%PDF-1.4 % 1 0 obj <>stream JFIFHH%Created by xPression Import UtilityCC" }!1AQa"q2#BR$3br %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz w!1AQaq"2B #3Rbr $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ?h/L+7"젛HYkZ!=+x.c0nwg9f$':şQ]O8b"LN="t '-^;ZX^'j^+xOFsRF88TCRN!NaHC;+˥<+*~ u%Ù兡)Jo,¹JRt۔+&m{0Pee-g':şQG':şQ\|aEg4[Y_ pGgY tgz&Q tgz&W'EYĿ}???γ(L(LN?>0Pee-g':şQG':şQ\|aEg4[Y_ pGgY tgz&Q tgz&W'EYĿ}???γ(L(LN?>0Pee-g':şQG':şQ\|aEg4[Y_ pGgY tgz&Q tgz&W'EYĿ}???γ(L(LN?>0Pee-g':şQG':şQ\|aEg4[}^궲tȵ;F` uA#Z챻PIl#K{@*[mw#cE`AY_ pGgY tgz&Q tgz&W'EYĿ}???γ(L(LN?>0Pee-g':şQG':şQ\|aEg4[<Ag^A_䟎Rs^~)x'm.,۶]) 'lw$_v[AEWQ@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@z|>ƓjUtvf9 gfKv*QG|_'kI.%y敋4ҹYdv%IݘI$]O^xvI#V!d]"MRpιor~׌\w x؜?ȥNYTe.%pkYGrGJk'k/9f8z0<9RT RpV 2r1G/߆8=5_?AZkkbN~)9Z2חf-}.ᴣùV%ʒX( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( (:<9:?<9:S/PFӆ?1Ԍ9oJ?Gk >(|D`(-j"~#،^_GrRxˍQ}q?g@ȲTk)S^kE0+OX(((((((((((((((((((((((((((((((((((((((((((<#ׂl,#ׂl,M$R3C#N R0/){wpJb~If񯊙uI>jiOi=Җsi?=Ȏ[&l- +OL(((((((((((((((((((((((((((((((((((((((((((<#ׂl,#ׂl,M$R3C#N R0gY> _^'u8#*)wYicgy\GOn-{yAS^QxTd)Ճ) \*߉Nw?__xǂ8¤jHԏ gSH0IN2X&̤M;fGMeqabT&unzUx Ux ~  ?gvnd8 Ew~&:> }~&:> }@?2_epㄢUx Ux ~  ?gۙ/28a?qQ]*߉Nw?_G*߉Nw?_GC?F3a̗_0(o'^;Go'^;G!߈B#0KCO\pWw o#W o#W!xCs%W '.8J+[7׎+[7׎+wcw!+Æ%­DH­DH;^1c;q ˎVMu$|A?VMu$|A?D/1nd8 Ew~&:> }~&:> }@?2_epㄢUx Ux ~  ?gۙ/28a?qQ]*߉Nw?_G*߉Nw?_GC?F3a̗_0(o'^;Go'^;G!߈B#0KCO\pWw o#W o#W!xCs%W '.8J+[7׎+[7׎+wcw!+Æ%­DH­DH;^1c;q ˎVMu$|A?VMu$|A?D/1nd8 Ew~&:> }~&:> }@?2_epㄢUx Ux ~  ?gۙ/28a?qQ]*߉Nw?_G*߉Nw?_GC?F3a̗_0(o'^;Go'^;G!߈B#0KCO\pWw o#W o#W!xCs%W '.8J+[7׎+[7׎+wcw!+Æ%­DH­DH;^1c;q ˎVMu$|A?VMu$|A?D/1nd8 Ew~&:> }~&:> }@?2_epㄢUx Ux ~  ?gۙ/28a?qQ]*߉Nw?_G*߉Nw?_GC?F3a̗_0(o'^;Go'^;G!߈B#0KCO\pWw o#W o#W!xCs%W '.8J+[7׎+[7׎+wcw!+Æ%­DH­DH;^1c;q ˎVMu$|A?VMu$|A?D/1nd8 Ew~&:> }~&:> }@?2_epㄢUx Ux ~  ?gۙ/28a?qQ]*߉Nw?_G*߉Nw?_GC?F3a̗_0(o'^;Go'^;G!߈B#0KCO\pWw o#W o#W!xCs%W '.8J+[7׎+[7׎+wcw!+Æ%­DH­DH;^1c;q ˎVMu$|A?VMu$|A?D/1nd8 Ew~&:> }~&:> }@?2_epㄢUx Ux ~  ?gۙ/28a?qQ]*߉Nw?_G*߉Nw?_GC?F3a̗_0/cg?g_ெm2ׅ<2F84eV0()($mHLnp԰x6*0 rW]AF'JrQm&vm- endstream endobj 2 0 obj <>stream JFIFHH%Created by xPression Import UtilityCCv" }!1AQa"q2#BR$3br %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz w!1AQaq"2B #3Rbr $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ?K~6>xƿt]_Ǟ9i ~~I|UuAisjz{ ëk)7M|R/u,اQds rrf8I2|0%S , ,QqudB,xX.(v4;IRa\S!} <o7jwt3\gEa0ea0 IexѧҫZ&UlUZ=|Rok~yZj1Fk]A[^m#?DhqE'`jo?g!\@,wo2Wo޵aO=i^# mkRh톕ך6%zVo:%5!)OǾ$N]KLr0VxK]мGxTCºΜn Xukg (ѣUF覭_vP2Q\@,wo-+k2>Ikψ_<_x|ycmiq{eE6\i} Vrʎ%hI[xS|O[-@dn|Yh) ~8|+Z zś_.c{lhդ(ѣUF覭_vO2Q\@,wo*+y dMʱXN`Vi`pu\F?W֩Kb!,LӧN<%׋Mf9V_SN:YxjRŒ*r}traEWhQEQEQEQEQEFp?m*UVp?m~B0|1\xW~-ShxF׌~Ͽ/xK63:w~"txIմ-SZ7mGk^:֑{LBE?MU- }oW~5+-g⇈uc{c O/E? w_"SwH~?Wך1ҿl?~,|U?~?oFo"'?^|aGڧ_υ/oO+@]b^>Z_4sů a*K~0hu/x||IQ:WA x %㏇z4O |gF3h|hA?ZkzO'ߌ>?~eűj ¾ GVdcNX~ xsM_4W~H?Ŀ"]?Y|g|OcG[[EEmwdOC!ka?='iv='Y'S]| ?NL^ lj5U eE3ԯ?e~2 e#GSs߲ÝW'0_ BGEk*~xCmuo| !9_YYxwH▟MG~[k:e|]We,|xJ$I k#|8Ik8>~ h/_H%_H/?5^?(|^t?+xo^gg k,+<{oV:ti>+Ӵd]SH|G[;jZDžh^8{=gƋ)[Nh_[0j/|1cb<F?!~!gmi-t .uHgmt]_VyHnlŮ!QG2tjc)b'dՠӍl6"QpONdN5O^#Aා>#ɞ0XPOm7|XMk.|1^}7YOxJ/o:7t_Kǖ? 4Oh_isKĞ),5A;kQiZ~7t4c_ >^h wj&})o/|_Γu~|bGOoPQSV-2b~r|%ȩx_g>#K,H(kt^ziթNjZ厗{mC3.eTaŸ\< p'g3`pXnˈŽMU3zTsz*PMl;1<&:y)Q89, 7,V 8YO 6?l&w$ğ ~;xN?GD0t?C@O2$tjũ}FXگ߳ŷF߳YAx}[-?e?? y7?KvĿ 5?x Ή xO|?{Lwo =yisK5ٓv>#ռ)Cᧅ. Q+xm1-/}[]K1y8xv|[=x8:ɰ _l.&8`0y_IʩK.9^mJ37ٞ9e67[LJjЧUa,fa/o:4K _ c~ןu?j߳h#OŨ>$xƺ ~і>Wn~v ҵ o{[W4="x6S3W~;zDߴGׄ~"x?k;C–3?ÿ 5YcaZ'7mAh?_ |hf_+ o^| xk]i#gEݝޝ #QcgPujKWK_? uφ>| 6ǃo iO{iԭRCHg65u?v8|98oyØoJy~ebW 1n˲zXY:S|6+0c+G6%R7 %^yLj5sWJ w&¾mW¿~1h wrI+|gm2JiRIPԌW3J36??g};"+|Zx[?./O/iKY_^mzgm-&O ,O |c7<[Zu1 `.g8512'"|uUUjѫC2f8~dVNl5V.S*b%%N lGþ'Z`OOs^ Ѽeqo8Vx3ImΏD$gxwGqGGķ޽"x*;3 ~bg>>4sgiot{}4-+_ϧ^mm>i{ |'/Uke? iVMԿmlr4Ɩk88r.>\1y.[|A_:PX.:԰at,FUByq9fGaqv'QBQP#VPSJjeR2IJPNu$iu_ds_G_߅h}GWt{FK_M>Sagqs|Bz υvZu'W')_wЇQ_ggqx°\[dZdMOxZ_ >xώ4 JK#i3aLiPRv^%گᾍC_z/<}|N{/5;MV[N+;Ox_lyW w'~5⯉+2`8υ=UU[]xAKXt=>VYiYi2R׃?/H + q]4%DlU煼 jg'3Sru-*/Vi.7U΅i_[Y&CԼ'Wzs+]Bir]iV{-ִ,~~ݿ?5_[h7[Y+Kº\Ck{xcTռ9A7cG?~;:?|ZG/ ?d/ C--<x[}Ï8y_k<-?x'UG]Z{_h_XE^WTO·'>| iy@>9_Qi^-׾)>'3~Ͽ N/ukWhh#][\־$If]r94 ?k߂gZ.oᗋ O9_XE|;φZf͞- ~~-wծZ &#w֟lkfZ^.>Yh0g෌ Z/;խtiZ_/:o,SIJ4T UKRiA{Ooanľ;g|k;uSzp7uy4V[$BAQBvG?~|'7tc})`H|_xƯ1"`xğt־eX9/sď ּu "z/>ռYM{Úg)<|ObehִIo%4,ٿ7;Rɯ/Bkli~6;D7_|Cexht|LCEö>[Ɵ?go7#whk/?4G4_!'G֡FMÞOmEϊ|] ~^#ҼO,gߊ%΅ " Cƶ//-<)࣫x+V)j1bY[ΟG4W5o<% &4hա5Sp#8N#dLfbpfa:8L)À2Vukb%9FkAUTiuӅji}_:r\N&6P!*|P_]'ߵ콠$ѿgq{wyDkn>,,O߈~OWWfn-f-wğ߰=OO/4gόhoQ|{߆Zǿ^/w 2xg:\ҼIuw}wqqu,7^XҾ'x+^&xC|Eook*s{x/o4#VUѵ.auqwdӈ.Vǜ,r,—W0տh|d׆ W~#[?Gx= #`+J<+|9w/Yd~QgijV8wws37څ֣_Osj7wW7u?H,68"2,cV+ͫPr0<՞ %6\Dq$RT!F/,plF hEUaFUB)JHZUPYG[Z\K5ǿPx- w_dQ>Ӟ~///Ꮚi_5%ŏh#|i/?>k2iSVY+|eyf7.U"\ZX_87eo- UJ9|;RJ/^.v]C xUUuR᛺*xֵ|GN _^ThʒjЄi:Sp^ίc|a[4xt9GG4i_|៉|O/ž(Դ[K-CSnW>T5;Euak_|NSs㯌4 m Lj|'ǟ? |D?|M]J=~D[Xxt_čkxV:;j@ou(t"P{Eep`y|SY ?Xl-Sٖ_YnUg|ᄫSa:wUIjaqxIJGB(`i14pucG/Y9/|4FxT#'ll>$hc>,f_k^0о]xttI<藞?M揣h]ƤiKo袿sys癦?7:tRf84ӥJujɥN#+cXJX B){:J,Uۓ~l#?8O猿6*8O猿65?ĺx{@lnu=g\5t'Gt85=Nnn#ydU?!WY^'/pEx3ūR:Fk.༷Үt/x /V_3 ODO3c5,44+Fm_懩ZC_[ϟ%{(s?Ǐs9RjΏm??_+/*֙6aɯSu[žk:OO~ϳkCio/L_m,'ՠ-]ucGƯx__xgğjh/Kľ)26Wr$1q;G ^+h&? |> : >4 _uh"i՞ᵽ(4&u{49}_iO߇ j,.6P2wK#C~ Х|kR/5wSvw *_{mto߶w|@>.|*]M=MhÏ k#O:iZ[O>S<7 U6|vE>|0G_ V#῅-auh^ Kt(tGP׼A{oGWToWJkxſ h_ ė "uUt]?{m~&dԯ,y{g 9*Llîm>@4cm׼;7xΟ:Gh_ƏkkyoK:ѵXW J'~޿> Ho־&|v~1'\-LJ9b=^! >!;m-x2~o# ~;'[/߉5 x^_YuмM}SRѬ|?0i6u[ B5K!c_I89%7/:\x|ciL>$\k|A=J>x DxrNAmel<1o8a?%k:|0W/_u}3HeiV -l|Akq"I5/ǿUt}@Jito wH(K |5kPD;7;Rɯ/Bk?YWG!_P , ((((((e?#2:_Ÿ?nO>77Ś@%o-i 5 /?L^ <}iN4Y[[Y~3xSh7SĚ ϧ|+P)ikǦk7j:Un4]hq@_vsw2EjC(jſ8OaX_V U1U}|4"mᯃFȞ(twϩ[xl^>Yih/A[/{[?:Oÿwy׆/5}>,J=-o}> 52K!?)#@A Ꮝ>.M<-Яj4xxlxOYR}[\MךrLgJf|K)S?go''OUb|,!'/=|^5{LmO7O(7pߵ MxO?iO'k#w=O¾=OCgះ~nt?zOh'=~)A-V7H?WV?'V[&χ>:|Zěm &z>xNY=>S𯉴_^jZ6e_طƽF|o5 Y}7Bxz/M֢IAોsS4 x_,Э|e$^ojZĚ6``d?-`7O⯇ giWɞ(Yxƾ/Aw{oXֻޡxS$Nx t⦚u7[>_ ogJyk{=it4oN~+Wxmb) Kno#?P?mo~inWƟ ȶ~2g#`k %Q/G@2ǁm4 :cԵ]vᵽ;ƿ Os:f_|dյ3kec|u]𯇮=@ubla{s7>.xP֬tyo~#N74yLP/7<'ixnEKRY5 ۹گy;>2xN>/ֺ>%iUue&6 )xkm<|gdž7wVZm#]z #ӟV/RxgM7 {?_պ֝k> x[Rv KⰓN5ik?ϯIOj=I?hO]x=zMsĚ-cHbZwvW|6tOctmkE֬u_G|=]#V053A OOJ 8~n_k ?*nh?>> 3 {#5!_DŽuq*MThcDGow?g@I^_|I7b|\\Y /g^z}^yq7$p$Ҽ6żO#p  I!.rY5A?K#֏!c &WuƷ'Úh>1Ӵ=>MOJZKCu.osr[G_YgH> Aƶ#69=+{KĞ xkk-<C%]sci$Ωc'CĬ>&8])U'^x,ϱY,FRF<:JO%:TN^:ӌȿC|cƷ5xs: :} 0A%#ݳM޹`z׼=xJмO#/1_heiWޟAqisBrx0}k?WsJ7]AITNSġ7;r9ӿ<~JFrK||r7I6It[Vz+o _Sx[' ~!n|; K ~|og ^5h>5πmR֯|Uwmgi$Z\M}nJ{=~Rӵ *{;i?})2De+1>pq C3pj4ZjL&y n36#NkStY TUB5(b}Bi'Bhn>9ZZ^ gZv5v7Z4M*ď$h")`]Ao/>?ö9[[kW_ 5=[X$ 5čL/soƥ_GNK _cZDo hW4PǧhvhB +gOȕ |I_^s<1b+Ѩy=_aPqYʞ"p=tiC!uG ,J)0p] (TR|cƷ4»B/׾*ьůI-?诫8?ۯwW |#xwúϊMCB.񵥾[kY]G%u-c_XZ Q>stream 0 J q 538.5 0 0 61.5 28.35 14.2 cm /img0 Do Q 0.98431 0.78824 0.08627 RG 124.75 w 24.07 747.9 m 558.15 747.9 l S 0.001 w [] 0 d 2.25 w 20.74 812.53 m 561.48 812.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 20.74 685.53 m 561.48 685.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 21.82 813.61 m 21.82 684.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 560.4 813.61 m 560.4 684.45 l S 0.001 w [] 0 d q 191.25 0 0 117.75 28.35 693.65 cm /img1 Do Q /F1 12 Tf 0.6 0.6 0.6 rg BT 1 0 0 1 136.35 667.27 Tm (,QVSHFWLQJIRUEHWWHUOLYHV)Tj ET /F1 28 Tf 0 0 0 rg BT 1 0 0 1 147.05 607.27 Tm (.H\\LQVSHFWLRQUHSRUW)Tj ET 20.58 w 27.33 563.19 m 557.15 563.19 l S 0.001 w /F2 24 Tf BT 1 0 0 1 28.35 514.98 Tm (Care homes for older people)Tj ET /F1 6 Tf BT 1 0 0 1 28.35 503.94 Tm ()Tj ET /F1 6 Tf BT 1 0 0 1 28.35 496.7 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 482.92 m 160.38 482.92 l S 0.001 w 1 1 1 RG 20.58 w 162.63 482.92 m 563.65 482.92 l S 0.001 w 0.99608 0.9451 0.76078 RG 90.92 w 31.2 424.92 m 160.38 424.92 l S 0.001 w 1 1 1 RG 90.92 w 162.63 424.92 m 563.65 424.92 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 471.5 m 565.85 471.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 494.33 m 565.85 494.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 471.5 m 565.85 471.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 378.34 m 565.85 378.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 495.41 m 30.07 377.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 161.5 495.41 m 161.5 377.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 495.41 m 564.78 377.26 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 478.14 Tm (Name:)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 478.14 Tm (Hillcrest Care Home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 455.31 Tm (Address:)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 455.31 Tm (106 Thorpe Road )Tj ET /F3 12 Tf BT 1 0 0 1 165.48 437.73 Tm (Thorpe)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 420.15 Tm (Norwich)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 402.56 Tm (Norfolk)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 384.98 Tm (NR1 1RT)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 366.08 Tm ()Tj ET /F4 10 Tf BT 1 0 0 1 28.35 349.08 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 329.55 m 358.95 329.55 l S 0.001 w 1 1 1 RG 20.58 w 361.2 329.55 m 565.9 329.55 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 340.96 m 568.1 340.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 318.13 m 568.1 318.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 342.04 m 30.07 317.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 360.07 342.04 m 360.07 317.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 342.04 m 567.02 317.05 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 324.77 Tm (The quality rating for this )Tj ET /F2 12 Tf BT 1 0 0 1 210.68 324.77 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 281.25 324.77 Tm ( is:)Tj ET /F3 12 Tf BT 1 0 0 1 386.82 324.77 Tm (one star adequate service)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 305.87 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 286.81 Tm (A quality rating is our assessment of how well a care home, agency or scheme is )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 269.81 Tm (meeting the needs of the people who use it.)Tj ET /F3 12 Tf BT 1 0 0 1 295.13 269.81 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 303.56 269.81 Tm (We give a quality rating following a full )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 252.81 Tm (assessment of the service.)Tj ET /F3 12 Tf BT 1 0 0 1 189.16 252.81 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 197.6 252.81 Tm (We call this a key inspection.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 235.81 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 218.34 m 315.25 218.34 l S 0.001 w 20.58 w 317.5 218.34 m 565.9 218.34 l S 0.001 w 1 1 1 RG 20.58 w 317.5 195.5 m 346.55 195.5 l S 0.001 w 20.58 w 348.8 195.5 m 377.9 195.5 l S 0.001 w 20.58 w 380.15 195.5 m 409.2 195.5 l S 0.001 w 20.58 w 411.45 195.5 m 440.55 195.5 l S 0.001 w 20.58 w 442.8 195.5 m 471.9 195.5 l S 0.001 w 20.58 w 474.15 195.5 m 503.2 195.5 l S 0.001 w 20.58 w 505.45 195.5 m 534.55 195.5 l S 0.001 w 20.58 w 536.8 195.5 m 565.9 195.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 206.92 m 568.1 206.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 229.75 m 568.1 229.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 206.92 m 568.1 206.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 184.09 m 568.1 184.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 230.83 m 30.07 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 230.83 m 316.37 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 208 m 347.67 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 208 m 379.02 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 208 m 410.32 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 208 m 441.67 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 208 m 473.02 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 208 m 504.32 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 208 m 535.67 183.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 230.83 m 567.02 183.01 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 213.56 Tm (Lead inspector:)Tj ET /F2 12 Tf BT 1 0 0 1 320.35 213.56 Tm (Date:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 190.73 Tm (Ruth Hannent)Tj ET /F3 12 Tf BT 1 0 0 1 329.63 190.73 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 360.96 190.73 Tm (8)Tj ET /F3 12 Tf BT 1 0 0 1 392.28 190.73 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 423.61 190.73 Tm (1)Tj ET /F3 12 Tf BT 1 0 0 1 454.96 190.73 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 486.28 190.73 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 517.61 190.73 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 548.96 190.73 Tm (9)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 171.83 Tm ()Tj ET /F4 10 Tf BT 1 0 0 1 28.35 154.83 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 137.83 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 125.76 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 113.69 Tm ()Tj ET endstream endobj 7 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 11 0 obj<>>> endobj 12 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (2)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (26)Tj ET /F1 10 Tf BT 1 0 0 1 297.64 803.65 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 787.02 Tm (This is a report of an inspection where we looked at how well this )Tj ET /F3 12 Tf BT 1 0 0 1 428.23 787.02 Tm (care home is meeting )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 769.52 Tm (the needs of people who use it.)Tj ET /F3 12 Tf BT 1 0 0 1 226.59 769.52 Tm (There is a summary of what we think this service does )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 752.02 Tm (well, what they have improved on and, where it applies, what they need to do better.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 734.52 Tm (We use the national minimum standards to describe the outcomes that people should )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 717.03 Tm (experience.)Tj ET /F3 12 Tf BT 1 0 0 1 106.58 717.03 Tm (National minimum standards are written by the Department of Health for )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 699.53 Tm (each type of care service.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 679.53 Tm (After the summary there is more detail about our findings. The following table explains )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 662.03 Tm (what you will see under each outcome area.)Tj ET [] 0 d 0.5 w 0 0 0 RG 22.69 653.84 m 572.15 653.84 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.69 320.16 m 572.15 320.16 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.7 653.85 m 22.7 320.16 l S 0.001 w [] 0 d [] 0 d 0.5 w 572.15 653.85 m 572.15 320.16 l S 0.001 w [] 0 d /F2 10 Tf BT 1 0 0 1 31.2 640.54 Tm (Outcome area \(for example )Tj ET /F2 10 Tf BT 1 0 0 1 189.13 640.54 Tm (Choice of home\))Tj ET /F2 10 Tf BT 1 0 0 1 31.2 610.24 Tm (These are the outcomes that people )Tj ET /F2 10 Tf BT 1 0 0 1 236.38 610.24 Tm (staying in care homes should experience.)Tj ET /F2 10 Tf BT 1 0 0 1 479.51 610.24 Tm (They reflect )Tj ET /F2 10 Tf BT 1 0 0 1 31.2 598.08 Tm (the things that people have said are important to them:)Tj ET 1 0.9451 0.76078 RG 82.25 w 30.6 533.34 m 562.45 533.34 l S 0.001 w 1 1 1 RG 40 w 29.47 513.34 m 563.57 513.34 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 534.46 m 565.77 534.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 576.71 m 565.77 576.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 534.46 m 565.77 534.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 492.21 m 565.77 492.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 577.78 m 28.35 491.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 577.78 m 564.7 491.14 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 561.02 Tm (This box tells you the outcomes that we will always inspect against when we do a key )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 543.52 Tm (inspection)Tj ET /F3 10 Tf BT 1 0 0 1 95.79 543.52 Tm (.)Tj ET /F3 12 Tf BT 1 0 0 1 34.87 518.77 Tm (This box tells you any additional outcomes that we may inspect against when we do a )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 501.27 Tm (key inspection.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 461.76 Tm (This is what people )Tj ET /F2 10 Tf BT 1 0 0 1 143.21 461.76 Tm (staying in this care home experience:)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 424.6 Tm (Judgement:)Tj ET 1 0.9451 0.76078 RG 40 w 30.6 393.29 m 562.45 393.29 l S 0.001 w 1 1 1 RG 40 w 29.47 394.41 m 563.57 394.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 415.54 m 565.77 415.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 373.29 m 565.77 373.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 416.61 m 28.35 372.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 416.61 m 564.7 372.21 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 399.85 Tm (This box tells you our opinion of what we have looked at in this outcome area.)Tj ET /F3 12 Tf BT 1 0 0 1 517.65 399.85 Tm (We )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 382.35 Tm (will say whether it is excellent, good, adequate or poor.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 356.47 Tm (Evidence:)Tj ET 1 0.9451 0.76078 RG 22.5 w 30.6 333.91 m 562.45 333.91 l S 0.001 w 1 1 1 RG 22.5 w 29.47 335.04 m 563.57 335.04 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 347.41 m 565.77 347.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 322.66 m 565.77 322.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 348.49 m 28.35 321.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 348.49 m 564.7 321.59 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 331.72 Tm (This box describes the information we used to come to our judgement.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 285.1 Tm (Copies of the)Tj ET /F3 12 Tf BT 1 0 0 1 111.81 285.1 Tm (National Minimum Standards )Tj ET /F3 12 Tf BT 1 0 0 1 290.54 285.1 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 302.39 285.1 Tm (Care Homes for Older People)Tj ET /F3 12 Tf BT 1 0 0 1 477.19 285.1 Tm ( can be found )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 267.6 Tm (at www.dh.gov.uk or bought from The Stationery Office \(TSO\) PO Box 29, St Crispins, )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 250.1 Tm (Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 232.6 Tm (Stationery Office is also available: )Tj ET /F3 12 Tf 0 0 1 rg BT 1 0 0 1 238.68 232.6 Tm (www.tso.co.uk/bookshop)Tj ET [] 0 d 0.708 w 0 0 1 RG 238.68 231.55 m 390.93 231.55 l S 0.001 w [] 0 d /F3 12 Tf 0 0 0 rg BT 1 0 0 1 28.35 192.61 Tm (The Commission for Social Care Inspection aims to:)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 172.61 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 172.61 Tm (Put the people who use social care first)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 154.97 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 154.97 Tm (Improve services and stamp out bad practice)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 137.33 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 137.33 Tm (Be an expert voice on social care)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 119.69 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 119.69 Tm (Practise what we preach in our own organisation)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 79.55 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET endstream endobj 13 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 14 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (3)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (26)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (5HDGHU,QIRUPDWLRQ)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 28.35 774.22 m 224.05 774.22 l S 0.001 w 1 1 1 RG 20.58 w 226.3 774.22 m 567 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 751.38 m 224.05 751.38 l S 0.001 w 1 1 1 RG 20.58 w 226.3 751.38 m 567 751.38 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 728.55 m 224.05 728.55 l S 0.001 w 1 1 1 RG 20.58 w 226.3 728.55 m 567 728.55 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 705.72 m 224.05 705.72 l S 0.001 w 1 1 1 RG 20.58 w 226.3 705.72 m 567 705.72 l S 0.001 w 0.99608 0.9451 0.76078 RG 151.83 w 28.35 617.26 m 224.05 617.26 l S 0.001 w 1 1 1 RG 151.83 w 226.3 617.26 m 567 617.26 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 528.8 m 224.05 528.8 l S 0.001 w 1 1 1 RG 20.58 w 226.3 528.8 m 567 528.8 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.13 m 569.2 717.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.3 m 569.2 694.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.22 m 569.2 540.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 785.63 m 569.2 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.13 m 569.2 717.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.3 m 569.2 694.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.22 m 569.2 540.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 517.39 m 569.2 517.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 786.71 m 27.22 516.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 225.17 786.71 m 225.17 516.