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768.28 Tm (Information about the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 20.58 w 31.2 746.8 m 274.61 746.8 l S 0.001 w 1 1 1 RG 20.58 w 276.86 746.8 m 580.25 746.8 l S 0.001 w 0.95294 0.95294 0.95294 RG 73.32 w 31.2 697.6 m 274.61 697.6 l S 0.001 w 1 1 1 RG 73.32 w 276.86 697.6 m 580.25 697.6 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 648.4 m 274.61 648.4 l S 0.001 w 1 1 1 RG 20.58 w 276.86 648.4 m 580.25 648.4 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 625.57 m 274.61 625.57 l S 0.001 w 1 1 1 RG 20.58 w 276.86 625.57 m 580.25 625.57 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 602.74 m 274.61 602.74 l S 0.001 w 1 1 1 RG 20.58 w 276.86 602.74 m 580.25 602.74 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 579.91 m 274.61 579.91 l S 0.001 w 1 1 1 RG 20.58 w 276.86 579.91 m 580.25 579.91 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 735.39 m 582.46 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 659.82 m 582.46 659.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 636.98 m 582.46 636.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 614.16 m 582.46 614.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.33 m 582.46 591.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 758.22 m 582.46 758.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 735.39 m 582.46 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 659.82 m 582.46 659.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 636.98 m 582.46 636.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 614.16 m 582.46 614.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.33 m 582.46 591.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 568.49 m 582.46 568.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 759.29 m 30.07 567.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 275.73 759.29 m 275.73 567.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 759.29 m 581.38 567.42 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 742.03 Tm (Name of care home:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 742.03 Tm (Abbey Grange)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 719.2 Tm (Address:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 719.2 Tm (47 Venns Lane )Tj ET /F1 12 Tf BT 1 0 0 1 279.71 701.62 Tm (Hereford)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 684.04 Tm (Herefordshire)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 666.46 Tm (HR1 1DT)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 643.63 Tm (Telephone number:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 643.63 Tm (01432271519)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 620.8 Tm (Fax number:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 620.8 Tm (01432271519)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 597.97 Tm (Email address:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 597.97 Tm (ubheedave@yahoo.co.uk)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 575.14 Tm (Provider web address:)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 539.2 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 35.16 w 31.2 512.41 m 353.25 512.41 l S 0.001 w 1 1 1 RG 35.16 w 355.5 512.41 m 565.9 512.41 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 482.3 m 353.25 482.3 l S 0.001 w 1 1 1 RG 20.58 w 355.5 482.3 m 565.9 482.3 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 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ET /F1 12 Tf BT 1 0 0 1 34.05 454.7 Tm (Number of places registered:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 454.7 Tm (29)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 435.75 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 66.24 w 32.32 392.3 m 564.47 392.3 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 404.85 m 567.8 404.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 297.24 382.02 m 567.8 382.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 427.67 m 567.8 427.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 404.85 m 567.8 404.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 297.24 382.02 m 567.8 382.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 359.18 m 567.8 359.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 428.75 m 30.07 358.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 405.92 m 298.32 358.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.52 383.09 m 432.52 358.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 428.75 m 566.72 358.11 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 411.49 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 388.66 Tm (Category\(ies\) :)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 388.66 Tm (Number of places \(if applicable\):)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 365.83 Tm (Under 65)Tj ET /F1 12 Tf BT 1 0 0 1 436.5 365.83 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 344.39 m 297.25 344.39 l S 0.001 w 20.58 w 299.5 344.39 m 429.25 344.39 l S 0.001 w 20.58 w 431.5 344.39 m 565.9 344.39 l S 0.001 w 35.16 w 31.2 314.27 m 297.25 314.27 l S 0.001 w 35.16 w 299.5 314.27 m 429.25 314.27 l S 0.001 w 35.16 w 431.5 314.27 m 565.9 314.27 l S 0.001 w 35.16 w 31.2 276.86 m 297.25 276.86 l S 0.001 w 35.16 w 299.5 276.86 m 429.25 276.86 l S 0.001 w 35.16 w 431.5 276.86 m 565.9 276.86 l S 0.001 w 20.58 w 31.2 246.74 m 297.25 246.74 l S 0.001 w 20.58 w 299.5 246.74 m 429.25 246.74 l S 0.001 w 20.58 w 431.5 246.74 m 565.9 246.74 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 332.98 m 568.1 332.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 295.57 m 568.1 295.57 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 258.16 m 568.1 258.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 355.81 m 568.1 355.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 332.98 m 568.1 332.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 295.57 m 568.1 295.57 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 258.16 m 568.1 258.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 235.33 m 568.1 235.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 356.89 m 30.07 234.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.37 356.89 m 298.37 234.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 430.37 356.89 m 430.37 234.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 356.89 m 567.02 234.25 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 339.63 Tm (dementia)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 339.63 Tm (29)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 339.63 Tm (29)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 316.8 Tm (mental disorder, excluding learning )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 302.21 Tm (disability or dementia)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 316.8 Tm (29)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 316.8 Tm (29)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 279.39 Tm (old age, not falling within any other )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 264.8 Tm (category)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 279.39 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 279.39 Tm (29)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 241.98 Tm (physical disability)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 241.98 Tm (29)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 241.98 Tm (0)Tj ET 0.95294 0.95294 0.95294 RG 80.82 w 32.32 172.29 m 564.77 172.29 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 192.13 m 567.8 192.