Information for Specialist Advisors

Page last updated: 13 November 2023

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This page is currently under review. We will update it as soon as possible.

Contact details for Specialist Advisors (SpAs) and Bank Inspectors (BIs)

Materials listed under 'information and guidance' support you in your role.

We aim to provide you with feedback following each inspection and we encourage you to seek this from the inspection team to support your development within the SpA role. We also encourage you to submit feedback to us. Your comments are vital to help monitor and improve our inspection programme.

The feedback form is temporarily unavailable.

Key contacts for queries

General

queries about your work for CQC (apart from specific contacts listed below)
updates to your personal details, skills and experience, professional registration
questions about your employment and contractual agreement
if you are newly-recruited and not yet HR compliant

Email: HRQueries@cqc.org.uk

Telephone: 0191 249 4366

Cygnum

Email: Cygnum@cqc.org.uk

Inspection scheduling

Email: FWOscheduling@cqc.org.uk

Telephone: 0191 249 4389

Claim forms and payments

casual workers
Email: SPApayments@cqc.org.uk
secondees
Email: SPAsecondedclaims@cqc.org.uk

Travel and accommodation

Travel and Accommodation team: for all queries 8.30am to 5.30pm, Monday to Friday,
Email: TravelandAccommodation@cqc.org.uk
Telephone: 0191 249 4369
Outside these hours, contact CTM for Hotels, Rail, Flights and Ferries on 01274 726424