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 568.12 786.71 m 568.12 516.31 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 769.44 Tm (Document Purpose)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 769.44 Tm (Inspection report)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 746.61 Tm (Author)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 746.61 Tm (CSCI)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 723.78 Tm (Audience)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 723.78 Tm (General public)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 700.94 Tm (Further copies from)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 700.94 Tm (0870 240 7535 \(telephone order line\))Tj ET /F3 12 Tf BT 1 0 0 1 31.2 678.11 Tm (Copyright)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 678.11 Tm (Copyright \()Tj ET /F3 12 Tf BT 1 0 0 1 313.49 678.11 Tm (2009)Tj ET /F3 12 Tf BT 1 0 0 1 344 678.11 Tm (\) Commission for Social Care )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 663.53 Tm (Inspection \(CSCI\). This publication may be reproduced )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 648.95 Tm (in whole or in part, free of charge, in any format or )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 634.36 Tm (medium provided that it is not used for commercial )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 619.78 Tm (gain. This consent is subject to the material being )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 605.2 Tm (reproduced accurately and on proviso that it is not )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 590.61 Tm (used in a derogatory manner or misleading context. )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 576.03 Tm (The material should be acknowledged as CSCI )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 561.45 Tm (copyright, with the title and date of publication of the )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 546.86 Tm (document specified.)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 524.03 Tm (Internet address)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 524.03 Tm (www.csci.org.uk)Tj ET endstream endobj 15 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 16 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (4)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (26)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (,QIRUPDWLRQDERXWWKHFDUHKRPH)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 774.22 m 267.95 774.22 l S 0.001 w 1 1 1 RG 20.58 w 270.2 774.22 m 565.65 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 90.92 w 31.2 716.22 m 267.95 716.22 l S 0.001 w 1 1 1 RG 90.92 w 270.2 716.22 m 565.65 716.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 658.22 m 267.95 658.22 l S 0.001 w 1 1 1 RG 20.58 w 270.2 658.22 m 565.65 658.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 635.39 m 267.95 635.39 l S 0.001 w 1 1 1 RG 20.58 w 270.2 635.39 m 565.65 635.39 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 612.55 m 267.95 612.55 l S 0.001 w 1 1 1 RG 20.58 w 270.2 612.55 m 565.65 612.55 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 589.72 m 267.95 589.72 l S 0.001 w 1 1 1 RG 20.58 w 270.2 589.72 m 565.65 589.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 669.63 m 567.85 669.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 646.8 m 567.85 646.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 623.97 m 567.85 623.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 601.14 m 567.85 601.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 785.63 m 567.85 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 669.63 m 567.85 669.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 646.8 m 567.85 646.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 623.97 m 567.85 623.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 601.14 m 567.85 601.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 578.3 m 567.85 578.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 786.71 m 30.07 577.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 269.07 786.71 m 269.07 577.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.77 786.71 m 566.77 577.22 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 769.44 Tm (Name of care home:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 769.44 Tm (Hillcrest Care Home)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 746.61 Tm (Address:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 746.61 Tm (106 Thorpe Road)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 729.03 Tm (Thorpe)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 711.44 Tm (Norwich)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 693.86 Tm (Norfolk)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 676.28 Tm (NR1 1RT)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 653.45 Tm (Telephone number:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 653.45 Tm (01603626073)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 630.61 Tm (Fax number:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 630.61 Tm (01603765100)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 607.78 Tm (Email address:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 607.78 Tm (hillcrest@schealthcare.co.uk)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 584.95 Tm (Provider web address:)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 546.51 m 353.25 546.51 l S 0.001 w 1 1 1 RG 20.58 w 355.5 546.51 m 565.9 546.51 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 523.68 m 565.6 523.68 l S 0.001 w 20.58 w 31.2 478.01 m 353.25 478.01 l S 0.001 w 1 1 1 RG 20.58 w 355.5 478.01 m 565.9 478.01 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 455.18 m 353.25 455.18 l S 0.001 w 1 1 1 RG 20.58 w 355.5 455.18 m 565.9 455.18 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 535.09 m 568.1 535.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 512.26 m 567.8 512.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 489.43 m 567.8 489.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 559 m 354.37 534.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 466.6 m 568.1 466.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 557.93 m 568.1 557.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 535.09 m 567.8 535.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 512.26 m 567.8 512.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 489.43 m 568.1 489.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 466.6 m 568.1 466.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 443.76 m 568.1 443.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 559 m 30.07 442.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 490.51 m 354.37 442.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 559 m 567.02 442.68 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 541.74 Tm (Name of registered provider\(s\):)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 541.74 Tm (Ashbourne \(Eton\) Limited)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 518.91 Tm (Name of registered manager \(if applicable\))Tj ET /F3 12 Tf BT 1 0 0 1 34.05 473.24 Tm (Type of registration:)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 473.24 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 450.41 Tm (Number of places registered:)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 450.41 Tm (52)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 431.46 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 411.97 m 565.6 411.97 l S 0.001 w 41.17 w 31.2 378.85 m 297.2 378.85 l S 0.001 w 20.58 w 299.45 389.14 m 565.6 389.14 l S 0.001 w 20.58 w 299.45 368.55 m 432.52 368.55 l S 0.001 w 20.58 w 432.52 368.55 m 565.6 368.55 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 400.55 m 567.8 400.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 423.39 m 567.8 423.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 400.55 m 567.8 400.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 357.14 m 567.8 357.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 424.46 m 30.07 356.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 401.63 m 298.32 356.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 424.46 m 566.72 356.06 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 407.2 Tm (Conditions of registration:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 384.36 Tm (Category\(ies\) :)Tj ET /F3 12 Tf BT 1 0 0 1 302.3 384.36 Tm (Number of places \(if applicable\):)Tj ET /F3 12 Tf BT 1 0 0 1 302.3 363.78 Tm (Under 65)Tj ET /F3 12 Tf BT 1 0 0 1 435.37 363.78 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 342.35 m 297.3 342.35 l S 0.001 w 20.58 w 299.55 342.35 m 431.45 342.35 l S 0.001 w 20.58 w 433.7 342.35 m 565.6 342.35 l S 0.001 w 35.17 w 31.2 312.22 m 297.3 312.22 l S 0.001 w 35.17 w 299.55 312.22 m 431.45 312.22 l S 0.001 w 35.17 w 433.7 312.22 m 565.6 312.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 282.1 m 565.6 282.1 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 330.93 m 567.8 330.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 293.51 m 567.8 293.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 353.76 m 567.8 353.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 330.93 m 567.8 330.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 293.51 m 567.8 293.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 270.68 m 567.8 270.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 354.84 m 30.07 269.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.42 354.84 m 298.42 292.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.57 354.84 m 432.57 292.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 354.84 m 566.72 269.6 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 337.57 Tm (dementia)Tj ET /F3 12 Tf BT 1 0 0 1 302.4 337.57 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 436.55 337.57 Tm (32)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 314.74 Tm (old age, not falling within any other )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 300.16 Tm (category)Tj ET /F3 12 Tf BT 1 0 0 1 302.4 314.74 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 436.55 314.74 Tm (20)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 277.33 Tm (Additional conditions: )Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 255.89 m 315.25 255.89 l S 0.001 w 1 1 1 RG 20.58 w 317.5 255.89 m 346.55 255.89 l S 0.001 w 20.58 w 348.8 255.89 m 377.9 255.89 l S 0.001 w 20.58 w 380.15 255.89 m 409.2 255.89 l S 0.001 w 20.58 w 411.45 255.89 m 440.55 255.89 l S 0.001 w 20.58 w 442.8 255.89 m 471.9 255.89 l S 0.001 w 20.58 w 474.15 255.89 m 503.2 255.89 l S 0.001 w 20.58 w 505.45 255.89 m 534.55 255.89 l S 0.001 w 20.58 w 536.8 255.89 m 565.9 255.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 267.31 m 568.1 267.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 244.47 m 568.1 244.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 268.38 m 30.07 243.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 268.38 m 316.37 243.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 268.38 m 347.67 243.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 268.38 m 379.02 243.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 268.38 m 410.32 243.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 268.38 m 441.67 243.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 268.38 m 473.02 243.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 268.38 m 504.32 243.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 268.38 m 535.67 243.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 268.38 m 567.02 243.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 251.12 Tm (Date of last inspection)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 231.47 m 565.9 231.47 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 221.85 m 568.1 221.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 222.93 m 30.07 82.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 222.93 m 567.02 82.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 241.1 m 568.1 241.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 221.85 m 568.1 221.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 83.6 m 568.1 83.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 242.18 m 30.07 220.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 242.18 m 567.02 220.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 227.91 Tm (Brief description of the )Tj ET /F3 12 Tf BT 1 0 0 1 177.27 227.91 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 208.66 Tm (Hillcrest is a care home providing care for up to 52 older people including service users )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 191.66 Tm (with dementia. The accommodation is located on both ground and first floors. There )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 174.66 Tm (are 37 single rooms en-suite, 3 single rooms without en-suite facilities and 6 double )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 157.66 Tm (rooms with en-suite facilities. The home is situated within walking distance of the )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 140.66 Tm (centre of the city of Norwich and its facilities. The detached property is set in its own )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 123.66 Tm (grounds; the garden areas have flowerbeds and a terraced patio. There is parking )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 106.66 Tm (space to the front of the premises. Hillcrest is one of several homes in Norfolk owned )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 89.66 Tm (by the proprietors. The range of weekly fees for the home is #289 - #500. )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 69.28 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 52.28 Tm ()Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 19 0 obj <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]>>/Length 530/Matrix [1 0 0 1 0 0]>>stream xMo0>eGJ%NrCnRVgJX*";kי~&l#jWFC +e2!c2 Xft=|愒%4j2R)n!UպE+I<Z׃s{efBkvkjO/l|%Y4 i(9ʴ"5qrXs1T1%,;UA6A$Iޅ&A;H RUfSI>@h<;{-ED^*qVif{JBU+LU6$ .vŞϤ} 8+辣\6;V]0UeFQk5{]Ћ[JEj˱[wsߍÛëi:Ojd'3n.*MV9|ŦGv!Tg k,xx8`Ȇ4Ь_oN,.8qli f}8Rg7-u94?> endobj 21 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 17.5 w 28.35 55.69 m 568.35 55.69 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 33.75 52.38 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 483.75 53.38 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 514.26 53.38 Tm (5)Tj ET /F3 11 Tf BT 1 0 0 1 522.08 53.38 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 540.36 53.38 Tm (26)Tj ET /F6 10 Tf BT 1 0 0 1 28.35 38.03 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 28.35 786.6 Tm ()Tj ET /F1 14 Tf BT 1 0 0 1 28.35 761.65 Tm (6XPPDU\\)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 740.69 Tm (This is an overview of what we found during the inspection.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 720.22 m 381.05 720.22 l S 0.001 w 1 1 1 RG 20.58 w 383.3 720.22 m 566.2 720.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 731.63 m 568.4 731.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 708.8 m 568.4 708.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 732.71 m 30.07 707.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 382.17 732.71 m 382.17 707.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 732.71 m 567.32 707.72 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 715.44 Tm (The quality rating for this )Tj ET /F3 12 Tf BT 1 0 0 1 191.88 715.44 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 255.53 715.44 Tm ( is:)Tj ET /F3 12 Tf BT 1 0 0 1 398.02 715.44 Tm (one star adequate service)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 683.3 Tm (2XUMXGJHPHQWIRUHDFKRXWFRPH)Tj ET /F3 10 Tf BT 1 0 0 1 212.31 607.26 Tm (Choice of home)Tj ET /F3 10 Tf BT 1 0 0 1 164.44 567.01 Tm (Health and personal care)Tj ET /F3 10 Tf BT 1 0 0 1 145.19 526.76 Tm (Daily life and social activities)Tj ET /F3 10 Tf BT 1 0 0 1 157.96 486.51 Tm (Complaints and protection)Tj ET /F3 10 Tf BT 1 0 0 1 226.37 446.26 Tm (Environment)Tj ET /F3 10 Tf BT 1 0 0 1 251.18 406.01 Tm (Staffing)Tj ET /F3 10 Tf BT 1 0 0 1 127.51 365.76 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75161 305.05 300.31 cm /Xf1 Do Q 1 1 1 RG 20.58 w 31.2 249.07 m 567.85 249.07 l S 0.001 w 170.96 w 32.32 151.05 m 566.72 151.05 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 237.65 m 567.85 237.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 237.65 m 568.92 237.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 64.44 m 568.92 64.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 238.73 m 31.2 63.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 238.73 m 567.85 63.37 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 244.3 Tm (How we did our inspection:)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 221.46 Tm (This inspection report has been completed using the evidence gathered from reports )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 206.88 Tm (completed by the Manager such as an Annual Quality Assurance Assessment \(AQAA\), )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 192.3 Tm (comments sent in by residents, staff and relatives, notifications that are a regulatory )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 177.72 Tm (requirement and any other information that may be relevant to the inspection.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 163.13 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 148.55 Tm (A visit to the home took place on the 28th January over a period of 8 hours. Assisting )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 133.97 Tm (with the visit was the home Manager, staff, relatives and residents who were chosen at )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 119.38 Tm (random to speak to.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 104.8 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 90.22 Tm (A tour of the building took place, care plans were seen, maintenance records were )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 75.64 Tm (checked and personnel files and training certificates were up to date.)Tj ET endstream endobj 22 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 23 0 obj <>stream 0 J 1 1 1 RG 46.75 w 31.2 789.16 m 565.6 789.16 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 567.8 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 764.66 m 567.8 764.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 763.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 814.73 m 566.72 763.58 l S 0.001 w [] 0 d /F3 12 Tf 0 0 0 rg BT 1 0 0 1 31.8 802.72 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 31.8 788.13 Tm (We sat with the residents in the dining room to oversee the dining experience and )Tj ET /F3 12 Tf BT 1 0 0 1 31.8 773.55 Tm (sample the food and choice on offer.)Tj ET endstream endobj 24 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 25 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (7)Tj ET /F3 11 Tf BT 1 0 0 1 516.01 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 534.29 53.47 Tm (26)Tj ET 1 1 1 RG 20.58 w 31.2 803.36 m 567.85 803.36 l S 0.001 w 151.83 w 32.32 714.91 m 566.72 714.91 l S 0.001 w 20.58 w 32.7 626.45 m 569.35 626.45 l S 0.001 w 151.83 w 33.82 537.99 m 568.22 537.99 l S 0.001 w 20.58 w 33.45 449.54 m 570.1 449.54 l S 0.001 w 166.41 w 34.57 353.79 m 568.97 353.79 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 791.95 m 567.85 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 791.95 m 568.92 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 637.87 m 568.92 637.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 793.02 m 31.2 636.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 637.87 m 569.35 637.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 615.03 m 569.35 615.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 615.03 m 570.42 615.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 460.95 m 570.42 460.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 438.12 m 570.1 438.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 460.95 m 570.1 460.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 438.12 m 571.17 438.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 269.46 m 571.17 269.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 616.11 m 32.7 459.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 439.2 m 33.45 268.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 793.02 m 567.85 636.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 569.35 616.11 m 569.35 459.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 570.1 439.2 m 570.1 268.38 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 798.59 Tm (What the )Tj ET /F2 12 Tf BT 1 0 0 1 96.96 798.59 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 167.52 798.59 Tm ( does well:)Tj ET /F3 10 Tf BT 1 0 0 1 567.85 801.25 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 775.76 Tm (The home has a suitable and hands on Manager who is regarded well by the staff team.