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(8)Tj ET /F2 12 Tf BT 1 0 0 1 392.28 176.29 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 423.61 176.29 Tm (9)Tj ET /F2 12 Tf BT 1 0 0 1 454.95 176.29 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 486.28 176.29 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 517.6 176.29 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 548.96 176.29 Tm (0)Tj ET endstream endobj 6 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 612 792]>> endobj 7 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (2)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (12)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.28 Tm (Information about the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 20.58 w 31.2 746.8 m 274.61 746.8 l S 0.001 w 1 1 1 RG 20.58 w 276.86 746.8 m 580.25 746.8 l S 0.001 w 0.95294 0.95294 0.95294 RG 90.9 w 31.2 688.81 m 274.61 688.81 l S 0.001 w 1 1 1 RG 90.9 w 276.86 688.81 m 580.25 688.81 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 630.82 m 274.61 630.82 l S 0.001 w 1 1 1 RG 20.58 w 276.86 630.82 m 580.25 630.82 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 607.99 m 274.61 607.99 l S 0.001 w 1 1 1 RG 20.58 w 276.86 607.99 m 580.25 607.99 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 585.16 m 274.61 585.16 l S 0.001 w 1 1 1 RG 20.58 w 276.86 585.16 m 580.25 585.16 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 562.33 m 274.61 562.33 l S 0.001 w 1 1 1 RG 20.58 w 276.86 562.33 m 580.25 562.33 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 735.39 m 582.46 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 642.23 m 582.46 642.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 619.41 m 582.46 619.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 596.58 m 582.46 596.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 573.74 m 582.46 573.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 758.22 m 582.46 758.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 735.39 m 582.46 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 642.23 m 582.46 642.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 619.41 m 582.46 619.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 596.58 m 582.46 596.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 573.74 m 582.46 573.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 550.91 m 582.46 550.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 759.29 m 30.07 549.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 275.73 759.29 m 275.73 549.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 759.29 m 581.38 549.84 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 742.03 Tm (Name of care home:)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 742.03 Tm (Eliot House Nursing Home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 719.2 Tm (Address:)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 719.2 Tm (Crooked Billet Street )Tj ET /F2 12 Tf BT 1 0 0 1 279.71 701.62 Tm (Morton)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 684.04 Tm (Gainsborough)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 666.46 Tm (Lincs)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 648.88 Tm (DN21 3AH)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 626.05 Tm (Telephone number:)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 626.05 Tm (01427617545)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 603.22 Tm (Fax number:)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 603.22 Tm (01427611718)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 580.39 Tm (Email address:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 557.56 Tm (Provider web address:)Tj ET /F2 10 Tf BT 1 0 0 1 28.35 521.61 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 502.13 m 353.25 502.13 l S 0.001 w 1 1 1 RG 20.58 w 355.5 502.13 m 565.9 502.13 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 433.64 m 353.25 433.64 l S 0.001 w 1 1 1 RG 20.58 w 355.5 433.64 m 565.9 433.64 l S 0.001 w 0.95294 0.95294 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567.8 310.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 380.09 m 30.07 309.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 357.26 m 298.32 309.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.52 334.43 m 432.52 309.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 380.09 m 566.72 309.45 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 362.83 Tm (Conditions of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 340 Tm (Category\(ies\) :)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 340 Tm (Number of places \(if applicable\):)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 317.17 Tm (Under 65)Tj ET /F2 12 Tf BT 1 0 0 1 436.5 317.17 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 295.73 m 297.25 295.73 l S 0.001 w 20.58 w 299.5 295.73 m 429.25 295.73 l S 0.001 w 20.58 w 431.5 295.73 m 565.9 295.73 l S 0.001 w 35.16 w 31.2 265.61 m 297.25 265.61 l S 0.001 w 35.16 w 299.5 265.61 m 429.25 265.61 l S 0.001 w 35.16 w 431.5 265.61 m 565.9 265.61 l S 0.001 w 35.16 w 31.2 228.21 m 297.25 228.21 l S 0.001 w 35.16 w 299.5 228.21 m 429.25 228.21 l S 0.001 w 35.16 w 431.5 228.21 m 565.9 228.21 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 284.32 m 568.1 284.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 246.91 m 568.1 246.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 307.15 m 568.1 307.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 284.32 m 568.1 284.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 246.91 m 568.1 246.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 209.5 m 568.1 209.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 308.23 m 30.07 208.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.37 308.23 m 298.37 208.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 430.37 308.23 m 430.37 208.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 308.23 m 567.02 208.42 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 290.96 Tm (dementia)Tj ET /F2 12 Tf BT 1 0 0 1 302.35 290.96 Tm (29)Tj ET /F2 12 Tf BT 1 0 0 1 434.35 290.96 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 268.14 Tm (mental disorder, excluding learning )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 253.55 Tm (disability or dementia)Tj ET /F2 12 Tf BT 1 0 0 1 302.35 268.14 Tm (29)Tj ET /F2 12 Tf BT 1 0 0 1 434.35 268.14 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 230.73 Tm (old age, not falling within any other )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 216.15 Tm (category)Tj ET /F2 12 Tf BT 1 0 0 1 302.35 230.73 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 434.35 230.73 Tm (29)Tj ET 0.95294 0.95294 0.95294 RG 109.98 w 32.32 131.88 m 564.77 131.88 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 166.29 m 567.8 166.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 99.72 m 568.1 99.