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*{;i?})2De+1>pq C3pj4ZjL&y n36#NkStY TUB5(b}Bi'Bhn>9ZZ^ gZv5v7Z4M*ď$h")`]Ao/>?ö9[[kW_ 5=[X$ 5čL/soƥ_GNK _cZDo hW4PǧhvhB +gOȕ |I_^s<1b+Ѩy=_aPqYʞ"p=tiC!uG ,J)0p] (TR|cƷ4»B/׾*ьůI-?诫8?ۯwW |#xwúϊMCB.񵥾[kY]G%u-c_XZ Q>stream 0 J q 538.5 0 0 61.5 28.35 14.2 cm /img0 Do Q 0.98431 0.78824 0.08627 RG 135.75 w 24.07 742.4 m 558.15 742.4 l S 0.001 w [] 0 d 2.25 w 20.74 812.53 m 561.48 812.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 20.74 674.53 m 561.48 674.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 21.82 813.61 m 21.82 673.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 560.4 813.61 m 560.4 673.45 l S 0.001 w [] 0 d q 191.25 0 0 117.75 28.35 685.65 cm /img1 Do Q /F1 12 Tf 0.6 0.6 0.6 rg BT 1 0 0 1 136.35 656.27 Tm (,QVSHFWLQJIRUEHWWHUOLYHV)Tj ET /F1 28 Tf 0 0 0 rg BT 1 0 0 1 147.05 596.27 Tm (.H\\LQVSHFWLRQUHSRUW)Tj ET 20.58 w 27.33 552.19 m 557.15 552.19 l S 0.001 w /F2 24 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 504.5 Tm (Care homes for older people)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 6 Tf BT 1 0 0 1 28.35 493.46 Tm ()Tj ET /F1 6 Tf BT 1 0 0 1 28.35 486.22 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 472.44 m 160.38 472.44 l S 0.001 w 1 1 1 RG 20.58 w 162.63 472.44 m 563.65 472.44 l S 0.001 w 0.99608 0.9451 0.76078 RG 55.74 w 31.2 432.03 m 160.38 432.03 l S 0.001 w 1 1 1 RG 55.74 w 162.63 432.03 m 563.65 432.03 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 461.02 m 565.85 461.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 483.85 m 565.85 483.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 461.02 m 565.85 461.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 403.03 m 565.85 403.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 484.93 m 30.07 401.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 161.5 484.93 m 161.5 401.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 484.93 m 564.78 401.95 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 467.67 Tm (Name:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 165.48 467.67 Tm (Abbey House)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 444.84 Tm (Address:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 165.48 444.84 Tm (Stokes Drive )Tj ET /F2 12 Tf BT 1 0 0 1 165.48 427.26 Tm (Leicester)Tj ET /F2 12 Tf BT 1 0 0 1 165.48 409.68 Tm (LE3 9BR)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 390.78 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 28.35 373.78 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 354.24 m 358.95 354.24 l S 0.001 w 1 1 1 RG 20.58 w 361.2 354.24 m 565.9 354.24 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 365.66 m 568.1 365.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 342.83 m 568.1 342.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 366.73 m 30.07 341.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 360.07 366.73 m 360.07 341.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 366.73 m 567.02 341.75 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 349.47 Tm (The quality rating for this )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 191.92 349.47 Tm (care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 255.59 349.47 Tm ( is:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 400.14 349.47 Tm (two star good service)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 330.57 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 311.52 Tm (A quality rating is our assessment of how well a care home, agency or scheme is )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 294.52 Tm (meeting the needs of the people who use it.)Tj ET /F2 12 Tf BT 1 0 0 1 295.2 294.52 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 303.65 294.52 Tm (We give a quality rating following a full )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 277.52 Tm (assessment of the service.)Tj ET /F2 12 Tf BT 1 0 0 1 189.22 277.52 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 197.67 277.52 Tm (We call this a key inspection.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 260.52 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 243.04 m 315.25 243.04 l S 0.001 w 20.58 w 317.5 243.04 m 565.9 243.04 l S 0.001 w 1 1 1 RG 20.58 w 317.5 220.21 m 346.55 220.21 l S 0.001 w 20.58 w 348.8 220.21 m 377.9 220.21 l S 0.001 w 20.58 w 380.15 220.21 m 409.2 220.21 l S 0.001 w 20.58 w 411.45 220.21 m 440.55 220.21 l S 0.001 w 20.58 w 442.8 220.21 m 471.9 220.21 l S 0.001 w 20.58 w 474.15 220.21 m 503.2 220.21 l S 0.001 w 20.58 w 505.45 220.21 m 534.55 220.21 l S 0.001 w 20.58 w 536.8 220.21 m 565.9 220.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 231.62 m 568.1 231.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 254.45 m 568.1 254.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 231.62 m 568.1 231.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 208.79 m 568.1 208.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 255.53 m 30.07 207.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 255.53 m 316.37 207.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 232.7 m 347.67 207.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 232.7 m 379.02 207.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 232.7 m 410.32 207.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 232.7 m 441.67 207.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 232.7 m 473.02 207.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 232.7 m 504.32 207.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 232.7 m 535.67 207.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 255.53 m 567.02 207.71 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 238.27 Tm (Lead inspector:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 320.35 238.27 Tm (Date:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 215.44 Tm (Linda Clarke)Tj ET /F2 12 Tf BT 1 0 0 1 329.63 215.44 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 360.95 215.44 Tm (3)Tj ET /F2 12 Tf BT 1 0 0 1 392.28 215.44 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 423.61 215.44 Tm (7)Tj ET /F2 12 Tf BT 1 0 0 1 454.95 215.44 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 486.28 215.44 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 517.6 215.44 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 548.96 215.44 Tm (9)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 196.54 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 28.35 179.54 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 162.54 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 150.47 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 138.4 Tm ()Tj ET endstream endobj 6 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 10 0 obj<>>> endobj 11 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 485.42 30.79 Tm (Page)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 515.95 30.79 Tm (2)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 523.58 30.79 Tm ( of )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 541.88 30.79 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 10 Tf BT 1 0 0 1 297.64 803.65 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 787.03 Tm (This is a report of an inspection where we looked at how well this )Tj ET /F2 12 Tf BT 1 0 0 1 428.32 787.03 Tm (care home is meeting )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 769.53 Tm (the needs of people who use it.)Tj ET /F2 12 Tf BT 1 0 0 1 226.66 769.53 Tm (There is a summary of what we think this service does )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 752.03 Tm (well, what they have improved on and, where it applies, what they need to do better.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 734.54 Tm (We use the national minimum standards to describe the outcomes that people should )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 717.04 Tm (experience.)Tj ET /F2 12 Tf BT 1 0 0 1 106.61 717.04 Tm (National minimum standards are written by the Department of Health for )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 699.54 Tm (each type of care service.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 679.55 Tm (After the summary there is more detail about our findings. The following table explains )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 662.05 Tm (what you will see under each outcome area.)Tj ET [] 0 d 0.5 w 0 0 0 RG 22.69 653.87 m 572.15 653.87 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.69 320.23 m 572.15 320.23 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.7 653.87 m 22.7 320.23 l S 0.001 w [] 0 d [] 0 d 0.5 w 572.15 653.87 m 572.15 320.23 l S 0.001 w [] 0 d /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 640.57 Tm (Outcome area \(for example )Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 173.59 640.57 Tm (Choice of home\))Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 610.27 Tm (These are the outcomes that people )Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 216.34 610.27 Tm (staying in care homes should experience.)Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 435.79 610.27 Tm (They reflect the things )Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 598.12 Tm (that people have said are important to them:)Tj ET 0 0 0 RG 0.001 w 0 Tr 1 0.9451 0.76078 RG 82.23 w 30.6 533.38 m 562.45 533.38 l S 0.001 w 1 1 1 RG 39.99 w 29.47 513.38 m 563.57 513.38 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 534.5 m 565.77 534.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 576.74 m 565.77 576.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 534.5 m 565.77 534.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 492.26 m 565.77 492.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 577.82 m 28.35 491.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 577.82 m 564.7 491.18 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.87 561.06 Tm (This box tells you the outcomes that we will always inspect against when we do a key )Tj ET /F2 12 Tf BT 1 0 0 1 34.87 543.56 Tm (inspection)Tj ET /F2 10 Tf BT 1 0 0 1 95.78 543.56 Tm (.)Tj ET /F2 12 Tf BT 1 0 0 1 34.87 518.82 Tm (This box tells you any additional outcomes that we may inspect against when we do a )Tj ET /F2 12 Tf BT 1 0 0 1 34.87 501.32 Tm (key inspection.)Tj ET /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 461.81 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 131.32 461.81 Tm (staying in this care home experience:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 28.35 424.65 Tm (Judgement:)Tj ET 1 0.9451 0.76078 RG 39.99 w 30.6 393.35 m 562.45 393.35 l S 0.001 w 1 1 1 RG 39.99 w 29.47 394.47 m 563.57 394.47 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 415.59 m 565.77 415.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 373.35 m 565.77 373.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 416.67 m 28.35 372.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 416.67 m 564.7 372.27 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.87 399.91 Tm (This box tells you our opinion of what we have looked at in this outcome area.)Tj ET /F2 12 Tf BT 1 0 0 1 517.79 399.91 Tm (We )Tj ET /F2 12 Tf BT 1 0 0 1 34.87 382.41 Tm (will say whether it is excellent, good, adequate or poor.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 356.54 Tm (Evidence:)Tj ET 1 0.9451 0.76078 RG 22.5 w 30.6 333.98 m 562.45 333.98 l S 0.001 w 1 1 1 RG 22.5 w 29.47 335.11 m 563.57 335.11 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 347.48 m 565.77 347.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 322.73 m 565.77 322.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 348.55 m 28.35 321.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 348.55 m 564.7 321.65 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.87 331.79 Tm (This box describes the information we used to come to our judgement.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 285.18 Tm (Copies of the)Tj ET /F2 12 Tf BT 1 0 0 1 111.71 285.18 Tm (National Minimum Standards )Tj ET /F2 12 Tf BT 1 0 0 1 290.49 285.18 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 302.34 285.18 Tm (Care Homes for Older People)Tj ET /F2 12 Tf BT 1 0 0 1 477.18 285.18 Tm ( can be found )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 267.68 Tm (at www.dh.gov.uk or bought from The Stationery Office \(TSO\) PO Box 29, St Crispins, )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 250.18 Tm (Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 232.69 Tm (Stationery Office is also available: )Tj ET /F2 12 Tf 0 0 1 rg BT 1 0 0 1 238.73 232.69 Tm (www.tso.co.uk/bookshop)Tj ET /F2 12 Tf 0 0 0 rg BT 1 0 0 1 28.35 192.7 Tm (The Commission for Social Care Inspection aims to:)Tj ET /F4 12 Tf BT 1 0 0 1 46.35 172.7 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 64.35 172.7 Tm (Put the people who use social care first)Tj ET /F4 12 Tf BT 1 0 0 1 46.35 155.06 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 64.35 155.06 Tm (Improve services and stamp out bad practice)Tj ET /F4 12 Tf BT 1 0 0 1 46.35 137.42 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 64.35 137.42 Tm (Be an expert voice on social care)Tj ET /F4 12 Tf BT 1 0 0 1 46.35 119.78 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 64.35 119.78 Tm (Practise what we preach in our own organisation)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 79.64 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 13 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 485.42 30.79 Tm (Page)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 515.95 30.79 Tm (3)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 523.58 30.79 Tm ( of )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 541.88 30.79 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (5HDGHU,QIRUPDWLRQ)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 28.35 774.22 m 224.05 774.22 l S 0.001 w 1 1 1 RG 20.58 w 226.3 774.22 m 567 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 751.39 m 224.05 751.39 l S 0.001 w 1 1 1 RG 20.58 w 226.3 751.39 m 567 751.39 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 728.56 m 224.05 728.56 l S 0.001 w 1 1 1 RG 20.58 w 226.3 728.56 m 567 728.56 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 705.73 m 224.05 705.73 l S 0.001 w 1 1 1 RG 20.58 w 226.3 705.73 m 567 705.73 l S 0.001 w 0.99608 0.9451 0.76078 RG 151.8 w 28.35 617.29 m 224.05 617.29 l S 0.001 w 1 1 1 RG 151.8 w 226.3 617.29 m 567 617.29 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 528.85 m 224.05 528.85 l S 0.001 w 1 1 1 RG 20.58 w 226.3 528.85 m 567 528.85 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.14 m 569.2 717.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.31 m 569.2 694.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.26 m 569.2 540.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 785.63 m 569.2 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.14 m 569.2 717.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.31 m 569.2 694.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.26 m 569.2 540.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 517.43 m 569.2 517.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 786.71 m 27.22 516.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 225.17 786.71 m 225.17 516.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 568.12 786.71 m 568.12 516.35 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 769.45 Tm (Document Purpose)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 769.45 Tm (Inspection report)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 746.62 Tm (Author)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 746.62 Tm (CSCI)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 723.79 Tm (Audience)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 723.79 Tm (General public)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 700.96 Tm (Further copies from)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 700.96 Tm (0870 240 7535 \(telephone order line\))Tj ET /F2 12 Tf BT 1 0 0 1 31.2 678.13 Tm (Copyright)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 678.13 Tm (Copyright \()Tj ET /F2 12 Tf BT 1 0 0 1 313.49 678.13 Tm (2009)Tj ET /F2 12 Tf BT 1 0 0 1 344.02 678.13 Tm (\) Commission for Social Care )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 663.55 Tm (Inspection \(CSCI\). This publication may be reproduced )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 648.97 Tm (in whole or in part, free of charge, in any format or )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 634.39 Tm (medium provided that it is not used for commercial )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 619.81 Tm (gain. This consent is subject to the material being )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 605.23 Tm (reproduced accurately and on proviso that it is not )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 590.65 Tm (used in a derogatory manner or misleading context. )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 576.07 Tm (The material should be acknowledged as CSCI )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 561.49 Tm (copyright, with the title and date of publication of the )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 546.91 Tm (document specified.)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 524.08 Tm (Internet address)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 524.08 Tm (www.cqc.org.uk)Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 15 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 485.42 30.79 Tm (Page)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 515.95 30.79 Tm (4)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 523.58 30.79 Tm ( of )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 541.88 30.79 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (,QIRUPDWLRQDERXWWKHFDUHKRPH)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 774.22 m 267.95 774.22 l S 0.001 w 1 1 1 RG 20.58 w 270.2 774.22 m 565.65 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 55.74 w 31.2 733.81 m 267.95 733.81 l S 0.001 w 1 1 1 RG 55.74 w 270.2 733.81 m 565.65 733.81 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 693.4 m 267.95 693.4 l S 0.001 w 1 1 1 RG 20.58 w 270.2 693.4 m 565.65 693.4 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 670.57 m 267.95 670.57 l S 0.001 w 1 1 1 RG 20.58 w 270.2 670.57 m 565.65 670.57 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 647.74 m 267.95 647.74 l S 0.001 w 1 1 1 RG 20.58 w 270.2 647.74 m 565.65 647.74 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 624.91 m 267.95 624.91 l S 0.001 w 1 1 1 RG 20.58 w 270.2 624.91 m 565.65 624.91 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 704.81 m 567.85 704.