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CUXY@TX CTXY CTX%8YYYY!!!!-,KRXCe8!!Y-,KRXC8!!Y-,!! d#d@b-,!QX d#d b@/+Y`-,!QX d#dUb/+Y`-, d#d@b`#!-,&&&&Eh:-,&&&&Ehe:-,CXY-,CXY-, +# <+-,(+# #+X^l. f}}}]*L]BBB???^^^^^^^!^^V^$2uMCy<14^9l^"WBl;]uMCB;B;;^3:3:m;}6;}6;rWvWvBX96uMC?v?vy<1y<1BBp;X9<99^x}] !Zfp3:B;B;}6;}6;}6;WBl;WBl;WBl;gv  7T]_U AWvWvBX9BX9uMC?v?v?v?v73:N :BX)777^^YYa^!^^mWgf}y<g]*WCBgisAY+Lp;<vqtq!;vpXw7X9j~q:t@tX9t@}BuM]LU gx}'C\\l*gBgiBB{]O+3:fC2Rw6; qX9l;> X`:R*96; R=CA RFn ^AB9^^^^^^^^^^^^^^^3:3:3:33:3:3:3:3:3:3:3:}6;}6;}6;}6;}6}6;}6;}6;]h])v,,,-,-,,n,x,,u,,,,},,,b<z1~;z1=HzzV5202Li7i(Fkbbba6k102bbb<z11=HzV52Li7iFk1<=7iv)%QTj =b===1yP;B%H\-+{J^?H\BHnngnYnY=j?\HX\?\u\\=\\u\\PPFqVd\\Bd\\B\\ejfffBX9BX9BX9AXBX9BX9BX9B9B9B9B9B9?v?v;3lJRj^O^wVR^\\=^u\\=\Ru\\=u\\=PPFqPPFqPPFq\^F\^FVV \ \\} \ \\} =\ P\# =\ P\#ddddR\R\\?\H\\H\f\B-\\?b`L\\=\R`fV\\\\=%!5555XXR)fu +cC&4Nx `f[lpkCU!HuMC6;}\Zb===b?sdRRR{R=sVyRRRV= R R==R=o){R7R\==;=\;7dZ/==#7=Nduu{+ 11=RBBBBO7 /N{wXrZ/k=]U A#R.j/ ]X`vB66BX9 f,u\\=\^FVL\\*d=*d*dPPPP (\1si2BBW 7) nng\d2XX ^ ^^^VV\\u\\=u\\=u\\=u\\=u\\=u\\=PPFqPPFqPPFqPPFqPPFqPPFq\^F\^F\^F\^F\^F\^F\^FVVVVVVV \ \\} \ \\} \ \\} =\ P\# =\ P\#dR\\?\H\?\H\?\H\?\H\\\\\\d\\B\f\B\f\B\f\Bd\\Bd\\Bd\\Bd\\Bd\\B-\\?-\\?-\\?-\\?L\\=L\\L\\=L\\PPFqVttVVVVVVVdd\\=V\\\\?0"22"2S( 2XX \ \\} =\ P\#R\jb\^F^^^^^^^^^^^^^^^^}6;^z3:lllB;ml;ml;ml;ml;ml;}6;}6;}6;}6;}6;,WBl;gvgvgvgvgvWLzvv***WvWvWvWvBX9BX9BX9BX9ilil44uMCuMCuMCuMCuMC?v?v?v?v?v77  y<1y<1y<1v3:p;p;p;p;p;p;p;p;..XX<<<<<<==vvvvvvvv''aaX9X9X9X9X9X9 iitttttttt@@@@@@@@^^AAp;p;<<vvX9X9tt@@p;p;p;p;p;p;p;p;88XXvvvvvvvv''@@@@@@@@^^AAp;p;p;p;p;p;p;^^^vvvvvp Z g\\^lddWW2+\\^ttttj~j~tt^^^y@@@@@ti+^p=pd--DDDDDG$qqD#q~=DpqlDSSSWBl2WBl;BX9C C >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>d@U6<T@o(-6@o6q:!Aq0qPqpqqqqq?q_qqS6c6N346N$&6N<[[@Z6@Z6@Z6Y 6@p(-6@p6]6b6b6R6g/66g&6f 6a 6e366e(*6e 6eaOQ6a>?6a6a6@a 6@_(26OVZ6O9;60AO@OPOpOOdddddpdF6F6F 6B6B 6>6= 60/@ 2d0 9099A ;272 52/A 2634313@88@//@"$6?p*98 D 6O@)26 @Ppв @{6DVVOU_U8*o7/R)2259?!C?B?RA?R@?R?5223d35454T45444%H6೴#6@ 6Hnq@ 6@q 6@ p6@o6@n 6p@g 6pffffee@d 6oopbPbb@apa[ [[hHH-,%+9*(((((( C! C <RG<29Ap@AC6/?o /?o 7 9999PKKTBKKSB 2+KdRBKRXYKTXYKSXY++++st+ststEEha#DsEEha#DEEha#DEh#D+s+++++++++++++st++++++ssssssss+ss+s+++++st++++u++++++++++++++++++++t+st+sst+st+t+ss++st+s+++ss+++s++++s+++++++++++sttu++++++++++++++++++++++++++s+++++qEhq#Dstu++++ endstream endobj 72 0 obj<> endobj 73 0 obj<>/FontDescriptor 72 0 R/DW 1000>> endobj 74 0 obj<>stream /CIDInit /ProcSet findresource begin 12 dict begin begincmap /CIDSystemInfo << /Registry (Adobe) /Ordering (UCS) /Supplement 0 >> def /CMapName /Adobe-Identity-UCS def /CMapType 2 def 1 begincodespacerange <0003><0003> endcodespacerange 1 beginbfrange <0003><0003><00a0> endbfrange endcmap CMapName currentdict /CMap defineresource pop end end endstream endobj 75 0 obj<>stream %!PS-AdobeFont-1.0: Verdana Typeface and data 1996 Microsoft Corporation. All Rights Reserved %%CreationDate: Thu Oct 09 15:25:10 2008 % Converted from TrueType font 'VERDANA.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.35) readonly def /Notice (Typeface and data 1996 Microsoft Corporation. All Rights Reserved) readonly def /FullName (Verdana) readonly def /FamilyName (Verdana) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -88 def /UnderlineThickness 59 def end readonly def /FontName /Verdana def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-30 -207 1447 1000} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /middot put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B Tc gPUcOx {OqqQF4-UټXODU8o\kswKami%ޗﶥB$S/1LW~'T^<T4PX+ԯ({A34.KUĖn%*R_g!g(F4%ٸD K~ɕy8e!lcx# |< -}^^i(XlŨ3K a[y3E7Oz,߉1N6+Pj)cpS-mR\7߃Ra0bRTl,SQYKO׏C8y'߭sU5d}DҰMۭT[I[(㏭AK9%+,E B`6P( :8|NoYo>XImF;:Bŀÿ Kt,!fa"X0*Im Srߋ{8w;Ҵ+DIZy41Żp m`Z# 2;7aޗ8~$6<+p Uk!i͢m~~ I[z)*a0wmNQ ^\تw?@ċ=0}Ơ6YWUfo&|*aGѤrvʧ:q9h@) 6u%sBo$N?J6(Ah:m~\ZXݐ^NR(>^;:i~f6{'Y &'W|-}犁$$S Cp`Ӎ+Wǧ`q4{W_E&9YXs1sZQ<*`(SaD~e 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Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Fri Oct 10 11:48:26 2008 % Converted from TrueType font 'TIMES.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.76) readonly def /Notice (Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved) readonly def /FullName (Times New Roman) readonly def /FamilyName (Times New Roman) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -109 def /UnderlineThickness 49 def end readonly def /FontName /TimesNewRomanPSMT def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-77 -216 1009 877} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /periodcentered put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B TcJ6*]h[zeKq)ƷW0jlBIf14%B[tnqNOדe{fC;1I^7^r5=[ySwF 5ZUͧ@;J7{Phx ғ*⿅΅V1lCd3Dk9+ ~Iic*x 2YC.eKgt_"t!Ztb$~iS[xdw +P7)%g9/-awT=JK/{ Q'y!kA,7 Α$?H}Om"s*5aks*HRUufn6i?kɝ=-0X%lϧQ4ݡ`rџ~D&#&:t]=.ok &DZђԺŠRq [j@3a*42K]sjϖjG_n 4Ϛ5. *Ly^w`ܮ64r/:!?u:};ߜ`dӤJY2R'wbTCI2CRNY2uD-.Y9y:2Cʸ`ͻq5dBpQŰ: TimM;f ]+ozY0,(Fh^ GirY E W| -R̵vVP ce޾'zH+1= PU~}fIa TY˞߹NC!RhUeySNqEobm"QQL!H0agylrҳxc: HWmֻDc,A';{ 8rnGMGduDcb ʮ_`gJuDQO>c٨~b_s/%~`/ 8Ayq. -v -%=6 ̟sjՊ6a FZ#Ԉeֆ1TRwY Կ'$s|I9ƲRM&89>N ]<3z h_/-|UN%b=̱ IuȌ>pq-t<.4Pk2\1Ko7fXH%<#+nUU[D-Jeʤvɴ;\G?W<}eH}p?_F5$wG.~< J s]tY 6Xk6UNJRg_pZ=܌JR(lh9ҥӏjwb"MF&纺ÄjhjX,Ƒwjnd-4:$fN4IyFNgXٺmS`d'G8^Ir1[cÎ$-0[d]v2O8͸\GQk_Y\2\Gp2i2^cT:ʲ 9,]YnZh?35Ƴ2Y_F]ùD"=RI:3?Gv9p= K.~hZo!Y&Bn7kECVsEvpԛt3Qk{% 񚡽ACIG#-"Uo| qB:` h͑p>gϒe$P*[!{}#1p%,H'ɷz[0 }3"" u'~Tɗϛ}:>1PQApt & / XJ4%dha ?$] |67A U)>4q Q3Kn|n  uL1tNpZB?)sWxbpi⩢խd_ŏ<\Y@D\_߰17Q"ݚ}Ž^FGW5߀klZ5srĿLZ"R"[STl(#9˳;/:7Hz4MM S^f FH|ݽ0NQy@`\|fȊP)^uĖs4$ m1*.١.fU Q>\( d{hk}%$fm aS5&i%)LdTz7&Nl$ vM?O]پ,/KTbx`~/3Ks8kÜ' CsBCY;qrRș^.[`gҪ]┛o}8H#H/g\?}7Y#*ZV PvO߃ ~bXaAI`CD ҷDO[(1YBo*uKYlLђDi6Y0@̗Ōy 0W s$}FD=-Y'r3EUð7mN/I$K̳ܨ=h!ۧ {H™Naqm*}h8だ3N++kyhB^gRţ-LjQ9h% s6?FnAnٽ6t6LMlt&n'#i^)֤0)G7a;]U@d#1Mn$]mU}iigTQ5=80"Ӯ2sl`ݗַc%7Ɉʝ;.7Rҿ¸>~ot"IģqWu)b,mXT=s5c؊m{6|HlsI%ر95Oq2&宠9hbLTu˷| iHKC6 Dί!isaX4r]Clq )_Ħr98y&XZ%.ЏB'$9.Htxl8s~*lq}rM⹟8_j_V~%)_EW_K/3ND^3BpGݩ|G9jS6@`'XȽ$` Y&ypCeֳHΪFzjt) 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Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Fri Oct 10 11:50:06 2008 % Converted from TrueType font 'SYMBOL.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 1.60) readonly def /Notice (Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved) readonly def /FullName (Symbol) readonly def /FamilyName (Symbol) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -109 def /UnderlineThickness 49 def end readonly def /FontName /SymbolMT def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {0 -220 1113 1005} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /universal put dup 35 /numbersign put dup 36 /existential put dup 37 /percent put dup 38 /ampersand put dup 39 /suchthat put dup 40 /parenleft put dup 41 /parenright put dup 42 /asteriskmath put dup 43 /plus put dup 44 /comma put dup 45 /minus put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /congruent put dup 65 /Alpha put dup 66 /Beta put dup 67 /Chi put dup 68 /Delta put dup 69 /Epsilon put dup 70 /Phi put dup 71 /Gamma put dup 72 /Eta put dup 73 /Iota put dup 74 /theta1 put dup 75 /Kappa put dup 76 /Lambda put dup 77 /Mu put dup 78 /Nu put dup 79 /Omicron put dup 80 /Pi put dup 81 /Theta put dup 82 /Rho put dup 83 /Sigma put dup 84 /Tau put dup 85 /Upsilon put dup 86 /sigma1 put dup 87 /Omega put dup 88 /Xi put dup 89 /Psi put dup 90 /Zeta put dup 91 /bracketleft put dup 92 /therefore put dup 93 /bracketright put dup 94 /perpendicular put dup 95 /underscore put dup 96 /radicalex put dup 97 /alpha put dup 98 /beta put dup 99 /chi put dup 100 /delta put dup 101 /epsilon put dup 102 /phi put dup 103 /gamma put dup 104 /eta put dup 105 /iota put dup 106 /phi1 put dup 107 /kappa put dup 108 /lambda put dup 109 /mu put dup 110 /nu put dup 111 /omicron put dup 112 /pi put dup 113 /theta put dup 114 /rho put dup 115 /sigma put dup 116 /tau put dup 117 /upsilon put dup 118 /omega1 put dup 119 /omega put dup 120 /xi put dup 121 /psi put dup 122 /zeta put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /similar put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /.notdef put dup 131 /.notdef put dup 132 /.notdef put dup 133 /.notdef put dup 134 /.notdef put dup 135 /.notdef put dup 136 /.notdef put dup 137 /.notdef put dup 138 /.notdef put dup 139 /.notdef put dup 140 /.notdef put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /.notdef put dup 146 /.notdef put dup 147 /.notdef put dup 148 /.notdef put dup 149 /.notdef put dup 150 /.notdef put dup 151 /.notdef put dup 152 /.notdef put dup 153 /.notdef put dup 154 /.notdef put dup 155 /.notdef put dup 156 /.notdef put dup 157 /.notdef put dup 158 /.notdef put dup 159 /.notdef put dup 160 /.notdef put dup 161 /Upsilon1 put dup 162 /minute put dup 163 /lessequal put dup 164 /fraction put dup 165 /infinity put dup 166 /florin put dup 167 /club put dup 168 /diamond put dup 169 /heart put dup 170 /spade put dup 171 /arrowboth put dup 172 /arrowleft put dup 173 /arrowup put dup 174 /arrowright put dup 175 /arrowdown put dup 176 /degree put dup 177 /plusminus put dup 178 /second put dup 179 /greaterequal put dup 180 /multiply put dup 181 /proportional put dup 182 /partialdiff put dup 183 /bullet put dup 184 /divide put dup 185 /notequal put dup 186 /equivalence put dup 187 /approxequal put dup 188 /ellipsis put dup 189 /arrowvertex put dup 190 /arrowhorizex put dup 191 /carriagereturn put dup 192 /aleph put dup 193 /Ifraktur put dup 194 /Rfraktur put dup 195 /weierstrass put dup 196 /circlemultiply put dup 197 /circleplus put dup 198 /emptyset put dup 199 /intersection put dup 200 /union put dup 201 /propersuperset put dup 202 /reflexsuperset put dup 203 /notsubset put dup 204 /propersubset put dup 205 /reflexsubset put dup 206 /element put dup 207 /notelement put dup 208 /angle put dup 209 /gradient put dup 210 /registerserif put dup 211 /copyrightserif put dup 212 /trademarkserif put dup 213 /product put dup 214 /radical put dup 215 /dotmath put dup 216 /logicalnot put dup 217 /logicaland put dup 218 /logicalor put dup 219 /arrowdblboth put dup 220 /arrowdblleft put dup 221 /arrowdblup put dup 222 /arrowdblright put dup 223 /arrowdbldown put dup 224 /lozenge put dup 225 /angleleft put dup 226 /registersans put dup 227 /copyrightsans put dup 228 /trademarksans put dup 229 /summation put dup 230 /parenlefttp put dup 231 /parenleftex put dup 232 /parenleftbt put dup 233 /bracketlefttp put dup 234 /bracketleftex put dup 235 /bracketleftbt put dup 236 /bracelefttp put dup 237 /braceleftmid put dup 238 /braceleftbt put dup 239 /braceex put dup 240 /.notdef put dup 241 /angleright put dup 242 /integral put dup 243 /integraltp put dup 244 /integralex put dup 245 /integralbt put dup 246 /parenrighttp put dup 247 /parenrightex put dup 248 /parenrightbt put dup 249 /bracketrighttp put dup 250 /bracketrightex put dup 251 /bracketrightbt put dup 252 /bracerighttp put dup 253 /bracerightmid put dup 254 /bracerightbt put dup 255 /.notdef put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B T=:[RXz:F.V0zjQ 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C <$e2"H/ 0@PpP`p0/?o /?o 7 7 **& 9999PKKTBKKSB 2+KdRBKRXYKTXYKSXY++++++++st+ststEEha#DsEEha#DsEEha#DEh#Dst++tu++++u+++++++++s+++++++++ss++sssstssssss+ss+s+u+us+u++s+++++++++++++++++++++++++++ss+s+sss++s+s++s+++++ss+++s+++s+++++ts+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ endstream endobj 82 0 obj<> endobj 83 0 obj<>/FontDescriptor 82 0 R/DW 1000>> endobj 84 0 obj<>stream /CIDInit /ProcSet findresource begin 12 dict begin begincmap /CIDSystemInfo << /Registry (Adobe) /Ordering (UCS) /Supplement 0 >> def /CMapName /Adobe-Identity-UCS def /CMapType 2 def 1 begincodespacerange <0003><005c> endcodespacerange 31 beginbfrange <0003><0003><0020> <001d><001d><003a> <0026><0026><0043> <002c><002c><0049> <002e><002e><004b> <0032><0032><004f> <0035><0035><0052> <0036><0036><0053> <0037><0037><0054> <0044><0044><0061> <0045><0045><0062> <0046><0046><0063> <0047><0047><0064> <0048><0048><0065> <0049><0049><0066> <004a><004a><0067> <004b><004b><0068> <004c><004c><0069> <004d><004d><006a> <004f><004f><006c> <0050><0050><006d> <0051><0051><006e> <0052><0052><006f> <0053><0053><0070> <0055><0055><0072> <0056><0056><0073> <0057><0057><0074> <0058><0058><0075> <005a><005a><0077> <005b><005b><0078> <005c><005c><0079> endbfrange endcmap CMapName currentdict /CMap defineresource pop end end endstream endobj 85 0 obj<>stream %!PS-AdobeFont-1.0: ArialMT Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Thu Oct 09 15:49:19 2008 % Converted from TrueType font 'ARIAL.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.76) readonly def /Notice (Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved) readonly def /FullName (Arial) readonly def /FamilyName (Arial) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -106 def /UnderlineThickness 73 def end readonly def /FontName /ArialMT def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-46 -210 1000 896} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /periodcentered put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B T13҂uGFsnA S1_ z.H@sV-umQ/ rgrVFcSctóinuk̾uA M[\b y9_ )(ib]o7PaZk=JI4wr QeR-ӐhX}Qt 1ݫja@K^ }= j"D3XU:*u?| 6&f]'(VY k?YODn7Or>TɩZfZvZ7N-N}.^1>dL,͝0n8^|0~ZPFP^̵x} Tj9th ?H2wr=\aK&cE"*X8)nXZI- Rҿ mRdokh_`V#wp; նגdRyf,jL%>lzr{,V\d6koXp a~( q;(I9zF<2(u4Z+(9%%W# )3Z+B gmMJۿ;5t2&M}wP-B*' lC7AEÐ-XaTu:RD/ ~Xmv@JO"Ⲕ!d #\8_A#~#aMzNNZ2>ieec5+#TMg]Ⴤ]p9jqe^alǣ̏:Ϯ6~O(SW™^tpTeͦVzĻ[ u}R'S;W`W^3OYEcN,&$/A90O &&!g.˚ޅהB ,x#*jMn6̰HU9͌%|mv0QU>>&9zTLJG]ˁ6=0.PKjzc ۟7]y"5zCVD't(rK!uۥe-w8=cI\AZGd!6Mel xMgh5DJxCj0=QFDO$nIxS%~Wtm?$Ӻa8#c3zω̥/b &wEMMэnŨy)e!}{5y`$[ldxNp>A.|@+j`edyeɘHjxG}i d ϕa˻y: !#F*a0SJf3J(WkS4O1^Հ3c%bL(g.s!QS+ Ui)!;*DDP=<pQUCIKSYaMBG#a!Qke ԮVV V:T \݋qnaY<[IC=ǃJ$R@N߀'pH͎{Y!^^e-8)Ic A$`KPy 5v,'w[ԜWo oP%WV8*vg i?Aא5Np+EO8Gf:f-6JK;E@wOv}w{LB{DQ/2Znf#UL8ц]Asy9$xUOg'.̺}'l68[}{."׼_N& e.%&;JL)G]VPtVZO%eznh+p갦~̱ډ o?w)+VäaOTwۑƔmwE4u*8iARNx)Df"m4%{36/« wQ43֖U/hu~Vy{ +< ^{65yyaP>g(:4xW23,f{rƝBρzWܚP$`'Iҕbu:N&f^^2em77;Lf`'l  f3|g|e;PF+gy^/K6>5// |B~eU[zr:j<C}WĆ1DY܂ڒ)Sc<6iJ$_«wDq't]{O tFU&1A%Ą7y&< PHҞĹɠ1B<>^{[4QH 1drVkyX,rs:H^zD?ـ[ d. nJώ&i\h|iAufbi;t?cL{KˍMlbTi-dߴ!_=s*dHhG8k ,H,f㳃󕴿1UozdmW&׿DOԙ20zQXH2TF &&Y*=EI`{2 G] h*V\ֳkx=_U1$ˠH;҆1*BeÔFuǝ/ـA秳pZ*ۇ{+0Ei'a{}v%}SoG߲0$iE炕/pKAVS >C_xS/KMWE/9 uqD$`l׎:D$@^P04'(ZU,uw{/U=-ü =é^ͣ5F G;W=+wf{ԗH$[sR^ ۯP^}"ZOlz9x[A5^"UN['4 *&I=H@(92(ZnVmW&l(;}}uyFex0iGC7ٿ×;."&^\$UX_vл$`,['"g[,X9< W~TAB X@;Ldk5 7ȵҺ*&0V~"])|+2)\aU|~aڍO@7Q 5 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(Page)Tj /T1_0 12 Tf 2 Tr 1 0 0 1 515.95001 30.78999 Tm (2)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 523.58002 30.78999 Tm ( of )Tj /T1_0 12 Tf 2 Tr 1 0 0 1 541.88 30.78999 Tm (25)Tj /C2_0 10 Tf 0 Tr 1 0 0 1 297.63998 803.64996 Tm <0003>Tj /T1_0 12 Tf 1 0 0 1 28.35001 787.02997 Tm (This is a review of quality of outcomes that people experience in this )Tj 1 0 0 1 448.38995 787.02997 Tm (care home. We )Tj 1 0 0 1 28.35001 769.52997 Tm (believe high quality care should)Tj /T1_1 12 Tf 1 0 0 1 85.05 749.52997 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 749.52997 Tm (Be safe)Tj /T1_1 12 Tf 1 0 0 1 85.05 733.52997 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 733.52997 Tm (Have the right outcomes, including clinical outcomes)Tj /T1_1 12 Tf 1 0 0 1 85.05 717.52997 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 717.52997 Tm (Be a good experience for the people that use it)Tj /T1_1 12 Tf 1 0 0 1 85.05 701.52997 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 701.52997 Tm (Help prevent illness, and promote healthy, independent living)Tj /T1_1 12 Tf 1 0 0 1 85.05 685.52997 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 685.52997 Tm (Be available to those who need it when they need it.)Tj 1 0 0 1 28.35001 651.02997 Tm (The first part of the review gives the overall quality rating for the )Tj 1 0 0 1 427.60001 651.02997 Tm (care home:)Tj /T1_1 12 Tf 1 0 0 1 85.05 631.03998 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 631.03998 Tm (3 stars - excellent)Tj /T1_1 12 Tf 1 0 0 1 85.05 615.03998 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 615.03998 Tm (2 stars - good)Tj /T1_1 12 Tf 1 0 0 1 85.05 599.03998 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 599.03998 Tm (1 star - adequate)Tj /T1_1 12 Tf 1 0 0 1 85.05 583.03998 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 583.03998 Tm (0 star - poor)Tj 1 0 0 1 28.35001 551.03998 Tm (There is also a bar chart that gives a quick way of seeing the quality o\ f care that the )Tj 1 0 0 1 28.35001 534.03998 Tm (home provides under key areas that matter to people.)Tj 1 0 0 1 28.35001 500.03998 Tm (There is a summary of what we think this service does well, what they ha\ ve improved )Tj 1 0 0 1 28.35001 483.03998 Tm (on and, where it applies, what they need to do better.)Tj 1 0 0 1 364.73999 483.03998 Tm (We use the national minimum )Tj 1 0 0 1 28.35001 466.03998 Tm (standards to describe the outcomes that people should experience.)Tj 1 0 0 1 443.20001 466.03998 Tm (National minimum )Tj 1 0 