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*{;i?})2De+1>pq C3pj4ZjL&y n36#NkStY TUB5(b}Bi'Bhn>9ZZ^ gZv5v7Z4M*ď$h")`]Ao/>?ö9[[kW_ 5=[X$ 5čL/soƥ_GNK _cZDo hW4PǧhvhB +gOȕ |I_^s<1b+Ѩy=_aPqYʞ"p=tiC!uG ,J)0p] (TR|cƷ4»B/׾*ьůI-?诫8?ۯwW |#xwúϊMCB.񵥾[kY]G%u-c_XZ Q>stream 0 J q 538.5 0 0 61.5 28.35 14.2 cm /img0 Do Q 0.98431 0.78824 0.08627 RG 135.75 w 24.07 742.4 m 558.15 742.4 l S 0.001 w [] 0 d 2.25 w 20.74 812.53 m 561.48 812.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 20.74 674.53 m 561.48 674.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 21.82 813.61 m 21.82 673.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 560.4 813.61 m 560.4 673.45 l S 0.001 w [] 0 d q 191.25 0 0 117.75 28.35 685.65 cm /img1 Do Q /F1 12 Tf 0.6 0.6 0.6 rg BT 1 0 0 1 136.35 656.27 Tm (,QVSHFWLQJIRUEHWWHUOLYHV)Tj ET /F1 28 Tf 0 0 0 rg BT 1 0 0 1 147.05 596.27 Tm (.H\\LQVSHFWLRQUHSRUW)Tj ET 20.58 w 27.33 552.19 m 557.15 552.19 l S 0.001 w /F2 24 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 504.5 Tm (Care homes for adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 6 Tf BT 1 0 0 1 28.35 493.46 Tm ()Tj ET /F1 6 Tf BT 1 0 0 1 28.35 486.22 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 472.44 m 160.38 472.44 l S 0.001 w 1 1 1 RG 20.58 w 162.63 472.44 m 563.65 472.44 l S 0.001 w 0.99608 0.9451 0.76078 RG 90.9 w 31.2 414.45 m 160.38 414.45 l S 0.001 w 1 1 1 RG 90.9 w 162.63 414.45 m 563.65 414.45 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 461.02 m 565.85 461.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 483.85 m 565.85 483.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 461.02 m 565.85 461.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 367.87 m 565.85 367.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 484.93 m 30.07 366.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 161.5 484.93 m 161.5 366.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 484.93 m 564.78 366.8 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 467.67 Tm (Name:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 165.48 467.67 Tm (17 Norton Avenue)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 444.84 Tm (Address:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 165.48 444.84 Tm (17 Norton Avenue )Tj ET /F2 12 Tf BT 1 0 0 1 165.48 427.26 Tm (Burslem)Tj ET /F2 12 Tf BT 1 0 0 1 165.48 409.68 Tm (Stoke on Trent)Tj ET /F2 12 Tf BT 1 0 0 1 165.48 392.1 Tm (Staffordshire)Tj ET /F2 12 Tf BT 1 0 0 1 165.48 374.52 Tm (ST6 7ER)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 355.62 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 28.35 338.62 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 319.08 m 358.95 319.08 l S 0.001 w 1 1 1 RG 20.58 w 361.2 319.08 m 565.9 319.08 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 330.5 m 568.1 330.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 307.67 m 568.1 307.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 331.57 m 30.07 306.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 360.07 331.57 m 360.07 306.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 331.57 m 567.02 306.59 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 314.31 Tm (The quality rating for this )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 191.92 314.31 Tm (care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 255.59 314.31 Tm ( is:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 400.14 314.31 Tm (two star good service)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 295.41 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 276.36 Tm (A quality rating is our assessment of how well a care home, agency or scheme is )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 259.36 Tm (meeting the needs of the people who use it.)Tj ET /F2 12 Tf BT 1 0 0 1 295.2 259.36 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 303.65 259.36 Tm (We give a quality rating following a full )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 242.36 Tm (assessment of the service.)Tj ET /F2 12 Tf BT 1 0 0 1 189.22 242.36 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 197.67 242.36 Tm (We call this a key inspection.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 225.36 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 207.88 m 315.25 207.88 l S 0.001 w 20.58 w 317.5 207.88 m 565.9 207.88 l S 0.001 w 1 1 1 RG 20.58 w 317.5 185.05 m 346.55 185.05 l S 0.001 w 20.58 w 348.8 185.05 m 377.9 185.05 l S 0.001 w 20.58 w 380.15 185.05 m 409.2 185.05 l S 0.001 w 20.58 w 411.45 185.05 m 440.55 185.05 l S 0.001 w 20.58 w 442.8 185.05 m 471.9 185.05 l S 0.001 w 20.58 w 474.15 185.05 m 503.2 185.05 l S 0.001 w 20.58 w 505.45 185.05 m 534.55 185.05 l S 0.001 w 20.58 w 536.8 185.05 m 565.9 185.05 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 196.46 m 568.1 196.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 219.29 m 568.1 219.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 196.46 m 568.1 196.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 173.63 m 568.1 173.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 220.37 m 30.07 172.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 220.37 m 316.37 172.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 197.54 m 347.67 172.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 197.54 m 379.02 172.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 197.54 m 410.32 172.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 197.54 m 441.67 172.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 197.54 m 473.02 172.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 197.54 m 504.32 172.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 197.54 m 535.67 172.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 220.37 m 567.02 172.55 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 203.11 Tm (Lead inspector:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 320.35 203.11 Tm (Date:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 180.28 Tm (Wendy Grainger)Tj ET /F2 12 Tf BT 1 0 0 1 329.63 180.28 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 360.95 180.28 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 392.28 180.28 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 423.61 180.28 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 454.95 180.28 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 486.28 180.28 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 517.6 180.28 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 548.96 180.28 Tm (9)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 161.38 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 28.35 144.38 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 127.38 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 115.31 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 103.24 Tm ()Tj ET endstream endobj 6 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 10 0 obj<>>> endobj 11 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 485.42 30.79 Tm (Page)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 515.95 30.79 Tm (2)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 523.58 30.79 Tm ( of )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 541.88 30.79 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 10 Tf BT 1 0 0 1 297.64 803.65 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 787.03 Tm (This is a report of an inspection where we looked at how well this )Tj ET /F2 12 Tf BT 1 0 0 1 428.32 787.03 Tm (care home is meeting )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 769.53 Tm (the needs of people who use it.)Tj ET /F2 12 Tf BT 1 0 0 1 226.66 769.53 Tm (There is a summary of what we think this service does )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 752.03 Tm (well, what they have improved on and, where it applies, what they need to do better.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 734.54 Tm (We use the national minimum standards to describe the outcomes that people should )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 717.04 Tm (experience.)Tj ET /F2 12 Tf BT 1 0 0 1 106.61 717.04 Tm (National minimum standards are written by the Department of Health for )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 699.54 Tm (each type of care service.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 679.55 Tm (After the summary there is more detail about our findings. The following table explains )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 662.05 Tm (what you will see under each outcome area.)Tj ET [] 0 d 0.5 w 0 0 0 RG 22.69 653.87 m 572.15 653.87 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.69 320.23 m 572.15 320.23 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.7 653.87 m 22.7 320.23 l S 0.001 w [] 0 d [] 0 d 0.5 w 572.15 653.87 m 572.15 320.23 l S 0.001 w [] 0 d /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 640.57 Tm (Outcome area \(for example )Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 173.59 640.57 Tm (Choice of home\))Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 610.27 Tm (These are the outcomes that people )Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 216.34 610.27 Tm (staying in care homes should experience.)Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 435.79 610.27 Tm (They reflect the things )Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 598.12 Tm (that people have said are important to them:)Tj ET 0 0 0 RG 0.001 w 0 Tr 1 0.9451 0.76078 RG 82.23 w 30.6 533.38 m 562.45 533.38 l S 0.001 w 1 1 1 RG 39.99 w 29.47 513.38 m 563.57 513.38 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 534.5 m 565.77 534.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 576.74 m 565.77 576.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 534.5 m 565.77 534.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 492.26 m 565.77 492.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 577.82 m 28.35 491.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 577.82 m 564.7 491.18 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.87 561.06 Tm (This box tells you the outcomes that we will always inspect against when we do a key )Tj ET /F2 12 Tf BT 1 0 0 1 34.87 543.56 Tm (inspection)Tj ET /F2 10 Tf BT 1 0 0 1 95.78 543.56 Tm (.)Tj ET /F2 12 Tf BT 1 0 0 1 34.87 518.82 Tm (This box tells you any additional outcomes that we may inspect against when we do a )Tj ET /F2 12 Tf BT 1 0 0 1 34.87 501.32 Tm (key inspection.)Tj ET /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 461.81 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 131.32 461.81 Tm (staying in this care home experience:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 28.35 424.65 Tm (Judgement:)Tj ET 1 0.9451 0.76078 RG 39.99 w 30.6 393.35 m 562.45 393.35 l S 0.001 w 1 1 1 RG 39.99 w 29.47 394.47 m 563.57 394.47 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 415.59 m 565.77 415.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 373.35 m 565.77 373.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 416.67 m 28.35 372.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 416.67 m 564.7 372.27 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.87 399.91 Tm (This box tells you our opinion of what we have looked at in this outcome area.)Tj ET /F2 12 Tf BT 1 0 0 1 517.79 399.91 Tm (We )Tj ET /F2 12 Tf BT 1 0 0 1 34.87 382.41 Tm (will say whether it is excellent, good, adequate or poor.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 356.54 Tm (Evidence:)Tj ET 1 0.9451 0.76078 RG 22.5 w 30.6 333.98 m 562.45 333.98 l S 0.001 w 1 1 1 RG 22.5 w 29.47 335.11 m 563.57 335.11 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 347.48 m 565.77 347.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 322.73 m 565.77 322.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 348.55 m 28.35 321.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 348.55 m 564.7 321.65 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.87 331.79 Tm (This box describes the information we used to come to our judgement.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 285.18 Tm (Copies of the)Tj ET /F2 12 Tf BT 1 0 0 1 111.71 285.18 Tm (National Minimum Standards )Tj ET /F2 12 Tf BT 1 0 0 1 290.49 285.18 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 302.34 285.18 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F2 12 Tf BT 1 0 0 1 526.6 285.18 Tm ( can )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 267.68 Tm (be found at www.dh.gov.uk or bought from The Stationery Office \(TSO\) PO Box 29, St )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 250.18 Tm (Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 232.69 Tm (Stationery Office is also available: )Tj ET /F2 12 Tf 0 0 1 rg BT 1 0 0 1 238.73 232.69 Tm (www.tso.co.uk/bookshop)Tj ET /F2 12 Tf 0 0 0 rg BT 1 0 0 1 28.35 192.7 Tm (The Commission for Social Care Inspection aims to:)Tj ET /F4 12 Tf BT 1 0 0 1 46.35 172.7 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 64.35 172.7 Tm (Put the people who use social care first)Tj ET /F4 12 Tf BT 1 0 0 1 46.35 155.06 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 64.35 155.06 Tm (Improve services and stamp out bad practice)Tj ET /F4 12 Tf BT 1 0 0 1 46.35 137.42 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 64.35 137.42 Tm (Be an expert voice on social care)Tj ET /F4 12 Tf BT 1 0 0 1 46.35 119.78 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 64.35 119.78 Tm (Practise what we preach in our own organisation)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 79.64 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 13 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (3)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (5HDGHU,QIRUPDWLRQ)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 28.35 774.22 m 224.05 774.22 l S 0.001 w 1 1 1 RG 20.58 w 226.3 774.22 m 567 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 751.39 m 224.05 751.39 l S 0.001 w 1 1 1 RG 20.58 w 226.3 751.39 m 567 751.39 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 728.56 m 224.05 728.56 l S 0.001 w 1 1 1 RG 20.58 w 226.3 728.56 m 567 728.56 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 705.73 m 224.05 705.73 l S 0.001 w 1 1 1 RG 20.58 w 226.3 705.73 m 567 705.73 l S 0.001 w 0.99608 0.9451 0.76078 RG 151.8 w 28.35 617.29 m 224.05 617.29 l S 0.001 w 1 1 1 RG 151.8 w 226.3 617.29 m 567 617.29 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 528.85 m 224.05 528.85 l S 0.001 w 1 1 1 RG 20.58 w 226.3 528.85 m 567 528.85 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.14 m 569.2 717.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.31 m 569.2 694.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.26 m 569.2 540.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 785.63 m 569.2 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.14 m 569.2 717.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.31 m 569.2 694.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.26 m 569.2 540.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 517.43 m 569.2 517.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 786.71 m 27.22 516.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 225.17 786.71 m 225.17 516.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 568.12 786.71 m 568.12 516.35 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 769.45 Tm (Document Purpose)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 769.45 Tm (Inspection report)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 746.62 Tm (Author)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 746.62 Tm (CSCI)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 723.79 Tm (Audience)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 723.79 Tm (General public)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 700.96 Tm (Further copies from)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 700.96 Tm (0870 240 7535 \(telephone order line\))Tj ET /F2 12 Tf BT 1 0 0 1 31.2 678.13 Tm (Copyright)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 678.13 Tm (Copyright \()Tj ET /F2 12 Tf BT 1 0 0 1 313.49 678.13 Tm (2009)Tj ET /F2 12 Tf BT 1 0 0 1 344.02 678.13 Tm (\) Commission for Social Care )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 663.55 Tm (Inspection \(CSCI\). This publication may be reproduced )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 648.97 Tm (in whole or in part, free of charge, in any format or )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 634.39 Tm (medium provided that it is not used for commercial )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 619.81 Tm (gain. This consent is subject to the material being )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 605.23 Tm (reproduced accurately and on proviso that it is not )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 590.65 Tm (used in a derogatory manner or misleading context. )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 576.07 Tm (The material should be acknowledged as CSCI )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 561.49 Tm (copyright, with the title and date of publication of the )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 546.91 Tm (document specified.)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 524.08 Tm (Internet address)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 524.08 Tm (www.cqc.org.uk)Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 15 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (4)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (,QIRUPDWLRQDERXWWKHFDUHKRPH)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 774.22 m 267.95 774.22 l S 0.001 w 1 1 1 RG 20.58 w 270.2 774.22 m 565.65 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 90.9 w 31.2 716.23 m 267.95 716.23 l S 0.001 w 1 1 1 RG 90.9 w 270.2 716.23 m 565.65 716.23 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 658.24 m 267.95 658.24 l S 0.001 w 1 1 1 RG 20.58 w 270.2 658.24 m 565.65 658.24 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 635.41 m 267.95 635.41 l S 0.001 w 1 1 1 RG 20.58 w 270.2 635.41 m 565.65 635.41 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 612.58 m 267.95 612.58 l S 0.001 w 1 1 1 RG 20.58 w 270.2 612.58 m 565.65 612.58 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 589.75 m 267.95 589.75 l S 0.001 w 1 1 1 RG 20.58 w 270.2 589.75 m 565.65 589.75 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 669.65 m 567.85 669.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 646.82 m 567.85 646.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 623.99 m 567.85 623.99 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 601.16 m 567.85 601.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 785.63 m 567.85 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 669.65 m 567.85 669.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 646.82 m 567.85 646.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 623.99 m 567.85 623.99 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 601.16 m 567.85 601.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 578.33 m 567.85 578.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 786.71 m 30.07 577.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 269.07 786.71 m 269.07 577.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.77 786.71 m 566.77 577.26 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 769.45 Tm (Name of care home:)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 769.45 Tm (17 Norton Avenue)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 746.62 Tm (Address:)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 746.62 Tm (17 Norton Avenue )Tj ET /F2 12 Tf BT 1 0 0 1 273.05 729.04 Tm (Burslem)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 711.46 Tm (Stoke on Trent)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 693.88 Tm (Staffordshire)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 676.3 Tm (ST6 7ER)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 653.47 Tm (Telephone number:)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 653.47 Tm (01782819870)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 630.64 Tm (Fax number:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 607.81 Tm (Email address:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 584.98 Tm (Provider web address:)Tj ET /F2 10 Tf BT 1 0 0 1 28.35 566.03 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 28.35 549.03 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 35.16 w 31.2 522.25 m 353.25 522.25 l S 0.001 w 1 1 1 RG 35.16 w 355.5 522.25 m 565.9 522.25 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 540.96 m 568.1 540.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 503.55 m 568.1 503.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 542.03 m 30.07 502.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 542.03 m 354.37 502.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 542.03 m 567.02 502.47 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 524.77 Tm (Name of registered provider\(s\):)Tj ET /F2 12 Tf BT 1 0 0 1 355.5 524.77 Tm (Choices Housing Association )Tj ET /F2 12 Tf BT 1 0 0 1 355.5 510.19 Tm (Limited)Tj ET /F2 10 Tf BT 1 0 0 1 28.35 491.25 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 471.76 m 353.25 471.76 l S 0.001 w 1 1 1 RG 20.58 w 355.5 471.76 m 565.9 471.76 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 448.93 m 353.25 448.93 l S 0.001 w 1 1 1 RG 20.58 w 355.5 448.93 m 565.9 448.93 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 460.34 m 568.1 460.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 483.17 m 568.1 483.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 460.34 m 568.1 460.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 437.51 m 568.1 437.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 484.25 m 30.07 436.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 484.25 m 354.37 436.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 484.25 m 567.02 436.43 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 466.99 Tm (Type of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 466.99 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 444.16 Tm (Number of places registered:)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 444.16 Tm (6)Tj ET /F2 10 Tf BT 1 0 0 1 28.35 425.21 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 28.35 408.21 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 388.72 m 565.6 388.72 l S 0.001 w 41.16 w 31.2 355.6 m 297.2 355.6 l S 0.001 w 20.58 w 299.45 365.89 m 565.6 365.89 l S 0.001 w 20.58 w 299.45 345.31 m 432.52 345.31 l S 0.001 w 20.58 w 432.52 345.31 m 565.6 345.31 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 377.31 m 567.8 377.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 400.14 m 567.8 400.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 377.31 m 567.8 377.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 333.9 m 567.8 333.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 401.21 m 30.07 332.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 378.38 m 298.32 332.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 401.21 m 566.72 332.82 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 383.95 Tm (Conditions of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 361.12 Tm (Category\(ies\) :)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 361.12 Tm (Number of places \(if applicable\):)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 340.54 Tm (Under 65)Tj ET /F2 12 Tf BT 1 0 0 1 435.37 340.54 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 319.11 m 297.3 319.11 l S 0.001 w 20.58 w 299.55 319.11 m 431.45 319.11 l S 0.001 w 20.58 w 433.7 319.11 m 565.6 319.11 l S 0.001 w 20.58 w 31.2 296.28 m 297.3 296.28 l S 0.001 w 20.58 w 299.55 296.28 m 431.45 296.28 l S 0.001 w 20.58 w 433.7 296.28 m 565.6 296.28 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 273.45 m 565.6 273.45 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 307.69 m 567.8 307.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 284.86 m 567.8 284.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 262.03 m 567.8 262.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 239.2 m 568.1 239.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 330.52 m 567.8 330.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 307.69 m 567.8 307.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 284.86 m 567.8 284.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 262.03 m 568.1 262.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 239.2 m 568.1 239.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 172.63 m 568.1 172.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 331.6 m 30.07 171.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.42 331.6 m 298.42 283.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.57 331.6 m 432.57 283.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 331.6 m 566.72 171.55 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 314.34 Tm (learning disability)Tj ET /F2 12 Tf BT 1 0 0 1 302.4 314.34 Tm (6)Tj ET /F2 12 Tf BT 1 0 0 1 436.55 314.34 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 291.51 Tm (physical disability)Tj ET /F2 12 Tf BT 1 0 0 1 302.4 291.51 Tm (6)Tj ET /F2 12 Tf BT 1 0 0 1 436.55 291.51 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 268.68 Tm (Additional conditions: )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 245.85 Tm (The maximum number of service users who can be accommodated is: 6)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 223.02 Tm (The registered person may provide the following category of service only: Care Home )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 208.44 Tm (Only \(Code PC\); To service users of the following gender: Either; Whose primary care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 193.86 Tm (needs on admission to the home are within the following categories: Learning disability )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 179.28 Tm (\(LD\) 6 Physical disability \(PD\) 6)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 157.84 m 315.25 157.84 l S 0.001 w 1 1 1 RG 20.58 w 317.5 157.84 m 346.55 157.84 l S 0.001 w 20.58 w 348.8 157.84 m 377.9 157.84 l S 0.001 w 20.58 w 380.15 157.84 m 409.2 157.84 l S 0.001 w 20.58 w 411.45 157.84 m 440.55 157.84 l S 0.001 w 20.58 w 442.8 157.84 m 471.9 157.84 l S 0.001 w 20.58 w 474.15 157.84 m 503.2 157.84 l S 0.001 w 20.58 w 505.45 157.84 m 534.55 157.84 l S 0.001 w 20.58 w 536.8 157.84 m 565.9 157.84 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 169.26 m 568.1 169.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 146.43 m 568.1 146.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 170.33 m 30.07 145.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 170.33 m 316.37 145.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 170.33 m 347.67 145.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 170.33 m 379.02 145.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 170.33 m 410.32 145.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 170.33 m 441.67 145.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 170.33 m 473.02 145.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 170.33 m 504.32 145.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 170.33 m 535.67 145.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 170.33 m 567.02 145.35 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 153.07 Tm (Date of last inspection)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 134.55 m 565.9 134.55 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 124.93 m 568.1 124.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 126 m 30.07 55.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 126 m 567.02 55.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 144.18 m 568.1 144.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 124.93 m 568.1 124.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 56.15 m 568.1 56.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 145.25 m 30.07 123.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 145.25 m 567.02 123.85 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 130.99 Tm (Brief description of the )Tj ET /F2 12 Tf BT 1 0 0 1 177.31 130.99 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 111.74 Tm (Norton Avenue is a purpose built, single storey home situated in its own grounds in )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 94.74 Tm (Norton, a residential area of Stoke-on-Trent. It is one of a group of homes managed by )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 77.74 Tm (the Choices Housing Association, which is a well-established provider of care for people )Tj ET endstream endobj 16 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 17 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (5)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 17 w 31.2 804.03 m 565.9 804.03 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 795.48 m 30.07 621.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 795.48 m 567.02 621.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 813.65 m 568.1 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 622.15 m 568.1 622.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 793.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 814.73 m 567.02 793.33 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 800.47 Tm (Brief description of the )Tj ET /F2 12 Tf BT 1 0 0 1 177.31 800.47 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 33.25 783.47 Tm (with learning disabilities in North Staffordshire.)Tj ET /F2 12 Tf BT 1 0 0 1 33.25 766.47 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.25 749.47 Tm (Norton Avenue is registered to provide care for six adults with a learning disability. It )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 732.47 Tm (also has a variation to accommodate six persons with a physical disability.The home is )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 715.47 Tm (conveniently situated to access local transport routes and a range of amenities. A )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 698.47 Tm (disadvantage with its location is its position on a very steep road, as several of the )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 681.47 Tm (people now require the use of a wheelchair to go out. The home has access to its own )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 664.47 Tm (transport provided through the company.)Tj ET /F2 12 Tf BT 1 0 0 1 33.25 647.47 Tm (The current fees for the service is 221- 65 per week. The reader may wish to obtain )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 630.47 Tm (up to date information for the fees from the service.)Tj ET endstream endobj 18 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 19 0 obj <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]>>/Length 553/Matrix [1 0 0 1 0 0]>>stream xMo09> endobj 21 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 40.96 m 566.93 40.96 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 37.19 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 489.47 37.19 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 520 37.19 Tm (6)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.99 37.19 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 545.29 37.19 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 1 0 0 1 28.35 778.65 Tm (6XPPDU\\)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 757.7 Tm (This is an overview of what we found during the inspection.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 737.22 m 381.05 737.22 l S 0.001 w 1 1 1 RG 20.58 w 383.3 737.22 m 566.2 737.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 748.64 m 568.4 748.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 725.81 m 568.4 725.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 749.71 m 30.07 724.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 382.17 749.71 m 382.17 724.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 749.71 m 567.32 724.73 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 732.45 Tm (The quality rating for this )Tj ET /F2 12 Tf BT 1 0 0 1 191.92 732.45 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 255.59 732.45 Tm ( is:)Tj ET /F2 12 Tf BT 1 0 0 1 411.34 732.45 Tm (two star good service)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 700.31 Tm (2XUMXGJHPHQWIRUHDFKRXWFRPH)Tj ET /F2 10 Tf BT 1 0 0 1 212.29 624.27 Tm (Choice of home)Tj ET /F2 10 Tf BT 1 0 0 1 145.27 589.82 Tm (Individual needs and choices)Tj ET /F2 10 Tf BT 1 0 0 1 248.74 555.36 Tm (Lifestyle)Tj ET /F2 10 Tf BT 1 0 0 1 127.51 520.91 Tm (Personal and healthcare support)Tj ET /F2 10 Tf BT 1 0 0 1 106.2 486.46 Tm (Concerns, complaints and protection)Tj ET /F2 10 Tf BT 1 0 0 1 226.36 452.02 Tm (Environment)Tj ET /F2 10 Tf BT 1 0 0 1 251.17 417.57 Tm (Staffing)Tj ET /F2 10 Tf BT 1 0 0 1 92.9 383.11 Tm (Conduct and management of the home)Tj ET q 0.75227 0 0 0.75161 305.05 317.32 cm /Xf1 Do Q 1 1 1 RG 20.58 w 31.2 266.08 m 567.85 266.08 l S 0.001 w 201.16 w 32.32 152.96 m 566.72 152.96 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 254.66 m 567.85 254.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 254.66 m 568.92 254.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 51.25 m 568.92 51.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 255.74 m 31.2 50.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 255.74 m 567.85 50.17 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 261.3 Tm (How we did our inspection:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 35.17 238.48 Tm (The overall quality rating for this service is 2 star. This means that the people house )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 223.9 Tm (the service experience good quality outcomes.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 209.32 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 194.74 Tm (This unannounced key inspection was carried out by one inspector between the hours )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 180.15 Tm (of 08:00 and 15:30pm who used the National Minimum Standards for people under 65 )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 165.57 Tm (years and outcomes for people who use the service as a basis for the inspection.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 150.99 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 136.41 Tm (Prior to the inspection we sent an Annual Quality Assurance Assessment \(AQAA\) for the )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 121.83 Tm (manager to complete, this was returned to us prior to our visit and within the )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 107.25 Tm (requested timescale. The document was comprehensive and provided us with )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 92.68 Tm (information about the service. The completion of the AQAA is a legal requirement and )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 78.1 Tm (it enables the service to undertake a self-assessment, which focuses on how well )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 63.51 Tm (outcomes are being met for people who use the service. It also gives us some )Tj ET endstream endobj 22 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 23 0 obj <>stream 0 J 1 1 1 RG 134.22 w 32.32 745.42 m 566.72 745.42 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 813.65 m 568.92 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 677.18 m 568.92 677.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 814.73 m 31.2 676.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 814.73 m 567.85 676.11 l S 0.001 w [] 0 d /F2 12 Tf 0 0 0 rg BT 1 0 0 1 32.92 802.72 Tm (numerical information about the service.)Tj ET /F2 12 Tf BT 1 0 0 1 32.92 788.14 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 32.92 773.56 Tm (We were provided with documents on request, which included: staff training, menus, )Tj ET /F2 12 Tf BT 1 0 0 1 32.92 758.98 Tm (and care plans. We spent time with the people who use the service and observed the )Tj ET /F2 12 Tf BT 1 0 0 1 32.92 744.4 Tm (lunch and staff interaction with the people.)Tj ET /F2 12 Tf BT 1 0 0 1 32.92 729.82 Tm (We spent time, spoke and observed the people who were present at the service during )Tj ET /F2 12 Tf BT 1 0 0 1 32.92 715.24 Tm (the day.)Tj ET /F2 12 Tf BT 1 0 0 1 32.92 700.66 Tm (We had the opportunity to speak to staff not on duty who came to the service to )Tj ET /F2 12 Tf BT 1 0 0 1 32.92 686.08 Tm (support people in their life style)Tj ET endstream endobj 24 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 25 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 20.58 w 31.2 786.36 m 567.85 786.36 l S 0.001 w 457.98 w 32.32 544.83 m 566.72 544.83 l S 0.001 w 20.58 w 32.7 303.3 m 569.35 303.3 l S 0.001 w 180.96 w 33.82 200.28 m 568.22 200.28 l S 0.001 w 20.58 w 33.45 97.26 m 570.1 97.26 l S 0.001 w 20.7 w 34.57 74.38 m 568.97 74.38 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 774.95 m 567.85 774.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 774.95 m 568.92 774.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 314.72 m 568.92 314.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 776.03 m 31.2 313.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 314.72 m 569.35 314.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 291.89 m 569.35 291.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 291.89 m 570.42 291.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 108.68 m 570.42 108.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 85.85 m 570.1 85.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 108.68 m 570.1 108.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 85.85 m 571.17 85.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 62.9 m 571.17 62.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 292.97 m 32.7 107.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 86.93 m 33.45 61.