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*{;i?})2De+1>pq C3pj4ZjL&y n36#NkStY TUB5(b}Bi'Bhn>9ZZ^ gZv5v7Z4M*ď$h")`]Ao/>?ö9[[kW_ 5=[X$ 5čL/soƥ_GNK _cZDo hW4PǧhvhB +gOȕ |I_^s<1b+Ѩy=_aPqYʞ"p=tiC!uG ,J)0p] (TR|cƷ4»B/׾*ьůI-?诫8?ۯwW |#xwúϊMCB.񵥾[kY]G%u-c_XZ Q>stream 0 J q 538.5 0 0 61.5 28.35 14.2 cm /img0 Do Q 0.98431 0.78824 0.08627 RG 135.75 w 24.07 742.4 m 558.15 742.4 l S 0.001 w [] 0 d 2.25 w 20.74 812.53 m 561.48 812.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 20.74 674.53 m 561.48 674.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 21.82 813.61 m 21.82 673.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 560.4 813.61 m 560.4 673.45 l S 0.001 w [] 0 d q 191.25 0 0 117.75 28.35 685.65 cm /img1 Do Q /F1 12 Tf 0.6 0.6 0.6 rg BT 1 0 0 1 136.35 656.27 Tm (,QVSHFWLQJIRUEHWWHUOLYHV)Tj ET /F1 28 Tf 0 0 0 rg BT 1 0 0 1 147.05 596.27 Tm (.H\\LQVSHFWLRQUHSRUW)Tj ET 20.58 w 27.33 552.19 m 557.15 552.19 l S 0.001 w /F2 24 Tf BT 1 0 0 1 28.35 503.98 Tm (Care homes for older people)Tj ET /F1 6 Tf BT 1 0 0 1 28.35 492.94 Tm ()Tj ET /F1 6 Tf BT 1 0 0 1 28.35 485.7 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 471.92 m 160.38 471.92 l S 0.001 w 1 1 1 RG 20.58 w 162.63 471.92 m 563.65 471.92 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.33 w 31.2 422.71 m 160.38 422.71 l S 0.001 w 1 1 1 RG 73.33 w 162.63 422.71 m 563.65 422.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 460.5 m 565.85 460.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 483.33 m 565.85 483.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 460.5 m 565.85 460.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 384.92 m 565.85 384.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 484.41 m 30.07 383.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 161.5 484.41 m 161.5 383.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 484.41 m 564.78 383.84 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 467.14 Tm (Name:)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 467.14 Tm (Glebe House)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 444.31 Tm (Address:)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 444.31 Tm (Stein Road )Tj ET /F3 12 Tf BT 1 0 0 1 165.48 426.73 Tm (Southborne)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 409.15 Tm (West Sussex)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 391.56 Tm (PO10 8LB)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 372.67 Tm ()Tj ET /F4 10 Tf BT 1 0 0 1 28.35 355.67 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 336.13 m 358.95 336.13 l S 0.001 w 1 1 1 RG 20.58 w 361.2 336.13 m 565.9 336.13 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 347.54 m 568.1 347.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 324.71 m 568.1 324.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 348.62 m 30.07 323.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 360.07 348.62 m 360.07 323.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 348.62 m 567.02 323.63 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 331.36 Tm (The quality rating for this )Tj ET /F2 12 Tf BT 1 0 0 1 210.68 331.36 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 281.25 331.36 Tm ( is:)Tj ET /F3 12 Tf BT 1 0 0 1 400.15 331.36 Tm (two star good service)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 312.46 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 293.4 Tm (A quality rating is our assessment of how well a care home, agency or scheme is )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 276.4 Tm (meeting the needs of the people who use it.)Tj ET /F3 12 Tf BT 1 0 0 1 295.13 276.4 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 303.56 276.4 Tm (We give a quality rating following a full )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 259.4 Tm (assessment of the service.)Tj ET /F3 12 Tf BT 1 0 0 1 189.16 259.4 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 197.6 259.4 Tm (We call this a key inspection.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 242.4 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 224.92 m 315.25 224.92 l S 0.001 w 20.58 w 317.5 224.92 m 565.9 224.92 l S 0.001 w 1 1 1 RG 20.58 w 317.5 202.09 m 346.55 202.09 l S 0.001 w 20.58 w 348.8 202.09 m 377.9 202.09 l S 0.001 w 20.58 w 380.15 202.09 m 409.2 202.09 l S 0.001 w 20.58 w 411.45 202.09 m 440.55 202.09 l S 0.001 w 20.58 w 442.8 202.09 m 471.9 202.09 l S 0.001 w 20.58 w 474.15 202.09 m 503.2 202.09 l S 0.001 w 20.58 w 505.45 202.09 m 534.55 202.09 l S 0.001 w 20.58 w 536.8 202.09 m 565.9 202.09 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 213.5 m 568.1 213.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 236.34 m 568.1 236.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 213.5 m 568.1 213.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 190.67 m 568.1 190.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 237.41 m 30.07 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 237.41 m 316.37 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 214.58 m 347.67 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 214.58 m 379.02 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 214.58 m 410.32 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 214.58 m 441.67 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 214.58 m 473.02 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 214.58 m 504.32 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 214.58 m 535.67 189.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 237.41 m 567.02 189.59 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 220.15 Tm (Lead inspector:)Tj ET /F2 12 Tf BT 1 0 0 1 320.35 220.15 Tm (Date:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 197.31 Tm (Edward McLeod)Tj ET /F3 12 Tf BT 1 0 0 1 329.63 197.31 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 360.96 197.31 Tm (1)Tj ET /F3 12 Tf BT 1 0 0 1 392.28 197.31 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 423.61 197.31 Tm (1)Tj ET /F3 12 Tf BT 1 0 0 1 454.96 197.31 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 486.28 197.31 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 517.61 197.31 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 548.96 197.31 Tm (9)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 178.42 Tm ()Tj ET /F4 10 Tf BT 1 0 0 1 28.35 161.42 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 144.42 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 132.35 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 120.28 Tm ()Tj ET endstream endobj 7 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 11 0 obj<>>> endobj 12 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (2)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (31)Tj ET /F1 10 Tf BT 1 0 0 1 297.64 803.65 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 787.02 Tm (This is a report of an inspection where we looked at how well this )Tj ET /F3 12 Tf BT 1 0 0 1 428.23 787.02 Tm (care home is meeting )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 769.52 Tm (the needs of people who use it.)Tj ET /F3 12 Tf BT 1 0 0 1 226.59 769.52 Tm (There is a summary of what we think this service does )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 752.02 Tm (well, what they have improved on and, where it applies, what they need to do better.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 734.52 Tm (We use the national minimum standards to describe the outcomes that people should )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 717.03 Tm (experience.)Tj ET /F3 12 Tf BT 1 0 0 1 106.58 717.03 Tm (National minimum standards are written by the Department of Health for )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 699.53 Tm (each type of care service.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 679.53 Tm (After the summary there is more detail about our findings. The following table explains )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 662.03 Tm (what you will see under each outcome area.)Tj ET [] 0 d 0.5 w 0 0 0 RG 22.69 653.84 m 572.15 653.84 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.69 320.16 m 572.15 320.16 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.7 653.85 m 22.7 320.16 l S 0.001 w [] 0 d [] 0 d 0.5 w 572.15 653.85 m 572.15 320.16 l S 0.001 w [] 0 d /F2 10 Tf BT 1 0 0 1 31.2 640.54 Tm (Outcome area \(for example )Tj ET /F2 10 Tf BT 1 0 0 1 189.13 640.54 Tm (Choice of home\))Tj ET /F2 10 Tf BT 1 0 0 1 31.2 610.24 Tm (These are the outcomes that people )Tj ET /F2 10 Tf BT 1 0 0 1 236.38 610.24 Tm (staying in care homes should experience.)Tj ET /F2 10 Tf BT 1 0 0 1 479.51 610.24 Tm (They reflect )Tj ET /F2 10 Tf BT 1 0 0 1 31.2 598.08 Tm (the things that people have said are important to them:)Tj ET 1 0.9451 0.76078 RG 82.25 w 30.6 533.34 m 562.45 533.34 l S 0.001 w 1 1 1 RG 40 w 29.47 513.34 m 563.57 513.34 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 534.46 m 565.77 534.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 576.71 m 565.77 576.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 534.46 m 565.77 534.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 492.21 m 565.77 492.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 577.78 m 28.35 491.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 577.78 m 564.7 491.14 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 561.02 Tm (This box tells you the outcomes that we will always inspect against when we do a key )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 543.52 Tm (inspection)Tj ET /F3 10 Tf BT 1 0 0 1 95.79 543.52 Tm (.)Tj ET /F3 12 Tf BT 1 0 0 1 34.87 518.77 Tm (This box tells you any additional outcomes that we may inspect against when we do a )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 501.27 Tm (key inspection.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 461.76 Tm (This is what people )Tj ET /F2 10 Tf BT 1 0 0 1 143.21 461.76 Tm (staying in this care home experience:)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 424.6 Tm (Judgement:)Tj ET 1 0.9451 0.76078 RG 40 w 30.6 393.29 m 562.45 393.29 l S 0.001 w 1 1 1 RG 40 w 29.47 394.41 m 563.57 394.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 415.54 m 565.77 415.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 373.29 m 565.77 373.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 416.61 m 28.35 372.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 416.61 m 564.7 372.21 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 399.85 Tm (This box tells you our opinion of what we have looked at in this outcome area.)Tj ET /F3 12 Tf BT 1 0 0 1 517.65 399.85 Tm (We )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 382.35 Tm (will say whether it is excellent, good, adequate or poor.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 356.47 Tm (Evidence:)Tj ET 1 0.9451 0.76078 RG 22.5 w 30.6 333.91 m 562.45 333.91 l S 0.001 w 1 1 1 RG 22.5 w 29.47 335.04 m 563.57 335.04 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 347.41 m 565.77 347.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 322.66 m 565.77 322.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 348.49 m 28.35 321.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 348.49 m 564.7 321.59 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 331.72 Tm (This box describes the information we used to come to our judgement.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 285.1 Tm (Copies of the)Tj ET /F3 12 Tf BT 1 0 0 1 111.81 285.1 Tm (National Minimum Standards )Tj ET /F3 12 Tf BT 1 0 0 1 290.54 285.1 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 302.39 285.1 Tm (Care Homes for Older People)Tj ET /F3 12 Tf BT 1 0 0 1 477.19 285.1 Tm ( can be found )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 267.6 Tm (at www.dh.gov.uk or bought from The Stationery Office \(TSO\) PO Box 29, St Crispins, )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 250.1 Tm (Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 232.6 Tm (Stationery Office is also available: )Tj ET /F3 12 Tf 0 0 1 rg BT 1 0 0 1 238.68 232.6 Tm (www.tso.co.uk/bookshop)Tj ET [] 0 d 0.708 w 0 0 1 RG 238.68 231.55 m 390.93 231.55 l S 0.001 w [] 0 d /F3 12 Tf 0 0 0 rg BT 1 0 0 1 28.35 192.61 Tm (The Commission for Social Care Inspection aims to:)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 172.61 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 172.61 Tm (Put the people who use social care first)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 154.97 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 154.97 Tm (Improve services and stamp out bad practice)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 137.33 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 137.33 Tm (Be an expert voice on social care)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 119.69 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 119.69 Tm (Practise what we preach in our own organisation)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 79.55 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET endstream endobj 13 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 14 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (3)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (31)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (5HDGHU,QIRUPDWLRQ)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 28.35 774.22 m 224.05 774.22 l S 0.001 w 1 1 1 RG 20.58 w 226.3 774.22 m 567 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 751.38 m 224.05 751.38 l S 0.001 w 1 1 1 RG 20.58 w 226.3 751.38 m 567 751.38 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 728.55 m 224.05 728.55 l S 0.001 w 1 1 1 RG 20.58 w 226.3 728.55 m 567 728.55 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 705.72 m 224.05 705.72 l S 0.001 w 1 1 1 RG 20.58 w 226.3 705.72 m 567 705.72 l S 0.001 w 0.99608 0.9451 0.76078 RG 151.83 w 28.35 617.26 m 224.05 617.26 l S 0.001 w 1 1 1 RG 151.83 w 226.3 617.26 m 567 617.26 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 528.8 m 224.05 528.8 l S 0.001 w 1 1 1 RG 20.58 w 226.3 528.8 m 567 528.8 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.13 m 569.2 717.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.3 m 569.2 694.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.22 m 569.2 540.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 785.63 m 569.2 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.13 m 569.2 717.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.3 m 569.2 694.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.22 m 569.2 540.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 517.39 m 569.2 517.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 786.71 m 27.22 516.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 225.17 786.71 m 225.17 516.