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 hRRz5}U4kD4'U׵=?DCYuk}?Kt;GSԯX-,t 8溼{khi]c?jK3(#.i\_kxR}?|@4a[7EHӒݡT䕓zMKPs(ڷ> , 1VzH/A1}~e;?[__ϳ?:Zo[Mo Uk?o&4[TާV~$CjVZ|9_AYLf^,|ekML$vZ?b]G鿰XiW/Jt> V8m"E H(O ো8`|4.lGGq|Gg9rL.Y ӧ9UWb+թC ,-jUzjTG?xF}ޞ^԰40 3ԨRYKҧHB1ERRr|Tg1OT+_Y O߆gO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Y߳G/nEw  '?c/hjy~Ծg+3~žPϸk^3b/ٖX*؜'5j> (VJPx̸_m7 [?kf*:VRTg4(J<((((W#4Se i h?=g5N㴲p[CƠ*FWyUݹڻٽyV]EU(((((((((((((((((((((((((((((((((((((( endstream endobj 5 0 obj <>stream 0 J q 546.75 0 0 62.25 28.35 0 cm /img0 Do Q q 553.5 0 0 108 28.35 678.35 cm /img1 Do Q /F1 14 Tf 0.75294 0.75294 0.75294 rg BT 1 0 0 1 129.88 657.28 Tm (Inspecting for better lives)Tj ET /F1 36 Tf 0 0 0 rg BT 1 0 0 1 43.47 618.14 Tm (Random )Tj ET /F1 36 Tf BT 1 0 0 1 221.61 618.14 Tm (inspection report)Tj ET 0.98431 0.78824 0.08627 RG 17 w 22.95 572.92 m 580.6 572.92 l S 0.001 w /F1 24 Tf BT 1 0 0 1 28.35 537.79 Tm (Care homes for older people)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 511.88 m 164.46 511.88 l S 0.001 w 1 1 1 RG 20.58 w 166.71 511.88 m 580.25 511.88 l S 0.001 w 0.99608 0.9451 0.76078 RG 108.5 w 31.2 445.09 m 164.46 445.09 l S 0.001 w 1 1 1 RG 108.5 w 166.71 445.09 m 580.25 445.09 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 500.46 m 582.46 500.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 523.29 m 582.46 523.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 500.46 m 582.46 500.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 389.71 m 582.46 389.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 524.37 m 30.07 388.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 165.58 524.37 m 165.58 388.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 524.37 m 581.38 388.64 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 507.1 Tm (Name:)Tj ET /F2 12 Tf BT 1 0 0 1 169.56 507.1 Tm (St Stephens Nursing And Residential Home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 484.27 Tm (Address:)Tj ET /F2 12 Tf BT 1 0 0 1 169.56 484.27 Tm (St Stephens Nursing And Residential Home)Tj ET /F2 12 Tf BT 1 0 0 1 169.56 466.69 Tm (4 St Stephens Avenue )Tj ET /F2 12 Tf BT 1 0 0 1 169.56 449.11 Tm (Bispham)Tj ET /F2 12 Tf BT 1 0 0 1 169.56 431.52 Tm (Blackpool)Tj ET /F2 12 Tf BT 1 0 0 1 169.56 413.94 Tm (Lancashire)Tj ET /F2 12 Tf BT 1 0 0 1 169.56 396.36 Tm (FY2 9RG)Tj ET /F1 8 Tf BT 1 0 0 1 28.35 379.42 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 357.92 m 391.05 357.92 l S 0.001 w 1 1 1 RG 20.58 w 393.3 357.92 m 580.25 357.92 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 335.09 m 391.05 335.09 l S 0.001 w 1 1 1 RG 20.58 w 393.3 335.09 m 580.25 335.09 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 346.5 m 582.46 346.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 369.34 m 582.46 369.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 346.5 m 582.46 346.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 323.67 m 582.46 323.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 370.41 m 30.07 322.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 392.17 370.41 m 392.17 322.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 370.41 m 581.38 322.59 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 353.15 Tm (The quality rating for this care home is:)Tj ET /F2 12 Tf BT 1 0 0 1 396.14 353.15 Tm (two star good service)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 330.32 Tm (The rating was made on:)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 292.36 Tm (A quality rating is our assessment of how well a care home, agency or scheme is meeting )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 275.36 Tm (the needs of the people who use it. We give a quality rating following a full assessment of )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 258.36 Tm (the service. We call this a key inspection.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 224.36 Tm (This is a report of a )Tj ET /F1 12 Tf BT 1 0 0 1 150.53 224.36 Tm (random)Tj ET /F1 12 Tf BT 1 0 0 1 205.9 224.36 Tm (inspection)Tj ET /F2 12 Tf BT 1 0 0 1 275.45 224.36 Tm ( of this care home. A random inspection is a short, )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 207.36 Tm (focussed inspection. Details of how to get other inspection reports for this care home, )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 190.36 Tm (including the last key inspection report, can be found on the last page of this report.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 155.88 m 315.25 155.88 l S 0.001 w 20.58 w 317.5 155.88 m 565.9 155.88 l S 0.001 w 1 1 1 RG 20.58 w 317.5 133.05 m 346.55 133.05 l S 0.001 w 20.58 w 348.8 133.05 m 377.9 133.05 l S 0.001 w 20.58 w 380.15 133.05 m 409.2 133.05 l S 0.001 w 20.58 w 411.45 133.05 m 440.55 133.05 l S 0.001 w 20.58 w 442.8 133.05 m 471.9 133.05 l S 0.001 w 20.58 w 474.15 133.05 m 503.2 133.05 l S 0.001 w 20.58 w 505.45 133.05 m 534.55 133.05 l S 0.001 w 20.58 w 536.8 133.05 m 565.9 133.05 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 144.46 m 568.1 144.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 167.3 m 568.1 167.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 144.46 m 568.1 144.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 121.63 m 568.1 121.63 l S 0.001 w [] 0 d [] 0 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0.9451 0.76078 RG 20.58 w 31.2 640.52 m 267.21 640.52 l S 0.001 w 1 1 1 RG 20.58 w 269.46 640.52 m 563.65 640.52 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 617.68 m 267.21 617.68 l S 0.001 w 1 1 1 RG 20.58 w 269.46 617.68 m 563.65 617.68 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 594.85 m 267.21 594.85 l S 0.001 w 1 1 1 RG 20.58 w 269.46 594.85 m 563.65 594.85 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 572.02 m 267.21 572.02 l S 0.001 w 1 1 1 RG 20.58 w 269.46 572.02 m 563.65 572.02 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.68 m 565.85 762.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 651.93 m 565.85 651.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 629.1 m 565.85 629.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 606.27 m 565.85 606.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 583.43 m 565.85 583.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 785.52 m 565.85 785.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 762.68 m 565.85 762.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 651.93 m 565.85 651.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 629.1 m 565.85 629.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 606.27 m 565.85 606.