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768.28 Tm (Information about the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 20.58 w 31.2 746.8 m 274.61 746.8 l S 0.001 w 1 1 1 RG 20.58 w 276.86 746.8 m 580.25 746.8 l S 0.001 w 0.95294 0.95294 0.95294 RG 90.9 w 31.2 688.81 m 274.61 688.81 l S 0.001 w 1 1 1 RG 90.9 w 276.86 688.81 m 580.25 688.81 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 630.82 m 274.61 630.82 l S 0.001 w 1 1 1 RG 20.58 w 276.86 630.82 m 580.25 630.82 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 607.99 m 274.61 607.99 l S 0.001 w 1 1 1 RG 20.58 w 276.86 607.99 m 580.25 607.99 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 585.16 m 274.61 585.16 l S 0.001 w 1 1 1 RG 20.58 w 276.86 585.16 m 580.25 585.16 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 562.33 m 274.61 562.33 l S 0.001 w 1 1 1 RG 20.58 w 276.86 562.33 m 580.25 562.33 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 735.39 m 582.46 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 642.23 m 582.46 642.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 619.41 m 582.46 619.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 596.58 m 582.46 596.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 573.74 m 582.46 573.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 758.22 m 582.46 758.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 735.39 m 582.46 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 642.23 m 582.46 642.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 619.41 m 582.46 619.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 596.58 m 582.46 596.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 573.74 m 582.46 573.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 550.91 m 582.46 550.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 759.29 m 30.07 549.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 275.73 759.29 m 275.73 549.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 759.29 m 581.38 549.84 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 742.03 Tm (Name of care home:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 742.03 Tm (Dunnington Lodge Nursing Home)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 719.2 Tm (Address:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 719.2 Tm (34 Church Street)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 701.62 Tm (Dunnington)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 684.04 Tm (York)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 666.46 Tm (North Yorkshire)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 648.88 Tm (YO19 5PW)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 626.05 Tm (Telephone number:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 626.05 Tm (01904488676)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 603.22 Tm (Fax number:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 603.22 Tm (01904488513)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 580.39 Tm (Email address:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 557.56 Tm (Provider web address:)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 521.61 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 35.16 w 31.2 494.83 m 353.25 494.83 l S 0.001 w 1 1 1 RG 35.16 w 355.5 494.83 m 565.9 494.83 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 464.71 m 353.25 464.71 l S 0.001 w 1 1 1 RG 20.58 w 355.5 464.71 m 565.9 464.71 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 441.89 m 353.25 441.89 l S 0.001 w 1 1 1 RG 20.58 w 355.5 441.89 m 565.9 441.89 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 476.13 m 568.1 476.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 453.3 m 568.1 453.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 513.54 m 568.1 513.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 476.13 m 568.1 476.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 453.3 m 568.1 453.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 430.47 m 568.1 430.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 514.62 m 30.07 429.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 514.62 m 354.37 429.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 514.62 m 567.02 429.39 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 497.36 Tm (Name of registered provider\(s\):)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 497.36 Tm (Mrs Gill Richardson,Mr Richard )Tj ET /F1 12 Tf BT 1 0 0 1 358.35 482.77 Tm (Hugh Richardson)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 459.95 Tm (Type of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 459.95 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 437.11 Tm (Number of places registered:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 437.11 Tm (19)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 418.17 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 66.24 w 32.32 374.73 m 564.47 374.73 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 387.27 m 567.8 387.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 297.24 364.43 m 567.8 364.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 410.1 m 567.8 410.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 387.27 m 567.8 387.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 297.24 364.43 m 567.8 364.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 341.61 m 567.8 341.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 411.17 m 30.07 340.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 388.34 m 298.32 340.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.52 365.51 m 432.52 340.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 411.17 m 566.72 340.53 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 393.91 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 371.08 Tm (Category\(ies\) :)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 371.08 Tm (Number of places \(if applicable\):)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 348.25 Tm (Under 65)Tj ET /F1 12 Tf BT 1 0 0 1 436.5 348.25 Tm (Over 65)Tj ET 1 1 1 RG 35.16 w 31.2 319.52 m 297.25 319.52 l S 0.001 w 35.16 w 299.5 319.52 m 429.25 319.52 l S 0.001 w 35.16 w 431.5 319.52 m 565.9 319.52 l S 0.001 w 20.58 w 31.2 289.4 m 297.25 289.4 l S 0.001 w 20.58 w 299.5 289.4 m 429.25 289.4 l S 0.001 w 20.58 w 431.5 289.4 m 565.9 289.4 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 300.82 m 568.1 300.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 338.23 m 568.1 338.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 300.82 m 568.1 300.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 277.99 m 568.1 277.99 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 339.31 m 30.07 276.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.37 339.31 m 298.37 276.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 430.37 339.31 m 430.37 276.91 l S 0.001 w [] 0 d [] 0 d 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566.72 173.47 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 241.43 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 218.6 Tm (55 years plus)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 195.77 Tm (Service Users to include up to 19 \(OP\) and up to no more than 4 \(TI\) up to a maximum )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 181.19 Tm (of 19 Service Users.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 159.76 m 315.25 159.76 l S 0.001 w 1 1 1 RG 20.58 w 317.5 159.76 m 346.55 159.76 l S 0.001 w 20.58 w 348.8 159.76 m 377.9 159.76 l S 0.001 w 20.58 w 380.15 159.76 m 409.2 159.76 l S 0.001 w 20.58 w 411.45 159.76 m 440.55 159.76 l S 0.001 w 20.58 w 442.8 159.76 m 471.9 159.76 l S 0.001 w 20.58 w 474.15 159.76 m 503.2 159.76 l S 0.001 w 20.58 w 505.45 159.76 m 534.55 159.76 l S 0.001 w 20.58 w 536.8 159.76 m 565.9 159.76 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 171.17 m 568.1 171.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 148.34 m 568.1 148.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 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146.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 126.84 m 568.1 126.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 35.8 m 568.1 35.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 147.17 m 30.07 125.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 147.17 m 567.02 125.76 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 132.9 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 132.9 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 35.5 113.65 Tm (Dunnington Lodge is owned by Mr and Mrs Richardson. It is registered to provide care )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 96.65 Tm (and accommodation for up to nineteen people with nursing needs. The premises )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 79.65 Tm (comprises of a large period building, which is situated in the village of Dunnington, on )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 62.65 Tm (the outskirts of York. The local village amenities are within easy reach of the home.)Tj ET /F1 12 Tf BT 1 0 0 1 35.5 45.65 Tm ()Tj ET endstream endobj 8 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 9 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (3)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 17 w 31.2 776.72 m 565.9 776.72 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 767.1 m 568.1 767.