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Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏5_x6H鰰ϯ+Eb?/C[DT*xQEHn[ endstream endobj 6 0 obj <>stream 0 J /F1 10 Tf 0 0 0 rg BT 1 0 0 1 28.35 833.09 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 31.8 Tm (Annual Service Review)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (1)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 94.4 w 22.95 749.45 m 561.53 749.45 l S 0.001 w q 170.25 0 0 54.75 28.35 737.9 cm /img0 Do Q /F3 26 Tf BT 1 0 0 1 154.3 650.24 Tm ($QQXDOVHUYLFHUHYLHZ)Tj ET 20.58 w 28.35 628.58 m 567 628.58 l S 0.001 w /F3 6 Tf BT 1 0 0 1 28.35 599.01 Tm ()Tj ET /F3 6 Tf BT 1 0 0 1 28.35 591.77 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 577.99 m 182.5 577.99 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 589.4 m 566.93 589.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 566.57 m 566.93 566.57 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 590.48 m 30.07 565.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 183.63 590.48 m 183.63 565.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.85 590.48 m 565.85 565.49 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 573.22 Tm (Name of Service:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 184.8 573.22 Tm (St Ann`s Lodge \(2\))Tj ET /F2 12 Tf BT 1 0 0 1 28.35 549.76 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 529.28 m 315.25 529.28 l S 0.001 w 20.58 w 31.2 506.45 m 315.25 506.45 l S 0.001 w 1 1 1 RG 20.58 w 317.5 506.45 m 346.55 506.45 l S 0.001 w 20.58 w 348.8 506.45 m 377.9 506.45 l S 0.001 w 20.58 w 380.15 506.45 m 409.2 506.45 l S 0.001 w 20.58 w 411.45 506.45 m 440.55 506.45 l S 0.001 w 20.58 w 442.8 506.45 m 471.9 506.45 l S 0.001 w 20.58 w 474.15 506.45 m 503.2 506.45 l S 0.001 w 20.58 w 505.45 506.45 m 534.55 506.45 l S 0.001 w 20.58 w 536.8 506.45 m 565.9 506.45 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 517.87 m 568.1 517.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 540.7 m 568.1 540.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 517.87 m 568.1 517.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 495.04 m 568.1 495.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 541.78 m 30.07 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 541.78 m 316.37 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 518.95 m 347.67 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 518.95 m 379.02 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 518.95 m 410.32 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 518.95 m 441.67 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 518.95 m 473.02 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 518.95 m 504.32 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 518.95 m 535.67 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 541.78 m 567.02 493.96 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 524.52 Tm (The quality rating for this )Tj ET /F2 12 Tf BT 1 0 0 1 191.92 524.52 Tm (care home is:)Tj ET /F2 12 Tf BT 1 0 0 1 320.35 524.52 Tm (two star good service)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 501.68 Tm (The rating was made on:)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 480.73 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 461.23 Tm (A quality rating is our assessment of how well a care home, agency or scheme is )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 443.73 Tm (meeting the needs of the people who use it.)Tj ET /F2 12 Tf BT 1 0 0 1 303.65 443.73 Tm (We give a quality rating following a full )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 426.24 Tm (review of the service.)Tj ET /F2 12 Tf BT 1 0 0 1 166.78 426.24 Tm (We call this review a key inspection)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 386.25 Tm (We do an annual service review when there has been no key inspection of the service in )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 368.75 Tm (the last 12 months. It does not involve a visit to the service but is a summary of new )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 351.25 Tm (information given to us, or collected by us, since the last key inspection or annual )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 333.76 Tm (service review.)Tj ET /F4 6 Tf BT 1 0 0 1 28.35 319.82 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 306.04 m 521.3 306.04 l S 0.001 w 1 1 1 RG 20.58 w 523.55 306.04 m 563.65 306.04 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 317.46 m 565.85 317.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 294.63 m 565.85 294.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 318.53 m 30.07 293.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 522.43 318.53 m 522.43 293.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 318.53 m 564.78 293.55 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 301.27 Tm (Has this annual service review changed our opinion of the service?)