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 583.43 m 565.85 583.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 560.6 m 565.85 560.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 786.59 m 30.07 559.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 268.34 786.59 m 268.34 559.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 786.59 m 564.78 559.53 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 769.33 Tm (Name of care home:)Tj ET /F2 12 Tf BT 1 0 0 1 272.31 769.33 Tm (St Stephens Nursing And Residential Home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 746.49 Tm (Address:)Tj ET /F2 12 Tf BT 1 0 0 1 272.31 746.49 Tm (St Stephens Nursing And Residential Home)Tj ET /F2 12 Tf BT 1 0 0 1 272.31 728.91 Tm (4 St Stephens Avenue )Tj ET /F2 12 Tf BT 1 0 0 1 272.31 711.33 Tm (Bispham)Tj ET /F2 12 Tf BT 1 0 0 1 272.31 693.74 Tm (Blackpool)Tj ET /F2 12 Tf BT 1 0 0 1 272.31 676.16 Tm (Lancashire)Tj ET 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w [] 0 d [] 0 d 2.25 w 28.99 523.23 m 568.1 523.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 485.81 m 568.1 485.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 462.98 m 568.1 462.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 440.14 m 568.1 440.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 524.3 m 30.07 439.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 524.3 m 354.37 439.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 524.3 m 567.02 439.07 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 507.04 Tm (Name of registered provider\(s\):)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 507.04 Tm (Mrs Brenda Christine Bell,Mr Keith )Tj ET /F2 12 Tf BT 1 0 0 1 358.35 492.45 Tm (Bell)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 469.62 Tm (Type of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 469.62 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 446.79 Tm (Number of places registered:)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 446.79 Tm (31)Tj ET /F2 10 Tf BT 1 0 0 1 28.35 427.84 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 408.35 m 565.6 408.35 l S 0.001 w 41.17 w 31.2 375.23 m 297.2 375.23 l S 0.001 w 20.58 w 299.45 385.52 m 565.6 385.52 l S 0.001 w 20.58 w 299.45 364.94 m 432.52 364.94 l S 0.001 w 20.58 w 432.52 364.94 m 565.6 364.94 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 396.94 m 567.8 396.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 419.77 m 567.8 419.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 396.94 m 567.8 396.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 353.52 m 567.8 353.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 420.85 m 30.07 352.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 398.01 m 298.32 352.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 420.85 m 566.72 352.44 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 403.58 Tm (Conditions of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 380.75 Tm (Category\(ies\) :)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 380.75 Tm (Number of places \(if applicable\):)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 360.17 Tm (Under 65)Tj ET /F2 12 Tf BT 1 0 0 1 435.37 360.17 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 338.73 m 297.25 338.73 l S 0.001 w 20.58 w 299.5 338.73 m 429.25 338.73 l S 0.001 w 20.58 w 431.5 338.73 m 565.9 338.73 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 350.15 m 568.1 350.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 327.31 m 568.1 327.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 351.22 m 30.07 326.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.37 351.22 m 298.37 326.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 430.37 351.22 m 430.37 326.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 351.22 m 567.02 326.24 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 333.96 Tm (dementia)Tj ET /F2 12 Tf BT 1 0 0 1 302.35 333.96 Tm (31)Tj ET /F2 12 Tf BT 1 0 0 1 434.35 333.96 Tm (0)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 295.52 m 565.6 295.52 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 284.11 m 567.8 284.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 306.94 m 567.8 306.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 284.11 m 568.1 284.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 217.52 m 568.1 217.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 308.02 m 30.07 216.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 308.02 m 566.72 216.45 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 290.75 Tm (Conditions of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 267.92 Tm (The registered person may provide the following category of service only: Care Home )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 253.33 Tm (only - Code PC To Service Users of the following gender: Either Whose primary care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 238.75 Tm (needs on admission to the home are within the following categories: Dementia - Code )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 224.17 Tm (DE The maximum number of Service Users who can be accommodated is: 31)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 203.86 m 315.25 203.86 l S 0.001 w 1 1 1 RG 20.58 w 317.5 203.86 m 346.55 203.86 l S 0.001 w 20.58 w 348.8 203.86 m 377.9 203.86 l S 0.001 w 20.58 w 380.15 203.86 m 409.2 203.86 l S 0.001 w 20.58 w 411.45 203.86 m 440.55 203.86 l S 0.001 w 20.58 w 442.8 203.86 m 471.9 203.86 l S 0.001 w 20.58 w 474.15 203.86 m 503.2 203.86 l S 0.001 w 20.58 w 505.45 203.86 m 534.55 203.86 l S 0.001 w 20.58 w 536.8 203.86 m 565.9 203.86 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 31.2 182.82 m 565.9 182.82 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 192.44 m 568.1 192.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 173.19 m 568.1 173.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 215.27 m 568.1 215.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 192.44 m 568.1 192.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 173.19 m 568.1 173.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 57.28 m 568.1 57.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 216.35 m 30.07 56.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 216.35 m 316.37 191.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 216.35 m 347.67 191.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 216.35 m 379.02 191.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 216.35 m 410.32 191.