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 hRRz5}U4kD4'U׵=?DCYuk}?Kt;GSԯX-,t 8溼{khi]c?jK3(#.i\_kxR}?|@4a[7EHӒݡT䕓zMKPs(ڷ> , 1VzH/A1}~e;?[__ϳ?:Zo[Mo Uk?o&4[TާV~$CjVZ|9_AYLf^,|ekML$vZ?b]G鿰XiW/Jt> V8m"E H(O ো8`|4.lGGq|Gg9rL.Y ӧ9UWb+թC ,-jUzjTG?xF}ޞ^԰40 3ԨRYKҧHB1ERRr|Tg1OT+_Y O߆gO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Y߳G/nEw  '?c/hjy~Ծg+3~žPϸk^3b/ٖX*؜'5j> (VJPx̸_m7 [?kf*:VRTg4(J<((((W#4Se i h?=g5N㴲p[CƠ*FWyUݹڻٽyV]EU(((((((((((((((((((((((((((((((((((((( endstream endobj 4 0 obj <>stream 0 J q 546.75 0 0 62.25 28.35 0 cm /img0 Do Q q 553.5 0 0 108 28.35 678.35 cm /img1 Do Q /F1 14 Tf 0.75294 0.75294 0.75294 rg BT 0.75294 0.75294 0.75294 RG 0.5 w 2 Tr 1 0 0 1 129.91 657.28 Tm (Inspecting for better lives)Tj ET 0.001 w 0 Tr /F1 36 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 72.25 618.16 Tm (Random )Tj ET 0.001 w 0 Tr /F1 36 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 233.68 618.16 Tm (inspection report)Tj ET 0.001 w 0 Tr 0.98431 0.78824 0.08627 RG 17 w 22.95 572.94 m 580.6 572.94 l S 0.001 w /F1 24 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 537.82 Tm (Care homes for older people)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 20.58 w 31.2 511.91 m 164.46 511.91 l S 0.001 w 1 1 1 RG 20.58 w 166.71 511.91 m 580.25 511.91 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.32 w 31.2 462.71 m 164.46 462.71 l S 0.001 w 1 1 1 RG 73.32 w 166.71 462.71 m 580.25 462.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 500.49 m 582.46 500.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 523.32 m 582.46 523.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 500.49 m 582.46 500.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 424.92 m 582.46 424.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 524.4 m 30.07 423.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 165.58 524.4 m 165.58 423.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 524.4 m 581.38 423.85 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 507.14 Tm (Name:)Tj ET /F1 12 Tf BT 1 0 0 1 169.56 507.14 Tm (Glebe House)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 484.31 Tm (Address:)Tj ET /F1 12 Tf BT 1 0 0 1 169.56 484.31 Tm (5 Sundays Hill )Tj ET /F1 12 Tf BT 1 0 0 1 169.56 466.73 Tm (Lower Almondsbury)Tj ET /F1 12 Tf BT 1 0 0 1 169.56 449.15 Tm (South Glos)Tj ET /F1 12 Tf BT 1 0 0 1 169.56 431.57 Tm (BS32 4DS)Tj ET /F1 8 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 414.63 Tm ()Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 20.58 w 31.2 393.13 m 391.05 393.13 l S 0.001 w 1 1 1 RG 20.58 w 393.3 393.13 m 580.25 393.13 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 370.3 m 391.05 370.3 l S 0.001 w 1 1 1 RG 20.58 w 393.3 370.3 m 580.25 370.3 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 381.72 m 582.46 381.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 404.55 m 582.46 404.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 381.72 m 582.46 381.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 358.89 m 582.46 358.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 405.63 m 30.07 357.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 392.17 405.63 m 392.17 357.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 405.63 m 581.38 357.81 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 388.36 Tm (The quality rating for this care home is:)Tj ET /F1 12 Tf BT 1 0 0 1 396.14 388.36 Tm (one star adequate service)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 365.53 Tm (The rating was made on:)Tj ET /F1 12 Tf BT 1 0 0 1 396.14 365.53 Tm (03/12/2008)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 327.58 Tm (A quality rating is our assessment of how well a care home, agency or scheme is meeting )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 310.58 Tm (the needs of the people who use it. We give a quality rating following a full assessment of )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 293.58 Tm (the service. We call this a key inspection.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 259.58 Tm (This is a report of a )Tj ET /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 150.58 259.58 Tm (random)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 200.47 259.58 Tm (inspection)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 261.38 259.58 Tm ( of this care home. A )Tj ET /F1 12 Tf BT 1 0 0 1 392.12 259.58 Tm (random inspection is a short, )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 242.58 Tm (focussed inspection. Details of how to get other inspection reports for this care home, )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 225.58 Tm (including the last key inspection report, can be found on the last page of this report.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 191.1 m 315.25 191.1 l S 0.001 w 20.58 w 317.5 191.1 m 565.9 191.1 l S 0.001 w 1 1 1 RG 20.58 w 317.5 168.27 m 346.55 168.27 l S 0.001 w 20.58 w 348.8 168.27 m 377.9 168.27 l S 0.001 w 20.58 w 380.15 168.27 m 409.2 168.27 l S 0.001 w 20.58 w 411.45 168.27 m 440.55 168.27 l S 0.001 w 20.58 w 442.8 168.27 m 471.9 168.27 l S 0.001 w 20.58 w 474.15 168.27 m 503.2 168.27 l S 0.001 w 20.58 w 505.45 168.27 m 534.55 168.27 l S 0.001 w 20.58 w 536.8 168.27 m 565.9 168.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 179.68 m 568.1 179.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 202.51 m 568.1 202.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 179.68 m 568.1 179.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 156.85 m 568.1 156.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 203.59 m 30.07 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 203.59 m 316.37 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 180.76 m 347.67 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 180.76 m 379.02 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 180.76 m 410.32 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 180.76 m 441.67 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 180.76 m 473.02 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 180.76 m 504.32 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 180.76 m 535.67 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 203.59 m 567.02 155.78 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 186.33 Tm (Lead inspector:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 320.35 186.33 Tm (Date:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 163.5 Tm (Grace Agu)Tj ET /F1 12 Tf BT 1 0 0 1 329.63 163.5 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 360.95 163.5 Tm (5)Tj ET /F1 12 Tf BT 1 0 0 1 392.28 163.5 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 423.61 163.5 Tm (6)Tj ET /F1 12 Tf BT 1 0 0 1 454.95 163.5 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 486.28 163.5 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 517.6 163.5 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 548.96 163.5 Tm (9)Tj ET endstream endobj 6 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 612 792]>> endobj 7 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (2)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (10)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 795.58 Tm (Information about the care home)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 20.58 w 31.2 774.1 m 267.21 774.1 l S 0.001 w 1 1 1 RG 20.58 w 269.46 774.1 m 563.65 774.1 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.32 w 31.2 724.9 m 267.21 724.9 l S 0.001 w 1 1 1 RG 73.32 w 269.46 724.9 m 563.65 724.9 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 675.7 m 267.21 675.7 l S 0.001 w 1 1 1 RG 20.58 w 269.46 675.7 m 563.65 675.7 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 652.87 m 267.21 652.87 l S 0.001 w 1 1 1 RG 20.58 w 269.46 652.87 m 563.65 652.87 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 630.04 m 267.21 630.04 l S 0.001 w 1 1 1 RG 20.58 w 269.46 630.04 m 563.65 630.04 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 607.21 m 267.21 607.21 l S 0.001 w 1 1 1 RG 20.58 w 269.46 607.21 m 563.65 607.