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 568.12 786.71 m 568.12 516.31 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 769.44 Tm (Document Purpose)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 769.44 Tm (Inspection report)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 746.61 Tm (Author)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 746.61 Tm (CSCI)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 723.78 Tm (Audience)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 723.78 Tm (General public)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 700.94 Tm (Further copies from)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 700.94 Tm (0870 240 7535 \(telephone order line\))Tj ET /F3 12 Tf BT 1 0 0 1 31.2 678.11 Tm (Copyright)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 678.11 Tm (Copyright \()Tj ET /F3 12 Tf BT 1 0 0 1 313.49 678.11 Tm (2009)Tj ET /F3 12 Tf BT 1 0 0 1 344 678.11 Tm (\) Commission for Social Care )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 663.53 Tm (Inspection \(CSCI\). This publication may be reproduced )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 648.95 Tm (in whole or in part, free of charge, in any format or )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 634.36 Tm (medium provided that it is not used for commercial )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 619.78 Tm (gain. This consent is subject to the material being )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 605.2 Tm (reproduced accurately and on proviso that it is not )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 590.61 Tm (used in a derogatory manner or misleading context. )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 576.03 Tm (The material should be acknowledged as CSCI )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 561.45 Tm (copyright, with the title and date of publication of the )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 546.86 Tm (document specified.)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 524.03 Tm (Internet address)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 524.03 Tm (www.csci.org.uk)Tj ET endstream endobj 15 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 16 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (4)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (31)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (,QIRUPDWLRQDERXWWKHFDUHKRPH)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 774.22 m 267.95 774.22 l S 0.001 w 1 1 1 RG 20.58 w 270.2 774.22 m 565.65 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.33 w 31.2 725.01 m 267.95 725.01 l S 0.001 w 1 1 1 RG 73.33 w 270.2 725.01 m 565.65 725.01 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 675.8 m 267.95 675.8 l S 0.001 w 1 1 1 RG 20.58 w 270.2 675.8 m 565.65 675.8 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 652.97 m 267.95 652.97 l S 0.001 w 1 1 1 RG 20.58 w 270.2 652.97 m 565.65 652.97 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 630.14 m 267.95 630.14 l S 0.001 w 1 1 1 RG 20.58 w 270.2 630.14 m 565.65 630.14 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 607.3 m 267.95 607.3 l S 0.001 w 1 1 1 RG 20.58 w 270.2 607.3 m 565.65 607.3 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 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769.44 Tm (Glebe House)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 746.61 Tm (Address:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 746.61 Tm (Stein Road)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 729.03 Tm (Southborne)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 711.44 Tm (West Sussex)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 693.86 Tm (PO10 8LB)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 671.03 Tm (Telephone number:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 671.03 Tm (01243379179)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 648.2 Tm (Fax number:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 648.2 Tm (01243375694)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 625.36 Tm (Email address:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 602.53 Tm (Provider web address:)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 564.09 m 353.25 564.09 l S 0.001 w 1 1 1 RG 20.58 w 355.5 564.09 m 565.9 564.09 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 541.26 m 353.25 541.26 l S 0.001 w 1 1 1 RG 20.58 w 355.5 541.26 m 565.9 541.26 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 518.43 m 353.25 518.43 l S 0.001 w 1 1 1 RG 20.58 w 355.5 518.43 m 565.9 518.43 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 552.68 m 568.1 552.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 529.84 m 568.1 529.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 575.51 m 568.1 575.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 552.68 m 568.1 552.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 529.84 m 568.1 529.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 507.01 m 568.1 507.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 576.59 m 30.07 505.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 576.59 m 354.37 505.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 576.59 m 567.02 505.93 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 559.32 Tm (Name of registered provider\(s\):)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 559.32 Tm (Shaw Healthcare Ltd)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 536.49 Tm (Type of registration:)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 536.49 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 513.66 Tm (Number of places registered:)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 513.66 Tm (40)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 494.71 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 475.22 m 565.6 475.22 l S 0.001 w 41.17 w 31.2 442.1 m 297.2 442.1 l S 0.001 w 20.58 w 299.45 452.39 m 565.6 452.39 l S 0.001 w 20.58 w 299.45 431.8 m 432.52 431.8 l S 0.001 w 20.58 w 432.52 431.8 m 565.6 431.8 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 463.8 m 567.8 463.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 486.64 m 567.8 486.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 463.8 m 567.8 463.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 420.39 m 567.8 420.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 487.71 m 30.07 419.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 464.88 m 298.32 419.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 487.71 m 566.72 419.31 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 470.45 Tm (Conditions of registration:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 447.61 Tm (Category\(ies\) :)Tj ET /F3 12 Tf BT 1 0 0 1 302.3 447.61 Tm (Number of places \(if applicable\):)Tj ET /F3 12 Tf BT 1 0 0 1 302.3 427.03 Tm (Under 65)Tj ET /F3 12 Tf BT 1 0 0 1 435.37 427.03 Tm (Over 65)Tj ET 1 1 1 RG 35.17 w 31.2 398.3 m 297.3 398.3 l S 0.001 w 35.17 w 299.55 398.3 m 431.45 398.3 l S 0.001 w 35.17 w 433.7 398.3 m 565.6 398.3 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 368.18 m 565.6 368.18 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 379.6 m 567.8 379.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 356.76 m 567.8 356.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 333.93 m 568.1 333.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 417.01 m 567.8 417.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 379.6 m 567.8 379.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 356.76 m 568.1 356.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 333.93 m 568.1 333.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 267.35 m 568.1 267.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 418.09 m 30.07 266.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.42 418.09 m 298.42 378.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.57 418.09 m 432.57 378.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 418.09 m 566.72 266.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 400.82 Tm (old age, not falling within any other )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 386.24 Tm (category)Tj ET /F3 12 Tf BT 1 0 0 1 302.4 400.82 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 436.55 400.82 Tm (40)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 363.41 Tm (Additional conditions: )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 340.57 Tm (The maximum number of service users to be accommodated is 40. )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 317.74 Tm (The registered person may provide the following category/ies of service only: Care )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 303.16 Tm (home only - \(PC\) to service users of the following gender: Either Whose primary care )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 288.58 Tm (needs on admission to the home are within the following categories: Old age, not )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 273.99 Tm (falling within any other category \(OP\). )Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 252.56 m 315.25 252.56 l S 0.001 w 1 1 1 RG 20.58 w 317.5 252.56 m 346.55 252.56 l S 0.001 w 20.58 w 348.8 252.56 m 377.9 252.56 l S 0.001 w 20.58 w 380.15 252.56 m 409.2 252.56 l S 0.001 w 20.58 w 411.45 252.56 m 440.55 252.56 l S 0.001 w 20.58 w 442.8 252.56 m 471.9 252.56 l S 0.001 w 20.58 w 474.15 252.56 m 503.2 252.56 l S 0.001 w 20.58 w 505.45 252.56 m 534.55 252.56 l S 0.001 w 20.58 w 536.8 252.56 m 565.9 252.56 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 263.97 m 568.1 263.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 241.14 m 568.1 241.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 265.05 m 30.07 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 265.05 m 316.37 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 265.05 m 347.67 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 265.05 m 379.02 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 265.05 m 410.32 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 265.05 m 441.67 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 265.05 m 473.02 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 265.05 m 504.32 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 265.05 m 535.67 240.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 265.05 m 567.02 240.06 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 247.78 Tm (Date of last inspection)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 229.26 m 565.9 229.26 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 219.64 m 568.1 219.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 220.72 m 30.07 39.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 220.72 m 567.02 39.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 238.89 m 568.1 238.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 219.64 m 568.1 219.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 40.65 m 568.1 40.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 239.97 m 30.07 218.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 239.97 m 567.02 218.56 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 225.7 Tm (Brief description of the )Tj ET /F3 12 Tf BT 1 0 0 1 177.27 225.7 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 206.45 Tm (Glebe House is registered for up to forty older people \(over the age of 65\), up to eight )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 189.45 Tm (of whom may come under the category of dementia. The service is operated by Shaw )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 172.45 Tm (Healthcare, for whom Mr Jeremy Nixey is the Responsible Individual. Mrs Melanie )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 155.45 Tm (Taylor is the Registered Manager The home is a new purpose built establishment )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 138.45 Tm (situated a few hundred yards from local shops in the village of Southbourne. Built on )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 121.45 Tm (two floors served by a vertical lift; the home consists of four residential units each )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 104.45 Tm (accessed from the main atrium though a secure front door. On each floor two units )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 87.45 Tm (adjoin and are separated by folding doors to each lounge area. Each unit contains ten )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 70.45 Tm (single bedrooms with bathrooms ensuite and mirror each other. They contain facilities )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 53.45 Tm (which include a separate bathroom with adjustable height wash hand basin and )Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 18 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (5)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (31)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 804.03 m 565.9 804.03 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 795.48 m 30.07 672.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 795.48 m 567.02 672.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 813.65 m 568.1 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 673.15 m 568.1 673.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 793.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 814.73 m 567.02 793.33 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 800.47 Tm (Brief description of the )Tj ET /F3 12 Tf BT 1 0 0 1 177.27 800.47 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 33.25 783.47 Tm (assisted bath and a lounge/diner containing a kitchen area, one of which is larger and )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 766.47 Tm (intended to provide opportunities for the more able resident to retain their )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 749.47 Tm (independence. In addition a smoking lounge has been provided, a visitors room that )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 732.47 Tm (offers over night accommodation and a garden room. The whole building is suitable for )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 715.47 Tm (wheelchair users. Fees vary between 408.68 and 444.69 pounds per week. Mrs Taylor )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 698.47 Tm (advises us that West Sussex County Council contracts all the placements available in )Tj ET /F3 12 Tf BT 1 0 0 1 33.25 681.47 Tm (the home. )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 661.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 644.09 Tm ()Tj ET endstream endobj 19 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 21 0 obj <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]>>/Length 532/Matrix [1 0 0 1 0 0]>>stream xMo1+|K?R Y@T~>hRiRމg^b.a$II=9|#}o.Fr.TkOg)E+Xsn5a̎5 %Y=0Qk$x:l^kO=+jAkvkjO/mlz% ]8ITxFn7KL'9)j+K XV l*EG"IJ&ɏF ͑kPfŕhZ<.t'N*euv܎f8zejFِ}a&`겫?IoQ⤒u'uv mO82Xie'ۓs=g/+zqUyQӹH6t9~mRix󞿸_409z&qtؽ٤aSϾ*tLqaM |UW(!gq^أ/jՅi{Z> endobj 23 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 17.5 w 28.35 55.69 m 568.35 55.69 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 33.75 52.38 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 483.75 53.38 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 514.26 53.38 Tm (6)Tj ET /F3 11 Tf BT 1 0 0 1 522.08 53.38 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 540.36 53.38 Tm (31)Tj ET /F6 10 Tf BT 1 0 0 1 28.35 38.03 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 28.35 786.6 Tm ()Tj ET /F1 14 Tf BT 1 0 0 1 28.35 761.65 Tm (6XPPDU\\)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 740.69 Tm (This is an overview of what we found during the inspection.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 720.22 m 381.05 720.22 l S 0.001 w 1 1 1 RG 20.58 w 383.3 720.22 m 566.2 720.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 731.63 m 568.4 731.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 708.8 m 568.4 708.