0 1 28.35001 449.03998 Tm (standards are written by the Department of Health for each type of care \ service.)Tj 1 0 0 1 28.35001 409.53998 Tm (After the summary there is more detail about our findings. The following\ table explains )Tj 1 0 0 1 28.35001 392.04999 Tm (what you will see under each outcome area.)Tj ET 22.69 383.85999 m 572.14996 383.85999 l S 22.69 50.22 m 572.14996 50.22 l S 22.7 383.85999 m 22.7 50.22 l S 572.14996 383.85999 m 572.14996 50.22 l S BT /T1_0 10 Tf 2 Tr 1 0 0 1 31.2 370.56 Tm (Outcome area \(for example )Tj 1 0 0 1 173.59 370.56 Tm (Choice of home\))Tj 1 0 0 1 31.2 340.25998 Tm (These are the outcomes that people )Tj 1 0 0 1 216.34 340.25998 Tm (staying in care homes should experience.)Tj 1 0 0 1 435.78998 340.25998 Tm (They reflect the things )Tj 1 0 0 1 31.2 328.10999 Tm (that people have said are important to them:)Tj ET 1 0.9451 0.76077 RG 82.23 w 30.60001 263.37 m 562.45001 263.37 l S 0.95294 0.95294 0.95294 RG 39.99001 w 29.47 285.60999 m 563.57001 285.60999 l S 1 1 1 RG 29.47 243.37 m 563.57001 243.37 l S 0.75294 0.75294 0.75294 RG 2.25 w 27.27 264.48999 m 565.76996 264.48999 l S 27.27 306.72998 m 565.76996 306.72998 l S 27.27 264.48999 m 565.76996 264.48999 l S 27.27 222.25 m 565.76996 222.25 l S 28.35001 307.81 m 28.35001 221.17 l S 564.70001 307.81 m 564.70001 221.17 l S BT /T1_0 12 Tf 0 Tr 1 0 0 1 34.87 291.04999 Tm (This box tells you the outcomes that we will always inspect against when\ we do a key )Tj 1 0 0 1 34.87 273.54999 Tm (inspection)Tj /T1_0 10 Tf 1 0 0 1 95.78 273.54999 Tm (.)Tj /T1_0 12 Tf 1 0 0 1 34.87 248.81 Tm (This box tells you any additional outcomes that we may inspect against w\ hen we do a )Tj 1 0 0 1 34.87 231.31 Tm (key inspection.)Tj 0 0 0 RG 0.5 w /T1_0 10 Tf 2 Tr 1 0 0 1 31.2 191.8 Tm (This is what people )Tj 1 0 0 1 131.31999 191.8 Tm (staying in this care home experience:)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 28.35001 154.64 Tm (Judgement:)Tj ET 1 0.9451 0.76077 RG 39.99001 w 30.60001 123.34 m 562.45001 123.34 l S 1 1 1 RG 29.47 124.46001 m 563.57001 124.46001 l S 0.75294 0.75294 0.75294 RG 2.25 w 27.27 145.58 m 565.76996 145.58 l S 27.27 103.34 m 565.76996 103.34 l S 28.35001 146.66 m 28.35001 102.25999 l S 564.70001 146.66 m 564.70001 102.25999 l S BT /T1_0 12 Tf 1 0 0 1 34.87 129.90001 Tm (This box tells you our opinion of what we have looked at in this outcome\ area.)Tj 1 0 0 1 517.78998 129.90001 Tm (We )Tj 1 0 0 1 34.87 112.40001 Tm (will say whether it is excellent, good, adequate or poor.)Tj 1 0 0 1 28.35001 86.53 Tm (Evidence:)Tj ET 1 0.9451 0.76077 RG 22.5 w 30.60001 63.97 m 562.45001 63.97 l S 1 1 1 RG 29.47 65.10001 m 563.57001 65.10001 l S 0.75294 0.75294 0.75294 RG 2.25 w 27.27 77.47 m 565.76996 77.47 l S 27.27 52.72 m 565.76996 52.72 l S 28.35001 78.55 m 28.35001 51.64999 l S 564.70001 78.55 m 564.70001 51.64999 l S BT /T1_0 12 Tf 1 0 0 1 34.87 61.78 Tm (This box describes the information we used to come to our judgement.)Tj ET endstream endobj 471 0 obj 5469 endobj 472 0 obj<>stream 0.8 0.8 0.8 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 485.41998 30.78999 Tm (Page)Tj /T1_0 12 Tf 2 Tr 1 0 0 1 515.95001 30.78999 Tm (3)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 523.58002 30.78999 Tm ( of )Tj /T1_0 12 Tf 2 Tr 1 0 0 1 541.88 30.78999 Tm (25)Tj 0 Tr 1 0 0 1 28.35001 779.10004 Tm (We review the quality of the service against outcomes from the National \ Minimum )Tj 1 0 0 1 28.35001 762.10004 Tm (Standards \(NMS\).)Tj 1 0 0 1 144.87 762.10004 Tm (Those standards are written by the Department of Health for each )Tj 1 0 0 1 28.35001 745.10004 Tm (type of care service.)Tj 1 0 0 1 28.35001 705.60004 Tm (Copies of the)Tj 1 0 0 1 111.71001 705.60004 Tm (National Minimum Standards )Tj 1 0 0 1 290.48999 705.60004 Tm (\226 )Tj 1 0 0 1 302.34 705.60004 Tm (Care Homes for Older People)Tj 1 0 0 1 477.17999 705.60004 Tm ( can be found )Tj 1 0 0 1 28.35001 688.10999 Tm (at www.dh.gov.uk or bought from The Stationery Office \(TSO\) PO Box 29,\ St Crispins, )Tj 1 0 0 1 28.35001 670.60999 Tm (Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from \ the )Tj 1 0 0 1 28.35001 653.10999 Tm (Stationery Office is also available: )Tj 0 0 1 rg 1 0 0 1 238.73 653.10999 Tm (www.tso.co.uk/bookshop)Tj 0 0 0 rg 1 0 0 1 28.35001 613.12 Tm (The mission of the Care Quality Commission is to make care better for pe\ ople by:)Tj /T1_1 12 Tf 1 0 0 1 85.05 596.12 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 596.12 Tm (Regulating health and adult social care services to ensure quality and s\ afety )Tj 1 0 0 1 99.25 580.12 Tm (standards, drive improvement and stamp out bad practice)Tj /T1_1 12 Tf 1 0 0 1 85.05 564.12 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 564.12 Tm (Protecting the rights of people who use services, particularly the most \ )Tj 1 0 0 1 99.25 548.12 Tm (vulnerable and those detained under the Mental Health Act 1983)Tj /T1_1 12 Tf 1 0 0 1 85.05 532.12 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 532.12 Tm (Providing accessible, trustworthy information on the quality of care and\ )Tj 1 0 0 1 99.25 516.12 Tm (services so people can make better decisions about their care and so tha\ t )Tj 1 0 0 1 99.25 500.12 Tm (commissioners and providers of services can improve services.)Tj /T1_1 12 Tf 1 0 0 1 85.05 484.12 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 484.12 Tm (Providing independent public accountability on how commissioners and )Tj 1 0 0 1 99.25 468.12 Tm (providers of services are improving the quality of care and providing va\ lue )Tj 1 0 0 1 99.25 452.12 Tm (for money.)Tj /C2_0 14 Tf 1 0 0 1 28.35001 390.28 Tm <0035004800440047004800550003002C0051004900520055005000440057004C00520051>Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 28.35001 368.85001 m 224.04999 368.85001 l S 1 1 1 RG 226.3 368.85001 m 567 368.85001 l S 0.95294 0.95294 0.95294 RG 28.35001 346.01999 m 224.04999 346.01999 l S 1 1 1 RG 226.3 346.01999 m 567 346.01999 l S 0.95294 0.95294 0.95294 RG 28.35001 323.19 m 224.04999 323.19 l S 1 1 1 RG 226.3 323.19 m 567 323.19 l S 0.95294 0.95294 0.95294 RG 28.35001 300.35999 m 224.04999 300.35999 l S 1 1 1 RG 226.3 300.35999 m 567 300.35999 l S 0.95294 0.95294 0.95294 RG 137.22 w 28.35001 219.20999 m 224.04999 219.20999 l S 1 1 1 RG 226.3 219.20999 m 567 219.20999 l S 0.95294 0.95294 0.95294 RG 38.16 w 28.35001 129.27 m 224.04999 129.27 l S 1 1 1 RG 226.3 129.27 m 567 129.27 l S 0.75294 0.75294 0.75294 RG 2.25 w 26.14 357.42999 m 569.20001 357.42999 l S 26.14 334.60001 m 569.20001 334.60001 l S 26.14 311.76999 m 569.20001 311.76999 l S 26.14 288.94 m 569.20001 288.94 l S 26.14 149.47 m 569.20001 149.47 l S 26.14 380.25998 m 569.20001 380.25998 l S 26.14 357.42999 m 569.20001 357.42999 l S 26.14 334.60001 m 569.20001 334.60001 l S 26.14 311.76999 m 569.20001 311.76999 l S 26.14 288.94 m 569.20001 288.94 l S 26.14 149.47 m 569.20001 149.47 l S 26.14 109.06 m 569.20001 109.06 l S 27.22 381.34 m 27.22 107.99001 l S 225.17 381.34 m 225.17 107.99001 l S 568.12 381.34 m 568.12 107.99001 l S BT /T1_0 12 Tf 1 0 0 1 31.2 364.07999 Tm (Document Purpose)Tj 1 0 0 1 229.14998 364.07999 Tm (Inspection report)Tj 1 0 0 1 31.2 341.25 Tm (Author)Tj 1 0 0 1 229.14998 341.25 Tm (Care Quality Commission)Tj 1 0 0 1 31.2 318.41998 Tm (Audience)Tj 1 0 0 1 229.14998 318.41998 Tm (General public)Tj 1 0 0 1 31.2 295.59 Tm (Further copies from)Tj 1 0 0 1 229.14998 295.59 Tm (0870 240 7535 \(telephone order line\))Tj 1 0 0 1 31.2 272.75998 Tm (Copyright)Tj 1 0 0 1 229.14998 272.75998 Tm (Copyright \251 \(2009\) Care Quality Commission \(CQC\). )Tj 1 0 0 1 229.14998 258.17999 Tm (This publication may be reproduced in whole or in part, )Tj 1 0 0 1 229.14998 243.60001 Tm (free of charge, in any format or medium provided that )Tj 1 0 0 1 229.14998 229.01999 Tm (it is not used for commercial gain. This consent is )Tj 1 0 0 1 229.14998 214.44 Tm (subject to the material being reproduced accurately )Tj 1 0 0 1 229.14998 199.86 Tm (and on proviso that it is not used in a derogatory )Tj 1 0 0 1 229.14998 185.28 Tm (manner or misleading context. The material should be )Tj 1 0 0 1 229.14998 170.7 Tm (acknowledged as CQC copyright, with the title and date )Tj 1 0 0 1 229.14998 156.12 Tm (of publication of the document specified.)Tj 1 0 0 1 31.2 133.28999 Tm (Internet address)Tj 1 0 0 rg 1 0 0 1 229.14998 133.28999 Tm (www.cqc.org.uk)Tj ET endstream endobj 473 0 obj 8386 endobj 474 0 obj<>stream 0.8 0.8 0.8 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 485.41998 30.78999 Tm (Page)Tj /T1_0 12 Tf 2 Tr 1 0 0 1 515.95001 30.78999 Tm (4)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 523.58002 30.78999 Tm ( of )Tj /T1_0 12 Tf 2 Tr 1 0 0 1 541.88 30.78999 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <002C0051004900520055005000440057004C0052005100030044004500520058005700030057004B0048000300460044005500480003004B005200500048>Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 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m 567.84998 785.63 l S 28.99001 762.79999 m 567.84998 762.79999 l S 28.99001 687.22998 m 567.84998 687.22998 l S 28.99001 664.40002 m 567.84998 664.40002 l S 28.99001 641.57001 m 567.84998 641.57001 l S 28.99001 618.73999 m 567.84998 618.73999 l S 28.99001 595.90997 m 567.84998 595.90997 l S 30.07001 786.70996 m 30.07001 594.83997 l S 269.07001 786.70996 m 269.07001 594.83997 l S 566.76996 786.70996 m 566.76996 594.83997 l S BT /T1_0 12 Tf 1 0 0 1 34.05 769.45001 Tm (Name of care home:)Tj 1 0 0 1 273.04999 769.45001 Tm (Hamilton Rest Home)Tj 1 0 0 1 34.05 746.62 Tm (Address:)Tj 1 0 0 1 273.04999 746.62 Tm (211 Bury New Road )Tj 1 0 0 1 273.04999 729.03998 Tm (Whitefield)Tj 1 0 0 1 273.04999 711.45996 Tm (Manchester)Tj 1 0 0 1 273.04999 693.88 Tm (M45 8GW)Tj 1 0 0 1 34.05 671.04999 Tm (Telephone number:)Tj 1 0 0 1 273.04999 671.04999 Tm (01617667418)Tj 1 0 0 1 34.05 648.21997 Tm (Fax number:)Tj 1 0 0 1 273.04999 648.21997 Tm (01617662007)Tj 1 0 0 1 34.05 625.39001 Tm (Email address:)Tj 1 0 0 1 34.05 602.56 Tm (Provider web address:)Tj /T1_0 10 Tf 1 0 0 1 28.35001 583.60999 Tm (\240)Tj ET 0.95294 0.95294 0.95294 RG 66.24001 w 32.32001 540.16998 m 564.76996 540.16998 l S 1 1 1 RG 20.58 w 355.5 564.12 m 565.90002 564.12 l S 0.95294 0.95294 0.95294 RG 31.2 541.28998 m 353.25 541.28998 l S 1 1 1 RG 355.5 541.28998 m 565.90002 541.28998 l S 0.95294 0.95294 0.95294 RG 31.2 518.45996 m 353.25 518.45996 l S 1 1 1 RG 355.5 518.45996 m 565.90002 518.45996 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 552.70996 m 568.10004 552.70996 l S 28.99001 529.88 m 568.10004 529.88 l S 28.99001 575.53998 m 568.10004 575.53998 l S 28.99001 552.70996 m 568.10004 552.70996 l S 28.99001 529.88 m 568.10004 529.88 l S 28.99001 507.04999 m 568.10004 507.04999 l S 30.07001 576.60999 m 30.07001 505.97 l S 354.37 576.60999 m 354.37 505.97 l S 567.01996 576.60999 m 567.01996 505.97 l S BT /T1_0 12 Tf 1 0 0 1 34.05 559.34998 Tm (Name of registered provider\(s\):)Tj 1 0 0 1 355.5 559.34998 Tm (Mr Eric Walters)Tj 1 0 0 1 34.05 536.51996 Tm (Type of registration:)Tj 1 0 0 1 358.35001 536.51996 Tm (care home)Tj 1 0 0 1 34.05 513.69 Tm (Number of places registered:)Tj 1 0 0 1 358.35001 513.69 Tm (22)Tj /T1_0 10 Tf 1 0 0 1 28.35001 494.75 Tm (\240)Tj 1 0 0 1 28.35001 477.75 Tm (\240)Tj ET 0.95294 0.95294 0.95294 RG 63.99001 w 32.32001 435.42999 m 564.46997 435.42999 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 446.84 m 567.79999 446.84 l S 28.99001 469.66998 m 567.79999 469.66998 l S 28.99001 446.84 m 567.79999 446.84 l S 28.99001 403.42999 m 567.79999 403.42999 l S 30.07001 470.75 m 30.07001 402.35999 l S 298.32001 447.91998 m 298.32001 402.35999 l S 566.71997 470.75 m 566.71997 402.35999 l S BT /T1_0 12 Tf 1 0 0 1 34.05 453.48999 Tm (Conditions of registration:)Tj 1 0 0 1 34.05 430.66 Tm (Category\(ies\) :)Tj 1 0 0 1 302.30002 430.66 Tm (Number of places \(if applicable\):)Tj 1 0 0 1 302.30002 410.07999 Tm (Under 65)Tj 1 0 0 1 435.37 410.07999 Tm (Over 65)Tj ET 1 1 1 RG 35.16 w 31.2 381.35001 m 297.30002 381.35001 l S 299.54999 381.35001 m 431.44998 381.35001 l S 433.70001 381.35001 m 565.60004 381.35001 l S 0.95294 0.95294 0.95294 RG 20.58 w 31.2 351.22998 m 565.60004 351.22998 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 362.64999 m 567.79999 362.64999 l S 28.99001 339.82001 m 567.79999 339.82001 l S 28.99001 400.06 m 567.79999 400.06 l S 28.99001 362.64999 m 567.79999 362.64999 l S 28.99001 339.82001 m 568.10004 339.82001 l S 28.99001 258.66998 m 568.10004 258.66998 l S 30.07001 401.13 m 30.07001 257.59 l S 298.41998 401.13 m 298.41998 361.56998 l S 432.56998 401.13 m 432.56998 361.56998 l S 566.71997 401.13 m 566.71997 257.59 l S BT /T1_0 12 Tf 1 0 0 1 34.05 383.87 Tm (old age, not falling within any other )Tj 1 0 0 1 34.05 369.28998 Tm (category)Tj 1 0 0 1 302.39999 383.87 Tm (0)Tj 1 0 0 1 436.54999 383.87 Tm (22)Tj 1 0 0 1 34.05 346.45999 Tm (Additional conditions: )Tj 1 0 0 1 34.05 323.63 Tm (The registered person may provide the following category of service only\ : Care home )Tj 1 0 0 1 34.05 309.04999 Tm (only: Code PC, to service users of the following gender: Either. Whose p\ rimary care )Tj 1 0 0 1 34.05 294.47 Tm (needs on admission to the home are within the following categories: Old \ age not falling )Tj 1 0 0 1 34.05 279.88998 Tm (within any other category: Code OP The maximum number of service users w\ ho can be )Tj 1 0 0 1 34.05 265.31 Tm (accommodated is: 22.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 243.87999 m 315.25 243.87999 l S 1 1 1 RG 317.5 243.87999 m 346.54999 243.87999 l S 348.80002 243.87999 m 377.89999 243.87999 l S 380.14999 243.87999 m 409.20001 243.87999 l S 411.44998 243.87999 m 440.54999 243.87999 l S 442.80002 243.87999 m 471.89993 243.87999 l S 474.14993 243.87999 m 503.20001 243.87999 l S 505.44998 243.87999 m 534.54999 243.87999 l S 536.79999 243.87999 m 565.90002 243.87999 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 255.28998 m 568.10004 255.28998 l S 28.99001 232.45999 m 568.10004 232.45999 l S 30.07001 256.37 m 30.07001 231.37999 l S 316.37 256.37 m 316.37 231.37999 l S 347.66998 256.37 m 347.66998 231.37999 l S 379.01999 256.37 m 379.01999 231.37999 l S 410.31998 256.37 m 410.31998 231.37999 l S 441.66998 256.37 m 441.66998 231.37999 l S 473.01999 256.37 m 473.01999 231.37999 l S 504.31998 256.37 m 504.31998 231.37999 l S 535.66998 256.37 m 535.66998 231.37999 l S 567.01996 256.37 m 567.01996 231.37999 l S BT /T1_0 12 Tf 1 0 0 1 34.05 239.11 Tm (Date of last inspection)Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 219.45999 m 565.90002 219.45999 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 209.84 m 568.10004 209.84 l S 30.07001 210.90999 m 30.07001 87.50999 l S 567.01996 210.90999 m 567.01996 87.50999 l S 28.99001 229.09 m 568.10004 229.09 l S 28.99001 209.84 m 568.10004 209.84 l S 28.99001 88.59 m 568.10004 88.59 l S 30.07001 230.15999 m 30.07001 208.75998 l S 567.01996 230.15999 m 567.01996 208.75998 l S BT /T1_0 12 Tf 1 0 0 1 35.5 215.90001 Tm (Brief description of the )Tj 1 0 0 1 177.31 215.90001 Tm (care home)Tj 1 0 0 1 35.5 196.64998 Tm (Hamilton House is a large attractive detached property situated on a mai\ n road in )Tj 1 0 0 1 35.5 179.64998 Tm (Whitefield. The gardens are well maintained and attractive. Hamilton Hou\ se provides )Tj 1 0 0 1 35.5 162.64998 Tm (residential care for up to 22 older people. the home is easily accessed \ by car and )Tj 1 0 0 1 35.5 145.64999 Tm (public transport. The home informed us that the fees at the time of this\ inspection )Tj 1 0 0 1 35.5 128.64999 Tm (were; 388.00 pounds to 420.00 )Tj 1 0 0 1 232.06 128.64999 Tm (pounds)Tj 1 0 0 1 275.73999 128.64999 Tm ( \240)Tj 1 0 0 1 35.5 111.64999 Tm (\240)Tj 1 0 0 1 35.5 94.65001 Tm (\240)Tj ET endstream endobj 475 0 obj 3462 endobj 476 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (two star good service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 477 0 obj 5548 endobj 478 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (6)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj ET 1 1 1 RG 20.58 w 31.2 786.35999 m 567.84998 786.35999 l S 195.53998 w 32.32001 676.04999 m 566.71997 676.04999 l S 20.58 w 32.7 565.73999 m 569.34998 565.73999 l S 78.90001 w 33.82001 513.75 m 568.21997 513.75 l S 20.58 w 33.45 461.75998 m 570.10004 461.75998 l S 93.48 w 34.57001 402.47998 m 568.96997 402.47998 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 774.95001 m 567.84998 774.95001 l S 30.12 774.95001 m 568.91998 774.95001 l S 30.12 577.15997 m 568.91998 577.15997 l S 31.2 776.02997 m 31.2 576.08002 l S 31.2 577.15997 m 569.34998 577.15997 l S 32.7 554.33002 m 569.34998 554.33002 l S 31.62 554.33002 m 570.41998 554.33002 l S 31.62 473.17999 m 570.41998 473.17999 l S 33.45 450.34998 m 570.10004 450.34998 l S 33.45 473.17999 m 570.10004 473.17999 l S 32.37 450.34998 m 571.16998 450.34998 l S 32.37 354.62 m 571.16998 354.62 l S 32.7 555.40997 m 32.7 472.10001 l S 33.45 451.42999 m 33.45 353.53998 l S 567.84998 776.02997 m 567.84998 