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*{;i?})2De+1>pq C3pj4ZjL&y n36#NkStY TUB5(b}Bi'Bhn>9ZZ^ gZv5v7Z4M*ď$h")`]Ao/>?ö9[[kW_ 5=[X$ 5čL/soƥ_GNK _cZDo hW4PǧhvhB +gOȕ |I_^s<1b+Ѩy=_aPqYʞ"p=tiC!uG ,J)0p] (TR|cƷ4»B/׾*ьůI-?诫8?ۯwW |#xwúϊMCB.񵥾[kY]G%u-c_XZ Q>stream 0 J q 538.5 0 0 61.5 28.35 14.2 cm /img0 Do Q 0.98431 0.78824 0.08627 RG 135.75 w 24.07 742.4 m 558.15 742.4 l S 0.001 w [] 0 d 2.25 w 20.74 812.53 m 561.48 812.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 20.74 674.53 m 561.48 674.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 21.82 813.61 m 21.82 673.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 560.4 813.61 m 560.4 673.45 l S 0.001 w [] 0 d q 191.25 0 0 117.75 28.35 685.65 cm /img1 Do Q /F1 12 Tf 0.6 0.6 0.6 rg BT 1 0 0 1 136.35 656.27 Tm (,QVSHFWLQJIRUEHWWHUOLYHV)Tj ET /F1 28 Tf 0 0 0 rg BT 1 0 0 1 147.05 596.27 Tm (.H\\LQVSHFWLRQUHSRUW)Tj ET 20.58 w 27.33 552.19 m 557.15 552.19 l S 0.001 w /F2 24 Tf BT 1 0 0 1 28.35 503.98 Tm (Care homes for older people)Tj ET /F1 6 Tf BT 1 0 0 1 28.35 492.94 Tm ()Tj ET /F1 6 Tf BT 1 0 0 1 28.35 485.7 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 471.92 m 160.38 471.92 l S 0.001 w 1 1 1 RG 20.58 w 162.63 471.92 m 563.65 471.92 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.33 w 31.2 422.71 m 160.38 422.71 l S 0.001 w 1 1 1 RG 73.33 w 162.63 422.71 m 563.65 422.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 460.5 m 565.85 460.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 483.33 m 565.85 483.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 460.5 m 565.85 460.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 384.92 m 565.85 384.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 484.41 m 30.07 383.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 161.5 484.41 m 161.5 383.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 484.41 m 564.78 383.84 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 467.14 Tm (Name:)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 467.14 Tm (Woodside Hall)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 444.31 Tm (Address:)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 444.31 Tm (Woodside )Tj ET /F3 12 Tf BT 1 0 0 1 165.48 426.73 Tm (Wootton Bridge)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 409.15 Tm (Isle Of Wight)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 391.56 Tm (PO33 4JR)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 372.67 Tm ()Tj ET /F4 10 Tf BT 1 0 0 1 28.35 355.67 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 336.13 m 358.95 336.13 l S 0.001 w 1 1 1 RG 20.58 w 361.2 336.13 m 565.9 336.13 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 347.54 m 568.1 347.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 324.71 m 568.1 324.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 348.62 m 30.07 323.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 360.07 348.62 m 360.07 323.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 348.62 m 567.02 323.63 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 331.36 Tm (The quality rating for this )Tj ET /F2 12 Tf BT 1 0 0 1 210.68 331.36 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 281.25 331.36 Tm ( is:)Tj ET /F3 12 Tf BT 1 0 0 1 400.15 331.36 Tm (two star good service)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 312.46 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 293.4 Tm (A quality rating is our assessment of how well a care home, agency or scheme is )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 276.4 Tm (meeting the needs of the people who use it.)Tj ET /F3 12 Tf BT 1 0 0 1 295.13 276.4 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 303.56 276.4 Tm (We give a quality rating following a full )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 259.4 Tm (assessment of the service.)Tj ET /F3 12 Tf BT 1 0 0 1 189.16 259.4 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 197.6 259.4 Tm (We call this a key inspection.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 242.4 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 224.92 m 315.25 224.92 l S 0.001 w 20.58 w 317.5 224.92 m 565.9 224.92 l S 0.001 w 1 1 1 RG 20.58 w 317.5 202.09 m 346.55 202.09 l S 0.001 w 20.58 w 348.8 202.09 m 377.9 202.09 l S 0.001 w 20.58 w 380.15 202.09 m 409.2 202.09 l S 0.001 w 20.58 w 411.45 202.09 m 440.55 202.09 l S 0.001 w 20.58 w 442.8 202.09 m 471.9 202.09 l S 0.001 w 20.58 w 474.15 202.09 m 503.2 202.09 l S 0.001 w 20.58 w 505.45 202.09 m 534.55 202.09 l S 0.001 w 20.58 w 536.8 202.09 m 565.9 202.09 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 213.5 m 568.1 213.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 236.34 m 568.1 236.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 213.5 m 568.1 213.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 190.67 m 568.1 190.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 237.41 m 30.07 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 237.41 m 316.37 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 214.58 m 347.67 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 214.58 m 379.02 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 214.58 m 410.32 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 214.58 m 441.67 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 214.58 m 473.02 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 214.58 m 504.32 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 214.58 m 535.67 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 237.41 m 567.02 189.59 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 220.15 Tm (Lead inspector:)Tj ET /F2 12 Tf BT 1 0 0 1 320.35 220.15 Tm (Date:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 197.31 Tm (Janet Ktomi)Tj ET /F3 12 Tf BT 1 0 0 1 329.63 197.31 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 360.96 197.31 Tm (1)Tj ET /F3 12 Tf BT 1 0 0 1 392.28 197.31 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 423.61 197.31 Tm (1)Tj ET /F3 12 Tf BT 1 0 0 1 454.96 197.31 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 486.28 197.31 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 517.61 197.31 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 548.96 197.31 Tm (9)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 178.42 Tm ()Tj ET /F4 10 Tf BT 1 0 0 1 28.35 161.42 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 144.42 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 132.35 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 120.28 Tm ()Tj ET endstream endobj 7 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 11 0 obj<>>> endobj 12 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (2)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (32)Tj ET /F1 10 Tf BT 1 0 0 1 297.64 803.65 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 787.02 Tm (This is a report of an inspection where we looked at how well this )Tj ET /F3 12 Tf BT 1 0 0 1 428.23 787.02 Tm (care home is meeting )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 769.52 Tm (the needs of people who use it.)Tj ET /F3 12 Tf BT 1 0 0 1 226.59 769.52 Tm (There is a summary of what we think this service does )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 752.02 Tm (well, what they have improved on and, where it applies, what they need to do better.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 734.52 Tm (We use the national minimum standards to describe the outcomes that people should )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 717.03 Tm (experience.)Tj ET /F3 12 Tf BT 1 0 0 1 106.58 717.03 Tm (National minimum standards are written by the Department of Health for )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 699.53 Tm (each type of care service.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 679.53 Tm (After the summary there is more detail about our findings. The following table explains )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 662.03 Tm (what you will see under each outcome area.)Tj ET [] 0 d 0.5 w 0 0 0 RG 22.69 653.84 m 572.15 653.84 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.69 320.16 m 572.15 320.16 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.7 653.85 m 22.7 320.16 l S 0.001 w [] 0 d [] 0 d 0.5 w 572.15 653.85 m 572.15 320.16 l S 0.001 w [] 0 d /F2 10 Tf BT 1 0 0 1 31.2 640.54 Tm (Outcome area \(for example )Tj ET /F2 10 Tf BT 1 0 0 1 189.13 640.54 Tm (Choice of home\))Tj ET /F2 10 Tf BT 1 0 0 1 31.2 610.24 Tm (These are the outcomes that people )Tj ET /F2 10 Tf BT 1 0 0 1 236.38 610.24 Tm (staying in care homes should experience.)Tj ET /F2 10 Tf BT 1 0 0 1 479.51 610.24 Tm (They reflect )Tj ET /F2 10 Tf BT 1 0 0 1 31.2 598.08 Tm (the things that people have said are important to them:)Tj ET 1 0.9451 0.76078 RG 82.25 w 30.6 533.34 m 562.45 533.34 l S 0.001 w 1 1 1 RG 40 w 29.47 513.34 m 563.57 513.34 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 534.46 m 565.77 534.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 576.71 m 565.77 576.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 534.46 m 565.77 534.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 492.21 m 565.77 492.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 577.78 m 28.35 491.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 577.78 m 564.7 491.14 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 561.02 Tm (This box tells you the outcomes that we will always inspect against when we do a key )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 543.52 Tm (inspection)Tj ET /F3 10 Tf BT 1 0 0 1 95.79 543.52 Tm (.)Tj ET /F3 12 Tf BT 1 0 0 1 34.87 518.77 Tm (This box tells you any additional outcomes that we may inspect against when we do a )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 501.27 Tm (key inspection.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 461.76 Tm (This is what people )Tj ET /F2 10 Tf BT 1 0 0 1 143.21 461.76 Tm (staying in this care home experience:)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 424.6 Tm (Judgement:)Tj ET 1 0.9451 0.76078 RG 40 w 30.6 393.29 m 562.45 393.29 l S 0.001 w 1 1 1 RG 40 w 29.47 394.41 m 563.57 394.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 415.54 m 565.77 415.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 373.29 m 565.77 373.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 416.61 m 28.35 372.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 416.61 m 564.7 372.21 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 399.85 Tm (This box tells you our opinion of what we have looked at in this outcome area.)Tj ET /F3 12 Tf BT 1 0 0 1 517.65 399.85 Tm (We )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 382.35 Tm (will say whether it is excellent, good, adequate or poor.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 356.47 Tm (Evidence:)Tj ET 1 0.9451 0.76078 RG 22.5 w 30.6 333.91 m 562.45 333.91 l S 0.001 w 1 1 1 RG 22.5 w 29.47 335.04 m 563.57 335.04 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 347.41 m 565.77 347.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 322.66 m 565.77 322.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 348.49 m 28.35 321.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 348.49 m 564.7 321.59 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 331.72 Tm (This box describes the information we used to come to our judgement.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 285.1 Tm (Copies of the)Tj ET /F3 12 Tf BT 1 0 0 1 111.81 285.1 Tm (National Minimum Standards )Tj ET /F3 12 Tf BT 1 0 0 1 290.54 285.1 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 302.39 285.1 Tm (Care Homes for Older People)Tj ET /F3 12 Tf BT 1 0 0 1 477.19 285.1 Tm ( can be found )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 267.6 Tm (at www.dh.gov.uk or bought from The Stationery Office \(TSO\) PO Box 29, St Crispins, )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 250.1 Tm (Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 232.6 Tm (Stationery Office is also available: )Tj ET /F3 12 Tf 0 0 1 rg BT 1 0 0 1 238.68 232.6 Tm (www.tso.co.uk/bookshop)Tj ET [] 0 d 0.708 w 0 0 1 RG 238.68 231.55 m 390.93 231.55 l S 0.001 w [] 0 d /F3 12 Tf 0 0 0 rg BT 1 0 0 1 28.35 192.61 Tm (The Commission for Social Care Inspection aims to:)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 172.61 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 172.61 Tm (Put the people who use social care first)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 154.97 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 154.97 Tm (Improve services and stamp out bad practice)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 137.33 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 137.33 Tm (Be an expert voice on social care)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 119.69 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 119.69 Tm (Practise what we preach in our own organisation)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 79.55 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET endstream endobj 13 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 14 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (3)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (32)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (5HDGHU,QIRUPDWLRQ)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 28.35 774.22 m 224.05 774.22 l S 0.001 w 1 1 1 RG 20.58 w 226.3 774.22 m 567 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 751.38 m 224.05 751.38 l S 0.001 w 1 1 1 RG 20.58 w 226.3 751.38 m 567 751.38 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 728.55 m 224.05 728.55 l S 0.001 w 1 1 1 RG 20.58 w 226.3 728.55 m 567 728.55 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 705.72 m 224.05 705.72 l S 0.001 w 1 1 1 RG 20.58 w 226.3 705.72 m 567 705.72 l S 0.001 w 0.99608 0.9451 0.76078 RG 151.83 w 28.35 617.26 m 224.05 617.26 l S 0.001 w 1 1 1 RG 151.83 w 226.3 617.26 m 567 617.26 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 528.8 m 224.05 528.8 l S 0.001 w 1 1 1 RG 20.58 w 226.3 528.8 m 567 528.8 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.13 m 569.2 717.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.3 m 569.2 694.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.22 m 569.2 540.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 785.63 m 569.2 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.13 m 569.2 717.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.3 m 569.2 694.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.22 m 569.2 540.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 517.39 m 569.2 517.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 786.71 m 27.22 516.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 225.17 786.71 m 225.17 516.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 568.12 786.71 m 568.12 516.31 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 769.44 Tm (Document Purpose)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 769.44 Tm (Inspection report)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 746.61 Tm (Author)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 746.61 Tm (CSCI)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 723.78 Tm (Audience)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 723.78 Tm (General public)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 700.94 Tm (Further copies from)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 700.94 Tm (0870 240 7535 \(telephone order line\))Tj ET /F3 12 Tf BT 1 0 0 1 31.2 678.11 Tm (Copyright)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 678.11 Tm (Copyright \()Tj ET /F3 12 Tf BT 1 0 0 1 313.49 678.11 Tm (2009)Tj ET /F3 12 Tf BT 1 0 0 1 344 678.11 Tm (\) Commission for Social Care )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 663.53 Tm (Inspection \(CSCI\). This publication may be reproduced )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 648.95 Tm (in whole or in part, free of charge, in any format or )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 634.36 Tm (medium provided that it is not used for commercial )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 619.78 Tm (gain. This consent is subject to the material being )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 605.2 Tm (reproduced accurately and on proviso that it is not )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 590.61 Tm (used in a derogatory manner or misleading context. )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 576.03 Tm (The material should be acknowledged as CSCI )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 561.45 Tm (copyright, with the title and date of publication of the )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 546.86 Tm (document specified.)