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 681.98 m 567.85 681.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 659.15 m 567.85 659.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 636.32 m 567.85 636.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 785.63 m 567.85 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 704.81 m 567.85 704.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 681.98 m 567.85 681.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 659.15 m 567.85 659.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 636.32 m 567.85 636.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 613.49 m 567.85 613.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 786.71 m 30.07 612.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 269.07 786.71 m 269.07 612.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.77 786.71 m 566.77 612.41 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 769.45 Tm (Name of care home:)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 769.45 Tm (Abbey House)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 746.62 Tm (Address:)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 746.62 Tm (Stokes Drive)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 729.04 Tm (Leicester)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 711.46 Tm (LE3 9BR)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 688.63 Tm (Telephone number:)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 688.63 Tm (01162312350)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 665.8 Tm (Fax number:)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 665.8 Tm (01162875186)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 642.97 Tm (Email address:)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 642.97 Tm (socis215@leicester.gov.uk)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 620.14 Tm (Provider web address:)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 581.7 m 353.25 581.7 l S 0.001 w 1 1 1 RG 20.58 w 355.5 581.7 m 565.9 581.7 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 558.87 m 353.25 558.87 l S 0.001 w 1 1 1 RG 20.58 w 355.5 558.87 m 565.9 558.87 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 536.04 m 353.25 536.04 l S 0.001 w 1 1 1 RG 20.58 w 355.5 536.04 m 565.9 536.04 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 570.29 m 568.1 570.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 547.46 m 568.1 547.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 593.12 m 568.1 593.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 570.29 m 568.1 570.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 547.46 m 568.1 547.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 524.63 m 568.1 524.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 594.19 m 30.07 523.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 594.19 m 354.37 523.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 594.19 m 567.02 523.55 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 576.93 Tm (Name of registered provider\(s\):)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 576.93 Tm (Leicester City Council)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 554.1 Tm (Type of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 554.1 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 531.27 Tm (Number of places registered:)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 531.27 Tm (33)Tj ET /F2 10 Tf BT 1 0 0 1 28.35 512.33 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 492.84 m 565.6 492.84 l S 0.001 w 41.16 w 31.2 459.72 m 297.2 459.72 l S 0.001 w 20.58 w 299.45 470.01 m 565.6 470.01 l S 0.001 w 20.58 w 299.45 449.43 m 432.52 449.43 l S 0.001 w 20.58 w 432.52 449.43 m 565.6 449.43 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 481.42 m 567.8 481.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 504.25 m 567.8 504.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 481.42 m 567.8 481.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 438.01 m 567.8 438.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 505.33 m 30.07 436.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 482.5 m 298.32 436.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 505.33 m 566.72 436.93 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 488.07 Tm (Conditions of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 465.24 Tm (Category\(ies\) :)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 465.24 Tm (Number of places \(if applicable\):)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 444.66 Tm (Under 65)Tj ET /F2 12 Tf BT 1 0 0 1 435.37 444.66 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 423.22 m 297.3 423.22 l S 0.001 w 20.58 w 299.55 423.22 m 431.45 423.22 l S 0.001 w 20.58 w 433.7 423.22 m 565.6 423.22 l S 0.001 w 35.16 w 31.2 393.1 m 297.3 393.1 l S 0.001 w 35.16 w 299.55 393.1 m 431.45 393.1 l S 0.001 w 35.16 w 433.7 393.1 m 565.6 393.1 l S 0.001 w 35.16 w 31.2 355.69 m 297.3 355.69 l S 0.001 w 35.16 w 299.55 355.69 m 431.45 355.69 l S 0.001 w 35.16 w 433.7 355.69 m 565.6 355.69 l S 0.001 w 20.58 w 31.2 325.57 m 297.3 325.57 l S 0.001 w 20.58 w 299.55 325.57 m 431.45 325.57 l S 0.001 w 20.58 w 433.7 325.57 m 565.6 325.57 l S 0.001 w 20.58 w 31.2 302.74 m 297.3 302.74 l S 0.001 w 20.58 w 299.55 302.74 m 431.45 302.74 l S 0.001 w 20.58 w 433.7 302.74 m 565.6 302.74 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 279.91 m 565.6 279.91 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 411.81 m 567.8 411.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 374.4 m 567.8 374.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 336.99 m 567.8 336.99 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 314.16 m 567.8 314.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 291.33 m 567.8 291.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 268.5 m 567.8 268.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 201.93 m 568.1 201.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 149.94 m 568.1 149.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 434.64 m 567.8 434.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 411.81 m 567.8 411.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 374.4 m 567.8 374.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 336.99 m 567.8 336.99 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 314.16 m 567.8 314.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 291.33 m 567.8 291.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 268.5 m 568.1 268.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 201.93 m 568.1 201.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 149.94 m 568.1 149.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 97.95 m 568.1 97.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 435.71 m 30.07 96.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.42 435.71 m 298.42 290.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.57 435.71 m 432.57 290.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 435.71 m 566.72 96.87 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 418.45 Tm (dementia)Tj ET /F2 12 Tf BT 1 0 0 1 302.4 418.45 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 436.55 418.45 Tm (20)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 395.62 Tm (mental disorder, excluding learning )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 381.04 Tm (disability or dementia)Tj ET /F2 12 Tf BT 1 0 0 1 302.4 395.62 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 436.55 395.62 Tm (20)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 358.21 Tm (old age, not falling within any other )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 343.63 Tm (category)Tj ET /F2 12 Tf BT 1 0 0 1 302.4 358.21 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 436.55 358.21 Tm (33)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 320.8 Tm (physical disability)Tj ET /F2 12 Tf BT 1 0 0 1 302.4 320.8 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 436.55 320.8 Tm (8)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 297.97 Tm (sensory impairment)Tj ET /F2 12 Tf BT 1 0 0 1 302.4 297.97 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 436.55 297.97 Tm (10)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 275.14 Tm (Additional conditions: )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 252.31 Tm (Service User Numbers DE\(E\) or MD\(E\) No one falling within category DE\(E\) or MD\(E\) )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 237.73 Tm (may be admitted into Abbey House when 20 persons who fall within )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 223.15 Tm (categories/combined categories DE\(E\) or MD\(E\) are already accommodated within the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 208.57 Tm (home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 185.74 Tm (Service User Numbers PD\(E\) No one falling within the category PD\(E\) may be admitted )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 171.16 Tm (into Abbey House where there are 8 persons of category PD\(E\) already accommodated )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 156.58 Tm (within the home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 133.75 Tm (Service User Numbers SI\(E\) No one falling within the category SI\(E\) may be admitted )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 119.17 Tm (into Abbey House where there are 10 persons of category SI\(E\) already accommodated )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 104.59 Tm (within the home)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 83.16 m 315.25 83.16 l S 0.001 w 1 1 1 RG 20.58 w 317.5 83.16 m 346.55 83.16 l S 0.001 w 20.58 w 348.8 83.16 m 377.9 83.16 l S 0.001 w 20.58 w 380.15 83.16 m 409.2 83.16 l S 0.001 w 20.58 w 411.45 83.16 m 440.55 83.16 l S 0.001 w 20.58 w 442.8 83.16 m 471.9 83.16 l S 0.001 w 20.58 w 474.15 83.16 m 503.2 83.16 l S 0.001 w 20.58 w 505.45 83.16 m 534.55 83.16 l S 0.001 w 20.58 w 536.8 83.16 m 565.9 83.16 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 94.57 m 568.1 94.57 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 71.74 m 568.1 71.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 95.65 m 30.07 70.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 95.65 m 316.37 70.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 95.65 m 347.67 70.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 95.65 m 379.02 70.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 95.65 m 410.32 70.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 95.65 m 441.67 70.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 95.65 m 473.02 70.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 95.65 m 504.32 70.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 95.65 m 535.67 70.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 95.65 m 567.02 70.67 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 78.39 Tm (Date of last inspection)Tj ET endstream endobj 16 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 17 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 485.42 30.79 Tm (Page)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 515.95 30.79 Tm (5)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 523.58 30.79 Tm ( of )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 541.88 30.79 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 17 w 31.2 804.03 m 565.9 804.03 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 795.48 m 30.07 366.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 795.48 m 567.02 366.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 813.65 m 568.1 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 367.15 m 568.1 367.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 793.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 814.73 m 567.02 793.33 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 800.47 Tm (Brief description of the )Tj ET /F2 12 Tf BT 1 0 0 1 177.31 800.47 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 781.22 Tm (Abbey House Residential Home provides accommodation for up to thirty three older )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 764.22 Tm (people and is owned by Leicester City Council. The home is situated along a main road )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 747.22 Tm (in a residential area with car parking space to the front of the home. The home is )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 730.22 Tm (located approximately a ten-minute bus journey from the city centre. There are shops, )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 713.22 Tm (pubs, a post office and other local amenities approximately half a mile from the home.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 696.22 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.5 679.22 Tm (Abbey House is a large purpose built property. Accommodation is offered on the )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 662.22 Tm (ground and first floor, which can be accessed by a passenger lift and stairwells. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 645.22 Tm (Bath/shower and toilet facilities are located througout the home. There is a secure )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 628.22 Tm (garden to the side of the home which is accessible and provides a pleasant )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 611.22 Tm (environment for people to sit. There are communal facilities and bedrooms all of which )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 594.22 Tm (are single and without en-suite facilities which are located on both the ground and first )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 577.22 Tm (floor. All areas of the home are accessible to people using mobility support, aids and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 560.22 Tm (adaptations.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 543.22 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.5 526.22 Tm (Information is located on site detailing the range of services offered, which includes )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 509.22 Tm (the Statement of Purpose and Service User Guide. Abbey House has copies of the Care )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 492.22 Tm (Quality Commission, \(CQC\) Inspection Reports, and are available upon request.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 475.22 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.5 458.22 Tm (Information regarding fees is available by contacting the Registered Manager of Abbey )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 441.22 Tm (House. An individual's financial contribution to care is dependent upon a financial )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 424.22 Tm (assessment. There are additional individual expenditures such as hairdressing, )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 407.22 Tm (chiropody, newspapers, magazines and personal items including toiletries and the fee )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 390.22 Tm (will depend upon the services received.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 373.22 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 351.72 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 334.72 Tm ()Tj ET endstream endobj 18 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 20 0 obj <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]>>/Length 532/Matrix [1 0 0 1 0 0]>>stream xMo0 :nLة|v(E.[%E*3 ZHʤd05>&885ȒZ{zsni>YF=9F2e÷dr6B5 )U=0"95x9z`%//=^KVjBkvkjOϚlz%Y_4 ]8(Dn"&&D~A\ ; A{"IL&A#Es*3v1GGHg4mbփ#:I댰O:a+ Go,V2#l61t0tٞΤ};/8i},ޜ:ۻV]0UeFAk%{]г[͊Ej˱kwr?Ç1oݯ8np1VwO'\R>4rj͏BvtgYpj?Lf-=mL78@~>N3{Iѣp< _۹ԙTK> endobj 22 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 17.5 w 28.35 55.27 m 568.35 55.27 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 33.75 51.96 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 483.75 52.97 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 514.27 52.97 Tm (6)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 521.27 52.97 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 539.56 52.97 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 28.35 786.6 Tm ()Tj ET /F1 14 Tf BT 1 0 0 1 28.35 761.65 Tm (6XPPDU\\)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 740.7 Tm (This is an overview of what we found during the inspection.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 720.22 m 381.05 720.22 l S 0.001 w 1 1 1 RG 20.58 w 383.3 720.22 m 566.2 720.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 731.64 m 568.4 731.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 708.81 m 568.4 708.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 732.71 m 30.07 707.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 382.17 732.71 m 382.17 707.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 732.71 m 567.32 707.73 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 715.45 Tm (The quality rating for this )Tj ET /F2 12 Tf BT 1 0 0 1 191.92 715.45 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 255.59 715.45 Tm ( is:)Tj ET /F2 12 Tf BT 1 0 0 1 411.34 715.45 Tm (two star good service)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 683.31 Tm (2XUMXGJHPHQWIRUHDFKRXWFRPH)Tj ET /F2 10 Tf BT 1 0 0 1 212.29 607.27 Tm (Choice of home)Tj ET /F2 10 Tf BT 1 0 0 1 164.41 567.02 Tm (Health and personal care)Tj ET /F2 10 Tf BT 1 0 0 1 145.18 526.77 Tm (Daily life and social activities)Tj ET /F2 10 Tf BT 1 0 0 1 157.95 486.52 Tm (Complaints and protection)Tj ET /F2 10 Tf BT 1 0 0 1 226.36 446.27 Tm (Environment)Tj ET /F2 10 Tf BT 1 0 0 1 251.17 406.02 Tm (Staffing)Tj ET /F2 10 Tf BT 1 0 0 1 127.47 365.77 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75161 305.05 300.32 cm /Xf1 Do Q 1 1 1 RG 20.58 w 31.2 249.07 m 567.85 249.07 l S 0.001 w 171.39 w 32.32 150.84 m 566.72 150.84 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 237.66 m 567.85 237.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 237.66 m 568.92 237.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 64.02 m 568.92 64.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 238.74 m 31.2 62.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 238.74 m 567.85 62.94 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 244.3 Tm (How we did our inspection:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 35.17 221.48 Tm ('We' as it appears throughout the Inspection Report refers to the 'Care Quality )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 206.9 Tm (Commission'.