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 768.18 m 30.07 678.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 768.18 m 567.02 678.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 786.35 m 568.1 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 767.1 m 568.1 767.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 679.85 m 568.1 679.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 766.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 787.43 m 567.02 766.02 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 773.16 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 773.16 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 756.16 Tm (People thinking of living there can see a copy of the Statement of Purpose and service )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 739.16 Tm (user's guide when they look round. A copy of the most recent report, written by our )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 722.16 Tm (predecessor, the Commission for Social Care Inspection, is available on request. The )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 705.16 Tm (owners should be contacted direct for information about current weekly fees, and what )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 688.16 Tm (people pay extra for.)Tj ET endstream endobj 10 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 11 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (4)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 745.27 Tm (What we found:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 691.53 w 31.2 389.44 m 580.26 389.44 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 736.33 m 582.46 736.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.55 m 582.46 42.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 737.41 m 30.07 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 737.41 m 581.38 41.47 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 720.15 Tm (The last key inspection for Dunnington Lodge Nursing Home took place on 22 July 2008.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 705.57 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 690.98 Tm (This is a report of the findings of a random unannounced inspection, which took place on )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 676.41 Tm (19 January 2010. The inspection included a visit to the service, to look primarily at how )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 661.83 Tm (people's care was managed, and how their privacy, dignity, choice and safety was )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 647.24 Tm (maintained. We decided to do this because we had received a concern which told us that )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 632.66 Tm (people's rooms did not satisfactorily meet their overall needs, and that the environment )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 618.09 Tm (layout posed problems when people were being assisted to move. The concerns made )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 603.51 Tm (some specific reference to the one bedroom which accommodates three people.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 588.92 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 574.34 Tm (We looked at:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 559.77 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 545.18 Tm (What information people get about the accommodation, before they move to Dunnington )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 530.6 Tm (Lodge, and how their personal needs and choices will be met alongside those they will be )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 516.03 Tm (sharing their accommodation with. We also looked at how their needs are assessed.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 501.45 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 486.86 Tm (How people who share their bedroom with others have their care provided, and how )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 472.29 Tm (these people's personal choices are maintained.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 457.7 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 443.13 Tm (Whether people in shared accommodation experience good consistent outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 428.55 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 413.96 Tm (How the home ensures people's safety when they are assisted to move by staff.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 399.39 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 384.8 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 370.23 Tm (We obtained evidence by:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 355.64 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 341.07 Tm (Collecting surveys from people who use the service \(9 surveys returned\), staff who work )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 326.48 Tm (there \(2 surveys returned\), and health and social care professionals who have placed )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 311.9 Tm (them there, and/or who support them \(4 returned\).)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 297.33 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 282.74 Tm (Looking at some records such as the Statement of Purpose and service user's guide, )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 268.17 Tm (some care plans, some health and safety records including the fire safety risk )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 253.59 Tm (assessment, the accident book and the complaints record.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 239.01 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 224.43 Tm (Looking around the environment, including a number of rooms, providing both single and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 209.85 Tm (shared accommodation.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 195.26 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 180.68 Tm (Talking to people who live at Dunnington Lodge, a relative, some staff and the registered )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 166.1 Tm (providers, one of whom is also the manager of the home.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 151.52 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 136.95 Tm (The manager was available throughout the day, and we provided her with feedback both )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 122.36 Tm (during and also at the end of our visit.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 107.79 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 93.21 Tm (Overall, the inspection found that people who live at Dunnington Lodge Nursing Home are )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 78.63 Tm (happy there. They are satisfied with the care they get, with the approach of the staff, and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 64.04 Tm (with their accommodation. We did however raise some issues with the manager about )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 49.47 Tm (some health and safety matters, which need attention to make sure staff understand )Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 13 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 32.16 w 31.2 769.15 m 580.26 769.15 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 751.94 m 582.46 751.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 750.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 750.86 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 775.41 Tm (current risks to people, and so they have the right information to act in a safe and )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 760.84 Tm (consistent way to reduce these risks.)Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 733.87 Tm (What the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 175.95 733.87 Tm (does well:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 680.13 w 31.2 383.74 m 580.26 383.74 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 724.93 m 582.46 724.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.55 m 582.46 42.