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.69 m 565.85 762.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 687.12 m 565.85 687.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 664.29 m 565.85 664.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 641.46 m 565.85 641.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 618.63 m 565.85 618.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 785.52 m 565.85 785.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 762.69 m 565.85 762.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 687.12 m 565.85 687.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 664.29 m 565.85 664.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 641.46 m 565.85 641.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 618.63 m 565.85 618.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 595.8 m 565.85 595.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 786.6 m 30.07 594.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 268.34 786.6 m 268.34 594.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 786.6 m 564.78 594.72 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 769.33 Tm (Name of care home:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 769.33 Tm (Glebe House)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 746.5 Tm (Address:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 746.5 Tm (5 Sundays Hill )Tj ET /F1 12 Tf BT 1 0 0 1 272.31 728.92 Tm (Lower Almondsbury)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 711.34 Tm (South Glos)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 693.76 Tm (BS32 4DS)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 670.93 Tm (Telephone number:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 670.93 Tm (01454616116)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 648.1 Tm (Fax number:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 648.1 Tm (01454616118)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 625.27 Tm (Email address:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 625.27 Tm (angela.ryan@btconnect.com)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 602.44 Tm (Provider web address:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 602.44 Tm (www.bristolcarehomes.co.uk)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 566.5 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 547.01 m 353.25 547.01 l S 0.001 w 1 1 1 RG 20.58 w 355.5 547.01 m 565.9 547.01 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 524.18 m 565.6 524.18 l S 0.001 w 20.58 w 31.2 478.52 m 353.25 478.52 l S 0.001 w 1 1 1 RG 20.58 w 355.5 478.52 m 565.9 478.52 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 455.69 m 353.25 455.69 l S 0.001 w 1 1 1 RG 20.58 w 355.5 455.69 m 565.9 455.69 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 535.59 m 568.1 535.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 512.76 m 567.8 512.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 489.93 m 568.1 489.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 559.5 m 354.37 534.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 467.1 m 568.1 467.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 558.42 m 568.1 558.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 535.59 m 567.8 535.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 512.76 m 568.1 512.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 489.93 m 568.1 489.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 467.1 m 568.1 467.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 444.27 m 568.1 444.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 559.5 m 30.07 443.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 491.01 m 354.37 443.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 559.5 m 567.02 443.2 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 542.24 Tm (Name of registered provider\(s\):)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 542.24 Tm (Avonedge Limited)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 519.41 Tm (Name of registered manager \(if applicable\))Tj ET /F1 12 Tf BT 1 0 0 1 34.05 496.58 Tm (Miss )Tj ET /F1 12 Tf BT 1 0 0 1 64.18 496.58 Tm (Helen )Tj ET /F1 12 Tf BT 1 0 0 1 102.6 496.58 Tm (Perkins)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 473.75 Tm (Type of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 473.75 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 450.92 Tm (Number of places registered:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 450.92 Tm (53)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 431.97 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 412.48 m 565.6 412.48 l S 0.001 w 41.16 w 31.2 379.36 m 297.2 379.36 l S 0.001 w 20.58 w 299.45 389.65 m 565.6 389.65 l S 0.001 w 20.58 w 299.45 369.07 m 432.52 369.07 l S 0.001 w 20.58 w 432.52 369.07 m 565.6 369.07 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 401.07 m 567.8 401.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 423.9 m 567.8 423.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 401.07 m 567.8 401.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 357.66 m 567.8 357.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 424.98 m 30.07 356.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 402.15 m 298.32 356.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 424.98 m 566.72 356.58 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 407.71 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 384.88 Tm (Category\(ies\) :)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 384.88 Tm (Number of places \(if applicable\):)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 364.3 Tm (Under 65)Tj ET /F1 12 Tf BT 1 0 0 1 435.37 364.3 Tm (Over 65)Tj ET 1 1 1 RG 35.16 w 31.2 335.58 m 297.25 335.58 l S 0.001 w 35.16 w 299.5 335.58 m 429.25 335.58 l S 0.001 w 35.16 w 431.5 335.58 m 565.9 335.58 l S 0.001 w 20.58 w 31.2 305.46 m 297.25 305.46 l S 0.001 w 20.58 w 299.5 305.46 m 429.25 305.46 l S 0.001 w 20.58 w 431.5 305.46 m 565.9 305.46 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 316.87 m 568.1 316.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 354.28 m 568.1 354.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 316.87 m 568.1 316.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 294.04 m 568.1 294.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 355.36 m 30.07 292.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.37 355.36 m 298.37 292.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 430.37 355.36 m 430.37 292.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 355.36 m 567.02 292.97 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 338.1 Tm (old age, not falling within any other )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 323.52 Tm (category)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 338.1 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 338.1 Tm (53)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 300.69 Tm (physical disability)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 300.69 Tm (5)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 300.69 Tm (0)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 262.25 m 565.6 262.25 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 250.84 m 567.8 250.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 228.01 m 568.1 228.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 190.6 m 568.1 190.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 167.77 m 568.1 167.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 144.94 m 568.1 144.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 107.53 m 568.1 107.