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Information for Specialist Advisors

  • Public

The Flexible Workforce Office (FWO) is the central point of contact for Specialist Advisors (SpAs) and Bank Inspectors (BIs)

Materials listed under 'information and guidance' support you in your role.

We aim to provide you with feedback following each inspection and we encourage you to seek this from the inspection team to support your development within the SpA role. We also encourage you to submit feedback to us. Your comments are vital to help monitor and improve our inspection programme. Please complete the SpA Inspection Review form.

Key contacts

Queries Contact
  • queries about your work for CQC (apart from specific contacts listed below)
  • updates to your personal details, skills and experience, professional registration
  • questions about your employment and contractual agreement
  • first point of support for Cygnum queries; tel: 0191 201 1687
Inspection scheduling queries tel: 0191 233 3591
Newly-recruited SpA, not yet HR compliant tel: 0191 201 1687
Claim form and payment enquiries:
  • casual workers
  • secondees
Travel and accommodation

The Travel and Accommodation team are available from 08:30 to 17:30, Monday to Friday and should be contacted with any travel or accommodation query. Outside of these hours please contact the relevant provider:

Hotels - Hogg Robinson 0203 912 6573

Rail - Trainline - no out-of-hours service

Flights - Diversity - 0161 235 5406 tel: 0191 556 2289


Last updated:
17 February 2020


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