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 776.03 m 567.85 313.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 569.35 292.97 m 569.35 107.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 570.1 86.93 m 570.1 61.82 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 781.59 Tm (What the )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 90.52 781.59 Tm (care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 154.2 781.59 Tm ( does well:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 10 Tf BT 1 0 0 1 567.85 784.25 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 758.76 Tm (17, Norton Avenue stands in its own grounds of a busy main road. The service is )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 744.18 Tm (secluded from the road by a high tree screen. It provides a warm and comfortable )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 729.6 Tm (environment in a setting suited for its purpose to provide space both communal and )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 715.02 Tm (singular for people.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 700.44 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 685.86 Tm (People who choose to use the service have a full assessment of their needs, this )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 671.28 Tm (assessment would involve other professional agencies where applicable. The )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 656.7 Tm (assessment would be followed by an invitation to come to the service for the day and )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 642.12 Tm (or to remain overnight or weekend. This enables the people to further assess the )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 627.54 Tm (individual ensuring that their needs can be met. we were told by one person she had )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 612.96 Tm (been to experience an over night and weekend stay prior to moving in. She told us ' I )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 598.38 Tm (can do most things its a good place to live in', 'I like my key worker'.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 583.8 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 569.22 Tm (Arrangements were in place for the continued health monitoring and consultations from )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 554.64 Tm (other professional agencies.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 540.06 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 525.48 Tm (People who choose to use the service were provided with a clean, well furnished, and )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 510.9 Tm (comfortable homely single storey home. We observed the staff on duty and the staff )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 496.32 Tm (that came to the service to act as escort to enable three individuals life style to )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 481.74 Tm (continue. Interaction was warm positive and the people responded to the attention and )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 467.16 Tm (help offered.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 452.58 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 438 Tm (Contacts throughout the day by the manager with the people were warm and she )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 423.42 Tm (demonstrated her knowledge of the people who use the service.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 408.84 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 394.26 Tm (Documents provided for the personal care, risk assessments and social life style taken )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 379.68 Tm (by individuals were comprehensive and included communication and health needs.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 365.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 350.52 Tm (We were told in the completed staff 'Have your say' surveys that 'the service provides )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 335.94 Tm (a good quality care ensuring the care is tailor made for individuals', 'Care is person )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 321.36 Tm (centered', 'I am proud to work at the home'.)Tj ET /F2 10 Tf BT 1 0 0 1 568.97 543.28 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 31.2 301.19 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 32.7 298.53 Tm (What has improved since the last inspection?)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 10 Tf BT 1 0 0 1 569.35 301.75 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 31.2 198.73 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.67 275.7 Tm (There has been an ongoing decorating and refurbishment plan. The AQAA told us that )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 261.12 Tm (individuals bedrooms have been redecorated and refurnished to suit individuals choice. )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 246.54 Tm (New carpets and curtains have also been provided in the bedrooms. The dining room )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 231.96 Tm (has been decorated and new furniture purchased. A new flat screen television has been )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 217.38 Tm (fitted in the large lounge.)Tj ET /F2 12 Tf BT 1 0 0 1 36.67 202.8 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.67 188.22 Tm (We received 'Have your say',surveys completed by the people told us that the 'home is )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 173.64 Tm (also fresh and clean')Tj ET /F2 12 Tf BT 1 0 0 1 36.67 159.06 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.67 144.48 Tm (Staff training has included challenging behaviour and the management of potential )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 129.9 Tm (aggression courses.)Tj ET /F2 12 Tf BT 1 0 0 1 36.67 115.32 Tm (Since the last inspection the complaints procedure has been reviewed.)Tj ET /F2 10 Tf BT 1 0 0 1 570.47 198.73 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 31.2 95.71 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 33.45 92.49 Tm (What they could do better:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 10 Tf BT 1 0 0 1 31.2 72.82 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 69.66 Tm (During the inspection it was noted that the service did not have the required fax )Tj ET endstream endobj 26 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 27 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (9)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 17.58 w 34.57 803.74 m 568.97 803.74 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 32.37 813.65 m 571.17 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 793.82 m 571.17 793.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 814.73 m 33.45 792.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 570.1 814.73 m 570.1 792.75 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.17 802.72 Tm (machine)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 779.26 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 759.27 Tm (If you want to know what action the person responsible for this )Tj ET /F2 12 Tf BT 1 0 0 1 416.37 759.27 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 480.04 759.27 Tm ( is taking )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 741.77 Tm (following this report, you can contact them using the details set out on page 4.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 721.78 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 701.78 Tm (The report of this inspection is available from our website )Tj ET /F2 12 Tf BT 1 0 0 1 380.85 701.78 Tm (www.cqc.org.uk.)Tj ET /F2 12 Tf BT 1 0 0 1 490.78 701.78 Tm (You can get )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 684.28 Tm (printed copies from )Tj ET /F2 12 Tf BT 1 0 0 1 149.87 684.28 Tm (enquiries@cqc.org.uk or by telephoning our order line )Tj ET /F2 12 Tf BT 1 0 0 1 488.4 684.28 Tm (0870 240 )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 666.79 Tm (7535.)Tj ET endstream endobj 28 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 29 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (10)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 31.8 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 777.09 Tm (Details of our findings)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 26 w 32.32 740.77 m 562.53 740.77 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 756.02 m 565.85 756.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 727.77 m 565.85 727.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 757.1 m 30.07 726.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 757.1 m 564.78 726.7 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 738.89 Tm (&RQWHQWV)Tj ET 1 1 1 RG 16 w 28.35 694.52 m 566.93 694.52 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 690.46 Tm (Choice of home \(standards 1 - 5\))Tj ET 16 w 28.35 672.52 m 566.93 672.52 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 668.46 Tm (Individual needs and choices \(standards 6-10\))Tj ET 16 w 28.35 650.52 m 566.93 650.52 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 646.46 Tm (Lifestyle \(standards 11 - 17\))Tj ET 16 w 28.35 628.52 m 566.93 628.52 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 624.46 Tm (Personal and healthcare support \(standards 18 - 21\))Tj ET 16 w 28.35 606.52 m 566.93 606.52 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 602.46 Tm (Concerns, complaints and protection \(standards 22 - 23\))Tj ET 16 w 28.35 584.52 m 566.93 584.52 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 580.46 Tm (Environment \(standards 24 - 30\))Tj ET 16 w 28.35 562.52 m 566.93 562.52 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 558.46 Tm (Staffing \(standards 31 - 36\))Tj ET 16 w 28.35 540.52 m 566.93 540.52 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 536.46 Tm (Conduct and management of the home \(standards 37 - 43\))Tj ET /F2 12 Tf BT 1 0 0 1 28.35 516.46 Tm (Outstanding statutory requirements)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 494.59 Tm (Requirements and recommendations from this inspection)Tj ET endstream endobj 30 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 33 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (11)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0.001 w /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 785.57 Tm (Choice of home )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 766 Tm ()Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj ET 1 1 1 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 717.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.25 w 32.32 627.38 m 562.53 627.38 l S 0.001 w 1 1 1 RG 102 w 31.2 593.38 m 563.65 593.38 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 645.5 m 565.85 645.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 715.75 m 565.85 715.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 645.5 m 565.85 645.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 541.25 m 565.85 541.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 716.83 m 30.07 540.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 716.83 m 564.78 540.17 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 702.57 Tm (People are confident that the care home can support them. This is because there is an )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 685.57 Tm (accurate assessment of their needs that they, or people close to them, have been )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.57 Tm (involved in. This tells the home all about them, what they hope for and want to )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.57 Tm (achieve, and the support they need.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 632.32 Tm (People can decide whether the care home can meet their support and accommodation )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 615.32 Tm (needs. This is because they, and people close to them, can visit the home and get full, )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.32 Tm (clear, accurate and up to date information. If they decide to stay in the home they )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 581.32 Tm (know about their rights and responsibilities because there is an easy to understand )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 564.32 Tm (contract or statement of terms and conditions between the person and the care home )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 547.32 Tm (that includes how much they will pay and what the home provides for the money.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 523 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 501 Tm (7KLVLVZKDWSHRSOHVWD\\LQJLQWKLVFDUHKRPHH[SHULHQFH)Tj ET /F1 12 Tf BT 1 0 0 1 369.04 501 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 478.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 106.85 w 34.6 420.74 m 562.54 420.74 l S 0.001 w 1 1 1 RG 22.5 w 32.35 465.17 m 564.79 465.17 l S 0.001 w 84.36 w 33.47 409.5 m 563.66 409.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 452.8 m 565.87 452.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 453.88 m 32.35 365.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 453.88 m 564.79 365.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 452.8 m 564.79 452.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 366.19 m 565.87 366.19 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 461.86 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 437.12 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 437.12 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 292.92 437.12 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 419.62 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 392.75 Tm (People who wish to live at the service receive all the information they require and are )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 375.25 Tm (assessed so that they can be assured the service can met their needs.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 350.51 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 258.3 w 34.6 211.17 m 562.54 211.17 l S 0.001 w 1 1 1 RG 22.5 w 32.35 331.32 m 564.79 331.32 l S 0.001 w 236.93 w 33.47 199.36 m 563.66 199.36 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 318.95 m 565.87 318.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 320.03 m 32.35 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 320.03 m 564.79 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 318.95 m 564.79 318.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 79.78 m 565.87 79.78 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 328.01 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 303.27 Tm (The AQAA we received prior to the inspection told us that the service had a clear )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 285.77 Tm (Statement of Purpose the assessment of peoples needs were consistent with this )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 268.27 Tm (document. Admissions were agreed following an assessment of individuals needs. The )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 250.78 Tm (document contained the current fees covering a weekly placement. The Statement of )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 233.28 Tm (Purpose and service users guide was made available to us. The document was )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 215.79 Tm (simplistic, clear in its content and identified to the people the service they could )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 198.29 Tm (expect. We received completed 'Have your say' surveys from the people who use the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 180.79 Tm (service, each one confirmed that they had been asked if they wished to live at the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 163.3 Tm (home and each agreed they had enough information prior to moving in. One person )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 145.8 Tm (confirmed that she had been asked to stay over night and for a weekend before )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 128.31 Tm (making up her mind to live here. We were told by this person 'Its a good place to live )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 110.81 Tm (I can do most things')Tj ET /F2 12 Tf BT 1 0 0 1 36.57 93.31 Tm ()Tj ET endstream endobj 35 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 36 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (12)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 56.36 w 34.6 783.22 m 562.54 783.22 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 34.99 w 33.47 771.41 m 563.66 771.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 751.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 751.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 752.79 m 565.87 752.79 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm (The service encourages contact with families and friends. Each of the people has an )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 761.6 Tm (allocated key worker, one person confirmed to us who her key worker was.)Tj ET endstream endobj 37 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 38 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (13)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0.001 w /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 785.57 Tm (Individual needs and choices )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 766 Tm ()Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj ET 1 1 1 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 717.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 189.25 w 32.32 618.88 m 562.53 618.88 l S 0.001 w 1 1 1 RG 85 w 31.2 567.88 m 563.65 567.88 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 611.5 m 565.85 611.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 715.75 m 565.85 715.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 611.5 m 565.85 611.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 524.25 m 565.85 524.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 716.83 m 30.07 523.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 716.83 m 564.78 523.17 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 702.57 Tm (Peoples needs and goals are met. The home has a plan of care that the person, or )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 685.57 Tm (someone close to them, has been involved in making. People are able to make )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.57 Tm (decisions about their life, including their finances, with support if they need it. This is )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.57 Tm (because the staff promote their rights and choices. People are supported to take risks )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.57 Tm (to enable them to stay independent. This is because the staff have appropriate )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 617.57 Tm (information on which to base decisions.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.32 Tm (People are asked about, and are involved in, all aspects of life in the home. This is )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 581.32 Tm (because the manager and staff offer them opportunities to participate in the day to )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 564.32 Tm (day running of the home and enable them to influence key decisions. People are )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 547.32 Tm (confident that the home handles information about them appropriately. This is )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 530.32 Tm (because the home has clear policies and procedures that staff follow.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 506 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 484 Tm (7KLVLVZKDWSHRSOHVWD\\LQJLQWKLVFDUHKRPHH[SHULHQFH)Tj ET /F1 12 Tf BT 1 0 0 1 369.04 484 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 461.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 106.85 w 34.6 403.74 m 562.54 403.74 l S 0.001 w 1 1 1 RG 22.5 w 32.35 448.17 m 564.79 448.17 l S 0.001 w 84.36 w 33.47 392.5 m 563.66 392.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 435.8 m 565.87 435.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 436.88 m 32.35 348.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 436.88 m 564.79 348.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 435.8 m 564.79 435.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 349.19 m 565.87 349.19 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 444.86 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 420.12 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 420.12 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 292.92 420.12 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 402.62 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 375.75 Tm (Individuals are involved in decisions about their daily routines and social life style, and )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 358.25 Tm (where able to do so in planning their care.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 333.51 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 241.3 w 34.6 202.67 m 562.54 202.67 l S 0.001 w 1 1 1 RG 22.5 w 32.35 314.32 m 564.79 314.32 l S 0.001 w 219.93 w 33.47 190.86 m 563.66 190.86 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 301.95 m 565.87 301.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 303.03 m 32.35 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 303.03 m 564.79 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 301.95 m 564.79 301.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 79.78 m 565.87 79.78 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 311.01 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 286.27 Tm (The AQAA we received prior to the inspection told us that each individual is assessed )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 268.77 Tm (and his or her changing needs and personal goals were reflected in their person )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 251.27 Tm (centered plan of care. Care plans were tailored to individuals and the support they )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 233.78 Tm (may require to enable them to continue with their life style.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 216.28 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 198.79 Tm (Each person was consulted on their care plan and is encouraged to participate; this )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 181.29 Tm (was evidenced from the pictorial review for one person. The care plans were detailed )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 163.79 Tm (and tailored to the individual's skills, routines, risk assessments and issues such as )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 146.3 Tm ('what is important to them'. A separate document is used to understand individual's )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 128.8 Tm (people's communication and body language demeanor to enable staff to support them. )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 111.31 Tm (Each of the people have been assessed following the Mental Capacity Act guidelines, )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 93.81 Tm (this was evidenced in the documents provided to us. We evidenced people making )Tj ET endstream endobj 39 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 40 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (14)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 178.84 w 34.6 721.99 m 562.54 721.99 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 157.46 w 33.47 710.18 m 563.66 710.18 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 629.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 629.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 630.32 m 565.87 630.32 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm (choices throughout the day from what to have for lunch to go swimming or not. This )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 761.6 Tm (option confirmed comments made by people in the completed 'Have your say' surveys )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 744.11 Tm (returned to us.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 726.61 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 709.11 Tm (Each person has an individual risk assessment, which highlights any changes to their )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 691.62 Tm (routines. We were told by one person that she had a key worker and the name of the )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 674.12 Tm (person. Comments on the day from people who use the service included:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 656.63 Tm ('It's a nice home I like it here'.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 639.13 Tm ('It's like a family here'.)Tj ET endstream endobj 41 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 42 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (15)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0.001 w /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 785.57 Tm (Lifestyle )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 766 Tm ()Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj ET 1 1 1 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 717.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 223.25 w 32.32 601.88 m 562.53 601.88 l S 0.001 w 1 1 1 RG 51 w 31.2 516.88 m 563.65 516.88 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 543.5 m 565.85 543.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 715.75 m 565.85 715.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 543.5 m 565.85 543.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 490.25 m 565.85 490.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 716.83 m 30.07 489.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 716.83 m 564.78 489.17 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 702.57 Tm (Each person is treated as an individual and the care home is responsive to his or her )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 685.57 Tm (race, culture, religion, age, disability, gender and sexual orientation. They can take )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.57 Tm (part in activities that are appropriate to their age and culture and are part of their )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.57 Tm (local community. The care home supports people to follow personal interests and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.57 Tm (activities. People are able to keep in touch with family, friends and representatives and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 617.57 Tm (the home supports them to have appropriate personal, family and sexual relationships. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 600.57 Tm (People are as independent as they can be, lead their chosen lifestyle and have the )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 583.57 Tm (opportunity to make the most of their abilities. Their dignity and rights are respected )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 566.57 Tm (in their daily life. People have healthy, well-presented meals and snacks, at a time and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 549.57 Tm (place to suit them.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 530.32 Tm (People have opportunities to develop their social, emotional, communication and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 513.32 Tm (independent living skills. This is because the staff support their personal development. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 496.32 Tm (People choose and participate in suitable leisure activities.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 472 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 450 Tm (7KLVLVZKDWSHRSOHVWD\\LQJLQWKLVFDUHKRPHH[SHULHQFH)Tj ET /F1 12 Tf BT 1 0 0 1 369.04 450 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 427.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 106.85 w 34.6 369.74 m 562.54 369.74 l S 0.001 w 1 1 1 RG 22.5 w 32.35 414.17 m 564.79 414.17 l S 0.001 w 84.36 w 33.47 358.5 m 563.66 358.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 401.8 m 565.87 401.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 402.88 m 32.35 314.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 402.88 m 564.79 314.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 401.8 m 564.79 401.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 315.19 m 565.87 315.19 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 410.86 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 386.12 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 386.12 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 292.92 386.12 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 368.62 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 341.75 Tm (People who use the service are supported and are encouraged to experience a full )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 324.25 Tm (lifestyle.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 299.51 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 207.3 w 34.6 185.67 m 562.54 185.67 l S 0.001 w 1 1 1 RG 22.5 w 32.35 280.32 m 564.79 280.32 l S 0.001 w 185.93 w 33.47 173.86 m 563.66 173.86 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 267.95 m 565.87 267.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 269.03 m 32.35 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 269.03 m 564.79 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 267.95 m 564.79 267.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 79.78 m 565.87 79.78 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 277.01 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 252.27 Tm (The AQAA we received prior to the inspection told us that the service enables people )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 234.77 Tm (to live a life style of their choice. People participate in the weekly meetings and had )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 217.27 Tm (good links with the community. This was evidenced during the inspection and from the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 199.78 Tm (records seen.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 182.28 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 164.79 Tm (People are encouraged to eat a healthy diet of their choice prepared from their )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 147.29 Tm (contributions to the menus. Lunch on the day was a selection of food based on )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 129.79 Tm (individuals choice. Individuals are encouraged to be part of the daily food preparation )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 112.3 Tm (and baking cakes.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 94.8 Tm ()Tj ET endstream endobj 43 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 44 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (16)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 178.84 w 34.6 721.99 m 562.54 721.99 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 157.46 w 33.47 710.18 m 563.66 710.18 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 629.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 629.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 630.32 m 565.87 630.32 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm (No person at the service chooses to attend any of the local colleges and because of )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 761.6 Tm (their ages do not attend a work placement.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 744.11 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 726.61 Tm (We observed the daily routine that was not disrupted by the inspection the people )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 709.11 Tm (were relaxed and comfortable with all the staff and responded to their sensitive )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 691.62 Tm (attention.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 674.12 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 656.63 Tm (During the year the records identified that people had taken holidays in various parts )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 639.13 Tm (of the country with members of the staff to support them.)Tj ET endstream endobj 45 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 46 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (17)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0.001 w /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 785.57 Tm (Personal and healthcare support )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 766 Tm ()Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj ET 1 1 1 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 717.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 155.25 w 32.32 635.88 m 562.53 635.88 l S 0.001 w 1 1 1 RG 68 w 31.2 593.38 m 563.65 593.38 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 628.5 m 565.85 628.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 715.75 m 565.85 715.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 628.5 m 565.85 628.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 558.25 m 565.85 558.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 716.83 m 30.07 557.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 716.83 m 564.78 557.17 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 702.57 Tm (People receive personal support from staff in the way they prefer and want. Their )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 685.57 Tm (physical and emotional health needs are met because the home has procedures in )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.57 Tm (place that staff follow. If people take medicine, they manage it themselves if they can. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.57 Tm (If they cannot manage their medicine, the care home supports them with it in a safe )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.57 Tm (way.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 615.32 Tm (If people are approaching the end of their life, the care home will respect their choices )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.32 Tm (and help them to feel comfortable and secure. They, and people close to them, are )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 581.32 Tm (reassured that their death will be handled with sensitivity, dignity and respect, and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 564.32 Tm (take account of their spiritual and cultural wishes. )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 540 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 518 Tm (7KLVLVZKDWSHRSOHVWD\\LQJLQWKLVFDUHKRPHH[SHULHQFH)Tj ET /F1 12 Tf BT 1 0 0 1 369.04 518 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 495.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 106.85 w 34.6 437.74 m 562.54 437.74 l S 0.001 w 1 1 1 RG 22.5 w 32.35 482.17 m 564.79 482.17 l S 0.001 w 84.36 w 33.47 426.5 m 563.66 426.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 469.8 m 565.87 469.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 470.88 m 32.35 382.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 470.88 m 564.79 382.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 469.8 m 564.79 469.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 383.19 m 565.87 383.19 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 478.86 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 454.12 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 454.12 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 292.92 454.12 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 436.62 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 409.75 Tm (The service meets the health and personal care needs of the people who use the )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 392.25 Tm (service.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 367.51 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 275.3 w 34.6 219.67 m 562.54 219.67 l S 0.001 w 1 1 1 RG 22.5 w 32.35 348.32 m 564.79 348.32 l S 0.001 w 253.93 w 33.47 207.86 m 563.66 207.86 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 335.95 m 565.87 335.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 337.03 m 32.35 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 337.03 m 564.79 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 335.95 m 564.79 335.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 79.78 m 565.87 79.78 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 345.01 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 320.27 Tm (We were told in the AQAA received prior to the inspection that each person had a )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 302.77 Tm (package of health care. Staff continuously monitors the needs of individuals, which )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 285.27 Tm (details the manner in which they prefer their care and support to be delivered. )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 267.78 Tm (Arrangements had been made to promote the comfort of individuals, with the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 250.28 Tm (provision of a pressure mattress, which had improved the interity of the persons skin. )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 232.79 Tm (One person told me she was more independent with her new wheelchair,'I am more )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 215.29 Tm (comfortable and its better for me to get around'.