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 169.29 m 568.1 169.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 214.96 m 567.8 214.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 192.13 m 568.1 192.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 169.29 m 568.1 169.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 131.88 m 568.1 131.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 216.03 m 30.07 130.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 216.03 m 566.72 130.81 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 198.77 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 175.94 Tm (All residents must be at least 50 years of age on admission.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 153.11 Tm (That Mr Ubhee works a minimum of 30 hours a week at Abbey Grange in order to fulfil )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 138.53 Tm (his responsibilities as the Care Manager.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 117.1 m 315.25 117.1 l S 0.001 w 1 1 1 RG 20.58 w 317.5 117.1 m 346.55 117.1 l S 0.001 w 20.58 w 348.8 117.1 m 377.9 117.1 l S 0.001 w 20.58 w 380.15 117.1 m 409.2 117.1 l S 0.001 w 20.58 w 411.45 117.1 m 440.55 117.1 l S 0.001 w 20.58 w 442.8 117.1 m 471.9 117.1 l S 0.001 w 20.58 w 474.15 117.1 m 503.2 117.1 l S 0.001 w 20.58 w 505.45 117.1 m 534.55 117.1 l S 0.001 w 20.58 w 536.8 117.1 m 565.9 117.1 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 128.51 m 568.1 128.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 105.68 m 568.1 105.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 129.59 m 30.07 104.6 l S 0.001 w 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(9)Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 93.81 m 565.9 93.81 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 84.18 m 568.1 84.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 85.26 m 30.07 34.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 85.26 m 567.02 34.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 103.43 m 568.1 103.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 84.18 m 568.1 84.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 35.8 m 568.1 35.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 104.51 m 30.07 83.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 104.51 m 567.02 83.1 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 90.25 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 90.25 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 35.5 71 Tm (Abbey Grange is situated in a residential area on the outskirts of Hereford city. There )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 53.99 Tm (is a parking area at the front of the home and local buses pass within easy reach. The )Tj ET endstream endobj 8 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 9 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (3)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 17 w 31.2 776.72 m 565.9 776.72 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 767.1 m 568.1 767.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 768.18 m 30.07 610.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 768.18 m 567.02 610.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 786.35 m 568.1 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 767.1 m 568.1 767.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 611.85 m 568.1 611.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 766.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 787.43 m 567.02 766.02 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 773.16 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 773.16 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 756.16 Tm (original part of the premises has been adapted for its current use. It carries a listed )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 739.16 Tm (building status. This places some restriction for making desired alterations. The original )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 722.16 Tm (building has been extended to provide additional, purpose-built accommodation. The )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 705.16 Tm (home is registered to provide care to 29 people who are over 50 years of age and who )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 688.16 Tm (have needs arising from old age, dementia or mental disorder. Information about the )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 671.16 Tm (service is displayed in the main entrance hall of the home. A copy of the most recent )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 654.16 Tm (inspection report is also displayed. A schedule of fees is available from the home. )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 637.16 Tm (Additional charges are made for hairdressing, transport, escort, chiropody, toiletries )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 620.16 Tm (and newspapers.)Tj ET endstream endobj 10 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 11 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (4)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 745.27 Tm (What we found:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 691.53 w 31.2 389.44 m 580.26 389.44 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 736.33 m 582.46 736.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.55 m 582.46 42.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 737.41 m 30.07 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 737.41 m 581.38 41.47 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 720.15 Tm (We, the Commission did a short and focused inspection of the home on 6th August 2009 )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 705.57 Tm (because of information we received from Herefordshire Council on 5th August 2009.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 690.98 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 676.41 Tm (We were told about a moving and handling training event arranged for 18 staff from the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 661.83 Tm (home on 4th August which only six staff attended. We were concerned because the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 647.24 Tm (trainer had encountered problems getting the right information from Mr Ubhee about who )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 632.66 Tm (would attend and because on the day of the training Mr Ubhee was on holiday and staff )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 618.09 Tm (at the home were not aware of the course. The trainer had spoken to a new manager at )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 603.51 Tm (the home who was able to arrange for some staff to attend the course in the afternoon. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 588.92 Tm (Before we received this information we were not aware that a new manager had been )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 574.34 Tm (appointed. We decided that we needed to go to the home to make sure that adequate )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 559.77 Tm (arrangements were in place for the day to day running of the home and to obtain )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 545.18 Tm (information about the new manager. We phoned the home before we went because we )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 530.6 Tm (needed the new manager \(who we will refer to as the acting manager\) to be there if )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 516.03 Tm (possible.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 501.45 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 486.86 Tm (On arrival at the home we met with the acting manager and a new administrator. On )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 472.29 Tm (meeting them we found that both were known to us from another care service where )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 457.7 Tm (they had worked previously. Both confirmed that they did not start work at Abbey Grange )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 443.13 Tm (until their references and checks with the Criminal Records Bureau had arrived. This )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 428.55 Tm (reassured us that both people are suitable to be employed in a care service and have )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 413.96 Tm (recent experience relevant to managing one \(although this was a domiciliary care agency, )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 399.39 Tm (not a care home\).)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 384.8 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 370.23 Tm (The acting manager told us she had been at the home for just over a week. The )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 355.64 Tm (administrator had started a few days ago. We asked them what had taken place in )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 341.07 Tm (respect of the staff training and they confirmed that they had needed to work with )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 326.48 Tm (Herefordshire Council at short notice to make staff available to attend. Most staff had )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 311.9 Tm (either been rostered to work that day or were on a day off. The acting manager explained )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 297.33 Tm (that one of her priorities will be to review and overhaul training arrangements at the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 282.74 Tm (home. To this end she had already taken steps to obtain assistance in doing a training )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 268.17 Tm (needs analysis for the home.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 253.59 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 239.01 Tm (We asked the acting manager what other priorities she had identified and she detailed )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 224.43 Tm (medication, care planning, record keeping and management and infection control as )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 209.85 Tm (areas where improvements are needed. We asked if she had seen the most recent key )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 195.26 Tm (inspection report \(which has not yet been published\). She had not seen this and we )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 180.68 Tm (suggested that she ask Mr Ubhee if she could have a copy. This is because we considered )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 166.1 Tm (she should be aware of the contents to be able to support Mr Ubhee in bringing about the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 151.52 Tm (improvements we consider are needed at the home.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 136.95 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 122.36 Tm (The acting manager and the administrator confirmed that they have contact details while )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 107.79 Tm (Mr Ubhee is away, both for him and for the manager of another home he is involved in )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 93.21 Tm (operating. They also confirmed that they have been given the financial resources and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 78.63 Tm (authority to deal with any emergencies that arise while Mr Ubhee is away and to make )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 64.04 Tm (essential purchases.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 49.47 Tm ()Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 13 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 134.22 w 31.2 718.11 m 580.26 718.11 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 649.88 m 582.46 649.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 648.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 648.8 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 775.41 Tm (Both staff told us that they have recognised that work is needed to improve the service at )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 760.84 Tm (Abbey Grange and that they have a meeting booked with Mr Ubhee as soon as he returns )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 746.26 Tm (to discuss what needs to be done. They showed an energetic and enthusiastic )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 731.67 Tm (committment to making changes and were hoping that Mr Ubhee would welcome this and )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 717.09 Tm (support their efforts.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 702.52 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 687.93 Tm (We did not make any new requirements as a result of this inspection and did not check )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 673.35 Tm (what action had been taken in respect of requirements made following our key inspection )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 658.78 Tm (in May; we will be doing this at a later date.)Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 631.81 Tm (What the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 175.95 631.81 Tm (does well:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 35.16 w 31.2 603.04 m 580.26 603.04 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 621.74 m 582.46 621.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 584.34 m 582.46 584.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 622.82 m 30.07 583.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 622.82 m 581.38 583.26 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 605.56 Tm (This information is detailed in the report of our most recent key inspection in May 2009. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 590.98 Tm (This report will be available on our website shortly.)Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 564.02 Tm (What they could do better:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 35.16 w 31.2 535.24 m 580.26 535.24 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 553.95 m 582.46 553.