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 526.4 301.27 Tm (No)Tj ET /F4 6 Tf BT 1 0 0 1 28.35 286.37 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 270.58 Tm (You should )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 98.55 270.58 Tm (read the last key inspection report for this service)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 400.24 270.58 Tm ( to get a full picture of how )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 253.08 Tm (well outcomes for the people using the service are being met.)Tj ET /F3 6 Tf BT 1 0 0 1 28.35 239.14 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 225.36 m 375.25 225.36 l S 0.001 w 1 1 1 RG 20.58 w 377.5 225.36 m 399.25 225.36 l S 0.001 w 20.58 w 401.5 225.36 m 423.25 225.36 l S 0.001 w 20.58 w 425.5 225.36 m 447.25 225.36 l S 0.001 w 20.58 w 449.5 225.36 m 471.25 225.36 l S 0.001 w 20.58 w 473.5 225.36 m 495.25 225.36 l S 0.001 w 20.58 w 497.5 225.36 m 519.25 225.36 l S 0.001 w 20.58 w 521.5 225.36 m 543.25 225.36 l S 0.001 w 20.58 w 545.5 225.36 m 567.85 225.36 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 236.78 m 570.05 236.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 213.95 m 570.05 213.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 237.85 m 30.07 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 376.37 237.85 m 376.37 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 400.37 237.85 m 400.37 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 424.37 237.85 m 424.37 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 448.37 237.85 m 448.37 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 472.37 237.85 m 472.37 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 496.37 237.85 m 496.37 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 520.37 237.85 m 520.37 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 544.37 237.85 m 544.37 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 568.97 237.85 m 568.97 212.87 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 220.59 Tm (The date by which we will do a key inspection:)Tj ET /F3 6 Tf BT 1 0 0 1 28.35 205.7 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 191.92 m 315.25 191.92 l S 0.001 w 20.58 w 317.5 191.92 m 565.9 191.92 l S 0.001 w 1 1 1 RG 20.58 w 317.5 169.09 m 346.55 169.09 l S 0.001 w 20.58 w 348.8 169.09 m 377.9 169.09 l S 0.001 w 20.58 w 380.15 169.09 m 409.2 169.09 l S 0.001 w 20.58 w 411.45 169.09 m 440.55 169.09 l S 0.001 w 20.58 w 442.8 169.09 m 471.9 169.09 l S 0.001 w 20.58 w 474.15 169.09 m 503.2 169.09 l S 0.001 w 20.58 w 505.45 169.09 m 534.55 169.09 l S 0.001 w 20.58 w 536.8 169.09 m 565.9 169.09 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 180.5 m 568.1 180.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 203.33 m 568.1 203.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 180.5 m 568.1 180.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 157.67 m 568.1 157.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 204.41 m 30.07 156.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 204.41 m 316.37 156.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 181.58 m 347.67 156.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 181.58 m 379.02 156.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 181.58 m 410.32 156.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 181.58 m 441.67 156.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 181.58 m 473.02 156.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 181.58 m 504.32 156.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 181.58 m 535.67 156.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 204.41 m 567.02 156.59 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 187.15 Tm (Name of inspector:)Tj ET /F2 12 Tf BT 1 0 0 1 320.35 187.15 Tm (Date of this annual service review:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 164.32 Tm (Lee Willis)Tj ET /F2 12 Tf BT 1 0 0 1 320.35 164.32 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 351.65 164.32 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 383 164.32 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 414.3 164.32 Tm (9)Tj ET /F2 12 Tf BT 1 0 0 1 445.65 164.32 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 477 164.32 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 508.3 164.32 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 539.65 164.32 Tm (9)Tj ET endstream endobj 8 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 9 0 obj <>stream 0 J /F1 10 Tf 0 0 0 rg BT 1 0 0 1 28.35 833.09 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 31.8 Tm (Annual Service Review)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (2)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F3 14 Tf BT 1 0 0 1 28.35 778.65 Tm (,QIRUPDWLRQDERXWWKHVHUYLFH)Tj ET 0.95294 0.95294 0.95294 RG 73.32 w 31.2 730.85 m 267.9 730.85 l S 0.001 w 1 1 1 RG 73.32 w 270.15 730.85 m 565.6 730.85 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 681.65 m 267.9 681.65 l S 0.001 w 1 1 1 RG 20.58 w 270.15 681.65 m 565.6 681.65 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 658.82 m 267.9 658.82 l S 0.001 w 1 1 1 RG 20.58 w 270.15 658.82 m 565.6 658.82 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 635.99 m 267.9 635.99 l S 0.001 w 1 1 1 RG 20.58 w 270.15 635.99 m 565.6 635.99 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 613.16 m 267.9 613.16 l S 0.001 w 1 1 1 RG 20.58 w 270.15 613.16 m 565.6 613.16 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 693.06 m 567.8 693.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 670.23 m 567.8 670.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 647.4 m 567.8 647.