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*{;i?})2De+1>pq C3pj4ZjL&y n36#NkStY TUB5(b}Bi'Bhn>9ZZ^ gZv5v7Z4M*ď$h")`]Ao/>?ö9[[kW_ 5=[X$ 5čL/soƥ_GNK _cZDo hW4PǧhvhB +gOȕ |I_^s<1b+Ѩy=_aPqYʞ"p=tiC!uG ,J)0p] (TR|cƷ4»B/׾*ьůI-?诫8?ۯwW |#xwúϊMCB.񵥾[kY]G%u-c_XZ Q>stream 0 J q 538.5 0 0 61.5 28.35 14.2 cm /img0 Do Q 0.98431 0.78824 0.08627 RG 135.75 w 24.07 742.4 m 558.15 742.4 l S 0.001 w [] 0 d 2.25 w 20.74 812.53 m 561.48 812.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 20.74 674.53 m 561.48 674.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 21.82 813.61 m 21.82 673.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 560.4 813.61 m 560.4 673.45 l S 0.001 w [] 0 d q 191.25 0 0 117.75 28.35 685.65 cm /img1 Do Q /F1 12 Tf 0.6 0.6 0.6 rg BT 1 0 0 1 136.35 656.27 Tm (,QVSHFWLQJIRUEHWWHUOLYHV)Tj ET /F1 28 Tf 0 0 0 rg BT 1 0 0 1 147.05 596.27 Tm (.H\\LQVSHFWLRQUHSRUW)Tj ET 20.58 w 27.33 552.19 m 557.15 552.19 l S 0.001 w /F2 24 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 504.5 Tm (Care homes for older people)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 6 Tf BT 1 0 0 1 28.35 493.46 Tm ()Tj ET /F1 6 Tf BT 1 0 0 1 28.35 486.22 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 472.44 m 160.38 472.44 l S 0.001 w 1 1 1 RG 20.58 w 162.63 472.44 m 563.65 472.44 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.32 w 31.2 423.24 m 160.38 423.24 l S 0.001 w 1 1 1 RG 73.32 w 162.63 423.24 m 563.65 423.24 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 461.02 m 565.85 461.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 483.85 m 565.85 483.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 461.02 m 565.85 461.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 385.45 m 565.85 385.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 484.93 m 30.07 384.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 161.5 484.93 m 161.5 384.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 484.93 m 564.78 384.38 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 467.67 Tm (Name:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 165.48 467.67 Tm (Willows Court)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 444.84 Tm (Address:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 165.48 444.84 Tm (107 Leicester Road )Tj ET /F2 12 Tf BT 1 0 0 1 165.48 427.26 Tm (Wigston)Tj ET /F2 12 Tf BT 1 0 0 1 165.48 409.68 Tm (Leicestershire)Tj ET /F2 12 Tf BT 1 0 0 1 165.48 392.1 Tm (LE18 1NS)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 373.2 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 28.35 356.2 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 336.66 m 358.95 336.66 l S 0.001 w 1 1 1 RG 20.58 w 361.2 336.66 m 565.9 336.66 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 348.08 m 568.1 348.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 325.25 m 568.1 325.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 349.15 m 30.07 324.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 360.07 349.15 m 360.07 324.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 349.15 m 567.02 324.17 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 331.89 Tm (The quality rating for this )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 191.92 331.89 Tm (care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 255.59 331.89 Tm ( is:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 386.8 331.89 Tm (one star adequate service)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 312.99 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 293.94 Tm (A quality rating is our assessment of how well a care home, agency or scheme is )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 276.94 Tm (meeting the needs of the people who use it.)Tj ET /F2 12 Tf BT 1 0 0 1 295.2 276.94 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 303.65 276.94 Tm (We give a quality rating following a full )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 259.94 Tm (assessment of the service.)Tj ET /F2 12 Tf BT 1 0 0 1 189.22 259.94 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 197.67 259.94 Tm (We call this a key inspection.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 242.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 225.46 m 315.25 225.46 l S 0.001 w 20.58 w 317.5 225.46 m 565.9 225.46 l S 0.001 w 1 1 1 RG 20.58 w 317.5 202.63 m 346.55 202.63 l S 0.001 w 20.58 w 348.8 202.63 m 377.9 202.63 l S 0.001 w 20.58 w 380.15 202.63 m 409.2 202.63 l S 0.001 w 20.58 w 411.45 202.63 m 440.55 202.63 l S 0.001 w 20.58 w 442.8 202.63 m 471.9 202.63 l S 0.001 w 20.58 w 474.15 202.63 m 503.2 202.63 l S 0.001 w 20.58 w 505.45 202.63 m 534.55 202.63 l S 0.001 w 20.58 w 536.8 202.63 m 565.9 202.63 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 214.04 m 568.1 214.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 236.87 m 568.1 236.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 214.04 m 568.1 214.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 191.21 m 568.1 191.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 237.95 m 30.07 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 237.95 m 316.37 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 215.12 m 347.67 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 215.12 m 379.02 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 215.12 m 410.32 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 215.12 m 441.67 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 215.12 m 473.02 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 215.12 m 504.32 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 215.12 m 535.67 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 237.95 m 567.02 190.13 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 220.69 Tm (Lead inspector:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 320.35 220.69 Tm (Date:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 197.86 Tm (Linda Clarke)Tj ET /F2 12 Tf BT 1 0 0 1 329.63 197.86 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 360.95 197.86 Tm (4)Tj ET /F2 12 Tf BT 1 0 0 1 392.28 197.86 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 423.61 197.86 Tm (6)Tj ET /F2 12 Tf BT 1 0 0 1 454.95 197.86 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 486.28 197.86 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 517.6 197.86 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 548.96 197.86 Tm (9)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 178.96 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 28.35 161.96 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 144.96 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 132.89 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 120.82 Tm ()Tj ET endstream endobj 6 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 10 0 obj<>>> endobj 11 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 485.42 30.79 Tm (Page)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 515.95 30.79 Tm (2)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 523.58 30.79 Tm ( of )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 541.88 30.79 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 10 Tf BT 1 0 0 1 297.64 803.65 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 787.03 Tm (This is a report of an inspection where we looked at how well this )Tj ET /F2 12 Tf BT 1 0 0 1 428.32 787.03 Tm (care home is meeting )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 769.53 Tm (the needs of people who use it.)Tj ET /F2 12 Tf BT 1 0 0 1 226.66 769.53 Tm (There is a summary of what we think this service does )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 752.03 Tm (well, what they have improved on and, where it applies, what they need to do better.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 734.54 Tm (We use the national minimum standards to describe the outcomes that people should )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 717.04 Tm (experience.)Tj ET /F2 12 Tf BT 1 0 0 1 106.61 717.04 Tm (National minimum standards are written by the Department of Health for )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 699.54 Tm (each type of care service.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 679.55 Tm (After the summary there is more detail about our findings. The following table explains )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 662.05 Tm (what you will see under each outcome area.)Tj ET [] 0 d 0.5 w 0 0 0 RG 22.69 653.87 m 572.15 653.87 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.69 320.23 m 572.15 320.23 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.7 653.87 m 22.7 320.23 l S 0.001 w [] 0 d [] 0 d 0.5 w 572.15 653.87 m 572.15 320.23 l S 0.001 w [] 0 d /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 640.57 Tm (Outcome area \(for example )Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 173.59 640.57 Tm (Choice of home\))Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 610.27 Tm (These are the outcomes that people )Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 216.34 610.27 Tm (staying in care homes should experience.)Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 435.79 610.27 Tm (They reflect the things )Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 598.12 Tm (that people have said are important to them:)Tj ET 0 0 0 RG 0.001 w 0 Tr 1 0.9451 0.76078 RG 82.23 w 30.6 533.38 m 562.45 533.38 l S 0.001 w 1 1 1 RG 39.99 w 29.47 513.38 m 563.57 513.38 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 534.5 m 565.77 534.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 576.74 m 565.77 576.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 534.5 m 565.77 534.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 492.26 m 565.77 492.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 577.82 m 28.35 491.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 577.82 m 564.7 491.18 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.87 561.06 Tm (This box tells you the outcomes that we will always inspect against when we do a key )Tj ET /F2 12 Tf BT 1 0 0 1 34.87 543.56 Tm (inspection)Tj ET /F2 10 Tf BT 1 0 0 1 95.78 543.56 Tm (.)Tj ET /F2 12 Tf BT 1 0 0 1 34.87 518.82 Tm (This box tells you any additional outcomes that we may inspect against when we do a )Tj ET /F2 12 Tf BT 1 0 0 1 34.87 501.32 Tm (key inspection.)Tj ET /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 461.81 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 131.32 461.81 Tm (staying in this care home experience:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 28.35 424.65 Tm (Judgement:)Tj ET 1 0.9451 0.76078 RG 39.99 w 30.6 393.35 m 562.45 393.35 l S 0.001 w 1 1 1 RG 39.99 w 29.47 394.47 m 563.57 394.47 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 415.59 m 565.77 415.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 373.35 m 565.77 373.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 416.67 m 28.35 372.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 416.67 m 564.7 372.27 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.87 399.91 Tm (This box tells you our opinion of what we have looked at in this outcome area.)Tj ET /F2 12 Tf BT 1 0 0 1 517.79 399.91 Tm (We )Tj ET /F2 12 Tf BT 1 0 0 1 34.87 382.41 Tm (will say whether it is excellent, good, adequate or poor.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 356.54 Tm (Evidence:)Tj ET 1 0.9451 0.76078 RG 22.5 w 30.6 333.98 m 562.45 333.98 l S 0.001 w 1 1 1 RG 22.5 w 29.47 335.11 m 563.57 335.11 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 347.48 m 565.77 347.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 322.73 m 565.77 322.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 348.55 m 28.35 321.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 348.55 m 564.7 321.65 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.87 331.79 Tm (This box describes the information we used to come to our judgement.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 285.18 Tm (Copies of the)Tj ET /F2 12 Tf BT 1 0 0 1 111.71 285.18 Tm (National Minimum Standards )Tj ET /F2 12 Tf BT 1 0 0 1 290.49 285.18 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 302.34 285.18 Tm (Care Homes for Older People)Tj ET /F2 12 Tf BT 1 0 0 1 477.18 285.18 Tm ( can be found )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 267.68 Tm (at www.dh.gov.uk or bought from The Stationery Office \(TSO\) PO Box 29, St Crispins, )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 250.18 Tm (Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 232.69 Tm (Stationery Office is also available: )Tj ET /F2 12 Tf 0 0 1 rg BT 1 0 0 1 238.73 232.69 Tm (www.tso.co.uk/bookshop)Tj ET /F2 12 Tf 0 0 0 rg BT 1 0 0 1 28.35 192.7 Tm (The Commission for Social Care Inspection aims to:)Tj ET /F4 12 Tf BT 1 0 0 1 46.35 172.7 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 64.35 172.7 Tm (Put the people who use social care first)Tj ET /F4 12 Tf BT 1 0 0 1 46.35 155.06 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 64.35 155.06 Tm (Improve services and stamp out bad practice)Tj ET /F4 12 Tf BT 1 0 0 1 46.35 137.42 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 64.35 137.42 Tm (Be an expert voice on social care)Tj ET /F4 12 Tf BT 1 0 0 1 46.35 119.78 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 64.35 119.78 Tm (Practise what we preach in our own organisation)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 79.64 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 13 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (3)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (5HDGHU,QIRUPDWLRQ)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 28.35 774.22 m 224.05 774.22 l S 0.001 w 1 1 1 RG 20.58 w 226.3 774.22 m 567 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 751.39 m 224.05 751.39 l S 0.001 w 1 1 1 RG 20.58 w 226.3 751.39 m 567 751.39 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 728.56 m 224.05 728.56 l S 0.001 w 1 1 1 RG 20.58 w 226.3 728.56 m 567 728.56 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 705.73 m 224.05 705.73 l S 0.001 w 1 1 1 RG 20.58 w 226.3 705.73 m 567 705.73 l S 0.001 w 0.99608 0.9451 0.76078 RG 151.8 w 28.35 617.29 m 224.05 617.29 l S 0.001 w 1 1 1 RG 151.8 w 226.3 617.29 m 567 617.29 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 528.85 m 224.05 528.85 l S 0.001 w 1 1 1 RG 20.58 w 226.3 528.85 m 567 528.85 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.14 m 569.2 717.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.31 m 569.2 694.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.26 m 569.2 540.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 785.63 m 569.2 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.14 m 569.2 717.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.31 m 569.2 694.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.26 m 569.2 540.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 517.43 m 569.2 517.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 786.71 m 27.22 516.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 225.17 786.71 m 225.17 516.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 568.12 786.71 m 568.12 516.35 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 769.45 Tm (Document Purpose)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 769.45 Tm (Inspection report)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 746.62 Tm (Author)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 746.62 Tm (CSCI)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 723.79 Tm (Audience)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 723.79 Tm (General public)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 700.96 Tm (Further copies from)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 700.96 Tm (0870 240 7535 \(telephone order line\))Tj ET /F2 12 Tf BT 1 0 0 1 31.2 678.13 Tm (Copyright)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 678.13 Tm (Copyright \()Tj ET /F2 12 Tf BT 1 0 0 1 313.49 678.13 Tm (2009)Tj ET /F2 12 Tf BT 1 0 0 1 344.02 678.13 Tm (\) Commission for Social Care )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 663.55 Tm (Inspection \(CSCI\). This publication may be reproduced )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 648.97 Tm (in whole or in part, free of charge, in any format or )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 634.39 Tm (medium provided that it is not used for commercial )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 619.81 Tm (gain. This consent is subject to the material being )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 605.23 Tm (reproduced accurately and on proviso that it is not )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 590.65 Tm (used in a derogatory manner or misleading context. )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 576.07 Tm (The material should be acknowledged as CSCI )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 561.49 Tm (copyright, with the title and date of publication of the )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 546.91 Tm (document specified.)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 524.08 Tm (Internet address)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 524.08 Tm (www.cqc.org.uk)Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 15 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (4)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (,QIRUPDWLRQDERXWWKHFDUHKRPH)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 774.22 m 267.95 774.22 l S 0.001 w 1 1 1 RG 20.58 w 270.2 774.22 m 565.65 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.32 w 31.2 725.02 m 267.95 725.02 l S 0.001 w 1 1 1 RG 73.32 w 270.2 725.02 m 565.65 725.02 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 675.82 m 267.95 675.82 l S 0.001 w 1 1 1 RG 20.58 w 270.2 675.82 m 565.65 675.82 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 652.99 m 267.95 652.99 l S 0.001 w 1 1 1 RG 20.58 w 270.2 652.99 m 565.65 652.99 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 630.16 m 267.95 630.16 l S 0.001 w 1 1 1 RG 20.58 w 270.2 630.16 m 565.65 630.16 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 607.33 m 267.95 607.33 l S 0.001 w 1 1 1 RG 20.58 w 270.2 607.33 m 565.65 607.33 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 687.23 m 567.85 687.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 664.4 m 567.85 664.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 641.57 m 567.85 641.57 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 618.74 m 567.85 618.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 785.63 m 567.85 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 687.23 m 567.85 687.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 664.4 m 567.85 664.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 641.57 m 567.85 641.57 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 618.74 m 567.85 618.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 595.91 m 567.85 595.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 786.71 m 30.07 594.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 269.07 786.71 m 269.07 594.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.77 786.71 m 566.77 594.84 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 769.45 Tm (Name of care home:)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 769.45 Tm (Willows Court)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 746.62 Tm (Address:)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 746.62 Tm (107 Leicester Road )Tj ET /F2 12 Tf BT 1 0 0 1 273.05 729.04 Tm (Wigston)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 711.46 Tm (Leicestershire)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 693.88 Tm (LE18 1NS)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 671.05 Tm (Telephone number:)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 671.05 Tm (01162880223)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 648.22 Tm (Fax number:)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 648.22 Tm (01162880223)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 625.39 Tm (Email address:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 602.56 Tm (Provider web address:)Tj ET /F2 10 Tf BT 1 0 0 1 28.35 583.61 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 28.35 566.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 547.12 m 353.25 547.12 l S 0.001 w 1 1 1 RG 20.58 w 355.5 547.12 m 565.9 547.12 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 558.54 m 568.1 558.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 535.71 m 568.1 535.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 559.61 m 30.07 534.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 559.61 m 354.37 534.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 559.61 m 567.02 534.63 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 542.35 Tm (Name of registered provider\(s\):)Tj ET /F2 12 Tf BT 1 0 0 1 355.5 542.35 Tm (BestCare Limited)Tj ET /F2 10 Tf BT 1 0 0 1 28.35 523.41 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 503.92 m 565.6 503.92 l S 0.001 w 20.58 w 31.2 458.26 m 353.25 458.26 l S 0.001 w 1 1 1 RG 20.58 w 355.5 458.26 m 565.9 458.26 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 435.43 m 353.25 435.43 l S 0.001 w 1 1 1 RG 20.58 w 355.5 435.43 m 565.9 435.43 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 492.5 m 567.8 492.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 469.67 m 568.1 469.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 446.84 m 568.1 446.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 515.33 m 567.8 515.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 492.5 m 568.1 492.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 469.67 m 568.1 469.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 446.84 m 568.1 446.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 424.01 m 568.1 424.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 516.41 m 30.07 422.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 470.75 m 354.37 422.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 516.41 m 566.72 422.93 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 499.15 Tm (Name of registered manager \(if applicable\))Tj ET /F2 12 Tf BT 1 0 0 1 34.05 476.32 Tm (Miss )Tj ET /F2 12 Tf BT 1 0 0 1 64.18 476.32 Tm (Rebecca )Tj ET /F2 12 Tf BT 1 0 0 1 118.24 476.32 Tm (Keightley)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 453.49 Tm (Type of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 453.49 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 430.66 Tm (Number of places registered:)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 430.66 Tm (29)Tj ET /F2 10 Tf BT 1 0 0 1 28.35 411.71 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 28.35 394.71 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 375.22 m 565.6 375.22 l S 0.001 w 41.16 w 31.2 342.1 m 297.2 342.1 l S 0.001 w 20.58 w 299.45 352.39 m 565.6 352.39 l S 0.001 w 20.58 w 299.45 331.81 m 432.52 331.81 l S 0.001 w 20.58 w 432.52 331.81 m 565.6 331.81 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 363.81 m 567.8 363.