576.08002 l S 569.34998 555.40997 m 569.34998 472.10001 l S 570.10004 451.42999 m 570.10004 353.53998 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 1 0 0 1 31.2 781.58997 Tm (What the )Tj 1 0 0 1 90.52 781.58997 Tm (care home)Tj 1 0 0 1 154.2 781.58997 Tm ( does well:)Tj /T1_0 10 Tf 0 Tr 1 0 0 1 567.84998 784.25 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 35.17 758.76001 Tm (Residents at the home were being cared for and supported well by the reg\ istered )Tj 1 0 0 1 35.17 744.17999 Tm (manager and her staff. Residents spoken to said the quality of care prov\ ided was very )Tj 1 0 0 1 35.17 729.60004 Tm (good. Residents said staff spoke to them respectfully and maintained the\ ir dignity, )Tj 1 0 0 1 35.17 715.01996 Tm (particularly when personal care was being given. Comments made included:\ 'the staff )Tj 1 0 0 1 35.17 700.44 Tm (are relly very good and caring', 'they look after me really well and mak\ e sure they give )Tj 1 0 0 1 35.17 685.85999 Tm (me the help I need', 'they are kind and I like chatting to the girls whe\ n they are )Tj 1 0 0 1 35.17 671.27997 Tm (helping me', ' my relative is very happy with the way they are looked af\ ter here, and I )Tj 1 0 0 1 35.17 656.70001 Tm (think the staff are very caring and able at what they do', 'I decide whe\ n I get up in the )Tj 1 0 0 1 35.17 642.12 Tm (morning and when I go to bed', ' I choose what activities I take part in\ ', 'You are able )Tj 1 0 0 1 35.17 627.53998 Tm (to stay in your room if you wish some privacy or go to the lounge', 'I p\ ick what clothes )Tj 1 0 0 1 35.17 612.95996 Tm (I am going to wear and what meals I want', ' The staff always ask me wha\ t I think or )Tj 1 0 0 1 35.17 598.38 Tm (want to do and try to respect my choices'.)Tj 1 0 0 1 35.17 583.79999 Tm (The home was being managed effectively. )Tj /T1_0 10 Tf 1 0 0 1 568.96997 674.5 Tm (\240)Tj 1 0 0 1 31.2 563.63 Tm (\240)Tj /T1_0 12 Tf 2 Tr 1 0 0 1 32.7 560.96997 Tm (What has improved since the last inspection?)Tj /T1_0 10 Tf 0 Tr 1 0 0 1 569.34998 564.19 Tm (\240)Tj 1 0 0 1 31.2 512.20001 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 36.67 538.14001 Tm (The home has undergone a programme of redecoration and refurbishment sin\ ce the )Tj 1 0 0 1 36.67 523.56 Tm (last inspection. And this has nearly been completed. The staff training \ programme has )Tj 1 0 0 1 36.67 508.97998 Tm (been further developed and the registered manger has developed the ways \ in which )Tj 1 0 0 1 36.67 494.3999 Tm (she measures the quality and effectiveness of the services provided at t\ he home. The )Tj 1 0 0 1 36.67 479.81998 Tm (requirements made at the last key inspection in July 2007 have been addr\ essed.)Tj /T1_0 10 Tf 1 0 0 1 570.46997 512.20001 Tm (\240)Tj 1 0 0 1 31.2 460.20999 Tm (\240)Tj /T1_0 12 Tf 2 Tr 1 0 0 1 33.45 456.98999 Tm (What they could do better:)Tj /T1_0 10 Tf 0 Tr 1 0 0 1 31.2 400.92999 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 37.42 434.16 Tm (Requirements and recommendations have been made as a result of this insp\ ection. )Tj 1 0 0 1 37.42 419.57999 Tm (These describe \(in the relevant sections of this report\) the things th\ at need to be done )Tj 1 0 0 1 37.42 405 Tm (to improve the quality of the service provided to residents at the home.\ Specifically )Tj 1 0 0 1 37.42 390.41998 Tm (improvements can be made in the way residents medications are managed, h\ ow care )Tj 1 0 0 1 37.42 375.84 Tm (plans and risk assessments are developed, how staff training is develope\ d and the staff )Tj 1 0 0 1 37.42 361.25998 Tm (recruitment process. )Tj 1 0 0 1 28.35001 338.92999 Tm (\240)Tj 1 0 0 1 28.35001 318.94 Tm (If you want to know what action the person responsible for this )Tj 1 0 0 1 416.37 318.94 Tm (care home)Tj 1 0 0 1 480.03998 318.94 Tm ( is taking )Tj 1 0 0 1 28.35001 301.44 Tm (following this report, you can contact them using the details on page 4.\ )Tj 1 0 0 1 28.35001 281.44998 Tm (\240)Tj 1 0 0 1 28.35001 261.44998 Tm (The report of this inspection is available from our website )Tj 1 0 0 1 380.85001 261.44998 Tm (www.cqc.org.uk.)Tj 1 0 0 1 28.35001 241.45 Tm (You can get printed copies from )Tj 1 0 0 1 225.22 241.45 Tm (enquiries@cqc.org.uk or by telephoning our)Tj 1 0 0 1 28.35001 221.45999 Tm (order line 0870 240 7535.)Tj ET endstream endobj 479 0 obj 1803 endobj 480 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (7)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /T1_0 14 Tf 1 0 0 1 28.35001 777.08997 Tm (Details of our findings)Tj ET 0.75294 0.75294 0.75294 RG 26 w 31.2 744.14996 m 565.90002 744.14996 l S BT /C2_0 12 Tf 0 Tr 1 0 0 1 34.05 741.13995 Tm <00260052005100570048005100570056>Tj ET 1 1 1 RG 16 w 28.35001 700.14996 m 566.92999 700.14996 l S BT /T1_0 12 Tf 1 0 0 1 28.35001 696.08997 Tm (Choice of home\240 \(standards 1 - 6\))Tj ET 28.35001 678.14996 m 566.92999 678.14996 l S BT /T1_0 12 Tf 1 0 0 1 28.35001 674.08997 Tm (Health and personal care\240 \(standards 7 - 11\))Tj ET 28.35001 656.14996 m 566.92999 656.14996 l S BT /T1_0 12 Tf 1 0 0 1 28.35001 652.08997 Tm (Daily life and social activities\240 \(standards 12 - 15\))Tj ET 28.35001 634.14996 m 566.92999 634.14996 l S BT /T1_0 12 Tf 1 0 0 1 28.35001 630.08997 Tm (Complaints and protection\240 \(standards 16 - 18\))Tj ET 28.35001 612.14996 m 566.92999 612.14996 l S BT /T1_0 12 Tf 1 0 0 1 28.35001 608.08997 Tm (Environment\240 \(standards 19 - 26\))Tj ET 28.35001 590.14996 m 566.92999 590.14996 l S BT /T1_0 12 Tf 1 0 0 1 28.35001 586.08997 Tm (Staffing\240 \(standards 27 - 30\))Tj ET 28.35001 568.14996 m 566.92999 568.14996 l S BT /T1_0 12 Tf 1 0 0 1 28.35001 564.08997 Tm (Management and administration\240 \(standards 31 - 38\))Tj 1 0 0 1 28.35001 544.08997 Tm (Outstanding statutory requirements)Tj 1 0 0 1 28.35001 522.21997 Tm (Requirements and recommendations from this inspection)Tj ET endstream endobj 481 0 obj 6055 endobj 482 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 56.81 m 566.92999 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.03999 Tm (Care Homes for Older People)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.45999 52.03999 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.67999 53.03999 Tm (Page )Tj 2 Tr 1 0 0 1 508.20999 53.03999 Tm (8)Tj 0 Tr 1 0 0 1 515.20001 53.03999 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 53.03999 Tm (25)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35001 37.61 Tm (\240)Tj ET 1 1 1 RG 13.60001 w 29.55 794.84998 m 566.92999 794.84998 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57001 Tm (Choice of home )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35001 747.88995 Tm (These are the outcomes that people )Tj 1 0 0 1 250.50998 747.88995 Tm (staying in care homes)Tj 1 0 0 1 383.42999 747.88995 Tm ( should experience. They )Tj 1 0 0 1 28.35001 730.40002 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35001 717.94 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 206.25 w 32.32001 610.38 m 562.52997 610.38 l S 0.95294 0.95294 0.95294 RG 85 w 31.2 672.13 m 563.64996 672.13 l S 1 1 1 RG 119 w 31.2 567.88 m 563.64996 567.88 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 628.5 m 565.84998 628.5 l S 28.99001 715.75 m 565.84998 715.75 l S 28.99001 628.5 m 565.84998 628.5 l S 28.99001 507.25 m 565.84998 507.25 l S 30.07001 716.82996 m 30.07001 506.16995 l S 564.77997 716.82996 m 564.77997 506.16995 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57001 Tm (People are confident that the care home can support them. This is becaus\ e there is an )Tj 1 0 0 1 35.5 685.57001 Tm (accurate assessment of their needs that they, or people close to them, h\ ave been )Tj 1 0 0 1 35.5 668.57001 Tm (involved in. This tells the home all about them and the support they nee\ d. People who )Tj 1 0 0 1 35.5 651.57001 Tm (stay at the home only for intermediate care, have a clear assessment tha\ t includes a )Tj 1 0 0 1 35.5 634.57001 Tm (plan on what they hope for and want to achieve when they return home.)Tj 1 0 0 1 35.5 615.32001 Tm (People can decide whether the care home can meet their support and accom\ modation )Tj 1 0 0 1 35.5 598.32001 Tm (needs. This is because they, or people close to them, have been able to \ visit the home )Tj 1 0 0 1 35.5 581.32001 Tm (and have got full, clear, accurate and up to date information about the \ home. If they )Tj 1 0 0 1 35.5 564.32001 Tm (decide to stay in the home they know about their rights and responsibili\ ties because )Tj 1 0 0 1 35.5 547.32001 Tm (there is an easy to understand contract or statement of terms and condit\ ions between )Tj 1 0 0 1 35.5 530.32001 Tm (them and the care home that includes how much they will pay and what the\ home )Tj 1 0 0 1 35.5 513.32001 Tm (provides for the money.)Tj /C2_0 12 Tf 1 0 0 1 28.35001 489 Tm <0003>Tj 1 0 0 1 28.35001 467 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.03998 467 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35001 444.94 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 106.85001 w 34.60001 386.73999 m 562.53998 386.73999 l S 1 1 1 RG 22.5 w 32.35001 431.16998 m 564.78998 431.16998 l S 84.36 w 33.47 375.5 m 563.65997 375.5 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 418.80002 m 565.87 418.80002 l S 32.35001 419.88 m 32.35001 331.12 l S 564.78998 419.88 m 564.78998 331.12 l S 32.35001 418.80002 m 564.78998 418.80002 l S 31.27 332.19 m 565.87 332.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 427.85999 Tm (Judgement:)Tj 1 0 0 1 36.62 403.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.16998 403.12 Tm (good)Tj 0 Tr 1 0 0 1 292.91998 403.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 385.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 358.75 Tm (Before being admitted to the home prospective residents have their care \ and support )Tj 1 0 0 1 36.62 341.25 Tm (needs assessed to ensure the home is able to meet their needs.)Tj 1 0 0 1 28.35001 316.50998 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 224.3 w 34.60001 194.17 m 562.53998 194.17 l S 1 1 1 RG 22.5 w 32.35001 297.32001 m 564.78998 297.32001 l S 202.92998 w 33.47 182.36 m 563.65997 182.36 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 284.94998 m 565.87 284.94998 l S 32.35001 286.03 m 32.35001 78.70001 l S 564.78998 286.03 m 564.78998 78.70001 l S 32.35001 284.94998 m 564.78998 284.94998 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 294.00998 Tm (Evidence:)Tj 1 0 0 1 36.57001 269.26999 Tm (All prospective service users undergo a pre-admission assessment before \ a decision is )Tj 1 0 0 1 36.57001 251.76999 Tm (made about them entering the home. This assessment is conducted by the )Tj 1 0 0 1 36.57001 234.26999 Tm (appropriately qualified and experienced registered manager of the home. \ The purpose )Tj 1 0 0 1 36.57001 216.78 Tm (of this assessment is to decide if the home will be able to meet the pot\ ential residents' )Tj 1 0 0 1 36.57001 199.28 Tm (care and support needs properly. It also helps prospective residents and\ their relatives )Tj 1 0 0 1 36.57001 181.78998 Tm (in their decision of how appropriate the home would be for them. A recor\ d of the )Tj 1 0 0 1 530.29999 181.78998 Tm (pre-)Tj 1 0 0 1 36.57001 164.28999 Tm (admission)Tj 1 0 0 1 96.89 164.28999 Tm ( assessment is kept in each residents' care records and identifies what \ care )Tj 1 0 0 1 36.57001 146.78999 Tm (and support they will need. Other pre-admission assessments conducted by\ social )Tj 1 0 0 1 36.57001 129.3 Tm (workers and health care workers were also kept in the care records. Disc\ ussion with )Tj 1 0 0 1 36.57001 111.8 Tm (residents indicated that their views were taken into account before admi\ ssion to the )Tj 1 0 0 1 36.57001 94.31 Tm (home.)Tj ET endstream endobj 483 0 obj 1570 endobj 484 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 56.81 m 566.92999 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.03999 Tm (Care Homes for Older People)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.45999 52.03999 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.67999 53.03999 Tm (Page )Tj 2 Tr 1 0 0 1 508.20999 53.03999 Tm (9)Tj 0 Tr 1 0 0 1 515.20001 53.03999 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 53.03999 Tm (25)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35001 37.61 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 108.85001 w 34.60001 756.97998 m 562.53998 756.97998 l S 1 1 1 RG 22.5 w 32.35001 802.40997 m 564.78998 802.40997 l S 87.48 w 33.47 745.16998 m 563.65997 745.16998 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 790.02997 m 565.87 790.02997 l S 32.35001 791.10999 m 32.35001 699.22998 l S 564.78998 791.10999 m 564.78998 699.22998 l S 32.35001 790.02997 m 564.78998 790.02997 l S 31.27 700.29999 m 565.87 700.29999 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.08997 Tm (Evidence:)Tj 1 0 0 1 34.32001 779.10004 Tm (Prospective residents are given the opportunity \(where possible\) to vi\ sit the home )Tj 1 0 0 1 34.32001 761.60004 Tm (prior to admission. Formal review of new admissions are undertaken about\ six weeks )Tj 1 0 0 1 34.32001 744.10999 Tm (after admission to determine if the new resident has settled well, is ha\ ppy at the home )Tj 1 0 0 1 34.32001 726.60999 Tm (and decide if the home is meeting their care and support needs properly.\ )Tj 1 0 0 1 34.32001 709.10999 Tm (The home does not provide intermediate care.)Tj ET endstream endobj 485 0 obj 6005 endobj 486 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 56.81 m 566.92999 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.03999 Tm (Care Homes for Older People)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.45999 52.03999 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.67999 53.03999 Tm (Page )Tj 2 Tr 1 0 0 1 508.20999 53.03999 Tm (10)Tj 0 Tr 1 0 0 1 522.20001 53.03999 Tm ( of )Tj 2 Tr 1 0 0 1 540.48999 53.03999 Tm (25)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35001 37.61 Tm (\240)Tj ET 1 1 1 RG 13.60001 w 29.55 794.84998 m 566.92999 794.84998 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57001 Tm (Health and personal care )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35001 747.88995 Tm (These are the outcomes that people )Tj 1 0 0 1 250.50998 747.88995 Tm (staying in care homes)Tj 1 0 0 1 383.42999 747.88995 Tm ( should experience. They )Tj 1 0 0 1 28.35001 730.40002 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35001 717.94 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 172.25 w 32.32001 627.38 m 562.52997 627.38 l S 0.95294 0.95294 0.95294 RG 102 w 31.2 663.63 m 563.64996 663.63 l S 1 1 1 RG 68 w 31.2 576.38 m 563.64996 576.38 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 611.5 m 565.84998 611.5 l S 28.99001 715.75 m 565.84998 715.75 l S 28.99001 611.5 m 565.84998 611.5 l S 28.99001 541.25 m 565.84998 541.25 l S 30.07001 716.82996 m 30.07001 540.16998 l S 564.77997 716.82996 m 564.77997 540.16998 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57001 Tm (People\222s health, personal and social care needs are met. The home has\ a plan of care )Tj 1 0 0 1 35.5 685.57001 Tm (that the person, or someone close to them, has been involved in making. \ If they take )Tj 1 0 0 1 35.5 668.57001 Tm (medicine, they manage it themselves if they can. If they cannot manage t\ heir )Tj 1 0 0 1 35.5 651.57001 Tm (medicine, the care home supports them with it, in a safe way. People\222\ s right to privacy )Tj 1 0 0 1 35.5 634.57001 Tm (is respected and the support they get from staff is given in a way that \ maintains their )Tj 1 0 0 1 35.5 617.57001 Tm (dignity.)Tj 1 0 0 1 35.5 598.32001 Tm (If people are approaching the end of their life, the care home will resp\ ect their choices )Tj 1 0 0 1 35.5 581.32001 Tm (and help them feel comfortable and secure. They, and people close to the\ m, are )Tj 1 0 0 1 35.5 564.32001 Tm (reassured that their death will be handled with sensitivity, dignity and\ respect, and )Tj 1 0 0 1 35.5 547.32001 Tm (take account of their spiritual and cultural wishes. )Tj /C2_0 12 Tf 1 0 0 1 28.35001 523 Tm <0003>Tj 1 0 0 1 28.35001 501 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.03998 501 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35001 478.94 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 141.84999 w 34.60001 403.25 m 562.53998 403.25 l S 1 1 1 RG 22.5 w 32.35001 465.16998 m 564.78998 465.16998 l S 119.35001 w 33.47 392 m 563.65997 392 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 452.80002 m 565.87 452.80002 l S 32.35001 453.88 m 32.35001 330.12 l S 564.78998 453.88 m 564.78998 330.12 l S 32.35001 452.80002 m 564.78998 452.80002 l S 31.27 331.20001 m 565.87 331.20001 l S BT /T1_0 12 Tf 1 0 0 1 35.5 461.85999 Tm (Judgement:)Tj 1 0 0 1 36.62 437.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.16998 437.12 Tm (good)Tj 0 Tr 1 0 0 1 292.91998 437.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 419.