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 189.13 m 567.8 189.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 166.29 m 568.1 166.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 99.72 m 568.1 99.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 76.89 m 568.1 76.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 190.2 m 30.07 75.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 190.2 m 566.72 75.82 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 172.94 Tm (Conditions of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 150.11 Tm (The home is registered to provide personal and nursing care for service users of both )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 135.53 Tm (sexes whose primary needs fall within the following categories: Dementia Mental )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 120.95 Tm (Disorder, excluding learning disability or dementia Old age, not falling within any other )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 106.37 Tm (category)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 83.54 Tm (The maximum number of service users to be accommodated is 29.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 62.1 m 315.25 62.1 l S 0.001 w 1 1 1 RG 20.58 w 317.5 62.1 m 346.55 62.1 l S 0.001 w 20.58 w 348.8 62.1 m 377.9 62.1 l S 0.001 w 20.58 w 380.15 62.1 m 409.2 62.1 l S 0.001 w 20.58 w 411.45 62.1 m 440.55 62.1 l S 0.001 w 20.58 w 442.8 62.1 m 471.9 62.1 l S 0.001 w 20.58 w 474.15 62.1 m 503.2 62.1 l S 0.001 w 20.58 w 505.45 62.1 m 534.55 62.1 l S 0.001 w 20.58 w 536.8 62.1 m 565.9 62.1 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 73.52 m 568.1 73.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 50.69 m 568.1 50.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 74.6 m 30.07 49.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 74.6 m 316.37 49.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 74.6 m 347.67 49.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 74.6 m 379.02 49.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 74.6 m 410.32 49.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 74.6 m 441.67 49.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 74.6 m 473.02 49.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 74.6 m 504.32 49.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 74.6 m 535.67 49.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 74.6 m 567.02 49.61 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 57.33 Tm (Date of last inspection)Tj ET /F2 12 Tf BT 1 0 0 1 328.2 57.33 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 359.53 57.33 Tm (6)Tj ET /F2 12 Tf BT 1 0 0 1 390.86 57.33 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 422.18 57.33 Tm (3)Tj ET /F2 12 Tf BT 1 0 0 1 453.53 57.33 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 484.86 57.33 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 516.18 57.33 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 547.53 57.33 Tm (0)Tj ET endstream endobj 8 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 9 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (3)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (12)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 17 w 31.2 776.72 m 565.9 776.72 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 767.1 m 568.1 767.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 768.18 m 30.07 406.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 768.18 m 567.02 406.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 786.35 m 568.1 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 767.1 m 568.1 767.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 407.85 m 568.1 407.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 766.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 787.43 m 567.02 766.02 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 773.16 Tm (Brief description of the )Tj ET /F2 12 Tf BT 1 0 0 1 177.31 773.16 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 753.91 Tm (Eliott House is a care home providing personal and nursing care for up to 29 older )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 736.91 Tm (people all within the category of dementia or mental disorder. The home is located in )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 719.91 Tm (the village of Morton, which is on the outskirts of Gainsborough. It is a listed building )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 702.91 Tm (with a new extension to the rear of the property. A staircase can access the first floor )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 685.91 Tm (or a lift is available. The home has 21 single and 4 double bedrooms. Thirteen of the )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.91 Tm (rooms have toilet facilities. Parking is provided at the front of the home and additional )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.91 Tm (on street parking is available. It is also close to the local bus route. There are local )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.91 Tm (shops and public houses within walking distance of the care home.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 617.91 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.5 600.91 Tm (The home is surrounded by its own gardens, which are totally enclosed, this provides )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 583.91 Tm (security for residents staying at the home. There are also a number of patio areas )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 566.91 Tm (where people can sit in warm weather.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 549.91 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.5 532.91 Tm (At the time of the last key inspection the home's fees ranged from 355 to 752 )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 515.91 Tm (depending on peoples assessed needs. Additional costs are made for services such as, )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 498.92 Tm (hairdressing, chiropody, newspapers and escorting residents to hospital etc. These are )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 481.92 Tm (all private arrangements and the individual residents meet these costs.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 464.92 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.5 447.92 Tm (Information about these costs, as well as the day-to-day operation of the home, )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 430.92 Tm (including a copy of the last inspection report, is available in the reception area or from )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 413.92 Tm (the manager's office.)Tj ET endstream endobj 10 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 11 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (4)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (12)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 745.27 Tm (What we found:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 691.53 w 31.2 389.44 m 580.26 389.44 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 736.33 m 582.46 736.