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 726.01 m 30.07 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 726.01 m 581.38 41.47 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 708.74 Tm (We spoke to the manager, and looked at the Statement of Purpose. This told us that )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 694.16 Tm (everyone is assessed by the manager, before they have to make a decision about )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 679.59 Tm (whether Dunnington Lodge will be a suitable place for them to move to. As part of this )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 665.01 Tm (assessment, they and their family are invited to look round. They can spend longer )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 650.42 Tm (periods at the home if they wish, including a trial stay, if they are having difficulty in )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 635.84 Tm (deciding whether they want to move there. The manager told us that she tells everyone )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 621.27 Tm (during this period about the fact that there are a number of shared rooms there. She )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 606.68 Tm (understands that this arrangement may not be right for everyone, so she makes sure )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 592.1 Tm (people are fully informed about the accommodation available.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 577.53 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 562.95 Tm (People we spoke with were very happy with the care they receive. Of those who returned )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 548.36 Tm (their surveys, eight said they 'always' receive the care and support they need. The ninth )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 533.78 Tm (said this was 'usually' the case. Six said that the staff were 'always' available when )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 519.21 Tm (needed, with the remaining three stating this was 'usually' the case. When asked if the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 504.63 Tm (staff listen and act on what they say, seven people answered 'always', with the remaining )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 490.05 Tm (two replying 'usually' or 'sometimes'. People said they 'always' or 'usually' get the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 475.46 Tm (medical care they need. People made comments like 'Very well looked after overall', 'All )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 460.89 Tm (care very good. Excellent staff', 'Take care of me well. Very friendly' and 'Pleasant staff, )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 446.3 Tm (good nursing care, very helpful.' There were no negative comments made about the care.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 431.73 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 417.14 Tm (We spoke to people on the day, who made similar positive comments about the care they )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 402.57 Tm (receive. This included their response when asked how safe they felt when staff assisted )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 387.98 Tm (them to move, and about their accommodation. We received comments like: 'I'm happy )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 373.4 Tm (with the sleeping arrangements. Staff observe privacy and dignity. If you have to be in a )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 358.83 Tm (care home this is about the best you can get. Staff use the screens when providing care - )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 344.24 Tm (always. I pull the buzzer and someone comes. I feel safe when staff help me in and out of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 329.67 Tm (bed. The stair lift is quite safe - no problems', 'Staff very good. I would recommend the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 315.08 Tm (home to anyone'. This person said the staff use the stair climber to assist them up the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 300.51 Tm (final flight of stairs to their room. They said they felt quite safe when staff assisted them. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 285.92 Tm (Another two people said that staff made them feel safe when equipment designed to get )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 271.35 Tm (them up and down the stairs was used. Someone who shares their sleeping )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 256.77 Tm (accommodation said 'I love my room', whilst a visitor to someone who also shares, said )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 242.18 Tm (that they had no concerns regarding lack of privacy or space for their relative. Another )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 227.6 Tm (person said 'I share a nice room with Mrs \(x\). It's nice, and staff are nice'.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 213.02 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 198.45 Tm (We also received some positive comments from professionals who support the people )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 183.87 Tm (who live at Dunnington Lodge. They all agreed that people's social and healthcare needs )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 169.29 Tm (are properly monitored, reviewed and met by the home, and that the staff seek advice )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 154.71 Tm (and act on it to improve people's wellbeing.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 140.13 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 125.54 Tm (The manager keeps a record of complaints made to the service, and the outcome of any )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 110.96 Tm (complaints investigations. People who returned their surveys all agreed that there was )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 96.39 Tm (someone they could speak to informally if they were not happy, and eight out of nine )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 81.81 Tm (knew how to make a formal complaint. We looked at the complaints book. There were no )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 67.22 Tm (formal complaints made about the size of the rooms, about the sharing arrangements, or )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 52.65 Tm (about any instances of poor moving and handling.)Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 15 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (6)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 221.7 w 31.2 674.38 m 580.26 674.38 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 562.4 m 582.46 562.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 561.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 561.32 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 775.41 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 760.84 Tm (Staff have received training in safe moving and handling in the last year. This is good, )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 746.26 Tm (because it will make them more aware of safe ways of working, whilst protecting the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 731.67 Tm (individuals they care for and themselves from unnecessary injury.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 717.09 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 702.52 Tm (People have, in the last year, been asked to complete a questionnaire. This was not )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 687.93 Tm (dated, and the manager said she would amend this, so people can know better how up to )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 673.35 Tm (date the information is. The survey results recorded no concerns about the shared rooms, )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 658.78 Tm (or about any issues around people's care, in relation to how they are moved, or the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 644.2 Tm (equipment staff have to assist them.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 629.61 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 615.03 Tm (The staff also complete a record of accidents. We looked at those recorded since )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 600.46 Tm (September 2009. There have been no incidents reported which relate to poor moving and )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 585.88 Tm (handling, or injuries received as a result, or of injuries as a result of the use of the stair )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 571.29 Tm (lift. This suggests that staff work in a safe way when assisting people.)Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 544.33 Tm (What they could do better:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 490.59 w 31.2 288.97 m 580.26 288.97 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 535.39 m 582.46 535.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.55 m 582.46 42.