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*{;i?})2De+1>pq C3pj4ZjL&y n36#NkStY TUB5(b}Bi'Bhn>9ZZ^ gZv5v7Z4M*ď$h")`]Ao/>?ö9[[kW_ 5=[X$ 5čL/soƥ_GNK _cZDo hW4PǧhvhB +gOȕ |I_^s<1b+Ѩy=_aPqYʞ"p=tiC!uG ,J)0p] (TR|cƷ4»B/׾*ьůI-?诫8?ۯwW |#xwúϊMCB.񵥾[kY]G%u-c_XZ Q>stream 0 J q 538.5 0 0 61.5 28.35 14.2 cm /img0 Do Q 0.98431 0.78824 0.08627 RG 124.75 w 24.07 747.9 m 558.15 747.9 l S 0.001 w [] 0 d 2.25 w 20.74 812.53 m 561.48 812.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 20.74 685.53 m 561.48 685.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 21.82 813.61 m 21.82 684.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 560.4 813.61 m 560.4 684.45 l S 0.001 w [] 0 d q 191.25 0 0 117.75 28.35 693.65 cm /img1 Do Q /F1 12 Tf 0.6 0.6 0.6 rg BT 1 0 0 1 136.35 667.27 Tm (,QVSHFWLQJIRUEHWWHUOLYHV)Tj ET /F1 28 Tf 0 0 0 rg BT 1 0 0 1 147.05 607.27 Tm (.H\\LQVSHFWLRQUHSRUW)Tj ET 20.58 w 27.33 563.19 m 557.15 563.19 l S 0.001 w /F2 24 Tf BT 1 0 0 1 28.35 514.98 Tm (Care homes for older people)Tj ET /F1 6 Tf BT 1 0 0 1 28.35 503.94 Tm ()Tj ET /F1 6 Tf BT 1 0 0 1 28.35 496.7 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 482.92 m 160.38 482.92 l S 0.001 w 1 1 1 RG 20.58 w 162.63 482.92 m 563.65 482.92 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.33 w 31.2 433.71 m 160.38 433.71 l S 0.001 w 1 1 1 RG 73.33 w 162.63 433.71 m 563.65 433.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 471.5 m 565.85 471.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 494.33 m 565.85 494.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 471.5 m 565.85 471.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 395.92 m 565.85 395.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 495.41 m 30.07 394.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 161.5 495.41 m 161.5 394.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 495.41 m 564.78 394.84 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 478.14 Tm (Name:)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 478.14 Tm (Eastwood Lodge)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 455.31 Tm (Address:)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 455.31 Tm (Stanhope Avenue )Tj ET /F3 12 Tf BT 1 0 0 1 165.48 437.73 Tm (Woodhall Spa)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 420.15 Tm (Lincs)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 402.56 Tm (LN10 6SP)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 383.67 Tm ()Tj ET /F4 10 Tf BT 1 0 0 1 28.35 366.67 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 347.13 m 358.95 347.13 l S 0.001 w 1 1 1 RG 20.58 w 361.2 347.13 m 565.9 347.13 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 358.54 m 568.1 358.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 335.71 m 568.1 335.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 359.62 m 30.07 334.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 360.07 359.62 m 360.07 334.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 359.62 m 567.02 334.63 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 342.36 Tm (The quality rating for this )Tj ET /F2 12 Tf BT 1 0 0 1 210.68 342.36 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 281.25 342.36 Tm ( is:)Tj ET /F3 12 Tf BT 1 0 0 1 400.15 342.36 Tm (two star good service)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 323.46 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 304.4 Tm (A quality rating is our assessment of how well a care home, agency or scheme is )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 287.4 Tm (meeting the needs of the people who use it.)Tj ET /F3 12 Tf BT 1 0 0 1 295.13 287.4 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 303.56 287.4 Tm (We give a quality rating following a full )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 270.4 Tm (assessment of the service.)Tj ET /F3 12 Tf BT 1 0 0 1 189.16 270.4 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 197.6 270.4 Tm (We call this a key inspection.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 253.4 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 235.92 m 315.25 235.92 l S 0.001 w 20.58 w 317.5 235.92 m 565.9 235.92 l S 0.001 w 1 1 1 RG 20.58 w 317.5 213.09 m 346.55 213.09 l S 0.001 w 20.58 w 348.8 213.09 m 377.9 213.09 l S 0.001 w 20.58 w 380.15 213.09 m 409.2 213.09 l S 0.001 w 20.58 w 411.45 213.09 m 440.55 213.09 l S 0.001 w 20.58 w 442.8 213.09 m 471.9 213.09 l S 0.001 w 20.58 w 474.15 213.09 m 503.2 213.09 l S 0.001 w 20.58 w 505.45 213.09 m 534.55 213.09 l S 0.001 w 20.58 w 536.8 213.09 m 565.9 213.09 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 224.5 m 568.1 224.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 247.34 m 568.1 247.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 224.5 m 568.1 224.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 201.67 m 568.1 201.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 248.41 m 30.07 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 248.41 m 316.37 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 225.58 m 347.67 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 225.58 m 379.02 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 225.58 m 410.32 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 225.58 m 441.67 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 225.58 m 473.02 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 225.58 m 504.32 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 225.58 m 535.67 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 248.41 m 567.02 200.59 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 231.15 Tm (Lead inspector:)Tj ET /F2 12 Tf BT 1 0 0 1 320.35 231.15 Tm (Date:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 208.31 Tm (Vanessa Gent)Tj ET /F3 12 Tf BT 1 0 0 1 329.63 208.31 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 360.96 208.31 Tm (3)Tj ET /F3 12 Tf BT 1 0 0 1 392.28 208.31 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 423.61 208.31 Tm (1)Tj ET /F3 12 Tf BT 1 0 0 1 454.96 208.31 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 486.28 208.31 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 517.61 208.31 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 548.96 208.31 Tm (9)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 189.42 Tm ()Tj ET /F4 10 Tf BT 1 0 0 1 28.35 172.42 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 155.42 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 143.35 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 131.28 Tm ()Tj ET endstream endobj 7 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 11 0 obj<>>> endobj 12 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (2)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (26)Tj ET /F1 10 Tf BT 1 0 0 1 297.64 803.65 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 787.02 Tm (This is a report of an inspection where we looked at how well this )Tj ET /F3 12 Tf BT 1 0 0 1 428.23 787.02 Tm (care home is meeting )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 769.52 Tm (the needs of people who use it.)Tj ET /F3 12 Tf BT 1 0 0 1 226.59 769.52 Tm (There is a summary of what we think this service does )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 752.02 Tm (well, what they have improved on and, where it applies, what they need to do better.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 734.52 Tm (We use the national minimum standards to describe the outcomes that people should )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 717.03 Tm (experience.)Tj ET /F3 12 Tf BT 1 0 0 1 106.58 717.03 Tm (National minimum standards are written by the Department of Health for )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 699.53 Tm (each type of care service.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 679.53 Tm (After the summary there is more detail about our findings. The following table explains )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 662.03 Tm (what you will see under each outcome area.)Tj ET [] 0 d 0.5 w 0 0 0 RG 22.69 653.84 m 572.15 653.84 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.69 320.16 m 572.15 320.16 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.7 653.85 m 22.7 320.16 l S 0.001 w [] 0 d [] 0 d 0.5 w 572.15 653.85 m 572.15 320.16 l S 0.001 w [] 0 d /F2 10 Tf BT 1 0 0 1 31.2 640.54 Tm (Outcome area \(for example )Tj ET /F2 10 Tf BT 1 0 0 1 189.13 640.54 Tm (Choice of home\))Tj ET /F2 10 Tf BT 1 0 0 1 31.2 610.24 Tm (These are the outcomes that people )Tj ET /F2 10 Tf BT 1 0 0 1 236.38 610.24 Tm (staying in care homes should experience.)Tj ET /F2 10 Tf BT 1 0 0 1 479.51 610.24 Tm (They reflect )Tj ET /F2 10 Tf BT 1 0 0 1 31.2 598.08 Tm (the things that people have said are important to them:)Tj ET 1 0.9451 0.76078 RG 82.25 w 30.6 533.34 m 562.45 533.34 l S 0.001 w 1 1 1 RG 40 w 29.47 513.34 m 563.57 513.34 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 534.46 m 565.77 534.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 576.71 m 565.77 576.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 534.46 m 565.77 534.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 492.21 m 565.77 492.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 577.78 m 28.35 491.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 577.78 m 564.7 491.14 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 561.02 Tm (This box tells you the outcomes that we will always inspect against when we do a key )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 543.52 Tm (inspection)Tj ET /F3 10 Tf BT 1 0 0 1 95.79 543.52 Tm (.)Tj ET /F3 12 Tf BT 1 0 0 1 34.87 518.77 Tm (This box tells you any additional outcomes that we may inspect against when we do a )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 501.27 Tm (key inspection.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 461.76 Tm (This is what people )Tj ET /F2 10 Tf BT 1 0 0 1 143.21 461.76 Tm (staying in this care home experience:)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 424.6 Tm (Judgement:)Tj ET 1 0.9451 0.76078 RG 40 w 30.6 393.29 m 562.45 393.29 l S 0.001 w 1 1 1 RG 40 w 29.47 394.41 m 563.57 394.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 415.54 m 565.77 415.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 373.29 m 565.77 373.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 416.61 m 28.35 372.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 416.61 m 564.7 372.21 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 399.85 Tm (This box tells you our opinion of what we have looked at in this outcome area.)Tj ET /F3 12 Tf BT 1 0 0 1 517.65 399.85 Tm (We )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 382.35 Tm (will say whether it is excellent, good, adequate or poor.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 356.47 Tm (Evidence:)Tj ET 1 0.9451 0.76078 RG 22.5 w 30.6 333.91 m 562.45 333.91 l S 0.001 w 1 1 1 RG 22.5 w 29.47 335.04 m 563.57 335.04 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 347.41 m 565.77 347.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 322.66 m 565.77 322.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 348.49 m 28.35 321.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 348.49 m 564.7 321.59 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 331.72 Tm (This box describes the information we used to come to our judgement.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 285.1 Tm (Copies of the)Tj ET /F3 12 Tf BT 1 0 0 1 111.81 285.1 Tm (National Minimum Standards )Tj ET /F3 12 Tf BT 1 0 0 1 290.54 285.1 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 302.39 285.1 Tm (Care Homes for Older People)Tj ET /F3 12 Tf BT 1 0 0 1 477.19 285.1 Tm ( can be found )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 267.6 Tm (at www.dh.gov.uk or bought from The Stationery Office \(TSO\) PO Box 29, St Crispins, )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 250.1 Tm (Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 232.6 Tm (Stationery Office is also available: )Tj ET /F3 12 Tf 0 0 1 rg BT 1 0 0 1 238.68 232.6 Tm (www.tso.co.uk/bookshop)Tj ET [] 0 d 0.708 w 0 0 1 RG 238.68 231.55 m 390.93 231.55 l S 0.001 w [] 0 d /F3 12 Tf 0 0 0 rg BT 1 0 0 1 28.35 192.61 Tm (The Commission for Social Care Inspection aims to:)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 172.61 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 172.61 Tm (Put the people who use social care first)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 154.97 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 154.97 Tm (Improve services and stamp out bad practice)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 137.33 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 137.33 Tm (Be an expert voice on social care)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 119.69 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 119.69 Tm (Practise what we preach in our own organisation)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 79.55 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET endstream endobj 13 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 14 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (3)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (26)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (5HDGHU,QIRUPDWLRQ)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 28.35 774.22 m 224.05 774.22 l S 0.001 w 1 1 1 RG 20.58 w 226.3 774.22 m 567 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 751.38 m 224.05 751.38 l S 0.001 w 1 1 1 RG 20.58 w 226.3 751.38 m 567 751.38 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 728.55 m 224.05 728.55 l S 0.001 w 1 1 1 RG 20.58 w 226.3 728.55 m 567 728.55 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 705.72 m 224.05 705.72 l S 0.001 w 1 1 1 RG 20.58 w 226.3 705.72 m 567 705.72 l S 0.001 w 0.99608 0.9451 0.76078 RG 151.83 w 28.35 617.26 m 224.05 617.26 l S 0.001 w 1 1 1 RG 151.83 w 226.3 617.26 m 567 617.26 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 528.8 m 224.05 528.8 l S 0.001 w 1 1 1 RG 20.58 w 226.3 528.8 m 567 528.8 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.13 m 569.2 717.