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.55 m 582.46 42.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 737.41 m 30.07 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 737.41 m 581.38 41.47 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 720.15 Tm (This was an unannounced random inspection which included a visit to the home, this type )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 705.57 Tm (of inspection is carried out to monitor how the home is operating. On this occasion we )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 690.98 Tm (focused on the progress the home had made to address shortfalls highlighted at the last )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 676.41 Tm (key inspection in March 2010. Two inspectors visited the home and we spent five hours )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 661.83 Tm (speaking to people, observing care practices, looking around the premises and examining )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 647.24 Tm (records. We also took into account information we have received from other agencies, )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 632.66 Tm (such as the Primary Care Trust and County Council.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 618.09 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 603.51 Tm (The acting manager was not available during the visit, but the manager from one of the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 588.92 Tm (company's other home's and staff on duty told us about any changes which had taken )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 574.34 Tm (place, as well as future plans.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 559.77 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 545.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 530.6 Tm (Health and Personal Care)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 516.03 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 501.45 Tm (The care files we sampled outlined the areas where people needed help and assistance in )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 486.86 Tm (better detail than at our last inspection. Information about people's individual likes and )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 472.29 Tm (dislikes, and how they preferred their care to be provided, had been added to plans so )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 457.7 Tm (that staff had better information about people's person preferences. However not all the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 443.13 Tm (plans were consistent, for example one plan said that the person concerned was )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 428.55 Tm (sometimes uncooperative regarding taking their medication, but there was no clear )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 413.96 Tm (guidance for staff about what they should do to minimise this problem or what actions to )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 399.39 Tm (take if medications were refused.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 384.8 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 370.23 Tm (The records we looked at showed that assessments had been completed to assess )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 355.64 Tm (potential risk areas, such as moving people safely. Monitoring charts were also being )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 341.07 Tm (maintained regarding medical conditions, such as the blood sugar levels of someone )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 326.48 Tm (suffering from diabetes and people's weights.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 311.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 297.33 Tm (Although we saw that staff were completing a daily record of how each person had spent )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 282.74 Tm (the day, regular reviews of the care plans and assessments had not taken place )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 268.17 Tm (consistently. This means that the planned care was not being formally evaluated to make )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 253.59 Tm (sure that it was working and to record any improvements or deterioration in the person's )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 239.01 Tm (condition.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 224.43 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 209.85 Tm (Information about people's ability to make decisions about their daily lives had been )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 195.26 Tm (added to the care files. We saw that where people had been assessed as being unable to )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 180.68 Tm (make decisions for themselves meetings had been held and any decisions made in their )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 166.1 Tm (best interest had been recorded.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 151.52 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 136.95 Tm (Everyone we spoke to said that they were happy with the way care was delivered by the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 122.36 Tm (staff and complimented the way in which they were supported. They said things like, )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 107.79 Tm ('they do whatever I need' and 'I can't fault them'. A relative told us about their positive )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 93.21 Tm (experiences and how staff had changed the way they approached her mothers care as )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 78.63 Tm (her needs changed. Another relative said, 'they never force or rush him, if he's having a )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 64.04 Tm (bad day they work round him'. They also said that communication was very good, with )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 49.47 Tm (staff keeping them well informed about any changes.)Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 13 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (12)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 741.55 w 31.2 414.45 m 580.26 414.45 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.55 m 582.46 42.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 41.47 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.8 775.41 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 760.84 Tm (We saw staff moving people safely and interacting with them in an positive and inclusive )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 746.26 Tm (way. They demonstrated a good understanding about people's care needs, as well as )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 731.67 Tm (their likes and dislikes.