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 732.71 m 30.07 707.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 382.17 732.71 m 382.17 707.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 732.71 m 567.32 707.72 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 715.44 Tm (The quality rating for this )Tj ET /F3 12 Tf BT 1 0 0 1 191.88 715.44 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 255.53 715.44 Tm ( is:)Tj ET /F3 12 Tf BT 1 0 0 1 411.35 715.44 Tm (two star good service)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 683.3 Tm (2XUMXGJHPHQWIRUHDFKRXWFRPH)Tj ET /F3 10 Tf BT 1 0 0 1 212.31 607.26 Tm (Choice of home)Tj ET /F3 10 Tf BT 1 0 0 1 164.44 567.01 Tm (Health and personal care)Tj ET /F3 10 Tf BT 1 0 0 1 145.19 526.76 Tm (Daily life and social activities)Tj ET /F3 10 Tf BT 1 0 0 1 157.96 486.51 Tm (Complaints and protection)Tj ET /F3 10 Tf BT 1 0 0 1 226.37 446.26 Tm (Environment)Tj ET /F3 10 Tf BT 1 0 0 1 251.18 406.01 Tm (Staffing)Tj ET /F3 10 Tf BT 1 0 0 1 127.51 365.76 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75161 305.05 300.31 cm /Xf1 Do Q 1 1 1 RG 20.58 w 31.2 249.07 m 567.85 249.07 l S 0.001 w 170.96 w 32.32 151.05 m 566.72 151.05 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 237.65 m 567.85 237.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 237.65 m 568.92 237.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 64.44 m 568.92 64.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 238.73 m 31.2 63.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 238.73 m 567.85 63.37 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 244.3 Tm (How we did our inspection:)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 221.46 Tm (The inspection was arranged to assess the home's compliance with previous )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 206.88 Tm (requirements made and with the key standards of the Care Homes for Older People )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 192.3 Tm (national minimum standards.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 177.72 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 163.13 Tm (We prepared for this inspection visit by obtaining information on the service being )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 148.55 Tm (provided. We obtained the home's CSCI annual quality assessment audit \(the AQAA\) )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 133.97 Tm (which had been completed by the manager Mrs Taylor, and received CSCI survey )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 119.38 Tm (responses from eight people living in the home and five staff. Some of this information )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 104.8 Tm (has been used in this report.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 90.22 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 75.64 Tm (We also took into account other information we had received on the service.)Tj ET endstream endobj 24 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 25 0 obj <>stream 0 J 1 1 1 RG 134.25 w 31.2 745.41 m 565.6 745.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 567.8 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 677.16 m 567.8 677.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 676.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 814.73 m 566.72 676.08 l S 0.001 w [] 0 d /F3 12 Tf 0 0 0 rg BT 1 0 0 1 31.8 802.72 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 31.8 788.13 Tm (The visit was attended by one inspector, and we were on the premises for four and a )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 773.55 Tm (half hours. We talked to five people living in the home, five members of staff, the )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 758.97 Tm (manager, and the area manager. We looked at parts of the care records for three )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 744.38 Tm (people living in the home, and at recruitment and training records for three staff )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 729.8 Tm (working in the home.)Tj ET /F3 12 Tf BT 1 0 0 1 31.8 715.22 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 31.8 700.63 Tm (Other records sampled during the visit included complaints, maintenance and health )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 686.05 Tm (and safety records.)Tj ET endstream endobj 26 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 27 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (8)Tj ET /F3 11 Tf BT 1 0 0 1 516.01 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 534.29 53.47 Tm (31)Tj ET 1 1 1 RG 20.58 w 31.2 803.36 m 567.85 803.36 l S 0.001 w 137.25 w 32.32 722.2 m 566.72 722.2 l S 0.001 w 20.58 w 32.7 641.03 m 569.35 641.03 l S 0.001 w 181 w 33.82 537.99 m 568.22 537.99 l S 0.001 w 20.58 w 33.45 434.95 m 570.1 434.95 l S 0.001 w 20.58 w 34.57 412.12 m 568.97 412.12 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 791.95 m 567.85 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 791.95 m 568.92 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 652.45 m 568.92 652.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 793.02 m 31.2 651.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 652.45 m 569.35 652.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 629.62 m 569.35 629.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 629.62 m 570.42 629.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 446.37 m 570.42 446.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 423.54 m 570.1 423.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 446.37 m 570.1 446.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 423.54 m 571.17 423.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 400.7 m 571.17 400.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 630.69 m 32.7 445.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 424.61 m 33.45 399.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 793.02 m 567.85 651.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 569.35 630.69 m 569.35 445.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 570.1 424.61 m 570.1 399.63 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 798.59 Tm (What the )Tj ET /F2 12 Tf BT 1 0 0 1 96.96 798.59 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 167.52 798.59 Tm ( does well:)Tj ET /F3 10 Tf BT 1 0 0 1 567.85 801.25 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 775.76 Tm (The home is well managed, and the staff work as a team to ensure that people's needs )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 761.17 Tm (are met.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 746.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 732.01 Tm (There is a good atmosphere in the home, and people enjoy living there.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 717.42 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 702.84 Tm (People enjoy the food provided.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 688.26 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 673.68 Tm (People have interesting activities they can participate in and appropriate opportunities )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 659.09 Tm (to socialise. )Tj ET /F3 10 Tf BT 1 0 0 1 568.97 720.65 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 638.92 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 32.7 636.26 Tm (What has improved since the last inspection?)Tj ET /F3 10 Tf BT 1 0 0 1 569.35 639.48 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 536.44 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 613.43 Tm (Requirements made at our previous visit concerning staff numbers, staff qualifications )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 598.84 Tm (and temperatures in the home were found to have been met.)Tj ET /F3 12 Tf BT 1 0 0 1 36.67 584.26 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 569.68 Tm (Staff and management levels in the home are better able to meet the needs of people )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 555.09 Tm (accomodated.)Tj ET /F3 12 Tf BT 1 0 0 1 36.67 540.51 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 525.93 Tm (Staff recruitment and retention has meant that temporary \(agency\) staff are no longer )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 511.35 Tm (needed in the home, and this helps people receive more consistent care.)Tj ET /F3 12 Tf BT 1 0 0 1 36.67 496.76 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 482.18 Tm (The activities and one to one social support provided in the home have been improved )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 467.6 Tm (by the appointment of an activities co-ordinator and by setting up a room where people )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 453.01 Tm (go to have beauty treatments and pampering. )Tj ET /F3 10 Tf BT 1 0 0 1 570.47 536.44 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 433.4 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.45 430.18 Tm (What they could do better:)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 410.57 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 407.35 Tm (No requirements have been made at this visit. )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 385.02 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 365.02 Tm (If you want to know what action the person responsible for this )Tj ET /F3 12 Tf BT 1 0 0 1 416.27 365.02 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 479.91 365.02 Tm ( is taking )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 347.52 Tm (following this report, you can contact them using the details set out on page 4.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 327.52 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 307.52 Tm (The report of this inspection is available from our website )Tj ET /F3 12 Tf BT 1 0 0 1 380.77 307.52 Tm (www.csci.org.uk.)Tj ET /F3 12 Tf BT 1 0 0 1 492.75 307.52 Tm (You can get )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 290.02 Tm (printed copies from )Tj ET /F3 12 Tf BT 1 0 0 1 149.84 290.02 Tm (enquiries@csci.gsi.gov.uk or by telephoning our order line )Tj ET /F3 12 Tf BT 1 0 0 1 513.73 290.02 Tm (0870 )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 272.52 Tm (240 7535.)Tj ET endstream endobj 28 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 29 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (9)Tj ET /F3 11 Tf BT 1 0 0 1 516.01 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 534.29 53.47 Tm (31)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F2 14 Tf BT 1 0 0 1 28.35 782.58 Tm (Details of our findings)Tj ET 26 w 32.32 746.27 m 562.53 746.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 761.52 m 565.85 761.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 733.27 m 565.85 733.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 762.59 m 30.07 732.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 762.59 m 564.78 732.19 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 744.39 Tm (&RQWHQWV)Tj ET 1 1 1 RG 16 w 28.35 700.02 m 566.93 700.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 695.95 Tm (Choice of home \(standards 1 - 6\))Tj ET 16 w 28.35 678.02 m 566.93 678.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 673.95 Tm (Health and personal care \(standards 7 - 11\))Tj ET 16 w 28.35 656.02 m 566.93 656.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 651.95 Tm (Daily life and social activities \(standards 12 - 15\))Tj ET 16 w 28.35 634.02 m 566.93 634.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 629.95 Tm (Complaints and protection \(standards 16 - 18\))Tj ET 16 w 28.35 612.02 m 566.93 612.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 607.95 Tm (Environment \(standards 19 - 26\))Tj ET 16 w 28.35 590.02 m 566.93 590.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 585.95 Tm (Staffing \(standards 27 - 30\))Tj ET 16 w 28.35 568.02 m 566.93 568.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 563.95 Tm (Management and administration \(standards 31 - 38\))Tj ET /F3 12 Tf BT 1 0 0 1 28.35 543.95 Tm (Outstanding statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 522.08 Tm (Requirements and recommendations from this inspection)Tj ET endstream endobj 30 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 32 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (10)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Choice of home)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 206.25 w 32.32 592.72 m 562.53 592.72 l S 0.001 w 1 1 1 RG 119 w 31.2 550.22 m 563.65 550.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 489.59 m 565.85 489.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 488.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 488.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People are confident that the care home can support them. This is because there is an )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (accurate assessment of their needs that they, or people close to them, have been )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (involved in. This tells the home all about them and the support they need. People who )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (stay at the home only for intermediate care, have a clear assessment that includes a )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (plan on what they hope for and want to achieve when they return home.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (People can decide whether the care home can meet their support and accommodation )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (needs. This is because they, or people close to them, have been able to visit the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (and have got full, clear, accurate and up to date information about the home. If they )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (decide to stay in the home they know about their rights and responsibilities because )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (there is an easy to understand contract or statement of terms and conditions between )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 512.65 Tm (them and the care home that includes how much they will pay and what the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 495.65 Tm (provides for the money.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 471.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 449.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 449.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 449.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 449.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 432.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.49 w 33.45 359.14 m 563.65 359.14 l S 0.001 w 1 1 1 RG 22.5 w 31.2 418.89 m 565.9 418.89 l S 0.001 w 114.99 w 32.32 347.89 m 564.78 347.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 406.52 m 566.98 406.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 407.59 m 31.2 288.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 407.59 m 565.9 288.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 406.52 m 565.9 406.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 289.27 m 566.98 289.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 415.