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 524.03 Tm (Internet address)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 524.03 Tm (www.csci.org.uk)Tj ET endstream endobj 15 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 16 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (4)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (32)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (,QIRUPDWLRQDERXWWKHFDUHKRPH)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 774.22 m 267.95 774.22 l S 0.001 w 1 1 1 RG 20.58 w 270.2 774.22 m 565.65 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.33 w 31.2 725.01 m 267.95 725.01 l S 0.001 w 1 1 1 RG 73.33 w 270.2 725.01 m 565.65 725.01 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 675.8 m 267.95 675.8 l S 0.001 w 1 1 1 RG 20.58 w 270.2 675.8 m 565.65 675.8 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 652.97 m 267.95 652.97 l S 0.001 w 1 1 1 RG 20.58 w 270.2 652.97 m 565.65 652.97 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 630.14 m 267.95 630.14 l S 0.001 w 1 1 1 RG 20.58 w 270.2 630.14 m 565.65 630.14 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 607.3 m 267.95 607.3 l S 0.001 w 1 1 1 RG 20.58 w 270.2 607.3 m 565.65 607.3 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 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769.44 Tm (Woodside Hall)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 746.61 Tm (Address:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 746.61 Tm (Woodside)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 729.03 Tm (Wootton Bridge)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 711.44 Tm (Isle Of Wight)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 693.86 Tm (PO33 4JR)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 671.03 Tm (Telephone number:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 671.03 Tm (01983882415)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 648.2 Tm (Fax number:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 648.2 Tm (01983884578)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 625.36 Tm (Email address:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 602.53 Tm (Provider web address:)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 564.09 m 353.25 564.09 l S 0.001 w 1 1 1 RG 20.58 w 355.5 564.09 m 565.9 564.09 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 541.26 m 353.25 541.26 l S 0.001 w 1 1 1 RG 20.58 w 355.5 541.26 m 565.9 541.26 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 518.43 m 353.25 518.43 l S 0.001 w 1 1 1 RG 20.58 w 355.5 518.43 m 565.9 518.43 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 552.68 m 568.1 552.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 529.84 m 568.1 529.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 575.51 m 568.1 575.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 552.68 m 568.1 552.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 529.84 m 568.1 529.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 507.01 m 568.1 507.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 576.59 m 30.07 505.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 576.59 m 354.37 505.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 576.59 m 567.02 505.93 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 559.32 Tm (Name of registered provider\(s\):)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 559.32 Tm (Colville Care Limited)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 536.49 Tm (Type of registration:)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 536.49 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 513.66 Tm (Number of places registered:)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 513.66 Tm (20)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 494.71 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 475.22 m 565.6 475.22 l S 0.001 w 41.17 w 31.2 442.1 m 297.2 442.1 l S 0.001 w 20.58 w 299.45 452.39 m 565.6 452.39 l S 0.001 w 20.58 w 299.45 431.8 m 432.52 431.8 l S 0.001 w 20.58 w 432.52 431.8 m 565.6 431.8 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 463.8 m 567.8 463.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 486.64 m 567.8 486.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 463.8 m 567.8 463.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 420.39 m 567.8 420.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 487.71 m 30.07 419.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 464.88 m 298.32 419.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 487.71 m 566.72 419.31 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 470.45 Tm (Conditions of registration:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 447.61 Tm (Category\(ies\) :)Tj ET /F3 12 Tf BT 1 0 0 1 302.3 447.61 Tm (Number of places \(if applicable\):)Tj ET /F3 12 Tf BT 1 0 0 1 302.3 427.03 Tm (Under 65)Tj ET /F3 12 Tf BT 1 0 0 1 435.37 427.03 Tm (Over 65)Tj ET 1 1 1 RG 35.17 w 31.2 398.3 m 297.3 398.3 l S 0.001 w 35.17 w 299.55 398.3 m 431.45 398.3 l S 0.001 w 35.17 w 433.7 398.3 m 565.6 398.3 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 368.18 m 565.6 368.18 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 379.6 m 567.8 379.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 356.76 m 567.8 356.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 333.93 m 568.1 333.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 417.01 m 567.8 417.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 379.6 m 567.8 379.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 356.76 m 568.1 356.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 333.93 m 568.1 333.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 267.35 m 568.1 267.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 418.09 m 30.07 266.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.42 418.09 m 298.42 378.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.57 418.09 m 432.57 378.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 418.09 m 566.72 266.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 400.82 Tm (old age, not falling within any other )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 386.24 Tm (category)Tj ET /F3 12 Tf BT 1 0 0 1 302.4 400.82 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 436.55 400.82 Tm (20)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 363.41 Tm (Additional conditions: )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 340.57 Tm (The maximum number of service users to be accommodated is 20)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 317.74 Tm (The registered person may provide the following category of service: Care home with )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 303.16 Tm (nursing \(N\) to service users of the following gender: Either whose primary care needs )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 288.58 Tm (on admission to the home are within the following category : Old age, not falling within )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 273.99 Tm (any other category \(OP\) )Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 252.56 m 315.25 252.56 l S 0.001 w 1 1 1 RG 20.58 w 317.5 252.56 m 346.55 252.56 l S 0.001 w 20.58 w 348.8 252.56 m 377.9 252.56 l S 0.001 w 20.58 w 380.15 252.56 m 409.2 252.56 l S 0.001 w 20.58 w 411.45 252.56 m 440.55 252.56 l S 0.001 w 20.58 w 442.8 252.56 m 471.9 252.56 l S 0.001 w 20.58 w 474.15 252.56 m 503.2 252.56 l S 0.001 w 20.58 w 505.45 252.56 m 534.55 252.56 l S 0.001 w 20.58 w 536.8 252.56 m 565.9 252.56 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 263.97 m 568.1 263.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 241.14 m 568.1 241.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 265.05 m 30.07 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 265.05 m 316.37 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 265.05 m 347.67 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 265.05 m 379.02 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 265.05 m 410.32 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 265.05 m 441.67 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 265.05 m 473.02 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 265.05 m 504.32 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 265.05 m 535.67 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 265.05 m 567.02 240.06 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 247.78 Tm (Date of last inspection)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 229.26 m 565.9 229.26 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 219.64 m 568.1 219.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 220.72 m 30.07 39.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 220.72 m 567.02 39.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 238.89 m 568.1 238.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 219.64 m 568.1 219.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 40.65 m 568.1 40.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 239.97 m 30.07 218.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 239.97 m 567.02 218.56 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 225.7 Tm (Brief description of the )Tj ET /F3 12 Tf BT 1 0 0 1 177.27 225.7 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 206.45 Tm (Woodside Hall is located at the far end of New Road and is approximately 1.5 miles )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 189.45 Tm (from the amenities of the local town. The premises is a large period property set within )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 172.45 Tm (its own substantial grounds, the front of which has been given over to parking and the )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 155.45 Tm (rear which has been laid mainly to lawn with views to the sea. Service user )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 138.45 Tm (accommodation is provided in mainly single bedrooms, some with ensuite facilities and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 121.45 Tm (others with washbasins. Communal rooms \(lounges and dining areas\) and suitable )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 104.45 Tm (bathing facilities are provided. The accommodation is divided between two main floors )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 87.45 Tm (accessible via the passenger lift, although the first floor is split-level with the latter half )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 70.45 Tm (of the floor accessible via a chairlift or stairs. The home is owned by Colville Care )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 53.45 Tm (Limited and at the time of the unannounced inspection did not have a registered )Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 18 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (5)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (32)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 804.03 m 565.9 804.03 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 795.48 m 30.07 740.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 795.48 m 567.02 740.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 813.65 m 568.1 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 741.15 m 568.1 741.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 793.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 814.73 m 567.02 793.33 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 800.47 Tm (Brief description of the )Tj ET /F3 12 Tf BT 1 0 0 1 177.27 800.47 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 33.25 783.47 Tm (manager. At the time of the inspection visit weekly fees start from 620 pounds with )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 766.47 Tm (addional fees dependant on assessed need and room occupied. Up to date information )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 749.47 Tm (about fees and room availablilty should be sought from the home. )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 729.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 712.09 Tm ()Tj ET endstream endobj 19 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 21 0 obj <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]>>/Length 529/Matrix [1 0 0 1 0 0]>>stream xMo1+|KGJ%N qm*%rRiRމ=~^`kBq8qdQ=>`9 8[- 2K',)MP!BNquU J/G/.ZIźO$-,VZ[S{zle+ҴFiN߅GV&2Nv\k|u4* {;?y*Ȧ<#d<ɛP5Z:hU)xAʌ}*#cg+yIyFe]+ EʮV2#lH6t]첋=Il'wt5s]gjBk;jMdϾ+zvYiӹH6t9vmbq𙾸#]4нs1qxk:N0\psQlʩ/6= ٥:mYcg~- xـ2opfq;s}ffw |YqfoRg7-u94닿7n7l~} endstream endobj 22 0 obj<> endobj 23 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 17.5 w 28.35 55.69 m 568.35 55.69 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 33.75 52.38 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 483.75 53.38 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 514.26 53.38 Tm (6)Tj ET /F3 11 Tf BT 1 0 0 1 522.08 53.38 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 540.36 53.38 Tm (32)Tj ET /F6 10 Tf BT 1 0 0 1 28.35 38.03 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 28.35 786.6 Tm ()Tj ET /F1 14 Tf BT 1 0 0 1 28.35 761.65 Tm (6XPPDU\\)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 740.69 Tm (This is an overview of what we found during the inspection.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 720.22 m 381.05 720.22 l S 0.001 w 1 1 1 RG 20.58 w 383.3 720.22 m 566.2 720.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 731.63 m 568.4 731.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 708.8 m 568.4 708.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 732.71 m 30.07 707.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 382.17 732.71 m 382.17 707.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 732.71 m 567.32 707.72 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 715.44 Tm (The quality rating for this )Tj ET /F3 12 Tf BT 1 0 0 1 191.88 715.44 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 255.53 715.44 Tm ( is:)Tj ET /F3 12 Tf BT 1 0 0 1 411.35 715.44 Tm (two star good service)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 683.3 Tm (2XUMXGJHPHQWIRUHDFKRXWFRPH)Tj ET /F3 10 Tf BT 1 0 0 1 212.31 607.26 Tm (Choice of home)Tj ET /F3 10 Tf BT 1 0 0 1 164.44 567.01 Tm (Health and personal care)Tj ET /F3 10 Tf BT 1 0 0 1 145.19 526.76 Tm (Daily life and social activities)Tj ET /F3 10 Tf BT 1 0 0 1 157.96 486.51 Tm (Complaints and protection)Tj ET /F3 10 Tf BT 1 0 0 1 226.37 446.26 Tm (Environment)Tj ET /F3 10 Tf BT 1 0 0 1 251.18 406.01 Tm (Staffing)Tj ET /F3 10 Tf BT 1 0 0 1 127.51 365.76 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75161 305.05 300.31 cm /Xf1 Do Q 1 1 1 RG 20.58 w 31.2 249.07 m 567.85 249.07 l S 0.001 w 170.96 w 32.32 151.05 m 566.72 151.05 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 237.65 m 567.85 237.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 237.65 m 568.92 237.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 64.44 m 568.92 64.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 238.73 m 31.2 63.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 238.73 m 567.85 63.37 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 244.3 Tm (How we did our inspection:)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 221.46 Tm (This report contains information gained prior to and during an unannounced visit to the )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 206.88 Tm (home undertaken on the 21st January 2009. All core standards and a number of )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 192.3 Tm (additional standards were assessed.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 177.72 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 163.13 Tm (The home was previously inspected in February 2007 and had an Annual Service )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 148.55 Tm (Review in January 2008.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 133.97 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 119.38 Tm (The visit to the home was undertaken by one inspector and lasted approximately seven )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 104.8 Tm (hours commencing at 09.30 am and being completed at 4.30 p.m.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 90.22 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 75.64 Tm (The inspector was able to spend time with the person in charge, one of the directors of )Tj ET endstream endobj 24 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 25 0 obj <>stream 0 J 1 1 1 RG 134.25 w 31.2 745.41 m 565.6 745.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 567.8 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 677.16 m 567.8 677.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 676.