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 536.47 m 30.07 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 536.47 m 581.38 41.47 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 519.21 Tm (When people or their family come to look round, they can look at the written information )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 504.63 Tm (the home has put together about what the home provides, and how. This is called a )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 490.05 Tm (Statement of Purpose and service user's guide. The Statement of Purpose provides a lot )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 475.46 Tm (of information about privacy and dignity, independence and choice, and how the staff will )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 460.89 Tm (strive to maintain people's rights to each of these. The service user's guide is very brief, )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 446.3 Tm (and needs to be read in conjunction with the Statement of Purpose. Neither document )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 431.73 Tm (discusses how people's right to privacy and dignity, independence and choice will be )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 417.14 Tm (addressed and upheld with specific reference to the shared accommodation. It would be )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 402.57 Tm (good practice to do so.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 387.98 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 373.4 Tm (Everyone who returned their survey said that they received enough information before )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 358.83 Tm (they moved in to help them decide whether the home was the right place for them. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 344.24 Tm (However, people are sometimes unable to visit the home before they move in, because of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 329.67 Tm (their current circumstances. It is recommended that everyone referred to the home )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 315.08 Tm (receives a copy of the Statement of Purpose and service user's guide, so they can see for )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 300.51 Tm (themselves what facilities are on offer, and how their needs will be met. This helps people )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 285.92 Tm (make their own informed choice about whether Dunnington Lodge will be the right place )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 271.35 Tm (for them to live, with the facilities it provides.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 256.77 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 242.18 Tm (The accommodation is provided on three floors. There is no passenger lift available. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 227.6 Tm (Instead, there is a stair lift, and a 'stair climber', which is a specific piece of equipment )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 213.02 Tm (used to assist people up smaller flights of stairs. The manager said, that during the pre )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 198.45 Tm (admission assessment, the lack of passenger lift is considered, and looked at closely, )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 183.87 Tm (when deciding whether staff will be able to assist people safely to and from their rooms. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 169.29 Tm (We looked at some people's pre admission assessments. This assessment was not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 154.71 Tm (formally recorded. It would be good practice to do so, so there is evidence that this has )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 140.13 Tm (been considered.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 125.54 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 110.96 Tm (The manager said that she also thinks about the needs of the person being assessed )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 96.39 Tm (against others with whom they will be sharing their bedroom, when deciding whether )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 81.81 Tm (these overall needs will be met for all concerned. However, this was not formally )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 67.22 Tm (recorded on the pre admission assessment either. Doing so would remind staff to )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 52.65 Tm (consider these collective needs when reviewing people's care plans, when checking that )Tj ET endstream endobj 16 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 17 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 741.55 w 31.2 414.45 m 580.26 414.45 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.55 m 582.46 42.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 41.47 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 775.41 Tm (the arrangements are still acceptable to all those sharing their bedroom accommodation.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 760.84 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 746.26 Tm (Two of the bedrooms, located on the top floor of the building, have ceilings of irregular )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 731.67 Tm (shape, because they are situated in the attic. We spoke to each of the occupants of these )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 717.09 Tm (rooms, who were satisfied with their accommodation and raised no concerns. This is )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 702.52 Tm (good. However, as above, the shape of the rooms could be considered when carrying out )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 687.93 Tm (the pre admission assessment for people who may be moving into them, to make sure )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 673.35 Tm (that staff will have the space and the ability to manouevre any equipment needed, in )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 658.78 Tm (order to meet these people's needs successfully.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 644.2 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 629.61 Tm (Although people are satisfied with the care they receive, this care is not always reflected )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 615.03 Tm (in their care plans. Some of the information we saw about how staff were to move and )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 600.46 Tm (handle people were not consistent, and could lead to confusion. In some cases people )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 585.88 Tm (with equipment, such as bed rails, did not have a risk assessment completed before they )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 571.29 Tm (were first used, and there was no record in some plans to show that this equipment had )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 556.72 Tm (been checked regularly to make sure it was safe, and fit for use. We asked the manager )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 542.14 Tm (to update these care plans, and referred her to the current health and safety guidelines )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 527.55 Tm (for their use.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 512.97 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 498.39 Tm (The moving and handling techniques used for two people were discussed with the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 483.82 Tm (manager. We asked her to review each of the moving and handling risk assessments for )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 469.23 Tm (these individuals, to check that they were being moved in a safe way, and to ask the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 454.65 Tm (doctor for a referral to the occupational therapist if this was needed.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 440.08 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 425.49 Tm (We had particular concerns regarding one person, and the moving and handling methods )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 410.92 Tm (adopted by staff involved in the procedure, when accessing the stair lift. There was no )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 396.33 Tm (risk assessment completed for this procedure, to show that it had been assessed as being )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 381.76 Tm (safe for all concerned. We asked the manager to revise and update the risk assessment. )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 367.17 Tm (We have also sought further advice from other professionals, to see how they can assist )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 352.6 Tm (the home in making this manouevre safer, and have informed the registered provider of )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 338.02 Tm (this discussion.