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 624.57 m 567.8 624.57 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 768.63 m 567.8 768.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 693.06 m 567.8 693.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 670.23 m 567.8 670.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 647.4 m 567.8 647.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 624.57 m 567.8 624.57 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 601.74 m 567.8 601.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 769.71 m 30.07 600.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 269.02 769.71 m 269.02 600.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 769.71 m 566.72 600.66 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 752.45 Tm (Address of service:)Tj ET /F2 12 Tf BT 1 0 0 1 273 752.45 Tm (3 Lyndhurst Drive )Tj ET /F2 12 Tf BT 1 0 0 1 273 734.87 Tm (New Malden)Tj ET /F2 12 Tf BT 1 0 0 1 273 717.29 Tm (Surrey)Tj ET /F2 12 Tf BT 1 0 0 1 273 699.71 Tm (KT3 5LL)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 676.88 Tm (Telephone number:)Tj ET /F2 12 Tf BT 1 0 0 1 273 676.88 Tm (02083360717)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 654.05 Tm (Fax number:)Tj ET /F2 12 Tf BT 1 0 0 1 273 654.05 Tm (02084080348)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 631.22 Tm (Email address:)Tj ET /F2 12 Tf BT 1 0 0 1 273 631.22 Tm (st_anns_@hotmail.co.uk)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 608.39 Tm (Provider web address:)Tj ET /F4 6 Tf BT 1 0 0 1 28.35 593.49 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 35.16 w 31.2 572.42 m 297.4 572.42 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 553.72 m 568.1 553.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 530.89 m 567.8 530.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.52 592.2 m 298.52 552.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.13 m 568.1 591.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 553.72 m 567.8 553.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 530.89 m 567.8 530.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 490.39 m 567.8 490.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 592.2 m 30.07 489.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 531.96 m 298.32 489.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 592.2 m 567.02 489.31 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 574.94 Tm (Name of registered provider\(s\):)Tj ET /F2 12 Tf BT 1 0 0 1 302.5 574.94 Tm (Gianindree Ammale Fernando,Mr Leslie )Tj ET /F2 12 Tf BT 1 0 0 1 302.5 560.36 Tm (Peter Fernando)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 537.53 Tm (Conditions of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 514.7 Tm (Category\(ies\) :)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 514.7 Tm (Number of places \(if applicable\):)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 497.12 Tm (Under 65)Tj ET /F2 12 Tf BT 1 0 0 1 357.92 497.12 Tm ( )Tj ET /F2 8 Tf BT 1 0 0 1 433.95 497.12 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 436.76 497.12 Tm (Over 65)Tj ET [] 0 d 2.25 w 28.99 487.01 m 567.8 487.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 464.18 m 567.8 464.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 488.09 m 30.07 463.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 488.09 m 298.32 463.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.52 488.09 m 432.52 463.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 488.09 m 566.72 463.1 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 470.83 Tm (learning disability)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 470.83 Tm (6)Tj ET /F2 12 Tf BT 1 0 0 1 436.5 470.83 Tm (0)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 32.32 448.27 m 564.47 448.27 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 460.81 m 567.8 460.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 437.98 m 567.8 437.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 461.88 m 30.07 436.9 l S 0.001 w [] 0 d [] 0 d 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Home )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 381.01 Tm (Only - Code PC to service users of the following gender: Either whose primary care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 366.43 Tm (needs on admission to the home are within the following category: Learning disability - )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 351.85 Tm (Code LD)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 332.02 Tm (Have there been any changes in the ownership, management or the )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 315.02 Tm (services registration details in the last 12 months?)Tj ET /F2 12 Tf BT 1 0 0 1 458.35 329.02 Tm (Yes)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 294.16 m 279.25 294.16 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 305.58 m 567.8 305.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 282.75 m 567.8 282.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 306.65 m 30.07 281.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 280.37 306.65 m 280.37 281.