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.3 m 569.2 694.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.22 m 569.2 540.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 785.63 m 569.2 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.13 m 569.2 717.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.3 m 569.2 694.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.22 m 569.2 540.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 517.39 m 569.2 517.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 786.71 m 27.22 516.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 225.17 786.71 m 225.17 516.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 568.12 786.71 m 568.12 516.31 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 769.44 Tm (Document Purpose)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 769.44 Tm (Inspection report)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 746.61 Tm (Author)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 746.61 Tm (CSCI)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 723.78 Tm (Audience)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 723.78 Tm (General public)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 700.94 Tm (Further copies from)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 700.94 Tm (0870 240 7535 \(telephone order line\))Tj ET /F3 12 Tf BT 1 0 0 1 31.2 678.11 Tm (Copyright)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 678.11 Tm (Copyright \()Tj ET /F3 12 Tf BT 1 0 0 1 313.49 678.11 Tm (2009)Tj ET /F3 12 Tf BT 1 0 0 1 344 678.11 Tm (\) Commission for Social Care )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 663.53 Tm (Inspection \(CSCI\). This publication may be reproduced )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 648.95 Tm (in whole or in part, free of charge, in any format or )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 634.36 Tm (medium provided that it is not used for commercial )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 619.78 Tm (gain. This consent is subject to the material being )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 605.2 Tm (reproduced accurately and on proviso that it is not )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 590.61 Tm (used in a derogatory manner or misleading context. )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 576.03 Tm (The material should be acknowledged as CSCI )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 561.45 Tm (copyright, with the title and date of publication of the )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 546.86 Tm (document specified.)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 524.03 Tm (Internet address)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 524.03 Tm (www.csci.org.uk)Tj ET endstream endobj 15 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 16 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (4)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (26)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (,QIRUPDWLRQDERXWWKHFDUHKRPH)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 774.22 m 267.95 774.22 l S 0.001 w 1 1 1 RG 20.58 w 270.2 774.22 m 565.65 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.33 w 31.2 725.01 m 267.95 725.01 l S 0.001 w 1 1 1 RG 73.33 w 270.2 725.01 m 565.65 725.01 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 675.8 m 267.95 675.8 l S 0.001 w 1 1 1 RG 20.58 w 270.2 675.8 m 565.65 675.8 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 652.97 m 267.95 652.97 l S 0.001 w 1 1 1 RG 20.58 w 270.2 652.97 m 565.65 652.97 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 630.14 m 267.95 630.14 l S 0.001 w 1 1 1 RG 20.58 w 270.2 630.14 m 565.65 630.14 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 607.3 m 267.95 607.3 l S 0.001 w 1 1 1 RG 20.58 w 270.2 607.3 m 565.65 607.3 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 687.22 m 567.85 687.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 664.38 m 567.85 664.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 641.55 m 567.85 641.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 618.72 m 567.85 618.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 785.63 m 567.85 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 687.22 m 567.85 687.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 664.38 m 567.85 664.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 641.55 m 567.85 641.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 618.72 m 567.85 618.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 595.89 m 567.85 595.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 786.71 m 30.07 594.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 269.07 786.71 m 269.07 594.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.77 786.71 m 566.77 594.81 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 769.44 Tm (Name of care home:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 769.44 Tm (Eastwood Lodge)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 746.61 Tm (Address:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 746.61 Tm (Stanhope Avenue)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 729.03 Tm (Woodhall Spa)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 711.44 Tm (Lincs)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 693.86 Tm (LN10 6SP)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 671.03 Tm (Telephone number:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 671.03 Tm (01526352188)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 648.2 Tm (Fax number:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 625.36 Tm (Email address:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 625.36 Tm (eastwood@heathcotes.net)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 602.53 Tm (Provider web address:)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 564.09 m 353.25 564.09 l S 0.001 w 1 1 1 RG 20.58 w 355.5 564.09 m 565.9 564.09 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 541.26 m 565.6 541.26 l S 0.001 w 20.58 w 31.2 495.6 m 353.25 495.6 l S 0.001 w 1 1 1 RG 20.58 w 355.5 495.6 m 565.9 495.6 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 472.76 m 353.25 472.76 l S 0.001 w 1 1 1 RG 20.58 w 355.5 472.76 m 565.9 472.76 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 552.68 m 568.1 552.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 529.84 m 567.8 529.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 507.01 m 567.8 507.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 576.59 m 354.37 551.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 484.18 m 568.1 484.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 575.51 m 568.1 575.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 552.68 m 567.8 552.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 529.84 m 567.8 529.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 507.01 m 568.1 507.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 484.18 m 568.1 484.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 461.35 m 568.1 461.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 576.59 m 30.07 460.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 508.09 m 354.37 460.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 576.59 m 567.02 460.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 559.32 Tm (Name of registered provider\(s\):)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 559.32 Tm (Mr S J Cobb,Mr J A Hill)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 536.49 Tm (Name of registered manager \(if applicable\))Tj ET /F3 12 Tf BT 1 0 0 1 34.05 513.66 Tm (Ms Yvonne Margaret Lovely)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 490.82 Tm (Type of registration:)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 490.82 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 467.99 Tm (Number of places registered:)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 467.99 Tm (19)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 449.04 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 429.55 m 565.6 429.55 l S 0.001 w 41.17 w 31.2 396.43 m 297.2 396.43 l S 0.001 w 20.58 w 299.45 406.72 m 565.6 406.72 l S 0.001 w 20.58 w 299.45 386.14 m 432.52 386.14 l S 0.001 w 20.58 w 432.52 386.14 m 565.6 386.14 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 418.14 m 567.8 418.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 440.97 m 567.8 440.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 418.14 m 567.8 418.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 374.72 m 567.8 374.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 442.05 m 30.07 373.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 419.21 m 298.32 373.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 442.05 m 566.72 373.64 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 424.78 Tm (Conditions of registration:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 401.95 Tm (Category\(ies\) :)Tj ET /F3 12 Tf BT 1 0 0 1 302.3 401.95 Tm (Number of places \(if applicable\):)Tj ET /F3 12 Tf BT 1 0 0 1 302.3 381.36 Tm (Under 65)Tj ET /F3 12 Tf BT 1 0 0 1 435.37 381.36 Tm (Over 65)Tj ET 1 1 1 RG 35.17 w 31.2 352.64 m 297.3 352.64 l S 0.001 w 35.17 w 299.55 352.64 m 431.45 352.64 l S 0.001 w 35.17 w 433.7 352.64 m 565.6 352.64 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 322.51 m 565.6 322.51 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 333.93 m 567.8 333.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 371.35 m 567.8 371.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 333.93 m 567.8 333.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 311.1 m 567.8 311.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 372.42 m 30.07 310.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.42 372.42 m 298.42 332.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.57 372.42 m 432.57 332.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 372.42 m 566.72 310.02 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 355.16 Tm (old age, not falling within any other )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 340.57 Tm (category)Tj ET /F3 12 Tf BT 1 0 0 1 302.4 355.16 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 436.55 355.16 Tm (19)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 317.74 Tm (Additional conditions: )Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 296.31 m 315.25 296.31 l S 0.001 w 1 1 1 RG 20.58 w 317.5 296.31 m 346.55 296.31 l S 0.001 w 20.58 w 348.8 296.31 m 377.9 296.31 l S 0.001 w 20.58 w 380.15 296.31 m 409.2 296.31 l S 0.001 w 20.58 w 411.45 296.31 m 440.55 296.31 l S 0.001 w 20.58 w 442.8 296.31 m 471.9 296.31 l S 0.001 w 20.58 w 474.15 296.31 m 503.2 296.31 l S 0.001 w 20.58 w 505.45 296.31 m 534.55 296.31 l S 0.001 w 20.58 w 536.8 296.31 m 565.9 296.31 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 307.72 m 568.1 307.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 284.89 m 568.1 284.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 308.8 m 30.07 283.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 308.8 m 316.37 283.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 308.8 m 347.67 283.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 308.8 m 379.02 283.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 308.8 m 410.32 283.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 308.8 m 441.67 283.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 308.8 m 473.02 283.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 308.8 m 504.32 283.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 308.8 m 535.67 283.