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 814.73 m 566.72 676.08 l S 0.001 w [] 0 d /F3 12 Tf 0 0 0 rg BT 1 0 0 1 31.8 802.72 Tm (the provider company, staff on duty and was provided with free access to all areas of )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 788.13 Tm (the home, documentation requested, visitors and people who live at the home. Prior to )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 773.55 Tm (the visit the director completed an Annual Quality Assurance Questionnaire \(AQAA\), )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 758.97 Tm (information from which is included in this report.)Tj ET /F3 12 Tf BT 1 0 0 1 31.8 744.38 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 31.8 729.8 Tm (Information was also gained from the notifications of incidents in the home.)Tj ET /F3 12 Tf BT 1 0 0 1 31.8 715.22 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 31.8 700.63 Tm (During the visit to the home the inspector was able to meet with and talk to people )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 686.05 Tm (who live at the home and several visitors. )Tj ET endstream endobj 26 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 27 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (8)Tj ET /F3 11 Tf BT 1 0 0 1 516.01 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 534.29 53.47 Tm (32)Tj ET 1 1 1 RG 20.58 w 31.2 803.36 m 567.85 803.36 l S 0.001 w 253.91 w 32.32 663.87 m 566.72 663.87 l S 0.001 w 20.58 w 32.7 524.37 m 569.35 524.37 l S 0.001 w 239.33 w 33.82 392.16 m 568.22 392.16 l S 0.001 w 20.58 w 33.45 259.96 m 570.1 259.96 l S 0.001 w 156.44 w 34.57 169.2 m 568.97 169.2 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 791.95 m 567.85 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 791.95 m 568.92 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 535.78 m 568.92 535.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 793.02 m 31.2 534.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 535.78 m 569.35 535.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 512.95 m 569.35 512.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 512.95 m 570.42 512.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 271.37 m 570.42 271.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 248.54 m 570.1 248.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 271.37 m 570.1 271.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 248.54 m 571.17 248.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 89.85 m 571.17 89.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 514.03 m 32.7 270.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 249.62 m 33.45 88.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 793.02 m 567.85 534.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 569.35 514.03 m 569.35 270.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 570.1 249.62 m 570.1 88.77 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 798.59 Tm (What the )Tj ET /F2 12 Tf BT 1 0 0 1 96.96 798.59 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 167.52 798.59 Tm ( does well:)Tj ET /F3 10 Tf BT 1 0 0 1 567.85 801.25 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 775.76 Tm (The home has a comprehensive pre-admission procedure, which ensures that the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 761.17 Tm (only admits people whose needs it can meet.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 746.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 732.01 Tm (All evidence indicates that the home ensures that people's health and care needs are )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 717.42 Tm (met.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 702.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 688.26 Tm (People living at the home stated the food is always/usually good with choice available. )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 673.68 Tm (special diets are catered for.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 659.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 644.51 Tm (Activities are provided four afternoons per week by the homes activities organiser.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 629.93 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 615.34 Tm (The home employs appropriate numbers of nursing and care staff that ensure that )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 600.76 Tm (peoples needs are met. Staff receive the necessary training and good recruitment )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 586.18 Tm (procedures are in place. The home has above fifty percent of care staff with an NVQ in )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 571.59 Tm (Care of at least level 2.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 557.01 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 542.43 Tm (The provider continues to invest in the premises and equipment provided at the home.)Tj ET /F3 10 Tf BT 1 0 0 1 568.97 662.31 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 522.25 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 32.7 519.6 Tm (What has improved since the last inspection?)Tj ET /F3 10 Tf BT 1 0 0 1 569.35 522.82 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 390.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 496.76 Tm (Following the previous inspection two requirements were made. The home has )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 482.18 Tm (complied with the first of these and the controlled drugs cupboard is now secured to a )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 467.6 Tm (solid wall and complies with the Misuse of Drugs \(safe custody\) Regulations 1973.)Tj ET /F3 12 Tf BT 1 0 0 1 36.67 453.01 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 438.43 Tm (A requirement was also made that the company must undertake regulation 26 visits )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 423.85 Tm (and keep copies of the visit reports at the home for inspection. One of the directors is )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 409.27 Tm (permanently based at the home and undertakes all the homes administration and )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 394.68 Tm (supports the manager on a daily basis. The director stated that she has therefore not )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 380.1 Tm (been undertaking regulation 26 visits or writing reports as she is constantly in the )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 365.52 Tm (home and working with the manager. The director agreed to ensure that a )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 350.93 Tm (representative of the provider commenced Regulation 26 visits and compile reports.)Tj ET /F3 12 Tf BT 1 0 0 1 36.67 336.35 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 321.77 Tm (The home has continued its routine maintenance and redecoration programme and has )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 307.18 Tm (also provided improved facilities for people who live there. These have included a new )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 292.6 Tm (level access shower room on the first floor and all beds are of a modern profiling )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 278.02 Tm (design. )Tj ET /F3 10 Tf BT 1 0 0 1 570.47 390.61 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 258.4 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.45 255.18 Tm (What they could do better:)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 167.64 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 232.35 Tm (Although no requirements are made following this inspection there are areas the home )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 217.77 Tm (can improve upon and these are identified in the evidence section of the relevant )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 203.19 Tm (outcome group.)Tj ET /F3 12 Tf BT 1 0 0 1 37.42 188.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 174.02 Tm (The home needs to update the statement of purpose to ensure the previous registered )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 159.44 Tm (manager is no longer stated and that the correct address for the Commission is )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 144.85 Tm (provided.)Tj ET /F3 12 Tf BT 1 0 0 1 37.42 130.27 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 115.69 Tm (The home must ensure that the medications fridge is defrosted on a regular basis and )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 101.11 Tm (that maximum and minimum temperatures are recorded on a daily basis to ensure that )Tj ET endstream endobj 28 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 29 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (9)Tj ET /F3 11 Tf BT 1 0 0 1 516.01 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 534.29 53.47 Tm (32)Tj ET 1 1 1 RG 163.41 w 34.57 730.82 m 568.97 730.82 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 32.37 813.65 m 571.17 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 647.99 m 571.17 647.99 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 814.73 m 33.45 646.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 570.1 814.73 m 570.1 646.91 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.17 802.72 Tm (medications are stored at the correct temperature.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 788.13 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 773.55 Tm (The home must also ensure that people are weighed regularly. This will enable the )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 758.97 Tm (monitoring of some medications and to assess and reassess nutritional and pressure )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 744.38 Tm (injuries risks.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 729.8 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 715.22 Tm (The flooring in the laundry has worn in parts and no longer provides an impermeable )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 700.63 Tm (surface. The home must ensure that the laundry floor is impermeable and can be kept )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 686.05 Tm (hygienically clean.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 671.47 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 656.89 Tm (The home must register a manager with the commission.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 633.43 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 613.43 Tm (If you want to know what action the person responsible for this )Tj ET /F3 12 Tf BT 1 0 0 1 416.27 613.43 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 479.91 613.43 Tm ( is taking )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 595.93 Tm (following this report, you can contact them using the details set out on page 4.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 575.93 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 555.93 Tm (The report of this inspection is available from our website )Tj ET /F3 12 Tf BT 1 0 0 1 380.77 555.93 Tm (www.csci.org.uk.)Tj ET /F3 12 Tf BT 1 0 0 1 492.75 555.93 Tm (You can get )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 538.43 Tm (printed copies from )Tj ET /F3 12 Tf BT 1 0 0 1 149.84 538.43 Tm (enquiries@csci.gsi.gov.uk or by telephoning our order line )Tj ET /F3 12 Tf BT 1 0 0 1 513.73 538.43 Tm (0870 )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 520.93 Tm (240 7535.)Tj ET endstream endobj 30 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 31 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (10)Tj ET /F3 11 Tf BT 1 0 0 1 523.84 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.11 53.47 Tm (32)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F2 14 Tf BT 1 0 0 1 28.35 782.58 Tm (Details of our findings)Tj ET 26 w 32.32 746.27 m 562.53 746.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 761.52 m 565.85 761.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 733.27 m 565.85 733.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 762.59 m 30.07 732.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 762.59 m 564.78 732.19 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 744.39 Tm (&RQWHQWV)Tj ET 1 1 1 RG 16 w 28.35 700.02 m 566.93 700.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 695.95 Tm (Choice of home \(standards 1 - 6\))Tj ET 16 w 28.35 678.02 m 566.93 678.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 673.95 Tm (Health and personal care \(standards 7 - 11\))Tj ET 16 w 28.35 656.02 m 566.93 656.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 651.95 Tm (Daily life and social activities \(standards 12 - 15\))Tj ET 16 w 28.35 634.02 m 566.93 634.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 629.95 Tm (Complaints and protection \(standards 16 - 18\))Tj ET 16 w 28.35 612.02 m 566.93 612.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 607.95 Tm (Environment \(standards 19 - 26\))Tj ET 16 w 28.35 590.02 m 566.93 590.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 585.95 Tm (Staffing \(standards 27 - 30\))Tj ET 16 w 28.35 568.02 m 566.93 568.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 563.95 Tm (Management and administration \(standards 31 - 38\))Tj ET /F3 12 Tf BT 1 0 0 1 28.35 543.95 Tm (Outstanding statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 522.08 Tm (Requirements and recommendations from this inspection)Tj ET endstream endobj 32 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 34 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (11)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Choice of home)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 206.25 w 32.32 592.72 m 562.53 592.72 l S 0.001 w 1 1 1 RG 119 w 31.2 550.22 m 563.65 550.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 489.59 m 565.85 489.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 488.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 488.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People are confident that the care home can support them. This is because there is an )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (accurate assessment of their needs that they, or people close to them, have been )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (involved in. This tells the home all about them and the support they need. People who )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (stay at the home only for intermediate care, have a clear assessment that includes a )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (plan on what they hope for and want to achieve when they return home.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (People can decide whether the care home can meet their support and accommodation )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (needs. This is because they, or people close to them, have been able to visit the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (and have got full, clear, accurate and up to date information about the home. If they )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (decide to stay in the home they know about their rights and responsibilities because )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (there is an easy to understand contract or statement of terms and conditions between )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 512.65 Tm (them and the care home that includes how much they will pay and what the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 495.65 Tm (provides for the money.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 471.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 449.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 449.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 449.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 449.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 432.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.49 w 33.45 341.65 m 563.65 341.65 l S 0.001 w 1 1 1 RG 22.5 w 31.2 418.89 m 565.9 418.89 l S 0.001 w 149.99 w 32.32 330.4 m 564.78 330.4 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 406.52 m 566.98 406.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 407.59 m 31.2 253.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 407.59 m 565.9 253.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 406.52 m 565.9 406.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 254.27 m 566.98 254.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 415.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 390.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 390.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 390.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 373.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 353.