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 306.65 m 566.72 281.67 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 292.39 Tm (If yes, what have they been:)Tj ET /F2 12 Tf BT 1 0 0 1 284.35 289.39 Tm (No changes)Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 262.51 m 315.25 262.51 l S 0.001 w 1 1 1 RG 17 w 317.5 262.51 m 346.55 262.51 l S 0.001 w 17 w 348.8 262.51 m 377.9 262.51 l S 0.001 w 17 w 380.15 262.51 m 409.2 262.51 l S 0.001 w 17 w 411.45 262.51 m 440.55 262.51 l S 0.001 w 17 w 442.8 262.51 m 471.9 262.51 l S 0.001 w 17 w 474.15 262.51 m 503.2 262.51 l S 0.001 w 17 w 505.45 262.51 m 534.55 262.51 l S 0.001 w 17 w 536.8 262.51 m 565.9 262.51 l S 0.001 w 0.95294 0.95294 0.95294 RG 34 w 31.2 234.76 m 315.25 234.76 l S 0.001 w 1 1 1 RG 34 w 317.5 234.76 m 346.55 234.76 l S 0.001 w 34 w 348.8 234.76 m 377.9 234.76 l S 0.001 w 34 w 380.15 234.76 m 409.2 234.76 l S 0.001 w 34 w 411.45 234.76 m 440.55 234.76 l S 0.001 w 34 w 442.8 234.76 m 471.9 234.76 l S 0.001 w 34 w 474.15 234.76 m 503.2 234.76 l S 0.001 w 34 w 505.45 234.76 m 534.55 234.76 l S 0.001 w 34 w 536.8 234.76 m 565.9 234.76 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 252.88 m 568.1 252.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 272.13 m 568.1 272.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 252.88 m 568.1 252.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 216.63 m 568.1 216.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 273.21 m 30.07 215.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 273.21 m 316.37 215.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 273.21 m 347.67 215.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 273.21 m 379.02 215.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 273.21 m 410.32 215.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 273.21 m 441.67 215.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 273.21 m 473.02 215.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 273.21 m 504.32 215.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 273.21 m 535.67 215.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 273.21 m 567.02 215.55 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 258.95 Tm (Date of last key inspection:)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 239.7 Tm (Date of last annual service review \(if )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 222.7 Tm (applicable\):)Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 197.51 m 565.9 197.51 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 187.89 m 568.1 187.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 207.14 m 568.1 207.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 187.89 m 568.1 187.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 54.47 m 568.1 54.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 208.22 m 30.07 53.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 208.22 m 567.02 53.4 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 193.95 Tm (Brief description of the )Tj ET /F2 12 Tf BT 1 0 0 1 177.31 193.95 Tm (service)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 174.7 Tm (St Anns Lodge 2 is a small family owned and run residential care home that provides )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 157.7 Tm (accommodation and personal support for up to six younger adults with mild to )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 140.7 Tm (moderate learning disabilities. Mr Leslie Fernando, who co-owns both this care home )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 123.7 Tm (and the one next door with his wife, remains in operational day-to-day control of St )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 106.7 Tm (Anns 2. Situated on a quiet suburban street in New Malden the home is within easy )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 89.7 Tm (walking distance of a local parade of shops, several bus stops and a train station with )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 72.7 Tm (good links to central London and the surrounding areas. Each of the service users have )Tj ET endstream endobj 10 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 11 0 obj <>stream 0 J /F1 10 Tf 0 0 0 rg BT 1 0 0 1 28.35 833.09 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 31.8 Tm (Annual Service Review)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (3)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr [] 0 d 2.25 w 28.99 813.65 m 568.1 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 641.4 m 568.1 641.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 640.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 814.73 m 567.02 640.33 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 33.25 802.72 Tm (their own single occupancy bedroom, the majority of which have en-suite toilet )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 785.72 Tm (facilities. Communal space consists of a large open plan lounge/living room with a )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 768.72 Tm (conservatory attached; a separate kitchen/dinning area; entrance hall, and a recently )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 751.72 Tm (constructed outhouse, which is used primarily for storing confidential records. The rear )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 734.72 Tm (garden is extremely well maintained and contains a wide variety of