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 308.8 m 567.02 283.81 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 291.53 Tm (Date of last inspection)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 273.01 m 565.9 273.01 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 263.39 m 568.1 263.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 264.47 m 30.07 39.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 264.47 m 567.02 39.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 282.64 m 568.1 282.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 263.39 m 568.1 263.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 40.65 m 568.1 40.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 283.72 m 30.07 262.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 283.72 m 567.02 262.31 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 269.45 Tm (Brief description of the )Tj ET /F3 12 Tf BT 1 0 0 1 177.27 269.45 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 250.2 Tm (Eastwood Lodge is a former Edwardian family home, with an established extension, )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 233.2 Tm (which has been upgraded over the years. It provides personal care for up to nineteen )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 216.2 Tm (people of both sexes over 65 years of age. The home is situated in a residential )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 199.2 Tm (district, within a short walking distance of the centre of Woodhall Spa. In the village )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 182.2 Tm (are various shops and leisure activities including pubs, churches, library, village hall, )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 165.2 Tm (post office, restaurants and tearooms. There is a famous golf course near the village )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 148.2 Tm (and a 'kinema in the woods', with picnic areas for locals and visitors to enjoy. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 131.2 Tm (village has a regular train service and buses run throughout the day, every day to the )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 114.2 Tm (surrounding towns. The accommodation, on two floors, consists of all single bedrooms, )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 97.2 Tm (seven downstairs and twelve upstairs. Three are ensuite with a toilet and wash basin. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 80.2 Tm (Rooms upstairs are reached by a chair/stair-lift. Communally there are two lounges )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 63.2 Tm (and a small conservatory, two dining rooms, two bathrooms, a wet-room shower room )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 46.2 Tm (with toilet and three other toilets. Outside the front of the home is a gravel car parking )Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 18 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (5)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 804.03 m 565.9 804.03 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 795.48 m 30.07 621.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 795.48 m 567.02 621.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 813.65 m 568.1 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 622.15 m 568.1 622.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 793.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 814.73 m 567.02 793.33 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 800.47 Tm (Brief description of the )Tj ET /F3 12 Tf BT 1 0 0 1 177.27 800.47 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 33.25 783.47 Tm (area and at the side and rear, a garden with patio area, where people can sit and )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 766.47 Tm (relax, and a fish pond. The building and garden are on level ground, accessible for )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 749.47 Tm (wheelchair users. The owner's philosophy of care is that people should be treated with )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 732.47 Tm (respect and dignity and given choice, with support, in their daily lives. The fees )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 715.47 Tm (charged are 400 per week. People pay separately for their own hairdressing and )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 698.47 Tm (chiropody charges, personal newspapers, magazines and toiletry items. Information )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 681.47 Tm (about the costs, as well as the day-to-day running of the home, can be found in the )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 664.47 Tm (statement of purpose and service user guide. These documents and a copy of the last )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 647.47 Tm (inspection report are available to the fourteen people who live there and for those )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 630.47 Tm (interested in coming to live at the home.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 610.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 593.09 Tm ()Tj ET endstream endobj 19 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 21 0 obj <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]>>/Length 529/Matrix [1 0 0 1 0 0]>>stream xMo1+|KGJ%N qm*%rRiRމ=~^`kBq8qdQ=>`9 8[- 2K',)MP!BNquU J/G/.ZIźO$-,VZ[S{zle+ҴFiN߅GV&2Nv\k|u4* {;?y*Ȧ<#d<ɛP5Z:hU)xAʌ}*#cg+yIyFe]+ EʮV2#lH6t]첋=Il'wt5s]gjBk;jMdϾ+zvYiӹH6t9vmbq𙾸#]4нs1qxk:N0\psQlʩ/6= ٥:mYcg~- xـ2opfq;s}ffw |YqfoRg7-u94닿7n7l~} endstream endobj 22 0 obj<> endobj 23 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 17.5 w 28.35 55.69 m 568.35 55.69 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 33.75 52.38 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 483.75 53.38 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 514.26 53.38 Tm (6)Tj ET /F3 11 Tf BT 1 0 0 1 522.08 53.38 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 540.36 53.38 Tm (26)Tj ET /F6 10 Tf BT 1 0 0 1 28.35 38.03 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 28.35 786.6 Tm ()Tj ET /F1 14 Tf BT 1 0 0 1 28.35 761.65 Tm (6XPPDU\\)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 740.69 Tm (This is an overview of what we found during the inspection.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 720.22 m 381.05 720.22 l S 0.001 w 1 1 1 RG 20.58 w 383.3 720.22 m 566.2 720.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 731.63 m 568.4 731.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 708.8 m 568.4 708.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 732.71 m 30.07 707.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 382.17 732.71 m 382.17 707.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 732.71 m 567.32 707.72 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 715.44 Tm (The quality rating for this )Tj ET /F3 12 Tf BT 1 0 0 1 191.88 715.44 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 255.53 715.44 Tm ( is:)Tj ET /F3 12 Tf BT 1 0 0 1 411.35 715.44 Tm (two star good service)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 683.3 Tm (2XUMXGJHPHQWIRUHDFKRXWFRPH)Tj ET /F3 10 Tf BT 1 0 0 1 212.31 607.26 Tm (Choice of home)Tj ET /F3 10 Tf BT 1 0 0 1 164.44 567.01 Tm (Health and personal care)Tj ET /F3 10 Tf BT 1 0 0 1 145.19 526.76 Tm (Daily life and social activities)Tj ET /F3 10 Tf BT 1 0 0 1 157.96 486.51 Tm (Complaints and protection)Tj ET /F3 10 Tf BT 1 0 0 1 226.37 446.26 Tm (Environment)Tj ET /F3 10 Tf BT 1 0 0 1 251.18 406.01 Tm (Staffing)Tj ET /F3 10 Tf BT 1 0 0 1 127.51 365.76 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75161 305.05 300.31 cm /Xf1 Do Q 1 1 1 RG 20.58 w 31.2 249.07 m 567.85 249.07 l S 0.001 w 170.96 w 32.32 151.05 m 566.72 151.05 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 237.65 m 567.85 237.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 237.65 m 568.92 237.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 64.44 m 568.92 64.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 238.73 m 31.2 63.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 238.73 m 567.85 63.37 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 244.3 Tm (How we did our inspection:)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 221.46 Tm (The quality rating for this service is 2 star. This means the people who use this service )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 206.88 Tm (experience good quality outcomes.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 192.3 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 177.72 Tm (An unannounced visit was made to the home as part of our key inspection. It started at )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 163.13 Tm (12.15 and lasted just over six hours. Throughout this report, the terms 'we' and 'us' )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 148.55 Tm (refer to The Commission for Social Care Inspection \(CSCI\).)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 133.97 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 119.38 Tm (As part of our review and assessment of the service, the owner was asked to complete )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 104.8 Tm (a self-assessment questionnaire called the Annual Quality Assurance Assessment )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 90.22 Tm (\(AQAA\). The information we received, as well as that which we hold about the service, )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 75.64 Tm (was used to plan the visit and produce this report.)Tj ET endstream endobj 24 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 25 0 obj <>stream 0 J 1 1 1 RG 309.24 w 31.2 657.91 m 565.6 657.91 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 567.8 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 502.16 m 567.8 502.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 501.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 814.73 m 566.72 501.08 l S 0.001 w [] 0 d /F3 12 Tf 0 0 0 rg BT 1 0 0 1 31.8 802.72 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 31.8 788.13 Tm (The main method of inspection we used was called 'case-tracking'. This involved )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 773.55 Tm (choosing three residents, and checking the care they receive through looking at their )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 758.97 Tm (records, chatting with them, the care staff, any visitors and observing care practices.)Tj ET /F3 12 Tf BT 1 0 0 1 31.8 744.38 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 31.8 729.8 Tm (Our visit to the home focused on whether key standards had been met and how people )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 715.22 Tm (feel about the service provided. The care received by three people was followed in )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 700.63 Tm (detail to check that their health, safety and welfare needs were fully met and that they )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 686.05 Tm (were supported to maintain their dignity, autonomy and choice.)Tj ET /F3 12 Tf BT 1 0 0 1 31.8 671.47 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 31.8 656.89 Tm (We spoke with the manager, staff on duty, several people in the lounge and their own )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 642.3 Tm (rooms, including those whose care we were following closely, and visitors. People )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 627.72 Tm (talked about their experience of living at the home. Any comments we received are )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 613.14 Tm (mentioned in the main body of this report.)Tj ET /F3 12 Tf BT 1 0 0 1 31.8 598.55 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 31.8 583.97 Tm (Personal records, known as care plans, general house records and staff records were )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 569.39 Tm (looked at, and the way care was given to the people was noticed. We saw some areas )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 554.8 Tm (of the home and watched the lunch and evening meal being served to and taken by the )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 540.22 Tm (people who live there.)Tj ET /F3 12 Tf BT 1 0 0 1 31.8 525.64 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 31.8 511.05 Tm (The manager or her deputy were present throughout our inspection visit.)Tj ET endstream endobj 26 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 27 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (8)Tj ET /F3 11 Tf BT 1 0 0 1 516.01 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 534.29 53.47 Tm (26)Tj ET 1 1 1 RG 20.58 w 31.2 803.36 m 567.85 803.36 l S 0.001 w 181 w 32.32 700.32 m 566.72 700.32 l S 0.001 w 20.58 w 32.7 597.28 m 569.35 597.28 l S 0.001 w 283.08 w 33.82 443.2 m 568.22 443.2 l S 0.001 w 20.58 w 33.45 289.12 m 570.1 289.12 l S 0.001 w 49.75 w 34.57 251.71 m 568.97 251.