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We give a quality rating following a full assessment of )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 275.94 Tm (the service. We call this a key inspection.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 241.94 Tm (This is a report of a )Tj ET /F1 12 Tf BT 1 0 0 1 150.53 241.94 Tm (thematic)Tj ET /F1 12 Tf BT 1 0 0 1 213.38 241.94 Tm (inspection)Tj ET /F2 12 Tf BT 1 0 0 1 282.92 241.94 Tm ( of this care home. A random inspection is a )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 224.94 Tm (short, focussed inspection. Details of how to get other inspection reports for this care )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 207.94 Tm (home, including the last key inspection report, can be found on the last page of this report.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 173.46 m 315.25 173.46 l S 0.001 w 20.58 w 317.5 173.46 m 565.9 173.46 l S 0.001 w 1 1 1 RG 20.58 w 317.5 150.63 m 346.55 150.63 l S 0.001 w 20.58 w 348.8 150.63 m 377.9 150.63 l S 0.001 w 20.58 w 380.15 150.63 m 409.2 150.63 l S 0.001 w 20.58 w 411.45 150.63 m 440.55 150.63 l S 0.001 w 20.58 w 442.8 150.63 m 471.9 150.63 l S 0.001 w 20.58 w 474.15 150.63 m 503.2 150.63 l S 0.001 w 20.58 w 505.45 150.63 m 534.55 150.63 l S 0.001 w 20.58 w 536.8 150.63 m 565.9 150.63 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 162.05 m 568.1 162.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 184.88 m 568.1 184.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 162.05 m 568.1 162.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 139.21 m 568.1 139.21 l S 0.001 w [] 0 d [] 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0 1 454.96 145.86 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 486.28 145.86 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 517.61 145.86 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 548.96 145.86 Tm (9)Tj ET endstream endobj 7 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 612 792]>> endobj 8 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (2)Tj ET /F2 11 Tf BT 1 0 0 1 515.91 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 534.18 32.22 Tm (10)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.58 Tm (Information about the care home)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 774.1 m 267.21 774.1 l S 0.001 w 1 1 1 RG 20.58 w 269.46 774.1 m 563.65 774.1 l S 0.001 w 0.99608 0.9451 0.76078 RG 90.92 w 31.2 716.1 m 267.21 716.1 l S 0.001 w 1 1 1 RG 90.92 w 269.46 716.1 m 563.65 716.1 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 658.1 m 267.21 658.1 l S 0.001 w 1 1 1 RG 20.58 w 269.46 658.1 m 563.65 658.1 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 635.27 m 267.21 635.27 l S 0.001 w 1 1 1 RG 20.58 w 269.46 635.27 m 563.65 635.27 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 612.43 m 267.21 612.43 l S 0.001 w 1 1 1 RG 20.58 w 269.46 612.43 m 563.65 612.43 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 589.6 m 267.21 589.6 l S 0.001 w 1 1 1 RG 20.58 w 269.46 589.6 m 563.65 589.6 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.68 m 565.85 762.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 669.52 m 565.85 669.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 646.68 m 565.85 646.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 623.85 m 565.85 623.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 601.02 m 565.85 601.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 785.52 m 565.85 785.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 762.68 m 565.85 762.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 669.52 m 565.85 669.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 646.68 m 565.85 646.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 623.85 m 565.85 623.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 601.02 m 565.85 601.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 578.18 m 565.85 578.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 786.59 m 30.07 577.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 268.34 786.59 m 268.34 577.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 786.59 m 564.78 577.11 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 769.33 Tm (Name of care home:)Tj ET /F2 12 Tf BT 1 0 0 1 272.31 769.33 Tm (Oak Tree Manor)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 746.49 Tm (Address:)Tj ET /F2 12 Tf BT 1 0 0 1 272.31 746.49 Tm (2 Chene Drive )Tj ET /F2 12 Tf BT 1 0 0 1 272.31 728.91 Tm (Off Waverley Road)Tj ET /F2 12 Tf BT 1 0 0 1 272.31 711.33 Tm (St Albans)Tj ET /F2 12 Tf BT 1 0 0 1 272.31 693.74 Tm (Hertfordshire)Tj ET /F2 12 Tf BT 1 0 0 1 272.31 676.16 Tm (AL3 5QP)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 653.33 Tm (Telephone number:)Tj ET /F2 12 Tf BT 1 0 0 1 272.31 653.33 Tm (01727832393)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 630.49 Tm (Fax number:)Tj ET /F2 12 Tf BT 1 0 0 1 272.31 630.49 Tm (01727866653)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 607.66 Tm (Email address:)Tj ET /F2 12 Tf BT 1 0 0 1 272.31 607.66 Tm (oak.care@virgin.net)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 584.83 Tm (Provider web address:)Tj ET /F2 10 Tf BT 1 0 0 1 28.35 548.88 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 529.39 m 353.25 529.39 l S 0.001 w 1 1 1 RG 20.58 w 355.5 529.39 m 565.9 529.39 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 506.56 m 353.25 506.56 l S 0.001 w 1 1 1 RG 20.58 w 355.5 506.56 m 565.9 506.56 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 483.73 m 353.25 483.73 l S 0.001 w 1 1 1 RG 20.58 w 355.5 483.73 m 565.9 483.73 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 517.98 m 568.1 517.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 495.14 m 568.1 495.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 540.81 m 568.1 540.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 517.98 m 568.1 517.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 495.14 m 568.1 495.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 472.31 m 568.1 472.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 541.89 m 30.07 471.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 541.89 m 354.37 471.