well-established )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 717.72 Tm (shrubs and trees, as well as a fish pond. Service users have each been provided with )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 700.72 Tm (copies of the homes Statement Of Purpose, Guide, and their terms and conditions of )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 683.72 Tm (occupancy. These documents contain information about all the services and facilities )Tj ET /F2 12 Tf BT 1 0 0 1 33.25 666.72 Tm (provided by the home, as well as the range of fees charged for there use.)Tj ET /F2 12 Tf BT 1 0 0 1 33.25 649.72 Tm ()Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 13 0 obj <>stream 0 J /F1 10 Tf 0 0 0 rg BT 1 0 0 1 28.35 833.09 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 31.8 Tm (Annual Service Review)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (4)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F3 14 Tf BT 1 0 0 1 28.35 782.65 Tm (6HUYLFHXSGDWHVLQFHWKHODVWNH\\LQVSHFWLRQRUDQQXDOVHUYLFHUHYLHZ)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 767.11 m 565.6 767.11 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 755.7 m 567.8 755.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 778.53 m 567.8 778.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 755.7 m 567.8 755.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 557.91 m 567.8 557.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 779.61 m 30.07 556.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 779.61 m 566.72 556.83 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 762.34 Tm (What did we do for this annual service review?)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 739.51 Tm (We looked at all the information that we have received, or asked for, since the services )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 724.93 Tm (last Key Inspection.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 710.35 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 695.77 Tm (This included: The services Annual Quality Assurance Assessment \(AQAA\) that was )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 681.19 Tm (completed and promptly returned to us by the registered owner/manager. The AQAA is )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 666.61 Tm (a self assessment that focuses on how well outcomes are being met for people using )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 652.03 Tm (the service. It also gave us some numerical information about the home.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 637.45 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 622.87 Tm (Six of our satisfaction surveys that were returned to us by the people who live at St )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 608.29 Tm (Ann's lodge 2. Most people who completed our surveys were helped by either their )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 593.71 Tm (keyworker or a relative.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 579.13 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 564.55 Tm (The outcome of the services previous key Inspection report.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 527.24 m 565.6 527.24 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 515.83 m 567.8 515.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 538.66 m 567.8 538.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 515.83 m 567.8 515.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 61.22 m 567.8 61.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 539.74 m 30.07 60.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 539.74 m 566.72 60.15 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 522.47 Tm (What has this told us about the service?)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 499.64 Tm (All the written feedback we received from stakeholders was extremely positive about )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 485.06 Tm (the standard of care provided at St Ann's lodge 2. Typical comments included - 'The )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 470.48 Tm (Fernando's are like my family', 'St Ann's is the best place I've lived', and 'i don't know )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 455.9 Tm (how you could make it better...its excellent.')Tj ET /F2 12 Tf BT 1 0 0 1 34.05 441.32 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 426.74 Tm (The Fernando's sent us their Annual Quality Assurance Assessment AQAA when we )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 412.16 Tm (asked for it. It was very clear and gave us all the information we required. From all the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 397.58 Tm (evidence gathered from the AQAA we still judge this service as providing excellent )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 383 Tm (outcomes for the people who live there. We agree with the statement made by Mr )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 368.42 Tm (Fernando's in the AQAA that St Ann's - 'is good at providing good quality care in a )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 353.84 Tm ('family style environment' and that they have a sustained track record of enabling the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 339.26 Tm (people who live there to express their opinions, make informed choices, and be as )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 324.68 Tm (independent as they can be.')Tj ET /F2 12 Tf BT 1 0 0 1 34.05 310.