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 392.75 Tm (The health and personal care needs of residents were being appropriately\ met. )Tj 1 0 0 1 36.62 375.25 Tm (However one aspect of the way residents medicines are manged needs to be\ improved )Tj 1 0 0 1 36.62 357.75998 Tm (and residents care plans could be made more personal to reflect the good\ care and )Tj 1 0 0 1 36.62 340.25998 Tm (support they receive.)Tj 1 0 0 1 28.35001 315.51999 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 223.3 w 34.60001 193.67999 m 562.53998 193.67999 l S 1 1 1 RG 22.5 w 32.35001 296.32999 m 564.78998 296.32999 l S 201.92998 w 33.47 181.87 m 563.65997 181.87 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 283.95999 m 565.87 283.95999 l S 32.35001 285.04001 m 32.35001 78.70001 l S 564.78998 285.04001 m 564.78998 78.70001 l S 32.35001 283.95999 m 564.78998 283.95999 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 293.01999 Tm (Evidence:)Tj 1 0 0 1 36.57001 268.26999 Tm (The care records of three residents were looked at on this occasion. The\ se were )Tj 1 0 0 1 36.57001 250.78 Tm (generally well organised and contained care plans that set out the actio\ n that needed )Tj 1 0 0 1 36.57001 233.28 Tm (to be taken by the care staff to ensure the health, personal and social \ care needs of )Tj 1 0 0 1 36.57001 215.78998 Tm (residents are met. However it is recommended that the care plan document\ ation used )Tj 1 0 0 1 36.57001 198.28998 Tm (be developed to describe in more detail the personalised care that is pr\ ovided to )Tj 1 0 0 1 36.57001 180.78998 Tm (residents. The care records also contained risk assessments that identif\ ied possible )Tj 1 0 0 1 36.57001 163.3 Tm (threats to a resident's health and safety and described things that need\ ed to be done )Tj 1 0 0 1 36.57001 145.8 Tm (to keep them safe at the same time as maintaining their freedom and inde\ pendence. )Tj 1 0 0 1 36.57001 128.31 Tm (For example risk assessments had been done with regard to residents mobi\ lity and )Tj 1 0 0 1 36.57001 110.81 Tm (nutrition needs. However it is recommended that to improve the quality o\ f the )Tj 1 0 0 1 36.57001 93.31 Tm (assessment of residents moving and handling needs a specific moving and \ handling )Tj ET endstream endobj 487 0 obj 2878 endobj 488 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 56.81 m 566.92999 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.03999 Tm (Care Homes for Older People)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.45999 52.03999 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.67999 53.03999 Tm (Page )Tj 2 Tr 1 0 0 1 508.20999 53.03999 Tm (11)Tj 0 Tr 1 0 0 1 522.20001 53.03999 Tm ( of )Tj 2 Tr 1 0 0 1 540.48999 53.03999 Tm (25)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35001 37.61 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 318.80002 w 34.60001 652 m 562.53998 652 l S 1 1 1 RG 22.5 w 32.35001 802.40997 m 564.78998 802.40997 l S 297.42999 w 33.47 640.19 m 563.65997 640.19 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 790.02997 m 565.87 790.02997 l S 32.35001 791.10999 m 32.35001 489.26999 l S 564.78998 791.10999 m 564.78998 489.26999 l S 32.35001 790.02997 m 564.78998 790.02997 l S 31.27 490.34998 m 565.87 490.34998 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.08997 Tm (Evidence:)Tj 1 0 0 1 34.32001 779.10004 Tm (risk assessment should be conducted for each resident on a regular basis\ . Care )Tj 1 0 0 1 34.32001 761.60004 Tm (records had been kept up to date. Arrangements had been made to register\ all )Tj 1 0 0 1 34.32001 744.10999 Tm (residents with a local GP. Information in the care records and discussio\ n with )Tj 1 0 0 1 34.32001 726.60999 Tm (residents, their relatives and staff indicated residents were able to ac\ cess health care )Tj 1 0 0 1 34.32001 709.10999 Tm (services appropriately. A record of all such access was kept. The way re\ sidents )Tj 1 0 0 1 34.32001 691.62 Tm (medicines are looked after in the home was secure and generally well org\ anised. )Tj 1 0 0 1 34.32001 674.12 Tm (However whilst medication is 'checked in' no written record of this was \ maintained. It )Tj 1 0 0 1 34.32001 656.63 Tm (is required that this be addressed to maximise the safety of medicines w\ ithin the )Tj 1 0 0 1 34.32001 639.13 Tm (home. The senior staff at the home look after the medicines and have had\ recent )Tj 1 0 0 1 34.32001 621.63 Tm (training in respect of this. Residents and relatives spoken to said staf\ f spoke to them )Tj 1 0 0 1 34.32001 604.14001 Tm (respectfully and maintained their dignity, particularly when personal ca\ re was being )Tj 1 0 0 1 34.32001 586.64001 Tm (given. Comments made included 'the staff are relly very good and caring'\ , 'they look )Tj 1 0 0 1 34.32001 569.14996 Tm (after me really well and make sure they give me the help I need', 'they \ are kind and I )Tj 1 0 0 1 34.32001 551.64996 Tm (like chatting to the girls when they are helping me', ' my relative is v\ ery happy with )Tj 1 0 0 1 34.32001 534.14996 Tm (the way they are looked after here, and I think the staff are very carin\ g and able at )Tj 1 0 0 1 34.32001 516.65997 Tm (what they do'.)Tj 1 0 0 1 34.32001 499.16 Tm (\240)Tj ET endstream endobj 489 0 obj 6053 endobj 490 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 56.81 m 566.92999 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.03999 Tm (Care Homes for Older People)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.45999 52.03999 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.67999 53.03999 Tm (Page )Tj 2 Tr 1 0 0 1 508.20999 53.03999 Tm (12)Tj 0 Tr 1 0 0 1 522.20001 53.03999 Tm ( of )Tj 2 Tr 1 0 0 1 540.48999 53.03999 Tm (25)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35001 37.61 Tm (\240)Tj ET 1 1 1 RG 13.60001 w 29.55 794.84998 m 566.92999 794.84998 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57001 Tm (Daily life and social activities )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35001 747.88995 Tm (These are the outcomes that people )Tj 1 0 0 1 250.50998 747.88995 Tm (staying in care homes)Tj 1 0 0 1 383.42999 747.88995 Tm ( should experience. They )Tj 1 0 0 1 28.35001 730.40002 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35001 717.94 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 138.25 w 32.32001 644.38 m 562.52997 644.38 l S 0.95294 0.95294 0.95294 RG 119 w 31.2 655.13 m 563.64996 655.13 l S 1 1 1 RG 17 w 31.2 584.88 m 563.64996 584.88 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 594.5 m 565.84998 594.5 l S 28.99001 715.75 m 565.84998 715.75 l S 28.99001 594.5 m 565.84998 594.5 l S 28.99001 575.25 m 565.84998 575.25 l S 30.07001 716.82996 m 30.07001 574.16998 l S 564.77997 716.82996 m 564.77997 574.16998 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57001 Tm (Each person is treated as an individual and the care home is responsive \ to his or her )Tj 1 0 0 1 35.5 685.57001 Tm (race, culture, religion, age, disability, gender and sexual orientation.\ They are part of )Tj 1 0 0 1 35.5 668.57001 Tm (their local community. The care home supports people to follow personal \ interests and )Tj 1 0 0 1 35.5 651.57001 Tm (activities. People are able to keep in touch with family, friends and re\ presentatives. )Tj 1 0 0 1 35.5 634.57001 Tm (They are as independent as they can be, lead their chosen lifestyle and \ have the )Tj 1 0 0 1 35.5 617.57001 Tm (opportunity to make the most of their abilities. People have nutritious \ and attractive )Tj 1 0 0 1 35.5 600.57001 Tm (meals and snacks, at a time and place to suit them.)Tj 1 0 0 1 35.5 581.32001 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35001 557 Tm <0003>Tj 1 0 0 1 28.35001 535 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.03998 535 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35001 512.94 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 141.84999 w 34.60001 437.25 m 562.53998 437.25 l S 1 1 1 RG 22.5 w 32.35001 499.16995 m 564.78998 499.16995 l S 119.35001 w 33.47 426 m 563.65997 426 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 486.80002 m 565.87 486.80002 l S 32.35001 487.87988 m 32.35001 364.12 l S 564.78998 487.87988 m 564.78998 364.12 l S 32.35001 486.80002 m 564.78998 486.80002 l S 31.27 365.20001 m 565.87 365.20001 l S BT /T1_0 12 Tf 1 0 0 1 35.5 495.85999 Tm (Judgement:)Tj 1 0 0 1 36.62 471.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.16998 471.12 Tm (good)Tj 0 Tr 1 0 0 1 292.91998 471.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 453.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 426.75 Tm (Residents were supported to enjoy a stimulating lifestyle and access a w\ ide range of )Tj 1 0 0 1 36.62 409.25 Tm (social and leisure activities. Residents were encouraged to make as many\ personal )Tj 1 0 0 1 36.62 391.75998 Tm (choices in their daily lives as possible, and the general view of food p\ rovision was )Tj 1 0 0 1 36.62 374.25998 Tm (positive. )Tj 1 0 0 1 28.35001 349.51999 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 257.30002 w 34.60001 210.67998 m 562.53998 210.67998 l S 1 1 1 RG 22.5 w 32.35001 330.32999 m 564.78998 330.32999 l S 235.92998 w 33.47 198.87 m 563.65997 198.87 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 317.95999 m 565.87 317.95999 l S 32.35001 319.03998 m 32.35001 78.70001 l S 564.78998 319.03998 m 564.78998 78.70001 l S 32.35001 317.95999 m 564.78998 317.95999 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 327.01999 Tm (Evidence:)Tj 1 0 0 1 36.57001 302.26999 Tm (The routines of daily living and the social activities available were fl\ exible and varied )Tj 1 0 0 1 36.57001 284.78 Tm (and meet residents expectations, preferences and capacities. Residents w\ ere )Tj 1 0 0 1 36.57001 267.28 Tm (supported to access a range of social and leisure activities and enterta\ inments. )Tj 1 0 0 1 36.57001 249.78998 Tm (Forthcoming events, activities and entertainments are prominently displa\ yed. )Tj 1 0 0 1 36.57001 232.28998 Tm (Residents said they enjoyed the programme of activities available. Resid\ ents were )Tj 1 0 0 1 36.57001 214.78998 Tm (able to follow their own religious practices and as in other areas of li\ fe in the home )Tj 1 0 0 1 36.57001 197.3 Tm (were are able to exercise their own personal choices in respect of this.\ )Tj 1 0 0 1 36.57001 179.8 Tm (Residents and relatives spoken to said there were no unreasonable restri\ ctions on )Tj 1 0 0 1 36.57001 162.31 Tm (visiting at the home. Residents may receive their visitors in the privac\ y of their own )Tj 1 0 0 1 36.57001 144.81 Tm (room or quieter area of the home if preferred. Residents also said they \ were able to )Tj 1 0 0 1 36.57001 127.31 Tm (exercise choice and independence in their daily lives. Comments made inc\ luded: 'I )Tj 1 0 0 1 36.57001 109.82001 Tm (decide when I get up in the morning and when I go to bed', ' I choose wh\ at activities I )Tj 1 0 0 1 36.57001 92.32001 Tm (take part in', 'You are able to stay in your room if you wish some priva\ cy or go to the )Tj ET endstream endobj 491 0 obj 2186 endobj 492 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 56.81 m 566.92999 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.03999 Tm (Care Homes for Older People)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.45999 52.03999 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.67999 53.03999 Tm (Page )Tj 2 Tr 1 0 0 1 508.20999 53.03999 Tm (13)Tj 0 Tr 1 0 0 1 522.20001 53.03999 Tm ( of )Tj 2 Tr 1 0 0 1 540.48999 53.03999 Tm (25)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35001 37.61 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 196.33 w 34.60001 713.23999 m 562.53998 713.23999 l S 1 1 1 RG 22.5 w 32.35001 802.40997 m 564.78998 802.40997 l S 174.95999 w 33.47 701.42999 m 563.65997 701.42999 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 790.02997 m 565.87 790.02997 l S 32.35001 791.10999 m 32.35001 611.75 l S 564.78998 791.10999 m 564.78998 611.75 l S 32.35001 790.02997 m 564.78998 790.02997 l S 31.27 612.82001 m 565.87 612.82001 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.08997 Tm (Evidence:)Tj 1 0 0 1 34.32001 779.10004 Tm (lounge', 'I pick what clothes I am going to wear and what meals I want',\ ' The staff )Tj 1 0 0 1 34.32001 761.60004 Tm (always ask me what I think or want to do and try to respect my choices'.\ )Tj 1 0 0 1 34.32001 744.10999 Tm (Menus were prominently displayed in the home and were varied, balanced a\ nd )Tj 1 0 0 1 34.32001 726.60999 Tm (provided choice. Residents said they can always request an alternative f\ rom the menu )Tj 1 0 0 1 34.32001 709.10999 Tm (if they wish. Comments regarding the food included: 'good homely cooking\ every day', )Tj 1 0 0 1 34.32001 691.62 Tm (' the food is really quite good and you can always have an alternative i\ f you want )Tj 1 0 0 1 34.32001 674.12 Tm (something different', 'the food is dead good and there is always plenty \ to eat'.)Tj 1 0 0 1 34.32001 656.63 Tm (Lunch was observed on the day of inspection. This was a hot and substant\ ial meal. )Tj 1 0 0 1 34.32001 639.13 Tm (Staff served and assisted residents appropriately and sensitively. The d\ ining area was )Tj 1 0 0 1 34.32001 621.63 Tm (comfortable, suitably furnished and appropriate for residents to take th\ eir meals in. )Tj ET endstream endobj 493 0 obj 6008 endobj 494 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 56.81 m 566.92999 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.03999 Tm (Care Homes for Older People)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.45999 52.03999 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.67999 53.03999 Tm (Page )Tj 2 Tr 1 0 0 1 508.20999 53.03999 Tm (14)Tj 0 Tr 1 0 0 1 522.20001 53.03999 Tm ( of )Tj 2 Tr 1 0 0 1 540.48999 53.03999 Tm (25)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35001 37.61 Tm (\240)Tj ET 1 1 1 RG 13.60001 w 29.55 794.84998 m 566.92999 794.84998 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57001 Tm (Complaints and protection )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35001 747.88995 Tm (These are the outcomes that people )Tj 1 0 0 1 250.50998 747.88995 Tm (staying in care homes)Tj 1 0 0 1 383.42999 747.88995 Tm ( should experience. They )Tj 1 0 0 1 28.35001 730.40002 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35001 717.94 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 87.25 w 32.32001 669.88 m 562.52997 669.88 l S 0.95294 0.95294 0.95294 RG 68 w 31.2 680.63 m 563.64996 680.63 l S 1 1 1 RG 17 w 31.2 635.88 m 563.64996 635.88 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 645.5 m 565.84998 645.5 l S 28.99001 715.75 m 565.84998 715.75 l S 28.99001 645.5 m 565.84998 645.5 l S 28.99001 626.25 m 565.84998 626.25 l S 30.07001 716.82996 m 30.07001 625.16998 l S 564.77997 716.82996 m 564.77997 625.16998 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57001 Tm (If people have concerns with their care, they or people close to them kn\ ow how to )Tj 1 0 0 1 35.5 685.57001 Tm (complain. Any concern is looked into and action taken to put things righ\ t. The care )Tj 1 0 0 1 35.5 668.57001 Tm (home safeguards people from abuse and neglect and takes action to follow\ up any )Tj 1 0 0 1 35.5 651.57001 Tm (allegations.)Tj 1 0 0 1 35.5 632.32001 Tm (People\222s legal rights are protected, including being able to vote in \ elections.)Tj /C2_0 12 Tf 1 0 0 1 28.35001 608 Tm <0003>Tj 1 0 0 1 28.35001 586 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.03998 586 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35001 563.94 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 124.35001 w 34.60001 497 m 562.53998 497 l S 1 1 1 RG 22.5 w 32.35001 550.16998 m 564.78998 550.16998 l S 101.85001 w 33.47 485.75 m 563.65997 485.75 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 537.79999 m 565.87 537.79999 l S 32.35001 538.88 m 32.35001 432.62 l S 564.78998 538.88 m 564.78998 432.62 l S 32.35001 537.79999 m 564.78998 537.79999 l S 31.27 433.70001 m 565.87 433.70001 l S BT /T1_0 12 Tf 1 0 0 1 35.5 546.85999 Tm (Judgement:)Tj 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.16998 522.12 Tm (good)Tj 0 Tr 1 0 0 1 292.91998 522.