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 791.95 m 567.85 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 791.95 m 568.92 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 608.7 m 568.92 608.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 793.02 m 31.2 607.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 608.7 m 569.35 608.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 585.87 m 569.35 585.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 585.87 m 570.42 585.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 300.54 m 570.42 300.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 277.71 m 570.1 277.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 300.54 m 570.1 300.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 277.71 m 571.17 277.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 225.71 m 571.17 225.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 586.94 m 32.7 299.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 278.78 m 33.45 224.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 793.02 m 567.85 607.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 569.35 586.94 m 569.35 299.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 570.1 278.78 m 570.1 224.63 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 798.59 Tm (What the )Tj ET /F2 12 Tf BT 1 0 0 1 96.96 798.59 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 167.52 798.59 Tm ( does well:)Tj ET /F3 10 Tf BT 1 0 0 1 567.85 801.25 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 775.76 Tm (The residents live in a homely, clean, comfortable environment which is as they wish )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 761.17 Tm (and suits their needs.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 746.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 732.01 Tm (People feel able to make choices in their lives such as where they spend their days, )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 717.42 Tm (when to get up or go to bed, where to eat their meals and what activities they want to )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 702.84 Tm (do during the day.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 688.26 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 673.68 Tm (Visitors feel welcome and say that their loved ones receive the care and attention of )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 659.09 Tm (the staff in a friendly and helpful manner.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 644.51 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 629.93 Tm (Everyone enjoys the food, saying that it is plentiful and varied with lots of fresh fruit )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 615.34 Tm (and vegetables.)Tj ET /F3 10 Tf BT 1 0 0 1 568.97 698.77 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 595.17 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 32.7 592.51 Tm (What has improved since the last inspection?)Tj ET /F3 10 Tf BT 1 0 0 1 569.35 595.73 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 441.65 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 569.68 Tm (The statement of purpose and service user guide have been updated to give more )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 555.09 Tm (accurate information to interested people about what the home has to offer and how it )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 540.51 Tm (is run.)Tj ET /F3 12 Tf BT 1 0 0 1 36.67 525.93 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 511.35 Tm (The owners have employed a deputy manager who has worked as an effective team )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 496.76 Tm (with the manager. Together, they have improved the format of the care plans, )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 482.18 Tm (instigated plans for more efficient monitoring and supply of staff training and made the )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 467.6 Tm (staff one-to-one supervision meetings more formal. They have also put in place better )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 453.01 Tm (quality assurance, to find out people's views and provide care more safely and )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 438.43 Tm (knowledgeably for the residents.)Tj ET /F3 12 Tf BT 1 0 0 1 36.67 423.85 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 409.27 Tm (A new 'wet-room' shower room has been created and decorated in a homely way, to )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 394.68 Tm (give more choice for people's personal hygiene. Things that were found to be a risk or )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 380.1 Tm (hygiene hazard at the previous inspection have been removed or placed in locked )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 365.52 Tm (cupboards, as required. Many areas have been re-decorated in bright, light colours that )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 350.93 Tm (the residents liked and wanted.)Tj ET /F3 12 Tf BT 1 0 0 1 36.67 336.35 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 321.77 Tm (A person now organises and arranges activities for people in discussion with them and )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 307.18 Tm (understanding what they want and are able to do. )Tj ET /F3 10 Tf BT 1 0 0 1 570.47 441.65 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 287.57 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.45 284.35 Tm (What they could do better:)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 250.15 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 261.52 Tm (It was not necessary to make any requirements or recommendations at this inspection )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 246.93 Tm (visit. The manager and staff are meeting the key elements of the National Minimum )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 232.35 Tm (Standards.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 210.02 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 190.02 Tm (If you want to know what action the person responsible for this )Tj ET /F3 12 Tf BT 1 0 0 1 416.27 190.02 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 479.91 190.02 Tm ( is taking )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 172.52 Tm (following this report, you can contact them using the details set out on page 4.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 152.52 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 132.52 Tm (The report of this inspection is available from our website )Tj ET /F3 12 Tf BT 1 0 0 1 380.77 132.52 Tm (www.csci.org.uk.)Tj ET /F3 12 Tf BT 1 0 0 1 492.75 132.52 Tm (You can get )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 115.02 Tm (printed copies from )Tj ET /F3 12 Tf BT 1 0 0 1 149.84 115.02 Tm (enquiries@csci.gsi.gov.uk or by telephoning our order line )Tj ET /F3 12 Tf BT 1 0 0 1 513.73 115.02 Tm (0870 )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 97.53 Tm (240 7535.)Tj ET endstream endobj 28 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 29 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (9)Tj ET /F3 11 Tf BT 1 0 0 1 516.01 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 534.29 53.47 Tm (26)Tj ET endstream endobj 30 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 31 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (10)Tj ET /F3 11 Tf BT 1 0 0 1 523.84 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.11 53.47 Tm (26)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F2 14 Tf BT 1 0 0 1 28.35 782.58 Tm (Details of our findings)Tj ET 26 w 32.32 746.27 m 562.53 746.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 761.52 m 565.85 761.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 733.27 m 565.85 733.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 762.59 m 30.07 732.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 762.59 m 564.78 732.19 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 744.39 Tm (&RQWHQWV)Tj ET 1 1 1 RG 16 w 28.35 700.02 m 566.93 700.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 695.95 Tm (Choice of home \(standards 1 - 6\))Tj ET 16 w 28.35 678.02 m 566.93 678.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 673.95 Tm (Health and personal care \(standards 7 - 11\))Tj ET 16 w 28.35 656.02 m 566.93 656.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 651.95 Tm (Daily life and social activities \(standards 12 - 15\))Tj ET 16 w 28.35 634.02 m 566.93 634.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 629.95 Tm (Complaints and protection \(standards 16 - 18\))Tj ET 16 w 28.35 612.02 m 566.93 612.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 607.95 Tm (Environment \(standards 19 - 26\))Tj ET 16 w 28.35 590.02 m 566.93 590.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 585.95 Tm (Staffing \(standards 27 - 30\))Tj ET 16 w 28.35 568.02 m 566.93 568.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 563.95 Tm (Management and administration \(standards 31 - 38\))Tj ET /F3 12 Tf BT 1 0 0 1 28.35 543.95 Tm (Outstanding statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 522.08 Tm (Requirements and recommendations from this inspection)Tj ET endstream endobj 32 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 34 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (11)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Choice of home)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 206.25 w 32.32 592.72 m 562.53 592.72 l S 0.001 w 1 1 1 RG 119 w 31.2 550.22 m 563.65 550.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 489.59 m 565.85 489.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 488.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 488.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People are confident that the care home can support them. This is because there is an )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (accurate assessment of their needs that they, or people close to them, have been )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (involved in. This tells the home all about them and the support they need. People who )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (stay at the home only for intermediate care, have a clear assessment that includes a )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (plan on what they hope for and want to achieve when they return home.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (People can decide whether the care home can meet their support and accommodation )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (needs. This is because they, or people close to them, have been able to visit the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (and have got full, clear, accurate and up to date information about the home. If they )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (decide to stay in the home they know about their rights and responsibilities because )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (there is an easy to understand contract or statement of terms and conditions between )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 512.65 Tm (them and the care home that includes how much they will pay and what the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 495.65 Tm (provides for the money.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 471.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 449.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 449.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 449.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 449.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 432.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.49 w 33.45 341.65 m 563.65 341.65 l S 0.001 w 1 1 1 RG 22.5 w 31.2 418.89 m 565.9 418.89 l S 0.001 w 149.99 w 32.32 330.4 m 564.78 330.4 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 406.52 m 566.98 406.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 407.59 m 31.2 253.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 407.59 m 565.9 253.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 406.52 m 565.9 406.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 254.27 m 566.98 254.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 415.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 390.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 390.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 390.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 373.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 353.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 333.33 Tm (People are given enough information for them to choose if they want to live at the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 315.83 Tm (home.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 298.