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 541.89 m 567.02 471.23 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 524.62 Tm (Name of registered provider\(s\):)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 524.62 Tm (Oak Care Limited)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 501.79 Tm (Type of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 501.79 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 478.95 Tm (Number of places registered:)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 478.95 Tm (80)Tj ET /F2 10 Tf BT 1 0 0 1 28.35 460.01 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 440.52 m 565.6 440.52 l S 0.001 w 41.17 w 31.2 407.39 m 297.2 407.39 l S 0.001 w 20.58 w 299.45 417.69 m 565.6 417.69 l S 0.001 w 20.58 w 299.45 397.1 m 432.52 397.1 l S 0.001 w 20.58 w 432.52 397.1 m 565.6 397.1 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 429.1 m 567.8 429.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 451.94 m 567.8 451.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 429.1 m 567.8 429.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 385.69 m 567.8 385.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 453.01 m 30.07 384.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 430.18 m 298.32 384.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 453.01 m 566.72 384.61 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 435.75 Tm (Conditions of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 412.91 Tm (Category\(ies\) :)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 412.91 Tm (Number of places \(if applicable\):)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 392.33 Tm (Under 65)Tj ET /F2 12 Tf BT 1 0 0 1 435.37 392.33 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 370.9 m 297.25 370.9 l S 0.001 w 20.58 w 299.5 370.9 m 429.25 370.9 l S 0.001 w 20.58 w 431.5 370.9 m 565.9 370.9 l S 0.001 w 35.17 w 31.2 340.77 m 297.25 340.77 l S 0.001 w 35.17 w 299.5 340.77 m 429.25 340.77 l S 0.001 w 35.17 w 431.5 340.77 m 565.9 340.77 l S 0.001 w 20.58 w 31.2 310.65 m 297.25 310.65 l S 0.001 w 20.58 w 299.5 310.65 m 429.25 310.65 l S 0.001 w 20.58 w 431.5 310.65 m 565.9 310.65 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 359.48 m 568.1 359.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 322.06 m 568.1 322.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 382.31 m 568.1 382.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 359.48 m 568.1 359.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 322.06 m 568.1 322.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 299.23 m 568.1 299.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 383.39 m 30.07 298.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.37 383.39 m 298.37 298.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 430.37 383.39 m 430.37 298.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 383.39 m 567.02 298.15 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 366.12 Tm (dementia)Tj ET /F2 12 Tf BT 1 0 0 1 302.35 366.12 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 434.35 366.12 Tm (80)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 343.29 Tm (old age, not falling within any other )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 328.71 Tm (category)Tj ET /F2 12 Tf BT 1 0 0 1 302.35 343.29 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 434.35 343.29 Tm (80)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 305.87 Tm (physical disability)Tj ET /F2 12 Tf BT 1 0 0 1 302.35 305.87 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 434.35 305.87 Tm (80)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 267.44 m 565.6 267.44 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 278.86 m 567.8 278.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 256.02 m 567.8 256.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 279.93 m 30.07 254.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 279.93 m 566.72 254.95 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 262.67 Tm (Conditions of registration:)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 242.36 m 315.25 242.36 l S 0.001 w 1 1 1 RG 20.58 w 317.5 242.36 m 346.55 242.36 l S 0.001 w 20.58 w 348.8 242.36 m 377.9 242.36 l S 0.001 w 20.58 w 380.15 242.36 m 409.2 242.36 l S 0.001 w 20.58 w 411.45 242.36 m 440.55 242.36 l S 0.001 w 20.58 w 442.8 242.36 m 471.9 242.36 l S 0.001 w 20.58 w 474.15 242.36 m 503.2 242.36 l S 0.001 w 20.58 w 505.45 242.36 m 534.55 242.36 l S 0.001 w 20.58 w 536.8 242.36 m 565.9 242.36 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 31.2 221.31 m 565.9 221.31 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 230.94 m 568.1 230.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 211.69 m 568.1 211.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 253.77 m 568.1 253.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 230.94 m 568.1 230.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 211.69 m 568.1 211.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 57.28 m 568.1 57.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 254.85 m 30.07 56.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 254.85 m 316.37 229.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 254.85 m 347.67 229.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 254.85 m 379.02 229.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 254.85 m 410.32 229.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 254.85 m 441.67 229.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 254.85 m 473.02 229.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 254.85 m 504.32 229.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 254.85 m 535.67 229.