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 390.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 390.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 390.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 373.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 353.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 333.33 Tm (People are confident that the care home can support them. This is because there is an )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 315.83 Tm (accurate assessment of their needs that they or people close to them have been )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 298.33 Tm (involved in. This tells the home all about them and the support they need. )Tj ET 0.99608 0.9451 0.76078 RG 167.49 w 33.45 179.65 m 563.65 179.65 l S 0.001 w 1 1 1 RG 22.5 w 31.2 254.4 m 565.9 254.4 l S 0.001 w 144.99 w 32.32 168.4 m 564.78 168.4 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 242.02 m 566.98 242.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 243.1 m 31.2 93.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 243.1 m 565.9 93.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 242.02 m 565.9 242.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 94.78 m 566.98 94.78 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 251.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 226.34 Tm (The AQAA tells us that all residents receive a guide to the home and are invited to visit )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 208.84 Tm (before they come to live there.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 191.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 173.84 Tm (During our visit we looked at the pre-admission assessments carried out on three )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 156.34 Tm (people before they came to live in the home. These assessments told us that the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 138.84 Tm (discusses with the person their needs, including their social needs, and how these can )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 121.34 Tm (best be met before admission is agreed.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 103.84 Tm ()Tj ET endstream endobj 33 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 34 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (11)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET endstream endobj 36 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 37 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (12)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Health and personal care)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.25 w 32.32 609.72 m 562.53 609.72 l S 0.001 w 1 1 1 RG 68 w 31.2 558.72 m 563.65 558.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 593.84 m 565.85 593.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 593.84 m 565.85 593.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 523.59 m 565.85 523.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 522.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 522.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (Peoples health, personal and social care needs are met. The home has a plan of care )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (that the person, or someone close to them, has been involved in making. If they take )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (medicine, they manage it themselves if they can. If they cannot manage their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (medicine, the care home supports them with it, in a safe way. Peoples right to privacy )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (is respected and the support they get from staff is given in a way that maintains their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 599.9 Tm (dignity.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (If people are approaching the end of their life, the care home will respect their choices )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (and help them feel comfortable and secure. They, and people close to them, are )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (reassured that their death will be handled with sensitivity, dignity and respect, and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (take account of their spiritual and cultural wishes. )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 505.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 483.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 483.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 483.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 483.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 466.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 224.99 w 33.45 349.4 m 563.65 349.4 l S 0.001 w 1 1 1 RG 22.5 w 31.2 452.89 m 565.9 452.89 l S 0.001 w 202.49 w 32.32 338.15 m 564.78 338.15 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 440.52 m 566.98 440.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 441.59 m 31.2 234.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 441.59 m 565.9 234.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 440.52 m 565.9 440.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 235.78 m 566.98 235.78 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 449.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 424.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 424.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 424.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 407.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 387.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 367.33 Tm (People's health, personal and social care needs are met. The home has a plan of care )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 349.83 Tm (that the person or someone close to them has been involved in making.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 332.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 314.83 Tm (If they take medicine, they manage it themselves if they can. If they cannot manage )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 297.33 Tm (their medicine the home supports them with it in a safe way.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 279.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 262.34 Tm (People's right to privacy is respected and the support they get from staff is given in a )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 244.84 Tm (way that maintains their dignity. )Tj ET 0.99608 0.9451 0.76078 RG 141.25 w 33.45 139.28 m 563.65 139.28 l S 0.001 w 1 1 1 RG 22.5 w 31.2 200.9 m 565.9 200.9 l S 0.001 w 119.88 w 32.32 127.47 m 564.78 127.47 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 188.53 m 566.98 188.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 189.61 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 189.61 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 188.53 m 565.9 188.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 197.59 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 172.84 Tm (The AQAA tells us that the format and standard of care plans has been improved to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 155.34 Tm (include information on the person's nutritional needs.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 137.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 120.34 Tm (A member of staff we spoke to told us that because care plans are more condensed )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 102.85 Tm (now they are easier for staff to refer to.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 85.35 Tm ()Tj ET endstream endobj 38 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 39 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (13)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET 0.99608 0.9451 0.76078 RG 741.63 w 33.45 440.59 m 563.65 440.59 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.25 w 32.32 428.78 m 564.78 428.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.53 m 566.98 67.53 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (During our visit the manager Mrs Taylor and the area manager told us how care plans )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (are becoming more person centred, and showed us examples of how more complete )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (information on the person's needs are now being gathered. They also told us that care )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (plans are reviewed with the person or their family, and that people have access to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (their care records.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (The manager and area manager also told us what is being done to provide people with )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (a copy of their care plan, and told us that it is part of the company's regional strategy )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (for a copy to be given to the person. They also told us that staff were receiving )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (training in care planning, including such issues as nutrition.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (We looked at parts of the care plans for three people living in the home. We found that )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (risk assessments, nutritional assessments, and how the person's needs were to be met )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (were being clearly recorded.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (The five staff working in the home who responded to our CSCI survey told us they )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (always have up to date information on the individual care to be provided.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (The AQAA tells us that there are monthly care plan workshops for staff and that these )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (assist the staff in broadening their understanding of equality and diversity issues.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (The eight people living in the home who responded to our CSCI survey told us they are )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (receiving the care and support they need, and that they are receiving the medical )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (support they need.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (One resident commented in their survey form that there was "very good care in the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm (home" and another resident said in their form that they felt "safe and secure".)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 289.12 Tm (Each person has a key worker, and during our visit staff told us that the key worker )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 271.62 Tm (ensures that the person is receiving a bath at least weekly, and that any hairdressing )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 254.12 Tm (or chiropody appointments are arranged. Staff also told us that the key worker will )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 236.62 Tm (help the person purchase any toileteries and shopping they need, and that the key )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 219.12 Tm (worker will be involved in liasing with relatives and reviewing the care plan.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 201.62 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 184.13 Tm (The AQAA tells us that the care home works closely with health staff such as )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 166.63 Tm (community nurses, GP's and specialist workers in areas such as stoma care and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 149.13 Tm (Parkinson's disease. Visits from health care and social work staff are recorded.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 131.63 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 114.13 Tm (Care records we looked included medical services sheets and records of health care )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 96.63 Tm (services that the person has received, and this told us that people are accessing the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 79.13 Tm (health care services they are in need of, including opticians, dentists, chiropodists, )Tj ET endstream endobj 40 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 41 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (14)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET 0.99608 0.9451 0.76078 RG 443.85 w 33.45 589.48 m 563.65 589.48 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 422.48 w 32.32 577.67 m 564.78 577.67 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 364.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 364.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 365.3 m 566.98 365.3 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (community nurses and GPs.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (The AQAA tells us that staff are peer-checking medication records to ensure )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (medication is being administered according to instructions and procedures. Managers )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (also audit medication administration and stock balance records weekly to further )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (ensure the safety of medication arrangements.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (A team leader we talked to told us that staff training in administering medicines is )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (updated yearly, and that staff undertake competency tests. Staff also told us that at )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (each medication round stocks and administration records are checked.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (Care records we looked at told us risk assessments are carried out where there is a )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (possibility that the person may be able to manage their own medicines. These )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (assessments showed that the person is part of this decision making process.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (Staff we talked to gave us examples of how they are supporting people to maintain )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (their dignity and independence, for example the purchase of special cutlery and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (equipment so that one person who has limited use of one arm can have meals without )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (staff assistance.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (One person we talked to told us "everyone is nice and kind. You get up any time you )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (want. Nothing's hurried".)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm ()Tj ET endstream endobj 42 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 43 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (15)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Daily life and social activities)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 138.25 w 32.32 626.72 m 562.53 626.72 l S 0.001 w 1 1 1 RG 17 w 31.2 567.22 m 563.65 567.