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 333.33 Tm (All people are assessed prior to moving into the home to determine that their )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 315.83 Tm (individual needs can be fully met. People, or their representatives, are able to visit the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 298.33 Tm (home prior to admission to assess the quality, facilities and suitability of the home.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 280.83 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 263.33 Tm (Standard 6 is not applicable, as the home does not provide intermediate care.)Tj ET 0.99608 0.9451 0.76078 RG 159.75 w 33.45 148.53 m 563.65 148.53 l S 0.001 w 1 1 1 RG 22.5 w 31.2 219.4 m 565.9 219.4 l S 0.001 w 138.38 w 32.32 136.71 m 564.78 136.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 207.03 m 566.98 207.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 208.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 208.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 207.03 m 565.9 207.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 216.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 191.34 Tm (The person in charge explained the homes admission procedure and the pre admission )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 173.84 Tm (assessments for one person admitted shortly before the inspection visit and one )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 156.34 Tm (person due to be admitted the day after the inspection visit were viewed. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 138.84 Tm (inspector discussed admissions with care staff and with some people who live at the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 121.34 Tm (home.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 103.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 86.34 Tm (The person in charge explained the homes admission procedure. If an initial inquiry )Tj ET endstream endobj 36 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 37 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (12)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET 0.99608 0.9451 0.76078 RG 741.63 w 33.45 440.59 m 563.65 440.59 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.25 w 32.32 428.78 m 564.78 428.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.53 m 566.98 67.53 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (from either social services, health continuing care or from a person or their family )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (indicates that the home would be able to meet the persons needs the person in charge )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (will arrange to visit the person, either at their home or in hospital. A comprehensive )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (pre admission assessment is completed including where appropriate members of the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (persons family and professionals involved in their care. The person is provided with )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (information about the home and where practicable is invited to visit the home before )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (making the decision as to whether to move in on an initial trial basis. When the person )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (is unable to visit the home a relative is invited to view the available room and facilities )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (at the home. The home has one shared bedroom and discussions with the person in )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (charge indicated that consideration is given as to compatibility with the existing person )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (who is using the bedroom when assessing a person for a twin room. Some bedrooms )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (on the first floor are accessible only via a short rise of stairs and chair lift. The person )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (in charge stated that consideration is given to access when assess people for these )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (rooms.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (The home has an assessment tool that covers all the relevant areas necessary for the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (home to decide if it is able to meet a prospective persons needs. The person in charge )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (was clear about the level of care needs the home can accommodate. Also viewed in )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (peoples files were copies of assessments completed by care managers. The home )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (records as part of the pre service planning when relatives have visited to view )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (available rooms, discussions about fees and provision of information brochures.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (Discussions with people who live at the home confirmed that people or their relatives )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (have visited the home prior to a person moving in. Discussions with a person who had )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (moved into the home shortly before the inspection visit confirmed that the person in )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (charge had visited him in hospital and given him information about the home, room )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm (available and answered any questions he had as well as asking a number of questions )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm (of him.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 289.12 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 271.62 Tm (Discussions with care staff confirmed that they felt they had enough information about )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 254.12 Tm (new people admitted to the home and that they had the training and time to meet )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 236.62 Tm (people's needs.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 219.12 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 201.62 Tm (People living at Woodside Hall tend to be long term, however the home could provide )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 184.13 Tm (respite or short stay accommodation if a suitable room were available. The same )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 166.63 Tm (admission procedures would be used for respite or short stay admissions as for )Tj ET /F3 12 Tf BT 1 0 0 1 516.95 166.63 Tm (long-)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 149.13 Tm (term)Tj ET /F3 12 Tf BT 1 0 0 1 61.89 149.13 Tm ( admissions.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 131.63 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 114.13 Tm (The home needs to update the statement of purpose to reflect the change in the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 96.63 Tm (management of the home following the departure of the previous registered manager.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 79.13 Tm ()Tj ET endstream endobj 38 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 39 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (13)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET 0.99608 0.9451 0.76078 RG 76.37 w 33.45 773.22 m 563.65 773.22 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 55 w 32.32 761.41 m 564.78 761.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 731.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 731.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 732.78 m 566.98 732.78 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (The home does not provide dedicated accommodation for, intermediate care or )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (specialised facilities for rehabilitation.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm ()Tj ET endstream endobj 40 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 41 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (14)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Health and personal care)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.25 w 32.32 609.72 m 562.53 609.72 l S 0.001 w 1 1 1 RG 68 w 31.2 558.72 m 563.65 558.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 593.84 m 565.85 593.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 593.84 m 565.85 593.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 523.59 m 565.85 523.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 522.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 522.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (Peoples health, personal and social care needs are met. The home has a plan of care )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (that the person, or someone close to them, has been involved in making. If they take )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (medicine, they manage it themselves if they can. If they cannot manage their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (medicine, the care home supports them with it, in a safe way. Peoples right to privacy )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (is respected and the support they get from staff is given in a way that maintains their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 599.9 Tm (dignity.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (If people are approaching the end of their life, the care home will respect their choices )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (and help them feel comfortable and secure. They, and people close to them, are )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (reassured that their death will be handled with sensitivity, dignity and respect, and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (take account of their spiritual and cultural wishes. )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 505.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 483.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 483.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 483.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 483.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 466.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 207.49 w 33.45 358.15 m 563.65 358.15 l S 0.001 w 1 1 1 RG 22.5 w 31.2 452.89 m 565.9 452.89 l S 0.001 w 184.99 w 32.32 346.9 m 564.78 346.9 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 440.52 m 566.98 440.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 441.59 m 31.2 252.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 441.59 m 565.9 252.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 440.52 m 565.9 440.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 253.28 m 566.98 253.28 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 449.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 424.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 424.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 424.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 407.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 387.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 367.33 Tm (The health and personal care, which a person receives, is based on their individual )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 349.83 Tm (needs. Medication is correctly stored, administered and full records are maintained, )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 332.33 Tm (however the home the medications fridge has not been defrosted on a regular basis )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 314.83 Tm (and daily maximum and minimum fridge temperatures have not been recorded to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 297.33 Tm (ensure medications are stored at the correct temperature at all times.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 279.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 262.34 Tm (People are treated with respect and their dignity and privacy is maintained.)Tj ET 0.99608 0.9451 0.76078 RG 158.75 w 33.45 148.03 m 563.65 148.03 l S 0.001 w 1 1 1 RG 22.5 w 31.2 218.4 m 565.9 218.4 l S 0.001 w 137.38 w 32.32 136.22 m 564.78 136.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 206.03 m 566.98 206.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 207.11 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 207.11 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 206.03 m 565.9 206.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 215.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 190.34 Tm (Three care plans were viewed, one for a person recently admitted to the home and the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 172.84 Tm (the others for people who have been living at the home for a longer time. Additional )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 155.34 Tm (information on health needs for these people was also viewed. The inspector discussed )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 137.84 Tm (with staff, visitors and people who live at the home how care needs are met. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 120.34 Tm (arrangements for the storage, administration and records relating to medication were )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 102.85 Tm (viewed.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 85.35 Tm ()Tj ET endstream endobj 42 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 43 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (15)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET 0.99608 0.9451 0.76078 RG 741.63 w 33.45 440.59 m 563.65 440.59 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.25 w 32.32 428.78 m 564.78 428.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.53 m 566.98 67.53 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (People have a detailed plan of care that related to the persons assessment. The care )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (plans follow a comprehensive format and are individualised and person centred being )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (written in plain language providing detailed information as to how needs should be )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (met. An example being one care plan which clearly identified how a person liked their )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (room organised at night with 'table on the right side with drink, bell, tissues and clock'. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (Other plans had similar individual information within them. Plans are reviewed on a )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (monthly basis and when needs change, where possible with the person whose plan of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (care it is. People spoken with confirmed that they had been involved in their care plans )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (and reviews. Care plans are kept in people's bedrooms so are readily accessible to care )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (staff. When returning care plans to bedrooms the inspector asked one service user )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (where to put the care plan and they were obviously aware of the care plan and showed )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (the inspector where it should be stored.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (Care plans contained relevant risk assessments and management plans including )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (nutrition, manual handling, falls, bed rails, pressure areas and any individual risks. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (Risk assessments viewed appeared appropriate to the person's needs and had been )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (reviewed monthly or when risks changed.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (The home undertakes nutritional risk assessments for people however there was no )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (evidence seen in the three files viewed that people are being regularly weighed. In )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (order to fully monitor the medication of one person regularly weighing would be )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (considered good practice and necessary to determine if the person was receiving the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (correct level of the medication. Care staff spoken with said that communication about )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (peoples needs was good. As stated care plans and risk assessments are kept in )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (peoples bedrooms and care staff were observed completing daily records of care )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (provided at the end of the morning. The home uses a key-worker system. Discussions )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm (with care staff indicated that the qualified nurses and care staff work as a team. This )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm (was also observed at lunch time when the qualified nurse assisted with the meal time )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 289.12 Tm (routine to ensure all people received their lunch in a timely manner.