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 386.64 m 567.8 386.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 363.81 m 567.8 363.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 320.4 m 567.8 320.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 387.71 m 30.07 319.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 364.88 m 298.32 319.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 387.71 m 566.72 319.32 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 370.45 Tm (Conditions of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 347.62 Tm (Category\(ies\) :)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 347.62 Tm (Number of places \(if applicable\):)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 327.04 Tm (Under 65)Tj ET /F2 12 Tf BT 1 0 0 1 435.37 327.04 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 306.73 m 297.3 306.73 l S 0.001 w 20.58 w 299.55 306.73 m 431.45 306.73 l S 0.001 w 20.58 w 433.7 306.73 m 565.6 306.73 l S 0.001 w 35.16 w 31.2 276.61 m 297.3 276.61 l S 0.001 w 35.16 w 299.55 276.61 m 431.45 276.61 l S 0.001 w 35.16 w 433.7 276.61 m 565.6 276.61 l S 0.001 w 35.16 w 31.2 239.2 m 297.3 239.2 l S 0.001 w 35.16 w 299.55 239.2 m 431.45 239.2 l S 0.001 w 35.16 w 433.7 239.2 m 565.6 239.2 l S 0.001 w 20.58 w 31.2 209.08 m 297.3 209.08 l S 0.001 w 20.58 w 299.55 209.08 m 431.45 209.08 l S 0.001 w 20.58 w 433.7 209.08 m 565.6 209.08 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 186.25 m 565.6 186.25 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 295.32 m 567.8 295.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 257.91 m 567.8 257.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 220.5 m 567.8 220.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 197.67 m 567.8 197.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 174.84 m 567.8 174.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 122.85 m 568.1 122.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 85.44 m 568.1 85.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 318.15 m 567.8 318.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 295.32 m 567.8 295.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 257.91 m 567.8 257.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 220.5 m 567.8 220.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 197.67 m 567.8 197.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 174.84 m 568.1 174.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 122.85 m 568.1 122.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 85.44 m 568.1 85.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 58.4 m 568.1 58.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 319.22 m 30.07 57.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.42 319.22 m 298.42 196.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.57 319.22 m 432.57 196.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 319.22 m 566.72 57.32 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 301.96 Tm (dementia)Tj ET /F2 12 Tf BT 1 0 0 1 302.4 301.96 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 436.55 301.96 Tm (18)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 279.13 Tm (mental disorder, excluding learning )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 264.55 Tm (disability or dementia)Tj ET /F2 12 Tf BT 1 0 0 1 302.4 279.13 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 436.55 279.13 Tm (18)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 241.72 Tm (old age, not falling within any other )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 227.14 Tm (category)Tj ET /F2 12 Tf BT 1 0 0 1 302.4 241.72 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 436.55 241.72 Tm (29)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 204.31 Tm (physical disability)Tj ET /F2 12 Tf BT 1 0 0 1 302.4 204.31 Tm (24)Tj ET /F2 12 Tf BT 1 0 0 1 436.55 204.31 Tm (24)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 181.48 Tm (Additional conditions: )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 158.65 Tm (No one falling within category MD\(E\) or DE\(E\) may be admitted into Willows Court )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 144.07 Tm (when there are 18 persons of category MD\(E\) or DE\(E\) already accommodated in the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 129.49 Tm (home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 106.66 Tm (No one falling within category OP may be admitted into Willows Court where there are )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 92.08 Tm (29 persons of category OP already accommodated within the home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 69.25 Tm (No one falling within category PD or PD\(E\) may be admitted into Willows Court when )Tj ET endstream endobj 16 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 17 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (5)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 793.82 m 568.1 793.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 770.99 m 568.1 770.99 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 733.58 m 568.1 733.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 710.75 m 568.1 710.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 813.65 m 568.1 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 793.82 m 568.1 793.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 770.99 m 568.1 770.99 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 733.58 m 568.1 733.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 710.75 m 568.1 710.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 673.34 m 568.1 673.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 672.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 814.73 m 567.02 672.27 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.8 802.72 Tm (there are 24 persons of category PD or PD\(E\) already accommodated in the home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 777.64 Tm (No one under 55 years falling within category PD may be admitted into Willows Court)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 754.81 Tm (Rooms 21, 22 and 23, within Willows Court are not to be used for residents who fall )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 740.23 Tm (within categories PD or PD\(E\))Tj ET /F2 12 Tf BT 1 0 0 1 34.05 717.4 Tm (The maximum number of persons accommodated within Willows Court is 29)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 694.57 Tm (To be able to admit the named person of category PD named in variation application )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 679.99 Tm (number V32221 dated 15th May 2006)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 660.8 m 315.25 660.8 l S 0.001 w 1 1 1 RG 20.58 w 317.5 660.8 m 346.55 660.8 l S 0.001 w 20.58 w 348.8 660.8 m 377.9 660.8 l S 0.001 w 20.58 w 380.15 660.8 m 409.2 660.8 l S 0.001 w 20.58 w 411.45 660.8 m 440.55 660.8 l S 0.001 w 20.58 w 442.8 660.8 m 471.9 660.8 l S 0.001 w 20.58 w 474.15 660.8 m 503.2 660.8 l S 0.001 w 20.58 w 505.45 660.8 m 534.55 660.8 l S 0.001 w 20.58 w 536.8 660.8 m 565.9 660.8 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 672.22 m 568.1 672.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 649.39 m 568.1 649.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 673.3 m 30.07 648.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 673.3 m 316.37 648.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 673.3 m 347.67 648.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 673.3 m 379.02 648.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 673.3 m 410.32 648.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 673.3 m 441.67 648.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 673.3 m 473.02 648.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 673.3 m 504.32 648.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 673.3 m 535.67 648.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 673.3 m 567.02 648.31 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 656.03 Tm (Date of last inspection)Tj ET /F2 12 Tf BT 1 0 0 1 328.2 656.03 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 359.53 656.03 Tm (4)Tj ET /F2 12 Tf BT 1 0 0 1 390.86 656.03 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 422.18 656.03 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 453.53 656.03 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 484.86 656.03 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 516.18 656.03 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 547.53 656.03 Tm (9)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 636.39 m 565.9 636.39 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 626.76 m 568.1 626.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 627.84 m 30.07 266.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 627.84 m 567.02 266.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 646.01 m 568.1 646.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 626.76 m 568.1 626.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 267.51 m 568.1 267.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 647.09 m 30.07 625.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 647.09 m 567.02 625.69 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 632.83 Tm (Brief description of the )Tj ET /F2 12 Tf BT 1 0 0 1 177.31 632.83 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 613.58 Tm (Willows Court is a residential care home for up to 29 people. The home is a modern )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 596.58 Tm (property situated in a quiet residential area of Wigston town and is accessible by main )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 579.58 Tm (road and bus )Tj ET /F2 12 Tf BT 1 0 0 1 118.87 579.58 Tm (services.)Tj ET /F2 12 Tf BT 1 0 0 1 171.82 579.58 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 562.58 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.5 545.58 Tm (Accommodation is over three levels with the majority of bedrooms being on the first )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 528.58 Tm (and lower ground floors. All levels of the home are accessible by a passenger lift. There )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 511.58 Tm (are two lounges and a dining area with a conservatory attached. Smoking is only )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 494.58 Tm (permitted in the conservatory area. There are six shared rooms with en-suite facilities. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 477.58 Tm ('Eric', the cat, lives at the home. Information regarding fees is available by contacting )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 460.58 Tm (The Registered Manager, for people who have their care funded by Social Services a )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 443.58 Tm (representative of Social Services will undertake a financial assessment to determine an )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 426.58 Tm (indivdiuals financial contribution to their care. People considering using Willows Court )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 409.58 Tm (are encouraged to contact the home )Tj ET /F2 12 Tf BT 1 0 0 1 259.9 409.58 Tm (directly.)Tj ET /F2 12 Tf BT 1 0 0 1 308.68 409.58 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 392.58 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.5 375.58 Tm (The full details about the home and any specific requirements can be obtained from )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 358.58 Tm (the home in the form of the 'Statement of Purpose' and the 'Service User )Tj ET /F2 12 Tf BT 1 0 0 1 483.31 358.58 Tm (Guide'.)Tj ET /F2 12 Tf BT 1 0 0 1 525.72 358.58 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 341.58 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.5 324.58 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.5 307.58 Tm (The latest Inspection Report from the Commission for Social Care Inspection is )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 290.58 Tm (available at the home.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 273.58 Tm ()Tj ET endstream endobj 18 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 19 0 obj <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]>>/Length 532/Matrix [1 0 0 1 0 0]>>stream xMo1+|Kc=T*qB7ġj*%|9ڄTZwb;c/= 1D;<_?7~@R"GtXgt=|Z4lk U=09<}kO=K n55566.5KV(v^Mt=CIjq 5QM|%v .$ "ʌ$oR%Am鞡FEꌢ#Vi=v]CJTf~Z1`;{4eLC ˮtཱcZTfl9]:;V=eꌲ\ًJ^ܢn.r:݆.ǯA}7 oww!'7= ~p{ws8IܓwNKgMN-?b]3ƅ5uX SqN[Cigho7ya|Qp<|Kk3u;؛s V:L뒚՟yvi endstream endobj 20 0 obj<> endobj 21 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 40.96 m 566.93 40.96 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 37.19 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 489.47 37.19 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 520 37.19 Tm (6)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.99 37.19 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 545.29 37.19 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 1 0 0 1 28.35 778.65 Tm (6XPPDU\\)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 757.7 Tm (This is an overview of what we found during the inspection.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 737.22 m 381.05 737.22 l S 0.001 w 1 1 1 RG 20.58 w 383.3 737.22 m 566.2 737.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 748.64 m 568.4 748.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 725.81 m 568.4 725.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 749.71 m 30.07 724.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 382.17 749.71 m 382.17 724.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 749.71 m 567.32 724.73 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 732.45 Tm (The quality rating for this )Tj ET /F2 12 Tf BT 1 0 0 1 191.92 732.45 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 255.59 732.45 Tm ( is:)Tj ET /F2 12 Tf BT 1 0 0 1 398 732.45 Tm (one star adequate service)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 700.31 Tm (2XUMXGJHPHQWIRUHDFKRXWFRPH)Tj ET /F2 10 Tf BT 1 0 0 1 212.29 624.27 Tm (Choice of home)Tj ET /F2 10 Tf BT 1 0 0 1 164.41 584.02 Tm (Health and personal care)Tj ET /F2 10 Tf BT 1 0 0 1 145.18 543.77 Tm (Daily life and social activities)Tj ET /F2 10 Tf BT 1 0 0 1 157.95 503.52 Tm (Complaints and protection)Tj ET /F2 10 Tf BT 1 0 0 1 226.36 463.27 Tm (Environment)Tj ET /F2 10 Tf BT 1 0 0 1 251.17 423.02 Tm (Staffing)Tj ET /F2 10 Tf BT 1 0 0 1 127.47 382.77 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75161 305.05 317.32 cm /Xf1 Do Q 1 1 1 RG 20.58 w 31.2 266.08 m 567.85 266.08 l S 0.001 w 201.16 w 32.32 152.96 m 566.72 152.96 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 254.66 m 567.85 254.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 254.66 m 568.92 254.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 51.25 m 568.92 51.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 255.74 m 31.2 50.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 255.74 m 567.85 50.17 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 261.3 Tm (How we did our inspection:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 35.17 238.48 Tm ('We' as it appears throughout the Inspection Report refers to the 'Care Quality )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 223.9 Tm (Commission'.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 209.32 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 194.74 Tm (The inspection process consisted of pre-planning the inspection, which included )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 180.15 Tm (reviewing the Annual Quality Assurance Assessment \(AQAA\), which is a )Tj ET /F2 12 Tf BT 1 0 0 1 472.83 180.15 Tm (self-)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 165.57 Tm (assessment)Tj ET /F2 12 Tf BT 1 0 0 1 105.69 165.57 Tm ( tool completed by the Registered Manager, reviewing previous inspection )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 150.99 Tm (reports, and any other information we have received. The unannounced site visit took )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 136.41 Tm (place on the 24th June 2009, and took place between 08:30 and 16:00.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 121.83 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 107.25 Tm (The focus of the inspection is based upon the outcomes for people who use the service. )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 92.68 Tm (The method of inspection was case tracking. This involved identifying people with )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 78.1 Tm (varying levels of care needs and looking at how these are being met by the staff at )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 63.51 Tm (Willows Court. Three people accessing services were chosen and discussions and )Tj ET endstream endobj 22 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 23 0 obj <>stream 0 J 1 1 1 RG 75.9 w 32.32 774.58 m 566.72 774.58 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 813.65 m 568.92 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 735.5 m 568.92 735.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 814.73 m 31.2 734.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 814.73 m 567.85 734.43 l S 0.001 w [] 0 d /F2 12 Tf 0 0 0 rg BT 1 0 0 1 32.92 802.72 Tm (observations were held with them. We also spoke to other people who live at the home )Tj ET /F2 12 Tf BT 1 0 0 1 32.92 788.14 Tm (and visitors who were their when we visited. Staff members were spoken with along )Tj ET /F2 12 Tf BT 1 0 0 1 32.92 773.56 Tm (with the Registered Manager and one of the owners of the home.)Tj ET /F2 12 Tf BT 1 0 0 1 32.92 758.98 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 32.92 744.4 Tm (We also followed upon requirements made at the previous key inspection.)Tj ET endstream endobj 24 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 25 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 20.58 w 31.2 786.36 m 567.85 786.36 l S 0.001 w 137.22 w 32.32 705.21 m 566.72 705.21 l S 0.001 w 20.58 w 32.7 624.06 m 569.35 624.06 l S 0.001 w 385.08 w 33.82 418.98 m 568.22 418.98 l S 0.001 w 20.58 w 33.45 213.9 m 570.1 213.9 l S 0.001 w 137.34 w 34.57 132.7 m 568.97 132.7 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 774.95 m 567.85 774.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 774.95 m 568.92 774.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 635.48 m 568.92 635.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 776.03 m 31.2 634.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 635.48 m 569.35 635.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 612.65 m 569.35 612.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 612.65 m 570.42 612.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 225.32 m 570.42 225.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 202.49 m 570.1 202.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 225.32 m 570.1 225.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 202.49 m 571.17 202.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 62.9 m 571.17 62.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 613.73 m 32.7 224.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 203.57 m 33.45 61.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 776.03 m 567.85 634.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 569.35 613.73 m 569.35 224.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 570.1 203.57 m 570.1 61.82 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 781.59 Tm (What the )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 90.52 781.59 Tm (care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 154.2 781.59 Tm ( does well:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 10 Tf BT 1 0 0 1 567.85 784.25 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 758.76 Tm (Willows Court continues to provide care and support for people who in some instances )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 744.18 Tm (have lived at the home for sometime and are happy with the care and support they )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 729.6 Tm (receive.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 715.02 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 700.44 Tm (People we spoke with and relatives expressed satisfaction with the care and support )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 685.86 Tm (provided and spoke positively about the staff.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 671.28 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 656.7 Tm (Willows Court has continued to make environmental improvements which people we )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 642.12 Tm (spoke with commented on.)Tj ET /F2 10 Tf BT 1 0 0 1 568.97 703.66 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 31.2 621.95 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 32.7 619.29 Tm (What has improved since the last inspection?)