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 254.85 m 567.02 56.2 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 237.58 Tm (Date of last inspection)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 217.75 Tm (Brief description of the )Tj ET /F2 12 Tf BT 1 0 0 1 177.27 217.75 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 198.5 Tm (Oak Tree Manor provides non-nursing care services and accommodation for up to )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 181.5 Tm (eighty older people who may also have a physical disability, or dementia. Detailed )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 164.5 Tm (information about the services offered including the latest report by the Commission )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 147.5 Tm (for Social Care Inspection is available in the home. Weekly fees for services range from )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 130.5 Tm (490 to 520 per week. Additional charges are made for newspapers, toiletries, )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 113.5 Tm (chiropody and hairdressing services. \(This information was correct at February 2009\) )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 96.5 Tm (The purpose built home is owned by Oak Care Ltd. and is situated in a residential area )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 79.5 Tm (close to the city centre of St. Albans with its good transport links and extensive )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 62.5 Tm (shopping and leisure facilities. The home has three floors served by a passenger lift. )Tj ET endstream endobj 9 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 10 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (3)Tj ET /F2 11 Tf BT 1 0 0 1 515.91 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 534.18 32.22 Tm (10)Tj ET [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 568.1 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 692.4 m 568.1 692.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 691.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 814.73 m 567.02 691.33 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 33.25 802.72 Tm (The bedrooms are on the ground and first floor and are all single occupancy with )Tj ET /F2 12 Tf BT 1 0 0 1 526.89 802.72 Tm (en-)Tj ET /F2 12 Tf BT 1 0 0 1 33.25 785.72 Tm (suite)Tj ET /F2 12 Tf BT 1 0 0 1 62.26 785.72 Tm ( facilities. Each of the residential floors has a dining room, kitchenette, )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 768.72 Tm (hairdressing room and lounges. The main kitchen and laundry are on the ground floor )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 751.72 Tm (and the top floor provides living accommodation for staff. There is ample parking and )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 734.72 Tm (the home has attractively laid out gardens to the rear of the building, with the recent )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 717.72 Tm (addition of a covered pavilion area where residents can sit outside protected from the )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 700.72 Tm (sun. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 680.34 Tm ()Tj ET endstream endobj 11 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 12 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (4)Tj ET /F2 11 Tf BT 1 0 0 1 515.91 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 534.18 32.22 Tm (10)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 772.57 Tm (What we found:)Tj ET 1 1 1 RG 698.48 w 31.2 413.26 m 563.65 413.26 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 763.63 m 565.85 763.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 62.9 m 565.85 62.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 764.7 m 30.07 61.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 764.7 m 564.78 61.82 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 747.44 Tm (The last Key Inspection of Oak Tree Manor was carried out in July 2007 when it was )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 732.85 Tm (rated as a service that achieved good care outcomes for the people living there. In July )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 718.27 Tm (2008 we carried out an annual service review, which does not involve a visit to the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 703.69 Tm (service but is a summary of any new information given to or collected by us, since the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 689.1 Tm (last key inspection. That Annual Service Review found that the rating as a service that )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 674.52 Tm (achieved good care outcomes for the people living there remained valid and )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 659.94 Tm (appropriate. The next key inspection is due to be carried out before the end of April )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 645.36 Tm (2009.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 630.77 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 616.19 Tm (This random inspection was carried out in response to information received by the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 601.61 Tm (Commission for Social Care Inspection \(CSCI\), raising concerns that people living in )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 587.02 Tm (the home were being got up unreasonably early in the morning in order to suit care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 572.44 Tm (staff and the routines of the home rather than because they chose to do so.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 557.86 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 543.28 Tm (This unannounced random inspection was carried out by one inspector. Where this )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 528.69 Tm (report refers to 'We' it recognises that the inspection was carried out on behalf of the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 514.11 Tm (CSCI.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 499.53 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 484.94 Tm (The inspection visit started at 5.25 a.m. in order to give an opportunity to observe the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 470.36 Tm (very early morning routine of the home, so that we could assess if the concerns raised )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 455.78 Tm (with us were supported by what we saw on the day of our visit.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 441.19 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 426.61 Tm (We would like first of all to thank all the care staff on duty for the courteous and )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 412.03 Tm (efficient way they assisted us throughout this visit. It is recognised that an )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 397.45 Tm (unannounced inspection this early in the morning can be particularly stressful for staff )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 382.86 Tm (and we were pleased that the correct procedures were followed in order to record and )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 368.28 Tm (authenticate this visit.