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 477.75 Tm (There is an accessible and clear procedure in place to deal with complai\ nts. Staff have )Tj 1 0 0 1 36.62 460.25 Tm (been provided with safeguarding training and there are procedures in pla\ ce that )Tj 1 0 0 1 36.62 442.75998 Tm (describe how to protect residents and keep them safe. )Tj 1 0 0 1 28.35001 418.00998 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 325.80002 w 34.60001 244.92998 m 562.53998 244.92998 l S 1 1 1 RG 22.5 w 32.35001 398.82999 m 564.78998 398.82999 l S 304.42999 w 33.47 233.12 m 563.65997 233.12 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 386.44998 m 565.87 386.44998 l S 32.35001 387.53 m 32.35001 78.70001 l S 564.78998 387.53 m 564.78998 78.70001 l S 32.35001 386.44998 m 564.78998 386.44998 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 395.51999 Tm (Evidence:)Tj 1 0 0 1 36.57001 370.76999 Tm (Information on how to make a complaint was prominently displayed in the \ home. This )Tj 1 0 0 1 36.57001 353.26999 Tm (information detailed who to contact and how the complaint would be dealt\ with. A )Tj 1 0 0 1 36.57001 335.78 Tm (complaints record is kept by the home. Complaints appeared to have been \ dealt with )Tj 1 0 0 1 36.57001 318.28 Tm (properly. Discussion with residents and relatives indicated that owner, \ manager or )Tj 1 0 0 1 36.57001 300.78998 Tm (senior staff are always available and that any issues raised are dealt w\ ith promptly )Tj 1 0 0 1 36.57001 283.29001 Tm (and rarely need to become formal complaints.)Tj 1 0 0 1 36.57001 265.79001 Tm (The home operates safeguarding and whistle-blowing policies \(including \ those )Tj 1 0 0 1 36.57001 248.3 Tm (developed locally and operated by Bury social services\) that seek to ke\ ep residents )Tj 1 0 0 1 36.57001 230.8 Tm (safe. Staff spoken to were aware of the importance of safeguarding and p\ rotecting )Tj 1 0 0 1 36.57001 213.31 Tm (residents and described their role in doing so. They confirmed they have\ been )Tj 1 0 0 1 36.57001 195.81 Tm (provided with safeguarding training. Inspection of training records reve\ aled that )Tj 1 0 0 1 36.57001 178.31 Tm (safeguarding training has been provided to all staff at the home.)Tj 1 0 0 1 36.57001 160.81999 Tm (In relation to the Mental Capacity Act the registered manager informed u\ s that no )Tj 1 0 0 1 36.57001 143.31999 Tm (people living at the home were subject to a deprivation of liberty autho\ risation and )Tj 1 0 0 1 36.57001 125.83 Tm (that no one living at the home was having their liberty deprived without\ authorisation.)Tj 1 0 0 1 36.57001 108.33 Tm (It is recommended that \(following recent changes in the law\) to maximi\ se residents )Tj 1 0 0 1 36.57001 90.83 Tm (safety that staff are provided with training in respect of deprivation o\ f liberty )Tj ET endstream endobj 495 0 obj 1066 endobj 496 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 56.81 m 566.92999 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.03999 Tm (Care Homes for Older People)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.45999 52.03999 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.67999 53.03999 Tm (Page )Tj 2 Tr 1 0 0 1 508.20999 53.03999 Tm (15)Tj 0 Tr 1 0 0 1 522.20001 53.03999 Tm ( of )Tj 2 Tr 1 0 0 1 540.48999 53.03999 Tm (25)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35001 37.61 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 38.87 w 34.60001 791.96997 m 562.53998 791.96997 l S 1 1 1 RG 22.5 w 32.35001 802.40997 m 564.78998 802.40997 l S 17.5 w 33.47 780.15997 m 563.65997 780.15997 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 790.02997 m 565.87 790.02997 l S 32.35001 791.10999 m 32.35001 769.20996 l S 564.78998 791.10999 m 564.78998 769.20996 l S 32.35001 790.02997 m 564.78998 790.02997 l S 31.27 770.28998 m 565.87 770.28998 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.08997 Tm (Evidence:)Tj 1 0 0 1 34.32001 779.10004 Tm (safeguards \(DOLS\).)Tj ET endstream endobj 497 0 obj 5860 endobj 498 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 56.81 m 566.92999 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.03999 Tm (Care Homes for Older People)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.45999 52.03999 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.67999 53.03999 Tm (Page )Tj 2 Tr 1 0 0 1 508.20999 53.03999 Tm (16)Tj 0 Tr 1 0 0 1 522.20001 53.03999 Tm ( of )Tj 2 Tr 1 0 0 1 540.48999 53.03999 Tm (25)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35001 37.61 Tm (\240)Tj ET 1 1 1 RG 13.60001 w 29.55 794.84998 m 566.92999 794.84998 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57001 Tm (Environment )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35001 747.88995 Tm (These are the outcomes that people )Tj 1 0 0 1 250.50998 747.88995 Tm (staying in care homes)Tj 1 0 0 1 383.42999 747.88995 Tm ( should experience. They )Tj 1 0 0 1 28.35001 730.40002 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35001 717.94 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 104.25 w 32.32001 661.38 m 562.52997 661.38 l S 0.95294 0.95294 0.95294 RG 34 w 31.2 697.63 m 563.64996 697.63 l S 1 1 1 RG 68 w 31.2 644.38 m 563.64996 644.38 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 679.5 m 565.84998 679.5 l S 28.99001 715.75 m 565.84998 715.75 l S 28.99001 679.5 m 565.84998 679.5 l S 28.99001 609.25 m 565.84998 609.25 l S 30.07001 716.82996 m 30.07001 608.16998 l S 564.77997 716.82996 m 564.77997 608.16998 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57001 Tm (People stay in a safe and well-maintained home that is homely, clean, pl\ easant and )Tj 1 0 0 1 35.5 685.57001 Tm (hygienic. )Tj 1 0 0 1 35.5 666.32001 Tm (People stay in a home that has enough space and facilities for them to l\ ead the life )Tj 1 0 0 1 35.5 649.32001 Tm (they choose and to meet their needs. The home makes sure they have the r\ ight )Tj 1 0 0 1 35.5 632.32001 Tm (specialist equipment that encourages and promotes their independence. Th\ eir room )Tj 1 0 0 1 35.5 615.32001 Tm (feels like their own, it is comfortable and they feel safe when they use\ it.)Tj /C2_0 12 Tf 1 0 0 1 28.35001 591 Tm <0003>Tj 1 0 0 1 28.35001 569 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.03998 569 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35001 546.94 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 106.85001 w 34.60001 488.73999 m 562.53998 488.73999 l S 1 1 1 RG 22.5 w 32.35001 533.16998 m 564.78998 533.16998 l S 84.36 w 33.47 477.5 m 563.65997 477.5 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 520.79999 m 565.87 520.79999 l S 32.35001 521.88 m 32.35001 433.12 l S 564.78998 521.88 m 564.78998 433.12 l S 32.35001 520.79999 m 564.78998 520.79999 l S 31.27 434.19 m 565.87 434.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 529.85999 Tm (Judgement:)Tj 1 0 0 1 36.62 505.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.16998 505.12 Tm (good)Tj 0 Tr 1 0 0 1 292.91998 505.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 487.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 460.75 Tm (The home provides a clean, pleasant, comfortable and suitably adapted en\ vironment )Tj 1 0 0 1 36.62 443.25 Tm (for residents.)Tj 1 0 0 1 28.35001 418.50998 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 326.30002 w 34.60001 245.17 m 562.53998 245.17 l S 1 1 1 RG 22.5 w 32.35001 399.31998 m 564.78998 399.31998 l S 304.92999 w 33.47 233.36 m 563.65997 233.36 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 386.94998 m 565.87 386.94998 l S 32.35001 388.03 m 32.35001 78.70001 l S 564.78998 388.03 m 564.78998 78.70001 l S 32.35001 386.94998 m 564.78998 386.94998 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 396.00998 Tm (Evidence:)Tj 1 0 0 1 36.57001 371.26999 Tm (The building appeared to be in a good state of repair and decoration. Th\ e lounge and )Tj 1 0 0 1 36.57001 353.76999 Tm (dining area were clean, appropriately and adequately heated, comfortably\ and )Tj 1 0 0 1 36.57001 336.26999 Tm (appropriately furnished and provided a suitable and safe environment for\ residents to )Tj 1 0 0 1 36.57001 318.78 Tm (be cared for and supported properly. Televisions, music centres and othe\ r leisure )Tj 1 0 0 1 36.57001 301.28 Tm (equipment were available throughout the home. Suitably adapted bathing \(\ including a )Tj 1 0 0 1 36.57001 283.79001 Tm (new shower room\) and toilet areas were provided.)Tj 1 0 0 1 36.57001 266.29001 Tm (The home has generally been suitably adapted and equipped to meet the ne\ eds of )Tj 1 0 0 1 36.57001 248.78998 Tm (residents. For example there is an adequate provision of hoists, grab ra\ ils, stair-lift )Tj 1 0 0 1 36.57001 231.3 Tm (and other equipment. Individual residents specialist needs are met after\ referral to the )Tj 1 0 0 1 36.57001 213.8 Tm (appropriate health care worker for assessment.)Tj 1 0 0 1 36.57001 196.31 Tm (Residents bedrooms that were inspected were clean, suitably furnished an\ d equipped )Tj 1 0 0 1 36.57001 178.81 Tm (and personalized. The majority of resident's bedrooms have been refurbis\ hed since )Tj 1 0 0 1 36.57001 161.31 Tm (the last inspection. At the time of this inspection two still required t\ o be done. We )Tj 1 0 0 1 36.57001 143.81999 Tm (were informed that these would be completed in the next couple of months\ . Residents )Tj 1 0 0 1 36.57001 126.32001 Tm (spoke positively about the environment of the home saying it was clean, \ warm and )Tj 1 0 0 1 36.57001 108.83 Tm (comfortable.)Tj 1 0 0 1 36.57001 91.33 Tm (The home was very clean and odours were managed well. Suitable arrangeme\ nts were )Tj ET endstream endobj 499 0 obj 1456 endobj 500 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 56.81 m 566.92999 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.03999 Tm (Care Homes for Older People)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.45999 52.03999 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.67999 53.03999 Tm (Page )Tj 2 Tr 1 0 0 1 508.20999 53.03999 Tm (17)Tj 0 Tr 1 0 0 1 522.20001 53.03999 Tm ( of )Tj 2 Tr 1 0 0 1 540.48999 53.03999 Tm (25)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35001 37.61 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 91.36 w 34.60001 765.72998 m 562.53998 765.72998 l S 1 1 1 RG 22.5 w 32.35001 802.40997 m 564.78998 802.40997 l S 69.98 w 33.47 753.91998 m 563.65997 753.91998 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 790.02997 m 565.87 790.02997 l S 32.35001 791.10999 m 32.35001 716.71997 l S 564.78998 791.10999 m 564.78998 716.71997 l S 32.35001 790.02997 m 564.78998 790.02997 l S 31.27 717.79999 m 565.87 717.79999 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.08997 Tm (Evidence:)Tj 1 0 0 1 34.32001 779.10004 Tm (in place to manage residents laundry needs. And appropriate measures wer\ e being )Tj 1 0 0 1 34.32001 761.60004 Tm (taken to minimize the potential spread of infection within the home such\ as adequate )Tj 1 0 0 1 34.32001 744.10999 Tm (hand washing facilities and the provision of protective clothing for sta\ ff as well as )Tj 1 0 0 1 34.32001 726.60999 Tm (appropriate cleaning practices within the home.)Tj ET endstream endobj 501 0 obj 5881 endobj 502 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 56.81 m 566.92999 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.03999 Tm (Care Homes for Older People)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.45999 52.03999 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.67999 53.03999 Tm (Page )Tj 2 Tr 1 0 0 1 508.20999 53.03999 Tm (18)Tj 0 Tr 1 0 0 1 522.20001 53.03999 Tm ( of )Tj 2 Tr 1 0 0 1 540.48999 53.03999 Tm (25)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35001 37.61 Tm (\240)Tj ET 1 1 1 RG 13.60001 w 29.55 794.84998 m 566.92999 794.84998 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57001 Tm (Staffing )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35001 747.88995 Tm (These are the outcomes that people )Tj 1 0 0 1 250.50998 747.88995 Tm (staying in care homes)Tj 1 0 0 1 383.42999 747.88995 Tm ( should experience. They )Tj 1 0 0 1 28.35001 730.40002 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35001 717.94 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 104.25 w 32.32001 661.38 m 562.52997 661.38 l S 0.95294 0.95294 0.95294 RG 85 w 31.2 672.13 m 563.64996 672.13 l S 1 1 1 RG 17 w 31.2 618.88 m 563.64996 618.88 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 628.5 m 565.84998 628.5 l S 28.99001 715.75 m 565.84998 715.75 l S 28.99001 628.5 m 565.84998 628.5 l S 28.99001 609.25 m 565.84998 609.25 l S 30.07001 716.82996 m 30.07001 608.16998 l S 564.77997 716.82996 m 564.77997 608.16998 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57001 Tm (People have safe and appropriate support as there are enough competent s\ taff on duty )Tj 1 0 0 1 35.5 685.57001 Tm (at all times. They have confidence in the staff at the home because chec\ ks have been )Tj 1 0 0 1 35.5 668.57001 Tm (done to make sure that they are suitable to care for them. Their needs a\ re met and )Tj 1 0 0 1 35.5 651.57001 Tm (they are cared for by staff who get the relevant training and support fr\ om their )Tj 1 0 0 1 35.5 634.57001 Tm (managers.)Tj 1 0 0 1 35.5 615.32001 Tm (There are no additional outcomes.)Tj /C2_0 12 Tf 1 0 0 1 28.35001 591 Tm <0003>Tj 1 0 0 1 28.35001 569 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.03998 569 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35001 546.94 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 124.35001 w 34.60001 480 m 562.53998 480 l S 1 1 1 RG 22.5 w 32.35001 533.16998 m 564.78998 533.16998 l S 101.85001 w 33.47 468.75 m 563.65997 468.75 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 520.79999 m 565.87 520.79999 l S 32.35001 521.88 m 32.35001 415.62 l S 564.78998 521.88 m 564.78998 415.62 l S 32.35001 520.79999 m 564.78998 520.79999 l S 31.27 416.70001 m 565.87 416.70001 l S BT /T1_0 12 Tf 1 0 0 1 35.5 529.85999 Tm (Judgement:)Tj 1 0 0 1 36.62 505.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.16998 505.12 Tm (good)Tj 0 Tr 1 0 0 1 292.91998 505.12 Tm (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 487.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 460.75 Tm (The staffing arrangements, staff recruitment process and the training ar\ rangements at )Tj 1 0 0 1 36.62 443.25 Tm (the home seek to ensure residents are cared for and supported safely and\ )Tj 1 0 0 1 36.62 425.75998 Tm (appropriately.)Tj 1 0 0 1 28.35001 401.00998 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 308.80002 w 34.60001 236.42998 m 562.53998 236.42998 l S 1 1 1 RG 22.5 w 32.35001 381.82999 m 564.78998 381.82999 l S 287.42999 w 33.47 224.62 m 563.65997 224.62 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 369.44998 m 565.87 369.44998 l S 32.35001 370.53 m 32.35001 78.70001 l S 564.78998 370.53 m 564.78998 78.70001 l S 32.35001 369.44998 m 564.78998 369.44998 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 378.51999 Tm (Evidence:)Tj 1 0 0 1 36.57001 353.76999 Tm (Staffing arrangements at the home were supporting residents ensuring the\ ir needs )Tj 1 0 0 1 36.57001 336.26999 Tm (were met. Discussion with residents and relatives revealed they were of \ the view )Tj 1 0 0 1 36.57001 318.78 Tm (sufficient staff were available to make sure residents were being proper\ ly looked after. )Tj 1 0 0 1 36.57001 301.28 Tm (There were appropriate arrangements in place to ensure there were suffic\ ient staff in )Tj 1 0 0 1 36.57001 283.79001 Tm (respect of the management, catering, laundry and housekeeping functions \ of the )Tj 1 0 0 1 36.57001 266.29001 Tm (home.)Tj 1 0 0 1 36.57001 248.78998 Tm (There was in the main a proper process in place in respect of recruiting\ staff. This is )Tj 1 0 0 1 36.57001 231.3 Tm (important to ensure residents are being cared for and supported by suita\ ble people. )Tj 1 0 0 1 36.57001 213.8 Tm (The recruitment process included making police checks and another check \ regarding )Tj 1 0 0 1 36.57001 196.31 Tm (the suitability of the applicant working with vulnerable people. However\ it is required )Tj 1 0 0 1 36.57001 178.81 Tm (that an up to date photograph is kept of all people working at the home.