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 10 Tf BT 1 0 0 1 569.35 622.51 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 31.2 417.43 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.67 596.46 Tm (Willows Court in conjunction with the services of a management consultancy firm have )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 581.88 Tm (reviewed how the home operates and supports people on a day to day basis.)Tj ET /F2 12 Tf BT 1 0 0 1 36.67 567.3 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.67 552.72 Tm (Documentation has been reviewed which includes what information is gathered when )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 538.14 Tm (people who are thinking of moving into the home have their needs assessed to )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 523.56 Tm (determine whether the home can meet their needs. The format of care plans has also )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 508.98 Tm (been reviewed to cover a wider range of care needs. The complaints procedure and )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 494.4 Tm (recording form for complaints along with other policies and procedures have been )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 479.82 Tm (reviewed.)Tj ET /F2 12 Tf BT 1 0 0 1 36.67 465.24 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.67 450.66 Tm (The Registered Manager along with senior care staff and care staff have received )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 436.08 Tm (training in a wide range of topics which has helped them to improve the health, safety )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 421.5 Tm (and care of people living in the home, including training on how to support and care for )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 406.92 Tm (people with Dementia. Training has also included information as to the role and )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 392.34 Tm (responsibility of staff in promoting peoples rights and choices.)Tj ET /F2 12 Tf BT 1 0 0 1 36.67 377.76 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.67 363.18 Tm (Willows Court has improved the accommodation it offers to people this includes new )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 348.6 Tm (carpets, furniture and curtains in bedrooms and a majority of the communal rooms, )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 334.02 Tm (along with improvements to en-suite facilities. Improvements have also been made to )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 319.44 Tm (the cleanliness of the home including improved infection control procedures and staff )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 304.86 Tm (training.)Tj ET /F2 12 Tf BT 1 0 0 1 36.67 290.28 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.67 275.7 Tm (Communication and day to day management have improved with staff now receiving )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 261.12 Tm (regular supervision and attending regular meetings which are used to discuss care )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 246.54 Tm (practices. Staff told us that they felt more involved with the day to day running of the )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 231.96 Tm (home and had a greater understanding as to their role and responsibilities.)Tj ET /F2 10 Tf BT 1 0 0 1 570.47 417.43 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 31.2 212.35 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 33.45 209.13 Tm (What they could do better:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 10 Tf BT 1 0 0 1 31.2 131.15 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 186.3 Tm (Information provided to people who are considering or are already living at Willows )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 171.72 Tm (Court needs to be updated, as the current information is out of date and in part )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 157.14 Tm (inaccurate.)Tj ET /F2 12 Tf BT 1 0 0 1 37.42 142.56 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 127.98 Tm (Care plans need to be further developed to reflect the individual care and support )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 113.4 Tm (people with dementia require, including what activities and events promote their )Tj ET /F2 12 Tf BT 1 0 0 1 530.08 113.4 Tm (well-)Tj ET /F2 12 Tf BT 1 0 0 1 37.42 98.82 Tm (being)Tj ET /F2 12 Tf BT 1 0 0 1 70.41 98.82 Tm ( and enjoyment. The preferred daily routines of people need to be identified and )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 84.24 Tm (recorded so that individual needs and preferences can be catered for, which is of )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 69.66 Tm (particular relevance to those who cannot express themselves well.)Tj ET endstream endobj 26 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 27 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (9)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 309.18 w 34.57 657.94 m 568.97 657.94 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 32.37 813.65 m 571.17 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 502.22 m 571.17 502.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 814.73 m 33.45 501.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 570.1 814.73 m 570.1 501.15 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.17 802.72 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 788.14 Tm (Improvements could be made to encourage the independence and enjoyment of people )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 773.56 Tm (at mealtimes, by enabling people to serve themselves and by having a greater )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 758.98 Tm (opportunity to comment and influence the menu and range of meals available to them.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 744.4 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 729.82 Tm (Environmental improvements need to be made to bedrooms which are located on the )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 715.24 Tm (lower ground floor to the rear of the building, as they have very limited natural light )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 700.66 Tm (which could be a health and safety risk to people who occupy the rooms as well as )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 686.08 Tm (impacting on the quality of their daily lives. The Registered Person needs to consult )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 671.5 Tm (with appropriate professionals to look at removing the trees which are planted close to )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 656.92 Tm (these bedrooms as the trees are believed to be the reason for the lack of natural light. )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 642.34 Tm (The accessibility and aesthetics of the garden need to be improved to provide a more )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 627.76 Tm (enjoyable space for people who live at the home to sit and relax.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 613.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 598.6 Tm (People need to have a greater opportunity to access the wider community including )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 584.02 Tm (outings and events to provide stimulation and points of interest.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 569.44 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 554.86 Tm (The Registered Person needs to provide opportunities for people who live at the home )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 540.28 Tm (and their relatives to comment on the care and service they receive, and this )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 525.7 Tm (information then used to develop the service, and to explore how information can be )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 511.12 Tm (shared such as through the introduction of newsletters and events.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 487.66 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 467.67 Tm (If you want to know what action the person responsible for this )Tj ET /F2 12 Tf BT 1 0 0 1 416.37 467.67 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 480.04 467.67 Tm ( is taking )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 450.17 Tm (following this report, you can contact them using the details set out on page 4.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 430.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 410.18 Tm (The report of this inspection is available from our website )Tj ET /F2 12 Tf BT 1 0 0 1 380.85 410.18 Tm (www.cqc.org.uk.)Tj ET /F2 12 Tf BT 1 0 0 1 490.78 410.18 Tm (You can get )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 392.68 Tm (printed copies from )Tj ET /F2 12 Tf BT 1 0 0 1 149.87 392.68 Tm (enquiries@cqc.org.uk or by telephoning our order line )Tj ET /F2 12 Tf BT 1 0 0 1 488.4 392.68 Tm (0870 240 )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 375.19 Tm (7535.)Tj ET endstream endobj 28 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 29 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (10)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 31.8 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 777.09 Tm (Details of our findings)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 26 w 32.32 740.77 m 562.53 740.77 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 756.02 m 565.85 756.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 727.77 m 565.85 727.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 757.1 m 30.07 726.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 757.1 m 564.78 726.7 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 738.89 Tm (&RQWHQWV)Tj ET 1 1 1 RG 16 w 28.35 694.52 m 566.93 694.52 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 690.46 Tm (Choice of home \(standards 1 - 6\))Tj ET 16 w 28.35 672.52 m 566.93 672.52 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 668.46 Tm (Health and personal care \(standards 7 - 11\))Tj ET 16 w 28.35 650.52 m 566.93 650.52 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 646.46 Tm (Daily life and social activities \(standards 12 - 15\))Tj ET 16 w 28.35 628.52 m 566.93 628.52 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 624.46 Tm (Complaints and protection \(standards 16 - 18\))Tj ET 16 w 28.35 606.52 m 566.93 606.52 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 602.46 Tm (Environment \(standards 19 - 26\))Tj ET 16 w 28.35 584.52 m 566.93 584.52 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 580.46 Tm (Staffing \(standards 27 - 30\))Tj ET 16 w 28.35 562.52 m 566.93 562.52 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 558.46 Tm (Management and administration \(standards 31 - 38\))Tj ET /F2 12 Tf BT 1 0 0 1 28.35 538.46 Tm (Outstanding statutory requirements)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 516.59 Tm (Requirements and recommendations from this inspection)Tj ET endstream endobj 30 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 33 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (11)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0.001 w /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 785.57 Tm (Choice of home )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 766 Tm ()Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj ET 1 1 1 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 717.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 206.25 w 32.32 610.38 m 562.53 610.38 l S 0.001 w 1 1 1 RG 119 w 31.2 567.88 m 563.65 567.88 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 628.5 m 565.85 628.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 715.75 m 565.85 715.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 628.5 m 565.85 628.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 507.25 m 565.85 507.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 716.83 m 30.07 506.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 716.83 m 564.78 506.17 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 702.57 Tm (People are confident that the care home can support them. This is because there is an )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 685.57 Tm (accurate assessment of their needs that they, or people close to them, have been )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.57 Tm (involved in. This tells the home all about them and the support they need. People who )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.57 Tm (stay at the home only for intermediate care, have a clear assessment that includes a )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.57 Tm (plan on what they hope for and want to achieve when they return home.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 615.32 Tm (People can decide whether the care home can meet their support and accommodation )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.32 Tm (needs. This is because they, or people close to them, have been able to visit the home )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 581.32 Tm (and have got full, clear, accurate and up to date information about the home. If they )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 564.32 Tm (decide to stay in the home they know about their rights and responsibilities because )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 547.32 Tm (there is an easy to understand contract or statement of terms and conditions between )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 530.32 Tm (them and the care home that includes how much they will pay and what the home )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 513.32 Tm (provides for the money.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 489 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 467 Tm (7KLVLVZKDWSHRSOHVWD\\LQJLQWKLVFDUHKRPHH[SHULHQFH)Tj ET /F1 12 Tf BT 1 0 0 1 369.04 467 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 444.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 124.35 w 34.6 378 m 562.54 378 l S 0.001 w 1 1 1 RG 22.5 w 32.35 431.17 m 564.79 431.17 l S 0.001 w 101.85 w 33.47 366.75 m 563.66 366.75 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 418.8 m 565.87 418.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 419.88 m 32.35 313.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 419.88 m 564.79 313.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 418.8 m 564.79 418.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 314.7 m 565.87 314.7 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 427.86 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 403.12 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 403.12 Tm (adequate)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 319.4 403.12 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 385.62 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 358.75 Tm (People considering moving into Willows Court cannot rely on the written information )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 341.25 Tm (available to them as it is out of date and inaccurate, the assessment process to )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 323.76 Tm (determine the needs and views of people has been reviewed.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 299.01 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 206.8 w 34.6 185.43 m 562.54 185.43 l S 0.001 w 1 1 1 RG 22.5 w 32.35 279.83 m 564.79 279.83 l S 0.001 w 185.43 w 33.47 173.62 m 563.66 173.62 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 267.45 m 565.87 267.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 268.53 m 32.35 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 268.53 m 564.79 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 267.45 m 564.79 267.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 79.78 m 565.87 79.78 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 276.52 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 251.77 Tm (We wanted to look at the information provided to people who use the service to find )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 234.27 Tm (out whether it was detailed and answered all their questions. We found that the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 216.78 Tm (Statement of Purpose and Service User Guide which contain information about the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 199.28 Tm (home has not been reviewed which we highlighted at the previous Key Inspection, this )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 181.79 Tm (means that anyone considering moving into the home cannot rely on the written )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 164.29 Tm (information available to them. The Registered Manager said this would be addressed )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 146.79 Tm (in the very near future.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 129.3 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 111.8 Tm (The assessment process for people considering moving into Willows Court has been )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 94.31 Tm (reviewed to provide if completed well a wide range of information which will enable )Tj ET endstream endobj 35 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 36 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (12)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 231.32 w 34.6 695.74 m 562.54 695.74 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 209.95 w 33.47 683.93 m 563.66 683.93 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 576.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 576.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 577.83 m 565.87 577.83 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm (the Registered Manager to determine whether the needs of someone can be met at )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 761.6 Tm (the home, and be used to develop a care plan. The Registered Manager said that she )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 744.11 Tm (will undertake all assessments and will visit people before they move into the home, )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 726.61 Tm (and that she will carry out assessments on people whose care is funded by Social )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 709.11 Tm (Services and those who fund the care themselves.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 691.62 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 674.12 Tm (The Registered Manager told us that their have been no new admissions into the home )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 656.63 Tm (since the last key inspection, we therefore could not see how the assessment process )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 639.13 Tm (worked for people moving into the home. We looked at the records of three people )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 621.63 Tm (living at the home and found that the new assessment form is being used to review )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 604.14 Tm (the needs of people already living at Willows Court and that in some instances Social )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 586.64 Tm (Services have also reviewed the needs of people whose care they fund.)Tj ET endstream endobj 37 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 38 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (13)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0.001 w /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 785.57 Tm (Health and personal care )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 766 Tm ()Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj ET 1 1 1 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 717.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.25 w 32.32 627.38 m 562.53 627.38 l S 0.001 w 1 1 1 RG 68 w 31.2 576.38 m 563.65 576.38 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 611.5 m 565.85 611.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 715.75 m 565.85 715.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 611.5 m 565.85 611.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 541.25 m 565.85 541.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 716.83 m 30.07 540.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 716.83 m 564.78 540.17 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 702.57 Tm (Peoples health, personal and social care needs are met. The home has a plan of care )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 685.57 Tm (that the person, or someone close to them, has been involved in making. If they take )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.57 Tm (medicine, they manage it themselves if they can. If they cannot manage their )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.57 Tm (medicine, the care home supports them with it, in a safe way. Peoples right to privacy )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.57 Tm (is respected and the support they get from staff is given in a way that maintains their )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 617.57 Tm (dignity.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.32 Tm (If people are approaching the end of their life, the care home will respect their choices )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 581.32 Tm (and help them feel comfortable and secure. They, and people close to them, are )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 564.32 Tm (reassured that their death will be handled with sensitivity, dignity and respect, and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 547.32 Tm (take account of their spiritual and cultural wishes. )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 523 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 501 Tm (7KLVLVZKDWSHRSOHVWD\\LQJLQWKLVFDUHKRPHH[SHULHQFH)Tj ET /F1 12 Tf BT 1 0 0 1 369.04 501 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 478.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 124.35 w 34.6 412 m 562.54 412 l S 0.001 w 1 1 1 RG 22.5 w 32.35 465.17 m 564.79 465.17 l S 0.001 w 101.85 w 33.47 400.75 m 563.66 400.75 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 452.8 m 565.87 452.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 453.88 m 32.35 347.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 453.88 m 564.79 347.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 452.8 m 564.79 452.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 348.7 m 565.87 348.7 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 461.86 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 437.12 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 437.12 Tm (adequate)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 319.4 437.12 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 419.62 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 392.75 Tm (People's care and health needs are recorded and monitored, improvements to care )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 375.25 Tm (plans supporting people with dementia could improve the care and well-being of )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 357.76 Tm (people at the home. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 333.01 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 240.8 w 34.6 202.43 m 562.54 202.43 l S 0.001 w 1 1 1 RG 22.5 w 32.35 313.83 m 564.79 313.83 l S 0.001 w 219.43 w 33.47 190.62 m 563.66 190.62 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 301.45 m 565.87 301.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 302.53 m 32.35 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 302.53 m 564.79 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 301.45 m 564.79 301.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 79.78 m 565.87 79.78 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 310.52 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 285.77 Tm (We wanted to find out how the health and personal care needs of people living at the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 268.27 Tm (home were met. We spoke with people living at the home along with visitors, we also )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 250.78 Tm (observed the care and support provided by staff and looked at the care plans and )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 233.28 Tm (records of three people.