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 197.79 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 180.3 Tm (Each of the people was registered with a general practitioner who would visit if )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 162.8 Tm (necessary. Peoples records for people who use the service identified that people using )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 145.31 Tm (the service are given support from other professional agencies.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 127.81 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 110.31 Tm (Staff who administer medication were annually assessed for their competency by the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 92.82 Tm (registered care manager. There is a list of the signatures in the records of the people )Tj ET endstream endobj 47 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 48 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (18)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 91.36 w 34.6 765.73 m 562.54 765.73 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 69.98 w 33.47 753.92 m 563.66 753.92 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 716.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 716.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 717.8 m 565.87 717.8 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm (who administer medication. Medication is stored in locked boxes within a locked )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 761.6 Tm (kitchen cupboard. The people using the service are not prescribed controlled )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 744.11 Tm (medication. Medication Administration records were seen and signed up to date.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 726.61 Tm (No person using the service was self medicating.)Tj ET endstream endobj 49 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 50 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0.001 w /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 766 Tm ()Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj ET 1 1 1 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 717.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 0.001 w 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 645.5 m 565.85 645.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 715.75 m 565.85 715.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 645.5 m 565.85 645.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 626.25 m 565.85 626.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 716.83 m 30.07 625.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 716.83 m 564.78 625.17 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, know how to )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things right. The care )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes action to follow )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 608 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 586 Tm (7KLVLVZKDWSHRSOHVWD\\LQJLQWKLVFDUHKRPHH[SHULHQFH)Tj ET /F1 12 Tf BT 1 0 0 1 369.04 586 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 563.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 0.001 w 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 0.001 w 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 537.8 m 565.87 537.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 538.88 m 32.35 450.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 538.88 m 564.79 450.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 537.8 m 564.79 537.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 451.19 m 565.87 451.19 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are safeguarded )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 435.51 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 0.001 w 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 0.001 w 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 403.95 m 565.87 403.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 405.03 m 32.35 153.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 405.03 m 564.79 153.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 403.95 m 564.79 403.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 154.26 m 565.87 154.26 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service had a clear )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other person and )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 335.78 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and induction )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be reported with the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw the pictorial )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in place for one )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 230.8 Tm (person.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 213.31 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 195.81 Tm (We have not received any form of complaint against the service. No referrals had been )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 178.31 Tm (made to the safe guarding team. The AQAA told us that the service had received no )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 160.82 Tm (complaints.)Tj ET endstream endobj 51 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 52 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (20)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0.001 w /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 785.57 Tm (Environment )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 766 Tm ()Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj ET 1 1 1 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 717.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 121.25 w 32.32 652.88 m 562.53 652.88 l S 0.001 w 1 1 1 RG 85 w 31.2 635.88 m 563.65 635.88 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 679.5 m 565.85 679.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 715.75 m 565.85 715.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 679.5 m 565.85 679.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 592.25 m 565.85 592.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 716.83 m 30.07 591.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 716.83 m 564.78 591.17 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 702.57 Tm (People stay in a safe and well-maintained home that is homely, clean, comfortable, )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 685.57 Tm (pleasant and hygienic. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 666.32 Tm (People stay in a home that has enough space and facilities for them to lead the life )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 649.32 Tm (they choose and to meet their needs. The home makes sure they have the right )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 632.32 Tm (specialist equipment that encourages and promotes their independence. Their room )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 615.32 Tm (feels like their own, it is comfortable and they feel safe when they use it. People have )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.32 Tm (enough privacy when using toilets and bathrooms.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 574 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 552 Tm (7KLVLVZKDWSHRSOHVWD\\LQJLQWKLVFDUHKRPHH[SHULHQFH)Tj ET /F1 12 Tf BT 1 0 0 1 369.04 552 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 529.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 106.85 w 34.6 471.74 m 562.54 471.74 l S 0.001 w 1 1 1 RG 22.5 w 32.35 516.17 m 564.79 516.17 l S 0.001 w 84.36 w 33.47 460.5 m 563.66 460.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 503.8 m 565.87 503.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 504.88 m 32.35 416.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 504.88 m 564.79 416.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 503.8 m 564.79 503.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 417.19 m 565.87 417.19 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 512.86 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 488.12 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 488.12 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 292.92 488.12 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 470.62 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 443.75 Tm (The design of the service enables people using the service to access all parts of the )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 426.25 Tm (service and live in a well maintained environment.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 401.51 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 309.3 w 34.6 236.67 m 562.54 236.67 l S 0.001 w 1 1 1 RG 22.5 w 32.35 382.32 m 564.79 382.32 l S 0.001 w 287.93 w 33.47 224.86 m 563.66 224.86 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 369.95 m 565.87 369.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 371.03 m 32.35 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 371.03 m 564.79 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 369.95 m 564.79 369.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 79.78 m 565.87 79.78 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 379.01 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 354.27 Tm (The AQAA we received prior to the inspection told us that the service provides a safe, )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 336.77 Tm (comfortable and homely environment. The service is located in a suburb of Norton, )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 319.27 Tm (built to accommodate six adults. Bedrooms are individualised and personalised with )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 301.78 Tm (possessions. We spoke to people and were told hey 'liked living here', ' I see my )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 284.28 Tm (friends', 'Its my home and I go to my room if I want', ' I like my room its nice', 'Its )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 266.79 Tm (good to live here', ' The staff are good and they help me'.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 249.29 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 231.79 Tm (People who use the service are encouraged to assist the staff in simple housekeeping )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 214.3 Tm (jobs as was observed during the visit with one person dusting, she told us that she did )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 196.8 Tm (it daily.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 179.31 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 161.81 Tm (New carpets and curtains have been purchased to further enhance the environment. )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 144.31 Tm (Within the lounge a new suite and flat screen television had been purchased. This )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 126.82 Tm (room we were told is used in the evenings and for hand overs to protect the dignity of )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 109.32 Tm (the people.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 91.83 Tm ()Tj ET endstream endobj 53 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 54 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (21)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 73.86 w 34.6 774.47 m 562.54 774.47 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 52.49 w 33.47 762.66 m 563.66 762.66 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 734.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 734.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 735.29 m 565.87 735.29 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm (The AQAA told us that the company have a commitment to up-date the environment, )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 761.6 Tm (plans include improved lighting in the entrance hall, more new furniture in peoples )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 744.11 Tm (bedrooms.)Tj ET endstream endobj 56 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 57 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (22)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0.001 w /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 785.57 Tm (Staffing )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 766 Tm ()Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj ET 1 1 1 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 717.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 121.25 w 32.32 652.88 m 562.53 652.88 l S 0.001 w 1 1 1 RG 34 w 31.2 610.38 m 563.65 610.38 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 628.5 m 565.85 628.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 715.75 m 565.85 715.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 628.5 m 565.85 628.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 592.25 m 565.85 592.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 716.83 m 30.07 591.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 716.83 m 564.78 591.17 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 702.57 Tm (People have safe and appropriate support as there are enough competent, qualified )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 685.57 Tm (staff on duty at all times. They have confidence in the staff at the home because )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.57 Tm (checks have been done to make sure that they are suitable. Peoples needs are met )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.57 Tm (and they are supported because staff get the right training, supervision and support )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.57 Tm (they need from their managers.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 615.32 Tm (People are supported by an effective staff team who understand and do what is )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.32 Tm (expected of them.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 574 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 552 Tm (7KLVLVZKDWSHRSOHVWD\\LQJLQWKLVFDUHKRPHH[SHULHQFH)Tj ET /F1 12 Tf BT 1 0 0 1 369.04 552 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 529.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 106.85 w 34.6 471.74 m 562.54 471.74 l S 0.001 w 1 1 1 RG 22.5 w 32.35 516.17 m 564.79 516.17 l S 0.001 w 84.36 w 33.47 460.5 m 563.66 460.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 503.8 m 565.87 503.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 504.88 m 32.35 416.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 504.88 m 564.79 416.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 503.8 m 564.79 503.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 417.19 m 565.87 417.19 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 512.86 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 488.12 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 488.12 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 292.92 488.12 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 470.62 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 443.75 Tm (A well-trained and consistent staff support the people who use the service and keep )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 426.25 Tm (them safe.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 401.51 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 309.3 w 34.6 236.67 m 562.54 236.67 l S 0.001 w 1 1 1 RG 22.5 w 32.35 382.32 m 564.79 382.32 l S 0.001 w 287.93 w 33.47 224.86 m 563.66 224.86 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 369.95 m 565.87 369.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 371.03 m 32.35 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 371.03 m 564.79 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 369.95 m 564.79 369.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 79.78 m 565.87 79.78 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 379.01 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 354.27 Tm (The AQAA we received prior to the inspection told us that the staff receive a full )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 336.77 Tm (induction following their employment.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 319.27 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 301.78 Tm (The services recruitment was robust, and ensured that the right people were )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 284.28 Tm (appointed to support the people. We evidenced from the staff files and confirmation by )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 266.79 Tm (the staff on duty that they had checks prior to starting work.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 249.29 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 231.79 Tm (The service provides staff training to ensure that staff is adequately trained to enable )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 214.3 Tm (them to support and carry out their duties. The completed 'Have your say' surveys )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 196.8 Tm (from the staff told us that they were in agreement that training provided was relevant )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 179.31 Tm (to their role and it kept them up to date with new ways of working. With the exception )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 161.81 Tm (of one person recently employed, each of the staff had National Vocational )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 144.31 Tm (Qualification levels 2. The AQAA told us that the service has a good reputation for the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 126.82 Tm (retention of staff with one person leaving since the last inspection.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 109.32 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 91.83 Tm (We observed two staff files, they contained Criminal Records Bureau, and Protection of )Tj ET endstream endobj 58 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 59 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (23)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 38.87 w 34.6 791.97 m 562.54 791.97 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 17.5 w 33.47 780.16 m 563.66 780.16 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 769.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 769.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 770.29 m 565.87 770.29 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm (Vulnerable Adults checks, application form, training records and references.)Tj ET endstream endobj 60 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 61 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (24)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0.001 w /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 785.57 Tm (Conduct and management of the home )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 766 Tm ()Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj ET 1 1 1 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 717.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.25 w 32.32 627.38 m 562.53 627.38 l S 0.001 w 1 1 1 RG 85 w 31.2 584.88 m 563.65 584.88 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 628.5 m 565.85 628.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 715.75 m 565.85 715.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 628.5 m 565.85 628.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 541.25 m 565.85 541.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 716.83 m 30.07 540.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 716.83 m 564.78 540.17 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 702.57 Tm (People have confidence in the care home because it is run and managed appropriately. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 685.57 Tm (Peoples opinions are central to how the home develops and reviews their practice, as )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.57 Tm (the home has appropriate ways of making sure they continue to get things right. The )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.57 Tm (environment is safe for people and staff because health and safety practices are )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.57 Tm (carried out.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 615.32 Tm (People get the right support from the care home because the manager runs it )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.32 Tm (appropriately, with an open approach that makes them feel valued and respected. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 581.32 Tm (They are safeguarded because the home follows clear financial and accounting )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 564.32 Tm (procedures, keeps records appropriately and makes sure staff understand the way )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 547.32 Tm (things should be done. )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 523 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 501 Tm (7KLVLVZKDWSHRSOHVWD\\LQJLQWKLVFDUHKRPHH[SHULHQFH)Tj ET /F1 12 Tf BT 1 0 0 1 369.04 501 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 478.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 106.85 w 34.6 420.74 m 562.54 420.74 l S 0.001 w 1 1 1 RG 22.5 w 32.35 465.17 m 564.79 465.17 l S 0.001 w 84.36 w 33.47 409.5 m 563.66 409.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 452.8 m 565.87 452.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 453.88 m 32.35 365.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 453.88 m 564.79 365.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 452.8 m 564.79 452.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 366.19 m 565.87 366.19 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 461.86 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 437.12 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 437.12 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 292.92 437.12 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 419.62 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 392.75 Tm (The people using the service are safeguarded by competent manangement systems )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 375.25 Tm (which ensure peoples best interests are considered.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 350.51 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 258.3 w 34.6 211.17 m 562.54 211.17 l S 0.001 w 1 1 1 RG 22.5 w 32.35 331.32 m 564.79 331.32 l S 0.001 w 236.93 w 33.47 199.36 m 563.66 199.36 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 318.95 m 565.87 318.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 320.03 m 32.35 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 320.03 m 564.79 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 318.95 m 564.79 318.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 79.78 m 565.87 79.78 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 328.01 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 303.27 Tm (The AQAA we received prior to the inspection was returned within the requested )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 285.77 Tm (timescale the document had been completed by the registered care manager. At the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 268.27 Tm (time of the inspection the service was being operated by the deputy care manager. )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 250.78 Tm (The AQAA told us that the person was a Registered Mental Nurse and has completed )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 233.28 Tm (the Registered Mangers Award, which was confirmed during the inspection. The acting )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 215.79 Tm (manager has recently completed the training mentorship qualification. She continues )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 198.29 Tm (to undertake training relevant to her post to enable her to run the service )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 180.79 Tm (appropriately. Staff and people were observed to be relaxed with her style of )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 163.3 Tm (management. people spoken to felt that they were supported and confirmed the 'Have )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 145.8 Tm (your say' 'I am proud to work at the home', ' The standard of care in all fields is )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 128.31 Tm (excellent'.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 110.81 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 93.31 Tm (The service had a quality assurance system in place to ensure the service operates )Tj ET endstream endobj 62 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 63 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (25)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 178.84 w 34.6 721.99 m 562.54 721.99 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 157.46 w 33.47 710.18 m 563.66 710.18 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 629.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 629.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 630.32 m 565.87 630.32 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm (according to polices and procedures. Safe working practices were observed during the )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 761.6 Tm (day.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 744.11 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 726.61 Tm (Records provided ensured the safety of the people in the event of a fire or other )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 709.11 Tm (emergency. Equipment was serviced according to the requirements and the )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 691.62 Tm (manufacturers recommendations.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 674.12 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 656.63 Tm (We saw minutes from the meetings with people who use the service, they were )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 639.13 Tm (positive and covered various issues including food and holidays.)Tj ET endstream endobj 64 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 66 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (26)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 31.8 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99216 0.9451 0.76078 RG 36.25 w 29.47 793.28 m 564.97 793.28 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 28.35 784.78 m 422.1 784.78 l S 0.001 w 17 w 424.35 784.78 m 467.1 784.78 l S 0.001 w 1 1 1 RG 17 w 469.35 784.78 m 494.1 784.78 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 496.35 784.78 m 539.1 784.78 l S 0.001 w 1 1 1 RG 17 w 541.35 784.78 m 566.1 784.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 813.65 m 568.3 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 775.15 m 568.3 775.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 814.73 m 27.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 795.48 m 423.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 795.48 m 468.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 795.48 m 495.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 795.48 m 540.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 814.73 m 567.22 774.08 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 33.75 800.47 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F2 12 Tf BT 1 0 0 1 429.75 781.22 Tm (Yes)Tj ET /F7 12 Tf BT 1 0 0 1 476.37 783.16 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 501.75 781.22 Tm (No)Tj ET /F7 12 Tf BT 1 0 0 1 548.37 783.16 Tm (5)Tj ET 0.99608 0.9451 0.76078 RG 69.18 w 31.2 683.94 m 566.2 683.94 l S 0.001 w 30.3 w 31.2 631.95 m 91 631.95 l S 0.001 w 30.3 w 93.25 631.95 m 197.4 631.95 l S 0.001 w 30.3 w 199.65 631.95 m 289.5 631.95 l S 0.001 w 30.3 w 291.75 631.95 m 473.9 631.95 l S 0.001 w 30.3 w 476.15 631.95 m 566.2 631.95 l S 0.001 w 1 1 1 RG 20.58 w 31.2 604.26 m 91.05 604.26 l S 0.001 w 20.58 w 93.3 604.26 m 197.4 604.26 l S 0.001 w 20.58 w 199.65 604.26 m 289.45 604.26 l S 0.001 w 20.58 w 291.7 604.26 m 473.8 604.26 l S 0.001 w 20.58 w 476.05 604.26 m 566.1 604.26 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.07 616.75 m 30.07 591.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 616.75 m 567.22 591.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 648.22 m 568.4 648.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 615.67 m 568.3 615.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 616.75 m 92.17 591.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 616.75 m 198.52 591.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 616.75 m 290.57 591.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 616.75 m 474.92 591.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 719.65 m 568.4 719.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 648.22 m 568.4 648.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 615.67 m 568.4 615.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 592.84 m 568.3 592.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 720.73 m 30.07 614.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 649.3 m 92.12 614.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 649.3 m 198.52 614.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 649.3 m 290.62 614.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 649.3 m 475.02 614.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 720.73 m 567.32 614.6 l S 0.001 w [] 0 d /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 702.45 Tm (Outstanding statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 684.03 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 669.45 Tm (been met.)Tj ET /F2 12 Tf BT 1 0 0 1 95.57 669.45 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 104.02 669.45 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 654.87 Tm (Act 2000, Care Homes Regulations 2001 and the National Minimum Standards.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 637.05 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 634.05 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 634.05 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 634.05 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 634.05 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 621.9 Tm (action)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 602.49 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 96.15 599.49 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 202.5 599.49 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 294.55 599.49 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 478.9 599.49 Tm ()Tj ET endstream endobj 67 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 68 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (27)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 31.8 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 797.57 Tm (Requirements and recommendations from this inspection:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 782.15 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 52.74 w 31.2 748.59 m 566.2 748.59 l S 0.001 w 30.3 w 31.2 704.82 m 91 704.82 l S 0.001 w 30.3 w 93.25 704.82 m 197.4 704.82 l S 0.001 w 30.3 w 199.65 704.82 m 289.5 704.82 l S 0.001 w 30.3 w 291.75 704.82 m 473.9 704.82 l S 0.001 w 30.3 w 476.15 704.82 m 566.2 704.82 l S 0.001 w 1 1 1 RG 20.58 w 31.2 677.13 m 91.05 677.13 l S 0.001 w 20.58 w 93.3 677.13 m 197.4 677.13 l S 0.001 w 20.58 w 199.65 677.13 m 289.45 677.13 l S 0.001 w 20.58 w 291.7 677.13 m 473.8 677.13 l S 0.001 w 20.58 w 476.05 677.13 m 566.1 677.13 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.07 689.63 m 30.07 664.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 689.63 m 567.22 664.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 721.1 m 568.4 721.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 688.55 m 568.3 688.55 l S 0.001 w [] 0 d [] 0 d 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The registered person\(s\) must do this within the timescales we have set.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 548.18 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 545.18 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 545.18 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 545.18 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 545.18 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 533.03 Tm (action)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 513.62 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 99.3 513.62 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 201.55 513.62 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 298.05 515.63 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 482.1 513.62 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 67.32 w 31.2 452.39 m 566.2 452.39 l S 0.001 w 18.15 w 31.2 407.41 m 91.05 407.41 l S 0.001 w 18.15 w 93.3 407.41 m 197.35 407.41 l S 0.001 w 18.15 w 199.6 407.41 m 566.2 407.41 l S 0.001 w 1 1 1 RG 49.74 w 31.2 372.34 m 91.05 372.34 l S 0.001 w 49.74 w 93.3 372.34 m 197.4 372.34 l S 0.001 w 49.74 w 199.65 372.34 m 566.1 372.34 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.07 399.41 m 30.07 345.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 399.41 m 567.22 345.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 417.61 m 568.4 417.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 398.33 m 568.3 398.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 399.41 m 92.17 345.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 399.41 m 198.52 345.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 487.18 m 568.4 487.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 417.61 m 568.4 417.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 346.34 m 568.3 346.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 488.26 m 30.07 397.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 418.69 m 92.17 398.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.47 418.69 m 198.47 398.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 488.26 m 567.32 397.26 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 470.99 Tm (Recommendations)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 453.41 Tm (These recommendations are taken from the best practice described in the National )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 438.83 Tm (Minimum Standards and the registered person\(s\) should consider them as a way of )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 424.25 Tm (improving their service.)Tj ET /F2 10 Tf BT 1 0 0 1 34.05 403.43 Tm (No)Tj ET /F2 10 Tf BT 1 0 0 1 96.15 403.43 Tm (Refer to Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.45 403.43 Tm (Good Practice Recommendations)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 382.15 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 382.15 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 382.15 Tm (The registered person shall provide for the purpose of )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 367.57 Tm (managing the service appropriate facimile transmision )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 352.99 Tm (equipment.)Tj ET endstream endobj 69 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 70 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 31.8 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 22.5 w 22.95 802.41 m 560.45 802.41 l S 0.001 w /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 799.09 Tm (Helpline:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 10 Tf BT 1 0 0 1 28.35 781.11 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 759.6 Tm (Telephone:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 100.11 759.6 Tm (03000 616161 or )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 739.6 Tm (Textphone:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 101.5 739.6 Tm (or )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 719.61 Tm (Email:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 71.07 719.61 Tm (enquiries@cqc.org.uk)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 699.61 Tm (Web:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 64.35 699.61 Tm (www.cqc.org.uk)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 679.61 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 659.62 Tm (We want people to be able to access this information. If you would like a summary in a )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 642.12 Tm (different format or language please contact our helpline or go to our website.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 602.63 Tm (Copyright \()Tj ET /F2 12 Tf BT 1 0 0 1 112.69 602.63 Tm (2009)Tj ET /F2 12 Tf BT 1 0 0 1 143.22 602.63 Tm (\) Commission for Social Care Inspection \(CSCI\). This publication may )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 585.13 Tm (be reproduced in whole or in part, free of charge, in any format or medium provided )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 567.63 Tm (that it is not used for commercial gain. This consent is subject to the material being )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 550.14 Tm (reproduced accurately and on proviso that it is not used in a derogatory manner or )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 532.64 Tm (misleading context. 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29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /periodcentered put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B T13҂uGFsnA S1_ z.H@sV-umQ/ rgrVFcSctóinuk̾uA M[\b y9_ )(ib]o7PaZk=JI4wr QeR-ӐhX}Qt 1ݫja@K^ }= j"D3XU:*u?| 6&f]'(VY k?YODn7Or>TɩZfZvZ7N-N}.