\ This is to )Tj 1 0 0 1 36.57001 161.31 Tm (ensure the home's recruitment process protects residents as much as poss\ ible.)Tj 1 0 0 1 36.57001 143.81999 Tm (The arrangements for training staff ensure that residents care and suppo\ rt needs are )Tj 1 0 0 1 36.57001 126.32001 Tm (being met by competent staff. Discussion with the registered manager, st\ aff and )Tj 1 0 0 1 36.57001 108.83 Tm (inspection of training records revealed that a well organized and suitab\ le training )Tj 1 0 0 1 36.57001 91.33 Tm (programme is in place in respect of all staff employed at the home. Trai\ ning is )Tj ET endstream endobj 503 0 obj 1670 endobj 504 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 56.81 m 566.92999 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.03999 Tm (Care Homes for Older People)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.45999 52.03999 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.67999 53.03999 Tm (Page )Tj 2 Tr 1 0 0 1 508.20999 53.03999 Tm (19)Tj 0 Tr 1 0 0 1 522.20001 53.03999 Tm ( of )Tj 2 Tr 1 0 0 1 540.48999 53.03999 Tm (25)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35001 37.61 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 126.35001 w 34.60001 748.22998 m 562.53998 748.22998 l S 1 1 1 RG 22.5 w 32.35001 802.40997 m 564.78998 802.40997 l S 104.98 w 33.47 736.41998 m 563.65997 736.41998 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 790.02997 m 565.87 790.02997 l S 32.35001 791.10999 m 32.35001 681.72998 l S 564.78998 791.10999 m 564.78998 681.72998 l S 32.35001 790.02997 m 564.78998 790.02997 l S 31.27 682.81 m 565.87 682.81 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.08997 Tm (Evidence:)Tj 1 0 0 1 34.32001 779.10004 Tm (provided at the home and through the local authority training partnershi\ p. Training )Tj 1 0 0 1 34.32001 761.60004 Tm (records were detailed and up to date. 95% of the care staff have obtaine\ d a level 2 )Tj 1 0 0 1 34.32001 744.10999 Tm (national qualification in care. The remaining carers were undergoing thi\ s type of )Tj 1 0 0 1 34.32001 726.60999 Tm (training or are expected to do so in the near future.)Tj 1 0 0 1 34.32001 709.10999 Tm (However it is recommended that staff be provided with training to enable\ them to )Tj 1 0 0 1 34.32001 691.62 Tm (more fully support those residents with memory impairement. )Tj ET endstream endobj 505 0 obj 5945 endobj 506 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 56.81 m 566.92999 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.03999 Tm (Care Homes for Older People)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.45999 52.03999 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.67999 53.03999 Tm (Page )Tj 2 Tr 1 0 0 1 508.20999 53.03999 Tm (20)Tj 0 Tr 1 0 0 1 522.20001 53.03999 Tm ( of )Tj 2 Tr 1 0 0 1 540.48999 53.03999 Tm (25)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35001 37.61 Tm (\240)Tj ET 1 1 1 RG 13.60001 w 29.55 794.84998 m 566.92999 794.84998 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 29.55 785.57001 Tm (Management and administration )Tj /T1_0 10 Tf 1 0 0 1 29.55 766 Tm (\240)Tj /T1_0 12 Tf 1 0 0 1 28.35001 747.88995 Tm (These are the outcomes that people )Tj 1 0 0 1 250.50998 747.88995 Tm (staying in care homes)Tj 1 0 0 1 383.42999 747.88995 Tm ( should experience. They )Tj 1 0 0 1 28.35001 730.40002 Tm (reflect the things that people have said are important to them:)Tj /T1_2 5 Tf 0 Tr 1 0 0 1 28.35001 717.94 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 189.25 w 32.32001 618.88 m 562.52997 618.88 l S 0.95294 0.95294 0.95294 RG 85 w 31.2 672.13 m 563.64996 672.13 l S 1 1 1 RG 102 w 31.2 576.38 m 563.64996 576.38 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 628.5 m 565.84998 628.5 l S 28.99001 715.75 m 565.84998 715.75 l S 28.99001 628.5 m 565.84998 628.5 l S 28.99001 524.25 m 565.84998 524.25 l S 30.07001 716.82996 m 30.07001 523.16998 l S 564.77997 716.82996 m 564.77997 523.16998 l S BT /T1_0 12 Tf 1 0 0 1 35.5 702.57001 Tm (People have confidence in the care home because it is led and managed ap\ propriately. )Tj 1 0 0 1 35.5 685.57001 Tm (People control their own money and choose how they spend it. If they or \ someone )Tj 1 0 0 1 35.5 668.57001 Tm (close to them cannot manage their money, it is managed by the care home \ in their )Tj 1 0 0 1 35.5 651.57001 Tm (best interests. The environment is safe for people and staff because app\ ropriate health )Tj 1 0 0 1 35.5 634.57001 Tm (and safety practices are carried out.)Tj 1 0 0 1 35.5 615.32001 Tm (People get the right support from the care home because the manager runs\ it )Tj 1 0 0 1 35.5 598.32001 Tm (appropriately with an open approach that makes them feel valued and resp\ ected. The )Tj 1 0 0 1 35.5 581.32001 Tm (people staying at the home are safeguarded because it follows clear fina\ ncial and )Tj 1 0 0 1 35.5 564.32001 Tm (accounting procedures, keeps records appropriately and ensures their sta\ ff understand )Tj 1 0 0 1 35.5 547.32001 Tm (the way things should be done. They get the right care because the staff\ are )Tj 1 0 0 1 35.5 530.32001 Tm (supervised and supported by their managers.)Tj /C2_0 12 Tf 1 0 0 1 28.35001 506 Tm <0003>Tj 1 0 0 1 28.35001 484 Tm <0037004B004C00560003004C00560003005A004B0044005700030053004800520053004F00480003005600570044005C004C0051004A0003004C005100030057004B004C0056000300460044005500480003004B00520050004800030048005B005300480055004C0048005100460048>Tj 1 0 0 1 369.03998 484 Tm <001D>Tj /T1_0 12 Tf 1 0 0 1 28.35001 461.94 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 106.85001 w 34.60001 403.73999 m 562.53998 403.73999 l S 1 1 1 RG 22.5 w 32.35001 448.16998 m 564.78998 448.16998 l S 84.36 w 33.47 392.5 m 563.65997 392.5 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 435.80002 m 565.87 435.80002 l S 32.35001 436.88 m 32.35001 348.12 l S 564.78998 436.88 m 564.78998 348.12 l S 32.35001 435.80002 m 564.78998 435.80002 l S 31.27 349.19 m 565.87 349.19 l S BT /T1_0 12 Tf 1 0 0 1 35.5 444.85999 Tm (Judgement:)Tj 1 0 0 1 36.62 420.12 Tm (People using this service experience )Tj 0 0 0 RG 0.5 w /TT0 12 Tf 2 Tr 220.05202 0 Td (excellent)Tj /T1_0 12 Tf 0 Tr 57.94202 0 Td (quality outcomes in this area. We have )Tj 1 0 0 1 36.62 402.62 Tm (made this judgement using a range of evidence, including a visit to this\ service.)Tj 1 0 0 1 36.62 375.75 Tm (The home was being effectively managed by the registered manager. This e\ nsures )Tj 1 0 0 1 36.62 358.25 Tm (that residents are confident that they are safe and being looked after p\ roperly. )Tj 1 0 0 1 28.35001 333.50998 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 241.3 w 34.60001 202.67 m 562.53998 202.67 l S 1 1 1 RG 22.5 w 32.35001 314.32001 m 564.78998 314.32001 l S 219.92998 w 33.47 190.86 m 563.65997 190.86 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 301.94998 m 565.87 301.94998 l S 32.35001 303.03 m 32.35001 78.70001 l S 564.78998 303.03 m 564.78998 78.70001 l S 32.35001 301.94998 m 564.78998 301.94998 l S 31.27 79.78 m 565.87 79.78 l S BT /T1_0 12 Tf 1 0 0 1 35.5 311.00998 Tm (Evidence:)Tj 1 0 0 1 36.57001 286.26999 Tm (The home was being managed effectively. The registered manager holds an \ )Tj 1 0 0 1 36.57001 268.76999 Tm (appropriate qualification in management and care and is very experienced\ in )Tj 1 0 0 1 36.57001 251.26999 Tm (managing care services for older people. We were also informed that the \ registerd )Tj 1 0 0 1 36.57001 233.78 Tm (manager is to commence a degree course in 'dementia awareness' in Septem\ ber )Tj 1 0 0 1 36.57001 216.28 Tm (2009. Senior care staff, a team of carers and other staff assist the reg\ istered manager )Tj 1 0 0 1 36.57001 198.78998 Tm (in her role. The registered owner of the home also visits regularly to p\ rovide )Tj 1 0 0 1 36.57001 181.28998 Tm (managerial support.)Tj 1 0 0 1 36.57001 163.78999 Tm (Residents, relatives and staff \(spoken to on the day of inspection or i\ n responses )Tj 1 0 0 1 36.57001 146.3 Tm (contained in our surveys of the home\) indicated that the manager is app\ roachable and )Tj 1 0 0 1 36.57001 128.8 Tm (listens to and responds to issues raised with her.)Tj 1 0 0 1 36.57001 111.31 Tm (Relevant management policies and procedures were in place. The manager s\ eeks to )Tj 1 0 0 1 36.57001 93.81 Tm (ensure the quality of the service provided to residents is good. Regular\ checks \(audits\) )Tj ET endstream endobj 507 0 obj 2780 endobj 508 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 56.81 m 566.92999 56.81 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 11 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 53.03999 Tm (Care Homes for Older People)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 456.45999 52.03999 Tm (\240)Tj /T1_0 11 Tf 1 0 0 1 477.67999 53.03999 Tm (Page )Tj 2 Tr 1 0 0 1 508.20999 53.03999 Tm (21)Tj 0 Tr 1 0 0 1 522.20001 53.03999 Tm ( of )Tj 2 Tr 1 0 0 1 540.48999 53.03999 Tm (25)Tj /T1_1 10 Tf 0 Tr 1 0 0 1 28.35001 37.61 Tm (\240)Tj ET 0.99608 0.9451 0.76077 RG 301.31 w 34.60001 660.75 m 562.53998 660.75 l S 1 1 1 RG 22.5 w 32.35001 802.40997 m 564.78998 802.40997 l S 279.94 w 33.47 648.94 m 563.65997 648.94 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.27 790.02997 m 565.87 790.02997 l S 32.35001 791.10999 m 32.35001 506.76999 l S 564.78998 791.10999 m 564.78998 506.76999 l S 32.35001 790.02997 m 564.78998 790.02997 l S 31.27 507.84998 m 565.87 507.84998 l S BT /T1_0 12 Tf 1 0 0 1 35.5 799.08997 Tm (Evidence:)Tj 1 0 0 1 34.32001 779.10004 Tm (are carried out to see this is the case. For example checks are made on \ how )Tj 1 0 0 1 34.32001 761.60004 Tm (effectively residents medicines are being looked after, how residents ca\ re records are )Tj 1 0 0 1 34.32001 744.10999 Tm (being maintained and the quality of the environment. Also questionnaires\ seek the )Tj 1 0 0 1 34.32001 726.60999 Tm (views of residents and their relatives. The manager holds regular meetin\ gs for )Tj 1 0 0 1 34.32001 709.10999 Tm (residents, relatives and staff here their views and suggestions can be a\ ired.)Tj 1 0 0 1 34.32001 691.62 Tm (Residents financial interests continue to be safeguarded. Where resident\ s monies are )Tj 1 0 0 1 34.32001 674.12 Tm (managed by the home these were secure, appropriately documented and peri\ odically )Tj 1 0 0 1 34.32001 656.63 Tm (audited.)Tj 1 0 0 1 34.32001 639.13 Tm (Suitable arrangements were in place to promote and protect the health, s\ afety and )Tj 1 0 0 1 34.32001 621.63 Tm (welfare of residents and others at the home. In particular staff had bee\ n provided with )Tj 1 0 0 1 34.32001 604.14001 Tm (training in respect of safe moving and handling techniques, fire safety,\ first aid, food )Tj 1 0 0 1 34.32001 586.64001 Tm (hygiene and infection control. Electrical, gas, fire safety, hoists and \ other equipment )Tj 1 0 0 1 34.32001 569.14996 Tm (at the home had been regularly serviced/certificated. The premises were \ secure at the )Tj 1 0 0 1 34.32001 551.64996 Tm (time of inspection. Staff monitor all callers to the home. The home oper\ ates policies in )Tj 1 0 0 1 34.32001 534.14996 Tm (respect of safe working practices. All staff receive induction training \ when they start to )Tj 1 0 0 1 34.32001 516.65997 Tm (work at the home.)Tj ET endstream endobj 509 0 obj 3690 endobj 510 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (22)Tj 0 Tr 1 0 0 1 522.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 540.48999 31.8 Tm (25)Tj ET 0.99216 0.9451 0.76077 RG 36.25 w 29.47 793.27997 m 564.96997 793.27997 l S 0.95294 0.95294 0.95294 RG 17 w 28.35001 804.02997 m 566.10004 804.02997 l S 28.35001 784.77997 m 422.10001 784.77997 l S 424.34998 784.77997 m 467.10001 784.77997 l S 1 1 1 RG 469.34998 784.77997 m 494.10001 784.77997 l S 0.95294 0.95294 0.95294 RG 496.34998 784.77997 m 539.10004 784.77997 l S 1 1 1 RG 541.34998 784.77997 m 566.10004 784.77997 l S 0.75294 0.75294 0.75294 RG 2.25 w 26.14 794.40002 m 568.29999 794.40002 l S 26.14 813.64996 m 568.29999 813.64996 l S 26.14 794.40002 m 568.29999 794.40002 l S 26.14 775.14996 m 568.29999 775.14996 l S 27.22 814.72998 m 27.22 774.07996 l S 423.22 795.47998 m 423.22 774.07996 l S 468.22 795.47998 m 468.22 774.07996 l S 495.22 795.47998 m 495.22 774.07996 l S 540.21997 795.47998 m 540.21997 774.07996 l S 567.21997 814.72998 m 567.21997 774.07996 l S BT /T1_0 12 Tf 0 Tr 1 0 0 1 33.75 800.46997 Tm (Are there any outstanding requirements from the last inspection?)Tj 1 0 0 1 429.75 781.21997 Tm (Yes)Tj /C2_0 12 Tf 1 0 0 1 476.37 783.15997 Tm <0085>Tj /T1_0 12 Tf 1 0 0 1 501.75 781.21997 Tm (No)Tj /C2_0 12 Tf 1 0 0 1 548.37 783.15997 Tm <0035>Tj ET 0.95294 0.95294 0.95294 RG 124.56 w 32.32001 655.12 m 564.96997 655.12 l S 1 1 1 RG 20.58 w 31.2 604.26001 m 91.05 604.26001 l S 93.3 604.26001 m 197.40001 604.26001 l S 199.64998 604.26001 m 289.44998 604.26001 l S 291.70001 604.26001 m 473.80002 604.26001 l S 476.04999 604.26001 m 566.10004 604.26001 l S 0.75294 0.75294 0.75294 RG 2.25 w 30.07001 616.75 m 30.07001 591.76996 l S 567.21997 616.75 m 567.21997 591.76996 l S 28.99001 648.21997 m 568.40002 648.21997 l S 28.99001 615.66998 m 568.29999 615.66998 l S 92.17 616.75 m 92.17 591.76996 l S 198.51999 616.75 m 198.51999 591.76996 l S 290.57001 616.75 m 290.57001 591.76996 l S 474.91998 616.75 m 474.91998 591.76996 l S 28.99001 719.64996 m 568.40002 719.64996 l S 28.99001 648.21997 m 568.40002 648.21997 l S 28.99001 615.66998 m 568.40002 615.66998 l S 28.99001 592.83997 m 568.29999 592.83997 l S 30.07001 720.72998 m 30.07001 614.60004 l S 92.12 649.29999 m 92.12 614.60004 l S 198.51999 649.29999 m 198.51999 614.60004 l S 290.62 649.29999 m 290.62 614.60004 l S 475.01999 649.29999 m 475.01999 614.60004 l S 567.32001 720.72998 m 567.32001 614.60004 l S 0 0 0 RG 0.5 w BT /T1_0 16 Tf 2 Tr 1 0 0 1 31.2 702.45001 Tm (Outstanding statutory requirements)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 34.05 684.02997 Tm (These are requirements that were set at the previous inspection, but hav\ e still not )Tj 1 0 0 1 34.05 669.45001 Tm (been met.)Tj 1 0 0 1 95.57001 669.45001 Tm (\240 )Tj 1 0 0 1 104.02 669.45001 Tm (They say what the registered person had to do to meet the Care Standards\ )Tj 1 0 0 1 34.05 654.87 Tm (Act 2000, Care Homes Regulations 2001 and the National Minimum Standards\ .)Tj /T1_0 10 Tf 1 0 0 1 31.2 637.04999 Tm (No.)Tj 1 0 0 1 96.10001 634.04999 Tm (Standard)Tj 1 0 0 1 202.5 634.04999 Tm (Regulation)Tj 1 0 0 1 294.60001 634.04999 Tm (Requirement)Tj 1 0 0 1 479 634.04999 Tm (Timescale for )Tj 1 0 0 1 479 621.90002 Tm (action)Tj /T1_0 12 Tf 1 0 0 1 35.5 602.48999 Tm (\240)Tj 1 0 0 1 96.15001 599.48999 Tm (\240)Tj 1 0 0 1 202.5 599.48999 Tm (\240)Tj 1 0 0 1 294.54999 599.48999 Tm (\240)Tj 1 0 0 1 478.89993 599.48999 Tm (\240)Tj ET endstream endobj 511 0 obj 7692 endobj 512 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 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If you would like \ a summary in a )Tj 1 0 0 1 28.35001 662.12 Tm (different format or language please contact our helpline or go to our we\ bsite.)Tj 1 0 0 1 28.35001 622.62 Tm (Copyright \251 \(2009\) Care Quality Commission \(CQC\). This publicatio\ n may be )Tj 1 0 0 1 28.35001 605.13 Tm (reproduced in whole or in part, free of charge, in any format or medium \ provided that it )Tj 1 0 0 1 28.35001 587.63 Tm (is not used for commercial gain. This consent is subject to the material\ being )Tj 1 0 0 1 28.35001 570.13 Tm (reproduced accurately and on proviso that it is not used in a derogatory\ manner or )Tj 1 0 0 1 28.35001 552.64001 Tm (misleading context. 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12 Tf 2 Tr 1 0 0 1 34.05 267.56 Tm (Lead inspector:)Tj 1 0 0 1 320.35001 267.56 Tm (Date:)Tj 0 Tr 1 0 0 1 34.05 244.73 Tm (Michael Murphy)Tj 1 0 0 1 329.63 244.73 Tm (1)Tj 1 0 0 1 360.94998 244.73 Tm (2)Tj 1 0 0 1 392.28 244.73 Tm (0)Tj 1 0 0 1 423.60999 244.73 Tm (8)Tj 1 0 0 1 454.94998 244.73 Tm (2)Tj 1 0 0 1 486.28 244.73 Tm (0)Tj 1 0 0 1 517.60004 244.73 Tm (0)Tj 1 0 0 1 548.95996 244.73 Tm (9)Tj /C2_1 10 Tf 1 0 0 1 28.35001 225.83 Tm <0003>Tj 1 0 0 1 28.35001 208.83 Tm <0003>Tj /C2_0 10 Tf 1 0 0 1 297.63998 191.83 Tm <0003>Tj 1 0 0 1 297.63998 179.75998 Tm <0003>Tj 1 0 0 1 297.63998 167.7 Tm <0003>Tj ET endstream endobj 630 0 obj 3484 endobj 631 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (h)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 632 0 obj 3485 endobj 633 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hr)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 634 0 obj 3486 endobj 635 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hre)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 636 0 obj 3487 endobj 637 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hree)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 638 0 obj 3488 endobj 639 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hree )Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 640 0 obj 3489 endobj 641 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hree s)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 642 0 obj 3490 endobj 643 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hree st)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 644 0 obj 3491 endobj 645 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hree sta)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 646 0 obj 3492 endobj 647 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hree star)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 648 0 obj 3493 endobj 649 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hree star )Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 650 0 obj 3494 endobj 651 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hree star e)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 652 0 obj 3495 endobj 653 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hree star ex)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 654 0 obj 3496 endobj 655 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hree star exc)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 656 0 obj 3497 endobj 657 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hree star exce)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 658 0 obj 3498 endobj 659 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hree star excel)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 660 0 obj 3499 endobj 661 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hree star excell)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 662 0 obj 3500 endobj 663 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hree star excelle)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 664 0 obj 3501 endobj 665 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hree star excellen)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 666 0 obj 3502 endobj 667 