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 192.32 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 177.74 Tm (The inspection process consisted of pre-planning the inspection, which included )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 163.15 Tm (reviewing the Annual Quality Assurance Assessment \(AQAA\), which is a )Tj ET /F2 12 Tf BT 1 0 0 1 472.83 163.15 Tm (self-)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 148.57 Tm (assessment)Tj ET /F2 12 Tf BT 1 0 0 1 105.69 148.57 Tm ( tool completed by a representative of the service, reviewing previous )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 133.99 Tm (Inspection Reports, and looking at any information we have received. The )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 119.42 Tm (unannounced site visit commenced on the 13th July 2009, and took place between )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 104.83 Tm (08:45 and 15:30.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 90.25 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 75.68 Tm (The focus of the inspection is based upon the outcomes for people who use the service. )Tj ET endstream endobj 23 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 24 0 obj <>stream 0 J 1 1 1 RG 163.38 w 32.32 730.84 m 566.72 730.84 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 813.65 m 568.92 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 648.02 m 568.92 648.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 814.73 m 31.2 646.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 814.73 m 567.85 646.95 l S 0.001 w [] 0 d /F2 12 Tf 0 0 0 rg BT 1 0 0 1 32.92 802.72 Tm (The method of inspection was 'case tracking'. This involved identifying people with )Tj ET /F2 12 Tf BT 1 0 0 1 32.92 788.14 Tm (varying levels of care needs and looking at how these are being met by the staff at )Tj ET /F2 12 Tf BT 1 0 0 1 32.92 773.56 Tm (Abbey House. Four people were chosen and discussions were held with two of them, )Tj ET /F2 12 Tf BT 1 0 0 1 32.92 758.98 Tm (along with three other people who live at the home and two visitors who were visiting )Tj ET /F2 12 Tf BT 1 0 0 1 32.92 744.4 Tm (relatives on the day of our site visit. Staff members were spoken with along with the )Tj ET /F2 12 Tf BT 1 0 0 1 32.92 729.82 Tm (Registered Manager.)Tj ET /F2 12 Tf BT 1 0 0 1 32.92 715.24 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 32.92 700.66 Tm (We also sent surveys to some people who live at Abbey House, and their relatives. )Tj ET /F2 12 Tf BT 1 0 0 1 32.92 686.08 Tm (Surveys were also sent to health care professionals, and a selection of staff who work )Tj ET /F2 12 Tf BT 1 0 0 1 32.92 671.5 Tm (at the home to seek their views about Abbey House. Surveys were returned but none )Tj ET /F2 12 Tf BT 1 0 0 1 32.92 656.92 Tm (were received from health care professionals.)Tj ET endstream endobj 25 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 26 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 52.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 20.58 w 31.2 803.36 m 567.85 803.36 l S 0.001 w 574.62 w 32.32 503.51 m 566.72 503.51 l S 0.001 w 20.58 w 32.7 203.66 m 569.35 203.66 l S 0.001 w 100.15 w 33.82 141.05 m 568.22 141.05 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 791.95 m 567.85 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 791.95 m 568.92 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 215.08 m 568.92 215.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 793.03 m 31.2 214 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 215.08 m 569.35 215.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 192.25 m 569.35 192.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 192.25 m 570.42 192.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 89.85 m 570.42 89.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 193.33 m 32.7 88.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 793.03 m 567.85 214 l S 0.001 w [] 0 d [] 0 d 2.25 w 569.35 193.33 m 569.35 88.77 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 798.59 Tm (What the )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 90.52 798.59 Tm (care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 154.2 798.59 Tm ( does well:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 10 Tf BT 1 0 0 1 567.85 801.25 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 775.76 Tm (People living at Abbey House are supported by staff, many of which are experienced )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 761.18 Tm (and have attained a qualification in care. Everyone has a care plan which details the )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 746.6 Tm (care and support each person requires. Staff who provide the care and support access )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 732.02 Tm (a range of training which enables them to care for people well and promote their rights )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 717.44 Tm (and safety.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 702.86 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 688.28 Tm (We observed staff supporting people with sensitivity and respect, and with )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 673.7 Tm (consideration to their privacy and dignity, staff we spoke with had a good )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 659.12 Tm (understanding of the needs of people in their care, and knew about what was )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 644.54 Tm (important to them such as their family and friends. People we spoke with were )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 629.96 Tm (complimentary about the attitude and approach of staff and the care they received.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 615.38 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 600.8 Tm (Surveys we sent to people who live a Abbey House and their relatives asked them what )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 586.22 Tm (they thought the home did well, and also asked them if their was anything else they )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 571.64 Tm (would like to tell us. They wrote:-)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 557.06 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 542.48 Tm ('Most things')Tj ET /F2 12 Tf BT 1 0 0 1 35.17 527.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 513.32 Tm ('Well looked after')Tj ET /F2 12 Tf BT 1 0 0 1 35.17 498.74 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 484.16 Tm ('Good meals')Tj ET /F2 12 Tf BT 1 0 0 1 35.17 469.58 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 455 Tm ('Kept clean')Tj ET /F2 12 Tf BT 1 0 0 1 35.17 440.42 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 425.84 Tm ('Happy with home')Tj ET /F2 12 Tf BT 1 0 0 1 35.17 411.26 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 396.68 Tm (The surveys we sent to staff asked them what they thought the service did well. They )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 382.1 Tm (wrote:-)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 367.52 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 352.94 Tm ('Very good at pallative care and making sure pressure areas do not appear and are )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 338.36 Tm (dealt with effectively.')Tj ET /F2 12 Tf BT 1 0 0 1 35.17 323.78 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 309.2 Tm ('Care for service users needs and provide activities. We take people out and take them )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 294.62 Tm (shopping.')Tj ET /F2 12 Tf BT 1 0 0 1 35.17 280.04 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 265.46 Tm ('I think Abbey House is ran smoothly and well enough to meet clients needs.')Tj ET /F2 12 Tf BT 1 0 0 1 35.17 250.88 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 236.3 Tm ('We look after our residents very well they have a very varied diet and we cater for all )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 221.72 Tm (their needs.')Tj ET /F2 10 Tf BT 1 0 0 1 568.97 501.96 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 31.2 201.55 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 32.7 198.89 Tm (What has improved since the last inspection?)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 10 Tf BT 1 0 0 1 569.35 202.11 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 31.2 139.5 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.67 176.06 Tm (A majority of staff have received training in providing care and support to people with )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 161.48 Tm (Dementia.)Tj ET /F2 12 Tf BT 1 0 0 1 36.67 146.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.67 132.32 Tm (Information recorded into care plans is more comprehensive and reflects the wishes )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 117.74 Tm (and views of people living at Abbey House.)Tj ET /F2 12 Tf BT 1 0 0 1 36.67 103.16 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 570.47 139.5 Tm ()Tj ET endstream endobj 27 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 28 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 52.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (9)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 32.16 w 33.82 796.45 m 568.22 796.45 l S 0.001 w 20.58 w 33.45 767.83 m 570.1 767.83 l S 0.001 w 530.88 w 34.57 489.85 m 568.97 489.85 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.62 813.65 m 570.42 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 779.24 m 570.42 779.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 569.35 814.73 m 569.35 778.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 756.41 m 570.1 756.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 779.24 m 570.1 779.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 756.41 m 571.17 756.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 223.28 m 571.17 223.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 814.73 m 32.7 778.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 757.49 m 33.45 222.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 570.1 757.49 m 570.1 222.21 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.42 802.72 Tm (Consultation with people living at the home and their relatives now includes sending a )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 788.14 Tm (survey to people to find out their views about the service the home provides.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 766.28 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 33.45 763.06 Tm (What they could do better:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 10 Tf BT 1 0 0 1 31.2 488.3 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 740.23 Tm (Where people require support and care because they have Dementia or suffer memory )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 725.65 Tm (loss could be improved, by care plans containing greater information and guidance. )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 711.07 Tm (The well being of people with Dementia could further be promoted by the furnishings )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 696.49 Tm (and decor of the home being altered to promote well-being and assist with oritentation )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 681.91 Tm (by the use of different colours and by understanding how patterns affect people with )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 667.33 Tm (Dementia.)Tj ET /F2 12 Tf BT 1 0 0 1 37.42 652.75 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 638.17 Tm (The quality assurance process needs to be expanded to ensure that all elements of the )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 623.59 Tm (home are reviewed to ascertain whether systems including the training staff receive )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 609.01 Tm (benefits the care and quality of support people living at the home receive.)Tj ET /F2 12 Tf BT 1 0 0 1 37.42 594.43 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 579.85 Tm (An increase in care staffing levels and additional staffing in specific areas such as )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 565.27 Tm (activities and laundry would have a significant impact on the quality of lives people at )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 550.69 Tm (the home receive, by enabling people to have greater access to a range of tailored )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 536.11 Tm (activities and along with additional opportunities to go on outings, whilst enabling staff )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 521.53 Tm (to spend quality time with people, talking about things that are important to them. )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 506.95 Tm (Care plans should include the wishes and expectations of people with regards to )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 492.37 Tm (activities and recreational interests.)Tj ET /F2 12 Tf BT 1 0 0 1 37.42 477.79 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 463.21 Tm (The accessibility of information for people living at the home or who are considering )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 448.63 Tm (moving to the home could be improved, by Abbey House providing information in a )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 434.05 Tm (more accessible format, which considers the needs of people for whom the service is )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 419.47 Tm (intended for. Other information needs to be more readily available including the )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 404.89 Tm (complaints procedure, the outcome of quality assurance processes and the minutes of )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 390.31 Tm (meetings people living at the home attend.)Tj ET /F2 12 Tf BT 1 0 0 1 37.42 375.73 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 361.15 Tm (Surveys we sent to people living at Abbey House and staff employed asked them if )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 346.57 Tm (their was anything the home could do to improve the service they received. They )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 331.99 Tm (wrote:-)Tj ET /F2 12 Tf BT 1 0 0 1 37.42 317.41 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 302.83 Tm ('It is a very good home, but could put more input in with the residents with games not )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 288.25 Tm (just sitting around all day.')Tj ET /F2 12 Tf BT 1 0 0 1 37.42 273.67 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 259.09 Tm ('Have more staff to help take people out in wheelchairs and to spend more time with )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 244.51 Tm (lonely people.')Tj ET /F2 12 Tf BT 1 0 0 1 37.42 229.93 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 208.72 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 188.73 Tm (If you want to know what action the person responsible for this )Tj ET /F2 12 Tf BT 1 0 0 1 416.37 188.73 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 480.04 188.73 Tm ( is taking )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 171.23 Tm (following this report, you can contact them using the details set out on page 4.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 151.24 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 131.24 Tm (The report of this inspection is available from our website )Tj ET /F2 12 Tf BT 1 0 0 1 380.85 131.24 Tm (www.cqc.org.uk.)Tj ET /F2 12 Tf BT 1 0 0 1 490.78 131.24 Tm (You can get )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 113.74 Tm (printed copies from )Tj ET /F2 12 Tf BT 1 0 0 1 149.87 113.74 Tm (enquiries@cqc.org.uk or by telephoning our order line )Tj ET /F2 12 Tf BT 1 0 0 1 488.4 113.74 Tm (0870 240 )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 96.25 Tm (7535.)Tj ET endstream endobj 29 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 30 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 52.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (10)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr endstream endobj 31 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 32 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 52.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (11)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 782.58 Tm (Details of our findings)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 26 w 32.32 746.27 m 562.53 746.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 761.52 m 565.85 761.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 733.27 m 565.85 733.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 762.6 m 30.07 732.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 762.6 m 564.78 732.19 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 744.39 Tm (&RQWHQWV)Tj ET 1 1 1 RG 16 w 28.35 700.02 m 566.93 700.02 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 695.96 Tm (Choice of home \(standards 1 - 6\))Tj ET 16 w 28.35 678.02 m 566.93 678.02 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 673.96 Tm (Health and personal care \(standards 7 - 11\))Tj ET 16 w 28.35 656.02 m 566.93 656.02 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 651.96 Tm (Daily life and social activities \(standards 12 - 15\))Tj ET 16 w 28.35 634.02 m 566.93 634.02 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 629.96 Tm (Complaints and protection \(standards 16 - 18\))Tj ET 16 w 28.35 612.02 m 566.93 612.02 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 607.96 Tm (Environment \(standards 19 - 26\))Tj ET 16 w 28.35 590.02 m 566.93 590.02 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 585.96 Tm (Staffing \(standards 27 - 30\))Tj ET 16 w 28.35 568.02 m 566.93 568.02 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 563.96 Tm (Management and administration \(standards 31 - 38\))Tj ET /F2 12 Tf BT 1 0 0 1 28.35 543.96 Tm (Outstanding statutory requirements)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 522.09 Tm (Requirements and recommendations from this inspection)Tj ET endstream endobj 34 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 36 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (12)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.13 Tm (Choice of home)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 12 Tf BT 1 0 0 1 28.35 747.