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 353.7 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 339.11 Tm (We were able to observe care being provided to those people who were already up and )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 324.53 Tm (dressed or who were being assisted to get washed and dressed during the inspection.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 309.95 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 295.36 Tm (We spoke to the senior care staff on duty, together with members of their teams, in )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 280.78 Tm (order to clarify the routines and procedures of the night staff up to handover to day )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 266.2 Tm (time carers at approximately 7.30 a.m.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 251.62 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 237.03 Tm (We looked at care plans for people that we identified as having been got up or helped )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 222.45 Tm (to wash and dress early in the morning and compared them with other records setting )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 207.87 Tm (out care duties for night care workers.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 193.28 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 178.7 Tm (Throughout this visit we attempted to either talk directly to people who live in the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 164.12 Tm (home who were already up or to gauge their state of well-being from non-verbal )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 149.53 Tm (indicators and behaviour.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 134.95 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 120.37 Tm (We spoke to the registered manager when she arrived shortly before the inspection )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 105.79 Tm (ended and explained to her the reason for the random inspection visit and what we )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 91.2 Tm (had found. We are grateful for her understanding of the need for this visit and for her )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 76.62 Tm (positive response during our discussion about its findings.)Tj ET endstream endobj 13 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 14 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (5)Tj ET /F2 11 Tf BT 1 0 0 1 515.91 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 534.18 32.22 Tm (10)Tj ET 1 1 1 RG 717.57 w 31.2 453.75 m 563.65 453.75 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 565.85 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 93.84 m 565.85 93.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 92.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 814.73 m 564.78 92.76 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.8 802.72 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 788.13 Tm (We found that whilst it is certainly true that some people are routinely prepared for the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 773.55 Tm (day from as early as 4.30 a.m., \(as we were informed by care staff\), there is no )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 758.97 Tm (evidence that unreasonable pressure is put on anyone to get up before they feel ready.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 744.38 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 729.8 Tm (We saw that the majority of people living in the home were still in bed and were either )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 715.22 Tm (asleep or waiting until they felt ready to get up or be assisted to get up, washed and )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 700.63 Tm (dressed. Throughout the visit, care staff were responding to call bells and were heard )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 686.05 Tm (to ask people if they were ready at that point to get up, we also heard some people )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 671.47 Tm (living in the home asking to be helped to get up and get dressed.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 656.89 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 642.3 Tm (We found that some people have been identified as 'early risers' in night care staff )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 627.72 Tm (duty lists, with instruction that they should be assisted to wash and dress by night care )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 613.14 Tm (staff, that is effectively before 7.30 a.m. when the day care staff take over. We found )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 598.55 Tm (that whilst every care plan includes a record of resident's choices, completed when )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 583.97 Tm (they moved into the home, this did not, in every case, reflect the current practice in )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 569.39 Tm (respect of the time they would like to get up. For example, in several cases whilst they )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 554.8 Tm (had indicated a preference to get up at 8 a.m. they were routinely getting up )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 540.22 Tm (considerably earlier than that.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 525.64 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 511.05 Tm (We found that porridge and sandwiches were prepared well in advance of people )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 496.47 Tm (getting up, and it was not possible to tell if this impaired the quality of the food or not )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 481.89 Tm (as the time between preparation and consumption varied from person to person and )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 467.31 Tm (the exact time of preparation was not possible to accurately assess.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 452.72 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 438.14 Tm (We found that because care staff were engaged in helping other people to get up, )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 423.56 Tm (there could in some instances be a delay for people who got up earliest receiving a )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 408.97 Tm (drink or their breakfast.