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 761.17 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 746.59 Tm (The home has a good core of dedicated staff who are willing and keen to work hard.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 732.01 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 717.42 Tm (The home offers a good choice of food at meal times for most of the residents.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 702.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 688.26 Tm (The administration task in the office are kept up to date and in order, safeguarding the )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 673.68 Tm (residents.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 659.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 644.51 Tm (The maintenance records for the building are all in order and up to date.)Tj ET /F3 10 Tf BT 1 0 0 1 568.97 713.35 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 624.33 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 32.7 621.68 Tm (What has improved since the last inspection?)Tj ET /F3 10 Tf BT 1 0 0 1 569.35 624.9 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 536.44 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 598.84 Tm (Since the last inspection the Manager has applied to become the Registered Manager of )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 584.26 Tm (The home. The process is yet to be completed but the full registration should be in )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 569.68 Tm (place on the final draft of this report being published.)Tj ET /F3 12 Tf BT 1 0 0 1 36.67 555.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 540.51 Tm (The home has improved further the medication procedures in the home. The Deputy )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 525.93 Tm (Manager ensures that a complete and accurate audit trail for all medicines coming and )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 511.35 Tm (leaving the home is in place.)Tj ET /F3 12 Tf BT 1 0 0 1 36.67 496.76 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 482.18 Tm (The dining experience in the one side of the home has improved with tables prepared )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 467.6 Tm (correctly and fresh flowers in vases on the tables.)Tj ET /F3 10 Tf BT 1 0 0 1 570.47 536.44 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 447.98 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.45 444.76 Tm (What they could do better:)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 352.24 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 421.93 Tm (The home needs to look more in depth at the needs of people who have mental health )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 407.35 Tm (needs to ensure they can meet the persons social care needs. Activities are available )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 392.77 Tm (but the day to day stimulation and an environment that is suitable needs to be )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 378.18 Tm (improved.)Tj ET /F3 12 Tf BT 1 0 0 1 37.42 363.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 349.02 Tm (Although the home offeres a choice of meals for most people, residents who need a )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 334.43 Tm (different diet, such as vegetarians have very limited choice.)Tj ET /F3 12 Tf BT 1 0 0 1 37.42 319.85 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 305.27 Tm (The building in many areas is in need of refurbishment with poor furnishings and poor )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 290.68 Tm (decoration. People with dementia require stimulation and guidance when moving )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 276.1 Tm (around the home with clear signage to help them orientate.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 253.77 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 233.77 Tm (If you want to know what action the person responsible for this )Tj ET /F3 12 Tf BT 1 0 0 1 416.27 233.77 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 479.91 233.77 Tm ( is taking )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 216.27 Tm (following this report, you can contact them using the details set out on page 4.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 196.27 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 176.27 Tm (The report of this inspection is available from our website )Tj ET /F3 12 Tf BT 1 0 0 1 380.77 176.27 Tm (www.csci.org.uk.)Tj ET /F3 12 Tf BT 1 0 0 1 492.75 176.27 Tm (You can get )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 158.77 Tm (printed copies from )Tj ET /F3 12 Tf BT 1 0 0 1 149.84 158.77 Tm (enquiries@csci.gsi.gov.uk or by telephoning our order line )Tj ET /F3 12 Tf BT 1 0 0 1 513.73 158.77 Tm (0870 )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 141.27 Tm (240 7535.)Tj ET endstream endobj 26 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 27 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (8)Tj ET /F3 11 Tf BT 1 0 0 1 516.01 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 534.29 53.47 Tm (26)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F2 14 Tf BT 1 0 0 1 28.35 782.58 Tm (Details of our findings)Tj ET 26 w 32.32 746.27 m 562.53 746.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 761.52 m 565.85 761.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 733.27 m 565.85 733.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 762.59 m 30.07 732.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 762.59 m 564.78 732.19 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 744.39 Tm (&RQWHQWV)Tj ET 1 1 1 RG 16 w 28.35 700.02 m 566.93 700.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 695.95 Tm (Choice of home \(standards 1 - 6\))Tj ET 16 w 28.35 678.02 m 566.93 678.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 673.95 Tm (Health and personal care \(standards 7 - 11\))Tj ET 16 w 28.35 656.02 m 566.93 656.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 651.95 Tm (Daily life and social activities \(standards 12 - 15\))Tj ET 16 w 28.35 634.02 m 566.93 634.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 629.95 Tm (Complaints and protection \(standards 16 - 18\))Tj ET 16 w 28.35 612.02 m 566.93 612.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 607.95 Tm (Environment \(standards 19 - 26\))Tj ET 16 w 28.35 590.02 m 566.93 590.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 585.95 Tm (Staffing \(standards 27 - 30\))Tj ET 16 w 28.35 568.02 m 566.93 568.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 563.95 Tm (Management and administration \(standards 31 - 38\))Tj ET /F3 12 Tf BT 1 0 0 1 28.35 543.95 Tm (Outstanding statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 522.08 Tm (Requirements and recommendations from this inspection)Tj ET endstream endobj 28 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 30 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (9)Tj ET /F3 11 Tf BT 1 0 0 1 519.77 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 534.18 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Choice of home)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 206.25 w 32.32 592.72 m 562.53 592.72 l S 0.001 w 1 1 1 RG 119 w 31.2 550.22 m 563.65 550.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 489.59 m 565.85 489.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 488.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 488.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People are confident that the care home can support them. This is because there is an )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (accurate assessment of their needs that they, or people close to them, have been )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (involved in. This tells the home all about them and the support they need. People who )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (stay at the home only for intermediate care, have a clear assessment that includes a )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (plan on what they hope for and want to achieve when they return home.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (People can decide whether the care home can meet their support and accommodation )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (needs. This is because they, or people close to them, have been able to visit the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (and have got full, clear, accurate and up to date information about the home. If they )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (decide to stay in the home they know about their rights and responsibilities because )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (there is an easy to understand contract or statement of terms and conditions between )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 512.65 Tm (them and the care home that includes how much they will pay and what the home )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 495.65 Tm (provides for the money.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 471.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 449.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 449.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 449.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 449.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 432.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.49 w 33.45 341.65 m 563.65 341.65 l S 0.001 w 1 1 1 RG 22.5 w 31.2 418.89 m 565.9 418.89 l S 0.001 w 149.99 w 32.32 330.4 m 564.78 330.4 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 406.52 m 566.98 406.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 407.59 m 31.2 253.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 407.59 m 565.9 253.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 406.52 m 565.9 406.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 254.27 m 566.98 254.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 415.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 390.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 390.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 390.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 373.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 353.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 333.33 Tm (The home does have information available for potential residents and their families to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 315.83 Tm (help them decide if this home is where they would like to live.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 298.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 280.83 Tm (The home does carry out an assessment process to ensure the service available and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 263.33 Tm (meet the needs of the person.)Tj ET 0.99608 0.9451 0.76078 RG 159.75 w 33.45 148.53 m 563.65 148.53 l S 0.001 w 1 1 1 RG 22.5 w 31.2 219.4 m 565.9 219.4 l S 0.001 w 138.38 w 32.32 136.71 m 564.78 136.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 207.03 m 566.98 207.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 208.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 208.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 207.03 m 565.9 207.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 216.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 191.34 Tm (The home has a Service Users Guide and Statement Of Purpose. One was seen in a )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 173.84 Tm (room made ready for a new occupant. It is in suitable print for easy reading and in )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 156.34 Tm (plain English.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 138.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 121.34 Tm (In some care plans looked at each one had a green printed document for completing )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 103.84 Tm (on an assessment prior to someone being admitted. The details looked at in two of )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 86.34 Tm (them gave a picture of the needs of the resident that would be enough limited )Tj ET endstream endobj 31 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 32 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (10)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 128.87 w 33.45 746.97 m 563.65 746.97 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 107.49 w 32.32 735.16 m 564.78 735.16 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 679.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 679.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 680.29 m 566.98 680.29 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (information to make a judgment as to the ability of the service provided at this home )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (to meet the persons needs.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (The home does try and offer a visit for the person prior to the admission taking place. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (This is not always the case on people coming straight from hospital who have been )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (known to arrive before any visit from the family of potential resident could be planned.)Tj ET endstream endobj 33 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 34 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (11)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Health and personal care)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.25 w 32.32 609.72 m 562.53 609.72 l S 0.001 w 1 1 1 RG 68 w 31.2 558.72 m 563.65 558.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 593.84 m 565.85 593.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 593.84 m 565.85 593.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 523.59 m 565.85 523.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 522.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 522.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (Peoples health, personal and social care needs are met. The home has a plan of care )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (that the person, or someone close to them, has been involved in making. If they take )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (medicine, they manage it themselves if they can. If they cannot manage their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (medicine, the care home supports them with it, in a safe way. Peoples right to privacy )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (is respected and the support they get from staff is given in a way that maintains their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 599.9 Tm (dignity.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (If people are approaching the end of their life, the care home will respect their choices )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (and help them feel comfortable and secure. They, and people close to them, are )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (reassured that their death will be handled with sensitivity, dignity and respect, and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (take account of their spiritual and cultural wishes. )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 505.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 483.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 483.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 483.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 483.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 466.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 224.99 w 33.45 349.4 m 563.65 349.4 l S 0.001 w 1 1 1 RG 22.5 w 31.2 452.89 m 565.9 452.89 l S 0.001 w 202.49 w 32.32 338.15 m 564.78 338.15 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 440.52 m 566.98 440.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 441.59 m 31.2 234.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 441.59 m 565.9 234.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 440.52 m 565.9 440.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 235.78 m 566.98 235.78 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 449.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 424.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 424.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 424.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 407.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 387.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 367.33 Tm (The home does have a care plan for each resident but lacks the necessary information )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 349.83 Tm (on the social care support for staff to be able to offer person centred care.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 332.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 314.83 Tm (The health care needs of the residents are met.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 297.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 279.84 Tm (The medication procedures have improved and are to be commended.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 262.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 244.84 Tm (Residents are treated with dignity and the majority have the right to privacy.)Tj ET 0.99608 0.9451 0.76078 RG 141.25 w 33.45 139.28 m 563.65 139.28 l S 0.001 w 1 1 1 RG 22.5 w 31.2 200.9 m 565.9 200.9 l S 0.001 w 119.88 w 32.32 127.47 m 564.78 127.47 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 188.53 m 566.98 188.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 189.61 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 189.61 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 188.53 m 565.9 188.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 197.59 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 172.84 Tm (The home is divided into two areas on a ground and first floor. The care plans are )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 155.34 Tm (stored in each side of the building in a filing cabinet in small offices. In total two from )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 137.84 Tm (the residential side and three from the side caring for people with dementia were )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 120.34 Tm (looked at. The care plans are very health/nursing style and information to find can be )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 102.85 Tm (difficult. The details on the care plans looked at were completed with some giving a )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 85.35 Tm (picture of need better that others. On reading one persons care plan it was noted that )Tj ET endstream endobj 36 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 37 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (12)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 741.63 w 33.45 440.59 m 563.65 440.59 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.25 w 32.32 428.78 m 564.78 428.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.53 m 566.98 67.53 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (the Social Worker had highlighted the concern of this person falling on lots of areas )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (within the paperwork sent and although this person had only been in the home for a )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (week the risk assessment had not been completed. Within the care plan folder there is )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (lots of paperwork that is blank. It sometimes appears as this actual document is not )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (relevant to this person and therefore should either not be in the folder of scored )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (through as not applicable instead of appearing as though it has not been filled in. The )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (care plans looked at did give a picture of the health and personal care needs of the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (person but there was very limited information on the social care needs of the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (individual. Life story books are available to complete but the one looked at had little )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (information in it. The people who are accommodated in the side of the home for people )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (with dementia need a good social history record to enable staff to offer person centred )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (care appropriately.