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 576.84 m 565.85 576.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.84 m 565.85 576.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 557.59 m 565.85 557.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 556.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 556.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (Each person is treated as an individual and the care home is responsive to his or her )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (race, culture, religion, age, disability, gender and sexual orientation. They are part of )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (their local community. The care home supports people to follow personal interests and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (activities. People are able to keep in touch with family, friends and representatives. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (They are as independent as they can be, lead their chosen lifestyle and have the )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 599.9 Tm (opportunity to make the most of their abilities. People have nutritious and attractive )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 582.9 Tm (meals and snacks, at a time and place to suit them.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 539.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 517.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 517.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 517.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 517.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 500.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 277.48 w 33.45 357.15 m 563.65 357.15 l S 0.001 w 1 1 1 RG 22.5 w 31.2 486.89 m 565.9 486.89 l S 0.001 w 254.99 w 32.32 345.9 m 564.78 345.9 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 474.52 m 566.98 474.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 475.59 m 31.2 216.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 475.59 m 565.9 216.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 474.52 m 565.9 474.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 217.28 m 566.98 217.28 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 483.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 458.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 458.83 Tm (excellent)Tj ET /F3 12 Tf BT 1 0 0 1 323.41 458.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 441.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 421.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 401.33 Tm (Each person is treated as an individual and the care home is responsive to his or her )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 383.83 Tm (race, culture, religion, age, disability, gender and sexual orientation. They are part of )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 366.33 Tm (the local community. The care home supports people to follow personal interests and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 348.83 Tm (activities.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 331.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 313.84 Tm (People are able to keep in touch with family, friends and representatives. They are as )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 296.34 Tm (independent as they can be, lead their chosen lifestyle and have the opportunity to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 278.84 Tm (make the most of their abilities.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 261.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 243.84 Tm (People have nutritious and attractive meals and snacks at a time and place to suit )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 226.34 Tm (them. )Tj ET 0.99608 0.9451 0.76078 RG 122.75 w 33.45 130.03 m 563.65 130.03 l S 0.001 w 1 1 1 RG 22.5 w 31.2 182.41 m 565.9 182.41 l S 0.001 w 101.38 w 32.32 118.22 m 564.78 118.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 170.03 m 566.98 170.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 171.11 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 171.11 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 170.03 m 565.9 170.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 179.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 154.34 Tm (The AQAA tells us that the activities co-ordinator plans the week's activities together )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 136.85 Tm (with the residents, and spends one to one time with people who choose not to join in )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 119.35 Tm (the activities.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 101.85 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 84.35 Tm (The activities co-ordinator has also been gathering information on people's history, )Tj ET endstream endobj 44 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 45 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (16)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET 0.99608 0.9451 0.76078 RG 741.63 w 33.45 440.59 m 563.65 440.59 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.25 w 32.32 428.78 m 564.78 428.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.53 m 566.98 67.53 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (hobbies and interests to better ensure their social and activity needs can be met in the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (home.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (One person living in the home told us in their CSCI survey form that "I enjoy the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (variety of activities offered at the home", and another told us in their form that "the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (activitities are educational and very interesting".)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (During our visit we spoke with the activities co-ordinator and observed them )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (interacting with groups of residents and individuals.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (When talking to two people sitting together, the co-ordinator was telling them stories, )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (giving them information about forthcoming events, providing reassurance and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (explaining who people walking by were such as the inspector. One resident was )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (thanked for doing things to look after another resident.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (We looked at some of the records of activities the co-ordinator had completed, and we )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (visited a communal room where some of the group activities take place.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (The co-ordinator told us that talking books have now been arranged, and that visits by )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (an entertainer and someone who brings puppies along are particularly popular - even )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (with people who usually don't choose to come out of their rooms.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (The co-ordinator said it was important for people to feel they can still contribute. On )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (the day of our visit two residents went out to a local day centre, and the co-ordinator )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (was hopeful that in the future more residents would be welcomed there.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm (Several of the residents were making use of a treatment room which has been recently )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm (set up, and people were enjoying having their nails trimmed and varnished or having a )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 289.12 Tm (foot spa during our visit.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 271.62 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 254.12 Tm (One of the residents told us "there's always something. Staff are very nice. We have a )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 236.62 Tm (good laugh".)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 219.12 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 201.62 Tm (The AQAA tells us that a local vicar visits, as do a local church group. The manager )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 184.13 Tm (also tells us that people are supported to have their own telephone so that they can )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 166.63 Tm (keep in contact with friends and relatives.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 149.13 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 131.63 Tm (The AQAA tells us that the home is providing for specialist diets such as diabetic and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 114.13 Tm (low fat diets. We spoke with the cook who advised us that while it is no longer )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 96.63 Tm (acceptable for food to be liquidised the food provided such as mashed potato and well )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 79.13 Tm (cooked vegetables is suitable for the one person in the home who needs a soft food )Tj ET endstream endobj 46 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 47 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (17)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET 0.99608 0.9451 0.76078 RG 286.36 w 33.45 668.22 m 563.65 668.22 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 264.98 w 32.32 656.41 m 564.78 656.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 521.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 521.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 522.79 m 566.98 522.79 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (diet.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (The cook also advised us of the sugar-free dessert choices which are provided for )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (people with diabetes.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (On the day of our visit the lunch options included pasta with fresh salad, liver and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (bacon, mashed potatoes and vegetables. Some people received individual meals they )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (had requested, such as pasta with cheese sauce.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (The eight people living in the home who responded to our CSCI survey told us that )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (they liked the food in the home. One of them wrote that "the food is excellent and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (\(there is\) a great variety and plenty of helpings".)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (The lunch was unhurried and people who needed assistance with cutting food were )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (receiving this. )Tj ET endstream endobj 48 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 49 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (18)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Complaints and protection)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 87.25 w 32.32 652.22 m 562.53 652.22 l S 0.001 w 1 1 1 RG 17 w 31.2 618.22 m 563.65 618.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 627.84 m 565.85 627.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 627.84 m 565.85 627.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.59 m 565.85 608.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 607.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 607.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (If people have concerns with their care, they or people close to them know how to )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (complain. Any concern is looked into and action taken to put things right. The care )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (home safeguards people from abuse and neglect and takes action to follow up any )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (allegations.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 614.65 Tm (Peoples legal rights are protected, including being able to vote in elections.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 590.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 568.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 568.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 568.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 568.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 551.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.49 w 33.45 460.65 m 563.65 460.65 l S 0.001 w 1 1 1 RG 22.5 w 31.2 537.89 m 565.9 537.89 l S 0.001 w 149.99 w 32.32 449.4 m 564.78 449.4 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 525.52 m 566.98 525.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 526.59 m 31.2 372.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 526.59 m 565.9 372.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 525.52 m 565.9 525.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 373.27 m 566.98 373.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 534.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 509.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 509.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 509.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 472.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 452.33 Tm (If people have concerns with their care, they or people close to them know how to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 434.83 Tm (complain. Any concern is looked into and action taken to put things right.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 417.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 399.83 Tm (The care home safeguards people from abuse and neglect and takes action to follow )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 382.33 Tm (up any allegations. )Tj ET 0.99608 0.9451 0.76078 RG 278.75 w 33.45 208.03 m 563.65 208.03 l S 0.001 w 1 1 1 RG 22.5 w 31.2 338.4 m 565.9 338.4 l S 0.001 w 257.38 w 32.32 196.21 m 564.78 196.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 326.03 m 566.98 326.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 327.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 327.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 326.03 m 565.9 326.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 335.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 310.34 Tm (The people who responded to our CSCI survey told us that they knew who to talk to if )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 292.84 Tm (they had concerns and that they knew how to make a complaint in the home.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 257.84 Tm (Staff we spoke to told us that each person having a key worker gives them someone )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.34 Tm (they can go to if they need to discuss something or have concerns.