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 717.09 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 702.52 Tm (We looked at how the home was managing peoples medication. Although the records we )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 687.93 Tm (saw were in the main satisfactory there was one gap on an administration sheet that )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 673.35 Tm (should have been completed. It was also noted that there was no guidance in place about )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 658.78 Tm (giving someone medications that are only given when required.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 644.2 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 629.61 Tm (Shortfalls in recording medication administration have been identified by other agencies )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 615.03 Tm (who have visited the home therefore the company have carried out internal audits to )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 600.46 Tm (monitor that procedures are being followed.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 585.88 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 571.29 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 556.72 Tm (Daily Lives and Social Activities)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 542.14 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 527.55 Tm (All the files we saw contain assessments of people's social needs and preferences, but )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 512.97 Tm (these had not always been fully incorporated into a care plan. We did not see any records )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 498.39 Tm (about what activities people had taken part in. After our visit the acting manager said )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 483.82 Tm (that a file was currently being developed to record social interaction better.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 469.23 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 454.65 Tm (We were told that although there was no designated activities coordinator one of the care )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 440.08 Tm (staff had been given responsibility for providing suitable social stimulation. The people we )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 425.49 Tm (spoke to said that they were happy with the activities available. They told us about an )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 410.92 Tm (outing to Cleethorpes, enjoying entertainment in the home and chatting with staff. One )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 396.33 Tm (person said that his father did not wish to take part in organised activities, but enjoyed )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 381.76 Tm (watching TV in his room. Another relative said that staff organised quizzes. During our )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 367.17 Tm (visit we saw staff spending time with residents and a sing-a-long took place, which )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 352.6 Tm (people said they enjoyed.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 338.02 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 323.43 Tm (Although this visit did not focus on the meal provision, during conversations with people )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 308.86 Tm (they commented, 'the food is excellent', 'food is lovely, good home cooking 'and 'I can )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 294.27 Tm (eat my meals wherever I want'. Catering staff told us how they consulted people about )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 279.7 Tm (their individual preferences.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 265.11 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 250.54 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 235.96 Tm (Environment)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 221.38 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 206.79 Tm (On the day of our visit the home had a comfortable and friendly atmosphere. We saw )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 192.21 Tm (that staff have access to gloves and aprons, and they were seen to use appropriate hand )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 177.63 Tm (washing techniques.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 163.05 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 148.48 Tm (The reception has been re-organised so that it provides a more welcoming and pleasant )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 133.9 Tm (place for people to sit, The carpet had been deep cleaned, which had removed the stains )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 119.32 Tm (we saw on our last visit. A new ramp had been fitted at the entrance to give better access )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 104.74 Tm (for people with limited mobility and the intercom had been repaired.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 90.15 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 75.57 Tm (The downstairs areas were clean and fresh. The redecoration of the large lounge had )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 60.99 Tm (been completed and new blinds purchased, and the small lounge had also been )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 46.42 Tm (redecorated. We were told that 2 bedrooms had been redecorated, we looked at one of )Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 15 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (6)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (12)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 741.55 w 31.2 414.45 m 580.26 414.45 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 42.55 m 582.46 42.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 41.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 41.47 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.8 775.41 Tm (these which had also had a new carpet fitted. Although the upstairs corridors decor )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 760.84 Tm (remained the same pictures had been hung to give them a more homely feel. One of the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 746.26 Tm (bathrooms had been refitted as a shower room, this had been fully tiled and a new )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 731.67 Tm (shower chair had been purchased.