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 273.67 m 567.8 273.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 250.84 m 568.1 250.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 228.01 m 568.1 228.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 190.6 m 568.1 190.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 167.77 m 568.1 167.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 144.94 m 568.1 144.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 107.53 m 568.1 107.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 84.7 m 568.1 84.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 274.75 m 30.07 83.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 274.75 m 566.72 83.62 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 257.48 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 234.65 Tm (Manager must be a RN on parts 1 or 12 of the NMC register.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 211.82 Tm (May accommodate one named person aged 32 years or over. The registration wil )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 197.24 Tm (revert to 50 years and over when the person leaves the home.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 174.41 Tm (May accommodate up to 5 persons between 50 and 65 years of age.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 151.58 Tm (May accommodate up to 53 persons aged 65 and over, who are receiving nursing care.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 128.75 Tm (Of the total 53 persons, the home may accommodate up to 3 persons \(who must be 65 )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 114.17 Tm (years or over\) requiring personal care only.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 91.34 Tm (Staffing notice dated 19/3/1998 applies)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 69.91 m 315.25 69.91 l S 0.001 w 1 1 1 RG 20.58 w 317.5 69.91 m 346.55 69.91 l S 0.001 w 20.58 w 348.8 69.91 m 377.9 69.91 l S 0.001 w 20.58 w 380.15 69.91 m 409.2 69.91 l S 0.001 w 20.58 w 411.45 69.91 m 440.55 69.91 l S 0.001 w 20.58 w 442.8 69.91 m 471.9 69.91 l S 0.001 w 20.58 w 474.15 69.91 m 503.2 69.91 l S 0.001 w 20.58 w 505.45 69.91 m 534.55 69.91 l S 0.001 w 20.58 w 536.8 69.91 m 565.9 69.91 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 81.32 m 568.1 81.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 58.49 m 568.1 58.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 82.4 m 30.07 57.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 82.4 m 316.37 57.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 82.4 m 347.67 57.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 82.4 m 379.02 57.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 82.4 m 410.32 57.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 82.4 m 441.67 57.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 82.4 m 473.02 57.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 82.4 m 504.32 57.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 82.4 m 535.67 57.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 82.4 m 567.02 57.42 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 65.14 Tm (Date of last inspection)Tj ET /F1 12 Tf BT 1 0 0 1 328.2 65.14 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 359.53 65.14 Tm (3)Tj ET /F1 12 Tf BT 1 0 0 1 390.86 65.14 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 422.18 65.14 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 453.53 65.14 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 484.86 65.14 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 516.18 65.14 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 547.53 65.14 Tm (8)Tj ET endstream endobj 8 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 9 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (3)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (10)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 17 w 31.2 804.03 m 565.9 804.03 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 795.48 m 30.07 587.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 795.48 m 567.02 587.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 813.65 m 568.1 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 588.15 m 568.1 588.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 793.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 814.73 m 567.02 793.33 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 800.47 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 800.47 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 35.5 781.22 Tm (Glebe House was first registered as a Care Home providing nursing in 1996. It is one )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 764.22 Tm (of three homes in the same ownership. The other homes are Field House in Horfield )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 747.22 Tm (and Beech House in Thornbury. Glebe House is in part a converted older building with )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 730.22 Tm (a purpose built annexe. The home is situated in wooded grounds that are well )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 713.22 Tm (maintained and accessible to residents and visitors. Accommodation is of a high )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 696.22 Tm (standard and is arranged on three floors providing forty-one single bedrooms and six )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 679.22 Tm (rooms for double occupancy. The majority of rooms have en-suite facilities and others )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 662.22 Tm (have a washbasin and a toilet within a short walking distance and there are two large )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 645.22 Tm (lounge areas and two smaller ones for quiet occupation if wished. There is access to all )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 628.22 Tm (parts of the building provided by two passenger lifts. The fees for staying at the Home )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 611.22 Tm (range from 585- 970 a week.)Tj ET /F1 12 Tf BT 1 0 0 1 35.5 594.22 Tm ()Tj ET endstream endobj 10 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 11 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (4)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (10)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 772.57 Tm (What we found:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 698.48 w 31.2 413.27 m 563.65 413.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 763.63 m 565.85 763.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 62.9 m 565.85 62.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 764.71 m 30.07 61.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 764.71 m 564.78 61.82 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 747.45 Tm (The reason for this inspection was to the review the action plan written by the home in )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 732.87 Tm (relation to the last inspection requirements)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 718.29 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 703.71 Tm (To enable us to verify that these requirements have been met we looked at the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 689.13 Tm (following records; the rota, two care files, staff training, accident records. We spoke )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 674.55 Tm (with two staff and five residents and we also observed how care was being provided at )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 659.97 Tm (the home.