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 215.79 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 198.29 Tm (We spoke with one persons whose records we viewed and asked them for their views )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 180.79 Tm (about the care they receive they said "good care, but would like more carers so that I )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 163.3 Tm (could go out more." they went onto say that the "staff were good." We spoke with )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 145.8 Tm (relatives and friends of people living at the home and they told us that they had no )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 128.31 Tm (concerns about the care and that they found care staff to be supportive. One visitor )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 110.81 Tm (said "perfect, don't think they could get any better, it's like a first class hotel and the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 93.31 Tm (staff are marvelous.")Tj ET endstream endobj 39 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 40 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (14)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 728.25 w 34.6 447.28 m 562.54 447.28 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 706.88 w 33.47 435.47 m 563.66 435.47 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 79.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 79.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 80.9 m 565.87 80.9 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 761.6 Tm (We looked at the care plans and records of three people and found that Willows Court )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 744.11 Tm (now has a new care plan layout that is more comprehensive. The care plans that we )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 726.61 Tm (looked at were reviewed monthly, and where practicable the person had signed their )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 709.11 Tm (care plan. Care plans contain information that helps care staff to understand the )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 691.62 Tm (needs of people living at the home, and any views of the person themselves are )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 674.12 Tm (recorded. We found that daily records were well written and included when people at )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 656.63 Tm (the home declined support. There were separate records which recorded peoples' )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 639.13 Tm (contact with health care professionals, and information included the advice and )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 621.63 Tm (instructions given by the health care professional along with what actions the staff )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 604.14 Tm (needed to carry out.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 586.64 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 569.15 Tm (Care plans were supported by risk assessments, which focused on specific areas )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 551.65 Tm (where a potential risk had been identified, which included personal care and moving )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 534.15 Tm (and handling, smoking and falls. The revised assessment and care plan format )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 516.66 Tm (includes a range or risk assessments to cover topics including the self administration )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 499.16 Tm (medication. Training records we looked at showed that senior staff and some care )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 481.67 Tm (staff have received training on risk assessment.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 464.17 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 446.67 Tm (We spoke with staff who were working at the home when we visited, they told us that )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 429.18 Tm (they had received guidance from the management consultancy firm and the )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 411.68 Tm (Registered Manager about how to use care plans well, and what information needs to )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 394.19 Tm (be recorded. Staff told us that they are now more aware of their role and )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 376.69 Tm (responsibility and are able to work together well to improve the care and support )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 359.19 Tm (people living at the home receive.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 341.7 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 324.2 Tm (We observed staff supporting people throughout our visit with personal care and )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 306.71 Tm (offering support. We saw staff using correct moving and handling techniques which )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 289.21 Tm (included the use of equipment. Staff were attentive throughout our visit and regularly )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 271.71 Tm (checked on the well-being of people at the home.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 254.22 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 236.72 Tm (We looked at the medication and medication records for the three people whose )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 219.23 Tm (records we had viewed, we found that both were being managed well. Staff training )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 201.73 Tm (records show that staff responsible for the administration of medication have received )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 184.23 Tm (training. When we visited no one at the home was prescribed a Controlled Drug, )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 166.74 Tm (Willows Court has a separate storage facility for the storage of these. Recent changes )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 149.24 Tm (to legislation mean that the Registered Person needs to ensure that the way in which )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 131.75 Tm (Controlled Drugs are stored and managed is satisfactory.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 114.25 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 96.75 Tm (Care plans could still be improved to include preferred daily routines of people along )Tj ET endstream endobj 41 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 42 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (15)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 213.83 w 34.6 704.49 m 562.54 704.49 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 192.46 w 33.47 692.68 m 563.66 692.68 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 594.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 594.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 595.33 m 565.87 595.33 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm (with greater information about how they wish their care to be provided. People with )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 761.6 Tm (dementia or other specific needs need to have a care plan that enables staff to )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 744.11 Tm (understand their role in supporting people within these areas to ensure that the )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 726.61 Tm (lifestyle people receive promotes their well-being.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 709.11 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 691.62 Tm (We spoke with the Registered Manager and looked at training records, and found that )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 674.12 Tm (both the Registered Manager and staff have accessed training which should help them )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 656.63 Tm (to support and care for people, training included Dementia Care in a residential )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 639.13 Tm (setting, moving and handling and infection control, the effectiveness of this training )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 621.63 Tm (needs to be monitored by the Registered Manager to ensure that training received )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 604.14 Tm (benefits the care people receive. )Tj ET endstream endobj 43 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 44 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (16)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0.001 w /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 785.57 Tm (Daily life and social activities )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 766 Tm ()Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj ET 1 1 1 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 717.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 138.25 w 32.32 644.38 m 562.53 644.38 l S 0.001 w 1 1 1 RG 17 w 31.2 584.88 m 563.65 584.88 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 594.5 m 565.85 594.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 715.75 m 565.85 715.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 594.5 m 565.85 594.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 575.25 m 565.85 575.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 716.83 m 30.07 574.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 716.83 m 564.78 574.17 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 702.57 Tm (Each person is treated as an individual and the care home is responsive to his or her )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 685.57 Tm (race, culture, religion, age, disability, gender and sexual orientation. They are part of )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.57 Tm (their local community. The care home supports people to follow personal interests and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.57 Tm (activities. People are able to keep in touch with family, friends and representatives. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.57 Tm (They are as independent as they can be, lead their chosen lifestyle and have the )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 617.57 Tm (opportunity to make the most of their abilities. People have nutritious and attractive )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 600.57 Tm (meals and snacks, at a time and place to suit them.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 581.32 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 557 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 535 Tm (7KLVLVZKDWSHRSOHVWD\\LQJLQWKLVFDUHKRPHH[SHULHQFH)Tj ET /F1 12 Tf BT 1 0 0 1 369.04 535 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 512.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 124.35 w 34.6 446 m 562.54 446 l S 0.001 w 1 1 1 RG 22.5 w 32.35 499.17 m 564.79 499.17 l S 0.001 w 101.85 w 33.47 434.75 m 563.66 434.75 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 486.8 m 565.87 486.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 487.88 m 32.35 381.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 487.88 m 564.79 381.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 486.8 m 564.79 486.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 382.7 m 565.87 382.7 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 495.86 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 471.12 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 471.12 Tm (adequate)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 319.4 471.12 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 453.62 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 426.75 Tm (People need to have access to a wider range of activities and opportunities to access )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 409.25 Tm (events within the community and have their independence and choices supported at )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 391.76 Tm (mealtimes.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 367.01 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 274.8 w 34.6 219.43 m 562.54 219.43 l S 0.001 w 1 1 1 RG 22.5 w 32.35 347.83 m 564.79 347.83 l S 0.001 w 253.43 w 33.47 207.62 m 563.66 207.62 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 335.45 m 565.87 335.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 336.53 m 32.35 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 336.53 m 564.79 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 335.45 m 564.79 335.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 79.78 m 565.87 79.78 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 344.52 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 319.77 Tm (We wanted to find out about how people spend their day, and how the staff working at )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 302.27 Tm (the home support people to make decisions and stay in contact with relatives and )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 284.78 Tm (friends, we did this by observing people throughout the day, talking with people living )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 267.28 Tm (at the home and by looking at the care plans and records of three people.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 249.79 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 232.29 Tm (When we arrived some people were having their breakfast, whilst others were still in )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 214.79 Tm (their bedrooms or sitting in one of the lounges, we sat in the dining room with people )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 197.3 Tm (who were eating their breakfast and talked with them. One person said that they were )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 179.8 Tm (looking forward to pay day so that they could go out with their friends to the local )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 162.31 Tm (public house. We noted someone asking for more toast which was provided, we )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 144.81 Tm (suggested to the Registered Manager that to promote the independence of people, if )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 127.31 Tm (toast was placed in racks on the tables along with butter and preserves, and pots of )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 109.82 Tm (tea or coffee then people could serve themselves, where appropriate and safe to do )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 92.32 Tm (so. We saw one member of staff supporting someone to eat their breakfast, which was )Tj ET endstream endobj 45 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 46 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (17)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 728.25 w 34.6 447.28 m 562.54 447.28 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 706.88 w 33.47 435.47 m 563.66 435.47 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 79.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 79.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 80.9 m 565.87 80.9 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm (done sensitively, the member of staff offered encouragement and spoke to the person )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 761.6 Tm (throughout the meal.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 744.11 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 726.61 Tm (We saw people receive visitors throughout the day, and visitors we spoke with made )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 709.11 Tm (positive comments about the care and approach of staff at the home. We saw relatives )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 691.62 Tm (sit outside in some instances with people they had come to visit as it was a warm and )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 674.12 Tm (sunny day. One group of visitors said that it would be good if the garden could be )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 656.63 Tm (improved and tables with parasols purchased to shade people from the sun.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 639.13 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 621.63 Tm (We spoke with the Activities Organiser who visits Willows Court three days a week, )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 604.14 Tm (she showed us the activity files and records which she has for each person. They told )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 586.64 Tm (us that they had spoken with each person to find out what their interests were, and )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 569.15 Tm (what they would like to do. Records showed that people have engaged in activities )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 551.65 Tm (which are mostly on a one to one basis. We observed someone going out for a walk )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 534.15 Tm (with the Activities Organiser and also saw her support people to read newspaper )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 516.66 Tm (articles and complete word and number puzzles. A trip to Rutland Water Park has )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 499.16 Tm (been arranged and several people we spoke with said they would be going. We noted )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 481.67 Tm (that some people read newspapers or a book, whilst others watched television or slept )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 464.17 Tm (in an armchair.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 446.67 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 429.18 Tm (One day a week an external organisation visits the home known as Learning Fourth )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 411.68 Tm (Age, which provides one to one support helping people to learn about things of )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 394.19 Tm (interest to them, we noted in the hallway a newspaper article which was about one )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 376.69 Tm (person who lived at the home being supported to learn about their place of birth.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 359.19 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 341.7 Tm (We noted that people who live at the home started to be seated for their lunchtime )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 324.2 Tm (meal at 11:40, however lunch was not served until 12 Noon, given that when we )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 306.71 Tm (arrived at the home some people were still eating breakfast at 8.30 the time between )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 289.21 Tm (breakfast and the lunchtime meal is limited. We saw people being asked what they )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 271.71 Tm (wanted to eat, their were two main course and dessert choices, which were written on )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 254.22 Tm (the menu on the wall of the dining room, we discussed with the Registered Manager )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 236.72 Tm (that for some people living at the home reading the information and choosing what )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 219.23 Tm (they wanted to eat could be difficult due to their disability and providing additional )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 201.73 Tm (support for example using photographs of meals to help people make a choice and be )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 184.23 Tm (aware of the menu.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 166.74 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 149.24 Tm (We also spoke to the Registered Manager about meals being served to people ready )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 131.75 Tm (plated from the kitchen, and we noted in some instances meals were put onto the )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 114.25 Tm (table and then the person was told it was their. We suggested to the Registered )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 96.75 Tm (Manager that to promote choice and independence if serving dishes were placed on )Tj ET endstream endobj 47 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 48 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (18)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 38.87 w 34.6 791.97 m 562.54 791.97 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 17.5 w 33.47 780.16 m 563.66 780.16 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 769.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 769.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 770.29 m 565.87 770.29 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm (the dining tables along with jugs of drink then people could serve themselves.)Tj ET endstream endobj 49 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 50 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0.001 w /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 785.57 Tm (Complaints and protection )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 766 Tm ()Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj ET 1 1 1 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 717.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 87.25 w 32.32 669.88 m 562.53 669.88 l S 0.001 w 1 1 1 RG 17 w 31.2 635.88 m 563.65 635.88 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 645.5 m 565.85 645.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 715.75 m 565.85 715.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 645.5 m 565.85 645.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 626.25 m 565.85 626.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 716.83 m 30.07 625.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 716.83 m 564.78 625.17 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 702.57 Tm (If people have concerns with their care, they or people close to them know how to )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 685.57 Tm (complain. Any concern is looked into and action taken to put things right. The care )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.57 Tm (home safeguards people from abuse and neglect and takes action to follow up any )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.57 Tm (allegations.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 632.32 Tm (Peoples legal rights are protected, including being able to vote in elections.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 608 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 586 Tm (7KLVLVZKDWSHRSOHVWD\\LQJLQWKLVFDUHKRPHH[SHULHQFH)Tj ET /F1 12 Tf BT 1 0 0 1 369.04 586 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 563.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 124.35 w 34.6 497 m 562.54 497 l S 0.001 w 1 1 1 RG 22.5 w 32.35 550.17 m 564.79 550.17 l S 0.001 w 101.85 w 33.47 485.75 m 563.66 485.75 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 537.8 m 565.87 537.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 538.88 m 32.35 432.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 538.88 m 564.79 432.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 537.8 m 564.79 537.