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 271.62 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 254.12 Tm (The inspector was able to talk with people who live at the home who stated that they )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 236.62 Tm (felt they received the care and support including medical care they need. The inspector )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 219.12 Tm (telephoned local social services following the inspection and comments from care )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 201.62 Tm (managers were positive about the home and care people received there.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 184.13 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 166.63 Tm (Records were available to demonstrate that people have access to a range of services )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 149.13 Tm (such as GPs, Dentists and Chiropodists. Records and discussions with people who live )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 131.63 Tm (at the home confirmed that health professionals are consulted when necessary.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 114.13 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 96.63 Tm (Care plans contained individual manual handling assessments and information as to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 79.13 Tm (how a person should be moved. One persons moving and handling plan was clear that )Tj ET endstream endobj 44 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 45 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (16)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET 0.99608 0.9451 0.76078 RG 741.63 w 33.45 440.59 m 563.65 440.59 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.25 w 32.32 428.78 m 564.78 428.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.53 m 566.98 67.53 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (a standaid should be used as the person can weight bear but 'is tired after tea so is )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (not safe and hoist to be used to go to bed'. Equipment listed in other people's moving )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (and handling plans was seen in their rooms an example being a person whose plan )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (stated they used a walking frame and this was seen with the person in their room. The )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (home has the necessary moving and handling equipment and aids including hand rails )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (in corridors to promote independence. Care staff confirmed that they had undertaken )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (manual handling training.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (People stated that they felt that staff always treated everyone who lives at the home )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (with dignity and respect. Observations of staff interactions indicated that people are )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (treated with respect and their right to dignity maintained. The home has one twin )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (bedroom which was seen to contain curtain screens to promote privacy during )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (personal care.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (Care staff confirmed that they had sufficient time to meet people's needs and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (discussions indicated that they had a good understanding of individual peoples needs )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (and how these should be met. Observations of care staff indicated that they had )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (sufficient time to meet people's needs. Care staff explained that they are allocated a )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (part of the home, usually ground or first floor, to work but will help each other out )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (when necessary.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (At the time of the inspection visit nobody was self administering his or her medication. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (The person in charge stated that should people wish to self administer an assessment )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (of their ability to do so would be undertaken and they would be provided with secure )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (storage in their rooms for any medication. All medication is administered by qualified )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (nurses. The home has an office where medications are stored. Following the previous )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm (inspection a requirement was made that the controlled medications storage must be )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm (secured to a solid wall. The person in charge showed the inspector the new location of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 289.12 Tm (the controlled medication storage which is now secured to a solid wall and therefore )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 271.62 Tm (the requirement has been met. The home has the necessary recording books for )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 254.12 Tm (controlled medications. Also seen were destruction kits for controlled medication no )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 236.62 Tm (longer required by service users.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 219.12 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 201.62 Tm (The home has a fridge for the safe storage of medication that must be kept at cool )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 184.13 Tm (temperatures. The home records the temperature of the fridge on a daily basis )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 166.63 Tm (however this is only the temperature at the time it is checked as the fridge does not )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 149.13 Tm (have a maximum/minimum thermometer. The medication fridge also needed )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 131.63 Tm (defrosting. The person in charge must ensure that the medication fridge is defrosted )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 114.13 Tm (on a regular basis and that maximum/minimum temperatures are available for the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 96.63 Tm (medications fridge to demonstrate that medication has been stored at the correct )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 79.13 Tm (temperature.)Tj ET endstream endobj 46 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 47 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (17)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET 0.99608 0.9451 0.76078 RG 146.37 w 33.45 738.22 m 563.65 738.22 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 124.99 w 32.32 726.41 m 564.78 726.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 661.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 661.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 662.79 m 566.98 662.79 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (Other medication is stored in the medications trolley which was seen to be secured to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (a wall when not in use. Additional supplies were stored in a locked cupboard. The )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (inspector viewed medication administration records and checked medication available )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (for the people whose care plans were viewed. All medication administration records )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (were fully completed and there were stocks of all medication listed on the medication )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (administration records.)Tj ET endstream endobj 48 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 49 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (18)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Daily life and social activities)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 138.25 w 32.32 626.72 m 562.53 626.72 l S 0.001 w 1 1 1 RG 17 w 31.2 567.22 m 563.65 567.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 576.84 m 565.85 576.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.84 m 565.85 576.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 557.59 m 565.85 557.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 556.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 556.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (Each person is treated as an individual and the care home is responsive to his or her )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (race, culture, religion, age, disability, gender and sexual orientation. They are part of )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (their local community. The care home supports people to follow personal interests and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (activities. People are able to keep in touch with family, friends and representatives. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (They are as independent as they can be, lead their chosen lifestyle and have the )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 599.9 Tm (opportunity to make the most of their abilities. People have nutritious and attractive )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 582.9 Tm (meals and snacks, at a time and place to suit them.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 539.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 517.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 517.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 517.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 517.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 500.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.49 w 33.45 427.14 m 563.65 427.14 l S 0.001 w 1 1 1 RG 22.5 w 31.2 486.89 m 565.9 486.89 l S 0.001 w 114.99 w 32.32 415.89 m 564.78 415.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 474.52 m 566.98 474.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 475.59 m 31.2 356.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 475.59 m 565.9 356.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 474.52 m 565.9 474.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 357.27 m 566.98 357.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 483.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 458.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 458.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 458.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 441.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 421.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 401.33 Tm (The routines for daily living and activities made available are flexible and varied to suit )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 383.83 Tm (peoples individual needs. Family and friends are able to visit. People receive a )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 366.33 Tm (balanced diet in pleasing surroundings at times convenient to them.)Tj ET 0.99608 0.9451 0.76078 RG 262.75 w 33.45 200.03 m 563.65 200.03 l S 0.001 w 1 1 1 RG 22.5 w 31.2 322.4 m 565.9 322.4 l S 0.001 w 241.37 w 32.32 188.21 m 564.78 188.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 310.02 m 566.98 310.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 311.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 311.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 310.02 m 565.9 310.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 319.08 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 294.34 Tm (The inspector spent time talking with people, observed part of the lunchtime meal and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 276.84 Tm (met the homes cook. The inspector also met several relatives who were visiting the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 259.34 Tm (home. The inspector discussed activities with people who live at the home, staff, )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 241.84 Tm (activities organiser and viewed information about activities undertaken in daily logs )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 224.34 Tm (and related information in care plans and pre service assessments.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 206.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 189.34 Tm (People living in the home are able to spend their time in the home where they wish, )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 171.84 Tm (people were seen sitting in both of the homes lounges and others chose to spend time )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 154.34 Tm (in their bedrooms. The home has extensive gardens to the rear with views to the sea. )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 136.85 Tm (The home has encouraged wildlife including red squirrels to visit the garden and area )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 119.35 Tm (outside the lounges by providing feeding stations and rope bridges.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 101.85 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 84.35 Tm (Care plans viewed contained information about people's likes and dislikes and )Tj ET endstream endobj 50 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 51 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (19)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET 0.99608 0.9451 0.76078 RG 741.63 w 33.45 440.59 m 563.65 440.59 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.25 w 32.32 428.78 m 564.78 428.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.53 m 566.98 67.53 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (individual preferences about how their care needs should be met. People confirmed to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (the inspector that they are given choice over what time they get up and go to bed, as )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (well as choice as to how and where they spend their time and what they have for their )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (meals. Bedrooms seen contained personal items brought into the home. Care plans )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (and assessments include information about leisure activities, hobbies, interests, )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (catering and religious needs.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (The home has an activities organiser who works four afternoons per week providing a )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (range of group and individual activities. Information about planned activities was )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (provided on the hall wall with the activities coordinator stating that she organises )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (different activities depending on what people want to do. On the afternoon of the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (inspection some people were watching a film and the activities organiser was playing a )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (game of scrabble with another person. Care plans contained information about )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (people's social and leisure activities and interests. The home can arrange for )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (newspapers to be delivered on a daily basis and people confirmed that they receive )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (these. The activities orgnaiser stated that although she does not have a specific )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (budget she is able to purchase equipment and items and this is reimbursed or ordered )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (by the home. The activities organiser has not undertaken specific training and this was )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (discussed with the person in charge and one of the directors who stated that should )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (training be available they would ensure the activities organiser were able to attend but )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (that they have not yet identified suitable specific training.