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 645.39 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 630.81 Tm (We also looked at the complaints procedure and complaints record to help us )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 616.23 Tm (determine how the home handles complaints made by the people living in the home or )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 601.65 Tm (their relatives and the outcome is as follows:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 587.07 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 572.49 Tm (In relation to)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 557.91 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 543.33 Tm (Regulation 15 Standard 7.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 528.75 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 514.17 Tm (We reviewed the care files of two residents and we noted improvement in the in the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 499.59 Tm (care plans compared to the last inspection. However there were still some minor )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 485.01 Tm (concerns in relation to writing care plans for residents' specific needs and ensuring that )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 470.43 Tm (risk assessments are in place for a person whose behavior affects others as recorded )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 455.85 Tm (in the daily notes.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 441.27 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 426.69 Tm (We discussed this and other findings relating to care planning documentation with the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 412.11 Tm (registered manager and the home administration manager and it was agreed that the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 397.53 Tm (concerns need to be addressed to ensure that the residents' needs are satisfactorily )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 382.95 Tm (met.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 368.37 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 353.79 Tm (Requirement 15 Standard 7.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 339.21 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 324.63 Tm (The manager stated that four registered nurses attended Tissue Viability training at )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 310.05 Tm (one of the National Health Service \(NHS\) hospitals and were able to use the knowledge )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 295.47 Tm (acquired to treat a recent resident with hospital acquired pressure sore. The manager )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 280.89 Tm (has made contact with the Tissue Viability Nurse within the South Gloucestershire area )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 266.31 Tm (for future consultation if needed.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 251.73 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 237.15 Tm (Requirement 13 Standard 8.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 222.57 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 207.99 Tm (There was evidence to suggest that the individual identified at the last inspection had )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 193.41 Tm (been transferred to a specialist care setting. The risk identified at the last inspection )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 178.83 Tm (had been eliminated.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 164.25 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 149.67 Tm (Requirement 18 Standard 27.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 135.09 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 120.51 Tm (In relation to staffing levels we reviewed the staffing rota on the day; there were 45 )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 105.93 Tm (residents on the day. The rota showed that there were three trained nurses from 8 am )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 91.35 Tm (to 2pm and nine care assistants from 8am to 2pm excluding one new care assistant on )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 76.77 Tm (induction. The rota also showed an additional care assistant from 7am-11am to help )Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 13 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (5)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (10)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 748.5 w 31.2 438.28 m 563.65 438.28 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 565.85 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 62.9 m 565.85 62.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 61.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 814.73 m 564.78 61.82 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 802.72 Tm (with breakfast. This was confirmed by staff.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 788.14 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 773.56 Tm (The rota also showed that there were two trained nurses from 2pm to 8 pm hours and )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 758.98 Tm (six care assistants from 2pm to 8pm, two trained nurses from 8pm to 8am and three )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 744.4 Tm (care assistants. There is care assistant on twilight shift from 7pm to 12 midnight to )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 729.82 Tm (assist with drinks and support residents to go to bed.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 715.24 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 700.66 Tm (Requirement 8 Standard 31.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 686.08 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 671.5 Tm (Helen is the new manager for Glebe House. She was recently registered by the Care )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 656.92 Tm (Quality Commission after a successful 'Fit Persons Interview'. Staff told us that Helen )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 642.34 Tm (is supportive, approachable and would listen to their concerns. One resident stated )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 627.76 Tm (that Helen is a 'doer', 'she would usually come in early in the morning to see us'. One )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 613.18 Tm (staff member told us that things have improved since the new manager started at )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 598.6 Tm (Glebe House.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 584.02 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 569.44 Tm (Requirement 26 Standard 33.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 554.86 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 540.28 Tm (The registered provider had made regular monthly visits to the home since the last )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 525.7 Tm (inspection and from the reports sent to us there is evidence that all identified issues )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 511.12 Tm (were dealt with satisfactorily.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 496.54 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 481.96 Tm (Requirement 18 Standard 36.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 467.38 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 452.8 Tm (We saw evidence that staff are being supervised. Two staff members that we spoke )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 438.22 Tm (with confirmed that they are receiving supervision and it has helped to provide better )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 423.64 Tm (care for the residents.The manager told us that the registered nurses have been given )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 409.06 Tm (the responsibility of supervising the care assistants and that the registered nurses will )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 394.48 Tm (receive regular supervision from the Home manager. This will lessen the work load on )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 379.9 Tm (the manager and provide opportunity for the registered nurses to learn new skills.