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 216.35 m 441.67 191.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 216.35 m 473.02 191.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 216.35 m 504.32 191.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 216.35 m 535.67 191.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 216.35 m 567.02 56.2 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 199.08 Tm (Date of last inspection)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 179.25 Tm (Brief description of the )Tj ET /F2 12 Tf BT 1 0 0 1 177.27 179.25 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 160 Tm (St Stephens Nursing Home is registered to care for up to 31 people with dementia. The )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 143 Tm (home is a detached 3-storey house with a purpose built 2-storey extension to the rear. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 126 Tm (The home is situated in the residential North shore area of Blackpool, close to the )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 109 Tm (seafront, and approximately 10 minutes by car to the town centre. There is good )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 92 Tm (access to local transport networks. There are a full range of appropriate aids and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 75 Tm (adaptations in place to meet the needs of residents who are frail and immobile. The )Tj ET endstream endobj 9 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 10 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (3)Tj ET /F2 11 Tf BT 1 0 0 1 515.91 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 534.18 32.22 Tm (11)Tj ET [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 568.1 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 726.4 m 568.1 726.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 725.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 814.73 m 567.02 725.33 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 33.25 802.72 Tm (home has 27 single rooms, 14 with on suite facilities, and 2 double rooms. Information )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 785.72 Tm (provided by the home on 22nd January 2009 showed that fees for the home are from )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 768.72 Tm (three hundred and eighty one pounds and six pence to six hundred and twenty pounds )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 751.72 Tm (per week with some additional costs for one to one funding. There are added expenses )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 734.72 Tm (for transport, magazines and other small items. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 714.34 Tm ()Tj ET endstream endobj 11 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 12 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (4)Tj ET /F2 11 Tf BT 1 0 0 1 515.91 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 534.18 32.22 Tm (11)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 772.57 Tm (What we found:)Tj ET 1 1 1 RG 698.48 w 31.2 413.26 m 563.65 413.26 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 763.63 m 565.85 763.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 62.9 m 565.85 62.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 764.7 m 30.07 61.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 764.7 m 564.78 61.82 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 747.44 Tm (The reason for this inspection was to check that the 'good' 2 star rating given at the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 732.85 Tm (last key inspection is still valid and that nothing has changed. We looked at all the key )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 718.27 Tm (standards. The outcome is as follows and shows that although some areas of record )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 703.69 Tm (keeping need attention the outcome for residents is still good.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 689.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 674.52 Tm (Prospective residents are assessed, before admission so that staff are aware of their )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 659.94 Tm (specific care needs and know whether they can meet these. Both residents that we )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 645.36 Tm (looked at had nursing assessments in place before they were admitted to the home.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 630.77 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 616.19 Tm (We case tracked two residents. This involved looking at their care records, the rooms )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 601.61 Tm (they used in the home and talking to them or observing care staff supporting them )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 587.02 Tm (and spending time with them. Care plans were in place for both residents covering )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 572.44 Tm (most areas of care and there were detailed daily reports in place. However some areas )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 557.86 Tm (of care records including life history and significant dates forms had not been )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 543.28 Tm (completed for either resident.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 528.69 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 514.11 Tm (One resident's weight had not been checked for several months and her history of falls )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 499.53 Tm (form had not been updated since for nearly two years. Also there was no religion )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 484.94 Tm (recorded for her. This information is important so that the residents spiritual needs, if )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 470.36 Tm (any can be met. Some risks assessments were in place but had not been updated )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 455.78 Tm (recently so risk management is less effective. Neither the dependency profile or the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 441.19 Tm (nutritional risk assessment had been completed. The resident's care plan had not been )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 426.61 Tm (reviewed for several months. Care plans must be updated at least monthly to ensure )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 412.03 Tm (that information is up to date and accurate and staff are fully aware of current care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 397.45 Tm (needs and other information needs completing and reviewing regularly.