^1>dL,͝0n8^|0~ZPFP^̵x} Tj9th ?H2wr=\aK&cE"*X8)nXZI- Rҿ mRdokh_`V#wp; նגdRyf,jL%>lzr{,V\d6koXp a~( q;(I9zF<2(u4Z+(9%%W# )3Z+B gmMJۿ;5t2&M}wP-B*' lC7AEÐ-XaTu:RD/ ~Xmv@JO"Ⲕ!d #\8_A#~#aMzNNZ2>ieec5+#TMg]Ⴤ]p9jqe^alǣ̏:Ϯ6~O(SW™^tpTeͦVzĻ[ 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Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Fri Oct 10 11:48:26 2008 % Converted from TrueType font 'TIMES.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.76) readonly def /Notice (Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved) readonly def /FullName (Times New Roman) readonly def /FamilyName (Times New Roman) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -109 def /UnderlineThickness 49 def end readonly def /FontName /TimesNewRomanPSMT def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-77 -216 1009 877} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /periodcentered put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B TcJ6*]h[zeKq)ƷW0jlBIf14%B[tnqNOדe{fC;1I^7^r5=[ySwF 5ZUͧ@;J7{Phx ғ*⿅΅V1lCd3Dk9+ ~Iic*x 2YC.eKgt_"t!Ztb$~iS[xdw +P7)%g9/-awT=JK/{ Q'y!kA,7 Α$?H}Om"s*5aks*HRUufn6i?kɝ=-0X%lϧQ4ݡ`rџ~D&#&:t]=.ok &DZђԺŠRq [j@3a*42K]sjϖjG_n 4Ϛ5. *Ly^w`ܮ64r/:!?u:};ߜ`dӤJY2R'wbTCI2CRNY2uD-.Y9y:2Cʸ`ͻq5dBpQŰ: TimM;f ]+ozY0,(Fh^ GirY E W| -R̵vVP ce޾'zH+1= PU~}fIa 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C)L`Fsnwͮ\24WLPB~bۏnlẆ?t7%RjDT@Fy3!l!*]!xuvydy&WCn ;0Vռ/ %#d7x$ ޠʎ ih׼ \DOO}ՉK7|GV8Us6jqf,$F]Ǻ%kD:> s-rt\ږ؅nzV95[ɞ-{v"z@"A?ջ߃1>zL9jda;M=f~ܟ('_{EssH${FȆm{ _T*{pe>rSNеk 8vdWP#W -/ֺ5Y|:bh4c$9Zy`?}bŲoreMT*ubA::NǢ]ߧ%[N-~XO੫3ƒ+F=S<[<|m# =h^Ad+j)Yo!lQG92# .7҆N*%ݖTTz&E+?ۥP4tѥJdǀj:e7P/t(Iҍ9Pφ<8>A(vfCyLÆ(칡\ wtNYα9 |c~Nn}|;5!=2SF_If5.M+uh^|kp+w<@Rg mLe+36#w\M3!6Z8bL, 2OMz$ٙMYz֑"'N܌>gYst<qWU0HTH3kjsB?IU-#XcZ -?;#+mA"֞FgcѦ0{C@$TOOBuEWv{9l9v݇ KZ' 栦T_㭛of=͇%c)nQb[._1ڃz5{%nTA3boC׾ b`vM*xS5%ڃ,?92_@Iשͫ)705frK%׷[kKNd:@EP2KEҖP,Lj!EbF[. 5^8vu~@É7Osy4:]ûrl{SO`Du\ $ VX `3F`Q[k[k`*>AslR7ho59Q77t7Cu~fN"?>n=^Sl61 ~>ON x0_V8e2dOsUb<К1W<$wMhȧE@?y2BO㣌'B1}X^ޝ82*l%l"6V]uv@Tc^iB^: 6Pdj'SG4) 7󱼮6BMzpN*l Hzx +K?(Kh@Ze( pX>'O5jAkE\qG\#("vY{nݚQK1ϞP3td![M\Fx }Ga^`Ht"px:iWV7̠=tqDN^@T]69) sN| i٧Vv)fWB8 9r~']w0pҴӠ֖j`sK.a^rQQQvZ% k!0VS&wZFL*D*`}H(um@7͘LZ2Oo)HgQ]AA-{y [< jnRX=;:#R=֥mu,O+쩰aB0)=!udhZ| d|qE"Ep,zޅ[C|6ƥއ윺+z;4TXȲX3YEKQL֏{"MK:Mȅ ҆NЉD|BG1 Sּgh: e0ۏ뗳g:˹ag ٸych7VKNϯ!9fZSfա"ÒN+1ՕMMvV{vIH)xeq~@m%O+痷e66̠_KS6DlJ!Iu?0ήA:F {UH*_FUNт_NQGO _ܙH6m5iߊפ㨫RܳߺH[ܽϧ j֌ ?'#euDZyux[u:s`r&NaxAl mI0@<>"{0MoPR7 懥NKuVovzr_A4I%l Dcc)Oqϯ}TJVt]xWo9Y(vXch]H?4o𼋮àrchSej@*h!bL|hvgX pXFj81+VE*n8*W@2 "aJnǯ|CvmiW|ޠDŽ9sk_'bM3Ћ/O;Y rZJ:"һCnvXz@M^୩uivJ{E7_w2^0TOfɌ]iҹ\4 0+u:iME Gy9:¦=Bcc>?[ 06ϛbb-5|Xw]T 7lR**7iPlp7G}{c NC@cۨPi0Sy.Y͋~sf됑{=$)yeښN(ow"R h?WX°N ط-C۶v Ai㧩Τ|m)qLx;Oj2 En_Y">nqOWZEtky""mxů2 'Ϋ:Ž/hO rCs 5 Y#-geD;!C(X:êٯJ<GnBciޓzݎ")ڽ1KULBqK]ˎuEV0+7x:=X(GH6,974>\F[uG3W ci-A/iE8l7D6 /",U6: (CX fJHKxf'ۋKvtRa@ kɲEK-E]p$L3""Vo\yWC8f[({]t! fR8s6lρdGzSZPI9{ЉKL=L8" ᓔ6,Xbkg{)rǸ&(}KR*+B.v$8n6w&_IcyAMWȄ0jm8;'wbڹex81Xߋ˪ H܀]rָƢ#3GMo9*_qM>I!pMTIUJR3Q?yFs57S 4 ,dE SN?o(}X Ũ%xD]3nH b\u~ e#Jf=6-G7ZZx ~K::9f";w6xk%JeᮡCD5YySA63aF3JpStS=QNHJ'J$N4^7 J݁DxSLMD)1 :S@Bz,/SPmaC=ՓI3D/bpC% s8IFEwJP9j:!æJ*8/=&b-Pc|,&~9h]`*ӵlDwiQ˅ - Dz(=t2s92 3O/D $oX@vڊC*쩜:4<ƁLu Z[(Ikzb-$.5o1TX3quSr{/ňiEIVj!G(訚?\ ;=V KLvfΌԬ +X(b(1bG`ݹ9Ue76N+Vz&_l?V&'v=aApfXd7gqz[_d])B뿐ڣ5@(M`єZh 7(% nJtzT.̅5›pkcpv*83\/3ҜeNrc0W|/TZ+"πE%xxKyİ`0op( r ^VK_dGyұ]]z&a];iiN`>I)Abo)L8K15OzlmV 5]EoF ,tGٓ 1( (B75 q2PV\ KRy i&;IUOHNUw"u*J=xҨ ?b݄,Wܜ@t~ `$mst*,Dcrn TJ 1 M4t7pv$2wS3ˎTp@}qY^!T}?հƿ-/ގ ]΅O;>lCH7b(~o a_|W9zÓ(֎ ~a(kƟ<w5+$Nn1$W6_;4۴%~6xH-tM`v _6!&-H ;at1 V 뵾Nw[unF.(^ T1h!E[i5$.b]/x]}p{![,eR/W*vQРT)|:7 QJ ?(,y$_ -A"q~`BX@-&: `lj_k~-MT,G ́ ?"-UϠWR?Ycx Z$lYAm^#tVp\OY F<~%ROU*<(xN .x+XcзģKKYŕFߚRv+z1qEMZxk"Gd,(MG2˛DyD2ua,s@\S૮uH &~ X* ݵ1mϘ~'Fs&$^"UW:̈KFIҜBfTe@S%Rt`ch`[lߧë 2J5LJMcmS@GJdo%2Mt#LZ xjltb:׉ɭ1dC?Xal'C8Q/gm qGtA}IVCcFclĥ mCj`o- iXw8ZK4-p8'\)U͕6(I䅝q[>FD4+hSCP=/=nk䨕T]͢ޒT- z+Td^opA$].lQK/}8(c[$Z^-샥3^ 8F'KtMIG92 can0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 cleartomark endstream endobj 80 0 obj<> endobj 31 0 obj<> endobj 81 0 obj <>stream  cvt xefpgm:`headҗ 6hhea 8$hmtx7 \loca*$maxp pI prep^.cJy|]xdY'v}f| sBB99I?Zo7zLLto\S} `^B/``Y}LfK}qqLuu1=b{9ZZpqqh@=T;:9876543210/.-,+*)('&%$#"!  ,CX+!!!Y-,CX+!!!Y-,CX%!!!!Y-,CX+!!!Y-,CX+!!!Y-,CX+!!!Y-,CX+!!!Y-,NF#CD%F!M-,CXEdj#EiCd``F#D# F/!!!!Y-, C#Ce -, C#C -,F#pF>F#pFE: -,+%E%Ej@`%#D!!!-,+%E%Ej`%#D!!!-,+!!!-,+!!!-,CCe -, i@a ,b`+ d#da\XaY-,%EhTX%E%E`h %#D%#D% Eh #D%Eh`%#DY-,% Eh #D%Eh`%#D-, CX!CXE+G#DGzEi G#D QX+G#DGz!GzYYY-, E#Eh`D-,EjB-,/-,!!-,%E%Ed`j%Eja %Ej e%#D%#D!!-,Eh#Eia%Eja %Ej e%#D%#D!!-,Ed#EdadB-,%C@T%CTZX% E@aDY%CT%C@TZX% E@`DY!!!!-,KRXC%E#aD!!Y-,KRXC%E#`D!!Y-,KRXED!!Y-, %#I@` c RX#%8#%e8c8!!!!!Y-,KPXED!!Y-,%# `#-,%# a#-,%-,F#F`F# F`ab# #KKpE` PXaFY`h:-, E%FRX?!Y-, E%FPX?!Y-,CC -,KRX%%I%%Ia TX! 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C <RG<29Ap@AC6/?o /?o 7 9999PKKTBKKSB 2+KdRBKRXYKTXYKSXY++++st+ststEEha#DsEEha#DEEha#DEh#D+s+++++++++++++st++++++ssssssss+ss+s+++++st++++u++++++++++++++++++++t+st+sst+st+t+ss++st+s+++ss+++s++++s+++++++++++sttu++++++++++++++++++++++++++s+++++qEhq#Dstu++++ endstream endobj 82 0 obj<> endobj 83 0 obj<>/Subtype/CIDFontType2/Type/Font/W [3[312]]/CIDToGIDMap/Identity/DW 1000>> endobj 84 0 obj <>stream /CIDInit /ProcSet findresource begin 12 dict begin begincmap /CIDSystemInfo << /Registry (Adobe) /Ordering (UCS) /Supplement 0 >> def /CMapName /Adobe-Identity-UCS def /CMapType 2 def 1 begincodespacerange <0003><0003> endcodespacerange 1 beginbfrange <0003><0003><00a0> endbfrange endcmap CMapName currentdict /CMap defineresource pop end end endstream endobj 5 0 obj<> endobj 85 0 obj <>stream %!PS-AdobeFont-1.0: SymbolMT Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Fri Oct 10 11:50:06 2008 % Converted from TrueType font 'SYMBOL.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 1.60) readonly def /Notice (Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved) readonly def /FullName (Symbol) readonly def /FamilyName (Symbol) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -109 def /UnderlineThickness 49 def end readonly def /FontName /SymbolMT def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {0 -220 1113 1005} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /universal put dup 35 /numbersign put dup 36 /existential put dup 37 /percent put dup 38 /ampersand put dup 39 /suchthat put dup 40 /parenleft put dup 41 /parenright put dup 42 /asteriskmath put dup 43 /plus put dup 44 /comma put dup 45 /minus put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /congruent put dup 65 /Alpha put dup 66 /Beta put dup 67 /Chi put dup 68 /Delta put dup 69 /Epsilon put dup 70 /Phi put dup 71 /Gamma put dup 72 /Eta put dup 73 /Iota put dup 74 /theta1 put dup 75 /Kappa put dup 76 /Lambda put dup 77 /Mu put dup 78 /Nu put dup 79 /Omicron put dup 80 /Pi put dup 81 /Theta put dup 82 /Rho put dup 83 /Sigma put dup 84 /Tau put dup 85 /Upsilon put dup 86 /sigma1 put dup 87 /Omega put dup 88 /Xi put dup 89 /Psi put dup 90 /Zeta put dup 91 /bracketleft put dup 92 /therefore put dup 93 /bracketright put dup 94 /perpendicular put dup 95 /underscore put dup 96 /radicalex put dup 97 /alpha put dup 98 /beta put dup 99 /chi put dup 100 /delta put dup 101 /epsilon put dup 102 /phi put dup 103 /gamma put dup 104 /eta put dup 105 /iota put dup 106 /phi1 put dup 107 /kappa put dup 108 /lambda put dup 109 /mu put dup 110 /nu put dup 111 /omicron put dup 112 /pi put dup 113 /theta put dup 114 /rho put dup 115 /sigma put dup 116 /tau put dup 117 /upsilon put dup 118 /omega1 put dup 119 /omega put dup 120 /xi put dup 121 /psi put dup 122 /zeta put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /similar put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /.notdef put dup 131 /.notdef put dup 132 /.notdef put dup 133 /.notdef put dup 134 /.notdef put dup 135 /.notdef put dup 136 /.notdef put dup 137 /.notdef put dup 138 /.notdef put dup 139 /.notdef put dup 140 /.notdef put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /.notdef put dup 146 /.notdef put dup 147 /.notdef put dup 148 /.notdef put dup 149 /.notdef put dup 150 /.notdef put dup 151 /.notdef put dup 152 /.notdef put dup 153 /.notdef put dup 154 /.notdef put dup 155 /.notdef put dup 156 /.notdef put dup 157 /.notdef put dup 158 /.notdef put dup 159 /.notdef put dup 160 /.notdef put dup 161 /Upsilon1 put dup 162 /minute put dup 163 /lessequal put dup 164 /fraction put dup 165 /infinity put dup 166 /florin put dup 167 /club put dup 168 /diamond put dup 169 /heart put dup 170 /spade put dup 171 /arrowboth put dup 172 /arrowleft put dup 173 /arrowup put dup 174 /arrowright put dup 175 /arrowdown put dup 176 /degree put dup 177 /plusminus put dup 178 /second put dup 179 /greaterequal put dup 180 /multiply put dup 181 /proportional put dup 182 /partialdiff put dup 183 /bullet put dup 184 /divide put dup 185 /notequal put dup 186 /equivalence put dup 187 /approxequal put dup 188 /ellipsis put dup 189 /arrowvertex put dup 190 /arrowhorizex put dup 191 /carriagereturn put dup 192 /aleph put dup 193 /Ifraktur put dup 194 /Rfraktur put dup 195 /weierstrass put dup 196 /circlemultiply put dup 197 /circleplus put dup 198 /emptyset put dup 199 /intersection put dup 200 /union put dup 201 /propersuperset put dup 202 /reflexsuperset put dup 203 /notsubset put dup 204 /propersubset put dup 205 /reflexsubset put dup 206 /element put dup 207 /notelement put dup 208 /angle put dup 209 /gradient put dup 210 /registerserif put dup 211 /copyrightserif put dup 212 /trademarkserif put dup 213 /product put dup 214 /radical put dup 215 /dotmath put dup 216 /logicalnot put dup 217 /logicaland put dup 218 /logicalor put dup 219 /arrowdblboth put dup 220 /arrowdblleft put dup 221 /arrowdblup put dup 222 /arrowdblright put dup 223 /arrowdbldown put dup 224 /lozenge put dup 225 /angleleft put dup 226 /registersans put dup 227 /copyrightsans put dup 228 /trademarksans put dup 229 /summation put dup 230 /parenlefttp put dup 231 /parenleftex put dup 232 /parenleftbt put dup 233 /bracketlefttp put dup 234 /bracketleftex put dup 235 /bracketleftbt put dup 236 /bracelefttp put dup 237 /braceleftmid put dup 238 /braceleftbt put dup 239 /braceex put dup 240 /.notdef put dup 241 /angleright put dup 242 /integral put dup 243 /integraltp put dup 244 /integralex put dup 245 /integralbt put dup 246 /parenrighttp put dup 247 /parenrightex put dup 248 /parenrightbt put dup 249 /bracketrighttp put dup 250 /bracketrightex put dup 251 /bracketrightbt put dup 252 /bracerighttp put dup 253 /bracerightmid put dup 254 /bracerightbt put dup 255 /.notdef put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B T=:[RXz:F.V0zjQ 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LF}M ߞ %E'W?n}$lg1HBs }ٕ,),rqB-AHCrf!]vx.H x"n,6\O)FG=oNXLϤ$oǤ5xiP6 cXr,xW6A1I/?@ѵ}|6DMk7\8 Li$hu/,ZPpEo_I4 0B#\Gnnqk+5SHĺfo$؉qb;~l+0vi^v(< ;nҖx hHC~3xJa昐 X[[,D|14^^NH@Z{Ӌ2QiPT0%mujB1c!>73V zeKo7VWBlL<|d`{ܮē0jQyܒصȍOptNp@eSb= nvO 3Dv`Ogfi?FujH2#F@9P  N:.J4[4#(%$mXgY@~d`ñ}V$pбSa&vѠ\U@-$L:&,GZr!aʝʹg3PVT0?+m:~تo\xkx Жj\\3>Zl ӥz :S`F G(O{ աˡ3HJBrEu70pCzOd#H6+#T<֋T4Ks^C٨CAeB"C=)?0Sge!X(><+Eg4pr\ƌz_H^zR5IcF$уUhfzo}YBӎEM^ :"% E~$6$|B^t\:T&Y]7(ou&rzOU$`.@ŪÌ#1dEi!8 uXؗvA{o o쭺8*IϿcʒ,F[bdW3PI!:$-p31/_7v2dsoF2f6-HCaj>_lU4HqFa="QT, ?|Vbd j;[&̢ %[rU_Qpܥ^&@8k%^+#IzsFK~7GϽBAnxO4D]$y;0?[")X NFʼn(5FׁK%!k6BD"c&z#aoAb( +qt.B!#`>cD>LZZP%8,b"N7PȲ:ƚo0J zvAj[ԉ8dog7XxtփmMw*έLފӲV`E*V-Ữ  /&.SQ`q2ɸxAM gV>5~"ceLMDCRBϯ/k*cqX;vD=oD4]IU%qJ> ¥7s#1Ur*)ӆaØ׻$ CocfYzalS~]E3k+vQ]2B`DoB":6V?N  l ڊӌoIcWn'tj?*:NCCI}:DrL2w!8uqI 6jw)I VrjSuX d 3h\m0 r_cσAg彜.5?A Uz4VbɎݪj@r$'bC0plDS-ȱRyvJ2v,oHAaYin~]FZvae2c'T?9 ڧ}jk5ݕ (NJ7>B\&PupȺ=΁~ Cfv By1^lbN^yϚ|nNi7C<,ɓ0P%,q94BrByÄ` 0KzG;Tz𲀶) ߧ#jShfHn tS͋!\ #[<<$9A-)kGho$D?,E]b aEiI9 ;Al^ofrׯ'`\D o FQӟ>M3`ouKhHk]bn N:7f!&Tm$cGmr_v$McnvS;$۩4Ŀov엂 VƟq>#P}#[fCE~ȕ h?Y=cZcgiGz(S'h 1B2p#{ 42h,{WUaeao¤i<͑( | K>aHc?/} MZʚ|*yNaql!oIcp87`HZyb~>@l$ʁsb1B38b P%2Pov|2ؔqeflkǨ>Am=n/rЧYע>k}+v(b .|(bz؉Z3+:@ D 3TOA %L-TiȱmpvZjfarüY8#?/}!23Gp>kwOu]Rܻ56k$9Vv𧌰y"J^#MAОXېɅq o &d҂JșZw7x6.'S7JGTBʶjj_`휱<_;жBƏ0)[ό۲ZuW2^/woC㛟'ޙ]EusN(?yn)#X],'Tִ3#" }~#k]u`WKfT7~a8o#h ׈>M9ݐ1ӌ *~q(pӎQLٔLhD H@5Aٺ4{SdZ-jhZWM7MLr#fVML8*9Dx}ȃYpK=/Vj.l:(Tt#vW3#lЁ8wǫihm&Z(pB<# pۯ߂I˝ؾQ*HJͽiPG\#r+Z/L5h/*#a<8 G(<Ң0_(K׳8f*N3p<0+s-]1"}^ZuP; 6rgbPqwb 釞 W.]J~ ;=/![_j J26U\I4m6BG`Tnhr3[[-2ffy9Ew$ Y} "KaEB `m/ 1;>H՝u NV=apnYxFoܼħdž̀u_5*\ů_cމGCg3Vk@ncEtK4TS=ZdSL<ߗx2A`l6`eRhGFߦjVCov?ѵKRNQfF>DxH!#s%trY\i)Zpd|y!' ^?C4@(=r hCarS#ɹ 20&\VaBo6 )6S Q iIE LhI:+"HzI Yq={6 kCD))jBdfjPcwW!ret2?Z;Y@J8H8r(H?RRfTG1E6+J!^HqG_Oa߅} }5W1~L\_dԭ]CHƲ b|uae6> 7D(BD{v-d'kA}shzĆh9.S^ֳ.LX92sBÔUO?)Cڰ}'UݾqsK^N􀘊#1 C,&h[X|K[19v`oYI]Ηbf?Bm=d]#wBI6=Ϭx(yJNH'-PMMHXZ%RNV|v){z!6Gp.`a{t.0*a9+wS+)ϐV63Ew` eliV}qԥvWIu@ʔ h%kNːv-cLz{z68vΝ^u<}EZBݨV$GK93Fj˅G¦~#F#?J|6hU3m6@O CVw߼H$$2s6k=G ߈rAg`Xb=Om<̭(6~"H4w30VJ\IǫkK~D$Y8?N*@ "E4tgejDۚ<~i*EX{+w8RL%hV]o)@5Hgt\Aw"cJb0rXa28zb++j `#9Kr.S)cfU)iF,^'+Am1Sjt$}^N_a󒠀s5H㘠!chwI!c26Z_#13uHW'sbS M./9inɥd|mŊ? s6x+p]^@i%_OE ۞ ȔVTu.bH ͕fF+}kOOb5ʹk}|f,1Yݔ,GuaoL%Ob4 n` {_dhA!rgmﱨJxu`%faLwqr"95[M`^#߄8u PY:&''9{5k9eP>SSUZoXtMÛpGF PpGn|˓_`?G[~\s.\A4f)$@x9Fp}#H&יYBbwx4,`њy' +Dj&!uTfzsSlĢbbba/kTjb WI;{$7{ǝ70/:`U5Zp *M%5(:)Mh|J~^ߣ5dqoۜ>KRi9mfM=uC,TftDΩTswh.xϾxW1ې'y#|/T(}M/&xR`R`1Qd1T/ \){V(WɝEh]3XRgp7RKa@Ev06S 0d{)xb*tׯ•:\`h#lCjsUqۺ5vX\!C{o u7: }" w$>{y+f>5a*Rthq #p?Ùܜ/q&Nє{p$9 *1*;rhr>kF 1l呑m!Y]%Gr $` Ӳs9%8ãNZW#P7Xup .sg\_JyYȎ0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 cleartomark endstream endobj 86 0 obj<> endobj 9 0 obj<> endobj 87 0 obj <>stream  cvt bfpgmIglyfL theadg #6hheao#$hmtxłc#loca$Cmaxp cp prep~ϚccxdYV`jv^gakwL}g# CCw|}44 \wCXLkr/:FRb3AJMjiH\shhSn +j1 bLz fYY-`#)kkcyfVfZc/M\AyoV@@TH:<;:9876543210/.-,+*)('&%$#"!  ,CX+!!!Y-,CX+!!!Y-,CX%!!!!Y-,CX+!!!Y-,CX+!!!Y-,CX+!!!Y-,CX+!!!Y-,NF#CD%F!M-,CXEdj#EiCd``F#D# F/!!!!Y-, C#Ce -, C#C -,F#pF>F#pFE: -,+%E%Ej@`%#D!!!-,+%E%Ej`%#D!!!-,+!!!-,+!!!-,CCe -, i@a ,b`+ d#da\XaY-,%EhTX%E%E`h %#D%#D% Eh #D%Eh`%#DY-,% Eh #D%Eh`%#D-, CX!CXE+G#DGzEi G#D QX+G#DGz!GzYYY-, E#Eh`D-,EjB-,/-,!!-,%E%Ed`j%Eja %Ej e%#D%#D!!-,Eh#Eia%Eja %Ej e%#D%#D!!-,Ed#EdadB-,%C@T%CTZX% E@aDY%CT%C@TZX% E@`DY!!!!-,KRXC%E#aD!!Y-,KRXC%E#`D!!Y-,KRXED!!Y-, %#I@` c RX#%8#%e8c8!!!!!Y-,KPXED!!Y-,%# `#-,%# a#-,%-,F#F`F# F`ab# #KKpE` PXaFY`h:-, E%FRX?!Y-, E%FPX?!Y-,CC -,KRX%%I%%Ia TX! CUXY@TX CTXY CTX%8YYYY!!!!-,KRXCe8!!Y-,KRXC8!!Y-,!! d#d@b-,!QX d#d b@/+Y`-,!QX d#dUb/+Y`-, d#d@b`#!-,&&&&Eh:-,&&&&Ehe:-,CXY-,CXY-, +# <+-,(+# #+X59O4v" % A6O;*0Ș}-.$ ]G-#) C@/44 4CC CSVf B @  qn22????10]4&#"326%#"&'!!6632mfj/]-#G#}fT|F^Mi: &(8BR4*e@)$!;3!DO KE'* 7@ 7@7@ $@ 7$$@ $@ 7$$,p+3/+3?3/+?3/+10++]"&'&&54676632#&&'&&#"32676673UT^fWT{]^-=$&`;Bd$#2-O)3YFIIݖIFC+/0- " 6#C@-; ;L Lp#* 7* 7A!B o% p$22????10++]!!5#"4676632!&&#"326"W!*R9LC=aXqK^T~eq.^u@> PIU%'"' $4%g@#% 4 AOA S$sz* 7%< ">7@ 7@  q''% p&2]3/?3/++]?9/10+] ! !32676673&&#"<8.-xG=v1+I%+G>9yadfs0H~Ni,otziTY@<@ ?  0 @  /  /]3/]/2/9/]??32?2/10#&&#"!!!#5354632TU&jML0 Nk o 6Y9p@Q<K@C$pyzp6)* 7 7* 7* 79A4 B+ 0p!A 7(o;@.p:3/]22?3/]???10++++]&&#"326#"&'332676655#"46766327!%L&~Q?/[ZNNڅpJ)G$+R+Yw;RIA>_V8 Sb Ie'&' Ü=>7  %"#_H4?"JGM,%29@$4 E p D o`  n2]??D?C?B?A?@??5233554455@!5 6@q::6q@q 6ppo@o6n@n 6pfff@g 6ed@;d 6@ ?_  k@khhhPh`ha0[@[[[8@ 6@@ +*p*,--  C! C <$e2"H/ 0@PpP`p0/?o /?o 7 7 **& 9999PKKTBKKSB 2+KdRBKRXYKTXYKSXY++++++++st+ststEEha#DsEEha#DsEEha#DEh#Dst++tu++++u+++++++++s+++++++++ss++sssstssssss+ss+s+u+us+u++s+++++++++++++++++++++++++++ss+s+sss++s+s++s+++++ss+++s+++s+++++ts+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ endstream endobj 88 0 obj<> endobj 89 0 obj<>/Subtype/CIDFontType2/Type/Font/W [3[292]29[363]38[667]44[483]46[696]50[770]53[726 633 612]68[598 631 527 629 593 382 629 640 301 362]79[301 953 640 617 629]85[433 514 415 640 578 889 604 575]]/CIDToGIDMap/Identity/DW 1000>> endobj 90 0 obj <>stream /CIDInit /ProcSet findresource begin 12 dict begin begincmap /CIDSystemInfo << /Registry (Adobe) /Ordering (UCS) /Supplement 0 >> def /CMapName /Adobe-Identity-UCS def /CMapType 2 def 1 begincodespacerange <0003><005c> endcodespacerange 32 beginbfrange <0003><0003><0020> <001d><001d><003a> <0026><0026><0043> <002c><002c><0049> <002e><002e><004b> <0032><0032><004f> <0035><0035><0052> <0036><0036><0053> <0037><0037><0054> <0044><0044><0061> <0045><0045><0062> <0046><0046><0063> <0047><0047><0064> <0048><0048><0065> <0049><0049><0066> <004a><004a><0067> <004b><004b><0068> <004c><004c><0069> <004d><004d><006a> <004f><004f><006c> <0050><0050><006d> <0051><0051><006e> <0052><0052><006f> <0053><0053><0070> <0055><0055><0072> <0056><0056><0073> <0057><0057><0074> <0058><0058><0075> <0059><0059><0076> <005a><005a><0077> <005b><005b><0078> <005c><005c><0079> endbfrange endcmap CMapName currentdict /CMap defineresource pop end end endstream endobj 3 0 obj<> endobj 91 0 obj <>stream %!PS-AdobeFont-1.0: Verdana Typeface and data 1996 Microsoft Corporation. All Rights Reserved %%CreationDate: Thu Oct 09 15:25:10 2008 % Converted from TrueType font 'VERDANA.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.35) readonly def /Notice (Typeface and data 1996 Microsoft Corporation. All Rights Reserved) readonly def /FullName (Verdana) readonly def /FamilyName (Verdana) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -88 def /UnderlineThickness 59 def end readonly def /FontName /Verdana def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-30 -207 1447 1000} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /middot put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B Tc gPUcOx {OqqQF4-UټXODU8o\kswKami%ޗﶥB$S/1LW~'T^<T4PX+ԯ({A34.KUĖn%*R_g!g(F4%ٸD K~ɕy8e!lcx# |< -}^^i(XlŨ3K a[y3E7Oz,߉1N6+Pj)cpS-mR\7߃Ra0bRTl,SQYKO׏C8y'߭sU5d}DҰMۭT[I[(㏭AK9%+,E B`6P( :8|NoYo>XImF;:Bŀÿ Kt,!fa"X0*Im Srߋ{8w;Ҵ+DIZy41Żp m`Z# 2;7aޗ8~$6<+p Uk!i͢m~~ I[z)*a0wmNQ ^\تw?@ċ=0}Ơ6YWUfo&|*aGѤrvʧ:q9h@) 6u%sBo$N?J6(Ah:m~\ZXݐ^NR(>^;:i~f6{'Y &'W|-}犁$$S Cp`Ӎ+Wǧ`q4{W_E&9YXs1sZQ<*`(SaD~e 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We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /T1_0 12 Tf 1 0 0 1 36.57 213.31 Tm (\240)Tj 1 0 0 1 36.57 195.81 Tm (We have not received any form of complaint against the service. No refer\ rals had been )Tj 1 0 0 1 36.57 178.31 Tm (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 1 0 0 1 36.57 160.82 Tm (complaints.)Tj ET endstream endobj 102 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( This included equipment purchased, enabling him to listen to a recordi\ ng by the staff of the complaints procedure and the process he would nee\ d to report any concerns.\r\n)Tj /T1_0 12 Tf 1 0 0 1 36.57 213.31 Tm (\240)Tj 1 0 0 1 36.57 195.81 Tm (We have not received any form of complaint against the service. No refer\ rals had been )Tj 1 0 0 1 36.57 178.31 Tm (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 1 0 0 1 36.57 160.82 Tm (complaints.)Tj ET endstream endobj 103 0 obj<> endobj 104 0 obj<> endobj 105 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by )Tj /T1_0 12 Tf 1 0 0 1 36.57 213.31 Tm (\240)Tj 1 0 0 1 36.57 195.81 Tm (We have not received any form of complaint against the service. No refer\ rals had been )Tj 1 0 0 1 36.57 178.31 Tm (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 1 0 0 1 36.57 160.82 Tm (complaints.)Tj ET endstream endobj 106 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by )Tj /T1_0 12 Tf 0 -17.5 Td (We have not received any form of complaint against the service. No refer\ rals had been )Tj 0 -17.5 TD (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 107 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by t)Tj /T1_0 12 Tf 0 -17.5 Td (We have not received any form of complaint against the service. No refer\ rals had been )Tj 0 -17.5 TD (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 108 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by th)Tj /T1_0 12 Tf 0 -17.5 Td (We have not received any form of complaint against the service. No refer\ rals had been )Tj 0 -17.5 TD (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 109 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by the)Tj /T1_0 12 Tf 0 -17.5 Td (We have not received any form of complaint against the service. No refer\ rals had been )Tj 0 -17.5 TD (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 110 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by th)Tj /T1_0 12 Tf 0 -17.5 Td (We have not received any form of complaint against the service. No refer\ rals had been )Tj 0 -17.5 TD (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 111 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by t)Tj /T1_0 12 Tf 0 -17.5 Td (We have not received any form of complaint against the service. No refer\ rals had been )Tj 0 -17.5 TD (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 112 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by )Tj /T1_0 12 Tf 0 -17.5 Td (We have not received any form of complaint against the service. No refer\ rals had been )Tj 0 -17.5 TD (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 113 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj /T1_0 12 Tf 0 -17.5 Td (We have not received any form of complaint against the service. No refer\ rals had been )Tj 0 -17.5 TD (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 114 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td ( )Tj /T1_0 12 Tf 0 -17.5 TD (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 115 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (t )Tj /T1_0 12 Tf 0 -17.5 TD (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 116 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (th )Tj /T1_0 12 Tf 0 -17.5 TD (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 117 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the )Tj /T1_0 12 Tf 0 -17.5 TD (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 118 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the )Tj /T1_0 12 Tf 0 -17.5 TD (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 119 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any concerns.\r\n )Tj /T1_0 12 Tf 0 -17.5 TD (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 120 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any)Tj 0 -17.5 TD ( concerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 121 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any)Tj 0 -17.5 TD ( oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 122 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any)Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 123 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport anyc)Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 124 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any)Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 125 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any )Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 126 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any )Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 127 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any )Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 128 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any )Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 129 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any )Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 130 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any )Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 131 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any )Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 132 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any )Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 133 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any )Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 134 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any )Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 135 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any )Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 136 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any )Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 137 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any )Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 138 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any )Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 139 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any )Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 140 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any)Tj 0 -17.5 TD (oncerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 141 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any)Tj 0 -17.5 TD (concerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safe guarding team. The AQAA told us that the service had re\ ceived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 142 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 1 0 0 1 36.57 335.78 Tm (\240)Tj 1 0 0 1 36.57 318.28 Tm (We spoke to staff who told us that they were aware from the training and\ induction )Tj 1 0 0 1 36.57 300.79 Tm (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 1 0 0 1 36.57 283.29 Tm (knowledge that management would take action immediately. This confirmed \ the )Tj 1 0 0 1 36.57 265.79 Tm (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 1 0 0 1 36.57 248.3 Tm (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 1 0 0 1 36.57 230.8 Tm (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any)Tj 0 -17.5 TD (concerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safeguarding team. The AQAA told us that the service had rec\ eived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 143 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 0 -17.5 Td (We spoke to staff who told us that they were aware from the training and\ induction )Tj 0 -17.49 TD (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 0 -17.5 TD (knowledge that management would take action immediately. This confirmed \ the )Tj T* (comments sent to us in the completed 'Have your say', surveys. We saw th\ e pictorial )Tj 0 -17.49 TD (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 0 -17.5 TD (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any)Tj T* (concerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safeguarding team. The AQAA told us that the service had rec\ eived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 144 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 0 -17.5 Td (We spoke to staff who told us that they were aware from the training and\ induction )Tj 0 -17.49 TD (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 0 -17.5 TD (knowledge that management would take action immediately. This confirmed \ the )Tj T* (comments sent to us in the completed 'Have your say' surveys. We saw the\ pictorial )Tj 0 -17.49 TD (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 0 -17.5 TD (person.)Tj /TT0 12 Tf ( )Tj /TT1 12 Tf (This included equipment purchased, enabling him to listen to a recording\ by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any)Tj T* (concerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safeguarding team. The AQAA told us that the service had rec\ eived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 145 0 obj<>stream q 538.5 0 0 61.5 28.3500061 14.1999969 cm /Im0 Do Q 0.984 0.788 0.086 RG 1 i 135.75 w 10 M 0 j 0 J []0 d 24.07 742.4 m 558.15 742.4 l S 2.25 w 20.74 812.53 m 561.48 812.53 l S 20.74 674.53 m 561.48 674.53 l S 21.82 813.61 m 21.82 673.45 l S 560.4 813.61 m 560.4 673.45 l S q 191.25 0 0 117.75 28.3500061 685.6499939 cm /Im1 Do Q 0.6 0.6 0.6 rg BT /C2_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 0 Tr 1 0 0 1 136.35 656.27 Tm <002C005100560053004800460057004C0051004A000300490052005500030045004800570057004800550003004F004C005900480056>Tj 0 0 0 rg /C2_0 28 Tf 1 0 0 1 147.05 596.27 Tm <002E0048005C0003004C005100560053004800460057004C005200510003005500480053005200550057>Tj ET 20.58 w 27.33 552.19 m 557.15 552.19 l S 0 0 0 RG 0.5 w BT /T1_0 24 Tf 2 Tr 1 0 0 1 28.35 504.5 Tm (Care homes for adults \(18-65 years\))Tj /C2_0 6 Tf 0 Tr 1 0 0 1 28.35 493.46 Tm <0003>Tj 1 0 0 1 28.35 486.22 Tm <0003>Tj ET 0.996 0.945 0.761 RG 20.58 w 31.2 472.44 m 160.38 472.44 l S 1 1 1 RG 162.63 472.44 m 563.65 472.44 l S 0.996 0.945 0.761 RG 90.9 w 31.2 414.45 m 160.38 414.45 l S 1 1 1 RG 162.63 414.45 m 563.65 414.45 l S 0.992 0.898 0.545 RG 2.25 w 28.99 461.02 m 565.85 461.02 l S 28.99 483.85 m 565.85 483.85 l S 28.99 461.02 m 565.85 461.02 l S 28.99 367.87 m 565.85 367.87 l S 30.07 484.93 m 30.07 366.8 l S 161.5 484.93 m 161.5 366.8 l S 564.78 484.93 m 564.78 366.8 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 467.67 Tm (Name:)Tj 0 Tr 1 0 0 1 165.48 467.67 Tm (17 Norton Avenue)Tj 2 Tr 1 0 0 1 34.05 444.84 Tm (Address:)Tj 0 Tr 1 0 0 1 165.48 444.84 Tm (17 Norton Avenue )Tj 1 0 0 1 165.48 427.26 Tm (Burslem)Tj 1 0 0 1 165.48 409.68 Tm (Stoke on Trent)Tj 1 0 0 1 165.48 392.1 Tm (Staffordshire)Tj 1 0 0 1 165.48 374.52 Tm (ST6 7ER)Tj /C2_1 10 Tf 1 0 0 1 28.35 355.62 Tm <0003>Tj 1 0 0 1 28.35 338.62 Tm <0003>Tj ET 0.996 0.945 0.761 RG 20.58 w 31.2 319.08 m 358.95 319.08 l S 1 1 1 RG 361.2 319.08 m 565.9 319.08 l S 0.992 0.898 0.545 RG 2.25 w 28.99 330.5 m 568.1 330.5 l S 28.99 307.67 m 568.1 307.67 l S 30.07 331.57 m 30.07 306.59 l S 360.07 331.57 m 360.07 306.59 l S 567.02 331.57 m 567.02 306.59 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 314.31 Tm (The quality rating for this )Tj 1 0 0 1 191.92 314.31 Tm (care home)Tj 1 0 0 1 255.59 314.31 Tm ( is:)Tj 0 Tr 1 0 0 1 400.14 314.31 Tm (two star good service)Tj /C2_1 10 Tf 1 0 0 1 28.35 295.41 Tm <0003>Tj /T1_0 12 Tf 1 0 0 1 28.35 276.36 Tm (A quality rating is our assessment of how well a care home, agency or sc\ heme is )Tj 1 0 0 1 28.35 259.36 Tm (meeting the needs of the people who use it.)Tj 1 0 0 1 295.2 259.36 Tm (\240 )Tj 1 0 0 1 303.65 259.36 Tm (We give a quality rating following a full )Tj 1 0 0 1 28.35 242.36 Tm (assessment of the service.)Tj 1 0 0 1 189.22 242.36 Tm (\240 )Tj 1 0 0 1 197.67 242.36 Tm (We call this a \221key\222 inspection.)Tj 1 0 0 1 28.35 225.36 Tm (\240)Tj ET 0.996 0.945 0.761 RG 20.58 w 31.2 207.88 m 315.25 207.88 l S 317.5 207.88 m 565.9 207.88 l S 1 1 1 RG 317.5 185.05 m 346.55 185.05 l S 348.8 185.05 m 377.9 185.05 l S 380.15 185.05 m 409.2 185.05 l S 411.45 185.05 m 440.55 185.05 l S 442.8 185.05 m 471.9 185.05 l S 474.15 185.05 m 503.2 185.05 l S 505.45 185.05 m 534.55 185.05 l S 536.8 185.05 m 565.9 185.05 l S 0.992 0.898 0.545 RG 2.25 w 28.99 196.46 m 568.1 196.46 l S 28.99 219.29 m 568.1 219.29 l S 28.99 196.46 m 568.1 196.46 l S 28.99 173.63 m 568.1 173.63 l S 30.07 220.37 m 30.07 172.55 l S 316.37 220.37 m 316.37 172.55 l S 347.67 197.54 m 347.67 172.55 l S 379.02 197.54 m 379.02 172.55 l S 410.32 197.54 m 410.32 172.55 l S 441.67 197.54 m 441.67 172.55 l S 473.02 197.54 m 473.02 172.55 l S 504.32 197.54 m 504.32 172.55 l S 535.67 197.54 m 535.67 172.55 l S 567.02 220.37 m 567.02 172.55 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 203.11 Tm (Lead inspector:)Tj 1 0 0 1 320.35 203.11 Tm (Date:)Tj 0 Tr 1 0 0 1 34.05 180.28 Tm (Wendy Grainger)Tj 1 0 0 1 329.63 180.28 Tm (1)Tj 1 0 0 1 360.95 180.28 Tm (2)Tj 1 0 0 1 392.28 180.28 Tm (0)Tj 1 0 0 1 423.61 180.28 Tm (2)Tj 1 0 0 1 454.95 180.28 Tm (2)Tj 1 0 0 1 486.28 180.28 Tm (0)Tj 1 0 0 1 517.6 180.28 Tm (0)Tj 1 0 0 1 548.96 180.28 Tm (9)Tj /C2_1 10 Tf 1 0 0 1 28.35 161.38 Tm <0003>Tj 1 0 0 1 28.35 144.38 Tm <0003>Tj /C2_0 10 Tf 1 0 0 1 297.64 127.38 Tm <0003>Tj 1 0 0 1 297.64 115.31 Tm <0003>Tj 1 0 0 1 297.64 103.24 Tm <0003>Tj ET endstream endobj 146 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 485.42 30.79 Tm (Page)Tj /T1_0 12 Tf 2 Tr 1 0 0 1 515.95 30.79 Tm (2)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 523.58 30.79 Tm ( of )Tj /T1_0 12 Tf 2 Tr 1 0 0 1 541.88 30.79 Tm (28)Tj /C2_0 10 Tf 0 Tr 1 0 0 1 297.64 803.65 Tm <0003>Tj /T1_0 12 Tf 1 0 0 1 28.35 787.03 Tm (This is a report of an inspection where we looked at how well this )Tj 1 0 0 1 428.32 787.03 Tm (care home is meeting )Tj 1 0 0 1 28.35 769.53 Tm (the needs of people who use it.)Tj 1 0 0 1 226.66 769.53 Tm (There is a summary of what we think this service does )Tj 1 0 0 1 28.35 752.03 Tm (well, what they have improved on and, where it applies, what they need t\ o do better.)Tj 1 0 0 1 28.35 734.54 Tm (We use the national minimum standards to describe the outcomes that peop\ le should )Tj 1 0 0 1 28.35 717.04 Tm (experience.)Tj 1 0 0 1 106.61 717.04 Tm (National minimum standards are written by the Department of Health for )Tj 1 0 0 1 28.35 699.54 Tm (each type of care service.)Tj 1 0 0 1 28.35 679.55 Tm (After the summary there is more detail about our findings. The following\ table explains )Tj 1 0 0 1 28.35 662.05 Tm (what you will see under each outcome area.)Tj ET 22.69 653.87 m 572.15 653.87 l S 22.69 320.23 m 572.15 320.23 l S 22.7 653.87 m 22.7 320.23 l S 572.15 653.87 m 572.15 320.23 l S BT /T1_0 10 Tf 2 Tr 1 0 0 1 31.2 640.57 Tm (Outcome area \(for example )Tj 1 0 0 1 173.59 640.57 Tm (Choice of home\))Tj 1 0 0 1 31.2 610.27 Tm (These are the outcomes that people )Tj 1 0 0 1 216.34 610.27 Tm (staying in care homes should experience.)Tj 1 0 0 1 435.79 610.27 Tm (They reflect the things )Tj 1 0 0 1 31.2 598.12 Tm (that people have said are important to them:)Tj ET 1 0.945 0.761 RG 82.23 w 30.6 533.38 m 562.45 533.38 l S 1 1 1 RG 39.99 w 29.47 513.38 m 563.57 513.38 l S 0.992 0.898 0.545 RG 2.25 w 27.27 534.5 m 565.77 534.5 l S 27.27 576.74 m 565.77 576.74 l S 27.27 534.5 m 565.77 534.5 l S 27.27 492.26 m 565.77 492.26 l S 28.35 577.82 m 28.35 491.18 l S 564.7 577.82 m 564.7 491.18 l S BT /T1_0 12 Tf 0 Tr 1 0 0 1 34.87 561.06 Tm (This box tells you the outcomes that we will always inspect against when\ we do a key )Tj 1 0 0 1 34.87 543.56 Tm (inspection)Tj /T1_0 10 Tf 1 0 0 1 95.78 543.56 Tm (.)Tj /T1_0 12 Tf 1 0 0 1 34.87 518.82 Tm (This box tells you any additional outcomes that we may inspect against w\ hen we do a )Tj 1 0 0 1 34.87 501.32 Tm (key inspection.)Tj 0 0 0 RG 0.5 w /T1_0 10 Tf 2 Tr 1 0 0 1 31.2 461.81 Tm (This is what people )Tj 1 0 0 1 131.32 461.81 Tm (staying in this care home experience:)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 28.35 424.65 Tm (Judgement:)Tj ET 1 0.945 0.761 RG 39.99 w 30.6 393.35 m 562.45 393.35 l S 1 1 1 RG 29.47 394.47 m 563.57 394.47 l S 0.992 0.898 0.545 RG 2.25 w 27.27 415.59 m 565.77 415.59 l S 27.27 373.35 m 565.77 373.35 l S 28.35 416.67 m 28.35 372.27 l S 564.7 416.67 m 564.7 372.27 l S BT /T1_0 12 Tf 1 0 0 1 34.87 399.91 Tm (This box tells you our opinion of what we have looked at in this outcome\ area.)Tj 1 0 0 1 517.79 399.91 Tm (We )Tj 1 0 0 1 34.87 382.41 Tm (will say whether it is excellent, good, adequate or poor.)Tj 1 0 0 1 28.35 356.54 Tm (Evidence:)Tj ET 1 0.945 0.761 RG 22.5 w 30.6 333.98 m 562.45 333.98 l S 1 1 1 RG 29.47 335.11 m 563.57 335.11 l S 0.992 0.898 0.545 RG 2.25 w 27.27 347.48 m 565.77 347.48 l S 27.27 322.73 m 565.77 322.73 l S 28.35 348.55 m 28.35 321.65 l S 564.7 348.55 m 564.7 321.65 l S BT /T1_0 12 Tf 1 0 0 1 34.87 331.79 Tm (This box describes the information we used to come to our judgement.)Tj 1 0 0 1 28.35 285.18 Tm (Copies of the)Tj 1 0 0 1 111.71 285.18 Tm (National Minimum Standards )Tj 1 0 0 1 290.49 285.18 Tm (\226 )Tj 1 0 0 1 302.34 285.18 Tm (Care Homes for Adults \(18-65 years\))Tj 1 0 0 1 526.6 285.18 Tm ( can )Tj 1 0 0 1 28.35 267.68 Tm (be found at www.dh.gov.uk or bought from The Stationery Office \(TSO\) P\ O Box 29, St )Tj 1 0 0 1 28.35 250.18 Tm (Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online orde\ ring from the )Tj 1 0 0 1 28.35 232.69 Tm (Stationery Office is also available: )Tj 0 0 1 rg 1 0 0 1 238.73 232.69 Tm (www.tso.co.uk/bookshop)Tj 0 0 0 rg 1 0 0 1 28.35 192.7 Tm (The Commission for Social Care Inspection aims to:)Tj /T1_1 12 Tf 1 0 0 1 46.35 172.7 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 64.35 172.7 Tm (Put the people who use social care first)Tj /T1_1 12 Tf 1 0 0 1 46.35 155.06 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 64.35 155.06 Tm (Improve services and stamp out bad practice)Tj /T1_1 12 Tf 1 0 0 1 46.35 137.42 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 64.35 137.42 Tm (Be an expert voice on social care)Tj /T1_1 12 Tf 1 0 0 1 46.35 119.78 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 64.35 119.78 Tm (Practise what we preach in our own organisation)Tj 1 0 0 1 28.35 79.64 Tm (Our duty to regulate social care services is set out in the Care Standar\ ds Act 2000.)Tj ET endstream endobj 147 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (3)Tj 0 Tr 1 0 0 1 515.2 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.49 31.8 Tm (28)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35 795.65 Tm <0035004800440047004800550003002C0051004900520055005000440057004C00520051>Tj ET 0.996 0.945 0.761 RG 20.58 w 28.35 774.22 m 224.05 774.22 l S 1 1 1 RG 226.3 774.22 m 567 774.22 l S 0.996 0.945 0.761 RG 28.35 751.39 m 224.05 751.39 l S 1 1 1 RG 226.3 751.39 m 567 751.39 l S 0.996 0.945 0.761 RG 28.35 728.56 m 224.05 728.56 l S 1 1 1 RG 226.3 728.56 m 567 728.56 l S 0.996 0.945 0.761 RG 28.35 705.73 m 224.05 705.73 l S 1 1 1 RG 226.3 705.73 m 567 705.73 l S 0.996 0.945 0.761 RG 151.8 w 28.35 617.29 m 224.05 617.29 l S 1 1 1 RG 226.3 617.29 m 567 617.29 l S 0.996 0.945 0.761 RG 20.58 w 28.35 528.85 m 224.05 528.85 l S 1 1 1 RG 226.3 528.85 m 567 528.85 l S 0.992 0.898 0.545 RG 2.25 w 26.14 762.8 m 569.2 762.8 l S 26.14 739.97 m 569.2 739.97 l S 26.14 717.14 m 569.2 717.14 l S 26.14 694.31 m 569.2 694.31 l S 26.14 540.26 m 569.2 540.26 l S 26.14 785.63 m 569.2 785.63 l S 26.14 762.8 m 569.2 762.8 l S 26.14 739.97 m 569.2 739.97 l S 26.14 717.14 m 569.2 717.14 l S 26.14 694.31 m 569.2 694.31 l S 26.14 540.26 m 569.2 540.26 l S 26.14 517.43 m 569.2 517.43 l S 27.22 786.71 m 27.22 516.35 l S 225.17 786.71 m 225.17 516.35 l S 568.12 786.71 m 568.12 516.35 l S BT /T1_0 12 Tf 1 0 0 1 31.2 769.45 Tm (Document Purpose)Tj 1 0 0 1 229.15 769.45 Tm (Inspection report)Tj 1 0 0 1 31.2 746.62 Tm (Author)Tj 1 0 0 1 229.15 746.62 Tm (CSCI)Tj 1 0 0 1 31.2 723.79 Tm (Audience)Tj 1 0 0 1 229.15 723.79 Tm (General public)Tj 1 0 0 1 31.2 700.96 Tm (Further copies from)Tj 1 0 0 1 229.15 700.96 Tm (0870 240 7535 \(telephone order line\))Tj 1 0 0 1 31.2 678.13 Tm (Copyright)Tj 1 0 0 1 229.15 678.13 Tm (Copyright \251 \()Tj 1 0 0 1 313.49 678.13 Tm (2009)Tj 1 0 0 1 344.02 678.13 Tm (\) Commission for Social Care )Tj 1 0 0 1 229.15 663.55 Tm (Inspection \(CSCI\). This publication