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (The inspector was able to meet several visitors. Visitors are able to visit at any time )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (and complete a visitors book on entering the home. The home does not have a private )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (room for visitors. This did not appear to be an issue for people visiting the home who )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (visited their relatives in either the lounges or the person's bedroom.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm (Care plans contained nutritional assessments and information about specific nutritional )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 289.12 Tm (needs and likes and dislikes of the people living at the home. The home has a dining )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 271.62 Tm (table in one of the lounges and people were seen to have their meals in both of the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 254.12 Tm (lounges or their bedroom. People living at the home informed the inspector that they )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 236.62 Tm (enjoyed the food at the home. At the start of the inspection visit the nurse in charge )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 219.12 Tm (was completing a menus choice list for the lunch time meal with the people who live at )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 201.62 Tm (the home. People stated that if they did not like what was available they would say )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 184.13 Tm (and stated instances when alternatives had been provided. People confirmed that they )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 166.63 Tm (are provided with fresh fruit and vegetables, supplies of both being seen in the homes )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 149.13 Tm (kitchen. The inspector was present for the main lunchtime meal. Meals including those )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 131.63 Tm (for people requiring a soft diet were well presented and people appeared to enjoy their )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 114.13 Tm (meal clearing their plates.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 96.63 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 79.13 Tm (Drinks and snacks are also available throughout the day with people confirming this as )Tj ET endstream endobj 52 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 53 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (20)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET 0.99608 0.9451 0.76078 RG 251.36 w 33.45 685.72 m 563.65 685.72 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 229.99 w 32.32 673.91 m 564.78 673.91 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 556.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 556.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 557.79 m 566.98 557.79 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (well as the inspector observing people being given morning and afternoon hot drinks )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (and biscuits.The need for special diets or supplements is recorded pre admission. The )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (pre admission form included information about people's food likes and dislikes. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (Discussions with the cook confirmed that she was aware of the dietary needs of people )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (and showed the inspectors forms completed on admission with information about )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (peoples dietary needs and wishes. Care staff were observed taking a tea trolley round )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (the home for the afternoon drinks. This contained two types of cakes, biscuits and also )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (some soft snacks \(yogurts\) for people on soft diets. Also seen was a plate with bread, )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (butter and marmite which care staff stated was for a particular person who likes that )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (as his afternoon snack.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (The home has been awarded five stars \(the maximum\) for food hygiene by the local )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (environmental health department.)Tj ET endstream endobj 54 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 55 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (21)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Complaints and protection)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 87.25 w 32.32 652.22 m 562.53 652.22 l S 0.001 w 1 1 1 RG 17 w 31.2 618.22 m 563.65 618.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 627.84 m 565.85 627.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 627.84 m 565.85 627.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.59 m 565.85 608.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 607.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 607.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (If people have concerns with their care, they or people close to them know how to )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (complain. Any concern is looked into and action taken to put things right. The care )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (home safeguards people from abuse and neglect and takes action to follow up any )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (allegations.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 614.65 Tm (Peoples legal rights are protected, including being able to vote in elections.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 590.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 568.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 568.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 568.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 568.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 551.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 119.99 w 33.45 486.89 m 563.65 486.89 l S 0.001 w 1 1 1 RG 22.5 w 31.2 537.89 m 565.9 537.89 l S 0.001 w 97.5 w 32.32 475.64 m 564.78 475.64 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 525.52 m 566.98 525.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 526.59 m 31.2 424.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 526.59 m 565.9 424.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 525.52 m 565.9 525.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 425.77 m 566.98 425.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 534.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 509.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 509.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 509.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 472.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 452.33 Tm (People and their relatives and friends are confident that their complaints will be )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 434.83 Tm (listened to, taken seriously and acted upon. People are protected from abuse.)Tj ET 0.99608 0.9451 0.76078 RG 331.25 w 33.45 234.27 m 563.65 234.27 l S 0.001 w 1 1 1 RG 22.5 w 31.2 390.9 m 565.9 390.9 l S 0.001 w 309.87 w 32.32 222.46 m 564.78 222.46 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 378.52 m 566.98 378.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 379.6 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 379.6 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 378.52 m 565.9 378.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 387.58 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 362.83 Tm (Discussions with people who live at the home, visitors, people in charge and staff as )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 345.34 Tm (well as information in the homes AQAA and records viewed are considered.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 327.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 310.34 Tm (The homes AQAA stated that the complaints policy was on display in the homes )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 292.84 Tm (hallway. On arriving at the home the inspector looked for this but could not see it. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.34 Tm (inspector later asked the person in charge and the director who was at the home and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 257.84 Tm (had completed the AQAA. The Director stated that she had thought the complaints )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.34 Tm (procedure was on display but on checking agreed that it was not. The Director stated )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 222.84 Tm (that she thought the complaints procedure had probably been removed when the hall )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.34 Tm (was redecorated and not put back on display, she would however locate it and ensure )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 187.85 Tm (that it was displayed with other information in the hall. There was a copy of the homes )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.35 Tm (statement of purpose in the hall and this did have information within it about the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 152.85 Tm (homes complaints procedure.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.35 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 117.85 Tm (Visitors and people the inspector spoke with stated that they did not have any )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 100.35 Tm (concerns or complaints, however they stated they would raise any concerns if they had )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 82.85 Tm (any and were confident that the home would sort out any issues. Discussions with staff )Tj ET endstream endobj 57 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 58 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (22)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET 0.99608 0.9451 0.76078 RG 426.35 w 33.45 598.23 m 563.65 598.23 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 404.98 w 32.32 586.42 m 564.78 586.42 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 381.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 381.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 382.8 m 566.98 382.8 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (confirmed they were aware of what to do if a person or their relative complained or )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (raised an issue. The inspector telephoned social care professionals following the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (inspection visit and no concerns were raised about the home.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (No complaints have been received about the home at the Commission. The homes )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (AQAA stated that no complaints have been received at the home and this was )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (confirmed by the person in charge at the time of the inspection visit.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (The home has a policy and procedure relating to safeguarding adults and ensuring that )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (people are not at risk of abuse. Care staff have safeguarding adults training as part of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (their induction. The person in charge stated and the training plan for 2009 confirmed )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (that all staff will be undertaking updates in safeguarding during the first three months )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (of 2009. The person in charge and staff also stated that they have undertaken )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (safeguarding training during induction. People stated to the inspector that they felt )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (safe at the home.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (The home correctly notified the commission of an incident at the home however it was )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (not clear if this had also been reported under local safeguarding procedures and to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (other government and regulatory bodies. This was discussed with the director during )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (the inspection.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (The home does not become directly involved in people's personal finances and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (appropriate recruitment procedures are in place.)Tj ET endstream endobj 59 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 60 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (23)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Environment)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 643.72 m 562.53 643.72 l S 0.001 w 1 1 1 RG 68 w 31.2 626.72 m 563.65 626.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 661.84 m 565.85 661.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.84 m 565.85 661.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.59 m 565.85 591.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 590.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 590.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People stay in a safe and well-maintained home that is homely, clean, pleasant and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (hygienic. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 648.65 Tm (People stay in a home that has enough space and facilities for them to lead the life )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 631.65 Tm (they choose and to meet their needs. The home makes sure they have the right )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 614.65 Tm (specialist equipment that encourages and promotes their independence. Their room )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (feels like their own, it is comfortable and they feel safe when they use it.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 573.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 551.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 551.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 551.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 551.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 534.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 119.99 w 33.45 469.89 m 563.65 469.89 l S 0.001 w 1 1 1 RG 22.5 w 31.2 520.89 m 565.9 520.89 l S 0.001 w 97.5 w 32.32 458.64 m 564.78 458.64 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 508.52 m 566.98 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 509.59 m 31.2 407.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 509.59 m 565.9 407.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 508.52 m 565.9 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 408.77 m 566.98 408.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 517.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 492.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 492.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 475.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 455.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 435.33 Tm (People live in a clean, safe, well-maintained home. The home laundry room floor does )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 417.83 Tm (not provided an impermeable floor surface. )Tj ET 0.99608 0.9451 0.76078 RG 314.25 w 33.45 225.77 m 563.65 225.77 l S 0.001 w 1 1 1 RG 22.5 w 31.2 373.9 m 565.9 373.9 l S 0.001 w 292.87 w 32.32 213.96 m 564.78 213.96 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 361.52 m 566.98 361.