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 323.43 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 308.86 Tm (The bedrooms seen contained people's personal belongings. Staff said that they had to )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 294.27 Tm ('plan' any moves in some rooms, and move lighter pieces of furniture around in the room )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 279.7 Tm (shared by three people, such as a TV trolley, commodes and bedside tables, before they )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 265.11 Tm (commenced any move. Rooms had privacy curtains. One staff commented that it was )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 250.54 Tm (sometimes difficult to use these curtains, because of the layout of the room. Therefore )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 235.96 Tm (they had to take care again to make sure the move was well planned, so that people's )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 221.38 Tm (privacy and dignity was protected.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 206.79 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 192.21 Tm (We asked staff if the way they share information works well. Those who returned their )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 177.63 Tm (surveys answered 'always' or 'usually', although we were told that they do not receive a )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 163.05 Tm (full handover report until 11am, when they work an early shift. We spoke to the manager )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 148.48 Tm (about this, who said that staff are provided with important information about changes in )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 133.9 Tm (care, which are documented on a 'handover sheet'. She was satisfied that this gave staff )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 119.32 Tm (enough information to be able to work safely and consistently until such time that they )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 104.74 Tm (received the full handover report. We looked at an example of the information that is )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 90.15 Tm (written down on this sheet. We have asked the manager to consider other ways of )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 75.57 Tm (reporting on significant events, as the record seen gave collective information about a )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 60.99 Tm (number of individuals. This means that, should one person ask to see what had been )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 46.42 Tm (written about them on this record, they would also see what had been written about )Tj ET endstream endobj 18 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 19 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 192.54 w 31.2 688.96 m 580.26 688.96 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.56 m 582.46 591.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 590.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 590.48 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 775.41 Tm (other people living there. This does not protect people's right to confidentiality.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 760.84 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 746.26 Tm (We noted when we looked round the environment that a number of bedroom fire doors )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 731.67 Tm (were wedged open. This means that, should the fire alarm sound, they would not )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 717.09 Tm (automatically close. This increases the risk from fire spread considerably. We asked to )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 702.52 Tm (look at the home's fire safety risk assessment, which did not consider this practice. )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 687.93 Tm (Instead, it suggested that all fire doors are self closing, so would shut in the case of fire. )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 673.35 Tm (We asked the registered provider to contact the fire officer for advice, which was done at )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 658.78 Tm (the time of our visit. A subsequent call to the home has confirmed that a plan of action )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 644.2 Tm (has been agreed with the fire authority until such time that self closing devices approved )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 629.61 Tm (by them, and which the registered provider has ordered, can be fitted. This will help to )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 615.03 Tm (keep people safe.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 600.46 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 575.5 Tm (If you want to know what action the person responsible for this care home)Tj ET /F1 12 Tf BT 1 0 0 1 483.55 575.5 Tm (is taking )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 559.5 Tm (following this report, you can contact them using the details set out on page 2.)Tj ET endstream endobj 20 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 22 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (9)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 36.25 w 29.47 752.7 m 564.97 752.7 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 773.08 m 568.3 773.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 734.58 m 568.3 734.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 774.15 m 27.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 754.9 m 423.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 754.9 m 468.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 754.9 m 495.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 754.9 m 540.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 774.15 m 567.22 733.5 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 33.75 759.89 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F1 12 Tf BT 1 0 0 1 429.75 740.64 Tm (Yes)Tj ET /F2 12 Tf BT 1 0 0 1 476.37 742.58 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 501.75 740.64 Tm (No)Tj ET /F2 12 Tf BT 1 0 0 1 548.37 742.58 Tm (5)Tj ET 0.95294 0.95294 0.95294 RG 124.56 w 32.32 615.67 m 564.97 615.67 l S 0.001 w 1 1 1 RG 20.58 w 31.2 564.8 m 91.05 564.8 l S 0.001 w 20.58 w 93.3 564.8 m 197.4 564.8 l S 0.001 w 20.58 w 199.65 564.8 m 289.45 564.8 l S 0.001 w 20.58 w 291.7 564.8 m 473.8 564.8 l S 0.001 w 20.58 w 476.05 564.8 m 566.1 564.8 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 577.3 m 30.07 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 577.3 m 567.22 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.77 m 568.4 608.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.22 m 568.3 576.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 577.3 m 92.17 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 577.3 m 198.52 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 577.3 m 290.57 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 577.3 m 474.92 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 680.2 m 568.4 680.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.77 m 568.4 608.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.22 m 568.4 576.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 553.39 m 568.3 553.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 681.28 m 30.07 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 609.85 m 92.12 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 609.85 m 198.52 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 609.85 m 290.62 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 609.85 m 475.02 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 681.28 m 567.32 575.14 l S 0.001 w [] 0 d /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 662.99 Tm (Outstanding statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 644.58 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 629.99 Tm (been met.)Tj ET /F1 12 Tf BT 1 0 0 1 95.57 629.99 Tm ( )Tj ET /F1 12 Tf BT 1 0 0 1 104.02 629.99 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 615.41 Tm (Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 96.58 615.41 Tm ( Regulations 2001 and the National Minimum Standards.