may be reproduced )Tj 1 0 0 1 229.15 648.97 Tm (in whole or in part, free of charge, in any format or )Tj 1 0 0 1 229.15 634.39 Tm (medium provided that it is not used for commercial )Tj 1 0 0 1 229.15 619.81 Tm (gain. This consent is subject to the material being )Tj 1 0 0 1 229.15 605.23 Tm (reproduced accurately and on proviso that it is not )Tj 1 0 0 1 229.15 590.65 Tm (used in a derogatory manner or misleading context. )Tj 1 0 0 1 229.15 576.07 Tm (The material should be acknowledged as CSCI )Tj 1 0 0 1 229.15 561.49 Tm (copyright, with the title and date of publication of the )Tj 1 0 0 1 229.15 546.91 Tm (document specified.)Tj 1 0 0 1 31.2 524.08 Tm (Internet address)Tj 1 0 0 1 229.15 524.08 Tm (www.cqc.org.uk)Tj ET endstream endobj 148 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (4)Tj 0 Tr 1 0 0 1 515.2 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.49 31.8 Tm (28)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35 795.65 Tm 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567.85 669.65 l S 28.99 646.82 m 567.85 646.82 l S 28.99 623.99 m 567.85 623.99 l S 28.99 601.16 m 567.85 601.16 l S 28.99 578.33 m 567.85 578.33 l S 30.07 786.71 m 30.07 577.26 l S 269.07 786.71 m 269.07 577.26 l S 566.77 786.71 m 566.77 577.26 l S BT /T1_0 12 Tf 1 0 0 1 34.05 769.45 Tm (Name of care home:)Tj 1 0 0 1 273.05 769.45 Tm (17 Norton Avenue)Tj 1 0 0 1 34.05 746.62 Tm (Address:)Tj 1 0 0 1 273.05 746.62 Tm (17 Norton Avenue )Tj 1 0 0 1 273.05 729.04 Tm (Burslem)Tj 1 0 0 1 273.05 711.46 Tm (Stoke on Trent)Tj 1 0 0 1 273.05 693.88 Tm (Staffordshire)Tj 1 0 0 1 273.05 676.3 Tm (ST6 7ER)Tj 1 0 0 1 34.05 653.47 Tm (Telephone number:)Tj 1 0 0 1 273.05 653.47 Tm (01782819870)Tj 1 0 0 1 34.05 630.64 Tm (Fax number:)Tj 1 0 0 1 34.05 607.81 Tm (Email address:)Tj 1 0 0 1 34.05 584.98 Tm (Provider web address:)Tj /T1_0 10 Tf 1 0 0 1 28.35 566.03 Tm (\240)Tj 1 0 0 1 28.35 549.03 Tm (\240)Tj ET 0.996 0.945 0.761 RG 35.16 w 31.2 522.25 m 353.25 522.25 l S 1 1 1 RG 355.5 522.25 m 565.9 522.25 l S 0.992 0.898 0.545 RG 2.25 w 28.99 540.96 m 568.1 540.96 l S 28.99 503.55 m 568.1 503.55 l S 30.07 542.03 m 30.07 502.47 l S 354.37 542.03 m 354.37 502.47 l S 567.02 542.03 m 567.02 502.47 l S BT /T1_0 12 Tf 1 0 0 1 34.05 524.77 Tm (Name of registered provider\(s\):)Tj 1 0 0 1 355.5 524.77 Tm (Choices Housing Association )Tj 1 0 0 1 355.5 510.19 Tm (Limited)Tj /T1_0 10 Tf 1 0 0 1 28.35 491.25 Tm (\240)Tj ET 0.996 0.945 0.761 RG 20.58 w 31.2 471.76 m 353.25 471.76 l S 1 1 1 RG 355.5 471.76 m 565.9 471.76 l S 0.996 0.945 0.761 RG 31.2 448.93 m 353.25 448.93 l S 1 1 1 RG 355.5 448.93 m 565.9 448.93 l S 0.992 0.898 0.545 RG 2.25 w 28.99 460.34 m 568.1 460.34 l S 28.99 483.17 m 568.1 483.17 l S 28.99 460.34 m 568.1 460.34 l S 28.99 437.51 m 568.1 437.51 l S 30.07 484.25 m 30.07 436.43 l S 354.37 484.25 m 354.37 436.43 l S 567.02 484.25 m 567.02 436.43 l S BT /T1_0 12 Tf 1 0 0 1 34.05 466.99 Tm (Type of registration:)Tj 1 0 0 1 358.35 466.99 Tm (care home)Tj 1 0 0 1 34.05 444.16 Tm (Number of places registered:)Tj 1 0 0 1 358.35 444.16 Tm (6)Tj /T1_0 10 Tf 1 0 0 1 28.35 425.21 Tm (\240)Tj 1 0 0 1 28.35 408.21 Tm (\240)Tj ET 0.996 0.945 0.761 RG 20.58 w 31.2 388.72 m 565.6 388.72 l S 41.16 w 31.2 355.6 m 297.2 355.6 l S 20.58 w 299.45 365.89 m 565.6 365.89 l S 299.45 345.31 m 432.52 345.31 l S 432.52 345.31 m 565.6 345.31 l S 0.992 0.898 0.545 RG 2.25 w 28.99 377.31 m 567.8 377.31 l S 28.99 400.14 m 567.8 400.14 l S 28.99 377.31 m 567.8 377.31 l S 28.99 333.9 m 567.8 333.9 l S 30.07 401.21 m 30.07 332.82 l S 298.32 378.38 m 298.32 332.82 l S 566.72 401.21 m 566.72 332.82 l S BT /T1_0 12 Tf 1 0 0 1 34.05 383.95 Tm (Conditions of registration:)Tj 1 0 0 1 34.05 361.12 Tm (Category\(ies\) :)Tj 1 0 0 1 302.3 361.12 Tm (Number of places \(if applicable\):)Tj 1 0 0 1 302.3 340.54 Tm (Under 65)Tj 1 0 0 1 435.37 340.54 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 319.11 m 297.3 319.11 l S 299.55 319.11 m 431.45 319.11 l S 433.7 319.11 m 565.6 319.11 l S 31.2 296.28 m 297.3 296.28 l S 299.55 296.28 m 431.45 296.28 l S 433.7 296.28 m 565.6 296.28 l S 0.996 0.945 0.761 RG 31.2 273.45 m 565.6 273.45 l S 0.992 0.898 0.545 RG 2.25 w 28.99 307.69 m 567.8 307.69 l S 28.99 284.86 m 567.8 284.86 l S 28.99 262.03 m 567.8 262.03 l S 28.99 239.2 m 568.1 239.2 l S 28.99 330.52 m 567.8 330.52 l S 28.99 307.69 m 567.8 307.69 l S 28.99 284.86 m 567.8 284.86 l S 28.99 262.03 m 568.1 262.03 l S 28.99 239.2 m 568.1 239.2 l S 28.99 172.63 m 568.1 172.63 l S 30.07 331.6 m 30.07 171.55 l S 298.42 331.6 m 298.42 283.79 l S 432.57 331.6 m 432.57 283.79 l S 566.72 331.6 m 566.72 171.55 l S BT /T1_0 12 Tf 1 0 0 1 34.05 314.34 Tm (learning disability)Tj 1 0 0 1 302.4 314.34 Tm (6)Tj 1 0 0 1 436.55 314.34 Tm (0)Tj 1 0 0 1 34.05 291.51 Tm (physical disability)Tj 1 0 0 1 302.4 291.51 Tm (6)Tj 1 0 0 1 436.55 291.51 Tm (0)Tj 1 0 0 1 34.05 268.68 Tm (Additional conditions: )Tj 1 0 0 1 34.05 245.85 Tm (The maximum number of service users who can be accommodated is: 6)Tj 1 0 0 1 34.05 223.02 Tm (The registered person may provide the following category of service only\ : Care Home )Tj 1 0 0 1 34.05 208.44 Tm (Only \(Code PC\); To service users of the following gender: Either; Whos\ e primary care )Tj 1 0 0 1 34.05 193.86 Tm (needs on admission to the home are within the following categories: Lear\ ning disability )Tj 1 0 0 1 34.05 179.28 Tm (\(LD\) 6 Physical disability \(PD\) 6)Tj ET 0.996 0.945 0.761 RG 20.58 w 31.2 157.84 m 315.25 157.84 l S 1 1 1 RG 317.5 157.84 m 346.55 157.84 l S 348.8 157.84 m 377.9 157.84 l S 380.15 157.84 m 409.2 157.84 l S 411.45 157.84 m 440.55 157.84 l S 442.8 157.84 m 471.9 157.84 l S 474.15 157.84 m 503.2 157.84 l S 505.45 157.84 m 534.55 157.84 l S 536.8 157.84 m 565.9 157.84 l S 0.992 0.898 0.545 RG 2.25 w 28.99 169.26 m 568.1 169.26 l S 28.99 146.43 m 568.1 146.43 l S 30.07 170.33 m 30.07 145.35 l S 316.37 170.33 m 316.37 145.35 l S 347.67 170.33 m 347.67 145.35 l S 379.02 170.33 m 379.02 145.35 l S 410.32 170.33 m 410.32 145.35 l S 441.67 170.33 m 441.67 145.35 l S 473.02 170.33 m 473.02 145.35 l S 504.32 170.33 m 504.32 145.35 l S 535.67 170.33 m 535.67 145.35 l S 567.02 170.33 m 567.02 145.35 l S BT /T1_0 12 Tf 1 0 0 1 34.05 153.07 Tm (Date of last inspection)Tj ET 0.996 0.945 0.761 RG 17 w 31.2 134.55 m 565.9 134.55 l S 0.992 0.898 0.545 RG 2.25 w 28.99 124.93 m 568.1 124.93 l S 30.07 126 m 30.07 55.07 l S 567.02 126 m 567.02 55.07 l S 28.99 144.18 m 568.1 144.18 l S 28.99 124.93 m 568.1 124.93 l S 28.99 56.15 m 568.1 56.15 l S 30.07 145.25 m 30.07 123.85 l S 567.02 145.25 m 567.02 123.85 l S BT /T1_0 12 Tf 1 0 0 1 35.5 130.99 Tm (Brief description of the )Tj 1 0 0 1 177.31 130.99 Tm (care home)Tj 1 0 0 1 35.5 111.74 Tm (Norton Avenue is a purpose built, single storey home situated in its own\ grounds in )Tj 1 0 0 1 35.5 94.74 Tm (Norton, a residential area of Stoke-on-Trent. It is one of a group of ho\ mes managed by )Tj 1 0 0 1 35.5 77.74 Tm (the Choices Housing Association, which is a well-established provider of\ care for people )Tj ET endstream endobj 149 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.2 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.49 31.8 Tm (28)Tj ET 0.996 0.945 0.761 RG 17 w 31.2 804.03 m 565.9 804.03 l S 0.992 0.898 0.545 RG 2.25 w 28.99 794.4 m 568.1 794.4 l S 30.07 795.48 m 30.07 621.08 l S 567.02 795.48 m 567.02 621.08 l S 28.99 813.65 m 568.1 813.65 l S 28.99 794.4 m 568.1 794.4 l S 28.99 622.15 m 568.1 622.15 l S 30.07 814.73 m 30.07 793.33 l S 567.02 814.73 m 567.02 793.33 l S BT /T1_0 12 Tf 0 Tr 1 0 0 1 35.5 800.47 Tm (Brief description of the )Tj 1 0 0 1 177.31 800.47 Tm (care home)Tj 1 0 0 1 33.25 783.47 Tm (with learning disabilities in North Staffordshire.)Tj 1 0 0 1 33.25 766.47 Tm (\240)Tj 1 0 0 1 33.25 749.47 Tm (Norton Avenue is registered to provide care for six adults with a learni\ ng disability. It )Tj 1 0 0 1 33.25 732.47 Tm (also has a variation to accommodate six persons with a physical disabili\ ty.The home is )Tj 1 0 0 1 33.25 715.47 Tm (conveniently situated to access local transport routes and a range of am\ enities. A )Tj 1 0 0 1 33.25 698.47 Tm (disadvantage with its location is its position on a very steep road, as \ several of the )Tj 1 0 0 1 33.25 681.47 Tm (people now require the use of a wheelchair to go out. The home has acces\ s to its own )Tj 1 0 0 1 33.25 664.47 Tm (transport provided through the company.)Tj 1 0 0 1 33.25 647.47 Tm (The current fees for the service is \243221- 65 per week. The reader may\ wish to obtain )Tj 1 0 0 1 33.25 630.47 Tm (up to date information for the fees from the service.)Tj ET endstream endobj 150 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 40.96 m 566.93 40.96 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 37.19 Tm (Care Homes for Adults \(18-65 years\))Tj 0 Tr 1 0 0 1 489.47 37.19 Tm (Page )Tj 2 Tr 1 0 0 1 520 37.19 Tm (6)Tj 0 Tr 1 0 0 1 526.99 37.19 Tm ( of )Tj 2 Tr 1 0 0 1 545.29 37.19 Tm (28)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35 778.65 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35 757.7 Tm (This is an overview of what we found during the inspection.)Tj ET 0.996 0.945 0.761 RG 20.58 w 31.2 737.22 m 381.05 737.22 l S 1 1 1 RG 383.3 737.22 m 566.2 737.22 l S 0.992 0.898 0.545 RG 2.25 w 28.99 748.64 m 568.4 748.64 l S 28.99 725.81 m 568.4 725.81 l S 30.07 749.71 m 30.07 724.73 l S 382.17 749.71 m 382.17 724.73 l S 567.32 749.71 m 567.32 724.73 l S BT /T1_0 12 Tf 1 0 0 1 34.05 732.45 Tm (The quality rating for this )Tj 1 0 0 1 191.92 732.45 Tm (care home)Tj 1 0 0 1 255.59 732.45 Tm ( is:)Tj 1 0 0 1 411.34 732.45 Tm (two star good service)Tj /C2_0 12 Tf 1 0 0 1 28.35 700.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.29 624.27 Tm (Choice of home)Tj 1 0 0 1 145.27 589.82 Tm (Individual needs and choices)Tj 1 0 0 1 248.74 555.36 Tm (Lifestyle)Tj 1 0 0 1 127.51 520.91 Tm (Personal and healthcare support)Tj 1 0 0 1 106.2 486.46 Tm (Concerns, complaints and protection)Tj 1 0 0 1 226.36 452.02 Tm (Environment)Tj 1 0 0 1 251.17 417.57 Tm (Staffing)Tj 1 0 0 1 92.9 383.11 Tm (Conduct and management of the home)Tj ET q 0.7522736 0 0 0.7516174 305.0500031 317.3200073 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 266.08 m 567.85 266.08 l S 201.16 w 32.32 152.96 m 566.72 152.96 l S 0.992 0.898 0.545 RG 2.25 w 31.2 254.66 m 567.85 254.66 l S 30.12 254.66 m 568.92 254.66 l S 30.12 51.25 m 568.92 51.25 l S 31.2 255.74 m 31.2 50.17 l S 567.85 255.74 m 567.85 50.17 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 261.3 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 238.48 Tm (The overall quality rating for this service is 2 star. This means that t\ he people house )Tj 1 0 0 1 35.17 223.9 Tm (the service experience good quality outcomes.)Tj 1 0 0 1 35.17 209.32 Tm (\240)Tj 1 0 0 1 35.17 194.74 Tm (This unannounced key inspection was carried out by one inspector between\ the hours )Tj 1 0 0 1 35.17 180.15 Tm (of 08:00 and 15:30pm who used the National Minimum Standards for people \ under 65 )Tj 1 0 0 1 35.17 165.57 Tm (years and outcomes for people who use the service as a basis for the ins\ pection.)Tj 1 0 0 1 35.17 150.99 Tm (\240)Tj 1 0 0 1 35.17 136.41 Tm (Prior to the inspection we sent an Annual Quality Assurance Assessment \(\ AQAA\) for the )Tj 1 0 0 1 35.17 121.83 Tm (manager to complete, this was returned to us prior to our visit and with\ in the )Tj 1 0 0 1 35.17 107.25 Tm (requested timescale. The document was comprehensive and provided us with\ )Tj 1 0 0 1 35.17 92.68 Tm (information about the service. The completion of the AQAA is a legal req\ uirement and )Tj 1 0 0 1 35.17 78.1 Tm (it enables the service to undertake a self-assessment, which focuses on \ how well )Tj 1 0 0 1 35.17 63.51 Tm (outcomes are being met for people who use the service. It also gives us \ some )Tj ET endstream endobj 151 0 obj<>stream 1 1 1 RG 1 i 134.22 w 10 M 0 j 0 J []0 d 32.32 745.42 m 566.72 745.42 l S 0.992 0.898 0.545 RG 2.25 w 30.12 813.65 m 568.92 813.65 l S 30.12 677.18 m 568.92 677.18 l S 31.2 814.73 m 31.2 676.11 l S 567.85 814.73 m 567.85 676.11 l S 0 0 0 rg BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 0 Tr 1 0 0 1 32.92 802.72 Tm (numerical information about the service.)Tj 1 0 0 1 32.92 788.14 Tm (\240)Tj 1 0 0 1 32.92 773.56 Tm (We were provided with documents on request, which included: staff traini\ ng, menus, )Tj 1 0 0 1 32.92 758.98 Tm (and care plans. We spent time with the people who use the service and ob\ served the )Tj 1 0 0 1 32.92 744.4 Tm (lunch and staff interaction with the people.)Tj 1 0 0 1 32.92 729.82 Tm (We spent time, spoke and observed the people who were present at the ser\ vice during )Tj 1 0 0 1 32.92 715.24 Tm (the day.)Tj 1 0 0 1 32.92 700.66 Tm (We had the opportunity to speak to staff not on duty who came to the ser\ vice to )Tj 1 0 0 1 32.92 686.08 Tm (support people in their life style)Tj ET endstream endobj 152 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (8)Tj 0 Tr 1 0 0 1 515.2 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.49 31.8 Tm (28)Tj ET 1 1 1 RG 20.58 w 31.2 786.36 m 567.85 786.36 l S 457.98 w 32.32 544.83 m 566.72 544.83 l S 20.58 w 32.7 303.3 m 569.35 303.3 l S 180.96 w 33.82 200.28 m 568.22 200.28 l S 20.58 w 33.45 97.26 m 570.1 97.26 l S 20.7 w 34.57 74.38 m 568.97 74.38 l S 0.992 0.898 0.545 RG 2.25 w 31.2 774.95 m 567.85 774.95 l S 30.12 774.95 m 568.92 774.95 l S 30.12 314.72 m 568.92 314.72 l S 31.2 776.03 m 31.2 313.64 l S 31.2 314.72 m 569.35 314.72 l S 32.7 291.89 m 569.35 291.89 l S 31.62 291.89 m 570.42 291.89 l S 31.62 108.68 m 570.42 108.68 l S 33.45 85.85 m 570.1 85.85 l S 33.45 108.68 m 570.1 108.68 l S 32.37 85.85 m 571.17 85.85 l S 32.37 62.9 m 571.17 62.9 l S 32.7 292.97 m 32.7 107.6 l S 33.45 86.93 m 33.45 61.82 l S 567.85 776.03 m 567.85 313.64 l S 569.35 292.97 m 569.35 107.6 l S 570.1 86.93 m 570.1 61.82 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 1 0 0 1 31.2 781.59 Tm (What the )Tj 1 0 0 1 90.52 781.59 Tm (care home)Tj 1 0 0 1 154.2 781.59 Tm ( does well:)Tj /T1_0 10 Tf 0 Tr 1 0 0 1 567.85 784.25 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 35.17 758.76 Tm (17, Norton Avenue stands in its own grounds of a busy main road. The ser\ vice is )Tj 1 0 0 1 35.17 744.18 Tm (secluded from the road by a high tree screen. It provides a warm and com\ fortable )Tj 1 0 0 1 35.17 729.6 Tm (environment in a setting suited for its purpose to provide space both co\ mmunal and )Tj 1 0 0 1 35.17 715.02 Tm (singular for people.)Tj 1 0 0 1 35.17 700.44 Tm (\240)Tj 1 0 0 1 35.17 685.86 Tm (People who choose to use the service have a full assessment of their nee\ ds, this )Tj 1 0 0 1 35.17 671.28 Tm (assessment would involve other professional agencies where applicable. T\ he )Tj 1 0 0 1 35.17 656.7 Tm (assessment would be followed by an invitation to come to the service for\ the day and )Tj 1 0 0 1 35.17 642.12 Tm (or to remain overnight or weekend. This enables the people to further as\ sess the )Tj 1 0 0 1 35.17 627.54 Tm (individual ensuring that their needs can be met. we were told by one per\ son she had )Tj 1 0 0 1 35.17 612.96 Tm (been to experience an over night and weekend stay prior to moving in. Sh\ e told us ' I )Tj 1 0 0 1 35.17 598.38 Tm (can do most things its a good place to live in', 'I like my key worker'.\ )Tj 1 0 0 1 35.17 583.8 Tm (\240)Tj 1 0 0 1 35.17 569.22 Tm (Arrangements were in place for the continued health monitoring and consu\ ltations from )Tj 1 0 0 1 35.17 554.64 Tm (other professional agencies.)Tj 1 0 0 1 35.17 540.06 Tm (\240)Tj 1 0 0 1 35.17 525.48 Tm (People who choose to use the service were provided with a clean, well fu\ rnished, and )Tj 1 0 0 1 35.17 510.9 Tm (comfortable homely single storey home. We observed the staff on duty and\ the staff )Tj 1 0 0 1 35.17 496.32 Tm (that came to the service to act as escort to enable three individuals li\ fe style to )Tj 1 0 0 1 35.17 481.74 Tm (continue. Interaction was warm positive and the people responded to the \ attention and )Tj 1 0 0 1 35.17 467.16 Tm (help offered.)Tj 1 0 0 1 35.17 452.58 Tm (\240)Tj 1 0 0 1 35.17 438 Tm (Contacts throughout the day by the manager with the people were warm and\ she )Tj 1 0 0 1 35.17 423.42 Tm (demonstrated her knowledge of the people who use the service.)Tj 1 0 0 1 35.17 408.84 Tm (\240)Tj 1 0 0 1 35.17 394.26 Tm (Documents provided for the personal care, risk assessments and social li\ fe style taken )Tj 1 0 0 1 35.17 379.68 Tm (by individuals were comprehensive and included communication and health \ needs.)Tj 1 0 0 1 35.17 365.1 Tm (\240)Tj 1 0 0 1 35.17 350.52 Tm (We were told in the completed staff 'Have your say' surveys that 'the se\ rvice provides )Tj 1 0 0 1 35.17 335.94 Tm (a good quality care ensuring the care is tailor made for individuals', '\ Care is person )Tj 1 0 0 1 35.17 321.36 Tm (centered', 'I am proud to work at the home'.)Tj /T1_0 10 Tf 1 0 0 1 568.97 543.28 Tm (\240)Tj 1 0 0 1 31.2 301.19 Tm (\240)Tj /T1_0 12 Tf 2 Tr 1 0 0 1 32.7 298.53 Tm (What has improved since the last inspection?)Tj /T1_0 10 Tf 0 Tr 1 0 0 1 569.35 301.75 Tm (\240)Tj 1 0 0 1 31.2 198.73 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 36.67 275.7 Tm (There has been an ongoing decorating and refurbishment plan. The AQAA to\ ld us that )Tj 1 0 0 1 36.67 261.12 Tm (individuals bedrooms have been redecorated and refurnished to suit indiv\ iduals choice. )Tj 1 0 0 1 36.67 246.54 Tm (New carpets and curtains have also been provided in the bedrooms. The di\ ning room )Tj 1 0 0 1 36.67 231.96 Tm (has been decorated and new furniture purchased. A new flat screen televi\ sion has been )Tj 1 0 0 1 36.67 217.38 Tm (fitted in the large lounge.)Tj 1 0 0 1 36.67 202.8 Tm (\240)Tj 1 0 0 1 36.67 188.22 Tm (We received 'Have your say',surveys completed by the people told us that\ the 'home is )Tj 1 0 0 1 36.67 173.64 Tm (also fresh and clean')Tj 1 0 0 1 36.67 159.06 Tm (\240)Tj 1 0 0 1 36.67 144.48 Tm (Staff training has included challenging behaviour and the management of \ potential )Tj 1 0 0 1 36.67 129.9 Tm (aggression courses.)Tj 1 0 0 1 36.67 115.32 Tm (Since the last inspection the complaints procedure has been reviewed.)Tj /T1_0 10 Tf 1 0 0 1 570.47 198.73 Tm (\240)Tj 1 0 0 1 31.2 95.71 Tm (\240)Tj /T1_0 12 Tf 2 Tr 1 0 0 1 33.45 92.49 Tm (What they could do better:)Tj /T1_0 10 Tf 0 Tr 1 0 0 1 31.2 72.82 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 37.42 69.66 Tm (During the inspection it was noted that the service did not have the req\ uired fax )Tj ET endstream endobj 153 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (9)Tj 0 Tr 1 0 0 1 515.2 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.49 31.8 Tm (28)Tj ET 1 1 1 RG 17.58 w 34.57 803.74 m 568.97 803.74 l S 0.992 0.898 0.545 RG 2.25 w 32.37 813.65 m 571.17 813.65 l S 32.37 793.82 m 571.17 793.82 l S 33.45 814.73 m 33.45 792.75 l S 570.1 814.73 m 570.1 792.75 l S BT /T1_0 12 Tf 0 Tr 1 0 0 1 35.17 802.72 Tm (machine)Tj 1 0 0 1 28.35 779.26 Tm (\240)Tj 1 0 0 1 28.35 759.27 Tm (If you want to know what action the person responsible for this )Tj 1 0 0 1 416.37 759.27 Tm (care home)Tj 1 0 0 1 480.04 759.27 Tm ( is taking )Tj 1 0 0 1 28.35 741.77 Tm (following this report, you can contact them using the details set out on\ page 4.)Tj 1 0 0 1 28.35 721.78 Tm (\240)Tj 1 0 0 1 28.35 701.78 Tm (The report of this inspection is available from our website )Tj 1 0 0 1 380.85 701.78 Tm (www.cqc.org.uk.)Tj 1 0 0 1 490.78 701.78 Tm (You can get )Tj 1 0 0 1 28.35 684.28 Tm (printed copies from )Tj 1 0 0 1 149.87 684.28 Tm (enquiries@cqc.org.uk or by telephoning our order line \226)Tj 1 0 0 1 488.4 684.28 Tm (0870 240 )Tj 1 0 0 1 28.35 666.79 Tm (7535.)Tj ET endstream endobj 154 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (10)Tj 0 Tr 1 0 0 1 522.2 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 31.8 Tm (28)Tj /T1_0 14 Tf 1 0 0 1 28.35 777.09 Tm (Details of our findings)Tj ET 0.984 0.788 0.086 RG 26 w 32.32 740.77 m 562.53 740.77 l S 0.992 0.898 0.545 RG 2.25 w 28.99 756.02 m 565.85 756.02 l S 28.99 727.77 m 565.85 727.77 l S 30.07 757.1 m 30.07 726.7 l S 564.78 757.1 m 564.78 726.7 l S BT /C2_0 12 Tf 0 Tr 1 0 0 1 34.05 738.89 Tm <00260052005100570048005100570056>Tj ET 1 1 1 RG 16 w 28.35 694.52 m 566.93 694.52 l S BT /T1_0 12 Tf 1 0 0 1 28.35 690.46 Tm (Choice of home\240 \(standards 1 - 5\))Tj ET 28.35 672.52 m 566.93 672.52 l S BT /T1_0 12 Tf 1 0 0 1 28.35 668.46 Tm (Individual needs and choices\240 \(standards 6-10\))Tj ET 28.35 650.52 m 566.93 650.52 l S BT /T1_0 12 Tf 1 0 0 1 28.35 646.46 Tm (Lifestyle\240 \(standards 11 - 17\))Tj ET 28.35 628.52 m 566.93 628.52 l S BT /T1_0 12 Tf 1 0 0 1 28.35 624.46 Tm (Personal and healthcare support\240 \(standards 18 - 21\))Tj ET 28.35 606.52 m 566.93 606.52 l S BT /T1_0 12 Tf 1 0 0 1 28.35 602.46 Tm (Concerns, complaints and protection\240 \(standards 22 - 23\))Tj ET 28.35 584.52 m 566.93 584.52 l S BT /T1_0 12 Tf 1 0 0 1 28.35 580.46 Tm (Environment\240 \(standards 24 - 30\))Tj ET 28.35 562.52 m 566.93 562.52 l S BT /T1_0 12 Tf 1 0 0 1 28.35 558.46 Tm (Staffing\240 \(standards 31 - 36\))Tj ET 28.35 540.52 m 566.93 540.52 l S BT /T1_0 12 Tf 1 0 0 1 28.35 536.46 Tm (Conduct and management of the home\240 \(standards 37 - 43\))Tj 1 0 0 1 28.35 516.46 Tm (Outstanding statutory requirements)Tj 1 0 0 1 28.35 494.59 Tm (Requirements and recommendations from this inspection)Tj ET endstream endobj 155 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (11)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Choice of home )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 172.25 w 32.32 627.38 m 562.53 627.38 l S 1 1 1 RG 102 w 31.2 593.38 m 563.65 593.38 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 541.25 m 565.85 541.25 l S 30.07 716.83 m 30.07 540.17 l S 564.78 716.83 m 564.78 540.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (People are confident that the care home can support them. This is becaus\ e there is an )Tj 1 0 0 1 35.5 685.57 Tm (accurate assessment of their needs that they, or people close to them, h\ ave been )Tj 1 0 0 1 35.5 668.57 Tm (involved in. This tells the home all about them, what they hope for and \ want to )Tj 1 0 0 1 35.5 651.57 Tm (achieve, and the support they need.)Tj 1 0 0 1 35.5 632.32 Tm (People can decide whether the care home can meet their support and accom\ modation )Tj 1 0 0 1 35.5 615.32 Tm (needs. This is because they, and people close to them, can visit the hom\ e and get full, )Tj 1 0 0 1 35.5 598.32 Tm (clear, accurate and up to date information. If they decide to stay in th\ e home they )Tj 1 0 0 1 35.5 581.32 Tm (know about their rights and responsibilities because there is an easy to\ understand )Tj 1 0 0 1 35.5 564.32 Tm (contract or statement of terms and conditions between the person and the\ care home )Tj 1 0 0 1 35.5 547.32 Tm (that includes how much they will pay and what the home provides for the \ money.)Tj /C2_0 12 Tf 1 0 0 1 28.35 523 Tm <0003>Tj 1 0 0 1 28.35 501 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 501 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 478.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 420.74 m 562.54 420.74 l S 1 1 1 RG 22.5 w 32.35 465.17 m 564.79 465.17 l S 84.36 w 33.47 409.5 m 563.66 409.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 452.8 m 565.87 452.8 l S 32.35 453.88 m 32.35 365.12 l S 564.79 453.88 m 564.79 365.12 l S 32.35 452.8 m 564.79 452.8 l S 31.27 366.19 m 565.87 366.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 461.86 Tm (Judgement:)Tj 1 0 0 1 36.62 437.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 437.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 437.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 419.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 392.75 Tm (People who wish to live at the service receive all the information they \ require and are )Tj 1 0 0 1 36.62 375.25 Tm (assessed so that they can be assured the service can met their needs.)Tj 1 0 0 1 28.35 350.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 258.3 w 34.6 211.17 m 562.54 211.17 l S 1 1 1 RG 22.5 w 32.35 331.32 m 564.79 331.32 l S 236.93 w 33.47 199.36 m 563.66 199.36 l S 0.992 0.898 0.545 RG 2.25 w 31.27 318.95 m 565.87 318.95 l S 32.35 320.03 m 32.35 78.7 l S 564.79 320.03 m 564.79 78.7 l S 32.35 318.95 m 564.79 318.95 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 328.01 Tm (Evidence:)Tj 1 0 0 1 36.57 303.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 285.77 Tm (Statement of Purpose the assessment of peoples needs were consistent wit\ h this )Tj 1 0 0 1 36.57 268.27 Tm (document. Admissions were agreed following an assessment of individuals \ needs. The )Tj 1 0 0 1 36.57 250.78 Tm (document contained the current fees covering a weekly placement. The Sta\ tement of )Tj 1 0 0 1 36.57 233.28 Tm (Purpose and service users guide was made available to us. The document w\ as )Tj 1 0 0 1 36.57 215.79 Tm (simplistic, clear in its content and identified to the people the servic\ e they could )Tj 1 0 0 1 36.57 198.29 Tm (expect. We received completed 'Have your say' surveys from the people wh\ o use the )Tj 1 0 0 1 36.57 180.79 Tm (service, each one confirmed that they had been asked if they wished to l\ ive at the )Tj 1 0 0 1 36.57 163.3 Tm (home and each agreed they had enough information prior to moving in. One\ person )Tj 1 0 0 1 36.57 145.8 Tm (confirmed that she had been asked to stay over night and for a weekend b\ efore )Tj 1 0 0 1 36.57 128.31 Tm (making up her mind to live here. We were told by this person 'Its a good\ place to live )Tj 1 0 0 1 36.57 110.81 Tm (I can do most things')Tj 1 0 0 1 36.57 93.31 Tm (\240)Tj ET endstream endobj 156 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (12)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 0.996 0.945 0.761 RG 56.36 w 34.6 783.22 m 562.54 783.22 l S 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 34.99 w 33.47 771.41 m 563.66 771.41 l S 0.992 0.898 0.545 RG 2.25 w 31.27 790.03 m 565.87 790.03 l S 32.35 791.11 m 32.35 751.71 l S 564.79 791.11 m 564.79 751.71 l S 32.35 790.03 m 564.79 790.03 l S 31.27 752.79 m 565.87 752.79 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj 1 0 0 1 34.32 779.1 Tm (The service encourages contact with families and friends. Each of the pe\ ople has an )Tj 1 0 0 1 34.32 761.6 Tm (allocated key worker, one person confirmed to us who her key worker was.\ )Tj ET endstream endobj 157 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (13)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Individual needs and choices )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 189.25 w 32.32 618.88 m 562.53 618.88 l S 1 1 1 RG 85 w 31.2 567.88 m 563.65 567.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 611.5 m 565.85 611.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 611.5 m 565.85 611.5 l S 28.99 524.25 m 565.85 524.25 l S 30.07 716.83 m 30.07 523.17 l S 564.78 716.83 m 564.78 523.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (People\222s needs and goals are met. The home has a plan of care that th\ e person, or )Tj 1 0 0 1 35.5 685.57 Tm (someone close to them, has been involved in making. People are able to m\ ake )Tj 1 0 0 1 35.5 668.57 Tm (decisions about their life, including their finances, with support if th\ ey need it. This is )Tj 1 0 0 1 35.5 651.57 Tm (because the staff promote their rights and choices. People are supported\ to take risks )Tj 1 0 0 1 35.5 634.57 Tm (to enable them to stay independent. This is because the staff have appro\ priate )Tj 1 0 0 1 35.5 617.57 Tm (information on which to base decisions.)Tj 1 0 0 1 35.5 598.32 Tm (People are asked about, and are involved in, all aspects of life in the \ home. This is )Tj 1 0 0 1 35.5 581.32 Tm (because the manager and staff offer them opportunities to participate in\ the day to )Tj 1 0 0 1 35.5 564.32 Tm (day running of the home and enable them to influence key decisions. Peop\ le are )Tj 1 0 0 1 35.5 547.32 Tm (confident that the home handles information about them appropriately. Th\ is is )Tj 1 0 0 1 35.5 530.32 Tm (because the home has clear policies and procedures that staff follow.)Tj /C2_0 12 Tf 1 0 0 1 28.35 506 Tm <0003>Tj 1 0 0 1 28.35 484 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 484 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 461.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 403.74 m 562.54 403.74 l S 1 1 1 RG 22.5 w 32.35 448.17 m 564.79 448.17 l S 84.36 w 33.47 392.5 m 563.66 392.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 435.8 m 565.87 435.8 l S 32.35 436.88 m 32.35 348.12 l S 564.79 436.88 m 564.79 348.12 l S 32.35 435.8 m 564.79 435.8 l S 31.27 349.19 m 565.87 349.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 444.86 Tm (Judgement:)Tj 1 0 0 1 36.62 420.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 420.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 420.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 402.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 375.75 Tm (Individuals are involved in decisions about their daily routines and soc\ ial life style, and )Tj 1 0 0 1 36.62 358.25 Tm (where able to do so in planning their care.)Tj 1 0 0 1 28.35 333.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 241.3 w 34.6 202.67 m 562.54 202.67 l S 1 1 1 RG 22.5 w 32.35 314.32 m 564.79 314.32 l S 219.93 w 33.47 190.86 m 563.66 190.86 l S 0.992 0.898 0.545 RG 2.25 w 31.27 301.95 m 565.87 301.95 l S 32.35 303.03 m 32.35 78.7 l S 564.79 303.03 m 564.79 78.7 l S 32.35 301.95 m 564.79 301.95 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 311.01 Tm (Evidence:)Tj 1 0 0 1 36.57 286.27 Tm (The AQAA we received prior to the inspection told us that each individua\ l is assessed )Tj 1 0 0 1 36.57 268.77 Tm (and his or her changing needs and personal goals were reflected in their\ person )Tj 1 0 0 1 36.57 251.27 Tm (centered plan of care. Care plans were tailored to individuals and the s\ upport they )Tj 1 0 0 1 36.57 233.78 Tm (may require to enable them to continue with their life style.)Tj 1 0 0 1 36.57 216.28 Tm (\240)Tj 1 0 0 1 36.57 198.79 Tm (Each person was consulted on their care plan and is encouraged to partic\ ipate; this )Tj 1 0 0 1 36.57 181.29 Tm (was evidenced from the pictorial review for one person. The care plans w\ ere detailed )Tj 1 0 0 1 36.57 163.79 Tm (and tailored to the individual's skills, routines, risk assessments and \ issues such as )Tj 1 0 0 1 36.57 146.3 Tm ('what is important to them'. A separate document is used to understand i\ ndividual's )Tj 1 0 0 1 36.57 128.8 Tm (people's communication and body language demeanor to enable staff to sup\ port them. )Tj 1 0 0 1 36.57 111.31 Tm (Each of the people have been assessed following the Mental Capacity Act \ guidelines, )Tj 1 0 0 1 36.57 93.81 Tm (this was evidenced in the documents provided to us. We evidenced people \ making )Tj ET endstream endobj 158 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (14)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 0.996 0.945 0.761 RG 178.84 w 34.6 721.99 m 562.54 721.99 l S 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 157.46 w 33.47 710.18 m 563.66 710.18 l S 0.992 0.898 0.545 RG 2.25 w 31.27 790.03 m 565.87 790.03 l S 32.35 791.11 m 32.35 629.24 l S 564.79 791.11 m 564.79 629.24 l S 32.35 790.03 m 564.79 790.03 l S 31.27 630.32 m 565.87 630.32 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj 1 0 0 1 34.32 779.1 Tm (choices throughout the day from what to have for lunch to go swimming or\ not. This )Tj 1 0 0 1 34.32 761.6 Tm (option confirmed comments made by people in the completed 'Have your say\ ' surveys )Tj 1 0 0 1 34.32 744.11 Tm (returned to us.)Tj 1 0 0 1 34.32 726.61 Tm (\240)Tj 1 0 0 1 34.32 709.11 Tm (Each person has an individual risk assessment, which highlights any chan\ ges to their )Tj 1 0 0 1 34.32 691.62 Tm (routines. We were told by one person that she had a key worker and the n\ ame of the )Tj 1 0 0 1 34.32 674.12 Tm (person. Comments on the day from people who use the service included:)Tj 1 0 0 1 34.32 656.63 Tm ('It's a nice home I like it here'.)Tj 1 0 0 1 34.32 639.13 Tm ('It's like a family here'.)Tj ET endstream endobj 159 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (15)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Lifestyle )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 223.25 w 32.32 601.88 m 562.53 601.88 l S 1 1 1 RG 51 w 31.2 516.88 m 563.65 516.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 543.5 m 565.85 543.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 543.5 m 565.85 543.5 l S 28.99 490.25 m 565.85 490.25 l S 30.07 716.83 m 30.07 489.17 l S 564.78 716.83 m 564.78 489.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (Each person is treated as an individual and the care home is responsive \ to his or her )Tj 1 0 0 1 35.5 685.57 Tm (race, culture, religion, age, disability, gender and sexual orientation.\ They can take )Tj 1 0 0 1 35.5 668.57 Tm (part in activities that are appropriate to their age and culture and are\ part of their )Tj 1 0 0 1 35.5 651.57 Tm (local community. The care home supports people to follow personal intere\ sts and )Tj 1 0 0 1 35.5 634.57 Tm (activities. People are able to keep in touch with family, friends and re\ presentatives and )Tj 1 0 0 1 35.5 617.57 Tm (the home supports them to have appropriate personal, family and sexual r\ elationships. )Tj 1 0 0 1 35.5 600.57 Tm (People are as independent as they can be, lead their chosen lifestyle an\ d have the )Tj 1 0 0 1 35.5 583.57 Tm (opportunity to make the most of their abilities. Their dignity and right\ s are respected )Tj 1 0 0 1 35.5 566.57 Tm (in their daily life. People have healthy, well-presented meals and snack\ s, at a time and )Tj 1 0 0 1 35.5 549.57 Tm (place to suit them.)Tj 1 0 0 1 35.5 530.32 Tm (People have opportunities to develop their social, emotional, communicat\ ion and )Tj 1 0 0 1 35.5 513.32 Tm (independent living skills. This is because the staff support their perso\ nal development. )Tj 1 0 0 1 35.5 496.32 Tm (People choose and participate in suitable leisure activities.)Tj /C2_0 12 Tf 1 0 0 1 28.35 472 Tm <0003>Tj 1 0 0 1 28.35 450 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 450 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 427.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 369.74 m 562.54 369.74 l S 1 1 1 RG 22.5 w 32.35 414.17 m 564.79 414.17 l S 84.36 w 33.47 358.5 m 563.66 358.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 401.8 m 565.87 401.8 l S 32.35 402.88 m 32.35 314.12 l S 564.79 402.88 m 564.79 314.12 l S 32.35 401.8 m 564.79 401.8 l S 31.27 315.19 m 565.87 315.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 410.86 Tm (Judgement:)Tj 1 0 0 1 36.62 386.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 386.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 386.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 368.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 341.75 Tm (People who use the service are supported and are encouraged to experienc\ e a full )Tj 1 0 0 1 36.62 324.25 Tm (lifestyle.)Tj 1 0 0 1 28.35 299.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 207.3 w 34.6 185.67 m 562.54 185.67 l S 1 1 1 RG 22.5 w 32.35 280.32 m 564.79 280.32 l S 185.93 w 33.47 173.86 m 563.66 173.86 l S 0.992 0.898 0.545 RG 2.25 w 31.27 267.95 m 565.87 267.95 l S 32.35 269.03 m 32.35 78.7 l S 564.79 269.03 m 564.79 78.7 l S 32.35 267.95 m 564.79 267.95 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 277.01 Tm (Evidence:)Tj 1 0 0 1 36.57 252.27 Tm (The AQAA we received prior to the inspection told us that the service en\ ables people )Tj 1 0 0 1 36.57 234.77 Tm (to live a life style of their choice. People participate in the weekly m\ eetings and had )Tj 1 0 0 1 36.57 217.27 Tm (good links with the community. This was evidenced during the inspection \ and from the )Tj 1 0 0 1 36.57 199.78 Tm (records seen.)Tj 1 0 0 1 36.57 182.28 Tm (\240)Tj 1 0 0 1 36.57 164.79 Tm (People are encouraged to eat a healthy diet of their choice prepared fro\ m their )Tj 1 0 0 1 36.57 147.29 Tm (contributions to the menus. Lunch on the day was a selection of food bas\ ed on )Tj 1 0 0 1 36.57 129.79 Tm (individuals choice. Individuals are encouraged to be part of the daily f\ ood preparation )Tj 1 0 0 1 36.57 112.3 Tm (and baking cakes.)Tj 1 0 0 1 36.57 94.8 Tm (\240)Tj ET endstream endobj 160 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (16)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 0.996 0.945 0.761 RG 178.84 w 34.6 721.99 m 562.54 721.99 l S 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 157.46 w 33.47 710.18 m 563.66 710.18 l S 0.992 0.898 0.545 RG 2.25 w 31.27 790.03 m 565.87 790.03 l S 32.35 791.11 m 32.35 629.24 l S 564.79 791.11 m 564.79 629.24 l S 32.35 790.03 m 564.79 790.03 l S 31.27 630.32 m 565.87 630.32 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj 1 0 0 1 34.32 779.1 Tm (No person at the service chooses to attend any of the local colleges and\ because of )Tj 1 0 0 1 34.32 761.6 Tm (their ages do not attend a work placement.)Tj 1 0 0 1 34.32 744.11 Tm (\240)Tj 1 0 0 1 34.32 726.61 Tm (We observed the daily routine that was not disrupted by the inspection t\ he people )Tj 1 0 0 1 34.32 709.11 Tm (were relaxed and comfortable with all the staff and responded to their s\ ensitive )Tj 1 0 0 1 34.32 691.62 Tm (attention.)Tj 1 0 0 1 34.32 674.12 Tm (\240)Tj 1 0 0 1 34.32 656.63 Tm (During the year the records identified that people had taken holidays in\ various parts )Tj 1 0 0 1 34.32 639.13 Tm (of the country with members of the staff to support them.)Tj ET endstream endobj 161 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (17)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Personal and healthcare support )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 155.25 w 32.32 635.88 m 562.53 635.88 l S 1 1 1 RG 68 w 31.2 593.38 m 563.65 593.38 l S 0.992 0.898 0.545 RG 2.25 w 28.99 628.5 m 565.85 628.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 628.5 m 565.85 628.5 l S 28.99 558.25 m 565.85 558.25 l S 30.07 716.83 m 30.07 557.17 l S 564.78 716.83 m 564.78 557.