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.81 Tm (These are the outcomes that people )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 730.81 Tm (staying in care homes)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 730.81 Tm ( should experience. They )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 713.31 Tm (reflect the things that people have said are important to them:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 700.85 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 206.25 w 32.32 593.29 m 562.53 593.29 l S 0.001 w 1 1 1 RG 119 w 31.2 550.79 m 563.65 550.79 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 611.42 m 565.85 611.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.67 m 565.85 698.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 611.42 m 565.85 611.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 490.17 m 565.85 490.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.74 m 30.07 489.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.74 m 564.78 489.09 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 685.48 Tm (People are confident that the care home can support them. This is because there is an )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.48 Tm (accurate assessment of their needs that they, or people close to them, have been )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.48 Tm (involved in. This tells the home all about them and the support they need. People who )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.48 Tm (stay at the home only for intermediate care, have a clear assessment that includes a )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 617.48 Tm (plan on what they hope for and want to achieve when they return home.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.23 Tm (People can decide whether the care home can meet their support and accommodation )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 581.23 Tm (needs. This is because they, or people close to them, have been able to visit the home )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 564.23 Tm (and have got full, clear, accurate and up to date information about the home. If they )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 547.23 Tm (decide to stay in the home they know about their rights and responsibilities because )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 530.23 Tm (there is an easy to understand contract or statement of terms and conditions between )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 513.23 Tm (them and the care home that includes how much they will pay and what the home )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 496.23 Tm (provides for the money.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 471.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 449.86 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 148.49 449.86 Tm (staying in this care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 305.46 449.86 Tm (experience)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 370.91 449.86 Tm (:)Tj ET /F6 8 Tf BT 1 0 0 1 28.35 432.68 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.47 w 33.45 360 m 563.65 360 l S 0.001 w 1 1 1 RG 22.5 w 31.2 419.73 m 565.9 419.73 l S 0.001 w 114.98 w 32.32 348.75 m 564.78 348.75 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 407.36 m 566.98 407.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 408.44 m 31.2 289.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 408.44 m 565.9 289.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 407.36 m 565.9 407.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 290.14 m 566.98 290.14 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 416.42 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 391.68 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 258.02 391.68 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 291.77 391.68 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 374.18 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 354.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 334.19 Tm (Abbey House enables people who require residential care to make an informed )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 316.69 Tm (decision as to whether the home is appropriate to their needs by providing information )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 299.2 Tm (about its services and through its assessment and review process.)Tj ET 0.99608 0.9451 0.76078 RG 196.04 w 33.45 166.24 m 563.65 166.24 l S 0.001 w 1 1 1 RG 22.5 w 31.2 255.27 m 565.9 255.27 l S 0.001 w 174.67 w 32.32 154.43 m 564.78 154.43 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 242.89 m 566.98 242.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 243.97 m 31.2 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 243.97 m 565.9 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 242.89 m 565.9 242.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 65.97 m 566.98 65.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 251.95 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 227.21 Tm (We wanted to look at the information provided to people who use the service to find )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 209.71 Tm (out whether it was detailed and answered all their questions, and to find out how the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 192.22 Tm (service passed on the information. We found that the information provided to people is )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 174.72 Tm (referred to as the 'Statement of Purpose' and 'Service User Guide', we looked at these )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 157.22 Tm (documents and found that they were an accurate reflection of the services provided. )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 139.73 Tm (The accessibility of the documents could be improved by considering their format such )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 122.23 Tm (as larger print and the inclusion of photographs, given that the home provides care for )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 104.74 Tm (Older People which includes those with Dementia and a Sensory Impairment. We )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 87.24 Tm (spoke with some of the people who live at Abbey House and individuals who were )Tj ET endstream endobj 37 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 38 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (13)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 706.22 w 33.45 458.3 m 563.65 458.3 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 684.84 w 32.32 446.49 m 564.78 446.49 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 101.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 101.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 102.94 m 566.98 102.94 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (visiting relatives on the day of our site visit, and we found that their were mixed )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (comments as to whether they had received information about the home prior to their )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (moving in. Surveys that were returned to us, which we sent out to some people living )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (at the home to help us find out about the views of people who use the service and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (their relatives told us that they had received information which enabled them to make )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (an informed choice as to whether Abbey House was the appropriate residential home )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (for them. The Registered Manager said in some instances a copy of the information is )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (kept in the bedrooms of the home.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (The Registered Manager in the information provided to us prior to our site visit told us )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (that relatives are asked to provide additional information when someone moves into )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (the home, which includes information about the persons life including their work, )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (family, hobbies and interests. This enables staff to support people to settle into the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (home, by talking about and having knowledge of things which are indivudal to that )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (person.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (One person we spoke with told us that they had chosen to move into residential care )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (so that their was always someone their if they needed help, and so that they could feel )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (safe. They told us that their daughter had visited before they moved in and that they )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (were happy with their choice. Someone else told us that they had lived at Abbey )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (House for sometime and that they were happy with their choice to move into )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (residential care, and that they had made friends with other people living at the home.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (We looked at the records of four people living at Abbey House, and found that )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm (individuals had had their needs assessed by a Social Worker, before moving into the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 341.7 Tm (home, this enables the Registered Manager to look at the information provided and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 324.2 Tm (decide whether their needs can be met by the staff and facilities at the home. When )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 306.71 Tm (someone moves into the home, their is a meeting after a month to review the care )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 289.21 Tm (being provided and to find out whether everyone is happy with the care and support )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 271.71 Tm (provided and can be confident that a persons needs are being met. A further review )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 254.22 Tm (takes place after six months from then on an annual review is carried out.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 236.72 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 219.23 Tm (The four records that we looked us told us that the needs of people were being met by )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 201.73 Tm (the staff at the home, and that individuals along with their relatives had expressed )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 184.23 Tm (satisfaction with the care provided. We spoke with two visitors who were visiting )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 166.74 Tm (relatives, they confirmed that the care their relative receives is regularly reviewed, and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 149.24 Tm (that the meeting includes them, their relative and others involved in the persons care )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 131.75 Tm (along with the Social Worker, this ensures that the care provided is regularly reviewed )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 114.25 Tm (to ensure that individual needs are being met.)Tj ET endstream endobj 39 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 40 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (14)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr endstream endobj 41 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 42 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (15)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.13 Tm (Health and personal care)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 12 Tf BT 1 0 0 1 28.35 747.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.81 Tm (These are the outcomes that people )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 730.81 Tm (staying in care homes)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 730.81 Tm ( should experience. They )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 713.31 Tm (reflect the things that people have said are important to them:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 700.85 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.25 w 32.32 610.29 m 562.53 610.29 l S 0.001 w 1 1 1 RG 68 w 31.2 559.29 m 563.65 559.29 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 594.42 m 565.85 594.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.67 m 565.85 698.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 594.42 m 565.85 594.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 524.17 m 565.85 524.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.74 m 30.07 523.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.74 m 564.78 523.09 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 685.48 Tm (Peoples health, personal and social care needs are met. The home has a plan of care )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.48 Tm (that the person, or someone close to them, has been involved in making. If they take )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.48 Tm (medicine, they manage it themselves if they can. If they cannot manage their )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.48 Tm (medicine, the care home supports them with it, in a safe way. Peoples right to privacy )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 617.48 Tm (is respected and the support they get from staff is given in a way that maintains their )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 600.48 Tm (dignity.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 581.23 Tm (If people are approaching the end of their life, the care home will respect their choices )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 564.23 Tm (and help them feel comfortable and secure. They, and people close to them, are )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 547.23 Tm (reassured that their death will be handled with sensitivity, dignity and respect, and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 530.23 Tm (take account of their spiritual and cultural wishes. )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 505.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 483.86 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 148.49 483.86 Tm (staying in this care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 305.46 483.86 Tm (experience)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 370.91 483.86 Tm (:)Tj ET /F6 8 Tf BT 1 0 0 1 28.35 466.68 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.47 w 33.45 394 m 563.65 394 l S 0.001 w 1 1 1 RG 22.5 w 31.2 453.73 m 565.9 453.73 l S 0.001 w 114.98 w 32.32 382.75 m 564.78 382.75 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 441.36 m 566.98 441.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 442.44 m 31.2 323.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 442.44 m 565.9 323.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 441.36 m 565.9 441.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 324.14 m 566.98 324.14 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 450.42 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 425.68 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 258.02 425.68 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 291.77 425.68 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 408.18 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 388.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 368.19 Tm (The health and personal care that people receive is based on their individual needs, )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 350.69 Tm (choices and expectations of care, and the principles of respect, dignity and privacy are )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 333.2 Tm (put into practice.)Tj ET 0.99608 0.9451 0.76078 RG 230.04 w 33.45 183.24 m 563.65 183.24 l S 0.001 w 1 1 1 RG 22.5 w 31.2 289.27 m 565.9 289.27 l S 0.001 w 208.67 w 32.32 171.43 m 564.78 171.43 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 276.89 m 566.98 276.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 277.97 m 31.2 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 277.97 m 565.9 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 276.89 m 565.9 276.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 65.97 m 566.98 65.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 285.95 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 261.21 Tm (We wanted to find out how the health and personal care needs of people living at the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 243.71 Tm (home were met. We spoke with people along with visiting relatives, and observed the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 226.22 Tm (care and support provided by staff, we also looked at the care plans and records of )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 208.72 Tm (four people.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 191.22 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 173.73 Tm (When we asked people about the care they received they told us "the most important )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 156.23 Tm (thing is I feel safe and I know someone is always here if I need them, the staff are )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 138.74 Tm (lovely and are very kind, and they always bring me a cup of tea in bed." Someone else )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 121.24 Tm (said "it's lovely here and I am well looked after and I don't want for anything.")Tj ET /F2 12 Tf BT 1 0 0 1 35.47 103.74 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 86.25 Tm (We sent surveys to people who live at the home and their relatives and asked them )Tj ET endstream endobj 43 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 44 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (16)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 653.73 w 33.45 484.54 m 563.65 484.54 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 632.36 w 32.32 472.73 m 564.78 472.73 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 154.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 154.