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 516.54 m 582.46 516.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 555.03 m 30.07 515.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 555.03 m 581.38 515.46 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 537.77 Tm (This information is detailed in the report of our most recent key inspection in May 2009. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 523.18 Tm (This report will be available on our website shortly.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 498.23 Tm (If you want to know what action the person responsible for this care home)Tj ET /F1 12 Tf BT 1 0 0 1 483.55 498.23 Tm (is taking )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 482.23 Tm (following this report, you can contact them using the details set out on page 2.)Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 16 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (6)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 36.25 w 29.47 752.7 m 564.97 752.7 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 773.08 m 568.3 773.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 734.58 m 568.3 734.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 774.15 m 27.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 754.9 m 423.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 754.9 m 468.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 754.9 m 495.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 754.9 m 540.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 774.15 m 567.22 733.5 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 33.75 759.89 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F1 12 Tf BT 1 0 0 1 429.75 740.64 Tm (Yes)Tj ET /F2 12 Tf BT 1 0 0 1 476.37 742.58 Tm (5)Tj ET /F1 12 Tf BT 1 0 0 1 501.75 740.64 Tm (No)Tj ET /F2 12 Tf BT 1 0 0 1 546.75 742.58 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 635.4 w 32.32 361.38 m 564.97 361.38 l S 0.001 w 1 1 1 RG 256.86 w 31.2 447.79 m 91.05 447.79 l S 0.001 w 256.86 w 93.3 447.79 m 197.4 447.79 l S 0.001 w 256.86 w 199.65 447.79 m 289.45 447.79 l S 0.001 w 256.86 w 291.7 447.79 m 473.8 447.79 l S 0.001 w 256.86 w 476.05 447.79 m 566.1 447.79 l S 0.001 w 213.12 w 31.2 210.55 m 91.05 210.55 l S 0.001 w 213.12 w 93.3 210.55 m 197.4 210.55 l S 0.001 w 213.12 w 199.65 210.55 m 289.45 210.55 l S 0.001 w 213.12 w 291.7 210.55 m 473.8 210.55 l S 0.001 w 213.12 w 476.05 210.55 m 566.1 210.55 l S 0.001 w 59.19 w 31.2 72.14 m 91.05 72.14 l S 0.001 w 59.19 w 93.3 72.14 m 197.4 72.14 l S 0.001 w 59.19 w 199.65 72.14 m 289.45 72.14 l S 0.001 w 59.19 w 291.7 72.14 m 473.8 72.14 l S 0.001 w 59.19 w 476.05 72.14 m 566.1 72.14 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 318.23 m 568.3 318.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 102.86 m 568.3 102.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 578.42 m 30.07 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 578.42 m 567.22 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 609.9 m 568.4 609.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 577.34 m 568.3 577.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 578.42 m 92.17 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 578.42 m 198.52 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 578.42 m 290.57 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 578.42 m 474.92 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 681.33 m 568.4 681.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 609.9 m 568.4 609.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 577.34 m 568.4 577.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 318.23 m 568.3 318.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 102.86 m 568.3 102.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 41.42 m 568.3 41.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 682.4 m 30.07 576.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 610.97 m 92.12 576.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 610.97 m 198.52 576.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 610.97 m 290.62 576.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 610.97 m 475.02 576.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 682.4 m 567.32 576.27 l S 0.001 w [] 0 d /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 664.12 Tm (Outstanding statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 645.7 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 631.12 Tm (been met.)Tj ET /F1 12 Tf BT 1 0 0 1 95.57 631.12 Tm ( )Tj ET /F1 12 Tf BT 1 0 0 1 104.02 631.12 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 616.54 Tm (Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 96.58 616.54 Tm ( Regulations 2001 and the National Minimum Standards.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 598.72 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 595.72 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 595.72 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 595.72 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 595.72 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 583.57 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 561.16 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 561.16 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 561.16 Tm (4)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 561.16 Tm (Regulation 4\(1\) There must )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 546.58 Tm (be an up to date statement )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 532 Tm (of purpose and service user )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 517.42 Tm (guide available in the home )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 502.84 Tm (at all times. These )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 488.26 Tm (documents must reflect the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 473.68 Tm (type and level of care that )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 459.1 Tm (the home is set up to be able )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 444.52 Tm (to provide.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 426.94 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 412.36 Tm (This is to ensure that the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 397.78 Tm (home has clear and realistic )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 383.2 Tm (aims for the needs that can )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 368.62 Tm (be properly catered for at the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 354.04 Tm (home and so people thinking )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 339.46 Tm (of living there know what )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 324.88 Tm (they can expect.