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 382.86 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 368.28 Tm (The other resident case tracked had a care plan, dependency rating and risk )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 353.7 Tm (assessments in place. The care plan had been reviewed monthly. However more )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 339.11 Tm (information on the residents challenging behaviour would be beneficial, with a more )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 324.53 Tm (detailed management strategy in place so staff are clear about how to support the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 309.95 Tm (resident effectively.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 295.36 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 280.78 Tm (There were records of transactions for all residents where the home deals with their )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 266.2 Tm (money.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 251.62 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 237.03 Tm (Medication was appropriately managed and residents have access to appropriate )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 222.45 Tm (health services. None of the residents case tracked had been involved in any accident, )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 207.87 Tm (but senior staff are aware of the need to audit to see if any lessons could be learnt or )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 193.28 Tm (accidents reduced if accidents/falls occurred.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 178.7 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 164.12 Tm (We were unable to ask many residents questions about the home because of their )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 149.53 Tm (dementia but chatted with them and spent time in the lounge and dining area )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 134.95 Tm (observing staff interaction. Staff chatted to residents as they went about their duties )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 120.37 Tm (and spent time calming residents who were anxious or needing reassurance. One )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 105.79 Tm (resident was spoken to and said that staff were alright and the food was quite nice. )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 91.2 Tm (Another resident said the home was fine. Both were unwilling to have more detailed )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 76.62 Tm (conversations.)Tj ET endstream endobj 13 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 14 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (5)Tj ET /F2 11 Tf BT 1 0 0 1 515.91 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 534.18 32.22 Tm (11)Tj ET 1 1 1 RG 748.5 w 31.2 438.28 m 563.65 438.28 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 565.85 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 62.9 m 565.85 62.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 61.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 814.73 m 564.78 61.82 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.8 802.72 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 788.13 Tm (There are some activities available for residents. These include going for walks and bus )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 773.55 Tm (trips. Staff spend time chatting to people on a one to one basis and are pleasant and )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 758.97 Tm (friendly but the home would benefit from developing more indoor leisure activities to )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 744.38 Tm (occupy and interest residents. We discussed developing activities using light sensory )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 729.8 Tm (equipment and large games board games, skittles and soft ball games. Staff support )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 715.22 Tm (residents to meet their spiritual needs and local ministers visit the home regularly.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 700.63 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 686.05 Tm (Staff were observed during the lunch time meal. Most residents need assistance to eat. )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 671.47 Tm (Staff were supportive, kind and considerate with residents. The main communal area is )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 656.89 Tm (a large noisy environment and the level of noise may cause distress to some people. )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 642.3 Tm (The menu was seen. It has been recently changed as more exotic meals were not )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 627.72 Tm (being eaten and more finger foods have been added to the menu as these are enjoyed )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 613.14 Tm (by many residents. Residents are now eating more of their meals.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 598.55 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 583.97 Tm (A resident spoken to said she knew how to complain if she had any concerns. Senior )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 569.39 Tm (staff said there have been no complaints since the last inspection.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 554.8 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 540.22 Tm (Senior staff said care staff have received some safeguarding adults training and have )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 525.64 Tm (an understanding of the action to be taken if they are alerted to a safeguarding issue.