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 717.09 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 702.52 Tm (As we looked round the home we noted that most doors were locked, staff said that this )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 687.93 Tm (was to prevent people wandering into other peoples rooms. The nurse told us that once )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 673.35 Tm (people went back to their rooms, which they could do at anytime, these were then left )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 658.78 Tm (open. We were told that the home was currently recruiting a new handyman and )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 644.2 Tm (therefore the locks would be addressed as soon as possible. Only one of the care files we )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 629.61 Tm (saw discussed people having a key to their room, along with any associated risks.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 615.03 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 600.46 Tm (The nurse call system was not working properly, however staff were aware of this and )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 585.88 Tm (had made arrangements to make sure that bells were answered correctly. We were told )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 571.29 Tm (that engineers were to visit the home to assess the fault so that appropriate action could )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 556.72 Tm (be taken. An environmental audit of the home has been undertaken to establish and )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 542.14 Tm (prioritise the work still needed, but this was not available at the time of the visit.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 527.55 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 512.97 Tm (The people we spoke to said that they were happy with the general environment, as well )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 498.39 Tm (as their rooms. A relative said that the home never had any unpleasant odours and )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 483.82 Tm (always looked clean and tidy. Another person said 'they let me put all my own things in )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 469.23 Tm (my room, it's very comfortable'.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 454.65 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 440.08 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 425.49 Tm (Staffing)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 410.92 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 396.33 Tm (We looked at four staff files that showed us information about how they are recruited, )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 381.76 Tm (trained and supervised. Recruitment information includes things like references, )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 367.17 Tm (application forms, and criminal record bureau checks.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 352.6 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 338.02 Tm (Since our last visit a structured induction programme had been introduced for new staff. )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 323.43 Tm (Although there were some gaps in one of the records we sampled a new member of staff )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 308.86 Tm (described receiving a satisfactory induction and said that they felt that it had been good.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 294.27 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 279.7 Tm (Records showed us that the training provided to staff in 2009 and 2010 included subjects )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 265.11 Tm (such as, fire safety, emergency first aid, food hygiene, health and safety, urology, )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 250.54 Tm (infection control, the Mental Capacity Act, including Deprivation of Liberties, and manual )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 235.96 Tm (handling. We also saw a training poster that said that some staff were to attend the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 221.38 Tm (following courses in the next 6 weeks: appraisal and supervision, team leadership, )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 206.79 Tm (infection control and dementia awareness.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 192.21 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 177.63 Tm (We saw staff interacting with people in a very positive way. They were very friendly and )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 163.05 Tm (approachable and appeared knowledgeable about peoples needs. People were )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 148.48 Tm (complimentary about staff and commented about their abilities to meet needs in a )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 133.9 Tm (positive, inclusive and competent way. One person said 'staff are very good, they always )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 119.32 Tm (try their best to help'. Others told us, 'staff are excellent, they understand my needs', )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 104.74 Tm ('staff are fantastic', 'you can't fault them' and 'the staff understand him', which they felt )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 90.15 Tm (was down to the training staff received.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 75.57 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 60.99 Tm (Conduct and Management of the Home)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 46.42 Tm ()Tj ET endstream endobj 16 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 17 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (12)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 396.66 w 31.2 586.9 m 580.26 586.9 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 387.44 m 582.46 387.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 386.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 386.36 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.8 775.41 Tm (People told us that they felt that the home was well managed. They gave examples of the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 760.84 Tm (level of caring and understanding the manager and staff had shown them and raised no )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 746.26 Tm (issues about the running of the home. They said things like, 'I like living here, it's a )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 731.67 Tm (friendly place', 'can't do better that here, they look after us well', 'the manager is )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 717.09 Tm (excellent, she rolls her sleeves up and helps the staff', 'I can't find anything bad to say' )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 702.52 Tm (and 'the manager is very good, she knows about his condition and she and the staff keep )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 687.93 Tm (us informed of everything that happens'. No one made any negative comments to us )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 673.35 Tm (during the visit.