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 394.39 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 379.81 Tm (We found that night care records included adequate details of the level of sleep or )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 365.23 Tm (activity of people living in the home during the night. They did not however routinely )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 350.64 Tm (indicate at what time the person got up or was helped to get up, washed and dressed.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 336.06 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 321.48 Tm (When we spoke to the manager about the importance of people living in the home )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 306.89 Tm (being able to genuinely exercise choice over the routine of their lives and to be able to )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 292.31 Tm (vary their routine in line with their particular wishes and choices on a daily basis, she )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 277.73 Tm (positively endorsed the view that people living in the home should be able to get up )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 263.14 Tm (each morning at the time of their choosing and not rigidly at a time set out some time )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 248.56 Tm (previously that either may not now apply or may vary from day to day. She also )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 233.98 Tm (readily agreed that people living in the home should not feel under any pressure at all )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 219.4 Tm (to get up at a particular time, simply to fit in with the care routines of either night or )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 204.81 Tm (day care staff.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 190.23 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 175.65 Tm (As stated above, whilst we recognise the concerns expressed to us, and welcome the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 161.06 Tm (fact that the person concerned brought them to our attention, we did not find evidence )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 146.48 Tm (on the day that people were in any way being 'forced' to get up earlier than they would )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 131.9 Tm (have wished and we were assured by the manager and staff that good practice would )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 117.31 Tm (be reinforced through staff meetings and training as necessary to ensure that this does )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 102.73 Tm (not happen in future.)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 75.76 Tm (What the care home)Tj ET /F1 14 Tf BT 1 0 0 1 191.49 75.76 Tm (does well:)Tj ET endstream endobj 15 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 16 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (6)Tj ET /F2 11 Tf BT 1 0 0 1 515.91 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 534.18 32.22 Tm (10)Tj ET 1 1 1 RG 326.83 w 31.2 649.12 m 563.65 649.12 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 565.85 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 484.58 m 565.85 484.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 483.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 814.73 m 564.78 483.5 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 797.47 Tm (When we observed the way that care was being provided to people living in the home, )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 782.88 Tm (including those who are living with dementia, we found that night care staff were being )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 768.3 Tm (very gentle, offering reassurance and taking care not to 'out pace' or hurry them.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 753.72 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 739.13 Tm (Throughout this visit, we found that staff were respectful and observed the dignity of )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 724.55 Tm (the people living in the home.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 709.97 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 695.38 Tm (When we looked at care plans and daily records, we found that each person had a )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 680.8 Tm (detailed 'Resident's Choices Form' setting out their preferences for the daily routines of )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 666.22 Tm (their life in the home, including what time they would like to get up and go to bed. )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 651.64 Tm (This provides the home with a good basic framework, working with the person living in )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 637.05 Tm (the home and those responsible for them, to ensure that their personal wishes and )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 622.47 Tm (choices are known and can be taken fully into account when providing care for them.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 607.89 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 593.3 Tm (The atmosphere in the home was very calm and peaceful and this means that people )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 578.72 Tm (who want to remain asleep in bed, are able to do so and are not unreasonably )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 564.14 Tm (disturbed by any activity associated with those who get up earlier.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 549.55 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 534.97 Tm (From what we saw on both floors of the home during this visit, there are sufficient )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 520.39 Tm (staff on duty to meet the needs of those people who live in the home and to provide )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 505.8 Tm (reasonable flexibility to enable those who want to get up at different times to do so )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 491.22 Tm (without being put under any undue pressure to conform to a particular routine.)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 463.13 Tm (What they could do better:)Tj ET 1 1 1 RG 390.16 w 31.2 257.98 m 563.65 257.98 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 454.19 m 565.85 454.