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 511.05 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 496.47 Tm (We toured the home and found the environment, clean, tidy and well maintained. )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 481.89 Tm (There is a member of staff for maintenance support and a painter/decorator in post )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 467.31 Tm (between the organisations three homes. Most bedrooms were well personalised by )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 452.72 Tm (residents and their relatives. New bedroom furniture including electric beds has been )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 438.14 Tm (purchased. This makes the home more comfortable for residents. Aids and adaptations )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 423.56 Tm (are in place to help residents get about more easily and to be as safe and as )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 408.97 Tm (independent as they can be. A recommendation at the last key inspection was for the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 394.39 Tm (the home to consider including an additional ground floor toilet with wheelchair access )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 379.81 Tm (for the benefit of residents with mobility problems. As the general manager was not )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 365.23 Tm (aware of the outcome of this, it was agreed that it would remain a recommendation in )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 350.64 Tm (this inspection.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 336.06 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 321.48 Tm (A lot of the staff have worked in the home for several years and there is only a small )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 306.89 Tm (staff turnover. This ensures that staff are familiar with residents and their care needs )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 292.31 Tm (and residents know the people caring for them. Staff rotas showed sufficient staff on )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 277.73 Tm (duty to provide good care.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 263.14 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 248.56 Tm (The records of two members of staff were checked. Both applicants had an application )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 233.98 Tm (form. One had a complete work history, the other did not. It only went back three )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 219.4 Tm (years and had only the year of changes of employment, rather than the month and )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 204.81 Tm (year. A complete working history from first to present job exploring any gaps is )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 190.23 Tm (required. Both had written references in place and had completed health checks to )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 175.65 Tm (show they were fit to undertake the work in the home. A recommendation at the last )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 161.06 Tm (key inspection was for staff to have renewed fitness checks after three years in post )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 146.48 Tm (for the protection of service users. As the general manager was not aware of the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 131.9 Tm (outcome of this, it was agreed that it would remain a recommendation in this )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 117.31 Tm (inspection.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 102.73 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 88.15 Tm (We discussed staff recruitment and selection and staff retention and management of )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 73.57 Tm (sickness and absence. The organisation is planning to introduce back to work )Tj ET endstream endobj 15 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 16 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (6)Tj ET /F2 11 Tf BT 1 0 0 1 515.91 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 534.18 32.22 Tm (11)Tj ET 1 1 1 RG 396.74 w 31.2 614.16 m 563.65 614.16 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 565.85 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 414.66 m 565.85 414.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 413.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 814.73 m 564.78 413.59 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.8 802.72 Tm (interviews as part of the support for staff to assist them with any health or personal )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 788.13 Tm (issues and monitor absences. Senior staff also need to record the decision making )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 773.55 Tm (process when there are any potential issues with staff or prospective staff so that the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 758.97 Tm (reasons for decisions are clear.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 744.38 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 729.8 Tm (Staff training records were seen. Senior staff advised that staff have moving and )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 715.22 Tm (handling training, and safeguarding and medication training. Many staff employed in )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 700.63 Tm (the home have now commenced National Vocational Qualifications \(NVQ\) with over 50 )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 686.05 Tm (per cent of staff having completed NVQ. There are regular staff meetings but records )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 671.47 Tm (of these are not kept. It would be beneficial to keep these so that those staff unable to )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 656.89 Tm (attend are clear about issues discussed.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 642.3 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 627.72 Tm (The registered manager has been on leave for a while and is due to return soon. The )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 613.14 Tm (General Manager said that the registered manager would spend time updating on )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 598.55 Tm (anything that has occurred while she has been off. Systems are in place for quality )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 583.97 Tm (assurance. The home has met the standards for investors in people which is a national )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 569.39 Tm (quality assurance award. Questionnaires are available in the home for residents, )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 554.8 Tm (relatives and others to complete if they wish.