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 433.7 m 565.87 433.7 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 546.86 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 522.12 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 522.12 Tm (adequate)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 319.4 522.12 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 504.62 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 477.75 Tm (People living at Willows Court have access to a complaints procedure but are not )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 460.25 Tm (aware in all instances of how to use it, staff training has taken place which promotes )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 442.76 Tm (the understanding of staff to support the rights of people at the home.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 418.01 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 325.8 w 34.6 244.93 m 562.54 244.93 l S 0.001 w 1 1 1 RG 22.5 w 32.35 398.83 m 564.79 398.83 l S 0.001 w 304.43 w 33.47 233.12 m 563.66 233.12 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 386.45 m 565.87 386.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 387.53 m 32.35 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 387.53 m 564.79 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 386.45 m 564.79 386.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 79.78 m 565.87 79.78 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 395.52 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 370.77 Tm (We wanted to find out how the staff at Willows Court promote the safety and welfare )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 353.27 Tm (of people who use the service, written information supplied by the Registered Manager )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 335.78 Tm (before our visit told us that the home has reviewed its Complaints Procedure and )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 318.28 Tm (introduced a new complaints form. The self assessment tool completed by the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 300.79 Tm (Registered Manager also told us that staff have received training to help staff )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 283.29 Tm (understand their role and responsibility in safeguarding vulnerable adults, and raising )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 265.79 Tm (any concerns they may have.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 248.3 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 230.8 Tm (We noted that the complaints procedure is displayed on the wall in the entrance foyer, )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 213.31 Tm (and we asked people living at the home if they knew how to complain, the answers )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 195.81 Tm (they gave were conflicting with some people saying they would speak with staff whilst )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 178.31 Tm (others said with a member of their family. Willows Court has received one complaint )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 160.82 Tm (since the last key inspection, this was recorded along with the outcome and feedback )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 143.32 Tm (given to the complainant.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 125.83 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 108.33 Tm (We looked at staff training records and found that the Registered Manager along with )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 90.83 Tm (a majority of staff have received training which will enable them to understand and )Tj ET endstream endobj 51 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 52 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (20)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 441.27 w 34.6 590.77 m 562.54 590.77 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 419.9 w 33.47 578.96 m 563.66 578.96 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 366.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 366.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 367.88 m 565.87 367.88 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm (support people living at Willows Court by having a greater understanding as to how )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 761.6 Tm (they need to work with people to maximise their rights and choices. The training they )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 744.11 Tm (received was on the Mental Capacity Act and senior staff including the Registered )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 726.61 Tm (Manager had received training on Deprivation of Liberty Safeguards.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 709.11 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 691.62 Tm (We looked at the staff recruitment records for the three staff on duty. All the files )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 674.12 Tm (contained records to demonstrate staff were appointed and started work after )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 656.63 Tm (satisfactory references were received. There were records to show checks were carried )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 639.13 Tm (out on applicants to make to make sure they were suitable to work with vulnerable )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 621.63 Tm (people, known as as the Criminal Records Bureau \(CRB\) disclosure. The staff rota )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 604.14 Tm (viewed was reflective of the staff working on the day, we noted their is one agency )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 586.64 Tm (member of staff who works regularly on a night shift, working alongside an employee )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 569.15 Tm (of Willows Court.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 551.65 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 534.15 Tm (Since the last key inspection the Registered Person and Registered Manager have )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 516.66 Tm (continued to work with Social Services and have involved a consultancy firm, to work )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 499.16 Tm (alongside them, to resolve the issues identified previously as areas for concern. This )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 481.67 Tm (was overseen by Social Services who are responsible for ensuring that vulnerable )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 464.17 Tm (adults are safeguarded. Meetings held involving Willows Court, Social Services and )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 446.67 Tm (representatives of the Care Quality Commission have continued and have now )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 429.18 Tm (concluded that the safeguarding concern has been dealt with and that sufficient )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 411.68 Tm (improvements in the home have taken place, which will for the near future continue to )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 394.19 Tm (be monitored to ensure improvements and recommendations made continue to be )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 376.69 Tm (implemented.)Tj ET endstream endobj 53 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 54 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (21)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0.001 w /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 785.57 Tm (Environment )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 766 Tm ()Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj ET 1 1 1 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 717.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 661.38 m 562.53 661.38 l S 0.001 w 1 1 1 RG 68 w 31.2 644.38 m 563.65 644.38 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 679.5 m 565.85 679.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 715.75 m 565.85 715.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 679.5 m 565.85 679.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 609.25 m 565.85 609.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 716.83 m 30.07 608.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 716.83 m 564.78 608.17 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 702.57 Tm (People stay in a safe and well-maintained home that is homely, clean, pleasant and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 685.57 Tm (hygienic. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 666.32 Tm (People stay in a home that has enough space and facilities for them to lead the life )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 649.32 Tm (they choose and to meet their needs. The home makes sure they have the right )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 632.32 Tm (specialist equipment that encourages and promotes their independence. Their room )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 615.32 Tm (feels like their own, it is comfortable and they feel safe when they use it.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 591 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 569 Tm (7KLVLVZKDWSHRSOHVWD\\LQJLQWKLVFDUHKRPHH[SHULHQFH)Tj ET /F1 12 Tf BT 1 0 0 1 369.04 569 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 546.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 124.35 w 34.6 480 m 562.54 480 l S 0.001 w 1 1 1 RG 22.5 w 32.35 533.17 m 564.79 533.17 l S 0.001 w 101.85 w 33.47 468.75 m 563.66 468.75 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 520.8 m 565.87 520.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 521.88 m 32.35 415.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 521.88 m 564.79 415.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 520.8 m 564.79 520.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 416.7 m 565.87 416.7 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 529.86 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 505.12 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 505.12 Tm (adequate)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 319.4 505.12 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 487.62 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 460.75 Tm (Willows Court had improved the home to provide a homely and comfortable )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 443.25 Tm (environment for people to live, improvements are needed to promote the safety and )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 425.76 Tm (quality of lives for people in some bedrooms in the home.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 401.01 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 308.8 w 34.6 236.43 m 562.54 236.43 l S 0.001 w 1 1 1 RG 22.5 w 32.35 381.83 m 564.79 381.83 l S 0.001 w 287.43 w 33.47 224.62 m 563.66 224.62 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 369.45 m 565.87 369.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 370.53 m 32.35 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 370.53 m 564.79 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 369.45 m 564.79 369.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 79.78 m 565.87 79.78 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 378.52 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 353.77 Tm (We had a tour of Willows Court and looked at all communal areas of the home and a )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 336.27 Tm (majority of the bedrooms, we did this to find out what improvements have been made )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 318.78 Tm (since the last key inspection, where areas of concern were found including cleanliness )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 301.28 Tm (and infection control issues.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 283.79 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 266.29 Tm (The lounge and lower lounge were in good decorative order with new armchairs and )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 248.79 Tm (flooring, the dining room had been painted but was still waiting for curtains to be )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 231.3 Tm (hung. The dining room has patio doors which lead into the conservatory, we noted )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 213.8 Tm (that the gap which was identified previously as a potential trip hazard has been )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 196.31 Tm (reduced, with only a small gap remaining to allow the patio doors to open and close. )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 178.81 Tm (The conservatory could benefit from improvements to include new blinds and )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 161.31 Tm (furniture.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 143.82 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 126.32 Tm (Bedrooms had been painted and new carpets and curtains fitted along with new )Tj ET /F2 12 Tf BT 1 0 0 1 524.37 126.32 Tm (co-)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 108.83 Tm (ordinated)Tj ET /F2 12 Tf BT 1 0 0 1 93.91 108.83 Tm ( bedroom furniture that included a bed, wardrobe, draws and bedside )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 91.33 Tm (cabinet. The bed covers, curtains and armchair were also co-ordinated with reference )Tj ET endstream endobj 56 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 57 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (22)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 598.74 w 34.6 512.03 m 562.54 512.03 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 577.37 w 33.47 500.22 m 563.66 500.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 209.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 209.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 210.41 m 565.87 210.41 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm (to the fabric and colour. All but one bedroom at the home has an en-suite facility )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 761.6 Tm (which consists of a wash hand basin and toilet, a majority of these have been re-tiled )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 744.11 Tm (and new toilets and sinks installed, the Registered Manager said that this would be )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 726.61 Tm (undertaken in all bedrooms. We noted when we looked into the en-suite of an )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 709.11 Tm (unoccupied room that their was an infestation of ants, the Registered Manager )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 691.62 Tm (contacted the company the homes contracts with to deal with this issue, and they )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 674.12 Tm (visited that day and dealt with the problem.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 656.63 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 639.13 Tm (Willows Court has some bedrooms which are shared rooms, and we noted that whilst )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 621.63 Tm (these were unoccupied at the time of our visit a privacy screen or curtain was not in )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 604.14 Tm (place. We observed that should the screen or curtain be installed the division of the )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 586.64 Tm (room space would not in all instances be equal to both occupants, and that the )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 569.15 Tm (furniture such as wardrobe and arm chair would not be accommodated within a )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 551.65 Tm (persons individual space.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 534.15 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 516.66 Tm (The previous key inspection noted that bedrooms to the lower ground floor to the rear )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 499.16 Tm (of the property were very dark and lacked natural light, we found this still to be the )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 481.67 Tm (case. The Registered Manager said that the trees and shrubs had been pruned but this )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 464.17 Tm (had made little or no difference. The lack of available natural light in these rooms )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 446.67 Tm (mean that anyone considering staying in these rooms is at greater risk of a fall or )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 429.18 Tm (accident, and would need to be considered when assessing the needs of someone )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 411.68 Tm (considering moving into the home, and should be reflected within the information )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 394.19 Tm (supplied by the home known as the Statement of Purpose and Service User Guide. )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 376.69 Tm (The Registered Person needs to take all reasonable steps to increase the natural light )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 359.19 Tm (in these rooms, which should include the removal of the trees and shurbs.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 341.7 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 324.2 Tm (We noted that concerns identified at the previous key inspection about infection )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 306.71 Tm (control concerns had been dealt with and we found that soap dispensers contained )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 289.21 Tm (liquid soap, and that individual toiletries were kept within peoples own bedroom and )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 271.71 Tm (not left for others to use. We also found that prescribed creams and other ointments )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 254.22 Tm (were now kept within the medication trolley to reduce the risk of infection. Bacterial )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 236.72 Tm ('gel' dispensers are located in communal areas in the home, and staff and visitors are )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 219.23 Tm (encouraged to use them to reduce infection within the home.)Tj ET endstream endobj 58 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 59 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (23)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0.001 w /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 785.57 Tm (Staffing )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 766 Tm ()Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj ET 1 1 1 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 717.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 661.38 m 562.53 661.38 l S 0.001 w 1 1 1 RG 17 w 31.2 618.88 m 563.65 618.88 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 628.5 m 565.85 628.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 715.75 m 565.85 715.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 628.5 m 565.85 628.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 609.25 m 565.85 609.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 716.83 m 30.07 608.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 716.83 m 564.78 608.17 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 702.57 Tm (People have safe and appropriate support as there are enough competent staff on duty )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 685.57 Tm (at all times. They have confidence in the staff at the home because checks have been )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.57 Tm (done to make sure that they are suitable to care for them. Their needs are met and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.57 Tm (they are cared for by staff who get the relevant training and support from their )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.57 Tm (managers.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 615.32 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 591 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 569 Tm (7KLVLVZKDWSHRSOHVWD\\LQJLQWKLVFDUHKRPHH[SHULHQFH)Tj ET /F1 12 Tf BT 1 0 0 1 369.04 569 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 546.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 124.35 w 34.6 480 m 562.54 480 l S 0.001 w 1 1 1 RG 22.5 w 32.35 533.17 m 564.79 533.17 l S 0.001 w 101.85 w 33.47 468.75 m 563.66 468.75 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 520.8 m 565.87 520.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 521.88 m 32.35 415.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 521.88 m 564.79 415.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 520.8 m 564.79 520.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 416.7 m 565.87 416.7 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 529.86 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 505.12 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 505.12 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 292.92 505.12 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 487.62 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 460.75 Tm (People who live at Willows Court are supported by staff who have undergone a robust )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 443.25 Tm (recruitment process and are employed in sufficient numbers to meet their personal )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 425.76 Tm (care needs and have received training relevant to their role.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 401.01 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 308.8 w 34.6 236.43 m 562.54 236.43 l S 0.001 w 1 1 1 RG 22.5 w 32.35 381.83 m 564.79 381.83 l S 0.001 w 287.43 w 33.47 224.62 m 563.66 224.62 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 369.45 m 565.87 369.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 370.53 m 32.35 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 370.53 m 564.79 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 369.45 m 564.79 369.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 79.78 m 565.87 79.78 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 378.52 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 353.77 Tm (We wanted to find out whether the number of staff working at the home and the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 336.27 Tm (training they receive enables them to care and support people who live at Willows )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 318.78 Tm (Court effectively. We did this by looking at the staff rota, through observation and by )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 301.28 Tm (looking at training records.