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 280.83 Tm (The first assessment process helps the care team to meet each new person's individual )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 263.33 Tm (needs.)Tj ET 0.99608 0.9451 0.76078 RG 159.75 w 33.45 148.53 m 563.65 148.53 l S 0.001 w 1 1 1 RG 22.5 w 31.2 219.4 m 565.9 219.4 l S 0.001 w 138.38 w 32.32 136.71 m 564.78 136.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 207.03 m 566.98 207.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 208.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 208.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 207.03 m 565.9 207.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 216.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 191.34 Tm (We saw the statement of purpose and service user guide. They were last updated in )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 173.84 Tm (July 2008 and are continually monitored as change occurs, to provide all the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 156.34 Tm (information required.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 138.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 121.34 Tm (They, along with a copy of the latest inspection report, are given to all people )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 103.84 Tm (interested in moving into the home. People told us that they had been visited by a )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 86.34 Tm (member of staff in their previous home and were given enough information to believe )Tj ET endstream endobj 36 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 37 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (12)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 181.37 w 33.45 720.72 m 563.65 720.72 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 159.99 w 32.32 708.91 m 564.78 708.91 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 626.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 626.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 627.79 m 566.98 627.79 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (they would feel comfortable to live there. They were invited to spend time at the home )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (and introduced to others already living there.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (The care plans we looked at showed that pre-admission assessments are completed )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (with anyone intending to come to live at the home. We spoke with people who )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (confirmed this during our visit.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (The owners and manager of Eastwood Lodge Care Home do not provide an )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (intermediate care service although people can and do stay for respite or short breaks.)Tj ET endstream endobj 38 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 39 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (13)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Health and personal care)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.25 w 32.32 609.72 m 562.53 609.72 l S 0.001 w 1 1 1 RG 68 w 31.2 558.72 m 563.65 558.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 593.84 m 565.85 593.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 593.84 m 565.85 593.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 523.59 m 565.85 523.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 522.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 522.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (Peoples health, personal and social care needs are met. The home has a plan of care )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (that the person, or someone close to them, has been involved in making. If they take )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (medicine, they manage it themselves if they can. If they cannot manage their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (medicine, the care home supports them with it, in a safe way. Peoples right to privacy )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (is respected and the support they get from staff is given in a way that maintains their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 599.9 Tm (dignity.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (If people are approaching the end of their life, the care home will respect their choices )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (and help them feel comfortable and secure. They, and people close to them, are )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (reassured that their death will be handled with sensitivity, dignity and respect, and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (take account of their spiritual and cultural wishes. )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 505.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 483.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 483.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 483.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 483.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 466.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 119.99 w 33.45 401.89 m 563.65 401.89 l S 0.001 w 1 1 1 RG 22.5 w 31.2 452.89 m 565.9 452.89 l S 0.001 w 97.5 w 32.32 390.64 m 564.78 390.64 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 440.52 m 566.98 440.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 441.59 m 31.2 339.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 441.59 m 565.9 339.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 440.52 m 565.9 440.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 340.77 m 566.98 340.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 449.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 424.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 424.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 424.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 407.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 387.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 367.33 Tm (People are cared for safely, with dignity and as they wish. Their needs are met by clear )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 349.83 Tm (care plans, appropriate liaison with other professionals and safe medication practice.)Tj ET 0.99608 0.9451 0.76078 RG 246.25 w 33.45 191.77 m 563.65 191.77 l S 0.001 w 1 1 1 RG 22.5 w 31.2 305.9 m 565.9 305.9 l S 0.001 w 224.87 w 32.32 179.96 m 564.78 179.96 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 293.52 m 566.98 293.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 294.6 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 294.6 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 293.52 m 565.9 293.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 302.58 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 277.83 Tm (We looked at the care plans of three people. They contained assessments of risk to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 260.34 Tm (people and explained how the people's health and personal needs were to be )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 242.84 Tm (managed. Care staff told us and showed that they provide the appropriate care and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 225.34 Tm (support for the residents by knowing what is in the care plans. Information in the care )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 207.84 Tm (plans showed that the staff review people's plans regularly, together with the person )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 190.34 Tm (where they indicate they wanted to be involved. Several people told us they knew )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 172.84 Tm (what their care plans were about and that they help to review them as they want. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 155.34 Tm (manager told us, in her self-assessment form, that the format of the care plans is )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 137.84 Tm ("new" and is "more in depth".)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 120.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 102.85 Tm (People told us that staff call the right professional needed if and when residents )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 85.35 Tm (become poorly and the family is told straight away. They said the care and support )Tj ET endstream endobj 40 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 41 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (14)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 391.35 w 33.45 615.73 m 563.65 615.73 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 369.98 w 32.32 603.92 m 564.78 603.92 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 416.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 416.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 417.8 m 566.98 417.8 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (given is "wonderful".)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (Most of those living at the home at the time of our visit needed help with their )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (medications. One person who 'sees to' their own medicines has an assessment in their )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (care plans for this and is supported to manage them safely. In their room, they have )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (safe storage space for their medicines. Staff said they are trained to give medicines )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (safely. This was confirmed in the staff files we looked at. Records showed that the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (supplying pharmacist audits the medication practices regularly and reports back to the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (manager. They also supply training for the staff who administer the medicines to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (ensure they keep up with safe medication practices.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (People said they are treated with respect. We saw the staff behaving in a considerate, )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (friendly way with people when giving support. There was a positive rapport between )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (staff and people throughout the visit time at the home. One person said,"They're very )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (kind, helpful, polite and pleasant.")Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (The philosophy of the home is to support people to live as independently as possible, )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (and help them make their own choices at every opportunity.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (When a visitor was asked if the care given meets the needs of their relative, they said, )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm ("They're very good, the staff. They are very caring. They do everything they can.")Tj ET endstream endobj 42 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 43 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (15)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Daily life and social activities)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 138.25 w 32.32 626.72 m 562.53 626.72 l S 0.001 w 1 1 1 RG 17 w 31.2 567.22 m 563.65 567.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 576.84 m 565.85 576.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.84 m 565.85 576.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 557.59 m 565.85 557.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 556.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 556.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (Each person is treated as an individual and the care home is responsive to his or her )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (race, culture, religion, age, disability, gender and sexual orientation. They are part of )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (their local community. The care home supports people to follow personal interests and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (activities. People are able to keep in touch with family, friends and representatives. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (They are as independent as they can be, lead their chosen lifestyle and have the )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 599.9 Tm (opportunity to make the most of their abilities. People have nutritious and attractive )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 582.9 Tm (meals and snacks, at a time and place to suit them.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 539.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 517.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 517.