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 61.78 m 565.85 61.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 455.27 m 30.07 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 455.27 m 564.78 60.7 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 438 Tm (It is important that the home's records identify and support the choices made by )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 423.42 Tm (people living in the home over the routine of their lives, including basic things such as )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 408.83 Tm (the time they get up.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 394.25 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 379.67 Tm (People living in the home, including those living with dementia, must be seen to be )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 365.08 Tm (able to exercise genuine control on a daily basis, with realistic opportunity to change )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 350.5 Tm (what may be their 'usual' routine if they wish. To achieve this, it is important that the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 335.92 Tm (information contained in the 'Resident's Choices' section of the care plan is reviewed )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 321.34 Tm (from time to time, including full consultation with the individual concerned and those )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 306.75 Tm (responsible for them, to ensure that it remains up to date and reflects the current )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 292.17 Tm (views and wishes of the person living in the home.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 277.59 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 263 Tm (It is important that the daily notes recorded by night care staff demonstrate that care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 248.42 Tm (is being provided in line with the person living in the home's expressed wishes. They )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 233.84 Tm (should therefore include, wherever possible, details of the time that the person got up )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 219.26 Tm (or was assisted to get washed and dressed.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 204.67 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 190.09 Tm (Whilst we saw that provision had been made to give people who got up early )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 175.51 Tm (something to eat, it is important in order to ensure that the food prepared for people )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 160.92 Tm (living in the home is as fresh and appetising as possible that care is taken to monitor )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 146.34 Tm (the condition of any food prepared earlier to ensure it is satisfactory at the time it is to )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 131.76 Tm (be consumed.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 117.17 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 102.59 Tm (We were told that drinks are available to people who get up early and we saw one )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 88.01 Tm (person had a cup of tea provided. People who get up early should routinely be offered )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 73.43 Tm (a drink and something to eat if they want it and wherever possible this should be )Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 18 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (7)Tj ET /F2 11 Tf BT 1 0 0 1 515.91 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 534.18 32.22 Tm (10)Tj ET 1 1 1 RG 134.25 w 31.2 745.41 m 563.65 745.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 565.85 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 677.16 m 565.85 677.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 676.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 814.73 m 564.78 676.08 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.8 802.72 Tm (recorded in their daily notes.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 788.13 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 773.55 Tm (As stated above, we did not find that anyone was being put under undue pressure to )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 758.97 Tm (get up early, and overall this was a very positive visit. This report is however based )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 744.38 Tm (upon one visit on one day, it is obviously important that good practice is maintained )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 729.8 Tm (every day and that people living in the home can be shown to be given genuine )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 715.22 Tm (opportunities to exercise choice and control in the daily routines of their life on a day )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 700.63 Tm (to day basis. Care staff should be supported through supervision and training to )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 686.05 Tm (ensure that this continues to be the case at Oak Tree Manor.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 661.09 Tm (If you want to know what action the person responsible for this care home)Tj ET /F2 12 Tf BT 1 0 0 1 483.43 661.09 Tm (is taking )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 645.09 Tm (following this report, you can contact them using the details set out on page 2.)Tj ET endstream endobj 19 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 21 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (8)Tj ET /F2 11 Tf BT 1 0 0 1 515.91 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 534.18 32.22 Tm (10)Tj ET 0.99216 0.9451 0.76078 RG 36.25 w 29.47 780 m 564.97 780 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 28.35 771.5 m 422.1 771.5 l S 0.001 w 17 w 424.35 771.5 m 467.1 771.5 l S 0.001 w 1 1 1 RG 17 w 469.35 771.5 m 494.1 771.5 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 496.35 771.5 m 539.1 771.5 l S 0.001 w 1 1 1 RG 17 w 541.35 771.5 m 566.1 771.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 781.13 m 568.3 781.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 800.38 m 568.3 800.