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (The residents at present are supported by a number of local GP surgeries and their )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (health care needs are supported by visiting GP, District Nurses and Continence )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (Advisors. The Manager told us of the very good community support offered to the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (home and how regular the health professionals attend the home.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (At the last inspection requirements had been made regarding the management of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (medication. These requirements have been met and time was spent with the Deputy )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (Manager discussing the procedures carried out. A new medication fridge has been )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (purchased and the temperature showed 6 degrees which is a suitable temperature. In )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (each medication record chart there is a laminated sheet detailing why and when )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (medication required is offered. This is seen as good practice. The recording of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (administration of some of the creams that are on an 'as required basis' are recorded )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (but as gaps do appear on the chart it is recommended that the suitable code is placed )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm (in the record box to show that the person has been looked at to see if the cream/lotion )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm (etc were or were not required. The medication is stored in locked trolleys in a locked )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 289.12 Tm (room with air conditioning. Each trolley has only the medication that is required for )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 271.62 Tm (that time of day. There has, in the past been many issues of medication arriving in )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 254.12 Tm (incorrect numbers. A close monitoring and regular returns of miscounted medication )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 236.62 Tm (has now been resolved and the audit trail of all medication is managed and recorded )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 219.12 Tm (appropriately.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 201.62 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 184.13 Tm (Throughout the day, staff were seen carrying out their duties ensuring that people )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 166.63 Tm (were helped appropriately and with dignity. All personal care was carried out in the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 149.13 Tm (persons own room. One small area of concern was in a shared room where a person )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 131.63 Tm (has to pass another persons bed to get to their own. The resident nearest the door )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 114.13 Tm (goes to bed early and the other goes late meaning the one is disturbed each night. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 96.63 Tm (Shared rooms are not suitable for some people and should be discouraged when )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 79.13 Tm (possible.)Tj ET endstream endobj 38 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 39 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (13)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 93.87 w 33.45 764.47 m 563.65 764.47 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 72.5 w 32.32 752.66 m 564.78 752.66 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 714.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 714.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 715.28 m 566.98 715.28 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (It was also noted that the majority of residents were without anything on their legs or )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (feet. One person was heard saying their feet were cold. There is nothing recorded to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (say people do not wish to wear tight, socks or stockings and if this is the case it should )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (be recorded.)Tj ET endstream endobj 40 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 41 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (14)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Daily life and social activities)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 138.25 w 32.32 626.72 m 562.53 626.72 l S 0.001 w 1 1 1 RG 17 w 31.2 567.22 m 563.65 567.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 576.84 m 565.85 576.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.84 m 565.85 576.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 557.59 m 565.85 557.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 556.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 556.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (Each person is treated as an individual and the care home is responsive to his or her )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (race, culture, religion, age, disability, gender and sexual orientation. They are part of )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (their local community. The care home supports people to follow personal interests and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (activities. People are able to keep in touch with family, friends and representatives. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (They are as independent as they can be, lead their chosen lifestyle and have the )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 599.9 Tm (opportunity to make the most of their abilities. People have nutritious and attractive )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 582.9 Tm (meals and snacks, at a time and place to suit them.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 539.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 517.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 517.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 517.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 517.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 500.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 207.49 w 33.45 392.15 m 563.65 392.15 l S 0.001 w 1 1 1 RG 22.5 w 31.2 486.89 m 565.9 486.89 l S 0.001 w 184.99 w 32.32 380.9 m 564.78 380.9 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 474.52 m 566.98 474.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 475.59 m 31.2 286.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 475.59 m 565.9 286.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 474.52 m 565.9 474.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 287.28 m 566.98 287.28 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 483.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 458.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 458.83 Tm (adequate)Tj ET /F3 12 Tf BT 1 0 0 1 324.96 458.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 441.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 421.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 401.33 Tm (The home does offer some activities but more thought needs to be considered on )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 383.83 Tm (lifestyles in the past and the way in which the home can occupy people throughout the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 366.33 Tm (day.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 348.83 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 331.33 Tm (Visitors to the home are welcomed and can remain in contact.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 313.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 296.34 Tm (The meals at the home are appealing, well balanced and in nice surroundings.)Tj ET 0.99608 0.9451 0.76078 RG 192.75 w 33.45 165.03 m 563.65 165.03 l S 0.001 w 1 1 1 RG 22.5 w 31.2 252.4 m 565.9 252.4 l S 0.001 w 171.38 w 32.32 153.22 m 564.78 153.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 240.03 m 566.98 240.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 241.11 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 241.11 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 240.03 m 565.9 240.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 249.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 224.34 Tm (Arriving unannounced it was noted that residents were sitting in the upstairs and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 206.84 Tm (downstairs lounge with nothing to occupy them. The televisions were on but no one )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 189.34 Tm (was watching them. The room had nothing in it to stimulate any kind of activity other )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 171.84 Tm (than glasses of squash. Activities do happen at different times when an activities )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 154.34 Tm (person is available and evidence in the activities room was seen along with )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 136.85 Tm (photographs on display of special events. The problem on the day of this visit was )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 119.35 Tm (seeing people asleep yet it was only 9am. People wandering with nothing to do and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 101.85 Tm (people distressed who needed attention. There were staff around but nothing was )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 84.35 Tm (taking place to stimulate or involve residents in anything. The Manager promptly asked )Tj ET endstream endobj 42 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 43 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (15)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 426.35 w 33.45 598.23 m 563.65 598.23 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 404.98 w 32.32 586.42 m 564.78 586.42 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 381.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 381.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 382.8 m 566.98 382.8 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (staff do some activity but this was limited. The Manager is in the process of recruiting )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (a new Activities Organiser and showed us the list of ideas that this potential staff )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (member had written. This would be an improvement but items of interest and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (stimulation should be available as and when required and not waiting for an activities )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (person to be around.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (On the day of this visit and by looking in the visitors signing in and out book , many )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (people visit the home at any time of the day. 3 Comment cards had been received )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (from relatives who say 'staff are very friendly' and ' they give us time to discuss any )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (concerns'.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (A meal was taken with the residents in the residential part of the home on the day of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (this visit. The dining room was prepared well with nice crockery, cutlery and fresh )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (flowers. The meal was lentil and vegetable soup, either turkey or sausages, fruit )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (cocktail and ice cream or yoghurt. Fresh fruit was also available that was a gift from a )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (relative. Each resident had made a choice the day before of what meat they would like )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (and at the table they were asked what and how much they would like with regards to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (vegetables and gravy etc. Water and lemon juice was offered and help for cutting up )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (etc was discretely given. The residents were all able to talk about the meal experience )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (saying 'the food is good here' 'you never go out hungry' and 'always have a choice'. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (One lady spoken to said she is vegetarian and the food is very limited for her and has )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (no choice each day. Staff were serving the meals in blue disposable plastic aprons and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (wearing hair nets which does not match the nice dining room experience. )Tj ET endstream endobj 44 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 45 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (16)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Complaints and protection)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 87.25 w 32.32 652.22 m 562.53 652.22 l S 0.001 w 1 1 1 RG 17 w 31.2 618.22 m 563.65 618.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 627.84 m 565.85 627.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 627.84 m 565.85 627.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.59 m 565.85 608.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 607.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 607.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (If people have concerns with their care, they or people close to them know how to )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (complain. Any concern is looked into and action taken to put things right. The care )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (home safeguards people from abuse and neglect and takes action to follow up any )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (allegations.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 614.65 Tm (Peoples legal rights are protected, including being able to vote in elections.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 590.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 568.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 568.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 568.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 568.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 551.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 154.99 w 33.45 469.39 m 563.65 469.39 l S 0.001 w 1 1 1 RG 22.5 w 31.2 537.89 m 565.9 537.89 l S 0.001 w 132.49 w 32.32 458.15 m 564.78 458.15 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 525.52 m 566.98 525.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 526.59 m 31.2 389.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 526.59 m 565.9 389.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 525.52 m 565.9 525.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 390.77 m 566.98 390.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 534.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 509.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 509.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 509.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 472.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 452.33 Tm (The home does have a complaints procedure and relatives feel they would be listened )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 434.83 Tm (to and the complaint acted upon.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 417.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 399.83 Tm (Residents are protected from abuse.)Tj ET 0.99608 0.9451 0.76078 RG 237.49 w 33.45 246.16 m 563.65 246.16 l S 0.001 w 1 1 1 RG 22.5 w 31.2 355.9 m 565.9 355.9 l S 0.001 w 214.99 w 32.32 234.91 m 564.78 234.91 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 343.53 m 566.98 343.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 344.6 m 31.2 125.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 344.6 m 565.9 125.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 343.53 m 565.9 343.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 126.29 m 566.98 126.29 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 352.59 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 327.84 Tm (The home has a complaints procedure available and on display and in the service users )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 310.34 Tm (guide in various parts of the home. The Manager said he has not received any )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 292.84 Tm (complaints. At present concerns are not logged but are to be recorded from now on )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.34 Tm (with details kept of the outcome of the concerns. The Commission has not received )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 257.84 Tm (any complaints. The three comment cards received from relatives and one family )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.34 Tm (member spoken to on the day mentioned they would have no problem in reporting to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 222.84 Tm (the Manager any ssues or concerns.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 187.85 Tm (The home has recently dealt with a potential safe guarding issue with a strategy )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.35 Tm (meeting attended. The outcome was the home was not at fault. The procedures for )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 152.85 Tm (training and recruiting staff are robust and staff do know and are trained in abuse )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.35 Tm (awareness.)Tj ET endstream endobj 46 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 47 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (17)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Environment)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 643.72 m 562.53 643.72 l S 0.001 w 1 1 1 RG 68 w 31.2 626.72 m 563.65 626.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 661.84 m 565.85 661.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.84 m 565.85 661.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.59 m 565.85 591.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 590.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 590.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People stay in a safe and well-maintained home that is homely, clean, pleasant and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (hygienic. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 648.65 Tm (People stay in a home that has enough space and facilities for them to lead the life )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 631.65 Tm (they choose and to meet their needs. The home makes sure they have the right )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 614.65 Tm (specialist equipment that encourages and promotes their independence. Their room )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (feels like their own, it is comfortable and they feel safe when they use it.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 573.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 551.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 551.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 551.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 551.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 534.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 242.49 w 33.45 408.65 m 563.65 408.65 l S 0.001 w 1 1 1 RG 22.5 w 31.2 520.89 m 565.9 520.89 l S 0.001 w 219.99 w 32.32 397.4 m 564.78 397.4 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 508.52 m 566.98 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 509.59 m 31.2 285.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 509.59 m 565.9 285.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 508.52 m 565.9 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 286.28 m 566.98 286.28 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 517.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 492.83 Tm (adequate)Tj ET /F3 12 Tf BT 1 0 0 1 324.96 492.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 475.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 455.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 435.33 Tm (Residents do live in a well maintained building.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 417.83 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 400.33 Tm (Shared facilities could be more suitable and comfortable.