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 517.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 517.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 500.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 119.99 w 33.45 435.89 m 563.65 435.89 l S 0.001 w 1 1 1 RG 22.5 w 31.2 486.89 m 565.9 486.89 l S 0.001 w 97.5 w 32.32 424.64 m 564.78 424.64 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 474.52 m 566.98 474.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 475.59 m 31.2 373.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 475.59 m 565.9 373.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 474.52 m 565.9 474.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 374.77 m 566.98 374.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 483.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 458.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 458.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 458.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 441.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 421.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 401.33 Tm (People are able to enjoy activities, choices and a lifestyle which is flexible and what )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 383.83 Tm (they want. Meals provided are nutritious, well-balanced and appetising.)Tj ET 0.99608 0.9451 0.76078 RG 280.25 w 33.45 208.77 m 563.65 208.77 l S 0.001 w 1 1 1 RG 22.5 w 31.2 339.9 m 565.9 339.9 l S 0.001 w 258.87 w 32.32 196.96 m 564.78 196.96 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 327.52 m 566.98 327.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 328.6 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 328.6 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 327.52 m 565.9 327.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 336.58 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 311.83 Tm (The activities that are offered and taken part in are recorded in each person's care )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 294.34 Tm (plans and the activity book by the person in charge of organising activities. The range )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 276.84 Tm (of activities is advertised for the month ahead. People get one-to-one attention as well )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 259.34 Tm (as group sessions. Staff help the activities organiser with keeping people occupied and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 241.84 Tm (happy. People say that when the weather is fine, they enjoy visiting the village centre )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 224.34 Tm (with a member of staff.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 206.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 189.34 Tm (The manager is keen to join the charity, NAPA, National Association of the Provision of )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 171.84 Tm (Activities for Older People, to help them find even more ways to give the residents )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 154.34 Tm (more choice.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 136.85 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 119.35 Tm (Activities in the community are limited at present but with the employment of a )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 101.85 Tm (specific 'activities' person, they said they are planning for more community )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 84.35 Tm (communication involvement.)Tj ET endstream endobj 44 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 45 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (16)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 163.87 w 33.45 729.47 m 563.65 729.47 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 142.49 w 32.32 717.66 m 564.78 717.66 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 644.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 644.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 645.29 m 566.98 645.29 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (Visitors to the home said they felt welcomed by the manager and staff. They said the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (manager always had a word with them and they felt that "her door is always open".)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (The food was reported by residents to be good, wholesome and tasty. They told us )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (there are always fruits and vegetables at each main meal. We saw that there were )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (plenty of fresh fruit and vegetables in the stock larder, and vegetables were seen on )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (the residents' meals at lunch.)Tj ET endstream endobj 46 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 47 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (17)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Complaints and protection)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 87.25 w 32.32 652.22 m 562.53 652.22 l S 0.001 w 1 1 1 RG 17 w 31.2 618.22 m 563.65 618.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 627.84 m 565.85 627.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 627.84 m 565.85 627.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.59 m 565.85 608.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 607.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 607.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (If people have concerns with their care, they or people close to them know how to )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (complain. Any concern is looked into and action taken to put things right. The care )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (home safeguards people from abuse and neglect and takes action to follow up any )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (allegations.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 614.65 Tm (Peoples legal rights are protected, including being able to vote in elections.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 590.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 568.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 568.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 568.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 568.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 551.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 119.99 w 33.45 486.89 m 563.65 486.89 l S 0.001 w 1 1 1 RG 22.5 w 31.2 537.89 m 565.9 537.89 l S 0.001 w 97.5 w 32.32 475.64 m 564.78 475.64 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 525.52 m 566.98 525.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 526.59 m 31.2 424.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 526.59 m 565.9 424.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 525.52 m 565.9 525.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 425.77 m 566.98 425.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 534.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 509.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 509.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 509.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 472.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 452.33 Tm (People feel able to speak out, are taken notice of and are protected by staff trained in )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 434.83 Tm (safeguarding people and who are committed and caring in their roles.)Tj ET 0.99608 0.9451 0.76078 RG 202.49 w 33.45 298.65 m 563.65 298.65 l S 0.001 w 1 1 1 RG 22.5 w 31.2 390.9 m 565.9 390.9 l S 0.001 w 179.99 w 32.32 287.4 m 564.78 287.4 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 378.52 m 566.98 378.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 379.6 m 31.2 195.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 379.6 m 565.9 195.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 378.52 m 565.9 378.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 196.28 m 566.98 196.28 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 387.58 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 362.83 Tm (The manager received one complaint within the past twelve months. We saw that it )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 345.34 Tm (was dealt with and resolved quickly and to the person's satisfaction. The manager )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 327.84 Tm (said, in the AQAA, that it was their aim to "prevent/deal with any issues before )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 310.34 Tm (reaching complaint point". People told us they have nothing to complain about and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 292.84 Tm (that the manager and staff look after them very well.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 257.84 Tm (Staff told us that they are trained in how to protect people and would do so at all )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.34 Tm (times. This was confirmed in their staff records. People told us they are very pleased )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 222.84 Tm (with how the staff treat them. A visitor said, "They're very good, the staff. They're )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.34 Tm (very caring.")Tj ET endstream endobj 48 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 49 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (18)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Environment)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 643.72 m 562.53 643.72 l S 0.001 w 1 1 1 RG 68 w 31.2 626.72 m 563.65 626.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 661.84 m 565.85 661.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.84 m 565.85 661.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.59 m 565.85 591.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 590.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 590.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People stay in a safe and well-maintained home that is homely, clean, pleasant and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (hygienic. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 648.65 Tm (People stay in a home that has enough space and facilities for them to lead the life )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 631.65 Tm (they choose and to meet their needs. The home makes sure they have the right )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 614.65 Tm (specialist equipment that encourages and promotes their independence. Their room )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (feels like their own, it is comfortable and they feel safe when they use it.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 573.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 551.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 551.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 551.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 551.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 534.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 119.99 w 33.45 469.89 m 563.65 469.89 l S 0.001 w 1 1 1 RG 22.5 w 31.2 520.89 m 565.9 520.89 l S 0.001 w 97.5 w 32.32 458.64 m 564.78 458.64 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 508.52 m 566.98 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 509.59 m 31.2 407.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 509.59 m 565.9 407.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 508.52 m 565.9 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 408.77 m 566.98 408.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 517.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 492.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 492.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 475.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 455.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 435.33 Tm (People live in a clean, comfortable and well-maintained environment, which means )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 417.83 Tm (they are cared for safely, as they wish and makes them feel 'at home'.)Tj ET 0.99608 0.9451 0.76078 RG 314.25 w 33.45 225.77 m 563.65 225.77 l S 0.001 w 1 1 1 RG 22.5 w 31.2 373.9 m 565.9 373.9 l S 0.001 w 292.87 w 32.32 213.96 m 564.78 213.96 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 361.52 m 566.98 361.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 362.6 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 362.6 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 361.52 m 565.9 361.