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 222.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.34 Tm (During our visit we looked at the record for three complaints received. We found that )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 187.85 Tm (each complaint had been handled in accordance with the home's complaints )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.35 Tm (procedure, matters had been investigated and action taken where appropriate. For )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 152.85 Tm (each of the complaints the complainant had received feedback on the outcome of the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.35 Tm (complaint.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 117.85 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 100.35 Tm (Staff training records seen indicated that staff continue to receive training in )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 82.85 Tm (safeguarding vulnerable adults from abuse.)Tj ET endstream endobj 50 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 51 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (19)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET 0.99608 0.9451 0.76078 RG 93.87 w 33.45 764.47 m 563.65 764.47 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 72.5 w 32.32 752.66 m 564.78 752.66 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 714.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 714.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 715.28 m 566.98 715.28 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (The home has a copy of the local multi-agency procedures for safeguarding, and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (manager Mrs Taylor told us that she and the deputy manager are booked to attend an )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (updated briefing on the local safeguarding procedures.)Tj ET endstream endobj 52 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 53 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (20)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Environment)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 643.72 m 562.53 643.72 l S 0.001 w 1 1 1 RG 68 w 31.2 626.72 m 563.65 626.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 661.84 m 565.85 661.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.84 m 565.85 661.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.59 m 565.85 591.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 590.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 590.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People stay in a safe and well-maintained home that is homely, clean, pleasant and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (hygienic. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 648.65 Tm (People stay in a home that has enough space and facilities for them to lead the life )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 631.65 Tm (they choose and to meet their needs. The home makes sure they have the right )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 614.65 Tm (specialist equipment that encourages and promotes their independence. Their room )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (feels like their own, it is comfortable and they feel safe when they use it.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 573.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 551.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 551.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 551.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 551.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 534.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 189.99 w 33.45 434.9 m 563.65 434.9 l S 0.001 w 1 1 1 RG 22.5 w 31.2 520.89 m 565.9 520.89 l S 0.001 w 167.49 w 32.32 423.65 m 564.78 423.65 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 508.52 m 566.98 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 509.59 m 31.2 337.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 509.59 m 565.9 337.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 508.52 m 565.9 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 338.78 m 566.98 338.78 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 517.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 492.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 492.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 475.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 455.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 435.33 Tm (People stay in a safe and well-maintained home that is homely, clean, pleasant and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 417.83 Tm (hygienic.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 400.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 382.83 Tm (People stay in a home that has enough space and facilities for them to lead the life )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 365.33 Tm (they choose and to meet their needs. Their room feels like their own, it is comfortable )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 347.84 Tm (and they feel safe when they use it. )Tj ET 0.99608 0.9451 0.76078 RG 244.25 w 33.45 190.78 m 563.65 190.78 l S 0.001 w 1 1 1 RG 22.5 w 31.2 303.9 m 565.9 303.9 l S 0.001 w 222.88 w 32.32 178.96 m 564.78 178.96 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 291.53 m 566.98 291.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 292.61 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 292.61 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 291.53 m 565.9 291.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 300.59 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.84 Tm (We visited the communal areas of the home and six bedrooms, and also visited the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 258.34 Tm (kitchen. We spoke with the handyman and looked at some of the maintenance records, )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.84 Tm (and spoke with the cook and looked at some of the kitchen records.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 223.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.84 Tm (The home is purpose built, and has a well-kept garden area. People told us it was nice )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 188.34 Tm (to sit out in the garden in summer.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.85 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 153.35 Tm (The building and grounds are being kept in good condition, and arrangements are in )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.85 Tm (place to ensure that maintenance and repair work is handled promptly.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 118.35 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 100.85 Tm (The home is furnished and decorated to a good standard, and people we talked to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 83.35 Tm (found it nice and homely and some of them had favourite parts of the building such as )Tj ET endstream endobj 54 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 55 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (21)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET 0.99608 0.9451 0.76078 RG 741.63 w 33.45 440.59 m 563.65 440.59 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.25 w 32.32 428.78 m 564.78 428.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.53 m 566.98 67.53 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (one sitting room which has good natural light.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (One person living in the home told us in their CSCI survey form "I have a lovely )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (room", and another person said "I was most impressed with the lay out of the home. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (The light airy rooms with access to the garden, a well-fitted en-suite and the bright )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (and airy dining room and lounge".)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (The home has recently opened a treatment room which is very popular - at one point )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (during our visit there were five residents in the treatment room who were for example )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (having their nails trimmed and polished or having a foot spa.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (The bedrooms visited, excepting one used for respite stays, had been personalised by )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (people and their families, and as well as personal items some people had brought )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (items of furniture with them.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (The AQAA tells us that people are offered door keys to encourage privacy and choice, )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (and in the care records we looked at people had signed to say whether they wished to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (have a door key or not.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (There is a smoking room set aside for people living in the home, but Mrs Taylor )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (advised us that no residents at present smoke.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (Bathrooms and toilets, including the en-suite bathroom and toilets we visited were in )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (good order, clean and clutter-free.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (The eight people living in the home who responded to our CSCI survey told us that the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm (home is always fresh and clean.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 289.12 Tm (All parts of the home we visited were clean and free from odours.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 271.62 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 254.12 Tm (The AQAA tells us that all domestic staff have enrolled for the National Vocational )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 236.62 Tm (Qualification \(NVQ\) in hospitality to improve on standards and infection control.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 219.12 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 201.62 Tm (At our previous visit we found that the environment was excessively hot and we made )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 184.13 Tm (a requirement concerning this.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 166.63 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 149.13 Tm (During this visit we found that the home was well ventilated and not too stuffy, nor )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 131.63 Tm (were any of the residents observed feeling cold. The previous requirement was )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 114.13 Tm (assessed as met.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 96.63 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 79.13 Tm (The AQAA tells us that call bells, fire alarms and water temperatures are tested )Tj ET endstream endobj 57 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 58 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (22)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET 0.99608 0.9451 0.76078 RG 76.37 w 33.45 773.22 m 563.65 773.22 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 55 w 32.32 761.41 m 564.78 761.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 731.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 731.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 732.78 m 566.98 732.78 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (weekly, and that the temperatures of baths taken are recorded. We looked at some )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (bath temperature records and these were noted to be fairly consistent. Hot water )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (outlets which we hand-tested were providing hot water at a safe temperature. )Tj ET endstream endobj 59 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 60 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (23)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Staffing)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 643.72 m 562.53 643.72 l S 0.001 w 1 1 1 RG 17 w 31.2 601.22 m 563.65 601.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.59 m 565.85 591.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 590.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 590.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People have safe and appropriate support as there are enough competent staff on duty )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (at all times. They have confidence in the staff at the home because checks have been )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (done to make sure that they are suitable to care for them. Their needs are met and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (they are cared for by staff who get the relevant training and support from their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (managers.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 573.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 551.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 551.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 551.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 551.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 534.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 189.99 w 33.45 434.9 m 563.65 434.9 l S 0.001 w 1 1 1 RG 22.5 w 31.2 520.89 m 565.9 520.89 l S 0.001 w 167.49 w 32.32 423.65 m 564.78 423.65 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 508.52 m 566.98 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 509.59 m 31.2 337.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 509.59 m 565.9 337.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 508.52 m 565.9 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 338.78 m 566.98 338.78 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 517.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 492.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 492.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 475.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 455.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 435.33 Tm (People have safe and appopriate support as there are enough competent staff on duty )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 417.83 Tm (at all times. They have confidence in the staff at the home because checks have been )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 400.33 Tm (done to make sure that they are suitable to care for them.