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 382.83 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 365.33 Tm (There are adequate bathroom facilities that could be updated and improved.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 347.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 330.34 Tm (Residents bedrooms are not all homely and comfortable.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 312.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 295.34 Tm (Some areas of the home could be more hygienic and pleasant.)Tj ET 0.99608 0.9451 0.76078 RG 191.75 w 33.45 164.53 m 563.65 164.53 l S 0.001 w 1 1 1 RG 22.5 w 31.2 251.41 m 565.9 251.41 l S 0.001 w 170.38 w 32.32 152.72 m 564.78 152.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 239.03 m 566.98 239.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 240.11 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 240.11 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 239.03 m 565.9 239.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 248.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 223.34 Tm (The home is on two levels with each side of the home split into needs required by the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.84 Tm (residents. On the day of this visit 49 residents were in the home. 30 of those places )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 188.34 Tm (are for people who have dementia. The environment is not particularly suitable for )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.85 Tm (people with dementia. The corridors are long with bland colours. Doors that all seem )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 153.35 Tm (the same, plain uninteresting walls with no pictures or mirrors and furniture that is )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.85 Tm (looking old, chipped and stained. The Manager has informed us that the company is )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 118.35 Tm (planning a refurbishment programme for the home. This needs to happen to ensure )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 100.85 Tm (the environment is suitable and comfortable for the people living within the home. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 83.35 Tm (fire officer did visit the home in 2008 and has made a few recommendations that have )Tj ET endstream endobj 48 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 49 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (18)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 531.34 w 33.45 545.73 m 563.65 545.73 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 509.97 w 32.32 533.92 m 564.78 533.92 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 276.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 276.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 277.81 m 566.98 277.81 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (been put in place. The Maintenance Officer went through his schedule in detail and all )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (records of maintenance and equipment servicing is all up to date.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (The lounge/diner in the residential side of the home has improved and does appear )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (lighter and brighter. The other side of the home is in greater need of improvement. A )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (very chipped bookcase and chairs with worn arms are in need of replacing. Some )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (bedroom furniture is chipped with facings damaged on bedside lockers.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (Bathrooms are in suitable numbers within the home but one shower room is unusable )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (due to it being a step in shower that cannot be used by any of the residents. This room )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (also doubles up as a hairdressers room but is not quite big enough meaning some of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (the hairdressing tasks have to take place in the dining room.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (Residents bedrooms, where families have been involved and have helped the resident )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (make their room suitable are homely and personalised. Some bedrooms where families )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (are not involved with the residents are not as homely. Noted were many picture hooks )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (in walls with nothing on them, walls with marks where furniture had rubbed against )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (them and paint work looking chipped.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (The fabrics within the home such as carpets and chairs are becoming stained and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (worn. In certain parts of the home unpleasant odours were detected which appeared )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (more to do with the aging fabrics rather than the lack of cleanliness.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (The laundry has two washing machines and one tumble dryer. The staff member )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (spoken to in the laundry was finding it difficult to manage the workload of washing )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (with the type and numbers of machines available. Baskets of wet laundry were stacked )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (waiting for the dryer and although there is someone in the laundry 7 days a week the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm (staff do not manage the process with the machines at present available. The Manager )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm (did state newer machines are to be ordered. The need is for more and not just )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 289.12 Tm (replacements.)Tj ET endstream endobj 50 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 51 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (19)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Staffing)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 643.72 m 562.53 643.72 l S 0.001 w 1 1 1 RG 17 w 31.2 601.22 m 563.65 601.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.59 m 565.85 591.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 590.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 590.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People have safe and appropriate support as there are enough competent staff on duty )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (at all times. They have confidence in the staff at the home because checks have been )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (done to make sure that they are suitable to care for them. Their needs are met and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (they are cared for by staff who get the relevant training and support from their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (managers.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 573.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 551.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 551.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 551.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 551.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 534.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 259.99 w 33.45 399.9 m 563.65 399.9 l S 0.001 w 1 1 1 RG 22.5 w 31.2 520.89 m 565.9 520.89 l S 0.001 w 237.49 w 32.32 388.65 m 564.78 388.65 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 508.52 m 566.98 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 509.59 m 31.2 267.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 509.59 m 565.9 267.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 508.52 m 565.9 508.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 268.78 m 566.98 268.78 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 517.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 492.83 Tm (adequate)Tj ET /F3 12 Tf BT 1 0 0 1 324.96 492.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 475.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 455.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 435.33 Tm (The home does have a suitable number of staff on duty to ensure residents are cared )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 417.83 Tm (for.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 400.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 382.83 Tm (Residents are cared for by qualified staff.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 365.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 347.84 Tm (The recruitment procedures are robust and do protect the residents.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 330.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 312.84 Tm (The staff are not all competent to do their job fully and ensure residents with dementia )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 295.34 Tm (have the correct skills.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 277.84 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 174.25 w 33.45 155.78 m 563.65 155.78 l S 0.001 w 1 1 1 RG 22.5 w 31.2 233.91 m 565.9 233.91 l S 0.001 w 152.88 w 32.32 143.97 m 564.78 143.97 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 221.53 m 566.98 221.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 222.61 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 222.61 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 221.53 m 565.9 221.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 230.59 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.84 Tm (On the day of this visit there was 4 Carers, 3 Seniors and a Deputy manager on care )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 188.34 Tm (tasks. The Housekeeper, Domestic, Laundry Assistant, Cook, Kitchen Assistant )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.85 Tm (Maintenance Officer and Administrator were also on duty. All the residents seen were )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 153.35 Tm (up and dressed on our arrival and all the medication had been administered at the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.85 Tm (correct time. \(One resident was still in bed but that was through choice and prefers to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 118.35 Tm (get up later\). The wipe boards around the home listed who was on duty for that day )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 100.85 Tm (and the home appears to have a full compliment of staff.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 83.35 Tm ()Tj ET endstream endobj 52 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 53 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (20)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 461.35 w 33.45 580.73 m 563.65 580.73 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 439.98 w 32.32 568.92 m 564.78 568.92 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 346.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 346.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 347.8 m 566.98 347.8 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (The home does have staff who are NVQ qualified and support staff who have not yet )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (achieved this award. The Annual Quality Assurance Assessment details tell us that the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (programme for staff is ongoing in introducing 'more staff to the NVQ course'.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (Time was spent with the Administrator looking at personnel files of recently recruited )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (staff. The home has a set procedure to follow to ensure people are employed after )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (they have had the correct CRB checks and two references have been received. Forms )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (of identification had been photo copied and application forms were seen.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (The home also has a comprehensive training matrix that gives all the statistics of who )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (and who has not completed training courses. A copy of the matrix was given to the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (Inspector that shows the home working hard to ensure all staff are up to date with )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (mandatory training. The in house trainer was also in the building on the day of this )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (inspection covering the health and safety and infection control training with staff. The )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (training for the next week is planned on nutrition. Although the home appears to be )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (achieving good results in training the mandatory subjects the number showing on the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (matrix for staff trained in dementia, especially the 'Yesterday, Today and Tomorrow' is )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (quite low. As this home has a high number of residents with dementia the staff need )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (the skills to be able to offer the service, and as mentioned in earlier sections of this )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (report, the understanding of caring for 'person who has dementia'. The need for )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (experienced staff in providing dementia care was a requirement on the last report. The )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (Deputy manager is booked to up date her trainer knowledge on dementia \(Y.T.T.\)and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (will be cascading the training to the team of carers. This was stated on the last report )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (as going to happen and yet with only 17% of staff with the training done this means )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (only 3 staff members have done the training.)Tj ET endstream endobj 54 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 55 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (21)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Management and administration)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 189.25 w 32.32 601.22 m 562.53 601.22 l S 0.001 w 1 1 1 RG 102 w 31.2 558.72 m 563.65 558.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 506.59 m 565.85 506.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 505.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 505.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People have confidence in the care home because it is led and managed appropriately. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (People control their own money and choose how they spend it. If they or someone )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (close to them cannot manage their money, it is managed by the care home in their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (best interests. The environment is safe for people and staff because appropriate health )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (and safety practices are carried out.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (People get the right support from the care home because the manager runs it )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (appropriately with an open approach that makes them feel valued and respected. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (people staying at the home are safeguarded because it follows clear financial and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (accounting procedures, keeps records appropriately and ensures their staff understand )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (the way things should be done. They get the right care because the staff are )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 512.65 Tm (supervised and supported by their managers.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 488.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 466.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 466.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 466.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 466.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 449.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 347.48 w 33.45 271.15 m 563.65 271.15 l S 0.001 w 1 1 1 RG 22.5 w 31.2 435.89 m 565.9 435.89 l S 0.001 w 324.98 w 32.32 259.9 m 564.78 259.9 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 423.52 m 566.98 423.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 424.59 m 31.2 95.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 424.59 m 565.9 95.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 423.52 m 565.9 423.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 96.29 m 566.98 96.29 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 432.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 407.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 407.83 Tm (adequate)Tj ET /F3 12 Tf BT 1 0 0 1 324.96 407.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 390.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 370.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 350.33 Tm (The home is managed by a person who is fit to be in charge.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 332.83 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 315.33 Tm (The residents do benefit from a good leadership approach to the home.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 297.83 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 280.33 Tm (The Manager has not carried out a quality monitoring system that includes all )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 262.84 Tm (stakeholders to ensure the best interests of the residents is in place.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 245.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 227.84 Tm (Residents financial interests are safeguarded.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 210.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 192.84 Tm (Staff supervision is in place but could be improved to ensure all staff are adhering to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 175.34 Tm (all aspects of their work.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 157.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 140.34 Tm (The health, safety and welfare of residents and staff is protected by safe working )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 122.84 Tm (practices.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 105.35 Tm ()Tj ET endstream endobj 57 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 58 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (22)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (26)Tj ET 0.99608 0.9451 0.76078 RG 674.96 w 33.45 473.92 m 563.65 473.92 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 652.46 w 32.32 462.67 m 564.78 462.67 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 134.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 134.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 135.32 m 566.98 135.32 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 774.34 Tm (This Manager has been in this home on this occasion since January 2007. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 756.84 Tm (company have moved this experienced person around to various homes but he is now )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 739.34 Tm (to be registered for this home. The Manager informed us that the registration forms )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 721.84 Tm (have been completed and are in the post. During the conversations and through )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 704.34 Tm (observing the interaction between staff, residents and relatives it was apparent that )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 686.85 Tm (the Manager has the ability to lead a team and work with them. The comments )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 669.35 Tm (received prior to the inspection were complimentary ' Home is managed well' and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 651.85 Tm ('Manager is always available to talk to us'.