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 370.58 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 345.83 Tm (Residents and visitors told us that the home is always clean, tidy, homely, pleasant )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 328.34 Tm (and smells fresh, as we confirmed at the inspection visit. There has been re-decoration )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 310.84 Tm (of many areas of the home and some refurbishment of carpets and furniture. A new )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 293.34 Tm ('wetroom', shower room has been installed to provide people with more choice for )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.84 Tm (their personal hygiene.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 258.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.84 Tm (The Environmental Health and Fire Safety officers have given satisfactory reports for )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 223.34 Tm (the home and any issues have been dealt with by the manager and maintenance )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.84 Tm (person. We saw, in the maintenance log book, that repairs are carried out immediately )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 188.34 Tm (they are reported. We saw that all the checks on maintaining the home in a hygienic )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.85 Tm (and safe state are in order.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 153.35 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.85 Tm (Staff told us that they would like the owners to concentrate on decorating and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 118.35 Tm (renovating the outside as "somehow it lets the inside down. It doesn't do the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 100.85 Tm (justice.")Tj ET /F3 12 Tf BT 1 0 0 1 35.47 83.35 Tm (After our visit, we spoke with the home-owners who told us they would review this )Tj ET endstream endobj 50 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 51 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (19)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 41.37 w 33.45 790.72 m 563.65 790.72 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 20 w 32.32 778.91 m 564.78 778.91 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 766.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 766.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 767.78 m 566.98 767.78 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (aspect of the home.)Tj ET endstream endobj 52 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 53 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (20)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Staffing)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 643.72 m 562.53 643.72 l S 0.001 w 1 1 1 RG 17 w 31.2 601.22 m 563.65 601.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.59 m 565.85 591.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 590.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 590.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People have safe and appropriate support as there are enough competent staff on duty )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (at all times. They have confidence in the staff at the home because checks have been )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (done to make sure that they are suitable to care for them. Their needs are met and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (they are cared for by staff who get the relevant training and support from their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (managers.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 573.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 551.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 551.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 551.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 551.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 534.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 154.99 w 33.45 452.39 m 563.65 452.39 l S 0.001 w 1 1 1 RG 22.5 w 31.2 520.89 m 565.9 520.89 l S 0.001 w 132.49 w 32.32 441.15 m 564.78 441.15 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 508.52 m 566.98 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 509.59 m 31.2 372.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 509.59 m 565.9 372.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 508.52 m 565.9 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 373.77 m 566.98 373.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 517.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 492.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 492.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 475.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 455.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 435.33 Tm (People who live at the home are cared for by carefully-recruited and well-trained staff, )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 417.83 Tm (to ensure their health and welfare is maintained. Enough staff are on duty to enable )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 400.33 Tm (them to give people ample opportunity to engage with them and receive the attention )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 382.83 Tm (they need.)Tj ET 0.99608 0.9451 0.76078 RG 279.25 w 33.45 208.28 m 563.65 208.28 l S 0.001 w 1 1 1 RG 22.5 w 31.2 338.9 m 565.9 338.9 l S 0.001 w 257.87 w 32.32 196.46 m 564.78 196.46 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 326.53 m 566.98 326.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 327.6 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 327.6 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 326.53 m 565.9 326.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 335.59 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 310.84 Tm (A visitor who comes to the home very often said she always notices a nice atmosphere )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 293.34 Tm (about the place and the staff are helpful, friendly and pleasant. She said they )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.84 Tm ("maintain an air of calm. They are all very nice." Staff told us that they get on very )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 258.34 Tm (well together, there is good team-work and they complement each other in their work. )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.84 Tm (The manager said about the staff, "They're a good bunch; always get on and work well )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 223.34 Tm (together.")Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 188.34 Tm (People told us they do not have to wait for staff if they ring their call bell and that the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.85 Tm (staff spend time chatting to them and not being impatient. The duty rotas show that )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 153.35 Tm (there are enough staff, with a varied skill mix, to meet the needs of the residents.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.85 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 118.35 Tm (Staff told us of the nationally-recognised qualifications they are taking, two of them )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 100.85 Tm (taking level two, two level three and one level three in management training, to enable )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 83.35 Tm (them to care even better for the people who live there.)Tj ET endstream endobj 54 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 55 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (21)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 181.37 w 33.45 720.72 m 563.65 720.72 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 159.99 w 32.32 708.91 m 564.78 708.91 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 626.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 626.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 627.79 m 566.98 627.79 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (Recently-employed staff told us that their induction was thorough and lasted as long )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (as it took for them to feel confident to care safely for each of the residents, in effect at )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (least four to six weeks or longer.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (We saw in the staff file, and staff confirmed, that the training programme was )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (supporting them in their caring roles. The deputy manager has created a training )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (matrix so that the manager can audit and monitor that the training is appropriate for )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (the staff's needs.)Tj ET endstream endobj 57 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 58 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (22)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Management and administration)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 189.25 w 32.32 601.22 m 562.53 601.22 l S 0.001 w 1 1 1 RG 102 w 31.2 558.72 m 563.65 558.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 506.59 m 565.85 506.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 505.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 505.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People have confidence in the care home because it is led and managed appropriately. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (People control their own money and choose how they spend it. If they or someone )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (close to them cannot manage their money, it is managed by the care home in their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (best interests. The environment is safe for people and staff because appropriate health )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (and safety practices are carried out.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (People get the right support from the care home because the manager runs it )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (appropriately with an open approach that makes them feel valued and respected. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (people staying at the home are safeguarded because it follows clear financial and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (accounting procedures, keeps records appropriately and ensures their staff understand )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (the way things should be done. They get the right care because the staff are )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 512.65 Tm (supervised and supported by their managers.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 488.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 466.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 466.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 466.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 466.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 449.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 154.99 w 33.45 367.39 m 563.65 367.39 l S 0.001 w 1 1 1 RG 22.5 w 31.2 435.89 m 565.9 435.89 l S 0.001 w 132.49 w 32.32 356.15 m 564.78 356.15 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 423.52 m 566.98 423.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 424.59 m 31.2 287.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 424.59 m 565.9 287.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 423.52 m 565.9 423.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 288.77 m 566.98 288.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 432.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 407.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 407.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 407.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 390.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 370.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 350.33 Tm (Residents are able to express their views about the quality of their care, in a )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 332.83 Tm (supportive and responsive atmosphere. They are protected by good record keeping )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 315.33 Tm (and effective management. Residents feel safe and enjoy living at the home whilst )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 297.83 Tm (staff are happy with their jobs, feel well-supported and enjoy coming to work.)Tj ET 0.99608 0.9451 0.76078 RG 194.25 w 33.45 165.78 m 563.65 165.78 l S 0.001 w 1 1 1 RG 22.5 w 31.2 253.9 m 565.9 253.9 l S 0.001 w 172.87 w 32.32 153.96 m 564.78 153.96 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 241.53 m 566.98 241.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 242.6 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 242.6 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 241.53 m 565.9 241.