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 295.52 Tm (CHOICE OF HOME - People who use the service told us in our surveys that they had )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 280.94 Tm (received enough information about St Ann's, which helped them decide whether or not )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 266.36 Tm (it was the right place for them and/or their loved one.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 251.78 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 237.2 Tm (The proprietor wrote in the AQAA that all the people who currently live at St Ann's )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 222.62 Tm (Lodge have access to the services Guide and their most up to date terms and )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 208.04 Tm (conditions of occupancy.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 193.46 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 178.88 Tm (The AQAA is clear that no new referrals have been accepted or any placements broken )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 164.3 Tm (down since its last Key inspection.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 149.72 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 135.14 Tm (INDIVIDUAL NEED & CHOICE - People who returned our surveys told us the service )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 120.56 Tm (always meets their loved ones unique needs in a way they expected and/or had agreed )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 105.98 Tm (too.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 91.4 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 76.82 Tm (The manager wrote in the AQAA that the views of the people who use the service are )Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 15 0 obj <>stream 0 J /F1 10 Tf 0 0 0 rg BT 1 0 0 1 28.35 833.09 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 31.8 Tm (Annual Service Review)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr [] 0 d 2.25 w 28.99 813.65 m 567.8 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 152.3 m 567.8 152.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 151.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 814.73 m 566.72 151.23 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.8 802.72 Tm (ascertained through day to day contact, peer group meetings held at regular intervals, )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 788.14 Tm (and recently introduced quality assurance surveys developed by the home. As a result )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 773.56 Tm (of listening to the people who use the service the manager wrote in the AQAA that the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 758.98 Tm (menus and community based outings and holidays improved in the past year.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 744.4 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 729.82 Tm (DAILY LIFE & SOCIAL ACTIVITIES - All the services stakeholders ticked always in )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 715.24 Tm (response to the question - can you make decisions about what you do each day and do )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 700.66 Tm (what you want to do during the day, evening and weekends.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 686.08 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 671.5 Tm (HEALTH CARE - The proprietor confirmed in the AQAA that none of the people who )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 656.92 Tm (reside at St Ann's lodge 2 have been admitted to hospital, involved in any major )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 642.34 Tm (accidents or significant incidents in the past year.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 627.76 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 613.18 Tm (COMPLAINTS & PROTECTION - People who completed our surveys told us they knew )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 598.6 Tm (who to speak to if they were not happy and how to make a complaint. AQAA states )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 584.02 Tm (that no formal complaints or safeguarding issues have been raised about the service in )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 569.44 Tm (the past year.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 554.86 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 540.28 Tm (ENVIRONMENT - Surveys we received told us the home was always kept fresh and )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 525.7 Tm (clean. We are not aware of any significant changes made to the physical environment )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 511.12 Tm (of St Ann's 2 in the past year.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 496.54 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 481.96 Tm (STAFFING - All the people who use the service told us staff always treated them/and or )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 467.38 Tm (their loved ones very well and always listened and acted upon what you say.