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 561.16 Tm (31/07/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 302.05 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 302.05 Tm (8)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 302.05 Tm (12)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 302.05 Tm (Regulation 12\(1\) You must )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 287.47 Tm (have reliable arrangements )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 272.89 Tm (in place for providing the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 258.31 Tm (personal care needed by )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 243.73 Tm (each person living in the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 229.15 Tm (home. )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 211.57 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 196.99 Tm (This is to ensure that each )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 182.41 Tm (person has their individual )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 167.83 Tm (care needs noticed and dealt )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 153.25 Tm (with promptly and in the way )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 138.67 Tm (best suited to them as )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 124.09 Tm (identified in their assessment )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 109.51 Tm (and care plan.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 302.05 Tm (31/07/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 86.68 Tm (3)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 86.68 Tm (9)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 86.68 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 86.68 Tm (The service must make )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 72.1 Tm (arrangements to ensure that )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 57.52 Tm (there are records for )Tj ET /F1 12 Tf BT 1 0 0 1 478.9 86.68 Tm (30/04/2009)Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 18 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 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682.37 m 568.4 682.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 510.74 m 568.3 510.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 237.05 m 568.3 237.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 94.58 m 568.3 94.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.55 m 568.3 42.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 716 m 92.12 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 716 m 198.52 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 716 m 290.62 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 716 m 475.02 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 787.43 m 567.32 681.29 l S 0.001 w [] 0 d /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 769.15 Tm (Outstanding statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 750.72 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 736.15 Tm (been met.)Tj ET /F1 12 Tf BT 1 0 0 1 95.57 736.15 Tm ( )Tj ET /F1 12 Tf BT 1 0 0 1 104.02 736.15 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 721.57 Tm (Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 96.58 721.57 Tm ( Regulations 2001 and the National Minimum Standards.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 703.74 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 700.74 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 700.74 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 700.74 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 700.74 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 688.59 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 292.3 671.43 Tm (medicines documenting what )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 656.85 Tm (medication is stored and )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 642.28 Tm (available within the service, )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 627.7 Tm (including receipt, )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 613.11 Tm (administration and disposal )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 598.53 Tm (records.)Tj ET /F1 12 Tf BT 1 0 0 1 292.3 577.96 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 292.3 563.38 Tm (This is in order to ensure )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 548.79 Tm (that the residents medication )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 534.22 Tm (needs are being )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 519.64 Tm (safeguarded.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 494.55 Tm (4)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 494.55 Tm (9)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 494.55 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 494.55 Tm (Regulation 13\(2\)You must )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 479.98 Tm (ensure that effective )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 465.39 Tm (arrangements are in place )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 450.82 Tm (for the stock control of )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 436.23 Tm (medication and for ensuring )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 421.65 Tm (that people reliably receive )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 407.08 Tm (the medication prescribed for )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 392.49 Tm (them.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 374.92 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 360.33 Tm (This is to make sure that you )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 345.76 Tm (do not run out of people's )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 331.17 Tm (medication and so that )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 316.6 Tm (people can be confident that )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 302.02 Tm (you will give them the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 287.43 Tm (medication prescribed fro )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 272.86 Tm (them by their general )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 258.27 Tm (practitioner or other health )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 243.7 Tm (professionals.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 494.55 Tm (31/07/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 220.87 Tm (5)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 220.87 Tm (10)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 220.87 Tm (12)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 220.87 Tm (Regulation 12\(4\) You must )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 206.29 Tm (make facilities available for )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 191.71 Tm (private discussions, reviews, )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 177.13 Tm (health consultations etc.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 159.54 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 144.96 Tm (This is to make sure that )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 130.38 Tm (people living at the home )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 115.81 Tm (have their dignity and right )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 101.22 Tm (to privacy upheld.