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 155.43 m 566.98 155.43 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (about the care they receive and whether they have access to health care, everyone )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (expressed satisfaction saying that their needs were met and that they had good access )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (to health care services and records we looked at confirmed this.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (Care plans we looked at contain good information about the care and support )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (individuals require and the role of staff in providing the support. The information )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (contained within care plans with regards to the care and support people with dementia )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (receive could be expanded upon, to include information about how staff are to support )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (people in orientating themselves along with information on how to manage difficult )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (situations by the use of distraction techniques when someone becomes anxious. We )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (found that the care plans we looked at were regularly updated and had been signed by )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (the person themselves or their relative. Care plans include information about a )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (persons life before moving into the home and we sat with people and talked with them )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (about their care plan, they confirmed that the information recorded was accurate and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (was carried out by staff at the home.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (We observed staff throughout the day using the information detailed within care plans )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (to provide the support people need, which included helping people move around the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (home which in some instances required specialist equipment. We also saw staff )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (speaking with people about what's important to them such as family, this confirmed )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (staff read and follow care plans and use the information about a persons lifestyle to )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (reassure them and talk with them. Staff we spoke with had a good understanding of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (the needs of people living at Abbey House and knew about their family and work life, )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (staff were polite and courteous and encouraged people to make decisions throughout )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm (the day.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 341.7 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 324.2 Tm (Records we looked at showed us that people living at the home have access to a range )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 306.71 Tm (of health care professionals, and that additional areas of care are assessed to ensure )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 289.21 Tm (that people receive the care and support they need. We also noted that people are )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 271.71 Tm (supported to attend hospital appointments.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 254.22 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 236.72 Tm (We looked at the medication and medication records of the peoples whose records we )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 219.23 Tm (had viewed, and found them to be in good order. We also looked a the medication and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 201.73 Tm (medication records of two people who were prescribed a 'Controlled Drug' which were )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 184.23 Tm (in good order. Records we viewed showed us that staff responsible for the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 166.74 Tm (administration of medication have been trained.)Tj ET endstream endobj 45 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 46 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (17)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.13 Tm (Daily life and social activities)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 12 Tf BT 1 0 0 1 28.35 747.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.81 Tm (These are the outcomes that people )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 730.81 Tm (staying in care homes)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 730.81 Tm ( should experience. They )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 713.31 Tm (reflect the things that people have said are important to them:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 700.85 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 138.25 w 32.32 627.29 m 562.53 627.29 l S 0.001 w 1 1 1 RG 17 w 31.2 567.79 m 563.65 567.79 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 577.42 m 565.85 577.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.67 m 565.85 698.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 577.42 m 565.85 577.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 558.17 m 565.85 558.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.74 m 30.07 557.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.74 m 564.78 557.09 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 685.48 Tm (Each person is treated as an individual and the care home is responsive to his or her )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.48 Tm (race, culture, religion, age, disability, gender and sexual orientation. They are part of )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.48 Tm (their local community. The care home supports people to follow personal interests and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.48 Tm (activities. People are able to keep in touch with family, friends and representatives. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 617.48 Tm (They are as independent as they can be, lead their chosen lifestyle and have the )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 600.48 Tm (opportunity to make the most of their abilities. People have nutritious and attractive )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 583.48 Tm (meals and snacks, at a time and place to suit them.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 564.23 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 539.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 517.86 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 148.49 517.86 Tm (staying in this care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 305.46 517.86 Tm (experience)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 370.91 517.86 Tm (:)Tj ET /F6 8 Tf BT 1 0 0 1 28.35 500.68 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.47 w 33.45 428 m 563.65 428 l S 0.001 w 1 1 1 RG 22.5 w 31.2 487.73 m 565.9 487.73 l S 0.001 w 114.98 w 32.32 416.75 m 564.78 416.75 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 475.36 m 566.98 475.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 476.44 m 31.2 357.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 476.44 m 565.9 357.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 475.36 m 565.9 475.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 358.14 m 566.98 358.14 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 484.42 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 459.68 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 258.02 459.68 Tm (adequate)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 318.25 459.68 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 442.18 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 422.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 402.19 Tm (Opportunities are available for people to engage in activities, but these are not far )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 384.69 Tm (ranging and are dependent upon the availability of staff to provide them, and the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 367.2 Tm (ability of people to participate. Abbey House provides a wholesome and varied diet.)Tj ET 0.99608 0.9451 0.76078 RG 264.04 w 33.45 200.24 m 563.65 200.24 l S 0.001 w 1 1 1 RG 22.5 w 31.2 323.27 m 565.9 323.27 l S 0.001 w 242.67 w 32.32 188.43 m 564.78 188.43 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 310.89 m 566.98 310.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 311.97 m 31.2 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 311.97 m 565.9 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 310.89 m 565.9 310.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 65.97 m 566.98 65.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 319.95 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 295.21 Tm (We wanted to find out about how people spend their day, and how the staff working at )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 277.71 Tm (the home support people to make decisions and stay in contact with relatives and )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 260.22 Tm (friends, we did this by observing people throughout the day, talking with people living )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 242.72 Tm (at the home and by looking at the care plans and records of four people.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 225.22 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 207.73 Tm (Abbey House has a relaxed atmosphere, with people getting up and spending time )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 190.23 Tm (where they choose too, for some this meant staying in their bedroom, whilst a )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 172.74 Tm (majority sat in one of the five communal areas in the home. We sat with one person )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 155.24 Tm (when we first arrived at the home, they told us that they like to get up early and have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 137.74 Tm (a cup of tea before coming to the dining room for breakfast. They told us that they go )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 120.25 Tm (out occasionally but are content to stay in the home as they struggle to walk any great )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 102.75 Tm (distance, they went onto tell us that they continue to enjoy knitting. We spoke with )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 85.26 Tm (someone else and their relative and they told us that they would like to go out more )Tj ET endstream endobj 47 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 48 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (18)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 742.05 w 33.45 440.38 m 563.65 440.38 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.68 w 32.32 428.57 m 564.78 428.57 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.1 m 566.98 67.1 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (often, the relative felt that the opportunities for people to go out were insufficient, a )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (second relative we spoke with expressed the same view point, and felt their relative )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (would like to go out most days, even if this was a walk around the local area.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (We sent surveys to people who live at the home, and they indicated that they take )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (part in the activities provided by Abbey House. At the previous inspection of Abbey )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (House in July 2007, we recommended that the hours of the Activity Organiser were )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (increased to enable people living at the home to have an increased opportunity in )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (accessing recreational and leisure events. We found by visiting the home that Abbey )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (House no longer employs an Activity Organiser and the responsibility for providing )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (activities is the responsibility of a member of care staff who is allocated this task on )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (designated days of the week. Monday afternoons a board game or craft session is held )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (and on a Friday afternoon bingo is played. On a Wednesday morning a group of people )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (visit the local Allotment Society to take part in its coffee morning. The notice board )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (detailed outings organised for the Summer, which included trips to Woodlands Garden )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (Centre, a meal out at Waterside Inn at Mountsorrel and a barge trip in Mountsorrel, )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (the Registered Manger told us that small groups of people go on outings supported by )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (staff on accessible transport.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (Information provided by the Registered Manager in the self assessment tool which we )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (received prior to our visit detailed that a Church Service/Communion is held in the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (home on a monthly basis and that a dog and its owner visit the home as part of a )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (recognised scheme which provides an opportunity for people to have contact with an )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (animal. We noted that Abbey House has a budgerigar which is in the lounge of the first )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm (floor.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 341.7 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 324.2 Tm (We observed on our visit that people in the main sat in one of the communal rooms, )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 306.71 Tm (all but one having a television which was turned on, some people were taking an )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 289.21 Tm (interest in the television programme, whilst others showed no interest at all. We noted )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 271.71 Tm (some people received visitors, and staff spoke with people living at the home for brief )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 254.22 Tm (periods of time, this meant that in many instances people are sitting with nothing of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 236.72 Tm (interest around them.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 219.23 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 201.73 Tm (Care plans need to be further developed to reflect the individual hobbies and interests )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 184.23 Tm (of people, which are put into practice as people living at the home should not be )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 166.74 Tm (restricted to group activities, which many of the people at the home cannot participate )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 149.24 Tm (in due to their health care needs. At the weekends care staff are responsible for )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 131.75 Tm (additional ancilliary duties which inlude the laundry and the making of beds, which )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 114.25 Tm (restricts the time they have to spend in speaking with people living at the home, their )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 96.75 Tm (are no planned activities at weekends.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 79.26 Tm ()Tj ET endstream endobj 49 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 50 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 216.33 w 33.45 703.24 m 563.65 703.24 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 194.96 w 32.32 691.43 m 564.78 691.43 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 591.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 591.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 592.83 m 566.98 592.83 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (Abbey House provides a visitors room, which relatives and those living at the home )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (can use to meet if they do not wish to remain in the communal areas or in the persons )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (bedroom. Abbey House encourages visitors, and there are no restrictions as to the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (time or frequency of visits.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (When we arrived at Abbey House in the morning we found some people were eating )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (their breakfast in the dining room, they told us that they usually had cereals and toast. )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (At lunchtime we went to speak with some of the people whose records we had looked )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (at, they told us that they like the meals at the home, and they preferred plain English )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (diet. They told us their was always a choice available. Surveys we sent to people living )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (at the home expressed satisfaction with the meals provided.)Tj ET endstream endobj 51 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 52 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (20)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.13 Tm (Complaints and protection)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 12 Tf BT 1 0 0 1 28.35 747.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.81 Tm (These are the outcomes that people )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 730.81 Tm (staying in care homes)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 730.81 Tm ( should experience. They )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 713.31 Tm (reflect the things that people have said are important to them:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 700.85 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 87.25 w 32.32 652.79 m 562.53 652.79 l S 0.001 w 1 1 1 RG 17 w 31.2 618.79 m 563.65 618.79 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 628.42 m 565.85 628.