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 781.13 m 568.3 781.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 761.88 m 568.3 761.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 801.45 m 27.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 782.2 m 423.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 782.2 m 468.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 782.2 m 495.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 782.2 m 540.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 801.45 m 567.22 760.8 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 33.75 787.19 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F2 12 Tf BT 1 0 0 1 429.75 767.94 Tm (Yes)Tj ET /F3 12 Tf BT 1 0 0 1 476.37 769.88 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 501.75 767.94 Tm (No)Tj ET /F3 12 Tf BT 1 0 0 1 548.37 769.88 Tm (5)Tj ET 0.99608 0.9451 0.76078 RG 81.92 w 31.2 699.42 m 566.2 699.42 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 741.5 m 568.4 741.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 742.58 m 30.07 658.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 742.58 m 567.32 658.46 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 725.31 Tm (Outstanding statutory requirements)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 707.73 Tm (These requirements were set at the last inspection. They may not have been looked at )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 693.15 Tm (during this inspection, as a )Tj ET /F2 12 Tf BT 1 0 0 1 201.51 693.15 Tm (thematic inspection is short and focussed. The registered )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 678.56 Tm (person must take the necessary action to comply with these requirements within the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 663.98 Tm (timescales set.)Tj ET 0.99608 0.9451 0.76078 RG 30.3 w 31.2 639.93 m 91 639.93 l S 0.001 w 30.3 w 93.25 639.93 m 197.4 639.93 l S 0.001 w 30.3 w 199.65 639.93 m 289.5 639.93 l S 0.001 w 30.3 w 291.75 639.93 m 473.9 639.93 l S 0.001 w 30.3 w 476.15 639.93 m 566.2 639.93 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 656.21 m 568.4 656.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 623.66 m 568.4 623.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 657.29 m 30.07 622.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 657.29 m 92.12 622.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 657.29 m 198.52 622.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 657.29 m 290.62 622.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 657.29 m 475.02 622.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 657.29 m 567.32 622.58 l S 0.001 w [] 0 d /F2 10 Tf BT 1 0 0 1 34.05 642.03 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 642.03 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 642.03 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 642.03 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 642.03 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 629.88 Tm (action)Tj ET endstream endobj 22 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 24 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (9)Tj ET /F2 11 Tf BT 1 0 0 1 515.91 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 534.18 32.22 Tm (10)Tj ET /F1 16 Tf BT 1 0 0 1 28.35 793.57 Tm (Requirements and recommendations from this inspection)Tj ET 0.99608 0.9451 0.76078 RG 52.75 w 31.2 733.59 m 566.2 733.59 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 761.09 m 568.4 761.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 762.16 m 30.07 707.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 762.16 m 567.32 707.21 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 744.9 Tm (Immediate requirements:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 727.31 Tm (These are immediate requirements that were set on the day we visited this )Tj ET /F2 12 Tf BT 1 0 0 1 493.73 727.31 Tm (care home. )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 712.73 Tm (The registered person had to meet these within 48 hours.)Tj ET 0.99608 0.9451 0.76078 RG 30.3 w 31.2 688.68 m 91 688.68 l S 0.001 w 30.3 w 93.25 688.68 m 197.4 688.68 l S 0.001 w 30.3 w 199.65 688.68 m 289.5 688.68 l S 0.001 w 30.3 w 291.75 688.68 m 473.9 688.68 l S 0.001 w 30.3 w 476.15 688.68 m 566.2 688.68 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 704.96 m 568.4 704.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 672.41 m 568.4 672.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 706.04 m 30.07 671.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 706.04 m 92.12 671.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 706.04 m 198.52 671.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 706.04 m 290.62 671.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 706.04 m 475.02 671.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 706.04 m 567.32 671.33 l S 0.001 w [] 0 d /F2 10 Tf BT 1 0 0 1 34.05 690.78 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 690.78 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 690.78 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 690.78 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 690.78 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 678.63 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 67.33 w 31.2 617.24 m 566.2 617.24 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 652.03 m 568.4 652.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 653.11 m 30.07 583.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 653.11 m 567.32 583.58 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 635.84 Tm (Statutory requirements)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 618.26 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 603.68 Tm (Standards Act 2000, )Tj ET /F2 12 Tf BT 1 0 0 1 162.03 603.68 Tm (Care Homes Regulations )Tj ET /F2 12 Tf BT 1 0 0 1 314.13 603.68 Tm (2001 and the National Minimum )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 589.09 Tm (Standards. 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person living in the home )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 339.93 Tm (contained in their 'resident's choices' should be reviewed )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 325.35 Tm (regularly with the person concerned and/or those )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 310.77 Tm (responsible for them in order to ensure that it reflects their )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 296.18 Tm (current choices and wishes.