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 220.87 Tm (31/07/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 78.39 Tm (6)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 78.39 Tm (12)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 78.39 Tm (12)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 78.39 Tm (Regulation 12\(3\) In addition )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 63.81 Tm (to your set list of activities )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 49.24 Tm (you must take steps to find )Tj ET /F1 12 Tf BT 1 0 0 1 478.9 78.39 Tm (31/07/2009)Tj ET endstream 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(Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 700.74 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 688.59 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 292.3 671.43 Tm (out what people's individual )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 656.85 Tm (preferences are for how they )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 642.28 Tm (would like to spend their )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 627.7 Tm (time.)Tj ET /F1 12 Tf BT 1 0 0 1 292.3 607.11 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 292.3 592.53 Tm (This is to give people chance )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 577.96 Tm (to spend time doing things )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 563.38 Tm (that they enjoy.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 538.29 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 538.29 Tm (15)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 538.29 Tm (12)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 538.29 Tm (Regulation 12\(2\) You must )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 523.72 Tm (provide people who live at )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 509.14 Tm (Abbey Grange with )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 494.55 Tm (opportunities for influencing )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 479.98 Tm (the range of meals provided.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 462.39 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 447.82 Tm (This is to give people a say )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 433.23 Tm (over this important aspect of )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 418.65 Tm (their lives and to improve the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 404.08 Tm (choice available to them.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 538.29 Tm (31/07/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 381.24 Tm (8)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 381.24 Tm (15)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 381.24 Tm (12)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 381.24 Tm (Regulation 12\(1\) You must )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 366.67 Tm (ensure that people are )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 352.08 Tm (provided with the staff time )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 337.51 Tm (and attention they need at )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 322.92 Tm (meal times.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 305.35 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 290.77 Tm (This is to make sure that )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 276.18 Tm (each person is given the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 261.61 Tm (support they need to eat )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 247.02 Tm (their meals so that their )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 232.45 Tm (nutritional needs are met.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 381.24 Tm (31/07/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 209.62 Tm (9)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 209.62 Tm (18)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 209.62 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 209.62 Tm (Regulation 13\(6\) Mr Ubhee )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 195.04 Tm (must do up to date )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 180.46 Tm (safeguarding training and we )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 165.88 Tm (strongly recommend that he )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 151.29 Tm (does this in Herefordshire.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 133.71 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 119.14 Tm (This is to make sure that the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 104.56 Tm (manager is fully conversant )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 89.97 Tm (with local multi agency )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 75.39 Tm (safeguarding procedures; )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 60.81 Tm (this will help him to make )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 46.24 Tm (sure people living at Abbey )Tj ET /F1 12 Tf BT 1 0 0 1 478.9 209.62 Tm (31/08/2009)Tj ET endstream endobj 21 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 22 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (9)Tj ET 0.75294 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683.45 m 92.17 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 683.45 m 198.52 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 683.45 m 290.57 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 683.45 m 474.92 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 786.35 m 568.4 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 714.92 m 568.4 714.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 682.37 m 568.4 682.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 647.96 m 568.3 647.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 490.91 m 568.3 490.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 319.28 m 568.3 319.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 74.75 m 568.3 74.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.55 m 568.3 42.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 716 m 92.12 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 716 m 198.52 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 716 m 290.62 681.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 716 m 475.02 681.29 l S 0.001 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479 688.59 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 292.3 671.43 Tm (Grange are properly )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 656.85 Tm (safeguarded.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 631.78 Tm (10)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 631.78 Tm (19)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 631.78 Tm (12)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 631.78 Tm (Regulation 12 \(4\) You must )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 617.2 Tm (provide facilities for )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 602.61 Tm (conversations \(including )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 588.03 Tm (phone calls\) about people )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 573.46 Tm (living in the home to be in )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 558.88 Tm (private.