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 452.8 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 438.22 Tm (The proprietor wrote in the AQAA that all the people who have worked in the home in )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 423.64 Tm (the past year have had satisfactory pre-employment checks carried out on them. The )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 409.06 Tm (proprietor also stated that the service is good at ensuring all the pople who work their )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 394.48 Tm (have the right knowledge and skills to perform their duties and are constantly receiving )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 379.9 Tm (refresher training.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 365.32 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 350.74 Tm (MANAGEMENT - The proprietor told us all the people who use the service, their )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 336.16 Tm (relatives and staff have recently attended the local authorities total communication )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 321.58 Tm (course regarding the use of symbols, sign, and non-verbal communication techniques.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 307 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 292.42 Tm (The AQAA states the premises electrical circuits, fire detection and fighting equipment, )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 277.84 Tm (and gas appliances have all been serviced or tested as recommended by the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 263.26 Tm (manufacturer or regularity bodies. The proprietor also told us a new fire risk )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 248.68 Tm (assessment for the building has been carried out in the past year.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 234.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 219.52 Tm (Finally, the service has written assessments on Control of Substances Hazardous to )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 204.94 Tm (Health and a policy for managing infection control. The AQAA states that most of the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 190.36 Tm (homes current staff team have received training on the prevention and management of )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 175.78 Tm (infection control in a residential care setting.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 161.2 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 125.68 m 565.6 125.68 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 116.05 m 567.8 116.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 135.3 m 567.8 135.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 116.05 m 567.8 116.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 62.35 m 567.8 62.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 136.38 m 30.07 61.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 136.38 m 566.72 61.27 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 122.12 Tm (What are we going to do as a result of this annual service review?)Tj ET /F2 12 Tf BT 1 0 0 1 35.45 99.87 Tm (We are not going to change our plan to carry out a key inspection of this service by )Tj ET /F2 12 Tf BT 1 0 0 1 35.45 85.29 Tm (15th October 2011 because we still rate St Ann's Lodge 2 as a three star 'excellent' )Tj ET /F2 12 Tf BT 1 0 0 1 35.45 70.71 Tm (performing residential care home.)Tj ET endstream endobj 16 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 17 0 obj <>stream 0 J /F1 10 Tf 0 0 0 rg BT 1 0 0 1 28.35 833.09 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 31.8 Tm (Annual Service Review)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (6)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr [] 0 d 2.25 w 28.99 813.65 m 567.8 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 764.66 m 567.8 764.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 763.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 814.73 m 566.72 763.59 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 33.2 802.72 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.2 788.14 Tm (However, we reserve the right to decide to inspect the service at any time if we have )Tj ET /F2 12 Tf BT 1 0 0 1 33.2 773.56 Tm (concerns about the quality of the service or the safety of the people who use it.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 752.6 Tm ()Tj ET endstream endobj 18 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 19 0 obj <>stream 0 J /F1 10 Tf 0 0 0 rg BT 1 0 0 1 28.35 833.09 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 31.8 Tm (Annual Service Review)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F3 14 Tf BT 1 0 0 1 28.35 778.65 Tm (5HDGHU,QIRUPDWLRQ)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 28.35 757.22 m 223.34 757.22 l S 0.001 w 1 1 1 RG 20.58 w 225.59 757.22 m 565 757.22 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 28.35 734.39 m 223.34 734.39 l S 0.001 w 1 1 1 RG 20.58 w 225.59 734.39 m 565 734.39 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 28.35 711.56 m 223.34 711.56 l S 0.001 w 1 1 1 RG 20.58 w 225.59 711.56 m 565 711.56 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 28.35 688.73 m 223.34 688.73 l S 0.001 w 1 1 1 RG 20.58 w 225.59 688.73 m 565 688.73 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 26.14 745.8 m 567.2 745.