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 273.35 Tm (3)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 273.35 Tm (14)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 273.35 Tm (Staff should be helped through regular supervision and )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 258.77 Tm (appropriate relevant training to assess their own practice )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 244.18 Tm (and the care practices of the home to ensure that they )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 229.6 Tm (continue to routinely offer people who live in the home )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 215.02 Tm (genuine opportunities to exercise choice and control over )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 200.44 Tm (their lives.)Tj ET endstream endobj 23 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 25 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F2 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F1 11 Tf BT 1 0 0 1 508.09 32.22 Tm (10)Tj ET /F2 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F1 11 Tf BT 1 0 0 1 542.01 32.22 Tm (10)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.58 Tm (Reader Information)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 28.35 774.1 m 223.34 774.1 l S 0.001 w 1 1 1 RG 20.58 w 225.59 774.1 m 565 774.1 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 751.27 m 223.34 751.27 l S 0.001 w 1 1 1 RG 20.58 w 225.59 751.27 m 565 751.27 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 728.43 m 223.34 728.43 l S 0.001 w 1 1 1 RG 20.58 w 225.59 728.43 m 565 728.43 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 705.6 m 223.34 705.6 l S 0.001 w 1 1 1 RG 20.58 w 225.59 705.6 m 565 705.6 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 762.68 m 567.2 762.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.85 m 567.2 739.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.02 m 567.2 717.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 785.52 m 567.2 785.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 762.68 m 567.2 762.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.85 m 567.2 739.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.02 m 567.2 717.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.18 m 567.2 694.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 786.59 m 27.22 693.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 224.46 786.59 m 224.46 693.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.13 786.59 m 566.13 693.11 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 769.33 Tm (Document Purpose:)Tj ET /F2 12 Tf BT 1 0 0 1 228.43 769.33 Tm (Inspection Report)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 746.49 Tm (Author:)Tj ET /F2 12 Tf BT 1 0 0 1 228.43 746.49 Tm (CSCI)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 723.66 Tm (Audience:)Tj ET /F2 12 Tf BT 1 0 0 1 228.43 723.66 Tm (General Public)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 700.83 Tm (Further copies from:)Tj ET /F2 12 Tf BT 1 0 0 1 228.43 700.83 Tm (0870 240 7535)Tj ET /F2 12 Tf BT 1 0 0 1 329.23 700.83 Tm (\(telephone order line\))Tj ET /F1 12 Tf BT 1 0 0 1 28.35 679.87 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 665.29 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 650.7 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 78.92 w 25.8 608.73 m 563.3 608.73 l S 0.001 w /F2 12 Tf BT 1 0 0 1 34.05 633.12 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 618.54 Tm (Copies of the National Minimum Standards )Tj ET /F2 12 Tf BT 1 0 0 1 303.87 618.54 Tm (Care Homes for Older People can be )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 603.95 Tm (found at www.dh.gov.uk or got from The Stationery Office \(TSO\) PO Box 29, St )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 589.37 Tm (Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 574.79 Tm (the Stationery Office is also available: www.tso.co.uk/bookshop)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 554.21 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 536.62 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 522.04 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 507.46 Tm ()Tj ET 34.17 w 25.8 487.85 m 563.3 487.85 l S 0.001 w /F1 20 Tf BT 1 0 0 1 31.2 482.33 Tm (Helpline:)Tj ET /F1 20 Tf BT 1 0 0 1 28.35 448.16 Tm (Telephone:)Tj ET /F2 20 Tf BT 1 0 0 1 159.95 448.16 Tm (0845 015 0120)Tj ET /F2 20 Tf BT 1 0 0 1 320.9 448.16 Tm (or)Tj ET /F2 20 Tf BT 1 0 0 1 348.61 448.16 Tm (0191 233 3323)Tj ET /F1 20 Tf BT 1 0 0 1 28.35 416.5 Tm (Textphone)Tj ET /F1 20 Tf BT 1 0 0 1 147.24 416.5 Tm (:)Tj ET /F2 20 Tf BT 1 0 0 1 162.32 416.5 Tm (0845 015 2255)Tj ET /F2 20 Tf BT 1 0 0 1 323.28 416.5 Tm (or)Tj ET /F2 20 Tf BT 1 0 0 1 350.98 416.5 Tm (0191 233 3588)Tj ET /F1 20 Tf BT 1 0 0 1 28.35 384.83 Tm (Email:)Tj ET /F2 20 Tf BT 1 0 0 1 105.28 384.83 Tm (enquiries@csci.gsi.gov.uk)Tj ET /F1 20 Tf BT 1 0 0 1 28.35 353.16 Tm (Web:)Tj ET /F2 20 Tf BT 1 0 0 1 100.35 353.16 Tm (www.csci.org.uk)Tj ET /F1 18 Tf BT 1 0 0 1 28.35 323.51 Tm ()Tj ET /F1 18 Tf BT 1 0 0 1 28.35 294.76 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 272.04 Tm (We want people to be able to access this information. If you would like a summary in a )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 254.54 Tm (different format or language please contact our helpline or go to our website.)Tj ET /F2 18 Tf BT 1 0 0 1 28.35 228.51 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 205.79 Tm (Copyright \()Tj ET /F2 12 Tf BT 1 0 0 1 112.69 205.79 Tm (2009)Tj ET /F2 12 Tf BT 1 0 0 1 143.2 205.79 Tm (\) Commission for Social Care Inspection \(CSCI\). This publication may )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 188.29 Tm (be reproduced in whole or in part, free of charge, in any format or medium provided )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 170.79 Tm (that it is not used for commercial gain. This consent is subject to the material being )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 153.29 Tm (reproduced accurately and on proviso that it is not used in a derogatory manner or )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 135.79 Tm (misleading context. 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