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 382.83 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 365.33 Tm (Their needs are met and they are cared for by staff who get the relevant training and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 347.84 Tm (support from their managers. )Tj ET 0.99608 0.9451 0.76078 RG 244.25 w 33.45 190.78 m 563.65 190.78 l S 0.001 w 1 1 1 RG 22.5 w 31.2 303.9 m 565.9 303.9 l S 0.001 w 222.88 w 32.32 178.96 m 564.78 178.96 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 291.53 m 566.98 291.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 292.61 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 292.61 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 291.53 m 565.9 291.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 300.59 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.84 Tm (A requirement was made at our previous visit concerning the need to ensure that staff )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 258.34 Tm (numbers were sufficient to meet the needs of the people accomodated.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 223.34 Tm (Since our previous visit, the staffing levels have been re-assessed, and improvements )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.84 Tm (to staffing have included the appointment of a new manager and deputy manager, the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 188.34 Tm (appointment of a care co-ordinator, and staff recruitment and retention which has )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.85 Tm (removed the need for temporary agency staff to work shifts.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 153.35 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.85 Tm (The five staff who responded to our CSCI survey told us that there were enough staff )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 118.35 Tm (covering duties in the home.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 100.85 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 83.35 Tm (The eight people living in the home who responded to our CSCI survey told us that )Tj ET endstream endobj 61 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 62 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (24)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET 0.99608 0.9451 0.76078 RG 741.33 w 33.45 440.74 m 563.65 440.74 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 719.96 w 32.32 428.93 m 564.78 428.93 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.82 m 566.98 67.82 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (there were enough staff available to meet to their needs. One person wrote that "staff )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (are patient and kind", and another person wrote that "staff are very helpful".)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (During our visit we noted that enough staff were available to support residents with )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (their personal care needs, and to take time chatting to them and spending time in the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (treatment room with people to give them some extra care and attention.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (The five staff responding to our CSCI survey told us they felt they had the right )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (support, experience and knowledge to carry out their work.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (One member of staff wrote that "everything is done to a high standard".)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (The five staff responding to our CSCI survey told us that CRB checks and references )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (were obtained for them before they started work in the home.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (We looked at the recruitment records for three members of staff in the home, and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (found that checks had been carried out to ensure they were safe to work with people )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (in the home before they started.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (We looked at the home's training matrix with the manager Mrs Taylor, and this told us )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (that staff were up to date with the training they are required to undertake. Mrs Taylor )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (told us that an exercise in identifying the training needs of staff in the home had )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (recently been undertaken, and training was being arranged accordingly.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (The five staff who responded to our CSCI survey told us they were receiving training )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (relevant to their work, and that their induction training when they first started covered )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm (everything that they needed to know.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 289.12 Tm (One member of staff wrote that "training is always updated and regular. I have )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 271.62 Tm (completed an NVQ in dementia this year".)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 254.12 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 236.62 Tm (The home is continuing to support staff to undertake the National Vocational )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 219.12 Tm (Qualification \(NVQ\) in care, and Mrs Taylor advised us that four staff are presently )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 201.62 Tm (undertaking NVQ at level 2 and one member of staff is undertaking NVQ 3.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 184.13 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 166.63 Tm (As more than 50% of care staff have attained or are undertaking NVQ training, the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 149.13 Tm (previous requirement concerning staff qualifications was assessed as met.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 131.63 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 114.13 Tm (The AQAA tells us that all senior staff have the NVQ in care at level 3 or higher, and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 96.63 Tm (that the service has received the Investors in People award.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 79.13 Tm ()Tj ET endstream endobj 63 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 64 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (25)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET endstream endobj 65 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 66 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (26)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Management and administration)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 189.25 w 32.32 601.22 m 562.53 601.22 l S 0.001 w 1 1 1 RG 102 w 31.2 558.72 m 563.65 558.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 506.59 m 565.85 506.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 505.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 505.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People have confidence in the care home because it is led and managed appropriately. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (People control their own money and choose how they spend it. If they or someone )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (close to them cannot manage their money, it is managed by the care home in their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (best interests. The environment is safe for people and staff because appropriate health )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (and safety practices are carried out.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (People get the right support from the care home because the manager runs it )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (appropriately with an open approach that makes them feel valued and respected. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (people staying at the home are safeguarded because it follows clear financial and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (accounting procedures, keeps records appropriately and ensures their staff understand )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (the way things should be done. They get the right care because the staff are )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 512.65 Tm (supervised and supported by their managers.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 488.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 466.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 466.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 466.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 466.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 449.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 224.99 w 33.45 332.4 m 563.65 332.4 l S 0.001 w 1 1 1 RG 22.5 w 31.2 435.89 m 565.9 435.89 l S 0.001 w 202.49 w 32.32 321.15 m 564.78 321.15 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 423.52 m 566.98 423.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 424.59 m 31.2 217.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 424.59 m 565.9 217.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 423.52 m 565.9 423.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 218.78 m 566.98 218.78 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 432.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 407.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 407.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 407.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 390.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 370.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 350.33 Tm (People have confidence in the care home because it is led and managed appropriately.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 332.83 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 315.33 Tm (People control their own money and chcoose how they spend it. If they or someone )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 297.83 Tm (close to them cannot manage their money, it is managed by the care home in their )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 280.33 Tm (best interests.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 262.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 245.34 Tm (The environment is safe for people and staff because appropriate health and safety )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 227.84 Tm (practices are carried out.)Tj ET 0.99608 0.9451 0.76078 RG 124.25 w 33.45 130.78 m 563.65 130.78 l S 0.001 w 1 1 1 RG 22.5 w 31.2 183.9 m 565.9 183.9 l S 0.001 w 102.88 w 32.32 118.97 m 564.78 118.97 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 171.53 m 566.98 171.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 172.61 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 172.61 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 171.53 m 565.9 171.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 180.59 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 155.84 Tm (The manager has continued to update her learning and skills, and has overseen )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 138.34 Tm (improvements to the service including staffing complement, care plan development, )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 120.84 Tm (and supporting residents to have more control over their own lives.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 103.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 85.85 Tm (One member of staff told us in their CSCI survey form that in the home "good )Tj ET endstream endobj 67 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 68 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (27)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET 0.99608 0.9451 0.76078 RG 741.63 w 33.45 440.59 m 563.65 440.59 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.25 w 32.32 428.78 m 564.78 428.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.53 m 566.98 67.53 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (teamwork produces a happy home".)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (One person living in the home told us in their CSCI survey form that "the manager is )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (always here for us".)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (We found there to be a relaxed and happy atmosphere in the home, and people told us )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (they found the manager approachable and helpful.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (Improvements to the service which have come from suggestions or matters raised by )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (residents or their relatives have included development of the menus and staff )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (arrangements.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (For example, one matter raised in a complaint we looked at during this visit referred to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (staff taking communal cigarette breaks and leaving residents unattended. The record )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (of the complaint indicated that managers had taken action to stop this happening, and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (on the day of our visit staff were conscientious in ensuring that people were not being )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (left unattended.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (We looked at the records for two of the monthly visits carried out by the provider in )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (the home. These visits are to ensure that the provider is satisfied that the standard of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (care provided is meeting the provider's expectations.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (The records seen indicated that the provider believes the home is being well managed )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (and that people's needs are being met.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (The AQAA tells us that staff have appraisals and supervision every six to eight weeks.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm (One member of staff told us is their CSCI survey form that they receive supervision )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 289.12 Tm (with a team leader every two months.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 271.62 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 254.12 Tm (We looked at the record of supervisions for three staff, and talked with two members )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 236.62 Tm (of staff about the supervision they received. We also noted that arrangements for )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 219.12 Tm (upcoming staff supervisions were prominently displayed in the staff station areas in )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 201.62 Tm (the home.