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is:)Tj 1 0 0 1 411.34 749.45001 Tm (t)Tj /TT0 12 Tf (hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 668 0 obj 3486 endobj 669 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj 150.302 0 Td (t)Tj /TT0 12 Tf (hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 670 0 obj 3467 endobj 671 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf (hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 672 0 obj 3468 endobj 673 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 674 0 obj 3469 endobj 675 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 676 0 obj 3470 endobj 677 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 678 0 obj 3471 endobj 679 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 680 0 obj 3472 endobj 681 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 682 0 obj 3473 endobj 683 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 684 0 obj 3474 endobj 685 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 686 0 obj 3475 endobj 687 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 688 0 obj 3476 endobj 689 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 690 0 obj 3477 endobj 691 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 692 0 obj 3478 endobj 693 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 694 0 obj 3479 endobj 695 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 696 0 obj 3480 endobj 697 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 698 0 obj 3481 endobj 699 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 700 0 obj 3482 endobj 701 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 702 0 obj 3483 endobj 703 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 704 0 obj 3484 endobj 705 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 706 0 obj 3485 endobj 707 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 708 0 obj 3486 endobj 709 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 710 0 obj 3487 endobj 711 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 712 0 obj 3488 endobj 713 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 714 0 obj 3489 endobj 715 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 716 0 obj 3490 endobj 717 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 718 0 obj 3491 endobj 719 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 720 0 obj 3492 endobj 721 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 722 0 obj 3493 endobj 723 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 724 0 obj 3494 endobj 725 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 726 0 obj 3495 endobj 727 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( hree star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 728 0 obj 3496 endobj 729 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( three star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 730 0 obj 4621 endobj 731 0 obj<>stream q 538.5 0 0 61.5 28.35001 14.2 cm /Im0 Do Q 0.75294 0.75294 0.75294 RG 1 i 94.5 w 10 M 0 j 0 J []0 d 22.95 766.40002 m 561.52997 766.40002 l S q 170.25 0 0 54.75 28.35001 750.90002 cm /Im1 Do Q 0 0 0 rg BT /C2_0 28 Tf 0 Tc 0 Tw 0 Ts 100 Tz 0 Tr 1 0 0 1 147.05 643.14001 Tm <002E0048005C0003004C005100560053004800460057004C005200510003005500480053005200550057>Tj ET 20.58 w 27.33 599.07001 m 557.14996 599.07001 l S 0 0 0 RG 0.5 w BT /T1_0 24 Tf 2 Tr 1 0 0 1 28.35001 551.37 Tm (Care homes for older people)Tj /C2_0 6 Tf 0 Tr 1 0 0 1 28.35001 540.33002 Tm <0003>Tj 1 0 0 1 28.35001 533.08997 Tm <0003>Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 519.31 m 160.37999 519.31 l S 1 1 1 RG 162.62999 519.31 m 563.64996 519.31 l S 0.95294 0.95294 0.95294 RG 73.32001 w 31.2 470.10999 m 160.37999 470.10999 l S 1 1 1 RG 162.62999 470.10999 m 563.64996 470.10999 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 507.8999 m 565.84998 507.8999 l S 28.99001 530.72998 m 565.84998 530.72998 l S 28.99001 507.8999 m 565.84998 507.8999 l S 28.99001 432.32999 m 565.84998 432.32999 l S 30.07001 531.79999 m 30.07001 431.25 l S 161.5 531.79999 m 161.5 431.25 l S 564.77997 531.79999 m 564.77997 431.25 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 514.53998 Tm (Name:)Tj 0 Tr 1 0 0 1 165.48 514.53998 Tm (Hamilton Rest Home)Tj 2 Tr 1 0 0 1 34.05 491.70999 Tm (Address:)Tj 0 Tr 1 0 0 1 165.48 491.70999 Tm (211 Bury New Road )Tj 1 0 0 1 165.48 474.12988 Tm (Whitefield)Tj 1 0 0 1 165.48 456.54999 Tm (Manchester)Tj 1 0 0 1 165.48 438.97 Tm (M45 8GW)Tj /C2_1 10 Tf 1 0 0 1 28.35001 420.06998 Tm <0003>Tj 1 0 0 1 28.35001 403.06998 Tm <0003>Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 383.53998 m 358.94998 383.53998 l S 1 1 1 RG 361.20001 383.53998 m 565.90002 383.53998 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 394.94998 m 568.10004 394.94998 l S 28.99001 372.12 m 568.10004 372.12 l S 30.07001 396.03 m 30.07001 371.04999 l S 360.06998 396.03 m 360.06998 371.04999 l S 567.01996 396.03 m 567.01996 371.04999 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 378.76999 Tm (The quality rating for this )Tj 1 0 0 1 191.92 378.76999 Tm [(care home)21( is:)]TJ /TT0 12 Tf 77.382 0 Td ( )Tj 0 Tr 97.40199 0 Td (Three)Tj /T1_0 12 Tf ( star )Tj /TT0 12 Tf (excellent )Tj /T1_0 12 Tf (service)Tj /C2_1 10 Tf 1 0 0 1 28.35001 359.87 Tm <0003>Tj /T1_0 12 Tf 1 0 0 1 28.35001 340.81 Tm (A quality rating is our assessment of how well a care home)Tj 1 0 0 1 389.13 340.81 Tm (is meeting the needs of the )Tj 1 0 0 1 28.35001 323.81 Tm (people who use it.)Tj 1 0 0 1 138.92999 323.81 Tm (\240 )Tj 1 0 0 1 147.37 323.81 Tm (We give a quality rating following a full review of the service.)Tj 1 0 0 1 517.66998 323.81 Tm (\240 )Tj 1 0 0 1 526.12 323.81 Tm (We )Tj 1 0 0 1 28.35001 306.81 Tm (call this full review a \221key\222 inspection.)Tj 1 0 0 1 28.35001 289.81 Tm (\240)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 272.32999 m 315.25 272.32999 l S 317.5 272.32999 m 565.90002 272.32999 l S 1 1 1 RG 317.5 249.5 m 346.54999 249.5 l S 348.80002 249.5 m 377.89999 249.5 l S 380.14999 249.5 m 409.20001 249.5 l S 411.44998 249.5 m 440.54999 249.5 l S 442.80002 249.5 m 471.89993 249.5 l S 474.14993 249.5 m 503.20001 249.5 l S 505.44998 249.5 m 534.54999 249.5 l S 536.79999 249.5 m 565.90002 249.5 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 260.91998 m 568.10004 260.91998 l S 28.99001 283.75 m 568.10004 283.75 l S 28.99001 260.91998 m 568.10004 260.91998 l S 28.99001 238.09 m 568.10004 238.09 l S 30.07001 284.82001 m 30.07001 237.00998 l S 316.37 284.82001 m 316.37 237.00998 l S 347.66998 261.98999 m 347.66998 237.00998 l S 379.01999 261.98999 m 379.01999 237.00998 l S 410.31998 261.98999 m 410.31998 237.00998 l S 441.66998 261.98999 m 441.66998 237.00998 l S 473.01999 261.98999 m 473.01999 237.00998 l S 504.31998 261.98999 m 504.31998 237.00998 l S 535.66998 261.98999 m 535.66998 237.00998 l S 567.01996 284.82001 m 567.01996 237.00998 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 267.56 Tm (Lead inspector:)Tj 1 0 0 1 320.35001 267.56 Tm (Date:)Tj 0 Tr 1 0 0 1 34.05 244.73 Tm (Michael Murphy)Tj 1 0 0 1 329.63 244.73 Tm (1)Tj 1 0 0 1 360.94998 244.73 Tm (2)Tj 1 0 0 1 392.28 244.73 Tm (0)Tj 1 0 0 1 423.60999 244.73 Tm (8)Tj 1 0 0 1 454.94998 244.73 Tm (2)Tj 1 0 0 1 486.28 244.73 Tm (0)Tj 1 0 0 1 517.60004 244.73 Tm (0)Tj 1 0 0 1 548.95996 244.73 Tm (9)Tj /C2_1 10 Tf 1 0 0 1 28.35001 225.83 Tm <0003>Tj 1 0 0 1 28.35001 208.83 Tm <0003>Tj /C2_0 10 Tf 1 0 0 1 297.63998 191.83 Tm <0003>Tj 1 0 0 1 297.63998 179.75998 Tm <0003>Tj 1 0 0 1 297.63998 167.7 Tm <0003>Tj ET endstream endobj 732 0 obj 5623 endobj 733 0 obj<>stream 0.8 0.8 0.8 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 485.41998 30.78999 Tm (Page)Tj /T1_0 12 Tf 2 Tr 1 0 0 1 515.95001 30.78999 Tm (2)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 523.58002 30.78999 Tm ( of )Tj /T1_0 12 Tf 2 Tr 1 0 0 1 541.88 30.78999 Tm (25)Tj /C2_0 10 Tf 0 Tr 1 0 0 1 297.63998 803.64996 Tm <0003>Tj /T1_0 12 Tf 1 0 0 1 28.35001 787.02997 Tm (This is a review of quality of outcomes that people experience in this )Tj 1 0 0 1 448.38995 787.02997 Tm (care home. We )Tj 1 0 0 1 28.35001 769.52997 Tm (believe high quality care should)Tj /T1_1 12 Tf 1 0 0 1 85.05 749.52997 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 749.52997 Tm (Be safe)Tj /T1_1 12 Tf 1 0 0 1 85.05 733.52997 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 733.52997 Tm (Have the right outcomes, including clinical outcomes)Tj /T1_1 12 Tf 1 0 0 1 85.05 717.52997 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 717.52997 Tm (Be a good experience for the people that use it)Tj /T1_1 12 Tf 1 0 0 1 85.05 701.52997 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 701.52997 Tm (Help prevent illness, and promote healthy, independent living)Tj /T1_1 12 Tf 1 0 0 1 85.05 685.52997 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 685.52997 Tm (Be available to those who need it when they need it.)Tj 1 0 0 1 28.35001 651.02997 Tm (The first part of the review gives the overall quality rating for the )Tj 1 0 0 1 427.60001 651.02997 Tm (care home:)Tj /T1_1 12 Tf 1 0 0 1 85.05 631.03998 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 631.03998 Tm (3 stars - excellent)Tj /T1_1 12 Tf 1 0 0 1 85.05 615.03998 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 615.03998 Tm (2 stars - good)Tj /T1_1 12 Tf 1 0 0 1 85.05 599.03998 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 599.03998 Tm (1 star - adequate)Tj /T1_1 12 Tf 1 0 0 1 85.05 583.03998 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 583.03998 Tm (0 star - poor)Tj 1 0 0 1 28.35001 551.03998 Tm (There is also a bar chart that gives a quick way of seeing the quality o\ f care that the )Tj 1 0 0 1 28.35001 534.03998 Tm (home provides under key areas that matter to people.)Tj 1 0 0 1 28.35001 500.03998 Tm (There is a summary of what we think this service does well, what they ha\ ve improved )Tj 1 0 0 1 28.35001 483.03998 Tm (on and, where it applies, what they need to do better.)Tj 1 0 0 1 364.73999 483.03998 Tm (We use the national minimum )Tj 1 0 0 1 28.35001 466.03998 Tm (standards to describe the outcomes that people should experience.)Tj 1 0 0 1 443.20001 466.03998 Tm (National minimum )Tj 1 0 0 1 28.35001 449.03998 Tm (standards are written by the Department of Health for each type of care \ service.)Tj 1 0 0 1 28.35001 409.53998 Tm (After the summary there is more detail about our findings. The following\ table explains )Tj 1 0 0 1 28.35001 392.04999 Tm (what you will see under each outcome area.)Tj ET 22.69 383.85999 m 572.14996 383.85999 l S 22.69 50.22 m 572.14996 50.22 l S 22.7 383.85999 m 22.7 50.22 l S 572.14996 383.85999 m 572.14996 50.22 l S BT /T1_0 10 Tf 2 Tr 1 0 0 1 31.2 370.56 Tm (Outcome area \(for example )Tj 1 0 0 1 173.59 370.56 Tm (Choice of home\))Tj 1 0 0 1 31.2 340.25998 Tm (These are the outcomes that people )Tj 1 0 0 1 216.34 340.25998 Tm (staying in care homes should experience.)Tj 1 0 0 1 435.78998 340.25998 Tm (They reflect the things )Tj 1 0 0 1 31.2 328.10999 Tm (that people have said are important to them:)Tj ET 1 0.9451 0.76077 RG 82.23 w 30.60001 263.37 m 562.45001 263.37 l S 0.95294 0.95294 0.95294 RG 39.99001 w 29.47 285.60999 m 563.57001 285.60999 l S 1 1 1 RG 29.47 243.37 m 563.57001 243.37 l S 0.75294 0.75294 0.75294 RG 2.25 w 27.27 264.48999 m 565.76996 264.48999 l S 27.27 306.72998 m 565.76996 306.72998 l S 27.27 264.48999 m 565.76996 264.48999 l S 27.27 222.25 m 565.76996 222.25 l S 28.35001 307.81 m 28.35001 221.17 l S 564.70001 307.81 m 564.70001 221.17 l S BT /T1_0 12 Tf 0 Tr 1 0 0 1 34.87 291.04999 Tm (This box tells you the outcomes that we will always inspect against when\ we do a key )Tj 1 0 0 1 34.87 273.54999 Tm (inspection)Tj /T1_0 10 Tf 1 0 0 1 95.78 273.54999 Tm (.)Tj /T1_0 12 Tf 1 0 0 1 34.87 248.81 Tm (This box tells you any additional outcomes that we may inspect against w\ hen we do a )Tj 1 0 0 1 34.87 231.31 Tm (key inspection.)Tj 0 0 0 RG 0.5 w /T1_0 10 Tf 2 Tr 1 0 0 1 31.2 191.8 Tm (This is what people )Tj 1 0 0 1 131.31999 191.8 Tm (staying in this care home experience:)Tj /T1_0 12 Tf 0 Tr 1 0 0 1 28.35001 154.64 Tm (Judgement:)Tj ET 1 0.9451 0.76077 RG 39.99001 w 30.60001 123.34 m 562.45001 123.34 l S 1 1 1 RG 29.47 124.46001 m 563.57001 124.46001 l S 0.75294 0.75294 0.75294 RG 2.25 w 27.27 145.58 m 565.76996 145.58 l S 27.27 103.34 m 565.76996 103.34 l S 28.35001 146.66 m 28.35001 102.25999 l S 564.70001 146.66 m 564.70001 102.25999 l S BT /T1_0 12 Tf 1 0 0 1 34.87 129.90001 Tm (This box tells you our opinion of what we have looked at in this outcome\ area.)Tj 1 0 0 1 517.78998 129.90001 Tm (We )Tj 1 0 0 1 34.87 112.40001 Tm (will say whether it is excellent, good, adequate or poor.)Tj 1 0 0 1 28.35001 86.53 Tm (Evidence:)Tj ET 1 0.9451 0.76077 RG 22.5 w 30.60001 63.97 m 562.45001 63.97 l S 1 1 1 RG 29.47 65.10001 m 563.57001 65.10001 l S 0.75294 0.75294 0.75294 RG 2.25 w 27.27 77.47 m 565.76996 77.47 l S 27.27 52.72 m 565.76996 52.72 l S 28.35001 78.55 m 28.35001 51.64999 l S 564.70001 78.55 m 564.70001 51.64999 l S BT /T1_0 12 Tf 1 0 0 1 34.87 61.78 Tm (This box describes the information we used to come to our judgement.)Tj ET endstream endobj 734 0 obj 5469 endobj 735 0 obj<>stream 0.8 0.8 0.8 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 485.41998 30.78999 Tm (Page)Tj /T1_0 12 Tf 2 Tr 1 0 0 1 515.95001 30.78999 Tm (3)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 523.58002 30.78999 Tm ( of )Tj /T1_0 12 Tf 2 Tr 1 0 0 1 541.88 30.78999 Tm (25)Tj 0 Tr 1 0 0 1 28.35001 779.10004 Tm (We review the quality of the service against outcomes from the National \ Minimum )Tj 1 0 0 1 28.35001 762.10004 Tm (Standards \(NMS\).)Tj 1 0 0 1 144.87 762.10004 Tm (Those standards are written by the Department of Health for each )Tj 1 0 0 1 28.35001 745.10004 Tm (type of care service.)Tj 1 0 0 1 28.35001 705.60004 Tm (Copies of the)Tj 1 0 0 1 111.71001 705.60004 Tm (National Minimum Standards )Tj 1 0 0 1 290.48999 705.60004 Tm (\226 )Tj 1 0 0 1 302.34 705.60004 Tm (Care Homes for Older People)Tj 1 0 0 1 477.17999 705.60004 Tm ( can be found )Tj 1 0 0 1 28.35001 688.10999 Tm (at www.dh.gov.uk or bought from The Stationery Office \(TSO\) PO Box 29,\ St Crispins, )Tj 1 0 0 1 28.35001 670.60999 Tm (Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from \ the )Tj 1 0 0 1 28.35001 653.10999 Tm (Stationery Office is also available: )Tj 0 0 1 rg 1 0 0 1 238.73 653.10999 Tm (www.tso.co.uk/bookshop)Tj 0 0 0 rg 1 0 0 1 28.35001 613.12 Tm (The mission of the Care Quality Commission is to make care better for pe\ ople by:)Tj /T1_1 12 Tf 1 0 0 1 85.05 596.12 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 596.12 Tm (Regulating health and adult social care services to ensure quality and s\ afety )Tj 1 0 0 1 99.25 580.12 Tm (standards, drive improvement and stamp out bad practice)Tj /T1_1 12 Tf 1 0 0 1 85.05 564.12 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 564.12 Tm (Protecting the rights of people who use services, particularly the most \ )Tj 1 0 0 1 99.25 548.12 Tm (vulnerable and those detained under the Mental Health Act 1983)Tj /T1_1 12 Tf 1 0 0 1 85.05 532.12 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 532.12 Tm (Providing accessible, trustworthy information on the quality of care and\ )Tj 1 0 0 1 99.25 516.12 Tm (services so people can make better decisions about their care and so tha\ t )Tj 1 0 0 1 99.25 500.12 Tm (commissioners and providers of services can improve services.)Tj /T1_1 12 Tf 1 0 0 1 85.05 484.12 Tm (\267)Tj /T1_0 12 Tf 1 0 0 1 100.35001 484.12 Tm (Providing independent public accountability on how commissioners and )Tj 1 0 0 1 99.25 468.12 Tm (providers of services are improving the quality of care and providing va\ lue )Tj 1 0 0 1 99.25 452.12 Tm (for money.)Tj /C2_0 14 Tf 1 0 0 1 28.35001 390.28 Tm <0035004800440047004800550003002C0051004900520055005000440057004C00520051>Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 28.35001 368.85001 m 224.04999 368.85001 l S 1 1 1 RG 226.3 368.85001 m 567 368.85001 l S 0.95294 0.95294 0.95294 RG 28.35001 346.01999 m 224.04999 346.01999 l S 1 1 1 RG 226.3 346.01999 m 567 346.01999 l S 0.95294 0.95294 0.95294 RG 28.35001 323.19 m 224.04999 323.19 l S 1 1 1 RG 226.3 323.19 m 567 323.19 l S 0.95294 0.95294 0.95294 RG 28.35001 300.35999 m 224.04999 300.35999 l S 1 1 1 RG 226.3 300.35999 m 567 300.35999 l S 0.95294 0.95294 0.95294 RG 137.22 w 28.35001 219.20999 m 224.04999 219.20999 l S 1 1 1 RG 226.3 219.20999 m 567 219.20999 l S 0.95294 0.95294 0.95294 RG 38.16 w 28.35001 129.27 m 224.04999 129.27 l S 1 1 1 RG 226.3 129.27 m 567 129.27 l S 0.75294 0.75294 0.75294 RG 2.25 w 26.14 357.42999 m 569.20001 357.42999 l S 26.14 334.60001 m 569.20001 334.60001 l S 26.14 311.76999 m 569.20001 311.76999 l S 26.14 288.94 m 569.20001 288.94 l S 26.14 149.47 m 569.20001 149.47 l S 26.14 380.25998 m 569.20001 380.25998 l S 26.14 357.42999 m 569.20001 357.42999 l S 26.14 334.60001 m 569.20001 334.60001 l S 26.14 311.76999 m 569.20001 311.76999 l S 26.14 