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (People receive personal support from staff in the way they prefer and wa\ nt. Their )Tj 1 0 0 1 35.5 685.57 Tm (physical and emotional health needs are met because the home has procedu\ res in )Tj 1 0 0 1 35.5 668.57 Tm (place that staff follow. If people take medicine, they manage it themsel\ ves if they can. )Tj 1 0 0 1 35.5 651.57 Tm (If they cannot manage their medicine, the care home supports them with i\ t in a safe )Tj 1 0 0 1 35.5 634.57 Tm (way.)Tj 1 0 0 1 35.5 615.32 Tm (If people are approaching the end of their life, the care home will resp\ ect their choices )Tj 1 0 0 1 35.5 598.32 Tm (and help them to feel comfortable and secure. They, and people close to \ them, are )Tj 1 0 0 1 35.5 581.32 Tm (reassured that their death will be handled with sensitivity, dignity and\ respect, and )Tj 1 0 0 1 35.5 564.32 Tm (take account of their spiritual and cultural wishes. )Tj /C2_0 12 Tf 1 0 0 1 28.35 540 Tm <0003>Tj 1 0 0 1 28.35 518 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 518 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 495.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 437.74 m 562.54 437.74 l S 1 1 1 RG 22.5 w 32.35 482.17 m 564.79 482.17 l S 84.36 w 33.47 426.5 m 563.66 426.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 469.8 m 565.87 469.8 l S 32.35 470.88 m 32.35 382.12 l S 564.79 470.88 m 564.79 382.12 l S 32.35 469.8 m 564.79 469.8 l S 31.27 383.19 m 565.87 383.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 478.86 Tm (Judgement:)Tj 1 0 0 1 36.62 454.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 454.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 454.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 436.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 409.75 Tm (The service meets the health and personal care needs of the people who u\ se the )Tj 1 0 0 1 36.62 392.25 Tm (service.)Tj 1 0 0 1 28.35 367.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 275.3 w 34.6 219.67 m 562.54 219.67 l S 1 1 1 RG 22.5 w 32.35 348.32 m 564.79 348.32 l S 253.93 w 33.47 207.86 m 563.66 207.86 l S 0.992 0.898 0.545 RG 2.25 w 31.27 335.95 m 565.87 335.95 l S 32.35 337.03 m 32.35 78.7 l S 564.79 337.03 m 564.79 78.7 l S 32.35 335.95 m 564.79 335.95 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 345.01 Tm (Evidence:)Tj 1 0 0 1 36.57 320.27 Tm (We were told in the AQAA received prior to the inspection that each pers\ on had a )Tj 1 0 0 1 36.57 302.77 Tm (package of health care. Staff continuously monitors the needs of individ\ uals, which )Tj 1 0 0 1 36.57 285.27 Tm (details the manner in which they prefer their care and support to be del\ ivered. )Tj 1 0 0 1 36.57 267.78 Tm (Arrangements had been made to promote the comfort of individuals, with t\ he )Tj 1 0 0 1 36.57 250.28 Tm (provision of a pressure mattress, which had improved the interity of the\ persons skin. )Tj 1 0 0 1 36.57 232.79 Tm (One person told me she was more independent with her new wheelchair,'I a\ m more )Tj 1 0 0 1 36.57 215.29 Tm (comfortable and its better for me to get around'.)Tj 1 0 0 1 36.57 197.79 Tm (\240)Tj 1 0 0 1 36.57 180.3 Tm (Each of the people was registered with a general practitioner who would \ visit if )Tj 1 0 0 1 36.57 162.8 Tm (necessary. Peoples records for people who use the service identified tha\ t people using )Tj 1 0 0 1 36.57 145.31 Tm (the service are given support from other professional agencies.)Tj 1 0 0 1 36.57 127.81 Tm (\240)Tj 1 0 0 1 36.57 110.31 Tm (Staff who administer medication were annually assessed for their compete\ ncy by the )Tj 1 0 0 1 36.57 92.82 Tm (registered care manager. There is a list of the signatures in the record\ s of the people )Tj ET endstream endobj 162 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (18)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 0.996 0.945 0.761 RG 91.36 w 34.6 765.73 m 562.54 765.73 l S 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 69.98 w 33.47 753.92 m 563.66 753.92 l S 0.992 0.898 0.545 RG 2.25 w 31.27 790.03 m 565.87 790.03 l S 32.35 791.11 m 32.35 716.72 l S 564.79 791.11 m 564.79 716.72 l S 32.35 790.03 m 564.79 790.03 l S 31.27 717.8 m 565.87 717.8 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj 1 0 0 1 34.32 779.1 Tm (who administer medication. Medication is stored in locked boxes within a\ locked )Tj 1 0 0 1 34.32 761.6 Tm (kitchen cupboard. The people using the service are not prescribed contro\ lled )Tj 1 0 0 1 34.32 744.11 Tm (medication. Medication Administration records were seen and signed up to\ date.)Tj 1 0 0 1 34.32 726.61 Tm (No person using the service was self medicating.)Tj ET endstream endobj 163 0 obj<> endobj 164 0 obj<> endobj 165 0 obj<>stream HlVXTW{`W`ftMĎ*0 vGcKT>b/1fwd5Ff/`nERo!7)15dl<&D%eEr(*Oj35wb^1|d՜4i4v3L8ljܦ^X>[Sol\/s^7R*UUQs:.uoаQ㷚5Ս&s3whʳuiݿtԹKn{|ϫWz8h9*8$Ȩ1q I)ic32ƍ0q)SM1slۜ(7od埬X*o(trm; wڽgG;~⋓N9{.koܼu/߇fHQ' &q2s5tS⌸')"rɹrUjP-mStAw{d}^o1.zFb&'S-SS]S#br_%oG5 jXs;'[/YLS,ɵ`-Duv]^΢%X|b%Hb |=x8\K6h[뗕o= ^2%K=R2郀 U޹Y%֒ŋ+oPV\Zܶݕwn`gTҜsWUHiWŐgƜwŀ: Xo00+ 8 ‡HՅ~Jlo<liV#YD"<.[Dpk{x!HD2TEґqxLjL$U9;~~zӇ x>tb%V؟8UXX8¡0p8Q fCia:; HF15X1YuPt+G3uY]9qgl!1)l̷؄nLeW|lJF8`&89f6;=8effs`K _s*n>n7q+hSZ5\~VM-VnSڳs {ؚyy0?1q`[Vfx7$ǻSWnE[|&봲 w2{ͱhT?2G澒?l2Xu y,g[x#E_f56-l#;ܬ;m;%Xt;کs}ٝu7q\N:N߶d²ldY&u18p015q55${i& iKGh혏h0 LJB SdjfҙP?h}2LOzｽ{{o@ae ϖU0KײHWwO>FyiJSzf*&44':<<#̪90?(bCk( !lTO`޼FQQT32uc6:c=LqT}yI )lY?P8 'K+7M"^)W .@O%E!a5!s+^UEQ+)0g4CQ}~W߰YlQe 80#im\E$kΊ<-d NoZ%&USV´:Ok0bt'OJP+IDR&%I 1kP]/6ތFSENrXW#MzA{=Az|S~ Cϰ,<\{PEl)[Ɠ۞F|y)QVJվ'E)G-s}B"IKbzGl,AWwpPTt X"v>k~'KNX7Q։vVrh(zUU9 %YNݰR6;`FdS"“2`bdS˓<ߞÉ;BD ߭ߔo_Ekun* :slr }50w=A}m$x0t.=ܺ7[d4Y=6c.tչ\.ME5bq+W\~rAÂL7ʶz3z #~%P{Mz'z[Q)<֥f%Tс(p(Pх&@2D Cx17-ޖ,> A"5,c--htp7mK4E|#5rm^UVQ>{`S{_Rs$2ZJ5b`xl-;~KU]r }.%j:\{%[oOk^O*ھ)[=a@mo7uUݚc$QLIu6Wc9[pV4jdRMBܣXj%05 (͐$2`w3; +k v75}ЗO>3Se9zE!?f8i6i6LB1G9 Nl&3jj-Zli%Z[/b{l+L $L 1y4PBvNi&4̔IS Ig0dBINx]=;CX 0>1dqK*Fp&*^Z8Jq׋B HqJ/B)rDvkȞقeOg:|TC05mT&M50IpIrȨD2a,;Gzy܍TO} dUCRIm;n4q/ U劇F ȃ*&uv,# e8 Q9W O/A!^ ۜzOdh=aUↈRUq4&C\P0ZtXj=K OdE|P+-yC2c1"J% D | 8OxQ)߀y@T!SJII4ZNN13 sQ+/ݿK&7}y7^CK^hh}wuvᎦ ow jkqe`6U/sE䤡!U'w^MK7w[mJ\U 9A_Rԕa9qNb*b !E%(%D8*c149b-̝HN9\ :ӡ0aQSM#$ ȂxXb_fз5 y*taݝ]#`8ܝ[ 4`|N߰LNe%Cp,Y%,KkgVӲ/ rȊSU"w~hqsJi~ȿ xtv+"f\T:T=pS[VKn.WfѾ&{^ޜq-n~c[*7()O0Dz#vG6F+HS5*$-Dz*2ŋK``uXYDrmNuzpݧoS=%k`(^1qh ݺY_GھeHϽe5K >į߯[@wG[,զtHQ#j=x' Q 1RXkE.d)u8eH[H2LdqYe% 9 ,HfUޣ3C&4䕁25Bj>C E=pFVAvEEEy v¾>ӕe*jjUU󶙶YvYs^fh\m"8_NoO+氼eR+Su=7?}}r^>emN7R,SdQ(g\ 0h)ӥJy%s<{ٛx pO&_Kؼ[J]ɗ 4%PT,(bP=,A"Z{B_|UlC31WP_hEQ7 #3Bx-̾zhBQGHm-a%7q#]"bQJ;azM}2lHoLc1?LppvN2ȇι؁27!8)H cnBC)}SO3 흈aA$,&8a g7 L^7eob7wgDzc9zaPD"g[,ƐBcp]6YyDB KLdZNVp\C+mA`'+?WR͎TG]c^^TwCCK ټ+Q%@PbuXe!GȊv9asMGQ}lW~' T(K5/˕0n{6Y{= 1۠'V[$q`Yi0)f[eW ~QAX<81-gT:cDtrc^#=Ϥ+!c\k^kNgLd _VxNSyG(D|`HiO 9l2fYXAfr!SVR-2[ݳ-o^gҢNvXH:|s-;wbw.P_P|U{'bzSdp:O-wtluuw_yMٳђ,mFEݣ{Bss&^?ƣV-/ ri2(JcD"y I qؒB} kfXL)F7=tylg)1f!xb6Y_)Y.LK㴫-n3'b#ӷ~?wnG"+vҍtgꙢ/H^@C#i1LqC8L3R ,% N'PYHCRQ 5 P\Y6 n'5'дhkF&~\=\_BhGaiБFo:Y&Ui; ,x2T4v,.{gNcx<)>tQWE<ΐeU =\n!fa 1V33IX-ӓm*o dtJ)dtP.T iY4E⢞%5;$5Hx$ө^.M]gukvb'uKpb I J#je !OCB0ZJ<:imҶ MhQi0DVڭAe+k 1w LY#7|wO%E>([N]KO۶wa$~s Klу)oo@9c(JF08kLЮI˧RF-9%,I" 2@=g̈)5Fb]I2HV\TZ1MKno[Eʼndc**=+ "1 ~x?>2?J,/$Fq 0+i=z̕– ɾKl-q KM!eGg'(' :Q̏L57[%@ Ov/Tv1126ↇn,'w=;WNxYQEYNlƌEEEǤ;NIWӑOsMxߓ>J\HRn_(jە1Bxw3%0ZF~LK>"^Yȏ PX@rն62$'7ѻ Om$4; `BR՞C>t!aUsݴo"v,VBVE$;?ΡĞ^MC"E?`&N}x#{#;<♁1ˁP<3`~/4UDHQt!*p,{O 3p攂j֍ *|vf݊Aިحl?;[`V09j9L6,C,Plp\NEdYE_G[K EIyV(V> rJ8TGQO75(G7-:{j++6+$74D5VŚ!UFzX/ !Ǎ-F ro!7;IcJoDQXSĠb#R+DBjn8ȺEE߲=\vez^[O6ŴTȎAm_aZ},oss9U}:U}n[x xޞXd͗= go wuxݾOL:R_1T͖Τ j#jͶ&{k>bdAygFXʊGRYLAl =J/OCj^0*͢fyUj47@FM.x*Y#j7vRIû03L9DJ>qc ?81q? $ML _՘5>oDgF-];hZa7&?@Z$wt2Az񣞕:5(#:E,/jA 6p(])Tݰ\˚4nMժ4=2턲Uky+b%[XVu;|FJ~:{kƦ,#PsO4>&ի}pb|xg5 ˖?= 1S;__n]Eaq3? $ {;`9?F|\lfWo g;@JY[~4K)^\f&ҷ; {3Yjbb&A1D Q#H#UvBMJLs^!-9RT4E "cx8N,ʁ'?}ޅh6v\`~/|L8v]qdms~}`v^/*D@Z jg7ځە94`sdbFS"WAc`k )NH!%ildʴ笇_ _M_r%EX' $ðq/WODC lb Yw: /ea\xSᏖEZa.Vf?1bBKYDd{d䣫N4zRSQAɔ<|) UHerwi`TuW,Y]6 oˌۋMvgJ͑usD.`G\!. hZ^4-͠gÐBj2ZXt#]}D-.e._㜂rOaל rrms ^p sRbˊaoc8'9(~)xF𗛳HzNk.6fwG\o;}WkO'7V5+lvsS'S~~rd]8BޥȮ!2}qJYa-=ǷuJt<"<6ʮd;9b{!bgG(EfgfXqӉkk0mEfv T:f/& {0`x0( .(."LvdYJnd&Mk6]ۦv7٤vmKحٵMv5jչ?gf6ޛC8ߗ |*{yi$/ЦS}Gr dwʗe s'rPc^:>]i#ը"fb TB`,1!RBw$VH-l 3E'FfUie;l_>+d;WW9pWL#( 0EUa^%K0x LQn|`UJe2< ~8$$L$5g夜+q=YNkx26J[yh3-j֫whuDZ3~S5/S!D_(:tpf7V*5Mie݌)πhr9HsVCCQ$A?p|xnxCb~OP=J`Kkp$77> T5rhQIFIݬF9Dv!uo0'阑e t/8BRi*Րa2"hT g%Gl^yk!MT(JDqerVϢ16x//`p4.X:AFE#{lCt/@$.`uWfiaBNmjF&楬ob|p΅ َ4xKPAfotS0kd^4\1N%R%E)u )S(Db ;@'A7>_w էZD/Kx-_7A>6ŘhFBt5b} ÆlSPA(JhQ,M01󗊊`7d(8N>:J 3-n@ .X@8DP9~tat#Љ  6J"(^|/~seŞ^:/Ykr "JUF6P6ZV6ԋz(]!AJcQq0ӂnĞ$J\a4/7@\85H)DVy Vf,+lk\mVaO)>p,CbɽPno7'!Xc2dqN+r#b%4Ă:u zCwCn]˔IZwayIR8h܏BNȯzh,N:HGtǙ7:~Go~xc^1jI g?kmdE%y2<7rQWvW#+Psif a:a:;2}9ИsmrТ&I.v$}5V@\]ΥeRJe:~8Q\Xxz$TOׅm};U뿸ZϷ/z~A8I'Ө<2LH{ncZ_WG ^\/ϯy5oڮ#Qsps{gAQ[Uxzz+VF2,g:YAn11QQIxcU ~& BO0L@,ư€XL77l 0ґNJBJp4O9g>/^]h&c'3 2okv!,t|3֬"?ۉLfpsb`,AtArA1A;bPá[J1e|A+ݡR)3,UJڶI.w9c[U |%ccHvuĆnK6s[$?mF(594_e'rDcEV VBYl;&"%9sN-QdD#^CywՕ\k+zj]IѨ8HrbhLCtmK>F~J.}KR>#'(Z%D~.h|LQ !fH35RS#`1Bb'yS ŴK!-Mj&fWꬿ"UIaߑ"ED {~ HF@_1i—…dg{lh՟e݋/x#\dК?٘!oEilmdu.YڳC9{)|v/A+l9 O\-l3rq#Y9nU뽏Ӂ ~E3\-rK _֕3YNxo; ٥Nz\7̶3 CQjƒLW,cs]Aw0L ." 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They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 0 -17.5 TD (We spoke to staff who told us that they were aware from the training and\ induction )Tj 0 -17.49 TD (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 0 -17.5 TD (knowledge that management would take action immediately. This confirmed \ the )Tj T* (comments sent to us in the completed 'Have your say' surveys. We saw the\ pictorial )Tj 0 -17.49 TD (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 0 -17.5 TD (person.)Tj /TT0 12 Tf ( This included equipment purchased, enabling him to listen to a recordi\ ng by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any)Tj T* (concerns.\r\n )Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safeguarding team. The AQAA told us that the service had rec\ eived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 167 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (20)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Environment )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 121.25 w 32.32 652.88 m 562.53 652.88 l S 1 1 1 RG 85 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 679.5 m 565.85 679.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 679.5 m 565.85 679.5 l S 28.99 592.25 m 565.85 592.25 l S 30.07 716.83 m 30.07 591.17 l S 564.78 716.83 m 564.78 591.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (People stay in a safe and well-maintained home that is homely, clean, co\ mfortable, )Tj 1 0 0 1 35.5 685.57 Tm (pleasant and hygienic. )Tj 1 0 0 1 35.5 666.32 Tm (People stay in a home that has enough space and facilities for them to l\ ead the life )Tj 1 0 0 1 35.5 649.32 Tm (they choose and to meet their needs. The home makes sure they have the r\ ight )Tj 1 0 0 1 35.5 632.32 Tm (specialist equipment that encourages and promotes their independence. Th\ eir room )Tj 1 0 0 1 35.5 615.32 Tm (feels like their own, it is comfortable and they feel safe when they use\ it. People have )Tj 1 0 0 1 35.5 598.32 Tm (enough privacy when using toilets and bathrooms.)Tj /C2_0 12 Tf 1 0 0 1 28.35 574 Tm <0003>Tj 1 0 0 1 28.35 552 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 552 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 529.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 471.74 m 562.54 471.74 l S 1 1 1 RG 22.5 w 32.35 516.17 m 564.79 516.17 l S 84.36 w 33.47 460.5 m 563.66 460.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 503.8 m 565.87 503.8 l S 32.35 504.88 m 32.35 416.12 l S 564.79 504.88 m 564.79 416.12 l S 32.35 503.8 m 564.79 503.8 l S 31.27 417.19 m 565.87 417.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 512.86 Tm (Judgement:)Tj 1 0 0 1 36.62 488.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 488.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 488.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 470.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 443.75 Tm (The design of the service enables people using the service to access all\ parts of the )Tj 1 0 0 1 36.62 426.25 Tm (service and live in a well maintained environment.)Tj 1 0 0 1 28.35 401.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 309.3 w 34.6 236.67 m 562.54 236.67 l S 1 1 1 RG 22.5 w 32.35 382.32 m 564.79 382.32 l S 287.93 w 33.47 224.86 m 563.66 224.86 l S 0.992 0.898 0.545 RG 2.25 w 31.27 369.95 m 565.87 369.95 l S 32.35 371.03 m 32.35 78.7 l S 564.79 371.03 m 564.79 78.7 l S 32.35 369.95 m 564.79 369.95 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 379.01 Tm (Evidence:)Tj 1 0 0 1 36.57 354.27 Tm (The AQAA we received prior to the inspection told us that the service pr\ ovides a safe, )Tj 1 0 0 1 36.57 336.77 Tm (comfortable and homely environment. The service is located in a suburb o\ f Norton, )Tj 1 0 0 1 36.57 319.27 Tm (built to accommodate six adults. Bedrooms are individualised and persona\ lised with )Tj 1 0 0 1 36.57 301.78 Tm (possessions. We spoke to people and were told hey 'liked living here', '\ I see my )Tj 1 0 0 1 36.57 284.28 Tm (friends', 'Its my home and I go to my room if I want', ' I like my room \ its nice', 'Its )Tj 1 0 0 1 36.57 266.79 Tm (good to live here', ' The staff are good and they help me'.)Tj 1 0 0 1 36.57 249.29 Tm (\240)Tj 1 0 0 1 36.57 231.79 Tm (People who use the service are encouraged to assist the staff in simple \ housekeeping )Tj 1 0 0 1 36.57 214.3 Tm (jobs as was observed during the visit with one person dusting, she told \ us that she did )Tj 1 0 0 1 36.57 196.8 Tm (it daily.)Tj 1 0 0 1 36.57 179.31 Tm (\240)Tj 1 0 0 1 36.57 161.81 Tm (New carpets and curtains have been purchased to further enhance the envi\ ronment. )Tj 1 0 0 1 36.57 144.31 Tm (Within the lounge a new suite and flat screen television had been purcha\ sed. This )Tj 1 0 0 1 36.57 126.82 Tm (room we were told is used in the evenings and for hand overs to protect \ the dignity of )Tj 1 0 0 1 36.57 109.32 Tm (the people.)Tj 1 0 0 1 36.57 91.83 Tm (\240)Tj ET endstream endobj 168 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (21)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 0.996 0.945 0.761 RG 73.86 w 34.6 774.47 m 562.54 774.47 l S 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 52.49 w 33.47 762.66 m 563.66 762.66 l S 0.992 0.898 0.545 RG 2.25 w 31.27 790.03 m 565.87 790.03 l S 32.35 791.11 m 32.35 734.22 l S 564.79 791.11 m 564.79 734.22 l S 32.35 790.03 m 564.79 790.03 l S 31.27 735.29 m 565.87 735.29 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj 1 0 0 1 34.32 779.1 Tm (The AQAA told us that the company have a commitment to up-date the envir\ onment, )Tj 1 0 0 1 34.32 761.6 Tm (plans include improved lighting in the entrance hall, more new furniture\ in peoples )Tj 1 0 0 1 34.32 744.11 Tm (bedrooms.)Tj ET endstream endobj 169 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (22)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Staffing )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 121.25 w 32.32 652.88 m 562.53 652.88 l S 1 1 1 RG 34 w 31.2 610.38 m 563.65 610.38 l S 0.992 0.898 0.545 RG 2.25 w 28.99 628.5 m 565.85 628.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 628.5 m 565.85 628.5 l S 28.99 592.25 m 565.85 592.25 l S 30.07 716.83 m 30.07 591.17 l S 564.78 716.83 m 564.78 591.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (People have safe and appropriate support as there are enough competent, \ qualified )Tj 1 0 0 1 35.5 685.57 Tm (staff on duty at all times. They have confidence in the staff at the hom\ e because )Tj 1 0 0 1 35.5 668.57 Tm (checks have been done to make sure that they are suitable. People\222s n\ eeds are met )Tj 1 0 0 1 35.5 651.57 Tm (and they are supported because staff get the right training, supervision\ and support )Tj 1 0 0 1 35.5 634.57 Tm (they need from their managers.)Tj 1 0 0 1 35.5 615.32 Tm (People are supported by an effective staff team who understand and do wh\ at is )Tj 1 0 0 1 35.5 598.32 Tm (expected of them.)Tj /C2_0 12 Tf 1 0 0 1 28.35 574 Tm <0003>Tj 1 0 0 1 28.35 552 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 552 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 529.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 471.74 m 562.54 471.74 l S 1 1 1 RG 22.5 w 32.35 516.17 m 564.79 516.17 l S 84.36 w 33.47 460.5 m 563.66 460.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 503.8 m 565.87 503.8 l S 32.35 504.88 m 32.35 416.12 l S 564.79 504.88 m 564.79 416.12 l S 32.35 503.8 m 564.79 503.8 l S 31.27 417.19 m 565.87 417.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 512.86 Tm (Judgement:)Tj 1 0 0 1 36.62 488.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 488.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 488.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 470.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 443.75 Tm (A well-trained and consistent staff support the people who use the servi\ ce and keep )Tj 1 0 0 1 36.62 426.25 Tm (them safe.)Tj 1 0 0 1 28.35 401.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 309.3 w 34.6 236.67 m 562.54 236.67 l S 1 1 1 RG 22.5 w 32.35 382.32 m 564.79 382.32 l S 287.93 w 33.47 224.86 m 563.66 224.86 l S 0.992 0.898 0.545 RG 2.25 w 31.27 369.95 m 565.87 369.95 l S 32.35 371.03 m 32.35 78.7 l S 564.79 371.03 m 564.79 78.7 l S 32.35 369.95 m 564.79 369.95 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 379.01 Tm (Evidence:)Tj 1 0 0 1 36.57 354.27 Tm (The AQAA we received prior to the inspection told us that the staff rece\ ive a full )Tj 1 0 0 1 36.57 336.77 Tm (induction following their employment.)Tj 1 0 0 1 36.57 319.27 Tm (\240)Tj 1 0 0 1 36.57 301.78 Tm (The services recruitment was robust, and ensured that the right people w\ ere )Tj 1 0 0 1 36.57 284.28 Tm (appointed to support the people. We evidenced from the staff files and c\ onfirmation by )Tj 1 0 0 1 36.57 266.79 Tm (the staff on duty that they had checks prior to starting work.)Tj 1 0 0 1 36.57 249.29 Tm (\240)Tj 1 0 0 1 36.57 231.79 Tm (The service provides staff training to ensure that staff is adequately t\ rained to enable )Tj 1 0 0 1 36.57 214.3 Tm (them to support and carry out their duties. The completed 'Have your say\ ' surveys )Tj 1 0 0 1 36.57 196.8 Tm (from the staff told us that they were in agreement that training provide\ d was relevant )Tj 1 0 0 1 36.57 179.31 Tm (to their role and it kept them up to date with new ways of working. With\ the exception )Tj 1 0 0 1 36.57 161.81 Tm (of one person recently employed, each of the staff had National Vocation\ al )Tj 1 0 0 1 36.57 144.31 Tm (Qualification levels 2. The AQAA told us that the service has a good rep\ utation for the )Tj 1 0 0 1 36.57 126.82 Tm (retention of staff with one person leaving since the last inspection.)Tj 1 0 0 1 36.57 109.32 Tm (\240)Tj 1 0 0 1 36.57 91.83 Tm (We observed two staff files, they contained Criminal Records Bureau, and\ Protection of )Tj ET endstream endobj 170 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (23)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 0.996 0.945 0.761 RG 38.87 w 34.6 791.97 m 562.54 791.97 l S 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 17.5 w 33.47 780.16 m 563.66 780.16 l S 0.992 0.898 0.545 RG 2.25 w 31.27 790.03 m 565.87 790.03 l S 32.35 791.11 m 32.35 769.21 l S 564.79 791.11 m 564.79 769.21 l S 32.35 790.03 m 564.79 790.03 l S 31.27 770.29 m 565.87 770.29 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj 1 0 0 1 34.32 779.1 Tm (Vulnerable Adults checks, application form, training records and referen\ ces.)Tj ET endstream endobj 171 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (24)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Conduct and management of the home )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 172.25 w 32.32 627.38 m 562.53 627.38 l S 1 1 1 RG 85 w 31.2 584.88 m 563.65 584.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 628.5 m 565.85 628.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 628.5 m 565.85 628.5 l S 28.99 541.25 m 565.85 541.25 l S 30.07 716.83 m 30.07 540.17 l S 564.78 716.83 m 564.78 540.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (People have confidence in the care home because it is run and managed ap\ propriately. )Tj 1 0 0 1 35.5 685.57 Tm (People\222s opinions are central to how the home develops and reviews th\ eir practice, as )Tj 1 0 0 1 35.5 668.57 Tm (the home has appropriate ways of making sure they continue to get things\ right. The )Tj 1 0 0 1 35.5 651.57 Tm (environment is safe for people and staff because health and safety pract\ ices are )Tj 1 0 0 1 35.5 634.57 Tm (carried out.)Tj 1 0 0 1 35.5 615.32 Tm (People get the right support from the care home because the manager runs\ it )Tj 1 0 0 1 35.5 598.32 Tm (appropriately, with an open approach that makes them feel valued and res\ pected. )Tj 1 0 0 1 35.5 581.32 Tm (They are safeguarded because the home follows clear financial and accoun\ ting )Tj 1 0 0 1 35.5 564.32 Tm (procedures, keeps records appropriately and makes sure staff understand \ the way )Tj 1 0 0 1 35.5 547.32 Tm (things should be done. )Tj /C2_0 12 Tf 1 0 0 1 28.35 523 Tm <0003>Tj 1 0 0 1 28.35 501 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 501 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 478.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 420.74 m 562.54 420.74 l S 1 1 1 RG 22.5 w 32.35 465.17 m 564.79 465.17 l S 84.36 w 33.47 409.5 m 563.66 409.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 452.8 m 565.87 452.8 l S 32.35 453.88 m 32.35 365.12 l S 564.79 453.88 m 564.79 365.12 l S 32.35 452.8 m 564.79 452.8 l S 31.27 366.19 m 565.87 366.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 461.86 Tm (Judgement:)Tj 1 0 0 1 36.62 437.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 437.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 437.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 419.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 392.75 Tm (The people using the service are safeguarded by competent manangement sy\ stems )Tj 1 0 0 1 36.62 375.25 Tm (which ensure peoples best interests are considered.)Tj 1 0 0 1 28.35 350.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 258.3 w 34.6 211.17 m 562.54 211.17 l S 1 1 1 RG 22.5 w 32.35 331.32 m 564.79 331.32 l S 236.93 w 33.47 199.36 m 563.66 199.36 l S 0.992 0.898 0.545 RG 2.25 w 31.27 318.95 m 565.87 318.95 l S 32.35 320.03 m 32.35 78.7 l S 564.79 320.03 m 564.79 78.7 l S 32.35 318.95 m 564.79 318.95 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 328.01 Tm (Evidence:)Tj 1 0 0 1 36.57 303.27 Tm (The AQAA we received prior to the inspection was returned within the req\ uested )Tj 1 0 0 1 36.57 285.77 Tm (timescale the document had been completed by the registered care manager\ . At the )Tj 1 0 0 1 36.57 268.27 Tm (time of the inspection the service was being operated by the deputy care\ manager. )Tj 1 0 0 1 36.57 250.78 Tm (The AQAA told us that the person was a Registered Mental Nurse and has c\ ompleted )Tj 1 0 0 1 36.57 233.28 Tm (the Registered Mangers Award, which was confirmed during the inspection.\ The acting )Tj 1 0 0 1 36.57 215.79 Tm (manager has recently completed the training mentorship qualification. Sh\ e continues )Tj 1 0 0 1 36.57 198.29 Tm (to undertake training relevant to her post to enable her to run the serv\ ice )Tj 1 0 0 1 36.57 180.79 Tm (appropriately. Staff and people were observed to be relaxed with her sty\ le of )Tj 1 0 0 1 36.57 163.3 Tm (management. people spoken to felt that they were supported and confirmed\ the 'Have )Tj 1 0 0 1 36.57 145.8 Tm (your say' 'I am proud to work at the home', ' The standard of care in al\ l fields is )Tj 1 0 0 1 36.57 128.31 Tm (excellent'.)Tj 1 0 0 1 36.57 110.81 Tm (\240)Tj 1 0 0 1 36.57 93.31 Tm (The service had a quality assurance system in place to ensure the servic\ e operates )Tj ET endstream endobj 172 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (25)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 0.996 0.945 0.761 RG 178.84 w 34.6 721.99 m 562.54 721.99 l S 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 157.46 w 33.47 710.18 m 563.66 710.18 l S 0.992 0.898 0.545 RG 2.25 w 31.27 790.03 m 565.87 790.03 l S 32.35 791.11 m 32.35 629.24 l S 564.79 791.11 m 564.79 629.24 l S 32.35 790.03 m 564.79 790.03 l S 31.27 630.32 m 565.87 630.32 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj 1 0 0 1 34.32 779.1 Tm (according to polices and procedures. 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Equipment was serviced according to the requirements and the \ )Tj 1 0 0 1 34.32 691.62 Tm (manufacturers recommendations.)Tj 1 0 0 1 34.32 674.12 Tm (\240)Tj 1 0 0 1 34.32 656.63 Tm (We saw minutes from the meetings with people who use the service, they w\ ere )Tj 1 0 0 1 34.32 639.13 Tm (positive and covered various issues including food and holidays.)Tj ET endstream endobj 173 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (26)Tj 0 Tr 1 0 0 1 522.2 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 31.8 Tm (28)Tj ET 0.992 0.945 0.761 RG 36.25 w 29.47 793.28 m 564.97 793.28 l S 0.996 0.945 0.761 RG 17 w 28.35 784.78 m 422.1 784.78 l S 424.35 784.78 m 467.1 784.78 l S 1 1 1 RG 469.35 784.78 m 494.1 784.78 l S 0.996 0.945 0.761 RG 496.35 784.78 m 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Tm (\240 )Tj 1 0 0 1 104.02 669.45 Tm (They say what the registered person had to do to meet the Care Standards\ )Tj 1 0 0 1 34.05 654.87 Tm (Act 2000, Care Homes Regulations 2001 and the National Minimum Standards\ .)Tj /T1_0 10 Tf 1 0 0 1 31.2 637.05 Tm (No.)Tj 1 0 0 1 96.1 634.05 Tm (Standard)Tj 1 0 0 1 202.5 634.05 Tm (Regulation)Tj 1 0 0 1 294.6 634.05 Tm (Requirement)Tj 1 0 0 1 479 634.05 Tm (Timescale for )Tj 1 0 0 1 479 621.9 Tm (action)Tj /T1_0 12 Tf 1 0 0 1 35.5 602.49 Tm (\240)Tj 1 0 0 1 96.15 599.49 Tm (\240)Tj 1 0 0 1 202.5 599.49 Tm (\240)Tj 1 0 0 1 294.55 599.49 Tm (\240)Tj 1 0 0 1 478.9 599.49 Tm (\240)Tj ET endstream endobj 174 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (27)Tj 0 Tr 1 0 0 1 522.2 31.8 Tm ( of )Tj 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If you would like \ a summary in a )Tj 1 0 0 1 28.35 642.12 Tm (different format or language please contact our helpline or go to our we\ bsite.)Tj 1 0 0 1 28.35 602.63 Tm (Copyright \251 \()Tj 1 0 0 1 112.69 602.63 Tm (2009)Tj 1 0 0 1 143.22 602.63 Tm (\) Commission for Social Care Inspection \(CSCI\). This publication may \ )Tj 1 0 0 1 28.35 585.13 Tm (be reproduced in whole or in part, free of charge, in any format or medi\ um provided )Tj 1 0 0 1 28.35 567.63 Tm (that it is not used for commercial gain. This consent is subject to the \ material being )Tj 1 0 0 1 28.35 550.14 Tm (reproduced accurately and on proviso that it is not used in a derogatory\ manner or )Tj 1 0 0 1 28.35 532.64 Tm (misleading context. 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They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 0 -17.5 TD (We spoke to staff who told us that they were aware from the training and\ induction )Tj 0 -17.49 TD (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 0 -17.5 TD (knowledge that management would take action immediately. This confirmed \ the )Tj T* (comments sent to us in the completed 'Have your say' surveys. We saw the\ pictorial )Tj 0 -17.49 TD (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 0 -17.5 TD (person.)Tj /TT0 12 Tf ( This included equipment purchased, enabling him to listen to a recordi\ ng by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any)Tj T* (concerns)Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safeguarding team. The AQAA told us that the service had rec\ eived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 181 0 obj<> endobj 182 0 obj<> endobj 183 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Concerns, complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 0 -17.5 TD (We spoke to staff who told us that they were aware from the training and\ induction )Tj 0 -17.49 TD (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 0 -17.5 TD (knowledge that management would take action immediately. This confirmed \ the )Tj T* (comments sent to us in the completed 'Have your say' surveys. We saw the\ pictorial )Tj 0 -17.49 TD (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 0 -17.5 TD (person.)Tj /TT0 12 Tf ( This included equipment purchased, enabling him to listen to a recordi\ ng by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any)Tj T* (concerns)Tj /TT1 12 Tf (.)Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safeguarding team. The AQAA told us that the service had rec\ eived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 184 0 obj<>stream q 538.5 0 0 61.5 28.3500061 14.1999969 cm /Im0 Do Q 0.984 0.788 0.086 RG 1 i 135.75 w 10 M 0 j 0 J []0 d 24.07 742.4 m 558.15 742.4 l S 2.25 w 20.74 812.53 m 561.48 812.53 l S 20.74 674.53 m 561.48 674.53 l S 21.82 813.61 m 21.82 673.45 l S 560.4 813.61 m 560.4 673.45 l S q 191.25 0 0 117.75 28.3500061 685.6499939 cm /Im1 Do Q 0.6 0.6 0.6 rg BT /C2_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 0 Tr 1 0 0 1 136.35 656.27 Tm <002C005100560053004800460057004C0051004A000300490052005500030045004800570057004800550003004F004C005900480056>Tj 0 0 0 rg /C2_0 28 Tf 1 0 0 1 147.05 596.27 Tm <002E0048005C0003004C005100560053004800460057004C005200510003005500480053005200550057>Tj ET 20.58 w 27.33 552.19 m 557.15 552.19 l S 0 0 0 RG 0.5 w BT /T1_0 24 Tf 2 Tr 1 0 0 1 28.35 504.5 Tm (Care homes for adults \(18-65 years\))Tj /C2_0 6 Tf 0 Tr 1 0 0 1 28.35 493.46 Tm <0003>Tj 1 0 0 1 28.35 486.22 Tm <0003>Tj ET 0.996 0.945 0.761 RG 20.58 w 31.2 472.44 m 160.38 472.44 l S 1 1 1 RG 162.63 472.44 m 563.65 472.44 l S 0.996 0.945 0.761 RG 90.9 w 31.2 414.45 m 160.38 414.45 l S 1 1 1 RG 162.63 414.45 m 563.65 414.45 l S 0.992 0.898 0.545 RG 2.25 w 28.99 461.02 m 565.85 461.02 l S 28.99 483.85 m 565.85 483.85 l S 28.99 461.02 m 565.85 461.02 l S 28.99 367.87 m 565.85 367.87 l S 30.07 484.93 m 30.07 366.8 l S 161.5 484.93 m 161.5 366.8 l S 564.78 484.93 m 564.78 366.8 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 467.67 Tm (Name:)Tj 0 Tr 1 0 0 1 165.48 467.67 Tm (17 Norton Avenue)Tj 2 Tr 1 0 0 1 34.05 444.84 Tm (Address:)Tj 0 Tr 1 0 0 1 165.48 444.84 Tm (17 Norton Avenue )Tj 1 0 0 1 165.48 427.26 Tm (Burslem)Tj 1 0 0 1 165.48 409.68 Tm (Stoke on Trent)Tj 1 0 0 1 165.48 392.1 Tm (Staffordshire)Tj 1 0 0 1 165.48 374.52 Tm (ST6 7ER)Tj /C2_1 10 Tf 1 0 0 1 28.35 355.62 Tm <0003>Tj 1 0 0 1 28.35 338.62 Tm <0003>Tj ET 0.996 0.945 0.761 RG 20.58 w 31.2 319.08 m 358.95 319.08 l S 1 1 1 RG 361.2 319.08 m 565.9 319.08 l S 0.992 0.898 0.545 RG 2.25 w 28.99 330.5 m 568.1 330.5 l S 28.99 307.67 m 568.1 307.67 l S 30.07 331.57 m 30.07 306.59 l S 360.07 331.57 m 360.07 306.59 l S 567.02 331.57 m 567.02 306.59 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 314.31 Tm (The quality rating for this )Tj 1 0 0 1 191.92 314.31 Tm (care home)Tj 1 0 0 1 255.59 314.31 Tm ( is:)Tj 0 Tr 1 0 0 1 400.14 314.31 Tm (two star good service)Tj /C2_1 10 Tf 1 0 0 1 28.35 295.41 Tm <0003>Tj /T1_0 12 Tf 1 0 0 1 28.35 276.36 Tm (A quality rating is our assessment of how well a care home, agency or sc\ heme is )Tj 1 0 0 1 28.35 259.36 Tm (meeting the needs of the people who use it.)Tj 1 0 0 1 295.2 259.36 Tm (\240 )Tj 1 0 0 1 303.65 259.36 Tm (We give a quality rating following a full )Tj 1 0 0 1 28.35 242.36 Tm (assessment of the service.)Tj 1 0 0 1 189.22 242.36 Tm (\240 )Tj 1 0 0 1 197.67 242.36 Tm (We call this a \221key\222 inspection.)Tj 1 0 0 1 28.35 225.36 Tm (\240)Tj ET 0.996 0.945 0.761 RG 20.58 w 31.2 207.88 m 315.25 207.88 l S 317.5 207.88 m 565.9 207.88 l S 1 1 1 RG 317.5 185.05 m 346.55 185.05 l S 348.8 185.05 m 377.9 185.05 l S 380.15 185.05 m 409.2 185.05 l S 411.45 185.05 m 440.55 185.05 l S 442.8 185.05 m 471.9 185.05 l S 474.15 185.05 m 503.2 185.05 l S 505.45 185.05 m 534.55 185.05 l S 536.8 185.05 m 565.9 185.05 l S 0.992 0.898 0.545 RG 2.25 w 28.99 196.46 m 568.1 196.46 l S 28.99 219.29 m 568.1 219.29 l S 28.99 196.46 m 568.1 196.46 l S 28.99 173.63 m 568.1 173.63 l S 30.07 220.37 m 30.07 172.55 l S 316.37 220.37 m 316.37 172.55 l S 347.67 197.54 m 347.67 172.55 l S 379.02 197.54 m 379.02 172.55 l S 410.32 197.54 m 410.32 172.55 l S 441.67 197.54 m 441.67 172.55 l S 473.02 197.54 m 473.02 172.55 l S 504.32 197.54 m 504.32 172.55 l S 535.67 197.54 m 535.67 172.55 l S 567.02 220.37 m 567.02 172.55 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 203.11 Tm (Lead inspector:)Tj 1 0 0 1 320.35 203.11 Tm (Date:)Tj 0 Tr 1 0 0 1 34.05 180.28 Tm (Wendy Grainger)Tj 1 0 0 1 329.63 180.28 Tm (1)Tj 1 0 0 1 360.95 180.28 Tm (2)Tj 1 0 0 1 392.28 180.28 Tm (0)Tj 1 0 0 1 423.61 180.28 Tm (2)Tj 1 0 0 1 454.95 180.28 Tm (2)Tj 1 0 0 1 486.28 180.28 Tm (0)Tj 1 0 0 1 517.6 180.28 Tm (0)Tj 1 0 0 1 548.96 180.28 Tm (9)Tj /C2_1 10 Tf 1 0 0 1 28.35 161.38 Tm <0003>Tj 1 0 0 1 28.35 144.38 Tm <0003>Tj /C2_0 10 Tf 1 0 0 1 297.64 127.38 Tm <0003>Tj 1 0 0 1 297.64 115.31 Tm <0003>Tj 1 0 0 1 297.64 103.24 Tm <0003>Tj ET endstream endobj 185 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 485.42 30.79 Tm (Page)Tj /T1_0 12 Tf 2 Tr 1 0 0 1 515.95 30.79 Tm (2)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 523.58 30.79 Tm ( of )Tj /T1_0 12 Tf 2 Tr 1 0 0 1 541.88 30.79 Tm (28)Tj /C2_0 10 Tf 0 Tr 1 0 0 1 297.64 803.65 Tm <0003>Tj /T1_0 12 Tf 1 0 0 1 28.35 787.03 Tm (This is a report of an inspection where we looked at how well this )Tj 1 0 0 1 428.32 787.03 Tm (care home is meeting )Tj 1 0 0 1 28.35 769.53 Tm (the needs of people who use it.)Tj 1 0 0 1 226.66 769.53 Tm (There is a summary of what we think this service does )Tj 1 0 0 1 28.35 752.03 Tm (well, what they have improved on and, where it applies, what they need t\ o do better.)Tj 1 0 0 1 28.35 734.54 Tm (We use the national minimum standards to describe the outcomes that peop\ le should )Tj 1 0 0 1 28.35 717.04 Tm (experience.)Tj 1 0 0 1 106.61 717.04 Tm (National minimum standards are written by the Department of Health for )Tj 1 0 0 1 28.35 699.54 Tm (each type of care service.)Tj 1 0 0 1 28.35 679.55 Tm (After the summary there is more detail about our findings. The following\ table explains )Tj 1 0 0 1 28.35 662.05 Tm (what you will see under each outcome area.)Tj ET 22.69 653.87 m 572.15 653.87 l S 22.69 320.23 m 572.15 320.23 l S 22.7 653.87 m 22.7 320.23 l S 572.15 653.87 m 572.15 320.23 l S BT /T1_0 10 Tf 2 Tr 1 0 0 1 31.2 640.57 Tm (Outcome area \(for example )Tj 1 0 0 1 173.59 640.57 Tm (Choice of home\))Tj 1 0 0 1 31.2 610.27 Tm (These are the outcomes that people )Tj 1 0 0 1 216.34 610.27 Tm (staying in care homes should experience.)Tj 1 0 0 1 435.79 610.27 Tm (They reflect the things )Tj 1 0 0 1 31.2 598.12 Tm (that people have said are important to them:)Tj ET 1 0.945 0.761 RG 82.23 w 30.6 533.38 m 562.45 533.38 l S 1 1 1 RG 39.99 w 29.47 513.38 m 563.57 513.38 l S 0.992 0.898 0.545 RG 2.25 w 27.27 534.5 m 565.77 534.5 l S 27.27 576.74 m 565.77 576.74 l S 27.27 534.5 m 565.77 534.5 l S 27.27 492.26 m 565.77 492.26 l S 28.35 577.82 m 28.35 491.18 l S 564.7 577.82 m 564.7 491.18 l S BT /T1_0 12 Tf 0 Tr 1 0 0 1 34.87 561.06 Tm (This box tells you the outcomes that we will always inspect against when\ we do a key )Tj 1 0 0 1 34.87 543.56 Tm (inspection)Tj /T1_0 10 Tf 1 0 0 1 95.78 543.56 Tm (.)Tj /T1_0 12 Tf 1 0 0 1 34.87 518.82 Tm (This box tells you any additional outcomes that we may inspect against w\ hen we do a )Tj 1 0 0 1 34.87 501.32 Tm (key inspection.)Tj 0 0 0 RG 0.5 w /T1_0 10 Tf 2 Tr 1 0 0 1 31.2 461.81 Tm (This is what people )Tj 1 0 0 1 131.32 461.81 Tm (staying in this care home experience:)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 28.35 424.65 Tm (Judgement:)Tj ET 1 0.945 0.761 RG 39.99 w 30.6 393.35 m 562.45 393.35 l S 1 1 1 RG 29.47 394.47 m 563.57 394.47 l S 0.992 0.898 0.545 RG 2.25 w 27.27 415.59 m 565.77 415.59 l S 27.27 373.35 m 565.77 373.35 l S 28.35 416.67 m 28.35 372.27 l S 564.7 416.67 m 564.7 372.27 l S BT /T1_0 12 Tf 1 0 0 1 34.87 399.91 Tm (This box tells you our opinion of what we have looked at in this outcome\ area.)Tj 1 0 0 1 517.79 399.91 Tm (We )Tj 1 0 0 1 34.87 382.41 Tm (will say whether it is excellent, good, adequate or poor.)Tj 1 0 0 1 28.35 356.54 Tm (Evidence:)Tj ET 1 0.945 0.761 RG 22.5 w 30.6 333.98 m 562.45 333.98 l S 1 1 1 RG 29.47 335.11 m 563.57 335.11 l S 0.992 0.898 0.545 RG 2.25 w 27.27 347.48 m 565.77 347.48 l S 27.27 322.73 m 565.77 322.73 l S 28.35 348.55 m 28.35 321.65 l S 564.7 348.55 m 564.7 321.65 l S BT /T1_0 12 Tf 1 0 0 1 34.87 331.79 Tm (This box describes the information we used to come to our judgement.)Tj 1 0 0 1 28.35 285.18 Tm (Copies of the)Tj 1 0 0 1 111.71 285.18 Tm (National Minimum Standards )Tj 1 0 0 1 290.49 285.18 Tm (\226 )Tj 1 0 0 1 302.34 285.18 Tm (Care Homes for Adults \(18-65 years\))Tj 1 0 0 1 526.6 285.18 Tm ( can )Tj 1 0 0 1 28.35 267.68 Tm (be found at www.dh.gov.uk or bought from The Stationery Office \(TSO\) P\ O Box 29, St )Tj 1 0 0 1 28.35 250.18 Tm (Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online orde\ ring from the )Tj 1 0 0 1 28.35 232.69 Tm (Stationery Office is also available: )Tj 0 0 1 rg 1 0 0 1 238.73 232.69 Tm (www.tso.co.uk/bookshop)Tj 0 0 0 rg 1 0 0 1 28.35 192.7 Tm (The Commission for Social Care Inspection aims to:)Tj /T1_1 12 Tf 1 0 0 1 46.35 172.7 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 64.35 172.7 Tm (Put the people who use social care first)Tj /T1_1 12 Tf 1 0 0 1 46.35 155.06 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 64.35 155.06 Tm (Improve services and stamp out bad practice)Tj /T1_1 12 Tf 1 0 0 1 46.35 137.42 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 64.35 137.42 Tm (Be an expert voice on social care)Tj /T1_1 12 Tf 1 0 0 1 46.35 119.78 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 64.35 119.78 Tm (Practise what we preach in our own organisation)Tj 1 0 0 1 28.35 79.64 Tm (Our duty to regulate social care services is set out in the Care Standar\ ds Act 2000.)Tj ET endstream endobj 186 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (3)Tj 0 Tr 1 0 0 1 515.2 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.49 31.8 Tm (28)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35 795.65 Tm <0035004800440047004800550003002C0051004900520055005000440057004C00520051>Tj