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 540.22 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 525.64 Tm (Regulation 26 visits by the owner are not carried out and must be. This is where the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 511.05 Tm (owner makes an unannounced visit at least monthly and talks to residents and staff, )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 496.47 Tm (checks paperwork and tours the home. The owner must then provide a report about )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 481.89 Tm (the visit and send a copy to the home and make available a copy to CSCI if requested.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 467.31 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 452.72 Tm (The fire risk assessment is in place. The manager said that there are regular fire alarm )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 438.14 Tm (and emergency light checks but these are not recorded. It is good practice to record )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 423.56 Tm (regular visual fire safety checks. Health and safety checks are in place.)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 396.59 Tm (What the care home)Tj ET /F1 14 Tf BT 1 0 0 1 191.49 396.59 Tm (does well:)Tj ET 1 1 1 RG 297.66 w 31.2 236.57 m 563.65 236.57 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 386.52 m 565.85 386.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 86.61 m 565.85 86.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 387.6 m 30.07 85.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 387.6 m 564.78 85.54 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 370.33 Tm (Residents are given enough information about the home before admission so they can )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 355.75 Tm (decide whether they want to live in the home. Staff meet residents to assess their care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 341.17 Tm (and support needs before deciding if the home can meet their needs effectively.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 326.59 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 312 Tm (The residents in this home are well cared for. We observed staff chatting to residents )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 297.42 Tm (frequently. Staff were polite and friendly as they went about their duties.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 282.84 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 268.25 Tm (Residents health needs are well met and medication administration is managed well.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 253.67 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 239.09 Tm (The home is clean, tidy and well maintained with new beds being bought for some )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 224.51 Tm (bedrooms.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 209.92 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 195.34 Tm (Staff are encouraged to attend training in different areas of care. This keeps staff skills )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 180.76 Tm (and knowledge up to date.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 166.17 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 151.59 Tm (Systems are in place for quality assurance including investors in people to ensure care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 137.01 Tm (practice is up to date and effective. There are some staff meeting and senior staff )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 122.42 Tm (regularly talk to residents and relatives to check they are happy with the care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 107.84 Tm (provided.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 93.26 Tm ()Tj ET /F1 14 Tf BT 1 0 0 1 28.35 66.29 Tm (What they could do better:)Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 18 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (7)Tj ET /F2 11 Tf BT 1 0 0 1 515.91 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 534.18 32.22 Tm (11)Tj ET 1 1 1 RG 253.91 w 31.2 685.57 m 563.65 685.57 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 565.85 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 557.49 m 565.85 557.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 556.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 814.73 m 564.78 556.42 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 797.47 Tm (Some resident records were not completed or were not up to date. This included some )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 782.88 Tm (care plans, risk assessments and other information about residents. This lack of )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 768.3 Tm (written information means that staff may not be aware of important information. This )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 753.72 Tm (reduces the effectiveness of residents care.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 739.13 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 724.55 Tm (Prospective staff need to have a full working history so that staff are aware of their )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 709.97 Tm (past work experience and can identify any gaps in employment. This makes it less )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 695.38 Tm (likely that people who should not work with vulnerable residents can gain employment )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 680.8 Tm (in the home.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 666.22 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 651.64 Tm (Although the owners visit the home regularly they do not produce a report of their visit )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 637.05 Tm (and must do. This is so all involved are aware of how the service is being managed )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 622.47 Tm (and the views of residents and staff.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 607.89 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 593.3 Tm (The manager should record when visual fire alarm and emergency light checks are )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 578.72 Tm (carried out so that it is clear that these have been checked and appear in good )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 564.14 Tm (working order assisting with keeping residents safe.