288.94 m 569.20001 288.94 l S 26.14 149.47 m 569.20001 149.47 l S 26.14 109.06 m 569.20001 109.06 l S 27.22 381.34 m 27.22 107.99001 l S 225.17 381.34 m 225.17 107.99001 l S 568.12 381.34 m 568.12 107.99001 l S BT /T1_0 12 Tf 1 0 0 1 31.2 364.07999 Tm (Document Purpose)Tj 1 0 0 1 229.14998 364.07999 Tm (Inspection report)Tj 1 0 0 1 31.2 341.25 Tm (Author)Tj 1 0 0 1 229.14998 341.25 Tm (Care Quality Commission)Tj 1 0 0 1 31.2 318.41998 Tm (Audience)Tj 1 0 0 1 229.14998 318.41998 Tm (General public)Tj 1 0 0 1 31.2 295.59 Tm (Further copies from)Tj 1 0 0 1 229.14998 295.59 Tm (0870 240 7535 \(telephone order line\))Tj 1 0 0 1 31.2 272.75998 Tm (Copyright)Tj 1 0 0 1 229.14998 272.75998 Tm (Copyright \251 \(2009\) Care Quality Commission \(CQC\). )Tj 1 0 0 1 229.14998 258.17999 Tm (This publication may be reproduced in whole or in part, )Tj 1 0 0 1 229.14998 243.60001 Tm (free of charge, in any format or medium provided that )Tj 1 0 0 1 229.14998 229.01999 Tm (it is not used for commercial gain. This consent is )Tj 1 0 0 1 229.14998 214.44 Tm (subject to the material being reproduced accurately )Tj 1 0 0 1 229.14998 199.86 Tm (and on proviso that it is not used in a derogatory )Tj 1 0 0 1 229.14998 185.28 Tm (manner or misleading context. The material should be )Tj 1 0 0 1 229.14998 170.7 Tm (acknowledged as CQC copyright, with the title and date )Tj 1 0 0 1 229.14998 156.12 Tm (of publication of the document specified.)Tj 1 0 0 1 31.2 133.28999 Tm (Internet address)Tj 1 0 0 rg 1 0 0 1 229.14998 133.28999 Tm (www.cqc.org.uk)Tj ET endstream endobj 736 0 obj 8386 endobj 737 0 obj<>stream 0.8 0.8 0.8 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 485.41998 30.78999 Tm (Page)Tj /T1_0 12 Tf 2 Tr 1 0 0 1 515.95001 30.78999 Tm (4)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 523.58002 30.78999 Tm ( of )Tj /T1_0 12 Tf 2 Tr 1 0 0 1 541.88 30.78999 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <002C0051004900520055005000440057004C0052005100030044004500520058005700030057004B0048000300460044005500480003004B005200500048>Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 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m 567.84998 785.63 l S 28.99001 762.79999 m 567.84998 762.79999 l S 28.99001 687.22998 m 567.84998 687.22998 l S 28.99001 664.40002 m 567.84998 664.40002 l S 28.99001 641.57001 m 567.84998 641.57001 l S 28.99001 618.73999 m 567.84998 618.73999 l S 28.99001 595.90997 m 567.84998 595.90997 l S 30.07001 786.70996 m 30.07001 594.83997 l S 269.07001 786.70996 m 269.07001 594.83997 l S 566.76996 786.70996 m 566.76996 594.83997 l S BT /T1_0 12 Tf 1 0 0 1 34.05 769.45001 Tm (Name of care home:)Tj 1 0 0 1 273.04999 769.45001 Tm (Hamilton Rest Home)Tj 1 0 0 1 34.05 746.62 Tm (Address:)Tj 1 0 0 1 273.04999 746.62 Tm (211 Bury New Road )Tj 1 0 0 1 273.04999 729.03998 Tm (Whitefield)Tj 1 0 0 1 273.04999 711.45996 Tm (Manchester)Tj 1 0 0 1 273.04999 693.88 Tm (M45 8GW)Tj 1 0 0 1 34.05 671.04999 Tm (Telephone number:)Tj 1 0 0 1 273.04999 671.04999 Tm (01617667418)Tj 1 0 0 1 34.05 648.21997 Tm (Fax number:)Tj 1 0 0 1 273.04999 648.21997 Tm (01617662007)Tj 1 0 0 1 34.05 625.39001 Tm (Email address:)Tj 1 0 0 1 34.05 602.56 Tm (Provider web address:)Tj /T1_0 10 Tf 1 0 0 1 28.35001 583.60999 Tm (\240)Tj ET 0.95294 0.95294 0.95294 RG 66.24001 w 32.32001 540.16998 m 564.76996 540.16998 l S 1 1 1 RG 20.58 w 355.5 564.12 m 565.90002 564.12 l S 0.95294 0.95294 0.95294 RG 31.2 541.28998 m 353.25 541.28998 l S 1 1 1 RG 355.5 541.28998 m 565.90002 541.28998 l S 0.95294 0.95294 0.95294 RG 31.2 518.45996 m 353.25 518.45996 l S 1 1 1 RG 355.5 518.45996 m 565.90002 518.45996 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 552.70996 m 568.10004 552.70996 l S 28.99001 529.88 m 568.10004 529.88 l S 28.99001 575.53998 m 568.10004 575.53998 l S 28.99001 552.70996 m 568.10004 552.70996 l S 28.99001 529.88 m 568.10004 529.88 l S 28.99001 507.04999 m 568.10004 507.04999 l S 30.07001 576.60999 m 30.07001 505.97 l S 354.37 576.60999 m 354.37 505.97 l S 567.01996 576.60999 m 567.01996 505.97 l S BT /T1_0 12 Tf 1 0 0 1 34.05 559.34998 Tm (Name of registered provider\(s\):)Tj 1 0 0 1 355.5 559.34998 Tm (Mr Eric Walters)Tj 1 0 0 1 34.05 536.51996 Tm (Type of registration:)Tj 1 0 0 1 358.35001 536.51996 Tm (care home)Tj 1 0 0 1 34.05 513.69 Tm (Number of places registered:)Tj 1 0 0 1 358.35001 513.69 Tm (22)Tj /T1_0 10 Tf 1 0 0 1 28.35001 494.75 Tm (\240)Tj 1 0 0 1 28.35001 477.75 Tm (\240)Tj ET 0.95294 0.95294 0.95294 RG 63.99001 w 32.32001 435.42999 m 564.46997 435.42999 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 446.84 m 567.79999 446.84 l S 28.99001 469.66998 m 567.79999 469.66998 l S 28.99001 446.84 m 567.79999 446.84 l S 28.99001 403.42999 m 567.79999 403.42999 l S 30.07001 470.75 m 30.07001 402.35999 l S 298.32001 447.91998 m 298.32001 402.35999 l S 566.71997 470.75 m 566.71997 402.35999 l S BT /T1_0 12 Tf 1 0 0 1 34.05 453.48999 Tm (Conditions of registration:)Tj 1 0 0 1 34.05 430.66 Tm (Category\(ies\) :)Tj 1 0 0 1 302.30002 430.66 Tm (Number of places \(if applicable\):)Tj 1 0 0 1 302.30002 410.07999 Tm (Under 65)Tj 1 0 0 1 435.37 410.07999 Tm (Over 65)Tj ET 1 1 1 RG 35.16 w 31.2 381.35001 m 297.30002 381.35001 l S 299.54999 381.35001 m 431.44998 381.35001 l S 433.70001 381.35001 m 565.60004 381.35001 l S 0.95294 0.95294 0.95294 RG 20.58 w 31.2 351.22998 m 565.60004 351.22998 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 362.64999 m 567.79999 362.64999 l S 28.99001 339.82001 m 567.79999 339.82001 l S 28.99001 400.06 m 567.79999 400.06 l S 28.99001 362.64999 m 567.79999 362.64999 l S 28.99001 339.82001 m 568.10004 339.82001 l S 28.99001 258.66998 m 568.10004 258.66998 l S 30.07001 401.13 m 30.07001 257.59 l S 298.41998 401.13 m 298.41998 361.56998 l S 432.56998 401.13 m 432.56998 361.56998 l S 566.71997 401.13 m 566.71997 257.59 l S BT /T1_0 12 Tf 1 0 0 1 34.05 383.87 Tm (old age, not falling within any other )Tj 1 0 0 1 34.05 369.28998 Tm (category)Tj 1 0 0 1 302.39999 383.87 Tm (0)Tj 1 0 0 1 436.54999 383.87 Tm (22)Tj 1 0 0 1 34.05 346.45999 Tm (Additional conditions: )Tj 1 0 0 1 34.05 323.63 Tm (The registered person may provide the following category of service only\ : Care home )Tj 1 0 0 1 34.05 309.04999 Tm (only: Code PC, to service users of the following gender: Either. Whose p\ rimary care )Tj 1 0 0 1 34.05 294.47 Tm (needs on admission to the home are within the following categories: Old \ age not falling )Tj 1 0 0 1 34.05 279.88998 Tm (within any other category: Code OP The maximum number of service users w\ ho can be )Tj 1 0 0 1 34.05 265.31 Tm (accommodated is: 22.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 243.87999 m 315.25 243.87999 l S 1 1 1 RG 317.5 243.87999 m 346.54999 243.87999 l S 348.80002 243.87999 m 377.89999 243.87999 l S 380.14999 243.87999 m 409.20001 243.87999 l S 411.44998 243.87999 m 440.54999 243.87999 l S 442.80002 243.87999 m 471.89993 243.87999 l S 474.14993 243.87999 m 503.20001 243.87999 l S 505.44998 243.87999 m 534.54999 243.87999 l S 536.79999 243.87999 m 565.90002 243.87999 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 255.28998 m 568.10004 255.28998 l S 28.99001 232.45999 m 568.10004 232.45999 l S 30.07001 256.37 m 30.07001 231.37999 l S 316.37 256.37 m 316.37 231.37999 l S 347.66998 256.37 m 347.66998 231.37999 l S 379.01999 256.37 m 379.01999 231.37999 l S 410.31998 256.37 m 410.31998 231.37999 l S 441.66998 256.37 m 441.66998 231.37999 l S 473.01999 256.37 m 473.01999 231.37999 l S 504.31998 256.37 m 504.31998 231.37999 l S 535.66998 256.37 m 535.66998 231.37999 l S 567.01996 256.37 m 567.01996 231.37999 l S BT /T1_0 12 Tf 1 0 0 1 34.05 239.11 Tm (Date of last inspection)Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 219.45999 m 565.90002 219.45999 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 209.84 m 568.10004 209.84 l S 30.07001 210.90999 m 30.07001 87.50999 l S 567.01996 210.90999 m 567.01996 87.50999 l S 28.99001 229.09 m 568.10004 229.09 l S 28.99001 209.84 m 568.10004 209.84 l S 28.99001 88.59 m 568.10004 88.59 l S 30.07001 230.15999 m 30.07001 208.75998 l S 567.01996 230.15999 m 567.01996 208.75998 l S BT /T1_0 12 Tf 1 0 0 1 35.5 215.90001 Tm (Brief description of the )Tj 1 0 0 1 177.31 215.90001 Tm (care home)Tj 1 0 0 1 35.5 196.64998 Tm (Hamilton House is a large attractive detached property situated on a mai\ n road in )Tj 1 0 0 1 35.5 179.64998 Tm (Whitefield. The gardens are well maintained and attractive. Hamilton Hou\ se provides )Tj 1 0 0 1 35.5 162.64998 Tm (residential care for up to 22 older people. the home is easily accessed \ by car and )Tj 1 0 0 1 35.5 145.64999 Tm (public transport. The home informed us that the fees at the time of this\ inspection )Tj 1 0 0 1 35.5 128.64999 Tm (were; 388.00 pounds to 420.00 )Tj 1 0 0 1 232.06 128.64999 Tm (pounds)Tj 1 0 0 1 275.73999 128.64999 Tm ( \240)Tj 1 0 0 1 35.5 111.64999 Tm (\240)Tj 1 0 0 1 35.5 94.65001 Tm (\240)Tj ET endstream endobj 738 0 obj 3496 endobj 739 0 obj<>stream 0.75294 0.75294 0.75294 RG 1 i 20.58 w 10 M 0 j 0 J []0 d 28.35001 35.56 m 566.92999 35.56 l S 0 0 0 rg 0 0 0 RG 0.5 w BT /T1_0 12 Tf 0 Tc 0 Tw 0 Ts 100 Tz 2 Tr 1 0 0 1 31.2 30.78999 Tm (Care Homes for Older People)Tj /T1_0 11 Tf 0 Tr 1 0 0 1 477.67999 31.8 Tm (Page)Tj 2 Tr 1 0 0 1 508.20999 31.8 Tm (5)Tj 0 Tr 1 0 0 1 515.20001 31.8 Tm ( of )Tj 2 Tr 1 0 0 1 533.48999 31.8 Tm (25)Tj /C2_0 14 Tf 0 Tr 1 0 0 1 28.35001 795.64996 Tm <003600580050005000440055005C>Tj /T1_0 12 Tf 1 0 0 1 28.35001 774.70001 Tm (This is an overview of what we found during the inspection.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 754.21997 m 381.04999 754.21997 l S 1 1 1 RG 383.30002 754.21997 m 566.20001 754.21997 l S 0.75294 0.75294 0.75294 RG 2.25 w 28.99001 765.63995 m 568.40002 765.63995 l S 28.99001 742.81 m 568.40002 742.81 l S 30.07001 766.70996 m 30.07001 741.72998 l S 382.16998 766.70996 m 382.16998 741.72998 l S 567.32001 766.70996 m 567.32001 741.72998 l S BT /T1_0 12 Tf 1 0 0 1 34.05 749.45001 Tm (The quality rating for this )Tj 1 0 0 1 191.92 749.45001 Tm (care home)Tj 1 0 0 1 255.59 749.45001 Tm ( is)Tj /TT0 12 Tf ( three star excellent)Tj /T1_0 12 Tf ( service)Tj /C2_0 12 Tf 1 0 0 1 28.35001 717.31 Tm <0032005800550003004D00580047004A0048005000480051005700030049005200550003004800440046004B00030052005800570046005200500048001D>Tj /T1_0 10 Tf 1 0 0 1 212.28998 641.26996 Tm (Choice of home)Tj 1 0 0 1 164.41 601.01996 Tm (Health and personal care)Tj 1 0 0 1 145.17999 560.76996 Tm (Daily life and social activities)Tj 1 0 0 1 157.95 520.51996 Tm (Complaints and protection)Tj 1 0 0 1 226.36 480.26999 Tm (Environment)Tj 1 0 0 1 251.17 440.01999 Tm (Staffing)Tj 1 0 0 1 127.47 399.76999 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75162 305.04999 334.32001 cm /Fm0 Do Q 1 1 1 RG 20.58 w 31.2 283.07999 m 567.84998 283.07999 l S 180.95999 w 32.32001 180.05 m 566.71997 180.05 l S 0.75294 0.75294 0.75294 RG 2.25 w 31.2 271.66 m 567.84998 271.66 l S 30.12 271.66 m 568.91998 271.66 l S 30.12 88.45 m 568.91998 88.45 l S 31.2 272.73999 m 31.2 87.37 l S 567.84998 272.73999 m 567.84998 87.37 l S 0 0 0 RG 0.5 w BT /T1_0 12 Tf 2 Tr 1 0 0 1 34.05 278.30002 Tm (How we did our inspection:)Tj 0 Tr 1 0 0 1 35.17 255.48 Tm (This inspection included an unannounced visit to the home on the 12th of\ August 2009 )Tj 1 0 0 1 35.17 240.90001 Tm (between 9am and 5pm and a further visit between 10am and 11am on 19th Au\ gust )Tj 1 0 0 1 35.17 226.31998 Tm (2009. During the visits we talked to residents, relatives, staff, the ho\ me owner and the )Tj 1 0 0 1 35.17 211.73999 Tm (registered home manager. We also looked at documents and records the hom\ e have to )Tj 1 0 0 1 35.17 197.14998 Tm (keep such as residents care records, medicine records, written policies \ and other )Tj 1 0 0 1 35.17 182.56999 Tm (records.)Tj 1 0 0 1 35.17 167.98999 Tm (Before the inspection, we also asked the registered home manager to comp\ lete a form )Tj 1 0 0 1 35.17 153.41 Tm (called an Annual Quality Assurance Assessment \(AQAA\) to tell us what t\ hey felt they )Tj 1 0 0 1 35.17 138.84 Tm (did well, and what they needed to do better. This helps us to determine \ if the )Tj 1 0 0 1 35.17 124.25 Tm (management of the home sees the service they provide the same way that w\ e see the )Tj 1 0 0 1 35.17 109.68001 Tm (service. We felt this form had been completed in sufficient detail and p\ rovided useful )Tj 1 0 0 1 35.17 95.10001 Tm (information.)Tj ET endstream endobj 740 0 obj<>stream iText 1.3.6 (by lowagie.com) distributed with the Software Developer's Journal endstream endobj xref 6 1 0000577264 00000 n 11 1 0000577471 00000 n 14 1 0000577628 00000 n 16 1 0000577800 00000 n 20 1 0000577946 00000 n 90 2 0000578141 00000 n 0000578233 00000 n 519 222 0000578457 00000 n 0000578479 00000 n 0000579691 00000 n 0000579861 00000 n 0000579883 00000 n 0000584529 00000 n 0000584551 00000 n 0000589198 00000 n 0000589220 00000 n 0000593868 00000 n 0000593890 00000 n 0000598539 00000 n 0000598561 00000 n 0000603211 00000 n 0000603233 00000 n 0000607884 00000 n 0000607906 00000 n 0000612558 00000 n 0000612580 00000 n 0000617233 00000 n 0000617255 00000 n 0000621909 00000 n 0000621931 00000 n 0000626584 00000 n 0000626606 00000 n 0000631258 00000 n 0000631280 00000 n 0000635931 00000 n 0000635953 00000 n 0000640603 00000 n 0000640625 00000 n 0000645274 00000 n 0000645296 00000 n 0000649944 00000 n 0000649966 00000 n 0000654613 00000 n 0000654635 00000 n 0000659281 00000 n 0000659303 00000 n 0000663948 00000 n 0000663970 00000 n 0000668614 00000 n 0000668636 00000 n 0000673279 00000 n 0000673301 00000 n 0000677978 00000 n 0000678000 00000 n 0000682678 00000 n 0000682700 00000 n 0000687379 00000 n 0000687401 00000 n 0000692081 00000 n 0000692103 00000 n 0000696784 00000 n 0000696806 00000 n 0000701488 00000 n 0000701510 00000 n 0000706193 00000 n 0000706215 00000 n 0000710899 00000 n 0000710921 00000 n 0000715606 00000 n 0000715628 00000 n 0000720314 00000 n 0000720336 00000 n 0000724999 00000 n 0000725021 00000 n 0000729672 00000 n 0000729694 00000 n 0000734334 00000 n 0000734356 00000 n 0000739010 00000 n 0000739032 00000 n 0000743687 00000 n 0000743709 00000 n 0000748364 00000 n 0000748386 00000 n 0000753045 00000 n 0000753067 00000 n 0000757727 00000 n 0000757749 00000 n 0000762410 00000 n 0000762432 00000 n 0000767094 00000 n 0000767116 00000 n 0000771779 00000 n 0000771801 00000 n 0000776463 00000 n 0000776485 00000 n 0000781148 00000 n 0000781170 00000 n 0000785834 00000 n 0000785856 00000 n 0000790523 00000 n 0000790545 00000 n 0000795210 00000 n 0000795232 00000 n 0000799899 00000 n 0000799921 00000 n 0000804589 00000 n 0000804611 00000 n 0000809280 00000 n 0000809302 00000 n 0000813972 00000 n 0000813994 00000 n 0000818664 00000 n 0000818686 00000 n 0000823360 00000 n 0000823382 00000 n 0000828057 00000 n 0000828079 00000 n 0000832755 00000 n 0000832777 00000 n 0000836316 00000 n 0000836338 00000 n 0000839878 00000 n 0000839900 00000 n 0000843441 00000 n 0000843463 00000 n 0000847005 00000 n 0000847027 00000 n 0000850570 00000 n 0000850592 00000 n 0000854136 00000 n 0000854158 00000 n 0000857703 00000 n 0000857725 00000 n 0000861271 00000 n 0000861293 00000 n 0000864840 00000 n 0000864862 00000 n 0000868410 00000 n 0000868432 00000 n 0000871981 00000 n 0000872003 00000 n 0000875553 00000 n 0000875575 00000 n 0000879126 00000 n 0000879148 00000 n 0000882700 00000 n 0000882722 00000 n 0000886275 00000 n 0000886297 00000 n 0000889851 00000 n 0000889873 00000 n 0000893428 00000 n 0000893450 00000 n 0000897006 00000 n 0000897028 00000 n 0000900585 00000 n 0000900607 00000 n 0000904148 00000 n 0000904170 00000 n 0000907692 00000 n 0000907714 00000 n 0000911237 00000 n 0000911259 00000 n 0000914783 00000 n 0000914805 00000 n 0000918330 00000 n 0000918352 00000 n 0000921878 00000 n 0000921900 00000 n 0000925427 00000 n 0000925449 00000 n 0000928977 00000 n 0000928999 00000 n 0000932528 00000 n 0000932550 00000 n 0000936080 00000 n 0000936102 00000 n 0000939633 00000 n 0000939655 00000 n 0000943187 00000 n 0000943209 00000 n 0000946742 00000 n 0000946764 00000 n 0000950298 00000 n 0000950320 00000 n 0000953855 00000 n 0000953877 00000 n 0000957413 00000 n 0000957435 00000 n 0000960972 00000 n 0000960994 00000 n 0000964532 00000 n 0000964554 00000 n 0000968093 00000 n 0000968115 00000 n 0000971655 00000 n 0000971677 00000 n 0000975218 00000 n 0000975240 00000 n 0000978782 00000 n 0000978804 00000 n 0000982347 00000 n 0000982369 00000 n 0000985913 00000 n 0000985935 00000 n 0000989480 00000 n 0000989502 00000 n 0000993048 00000 n 0000993070 00000 n 0000996617 00000 n 0000996639 00000 n 0001000187 00000 n 0001000209 00000 n 0001003758 00000 n 0001003780 00000 n 0001007330 00000 n 0001007352 00000 n 0001010903 00000 n 0001010925 00000 n 0001015601 00000 n 0001015623 00000 n 0001021301 00000 n 0001021323 00000 n 0001026847 00000 n 0001026869 00000 n 0001035310 00000 n 0001035332 00000 n 0001038883 00000 n trailer <<6236443aee345849844ebc79a9c25cef>]/Prev 566724 >> startxref 1042437 %%EOF