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 658.78 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 644.2 Tm (At the last inspection we said that water temperatures were too hot. Since then the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 629.61 Tm (company has installed regulator valves to make sure that water is delivered at an )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 615.03 Tm (acceptable temperature. We tested the water in three locations as we walked round the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 600.46 Tm (building and found them to be satisfactory. However we were told that because there is )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 585.88 Tm (currently no handyman weekly testing of water temperatures has not been consistently )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 571.29 Tm (carried out.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 556.72 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 542.14 Tm (A company representative has to visit the home at least once a month to assess how it is )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 527.55 Tm (operating and complete a written report of their findings. In March we found that these )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 512.97 Tm (visits were not being recorded, but at this visit we saw that reports had been completed. )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 498.39 Tm (They contained people's views as well as good information about any issues that had )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 483.82 Tm (arisen and what actions were being taken to address them.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 469.23 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 454.65 Tm (Other agencies, such as the Primary Care Trust and Lincolnshire County Council have )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 440.08 Tm (visited the home and identified areas that need attention. The manager has formulated )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 425.49 Tm (action plans to address the areas of concern they raised. We saw that some things had )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 410.92 Tm (been carried out, such as the addition of a ramp outside the front door, while other things )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 396.33 Tm (were still to be addressed.)Tj ET /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 369.37 Tm (What the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 175.95 369.37 Tm (does well:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 122.64 w 31.2 296.86 m 580.26 296.86 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 359.3 m 582.46 359.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 234.41 m 582.46 234.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 360.38 m 30.07 233.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 360.38 m 581.38 233.34 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 343.12 Tm (People told us that they receive a good standard of care and support, which they feel )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 328.54 Tm (meets their needs. Staff interact with people in a positive manner taking into )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 313.96 Tm (consideration their wishes and preferences. The home provides a varied menu that )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 299.38 Tm (people said offers them choice and quality.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 284.8 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 270.22 Tm (Staff have a good understanding of the people they support, which helped them to )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 255.64 Tm (provide a personalised service. People told us that staff were well trained to meet their )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 241.06 Tm (needs and that the manager was approachable and supportive.)Tj ET /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 214.1 Tm (What they could do better:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 161.48 w 31.2 123.29 m 580.26 123.29 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 205.15 m 582.46 205.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 41.42 m 582.46 41.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 206.23 m 30.07 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 206.23 m 581.38 40.35 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 188.97 Tm (We found that although the information contained in the care plans had been improved )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 174.39 Tm (some plans still needed more detail about peoples personal preferences and guidance )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 159.81 Tm (about how staff should support them. The care plans and assessments also need to be )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 145.23 Tm (reviewed and updated regularly so that records clearly show if the planned care is )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 130.65 Tm (adequate and any changes in the persons condition.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 116.07 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 101.49 Tm (Where people are receiving medications that are given to them only when they need )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 86.91 Tm (them there must be clear guidance for staff to tell them about in what circumstances this )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 72.33 Tm (medication should be given.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 57.75 Tm ()Tj ET endstream endobj 18 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 19 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (12)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 148.8 w 31.2 710.83 m 580.26 710.83 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 635.3 m 582.46 635.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 634.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 634.22 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.8 775.41 Tm (We saw that improvements had been made to the premises however some areas are still )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 760.84 Tm (in need of attention, this includes the nurse call system, which was not working correctly, )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 746.26 Tm (and some bedroom door locks that were sticking.