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 722.97 m 567.2 722.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 700.14 m 567.2 700.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 768.63 m 567.2 768.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 745.8 m 567.2 745.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 722.97 m 567.2 722.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 700.14 m 567.2 700.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 677.31 m 567.2 677.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 769.71 m 27.22 676.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 224.46 769.71 m 224.46 676.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.13 769.71 m 566.13 676.23 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 752.45 Tm (Document Purpose:)Tj ET /F2 12 Tf BT 1 0 0 1 228.43 752.45 Tm (Annual service review)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 729.62 Tm (Author:)Tj ET /F2 12 Tf BT 1 0 0 1 228.43 729.62 Tm (CQC)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 706.79 Tm (Audience:)Tj ET /F2 12 Tf BT 1 0 0 1 228.43 706.79 Tm (General Public)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 683.96 Tm (Further copies from:)Tj ET /F2 12 Tf BT 1 0 0 1 228.43 683.96 Tm (0870 240 7535 \(national contact centre\))Tj ET 0.95294 0.95294 0.95294 RG 35.16 w 31.2 650.24 m 566.76 650.24 l S 0.001 w /F2 12 Tf BT 1 0 0 1 34.05 652.76 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 638.18 Tm (The content of which can be found on our website.)Tj ET 24.9 w 31.2 612.97 m 566.76 612.97 l S 0.001 w /F3 14 Tf BT 1 0 0 1 35.3 607.41 Tm (+HOSOLQH)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 585.96 Tm (Telephone:)Tj ET 0.95294 0.95294 0.95294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 95.88 585.96 Tm ( 03000 616161)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 565.97 Tm (Email:)Tj ET 0.95294 0.95294 0.95294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 66.84 565.97 Tm ( enquiries@cqc.org.uk)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 545.97 Tm (Web:)Tj ET 0.95294 0.95294 0.95294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 64.51 545.97 Tm (www.cqc.org.uk)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 525.97 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 505.98 Tm (We want people to be able to access this information. If you would like a copy of the )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 488.48 Tm (findings in a different format or language please contact our helpline or go to our )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 470.99 Tm (website.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 430.99 Tm (Copyright \(2009\) Care Quality Commission \(CQC\). This publication may be )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 413.5 Tm (reproduced in whole or in part, free of charge, in any format or medium provided that it )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 396 Tm (is not used for commercial gain. This consent is subject to the material being )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 378.51 Tm (reproduced accurately and on proviso that it is not used in a derogatory manner or )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 361.01 Tm (misleading context. The material should be acknowledged as CQC copyright, with the )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 343.52 Tm (title and date of publication of the document specified.)Tj ET endstream endobj 20 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 21 0 obj <>stream %!PS-AdobeFont-1.0: Verdana Typeface and data 1996 Microsoft Corporation. All Rights Reserved %%CreationDate: Thu Oct 09 15:25:10 2008 % Converted from TrueType font 'VERDANA.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.35) readonly def /Notice (Typeface and data 1996 Microsoft Corporation. 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Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Fri Oct 10 11:48:26 2008 % Converted from TrueType font 'TIMES.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.76) readonly def /Notice (Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved) readonly def /FullName (Times New Roman) readonly def /FamilyName (Times New Roman) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -109 def /UnderlineThickness 49 def end readonly def /FontName /TimesNewRomanPSMT def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-77 -216 1009 877} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /periodcentered put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B TcJ6*]h[zeKq)ƷW0jlBIf14%B[tnqNOדe{fC;1I^7^r5=[ySwF 5ZUͧ@;J7{Phx ғ*⿅΅V1lCd3Dk9+ ~Iic*x 2YC.eKgt_"t!Ztb$~iS[xdw +P7)%g9/-awT=JK/{ Q'y!kA,7 Α$?H}Om"s*5aks*HRUufn6i?kɝ=-0X%lϧQ4ݡ`rџ~D&#&:t]=.ok &DZђԺŠRq [j@3a*42K]sjϖjG_n 4Ϛ5. *Ly^w`ܮ64r/:!?u:};ߜ`dӤJY2R'wbTCI2CRNY2uD-.Y9y:2Cʸ`ͻq5dBpQŰ: TimM;f ]+ozY0,(Fh^ GirY E W| -R̵vVP ce޾'zH+1= PU~}fIa 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