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 597.59 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 594.59 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 594.59 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 594.59 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 594.59 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 582.45 Tm (action)Tj ET endstream endobj 23 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 24 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (10)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 536.06 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 554.36 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 770.27 Tm (Requirements and recommendations from this inspection:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 754.85 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 108.12 w 32.32 692.47 m 564.97 692.47 l S 0.001 w 1 1 1 RG 20.58 w 31.2 649.83 m 91.05 649.83 l S 0.001 w 20.58 w 93.3 649.83 m 197.4 649.83 l S 0.001 w 20.58 w 199.65 649.83 m 289.45 649.83 l S 0.001 w 20.58 w 291.7 649.83 m 473.8 649.83 l S 0.001 w 20.58 w 476.05 649.83 m 566.1 649.83 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 662.32 m 30.07 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 662.32 m 567.22 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 693.79 m 568.4 693.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.24 m 568.3 661.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 662.32 m 92.17 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 662.32 m 198.52 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 662.32 m 290.57 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 662.32 m 474.92 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 748.78 m 568.4 748.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 693.79 m 568.4 693.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.24 m 568.4 661.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 638.41 m 568.3 638.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 749.86 m 30.07 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 694.87 m 92.12 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 694.87 m 198.52 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 694.87 m 290.62 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 694.87 m 475.02 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 749.86 m 567.32 660.17 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 732.6 Tm (Immediate requirements:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 715.02 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 700.44 Tm (The registered person had to meet these within 48 hours.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 682.62 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 679.62 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 679.62 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 679.62 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 679.62 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 667.47 Tm (action)Tj ET 0.95294 0.95294 0.95294 RG 556.24 w 32.32 321.8 m 564.97 321.8 l S 0.001 w 1 1 1 RG 431.82 w 31.2 283.59 m 91.05 283.59 l S 0.001 w 431.82 w 93.3 283.59 m 197.4 283.59 l S 0.001 w 431.82 w 199.65 283.59 m 289.45 283.59 l S 0.001 w 431.82 w 291.7 283.59 m 473.8 283.59 l S 0.001 w 431.82 w 476.05 283.59 m 566.1 283.59 l S 0.001 w 22.88 w 31.2 53.99 m 91.05 53.99 l S 0.001 w 22.88 w 93.3 53.99 m 197.4 53.99 l S 0.001 w 22.88 w 199.65 53.99 m 289.45 53.99 l S 0.001 w 22.88 w 291.7 53.99 m 473.8 53.99 l S 0.001 w 22.88 w 476.05 53.99 m 566.1 53.99 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 66.56 m 568.3 66.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 501.7 m 30.07 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 501.7 m 567.22 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 533.17 m 568.4 533.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 500.63 m 568.3 500.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 501.7 m 92.17 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 501.7 m 198.52 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 501.7 m 290.57 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 501.7 m 474.92 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 602.16 m 568.4 602.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 533.17 m 568.4 533.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 500.63 m 568.4 500.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 66.56 m 568.3 66.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 41.42 m 568.3 41.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 603.24 m 30.07 499.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 534.25 m 92.12 499.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 534.25 m 198.52 499.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 534.25 m 290.62 499.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 534.25 m 475.02 499.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 603.24 m 567.32 499.55 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 588.98 Tm (Statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 568.98 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 554.4 Tm (Standards Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 166.31 554.4 Tm (Regulations 2001 and the National Minimum Standards. The )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 539.82 Tm (registered person\(s\) must do this within the timescales we have set.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 522 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 519 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 519 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 519 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 519 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 506.85 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 484.44 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 484.44 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 484.44 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 484.44 Tm (People's care plans must )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 469.86 Tm (include relevant risk )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 455.28 Tm (assessments, and associated )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 440.7 Tm (care plans, where any risk to )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 426.12 Tm (them is identified. These )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 411.54 Tm (must be kept up to date as )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 396.96 Tm (people's needs change, or )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 382.38 Tm (when the assistance they )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 367.8 Tm (require alters. With particular )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 353.22 Tm (reference to:)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 338.64 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 324.06 Tm (Specific manouvres when )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 309.48 Tm (using the hoist, and when )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 294.9 Tm (accessing the stair lift.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 280.32 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 265.74 Tm (Where the use of bed safety )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 251.16 Tm (rails is being considered.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 236.58 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 222 Tm (Where people need help from )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 207.42 Tm (staff to move from one place )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 192.84 Tm (or position to another.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 175.26 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 160.68 Tm (This is so people can be )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 146.1 Tm (assured that any risk to )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 131.52 Tm (them has been identified, )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 116.94 Tm (shared amongst staff, and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 102.36 Tm (regularly reviewed, so at all )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 87.78 Tm (times they are cared for in a )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 73.2 Tm (safe and consistent way.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 484.44 Tm (26/01/2010)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 50.37 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 50.37 Tm (38)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 50.37 Tm (23)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 50.37 Tm (Fire doors must not be held )Tj ET /F1 12 Tf BT 1 0 0 1 478.9 50.37 Tm (28/01/2010)Tj ET endstream endobj 25 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 26 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (11)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 536.06 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 554.36 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 655.67 w 32.32 456.27 m 564.97 456.27 l S 0.001 w 1 1 1 RG 140.22 w 31.2 613.58 m 91.05 613.58 l S 0.001 w 140.22 w 93.3 613.58 m 197.4 613.58 l S 0.001 w 140.22 w 199.65 613.58 m 289.45 613.58 l S 0.001 w 140.22 w 291.7 613.58 m 473.8 613.58 l S 0.001 w 140.22 w 476.05 613.58 m 566.1 613.58 l S 0.001 w 242.28 w 31.2 420.08 m 91.05 420.08 l S 0.001 w 242.28 w 93.3 420.08 m 197.4 420.08 l S 0.001 w 242.28 w 199.65 420.08 m 289.45 420.08 l S 0.001 w 242.28 w 291.7 420.08 m 473.8 420.08 l S 0.001 w 242.28 w 476.05 420.08 m 566.1 420.08 l S 0.001 w 169.38 w 31.2 211.99 m 91.05 211.99 l S 0.001 w 169.38 w 93.3 211.99 m 197.4 211.99 l S 0.001 w 169.38 w 199.65 211.99 m 289.45 211.99 l S 0.001 w 169.38 w 291.7 211.99 m 473.8 211.99 l S 0.001 w 169.38 w 476.05 211.99 m 566.1 211.99 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 542.34 m 568.3 542.