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 538.05 Tm (If you want to know what action the person responsible for this care home)Tj ET /F2 12 Tf BT 1 0 0 1 483.43 538.05 Tm (is taking )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 522.05 Tm (following this report, you can contact them using the details set out on page 2.)Tj ET endstream endobj 19 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 21 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (8)Tj ET /F2 11 Tf BT 1 0 0 1 515.91 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 534.18 32.22 Tm (11)Tj ET 0.99216 0.9451 0.76078 RG 36.25 w 29.47 780 m 564.97 780 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 28.35 771.5 m 422.1 771.5 l S 0.001 w 17 w 424.35 771.5 m 467.1 771.5 l S 0.001 w 1 1 1 RG 17 w 469.35 771.5 m 494.1 771.5 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 496.35 771.5 m 539.1 771.5 l S 0.001 w 1 1 1 RG 17 w 541.35 771.5 m 566.1 771.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 781.13 m 568.3 781.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 800.38 m 568.3 800.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 781.13 m 568.3 781.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 761.88 m 568.3 761.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 801.45 m 27.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 782.2 m 423.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 782.2 m 468.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 782.2 m 495.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 782.2 m 540.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 801.45 m 567.22 760.8 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 33.75 787.19 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F2 12 Tf BT 1 0 0 1 429.75 767.94 Tm (Yes)Tj ET /F3 12 Tf BT 1 0 0 1 476.37 769.88 Tm (5)Tj ET /F2 12 Tf BT 1 0 0 1 501.75 767.94 Tm (No)Tj ET /F3 12 Tf BT 1 0 0 1 546.75 769.88 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 81.92 w 31.2 699.42 m 566.2 699.42 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 741.5 m 568.4 741.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 742.58 m 30.07 658.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 742.58 m 567.32 658.46 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 725.31 Tm (Outstanding statutory requirements)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 707.73 Tm (These requirements were set at the last inspection. They may not have been looked at )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 693.15 Tm (during this inspection, as a )Tj ET /F2 12 Tf BT 1 0 0 1 201.51 693.15 Tm (random inspection is short and focussed. The registered )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 678.56 Tm (person must take the necessary action to comply with these requirements within the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 663.98 Tm (timescales set.)Tj ET 0.99608 0.9451 0.76078 RG 30.3 w 31.2 639.93 m 91 639.93 l S 0.001 w 30.3 w 93.25 639.93 m 197.4 639.93 l S 0.001 w 30.3 w 199.65 639.93 m 289.5 639.93 l S 0.001 w 30.3 w 291.75 639.93 m 473.9 639.93 l S 0.001 w 30.3 w 476.15 639.93 m 566.2 639.93 l S 0.001 w 1 1 1 RG 140.25 w 31.2 552.41 m 91.05 552.41 l S 0.001 w 140.25 w 93.3 552.41 m 197.4 552.41 l S 0.001 w 140.25 w 199.65 552.41 m 289.45 552.41 l S 0.001 w 140.25 w 291.7 552.41 m 473.8 552.41 l S 0.001 w 140.25 w 476.05 552.41 m 566.1 552.41 l S 0.001 w 184 w 31.2 388.04 m 91.05 388.04 l S 0.001 w 184 w 93.3 388.04 m 197.4 388.04 l S 0.001 w 184 w 199.65 388.04 m 289.45 388.04 l S 0.001 w 184 w 291.7 388.04 m 473.8 388.04 l S 0.001 w 184 w 476.05 388.04 m 566.1 388.04 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 623.66 m 568.4 623.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 657.29 m 92.12 480.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 657.29 m 290.62 480.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 657.29 m 475.02 480.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 481.16 m 568.3 481.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 656.21 m 568.4 656.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 623.66 m 568.3 623.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 481.16 m 568.3 481.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 294.92 m 568.3 294.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 657.29 m 30.07 293.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 624.73 m 92.17 293.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 657.29 m 198.52 293.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 624.73 m 290.57 293.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 624.73 m 474.92 293.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 657.29 m 567.32 293.84 l S 0.001 w [] 0 d /F2 10 Tf BT 1 0 0 1 34.05 642.03 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 642.03 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 642.03 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 642.03 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 642.03 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 629.88 Tm (action)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 607.47 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 607.47 Tm (18)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 607.47 Tm (17\(SCH 3\))Tj ET /F2 12 Tf BT 1 0 0 1 294.55 607.47 Tm (There must be evidence of )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 592.89 Tm (records in place for the )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 578.3 Tm (victim of any incident, which )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 563.72 Tm (may affect their safety and )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 549.14 Tm (welfare so that there is a )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 534.55 Tm (clear audit trail of how the )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 519.97 Tm (home managed such an )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 505.39 Tm (event.)Tj ET /F2 12 Tf BT 1 0 0 1 294.55 487.8 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 478.9 607.47 Tm (01/10/2007)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 464.97 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 464.97 Tm (33)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 464.97 Tm (26)Tj ET /F2 12 Tf BT 1 0 0 1 294.55 464.97 Tm (There must be evidence )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 450.39 Tm (monthly visits by the )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 435.81 Tm (registered provider are )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 421.22 Tm (recorded and a copy is )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 406.64 Tm (available for inspection so )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 392.06 Tm (that there is evidence of the )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 377.47 Tm (providers knowledge about )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 362.89 Tm (the general running of the )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 348.31 Tm (care home for the benefit of )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 333.73 Tm (all users of the service.)Tj ET /F2 12 Tf BT 1 0 0 1 294.55 319.14 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 294.55 301.56 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 478.9 464.97 Tm (01/10/2007)Tj ET endstream endobj 22 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 24 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (9)Tj ET /F2 11 Tf BT 1 0 0 1 515.91 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 534.18 32.22 Tm (11)Tj ET /F1 16 Tf BT 1 0 0 1 28.35 793.57 Tm (Requirements and recommendations from this inspection)Tj ET 0.99608 0.9451 0.76078 RG 52.75 w 31.2 733.59 m 566.2 733.59 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 761.09 m 568.4 761.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 762.16 m 30.07 707.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 762.16 m 567.32 707.21 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 744.9 Tm (Immediate requirements:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 727.31 Tm (These are immediate requirements that were set on the day we visited this )Tj ET /F2 12 Tf BT 1 0 0 1 493.73 727.31 Tm (care home. )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 712.73 Tm (The registered person had to meet these within 48 hours.)Tj ET 0.99608 0.9451 0.76078 RG 30.3 w 31.2 688.68 m 91 688.68 l S 0.001 w 30.3 w 93.25 688.68 m 197.4 688.68 l S 0.001 w 30.3 w 199.65 688.68 m 289.5 688.68 l S 0.001 w 30.3 w 291.75 688.68 m 473.9 688.68 l S 0.001 w 30.3 w 476.15 688.68 m 566.2 688.68 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 704.96 m 568.4 704.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 672.41 m 568.4 672.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 706.04 m 30.07 671.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 706.04 m 92.12 671.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 706.04 m 198.52 671.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 706.04 m 290.62 671.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 706.04 m 475.02 671.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 706.04 m 567.32 671.33 l S 0.001 w [] 0 d /F2 10 Tf BT 1 0 0 1 34.05 690.78 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 690.78 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 690.78 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 690.78 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 690.78 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 678.63 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 67.33 w 31.2 617.24 m 566.2 617.24 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 652.03 m 568.4 652.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 653.11 m 30.07 583.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 653.11 m 567.32 583.58 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 635.84 Tm (Statutory requirements)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 618.26 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 603.68 Tm (Standards Act 2000, )Tj ET /F2 12 Tf BT 1 0 0 1 162.03 603.68 Tm (Care Homes Regulations )Tj ET /F2 12 Tf BT 1 0 0 1 314.13 603.68 Tm (2001 and the National Minimum )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 589.09 Tm (Standards. 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meeting. )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 271.16 Tm (6)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 271.16 Tm (38)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 271.16 Tm (Fire safety checks should be recorded so it is clear that )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 256.57 Tm (these have been checked and appear in good working order )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 241.99 Tm (and assist with keeping residents safe. )Tj ET endstream endobj 26 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 27 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (11)Tj ET /F2 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 542.01 32.22 Tm (11)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.58 Tm (Reader Information)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 28.35 774.1 m 223.34 774.1 l S 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Standards Act 2000.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 618.54 Tm (Copies of the National Minimum Standards )Tj ET /F2 12 Tf BT 1 0 0 1 303.87 618.54 Tm (Care Homes for Older People can be )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 603.95 Tm (found at www.dh.gov.uk or got from The Stationery Office \(TSO\) PO Box 29, St )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 589.37 Tm (Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 574.79 Tm (the Stationery Office is also available: www.tso.co.uk/bookshop)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 554.21 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 536.62 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 522.04 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 507.46 Tm ()Tj ET 34.17 w 25.8 487.85 m 563.3 487.85 l S 0.001 w /F1 20 Tf BT 1 0 0 1 31.2 482.33 Tm (Helpline:)Tj ET /F1 20 Tf BT 1 0 0 1 28.35 448.16 Tm (Telephone:)Tj ET /F2 20 Tf BT 1 0 0 1 159.95 448.16 Tm (0845 015 0120)Tj ET /F2 20 Tf BT 1 0 0 1 320.9 448.16 Tm (or)Tj ET /F2 20 Tf BT 1 0 0 1 348.61 448.16 Tm (0191 233 3323)Tj ET /F1 20 Tf BT 1 0 0 1 28.35 416.5 Tm (Textphone)Tj ET /F1 20 Tf BT 1 0 0 1 147.24 416.5 Tm (:)Tj ET /F2 20 Tf BT 1 0 0 1 162.32 416.5 Tm (0845 015 2255)Tj ET /F2 20 Tf BT 1 0 0 1 323.28 416.5 Tm (or)Tj ET /F2 20 Tf BT 1 0 0 1 350.98 416.5 Tm (0191 233 3588)Tj ET /F1 20 Tf BT 1 0 0 1 28.35 384.83 Tm (Email:)Tj ET /F2 20 Tf BT 1 0 0 1 105.28 384.83 Tm (enquiries@csci.gsi.gov.uk)Tj ET /F1 20 Tf BT 1 0 0 1 28.35 353.16 Tm (Web:)Tj ET /F2 20 Tf BT 1 0 0 1 100.35 353.16 Tm (www.csci.org.uk)Tj ET /F1 18 Tf BT 1 0 0 1 28.35 323.51 Tm ()Tj ET /F1 18 Tf BT 1 0 0 1 28.35 294.76 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 272.04 Tm (We want people to be able to access this information. 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