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 365.32 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 350.74 Tm (Other areas we looked at include:-)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 336.16 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 321.58 Tm (Complaints.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 307 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 292.42 Tm (Records kept at the home showed that there was one complaint in relation to )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 277.84 Tm (communication with a relative. There was evidence to suggest that this was )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 263.26 Tm (investigated inline with the complaints policy. The manager stated that it was )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 248.68 Tm (satisfactorily resolved by the management.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 234.1 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 219.52 Tm (Training.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 204.94 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 190.36 Tm (There was enough evidence to suggest that staff are receiving training in areas that )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 175.78 Tm (safeguard the welfare of the residents. For example, the organisation has )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 161.2 Tm (comprehensive and intensive 3 week induction training for new carers to ensure that )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 146.62 Tm (they have good understanding of the principles of care before supporting residents. In )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 132.04 Tm (addition the individual continues with an induction module training package with )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 117.46 Tm (supporting Mulberry DVD presentation. There is an ongoing training until they are )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 102.88 Tm (ready to commence National Vocation a Qualification \(NVQ\). Records show that eight )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 88.3 Tm (care assistants are currently undertaking this training.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 73.72 Tm ()Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 15 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (6)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (10)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 90.48 w 31.2 767.29 m 563.65 767.29 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 565.85 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 720.92 m 565.85 720.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 719.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 814.73 m 564.78 719.85 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 802.72 Tm (The manager stated that she recently obtained the South Gloucestershire training )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 788.14 Tm (booklet for this year. This is so that staff can access more training to enhance their )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 773.56 Tm (knowledge in order to provide better outcomes for the residents. Planned training )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 758.98 Tm (courses include two staff to attend Safeguarding Adults alerter training course from )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 744.4 Tm (South Gloucestershire in June, four in July.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 729.82 Tm ()Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 702.85 Tm (What the care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 175.95 702.85 Tm (does well:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr 1 1 1 RG 268.44 w 31.2 557.44 m 563.65 557.44 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 692.79 m 565.85 692.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 422.1 m 565.85 422.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 693.87 m 30.07 421.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 693.87 m 564.78 421.02 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 676.6 Tm (The home's investment in a 24 hour air filtration system which extracts air from ducts )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 662.02 Tm (throughout the home means that the home atmosphere is fresh and free from )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 647.44 Tm (unpleasant odour. On the day of the visit the atmosphere was pleasant, fresh, homely )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 632.86 Tm (and welcoming. Interaction between staff and residents was noted with warmth and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 618.28 Tm (respect.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 603.7 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 589.12 Tm (The home has a unique wheelchair provision. Each resident is assessed for wheelchair )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 574.54 Tm (need on admission and where needed is measured and supplied at the home's cost )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 559.96 Tm (with a fully configured Action 3 wheelchair which provides total support and comfort.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 545.38 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 530.8 Tm (Residents rooms are very well equipped with flat screen televisions, direct in and out )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 516.22 Tm (dial large button telephones and DVD players where requested to make their stay at )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 501.64 Tm (the home comfortable with a homely experience.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 487.06 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 472.48 Tm (The home has a dedicated activities team providing interesting and stimulating )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 457.9 Tm (activities including daily trips in a brand new fully air conditioned minibus during the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 443.32 Tm (summer. For small groups and individuals there is a single wheelchair car to access )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 428.74 Tm (appointments such as the dentist, allowing mobility for individual needs.)Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 401.78 Tm (What they could do better:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr 1 1 1 RG 151.8 w 31.2 314.69 m 563.65 314.69 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 391.71 m 565.85 391.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 237.66 m 565.85 237.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 392.79 m 30.07 236.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 392.79 m 564.78 236.59 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 375.53 Tm (The home must ensure that care plans are in place to meet the assessed needs of two )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 360.95 Tm (identified people living at the home. The care plans must be reviewed regularly and as )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 346.37 Tm (needs change.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 331.79 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 317.21 Tm (All residents must have risk assessments based on individual circumstance.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 302.63 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 288.05 Tm (Residents with recent falls must have risk assessments and same reviewed regularly.