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 297.81 m 568.3 297.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 685.89 m 30.07 125.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 685.89 m 567.22 125.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 717.36 m 568.4 717.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 684.81 m 568.3 684.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 685.89 m 92.17 125.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 685.89 m 198.52 125.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 685.89 m 290.57 125.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 685.89 m 474.92 125.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 786.35 m 568.4 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 717.36 m 568.4 717.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 684.81 m 568.4 684.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 542.34 m 568.3 542.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 297.81 m 568.3 297.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 126.18 m 568.3 126.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 683.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 718.44 m 92.12 683.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 718.44 m 198.52 683.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 718.44 m 290.62 683.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 718.44 m 475.02 683.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 787.43 m 567.32 683.73 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 773.16 Tm (Statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 753.16 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 738.59 Tm (Standards Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 166.31 738.59 Tm (Regulations 2001 and the National Minimum Standards. The )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 724.01 Tm (registered person\(s\) must do this within the timescales we have set.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 706.18 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 703.18 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 703.18 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 703.18 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 703.18 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 691.03 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 292.3 673.88 Tm (open by unauthorised )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 659.29 Tm (means, unless this practice )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 644.72 Tm (has been discussed and )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 630.14 Tm (approved by the fire )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 615.55 Tm (authority officer.)Tj ET /F1 12 Tf BT 1 0 0 1 292.3 594.97 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 292.3 580.4 Tm (This is so that people are )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 565.82 Tm (protected from the spread of )Tj ET /F1 12 Tf BT 1 0 0 1 292.3 551.23 Tm (fire.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 526.16 Tm (3)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 526.16 Tm (38)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 526.16 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 526.16 Tm (After reviewing the moving )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 511.58 Tm (and handling risk )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 496.99 Tm (assessments for the two )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 482.42 Tm (individuals discussed at the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 467.83 Tm (site visit, an Occupational )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 453.26 Tm (Therapy assessment must be )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 438.67 Tm (requested if the risk )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 424.1 Tm (assessments identify )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 409.52 Tm (concerns about how these )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 394.93 Tm (individuals are assisted with )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 380.36 Tm (moving and handling. )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 365.77 Tm (Especially concerning the use )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 351.2 Tm (of the stair lift.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 333.61 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 319.04 Tm (This is to ensure safe )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 304.45 Tm (working practice.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 526.16 Tm (28/01/2010)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 281.63 Tm (4)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 281.63 Tm (38)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 281.63 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 281.63 Tm (A record must be kept to )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 267.05 Tm (evidence that bed safety rails )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 252.46 Tm (have been checked regularly )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 237.88 Tm (by someone with the correct )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 223.3 Tm (knowledge to do so, to make )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 208.73 Tm (sure they remain safe and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 194.15 Tm (properly fitted.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 176.57 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 161.99 Tm (This will assist in making )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 147.4 Tm (sure the equipment does not )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 132.82 Tm (pose harm to people. )Tj ET /F1 12 Tf BT 1 0 0 1 478.9 281.63 Tm (28/01/2010)Tj ET endstream endobj 28 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 29 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (12)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 536.06 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 554.36 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 549.87 w 32.32 509.17 m 564.97 509.17 l S 0.001 w 1 1 1 RG 180.96 w 31.2 604.78 m 91.05 604.78 l S 0.001 w 180.96 w 93.3 604.78 m 197.4 604.78 l S 0.001 w 180.96 w 199.65 604.78 m 566.1 604.78 l S 0.001 w 239.28 w 31.2 392.4 m 91.05 392.4 l S 0.001 w 239.28 w 93.3 392.4 m 197.4 392.4 l S 0.001 w 239.28 w 199.65 392.4 m 566.1 392.4 l S 0.001 w 35.16 w 31.2 252.93 m 91.05 252.93 l S 0.001 w 35.16 w 93.3 252.93 m 197.4 252.93 l S 0.001 w 35.16 w 199.65 252.93 m 566.1 252.93 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 513.17 m 568.3 513.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 271.64 m 568.3 271.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 697.46 m 30.07 233.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 697.46 m 567.22 233.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 716.78 m 568.4 716.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 696.38 m 568.3 696.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 697.46 m 92.17 233.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 697.46 m 198.52 233.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 786.35 m 568.4 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 716.78 m 568.4 716.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 696.38 m 568.4 696.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 513.17 m 568.3 513.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 271.64 m 568.3 271.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 234.23 m 568.3 234.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 695.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 717.86 m 92.17 695.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.47 717.86 m 198.47 695.