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 541.29 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 526.72 Tm (This is to make sure that )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 512.14 Tm (people's privacy and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 497.55 Tm (confidentiality is upheld.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 631.78 Tm (31/07/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 474.73 Tm (11)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 474.73 Tm (27)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 474.73 Tm (17)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 474.73 Tm (Regulation 17\(2\) schedule 4, )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 460.14 Tm (para 7 The staff rota must )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 445.57 Tm (always reflect the actual as )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 430.98 Tm (well as the planned staffing )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 416.4 Tm (arrangements in the home.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 398.83 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 384.24 Tm (This is becuase the rota is an )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 369.67 Tm (essential management tool )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 355.08 Tm (to assist in making sure )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 340.51 Tm (there are enough staff on )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 325.92 Tm (duty .)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 474.73 Tm (31/07/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 303.1 Tm (12)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 303.1 Tm (28)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 303.1 Tm (19)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 303.1 Tm (You must ensure that in )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 288.52 Tm (respect of all people )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 273.93 Tm (employed at the care home )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 259.36 Tm (all relevant information and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 244.77 Tm (documents as required by )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 230.2 Tm (Regulation 19 is sought and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 215.62 Tm (available for inspection. A )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 201.04 Tm (previous requirement )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 186.46 Tm (regarding this is subject to )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 171.88 Tm (formal action by the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 157.29 Tm (Commission at present.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 139.71 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 125.14 Tm (This is to help protect people )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 110.56 Tm (living in the home from )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 95.97 Tm (unsuitable staff being )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 81.39 Tm (employed.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 303.1 Tm (31/07/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 58.56 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 58.56 Tm (29)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 58.56 Tm (19)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 58.56 Tm (Where people are employed )Tj ET /F1 12 Tf BT 1 0 0 1 478.9 58.56 Tm (27/03/2009)Tj ET endstream endobj 23 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC 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inspection, but have still not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 736.15 Tm (been met.)Tj ET /F1 12 Tf BT 1 0 0 1 95.57 736.15 Tm ( )Tj ET /F1 12 Tf BT 1 0 0 1 104.02 736.15 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 721.57 Tm (Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 96.58 721.57 Tm ( Regulations 2001 and the National Minimum Standards.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 703.74 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 700.74 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 700.74 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 700.74 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 700.74 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 688.59 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 292.3 671.43 Tm (to work at the home with a )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 656.85 Tm (POVA 1st check ensure that )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 642.28 Tm (appropriate arrangements )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 627.7 Tm (are put in place to ensure )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 613.11 Tm (that they work in accordance )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 598.53 Tm (with Regulation 19\(11\) of the )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 583.96 Tm (Care Homes Regulations )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 569.38 Tm (2001. )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 548.79 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 292.3 534.22 Tm (To help protect people living )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 519.64 Tm (in the home from unsuitable )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 505.05 Tm (staff being employed. We )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 490.48 Tm (have issued a statutory )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 475.89 Tm (notice about this.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 450.82 Tm (14)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 450.82 Tm (30)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 450.82 Tm (18)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 450.82 Tm (You must make arrangement )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 436.23 Tm (to ensure that in future staff )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 421.65 Tm (induction training is based on )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 407.08 Tm (the nationally recognised )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 392.49 Tm (workforce induction )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 377.92 Tm (standards as set out by Skills )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 363.33 Tm (for Care.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 345.76 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 331.17 Tm (This is to ensure that new )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 316.6 Tm (staff entering employment at )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 302.02 Tm (Abbey Grange are trained to )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 287.43 Tm (nationally expected )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 272.86 Tm (standards.