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 283.79 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 266.29 Tm (When we arrived at the home their were three care staff on duty, which included a )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 248.79 Tm (senior carer, along with staff who were working in the kitchen preparing breakfast and )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 231.3 Tm (the lunchtime meal. At the time of our visit their were thirteen people living at the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 213.8 Tm (home. Many people were already up when we arrived, eating breakfast or sitting in )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 196.31 Tm (one of the lounges. The Registered Manager and the joint owner of the home arrived )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 178.81 Tm (shortly after our arrival, as did the Activities Organsier and a cleaner.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 161.31 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.57 143.82 Tm (Care staff were able to focus on the needs of people living at the home, with the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 126.32 Tm (Activity Organiser and other staff undertaking their specific roles and responsibilities, )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 108.83 Tm (in the afternoon we noted that care staff had time to encourage people in one to one )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 91.33 Tm (activities such as numeracy puzzles. Staffing levels at the time of our visit were able )Tj ET endstream endobj 60 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 61 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (24)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 563.75 w 34.6 529.53 m 562.54 529.53 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 542.38 w 33.47 517.72 m 563.66 517.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 244.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 244.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 245.41 m 565.87 245.41 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm (to meet the needs of people living at the home, but the number of staff on duty would )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 761.6 Tm (need to be increased should more people move into the home. The Registered )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 744.11 Tm (Manager told us that they were in the process of recruiting additional care and )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 726.61 Tm (cleaning staff.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 709.11 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 691.62 Tm (We looked at the training records of staff along with the information provided by the )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 674.12 Tm (Registered Manager in the self assessment tool, which told us that 31% of staff have )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 656.63 Tm (attained a National Vocational Qualification in Care. We found that their has been a )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 639.13 Tm (significant increase in training undertaken by staff at the home in this current year. )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 621.63 Tm (Training records show that this has focused on specific areas which include health and )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 604.14 Tm (safety including infection control and moving and handling, training linked to care )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 586.64 Tm (practices which includes administration of medication and dementia awareness, along )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 569.15 Tm (with training to promote peoples rights which include Deprivation of Liberty )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 551.65 Tm (Safeguards and the Mental Capacity Act.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 534.15 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 516.66 Tm (Through discussion with staff we found that staff feel more involved in the day to day )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 499.16 Tm (running of the home, and that the training they have received along with the guidance )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 481.67 Tm (provided by the consultancy firm has enabled them to have a greater understanding )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 464.17 Tm (as to their role and responsibility in providing good quality care. Staff said that they )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 446.67 Tm (receive regular supervisions, which enable them to discuss specific issues including )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 429.18 Tm (ways of working, whilst senior carers told us that they have weekly meetings to )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 411.68 Tm (discuss good practice.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 394.19 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 376.69 Tm (We wanted to find out how staff were recruited and whether the recruitment of staff )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 359.19 Tm (promoted the health and well being of people who use the service. We looked at the )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 341.7 Tm (staff records for the staff who were working in the home on the day or our site visit )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 324.2 Tm (which evidence that staff are recruited using satisfactory procedures.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 306.71 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 289.21 Tm (The Registered Manager told us that induction training is now provided by Skills for )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 271.71 Tm (Care, and the training that staff have received this year, has been provided in the )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 254.22 Tm (main by this organisation along with distance learning courses.)Tj ET endstream endobj 62 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 63 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (25)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 1 1 1 RG 13.6 w 29.55 794.85 m 566.93 794.85 l S 0.001 w /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 785.57 Tm (Management and administration )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 29.55 766 Tm ()Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 747.89 Tm (These are the outcomes that people )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 747.89 Tm (staying in care homes)Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 747.89 Tm ( should experience. They )Tj ET 1 1 1 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.4 Tm (reflect the things that people have said are important to them:)Tj ET 1 1 1 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 717.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 189.25 w 32.32 618.88 m 562.53 618.88 l S 0.001 w 1 1 1 RG 102 w 31.2 576.38 m 563.65 576.38 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 628.5 m 565.85 628.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 715.75 m 565.85 715.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 628.5 m 565.85 628.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 524.25 m 565.85 524.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 716.83 m 30.07 523.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 716.83 m 564.78 523.17 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 702.57 Tm (People have confidence in the care home because it is led and managed appropriately. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 685.57 Tm (People control their own money and choose how they spend it. If they or someone )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.57 Tm (close to them cannot manage their money, it is managed by the care home in their )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.57 Tm (best interests. The environment is safe for people and staff because appropriate health )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.57 Tm (and safety practices are carried out.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 615.32 Tm (People get the right support from the care home because the manager runs it )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.32 Tm (appropriately with an open approach that makes them feel valued and respected. The )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 581.32 Tm (people staying at the home are safeguarded because it follows clear financial and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 564.32 Tm (accounting procedures, keeps records appropriately and ensures their staff understand )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 547.32 Tm (the way things should be done. They get the right care because the staff are )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 530.32 Tm (supervised and supported by their managers.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 506 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 484 Tm (7KLVLVZKDWSHRSOHVWD\\LQJLQWKLVFDUHKRPHH[SHULHQFH)Tj ET /F1 12 Tf BT 1 0 0 1 369.04 484 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 461.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 141.85 w 34.6 386.25 m 562.54 386.25 l S 0.001 w 1 1 1 RG 22.5 w 32.35 448.17 m 564.79 448.17 l S 0.001 w 119.35 w 33.47 375 m 563.66 375 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 435.8 m 565.87 435.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 436.88 m 32.35 313.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 436.88 m 564.79 313.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 435.8 m 564.79 435.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 314.2 m 565.87 314.2 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 444.86 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 420.12 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 259.17 420.12 Tm (adequate)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 319.4 420.12 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 402.62 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 36.62 375.75 Tm (The management of Willows Court has improved which has improved the care and )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 358.25 Tm (support people receive, further opportunities need to be created for consultation with )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 340.76 Tm (people who live at the home and their relatives so that their views are used to )Tj ET /F2 12 Tf BT 1 0 0 1 36.62 323.26 Tm (continually develop the service for the benefit of people living at the home.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 298.52 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 206.3 w 34.6 185.18 m 562.54 185.18 l S 0.001 w 1 1 1 RG 22.5 w 32.35 279.33 m 564.79 279.33 l S 0.001 w 184.93 w 33.47 173.37 m 563.66 173.37 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 266.96 m 565.87 266.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 268.04 m 32.35 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 268.04 m 564.79 78.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 266.96 m 564.79 266.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 79.78 m 565.87 79.78 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 276.02 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 251.27 Tm (The Registered Manager of Willows Court Miss Rebecca Keightley has completed a )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 233.78 Tm (National Vocational Qualification at level 4, and she told us that she will be )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 216.28 Tm (commencing a management course at college in September 2009. We looked at )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 198.79 Tm (training records and found that Miss Keightley has attended various training up to and )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 181.29 Tm (including June 2009, which enables her to undertake and understand her role and )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 163.79 Tm (responsibility as the Registered Manager. The training she has attended focused on )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 146.3 Tm (specific areas which include managerial responsibilities, the promotion and )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 128.8 Tm (understanding of service user rights, health and safety topics, and topics linked to the )Tj ET /F2 12 Tf BT 1 0 0 1 36.57 111.31 Tm (care of people living at Willows Court.)Tj ET /F2 12 Tf BT 1 0 0 1 36.57 93.81 Tm ()Tj ET endstream endobj 64 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 65 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (26)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 728.25 w 34.6 447.28 m 562.54 447.28 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 706.88 w 33.47 435.47 m 563.66 435.47 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 79.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 79.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 80.9 m 565.87 80.9 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm (The Registered Manager completed a self assessment tool as part of the inspection )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 761.6 Tm (process, which contained information we needed. The level of information provided )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 744.11 Tm (could be improved by including how the management of the home such as training )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 726.61 Tm (impacts on the care and support people receive.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 709.11 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 691.62 Tm (We spoke with Miss Keightley about the training she had undertaken, and she spoke )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 674.12 Tm (with enthusiasm and told us that she particularly enjoyed undertaking the training )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 656.63 Tm (which supports the rights of people living at the home, which included training on the )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 639.13 Tm (Mental Capacity Act and Deprivation of Liberty safeguards, and she was able to tell us )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 621.63 Tm (how the training she had received would be used in day to day practices, which )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 604.14 Tm (included identifying people at the home to be referred to the Deprivation of Liberty )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 586.64 Tm (Safeguard team.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 569.15 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 551.65 Tm (The Registered Manager discussed the training they had received with regards to )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 534.15 Tm (dementia awareness, and when we discussed the further development of care plans )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 516.66 Tm (for people with dementia and recording peoples preferred daily routines, she was able )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 499.16 Tm (to tell us about how the training she had attended supported this area of )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 481.67 Tm (improvement.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 464.17 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 446.67 Tm (We observed the Registered Manager throughout the day offering guidance to staff on )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 429.18 Tm (good care practices as well as speaking with visitors to the home. We also saw her )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 411.68 Tm (meet with a contractor to discuss the improvement of the garden. Staff told us that )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 394.19 Tm (they have a greater understanding of their role and responsibility within the home, )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 376.69 Tm (and that staff supervisions and meetings enable them to keep up to date and discuss )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 359.19 Tm (the day to day issues within the home.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 341.7 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 324.2 Tm (The Registered Person has employed on a temporary basis the services of a )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 306.71 Tm (management consultancy firm to support them and the Registered Manager in )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 289.21 Tm (developing Willows Court to improve the care and support people at the home receive )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 271.71 Tm (and review how the home is managed, which included looking at the paper work and )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 254.22 Tm (day to day management issues. This along with the training staff have undertaken has )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 236.72 Tm (improved how the service operates on a day to day basis and the outcomes for people )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 219.23 Tm (living at the home.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 201.73 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 184.23 Tm (The Registered Manager told us that surveys had been sent to people who live at the )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 166.74 Tm (home and their relatives seeking the views of people, to date three had been )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 149.24 Tm (returned, we viewed these and found them to be generally positive. We noted when )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 131.75 Tm (we arrived that on the wall of entrance foyer was a list of dates for meetings for )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 114.25 Tm (people who live at the home and their relatives and friends, however the Registered )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 96.75 Tm (Manager told us that no one had attended the first meeting.)Tj ET endstream endobj 66 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 67 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 456.46 52.04 Tm ()Tj ET /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (27)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 476.27 w 34.6 573.27 m 562.54 573.27 l S 0.001 w 1 1 1 RG 22.5 w 32.35 802.41 m 564.79 802.41 l S 0.001 w 454.9 w 33.47 561.46 m 563.66 561.46 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.27 790.03 m 565.87 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 791.11 m 32.35 331.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.79 791.11 m 564.79 331.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.35 790.03 m 564.79 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.27 332.89 m 565.87 332.89 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 779.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 761.6 Tm (We discussed the development of quality assurance and suggested that newsletters )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 744.11 Tm (could be away to keep everyone informed about what is happening in the home, which )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 726.61 Tm (could include information about staffing, improvements to the home, activities and )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 709.11 Tm (planned events. The Registered Manager said they would consider this idea. The )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 691.62 Tm (Registered Person now visits the home monthly and speaks with people who live at )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 674.12 Tm (the home, visitors and staff as well as looking at various records and undertaking a )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 656.63 Tm (tour of the building. The Registered Person then produces a written report which the )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 639.13 Tm (Registered Manager has a copy of that details the outcome of their visit along with any )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 621.63 Tm (actions needed to be undertaken to address any issues identified.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 604.14 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 586.64 Tm (Staff we spoke with along with information detailed with the self assessment tool )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 569.15 Tm (completed by the Registered Manager told us that staff are regularly supervised and )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 551.65 Tm (meetings are held frequently to discuss care practices and the day to day running of )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 534.15 Tm (the home.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 516.66 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 499.16 Tm (We discussed with the Registered Manager areas of risk which had been highlighted at )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 481.67 Tm (the previous key inspection. We noted that window restrictors are now fitted on )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 464.17 Tm (windows in the home and other concerns with regard to infection control have been )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 446.67 Tm (addressed. We looked at the report completed by the Environmental Health Officer in )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 429.18 Tm (March 2009, and noted that requirements and recommendations made had been acted )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 411.68 Tm (upon.)Tj ET /F2 12 Tf BT 1 0 0 1 34.32 394.19 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.32 376.69 Tm (Information the Registered manager supplied prior to the site visit details the regular )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 359.19 Tm (maintenance of equipment and systems in the home, including heating and electrical )Tj ET /F2 12 Tf BT 1 0 0 1 34.32 341.7 Tm (systems along with fire fighting equipment and systems.)Tj ET endstream endobj 68 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 70 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 31.8 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99216 0.9451 0.76078 RG 36.25 w 29.47 793.28 m 564.97 793.28 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 28.35 784.78 m 422.1 784.78 l S 0.001 w 17 w 424.35 784.78 m 467.1 784.78 l S 0.001 w 1 1 1 RG 17 w 469.35 784.78 m 494.1 784.78 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 496.35 784.78 m 539.1 784.78 l S 0.001 w 1 1 1 RG 17 w 541.35 784.78 m 566.1 784.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 813.65 m 568.3 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 775.15 m 568.3 775.