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 184.13 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 166.63 Tm (We concluded that arrangements for regular staff supervision were in place which was )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 149.13 Tm (covering the training and support needs of staff and which was providing practice )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 131.63 Tm (guidance.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 114.13 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 96.63 Tm (The AQAA advises us of the services and tests carried out in the past year on )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 79.13 Tm (equipment and facilities in the home.)Tj ET endstream endobj 69 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 70 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (28)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (31)Tj ET 0.99608 0.9451 0.76078 RG 268.86 w 33.45 676.97 m 563.65 676.97 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 247.49 w 32.32 665.16 m 564.78 665.16 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 539.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 539.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 540.29 m 566.98 540.29 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (We looked at some of the policies and procedures in place and at the records of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (regular safety checks carried out in the home.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (Staff training records indicate that staff are receiving training in various health and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (safety topics. Mrs Taylor advised us that an updated manual handling training is to be )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (provided for staff.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (The AQAA tells us that 66 staff are trained in the prevention and control of infection, )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (and that 10 catering and 57 care staff are trained in safe food handling. The AQAA tells )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (us that all catering staff have achieved the Food Hygiene level 2 award.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (Regular safety checks of the building are being carried out, and these were found to be )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (up to date.)Tj ET endstream endobj 71 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 73 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (29)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (31)Tj ET 0.99216 0.9451 0.76078 RG 36.25 w 29.47 793.28 m 564.97 793.28 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 28.35 784.78 m 422.1 784.78 l S 0.001 w 17 w 424.35 784.78 m 467.1 784.78 l S 0.001 w 1 1 1 RG 17 w 469.35 784.78 m 494.1 784.78 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 496.35 784.78 m 539.1 784.78 l S 0.001 w 1 1 1 RG 17 w 541.35 784.78 m 566.1 784.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 813.65 m 568.3 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 775.15 m 568.3 775.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 814.73 m 27.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 795.48 m 423.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 795.48 m 468.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 795.48 m 495.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 795.48 m 540.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 814.73 m 567.22 774.08 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 33.75 800.47 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F3 12 Tf BT 1 0 0 1 429.75 781.22 Tm (Yes)Tj ET /F8 12 Tf BT 1 0 0 1 476.37 783.16 Tm (5)Tj ET /F3 12 Tf BT 1 0 0 1 501.75 781.22 Tm (No)Tj ET /F8 12 Tf BT 1 0 0 1 546.75 783.16 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 69.19 w 31.2 683.93 m 566.2 683.93 l S 0.001 w 30.3 w 31.2 631.93 m 91 631.93 l S 0.001 w 30.3 w 93.25 631.93 m 197.4 631.93 l S 0.001 w 30.3 w 199.65 631.93 m 289.5 631.93 l S 0.001 w 30.3 w 291.75 631.93 m 473.9 631.93 l S 0.001 w 30.3 w 476.15 631.93 m 566.2 631.93 l S 0.001 w 1 1 1 RG 154.83 w 31.2 537.12 m 91.05 537.12 l S 0.001 w 154.83 w 93.3 537.12 m 197.4 537.12 l S 0.001 w 154.83 w 199.65 537.12 m 289.45 537.12 l S 0.001 w 154.83 w 291.7 537.12 m 473.8 537.12 l S 0.001 w 154.83 w 476.05 537.12 m 566.1 537.12 l S 0.001 w 96.5 w 31.2 409.2 m 91.05 409.2 l S 0.001 w 96.5 w 93.3 409.2 m 197.4 409.2 l S 0.001 w 96.5 w 199.65 409.2 m 289.45 409.2 l S 0.001 w 96.5 w 291.7 409.2 m 473.8 409.2 l S 0.001 w 96.5 w 476.05 409.2 m 566.1 409.2 l S 0.001 w 111.08 w 31.2 303.16 m 91.05 303.16 l S 0.001 w 111.08 w 93.3 303.16 m 197.4 303.16 l S 0.001 w 111.08 w 199.65 303.16 m 289.45 303.16 l S 0.001 w 111.08 w 291.7 303.16 m 473.8 303.16 l S 0.001 w 111.08 w 476.05 303.16 m 566.1 303.16 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 648.21 m 568.4 648.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 615.66 m 568.4 615.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 649.29 m 92.12 457.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 649.29 m 290.62 457.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 649.29 m 475.02 457.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 458.58 m 568.3 458.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 359.83 m 568.3 359.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 719.65 m 568.4 719.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 648.21 m 568.4 648.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 615.66 m 568.3 615.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 458.58 m 568.3 458.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 359.83 m 568.3 359.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 246.5 m 568.3 246.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 720.73 m 30.07 245.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 616.73 m 92.17 245.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 649.29 m 198.52 245.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 616.73 m 290.57 245.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 616.73 m 474.92 245.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 720.73 m 567.32 245.42 l S 0.001 w [] 0 d /F2 16 Tf BT 1 0 0 1 31.2 702.44 Tm (Outstanding statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 684.02 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 669.44 Tm (been met. )Tj ET /F3 12 Tf BT 1 0 0 1 99.76 669.44 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 103.98 669.44 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 654.85 Tm (Act 2000, Care Homes Regulations 2001 and the National Minimum Standards)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 637.03 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 634.03 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 634.03 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 634.03 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 634.03 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 621.88 Tm (action)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 602.47 Tm (1)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 599.47 Tm (25)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 599.47 Tm (23.2.\(p\))Tj ET /F3 12 Tf BT 1 0 0 1 294.55 599.47 Tm (The registered person must )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 584.89 Tm (ensure that the heating )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 570.3 Tm (lighting, water supply and )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 555.72 Tm (ventilation of the service )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 541.14 Tm (users accommodation meets )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 526.55 Tm (relevant environmental )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 511.97 Tm (health and fire safety )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 497.39 Tm (requirements and the needs )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 482.8 Tm (of the individual service user.)Tj ET /F3 12 Tf BT 1 0 0 1 294.55 465.22 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 478.9 599.47 Tm (01/01/2007)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 445.39 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 442.39 Tm (27)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 442.39 Tm (18)Tj ET /F3 12 Tf BT 1 0 0 1 294.55 442.39 Tm (The registered provider must )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 427.8 Tm (ensure that the staffing )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 413.22 Tm (numbers are appropriate for )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 398.64 Tm (the health and welfare of )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 384.06 Tm (service users.)Tj ET /F3 12 Tf BT 1 0 0 1 294.55 366.47 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 478.9 442.39 Tm (30/11/2006)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 346.64 Tm (3)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 343.64 Tm (28)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 343.64 Tm (18)Tj ET /F3 12 Tf BT 1 0 0 1 294.55 343.64 Tm (The registered person should )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 329.06 Tm (ensure that a minimum of )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 314.47 Tm (5o% of staff have a )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 299.89 Tm (qualification to the )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 285.31 Tm (equivalent of NVQ II or )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 270.73 Tm (above)Tj ET /F3 12 Tf BT 1 0 0 1 294.55 253.14 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 478.9 343.64 Tm (06/06/2007)Tj ET endstream endobj 74 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 75 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (30)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (31)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 797.57 Tm (Requirements and recommendations from this inspection:)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 782.15 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 52.75 w 31.2 748.59 m 566.2 748.59 l S 0.001 w 30.3 w 31.2 704.81 m 91 704.81 l S 0.001 w 30.3 w 93.25 704.81 m 197.4 704.81 l S 0.001 w 30.3 w 199.65 704.81 m 289.5 704.81 l S 0.001 w 30.3 w 291.75 704.81 m 473.9 704.81 l S 0.001 w 30.3 w 476.15 704.81 m 566.2 704.81 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 721.09 m 568.4 721.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 776.09 m 568.4 776.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 721.09 m 568.4 721.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 688.53 m 568.4 688.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 777.16 m 30.07 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 722.16 m 92.12 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 722.16 m 198.52 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 722.16 m 290.62 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 722.16 m 475.02 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 777.16 m 567.32 687.46 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 759.9 Tm (Immediate requirements:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 742.31 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 727.73 Tm (The registered person had to meet these within 48 hours.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 709.91 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 706.91 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 706.91 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 706.91 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 706.91 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 694.76 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 66.75 w 31.2 616.66 m 566.2 616.66 l S 0.001 w 30.3 w 31.2 565.88 m 91 565.88 l S 0.001 w 30.3 w 93.25 565.88 m 197.4 565.88 l S 0.001 w 30.3 w 199.65 565.88 m 289.5 565.88 l S 0.001 w 30.3 w 291.75 565.88 m 473.9 565.88 l S 0.001 w 30.3 w 476.15 565.88 m 566.2 565.88 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 582.16 m 568.4 582.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 651.16 m 568.4 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The registered person\(s\) must do this within the timescales we have set.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 570.98 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 567.98 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 567.98 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 567.98 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 567.98 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 555.83 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 47.89 w 31.2 487.16 m 566.2 487.16 l S 0.001 w 18.15 w 31.2 451.89 m 91 451.89 l S 0.001 w 18.15 w 93.25 451.89 m 197.4 451.89 l S 0.001 w 18.15 w 199.65 451.89 m 566.2 451.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 462.09 m 568.4 462.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 512.23 m 568.4 512.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 462.09 m 568.4 462.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 441.69 m 568.4 441.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 513.31 m 30.07 440.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 463.17 m 92.12 440.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 463.17 m 198.52 440.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 513.31 m 567.32 440.61 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 496.04 Tm (Recommendations)Tj ET /F3 10 Tf BT 1 0 0 1 34.05 480.47 Tm (These recommendations are taken from the best practice described in the National Minimum Standards )Tj ET /F3 10 Tf BT 1 0 0 1 34.05 468.32 Tm (and the registered person\(s\) should consider them as a way of improving their service.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 450.91 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 447.91 Tm (Refer to Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 447.91 Tm (Good Practice Recommendations)Tj ET endstream endobj 76 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 77 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (31)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (31)Tj ET 22.5 w 22.95 802.41 m 560.45 802.41 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 799.09 Tm (Helpline:)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 781.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 759.59 Tm (Telephone:)Tj ET /F3 12 Tf BT 1 0 0 1 107.31 759.59 Tm (0845 015 0120 or )Tj ET /F3 12 Tf BT 1 0 0 1 220.51 759.59 Tm (0191 233 3323)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 739.59 Tm (Textphone:)Tj ET /F3 12 Tf BT 1 0 0 1 108.73 739.59 Tm (0845 015 2255 )Tj ET /F3 12 Tf BT 1 0 0 1 205.31 739.59 Tm (or )Tj ET /F3 12 Tf BT 1 0 0 1 221.93 739.59 Tm (0191 233 3588)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 719.59 Tm (Email:)Tj ET /F3 12 Tf BT 1 0 0 1 74.51 719.59 Tm (enquiries@csci.gsi.gov.uk)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 699.59 Tm (Web:)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 699.59 Tm (www.csci.org.uk)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 679.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 659.6 Tm (We want people to be able to access this information. 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