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.67 m 565.85 698.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 628.42 m 565.85 628.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 609.17 m 565.85 609.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.74 m 30.07 608.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.74 m 564.78 608.09 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 685.48 Tm (If people have concerns with their care, they or people close to them know how to )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.48 Tm (complain. Any concern is looked into and action taken to put things right. The care )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.48 Tm (home safeguards people from abuse and neglect and takes action to follow up any )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.48 Tm (allegations.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 615.23 Tm (Peoples legal rights are protected, including being able to vote in elections.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 590.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 568.86 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 148.49 568.86 Tm (staying in this care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 305.46 568.86 Tm (experience)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 370.91 568.86 Tm (:)Tj ET /F6 8 Tf BT 1 0 0 1 28.35 551.68 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 119.98 w 33.45 487.74 m 563.65 487.74 l S 0.001 w 1 1 1 RG 22.5 w 31.2 538.73 m 565.9 538.73 l S 0.001 w 97.48 w 32.32 476.5 m 564.78 476.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 526.36 m 566.98 526.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 527.44 m 31.2 425.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 527.44 m 565.9 425.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 526.36 m 565.9 526.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 426.63 m 566.98 426.63 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 535.42 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 510.68 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 258.02 510.68 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 291.77 510.68 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 493.18 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 473.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 453.19 Tm (Individuals living at Abbey House are able to express their concerns and are cared for )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 435.69 Tm (by staff trained in safe guarding adult processes.)Tj ET 0.99608 0.9451 0.76078 RG 332.54 w 33.45 234.49 m 563.65 234.49 l S 0.001 w 1 1 1 RG 22.5 w 31.2 391.76 m 565.9 391.76 l S 0.001 w 311.16 w 32.32 222.68 m 564.78 222.68 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 379.39 m 566.98 379.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 380.47 m 31.2 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 380.47 m 565.9 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 379.39 m 565.9 379.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 65.97 m 566.98 65.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 388.45 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 363.7 Tm (We wanted to find out how the staff of Abbey House promote the safety and welfare of )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 346.21 Tm (people who use the service, written information supplied by the Registered Manager )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 328.71 Tm (before our visit told us about the policies and procedures which advise people on how )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 311.22 Tm (to complain. The information provided also told us that the home has not received any )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 293.72 Tm (complaints in the last twelve months, and we have not received any complaints or )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 276.22 Tm (concerns about Abbey House.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 258.73 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 241.23 Tm (We looked at the training records of staff who were keyworker to the people whose )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 223.74 Tm (records we had viewed and found that they had received training on how to safeguard )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 206.24 Tm (adults from abuse, this training includes information as to the role staff have and their )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 188.74 Tm (responsibilities in reporting any concerns they have about the welfare of people living )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 171.25 Tm (at the home. The information provided prior to our site visit advised that all staff have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 153.75 Tm (received training in this area. Surveys which we received from staff told us that they )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 136.26 Tm (know what action to take if someone wishes to complain.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 118.76 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 101.26 Tm (We sent surveys to people living at the home these told us that should they feel )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 83.77 Tm (unhappy they would speak with a relative or member of staff, but a majority of )Tj ET endstream endobj 53 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 54 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (21)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 128.85 w 33.45 746.98 m 563.65 746.98 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 107.48 w 32.32 735.17 m 564.78 735.17 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 679.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 679.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 680.31 m 566.98 680.31 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (surveys indicated that they were not aware of the homes complaints procedure we )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (gathered the same information by speaking with people living at the home. We noted )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (that people living at the home attend meetings, and the minutes of meeting held the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (previous year recorded that the right to complain was discussed, given that people are )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (moving into the home on a continuous basis, this is something which should be )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (discussed at all meetings, with people being given a copy of the complaints procedure.)Tj ET endstream endobj 56 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 57 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (22)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.13 Tm (Environment)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 12 Tf BT 1 0 0 1 28.35 747.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.81 Tm (These are the outcomes that people )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 730.81 Tm (staying in care homes)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 730.81 Tm ( should experience. They )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 713.31 Tm (reflect the things that people have said are important to them:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 700.85 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 644.29 m 562.53 644.29 l S 0.001 w 1 1 1 RG 68 w 31.2 627.29 m 563.65 627.29 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 662.42 m 565.85 662.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.67 m 565.85 698.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 662.42 m 565.85 662.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 592.17 m 565.85 592.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.74 m 30.07 591.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.74 m 564.78 591.09 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 685.48 Tm (People stay in a safe and well-maintained home that is homely, clean, pleasant and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.48 Tm (hygienic. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 649.23 Tm (People stay in a home that has enough space and facilities for them to lead the life )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 632.23 Tm (they choose and to meet their needs. The home makes sure they have the right )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 615.23 Tm (specialist equipment that encourages and promotes their independence. Their room )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.23 Tm (feels like their own, it is comfortable and they feel safe when they use it.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 573.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 551.86 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 148.49 551.86 Tm (staying in this care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 305.46 551.86 Tm (experience)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 370.91 551.86 Tm (:)Tj ET /F6 8 Tf BT 1 0 0 1 28.35 534.68 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.47 w 33.45 462 m 563.65 462 l S 0.001 w 1 1 1 RG 22.5 w 31.2 521.73 m 565.9 521.73 l S 0.001 w 114.98 w 32.32 450.75 m 564.78 450.75 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 509.36 m 566.98 509.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 510.44 m 31.2 391.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 510.44 m 565.9 391.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 509.36 m 565.9 509.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 392.14 m 566.98 392.14 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 518.42 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 493.68 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 258.02 493.68 Tm (adequate)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 318.25 493.68 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 476.18 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 456.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 436.19 Tm (Abbey House provides a comfortable and homely environment which is well maintained )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 418.69 Tm (the decor of the home does not consider or support the welfare of people with specific )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 401.2 Tm (needs.)Tj ET 0.99608 0.9451 0.76078 RG 298.04 w 33.45 217.24 m 563.65 217.24 l S 0.001 w 1 1 1 RG 22.5 w 31.2 357.27 m 565.9 357.27 l S 0.001 w 276.67 w 32.32 205.43 m 564.78 205.43 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 344.89 m 566.98 344.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 345.97 m 31.2 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 345.97 m 565.9 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 344.89 m 565.9 344.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 65.97 m 566.98 65.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 353.95 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 329.21 Tm (We walked around Abbey House, all communal areas of the home were decorated to a )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 311.71 Tm (reasonable standard, we noted that communal areas had patterned carpets and )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 294.22 Tm (wallpaper which does not support the well-being of people who have Dementia, we )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 276.72 Tm (also noted that some areas of paint work were damaged, and wall paper was torn in )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 259.22 Tm (places. Abbey House would benefit from having communal areas decorated with )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 241.73 Tm (consideration to how patterns and colours are used which will help and support people )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 224.23 Tm (with Dementia in orientating themselves within the home whilst promoting their )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 206.74 Tm (independence and wellbeing.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 189.24 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 171.74 Tm (Abbey House employs a domestic staff team who work seven days a week to keep the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 154.25 Tm (home clean and tidy, on the day of our visit the home had a relaxed atmosphere and )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 136.75 Tm (was in good order.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 119.26 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 101.76 Tm (Abbey House has a car park to the front of the home, with level access entrance. The )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 84.26 Tm (front door is secure preventing people entering or leaving the home without ringing )Tj ET endstream endobj 58 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 59 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (23)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 408.78 w 33.45 607.01 m 563.65 607.01 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 387.41 w 32.32 595.2 m 564.78 595.2 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 399.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 399.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 400.37 m 566.98 400.37 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (the bell or using the keypad code system. The entrance foyer is large and includes a )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (seating area with a television. Their are a further three lounges on the ground floor, )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (two of which have a television. In addition the dining room has a visitors room, which )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (people can use if they prefer some where private to talk. The dining room is located on )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (the ground floor. The first floor has a lounge, and we noted that this lounge has a )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (resident Budgerigar.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (Bedrooms and bathing/shower facilities and toilets are located on the ground and first )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (floor, with bathing and shower facilities adapted for people with mobility difficulties. )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (There are no en-suite facilities available. One person we spoke with said they had )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (recently moved into one of the larger rooms and they were enjoying the additional )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (space. Relatives we spoke with said the home is always fresh and clean, which was )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (confirmed by surveys we received from people living at Abbey House.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (Abbey House has a garden to the side of the home, the access to this is via the dining )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (room, their is a ramp which enables people with mobility difficulties to access the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (garden. The garden has mature plants and shrubs and a lawn area along with seating )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (and tables. The garden at the time of our visit needed some maintenance as the home )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (is currently without a 'handyperson' whose role includes maintenance of the garden. )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (We did note however that individuals living at the home prefer to sit on the benches at )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (the front of the home by the entrance, they told us this was because they could see )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (people arriving and leaving. )Tj ET endstream endobj 60 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 61 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (24)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.13 Tm (Staffing)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 12 Tf BT 1 0 0 1 28.35 747.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.81 Tm (These are the outcomes that people )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 730.81 Tm (staying in care homes)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 730.81 Tm ( should experience. They )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 713.31 Tm (reflect the things that people have said are important to them:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 700.85 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 644.29 m 562.53 644.29 l S 0.001 w 1 1 1 RG 17 w 31.2 601.79 m 563.65 601.79 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 611.42 m 565.85 611.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.67 m 565.85 698.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 611.42 m 565.85 611.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 592.17 m 565.85 592.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.74 m 30.07 591.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.74 m 564.78 591.09 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 685.48 Tm (People have safe and appropriate support as there are enough competent staff on duty )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.48 Tm (at all times. They have confidence in the staff at the home because checks have been )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.48 Tm (done to make sure that they are suitable to care for them. Their needs are met and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.48 Tm (they are cared for by staff who get the relevant training and support from their )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 617.48 Tm (managers.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.23 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 573.