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 362.6 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 362.6 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 361.52 m 565.9 361.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 370.58 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 345.83 Tm (The inspector had not previously visited the home so requested that the person in )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 328.34 Tm (charge show her the home towards the start of the unannounced inspection. All areas )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 310.84 Tm (of the home viewed were found to be clean and the layout and atmosphere provides a )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 293.34 Tm (homely and comfortable environment. The home has two cleaners most days and they )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.84 Tm (stated that they have sufficient time to complete the cleaning and have all the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 258.34 Tm (necessary products and equipment.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 223.34 Tm (Nursing, care and ancillary staff confirmed that they have all the equipment required )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.84 Tm (to meet people's needs. The AQAA stated that all equipment is regularly serviced. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 188.34 Tm (home has a shaft lift to the first floor.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.85 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 153.35 Tm (The AQAA stated and the Director confirmed the improvements that have been made )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.85 Tm (to the home in the past year. These have included redecorated of the entrance hall )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 118.35 Tm (and new carpets in first lounge, lower hallway and stairwell, new lighting in corridor )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 100.85 Tm (and complete refurbishment of first floor bathroom to provide an level entry shower. )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 83.35 Tm (Bedrooms are redecorated as they become vacant and if they need redecoration. A )Tj ET endstream endobj 61 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 62 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (24)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET 0.99608 0.9451 0.76078 RG 461.35 w 33.45 580.73 m 563.65 580.73 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 439.98 w 32.32 568.92 m 564.78 568.92 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 346.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 346.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 347.8 m 566.98 347.8 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (new computer has also been provided in the nurses office. Exterior woodwork has )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (been repainted and flower beds replanted. The home employs a maintenance man.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (The home has two lounge/dining rooms both with views out to the sea over the rear )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (garden. One lounge has had a new carpet since the previous inspection.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (The home provides mainly single bedrooms with one twin room on the ground floor. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (Some having en suite facilities other bedrooms have a washbasin. People confirmed )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (that they were able to bring in personal items when they moved into the home and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (bedrooms viewed contained personal items. Most bedroom doors did not have locks. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (Some bedrooms on first floor are only accessible by a chair lift down a short flight of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (about four steps. The person in charge stated that consideration is given to this when )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (deciding if the home can accommodate a person in these bedrooms. The Director and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (person in charge stated all bedrooms now have electric profiling beds. All bedrooms )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (seen had profiling beds. Many rooms at back of home have extensive sea views and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (those to the front have pleasant woodland views.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (Externally the home has parking to the front of the home and extensive rear gardens )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (providing views to the sea from the rear of the home. There is level access to the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (home via a ramp to the front door from the car park. Some bedrooms on the ground )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (floor have patio doors providing access to a patio area.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (The home has a laundry that was viewed. The flooring in the laundry has worn in parts )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (and no longer provides an impermeable surface. The home must ensure that the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (laundry floor is impermeable and can be kept hygienically clean.)Tj ET endstream endobj 63 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 64 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (25)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Staffing)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 643.72 m 562.53 643.72 l S 0.001 w 1 1 1 RG 17 w 31.2 601.22 m 563.65 601.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.59 m 565.85 591.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 590.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 590.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People have safe and appropriate support as there are enough competent staff on duty )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (at all times. They have confidence in the staff at the home because checks have been )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (done to make sure that they are suitable to care for them. Their needs are met and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (they are cared for by staff who get the relevant training and support from their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (managers.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 573.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 551.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 551.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 551.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 551.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 534.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.49 w 33.45 461.14 m 563.65 461.14 l S 0.001 w 1 1 1 RG 22.5 w 31.2 520.89 m 565.9 520.89 l S 0.001 w 114.99 w 32.32 449.89 m 564.78 449.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 508.52 m 566.98 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 509.59 m 31.2 390.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 509.59 m 565.9 390.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 508.52 m 565.9 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 391.27 m 566.98 391.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 517.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 492.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 492.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 475.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 455.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 435.33 Tm (The home employs appropriate numbers of staff that ensure that people's needs are )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 417.83 Tm (met. Staff receive the necessary training and good recruitment procedures are in )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 400.33 Tm (place. Above fifty per cent of care staff have an NVQ of at least level two in care.)Tj ET 0.99608 0.9451 0.76078 RG 296.75 w 33.45 217.03 m 563.65 217.03 l S 0.001 w 1 1 1 RG 22.5 w 31.2 356.4 m 565.9 356.4 l S 0.001 w 275.37 w 32.32 205.21 m 564.78 205.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 344.02 m 566.98 344.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 345.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 345.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 344.02 m 565.9 344.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 353.08 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 328.34 Tm (All comments from people who live at the home, visitors and professionals were )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 310.84 Tm (positive about the homes nursing and care staff. A person who lives at the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 293.34 Tm (stated 'the staff are very nice, very helpful' and 'everyone is very kind'. Service users )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.84 Tm (and visitors stated that they felt there were enough staff to meet peoples needs. )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 258.34 Tm (Professionals stated that staff appear to have the necessary skills and experience to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.84 Tm (meet peoples needs.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 223.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.84 Tm (Duty rotas were seen during the visit to the home. Duty rotas stated that one qualified )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 188.34 Tm (and four care staff are provided in the morning, one qualified and three care in the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.85 Tm (afternoon/evening and one qualified and one care at night. Cleaners, activities worker, )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 153.35 Tm (maintenance and kitchen staff are also employed. During the inspectors visit staff on )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.85 Tm (duty corresponded to those on the duty rota. Care staff stated that they generally )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 118.35 Tm (have sufficient time to meet people's needs and throughout the inspection care staff )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 100.85 Tm (appeared to have time to meet people's needs. The person in charge provided training )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 83.35 Tm (and qualification information during the inspection and on the AQAA. The home has )Tj ET endstream endobj 65 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 66 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (26)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET 0.99608 0.9451 0.76078 RG 478.85 w 33.45 571.98 m 563.65 571.98 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 457.47 w 32.32 560.17 m 564.78 560.17 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 329.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 329.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 330.31 m 566.98 330.31 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (approximately sixty-five per cent of care staff with at least NVQ level 2 in care. With )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (eight of the thirteen staff having a qualification and another has recently commenced )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (NVQ training.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (The person in charge showed the inspector the training matrix for 2009 which showed )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (that all mandatory and some additional training courses are planned throughout the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (year. The nurses office has a new computer with Internet access and the person in )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (charge stated that they are planning on accessing a range of training via the Internet )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (from the department of health website.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (Nursing and care staff stated that they felt they had the necessary skills to meet )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (people's needs and were not expected to undertake activities for which they had not )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (been trained. The activities orgnaiser stated that they had not undertaken specific )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (training in activities. This was discussed with the director and person in charge who )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (stated that they had attempted to identify suitable training and should some be found )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (then the activities person would undertake it.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (The recruitment records for three people recruited since the previous inspection were )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (viewed. These contained all the required information and confirmed that all staff are )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (fully checked including references, CRB and POVA checks prior to commencing )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (employment at the home. The homes recruitment procedures should ensure that )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (unsuitable people are not employed at the home. The person in charge explained the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (homes induction procedure that includes the Skills for Care induction. Induction )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (workbooks were seen along with certificates for courses staff had attended. New staff )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (also complete an early and late shift as supernumerary as part of their induction. Care )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (staff confirmed that new staff work additional to numbers for their first shifts.)Tj ET endstream endobj 67 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 68 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (27)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Management and administration)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 189.25 w 32.32 601.22 m 562.53 601.22 l S 0.001 w 1 1 1 RG 102 w 31.2 558.72 m 563.65 558.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 506.59 m 565.85 506.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 505.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 505.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People have confidence in the care home because it is led and managed appropriately. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (People control their own money and choose how they spend it. If they or someone )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (close to them cannot manage their money, it is managed by the care home in their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (best interests. The environment is safe for people and staff because appropriate health )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (and safety practices are carried out.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (People get the right support from the care home because the manager runs it )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (appropriately with an open approach that makes them feel valued and respected. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (people staying at the home are safeguarded because it follows clear financial and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (accounting procedures, keeps records appropriately and ensures their staff understand )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (the way things should be done. They get the right care because the staff are )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 512.65 Tm (supervised and supported by their managers.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 488.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 466.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 466.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 466.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 466.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 449.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.49 w 33.45 358.65 m 563.65 358.65 l S 0.001 w 1 1 1 RG 22.5 w 31.2 435.89 m 565.9 435.89 l S 0.001 w 149.99 w 32.32 347.4 m 564.78 347.4 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 423.52 m 566.98 423.