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 273.47 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 258.89 Tm (The home must ensure that appropriate strategy is in place to minimise the effect of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 244.31 Tm (one resident's medical condition to the individual and other residents.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 219.35 Tm (If you want to know what action the person responsible for this care home)Tj ET /F1 12 Tf BT 1 0 0 1 483.55 219.35 Tm (is taking )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 203.35 Tm (following this report, you can contact them using the details set out on page 2.)Tj ET endstream endobj 16 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 18 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (7)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (10)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99216 0.9451 0.76078 RG 36.25 w 29.47 780 m 564.97 780 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 28.35 771.5 m 422.1 771.5 l S 0.001 w 17 w 424.35 771.5 m 467.1 771.5 l S 0.001 w 1 1 1 RG 17 w 469.35 771.5 m 494.1 771.5 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 496.35 771.5 m 539.1 771.5 l S 0.001 w 1 1 1 RG 17 w 541.35 771.5 m 566.1 771.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 781.13 m 568.3 781.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 800.38 m 568.3 800.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 781.13 m 568.3 781.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 761.88 m 568.3 761.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 801.46 m 27.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 782.21 m 423.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 782.21 m 468.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 782.21 m 495.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 782.21 m 540.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 801.46 m 567.22 760.8 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 33.75 787.19 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F1 12 Tf BT 1 0 0 1 429.75 767.94 Tm (Yes)Tj ET /F2 12 Tf BT 1 0 0 1 476.37 769.89 Tm (5)Tj ET /F1 12 Tf BT 1 0 0 1 501.75 767.94 Tm (No)Tj ET /F2 12 Tf BT 1 0 0 1 546.75 769.89 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 69.18 w 31.2 671.79 m 566.2 671.79 l S 0.001 w 30.3 w 31.2 619.8 m 91 619.8 l S 0.001 w 30.3 w 93.25 619.8 m 197.4 619.8 l S 0.001 w 30.3 w 199.65 619.8 m 289.5 619.8 l S 0.001 w 30.3 w 291.75 619.8 m 473.9 619.8 l S 0.001 w 30.3 w 476.15 619.8 m 566.2 619.8 l S 0.001 w 1 1 1 RG 81.9 w 31.2 561.45 m 91.05 561.45 l S 0.001 w 81.9 w 93.3 561.45 m 197.4 561.45 l S 0.001 w 81.9 w 199.65 561.45 m 289.45 561.45 l S 0.001 w 81.9 w 291.7 561.45 m 473.8 561.45 l S 0.001 w 81.9 w 476.05 561.45 m 566.1 561.45 l S 0.001 w 67.32 w 31.2 484.59 m 91.05 484.59 l S 0.001 w 67.32 w 93.3 484.59 m 197.4 484.59 l S 0.001 w 67.32 w 199.65 484.59 m 289.45 484.59 l S 0.001 w 67.32 w 291.7 484.59 m 473.8 484.59 l S 0.001 w 67.32 w 476.05 484.59 m 566.1 484.59 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 519.37 m 568.3 519.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 604.6 m 30.07 448.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 604.6 m 567.22 448.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 636.07 m 568.4 636.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 603.52 m 568.3 603.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 604.6 m 92.17 448.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 604.6 m 198.52 448.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 604.6 m 290.57 448.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 604.6 m 474.92 448.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 707.5 m 568.4 707.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 636.07 m 568.4 636.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 603.52 m 568.4 603.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 519.37 m 568.3 519.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 449.8 m 568.3 449.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 708.58 m 30.07 602.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 637.15 m 92.12 602.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 637.15 m 198.52 602.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 637.15 m 290.62 602.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 637.15 m 475.02 602.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 708.58 m 567.32 602.45 l S 0.001 w [] 0 d /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 690.3 Tm (Outstanding statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 671.88 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 657.3 Tm (been met.)Tj ET /F1 12 Tf BT 1 0 0 1 95.57 657.3 Tm ( )Tj ET /F1 12 Tf BT 1 0 0 1 104.02 657.3 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 642.72 Tm (Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 96.58 642.72 Tm ( Regulations 2001 and the National Minimum Standards.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 624.9 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 621.9 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 621.9 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 621.9 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 621.9 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 609.75 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 587.34 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 587.34 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 587.34 Tm (15)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 587.34 Tm (Care plans must be in place )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 572.76 Tm (for identified residents.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 555.18 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 540.6 Tm (To ensure that their needs )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 526.02 Tm (are met.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 587.34 Tm (31/01/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 503.19 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 503.19 Tm (8)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 503.19 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 503.19 Tm (Risk assessment must be in )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 488.61 Tm (place after a fall.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 471.03 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 456.45 Tm (To prevent/minimise falls.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 503.19 Tm (16/01/2009)Tj ET endstream endobj 19 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 20 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (10)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 797.57 Tm (Requirements and recommendations from this inspection:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 782.15 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 52.74 w 31.2 748.59 m 566.2 748.59 l S 0.001 w 30.3 w 31.2 704.82 m 91 704.82 l S 0.001 w 30.3 w 93.25 704.82 m 197.4 704.82 l S 0.001 w 30.3 w 199.65 704.82 m 289.5 704.82 l S 0.001 w 30.3 w 291.75 704.82 m 473.9 704.82 l S 0.001 w 30.3 w 476.15 704.82 m 566.2 704.82 l S 0.001 w 1 1 1 RG 20.58 w 31.2 677.13 m 91.05 677.13 l S 0.001 w 20.58 w 93.3 677.13 m 197.4 677.13 l S 0.001 w 20.58 w 199.65 677.13 m 289.45 677.13 l S 0.001 w 20.58 w 291.7 677.13 m 473.8 677.13 l S 0.001 w 20.58 w 476.05 677.13 m 566.1 677.13 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.07 689.63 m 30.07 664.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 689.63 m 567.22 664.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 721.1 m 568.4 721.