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 551.86 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 148.49 551.86 Tm (staying in this care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 305.46 551.86 Tm (experience)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 370.91 551.86 Tm (:)Tj ET /F6 8 Tf BT 1 0 0 1 28.35 534.68 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 154.97 w 33.45 453.25 m 563.65 453.25 l S 0.001 w 1 1 1 RG 22.5 w 31.2 521.73 m 565.9 521.73 l S 0.001 w 132.47 w 32.32 442 m 564.78 442 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 509.36 m 566.98 509.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 510.44 m 31.2 373.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 510.44 m 565.9 373.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 509.36 m 565.9 509.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 374.64 m 566.98 374.64 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 518.42 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 493.68 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 258.02 493.68 Tm (adequate)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 318.25 493.68 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 476.18 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 456.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 436.19 Tm (The ability of people to live a lifestyle of their choosing is restricted by the number of )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 418.69 Tm (people working at the home. People are cared and supported by staff who are )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 401.2 Tm (recruited following a robust process and receive training relevant to their role and )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 383.7 Tm (responsibilities.)Tj ET 0.99608 0.9451 0.76078 RG 280.54 w 33.45 208.5 m 563.65 208.5 l S 0.001 w 1 1 1 RG 22.5 w 31.2 339.77 m 565.9 339.77 l S 0.001 w 259.17 w 32.32 196.69 m 564.78 196.69 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 327.4 m 566.98 327.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 328.47 m 31.2 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 328.47 m 565.9 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 327.4 m 565.9 327.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 65.97 m 566.98 65.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 336.46 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 311.71 Tm (We spoke with staff who work at the home and sent them surveys and asked them for )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 294.22 Tm (their views as to whether staffing numbers are sufficient to meet the individual needs )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 276.72 Tm (of people living at Abbey House, responses indicated that staff are confident that they )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 259.22 Tm (can meet the needs of people. We spoke with the Registered Manager who said that )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 241.73 Tm (staffing levels had not been reviewed for sometime, and stated that staffing levels )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 224.23 Tm (were not always sufficient to meet needs. The Registered Manager told us that when )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 206.74 Tm (they produce the rota they ensure their are five care staff on duty in the morning, but )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 189.24 Tm (on a day to day basis given staff sickness and annual leave, their are usually four staff )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 171.74 Tm (working in the morning.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 154.25 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 136.75 Tm (Our observations were that a majority of people living at the home choose to sit in the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 119.26 Tm (communal areas, which meant staff could easily observe and ensure people were well. )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 101.76 Tm (Staff regularly were seen in the communal areas, including when drinks were served. )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 84.26 Tm (However no activities took place and people living at the home were reliant on )Tj ET endstream endobj 62 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 63 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (25)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 742.05 w 33.45 440.38 m 563.65 440.38 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.68 w 32.32 428.57 m 564.78 428.57 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.1 m 566.98 67.1 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (occupying themselves, which included for some watching television, knitting or )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (reading, a majority of people however sat in an armchair and appeared to not interact )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (with their environment or anyone around them, unless staff approached and spoke )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (with them. Staff were busy throughout the our site visit, and whilst staff did interact )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (with people, the time available to them was limited.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (The Registered Manager told us that Abbey House has recently started to provide )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (respite care, which will have an impact on both senior and care staff, with increased )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (management and day to day care needs to meet. We were also told that at the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (weekends care staff have the additional responsibility of making beds and undertaking )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (the laundry.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (It is necessary for all staffing levels to be reviewed with regards to delivery of care and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (support, provision of activities and day to day duties such as laundry, to ensure that )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (the day to day lives of people receiving care is not affected, and that they are )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (supported to live a lifestyle of their choosing. We spoke with visitors on the day of our )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (site visit, and all indicated that their relatives would like to go out more, and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (comments within surveys support this.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (Information we received from the Registered Manager prior to our visit told us that )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (92% of staff have attained a National Vocational Qualification in Care. We looked at )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (the training records of some staff working at the home and found that staff received )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (training in topics which support and maintain the health, safety and welfare of people )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (living at the home, which include training on moving and handling, infection control, )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm (basic food hygiene and safeguarding adults from abuse. Staff also receive training in )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 341.7 Tm (areas which enable them to have a greater understanding of the needs of people which )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 324.2 Tm (includes dementia awareness.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 306.71 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 289.21 Tm (Discussion with the Registered Manager evidenced that the quality assurance system )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 271.71 Tm (in place does not review the effectiveness and impact training staff receive has on )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 254.22 Tm (people living at the home and whether it improves the quality of their lives, this is an )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 236.72 Tm (area for improvement to ensure that training is effective as well as enabling the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 219.23 Tm (Registered Manager to identify additional training required.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 201.73 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 184.23 Tm (We wanted to find out how staff were recruited and whether the recruitment of staff )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 166.74 Tm (promotes the health and well being of people who use the service. The recruitment of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 149.24 Tm (staff at Abbey House is managed by the Human Resources Department of Leicester )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 131.75 Tm (City Council, where records are kept, we therefore could not view these. Information )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 114.25 Tm (supplied by the Registered Manager within the self assessment tool stated that staff )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 96.75 Tm (are recruited following a robust procedure, which includes seeking two written )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 79.26 Tm (references and the obtaining of a Criminal Record Bureau \(CRB\) disclosure, which )Tj ET endstream endobj 64 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 65 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (26)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 93.86 w 33.45 764.48 m 563.65 764.48 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 72.48 w 32.32 752.67 m 564.78 752.67 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 714.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 714.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 715.3 m 566.98 715.3 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (ensures that people who they employ to work with vulnerable adults are checked as to )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (their suitability. Surveys we received from staff told us that when they were employed )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (their recruitment and induction process was robust.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm ()Tj ET endstream endobj 66 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 67 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (27)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.13 Tm (Management and administration)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 12 Tf BT 1 0 0 1 28.35 747.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.81 Tm (These are the outcomes that people )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 730.81 Tm (staying in care homes)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 730.81 Tm ( should experience. They )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 713.31 Tm (reflect the things that people have said are important to them:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 700.85 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 189.25 w 32.32 601.79 m 562.53 601.79 l S 0.001 w 1 1 1 RG 102 w 31.2 559.29 m 563.65 559.29 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 611.42 m 565.85 611.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.67 m 565.85 698.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 611.42 m 565.85 611.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 507.17 m 565.85 507.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.74 m 30.07 506.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.74 m 564.78 506.09 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 685.48 Tm (People have confidence in the care home because it is led and managed appropriately. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.48 Tm (People control their own money and choose how they spend it. If they or someone )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.48 Tm (close to them cannot manage their money, it is managed by the care home in their )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.48 Tm (best interests. The environment is safe for people and staff because appropriate health )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 617.48 Tm (and safety practices are carried out.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.23 Tm (People get the right support from the care home because the manager runs it )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 581.23 Tm (appropriately with an open approach that makes them feel valued and respected. The )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 564.23 Tm (people staying at the home are safeguarded because it follows clear financial and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 547.23 Tm (accounting procedures, keeps records appropriately and ensures their staff understand )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 530.23 Tm (the way things should be done. They get the right care because the staff are )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 513.23 Tm (supervised and supported by their managers.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 488.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 466.86 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 148.49 466.86 Tm (staying in this care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 305.46 466.86 Tm (experience)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 370.91 466.86 Tm (:)Tj ET /F6 8 Tf BT 1 0 0 1 28.35 449.68 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.47 w 33.45 377 m 563.65 377 l S 0.001 w 1 1 1 RG 22.5 w 31.2 436.73 m 565.9 436.73 l S 0.001 w 114.98 w 32.32 365.75 m 564.78 365.75 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 424.36 m 566.98 424.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 425.44 m 31.2 306.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 425.44 m 565.9 306.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 424.36 m 565.9 424.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 307.14 m 566.98 307.14 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 433.42 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 408.68 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 258.02 408.68 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 291.77 408.68 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 391.18 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 371.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 351.19 Tm (The management of Abbey House encourages and includes people who live at the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 333.69 Tm (home and its staff to share their views to ensure that the home is run and managed )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 316.2 Tm (well.)Tj ET 0.99608 0.9451 0.76078 RG 213.04 w 33.45 174.74 m 563.65 174.74 l S 0.001 w 1 1 1 RG 22.5 w 31.2 272.27 m 565.9 272.27 l S 0.001 w 191.67 w 32.32 162.93 m 564.78 162.93 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 259.89 m 566.98 259.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 260.97 m 31.2 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 260.97 m 565.9 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 259.89 m 565.9 259.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 65.97 m 566.98 65.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 268.95 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 244.21 Tm (The Registered Manager of Abbey House Mrs Jennifer Glover has worked at the home )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 226.71 Tm (for many years, and has gained a National Vocational Qualification \(NVQ\) in Care at )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 209.22 Tm (level 4 and the Registered Managers Award, this along with regular training that she )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 191.72 Tm (accesses on an ongoing basis, enables her to manage the home well. Training recently )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 174.22 Tm (attended included training on the Mental Capacity Act which includes Deprivation of )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 156.73 Tm (Liberty Safeguards, the purpose of this legislation is to ensure that people are enabled )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 139.23 Tm (to make decisions for themselves. whose purpose is to ensure that the rights of people )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 121.74 Tm (are promoted.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 104.24 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 86.74 Tm (The Registered and Assistant Manager along with care staff were able to respond to )Tj ET endstream endobj 68 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 69 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 742.05 w 33.45 440.38 m 563.65 440.38 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.68 w 32.32 428.57 m 564.78 428.57 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.1 m 566.98 67.1 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (our questions, and had a good understanding of the day to day running of the home )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (and the needs of people living in the home. We observed good team working which )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (ensures people living at the home are cared for and have their health and personal )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (care needs met.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (The Registered Manager has sent out surveys to people who live at the home and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (health care professionals who provide additional care and support, this has been done )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (to ascertain the views of others with regards to the service that Abbey House provides. )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (A number of these have been returned which we viewed, comments and answers to )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (questions had positive responses which praised the service. We asked the Registered )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (Manager what she would do with the information when surveys had been returned, )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (they advised us that any issues identified within surveys would be addressed. We )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (suggested to the Registered Manager that a report be produced with the findings and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (outcome of the surveys which included any action or plans the home will undertake to )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (address any issues identified to improve the care and support people receive, and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (would be circulated to all relevant parties.