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 731.67 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 717.09 Tm (The arrangements for meeting peoples' social needs should be recorded in better detail )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 702.52 Tm (so that it is clear what they like to do and when they have had the opportunity to follow )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 687.93 Tm (their pastimes and hobbies.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 673.35 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 658.78 Tm (Staff induction records should be completed in a timely manner leaving no gaps. This will )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 644.2 Tm (help to make sure that they have received all the information they need.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 619.24 Tm (If you want to know what action the person responsible for this care home)Tj ET /F2 12 Tf BT 1 0 0 1 483.55 619.24 Tm (is taking )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 603.24 Tm (following this report, you can contact them using the details set out on page 2.)Tj ET endstream endobj 20 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 22 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (9)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (12)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 36.25 w 29.47 752.7 m 564.97 752.7 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 773.08 m 568.3 773.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 734.58 m 568.3 734.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 774.15 m 27.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 754.9 m 423.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 754.9 m 468.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 754.9 m 495.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 754.9 m 540.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 774.15 m 567.22 733.5 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 33.75 759.89 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F2 12 Tf BT 1 0 0 1 429.75 740.64 Tm (Yes)Tj ET /F3 12 Tf BT 1 0 0 1 476.37 742.58 Tm (5)Tj ET /F2 12 Tf BT 1 0 0 1 501.75 740.64 Tm (No)Tj ET /F3 12 Tf BT 1 0 0 1 546.75 742.58 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 375.42 w 32.32 490.24 m 564.97 490.24 l S 0.001 w 1 1 1 RG 271.44 w 31.2 439.38 m 91.05 439.38 l S 0.001 w 271.44 w 93.3 439.38 m 197.4 439.38 l S 0.001 w 271.44 w 199.65 439.38 m 289.45 439.38 l S 0.001 w 271.44 w 291.7 439.38 m 473.8 439.38 l S 0.001 w 271.44 w 476.05 439.38 m 566.1 439.38 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 577.3 m 30.07 301.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 577.3 m 567.22 301.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.77 m 568.4 608.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.22 m 568.3 576.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 577.3 m 92.17 301.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 577.3 m 198.52 301.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 577.3 m 290.57 301.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 577.3 m 474.92 301.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 680.2 m 568.4 680.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.77 m 568.4 608.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.22 m 568.4 576.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 302.53 m 568.3 302.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 681.28 m 30.07 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 609.85 m 92.12 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 609.85 m 198.52 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 609.85 m 290.62 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 609.85 m 475.02 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 681.28 m 567.32 575.14 l S 0.001 w [] 0 d /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 662.99 Tm (Outstanding statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 644.58 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 629.99 Tm (been met.)Tj ET /F2 12 Tf BT 1 0 0 1 95.57 629.99 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 104.02 629.99 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 615.41 Tm (Act 2000, )Tj ET /F2 12 Tf BT 1 0 0 1 96.58 615.41 Tm ( Regulations 2001 and the National Minimum Standards.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 597.59 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 594.59 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 594.59 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 594.59 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 594.59 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 582.45 Tm (action)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 560.03 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 560.03 Tm (7)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 560.03 Tm (15)Tj ET /F2 12 Tf BT 1 0 0 1 294.55 560.03 Tm (Care plans must be in )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 545.46 Tm (sufficient detail to enable )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 530.88 Tm (care staff to provide )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 516.29 Tm (comprehensive care.)Tj ET /F2 12 Tf BT 1 0 0 1 294.55 501.71 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 294.55 484.14 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 294.55 469.55 Tm (This will help to make sure )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 454.98 Tm (that staff have access to )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 440.39 Tm (clear information about the )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 425.82 Tm (people they support and can )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 411.23 Tm (therefore meet their )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 396.65 Tm (individual needs.)Tj ET /F2 12 Tf BT 1 0 0 1 294.55 382.08 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 294.55 367.49 Tm (The last timescale of 7/6/10 )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 352.92 Tm (was not fully met, but )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 338.33 Tm (improvements have been )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 323.76 Tm (made regarding the content )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 309.17 Tm (of the care plans. )Tj ET /F2 12 Tf BT 1 0 0 1 478.9 560.03 Tm (07/06/2010)Tj ET endstream endobj 23 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 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199.65 649.83 m 289.45 649.83 l S 0.001 w 20.58 w 291.7 649.83 m 473.8 649.83 l S 0.001 w 20.58 w 476.05 649.83 m 566.1 649.83 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 662.32 m 30.07 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 662.32 m 567.22 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 693.79 m 568.4 693.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.24 m 568.3 661.