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 688.55 m 568.3 688.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 689.63 m 92.17 664.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 689.63 m 198.52 664.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 689.63 m 290.57 664.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 689.63 m 474.92 664.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 776.09 m 568.4 776.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 721.1 m 568.4 721.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 688.55 m 568.4 688.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 665.72 m 568.3 665.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 777.17 m 30.07 687.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 722.18 m 92.12 687.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 722.18 m 198.52 687.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 722.18 m 290.62 687.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 722.18 m 475.02 687.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 777.17 m 567.32 687.47 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 759.9 Tm (Immediate requirements:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 742.32 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 727.74 Tm (The registered person had to meet these within 48 hours.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 709.92 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 706.92 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 706.92 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 706.92 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 706.92 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 694.77 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 66.74 w 31.2 593.85 m 566.2 593.85 l S 0.001 w 30.3 w 31.2 543.08 m 91 543.08 l S 0.001 w 30.3 w 93.25 543.08 m 197.4 543.08 l S 0.001 w 30.3 w 199.65 543.08 m 289.5 543.08 l S 0.001 w 30.3 w 291.75 543.08 m 473.9 543.08 l S 0.001 w 30.3 w 476.15 543.08 m 566.2 543.08 l S 0.001 w 1 1 1 RG 154.8 w 31.2 448.28 m 91.05 448.28 l S 0.001 w 154.8 w 93.3 448.28 m 197.4 448.28 l S 0.001 w 154.8 w 199.65 448.28 m 289.45 448.28 l S 0.001 w 154.8 w 291.7 448.28 m 473.8 448.28 l S 0.001 w 154.8 w 476.05 448.28 m 566.1 448.28 l S 0.001 w 154.8 w 31.2 291.23 m 91.05 291.23 l S 0.001 w 154.8 w 93.3 291.23 m 197.4 291.23 l S 0.001 w 154.8 w 199.65 291.23 m 289.45 291.23 l S 0.001 w 154.8 w 291.7 291.23 m 473.8 291.23 l S 0.001 w 154.8 w 476.05 291.23 m 566.1 291.23 l S 0.001 w 125.64 w 31.2 148.76 m 91.05 148.76 l S 0.001 w 125.64 w 93.3 148.76 m 197.4 148.76 l S 0.001 w 125.64 w 199.65 148.76 m 289.45 148.76 l S 0.001 w 125.64 w 291.7 148.76 m 473.8 148.76 l S 0.001 w 125.64 w 476.05 148.76 m 566.1 148.76 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 369.75 m 568.3 369.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 212.7 m 568.3 212.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 527.88 m 30.07 83.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 527.88 m 567.22 83.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 559.35 m 568.4 559.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 526.8 m 568.3 526.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 527.88 m 92.17 83.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 527.88 m 198.52 83.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 527.88 m 290.57 83.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 527.88 m 474.92 83.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 628.34 m 568.4 628.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 559.35 m 568.4 559.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 526.8 m 568.4 526.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 369.75 m 568.3 369.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 212.7 m 568.3 212.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 84.81 m 568.3 84.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 629.42 m 30.07 525.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 560.43 m 92.12 525.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 560.43 m 198.52 525.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 560.43 m 290.62 525.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 560.43 m 475.02 525.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 629.42 m 567.32 525.73 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 615.16 Tm (Statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 595.16 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 580.58 Tm (Standards Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 166.31 580.58 Tm (Regulations 2001 and the National Minimum Standards. The )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 566 Tm (registered person\(s\) must do this within the timescales we have set.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 548.18 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 545.18 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 545.18 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 545.18 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 545.18 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 533.03 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 510.62 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 510.62 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 510.62 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 510.62 Tm (The home must ensure that )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 496.04 Tm (appropriate strategy is in )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 481.46 Tm (place to minimise the effect )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 466.88 Tm (ofone resident's medical )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 452.3 Tm (condition to the individual )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 437.72 Tm (and other residents.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 420.14 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 405.56 Tm (To protect the health and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 390.98 Tm (welfare of the individual and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 376.4 Tm (those around them.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 510.62 Tm (30/06/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 353.57 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 353.57 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 353.57 Tm (15)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 353.57 Tm (The home must ensure that )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 338.99 Tm (care plans are in place to )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 324.41 Tm (meet the assessed needs of )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 309.83 Tm (two identified people living at )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 295.25 Tm (the home. The care plans )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 280.67 Tm (must be reviewed regularly )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 266.09 Tm (and as needs change.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 248.51 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 233.93 Tm (To meet the individuals' )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 219.35 Tm (needs)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 353.57 Tm (30/06/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 196.52 Tm (3)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 196.52 Tm (8)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 196.52 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 196.52 Tm (All residents must have risk )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 181.94 Tm (assessments based on )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 167.36 Tm (individual circumstance.