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 634.35 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 616.85 Tm (The Manager has still to complete a full quality assurance monitoring system and to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 599.35 Tm (record the findings by seeking the views of people who use the service and any )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 581.85 Tm (stakeholders involved. This was a requirement on the last inspection report and is still )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 564.35 Tm (outstanding.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 546.85 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 529.35 Tm (The Administrator went through all the financial procedures and showed examples of )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 511.86 Tm (the way residents money is managed. The company's procedures are very robust and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 494.36 Tm (are regularly audited to ensure no errors are made. Personal money of the residents is )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 476.86 Tm (banked and each person has their interest placed on the account monthly.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 459.36 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 441.86 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 424.36 Tm (Staff supervision records were seen and regular supervision dates are recorded on the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 406.86 Tm (homes computer. The few gaps that were noted are the supervisions of night staff. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 389.36 Tm (Deputy Manager is listing the night staff who are overdue and will get the senior carers )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 371.86 Tm (to ensure these sessions take place.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 354.36 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 336.87 Tm (The home is well maintained by a very competent Maintenance Officer and training in )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 319.37 Tm (all health and safety topics are in place and regularly updated. The home has the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 301.87 Tm (correct equipment for moving and handling and an internal trainer is available to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 284.37 Tm (ensure residents are transferred safely and correctly. Risk assessments are not always )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 266.87 Tm (up to date and detailed in the care plans and this could be improved. During a tour of )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 249.37 Tm (the building three different hot taps were run for a period of time to hand test the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 231.87 Tm (temperature. All felt comfortable and would give hot water that would be suitable for )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 214.37 Tm (washing in. The valves for control are regularly tested and the records were seen.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 196.87 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 179.38 Tm (Staff induction does take place and staff spoken to thought the induction and training )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 161.88 Tm (is good but the Manager has reported in the AQAA that the induction process could be )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 144.38 Tm (improved and plans are in place to do this over the next year.)Tj ET endstream endobj 59 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 61 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (23)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (26)Tj ET 0.99216 0.9451 0.76078 RG 36.25 w 29.47 793.28 m 564.97 793.28 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 28.35 784.78 m 422.1 784.78 l S 0.001 w 17 w 424.35 784.78 m 467.1 784.78 l S 0.001 w 1 1 1 RG 17 w 469.35 784.78 m 494.1 784.78 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 496.35 784.78 m 539.1 784.78 l S 0.001 w 1 1 1 RG 17 w 541.35 784.78 m 566.1 784.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 813.65 m 568.3 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 775.15 m 568.3 775.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 814.73 m 27.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 795.48 m 423.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 795.48 m 468.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 795.48 m 495.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 795.48 m 540.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 814.73 m 567.22 774.08 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 33.75 800.47 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F3 12 Tf BT 1 0 0 1 429.75 781.22 Tm (Yes)Tj ET /F8 12 Tf BT 1 0 0 1 476.37 783.16 Tm (5)Tj ET /F3 12 Tf BT 1 0 0 1 501.75 781.22 Tm (No)Tj ET /F8 12 Tf BT 1 0 0 1 546.75 783.16 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 69.19 w 31.2 683.93 m 566.2 683.93 l S 0.001 w 30.3 w 31.2 631.93 m 91 631.93 l S 0.001 w 30.3 w 93.25 631.93 m 197.4 631.93 l S 0.001 w 30.3 w 199.65 631.93 m 289.5 631.93 l S 0.001 w 30.3 w 291.75 631.93 m 473.9 631.93 l S 0.001 w 30.3 w 476.15 631.93 m 566.2 631.93 l S 0.001 w 1 1 1 RG 140.25 w 31.2 544.41 m 91.05 544.41 l S 0.001 w 140.25 w 93.3 544.41 m 197.4 544.41 l S 0.001 w 140.25 w 199.65 544.41 m 289.45 544.41 l S 0.001 w 140.25 w 291.7 544.41 m 473.8 544.41 l S 0.001 w 140.25 w 476.05 544.41 m 566.1 544.41 l S 0.001 w 169.41 w 31.2 387.33 m 91.05 387.33 l S 0.001 w 169.41 w 93.3 387.33 m 197.4 387.33 l S 0.001 w 169.41 w 199.65 387.33 m 289.45 387.33 l S 0.001 w 169.41 w 291.7 387.33 m 473.8 387.33 l S 0.001 w 169.41 w 476.05 387.33 m 566.1 387.33 l S 0.001 w 154.83 w 31.2 222.96 m 91.05 222.96 l S 0.001 w 154.83 w 93.3 222.96 m 197.4 222.96 l S 0.001 w 154.83 w 199.65 222.96 m 289.45 222.96 l S 0.001 w 154.83 w 291.7 222.96 m 473.8 222.96 l S 0.001 w 154.83 w 476.05 222.96 m 566.1 222.96 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 648.21 m 568.4 648.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 615.66 m 568.4 615.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 649.29 m 92.12 472.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 649.29 m 290.62 472.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 649.29 m 475.02 472.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 473.16 m 568.3 473.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 301.5 m 568.3 301.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 719.65 m 568.4 719.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 648.21 m 568.4 648.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 615.66 m 568.3 615.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 473.16 m 568.3 473.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 301.5 m 568.3 301.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 144.42 m 568.3 144.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 720.73 m 30.07 143.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 616.73 m 92.17 143.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 649.29 m 198.52 143.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 616.73 m 290.57 143.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 616.73 m 474.92 143.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 720.73 m 567.32 143.34 l S 0.001 w [] 0 d /F2 16 Tf BT 1 0 0 1 31.2 702.44 Tm (Outstanding statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 684.02 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 669.44 Tm (been met. )Tj ET /F3 12 Tf BT 1 0 0 1 99.76 669.44 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 103.98 669.44 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 654.85 Tm (Act 2000, Care Homes Regulations 2001 and the National Minimum Standards)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 637.03 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 634.03 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 634.03 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 634.03 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 634.03 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 621.88 Tm (action)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 602.47 Tm (1)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 599.47 Tm (19)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 599.47 Tm (16.2\(c\))Tj ET /F3 12 Tf BT 1 0 0 1 294.55 599.47 Tm (The manager must ensure )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 584.89 Tm (that all of the people who )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 570.3 Tm (use the service have bedding )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 555.72 Tm (and other furnishings and )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 541.14 Tm (equipment that are )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 526.55 Tm (comfortable and in good )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 511.97 Tm (repair.)Tj ET /F3 12 Tf BT 1 0 0 1 294.55 497.39 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 294.55 479.8 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 478.9 599.47 Tm (30/04/2008)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 459.97 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 456.97 Tm (30)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 456.97 Tm (18.1\(a\))Tj ET /F3 12 Tf BT 1 0 0 1 294.55 456.97 Tm (The manager must ensure )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 442.39 Tm (that there are at all times )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 427.8 Tm (suitably qualified, competent )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 413.22 Tm (and experienced staff in )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 398.64 Tm (providing dementia care. )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 384.06 Tm (This will help to ensure that )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 369.47 Tm (the mental health needs of )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 354.89 Tm (people using the service are )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 340.31 Tm (met.)Tj ET /F3 12 Tf BT 1 0 0 1 294.55 325.72 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 294.55 308.14 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 478.9 456.97 Tm (31/05/2008)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 288.31 Tm (3)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 285.31 Tm (33)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 285.31 Tm (10.1 & 24.2)Tj ET /F3 12 Tf BT 1 0 0 1 294.55 285.31 Tm (The Manager must ensure )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 270.73 Tm (that the views of people who )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 256.14 Tm (use the service user sought )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 241.56 Tm (and included when making )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 226.98 Tm (decisions that effect )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 212.39 Tm (outcomes for people living at )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 197.81 Tm (the home. This Requirement )Tj ET /F3 12 Tf BT 1 0 0 1 294.55 183.23 Tm (Is Repeated)Tj ET /F3 12 Tf BT 1 0 0 1 294.55 168.64 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 294.55 151.06 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 478.9 285.31 Tm (31/05/2008)Tj ET endstream endobj 62 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 63 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (24)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (26)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 797.57 Tm (Requirements and recommendations from this inspection:)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 782.15 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 52.75 w 31.2 748.59 m 566.2 748.59 l S 0.001 w 30.3 w 31.2 704.81 m 91 704.81 l S 0.001 w 30.3 w 93.25 704.81 m 197.4 704.81 l S 0.001 w 30.3 w 199.65 704.81 m 289.5 704.81 l S 0.001 w 30.3 w 291.75 704.81 m 473.9 704.81 l S 0.001 w 30.3 w 476.15 704.81 m 566.2 704.81 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 721.09 m 568.4 721.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 776.09 m 568.4 776.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 721.09 m 568.4 721.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 688.53 m 568.4 688.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 777.16 m 30.07 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 722.16 m 92.12 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 722.16 m 198.52 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 722.16 m 290.62 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 722.16 m 475.02 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 777.16 m 567.32 687.46 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 759.9 Tm (Immediate requirements:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 742.31 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 727.73 Tm (The registered person had to meet these within 48 hours.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 709.91 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 706.91 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 706.91 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 706.91 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 706.91 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 694.76 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 66.75 w 31.2 617.78 m 566.2 617.78 l S 0.001 w 30.3 w 31.2 567.01 m 91 567.01 l S 0.001 w 30.3 w 93.25 567.01 m 197.4 567.01 l S 0.001 w 30.3 w 199.65 567.01 m 289.5 567.01 l S 0.001 w 30.3 w 291.75 567.01 m 473.9 567.01 l S 0.001 w 30.3 w 476.15 567.01 m 566.2 567.01 l S 0.001 w 1 1 1 RG 136 w 31.2 481.6 m 91.05 481.6 l S 0.001 w 136 w 93.3 481.6 m 197.4 481.6 l S 0.001 w 136 w 199.65 481.6 m 289.45 481.6 l S 0.001 w 136 w 291.7 481.6 m 473.8 481.6 l S 0.001 w 136 w 476.05 481.6 m 566.1 481.6 l S 0.001 w 153 w 31.2 334.85 m 91.05 334.85 l S 0.001 w 153 w 93.3 334.85 m 197.4 334.85 l S 0.001 w 153 w 199.65 334.85 m 289.45 334.85 l S 0.001 w 153 w 291.7 334.85 m 473.8 334.85 l S 0.001 w 153 w 476.05 334.85 m 566.1 334.85 l S 0.001 w 193.2 w 31.2 159.5 m 91.05 159.5 l S 0.001 w 193.2 w 93.3 159.5 m 197.4 159.5 l S 0.001 w 193.2 w 199.65 159.5 m 289.45 159.5 l S 0.001 w 193.2 w 291.7 159.5 m 473.8 159.5 l S 0.001 w 193.2 w 476.05 159.5 m 566.1 159.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 583.28 m 568.4 583.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 550.73 m 568.4 550.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 584.36 m 92.12 411.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 584.36 m 290.62 411.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 584.36 m 475.02 411.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 412.48 m 568.3 412.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 257.23 m 568.3 257.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 652.28 m 568.4 652.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 583.28 m 568.4 583.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 550.73 m 568.3 550.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 412.48 m 568.3 412.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 257.23 m 568.3 257.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 61.78 m 568.3 61.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 653.36 m 30.07 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 551.81 m 92.17 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 584.36 m 198.52 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 551.81 m 290.57 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 551.81 m 474.92 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 653.36 m 567.32 60.7 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 639.09 Tm (Statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 619.09 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 604.51 Tm (Standards Act 2000, Care Homes)Tj ET /F3 12 Tf BT 1 0 0 1 239.7 604.51 Tm (Regulations 2001 and the National Minimum )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 589.93 Tm (Standards. The registered person\(s\) must do this within the timescales we have set.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 572.1 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 569.1 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 569.1 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 569.1 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 569.1 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 556.95 Tm (action)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 537.54 Tm (1)Tj ET /F3 12 Tf BT 1 0 0 1 99.3 537.54 Tm (20)Tj ET /F3 12 Tf BT 1 0 0 1 201.55 537.54 Tm (16)Tj ET /F3 12 Tf BT 1 0 0 1 298.05 537.54 Tm (The Manager needs to )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 520.54 Tm (ensure the furniture and )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 503.54 Tm (decor in the shared lounges )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 486.54 Tm (is of suitable quality.)Tj ET /F3 12 Tf BT 1 0 0 1 298.05 469.54 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 298.05 452.54 Tm (To ensure residents have )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 435.54 Tm (available comfortable indoor )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 418.54 Tm (communal facilities.)Tj ET /F3 12 Tf BT 1 0 0 1 482.1 537.54 Tm (01/06/2009)Tj ET /F3 12 Tf BT 1 0 0 1 554.03 537.54 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.5 399.29 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 99.3 399.29 Tm (26)Tj ET /F3 12 Tf BT 1 0 0 1 201.55 399.29 Tm (16)Tj ET /F3 12 Tf BT 1 0 0 1 298.05 399.29 Tm (The Manager must ensure )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 382.29 Tm (the fabrics within the home )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 365.29 Tm (are suitable to keep the )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 348.29 Tm (home free from unpleasant )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 331.29 Tm (odours.)Tj ET /F3 12 Tf BT 1 0 0 1 298.05 314.29 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 298.05 297.29 Tm (To ensure the home is )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 280.29 Tm (comfortable and pleasant to )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 263.29 Tm (live in.)Tj ET /F3 12 Tf BT 1 0 0 1 482.1 399.29 Tm (01/06/2009)Tj ET /F3 12 Tf BT 1 0 0 1 554.03 399.29 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.5 244.04 Tm (3)Tj ET /F3 12 Tf BT 1 0 0 1 99.3 244.04 Tm (30)Tj ET /F3 12 Tf BT 1 0 0 1 201.55 244.04 Tm (18)Tj ET /F3 12 Tf BT 1 0 0 1 298.05 244.04 Tm (The Manager must ensure )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 227.04 Tm (that staff have the skills and )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 210.04 Tm (are able to care for people )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 193.04 Tm (with dementia appropriately.)Tj ET /F3 12 Tf BT 1 0 0 1 298.05 176.04 Tm (This is a repeat requirement )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 159.04 Tm (that has passed the set )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 142.04 Tm (timescale. Enforcement )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 125.04 Tm (action is now being )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 108.04 Tm (considered.)Tj ET /F3 12 Tf BT 1 0 0 1 482.1 244.04 Tm (01/04/2009)Tj ET /F3 12 Tf BT 1 0 0 1 554.03 244.04 Tm ()Tj ET endstream endobj 64 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 65 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (25)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (26)Tj ET 1 1 1 RG 68 w 31.2 778.53 m 91.05 778.53 l S 0.001 w 68 w 93.3 778.53 m 197.4 778.53 l S 0.001 w 68 w 199.65 778.53 m 289.45 778.53 l S 0.001 w 68 w 291.7 778.53 m 473.8 778.53 l S 0.001 w 68 w 476.05 778.53 m 566.1 778.53 l S 0.001 w 238 w 31.2 623.28 m 91.05 623.28 l S 0.001 w 238 w 93.3 623.28 m 197.4 623.28 l S 0.001 w 238 w 199.65 623.28 m 289.45 623.28 l S 0.001 w 238 w 291.7 623.28 m 473.8 623.28 l S 0.001 w 238 w 476.05 623.28 m 566.1 623.28 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 743.4 m 568.3 743.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 813.65 m 568.3 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 743.4 m 568.3 743.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 503.15 m 568.3 503.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 502.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 814.73 m 92.17 502.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 814.73 m 198.52 502.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 814.73 m 290.57 502.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 814.73 m 474.92 502.