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 250.59 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 225.84 Tm (The manager has been in post for five years. She achieved her Registered Manager's )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 208.34 Tm (Award to help her manage the staff and service more efficiently. Everyone at the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 190.84 Tm (agreed that she has an 'open-door policy' for people who want to discuss personal )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 173.34 Tm (matters. In her self-assessment, she said she wanted to make sure that she was able )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 155.84 Tm (to communicate well enough with people to enable her to deal with any issues that )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 138.34 Tm (arise before they become complaints, and so maintain a close, family-style )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 120.84 Tm (atmosphere at the home.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 103.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 85.85 Tm (The owners visit regularly and monitor the service provided by doing unannounced, )Tj ET endstream endobj 59 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 60 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (23)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 356.36 w 33.45 633.23 m 563.65 633.23 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 334.98 w 32.32 621.41 m 564.78 621.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 451.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 451.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 452.8 m 566.98 452.8 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (monthly visits and writing a report each time. The manager has produced a )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (questionnaire that is given to people once a year to ask for their opinion on the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (running of the home. They are also in the process of producing a survey for other )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (professional people involved in the home. Residents and their relatives hold their own )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (meetings to share their thoughts and wishes. These are documented. The manager will )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (then collate all the material received and write a summary of how the service can be )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (refined and improved. The staff are also preparing to produce a regular newsletter.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (People and/or their families take care of their own monies. The manager does not have )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (responsibility for any residents' personal allowances.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (Staff meet individually on a regular, two monthly basis with the manager or the deputy )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (to discuss personal issues, progress at work and training needs. They said they felt it )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (helped and encouraged them to progress and learn more about the work they do.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (We saw, in the records, files and the policies and procedures in place, all measures are )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (in place to monitor and maintain the health and safety standards in the home, such as )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (testing the electrical, water and fire safety, to protect the people who live in the home )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (and maintain their health, welfare and safety at all times.)Tj ET endstream endobj 61 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 63 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (24)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (26)Tj ET 0.99216 0.9451 0.76078 RG 36.25 w 29.47 793.28 m 564.97 793.28 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 28.35 784.78 m 422.1 784.78 l S 0.001 w 17 w 424.35 784.78 m 467.1 784.78 l S 0.001 w 1 1 1 RG 17 w 469.35 784.78 m 494.1 784.78 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 496.35 784.78 m 539.1 784.78 l S 0.001 w 1 1 1 RG 17 w 541.35 784.78 m 566.1 784.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 813.65 m 568.3 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 775.15 m 568.3 775.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 814.73 m 27.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 795.48 m 423.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 795.48 m 468.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 795.48 m 495.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 795.48 m 540.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 814.73 m 567.22 774.08 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 33.75 800.47 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F3 12 Tf BT 1 0 0 1 429.75 781.22 Tm (Yes)Tj ET /F8 12 Tf BT 1 0 0 1 476.37 783.16 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 501.75 781.22 Tm (No)Tj ET /F8 12 Tf BT 1 0 0 1 548.37 783.16 Tm (5)Tj ET 0.99608 0.9451 0.76078 RG 69.19 w 31.2 683.93 m 566.2 683.93 l S 0.001 w 30.3 w 31.2 631.93 m 91 631.93 l S 0.001 w 30.3 w 93.25 631.93 m 197.4 631.93 l S 0.001 w 30.3 w 199.65 631.93 m 289.5 631.93 l S 0.001 w 30.3 w 291.75 631.93 m 473.9 631.93 l S 0.001 w 30.3 w 476.15 631.93 m 566.2 631.93 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 648.21 m 568.4 648.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 719.65 m 568.4 719.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 648.21 m 568.4 648.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 615.66 m 568.4 615.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 720.73 m 30.07 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 649.29 m 92.12 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 649.29 m 198.52 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 649.29 m 290.62 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 649.29 m 475.02 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 720.73 m 567.32 614.58 l S 0.001 w [] 0 d /F2 16 Tf BT 1 0 0 1 31.2 702.44 Tm (Outstanding statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 684.02 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 669.44 Tm (been met. )Tj ET /F3 12 Tf BT 1 0 0 1 99.76 669.44 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 103.98 669.44 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 654.85 Tm (Act 2000, Care Homes Regulations 2001 and the National Minimum Standards)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 637.03 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 634.03 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 634.03 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 634.03 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 634.03 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 621.88 Tm (action)Tj ET endstream endobj 64 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 65 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (25)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 797.57 Tm (Requirements and recommendations from this inspection:)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 782.15 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 52.75 w 31.2 748.59 m 566.2 748.59 l S 0.001 w 30.3 w 31.2 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requirements that were set on the day we visited this care home. )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 727.73 Tm (The registered person had to meet these within 48 hours.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 709.91 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 706.91 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 706.91 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 706.91 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 706.91 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 694.76 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 66.75 w 31.2 616.66 m 566.2 616.66 l S 0.001 w 30.3 w 31.2 565.88 m 91 565.88 l S 0.001 w 30.3 w 93.25 565.88 m 197.4 565.88 l S 0.001 w 30.3 w 199.65 565.88 m 289.5 565.88 l S 0.001 w 30.3 w 291.75 565.88 m 473.9 565.88 l S 0.001 w 30.3 w 476.15 565.88 m 566.2 565.88 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 582.16 m 568.4 582.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 651.16 m 568.4 651.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 582.16 m 568.4 582.16 l S 0.001 w [] 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The registered person\(s\) must do this within the timescales we have set.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 570.98 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 567.98 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 567.98 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 567.98 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 567.98 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 555.83 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 47.89 w 31.2 487.16 m 566.2 487.16 l S 0.001 w 18.15 w 31.2 451.89 m 91 451.89 l S 0.001 w 18.15 w 93.25 451.89 m 197.4 451.89 l S 0.001 w 18.15 w 199.65 451.89 m 566.2 451.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 462.09 m 568.4 462.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 512.23 m 568.4 512.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 462.09 m 568.4 462.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 441.69 m 568.4 441.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 513.31 m 30.07 440.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 463.17 m 92.12 440.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 463.17 m 198.52 440.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 513.31 m 567.32 440.61 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 496.04 Tm (Recommendations)Tj ET /F3 10 Tf BT 1 0 0 1 34.05 480.47 Tm (These recommendations are taken from the best practice described in the National Minimum Standards )Tj ET /F3 10 Tf BT 1 0 0 1 34.05 468.32 Tm (and the registered person\(s\) should consider them as a way of improving their service.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 450.91 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 447.91 Tm (Refer to Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 447.91 Tm (Good Practice Recommendations)Tj ET endstream endobj 66 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 67 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (26)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (26)Tj ET 22.5 w 22.95 802.41 m 560.45 802.41 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 799.09 Tm (Helpline:)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 781.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 759.59 Tm (Telephone:)Tj ET /F3 12 Tf BT 1 0 0 1 107.31 759.59 Tm (0845 015 0120 or )Tj ET /F3 12 Tf BT 1 0 0 1 220.51 759.59 Tm (0191 233 3323)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 739.59 Tm (Textphone:)Tj ET /F3 12 Tf BT 1 0 0 1 108.73 739.59 Tm (0845 015 2255 )Tj ET /F3 12 Tf BT 1 0 0 1 205.31 739.59 Tm (or )Tj ET /F3 12 Tf BT 1 0 0 1 221.93 739.59 Tm (0191 233 3588)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 719.59 Tm (Email:)Tj ET /F3 12 Tf BT 1 0 0 1 74.51 719.59 Tm (enquiries@csci.gsi.gov.uk)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 699.59 Tm (Web:)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 699.59 Tm (www.csci.org.uk)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 679.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 659.6 Tm (We want people to be able to access this information. If you would like a summary in a )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 642.1 Tm (different format or language please contact our helpline or go to our website.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 602.6 Tm (Copyright \()Tj ET /F3 12 Tf BT 1 0 0 1 112.69 602.6 Tm (2009)Tj ET /F3 12 Tf BT 1 0 0 1 143.2 602.6 Tm (\) Commission for Social Care Inspection \(CSCI\). This publication may )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 585.1 Tm (be reproduced in whole or in part, free of charge, in any format or medium provided )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 567.6 Tm (that it is not used for commercial gain. This consent is subject to the material being )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 550.1 Tm (reproduced accurately and on proviso that it is not used in a derogatory manner or )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 532.6 Tm (misleading context. 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