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 152.78 Tm (Residents with recent falls )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 138.2 Tm (must have risk assessments )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 123.62 Tm (and same reviewed regularly.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 106.04 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 91.46 Tm (To minimise falls)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 196.52 Tm (30/06/2009)Tj ET endstream endobj 21 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 22 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (9)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (10)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 67.32 w 31.2 778.87 m 566.2 778.87 l S 0.001 w 18.15 w 31.2 733.88 m 91.05 733.88 l S 0.001 w 18.15 w 93.3 733.88 m 197.35 733.88 l S 0.001 w 18.15 w 199.6 733.88 m 566.2 733.88 l S 0.001 w 1 1 1 RG 20.58 w 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34.05 797.47 Tm (Recommendations)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 779.89 Tm (These recommendations are taken from the best practice described in the National )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 765.31 Tm (Minimum Standards and the registered person\(s\) should consider them as a way of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 750.73 Tm (improving their service.)Tj ET /F1 10 Tf BT 1 0 0 1 34.05 729.91 Tm (No)Tj ET /F1 10 Tf BT 1 0 0 1 96.15 729.91 Tm (Refer to Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.45 729.91 Tm (Good Practice Recommendations)Tj ET endstream endobj 23 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 24 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (10)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 522.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 31.8 Tm (10)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 795.58 Tm (Reader Information)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 20.58 w 28.35 774.1 m 223.34 774.1 l S 0.001 w 1 1 1 RG 20.58 w 225.59 774.1 m 565 774.1 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 751.27 m 223.34 751.27 l S 0.001 w 1 1 1 RG 20.58 w 225.59 751.27 m 565 751.27 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 728.44 m 223.34 728.44 l S 0.001 w 1 1 1 RG 20.58 w 225.59 728.44 m 565 728.44 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 705.61 m 223.34 705.61 l S 0.001 w 1 1 1 RG 20.58 w 225.59 705.61 m 565 705.61 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 762.69 m 567.2 762.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.86 m 567.2 739.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.03 m 567.2 717.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 785.52 m 567.2 785.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 762.69 m 567.2 762.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.86 m 567.2 739.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.03 m 567.2 717.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.2 m 567.2 694.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 786.6 m 27.22 693.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 224.46 786.6 m 224.46 693.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.13 786.6 m 566.13 693.12 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.2 769.33 Tm (Document Purpose:)Tj ET /F1 12 Tf BT 1 0 0 1 228.43 769.33 Tm (Inspection Report)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 746.5 Tm (Author:)Tj ET /F1 12 Tf BT 1 0 0 1 228.43 746.5 Tm (CSCI)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 723.67 Tm (Audience:)Tj ET /F1 12 Tf BT 1 0 0 1 228.43 723.67 Tm (General Public)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 700.84 Tm (Further copies from:)Tj ET /F1 12 Tf BT 1 0 0 1 228.43 700.84 Tm (0870 240 7535)Tj ET /F1 12 Tf BT 1 0 0 1 329.28 700.84 Tm (\(telephone order line\))Tj ET /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 679.89 Tm ()Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 665.31 Tm ()Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 650.73 Tm ()Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr 0.98431 0.78824 0.08627 RG 78.9 w 25.8 608.76 m 563.3 608.76 l S 0.001 w /F1 12 Tf BT 1 0 0 1 34.05 633.15 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 618.57 Tm (Copies of the National Minimum Standards )Tj ET /F1 12 Tf BT 1 0 0 1 303.94 618.57 Tm (Care Homes for Older People can be )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 603.99 Tm (found at www.dh.gov.uk or got from The Stationery Office \(TSO\) PO Box 29, St )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 589.41 Tm (Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 574.83 Tm (the Stationery Office is also available: www.tso.co.uk/bookshop)Tj ET /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 554.25 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 536.67 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 522.09 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 507.51 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 34.16 w 25.8 487.91 m 563.3 487.91 l S 0.001 w /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 482.39 Tm (Helpline:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 448.23 Tm (Telephone:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 147.95 448.23 Tm (03000 616161)Tj ET /F1 20 Tf BT 1 0 0 1 301.95 448.23 Tm (or)Tj ET /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 416.57 Tm (Textphone)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 134.15 416.57 Tm (:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 150.27 416.57 Tm (or)Tj ET /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 384.91 Tm (Email:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 99.55 384.91 Tm (enquiries@cqc.org.uk)Tj ET /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 353.25 Tm (Web:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 100.35 353.25 Tm (www.cqc.org.uk)Tj ET /F1 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 323.6 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 294.86 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 28.35 272.14 Tm (We want people to be able to access this information. If you would like a summary in a )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 254.65 Tm (different format or language please contact our helpline or go to our website.)Tj ET /F1 18 Tf BT 1 0 0 1 28.35 228.62 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 205.9 Tm (Copyright \()Tj ET /F1 12 Tf BT 1 0 0 1 112.69 205.9 Tm (2009)Tj ET /F1 12 Tf BT 1 0 0 1 143.22 205.9 Tm (\) Commission for Social Care Inspection \(CSCI\). This publication may )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 188.41 Tm (be reproduced in whole or in part, free of charge, in any format or medium provided )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 170.91 Tm (that it is not used for commercial gain. This consent is subject to the material being )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 153.42 Tm (reproduced accurately and on proviso that it is not used in a derogatory manner or )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 135.92 Tm (misleading context. The material should be acknowledged as CSCI copyright, with the )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 118.43 Tm (title and date of publication of the document specified.)Tj ET endstream endobj 25 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 26 0 obj <>stream %!PS-AdobeFont-1.0: Verdana Typeface and data 1996 Microsoft Corporation. All Rights Reserved %%CreationDate: Thu Oct 09 15:25:10 2008 % Converted from TrueType font 'VERDANA.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.35) readonly def /Notice (Typeface and data 1996 Microsoft Corporation. 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