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 450.82 Tm (31/07/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 250.02 Tm (15)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 250.02 Tm (30)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 250.02 Tm (18)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 250.02 Tm (You must be able to )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 235.45 Tm (demonstrate that any )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 220.87 Tm (member of staff you leave in )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 206.29 Tm (charge of the home has been )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 191.71 Tm (assessed by you as being )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 177.13 Tm (suitable to be given this )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 162.54 Tm (responsibility.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 144.96 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 130.38 Tm (This is to ensure that there is )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 115.81 Tm (a member of staff on duty at )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 101.22 Tm (all times who is competent to )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 86.64 Tm (take responsibility for the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 72.07 Tm (safety and well being of the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 57.49 Tm (people living there and of the )Tj ET /F1 12 Tf BT 1 0 0 1 478.9 250.02 Tm (31/07/2009)Tj ET endstream endobj 25 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 26 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (11)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 536.06 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 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(home at all times. )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 585.03 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 570.46 Tm (This will make sure that )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 555.88 Tm (people who use services )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 541.29 Tm (receive appropriate attention )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 526.72 Tm (in an accident. )Tj ET /F1 12 Tf BT 1 0 0 1 478.9 646.35 Tm (30/09/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 503.89 Tm (17)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 503.89 Tm (38)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 503.89 Tm (24A)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 503.89 Tm (You must comply with the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 489.3 Tm (requirements of the recent )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 474.73 Tm (inspection report by Hereford )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 460.14 Tm (and Worcester Fire and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 445.57 Tm (Rescue Service)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 427.98 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 413.4 Tm (To ensure that fire safety )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 398.83 Tm (arrangements at the home )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 384.24 Tm (will protect people living )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 369.67 Tm (there in the even of a fire.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 503.89 Tm (30/09/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 346.83 Tm (18)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 346.83 Tm (38)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 346.83 Tm (18)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 346.83 Tm (You must make )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 332.26 Tm (arrangements to ensure that )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 317.67 Tm (all staff receive training in )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 303.1 Tm (health and safety related )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 288.52 Tm (topics relevent to the work )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 273.93 Tm (they do.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 256.36 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 241.77 Tm (This will ensure that the staff )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 227.2 Tm (team has the necessary )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 212.62 Tm (knowledge to provide safe )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 198.04 Tm (care for people at the home.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 346.83 Tm (30/09/2009)Tj ET endstream endobj 28 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 29 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (12)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 536.06 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 554.36 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 770.27 Tm (Requirements and recommendations from this inspection:)Tj 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)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 553.28 Tm (Standards Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 166.31 553.28 Tm (Regulations 2001 and the National Minimum Standards. The )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 538.7 Tm (registered person\(s\) must do this within the timescales we have set.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 520.88 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 517.88 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 517.88 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 517.88 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 517.88 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 505.73 Tm (action)Tj ET 0.95294 0.95294 0.95294 RG 110.55 w 32.32 398.77 m 564.97 398.77 l S 0.001 w 1 1 1 RG 20.58 w 31.2 354.91 m 91.05 354.91 l S 0.001 w 20.58 w 93.3 354.91 m 197.4 354.91 l S 0.001 w 20.58 w 199.65 354.91 m 566.1 354.91 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 367.4 m 30.07 342.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 367.4 m 567.22 342.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 386.73 m 568.4 386.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 366.33 m 568.3 366.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 367.4 m 92.17 342.42 l S 0.001 w [] 0 d 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If you would like a summary in a )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 259 Tm (different format or language please contact our helpline or go to our website.)Tj ET /F1 18 Tf BT 1 0 0 1 28.35 232.98 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 210.26 Tm (Copyright \(2009\) Care Quality Commission \(CQC\). This publication may be reproduced )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 192.76 Tm (in whole or in part, free of charge, in any format or medium provided that it is not used for )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 175.27 Tm (commercial gain. This consent is subject to the material being reproduced accurately and )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 157.77 Tm (on proviso that it is not used in a derogatory manner or misleading context. 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