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 814.73 m 27.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 795.48 m 423.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 795.48 m 468.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 795.48 m 495.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 795.48 m 540.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 814.73 m 567.22 774.08 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 33.75 800.47 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F2 12 Tf BT 1 0 0 1 429.75 781.22 Tm (Yes)Tj ET /F7 12 Tf BT 1 0 0 1 476.37 783.16 Tm (5)Tj ET /F2 12 Tf BT 1 0 0 1 501.75 781.22 Tm (No)Tj ET /F7 12 Tf BT 1 0 0 1 546.75 783.16 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 69.18 w 31.2 685.06 m 566.2 685.06 l S 0.001 w 30.3 w 31.2 633.07 m 91 633.07 l S 0.001 w 30.3 w 93.25 633.07 m 197.4 633.07 l S 0.001 w 30.3 w 199.65 633.07 m 289.5 633.07 l S 0.001 w 30.3 w 291.75 633.07 m 473.9 633.07 l S 0.001 w 30.3 w 476.15 633.07 m 566.2 633.07 l S 0.001 w 1 1 1 RG 256.86 w 31.2 487.24 m 91.05 487.24 l S 0.001 w 256.86 w 93.3 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615.72 l S 0.001 w [] 0 d /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 703.57 Tm (Outstanding statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 685.15 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 670.57 Tm (been met.)Tj ET /F2 12 Tf BT 1 0 0 1 95.57 670.57 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 104.02 670.57 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 655.99 Tm (Act 2000, Care Homes Regulations 2001 and the National Minimum Standards.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 638.17 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 635.17 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 635.17 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 635.17 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 635.17 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 623.02 Tm (action)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 603.61 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 600.61 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 600.61 Tm (4)Tj ET /F2 12 Tf BT 1 0 0 1 294.55 600.61 Tm (The statement of purpose )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 586.03 Tm (and service user guide must )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 571.45 Tm (be kept up to date, contain )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 556.87 Tm (accurate information about )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 542.29 Tm (the home, services offered, )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 527.71 Tm (staffing, training and the )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 513.13 Tm (management of the home.)Tj ET /F2 12 Tf BT 1 0 0 1 294.55 495.55 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 294.55 480.97 Tm (To ensure people can make )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 466.39 Tm (an informed decision about )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 451.81 Tm (using the home that meets )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 437.23 Tm (their needs. By failing to do )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 422.65 Tm (so, you are in breach of )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 408.07 Tm (Regulation 4 and Schedule 1, )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 393.49 Tm (which is an offence under the )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 378.91 Tm (Care Homes Regulations )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 364.33 Tm (2001.)Tj ET /F2 12 Tf BT 1 0 0 1 478.9 600.61 Tm (21/02/2009)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 344.5 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 341.5 Tm (25)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 341.5 Tm (23)Tj ET /F2 12 Tf BT 1 0 0 1 294.55 341.5 Tm (Regulation 23\(2\)\(p\). The )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 326.92 Tm (bedrooms at the rear of the )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 312.34 Tm (property must have sufficient )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 297.76 Tm (natural light to ensure the )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 283.18 Tm (well being of the people )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 268.6 Tm (using the service.)Tj ET /F2 12 Tf BT 1 0 0 1 294.55 251.02 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 294.55 236.44 Tm (This would ensure people )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 221.86 Tm (have sufficient lighting in the )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 207.28 Tm (bedroom that meets their )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 192.7 Tm (needs. By failing to do so )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 178.12 Tm (you are in breach of )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 163.54 Tm (Regulation 23\(2\)\(p\) of the )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 148.96 Tm (Care Homes Regulations )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 134.38 Tm (2001.)Tj ET /F2 12 Tf BT 1 0 0 1 478.9 341.5 Tm (21/04/2009)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 114.55 Tm (3)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 111.55 Tm (25)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 111.55 Tm (23\(2\)\(p\))Tj ET /F2 12 Tf BT 1 0 0 1 294.55 111.55 Tm (The Registered Person to )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 96.97 Tm (ensure that there is sufficient )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 82.39 Tm (natural light in the bedrooms )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 67.81 Tm (to the rear of the property to )Tj ET /F2 12 Tf BT 1 0 0 1 478.9 111.55 Tm (18/06/2008)Tj ET endstream endobj 71 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 72 0 obj <>stream 0 J 0.98431 0.78824 0.08627 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[] 0 d 2.25 w 290.62 743.3 m 290.62 708.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 743.3 m 475.02 708.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 814.73 m 567.32 708.6 l S 0.001 w [] 0 d /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 796.45 Tm (Outstanding statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 778.03 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 763.45 Tm (been met.)Tj ET /F2 12 Tf BT 1 0 0 1 95.57 763.45 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 104.02 763.45 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 748.87 Tm (Act 2000, Care Homes Regulations 2001 and the National Minimum Standards.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 731.05 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 728.05 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 728.05 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 728.05 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 728.05 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 715.9 Tm (action)Tj ET /F2 12 Tf BT 1 0 0 1 292.3 698.74 Tm (ensure the safety and well )Tj ET /F2 12 Tf BT 1 0 0 1 292.3 684.16 Tm (being of people using the )Tj ET /F2 12 Tf BT 1 0 0 1 292.3 669.58 Tm (service.)Tj ET /F2 12 Tf BT 1 0 0 1 292.3 649 Tm ()Tj ET endstream endobj 73 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 74 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (30)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 31.8 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 797.57 Tm (Requirements and recommendations from this inspection:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 782.15 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 52.74 w 31.2 748.59 m 566.2 748.59 l S 0.001 w 30.3 w 31.2 704.82 m 91 704.82 l S 0.001 w 30.3 w 93.25 704.82 m 197.4 704.82 l S 0.001 w 30.3 w 199.65 704.82 m 289.5 704.82 l S 0.001 w 30.3 w 291.75 704.82 m 473.9 704.82 l S 0.001 w 30.3 w 476.15 704.82 m 566.2 704.82 l S 0.001 w 1 1 1 RG 20.58 w 31.2 677.13 m 91.05 677.13 l S 0.001 w 20.58 w 93.3 677.13 m 197.4 677.13 l S 0.001 w 20.58 w 199.65 677.13 m 289.45 677.13 l S 0.001 w 20.58 w 291.7 677.13 m 473.8 677.13 l S 0.001 w 20.58 w 476.05 677.13 m 566.1 677.13 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.07 689.63 m 30.07 664.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 689.63 m 567.22 664.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 721.1 m 568.4 721.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 688.55 m 568.3 688.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 689.63 m 92.17 664.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 689.63 m 198.52 664.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 689.63 m 290.57 664.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 689.63 m 474.92 664.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 776.09 m 568.4 776.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 721.1 m 568.4 721.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 688.55 m 568.4 688.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 665.72 m 568.3 665.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 777.17 m 30.07 687.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 722.18 m 92.12 687.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 722.18 m 198.52 687.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 722.18 m 290.62 687.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 722.18 m 475.02 687.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 777.17 m 567.32 687.47 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 759.9 Tm (Immediate requirements:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 742.32 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 727.74 Tm (The registered person had to meet these within 48 hours.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 709.92 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 706.92 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 706.92 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 706.92 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 706.92 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 694.77 Tm (action)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 675.36 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 96.15 672.36 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 202.5 672.36 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 294.55 672.36 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 478.9 672.36 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 66.74 w 31.2 594.97 m 566.2 594.97 l S 0.001 w 30.3 w 31.2 544.2 m 91 544.2 l S 0.001 w 30.3 w 93.25 544.2 m 197.4 544.2 l S 0.001 w 30.3 w 199.65 544.2 m 289.5 544.2 l S 0.001 w 30.3 w 291.75 544.2 m 473.9 544.2 l S 0.001 w 30.3 w 476.15 544.2 m 566.2 544.2 l S 0.001 w 1 1 1 RG 204 w 31.2 424.8 m 91.05 424.8 l S 0.001 w 204 w 93.3 424.8 m 197.4 424.8 l S 0.001 w 204 w 199.65 424.8 m 289.45 424.8 l S 0.001 w 204 w 291.7 424.8 m 473.8 424.8 l S 0.001 w 204 w 476.05 424.8 m 566.1 424.8 l S 0.001 w 221 w 31.2 210.05 m 91.05 210.05 l S 0.001 w 221 w 93.3 210.05 m 197.4 210.05 l S 0.001 w 221 w 199.65 210.05 m 289.45 210.05 l S 0.001 w 221 w 291.7 210.05 m 473.8 210.05 l S 0.001 w 221 w 476.05 210.05 m 566.1 210.05 l S 0.001 w 34.4 w 31.2 80.1 m 91.05 80.1 l S 0.001 w 34.4 w 93.3 80.1 m 197.4 80.1 l S 0.001 w 34.4 w 199.65 80.1 m 289.45 80.1 l S 0.001 w 34.4 w 291.7 80.1 m 473.8 80.1 l S 0.001 w 34.4 w 476.05 80.1 m 566.1 80.1 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 321.68 m 568.3 321.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 98.43 m 568.3 98.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 529.01 m 30.07 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 529.01 m 567.22 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 560.48 m 568.4 560.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 527.93 m 568.3 527.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 529.01 m 92.17 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 529.01 m 198.52 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 529.01 m 290.57 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 529.01 m 474.92 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 629.47 m 568.4 629.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 560.48 m 568.4 560.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 527.93 m 568.4 527.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 321.68 m 568.3 321.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 98.43 m 568.3 98.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 61.78 m 568.3 61.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 630.55 m 30.07 526.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 561.56 m 92.12 526.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 561.56 m 198.52 526.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 561.56 m 290.62 526.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 561.56 m 475.02 526.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 630.55 m 567.32 526.85 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 616.28 Tm (Statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 596.28 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 581.7 Tm (Standards Act 2000, Care Homes)Tj ET /F2 12 Tf BT 1 0 0 1 239.77 581.7 Tm (Regulations 2001 and the National Minimum )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 567.12 Tm (Standards. The registered person\(s\) must do this within the timescales we have set.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 549.3 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 546.3 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 546.3 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 546.3 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 546.3 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 534.15 Tm (action)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 514.74 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 99.3 514.74 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 201.55 514.74 Tm (5)Tj ET /F2 12 Tf BT 1 0 0 1 298.05 514.74 Tm (The Registered Person to )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 497.74 Tm (review the Service Users )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 480.74 Tm (Guide so that it contains up )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 463.74 Tm (to date and accurate )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 446.74 Tm (information about Willows )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 429.74 Tm (Court and the service is )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 412.74 Tm (provides.)Tj ET /F2 12 Tf BT 1 0 0 1 298.05 395.74 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 298.05 378.74 Tm (To assist people in making )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 361.74 Tm (an informed decision as to )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 344.74 Tm (whether Willows Court can )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 327.74 Tm (meet their needs.)Tj ET /F2 12 Tf BT 1 0 0 1 482.1 514.74 Tm (31/07/2009)Tj ET /F2 12 Tf BT 1 0 0 1 554.05 514.74 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.5 308.49 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 99.3 308.49 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 201.55 308.49 Tm (4)Tj ET /F2 12 Tf BT 1 0 0 1 298.05 308.49 Tm (The Registered Person to )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 291.49 Tm (review the Statement of )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 274.49 Tm (Purpose so that it contains )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 257.49 Tm (up to date and accurate )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 240.49 Tm (information as detailed )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 223.49 Tm (within Schedule 1 of the )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 206.49 Tm (Care Homes Regulations )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 189.49 Tm (2001.)Tj ET /F2 12 Tf BT 1 0 0 1 298.05 172.49 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 298.05 155.49 Tm (To assist people in making )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 138.49 Tm (an informed decision as to )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 121.49 Tm (whether Willows Court can )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 104.49 Tm (meet their needs.)Tj ET /F2 12 Tf BT 1 0 0 1 482.1 308.49 Tm (31/07/2009)Tj ET /F2 12 Tf BT 1 0 0 1 554.05 308.49 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.5 85.24 Tm (3)Tj ET /F2 12 Tf BT 1 0 0 1 99.3 85.24 Tm (7)Tj ET /F2 12 Tf BT 1 0 0 1 201.55 85.24 Tm (15)Tj ET /F2 12 Tf BT 1 0 0 1 298.05 85.24 Tm (The registered person to )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 68.24 Tm (develop care plans which )Tj ET /F2 12 Tf BT 1 0 0 1 482.1 85.24 Tm (31/07/2009)Tj ET /F2 12 Tf BT 1 0 0 1 554.05 85.24 Tm ()Tj ET endstream endobj 75 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 76 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (31)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 31.8 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 66.74 w 31.2 779.16 m 566.2 779.16 l S 0.001 w 30.3 w 31.2 728.39 m 91 728.39 l S 0.001 w 30.3 w 93.25 728.39 m 197.4 728.39 l S 0.001 w 30.3 w 199.65 728.39 m 289.5 728.39 l S 0.001 w 30.3 w 291.75 728.39 m 473.9 728.39 l S 0.001 w 30.3 w 476.15 728.39 m 566.2 728.39 l S 0.001 w 1 1 1 RG 153 w 31.2 634.49 m 91.05 634.49 l S 0.001 w 153 w 93.3 634.49 m 197.4 634.49 l S 0.001 w 153 w 199.65 634.49 m 289.45 634.49 l S 0.001 w 153 w 291.7 634.49 m 473.8 634.49 l S 0.001 w 153 w 476.05 634.49 m 566.1 634.49 l S 0.001 w 323 w 31.2 394.24 m 91.05 394.24 l S 0.001 w 323 w 93.3 394.24 m 197.4 394.24 l S 0.001 w 323 w 199.65 394.24 m 289.45 394.24 l S 0.001 w 323 w 291.7 394.24 m 473.8 394.24 l S 0.001 w 323 w 476.05 394.24 m 566.1 394.24 l S 0.001 w 166.46 w 31.2 147.26 m 91.05 147.26 l S 0.001 w 166.46 w 93.3 147.26 m 197.4 147.26 l S 0.001 w 166.46 w 199.65 147.26 m 289.45 147.26 l S 0.001 w 166.46 w 291.7 147.26 m 473.8 147.26 l S 0.001 w 166.46 w 476.05 147.26 m 566.1 147.26 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 556.86 m 568.3 556.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 231.61 m 568.3 231.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 713.19 m 30.07 61.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 713.19 m 567.22 61.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 744.66 m 568.4 744.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 712.11 m 568.3 712.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 713.19 m 92.17 61.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 713.19 m 198.52 61.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 713.19 m 290.57 61.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 713.19 m 474.92 61.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 813.65 m 568.4 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 744.66 m 568.4 744.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 712.11 m 568.4 712.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 556.86 m 568.3 556.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 231.61 m 568.3 231.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 62.9 m 568.3 62.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 711.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 745.74 m 92.12 711.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 745.74 m 198.52 711.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 745.74 m 290.62 711.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 745.74 m 475.02 711.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 814.73 m 567.32 711.04 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 800.47 Tm (Statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 780.47 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 765.89 Tm (Standards Act 2000, Care Homes)Tj ET /F2 12 Tf BT 1 0 0 1 239.77 765.89 Tm (Regulations 2001 and the National Minimum )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 751.31 Tm (Standards. The registered person\(s\) must do this within the timescales we have set.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 733.49 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 730.49 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 730.49 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 730.49 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 730.49 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 718.34 Tm (action)Tj ET /F2 12 Tf BT 1 0 0 1 295.8 701.18 Tm (provide information and )Tj ET /F2 12 Tf BT 1 0 0 1 295.8 684.18 Tm (guidance as to how someone )Tj ET /F2 12 Tf BT 1 0 0 1 295.8 667.18 Tm (with dementia is to be )Tj ET /F2 12 Tf BT 1 0 0 1 295.8 650.18 Tm (supported. All care plans to )Tj ET /F2 12 Tf BT 1 0 0 1 295.8 633.18 Tm (include individuals preferred )Tj ET /F2 12 Tf BT 1 0 0 1 295.8 616.18 Tm (daily routines)Tj ET /F2 12 Tf BT 1 0 0 1 295.8 599.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 295.8 582.18 Tm (To promote the well-being of )Tj ET /F2 12 Tf BT 1 0 0 1 295.8 565.18 Tm (people.