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 662.32 m 92.17 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 662.32 m 198.52 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 662.32 m 290.57 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 662.32 m 474.92 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 748.78 m 568.4 748.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 693.79 m 568.4 693.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.24 m 568.4 661.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 638.41 m 568.3 638.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 749.86 m 30.07 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 694.87 m 92.12 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 694.87 m 198.52 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 694.87 m 290.62 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 694.87 m 475.02 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 749.86 m 567.32 660.17 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 732.6 Tm (Immediate requirements:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 715.02 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 700.44 Tm (The registered person had to meet these within 48 hours.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 682.62 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 679.62 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 679.62 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 679.62 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 679.62 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 667.47 Tm (action)Tj ET 0.95294 0.95294 0.95294 RG 555.86 w 32.32 320.86 m 564.97 320.86 l S 0.001 w 1 1 1 RG 154.8 w 31.2 420.98 m 91.05 420.98 l S 0.001 w 154.8 w 93.3 420.98 m 197.4 420.98 l S 0.001 w 154.8 w 199.65 420.98 m 289.45 420.98 l S 0.001 w 154.8 w 291.7 420.98 m 473.8 420.98 l S 0.001 w 154.8 w 476.05 420.98 m 566.1 420.98 l S 0.001 w 154.8 w 31.2 263.92 m 91.05 263.92 l S 0.001 w 154.8 w 93.3 263.92 m 197.4 263.92 l S 0.001 w 154.8 w 199.65 263.92 m 289.45 263.92 l S 0.001 w 154.8 w 291.7 263.92 m 473.8 263.92 l S 0.001 w 154.8 w 476.05 263.92 m 566.1 263.92 l S 0.001 w 140.22 w 31.2 114.17 m 91.05 114.17 l S 0.001 w 140.22 w 93.3 114.17 m 197.4 114.17 l S 0.001 w 140.22 w 199.65 114.17 m 289.45 114.17 l S 0.001 w 140.22 w 291.7 114.17 m 473.8 114.17 l S 0.001 w 140.22 w 476.05 114.17 m 566.1 114.17 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 342.45 m 568.3 342.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 185.4 m 568.3 185.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 500.58 m 30.07 41.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 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0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 652.59 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 638.01 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 623.42 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 78.9 w 25.8 581.46 m 563.3 581.46 l S 0.001 w /F2 12 Tf BT 1 0 0 1 34.05 605.84 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 591.27 Tm (Copies of the National Minimum Standards )Tj ET /F2 12 Tf BT 1 0 0 1 303.94 591.27 Tm (Care Homes for Older People can be )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 576.68 Tm (found at www.dh.gov.uk or got from The Stationery Office \(TSO\) PO Box 29, St )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 562.1 Tm (Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 547.53 Tm (the Stationery Office is also available: www.tso.co.uk/bookshop)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 526.95 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 509.36 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 494.79 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 480.2 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 34.16 w 25.8 460.61 m 563.3 460.61 l S 0.001 w /F2 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 455.08 Tm (Helpline:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 420.92 Tm (Telephone:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 20 Tf BT 1 0 0 1 147.95 420.92 Tm (03000 616161)Tj ET /F2 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 389.27 Tm (Email:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 20 Tf BT 1 0 0 1 99.55 389.27 Tm (enquiries@cqc.org.uk)Tj ET /F2 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 357.61 Tm (Web: )Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 20 Tf BT 1 0 0 1 88.63 357.61 Tm (www.cqc.org.uk)Tj ET /F2 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 327.95 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 299.21 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 28.35 276.5 Tm (We want people to be able to access this information. 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All Rights Reserved %%CreationDate: Thu Oct 09 15:25:10 2008 % Converted from TrueType font 'VERDANA.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.35) readonly def /Notice (Typeface and data 1996 Microsoft Corporation. All Rights Reserved) readonly def /FullName (Verdana) readonly def /FamilyName (Verdana) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -88 def /UnderlineThickness 59 def end readonly def /FontName /Verdana def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-30 -207 1447 1000} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /middot put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B Tc gPUcOx {OqqQF4-UټXODU8o\kswKami%ޗﶥB$S/1LW~'T^<T4PX+ԯ({A34.KUĖn%*R_g!g(F4%ٸD K~ɕy8e!lcx# |< -}^^i(XlŨ3K a[y3E7Oz,߉1N6+Pj)cpS-mR\7߃Ra0bRTl,SQYKO׏C8y'߭sU5d}DҰMۭT[I[(㏭AK9%+,E B`6P( :8|NoYo>XImF;:Bŀÿ Kt,!fa"X0*Im Srߋ{8w;Ҵ+DIZy41Żp m`Z# 2;7aޗ8~$6<+p Uk!i͢m~~ I[z)*a0wmNQ ^\تw?@ċ=0}Ơ6YWUfo&|*aGѤrvʧ:q9h@) 6u%sBo$N?J6(Ah:m~\ZXݐ^NR(>^;:i~f6{'Y &'W|-}犁$$S Cp`Ӎ+Wǧ`q4{W_E&9YXs1sZQ<*`(SaD~e 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Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Fri Oct 10 11:48:26 2008 % Converted from TrueType font 'TIMES.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.76) readonly def /Notice (Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved) readonly def /FullName (Times New Roman) readonly def /FamilyName (Times New Roman) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -109 def /UnderlineThickness 49 def end readonly def /FontName /TimesNewRomanPSMT def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-77 -216 1009 877} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /periodcentered put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B TcJ6*]h[zeKq)ƷW0jlBIf14%B[tnqNOדe{fC;1I^7^r5=[ySwF 5ZUͧ@;J7{Phx ғ*⿅΅V1lCd3Dk9+ ~Iic*x 2YC.eKgt_"t!Ztb$~iS[xdw +P7)%g9/-awT=JK/{ Q'y!kA,7 Α$?H}Om"s*5aks*HRUufn6i?kɝ=-0X%lϧQ4ݡ`rџ~D&#&:t]=.ok &DZђԺŠRq [j@3a*42K]sjϖjG_n 4Ϛ5. *Ly^w`ܮ64r/:!?u:};ߜ`dӤJY2R'wbTCI2CRNY2uD-.Y9y:2Cʸ`ͻq5dBpQŰ: TimM;f ]+ozY0,(Fh^ GirY E W| -R̵vVP ce޾'zH+1= PU~}fIa 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