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Coronavirus (COVID-19) pandemic: information for the public

  • Public

We're making changes to the way we work during the coronavirus (COVID-19) pandemic. These include how we do our job and support providers to keep people safe. They also affect how people communicate with us, or send us applications or information.

We've suspended our routine inspections to reduce the pressure on health and social care services. We'll still monitor them using information such as people's feedback about their experience of using them and we will still visit if we think there's a risk of harm or abuse. This will mean we'll be publishing fewer inspection reports and sending fewer email alerts to our subscribers. Find out more about how we're doing our job during the pandemic.

Register a medical condition

You can register to tell the government you need help if you have a medical condition that makes you vulnerable.

You do not need your doctor to confirm you have a condition before you register. If you've received a letter telling you that you're vulnerable because of a condition, you can go ahead and register. If not, you can still register and then contact your doctor afterwards.

Give feedback about services

Your experience of care is more important to us now than ever. If you want to tell us about an experience of care or give feedback about a care service, you can do this online.

The NHS is also capturing information about people's experience of coronavirus to help understand how and where it's affecting people.

If you need to speak to us about something else, you can contact us online or by phone.

Stay up to date with
future changes

We expect to make more changes to the way we work to help us ensure people continue to get safe, high quality care, to reduce pressure on services and to support providers.

To stay up to date, you can:


Last updated:
21 July 2021