Caen Medical Centre is rated as Outstanding by Care Quality Commission

The Care Quality Commission has found the quality of care provided by Caen Medical Centre, Braunton in North Devon to be Outstanding following an inspection in February 2016.

Inspectors rated the practice Outstanding for being effective, caring, responsive to people’s needs and well led, and Good for being safe. A full report of the inspection has been published.

Professor Steve Field, Chief Inspector of General Practice said:

“I am delighted to highlight the exceptional service at Caen Medical Centre, people are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff at Caen Medical Centre have demonstrated a real commitment to their patients. All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found this practice to be Outstanding. I hope other practices will see this as a model for excellent care.”

Ruth Rankine, Deputy Chief Inspector of General Practice in the South, said:

“It is clear Caen Medical Centre is providing an excellent service and is a real asset to the people living in this part of Devon

“Feedback from patients was excellent and staff made every effort to fully involve people in decisions about their care and treatment.

“There was a strong desire to learn at the practice, staff were engaged and committed to improving quality of care by learning from every opportunity and this was underpinned by their clear vision and strategy for the practice.

“This is a great example of what outstanding care looks like.”

The report highlights a number of areas of outstanding practice, including:

• The practice worked closely with other organisations and with the local community in planning how to provide services to ensure they met patient needs, for example: the development of a community hub that brought services closer to home for patients; GPs held key roles in some of the 19 local charities identified as being able to support patients who could be at risk of social isolation, including a local walking group a GP had started.
• The practice engaged with young people in using and developing the services. They undertook a survey with young people in the town to gain insight into their needs. This had raised awareness across the team of the young people’s attitudes and, as a result of this work, they work with the school nurse to run a clinic at the local secondary school every week.

Ends

For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.