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 787.43 m 567.32 695.3 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 770.16 Tm (Recommendations)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 752.59 Tm (These recommendations are taken from the best practice described in the National )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 738.01 Tm (Minimum Standards and the registered person\(s\) should consider them as a way of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 723.42 Tm (improving their service.)Tj ET /F1 10 Tf BT 1 0 0 1 34.05 702.6 Tm (No)Tj ET /F1 10 Tf BT 1 0 0 1 96.15 702.6 Tm (Refer to Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.45 702.6 Tm (Good Practice Recommendations)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 680.2 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 680.2 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 680.2 Tm (The Statement of Purpose should be amended so it includes )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 665.61 Tm (information about how people who may share their )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 651.03 Tm (bedroom accommodation will be provided the same level of )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 636.46 Tm (privacy and dignity and choice in their daily lives as those )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 621.88 Tm (who do not.)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 607.29 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 202.5 592.72 Tm (Every prospective admission to the home should be offered )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 578.14 Tm (a written copy of the Statement of Purpose and service )Tj ET /F1 12 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This will give them more information to )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 534.4 Tm (read at their leisure, to help them decide whether the home )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 519.82 Tm (will be suitable for them.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 496.98 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 496.98 Tm (3)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 496.98 Tm (When carrying out the pre admission assessment, a formal )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 482.4 Tm (record should be made to evidence that the following have )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 467.83 Tm (been considered, to help decide whether the home will be )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 453.24 Tm (able to meet the person's needs successfully:)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 438.67 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 202.5 424.08 Tm (How people will be safely transported between floors with )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 409.51 Tm (the facilities available.)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 394.92 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 202.5 380.35 Tm (How the person's needs will be met when they will be )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 365.77 Tm (sharing their bedroom accommodation with other people )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 351.18 Tm (with differing care needs and lifestyle choices.)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 336.61 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 202.5 322.02 Tm (How the needs of people who it is planned will move into )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 307.45 Tm (rooms of irregular shape and layout will be successfully )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 292.86 Tm (met. This includes the rooms with irregular ceilings.)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 278.29 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 255.46 Tm (3)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 255.46 Tm (37)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 255.46 Tm (Collective records about people should not be kept, so that )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 240.88 Tm (their right to confidentiality is maintained. )Tj ET endstream endobj 30 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 31 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 536.06 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 554.36 16.38 Tm (13)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.28 Tm (Reader Information)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 20.58 w 28.35 746.8 m 229.46 746.8 l S 0.001 w 1 1 1 RG 20.58 w 231.71 746.8 m 581.74 746.8 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 28.35 723.97 m 229.46 723.97 l S 0.001 w 1 1 1 RG 20.58 w 231.71 723.97 m 581.74 723.97 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 28.35 701.14 m 229.46 701.14 l S 0.001 w 1 1 1 RG 20.58 w 231.71 701.14 m 581.74 701.14 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 28.35 678.31 m 229.46 678.31 l S 0.001 w 1 1 1 RG 20.58 w 231.71 678.31 m 581.74 678.31 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 26.14 735.39 m 583.94 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 712.55 m 583.94 712.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 689.72 m 583.94 689.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 758.22 m 583.94 758.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 735.39 m 583.94 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 712.55 m 583.94 712.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 689.72 m 583.94 689.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 666.9 m 583.94 666.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 759.29 m 27.22 665.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 230.59 759.29 m 230.59 665.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 582.86 759.29 m 582.86 665.82 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.2 742.03 Tm (Document Purpose:)Tj ET /F1 12 Tf BT 1 0 0 1 234.56 742.03 Tm (Inspection Report)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 719.2 Tm (Author:)Tj ET /F1 12 Tf BT 1 0 0 1 234.56 719.2 Tm (Care Quality Commission)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 696.37 Tm (Audience:)Tj ET /F1 12 Tf BT 1 0 0 1 234.56 696.37 Tm (General Public)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 673.54 Tm (Further copies from:)Tj ET /F1 12 Tf BT 1 0 0 1 234.56 673.54 Tm (0870 240 7535)Tj ET /F1 12 Tf BT 1 0 0 1 335.41 673.54 Tm (\(telephone order line\))Tj ET /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 652.59 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 638.01 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 623.42 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 78.9 w 25.8 581.46 m 563.3 581.46 l S 0.001 w /F1 12 Tf BT 1 0 0 1 34.05 605.84 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 591.27 Tm (Copies of the National Minimum Standards )Tj ET /F1 12 Tf BT 1 0 0 1 303.94 591.27 Tm (Care Homes for Older People can be )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 576.68 Tm (found at www.dh.gov.uk or got from The Stationery Office \(TSO\) PO Box 29, St )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 562.1 Tm (Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 547.53 Tm (the Stationery Office is also available: www.tso.co.uk/bookshop)Tj ET /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 526.95 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 509.36 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 494.79 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 480.2 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 34.16 w 25.8 460.61 m 563.3 460.61 l S 0.001 w /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 455.08 Tm (Helpline:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 420.92 Tm (Telephone:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 147.95 420.92 Tm (03000 616161)Tj ET /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 389.27 Tm (Email:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 99.55 389.27 Tm (enquiries@cqc.org.uk)Tj ET /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 357.61 Tm (Web: )Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 88.63 357.61 Tm (www.cqc.org.uk)Tj ET /F1 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 327.95 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 299.21 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 28.35 276.5 Tm (We want people to be able to access this information. If you would like a summary in a )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 259 Tm (different format or language please contact our helpline or go to our website.)Tj ET /F1 18 Tf BT 1 0 0 1 28.35 232.98 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 210.26 Tm (Copyright \(2009\) Care Quality Commission \(CQC\). This publication may be reproduced )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 192.76 Tm (in whole or in part, free of charge, in any format or medium provided that it is not used for )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 175.27 Tm (commercial gain. This consent is subject to the material being reproduced accurately and )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 157.77 Tm (on proviso that it is not used in a derogatory manner or misleading context. 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