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 814.73 m 567.22 502.08 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 295.8 802.72 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 295.8 785.72 Tm (To ensure staff are )Tj ET /F3 12 Tf BT 1 0 0 1 295.8 768.72 Tm (competent to carry out their )Tj ET /F3 12 Tf BT 1 0 0 1 295.8 751.72 Tm (duties in this client group.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 730.22 Tm (4)Tj ET /F3 12 Tf BT 1 0 0 1 99.3 730.22 Tm (33)Tj ET /F3 12 Tf BT 1 0 0 1 201.55 730.22 Tm (24)Tj ET /F3 12 Tf BT 1 0 0 1 298.05 730.22 Tm (The Manager must have a )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 713.22 Tm (quality assurance system in )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 696.22 Tm (place, taking into account )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 679.22 Tm (the views of people who are )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 662.22 Tm (involved with the service.)Tj ET /F3 12 Tf BT 1 0 0 1 298.05 645.22 Tm (This is a repeat requirement )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 628.22 Tm (that was not met within the )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 611.22 Tm (set timescale. Enforcement )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 594.22 Tm (action will now be )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 577.22 Tm (considered.)Tj ET /F3 12 Tf BT 1 0 0 1 298.05 560.22 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 298.05 543.22 Tm (To ensure a quality of the )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 526.22 Tm (service is measured, )Tj ET /F3 12 Tf BT 1 0 0 1 298.05 509.21 Tm (improved and reviewed.)Tj ET /F3 12 Tf BT 1 0 0 1 482.1 730.22 Tm (01/03/2009)Tj ET /F3 12 Tf BT 1 0 0 1 554.03 730.22 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 47.89 w 31.2 442.96 m 566.2 442.96 l S 0.001 w 18.15 w 31.2 407.69 m 91 407.69 l S 0.001 w 18.15 w 93.25 407.69 m 197.4 407.69 l S 0.001 w 18.15 w 199.65 407.69 m 566.2 407.69 l S 0.001 w 1 1 1 RG 49.75 w 31.2 371.49 m 91.05 371.49 l S 0.001 w 49.75 w 93.3 371.49 m 197.4 371.49 l S 0.001 w 49.75 w 199.65 371.49 m 566.1 371.49 l S 0.001 w 49.75 w 31.2 319.49 m 91.05 319.49 l S 0.001 w 49.75 w 93.3 319.49 m 197.4 319.49 l S 0.001 w 49.75 w 199.65 319.49 m 566.1 319.49 l S 0.001 w 64.33 w 31.2 260.2 m 91.05 260.2 l S 0.001 w 64.33 w 93.3 260.2 m 197.4 260.2 l S 0.001 w 64.33 w 199.65 260.2 m 566.1 260.2 l S 0.001 w 49.75 w 31.2 200.91 m 91.05 200.91 l S 0.001 w 49.75 w 93.3 200.91 m 197.4 200.91 l S 0.001 w 49.75 w 199.65 200.91 m 566.1 200.91 l S 0.001 w 64.33 w 31.2 141.62 m 91.05 141.62 l S 0.001 w 64.33 w 93.3 141.62 m 197.4 141.62 l S 0.001 w 64.33 w 199.65 141.62 m 566.1 141.62 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 417.89 m 568.4 417.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 397.49 m 568.4 397.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 418.97 m 92.12 344.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 345.49 m 568.3 345.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 293.49 m 568.3 293.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 226.91 m 568.3 226.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 174.91 m 568.3 174.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 468.03 m 568.4 468.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 417.89 m 568.4 417.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 397.49 m 568.3 397.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 345.49 m 568.3 345.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 293.49 m 568.3 293.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 226.91 m 568.3 226.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 174.91 m 568.3 174.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 108.33 m 568.3 108.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 469.11 m 30.07 107.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 398.57 m 92.17 107.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 418.97 m 198.52 107.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 469.11 m 567.32 107.25 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 451.84 Tm (Recommendations)Tj ET /F3 10 Tf BT 1 0 0 1 34.05 436.27 Tm (These recommendations are taken from the best practice described in the National Minimum Standards )Tj ET /F3 10 Tf BT 1 0 0 1 34.05 424.12 Tm (and the registered person\(s\) should consider them as a way of improving their service.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 406.71 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 403.71 Tm (Refer to Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 403.71 Tm (Good Practice Recommendations)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 381.3 Tm (1)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 381.3 Tm (7)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 381.3 Tm (It is recommended that residents are able to wear clothing )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 366.72 Tm (on their legs unless records show why that person does not )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 352.14 Tm (require it.)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 329.3 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 329.3 Tm (7)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 329.3 Tm (It is recommended that care plans hold relevant social )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 314.72 Tm (support required as well as the health and medical support )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 300.14 Tm (to enable staff to offer holistic care that is person centred.)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 277.3 Tm (3)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 277.3 Tm (9)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 277.3 Tm (It is recommended that all medication administration charts )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 262.72 Tm (are completed with a code and no blank spaces left to show )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 248.14 Tm (that the person has been asked/checked that the )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 233.55 Tm (medication is not/is required.)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 210.72 Tm (4)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 210.72 Tm (15)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 210.72 Tm (It is recommended that the staff dress more appropriately )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 196.14 Tm (at meal times to make the experience as homely as )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 181.55 Tm (possible but meets hygiene standards.)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 158.72 Tm (5)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 158.72 Tm (24)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 158.72 Tm (The home needs to look at each room and make it cosy and )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 144.14 Tm (homely whenever possible and not leave walls blank where )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 129.56 Tm (pictures hooks are sitting or furniture in situ that is shabby )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 114.97 Tm (and old.)Tj ET endstream endobj 66 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 67 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Older People)Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (26)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (26)Tj ET 22.5 w 22.95 802.41 m 560.45 802.41 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 799.09 Tm (Helpline:)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 781.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 759.59 Tm (Telephone:)Tj ET /F3 12 Tf BT 1 0 0 1 107.31 759.59 Tm (0845 015 0120 or )Tj ET /F3 12 Tf BT 1 0 0 1 220.51 759.59 Tm (0191 233 3323)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 739.59 Tm (Textphone:)Tj ET /F3 12 Tf BT 1 0 0 1 108.73 739.59 Tm (0845 015 2255 )Tj ET /F3 12 Tf BT 1 0 0 1 205.31 739.59 Tm (or )Tj ET /F3 12 Tf BT 1 0 0 1 221.93 739.59 Tm (0191 233 3588)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 719.59 Tm (Email:)Tj ET /F3 12 Tf BT 1 0 0 1 74.51 719.59 Tm (enquiries@csci.gsi.gov.uk)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 699.59 Tm (Web:)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 699.59 Tm (www.csci.org.uk)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 679.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 659.6 Tm (We want people to be able to access this information. If you would like a summary in a )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 642.1 Tm (different format or language please contact our helpline or go to our website.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 602.6 Tm (Copyright \()Tj ET /F3 12 Tf BT 1 0 0 1 112.69 602.6 Tm (2009)Tj ET /F3 12 Tf BT 1 0 0 1 143.2 602.6 Tm (\) Commission for Social Care Inspection \(CSCI\). This publication may )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 585.1 Tm (be reproduced in whole or in part, free of charge, in any format or medium provided )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 567.6 Tm (that it is not used for commercial gain. This consent is subject to the material being )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 550.1 Tm (reproduced accurately and on proviso that it is not used in a derogatory manner or )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 532.6 Tm (misleading context. The material should be acknowledged as CSCI copyright, with the )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 515.1 Tm (title and date of publication of the document specified.)Tj ET endstream endobj 68 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 69 0 obj[7 0 R/XYZ 0 264.88 0] endobj 70 0 obj <>stream  cvt *fpgm0qglyf headŭ\e d6hhea- $hmtxwPI> loca<<maxp@ prep~e`q]1LLYk#j'a%^)J*PcXw-JDd| &9L$:ogIK-;GrGQg8 ]a&.CSc{B.&)16[bb#{D Vcyn $::ALNt   ?c +SUm~?h PNN G !)Wkx~6;>IR+,Y`|OPx %CDT\psw|  **00;@JU_gs469ORgpt:EsJaiu##.aK[&;b%&'DPbcfgppqqy~!-16=GGZhv|9VY^v|GKW[^t:Pr0;4SyX 't<n7WcZ%f[JnSPdSahkYS}<)9%)>9:SaLROn}>Y`LACUUckxSw:V )Sap@??>=<;:987543210/.-,+*)('&%$#"!  ,E#F` &`&#HH-,E#F#a &a&#HH-,E#F` a F`&#HH-,E#F#a ` &a a&#HH-,E#F`@a f`&#HH-,E#F#a@` &a@a&#HH-, <<-, E# D# ZQX# D#Y QX# MD#Y &QX# D#Y!!-, EhD ` EFvhE`D-, C#Ce -, C#C -,#p>#pE: -,E#DE#D-, E%EadPQXED!!Y-,Cc#b#B+-, EC`D-,CCe -, i@a ,b`+ d#da\XaY-,E+#Dz-,E+#D-,CXE+#DzEi #D QX+#Dz!zYY-,-,%F`F@aH-,KS \XYXY-, %E#DE#DEe#E %`j #B#hj`a Ry!@E TX#!?#YaDRy@ E TX#!?#YaD-,C#C -,C#C -, C#C -, C#Ce -,C#Ce -,C#Ce -,KRXED!!Y-, %#I@` c RX#%8#%e8c8!!!!!Y-,KdQXEi C`:!!!Y-,%# `#-,%# a#-,%-, ` <<-, a <<-,++**-,CC -,>**-,5-,vA#p AE PXaY:/-,!! d#d@b-,!QX d#d b@/+Y`-,!QX d#dUb/+Y`-, d#d@b`#!-,&&&&Eh:-,&&&&Ehe:-,KS#KQZX E`D!!Y-,KTX E`D!!Y-,KS#KQZX8!!Y-,KTX8!!Y-,CXY-,CXY-,KTC\ZX8!!Y-,C\X %% d#dadQX%% F`H F`HY !!!!Y-,C\X %% d#dadQX%% F`H F`HY !!!!Y-,KS#KQZX:+!!Y-,KS#KQZX;+!!Y-,KS#KQZC\ZX8!!Y-, KT&KTZ C\ZX8!!Y-;@cc c c)8+N  >V.tga%dQG9H:T-d%nd%9J,S bYL|Q99d<d%d<Xd%V"'H#&3 N%}%L%#Js&8;G%8)B\%jJD% TdydFEI+GJ-CEdd1|+(dXd7+YdiN+GA}P[}/[d4yd<V60V)K]K]3fd%Jid<dyfAjd%d%d$d49D }-\^%N%Na%M%M87;;:  %SJRcRc2.dT000V)L]L]/ARcRcJ*+SSSRu>1}}}C]##222222222222222222222222222222222222222222222222222222222222222222222222222222222222222222222222222222222222222222222222YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYg/@A''&&o_O?///.,)$@ 1'<')@;l)'2<2<2/<2v'2<')')o'omoo7@U  7@9gdWF6.+%$  @+JKKSB8+KR7+KP[XY8+TXCXYYKcKb S# QZ#BKKTBv??>9FD>9FD>9FD>9FD>9F`D>9F`D++++++++++++++++++++++++KPyut+++KSyut+++KSXY2KSXYA@{Ee#E`#Ee`#E`vhb @Ee#E &`bch &ae#eD@#D A{Ee#E &`bch &ae{#eDA#D{ETX{@eDA@AE#aDYNb*Ee#E`#Ee`#E`vhb *bEe#E &`bch &aeb#eD*#D NEe#E &`bch &ae#eDN#DETX@eDN@NE#aDYEiSBKPXBYC\XBY CX`!YBp>CX;!~ +Y #B #BCX-A-A +Y#B#BCX~;! +Y#B#B+u++++++++++++++++sssssEiDEiDC\X2+Y endstream endobj 71 0 obj<> endobj 72 0 obj<>/Subtype/CIDFontType2/Type/Font/W [120[459]]/CIDToGIDMap/Identity/DW 1000>> endobj 73 0 obj <>stream /CIDInit /ProcSet findresource begin 12 dict begin begincmap /CIDSystemInfo << /Registry (Adobe) /Ordering (UCS) /Supplement 0 >> def /CMapName /Adobe-Identity-UCS def /CMapType 2 def 1 begincodespacerange <0078><0078> endcodespacerange 1 beginbfrange <0078><0078><00b7> endbfrange endcmap CMapName currentdict /CMap defineresource pop end end endstream endobj 10 0 obj<> endobj 74 0 obj <>stream   cmapcvt V!f-4fpgmzE$ (glyfOHk(XheadQ7@6hhea t7x$hmtxnT7 loca OEmaxplL prep{L   !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~l~ #~ O\_   " & 0 3 : < > D  !!!!"!&!.!^""""""""+"H"`"e%%%%%   #~Q^   & 0 2 9 < > D  !!!!"!&!.![""""""""+"H"`"d%%%%%LxA( Vw8+#jyh<ޖޢދަtq_/0۞ۖs]888BhdhvjjXXD|bcdefghjikmlnoqprsutvwxzy{}|~DEFGHIJKLMNO    PQRSTUVWXYZ[\]^_`a89bcdef ghij:klmnopqrst !"uvwxyz{|#$%&}~'()*+,-./0:123]^_`abcdefghijklmnopqrstuvwxyz{|}~LMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqtuvwxy84z;<=>? c#d)Twmui@cY@uo #% :ggXX'9HZv GZCM$wg$-xL4@*@:T876543210/.-,+*)('&%$#"!  ,CX+!!!Y-,CX+!!!Y-,CX%!!!!Y-,CX+!!!Y-,CX+!!!Y-,CX+!!!Y-,CX+!!!Y-,NF#CD%F!M-,CXEdj#EiCd``F#D# F/!!!!Y-, C#Ce -, C#C -,F#pF>F#pFE: -,+%E%Ej@`%#D!!!-,+%E%Ej`%#D!!!-,+!!!-,+!!!-,CCe -, i@a ,b`+ d#da\XaY-,%EhTX%E%E`h %#D%#D% Eh #D%Eh`%#DY-,% Eh #D%Eh`%#D-, CX!CXE+G#DGzEi G#D QX+G#DGz!GzYYY-, E#Eh`D-,EjB-,/-,!!-,%E%Ed`j%Eja %Ej e%#D%#D!!-,Eh#Eia%Eja %Ej e%#D%#D!!-,Ed#EdadB-,%C@T%CTZX% E@aDY%CT%C@TZX% E@`DY!!!!-,KRXC%E#aD!!Y-,KRXC%E#`D!!Y-,KRXED!!Y-, %#I@` c RX#%8#%e8c8!!!!!Y-,KPXED!!Y-,%# `#-,%# a#-,%-,F#F`F# F`ab# #KKpE` PXaFY`h:-, E%FRX?!Y-, E%FPX?!Y-,CC -,KRX%%I%%Ia TX! CUXY@TX CTXY CTX%8YYYY!!!!-,KRXCe8!!Y-,KRXC8!!Y-,!! d#d@b-,!QX d#d b@/+Y`-,!QX d#dUb/+Y`-, d#d@b`#!-,&&&&Eh:-,&&&&Ehe:-,CXY-,CXY-, +# <+-,(+# #+X7654'.'5!P;>IK32&#"326@DHJ誧IJBDJJ줫JIB}j{{jlyyl_acdbb#cbbedb 5@  ?o/]29/2?3/]10)!!5267>7!!:H,44K3P54&#"#6$3 !Jo Qyf{\W G&['aOuUfoL;K>׍T#@@p| 7/| 7 2 2+ .".#2: :4.424=I F2E=QY QR=`00, 4  &:O_11:= B  /]3/9//]/?3/?93//]9910]++#"$'33267>54&'.+3267>54&'.#"#6$321:SVT㢹S'Vc:/%,<11;RUNx*,,.#'j&^g%RERP~3r*p]iA?C:$G4L GCAG ?=-7 A=C!=1)1^|*T_ r@M)  /JF YT lf zu P ` p    O_O _    //]3/3992/]/?9/]99210]]]#!!!3!_/OW[`*+p@N | 7 -- 3;; 3AIAJXS*iy&"&  "@ 7  -  /]3/99/+/?3/?9/2/10]+#.'33267>54&'.#"#!!>32*WS\N*[h?+"#/%6>Z>,#F_${F[ftGLI7"I6H&@C4K!H/*7H%=j@K0 3 08@ C A8PTP#U$db1s ttsrs7/  ;5 )?5  /]3/]9/9??92//910]#"&'&5476$32#.#">32>54&'.#"326HTLQՏO[`Zfb9I&RMcW@Sd9%*%$b4,`(1)L,!PsEJNIKV0up| !.9(,:"]PI] .#{*+M@0@K[*?O_o{/]3/9/]]99/?2]10 !!!+^TWcM.@@U))3=1AM1T_ Y_Y,^1T9T?jc eeck2|ttz2/50,@,S,_5b,r,55 , ;@75 /,B&8  /]3/3/]99993/+??9]CTX@2;2K22;5));,)), 9]9]Y10]!"&'.54675.54$! 4&#">4&'.'3267>MڥMLIzH9cua$K&CLaE.(Hp!~++Ex V$,D<;[pAh*%=`@C9"<$<)J"I$I)ZZ__Z^:k:ty}z(|: 8,  & &?2/3/9/9?2/?9/910]#"&'33267>7#"&'.54!24&'.#"326746*`bjJ(o`N6;L WoT?ScMN[\/)L*'G!'*%#_8-j7>54&#"#6$32!!;66_Gs?;CuHK(@ "lee99Z%Q(-(jCdU>11; @R  78KD[Tmb~q p  z  @ 7! 7   /]3]/++]9/?]9/]99CTX@ MM}}]Y]CTX? M ]Y!!!!! sgg}&+-mgn3+ 7 7@U 7/> 7#&)/ /##YYW YV$uz /?o  -0-`-p---&-55O5_5 }4]2?3/]?3/]10]++++"$'&5476$32#.'.#"3267>73_eeojea^@Cm),U67IQ>;IO<=IF:1T(8f8Ibaa" gcl/B ,3;967/*$B,=<@*YUej vy } z@P]]/?10]#!!24&'.+3267>=mZskt;{|aa=ibXB4=8^Փ;\!< G@ 0@`p @7   23/33/+/?9/]10)!!!!!5I{ B@+0@`p   P `  2]2?3?39/]10)!!!!!7p!{ 9@"     0 @ p ]9/]22/2?210)3#!#3h?#@`p3/]/?10)!!O @B 7@ 7  +      &,/ / ; ; O I z 6 Y  @7 7 7  /?`p@ 7    7 +]99/?9/+]910+++]]]++)!!! !ONy @IO@ GIx-#0@S`pw@ 7 7  7 +]++99]/?9CTX@+$;4KD[Tmbp ]Y10]CTXKRX@ .+}YY]]qr)!!!`Ugf #E@2')) pp   *  !%}%?%}$]?]?]10]! ! >54&'.#"326fhhgf86>23HI62?=22JJ]dg_ D}:<64<8ł;;89G@Sfu   }:J@ 7!!@! 2]3/+]/?9/10]+!!24&'.+3267>FAYۣxKZ_sD-!#!!2.8'hEv\|*(%W+jSTc 8Po K6"22xEmf3"@ 7 7 7@F 7 6:EJQ3e v uxw1 +?!!!% 0p  +}} @ 7543/+99//?3/]?3/]9CTX@++:5+JE+ZU+ke+{t+ ]YCTX++]Y10]++++!"$'33267>54&'.'.54!2#&$#"fx*w'#r$,9SPTRu%i)Z0_,'8Z}RWA2e_f 651G#=ћ9+Ha =';? 8)K,@[[  @  ]9/]/?210!!!!K//"O B X@ zu! 7@ 7@`/]3/++]??9CTX 7 7 7+++Y10CTX@jtt @7T7NAIM B F _PX\ T oaij e f y p v    / >19= 2 6 @ 27 27 @ 27 27@ 7@7 @=7 *7 p "-3<CLVYbmr}]]]++++++++]]++]Y ! !!!oWWo/6V0f@G,IIYYkikv%r)p- +'@ 7''#+ 00/2/2((((13/]]22/??2/+9/10]5326#"&54676$754&#"#6$3 !RI,69 @D6o*V&5rDned(Y,!93%A5#,,>ƚ{--& ]G?)>8@$EEWf  22/???10]#"&'!!>324&#"326>^@hSqf3l1'F1A(&8BR떢 Xq'@#0? ;1@ELL LDK[k| & 7ֳ 7@ 7@ 70 ?$$@ 7$$$$$$/)$)`)(]3]/]3?3/+]?3/]+10+++]"&'.5467>32#.'.#"3267>73ZYbi^[sT3;+)bADm$"43UFIIޕKGB2(0,(/Z >@(J Jq * 7 7"!22?/??10++])5#"467>32!.#"326]jSHDaeDh&T#r~1nuLH< OKS+!"'%Xn@S$+ 3< CMM CLZ[ Uik ``ty tt Scs  /2]3/?3/]?9/10]!32673# ! %.#"r>(z؃U)jphR/1,0EUqrlw+@@$   _ o  /]399//]3/9//?99?2/10#.#"!!!#5354632M,jKP2 Lm o ZY&3U@8NN-N3]]3ij3}z u#z3 $+!&1  $'5.4229/?2//??9910]%#"&'33267>=#"467>327!.#"326ZQQuS,BKd}!AaNGBe[= ]Z$yw6h=>7+%" dF5>"KFN+&2 "8@#<p  0` 2]/??9910])4&'.#"!!>32ME1e;h`l-D %" #KP1@! P ` p ]/]/??]10)!7!!h |c@P`p]/]/?10)!h(^@A(&  *)*0*P*p*]9/]29/??9?10]!4&'.#"!!>32>32!4&'.#"IB5d(h]go0lbJC-V1Rs$$!+c|IRc`[h%1Sr$$!8@#<p  0` 2]/??9910])4&'.#"!!>32ME1e;h`l-D %" #c|KPX& #!@ !%$??10! ! >54&'.#"326&E"&AE##$ Z44Q%!'"! Y91Y1?>+ykc()"*'g\)'$!d> ?@+DDD RRedy   " !22????10]#"&'!!>324&#"326>UEHh`FhSqpy3l1$R(AJNP)%,uBR줔Zd ;@'J JM [ k pz "!22????10]!#"467>327!.#"326XiSHDa_H ]&T#r~1nd GF< OKS+&2'%g8 p @ 7  /  2]3/???+2/10]#.#"!!>32 f"MvDhwJ0 cfC_z0@2/IG/uy yu#@!7 7;(P!!@ 7!!%@ 7!(!@ 72p2/]3/+99//?3/+?3/+]9]10++]!"&'332654&'.'.54$!2#.#"zJ!GA8Qjf@) L[lz 0` ]2/??9910])5#"&5!3267! dsj ME.p4h|LOUq%%""!cl@$GXdkt{@! 7! 7zu/O/]]3/]/?9910++]]] !! OhR}cc-c @q )&9?0; 3 IO@K C [U\ S ldl a }p} r   Q^ejqus  @ 7! 7 @`/]3/++??9]10]]qq] ! !!!}z?c c@c @/ VYJ 7@& 7 :5 NCCN YVXVY W  7@, 7  K  07   K@7 ߳ 7 @! 7! 7! 7   / /]]3/9//++++/?910+q+q++]++]) ! !!@\dLKP12Jdc@?JXYf %+8j{uzt @# 7! 75E / O /]]3/?/?]9910++]]]] !!!rzKz[(S_<lS0zjW   R8jl }8 -yYY#n{p Tch88M6gw4}g^{q*+ggBmt) B ZYYvXVXZPXa+Z9^w~XZ_+3-Z5TY66gwgXVXVXVXVXVXVXPXPXPXPXh~X~X~X~X~Xzz7ex4|d)+N5%V~Xp8Dr"&d66g gX { {k5 YY&++5586w6ww^{^q^{^{gggGVN#m_ZTYoW 5 t t te}gZ^{m_gXgXZ6XV6XV ZwPXwPXy.tg~XBBjm_t)+t)+ZTZTg]Z~X[XH QX {uu -Pp6XVgXgXwPXwPXwPX}gZ}gZ}gZ9)^v^{-^{^{q*9+^^4g~Xg~XBgm_t)+ B- 56XV%Ve~X8 B- B- B- 5  t t t ta6r"wZ^{+6gxht) 5^{ Z[5e[w^53V~XX'[~X'[wI)gm^{^{q*  })+ 6*wN+ggt) ]L O kB)\ \XVsk@%PX-A^~XXH 5ZZyt 2Wt"PX)@X_9()^5@ Z Og~X.vVVV.[]]]])6XV6XV6XV6Xj6XV6XV6XV6XV6XV6XV6XV6XVwPXwPXwPXwPXwPwPXwPXwPX^{^{g~Xg~Xg~X?~g~Xg~Xg~XOg~XOg~XOg~XOg~XOg~X 5 5 5 5Zg(aV$y!tA 0 _  : : : Y `JJJfhP-r9,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,}^h@Uc@ T$@d 6@ג͒̒˒ʒɒ$$ (*%@+!@\ 6//  @  P/?O0p(/?`pp$$/ 6@ 6.. p 0/3I: o@\ \@\J~.}.P`p!*!*!*,-*+()&'$%"# !         @@?O/?@o;:98P3KKTBKKSB3+KR2+K P[XY3+TTCZ[XCXYY+dKSXpY2KSXY++++stsss++++++++++++++++++++++++ 2+KdRBE#Eha#DE#Eh`#Ds++++++sss+++++++++ss+sts++++++++s++s++ssssssssssss+u+++s+t+++++++++++++++++s++++ endstream endobj 75 0 obj<> endobj 4 0 obj<> endobj 76 0 obj <>stream  cvt bfpgmIglyf~ headg 6hheao!$hmtxłc!4loca<@maxp ` prep~Ϛ`cxdYV`jv^gakwL}g# CCw|}44 \wCXLkr/:FRb3AJMjiH\shhSn +j1 bLz fYY-`#)kkcyfVfZc/M\AyoV@@TH:<;:9876543210/.-,+*)('&%$#"!  ,CX+!!!Y-,CX+!!!Y-,CX%!!!!Y-,CX+!!!Y-,CX+!!!Y-,CX+!!!Y-,CX+!!!Y-,NF#CD%F!M-,CXEdj#EiCd``F#D# F/!!!!Y-, C#Ce -, C#C -,F#pF>F#pFE: -,+%E%Ej@`%#D!!!-,+%E%Ej`%#D!!!-,+!!!-,+!!!-,CCe -, i@a ,b`+ d#da\XaY-,%EhTX%E%E`h %#D%#D% Eh #D%Eh`%#DY-,% Eh #D%Eh`%#D-, CX!CXE+G#DGzEi G#D QX+G#DGz!GzYYY-, E#Eh`D-,EjB-,/-,!!-,%E%Ed`j%Eja %Ej e%#D%#D!!-,Eh#Eia%Eja %Ej e%#D%#D!!-,Ed#EdadB-,%C@T%CTZX% E@aDY%CT%C@TZX% E@`DY!!!!-,KRXC%E#aD!!Y-,KRXC%E#`D!!Y-,KRXED!!Y-, %#I@` c RX#%8#%e8c8!!!!!Y-,KPXED!!Y-,%# `#-,%# a#-,%-,F#F`F# F`ab# #KKpE` PXaFY`h:-, E%FRX?!Y-, E%FPX?!Y-,CC -,KRX%%I%%Ia TX! CUXY@TX CTXY CTX%8YYYY!!!!-,KRXCe8!!Y-,KRXC8!!Y-,!! d#d@b-,!QX d#d b@/+Y`-,!QX d#dUb/+Y`-, d#d@b`#!-,&&&&Eh:-,&&&&Ehe:-,CXY-,CXY-, +# <+-,(+# #+X59O4v" % A6O;*0Ș}-.$ ]G-#) C@/44 4CC CSVf B @  qn22????10]4&#"326%#"&'!!6632mfj/]-#G#}fT|F^Mi: &(8BR4*e@)$!;3!DO KE'* 7@ 7@7@ $@ 7$$@ $@ 7$$,p+3/+3?3/+?3/+10++]"&'&&54676632#&&'&&#"32676673UT^fWT{]^-=$&`;Bd$#2-O)3YFIIݖIFC+/0- " 6#C@-; ;L Lp#* 7* 7A!B o% p$22????10++]!!5#"4676632!&&#"326"W!*R9LC=aXqK^T~eq.^u@> PIU%'"' $4%g@#% 4 AOA S$sz* 7%< ">7@ 7@  q''% p&2]3/?3/++]?9/10+] ! !32676673&&#"<8.-xG=v1+I%+G>9yadfs0H~Ni,otziTY@<@ ?  0 @  /  /]3/]/2/9/]??32?2/10#&&#"!!!#5354632TU&jML0 Nk o 6Y9p@Q<K@C$pyzp6)* 7 7* 7* 79A4 B+ 0p!A 7(o;@.p:3/]22?3/]???10++++]&&#"326#"&'332676655#"46766327!%L&~Q?/[ZNNڅpJ)G$+R+Yw;RIA>_V8 Sb Ie'&' Ü=>7  %"#_H4?"JGM,%29@$4 E p D o`  n2]??D?C?B?A?@??5233554455@!5 6@q::6q@q 6ppo@o6n@n 6pfff@g 6ed@;d 6@ ?_  k@khhhPh`ha0[@[[[8@ 6@@ +*p*,--  C! C <$e2"H/ 0@PpP`p0/?o /?o 7 7 **& 9999PKKTBKKSB 2+KdRBKRXYKTXYKSXY++++++++st+ststEEha#DsEEha#DsEEha#DEh#Dst++tu++++u+++++++++s+++++++++ss++sssstssssss+ss+s+u+us+u++s+++++++++++++++++++++++++++ss+s+sss++s+s++s+++++ss+++s+++s+++++ts+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ endstream endobj 77 0 obj<> endobj 78 0 obj<>/Subtype/CIDFontType2/Type/Font/W [3[292]29[363]38[667]44[483]46[696]50[770]53[726 633]68[598 631 527 629 593 382 629 640 301 362]79[301 953 640 617 629]85[433 514 415 640 578]92[575]]/CIDToGIDMap/Identity/DW 1000>> endobj 79 0 obj <>stream /CIDInit /ProcSet findresource begin 12 dict begin begincmap /CIDSystemInfo << /Registry (Adobe) /Ordering (UCS) /Supplement 0 >> def /CMapName /Adobe-Identity-UCS def /CMapType 2 def 1 begincodespacerange <0003><005c> endcodespacerange 29 beginbfrange <0003><0003><0020> <001d><001d><003a> <0026><0026><0043> <002c><002c><0049> <002e><002e><004b> <0032><0032><004f> <0035><0035><0052> <0036><0036><0053> <0044><0044><0061> <0045><0045><0062> <0046><0046><0063> <0047><0047><0064> <0048><0048><0065> <0049><0049><0066> <004a><004a><0067> <004b><004b><0068> <004c><004c><0069> <004d><004d><006a> <004f><004f><006c> <0050><0050><006d> <0051><0051><006e> <0052><0052><006f> <0053><0053><0070> <0055><0055><0072> <0056><0056><0073> <0057><0057><0074> <0058><0058><0075> <0059><0059><0076> <005c><005c><0079> endbfrange endcmap CMapName currentdict /CMap defineresource pop end end endstream endobj 3 0 obj<> endobj 80 0 obj <>stream   cmapMcvt LA8fpgm7Q)glyfD[ Rnhead陝]86hhea; ]p$hmtxr>] locaZp|kmaxpr prepyer  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~r~ #~ O\_   " & 0 3 : < > D  !!!!"