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (Meetings are held for people who live at the home, and we read the minutes of these, )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (we saw no evidence that the minutes of meetings are circualted to people living at the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (home. We saw some evidence of the views gathered from these meetings were )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (discussed at staff meetings, this needs to take place routinely to ensure that all )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (information is shared between people who live and work at the home to promote good )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (care practices and ensure that everyone is consulted and are confident that their views )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (are acted upon and considered.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 341.7 Tm (Information provided by the Registered Manager prior to our visit was factual, but did )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 324.2 Tm (include information as to how the day to day running of the home impacts on people )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 306.71 Tm (living at the home. The quality assurance system needs to be further developed so )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 289.21 Tm (that the impact of actions taken by the home can be measured to ensure that people )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 271.71 Tm (living at the home receive positive outcomes that support ongoing improvements to )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 254.22 Tm (their daily lives and the service they receive.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 236.72 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 219.23 Tm (Records which we requested were readily accessible and were in good order, this )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 201.73 Tm (shows that the home has good systems for recording information. We discussed with )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 184.23 Tm (the Registered Manager that the information recorded about peoples day to day lives )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 166.74 Tm (was limited in content, and could include further information about how people spend )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 149.24 Tm (their day and any views they have made.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 131.75 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 114.25 Tm (We spoke with staff and looked at the information staff had recorded within the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 96.75 Tm (surveys we sent them, we found out that staff are supervised by the Management )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 79.26 Tm (Team, and attend regular meetings and that staff feel supported.)Tj ET endstream endobj 70 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 71 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (29)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 93.86 w 33.45 764.48 m 563.65 764.48 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 72.48 w 32.32 752.67 m 564.78 752.67 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 714.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 714.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 715.3 m 566.98 715.3 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (Information the Registered Manager supplied prior to the site visit details the regular )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (maintenance of equipment and systems in the home, including heating and electrical )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (systems along with fire fighting equipment and systems.)Tj ET endstream endobj 72 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 74 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (30)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 31.8 Tm (33)Tj ET 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0.001 w [] 0 d [] 0 d 2.25 w 567.32 777.17 m 567.32 687.47 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 759.9 Tm (Immediate requirements:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 742.32 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 727.74 Tm (The registered person had to meet these within 48 hours.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 709.92 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 706.92 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 706.92 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 706.92 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 706.92 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 694.77 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 66.74 w 31.2 616.68 m 566.2 616.68 l S 0.001 w 30.3 w 31.2 565.91 m 91 565.91 l S 0.001 w 30.3 w 93.25 565.91 m 197.4 565.91 l S 0.001 w 30.3 w 199.65 565.91 m 289.5 565.91 l S 0.001 w 30.3 w 291.75 565.91 m 473.9 565.91 l 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[] 0 d 2.25 w 198.52 583.26 m 198.52 376.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 550.71 m 290.57 376.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 550.71 m 474.92 376.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 652.25 m 567.32 376.31 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 637.99 Tm (Statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 617.99 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 603.41 Tm (Standards Act 2000, Care Homes)Tj ET /F2 12 Tf BT 1 0 0 1 239.77 603.41 Tm (Regulations 2001 and the National Minimum )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 588.83 Tm (Standards. The registered person\(s\) must do this within the timescales we have set.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 571.01 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 568.01 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 568.01 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 568.01 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 568.01 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 555.86 Tm (action)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 536.45 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 99.3 536.45 Tm (26)Tj ET /F2 12 Tf BT 1 0 0 1 201.55 536.45 Tm (18)Tj ET /F2 12 Tf BT 1 0 0 1 298.05 536.45 Tm (The Registered Person to )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 519.45 Tm (review staffing levels with )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 502.45 Tm (consideration to care and )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 485.45 Tm (laundry staff.)Tj ET /F2 12 Tf BT 1 0 0 1 298.05 468.45 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 298.05 451.45 Tm (To ensure that the needs )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 434.45 Tm (and welfare of people are )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 417.45 Tm (met, reflective of person )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 400.45 Tm (centred care, individual )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 383.45 Tm (choices and preferences.)Tj ET /F2 12 Tf BT 1 0 0 1 482.1 536.45 Tm (07/09/2009)Tj ET /F2 12 Tf BT 1 0 0 1 554.05 536.45 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 67.32 w 31.2 306.35 m 566.2 306.35 l S 0.001 w 18.15 w 31.2 261.36 m 91 261.36 l S 0.001 w 18.15 w 93.25 261.36 m 197.4 261.36 l S 0.001 w 18.15 w 199.65 261.36 m 566.2 261.36 l S 0.001 w 1 1 1 RG 78.9 w 31.2 210.59 m 91.05 210.59 l S 0.001 w 78.9 w 93.3 210.59 m 197.4 210.59 l S 0.001 w 78.9 w 199.65 210.59 m 566.1 210.59 l S 0.001 w 64.32 w 31.2 136.73 m 91.05 136.73 l S 0.001 w 64.32 w 93.3 136.73 m 197.4 136.73 l S 0.001 w 64.32 w 199.65 136.73 m 566.1 136.73 l S 0.001 w 40.54 w 31.2 82.05 m 91.05 82.05 l S 0.001 w 40.54 w 93.3 82.05 m 197.4 82.05 l S 0.001 w 40.54 w 199.65 82.05 m 566.1 82.05 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 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232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B TcJ6*]h[zeKq)ƷW0jlBIf14%B[tnqNOדe{fC;1I^7^r5=[ySwF 5ZUͧ@;J7{Phx ғ*⿅΅V1lCd3Dk9+ ~Iic*x 2YC.eKgt_"t!Ztb$~iS[xdw +P7)%g9/-awT=JK/{ Q'y!kA,7 Α$?H}Om"s*5aks*HRUufn6i?kɝ=-0X%lϧQ4ݡ`rџ~D&#&:t]=.ok &DZђԺŠRq [j@3a*42K]sjϖjG_n 4Ϛ5. *Ly^w`ܮ64r/:!?u:};ߜ`dӤJY2R'wbTCI2CRNY2uD-.Y9y:2Cʸ`ͻq5dBpQŰ: TimM;f ]+ozY0,(Fh^ GirY E W| -R̵vVP ce޾'zH+1= PU~}fIa 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Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Fri Oct 10 11:50:06 2008 % Converted from TrueType font 'SYMBOL.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 1.60) readonly def /Notice (Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved) readonly def /FullName (Symbol) readonly def /FamilyName (Symbol) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -109 def /UnderlineThickness 49 def end readonly def /FontName /SymbolMT def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {0 -220 1113 1005} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /universal put dup 35 /numbersign put dup 36 /existential put dup 37 /percent put dup 38 /ampersand put dup 39 /suchthat put dup 40 /parenleft put dup 41 /parenright put dup 42 /asteriskmath put dup 43 /plus put dup 44 /comma put dup 45 /minus put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /congruent put dup 65 /Alpha put dup 66 /Beta put dup 67 /Chi put dup 68 /Delta put dup 69 /Epsilon put dup 70 /Phi put dup 71 /Gamma put dup 72 /Eta put dup 73 /Iota put dup 74 /theta1 put dup 75 /Kappa put dup 76 /Lambda put dup 77 /Mu put dup 78 /Nu put dup 79 /Omicron put dup 80 /Pi put dup 81 /Theta put dup 82 /Rho put dup 83 /Sigma put dup 84 /Tau put dup 85 /Upsilon put dup 86 /sigma1 put dup 87 /Omega put dup 88 /Xi put dup 89 /Psi put dup 90 /Zeta put dup 91 /bracketleft put dup 92 /therefore put dup 93 /bracketright put dup 94 /perpendicular put dup 95 /underscore put dup 96 /radicalex put dup 97 /alpha put dup 98 /beta put dup 99 /chi put dup 100 /delta put dup 101 /epsilon put dup 102 /phi put dup 103 /gamma put dup 104 /eta put dup 105 /iota put dup 106 /phi1 put dup 107 /kappa put dup 108 /lambda put dup 109 /mu put dup 110 /nu put dup 111 /omicron put dup 112 /pi put dup 113 /theta put dup 114 /rho put dup 115 /sigma put dup 116 /tau put dup 117 /upsilon put dup 118 /omega1 put dup 119 /omega put dup 120 /xi put dup 121 /psi put dup 122 /zeta put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /similar put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /.notdef put dup 131 /.notdef put dup 132 /.notdef put dup 133 /.notdef put dup 134 /.notdef put dup 135 /.notdef put dup 136 /.notdef put dup 137 /.notdef put dup 138 /.notdef put dup 139 /.notdef put dup 140 /.notdef put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /.notdef put dup 146 /.notdef put dup 147 /.notdef put dup 148 /.notdef put dup 149 /.notdef put dup 150 /.notdef put dup 151 /.notdef put dup 152 /.notdef put dup 153 /.notdef put dup 154 /.notdef put dup 155 /.notdef put dup 156 /.notdef put dup 157 /.notdef put dup 158 /.notdef put dup 159 /.notdef put dup 160 /.notdef put dup 161 /Upsilon1 put dup 162 /minute put dup 163 /lessequal put dup 164 /fraction put dup 165 /infinity put dup 166 /florin put dup 167 /club put dup 168 /diamond put dup 169 /heart put dup 170 /spade put dup 171 /arrowboth put dup 172 /arrowleft put dup 173 /arrowup put dup 174 /arrowright put dup 175 /arrowdown put dup 176 /degree put dup 177 /plusminus put dup 178 /second put dup 179 /greaterequal put dup 180 /multiply put dup 181 /proportional put dup 182 /partialdiff put dup 183 /bullet put dup 184 /divide put dup 185 /notequal put dup 186 /equivalence put dup 187 /approxequal put dup 188 /ellipsis put dup 189 /arrowvertex put dup 190 /arrowhorizex put dup 191 /carriagereturn put dup 192 /aleph put dup 193 /Ifraktur put dup 194 /Rfraktur put dup 195 /weierstrass put dup 196 /circlemultiply put dup 197 /circleplus put dup 198 /emptyset put dup 199 /intersection put dup 200 /union put dup 201 /propersuperset put dup 202 /reflexsuperset put dup 203 /notsubset put dup 204 /propersubset put dup 205 /reflexsubset put dup 206 /element put dup 207 /notelement put dup 208 /angle put dup 209 /gradient put dup 210 /registerserif put dup 211 /copyrightserif put dup 212 /trademarkserif put dup 213 /product put dup 214 /radical put dup 215 /dotmath put dup 216 /logicalnot put dup 217 /logicaland put dup 218 /logicalor put dup 219 /arrowdblboth put dup 220 /arrowdblleft put dup 221 /arrowdblup put dup 222 /arrowdblright put dup 223 /arrowdbldown put dup 224 /lozenge put dup 225 /angleleft put dup 226 /registersans put dup 227 /copyrightsans put dup 228 /trademarksans put dup 229 /summation put dup 230 /parenlefttp put dup 231 /parenleftex put dup 232 /parenleftbt put dup 233 /bracketlefttp put dup 234 /bracketleftex put dup 235 /bracketleftbt put dup 236 /bracelefttp put dup 237 /braceleftmid put dup 238 /braceleftbt put dup 239 /braceex put dup 240 /.notdef put dup 241 /angleright put dup 242 /integral put dup 243 /integraltp put dup 244 /integralex put dup 245 /integralbt put dup 246 /parenrighttp put dup 247 /parenrightex put dup 248 /parenrightbt put dup 249 /bracketrighttp put dup 250 /bracketrightex put dup 251 /bracketrightbt put dup 252 /bracerighttp put dup 253 /bracerightmid put dup 254 /bracerightbt put dup 255 /.notdef put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B T=:[RXz:F.V0zjQ 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CUXY@TX CTXY CTX%8YYYY!!!!-,KRXCe8!!Y-,KRXC8!!Y-,!! d#d@b-,!QX d#d b@/+Y`-,!QX d#dUb/+Y`-, d#d@b`#!-,&&&&Eh:-,&&&&Ehe:-,CXY-,CXY-, +# <+-,(+# #+X59O4v" % A6O;*0Ș}-.$ ]G-#) C@/44 4CC CSVf B @  qn22????10]4&#"326%#"&'!!6632mfj/]-#G#}fT|F^Mi: &(8BR4*e@)$!;3!DO KE'* 7@ 7@7@ $@ 7$$@ $@ 7$$,p+3/+3?3/+?3/+10++]"&'&&54676632#&&'&&#"32676673UT^fWT{]^-=$&`;Bd$#2-O)3YFIIݖIFC+/0- " 6#C@-; ;L Lp#* 7* 7A!B o% p$22????10++]!!5#"4676632!&&#"326"W!*R9LC=aXqK^T~eq.^u@> PIU%'"' $4%g@#% 4 AOA S$sz* 7%< ">7@ 7@  q''% p&2]3/?3/++]?9/10+] ! !32676673&&#"<8.-xG=v1+I%+G>9yadfs0H~Ni,otziTY@<@ ?  0 @  /  /]3/]/2/9/]??32?2/10#&&#"!!!#5354632TU&jML0 Nk o 6Y9p@Q<K@C$pyzp6)* 7 7* 7* 79A4 B+ 0p!A 7(o;@.p:3/]22?3/]???10++++]&&#"326#"&'332676655#"46766327!%L&~Q?/[ZNNڅpJ)G$+R+Yw;RIA>_V8 Sb Ie'&' Ü=>7  %"#_H4?"JGM,%29@$4 E p D o`  n2]??D?C?B?A?@??5233554455@!5 6@q::6q@q 6ppo@o6n@n 6pfff@g 6ed@;d 6@ ?_  k@khhhPh`ha0[@[[[8@ 6@@ +*p*,--  C! C <$e2"H/ 0@PpP`p0/?o /?o 7 7 **& 9999PKKTBKKSB 2+KdRBKRXYKTXYKSXY++++++++st+ststEEha#DsEEha#DsEEha#DEh#Dst++tu++++u+++++++++s+++++++++ss++sssstssssss+ss+s+u+us+u++s+++++++++++++++++++++++++++ss+s+sss++s+s++s+++++ss+++s+++s+++++ts+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ endstream endobj 89 0 obj<> endobj 90 0 obj<>/Subtype/CIDFontType2/Type/Font/W [3[292]29[363]38[667]44[483]46[696]50[770]53[726 633]68[598 631 527 629 593 382 629 640 301 362]79[301 953 640 617 629]85[433 514 415 640 578]92[575]]/CIDToGIDMap/Identity/DW 1000>> endobj 91 0 obj <>stream /CIDInit /ProcSet findresource begin 12 dict begin begincmap /CIDSystemInfo << /Registry (Adobe) /Ordering (UCS) /Supplement 0 >> def /CMapName /Adobe-Identity-UCS def /CMapType 2 def 1 begincodespacerange <0003><005c> endcodespacerange 29 beginbfrange <0003><0003><0020> <001d><001d><003a> <0026><0026><0043> <002c><002c><0049> <002e><002e><004b> <0032><0032><004f> <0035><0035><0052> <0036><0036><0053> <0044><0044><0061> <0045><0045><0062> <0046><0046><0063> <0047><0047><0064> <0048><0048><0065> <0049><0049><0066> <004a><004a><0067> <004b><004b><0068> <004c><004c><0069> <004d><004d><006a> <004f><004f><006c> <0050><0050><006d> <0051><0051><006e> <0052><0052><006f> <0053><0053><0070> <0055><0055><0072> <0056><0056><0073> <0057><0057><0074> <0058><0058><0075> <0059><0059><0076> <005c><005c><0079> endbfrange endcmap CMapName currentdict /CMap defineresource pop end end endstream endobj 3 0 obj<> endobj 92 0 obj <>stream %!PS-AdobeFont-1.0: ArialMT Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Thu Oct 09 15:49:19 2008 % Converted from TrueType font 'ARIAL.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.76) readonly def /Notice (Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved) readonly def /FullName (Arial) readonly def /FamilyName (Arial) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -106 def /UnderlineThickness 73 def end readonly def /FontName /ArialMT def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-46 -210 1000 896} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /periodcentered put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B T13҂uGFsnA S1_ z.H@sV-umQ/ rgrVFcSctóinuk̾uA M[\b y9_ )(ib]o7PaZk=JI4wr QeR-ӐhX}Qt 1ݫja@K^ }= j"D3XU:*u?| 6&f]'(VY k?YODn7Or>TɩZfZvZ7N-N}.^1>dL,͝0n8^|0~ZPFP^̵x} Tj9th ?H2wr=\aK&cE"*X8)nXZI- Rҿ mRdokh_`V#wp; նגdRyf,jL%>lzr{,V\d6koXp a~( q;(I9zF<2(u4Z+(9%%W# )3Z+B gmMJۿ;5t2&M}wP-B*' lC7AEÐ-XaTu:RD/ ~Xmv@JO"Ⲕ!d #\8_A#~#aMzNNZ2>ieec5+#TMg]Ⴤ]p9jqe^alǣ̏:Ϯ6~O(SW™^tpTeͦVzĻ[ 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All Rights Reserved %%CreationDate: Thu Oct 09 15:25:10 2008 % Converted from TrueType font 'VERDANA.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.35) readonly def /Notice (Typeface and data 1996 Microsoft Corporation. All Rights Reserved) readonly def /FullName (Verdana) readonly def /FamilyName (Verdana) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -88 def /UnderlineThickness 59 def end readonly def /FontName /Verdana def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-30 -207 1447 1000} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /middot put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B Tc gPUcOx {OqqQF4-UټXODU8o\kswKami%ޗﶥB$S/1LW~'T^<T4PX+ԯ({A34.KUĖn%*R_g!g(F4%ٸD K~ɕy8e!lcx# |< -}^^i(XlŨ3K a[y3E7Oz,߉1N6+Pj)cpS-mR\7߃Ra0bRTl,SQYKO׏C8y'߭sU5d}DҰMۭT[I[(㏭AK9%+,E B`6P( :8|NoYo>XImF;:Bŀÿ Kt,!fa"X0*Im Srߋ{8w;Ҵ+DIZy41Żp m`Z# 2;7aޗ8~$6<+p Uk!i͢m~~ I[z)*a0wmNQ ^\تw?@ċ=0}Ơ6YWUfo&|*aGѤrvʧ:q9h@) 6u%sBo$N?J6(Ah:m~\ZXݐ^NR(>^;:i~f6{'Y &'W|-}犁$$S Cp`Ӎ+Wǧ`q4{W_E&9YXs1sZQ<*`(SaD~e 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