You are here

CQC acts to protect the safety and welfare of people at a Liverpool Nursing Home

21 December 2011
Holmleigh Nursing & Care Home
Ashbury Care Solutions Limited t/a Beechwood Care Service
  • Media,
  • Care homes with nursing

21 December 2011

The Care Quality Commission has issued a formal warning to a Liverpool nursing home, requiring urgent improvements to standards of care.

The two warning notices follow an unannounced visit by inspectors to the Holmleigh Nursing and Care Home, Cressington, Liverpool in September to check whether improvements had been made as required by a previous review of compliance.

In a report published this week, CQC inspectors identify a series of concerns at the home. They found that the providers, Ashbury Care Solutions Limited, were still failing to meet eight of the essential standards. Three main areas of concern were highlighted:


  • Care and welfare of people: Inspectors found that the individual needs of people living at the home were not being met. Care plans were incomplete and where full care plans were in place, people were not receiving the care that was specified. Residents using call bells to request assistance were not always responded to soon enough, and some people were left uncomfortable and in need of help for an unacceptable length of time.
  • Management of medicines: Inspectors found that the administration and storage of medicines was poorly managed. There were insufficient arrangements in place to provide pain relief medication to all that required it. In addition, inadequate ordering systems meant that medications were not always available when stocks ran out.
  • Monitoring of service provision: The processes followed by staff when handling, recording and administering medication were not audited, and care plans were not updated to reflect the current needs of residents.

Debbie Westhead, Interim Regional Director of CQC for North West, said:

“We had previously identified a number of concerns about the standards of care which we found at Holmleigh. It is not acceptable that suitable improvements had not been made to the planning and evaluation of care needs, or to the handling of medications, and actions set following our inspection in June 2011 had not been met.

“This cannot be allowed to continue. The safety and wellbeing of people living at the home is paramount, and we have made it clear that the providers must now take action.

“We will continue to monitor Holmleigh Nursing and Care Home very closely. If we find that the providers continue to fail to meet the essential standards of quality and safety, we will not hesitate to take further action on behalf of the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

CQC has issued warning notices to Ashbury Care Solutions Limited registered provider of Holmleigh Nursing and Care Home requiring action to meet:

  • Regulation 9, Health and Social Care Act (Regulated Activities) Regulations 2010, (Outcome 4) Care and welfare of people who use services
  • Regulation 13, Health and Social Care Act (Regulated Activities) Regulations 2010, (Outcome 9) Management of medicines

CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.