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 543.68 Tm (4)Tj ET /F2 12 Tf BT 1 0 0 1 99.3 543.68 Tm (9)Tj ET /F2 12 Tf BT 1 0 0 1 201.55 543.68 Tm (13)Tj ET /F2 12 Tf BT 1 0 0 1 298.05 543.68 Tm (The registered person to )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 526.68 Tm (establish that the cabinet )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 509.68 Tm (which is used to store )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 492.68 Tm (Controlled Drugs at Willows )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 475.68 Tm (Court complies with the )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 458.68 Tm (Misuse of Drugs \(Safe )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 441.68 Tm (Custody\) Regulation 1973. If )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 424.68 Tm (it is found current storage )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 407.68 Tm (facilities do not meet the )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 390.68 Tm (regulations then a storage )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 373.68 Tm (system, which does comply )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 356.68 Tm (with the Misuse of Drugs )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 339.68 Tm (\(Safe Custody\) Regulation )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 322.68 Tm (1973 is to be purchased and )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 305.68 Tm (installed as per the )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 288.68 Tm (regulation.)Tj ET /F2 12 Tf BT 1 0 0 1 298.05 271.68 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 298.05 254.68 Tm (To ensure the safe storage )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 237.68 Tm (of Controlled Drugs.)Tj ET /F2 12 Tf BT 1 0 0 1 482.1 543.68 Tm (31/07/2009)Tj ET /F2 12 Tf BT 1 0 0 1 554.05 543.68 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.5 218.43 Tm (5)Tj ET /F2 12 Tf BT 1 0 0 1 99.3 218.43 Tm (25)Tj ET /F2 12 Tf BT 1 0 0 1 201.55 218.43 Tm (23)Tj ET /F2 12 Tf BT 1 0 0 1 298.05 218.43 Tm (The registered person to )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 201.43 Tm (consult with an )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 184.43 Tm (Environmental Health Officer )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 167.43 Tm (to establish whether the )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 150.43 Tm (natural light in the rear )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 133.43 Tm (bedrooms of the home meet )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 116.43 Tm (with their requirements for )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 99.43 Tm (the health and safety of )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 82.43 Tm (people. )Tj ET /F2 12 Tf BT 1 0 0 1 482.1 218.43 Tm (31/07/2009)Tj ET /F2 12 Tf BT 1 0 0 1 554.05 218.43 Tm ()Tj ET endstream endobj 78 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 79 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (32)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 31.8 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 66.74 w 31.2 779.16 m 566.2 779.16 l S 0.001 w 30.3 w 31.2 728.39 m 91 728.39 l S 0.001 w 30.3 w 93.25 728.39 m 197.4 728.39 l S 0.001 w 30.3 w 199.65 728.39 m 289.5 728.39 l S 0.001 w 30.3 w 291.75 728.39 m 473.9 728.39 l S 0.001 w 30.3 w 476.15 728.39 m 566.2 728.39 l S 0.001 w 1 1 1 RG 119 w 31.2 651.49 m 91.05 651.49 l S 0.001 w 119 w 93.3 651.49 m 197.4 651.49 l S 0.001 w 119 w 199.65 651.49 m 289.45 651.49 l S 0.001 w 119 w 291.7 651.49 m 473.8 651.49 l S 0.001 w 119 w 476.05 651.49 m 566.1 651.49 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.07 713.19 m 30.07 589.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 713.19 m 567.22 589.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 744.66 m 568.4 744.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 712.11 m 568.3 712.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 713.19 m 92.17 589.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 713.19 m 198.52 589.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 713.19 m 290.57 589.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 713.19 m 474.92 589.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 813.65 m 568.4 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 744.66 m 568.4 744.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 712.11 m 568.4 712.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 590.86 m 568.3 590.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 711.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 745.74 m 92.12 711.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 745.74 m 198.52 711.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 745.74 m 290.62 711.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 745.74 m 475.02 711.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 814.73 m 567.32 711.04 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 800.47 Tm (Statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 780.47 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 765.89 Tm (Standards Act 2000, Care Homes)Tj ET /F2 12 Tf BT 1 0 0 1 239.77 765.89 Tm (Regulations 2001 and the National Minimum )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 751.31 Tm (Standards. The registered person\(s\) must do this within the timescales we have set.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 733.49 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 730.49 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 730.49 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 730.49 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 730.49 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 718.34 Tm (action)Tj ET /F2 12 Tf BT 1 0 0 1 295.8 701.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 295.8 684.18 Tm (To take all reasonable steps )Tj ET /F2 12 Tf BT 1 0 0 1 295.8 667.18 Tm (to ensure that people have )Tj ET /F2 12 Tf BT 1 0 0 1 295.8 650.18 Tm (sufficient natural lighting to )Tj ET /F2 12 Tf BT 1 0 0 1 295.8 633.18 Tm (carry out daily living tasks )Tj ET /F2 12 Tf BT 1 0 0 1 295.8 616.18 Tm (and promote their safety )Tj ET /F2 12 Tf BT 1 0 0 1 295.8 599.18 Tm (and well-being.)Tj ET 0.99608 0.9451 0.76078 RG 67.32 w 31.2 539.08 m 566.2 539.08 l S 0.001 w 18.15 w 31.2 494.09 m 91.05 494.09 l S 0.001 w 18.15 w 93.3 494.09 m 197.35 494.09 l S 0.001 w 18.15 w 199.6 494.09 m 566.2 494.09 l S 0.001 w 1 1 1 RG 64.32 w 31.2 451.73 m 91.05 451.73 l S 0.001 w 64.32 w 93.3 451.73 m 197.4 451.73 l S 0.001 w 64.32 w 199.65 451.73 m 566.1 451.73 l S 0.001 w 49.74 w 31.2 392.45 m 91.05 392.45 l S 0.001 w 49.74 w 93.3 392.45 m 197.4 392.45 l S 0.001 w 49.74 w 199.65 392.45 m 566.1 392.45 l S 0.001 w 64.32 w 31.2 333.17 m 91.05 333.17 l S 0.001 w 64.32 w 93.3 333.17 m 197.4 333.17 l S 0.001 w 64.32 w 199.65 333.17 m 566.1 333.17 l S 0.001 w 64.32 w 31.2 266.6 m 91.05 266.6 l S 0.001 w 64.32 w 93.3 266.6 m 197.4 266.6 l S 0.001 w 64.32 w 199.65 266.6 m 566.1 266.6 l S 0.001 w 49.74 w 31.2 207.32 m 91.05 207.32 l S 0.001 w 49.74 w 93.3 207.32 m 197.4 207.32 l S 0.001 w 49.74 w 199.65 207.32 m 566.1 207.32 l S 0.001 w 64.32 w 31.2 148.04 m 91.05 148.04 l S 0.001 w 64.32 w 93.3 148.04 m 197.4 148.04 l S 0.001 w 64.32 w 199.65 148.04 m 566.1 148.04 l S 0.001 w 35.16 w 31.2 96.05 m 91.05 96.05 l S 0.001 w 35.16 w 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of )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 510.94 Tm (improving their service.)Tj ET /F2 10 Tf BT 1 0 0 1 34.05 490.12 Tm (No)Tj ET /F2 10 Tf BT 1 0 0 1 96.15 490.12 Tm (Refer to Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.45 490.12 Tm (Good Practice Recommendations)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 468.83 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 468.83 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 468.83 Tm (The Statement of Purpose and Service User Guide to be )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 454.25 Tm (produced in a format which assists people with varying )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 439.67 Tm (needs to understand the information provided and make an )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 425.09 Tm (informed choice.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 402.26 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 402.26 Tm (13)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 402.26 Tm (People need to have the opportunity to access a wider )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 387.68 Tm (range of community activities with increased frequency on )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 373.1 Tm (an individual and group basis.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 350.27 Tm (3)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 350.27 Tm (15)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 350.27 Tm (Independence and choice for people at Willows Court could )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 335.69 Tm (be promoted if the menu was displayed in pictorial format )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 321.11 Tm (for those who find it difficult to read the information on the )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 306.53 Tm (menu board.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 283.7 Tm (4)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 283.7 Tm (15)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 283.7 Tm (Independence and choice for people at Willows Court could )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 269.12 Tm (be promoted by encouraging people to serve themselves )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 254.54 Tm (from serving dishes or other food receptacles placed on )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 239.96 Tm (dining tables.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 217.13 Tm (5)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 217.13 Tm (16)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 217.13 Tm (To promote the rights of people living at Willows Court, )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 202.55 Tm (everyone living at the home and their relatives/friends be )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 187.97 Tm (given a copy of the homes revised Complaints Procedure.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 165.14 Tm (6)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 165.14 Tm (19)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 165.14 Tm (The garden area be improved by ensuring it is accessible to )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 150.56 Tm (people who live at the home, and by introducing plants and )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 135.98 Tm (shurbs of interst for people to view. Seating and tables are )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 121.4 Tm (provided, which include protection from the sun.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 98.57 Tm (7)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 98.57 Tm (19)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 98.57 Tm (Conservatory to be improved by purchasing new blinds and )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 83.99 Tm (furniture for the comfort of people at Willows Court.)Tj ET endstream endobj 80 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 81 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 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642.05 Tm (Consultation to take place with recognised professionals )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 627.47 Tm (with the necessary expertise to increase the natural light of )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 612.89 Tm (bedrooms to the lower ground floor to the rear of the )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 598.31 Tm (property, with consideration to consulting with a tree )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 583.73 Tm (surgeon and environmental health officer.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 560.9 Tm (10)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 560.9 Tm (33)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 560.9 Tm (A newsletter be developed which is circulated to people )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 546.32 Tm (who live at the home and their relatives and friends that )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 531.74 Tm (provide information about the home including information )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 517.16 Tm (on staffing, activities and events and other useful )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 502.58 Tm 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If you would like a summary in a )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 642.12 Tm (different format or language please contact our helpline or go to our website.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 602.63 Tm (Copyright \()Tj ET /F2 12 Tf BT 1 0 0 1 112.69 602.63 Tm (2009)Tj ET /F2 12 Tf BT 1 0 0 1 143.22 602.63 Tm (\) Commission for Social Care Inspection \(CSCI\). This publication may )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 585.13 Tm (be reproduced in whole or in part, free of charge, in any format or medium provided )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 567.63 Tm (that it is not used for commercial gain. This consent is subject to the material being )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 550.14 Tm (reproduced accurately and on proviso that it is not used in a derogatory manner or )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 532.64 Tm (misleading context. 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C)L`Fsnwͮ\24WLPB~bۏnlẆ?t7%RjDT@Fy3!l!*]!xuvydy&WCn ;0Vռ/ %#d7x$ ޠʎ ih׼ \DOO}ՉK7|GV8Us6jqf,$F]Ǻ%kD:> s-rt\ږ؅nzV95[ɞ-{v"z@"A?ջ߃1>zL9jda;M=f~ܟ('_{EssH${FȆm{ _T*{pe>rSNеk 8vdWP#W -/ֺ5Y|:bh4c$9Zy`?}bŲoreMT*ubA::NǢ]ߧ%[N-~XO੫3ƒ+F=S<[<|m# =h^Ad+j)Yo!lQG92# .7҆N*%ݖTTz&E+?ۥP4tѥJdǀj:e7P/t(Iҍ9Pφ<8>A(vfCyLÆ(칡\ wtNYα9 |c~Nn}|;5!=2SF_If5.M+uh^|kp+w<@Rg mLe+36#w\M3!6Z8bL, 2OMz$ٙMYz֑"'N܌>gYst<qWU0HTH3kjsB?IU-#XcZ -?;#+mA"֞FgcѦ0{C@$TOOBuEWv{9l9v݇ KZ' 栦T_㭛of=͇%c)nQb[._1ڃz5{%nTA3boC׾ b`vM*xS5%ڃ,?92_@Iשͫ)705frK%׷[kKNd:@EP2KEҖP,Lj!EbF[. 5^8vu~@É7Osy4:]ûrl{SO`Du\ $ VX `3F`Q[k[k`*>AslR7ho59Q77t7Cu~fN"?>n=^Sl61 ~>ON x0_V8e2dOsUb<К1W<$wMhȧE@?y2BO㣌'B1}X^ޝ82*l%l"6V]uv@Tc^iB^: 6Pdj'SG4) 7󱼮6BMzpN*l Hzx +K?(Kh@Ze( pX>'O5jAkE\qG\#("vY{nݚQK1ϞP3td![M\Fx }Ga^`Ht"px:iWV7̠=tqDN^@T]69) sN| i٧Vv)fWB8 9r~']w0pҴӠ֖j`sK.a^rQQQvZ% k!0VS&wZFL*D*`}H(um@7͘LZ2Oo)HgQ]AA-{y [< jnRX=;:#R=֥mu,O+쩰aB0)=!udhZ| d|qE"Ep,zޅ[C|6ƥއ윺+z;4TXȲX3YEKQL֏{"MK:Mȅ ҆NЉD|BG1 Sּgh: e0ۏ뗳g:˹ag ٸych7VKNϯ!9fZSfա"ÒN+1ՕMMvV{vIH)xeq~@m%O+痷e66̠_KS6DlJ!Iu?0ήA:F {UH*_FUNт_NQGO _ܙH6m5iߊפ㨫RܳߺH[ܽϧ j֌ ?'#euDZyux[u:s`r&NaxAl mI0@<>"{0MoPR7 懥NKuVovzr_A4I%l Dcc)Oqϯ}TJVt]xWo9Y(vXch]H?4o𼋮àrchSej@*h!bL|hvgX pXFj81+VE*n8*W@2 "aJnǯ|CvmiW|ޠDŽ9sk_'bM3Ћ/O;Y rZJ:"һCnvXz@M^୩uivJ{E7_w2^0TOfɌ]iҹ\4 0+u:iME Gy9:¦=Bcc>?[ 06ϛbb-5|Xw]T 7lR**7iPlp7G}{c NC@cۨPi0Sy.Y͋~sf됑{=$)yeښN(ow"R h?WX°N ط-C۶v Ai㧩Τ|m)qLx;Oj2 En_Y">nqOWZEtky""mxů2 'Ϋ:Ž/hO rCs 5 Y#-geD;!C(X:êٯJ<GnBciޓzݎ")ڽ1KULBqK]ˎuEV0+7x:=X(GH6,974>\F[uG3W ci-A/iE8l7D6 /",U6: (CX fJHKxf'ۋKvtRa@ kɲEK-E]p$L3""Vo\yWC8f[({]t! fR8s6lρdGzSZPI9{ЉKL=L8" ᓔ6,Xbkg{)rǸ&(}KR*+B.v$8n6w&_IcyAMWȄ0jm8;'wbڹex81Xߋ˪ H܀]rָƢ#3GMo9*_qM>I!pMTIUJR3Q?yFs57S 4 ,dE SN?o(}X Ũ%xD]3nH b\u~ e#Jf=6-G7ZZx ~K::9f";w6xk%JeᮡCD5YySA63aF3JpStS=QNHJ'J$N4^7 J݁DxSLMD)1 :S@Bz,/SPmaC=ՓI3D/bpC% s8IFEwJP9j:!æJ*8/=&b-Pc|,&~9h]`*ӵlDwiQ˅ - Dz(=t2s92 3O/D $oX@vڊC*쩜:4<ƁLu Z[(Ikzb-$.5o1TX3quSr{/ňiEIVj!G(訚?\ ;=V KLvfΌԬ +X(b(1bG`ݹ9Ue76N+Vz&_l?V&'v=aApfXd7gqz[_d])B뿐ڣ5@(M`єZh 7(% nJtzT.̅5›pkcpv*83\/3ҜeNrc0W|/TZ+"πE%xxKyİ`0op( r ^VK_dGyұ]]z&a];iiN`>I)Abo)L8K15OzlmV 5]EoF ,tGٓ 1( (B75 q2PV\ KRy i&;IUOHNUw"u*J=xҨ ?b݄,Wܜ@t~ `$mst*,Dcrn TJ 1 M4t7pv$2wS3ˎTp@}qY^!T}?հƿ-/ގ ]΅O;>lCH7b(~o a_|W9zÓ(֎ ~a(kƟ<w5+$Nn1$W6_;4۴%~6xH-tM`v _6!&-H ;at1 V 뵾Nw[unF.(^ T1h!E[i5$.b]/x]}p{![,eR/W*vQРT)|:7 QJ ?(,y$_ -A"q~`BX@-&: `lj_k~-MT,G ́ ?"-UϠWR?Ycx Z$lYAm^#tVp\OY F<~%ROU*<(xN .x+XcзģKKYŕFߚRv+z1qEMZxk"Gd,(MG2˛DyD2ua,s@\S૮uH &~ X* ݵ1mϘ~'Fs&$^"UW:̈KFIҜBfTe@S%Rt`ch`[lߧë 2J5LJMcmS@GJdo%2Mt#LZ xjltb:׉ɭ1dC?Xal'C8Q/gm qGtA}IVCcFclĥ mCj`o- iXw8ZK4-p8'\)U͕6(I䅝q[>FD4+hSCP=/=nk䨕T]͢ޒT- z+Td^opA$].lQK/}8(c[$Z^-샥3^ 8F'KtMIG92 can0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 cleartomark endstream endobj 91 0 obj<> endobj 31 0 obj<> endobj 92 0 obj <>stream  cvt xefpgm:`headҗ 6hhea 8$hmtx7 \loca*$maxp pI prep^.cJy|]xdY'v}f| sBB99I?Zo7zLLto\S} `^B/``Y}LfK}qqLuu1=b{9ZZpqqh@=T;:9876543210/.-,+*)('&%$#"!  ,CX+!!!Y-,CX+!!!Y-,CX%!!!!Y-,CX+!!!Y-,CX+!!!Y-,CX+!!!Y-,CX+!!!Y-,NF#CD%F!M-,CXEdj#EiCd``F#D# F/!!!!Y-, C#Ce -, C#C -,F#pF>F#pFE: -,+%E%Ej@`%#D!!!-,+%E%Ej`%#D!!!-,+!!!-,+!!!-,CCe -, i@a ,b`+ d#da\XaY-,%EhTX%E%E`h %#D%#D% Eh #D%Eh`%#DY-,% Eh #D%Eh`%#D-, CX!CXE+G#DGzEi G#D QX+G#DGz!GzYYY-, E#Eh`D-,EjB-,/-,!!-,%E%Ed`j%Eja %Ej e%#D%#D!!-,Eh#Eia%Eja %Ej e%#D%#D!!-,Ed#EdadB-,%C@T%CTZX% E@aDY%CT%C@TZX% E@`DY!!!!-,KRXC%E#aD!!Y-,KRXC%E#`D!!Y-,KRXED!!Y-, %#I@` c RX#%8#%e8c8!!!!!Y-,KPXED!!Y-,%# `#-,%# a#-,%-,F#F`F# F`ab# #KKpE` PXaFY`h:-, E%FRX?!Y-, E%FPX?!Y-,CC -,KRX%%I%%Ia TX! 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C <RG<29Ap@AC6/?o /?o 7 9999PKKTBKKSB 2+KdRBKRXYKTXYKSXY++++st+ststEEha#DsEEha#DEEha#DEh#D+s+++++++++++++st++++++ssssssss+ss+s+++++st++++u++++++++++++++++++++t+st+sst+st+t+ss++st+s+++ss+++s++++s+++++++++++sttu++++++++++++++++++++++++++s+++++qEhq#Dstu++++ endstream endobj 93 0 obj<> endobj 94 0 obj<>/Subtype/CIDFontType2/Type/Font/W [3[312]]/CIDToGIDMap/Identity/DW 1000>> endobj 95 0 obj <>stream /CIDInit /ProcSet findresource begin 12 dict begin begincmap /CIDSystemInfo << /Registry (Adobe) /Ordering (UCS) /Supplement 0 >> def /CMapName /Adobe-Identity-UCS def /CMapType 2 def 1 begincodespacerange <0003><0003> endcodespacerange 1 beginbfrange <0003><0003><00a0> endbfrange endcmap CMapName currentdict /CMap defineresource pop end end endstream endobj 5 0 obj<> endobj 96 0 obj <>stream %!PS-AdobeFont-1.0: Verdana Typeface and data 1996 Microsoft Corporation. All Rights Reserved %%CreationDate: Thu Oct 09 15:25:10 2008 % Converted from TrueType font 'VERDANA.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.35) readonly def /Notice (Typeface and data 1996 Microsoft Corporation. All Rights Reserved) readonly def /FullName (Verdana) readonly def /FamilyName (Verdana) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -88 def /UnderlineThickness 59 def end readonly def /FontName /Verdana def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-30 -207 1447 1000} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /middot put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute 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Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Fri Oct 10 11:50:06 2008 % Converted from TrueType font 'SYMBOL.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 1.60) readonly def /Notice (Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved) readonly def /FullName (Symbol) readonly def /FamilyName (Symbol) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -109 def /UnderlineThickness 49 def end readonly def /FontName /SymbolMT def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {0 -220 1113 1005} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /universal put dup 35 /numbersign put dup 36 /existential put dup 37 /percent put dup 38 /ampersand put dup 39 /suchthat put dup 40 /parenleft put dup 41 /parenright put dup 42 /asteriskmath put dup 43 /plus put dup 44 /comma put dup 45 /minus put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /congruent put dup 65 /Alpha put dup 66 /Beta put dup 67 /Chi put dup 68 /Delta put dup 69 /Epsilon put dup 70 /Phi put dup 71 /Gamma put dup 72 /Eta put dup 73 /Iota put dup 74 /theta1 put dup 75 /Kappa put dup 76 /Lambda put dup 77 /Mu put dup 78 /Nu put dup 79 /Omicron put dup 80 /Pi put dup 81 /Theta put dup 82 /Rho put dup 83 /Sigma put dup 84 /Tau put dup 85 /Upsilon put dup 86 /sigma1 put dup 87 /Omega put dup 88 /Xi put dup 89 /Psi put dup 90 /Zeta put dup 91 /bracketleft put dup 92 /therefore put dup 93 /bracketright put dup 94 /perpendicular put dup 95 /underscore put dup 96 /radicalex put dup 97 /alpha put dup 98 /beta put dup 99 /chi put dup 100 /delta put dup 101 /epsilon put dup 102 /phi put dup 103 /gamma put dup 104 /eta put dup 105 /iota put dup 106 /phi1 put dup 107 /kappa put dup 108 /lambda put dup 109 /mu put dup 110 /nu put dup 111 /omicron put dup 112 /pi put dup 113 /theta put dup 114 /rho put dup 115 /sigma put dup 116 /tau put dup 117 /upsilon put dup 118 /omega1 put dup 119 /omega put dup 120 /xi put dup 121 /psi put dup 122 /zeta put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /similar put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /.notdef put dup 131 /.notdef put dup 132 /.notdef put dup 133 /.notdef put dup 134 /.notdef put dup 135 /.notdef put dup 136 /.notdef put dup 137 /.notdef put dup 138 /.notdef put dup 139 /.notdef put dup 140 /.notdef put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /.notdef put dup 146 /.notdef put dup 147 /.notdef put dup 148 /.notdef put dup 149 /.notdef put dup 150 /.notdef put dup 151 /.notdef put dup 152 /.notdef put dup 153 /.notdef put dup 154 /.notdef put dup 155 /.notdef put dup 156 /.notdef put dup 157 /.notdef put dup 158 /.notdef put dup 159 /.notdef put dup 160 /.notdef put dup 161 /Upsilon1 put dup 162 /minute put dup 163 /lessequal put dup 164 /fraction put dup 165 /infinity put dup 166 /florin put dup 167 /club put dup 168 /diamond put dup 169 /heart put dup 170 /spade put dup 171 /arrowboth put dup 172 /arrowleft put dup 173 /arrowup put dup 174 /arrowright put dup 175 /arrowdown put dup 176 /degree put dup 177 /plusminus put dup 178 /second put dup 179 /greaterequal put dup 180 /multiply put dup 181 /proportional put dup 182 /partialdiff put dup 183 /bullet put dup 184 /divide put dup 185 /notequal put dup 186 /equivalence put dup 187 /approxequal put dup 188 /ellipsis put dup 189 /arrowvertex put dup 190 /arrowhorizex put dup 191 /carriagereturn put dup 192 /aleph put dup 193 /Ifraktur put dup 194 /Rfraktur put dup 195 /weierstrass put dup 196 /circlemultiply put dup 197 /circleplus put dup 198 /emptyset put dup 199 /intersection put dup 200 /union put dup 201 /propersuperset put dup 202 /reflexsuperset put dup 203 /notsubset put dup 204 /propersubset put dup 205 /reflexsubset put dup 206 /element put dup 207 /notelement put dup 208 /angle put dup 209 /gradient put dup 210 /registerserif put dup 211 /copyrightserif put dup 212 /trademarkserif put dup 213 /product put dup 214 /radical put dup 215 /dotmath put dup 216 /logicalnot put dup 217 /logicaland put dup 218 /logicalor put dup 219 /arrowdblboth put dup 220 /arrowdblleft put dup 221 /arrowdblup put dup 222 /arrowdblright put dup 223 /arrowdbldown put dup 224 /lozenge put dup 225 /angleleft put dup 226 /registersans put dup 227 /copyrightsans put dup 228 /trademarksans put dup 229 /summation put dup 230 /parenlefttp put dup 231 /parenleftex put dup 232 /parenleftbt put dup 233 /bracketlefttp put dup 234 /bracketleftex put dup 235 /bracketleftbt put dup 236 /bracelefttp put dup 237 /braceleftmid put dup 238 /braceleftbt put dup 239 /braceex put dup 240 /.notdef put dup 241 /angleright put dup 242 /integral put dup 243 /integraltp put dup 244 /integralex put dup 245 /integralbt put dup 246 /parenrighttp put dup 247 /parenrightex put dup 248 /parenrightbt put dup 249 /bracketrighttp put dup 250 /bracketrightex put dup 251 /bracketrightbt put dup 252 /bracerighttp put dup 253 /bracerightmid put dup 254 /bracerightbt put dup 255 /.notdef put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B T=:[RXz:F.V0zjQ 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Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Thu Oct 09 15:49:19 2008 % Converted from TrueType font 'ARIAL.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.76) readonly def /Notice (Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved) readonly def /FullName (Arial) readonly def /FamilyName (Arial) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -106 def /UnderlineThickness 73 def end readonly def /FontName /ArialMT def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-46 -210 1000 896} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /periodcentered put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B T13҂uGFsnA S1_ z.H@sV-umQ/ rgrVFcSctóinuk̾uA M[\b y9_ )(ib]o7PaZk=JI4wr QeR-ӐhX}Qt 1ݫja@K^ }= j"D3XU:*u?| 6&f]'(VY k?YODn7Or>TɩZfZvZ7N-N}.^1>dL,͝0n8^|0~ZPFP^̵x} Tj9th ?H2wr=\aK&cE"*X8)nXZI- Rҿ mRdokh_`V#wp; նגdRyf,jL%>lzr{,V\d6koXp a~( q;(I9zF<2(u4Z+(9%%W# )3Z+B gmMJۿ;5t2&M}wP-B*' lC7AEÐ-XaTu:RD/ ~Xmv@JO"Ⲕ!d #\8_A#~#aMzNNZ2>ieec5+#TMg]Ⴤ]p9jqe^alǣ̏:Ϯ6~O(SW™^tpTeͦVzĻ[ 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