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 424.59 m 31.2 270.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 424.59 m 565.9 270.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 423.52 m 565.9 423.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 271.27 m 566.98 271.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 432.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 407.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 407.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 407.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 390.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 370.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 350.33 Tm (The home is appropriately managed and run in the best interests of the people who )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 332.83 Tm (live there. Peoples financial interests are safeguarded. At the time of the inspection the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 315.33 Tm (home did not have a registered manager however the person in charge stated that she )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 297.83 Tm (intends to register with the commission. Staff are supervised. Records are well )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 280.33 Tm (maintianed. The health, safety and welfare of people and staff are promoted.)Tj ET 0.99608 0.9451 0.76078 RG 176.75 w 33.45 157.03 m 563.65 157.03 l S 0.001 w 1 1 1 RG 22.5 w 31.2 236.4 m 565.9 236.4 l S 0.001 w 155.38 w 32.32 145.21 m 564.78 145.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 224.03 m 566.98 224.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 225.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 225.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 224.03 m 565.9 224.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 233.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 208.34 Tm (The person currently managing the home was not on duty at the start of the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 190.84 Tm (unannounced inspection visit but was contacted by the nurse in charge and came into )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 173.34 Tm (the home. The person in charge is a registered nurse who also has the Registered )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 155.84 Tm (Managers Award and stated that it is her intention to apply to become the registered )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 138.34 Tm (manager for the home. The person in charge also confirmed that she has undertaken )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 120.84 Tm (all mandatory and specific training relevant to the needs of the people who live at the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 103.34 Tm (home. The person in charge has been managing the home since the departure of the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 85.85 Tm (previous registered manager three months prior to the inspection visit. Throughout the )Tj ET endstream endobj 69 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 70 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (28)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET 0.99608 0.9451 0.76078 RG 741.63 w 33.45 440.59 m 563.65 440.59 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.25 w 32.32 428.78 m 564.78 428.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.53 m 566.98 67.53 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (inspection visit the person in charge demonstrated knowledge of the people who live at )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (the home and the mechanisms by which support can be obtained when necessary.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (The providers are in frequent contact with the home with one of the directors being at )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (the home most days having an office at the home and undertaking the homes )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (administration. The director assisted with part of the inspection. The provider was )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (previously required to complete regulation 26 visits and reports. This was discussed )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (with the director who stated that as she is currently in the home on a daily basis and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (part of the homes management that she has not been completing specific regulation )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (26 visits and reports. Following the inspection visit the director agreed to ensure that a )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (representative of the provider complete regulation 26 visit and compile reports that )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (would be avaialable to view at future inspections. Compliance will be assessed during )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (the next inspection visit of the home.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (People who live at the home, visitors and staff stated that they felt they could )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (approach the director or person in charge and that the home was effectively managed. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (The director completed the AQAA to a good standard providing relevant information )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (about the service and returned this to the commission within the required timescales.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (The providers undertake a range of quality assurance activity. The person in charge )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (showed the inspector specific work undertaken in connection with meals and stated )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (that as a result the homes menus had been changed. The cook confirmed this to the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (inspector. The director stated that questionnaires are provided to people who live at )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (the home and their relatives and that once completed the providers complete a report )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (identifying any areas that require further improvement. The inspector was shown )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (completed questionnaires. At present other stakeholders \(staff or external )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm (professionals\) are not consulted as part of quality assurance work and this is )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm (recommended for the future. The maintenance person stated that the person in charge )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 289.12 Tm (and he undertake a monthly audit of the homes environment to identify areas that )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 271.62 Tm (may require attention.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 254.12 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 236.62 Tm (The home does not does not act as appointee or hold valuables for people living at the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 219.12 Tm (home. People's personal finances are dealt with by the resident themselves or their )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 201.62 Tm (families or solicitors. All bedrooms have a lockable facility to ensure the safekeeping of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 184.13 Tm (money or valuables. Should people require services that are not covered by the fees, )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 166.63 Tm (for example hairdressing or chiropody these are invoiced to the representative )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 149.13 Tm (responsible for the persons money. An example of an extras invoice was seen during )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 131.63 Tm (the inspection visit and clearly identifies what additional charges are for.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 114.13 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 96.63 Tm (Staff confirmed that they felt appropriately supervised. The new person in charge has )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 79.13 Tm (commenced supervisions and records were shown to the inspector confirming this.)Tj ET endstream endobj 71 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 72 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (29)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (32)Tj ET 0.99608 0.9451 0.76078 RG 198.86 w 33.45 711.97 m 563.65 711.97 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 177.49 w 32.32 700.16 m 564.78 700.16 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 609.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 609.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 610.29 m 566.98 610.29 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (Various records were viewed during the inspectors visit. All records were appropriately )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (stored with access only available to people who should have access. Records were )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (seen to be well maintained.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (The home is generally well maintained and clean, with its own maintenance person )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (who is able to respond immediately to minor repairs. The laundry floor requires )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (attention to ensure an impermeable surface. The home undertakes weekly checks of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (the fire detection equipment and the records for these were seen. The inspector )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (viewed records of servicing of equipment. )Tj ET endstream endobj 73 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 75 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (30)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (32)Tj ET 0.99216 0.9451 0.76078 RG 36.25 w 29.47 793.28 m 564.97 793.28 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 28.35 784.78 m 422.1 784.78 l S 0.001 w 17 w 424.35 784.78 m 467.1 784.78 l S 0.001 w 1 1 1 RG 17 w 469.35 784.78 m 494.1 784.78 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 496.35 784.78 m 539.1 784.78 l S 0.001 w 1 1 1 RG 17 w 541.35 784.78 m 566.1 784.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 813.65 m 568.3 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 775.15 m 568.3 775.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 814.73 m 27.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 795.48 m 423.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 795.48 m 468.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 795.48 m 495.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 795.48 m 540.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 814.73 m 567.22 774.08 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 33.75 800.47 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F3 12 Tf BT 1 0 0 1 429.75 781.22 Tm (Yes)Tj ET /F8 12 Tf BT 1 0 0 1 476.37 783.16 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 501.75 781.22 Tm (No)Tj ET /F8 12 Tf BT 1 0 0 1 548.37 783.16 Tm (5)Tj ET 0.99608 0.9451 0.76078 RG 69.19 w 31.2 683.93 m 566.2 683.93 l S 0.001 w 30.3 w 31.2 631.93 m 91 631.93 l S 0.001 w 30.3 w 93.25 631.93 m 197.4 631.93 l S 0.001 w 30.3 w 199.65 631.93 m 289.5 631.93 l S 0.001 w 30.3 w 291.75 631.93 m 473.9 631.93 l S 0.001 w 30.3 w 476.15 631.93 m 566.2 631.93 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 648.21 m 568.4 648.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 719.65 m 568.4 719.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 648.21 m 568.4 648.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 615.66 m 568.4 615.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 720.73 m 30.07 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 649.29 m 92.12 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 649.29 m 198.52 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 649.29 m 290.62 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 649.29 m 475.02 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 720.73 m 567.32 614.58 l S 0.001 w [] 0 d /F2 16 Tf BT 1 0 0 1 31.2 702.44 Tm (Outstanding statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 684.02 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 669.44 Tm (been met. )Tj ET /F3 12 Tf BT 1 0 0 1 99.76 669.44 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 103.98 669.44 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 654.85 Tm (Act 2000, Care Homes Regulations 2001 and the National Minimum Standards)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 637.03 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 634.03 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 634.03 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 634.03 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 634.03 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 621.88 Tm (action)Tj ET endstream endobj 76 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 77 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (31)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (32)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 797.57 Tm (Requirements and recommendations from this inspection:)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 782.15 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 52.75 w 31.2 748.59 m 566.2 748.59 l S 0.001 w 30.3 w 31.2 704.81 m 91 704.81 l S 0.001 w 30.3 w 93.25 704.81 m 197.4 704.81 l S 0.001 w 30.3 w 199.65 704.81 m 289.5 704.81 l S 0.001 w 30.3 w 291.75 704.81 m 473.9 704.81 l S 0.001 w 30.3 w 476.15 704.81 m 566.2 704.81 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 721.09 m 568.4 721.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 776.09 m 568.4 776.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 721.09 m 568.4 721.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 688.53 m 568.4 688.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 777.16 m 30.07 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 722.16 m 92.12 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 722.16 m 198.52 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 722.16 m 290.62 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 722.16 m 475.02 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 777.16 m 567.32 687.46 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 759.9 Tm (Immediate requirements:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 742.31 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 727.73 Tm (The registered person had to meet these within 48 hours.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 709.91 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 706.91 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 706.91 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 706.91 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 706.91 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 694.76 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 66.75 w 31.2 616.66 m 566.2 616.66 l S 0.001 w 30.3 w 31.2 565.88 m 91 565.88 l S 0.001 w 30.3 w 93.25 565.88 m 197.4 565.88 l S 0.001 w 30.3 w 199.65 565.88 m 289.5 565.88 l S 0.001 w 30.3 w 291.75 565.88 m 473.9 565.88 l S 0.001 w 30.3 w 476.15 565.88 m 566.2 565.88 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 582.16 m 568.4 582.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 651.16 m 568.4 651.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 582.16 m 568.4 582.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 549.6 m 568.4 549.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 652.23 m 30.07 548.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 583.23 m 92.12 548.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 583.23 m 198.52 548.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 583.23 m 290.62 548.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 583.23 m 475.02 548.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 652.23 m 567.32 548.53 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 637.97 Tm (Statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 617.97 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 603.39 Tm (Standards Act 2000, Care Homes)Tj ET /F3 12 Tf BT 1 0 0 1 239.7 603.39 Tm (Regulations 2001 and the National Minimum )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 588.8 Tm (Standards. 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