ET 0.996 0.945 0.761 RG 20.58 w 28.35 774.22 m 224.05 774.22 l S 1 1 1 RG 226.3 774.22 m 567 774.22 l S 0.996 0.945 0.761 RG 28.35 751.39 m 224.05 751.39 l S 1 1 1 RG 226.3 751.39 m 567 751.39 l S 0.996 0.945 0.761 RG 28.35 728.56 m 224.05 728.56 l S 1 1 1 RG 226.3 728.56 m 567 728.56 l S 0.996 0.945 0.761 RG 28.35 705.73 m 224.05 705.73 l S 1 1 1 RG 226.3 705.73 m 567 705.73 l S 0.996 0.945 0.761 RG 151.8 w 28.35 617.29 m 224.05 617.29 l S 1 1 1 RG 226.3 617.29 m 567 617.29 l S 0.996 0.945 0.761 RG 20.58 w 28.35 528.85 m 224.05 528.85 l S 1 1 1 RG 226.3 528.85 m 567 528.85 l S 0.992 0.898 0.545 RG 2.25 w 26.14 762.8 m 569.2 762.8 l S 26.14 739.97 m 569.2 739.97 l S 26.14 717.14 m 569.2 717.14 l S 26.14 694.31 m 569.2 694.31 l S 26.14 540.26 m 569.2 540.26 l S 26.14 785.63 m 569.2 785.63 l S 26.14 762.8 m 569.2 762.8 l S 26.14 739.97 m 569.2 739.97 l S 26.14 717.14 m 569.2 717.14 l S 26.14 694.31 m 569.2 694.31 l S 26.14 540.26 m 569.2 540.26 l S 26.14 517.43 m 569.2 517.43 l S 27.22 786.71 m 27.22 516.35 l S 225.17 786.71 m 225.17 516.35 l S 568.12 786.71 m 568.12 516.35 l S BT /T1_0 12 Tf 1 0 0 1 31.2 769.45 Tm (Document Purpose)Tj 1 0 0 1 229.15 769.45 Tm (Inspection report)Tj 1 0 0 1 31.2 746.62 Tm (Author)Tj 1 0 0 1 229.15 746.62 Tm (CSCI)Tj 1 0 0 1 31.2 723.79 Tm (Audience)Tj 1 0 0 1 229.15 723.79 Tm (General public)Tj 1 0 0 1 31.2 700.96 Tm (Further copies from)Tj 1 0 0 1 229.15 700.96 Tm (0870 240 7535 \(telephone order line\))Tj 1 0 0 1 31.2 678.13 Tm (Copyright)Tj 1 0 0 1 229.15 678.13 Tm (Copyright \251 \()Tj 1 0 0 1 313.49 678.13 Tm (2009)Tj 1 0 0 1 344.02 678.13 Tm (\) Commission for Social Care )Tj 1 0 0 1 229.15 663.55 Tm (Inspection \(CSCI\). This publication may be reproduced )Tj 1 0 0 1 229.15 648.97 Tm (in whole or in part, free of charge, in any format or )Tj 1 0 0 1 229.15 634.39 Tm (medium provided that it is not used for commercial )Tj 1 0 0 1 229.15 619.81 Tm (gain. This consent is subject to the material being )Tj 1 0 0 1 229.15 605.23 Tm (reproduced accurately and on proviso that it is not )Tj 1 0 0 1 229.15 590.65 Tm (used in a derogatory manner or misleading context. )Tj 1 0 0 1 229.15 576.07 Tm (The material should be acknowledged as CSCI )Tj 1 0 0 1 229.15 561.49 Tm (copyright, with the title and date of publication of the )Tj 1 0 0 1 229.15 546.91 Tm (document specified.)Tj 1 0 0 1 31.2 524.08 Tm (Internet address)Tj 1 0 0 1 229.15 524.08 Tm (www.cqc.org.uk)Tj ET endstream endobj 187 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (4)Tj 0 Tr 1 0 0 1 515.2 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.49 31.8 Tm (28)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35 795.65 Tm <002C0051004900520055005000440057004C0052005100030044004500520058005700030057004B0048000300460044005500480003004B005200500048>Tj ET 0.996 0.945 0.761 RG 20.58 w 31.2 774.22 m 267.95 774.22 l S 1 1 1 RG 270.2 774.22 m 565.65 774.22 l S 0.996 0.945 0.761 RG 90.9 w 31.2 716.23 m 267.95 716.23 l S 1 1 1 RG 270.2 716.23 m 565.65 716.23 l S 0.996 0.945 0.761 RG 20.58 w 31.2 658.24 m 267.95 658.24 l S 1 1 1 RG 270.2 658.24 m 565.65 658.24 l S 0.996 0.945 0.761 RG 31.2 635.41 m 267.95 635.41 l S 1 1 1 RG 270.2 635.41 m 565.65 635.41 l S 0.996 0.945 0.761 RG 31.2 612.58 m 267.95 612.58 l S 1 1 1 RG 270.2 612.58 m 565.65 612.58 l S 0.996 0.945 0.761 RG 31.2 589.75 m 267.95 589.75 l S 1 1 1 RG 270.2 589.75 m 565.65 589.75 l S 0.992 0.898 0.545 RG 2.25 w 28.99 762.8 m 567.85 762.8 l S 28.99 669.65 m 567.85 669.65 l S 28.99 646.82 m 567.85 646.82 l S 28.99 623.99 m 567.85 623.99 l S 28.99 601.16 m 567.85 601.16 l S 28.99 785.63 m 567.85 785.63 l S 28.99 762.8 m 567.85 762.8 l S 28.99 669.65 m 567.85 669.65 l S 28.99 646.82 m 567.85 646.82 l S 28.99 623.99 m 567.85 623.99 l S 28.99 601.16 m 567.85 601.16 l S 28.99 578.33 m 567.85 578.33 l S 30.07 786.71 m 30.07 577.26 l S 269.07 786.71 m 269.07 577.26 l S 566.77 786.71 m 566.77 577.26 l S BT /T1_0 12 Tf 1 0 0 1 34.05 769.45 Tm (Name of care home:)Tj 1 0 0 1 273.05 769.45 Tm (17 Norton Avenue)Tj 1 0 0 1 34.05 746.62 Tm (Address:)Tj 1 0 0 1 273.05 746.62 Tm (17 Norton Avenue )Tj 1 0 0 1 273.05 729.04 Tm (Burslem)Tj 1 0 0 1 273.05 711.46 Tm (Stoke on Trent)Tj 1 0 0 1 273.05 693.88 Tm (Staffordshire)Tj 1 0 0 1 273.05 676.3 Tm (ST6 7ER)Tj 1 0 0 1 34.05 653.47 Tm (Telephone number:)Tj 1 0 0 1 273.05 653.47 Tm (01782819870)Tj 1 0 0 1 34.05 630.64 Tm (Fax number:)Tj 1 0 0 1 34.05 607.81 Tm (Email address:)Tj 1 0 0 1 34.05 584.98 Tm (Provider web address:)Tj /T1_0 10 Tf 1 0 0 1 28.35 566.03 Tm (\240)Tj 1 0 0 1 28.35 549.03 Tm (\240)Tj ET 0.996 0.945 0.761 RG 35.16 w 31.2 522.25 m 353.25 522.25 l S 1 1 1 RG 355.5 522.25 m 565.9 522.25 l S 0.992 0.898 0.545 RG 2.25 w 28.99 540.96 m 568.1 540.96 l S 28.99 503.55 m 568.1 503.55 l S 30.07 542.03 m 30.07 502.47 l S 354.37 542.03 m 354.37 502.47 l S 567.02 542.03 m 567.02 502.47 l S BT /T1_0 12 Tf 1 0 0 1 34.05 524.77 Tm (Name of registered provider\(s\):)Tj 1 0 0 1 355.5 524.77 Tm (Choices Housing Association )Tj 1 0 0 1 355.5 510.19 Tm (Limited)Tj /T1_0 10 Tf 1 0 0 1 28.35 491.25 Tm (\240)Tj ET 0.996 0.945 0.761 RG 20.58 w 31.2 471.76 m 353.25 471.76 l S 1 1 1 RG 355.5 471.76 m 565.9 471.76 l S 0.996 0.945 0.761 RG 31.2 448.93 m 353.25 448.93 l S 1 1 1 RG 355.5 448.93 m 565.9 448.93 l S 0.992 0.898 0.545 RG 2.25 w 28.99 460.34 m 568.1 460.34 l S 28.99 483.17 m 568.1 483.17 l S 28.99 460.34 m 568.1 460.34 l S 28.99 437.51 m 568.1 437.51 l S 30.07 484.25 m 30.07 436.43 l S 354.37 484.25 m 354.37 436.43 l S 567.02 484.25 m 567.02 436.43 l S BT /T1_0 12 Tf 1 0 0 1 34.05 466.99 Tm (Type of registration:)Tj 1 0 0 1 358.35 466.99 Tm (care home)Tj 1 0 0 1 34.05 444.16 Tm (Number of places registered:)Tj 1 0 0 1 358.35 444.16 Tm (6)Tj /T1_0 10 Tf 1 0 0 1 28.35 425.21 Tm (\240)Tj 1 0 0 1 28.35 408.21 Tm (\240)Tj ET 0.996 0.945 0.761 RG 20.58 w 31.2 388.72 m 565.6 388.72 l S 41.16 w 31.2 355.6 m 297.2 355.6 l S 20.58 w 299.45 365.89 m 565.6 365.89 l S 299.45 345.31 m 432.52 345.31 l S 432.52 345.31 m 565.6 345.31 l S 0.992 0.898 0.545 RG 2.25 w 28.99 377.31 m 567.8 377.31 l S 28.99 400.14 m 567.8 400.14 l S 28.99 377.31 m 567.8 377.31 l S 28.99 333.9 m 567.8 333.9 l S 30.07 401.21 m 30.07 332.82 l S 298.32 378.38 m 298.32 332.82 l S 566.72 401.21 m 566.72 332.82 l S BT /T1_0 12 Tf 1 0 0 1 34.05 383.95 Tm (Conditions of registration:)Tj 1 0 0 1 34.05 361.12 Tm (Category\(ies\) :)Tj 1 0 0 1 302.3 361.12 Tm (Number of places \(if applicable\):)Tj 1 0 0 1 302.3 340.54 Tm (Under 65)Tj 1 0 0 1 435.37 340.54 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 319.11 m 297.3 319.11 l S 299.55 319.11 m 431.45 319.11 l S 433.7 319.11 m 565.6 319.11 l S 31.2 296.28 m 297.3 296.28 l S 299.55 296.28 m 431.45 296.28 l S 433.7 296.28 m 565.6 296.28 l S 0.996 0.945 0.761 RG 31.2 273.45 m 565.6 273.45 l S 0.992 0.898 0.545 RG 2.25 w 28.99 307.69 m 567.8 307.69 l S 28.99 284.86 m 567.8 284.86 l S 28.99 262.03 m 567.8 262.03 l S 28.99 239.2 m 568.1 239.2 l S 28.99 330.52 m 567.8 330.52 l S 28.99 307.69 m 567.8 307.69 l S 28.99 284.86 m 567.8 284.86 l S 28.99 262.03 m 568.1 262.03 l S 28.99 239.2 m 568.1 239.2 l S 28.99 172.63 m 568.1 172.63 l S 30.07 331.6 m 30.07 171.55 l S 298.42 331.6 m 298.42 283.79 l S 432.57 331.6 m 432.57 283.79 l S 566.72 331.6 m 566.72 171.55 l S BT /T1_0 12 Tf 1 0 0 1 34.05 314.34 Tm (learning disability)Tj 1 0 0 1 302.4 314.34 Tm (6)Tj 1 0 0 1 436.55 314.34 Tm (0)Tj 1 0 0 1 34.05 291.51 Tm (physical disability)Tj 1 0 0 1 302.4 291.51 Tm (6)Tj 1 0 0 1 436.55 291.51 Tm (0)Tj 1 0 0 1 34.05 268.68 Tm (Additional conditions: )Tj 1 0 0 1 34.05 245.85 Tm (The maximum number of service users who can be accommodated is: 6)Tj 1 0 0 1 34.05 223.02 Tm (The registered person may provide the following category of service only\ : Care Home )Tj 1 0 0 1 34.05 208.44 Tm (Only \(Code PC\); To service users of the following gender: Either; Whos\ e primary care )Tj 1 0 0 1 34.05 193.86 Tm (needs on admission to the home are within the following categories: Lear\ ning disability )Tj 1 0 0 1 34.05 179.28 Tm (\(LD\) 6 Physical disability \(PD\) 6)Tj ET 0.996 0.945 0.761 RG 20.58 w 31.2 157.84 m 315.25 157.84 l S 1 1 1 RG 317.5 157.84 m 346.55 157.84 l S 348.8 157.84 m 377.9 157.84 l S 380.15 157.84 m 409.2 157.84 l S 411.45 157.84 m 440.55 157.84 l S 442.8 157.84 m 471.9 157.84 l S 474.15 157.84 m 503.2 157.84 l S 505.45 157.84 m 534.55 157.84 l S 536.8 157.84 m 565.9 157.84 l S 0.992 0.898 0.545 RG 2.25 w 28.99 169.26 m 568.1 169.26 l S 28.99 146.43 m 568.1 146.43 l S 30.07 170.33 m 30.07 145.35 l S 316.37 170.33 m 316.37 145.35 l S 347.67 170.33 m 347.67 145.35 l S 379.02 170.33 m 379.02 145.35 l S 410.32 170.33 m 410.32 145.35 l S 441.67 170.33 m 441.67 145.35 l S 473.02 170.33 m 473.02 145.35 l S 504.32 170.33 m 504.32 145.35 l S 535.67 170.33 m 535.67 145.35 l S 567.02 170.33 m 567.02 145.35 l S BT /T1_0 12 Tf 1 0 0 1 34.05 153.07 Tm (Date of last inspection)Tj ET 0.996 0.945 0.761 RG 17 w 31.2 134.55 m 565.9 134.55 l S 0.992 0.898 0.545 RG 2.25 w 28.99 124.93 m 568.1 124.93 l S 30.07 126 m 30.07 55.07 l S 567.02 126 m 567.02 55.07 l S 28.99 144.18 m 568.1 144.18 l S 28.99 124.93 m 568.1 124.93 l S 28.99 56.15 m 568.1 56.15 l S 30.07 145.25 m 30.07 123.85 l S 567.02 145.25 m 567.02 123.85 l S BT /T1_0 12 Tf 1 0 0 1 35.5 130.99 Tm (Brief description of the )Tj 1 0 0 1 177.31 130.99 Tm (care home)Tj 1 0 0 1 35.5 111.74 Tm (Norton Avenue is a purpose built, single storey home situated in its own\ grounds in )Tj 1 0 0 1 35.5 94.74 Tm (Norton, a residential area of Stoke-on-Trent. It is one of a group of ho\ mes managed by )Tj 1 0 0 1 35.5 77.74 Tm (the Choices Housing Association, which is a well-established provider of\ care for people )Tj ET endstream endobj 188 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.2 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.49 31.8 Tm (28)Tj ET 0.996 0.945 0.761 RG 17 w 31.2 804.03 m 565.9 804.03 l S 0.992 0.898 0.545 RG 2.25 w 28.99 794.4 m 568.1 794.4 l S 30.07 795.48 m 30.07 621.08 l S 567.02 795.48 m 567.02 621.08 l S 28.99 813.65 m 568.1 813.65 l S 28.99 794.4 m 568.1 794.4 l S 28.99 622.15 m 568.1 622.15 l S 30.07 814.73 m 30.07 793.33 l S 567.02 814.73 m 567.02 793.33 l S BT /T1_0 12 Tf 0 Tr 1 0 0 1 35.5 800.47 Tm (Brief description of the )Tj 1 0 0 1 177.31 800.47 Tm (care home)Tj 1 0 0 1 33.25 783.47 Tm (with learning disabilities in North Staffordshire.)Tj 1 0 0 1 33.25 766.47 Tm (\240)Tj 1 0 0 1 33.25 749.47 Tm (Norton Avenue is registered to provide care for six adults with a learni\ ng disability. It )Tj 1 0 0 1 33.25 732.47 Tm (also has a variation to accommodate six persons with a physical disabili\ ty.The home is )Tj 1 0 0 1 33.25 715.47 Tm (conveniently situated to access local transport routes and a range of am\ enities. A )Tj 1 0 0 1 33.25 698.47 Tm (disadvantage with its location is its position on a very steep road, as \ several of the )Tj 1 0 0 1 33.25 681.47 Tm (people now require the use of a wheelchair to go out. The home has acces\ s to its own )Tj 1 0 0 1 33.25 664.47 Tm (transport provided through the company.)Tj 1 0 0 1 33.25 647.47 Tm (The current fees for the service is \243221- 65 per week. The reader may\ wish to obtain )Tj 1 0 0 1 33.25 630.47 Tm (up to date information for the fees from the service.)Tj ET endstream endobj 189 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 40.96 m 566.93 40.96 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 37.19 Tm (Care Homes for Adults \(18-65 years\))Tj 0 Tr 1 0 0 1 489.47 37.19 Tm (Page )Tj 2 Tr 1 0 0 1 520 37.19 Tm (6)Tj 0 Tr 1 0 0 1 526.99 37.19 Tm ( of )Tj 2 Tr 1 0 0 1 545.29 37.19 Tm (28)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35 778.65 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35 757.7 Tm (This is an overview of what we found during the inspection.)Tj ET 0.996 0.945 0.761 RG 20.58 w 31.2 737.22 m 381.05 737.22 l S 1 1 1 RG 383.3 737.22 m 566.2 737.22 l S 0.992 0.898 0.545 RG 2.25 w 28.99 748.64 m 568.4 748.64 l S 28.99 725.81 m 568.4 725.81 l S 30.07 749.71 m 30.07 724.73 l S 382.17 749.71 m 382.17 724.73 l S 567.32 749.71 m 567.32 724.73 l S BT /T1_0 12 Tf 1 0 0 1 34.05 732.45 Tm (The quality rating for this )Tj 1 0 0 1 191.92 732.45 Tm (care home)Tj 1 0 0 1 255.59 732.45 Tm ( is:)Tj 1 0 0 1 411.34 732.45 Tm (two star good service)Tj /C2_0 12 Tf 1 0 0 1 28.35 700.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.29 624.27 Tm (Choice of home)Tj 1 0 0 1 145.27 589.82 Tm (Individual needs and choices)Tj 1 0 0 1 248.74 555.36 Tm (Lifestyle)Tj 1 0 0 1 127.51 520.91 Tm (Personal and healthcare support)Tj 1 0 0 1 106.2 486.46 Tm (Concerns, complaints and protection)Tj 1 0 0 1 226.36 452.02 Tm (Environment)Tj 1 0 0 1 251.17 417.57 Tm (Staffing)Tj 1 0 0 1 92.9 383.11 Tm (Conduct and management of the home)Tj ET q 0.7522736 0 0 0.7516174 305.0500031 317.3200073 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 266.08 m 567.85 266.08 l S 201.16 w 32.32 152.96 m 566.72 152.96 l S 0.992 0.898 0.545 RG 2.25 w 31.2 254.66 m 567.85 254.66 l S 30.12 254.66 m 568.92 254.66 l S 30.12 51.25 m 568.92 51.25 l S 31.2 255.74 m 31.2 50.17 l S 567.85 255.74 m 567.85 50.17 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 261.3 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 238.48 Tm (The overall quality rating for this service is 2 star. This means that t\ he people house )Tj 1 0 0 1 35.17 223.9 Tm (the service experience good quality outcomes.)Tj 1 0 0 1 35.17 209.32 Tm (\240)Tj 1 0 0 1 35.17 194.74 Tm (This unannounced key inspection was carried out by one inspector between\ the hours )Tj 1 0 0 1 35.17 180.15 Tm (of 08:00 and 15:30pm who used the National Minimum Standards for people \ under 65 )Tj 1 0 0 1 35.17 165.57 Tm (years and outcomes for people who use the service as a basis for the ins\ pection.)Tj 1 0 0 1 35.17 150.99 Tm (\240)Tj 1 0 0 1 35.17 136.41 Tm (Prior to the inspection we sent an Annual Quality Assurance Assessment \(\ AQAA\) for the )Tj 1 0 0 1 35.17 121.83 Tm (manager to complete, this was returned to us prior to our visit and with\ in the )Tj 1 0 0 1 35.17 107.25 Tm (requested timescale. The document was comprehensive and provided us with\ )Tj 1 0 0 1 35.17 92.68 Tm (information about the service. The completion of the AQAA is a legal req\ uirement and )Tj 1 0 0 1 35.17 78.1 Tm (it enables the service to undertake a self-assessment, which focuses on \ how well )Tj 1 0 0 1 35.17 63.51 Tm (outcomes are being met for people who use the service. It also gives us \ some )Tj ET endstream endobj 190 0 obj<>stream 1 1 1 RG 1 i 134.22 w 10 M 0 j 0 J []0 d 32.32 745.42 m 566.72 745.42 l S 0.992 0.898 0.545 RG 2.25 w 30.12 813.65 m 568.92 813.65 l S 30.12 677.18 m 568.92 677.18 l S 31.2 814.73 m 31.2 676.11 l S 567.85 814.73 m 567.85 676.11 l S 0 0 0 rg BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 0 Tr 1 0 0 1 32.92 802.72 Tm (numerical information about the service.)Tj 1 0 0 1 32.92 788.14 Tm (\240)Tj 1 0 0 1 32.92 773.56 Tm (We were provided with documents on request, which included: staff traini\ ng, menus, )Tj 1 0 0 1 32.92 758.98 Tm (and care plans. We spent time with the people who use the service and ob\ served the )Tj 1 0 0 1 32.92 744.4 Tm (lunch and staff interaction with the people.)Tj 1 0 0 1 32.92 729.82 Tm (We spent time, spoke and observed the people who were present at the ser\ vice during )Tj 1 0 0 1 32.92 715.24 Tm (the day.)Tj 1 0 0 1 32.92 700.66 Tm (We had the opportunity to speak to staff not on duty who came to the ser\ vice to )Tj 1 0 0 1 32.92 686.08 Tm (support people in their life style)Tj ET endstream endobj 191 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (8)Tj 0 Tr 1 0 0 1 515.2 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.49 31.8 Tm (28)Tj ET 1 1 1 RG 20.58 w 31.2 786.36 m 567.85 786.36 l S 457.98 w 32.32 544.83 m 566.72 544.83 l S 20.58 w 32.7 303.3 m 569.35 303.3 l S 180.96 w 33.82 200.28 m 568.22 200.28 l S 20.58 w 33.45 97.26 m 570.1 97.26 l S 20.7 w 34.57 74.38 m 568.97 74.38 l S 0.992 0.898 0.545 RG 2.25 w 31.2 774.95 m 567.85 774.95 l S 30.12 774.95 m 568.92 774.95 l S 30.12 314.72 m 568.92 314.72 l S 31.2 776.03 m 31.2 313.64 l S 31.2 314.72 m 569.35 314.72 l S 32.7 291.89 m 569.35 291.89 l S 31.62 291.89 m 570.42 291.89 l S 31.62 108.68 m 570.42 108.68 l S 33.45 85.85 m 570.1 85.85 l S 33.45 108.68 m 570.1 108.68 l S 32.37 85.85 m 571.17 85.85 l S 32.37 62.9 m 571.17 62.9 l S 32.7 292.97 m 32.7 107.6 l S 33.45 86.93 m 33.45 61.82 l S 567.85 776.03 m 567.85 313.64 l S 569.35 292.97 m 569.35 107.6 l S 570.1 86.93 m 570.1 61.82 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 1 0 0 1 31.2 781.59 Tm (What the )Tj 1 0 0 1 90.52 781.59 Tm (care home)Tj 1 0 0 1 154.2 781.59 Tm ( does well:)Tj /T1_0 10 Tf 0 Tr 1 0 0 1 567.85 784.25 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 35.17 758.76 Tm (17, Norton Avenue stands in its own grounds of a busy main road. The ser\ vice is )Tj 1 0 0 1 35.17 744.18 Tm (secluded from the road by a high tree screen. It provides a warm and com\ fortable )Tj 1 0 0 1 35.17 729.6 Tm (environment in a setting suited for its purpose to provide space both co\ mmunal and )Tj 1 0 0 1 35.17 715.02 Tm (singular for people.)Tj 1 0 0 1 35.17 700.44 Tm (\240)Tj 1 0 0 1 35.17 685.86 Tm (People who choose to use the service have a full assessment of their nee\ ds, this )Tj 1 0 0 1 35.17 671.28 Tm (assessment would involve other professional agencies where applicable. T\ he )Tj 1 0 0 1 35.17 656.7 Tm (assessment would be followed by an invitation to come to the service for\ the day and )Tj 1 0 0 1 35.17 642.12 Tm (or to remain overnight or weekend. This enables the people to further as\ sess the )Tj 1 0 0 1 35.17 627.54 Tm (individual ensuring that their needs can be met. we were told by one per\ son she had )Tj 1 0 0 1 35.17 612.96 Tm (been to experience an over night and weekend stay prior to moving in. Sh\ e told us ' I )Tj 1 0 0 1 35.17 598.38 Tm (can do most things its a good place to live in', 'I like my key worker'.\ )Tj 1 0 0 1 35.17 583.8 Tm (\240)Tj 1 0 0 1 35.17 569.22 Tm (Arrangements were in place for the continued health monitoring and consu\ ltations from )Tj 1 0 0 1 35.17 554.64 Tm (other professional agencies.)Tj 1 0 0 1 35.17 540.06 Tm (\240)Tj 1 0 0 1 35.17 525.48 Tm (People who choose to use the service were provided with a clean, well fu\ rnished, and )Tj 1 0 0 1 35.17 510.9 Tm (comfortable homely single storey home. We observed the staff on duty and\ the staff )Tj 1 0 0 1 35.17 496.32 Tm (that came to the service to act as escort to enable three individuals li\ fe style to )Tj 1 0 0 1 35.17 481.74 Tm (continue. Interaction was warm positive and the people responded to the \ attention and )Tj 1 0 0 1 35.17 467.16 Tm (help offered.)Tj 1 0 0 1 35.17 452.58 Tm (\240)Tj 1 0 0 1 35.17 438 Tm (Contacts throughout the day by the manager with the people were warm and\ she )Tj 1 0 0 1 35.17 423.42 Tm (demonstrated her knowledge of the people who use the service.)Tj 1 0 0 1 35.17 408.84 Tm (\240)Tj 1 0 0 1 35.17 394.26 Tm (Documents provided for the personal care, risk assessments and social li\ fe style taken )Tj 1 0 0 1 35.17 379.68 Tm (by individuals were comprehensive and included communication and health \ needs.)Tj 1 0 0 1 35.17 365.1 Tm (\240)Tj 1 0 0 1 35.17 350.52 Tm (We were told in the completed staff 'Have your say' surveys that 'the se\ rvice provides )Tj 1 0 0 1 35.17 335.94 Tm (a good quality care ensuring the care is tailor made for individuals', '\ Care is person )Tj 1 0 0 1 35.17 321.36 Tm (centered', 'I am proud to work at the home'.)Tj /T1_0 10 Tf 1 0 0 1 568.97 543.28 Tm (\240)Tj 1 0 0 1 31.2 301.19 Tm (\240)Tj /T1_0 12 Tf 2 Tr 1 0 0 1 32.7 298.53 Tm (What has improved since the last inspection?)Tj /T1_0 10 Tf 0 Tr 1 0 0 1 569.35 301.75 Tm (\240)Tj 1 0 0 1 31.2 198.73 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 36.67 275.7 Tm (There has been an ongoing decorating and refurbishment plan. The AQAA to\ ld us that )Tj 1 0 0 1 36.67 261.12 Tm (individuals bedrooms have been redecorated and refurnished to suit indiv\ iduals choice. )Tj 1 0 0 1 36.67 246.54 Tm (New carpets and curtains have also been provided in the bedrooms. The di\ ning room )Tj 1 0 0 1 36.67 231.96 Tm (has been decorated and new furniture purchased. A new flat screen televi\ sion has been )Tj 1 0 0 1 36.67 217.38 Tm (fitted in the large lounge.)Tj 1 0 0 1 36.67 202.8 Tm (\240)Tj 1 0 0 1 36.67 188.22 Tm (We received 'Have your say',surveys completed by the people told us that\ the 'home is )Tj 1 0 0 1 36.67 173.64 Tm (also fresh and clean')Tj 1 0 0 1 36.67 159.06 Tm (\240)Tj 1 0 0 1 36.67 144.48 Tm (Staff training has included challenging behaviour and the management of \ potential )Tj 1 0 0 1 36.67 129.9 Tm (aggression courses.)Tj 1 0 0 1 36.67 115.32 Tm (Since the last inspection the complaints procedure has been reviewed.)Tj /T1_0 10 Tf 1 0 0 1 570.47 198.73 Tm (\240)Tj 1 0 0 1 31.2 95.71 Tm (\240)Tj /T1_0 12 Tf 2 Tr 1 0 0 1 33.45 92.49 Tm (What they could do better:)Tj /T1_0 10 Tf 0 Tr 1 0 0 1 31.2 72.82 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 37.42 69.66 Tm (During the inspection it was noted that the service did not have the req\ uired fax )Tj ET endstream endobj 192 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (9)Tj 0 Tr 1 0 0 1 515.2 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.49 31.8 Tm (28)Tj ET 1 1 1 RG 17.58 w 34.57 803.74 m 568.97 803.74 l S 0.992 0.898 0.545 RG 2.25 w 32.37 813.65 m 571.17 813.65 l S 32.37 793.82 m 571.17 793.82 l S 33.45 814.73 m 33.45 792.75 l S 570.1 814.73 m 570.1 792.75 l S BT /T1_0 12 Tf 0 Tr 1 0 0 1 35.17 802.72 Tm (machine)Tj 1 0 0 1 28.35 779.26 Tm (\240)Tj 1 0 0 1 28.35 759.27 Tm (If you want to know what action the person responsible for this )Tj 1 0 0 1 416.37 759.27 Tm (care home)Tj 1 0 0 1 480.04 759.27 Tm ( is taking )Tj 1 0 0 1 28.35 741.77 Tm (following this report, you can contact them using the details set out on\ page 4.)Tj 1 0 0 1 28.35 721.78 Tm (\240)Tj 1 0 0 1 28.35 701.78 Tm (The report of this inspection is available from our website )Tj 1 0 0 1 380.85 701.78 Tm (www.cqc.org.uk.)Tj 1 0 0 1 490.78 701.78 Tm (You can get )Tj 1 0 0 1 28.35 684.28 Tm (printed copies from )Tj 1 0 0 1 149.87 684.28 Tm (enquiries@cqc.org.uk or by telephoning our order line \226)Tj 1 0 0 1 488.4 684.28 Tm (0870 240 )Tj 1 0 0 1 28.35 666.79 Tm (7535.)Tj ET endstream endobj 193 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (10)Tj 0 Tr 1 0 0 1 522.2 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 31.8 Tm (28)Tj /T1_0 14 Tf 1 0 0 1 28.35 777.09 Tm (Details of our findings)Tj ET 0.984 0.788 0.086 RG 26 w 32.32 740.77 m 562.53 740.77 l S 0.992 0.898 0.545 RG 2.25 w 28.99 756.02 m 565.85 756.02 l S 28.99 727.77 m 565.85 727.77 l S 30.07 757.1 m 30.07 726.7 l S 564.78 757.1 m 564.78 726.7 l S BT /C2_0 12 Tf 0 Tr 1 0 0 1 34.05 738.89 Tm <00260052005100570048005100570056>Tj ET 1 1 1 RG 16 w 28.35 694.52 m 566.93 694.52 l S BT /T1_0 12 Tf 1 0 0 1 28.35 690.46 Tm (Choice of home\240 \(standards 1 - 5\))Tj ET 28.35 672.52 m 566.93 672.52 l S BT /T1_0 12 Tf 1 0 0 1 28.35 668.46 Tm (Individual needs and choices\240 \(standards 6-10\))Tj ET 28.35 650.52 m 566.93 650.52 l S BT /T1_0 12 Tf 1 0 0 1 28.35 646.46 Tm (Lifestyle\240 \(standards 11 - 17\))Tj ET 28.35 628.52 m 566.93 628.52 l S BT /T1_0 12 Tf 1 0 0 1 28.35 624.46 Tm (Personal and healthcare support\240 \(standards 18 - 21\))Tj ET 28.35 606.52 m 566.93 606.52 l S BT /T1_0 12 Tf 1 0 0 1 28.35 602.46 Tm (Concerns, complaints and protection\240 \(standards 22 - 23\))Tj ET 28.35 584.52 m 566.93 584.52 l S BT /T1_0 12 Tf 1 0 0 1 28.35 580.46 Tm (Environment\240 \(standards 24 - 30\))Tj ET 28.35 562.52 m 566.93 562.52 l S BT /T1_0 12 Tf 1 0 0 1 28.35 558.46 Tm (Staffing\240 \(standards 31 - 36\))Tj ET 28.35 540.52 m 566.93 540.52 l S BT /T1_0 12 Tf 1 0 0 1 28.35 536.46 Tm (Conduct and management of the home\240 \(standards 37 - 43\))Tj 1 0 0 1 28.35 516.46 Tm (Outstanding statutory requirements)Tj 1 0 0 1 28.35 494.59 Tm (Requirements and recommendations from this inspection)Tj ET endstream endobj 194 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (11)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Choice of home )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 172.25 w 32.32 627.38 m 562.53 627.38 l S 1 1 1 RG 102 w 31.2 593.38 m 563.65 593.38 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 541.25 m 565.85 541.25 l S 30.07 716.83 m 30.07 540.17 l S 564.78 716.83 m 564.78 540.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (People are confident that the care home can support them. This is becaus\ e there is an )Tj 1 0 0 1 35.5 685.57 Tm (accurate assessment of their needs that they, or people close to them, h\ ave been )Tj 1 0 0 1 35.5 668.57 Tm (involved in. This tells the home all about them, what they hope for and \ want to )Tj 1 0 0 1 35.5 651.57 Tm (achieve, and the support they need.)Tj 1 0 0 1 35.5 632.32 Tm (People can decide whether the care home can meet their support and accom\ modation )Tj 1 0 0 1 35.5 615.32 Tm (needs. This is because they, and people close to them, can visit the hom\ e and get full, )Tj 1 0 0 1 35.5 598.32 Tm (clear, accurate and up to date information. If they decide to stay in th\ e home they )Tj 1 0 0 1 35.5 581.32 Tm (know about their rights and responsibilities because there is an easy to\ understand )Tj 1 0 0 1 35.5 564.32 Tm (contract or statement of terms and conditions between the person and the\ care home )Tj 1 0 0 1 35.5 547.32 Tm (that includes how much they will pay and what the home provides for the \ money.)Tj /C2_0 12 Tf 1 0 0 1 28.35 523 Tm <0003>Tj 1 0 0 1 28.35 501 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 501 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 478.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 420.74 m 562.54 420.74 l S 1 1 1 RG 22.5 w 32.35 465.17 m 564.79 465.17 l S 84.36 w 33.47 409.5 m 563.66 409.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 452.8 m 565.87 452.8 l S 32.35 453.88 m 32.35 365.12 l S 564.79 453.88 m 564.79 365.12 l S 32.35 452.8 m 564.79 452.8 l S 31.27 366.19 m 565.87 366.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 461.86 Tm (Judgement:)Tj 1 0 0 1 36.62 437.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 437.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 437.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 419.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 392.75 Tm (People who wish to live at the service receive all the information they \ require and are )Tj 1 0 0 1 36.62 375.25 Tm (assessed so that they can be assured the service can met their needs.)Tj 1 0 0 1 28.35 350.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 258.3 w 34.6 211.17 m 562.54 211.17 l S 1 1 1 RG 22.5 w 32.35 331.32 m 564.79 331.32 l S 236.93 w 33.47 199.36 m 563.66 199.36 l S 0.992 0.898 0.545 RG 2.25 w 31.27 318.95 m 565.87 318.95 l S 32.35 320.03 m 32.35 78.7 l S 564.79 320.03 m 564.79 78.7 l S 32.35 318.95 m 564.79 318.95 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 328.01 Tm (Evidence:)Tj 1 0 0 1 36.57 303.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 285.77 Tm (Statement of Purpose the assessment of peoples needs were consistent wit\ h this )Tj 1 0 0 1 36.57 268.27 Tm (document. Admissions were agreed following an assessment of individuals \ needs. The )Tj 1 0 0 1 36.57 250.78 Tm (document contained the current fees covering a weekly placement. The Sta\ tement of )Tj 1 0 0 1 36.57 233.28 Tm (Purpose and service users guide was made available to us. The document w\ as )Tj 1 0 0 1 36.57 215.79 Tm (simplistic, clear in its content and identified to the people the servic\ e they could )Tj 1 0 0 1 36.57 198.29 Tm (expect. We received completed 'Have your say' surveys from the people wh\ o use the )Tj 1 0 0 1 36.57 180.79 Tm (service, each one confirmed that they had been asked if they wished to l\ ive at the )Tj 1 0 0 1 36.57 163.3 Tm (home and each agreed they had enough information prior to moving in. One\ person )Tj 1 0 0 1 36.57 145.8 Tm (confirmed that she had been asked to stay over night and for a weekend b\ efore )Tj 1 0 0 1 36.57 128.31 Tm (making up her mind to live here. We were told by this person 'Its a good\ place to live )Tj 1 0 0 1 36.57 110.81 Tm (I can do most things')Tj 1 0 0 1 36.57 93.31 Tm (\240)Tj ET endstream endobj 195 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (12)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 0.996 0.945 0.761 RG 56.36 w 34.6 783.22 m 562.54 783.22 l S 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 34.99 w 33.47 771.41 m 563.66 771.41 l S 0.992 0.898 0.545 RG 2.25 w 31.27 790.03 m 565.87 790.03 l S 32.35 791.11 m 32.35 751.71 l S 564.79 791.11 m 564.79 751.71 l S 32.35 790.03 m 564.79 790.03 l S 31.27 752.79 m 565.87 752.79 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj 1 0 0 1 34.32 779.1 Tm (The service encourages contact with families and friends. Each of the pe\ ople has an )Tj 1 0 0 1 34.32 761.6 Tm (allocated key worker, one person confirmed to us who her key worker was.\ )Tj ET endstream endobj 196 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (13)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Individual needs and choices )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 189.25 w 32.32 618.88 m 562.53 618.88 l S 1 1 1 RG 85 w 31.2 567.88 m 563.65 567.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 611.5 m 565.85 611.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 611.5 m 565.85 611.5 l S 28.99 524.25 m 565.85 524.25 l S 30.07 716.83 m 30.07 523.17 l S 564.78 716.83 m 564.78 523.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (People\222s needs and goals are met. The home has a plan of care that th\ e person, or )Tj 1 0 0 1 35.5 685.57 Tm (someone close to them, has been involved in making. People are able to m\ ake )Tj 1 0 0 1 35.5 668.57 Tm (decisions about their life, including their finances, with support if th\ ey need it. This is )Tj 1 0 0 1 35.5 651.57 Tm (because the staff promote their rights and choices. People are supported\ to take risks )Tj 1 0 0 1 35.5 634.57 Tm (to enable them to stay independent. This is because the staff have appro\ priate )Tj 1 0 0 1 35.5 617.57 Tm (information on which to base decisions.)Tj 1 0 0 1 35.5 598.32 Tm (People are asked about, and are involved in, all aspects of life in the \ home. This is )Tj 1 0 0 1 35.5 581.32 Tm (because the manager and staff offer them opportunities to participate in\ the day to )Tj 1 0 0 1 35.5 564.32 Tm (day running of the home and enable them to influence key decisions. Peop\ le are )Tj 1 0 0 1 35.5 547.32 Tm (confident that the home handles information about them appropriately. Th\ is is )Tj 1 0 0 1 35.5 530.32 Tm (because the home has clear policies and procedures that staff follow.)Tj /C2_0 12 Tf 1 0 0 1 28.35 506 Tm <0003>Tj 1 0 0 1 28.35 484 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 484 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 461.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 403.74 m 562.54 403.74 l S 1 1 1 RG 22.5 w 32.35 448.17 m 564.79 448.17 l S 84.36 w 33.47 392.5 m 563.66 392.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 435.8 m 565.87 435.8 l S 32.35 436.88 m 32.35 348.12 l S 564.79 436.88 m 564.79 348.12 l S 32.35 435.8 m 564.79 435.8 l S 31.27 349.19 m 565.87 349.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 444.86 Tm (Judgement:)Tj 1 0 0 1 36.62 420.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 420.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 420.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 402.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 375.75 Tm (Individuals are involved in decisions about their daily routines and soc\ ial life style, and )Tj 1 0 0 1 36.62 358.25 Tm (where able to do so in planning their care.)Tj 1 0 0 1 28.35 333.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 241.3 w 34.6 202.67 m 562.54 202.67 l S 1 1 1 RG 22.5 w 32.35 314.32 m 564.79 314.32 l S 219.93 w 33.47 190.86 m 563.66 190.86 l S 0.992 0.898 0.545 RG 2.25 w 31.27 301.95 m 565.87 301.95 l S 32.35 303.03 m 32.35 78.7 l S 564.79 303.03 m 564.79 78.7 l S 32.35 301.95 m 564.79 301.95 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 311.01 Tm (Evidence:)Tj 1 0 0 1 36.57 286.27 Tm (The AQAA we received prior to the inspection told us that each individua\ l is assessed )Tj 1 0 0 1 36.57 268.77 Tm (and his or her changing needs and personal goals were reflected in their\ person )Tj 1 0 0 1 36.57 251.27 Tm (centered plan of care. Care plans were tailored to individuals and the s\ upport they )Tj 1 0 0 1 36.57 233.78 Tm (may require to enable them to continue with their life style.)Tj 1 0 0 1 36.57 216.28 Tm (\240)Tj 1 0 0 1 36.57 198.79 Tm (Each person was consulted on their care plan and is encouraged to partic\ ipate; this )Tj 1 0 0 1 36.57 181.29 Tm (was evidenced from the pictorial review for one person. The care plans w\ ere detailed )Tj 1 0 0 1 36.57 163.79 Tm (and tailored to the individual's skills, routines, risk assessments and \ issues such as )Tj 1 0 0 1 36.57 146.3 Tm ('what is important to them'. A separate document is used to understand i\ ndividual's )Tj 1 0 0 1 36.57 128.8 Tm (people's communication and body language demeanor to enable staff to sup\ port them. )Tj 1 0 0 1 36.57 111.31 Tm (Each of the people have been assessed following the Mental Capacity Act \ guidelines, )Tj 1 0 0 1 36.57 93.81 Tm (this was evidenced in the documents provided to us. We evidenced people \ making )Tj ET endstream endobj 197 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (14)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 0.996 0.945 0.761 RG 178.84 w 34.6 721.99 m 562.54 721.99 l S 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 157.46 w 33.47 710.18 m 563.66 710.18 l S 0.992 0.898 0.545 RG 2.25 w 31.27 790.03 m 565.87 790.03 l S 32.35 791.11 m 32.35 629.24 l S 564.79 791.11 m 564.79 629.24 l S 32.35 790.03 m 564.79 790.03 l S 31.27 630.32 m 565.87 630.32 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj 1 0 0 1 34.32 779.1 Tm (choices throughout the day from what to have for lunch to go swimming or\ not. This )Tj 1 0 0 1 34.32 761.6 Tm (option confirmed comments made by people in the completed 'Have your say\ ' surveys )Tj 1 0 0 1 34.32 744.11 Tm (returned to us.)Tj 1 0 0 1 34.32 726.61 Tm (\240)Tj 1 0 0 1 34.32 709.11 Tm (Each person has an individual risk assessment, which highlights any chan\ ges to their )Tj 1 0 0 1 34.32 691.62 Tm (routines. We were told by one person that she had a key worker and the n\ ame of the )Tj 1 0 0 1 34.32 674.12 Tm (person. Comments on the day from people who use the service included:)Tj 1 0 0 1 34.32 656.63 Tm ('It's a nice home I like it here'.)Tj 1 0 0 1 34.32 639.13 Tm ('It's like a family here'.)Tj ET endstream endobj 198 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (15)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Lifestyle )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 223.25 w 32.32 601.88 m 562.53 601.88 l S 1 1 1 RG 51 w 31.2 516.88 m 563.65 516.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 543.5 m 565.85 543.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 543.5 m 565.85 543.5 l S 28.99 490.25 m 565.85 490.25 l S 30.07 716.83 m 30.07 489.17 l S 564.78 716.83 m 564.78 489.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (Each person is treated as an individual and the care home is responsive \ to his or her )Tj 1 0 0 1 35.5 685.57 Tm (race, culture, religion, age, disability, gender and sexual orientation.\ They can take )Tj 1 0 0 1 35.5 668.57 Tm (part in activities that are appropriate to their age and culture and are\ part of their )Tj 1 0 0 1 35.5 651.57 Tm (local community. The care home supports people to follow personal intere\ sts and )Tj 1 0 0 1 35.5 634.57 Tm (activities. People are able to keep in touch with family, friends and re\ presentatives and )Tj 1 0 0 1 35.5 617.57 Tm (the home supports them to have appropriate personal, family and sexual r\ elationships. )Tj 1 0 0 1 35.5 600.57 Tm (People are as independent as they can be, lead their chosen lifestyle an\ d have the )Tj 1 0 0 1 35.5 583.57 Tm (opportunity to make the most of their abilities. Their dignity and right\ s are respected )Tj 1 0 0 1 35.5 566.57 Tm (in their daily life. People have healthy, well-presented meals and snack\ s, at a time and )Tj 1 0 0 1 35.5 549.57 Tm (place to suit them.)Tj 1 0 0 1 35.5 530.32 Tm (People have opportunities to develop their social, emotional, communicat\ ion and )Tj 1 0 0 1 35.5 513.32 Tm (independent living skills. This is because the staff support their perso\ nal development. )Tj 1 0 0 1 35.5 496.32 Tm (People choose and participate in suitable leisure activities.)Tj /C2_0 12 Tf 1 0 0 1 28.35 472 Tm <0003>Tj 1 0 0 1 28.35 450 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 450 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 427.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 369.74 m 562.54 369.74 l S 1 1 1 RG 22.5 w 32.35 414.17 m 564.79 414.17 l S 84.36 w 33.47 358.5 m 563.66 358.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 401.8 m 565.87 401.8 l S 32.35 402.88 m 32.35 314.12 l S 564.79 402.88 m 564.79 314.12 l S 32.35 401.8 m 564.79 401.8 l S 31.27 315.19 m 565.87 315.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 410.86 Tm (Judgement:)Tj 1 0 0 1 36.62 386.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 386.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 386.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 368.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 341.75 Tm (People who use the service are supported and are encouraged to experienc\ e a full )Tj 1 0 0 1 36.62 324.25 Tm (lifestyle.)Tj 1 0 0 1 28.35 299.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 207.3 w 34.6 185.67 m 562.54 185.67 l S 1 1 1 RG 22.5 w 32.35 280.32 m 564.79 280.32 l S 185.93 w 33.47 173.86 m 563.66 173.86 l S 0.992 0.898 0.545 RG 2.25 w 31.27 267.95 m 565.87 267.95 l S 32.35 269.03 m 32.35 78.7 l S 564.79 269.03 m 564.79 78.7 l S 32.35 267.95 m 564.79 267.95 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 277.01 Tm (Evidence:)Tj 1 0 0 1 36.57 252.27 Tm (The AQAA we received prior to the inspection told us that the service en\ ables people )Tj 1 0 0 1 36.57 234.77 Tm (to live a life style of their choice. People participate in the weekly m\ eetings and had )Tj 1 0 0 1 36.57 217.27 Tm (good links with the community. This was evidenced during the inspection \ and from the )Tj 1 0 0 1 36.57 199.78 Tm (records seen.)Tj 1 0 0 1 36.57 182.28 Tm (\240)Tj 1 0 0 1 36.57 164.79 Tm (People are encouraged to eat a healthy diet of their choice prepared fro\ m their )Tj 1 0 0 1 36.57 147.29 Tm (contributions to the menus. Lunch on the day was a selection of food bas\ ed on )Tj 1 0 0 1 36.57 129.79 Tm (individuals choice. Individuals are encouraged to be part of the daily f\ ood preparation )Tj 1 0 0 1 36.57 112.3 Tm (and baking cakes.)Tj 1 0 0 1 36.57 94.8 Tm (\240)Tj ET endstream endobj 199 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (16)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 0.996 0.945 0.761 RG 178.84 w 34.6 721.99 m 562.54 721.99 l S 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 157.46 w 33.47 710.18 m 563.66 710.18 l S 0.992 0.898 0.545 RG 2.25 w 31.27 790.03 m 565.87 790.03 l S 32.35 791.11 m 32.35 629.24 l S 564.79 791.11 m 564.79 629.24 l S 32.35 790.03 m 564.79 790.03 l S 31.27 630.32 m 565.87 630.32 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj 1 0 0 1 34.32 779.1 Tm (No person at the service chooses to attend any of the local colleges and\ because of )Tj 1 0 0 1 34.32 761.6 Tm (their ages do not attend a work placement.)Tj 1 0 0 1 34.32 744.11 Tm (\240)Tj 1 0 0 1 34.32 726.61 Tm (We observed the daily routine that was not disrupted by the inspection t\ he people )Tj 1 0 0 1 34.32 709.11 Tm (were relaxed and comfortable with all the staff and responded to their s\ ensitive )Tj 1 0 0 1 34.32 691.62 Tm (attention.)Tj 1 0 0 1 34.32 674.12 Tm (\240)Tj 1 0 0 1 34.32 656.63 Tm (During the year the records identified that people had taken holidays in\ various parts )Tj 1 0 0 1 34.32 639.13 Tm (of the country with members of the staff to support them.)Tj ET endstream endobj 200 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (17)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Personal and healthcare support )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 155.25 w 32.32 635.88 m 562.53 635.88 l S 1 1 1 RG 68 w 31.2 593.38 m 563.65 593.38 l S 0.992 0.898 0.545 RG 2.25 w 28.99 628.5 m 565.85 628.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 628.5 m 565.85 628.5 l S 28.99 558.25 m 565.85 558.25 l S 30.07 716.83 m 30.07 557.17 l S 564.78 716.83 m 564.78 557.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (People receive personal support from staff in the way they prefer and wa\ nt. Their )Tj 1 0 0 1 35.5 685.57 Tm (physical and emotional health needs are met because the home has procedu\ res in )Tj 1 0 0 1 35.5 668.57 Tm (place that staff follow. If people take medicine, they manage it themsel\ ves if they can. )Tj 1 0 0 1 35.5 651.57 Tm (If they cannot manage their medicine, the care home supports them with i\ t in a safe )Tj 1 0 0 1 35.5 634.57 Tm (way.)Tj 1 0 0 1 35.5 615.32 Tm (If people are approaching the end of their life, the care home will resp\ ect their choices )Tj 1 0 0 1 35.5 598.32 Tm (and help them to feel comfortable and secure. They, and people close to \ them, are )Tj 1 0 0 1 35.5 581.32 Tm (reassured that their death will be handled with sensitivity, dignity and\ respect, and )Tj 1 0 0 1 35.5 564.32 Tm (take account of their spiritual and cultural wishes. )Tj /C2_0 12 Tf 1 0 0 1 28.35 540 Tm <0003>Tj 1 0 0 1 28.35 518 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 518 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 495.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 437.74 m 562.54 437.74 l S 1 1 1 RG 22.5 w 32.35 482.17 m 564.79 482.17 l S 84.36 w 33.47 426.5 m 563.66 426.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 469.8 m 565.87 469.8 l S 32.35 470.88 m 32.35 382.12 l S 564.79 470.88 m 564.79 382.12 l S 32.35 469.8 m 564.79 469.8 l S 31.27 383.19 m 565.87 383.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 478.86 Tm (Judgement:)Tj 1 0 0 1 36.62 454.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 454.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 454.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 436.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 409.75 Tm (The service meets the health and personal care needs of the people who u\ se the )Tj 1 0 0 1 36.62 392.25 Tm (service.)Tj 1 0 0 1 28.35 367.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 275.3 w 34.6 219.67 m 562.54 219.67 l S 1 1 1 RG 22.5 w 32.35 348.32 m 564.79 348.32 l S 253.93 w 33.47 207.86 m 563.66 207.86 l S 0.992 0.898 0.545 RG 2.25 w 31.27 335.95 m 565.87 335.95 l S 32.35 337.03 m 32.35 78.7 l S 564.79 337.03 m 564.79 78.7 l S 32.35 335.95 m 564.79 335.95 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 345.01 Tm (Evidence:)Tj 1 0 0 1 36.57 320.27 Tm (We were told in the AQAA received prior to the inspection that each pers\ on had a )Tj 1 0 0 1 36.57 302.77 Tm (package of health care. Staff continuously monitors the needs of individ\ uals, which )Tj 1 0 0 1 36.57 285.27 Tm (details the manner in which they prefer their care and support to be del\ ivered. )Tj 1 0 0 1 36.57 267.78 Tm (Arrangements had been made to promote the comfort of individuals, with t\ he )Tj 1 0 0 1 36.57 250.28 Tm (provision of a pressure mattress, which had improved the interity of the\ persons skin. )Tj 1 0 0 1 36.57 232.79 Tm (One person told me she was more independent with her new wheelchair,'I a\ m more )Tj 1 0 0 1 36.57 215.29 Tm (comfortable and its better for me to get around'.)Tj 1 0 0 1 36.57 197.79 Tm (\240)Tj 1 0 0 1 36.57 180.3 Tm (Each of the people was registered with a general practitioner who would \ visit if )Tj 1 0 0 1 36.57 162.8 Tm (necessary. Peoples records for people who use the service identified tha\ t people using )Tj 1 0 0 1 36.57 145.31 Tm (the service are given support from other professional agencies.)Tj 1 0 0 1 36.57 127.81 Tm (\240)Tj 1 0 0 1 36.57 110.31 Tm (Staff who administer medication were annually assessed for their compete\ ncy by the )Tj 1 0 0 1 36.57 92.82 Tm (registered care manager. There is a list of the signatures in the record\ s of the people )Tj ET endstream endobj 201 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (18)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 0.996 0.945 0.761 RG 91.36 w 34.6 765.73 m 562.54 765.73 l S 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 69.98 w 33.47 753.92 m 563.66 753.92 l S 0.992 0.898 0.545 RG 2.25 w 31.27 790.03 m 565.87 790.03 l S 32.35 791.11 m 32.35 716.72 l S 564.79 791.11 m 564.79 716.72 l S 32.35 790.03 m 564.79 790.03 l S 31.27 717.8 m 565.87 717.8 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj 1 0 0 1 34.32 779.1 Tm (who administer medication. Medication is stored in locked boxes within a\ locked )Tj 1 0 0 1 34.32 761.6 Tm (kitchen cupboard. The people using the service are not prescribed contro\ lled )Tj 1 0 0 1 34.32 744.11 Tm (medication. Medication Administration records were seen and signed up to\ date.)Tj 1 0 0 1 34.32 726.61 Tm (No person using the service was self medicating.)Tj ET endstream endobj 202 0 obj<> endobj 203 0 obj<> endobj 204 0 obj<>stream HlVXTW{`W`ftMĎ*0 vGcKT>b/1fwd5Ff/`nERo!7)15dl<&D%eEr(*Oj35wb^1|d՜4i4v3L8ljܦ^X>[Sol\/s^7R*UUQs:.uoаQ㷚5Ս&s3whʳuiݿtԹKn{|ϫWz8h9*8$Ȩ1q I)ic32ƍ0q)SM1slۜ(7od埬X*o(trm; wڽgG;~⋓N9{.koܼu/߇fHQ' &q2s5tS⌸')"rɹrUjP-mStAw{d}^o1.zFb&'S-SS]S#br_%oG5 jXs;'[/YLS,ɵ`-Duv]^΢%X|b%Hb |=x8\K6h[뗕o= ^2%K=R2郀 U޹Y%֒ŋ+oPV\Zܶݕwn`gTҜsWUHiWŐgƜwŀ: Xo00+ 8 ‡HՅ~Jlo<liV#YD"<.[Dpk{x!HD2TEґqxLjL$U9;~~zӇ x>tb%V؟8UXX8¡0p8Q fCia:; HF15X1YuPt+G3uY]9qgl!1)l̷؄nLeW|lJF8`&89f6;=8effs`K _s*n>n7q+hSZ5\~VM-VnSڳs {ؚyy0?1q`[Vfx7$ǻSWnE[|&봲 w2{ͱhT?2G澒?l2Xu y,g[x#E_f56-l#;ܬ;m;%Xt;کs}ٝu7q\N:N߶d²ldY&u18p015q55${i& iKGh혏h0 LJB SdjfҙP?h}2LOzｽ{{o@ae ϖU0KײHWwO>FyiJSzf*&44':<<#̪90?(bCk( !lTO`޼FQQT32uc6:c=LqT}yI )lY?P8 'K+7M"^)W .@O%E!a5!s+^UEQ+)0g4CQ}~W߰YlQe 80#im\E$kΊ<-d NoZ%&USV´:Ok0bt'OJP+IDR&%I 1kP]/6ތFSENrXW#MzA{=Az|S~ Cϰ,<\{PEl)[Ɠ۞F|y)QVJվ'E)G-s}B"IKbzGl,AWwpPTt X"v>k~'KNX7Q։vVrh(zUU9 %YNݰR6;`FdS"“2`bdS˓<ߞÉ;BD ߭ߔo_Ekun* :slr }50w=A}m$x0t.=ܺ7[d4Y=6c.tչ\.ME5bq+W\~rAÂL7ʶz3z #~%P{Mz'z[Q)<֥f%Tс(p(Pх&@2D Cx17-ޖ,> A"5,c--htp7mK4E|#5rm^UVQ>{`S{_Rs$2ZJ5b`xl-;~KU]r }.%j:\{%[oOk^O*ھ)[=a@mo7uUݚc$QLIu6Wc9[pV4jdRMBܣXj%05 (͐$2`w3; +k v75}ЗO>3Se9zE!?f8i6i6LB1G9 Nl&3jj-Zli%Z[/b{l+L $L 1y4PBvNi&4̔IS Ig0dBINx]=;CX 0>1dqK*Fp&*^Z8Jq׋B HqJ/B)rDvkȞقeOg:|TC05mT&M50IpIrȨD2a,;Gzy܍TO} dUCRIm;n4q/ U劇F ȃ*&uv,# e8 Q9W O/A!^ ۜzOdh=aUↈRUq4&C\P0ZtXj=K OdE|P+-yC2c1"J% D | 8OxQ)߀y@T!SJII4ZNN13 sQ+/ݿK&7}y7^CK^hh}wuvᎦ ow jkqe`6U/sE䤡!U'w^MK7w[mJ\U 9A_Rԕa9qNb*b !E%(%D8*c149b-̝HN9\ :ӡ0aQSM#$ ȂxXb_fз5 y*taݝ]#`8ܝ[ 4`|N߰LNe%Cp,Y%,KkgVӲ/ rȊSU"w~hqsJi~ȿ xtv+"f\T:T=pS[VKn.WfѾ&{^ޜq-n~c[*7()O0Dz#vG6F+HS5*$-Dz*2ŋK``uXYDrmNuzpݧoS=%k`(^1qh ݺY_GھeHϽe5K >į߯[@wG[,զtHQ#j=x' Q 1RXkE.d)u8eH[H2LdqYe% 9 ,HfUޣ3C&4䕁25Bj>C E=pFVAvEEEy v¾>ӕe*jjUU󶙶YvYs^fh\m"8_NoO+氼eR+Su=7?}}r^>emN7R,SdQ(g\ 0h)ӥJy%s<{ٛx pO&_Kؼ[J]ɗ 4%PT,(bP=,A"Z{B_|UlC31WP_hEQ7 #3Bx-̾zhBQGHm-a%7q#]"bQJ;azM}2lHoLc1?LppvN2ȇι؁27!8)H cnBC)}SO3 흈aA$,&8a g7 L^7eob7wgDzc9zaPD"g[,ƐBcp]6YyDB KLdZNVp\C+mA`'+?WR͎TG]c^^TwCCK ټ+Q%@PbuXe!GȊv9asMGQ}lW~' T(K5/˕0n{6Y{= 1۠'V[$q`Yi0)f[eW ~QAX<81-gT:cDtrc^#=Ϥ+!c\k^kNgLd _VxNSyG(D|`HiO 9l2fYXAfr!SVR-2[ݳ-o^gҢNvXH:|s-;wbw.P_P|U{'bzSdp:O-wtluuw_yMٳђ,mFEݣ{Bss&^?ƣV-/ ri2(JcD"y I qؒB} kfXL)F7=tylg)1f!xb6Y_)Y.LK㴫-n3'b#ӷ~?wnG"+vҍtgꙢ/H^@C#i1LqC8L3R ,% N'PYHCRQ 5 P\Y6 n'5'дhkF&~\=\_BhGaiБFo:Y&Ui; ,x2T4v,.{gNcx<)>tQWE<ΐeU =\n!fa 1V33IX-ӓm*o dtJ)dtP.T iY4E⢞%5;$5Hx$ө^.M]gukvb'uKpb I J#je !OCB0ZJ<:imҶ MhQi0DVڭAe+k 1w LY#7|wO%E>([N]KO۶wa$~s Klу)oo@9c(JF08kLЮI˧RF-9%,I" 2@=g̈)5Fb]I2HV\TZ1MKno[Eʼndc**=+ "1 ~x?>2?J,/$Fq 0+i=z̕– ɾKl-q KM!eGg'(' :Q̏L57[%@ Ov/Tv1126ↇn,'w=;WNxYQEYNlƌEEEǤ;NIWӑOsMxߓ>J\HRn_(jە1Bxw3%0ZF~LK>"^Yȏ PX@rն62$'7ѻ Om$4; `BR՞C>t!aUsݴo"v,VBVE$;?ΡĞ^MC"E?`&N}x#{#;<♁1ˁP<3`~/4UDHQt!*p,{O 3p攂j֍ *|vf݊Aިحl?;[`V09j9L6,C,Plp\NEdYE_G[K EIyV(V> rJ8TGQO75(G7-:{j++6+$74D5VŚ!UFzX/ !Ǎ-F ro!7;IcJoDQXSĠb#R+DBjn8ȺEE߲=\vez^[O6ŴTȎAm_aZ},oss9U}:U}n[x xޞXd͗= go wuxݾOL:R_1T͖Τ j#jͶ&{k>bdAygFXʊGRYLAl =J/OCj^0*͢fyUj47@FM.x*Y#j7vRIû03L9DJ>qc ?81q? $ML _՘5>oDgF-];hZa7&?@Z$wt2Az񣞕:5(#:E,/jA 6p(])Tݰ\˚4nMժ4=2턲Uky+b%[XVu;|FJ~:{kƦ,#PsO4>&ի}pb|xg5 ˖?= 1S;__n]Eaq3? $ {;`9?F|\lfWo g;@JY[~4K)^\f&ҷ; {3Yjbb&A1D Q#H#UvBMJLs^!-9RT4E "cx8N,ʁ'?}ޅh6v\`~/|L8v]qdms~}`v^/*D@Z jg7ځە94`sdbFS"WAc`k )NH!%ildʴ笇_ _M_r%EX' $ðq/WODC lb Yw: /ea\xSᏖEZa.Vf?1bBKYDd{d䣫N4zRSQAɔ<|) UHerwi`TuW,Y]6 oˌۋMvgJ͑usD.`G\!. hZ^4-͠gÐBj2ZXt#]}D-.e._㜂rOaל rrms ^p sRbˊaoc8'9(~)xF𗛳HzNk.6fwG\o;}WkO'7V5+lvsS'S~~rd]8BޥȮ!2}qJYa-=ǷuJt<"<6ʮd;9b{!bgG(EfgfXqӉkk0mEfv T:f/& {0`x0( .(."LvdYJnd&Mk6]ۦv7٤vmKحٵMv5jչ?gf6ޛC8ߗ |*{yi$/ЦS}Gr dwʗe s'rPc^:>]i#ը"fb TB`,1!RBw$VH-l 3E'FfUie;l_>+d;WW9pWL#( 0EUa^%K0x LQn|`UJe2< ~8$$L$5g夜+q=YNkx26J[yh3-j֫whuDZ3~S5/S!D_(:tpf7V*5Mie݌)πhr9HsVCCQ$A?p|xnxCb~OP=J`Kkp$77> T5rhQIFIݬF9Dv!uo0'阑e t/8BRi*Րa2"hT g%Gl^yk!MT(JDqerVϢ16x//`p4.X:AFE#{lCt/@$.`uWfiaBNmjF&楬ob|p΅ َ4xKPAfotS0kd^4\1N%R%E)u )S(Db ;@'A7>_w էZD/Kx-_7A>6ŘhFBt5b} ÆlSPA(JhQ,M01󗊊`7d(8N>:J 3-n@ .X@8DP9~tat#Љ  6J"(^|/~seŞ^:/Ykr "JUF6P6ZV6ԋz(]!AJcQq0ӂnĞ$J\a4/7@\85H)DVy Vf,+lk\mVaO)>p,CbɽPno7'!Xc2dqN+r#b%4Ă:u zCwCn]˔IZwayIR8h܏BNȯzh,N:HGtǙ7:~Go~xc^1jI g?kmdE%y2<7rQWvW#+Psif a:a:;2}9ИsmrТ&I.v$}5V@\]ΥeRJe:~8Q\Xxz$TOׅm};U뿸ZϷ/z~A8I'Ө<2LH{ncZ_WG ^\/ϯy5oڮ#Qsps{gAQ[Uxzz+VF2,g:YAn11QQIxcU ~& BO0L@,ư€XL77l 0ґNJBJp4O9g>/^]h&c'3 2okv!,t|3֬"?ۉLfpsb`,AtArA1A;bPá[J1e|A+ݡR)3,UJڶI.w9c[U |%ccHvuĆnK6s[$?mF(594_e'rDcEV VBYl;&"%9sN-QdD#^CywՕ\k+zj]IѨ8HrbhLCtmK>F~J.}KR>#'(Z%D~.h|LQ !fH35RS#`1Bb'yS ŴK!-Mj&fWꬿ"UIaߑ"ED {~ HF@_1i—…dg{lh՟e݋/x#\dК?٘!oEilmdu.YڳC9{)|v/A+l9 O\-l3rq#Y9nU뽏Ӂ ~E3\-rK _֕3YNxo; ٥Nz\7̶3 CQjƒLW,cs]Aw0L ." 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They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 645.5 m 565.85 645.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 645.5 m 565.85 645.5 l S 28.99 626.25 m 565.85 626.25 l S 30.07 716.83 m 30.07 625.17 l S 564.78 716.83 m 564.78 625.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them, k\ now how to )Tj 1 0 0 1 35.5 685.57 Tm (complain. Their concern is looked into and action taken to put things ri\ ght. The care )Tj 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse, neglect and self-harm and takes actio\ n to follow )Tj 1 0 0 1 35.5 651.57 Tm (up any allegations.)Tj 1 0 0 1 35.5 632.32 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35 608 Tm <0003>Tj 1 0 0 1 28.35 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 563.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 505.74 m 562.54 505.74 l S 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 84.36 w 33.47 494.5 m 563.66 494.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 537.8 m 565.87 537.8 l S 32.35 538.88 m 32.35 450.12 l S 564.79 538.88 m 564.79 450.12 l S 32.35 537.8 m 564.79 537.8 l S 31.27 451.19 m 565.87 451.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (People who use the service were supported to make complaints and are saf\ eguarded )Tj 1 0 0 1 36.62 460.25 Tm (by the services procedures.)Tj 1 0 0 1 28.35 435.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 269.94 w 34.6 290.35 m 562.54 290.35 l S 1 1 1 RG 22.5 w 32.35 416.32 m 564.79 416.32 l S 247.44 w 33.47 279.1 m 563.66 279.1 l S 0.992 0.898 0.545 RG 2.25 w 31.27 403.95 m 565.87 403.95 l S 32.35 405.03 m 32.35 153.18 l S 564.79 405.03 m 564.79 153.18 l S 32.35 403.95 m 564.79 403.95 l S 31.27 154.26 m 565.87 154.26 l S BT /T1_0 12 Tf 1 0 0 1 35.5 413.01 Tm (Evidence:)Tj 1 0 0 1 36.57 388.27 Tm (The AQAA we received prior to the inspection told us that the service ha\ d a clear )Tj 1 0 0 1 36.57 370.77 Tm (complaints process, which was formatted to suit the people and any other\ person and )Tj 1 0 0 1 36.57 353.27 Tm (was seen to be displayed in the entrance.)Tj 0 -17.5 TD (We spoke to staff who told us that they were aware from the training and\ induction )Tj 0 -17.49 TD (the need to protect individuals. Any allegation of abuse would be report\ ed with the )Tj 0 -17.5 TD (knowledge that management would take action immediately. This confirmed \ the )Tj T* (comments sent to us in the completed 'Have your say' surveys. We saw the\ pictorial )Tj 0 -17.49 TD (complaints procedure and were told that special arrangements were in pla\ ce for one )Tj 0 -17.5 TD (person.)Tj /TT0 12 Tf ( This included equipment purchased, enabling him to listen to a recordi\ ng by)Tj -1.07 -17.5 Td (the staff of the complaints procedure and the process he would need to r\ eport any)Tj T* (concerns)Tj /TT1 12 Tf (.)Tj /T1_0 12 Tf T* (We have not received any form of complaint against the service. No refer\ rals had been )Tj T* (made to the safeguarding team. The AQAA told us that the service had rec\ eived no )Tj 0 -17.49 TD (complaints.)Tj ET endstream endobj 206 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (20)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Environment )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 121.25 w 32.32 652.88 m 562.53 652.88 l S 1 1 1 RG 85 w 31.2 635.88 m 563.65 635.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 679.5 m 565.85 679.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 679.5 m 565.85 679.5 l S 28.99 592.25 m 565.85 592.25 l S 30.07 716.83 m 30.07 591.17 l S 564.78 716.83 m 564.78 591.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (People stay in a safe and well-maintained home that is homely, clean, co\ mfortable, )Tj 1 0 0 1 35.5 685.57 Tm (pleasant and hygienic. )Tj 1 0 0 1 35.5 666.32 Tm (People stay in a home that has enough space and facilities for them to l\ ead the life )Tj 1 0 0 1 35.5 649.32 Tm (they choose and to meet their needs. The home makes sure they have the r\ ight )Tj 1 0 0 1 35.5 632.32 Tm (specialist equipment that encourages and promotes their independence. Th\ eir room )Tj 1 0 0 1 35.5 615.32 Tm (feels like their own, it is comfortable and they feel safe when they use\ it. People have )Tj 1 0 0 1 35.5 598.32 Tm (enough privacy when using toilets and bathrooms.)Tj /C2_0 12 Tf 1 0 0 1 28.35 574 Tm <0003>Tj 1 0 0 1 28.35 552 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 552 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 529.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 471.74 m 562.54 471.74 l S 1 1 1 RG 22.5 w 32.35 516.17 m 564.79 516.17 l S 84.36 w 33.47 460.5 m 563.66 460.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 503.8 m 565.87 503.8 l S 32.35 504.88 m 32.35 416.12 l S 564.79 504.88 m 564.79 416.12 l S 32.35 503.8 m 564.79 503.8 l S 31.27 417.19 m 565.87 417.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 512.86 Tm (Judgement:)Tj 1 0 0 1 36.62 488.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 488.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 488.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 470.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 443.75 Tm (The design of the service enables people using the service to access all\ parts of the )Tj 1 0 0 1 36.62 426.25 Tm (service and live in a well maintained environment.)Tj 1 0 0 1 28.35 401.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 309.3 w 34.6 236.67 m 562.54 236.67 l S 1 1 1 RG 22.5 w 32.35 382.32 m 564.79 382.32 l S 287.93 w 33.47 224.86 m 563.66 224.86 l S 0.992 0.898 0.545 RG 2.25 w 31.27 369.95 m 565.87 369.95 l S 32.35 371.03 m 32.35 78.7 l S 564.79 371.03 m 564.79 78.7 l S 32.35 369.95 m 564.79 369.95 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 379.01 Tm (Evidence:)Tj 1 0 0 1 36.57 354.27 Tm (The AQAA we received prior to the inspection told us that the service pr\ ovides a safe, )Tj 1 0 0 1 36.57 336.77 Tm (comfortable and homely environment. The service is located in a suburb o\ f Norton, )Tj 1 0 0 1 36.57 319.27 Tm (built to accommodate six adults. Bedrooms are individualised and persona\ lised with )Tj 1 0 0 1 36.57 301.78 Tm (possessions. We spoke to people and were told hey 'liked living here', '\ I see my )Tj 1 0 0 1 36.57 284.28 Tm (friends', 'Its my home and I go to my room if I want', ' I like my room \ its nice', 'Its )Tj 1 0 0 1 36.57 266.79 Tm (good to live here', ' The staff are good and they help me'.)Tj 1 0 0 1 36.57 249.29 Tm (\240)Tj 1 0 0 1 36.57 231.79 Tm (People who use the service are encouraged to assist the staff in simple \ housekeeping )Tj 1 0 0 1 36.57 214.3 Tm (jobs as was observed during the visit with one person dusting, she told \ us that she did )Tj 1 0 0 1 36.57 196.8 Tm (it daily.)Tj 1 0 0 1 36.57 179.31 Tm (\240)Tj 1 0 0 1 36.57 161.81 Tm (New carpets and curtains have been purchased to further enhance the envi\ ronment. )Tj 1 0 0 1 36.57 144.31 Tm (Within the lounge a new suite and flat screen television had been purcha\ sed. This )Tj 1 0 0 1 36.57 126.82 Tm (room we were told is used in the evenings and for hand overs to protect \ the dignity of )Tj 1 0 0 1 36.57 109.32 Tm (the people.)Tj 1 0 0 1 36.57 91.83 Tm (\240)Tj ET endstream endobj 207 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (21)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 0.996 0.945 0.761 RG 73.86 w 34.6 774.47 m 562.54 774.47 l S 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 52.49 w 33.47 762.66 m 563.66 762.66 l S 0.992 0.898 0.545 RG 2.25 w 31.27 790.03 m 565.87 790.03 l S 32.35 791.11 m 32.35 734.22 l S 564.79 791.11 m 564.79 734.22 l S 32.35 790.03 m 564.79 790.03 l S 31.27 735.29 m 565.87 735.29 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj 1 0 0 1 34.32 779.1 Tm (The AQAA told us that the company have a commitment to up-date the envir\ onment, )Tj 1 0 0 1 34.32 761.6 Tm (plans include improved lighting in the entrance hall, more new furniture\ in peoples )Tj 1 0 0 1 34.32 744.11 Tm (bedrooms.)Tj ET endstream endobj 208 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (22)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Staffing )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 121.25 w 32.32 652.88 m 562.53 652.88 l S 1 1 1 RG 34 w 31.2 610.38 m 563.65 610.38 l S 0.992 0.898 0.545 RG 2.25 w 28.99 628.5 m 565.85 628.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 628.5 m 565.85 628.5 l S 28.99 592.25 m 565.85 592.25 l S 30.07 716.83 m 30.07 591.17 l S 564.78 716.83 m 564.78 591.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (People have safe and appropriate support as there are enough competent, \ qualified )Tj 1 0 0 1 35.5 685.57 Tm (staff on duty at all times. They have confidence in the staff at the hom\ e because )Tj 1 0 0 1 35.5 668.57 Tm (checks have been done to make sure that they are suitable. People\222s n\ eeds are met )Tj 1 0 0 1 35.5 651.57 Tm (and they are supported because staff get the right training, supervision\ and support )Tj 1 0 0 1 35.5 634.57 Tm (they need from their managers.)Tj 1 0 0 1 35.5 615.32 Tm (People are supported by an effective staff team who understand and do wh\ at is )Tj 1 0 0 1 35.5 598.32 Tm (expected of them.)Tj /C2_0 12 Tf 1 0 0 1 28.35 574 Tm <0003>Tj 1 0 0 1 28.35 552 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 552 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 529.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 471.74 m 562.54 471.74 l S 1 1 1 RG 22.5 w 32.35 516.17 m 564.79 516.17 l S 84.36 w 33.47 460.5 m 563.66 460.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 503.8 m 565.87 503.8 l S 32.35 504.88 m 32.35 416.12 l S 564.79 504.88 m 564.79 416.12 l S 32.35 503.8 m 564.79 503.8 l S 31.27 417.19 m 565.87 417.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 512.86 Tm (Judgement:)Tj 1 0 0 1 36.62 488.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 488.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 488.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 470.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 443.75 Tm (A well-trained and consistent staff support the people who use the servi\ ce and keep )Tj 1 0 0 1 36.62 426.25 Tm (them safe.)Tj 1 0 0 1 28.35 401.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 309.3 w 34.6 236.67 m 562.54 236.67 l S 1 1 1 RG 22.5 w 32.35 382.32 m 564.79 382.32 l S 287.93 w 33.47 224.86 m 563.66 224.86 l S 0.992 0.898 0.545 RG 2.25 w 31.27 369.95 m 565.87 369.95 l S 32.35 371.03 m 32.35 78.7 l S 564.79 371.03 m 564.79 78.7 l S 32.35 369.95 m 564.79 369.95 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 379.01 Tm (Evidence:)Tj 1 0 0 1 36.57 354.27 Tm (The AQAA we received prior to the inspection told us that the staff rece\ ive a full )Tj 1 0 0 1 36.57 336.77 Tm (induction following their employment.)Tj 1 0 0 1 36.57 319.27 Tm (\240)Tj 1 0 0 1 36.57 301.78 Tm (The services recruitment was robust, and ensured that the right people w\ ere )Tj 1 0 0 1 36.57 284.28 Tm (appointed to support the people. We evidenced from the staff files and c\ onfirmation by )Tj 1 0 0 1 36.57 266.79 Tm (the staff on duty that they had checks prior to starting work.)Tj 1 0 0 1 36.57 249.29 Tm (\240)Tj 1 0 0 1 36.57 231.79 Tm (The service provides staff training to ensure that staff is adequately t\ rained to enable )Tj 1 0 0 1 36.57 214.3 Tm (them to support and carry out their duties. The completed 'Have your say\ ' surveys )Tj 1 0 0 1 36.57 196.8 Tm (from the staff told us that they were in agreement that training provide\ d was relevant )Tj 1 0 0 1 36.57 179.31 Tm (to their role and it kept them up to date with new ways of working. With\ the exception )Tj 1 0 0 1 36.57 161.81 Tm (of one person recently employed, each of the staff had National Vocation\ al )Tj 1 0 0 1 36.57 144.31 Tm (Qualification levels 2. The AQAA told us that the service has a good rep\ utation for the )Tj 1 0 0 1 36.57 126.82 Tm (retention of staff with one person leaving since the last inspection.)Tj 1 0 0 1 36.57 109.32 Tm (\240)Tj 1 0 0 1 36.57 91.83 Tm (We observed two staff files, they contained Criminal Records Bureau, and\ Protection of )Tj ET endstream endobj 209 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (23)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 0.996 0.945 0.761 RG 38.87 w 34.6 791.97 m 562.54 791.97 l S 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 17.5 w 33.47 780.16 m 563.66 780.16 l S 0.992 0.898 0.545 RG 2.25 w 31.27 790.03 m 565.87 790.03 l S 32.35 791.11 m 32.35 769.21 l S 564.79 791.11 m 564.79 769.21 l S 32.35 790.03 m 564.79 790.03 l S 31.27 770.29 m 565.87 770.29 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj 1 0 0 1 34.32 779.1 Tm (Vulnerable Adults checks, application form, training records and referen\ ces.)Tj ET endstream endobj 210 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (24)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57 Tm (Conduct and management of the home )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35 717.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 172.25 w 32.32 627.38 m 562.53 627.38 l S 1 1 1 RG 85 w 31.2 584.88 m 563.65 584.88 l S 0.992 0.898 0.545 RG 2.25 w 28.99 628.5 m 565.85 628.5 l S 28.99 715.75 m 565.85 715.75 l S 28.99 628.5 m 565.85 628.5 l S 28.99 541.25 m 565.85 541.25 l S 30.07 716.83 m 30.07 540.17 l S 564.78 716.83 m 564.78 540.17 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57 Tm (People have confidence in the care home because it is run and managed ap\ propriately. )Tj 1 0 0 1 35.5 685.57 Tm (People\222s opinions are central to how the home develops and reviews th\ eir practice, as )Tj 1 0 0 1 35.5 668.57 Tm (the home has appropriate ways of making sure they continue to get things\ right. The )Tj 1 0 0 1 35.5 651.57 Tm (environment is safe for people and staff because health and safety pract\ ices are )Tj 1 0 0 1 35.5 634.57 Tm (carried out.)Tj 1 0 0 1 35.5 615.32 Tm (People get the right support from the care home because the manager runs\ it )Tj 1 0 0 1 35.5 598.32 Tm (appropriately, with an open approach that makes them feel valued and res\ pected. )Tj 1 0 0 1 35.5 581.32 Tm (They are safeguarded because the home follows clear financial and accoun\ ting )Tj 1 0 0 1 35.5 564.32 Tm (procedures, keeps records appropriately and makes sure staff understand \ the way )Tj 1 0 0 1 35.5 547.32 Tm (things should be done. )Tj /C2_0 12 Tf 1 0 0 1 28.35 523 Tm <0003>Tj 1 0 0 1 28.35 501 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.04 501 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35 478.94 Tm (\240)Tj ET 0.996 0.945 0.761 RG 106.85 w 34.6 420.74 m 562.54 420.74 l S 1 1 1 RG 22.5 w 32.35 465.17 m 564.79 465.17 l S 84.36 w 33.47 409.5 m 563.66 409.5 l S 0.992 0.898 0.545 RG 2.25 w 31.27 452.8 m 565.87 452.8 l S 32.35 453.88 m 32.35 365.12 l S 564.79 453.88 m 564.79 365.12 l S 32.35 452.8 m 564.79 452.8 l S 31.27 366.19 m 565.87 366.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 461.86 Tm (Judgement:)Tj 1 0 0 1 36.62 437.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 437.12 Tm (good)Tj 0 Tr 1 0 0 1 292.92 437.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 419.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 392.75 Tm (The people using the service are safeguarded by competent manangement sy\ stems )Tj 1 0 0 1 36.62 375.25 Tm (which ensure peoples best interests are considered.)Tj 1 0 0 1 28.35 350.51 Tm (\240)Tj ET 0.996 0.945 0.761 RG 258.3 w 34.6 211.17 m 562.54 211.17 l S 1 1 1 RG 22.5 w 32.35 331.32 m 564.79 331.32 l S 236.93 w 33.47 199.36 m 563.66 199.36 l S 0.992 0.898 0.545 RG 2.25 w 31.27 318.95 m 565.87 318.95 l S 32.35 320.03 m 32.35 78.7 l S 564.79 320.03 m 564.79 78.7 l S 32.35 318.95 m 564.79 318.95 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 328.01 Tm (Evidence:)Tj 1 0 0 1 36.57 303.27 Tm (The AQAA we received prior to the inspection was returned within the req\ uested )Tj 1 0 0 1 36.57 285.77 Tm (timescale the document had been completed by the registered care manager\ . At the )Tj 1 0 0 1 36.57 268.27 Tm (time of the inspection the service was being operated by the deputy care\ manager. )Tj 1 0 0 1 36.57 250.78 Tm (The AQAA told us that the person was a Registered Mental Nurse and has c\ ompleted )Tj 1 0 0 1 36.57 233.28 Tm (the Registered Mangers Award, which was confirmed during the inspection.\ The acting )Tj 1 0 0 1 36.57 215.79 Tm (manager has recently completed the training mentorship qualification. Sh\ e continues )Tj 1 0 0 1 36.57 198.29 Tm (to undertake training relevant to her post to enable her to run the serv\ ice )Tj 1 0 0 1 36.57 180.79 Tm (appropriately. Staff and people were observed to be relaxed with her sty\ le of )Tj 1 0 0 1 36.57 163.3 Tm (management. people spoken to felt that they were supported and confirmed\ the 'Have )Tj 1 0 0 1 36.57 145.8 Tm (your say' 'I am proud to work at the home', ' The standard of care in al\ l fields is )Tj 1 0 0 1 36.57 128.31 Tm (excellent'.)Tj 1 0 0 1 36.57 110.81 Tm (\240)Tj 1 0 0 1 36.57 93.31 Tm (The service had a quality assurance system in place to ensure the servic\ e operates )Tj ET endstream endobj 211 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 56.81 m 566.93 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.46 52.04 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.68 53.04 Tm (Page )Tj 2 Tr 1 0 0 1 508.21 53.04 Tm (25)Tj 0 Tr 1 0 0 1 522.2 53.04 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 53.04 Tm (28)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35 37.61 Tm (\240)Tj ET 0.996 0.945 0.761 RG 178.84 w 34.6 721.99 m 562.54 721.99 l S 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 157.46 w 33.47 710.18 m 563.66 710.18 l S 0.992 0.898 0.545 RG 2.25 w 31.27 790.03 m 565.87 790.03 l S 32.35 791.11 m 32.35 629.24 l S 564.79 791.11 m 564.79 629.24 l S 32.35 790.03 m 564.79 790.03 l S 31.27 630.32 m 565.87 630.32 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj 1 0 0 1 34.32 779.1 Tm (according to polices and procedures. 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Equipment was serviced according to the requirements and the \ )Tj 1 0 0 1 34.32 691.62 Tm (manufacturers recommendations.)Tj 1 0 0 1 34.32 674.12 Tm (\240)Tj 1 0 0 1 34.32 656.63 Tm (We saw minutes from the meetings with people who use the service, they w\ ere )Tj 1 0 0 1 34.32 639.13 Tm (positive and covered various issues including food and holidays.)Tj ET endstream endobj 212 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (26)Tj 0 Tr 1 0 0 1 522.2 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 31.8 Tm (28)Tj ET 0.992 0.945 0.761 RG 36.25 w 29.47 793.28 m 564.97 793.28 l S 0.996 0.945 0.761 RG 17 w 28.35 784.78 m 422.1 784.78 l S 424.35 784.78 m 467.1 784.78 l S 1 1 1 RG 469.35 784.78 m 494.1 784.78 l S 0.996 0.945 0.761 RG 496.35 784.78 m 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Tm (\240 )Tj 1 0 0 1 104.02 669.45 Tm (They say what the registered person had to do to meet the Care Standards\ )Tj 1 0 0 1 34.05 654.87 Tm (Act 2000, Care Homes Regulations 2001 and the National Minimum Standards\ .)Tj /T1_0 10 Tf 1 0 0 1 31.2 637.05 Tm (No.)Tj 1 0 0 1 96.1 634.05 Tm (Standard)Tj 1 0 0 1 202.5 634.05 Tm (Regulation)Tj 1 0 0 1 294.6 634.05 Tm (Requirement)Tj 1 0 0 1 479 634.05 Tm (Timescale for )Tj 1 0 0 1 479 621.9 Tm (action)Tj /T1_0 12 Tf 1 0 0 1 35.5 602.49 Tm (\240)Tj 1 0 0 1 96.15 599.49 Tm (\240)Tj 1 0 0 1 202.5 599.49 Tm (\240)Tj 1 0 0 1 294.55 599.49 Tm (\240)Tj 1 0 0 1 478.9 599.49 Tm (\240)Tj ET endstream endobj 213 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (27)Tj 0 Tr 1 0 0 1 522.2 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 31.8 Tm (28)Tj /T1_0 16 Tf 1 0 0 1 28.35 797.57 Tm (Requirements and recommendations from this inspection:)Tj /T1_0 12 Tf 1 0 0 1 28.35 782.15 Tm (\240)Tj ET 0.996 0.945 0.761 RG 52.74 w 31.2 748.59 m 566.2 748.59 l S 30.3 w 31.2 704.82 m 91 704.82 l S 93.25 704.82 m 197.4 704.82 l S 199.65 704.82 m 289.5 704.82 l S 291.75 704.82 m 473.9 704.82 l S 476.15 704.82 m 566.2 704.82 l S 1 1 1 RG 20.58 w 31.2 677.13 m 91.05 677.13 l S 93.3 677.13 m 197.4 677.13 l S 199.65 677.13 m 289.45 677.13 l S 291.7 677.13 m 473.8 677.13 l S 476.05 677.13 m 566.1 677.13 l S 0.992 0.898 0.545 RG 2.25 w 30.07 689.63 m 30.07 664.64 l S 567.22 689.63 m 567.22 664.64 l S 28.99 721.1 m 568.4 721.1 l S 28.99 688.55 m 568.3 688.55 l S 92.17 689.63 m 92.17 664.64 l S 198.52 689.63 m 198.52 664.64 l S 290.57 689.63 m 290.57 664.64 l S 474.92 689.63 m 474.92 664.64 l S 28.99 776.09 m 568.4 776.09 l S 28.99 721.1 m 568.4 721.1 l S 28.99 688.55 m 568.4 688.55 l S 28.99 665.72 m 568.3 665.72 l S 30.07 777.17 m 30.07 687.47 l S 92.12 722.18 m 92.12 687.47 l S 198.52 722.18 m 198.52 687.47 l S 290.62 722.18 m 290.62 687.47 l S 475.02 722.18 m 475.02 687.47 l S 567.32 777.17 m 567.32 687.47 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 1 0 0 1 34.05 759.9 Tm (Immediate requirements:)Tj 0 Tr 1 0 0 1 34.05 742.32 Tm (These are immediate requirements that were set on the day we visited thi\ s care home. )Tj 1 0 0 1 34.05 727.74 Tm (The registered person had to meet these within 48 hours.)Tj /T1_0 10 Tf 1 0 0 1 31.2 709.92 Tm (No.)Tj 1 0 0 1 96.1 706.92 Tm (Standard)Tj 1 0 0 1 202.5 706.92 Tm (Regulation)Tj 1 0 0 1 294.6 706.92 Tm (Requirement)Tj 1 0 0 1 479 706.92 Tm (Timescale for )Tj 1 0 0 1 479 694.77 Tm (action)Tj /T1_0 12 Tf 1 0 0 1 35.5 675.36 Tm (\240)Tj 1 0 0 1 96.15 672.36 Tm (\240)Tj 1 0 0 1 202.5 672.36 Tm (\240)Tj 1 0 0 1 294.55 672.36 Tm (\240)Tj 1 0 0 1 478.9 672.36 Tm (\240)Tj ET 0.996 0.945 0.761 RG 66.74 w 31.2 593.85 m 566.2 593.85 l S 30.3 w 31.2 543.08 m 91 543.08 l S 93.25 543.08 m 197.4 543.08 l S 199.65 543.08 m 289.5 543.08 l S 291.75 543.08 m 473.9 543.08 l S 476.15 543.08 m 566.2 543.08 l S 1 1 1 RG 17 w 31.2 517.18 m 91.05 517.18 l S 93.3 517.18 m 197.4 517.18 l S 199.65 517.18 m 289.45 517.18 l S 291.7 517.18 m 473.8 517.18 l S 476.05 517.18 m 566.1 517.18 l S 0.992 0.898 0.545 RG 2.25 w 30.07 527.88 m 30.07 506.48 l S 567.22 527.88 m 567.22 506.48 l S 28.99 559.35 m 568.4 559.35 l S 28.99 526.8 m 568.3 526.8 l S 92.17 527.88 m 92.17 506.48 l S 198.52 527.88 m 198.52 506.48 l S 290.57 527.88 m 290.57 506.48 l S 474.92 527.88 m 474.92 506.48 l S 28.99 628.34 m 568.4 628.34 l S 28.99 559.35 m 568.4 559.35 l S 28.99 526.8 m 568.4 526.8 l S 28.99 507.55 m 568.3 507.55 l S 30.07 629.42 m 30.07 525.73 l S 92.12 560.43 m 92.12 525.73 l S 198.52 560.43 m 198.52 525.73 l S 290.62 560.43 m 290.62 525.73 l S 475.02 560.43 m 475.02 525.73 l S 567.32 629.42 m 567.32 525.73 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 31.2 615.16 Tm (Statutory requirements)Tj 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The registered person\(s\) must do this within the timescales\ we have set.)Tj /T1_0 10 Tf 1 0 0 1 31.2 548.18 Tm (No.)Tj 1 0 0 1 96.1 545.18 Tm (Standard)Tj 1 0 0 1 202.5 545.18 Tm (Regulation)Tj 1 0 0 1 294.6 545.18 Tm (Requirement)Tj 1 0 0 1 479 545.18 Tm (Timescale for )Tj 1 0 0 1 479 533.03 Tm (action)Tj /T1_0 12 Tf 1 0 0 1 35.5 513.62 Tm (\240)Tj 1 0 0 1 99.3 513.62 Tm (\240)Tj 1 0 0 1 201.55 513.62 Tm (\240)Tj /T1_0 10 Tf 1 0 0 1 298.05 515.63 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 482.1 513.62 Tm (\240)Tj ET 0.996 0.945 0.761 RG 67.32 w 31.2 452.39 m 566.2 452.39 l S 18.15 w 31.2 407.41 m 91.05 407.41 l S 93.3 407.41 m 197.35 407.41 l S 199.6 407.41 m 566.2 407.41 l S 1 1 1 RG 49.74 w 31.2 372.34 m 91.05 372.34 l S 93.3 372.34 m 197.4 372.34 l S 199.65 372.34 m 566.1 372.34 l S 0.992 0.898 0.545 RG 2.25 w 30.07 399.41 m 30.07 345.27 l S 567.22 399.41 m 567.22 345.27 l S 28.99 417.61 m 568.4 417.61 l S 28.99 398.33 m 568.3 398.33 l S 92.17 399.41 m 92.17 345.27 l S 198.52 399.41 m 198.52 345.27 l S 28.99 487.18 m 568.4 487.18 l S 28.99 417.61 m 568.4 417.61 l S 28.99 346.34 m 568.3 346.34 l S 30.07 488.26 m 30.07 397.26 l S 92.17 418.69 m 92.17 398.33 l S 198.47 418.69 m 198.47 398.33 l S 567.32 488.26 m 567.32 397.26 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 470.99 Tm (Recommendations)Tj 0 Tr 1 0 0 1 34.05 453.41 Tm (These recommendations are taken from the best practice described in the \ National )Tj 1 0 0 1 34.05 438.83 Tm (Minimum Standards and the registered person\(s\) should consider them as\ a way of )Tj 1 0 0 1 34.05 424.25 Tm (improving their service.)Tj /T1_0 10 Tf 1 0 0 1 34.05 403.43 Tm (No)Tj 1 0 0 1 96.15 403.43 Tm (Refer to Standard)Tj 1 0 0 1 202.45 403.43 Tm (Good Practice Recommendations)Tj /T1_0 12 Tf 1 0 0 1 34.05 382.15 Tm (1)Tj 1 0 0 1 96.15 382.15 Tm (2)Tj 1 0 0 1 202.5 382.15 Tm (The registered person shall provide for the purpose of )Tj 1 0 0 1 202.5 367.57 Tm (managing the service appropriate facimile transmision )Tj 1 0 0 1 202.5 352.99 Tm (equipment.)Tj ET endstream endobj 214 0 obj<>stream 0.984 0.788 0.086 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35 35.56 m 566.93 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Adults \(18-65 years\))Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.68 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.21 31.8 Tm (28)Tj 0 Tr 1 0 0 1 522.2 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 540.49 31.8 Tm (28)Tj ET 0.984 0.788 0.086 RG 22.5 w 22.95 802.41 m 560.45 802.41 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 1 0 0 1 28.35 799.09 Tm (Helpline:)Tj /T1_0 10 Tf 0 Tr 1 0 0 1 28.35 781.11 Tm (\240)Tj /T1_0 12 Tf 2 Tr 1 0 0 1 28.35 759.6 Tm (Telephone:)Tj 0 Tr 1 0 0 1 100.11 759.6 Tm (03000 616161 or )Tj 2 Tr 1 0 0 1 28.35 739.6 Tm (Textphone:)Tj 0 Tr 1 0 0 1 101.5 739.6 Tm (or )Tj 2 Tr 1 0 0 1 28.35 719.61 Tm (Email:)Tj 0 Tr 1 0 0 1 71.07 719.61 Tm (enquiries@cqc.org.uk)Tj 2 Tr 1 0 0 1 28.35 699.61 Tm (Web:)Tj 0 Tr 1 0 0 1 64.35 699.61 Tm (www.cqc.org.uk)Tj 1 0 0 1 28.35 679.61 Tm (\240)Tj 1 0 0 1 28.35 659.62 Tm (We want people to be able to access this information. If you would like \ a summary in a )Tj 1 0 0 1 28.35 642.12 Tm (different format or language please contact our helpline or go to our we\ bsite.)Tj 1 0 0 1 28.35 602.63 Tm (Copyright \251 \()Tj 1 0 0 1 112.69 602.63 Tm (2009)Tj 1 0 0 1 143.22 602.63 Tm (\) Commission for Social Care Inspection \(CSCI\). This publication may \ )Tj 1 0 0 1 28.35 585.13 Tm (be reproduced in whole or in part, free of charge, in any format or medi\ um provided )Tj 1 0 0 1 28.35 567.63 Tm (that it is not used for commercial gain. This consent is subject to the \ material being )Tj 1 0 0 1 28.35 550.14 Tm (reproduced accurately and on proviso that it is not used in a derogatory\ manner or )Tj 1 0 0 1 28.35 532.64 Tm (misleading context. 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