!&!.!^""""""""+"H"`"e%%%%%   #~Q^   & 0 2 9 < > D  !!!!"!&!.![""""""""+"H"`"d%%%%%LxA( Vw8+#jyh<ޖޢދަtq_/0۞ۖs]888BhdhvjjXXD|bcdefghjikmlnoqprsutvwxzy{}|~DEFGHIJKLMNO    PQRSTUVWXYZ[\]^_`a89bcdef ghij:klmnopqrst !"uvwxyz{|#$%&}~'()*+,-./0:123]^_`abcdefghijklmnopqrstuvwxyz{|}~LMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqtuvwxy84z;<=>?@AB|]xdYvo s,D\s~L=DP\rx=V]jn*=Tdjqzoz!!t ]dbjL@UT76&% , %E#E#ah Eh #D`D-,KRXED!!Y-, EhD ` EFvhE`D-,+%E%Ej@`%#D!!!-,+%E%Ej`%#D!!!-,%EhTX%E%E`h %#D%#D% Eh #D%Eh`%#DY-,% Eh #D%Eh`%#D-,KRXED!!Y-,F#F`F# F`ab# #KKpE` PXaFY`h:-, E%FRX?!Y-,KS#KQZX E`D!!Y-,KS#KQZX8!!Y-,B#Q@SZX TXC`BY$QX @TXC`B$TX C`BKKRXC`BY@TXC`BY@cTXC`BY@cTXC`BY@cTX@C`BYYYYY-,CTXKS#KQZX8!!Y!!!!Y-//10!!%!!@q@!V tp {{{{ g  hbbp         O  ?]?]9/9/9/3/]9///]/10]q]q]!!!#!#!5!!5!3!3!!!\4hhhhM\Wiiii*5^[[xZZ '3@r  5 )& )&F H@5V Xhyv%y+v1%Q/OQ +Q @1Q O @ .*(* @*"*/33/]/]993/]//]?3/]???3/]]10]#"&54632%# #"&546324&#"3264&#"326t YdfXXfdYYdfXXfdY4/s E@o < 005->=OGODy j%`?{v{vz%p>p? *7*7?) *&700 @@ I AOCF L!A-A#5?# , >/8/? E /8&E &sF3/]3/]999//9???9+/999910]]]4&#"66326#'#"$5467667&&546766326676&5qX\tObe">$]k2<zs4##h5na552a v^s_m{YKtO#1*'nE[``mq\1/SHoCy20<,o,1Z (`480@ ,/]?3/10#++CdV@C  ((OHHO__ooxx z0 U U++3/]<]??10]#&73ıQ?IJ=?Q< E{({I ?5@&*+59EHUYdt V/]3/2/10] #?撮q1  @BOO__/3/]/]10!5! p1 V-@ U/?/]+?10!#3\6@%%8IDVgw //3/?/]10] #\3D #@"69 4 ;;4EI D KKD I !I  U!U@ U U%%% U!@U U U$++++]++++??10]! ! 6654&'&&#"326  #$#y_^{$"$!yd^|o|{QۚNMNNOJSNRN<@5F H  U U ?op U@ U U@ U U U U U/++++++++]3++92/]/3]?2?3/10!!5!!52676673!<6?%.50MA @QP`$;8 5??9KH EOOI_]][ V_^]__jdebopt% U@? U-/0@@ U@ U JJ! U U U@ U U """!2/]2/+++++9?2?3/++]10++]]!!56676654&#"#56632!i[[e Go+*'iKkc!ZYt@B#:ݽUB>xIiT|=@ / /) &/)<< 51"4/J EC"C/VYY U/j f/j]++9///+++?3/]?93/]/99]10]#"&'5332676654&'&&##532654&'&&#"#566320>JCKy|MUk?,.-3--JZF.)+b>__ GomCHJw0|+gf?FC;#8J*),jQPiz6QD>#;(,0[|3M @!  $ 4 D p   U H  I@ U? O    U@ U O@ U U U@2 U?&UU U U U U/++++++]3/++++]933++99]/]??9/+<29910+]##!533!7Ѹc]Hr`*@= +=5=KDZT)jz I%%@%%!J%   J " O@. U U U U!   U,,, +]+99/++++]/?3/]?9/]2/10]#"&'5332676654&'&&#"!!6632LBHǃzNRjG4,-5/4\X;A+Z!yLPXhAFK3$4I(2+xOMj & t)47"7@8  9%3137I%B1C7_V P P!e!u1)IJ5I ,/#! U@ U U@ U999/! U 8+]++++9/99??92//910]#"&'&5476$32#&&#"66324&'&&#"326nEV]U]X;P) q;Tk_LXY7?.p=UMA9.k?DCS2wq 35#5=]z- (*)5,)O@2  $HKXy J{/3/]9/9]??9/10]#!5!^"z(7& U% U$ U# U"@v U-+43"4'43DA"D'E3P[ZZT"_+Y,_1T3T7`bbb`#`'vv{,&/& /G5H  / )!&  U999 ! @ U 2!83/+]+99993/q??9]CTX@Y,,),25/)/6#E#V#d#& #&9]9]Y10]+++++#"$54675&&54$324&#"664&'&&'326ᐃxs ~z~QR%BcLQv/p]Zm|;@r֥e7<OkxfHi):Bs\o8&"1jq"7@9)<%<+5.L%L+C.X_]Rp{%2I)I J 5 #! @#U U999,! U U8++]++9/99?2/?9/910]#"&'53327#"&'&&54324&'&&#"326766YZ[4\$ jA]a\KXY,lEU\@8/l?6@-lBNFBpr|  80$4=CCS4-'_x-*()ZI]%@VV- U/]+<<??10#3#3I@]L@7  *+59EHUYdtVV?O-/]2/]3/2/?10]#3#II撮@q i@G""$5OOOD\Tiidtt p  4U +    /3/]9/]3/?3?2/99]/10]]#6676654&#"#56632#53F98RA0:@yl8 F`usb;9d/1%X-4oVqoD#+NBO@  ?@"'?A%,,//$" '/?/AG@DHVH 'YIn e ih!e'f?fAt{p't9t;GR@7MS--*Q=1Q1=--C-J?  Q Q) 7 $)7kP3/]99]/]/322/]?3/993//3/+/399/10]]!'#"&54325336654'&$#"3267#"$'&5476$32&&#"326NQKHJXIpA*+[XX_`mh_c VTaYrstt>4jjq?d9t{Ckt<@!!0KY ``gtbbaegrsBù?uu|pp@>^ ij@  U U@v UJE  |s4 @U @ U0 @ p  z   $9BZjtn   +6MUe{d ]]/]9]?]34@s#@"  WWS_ X X_S@U Uv y4!4  U U U U@4 Us%%%%?% U U U U Uh$+++++]]+++++??]++10]#"$'&5476$32#"32[acY\ZZa`\XG&d޸aefhcc !gbhia";7@0:=KKPTe4 4  !! 0@p U@ U U U U@ Uo!!?! U U @ U  U U U U U l ++++++++2]++++++]]??9/]10]###!24&'&&##326766E>MҠHU]670{^ħx//'c>MM-09Mr$+/0jsw%1@G  \ Y Y\SWWt Ueut-%%!5 )4 v y/4 3s&@ U&  U U@( Us3333?3, U U Uh2+++]]+++92+//??]99?2/10]]#"&'#"$'&5476$3232673#"3264Vr1 _m+ g100[,(6-B*D@g@U@ U9u? >  @    U U  U U  U @ 7U U U@ U. U@ U U@ U U++++++++++222+++++2/9//]??32?2/10]++#&&#"!!##5354632 d&ymSƻ?e*^ k&A% lYC|#0/@-=>*2,:0D KL*B,K0[]Zjlj|p "!(@ U@U @ .A!$2@U U U@ U@QU UU U* U UU U U22?2+ U+ U+ U@%U U U U U U1+++++++++]+++++++++9++++22/]??3/++?99?10]%!"&'5332676655#"467663273&&#"326CYR .d`~##UxQFA\aI K@R5.)'nDfDC!LGO'(0a"Ƽ?_3@u B  U U U UU@ UU U U@ U" UU@4 U U U` U U  U U  ޴U @ U U U U @ U  U U U +++++++++++++2]+++++++++++++++? @ O  ` U U U U@ U` pU U@ U U@ U U U@ U U U++++++++++]22+++++/]/]?2/??+10]#53#"&'533267665#5! Ȩ(, _-HX   (((qQ @D(    -/ 0 @ T iz       ` p  @(U @  U U U U޴U@ U U U U@ U U U U +++++++++++++2]3/+3/]99?@ U > !@+ U) U) U)5@ U U U U U U@ U! UU@ U U U U@' U555?5_55 U U U4+++]+++++++99++/++++++++/?3/+?3/+]910]]#"&'5332654'&'&&'&&54676632#&&#"|F Yd|&&l(5{9:8kdD Hcg+*^4+GGB;#COPVB"" 'nEz0/71#5IONE##  IJ>@B + > ? O  U U U U @ 7@U U U U@ UU U@ U U++++++++++22++++2/2]?2/?332/10]%#"&5#533!!326735}1|MO.d RAXc+(% W]@ z B  U U U U@UU U" U UU@3 U U U` U U  U U U@ U U U U@ U U U U+++++++++++++]+++++++++++++2???<910]!#5#"&5332673W_iļVRIK|KPUy+,(L;B=]@A&)69FI)9@Q`('87JGuzu@$ 7 jzeu U+]]]+99??]9910]]]#36YSHff6DDW''0(F:4<}@ T/]3//10!5!}<. 7 7@ 7/?3]/10+++#3/9/@ 7 7 7/]?3]/10+++ #9/n*#_<~D) Y   R , }&#s&MzqZ ]x|s*4s^,tLsLsxx\{D{~FTh+iljDl22jlj+n'>=V<=4]zxxsLphhhhhh+ijjjj2222jjjjjV]ZLs l"q]]ykh]]q&#2((xxLsxj&&=DD& ,xx^^]^~^LsLsLs26!-aV2~Fx+n{~4]z4j=#V#VV<4sl^x+ns+is+ilxhxh*.l4jjt2t^tLsjjjx+n'>'>{~4]{~4]Lsiljm j Rh#] Oupxhs+is+ijjj4sl4sl4sl ^,2^_2^2^2,t2LsjLsjjx+n'>  \V=gxhhLs]Z\V\V\V=&aaxQ C2x|{~^|1rLsav{Dl^~lm2 =l2==hji 0q2 j qWsx^^~,x||  QLssi{D>\D]raF,ht jb42AjFj =o<( [`SCj`j+n22PP= `VVVVVVVtsj G !T66%BBB% 6BBBB6xhxhxhxxhxhxhxhxhxhxhxhjjjj)jjj^2^2LsjLsjLsjLsLsjLsjLsjtsjtsjtsjtsjtsj G G G G G====lR/H#A] kQ , R Z 4 @ 0xlx$fooB!K !t""#$%%&H&'>'(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(+(((((((((((((((((((((((((((((((((((((((((())7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7)7}bk/VT@)26 @Ppв @p6DVVOU_UoTTTQSRSSRJIRFI7GI2HI2I59?!C?B?RA?R@?R?5223d35454T45444%H6೴#6@ 6Hv%H6@ $6Hplpxߞ@6@6@6@6/@ 6rr@q 6m  ? @bbb@aa[-,%+9*)! C <EG<29Hp@AC6* K K K KKKKKKK**@V!!! @?O/?o϶ 7 PKRXYKTXYKSXY+++++stss++++++++++++++++++++EEha#DsEEha#DEEha#D+Eh#D+s++++++++++++++++sssssssss+s+s+++++ss++++s++++u++++++++++++++++++++stsst+st++ endstream endobj 81 0 obj<> endobj 5 0 obj<> endobj 82 0 obj <>stream   cmap@j:jcvt *v0fpgmyYHnglyfd$*headΘ&$6hhea3%$hmtx4X@%@(loca?h,maxp G Y prepRY  @ F $~Y #~ O\_ :U    " & . 0 3 : < > D o  !!!!"!&!.!T!^!!"""""""")"+"H"a"e###!%%% %%%%%$%,%4%<%l%%%%%%%%%%%%%%%&<&@&B&`&c&f&k:1 6<>ADb? Y #~Q^ !@`   & * 0 2 9 < > D j  !!!!"!&!.!S![!!"""""""")"+"H"`"d### %%% %%%%%$%,%4%<%P%%%%%%%%%%%%%%%&:&@&B&`&c&e&j:*8>@CF^>/wkri+*)(|zvlhL>][w}ujy,ߨߖޖޢދަq_0@3$FE<9630)"ۿ۾۷ۥۯEBA$"!>cH@\tvrX^bcdefghjikmlnoqprsutvwxzy{}|~      !"#$%&'()*+,  -   ./0 !"12#3$%&'()*+89:(,;<>@9BDFHJNRVZ^bfjnrv'z~+-1  !"$&(*,.05248:>@BDEFGHIJKLMNOPQRSTUVWXYZN[   \`dhi4NORPQUVWXST~?Avw|qrsYZ[\]uwvyx}tuw<=RSTU !"bcdeNOPQ^_`aJKLMrstunopq'()*z{|}~+,-./01234LMjkl@ABC()&'*+F01$%,-:;<=56  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~ $~Y #~ O\_ :U    " & . 0 3 : < > D o  !!!!"!&!.!T!^!!"""""""")"+"H"a"e###!%%% %%%%%$%,%4%<%l%%%%%%%%%%%%%%%&<&@&B&`&c&f&k:1 6<>ADb? Y #~Q^ !@`   & * 0 2 9 < > D j  !!!!"!&!.!S![!!"""""""")"+"H"`"d### %%% %%%%%$%,%4%<%P%%%%%%%%%%%%%%%&:&@&B&`&c&e&j:*8>@CF^>/wkri+*)(|zvlhL>][w}ujy,ߨߖޖޢދަq_0@3$FE<9630)"ۿ۾۷ۥۯEBA$"!>cH@\tvrX^bcdefghjikmlnoqprsutvwxzy{}|~      !"#$%&'()*+,  -   ./0 !"12#3$%&'()*+89:(,;<>@9BDFHJNRVZ^bfjnrv'z~+-1  !"$&(*,.05248:>@BDEFGHIJKLMNOPQRSTUVWXYZN[   \`dhi4NORPQUVWXST~?Avw|qrsYZ[\]uwvyx}tuw<=RSTU !"bcdeNOPQ^_`aJKLMrstunopq'()*z{|}~+,-./01234LMjkl@ABC()&'*+F01$%,-:;<=56&iiiD|ZRRD/W~ "APoLu\7LnpX cc-\ @Wr]g!wM+Le|C]h5G!\M-x ,I?)9Io#o 2@z1UW~~FB/OV)or,11di+ &  sC_a^m8Q[h|ATkhqBBSsX2Q|  !U{{~!""#rw"+5<Yoq22 *<Qaajx *>LQ_jqx !".5BOO^eq *G]ety "&+G_u\ m6>PQ]`E3-_dM?}$x;;N&;MKSj1<ex ~ 90+ P >X!q}E +NT2N7kwdg3|)n*i9$]u MRhm}qyXgV%|2!r\/AMrLjUxiWnTgeRZgn-|{pLFF-S%>S?("bJmH3NFpyQ hlOa+@CUTA@?>=<;:987543210/.-,+*)('&%$#"!  ,E#F` &`&#HH-,E#F#a &a&#HH-,E#F` a F`&#HH-,E#F#a ` &a a&#HH-,E#F`@a f`&#HH-,E#F#a@` &a@a&#HH-, <<-, E# D# ZQX# D#Y QX# MD#Y QX# D#Y!!-, EhD ` EFvhE`D-, C#Ce -, C#C -,#p>#pE: -,E#DE#D-, E%EadPQXED!!Y-,Cc#b#B+-, EC`D-,CCe -, i@a ,b`+ d#da\XaY-,E+#Dz-,E+#D-,CXE+#DzEi #D QX+#Dz!zYY-,-,%F`F@aH-,KS \XYXY-, %E#DE#DEe#E %`j #B#hj`a Ry!@E TX#!?#YaDRy@ E TX#!?#YaD-,C#C -,C#C -, C#C -, C#Ce -,C#Ce -,C#Ce -,KRXED!!Y-, %#I@` c RX#%8#%e8c8!!!!!Y-,KdQXEi C`:!!!Y-,%# `#-,%# a#-,%-, ` <<-, a <<-,++**-,CC -,>**-,5-,v##p #E PXaY:/-,!! d#d@b-,!QX d#d b@/+Y`-,!QX d#dUb/+Y`-, d#d@b`#!-,&&&&Eh:-,&&&&Ehe:-,KS#KQZX E`D!!Y-,KTX E`D!!Y-,KS#KQZX8!!Y-,KTX8!!Y-,CXY-,CXY-,KTC\ZX8!!Y-,C\X %% d#dadQX%% F`H F`HY !!!!Y-,C\X %% d#dadQX%% F`H F`HY !!!!Y-,KS#KQZX:+!!Y-,KS#KQZX;+!!Y-,KS#KQZC\ZX8!!Y-, KT&KTZ C\ZX8!!Y-,KRX%%I%%Ia TX! CUX%%88Y@TX CTX%8Y CTX%%88%8YYYY!!!!-,F#F`F# F`ab# #ŠpE` PXaFY`h:-,B#Q@SZX TXC`BY$QX @TXC`B$TX C`BKKRXC`BY@TXC`BY@cTXC`BY@cTXC`BY@cTX@C`BYYYYY-,CTXKS#KQZX8!!Y!!!!Y-!!%!! @ _<'*մg >NC&999^ssIwVXZ||@r9A99sUss<sVssUsMsasSsU99prpsZoVVfV9m97Vs9cV9XV\0V V V)999'6sYsJsPsFsK9sBsssDssH?9$s!(9/WVVhV9csJsJsJsJsJsJPsKsKsKsK99#99 ssDsDsDsDsDsssssI3skssQmL=dN9SdNdMdMs8zd1/-%DrdTs.d3ssVV9cRsSGldN/!VV9s\\sI9lG%VVVVV99999c9c9c9.k:(sV\?)(sIV!Vsrk!kk!s9msB9V\?fPfPsFkVsJVsJGVsKVsKsBsUsss9csD<V\?09$0#ss)()(h9`bUHtHbD).0HkR3OOOjrq"~~~~~~f0 0 *+kUo@:@7?@%UapVsJfPfPVsKVsKVsK9msB9msB9msBss9999999f7Vsss9csD9csDkV\?09 ssssV!VsJD9S9V!sZk""JkWF2xVVXV)9VX 3m9cV0VV a9VHbsk`Hss\\sDV`3z?W`sH`?WW2UdV\997u 1 V@VUkVcN@9cVf0 RV UWUU@UsJ[@sKZ2xxksDUsP&!K+Ek(+0UsKsK?9 @s!kJA-11~~!}3 9iV21-_(P<P<Z<n_s f(d$(ZVZ((WWH-ddddiiiV21-KJK(P<P<Zn_s f(d$(V2P_s<%QCMyFFFFHFFQF5|5.555,5555555B6555F::656==JJv'v'2$0FF@FQ sJ]MyVu2u2-2$::B::::656==656==656==____JJJJ>>??>>??>>>>Z*65'Z*65'O'O'$FF$--'' G G##''5E5EB6'u2u22$2$Z@IZ&9ZSJZSJFFQFFHFFFFF@0FFc?D[/Ts) grksSrj}_vlX,VsJVsJVsJVsJVsJVsJVsJVsJVsJVsJVsJVsJVsKVsKVsKVsKVsKVsKVsKVsK9c9|9csD9csD9csD9csD9csD9csD9csDc?Dc?Dc?Dc?Dc?Dss[[[[[V!V!V!VsJ99csDsssssU cZkssV UW+EUscsU9`sD:$Fk'VVu2u2u2u22$::::::::::::::656==656==656==656==656==656==22____22______88IIJJJJJJJJJJJJJJJJ>>??>>??>>??>>>>Z*65'O'O'O'$O'O'$O'O'$O'O'$O'O'$FFFFv'v'--''--''--''v'v'v'v'v' G G G G G G G G5E5E5E5E5E5E5E5E5E5E656==B6u2u2u2u2u2u2u2u2u2u2u2u2u2u2u2u22$u2u22$2$EEEE()0~22d~2XXd>>??>>Z*65'My#B6/;mvZZSJZSJZSJZSJZSJZSJ5q5Z******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************?v/V TA"/O__o@3@3@jl2@a3@\]2@WY2@MQ2@DI2@:3@142@.B2@',2@%2 2Ap@$&2d 2A d2AJ?/?_?Ӳ792Ӳ+/2Ӳ%2Ӳ2Ӳ2Ҳ) +A0 P`p`p   0@Pв +ϲ&BAƲA /$A/?O_"dA @j@&CI2@ CI2@&:=2@ :=2 &@&2@ 2@&2@ 2@&2@ 2@&z2@ z2@&lv2@ lv2@&dj2@ dj2@&Z_2@ Z_2@&OT2@ OT2$'7Ok Aw0w@wPwwww**@+)*Re~<^+@8@@89@s&%$ 7@!I3@!E3@!AB2@!=>2A!?!!!!!@! "2@!2@"*?2@!.:2oAH/`?_"""/"?"_"""!!o!!!/!?!O!""!!@+HO7 A &A9&%8s542V&, /& 8ʸ&~&}Gke&^s@R&ZHDb@s?^<&50+*V)#U7h@,XO62,!  @+JKKSBKcKb S# QZ#BKKTB8+KR7+KP[XY8+TXCX(YYv??>9FD>9FD>9FD>9FD>9F`D>9F`D+++++++++++++++++++++++KSXY2KSXYKS \XEDEDYX>ERX>DYYKVS \X ED&EDYX ERX DYYKS \X%ED$EDYX %ERX% DYYKS \Xs$ED$$EDYX sERXs DYYKS \X%ED%%EDYXERXDYYK>S \XEDEDYXERXDYYKVS \XED/EDYXERXDYYKS \XEDEDYX ERX DYY+++++++++++++++++++++++++++++++++++++++++eB++;Yc\Ee#E`#Ee`#E`vhb cYEe#E &`bch &aeY#eDc#D ;\Ee#E &`bch &ae\#eD;#D\ETX\@eD;@;E#aDYGP47Ee#E`#Ee`#E`vhb 4PEe#E &`bch &aeP#eD4#D G7Ee#E &`bch &ae7#eDG#D7ETX7@eDG@GE#aDYKSBKPXBYC\XBY CX`!YBp>CX;!~ +Y #B #BCX-A-A +Y#B#BCX~;! +Y#B#B+tusuEiDEiDEiDsssstustu++++tu+++++sssssssssssssssssssssssss+++E@aDstK*SK?QZXE@`DYK:SK?QZX E`DYK.SK:QZXE@`DYK.SK> endobj 29 0 obj<> endobj 84 0 obj <>stream   cmap@j:jcvt ,ځfpgmæ1glyfw&vhead[&6hhea&$hmtxB&(locaA,maxp [< prep8[\ @ F $~Y #~ O\_ :U    " & . 0 3 : < > D o  !!!!"!&!.!T!^!!"""""""")"+"H"a"e###!%%% %%%%%$%,%4%<%l%%%%%%%%%%%%%%%&<&@&B&`&c&f&k:1 6<>ADb? Y #~Q^ !@`   & * 0 2 9 < > D j  !!!!"!&!.!S![!!"""""""")"+"H"`"d### %%% %%%%%$%,%4%<%P%%%%%%%%%%%%%%%&:&@&B&`&c&e&j:*8>@CF^>/wkri+*)(|zvlhL>][w}ujy,ߨߖޖޢދަq_0@3$FE<9630)"ۿ۾۷ۥۯEBA$"!>cH@\tvrX^bcdefghjikmlnoqprsutvwxzy{}|~      !"#$%&'()*+,  -   ./0 !"12#3$%&'()*+89:(,;<>@9BDFHJNRVZ^bfjnrv'z~+-1  !"$&(*,.05248:>@BDEFGHIJKLMNOPQRSTUVWXYZN[   \`dhi4NORPQUVWXST~?Avw|qrsYZ[\]uwvyx}tuw<=RSTU !"bcdeNOPQ^_`aJKLMrstunopq'()*z{|}~+,-./01234LMjkl@ABC()&'*+F01$%,-:;<=56  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~ $~Y #~ O\_ :U    " & . 0 3 : < > D o  !!!!"!&!.!T!^!!"""""""")"+"H"a"e###!%%% %%%%%$%,%4%<%l%%%%%%%%%%%%%%%&<&@&B&`&c&f&k:1 6<>ADb? Y #~Q^ !@`   & * 0 2 9 < > D j  !!!!"!&!.!S![!!"""""""")"+"H"`"d### %%% %%%%%$%,%4%<%P%%%%%%%%%%%%%%%&:&@&B&`&c&e&j:*8>@CF^>/wkri+*)(|zvlhL>][w}ujy,ߨߖޖޢދަq_0@3$FE<9630)"ۿ۾۷ۥۯEBA$"!>cH@\tvrX^bcdefghjikmlnoqprsutvwxzy{}|~      !"#$%&'()*+,  -   ./0 !"12#3$%&'()*+89:(,;<>@9BDFHJNRVZ^bfjnrv'z~+-1  !"$&(*,.05248:>@BDEFGHIJKLMNOPQRSTUVWXYZN[   \`dhi4NORPQUVWXST~?Avw|qrsYZ[\]uwvyx}tuw<=RSTU !"bcdeNOPQ^_`aJKLMrstunopq'()*z{|}~+,-./01234LMjkl@ABC()&'*+F01$%,-:;<=56LLJk#j%$1JAPGy#D%F\r(K$Ep9K ClS/CH,+%(%$H'j$b|!`4k;KkMy le.C &=Nae{1@'BN++I_ 5Kuz11)UKY0?*X0Y"tt2Md**~W8QZovw ~z&BKOQSd 18NRg!q6:#Whl~&-0;DDDGXu )js~#5ATYrIaanK',47bfjklppr|!0ijm|""(6?CFgc22H(Hb*Y[Vy%-.|#*,1?GIIMQQUUWZZabhh%'/9CCGORRgooprv~%-aq,/<VgEh4UjPb|%/sxpU%Tlf ikFoV":fT(oC:}: iX4iZx>*#zJ$^9qp@L  7! Y&PU5z0|nf'+EM2A,R0]:X20|d(Mej/ "_ CKw (_E`{d]O ^F2<Z,A IqH@@}:>jPH)jiLiCR_\gS*v6YV+4HH%>S?("bJmH3NFpyQ hlO%@BUT@?>=<;:9876543210/.-,+*)('&%$#"!  ,E#F` &`&#HH-,E#F#a &a&#HH-,E#F` a F`&#HH-,E#F#a ` &a a&#HH-,E#F`@a f`&#HH-,E#F#a@` &a@a&#HH-, <<-, E# D# ZQX# D#Y QX# MD#Y QX# D#Y!!-, EhD ` EFvhE`D-, C#Ce -, C#C -,#p>#pE: -,E#DE#D-, E%EadPQXED!!Y-,Cc#b#B+-, EC`D-,CCe -, i@a ,b`+ d#da\XaY-,E+#Dz-,E+#D-,CXE+#DzEi #D QX+#Dz!zYY-,%F`F@aH-,KS \XYXY-, %E#DE#DEe#E %`j #B#hj`a Ry!@E TX#!?#YaDRy@ E TX#!?#YaD-,C#C -,C#C -, C#C -, C#Ce -,C#Ce -,C#Ce -,KRXED!!Y-, %#I@` c RX#%8#%e8c8!!!!!Y-,KdQXEi C`:!!Y-,%# `#-,%# a#-,%-, ` <<-, a <<-,++**-,CC -,>**-,5-,v#p E PXaY:/-,!! d#d@b-,!QX d#d b@/+Y`-,!QX d#dUb/+Y`-, d#d@b`#!-,&&&&Eh:-,&&&&Ehe:-,KS#KQZX E`D!!Y-,KTX E`D!!Y-,KS#KQZX8!!Y-,KTX8!!Y-,KS#KQZ%%%I#EiRZX%%%F#Ei`HY!!!-,CXY-,CXY-,KTC\ZX8!!Y-,C\X %% d#dadQX%% F`H F`HY !!!!Y-,C\X %% d#dadQX%% F`H F`HY !!!!Y-,KS#KQZX:+!!Y-,KS#KQZX;+!!Y-,KS#KQZC\ZX8!!Y-, KT&KTZ C\ZX8!!Y-,F#F`F# F`ab# #XXpE` PXaFY`h:-,B#Q@SZX TXC`BY$QX @TXC`B$TX C`BKKRXC`BY@TXC`BY@cTXC`BY@cTXC`BY@cTX@C`BYYYYY-,CTXKS#KQZX8!!Y!!!!Y-M ) k^+< 9K%vIFDLO= 9<9c9=9 ED d9  )TVJ*H IIIIIIFLLLL9<9<9 9 EEEEEe3b=p#EE9dI5ddd@+.d>15{%GVI'Y$dSd@@HKCCCd/ VwsssCA***3222HHH   9<<7N<9s~d)#D s$%fff,*!H=3sdVJFVJF&II#,D#*L*L)9=)@<)6  HEV# V# sd>9>k  ))%LG1WF\GPF7 E,OOOj&&"~~~~~~~f0 0 *+kUo@:@7?@%U/k;U4dpIVJFVJF*L*L*LH=H=H=# # 9939399*9c")9= & HEHEV# sd;9     9IVII'9    =Z*1%\w\J\\'V"%2*#3""%OH%s" ><21W\G/ '%nPF/ Q'%JtFEY+FDK'EDK*7%HKs32* '6V%%$V"%u*++%%V%m"#H%s"VJ>RL%3996%$H:9&VIN0HL)H.H.. .H.EH.F  /WH.).).# `-.o-LHoFd9<99c - . H.%A 2!VTk9_3!ZCN;CJNXC"CCv3tdN2Cp!_CCXC=iCC!uC]CDCkk6;CCt[t[3CCCC___3!ZCN;Cy C"CCv3tNp!_CX=iCC!;C3v3X%QCMyFFFFHFFQF5|5.555,5555555B6555F::656==JJv'v'2$0FF@F]MyVu2u2-2$::B::::656==656==656==____JJJJ>>??>>??>>>>Z*65'Z*65'O'O'$FF$--'' G G##''5E5EB6'u2u22$2$Z@@Z&0ZSAZSAFFQFFHFFFFF@0FFH;E5 VBb+pwbtF'DpqGbKKb 9<IIIIIIIIIIII*L*L*L*L*L*L*L*L39<39<HEHEHEHEHEHEHEH;EH;EH;EH;EH;E  5 V5 V5 V5 V5 V   I39HE      #H+V%.V%.#H.33% +LHE:$Fk'VVu2u2u2u22$::::::::::::::656==656==656==656==656==656==22____22______88IIJJJJJJJJJJJJJJJJ>>??>>??>>??>>>>Z*65'O'O'O'$O'O'$O'O'$O'O'$O'O'$FFFFv'v'--''--''--''v'v'v'v'v' G G G G G G G G5E5E5E5E5E5E5E5E5E5E656==B6u2u2u2u2u2u2u2u2u2u2u2u2u2u2u2u22$u2u22$2$EEEE()0~22d~2XXd>>??>>Z*65'My#B6/;mv"CDCZZSAZSAZSAZSAZSAZSA5q5Zvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv<v/VTEE2@+.2@()22'߲2޲BB2޲682޳*-2A (߳(.2A ~@ڳ$&2dɲ 2A d2Aso/O/oTkj"vutusA 0 0@ll2ml2}!#2}2A }}}}|!#2|2A-||||0s@sss ssssssssswj)j(@g9@2?f@f2f@f 2@f 2@f 2?e@e 2@e2@e 2kAc{cc$c4cDcc$/Nm@0D2P-<@)_<7` p  0 @ P o/?O_:3@G:3  0@P`p ` p  0 @ P Abbbpbb_ ^ _0_@^^__^_ 0P`p 0'0J   ' P 0P` 0@@a'))))@L<F%@<%@ :#r9<8I1$0%*$&#VU75u@,tbVQ;3-   @+JKKSBKKTB7+KR8+KP[XY8+TXCX/|YYKcKb S# QZ#Bv??>9FD>9FD>9FD>9FD>9F`D>9F`D++++++++++++++++++++++++KSXY2KSXYKGS \XqoEDpoEDYXzqERXqzDYYKGS \X"pED<pEDYX"ERX"DYYKLS \XI"ED""EDYXIERXIDYYKgS \X$qEDPqEDYX$ERX$DYYKS \X"ED""EDYX ERX DYYKS \X%%ED,%EDYX7%ERX%7DYYKS \X%%ED#%EDYXY%ERX%YDYYKS \X%%ED(%EDYX%ERX%DYY+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++eB+++++++++++++++++++++++++++++++++++++++++++adcEe#E`#Ee`#E`vhb dEe#E &`bch &ae#eDd#D acEe#E &`bch &aec#eDa#DcETXc@eDa@aE#aDYCKEe#E`#Ee`#E`vhb CEe#E &`bch &ae#eDC#D KEe#E &`bch &aeK#eD#DKETXK@eD@E#aDYKRBKPXBYC\XBY CX`!YBp>CX;!~ +Y #B #BCX-A-A +Y#B#BCX~;! +Y#B#B+EiDEiDEiDEiDssstssstuu+ssttuEiDsst+K!SKFQZX<> endobj 18 0 obj<> endobj 86 0 obj <>stream  cvt xefpgm:`headҗ 6hhea 8$hmtx7 \loca*$maxp pI prep^.cJy|]xdY'v}f| sBB99I?Zo7zLLto\S} `^B/``Y}LfK}qqLuu1=b{9ZZpqqh@=T;:9876543210/.-,+*)('&%$#"!  ,CX+!!!Y-,CX+!!!Y-,CX%!!!!Y-,CX+!!!Y-,CX+!!!Y-,CX+!!!Y-,CX+!!!Y-,NF#CD%F!M-,CXEdj#EiCd``F#D# F/!!!!Y-, C#Ce -, C#C -,F#pF>F#pFE: -,+%E%Ej@`%#D!!!-,+%E%Ej`%#D!!!-,+!!!-,+!!!-,CCe -, i@a ,b`+ d#da\XaY-,%EhTX%E%E`h %#D%#D% Eh #D%Eh`%#DY-,% Eh #D%Eh`%#D-, CX!CXE+G#DGzEi G#D QX+G#DGz!GzYYY-, E#Eh`D-,EjB-,/-,!!-,%E%Ed`j%Eja %Ej e%#D%#D!!-,Eh#Eia%Eja %Ej e%#D%#D!!-,Ed#EdadB-,%C@T%CTZX% E@aDY%CT%C@TZX% E@`DY!!!!-,KRXC%E#aD!!Y-,KRXC%E#`D!!Y-,KRXED!!Y-, %#I@` c RX#%8#%e8c8!!!!!Y-,KPXED!!Y-,%# `#-,%# a#-,%-,F#F`F# F`ab# #KKpE` PXaFY`h:-, E%FRX?!Y-, E%FPX?!Y-,CC -,KRX%%I%%Ia TX! CUXY@TX CTXY CTX%8YYYY!!!!-,KRXCe8!!Y-,KRXC8!!Y-,!! d#d@b-,!QX d#d b@/+Y`-,!QX d#dUb/+Y`-, d#d@b`#!-,&&&&Eh:-,&&&&Ehe:-,CXY-,CXY-, +# <+-,(+# #+X^l. f}}}]*L]BBB???^^^^^^^!^^V^$2uMCy<14^9l^"WBl;]uMCB;B;;^3:3:m;}6;}6;rWvWvBX96uMC?v?vy<1y<1BBp;X9<99^x}] !Zfp3:B;B;}6;}6;}6;WBl;WBl;WBl;gv  7T]_U AWvWvBX9BX9uMC?v?v?v?v73:N :BX)777^^YYa^!^^mWgf}y<g]*WCBgisAY+Lp;<vqtq!;vpXw7X9j~q:t@tX9t@}BuM]LU gx}'C\\l*gBgiBB{]O+3:fC2Rw6; qX9l;> X`:R*96; R=CA RFn ^AB9^^^^^^^^^^^^^^^3:3:3:33:3:3:3:3:3:3:3:}6;}6;}6;}6;}6}6;}6;}6;]h])v,,,-,-,,n,x,,u,,,,},,,b<z1~;z1=HzzV5202Li7i(Fkbbba6k102bbb<z11=HzV52Li7iFk1<=7iv)%QTj =b===1yP;B%H\-+{J^?H\BHnngnYnY=j?\HX\?\u\\=\\u\\PPFqVd\\Bd\\B\\ejfffBX9BX9BX9AXBX9BX9BX9B9B9B9B9B9?v?v;3lJRj^O^wVR^\\=^u\\=\Ru\\=u\\=PPFqPPFqPPFq\^F\^FVV \ \\} \ \\} =\ P\# =\ P\#ddddR\R\\?\H\\H\f\B-\\?b`L\\=\R`fV\\\\=%!5555XXR)fu +cC&4Nx `f[lpkCU!HuMC6;}\Zb===b?sdRRR{R=sVyRRRV= R R==R=o){R7R\==;=\;7dZ/==#7=Nduu{+ 11=RBBBBO7 /N{wXrZ/k=]U A#R.j/ ]X`vB66BX9 f,u\\=\^FVL\\*d=*d*dPPPP (\1si2BBW 7) nng\d2XX ^ ^^^VV\\u\\=u\\=u\\=u\\=u\\=u\\=PPFqPPFqPPFqPPFqPPFqPPFq\^F\^F\^F\^F\^F\^F\^FVVVVVVV \ \\} \ \\} \ \\} =\ P\# =\ P\#dR\\?\H\?\H\?\H\?\H\\\\\\d\\B\f\B\f\B\f\Bd\\Bd\\Bd\\Bd\\Bd\\B-\\?-\\?-\\?-\\?L\\=L\\L\\=L\\PPFqVttVVVVVVVdd\\=V\\\\?0"22"2S( 2XX \ \\} =\ P\#R\jb\^F^^^^^^^^^^^^^^^^}6;^z3:lllB;ml;ml;ml;ml;ml;}6;}6;}6;}6;}6;,WBl;gvgvgvgvgvWLzvv***WvWvWvWvBX9BX9BX9BX9ilil44uMCuMCuMCuMCuMC?v?v?v?v?v77  y<1y<1y<1v3:p;p;p;p;p;p;p;p;..XX<<<<<<==vvvvvvvv''aaX9X9X9X9X9X9 iitttttttt@@@@@@@@^^AAp;p;<<vvX9X9tt@@p;p;p;p;p;p;p;p;88XXvvvvvvvv''@@@@@@@@^^AAp;p;p;p;p;p;p;^^^vvvvvp Z g\\^lddWW2+\\^ttttj~j~tt^^^y@@@@@ti+^p=pd--DDDDDG$qqD#q~=DpqlDSSSWBl2WBl;BX9C C >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>d@U6<T@o(-6@o6q:!Aq0qPqpqqqqq?q_qqS6c6N346N$&6N<[[@Z6@Z6@Z6Y 6@p(-6@p6]6b6b6R6g/66g&6f 6a 6e366e(*6e 6eaOQ6a>?6a6a6@a 6@_(26OVZ6O9;60AO@OPOpOOdddddpdF6F6F 6B6B 6>6= 60/@ 2d0 9099A ;272 52/A 2634313@88@//@"$6?p*98 D 6O@)26 @Ppв @{6DVVOU_U8*o7/R)2259?!C?B?RA?R@?R?5223d35454T45444%H6೴#6@ 6Hnq@ 6@q 6@ p6@o6@n 6p@g 6pffffee@d 6oopbPbb@apa[ [[hHH-,%+9*(((((( C! C <RG<29Ap@AC6/?o /?o 7 9999PKKTBKKSB 2+KdRBKRXYKTXYKSXY++++st+ststEEha#DsEEha#DEEha#DEh#D+s+++++++++++++st++++++ssssssss+ss+s+++++st++++u++++++++++++++++++++t+st+sst+st+t+ss++st+s+++ss+++s++++s+++++++++++sttu++++++++++++++++++++++++++s+++++qEhq#Dstu++++ endstream endobj 87 0 obj<> endobj 88 0 obj<>/Subtype/CIDFontType2/Type/Font/W [3[312]]/CIDToGIDMap/Identity/DW 1000>> endobj 89 0 obj <>stream /CIDInit /ProcSet findresource begin 12 dict begin begincmap /CIDSystemInfo << /Registry (Adobe) /Ordering (UCS) /Supplement 0 >> def /CMapName /Adobe-Identity-UCS def /CMapType 2 def 1 begincodespacerange <0003><0003> endcodespacerange 1 beginbfrange <0003><0003><00a0> endbfrange endcmap CMapName currentdict /CMap defineresource pop end end endstream endobj 6 0 obj<> endobj 90 0 obj <>stream  cvt gxfpgm;_glyfˬ ^head< H6hhea$ $hmtx ploca76maxp 1t prepF 8}11c1bbDu1c111D1>}1(111{-1(3c1J`7]1bP2Jb2(11124bb(()_b{8P>2;IV`bbz!&BF7>>TtNmmn{{(hxAYiU\.t/J\cx{{{ ""(/23>CFHPSfijkrsx,.88AMP\ik| ,,Alx=>o:BX~9`/111:<JJLWstx  ((-WYZZZZprr."+`x =.:WX]]SlCcM*SclAq],C]"D>;KeJPBQLQLT7Z\WU:rrE@78743210/.-,+*)('&%$#"!  ,E#F` &`&#HH-,E#F#a &a&#HH-,E#F` a F`&#HH-,E#F#a ` &a a&#HH-,E#F`@a f`&#HH-,E#F#a@` &a@a&#HH-, <<-, E# D# ZQX# D#Y QX# MD#Y &QX# D#Y!!-, EhD ` EFvhE`D-, C#Ce -, C#C -,F#pF>F#pFE: -,EJ#DEI#D-, E%EadPQXED!!Y-,Cc#b#B+-, EC`D-,CCe -, i@a ,b`+ d#da\XaY-,E+G#DGz-,TX CTXJIDDYY-,CXE+#DzEi #D QX+#Dz!zYY-,-,KRX!ED#E %ERXD!!YY-,/-, %EI#DEJ#DEe#E %`j #B#hj`a Ry!J@JE TX#!?#YaDRyI@ IE TX#!?#YaD-,C#C -,C#C -, C#C -, C#Ce -,C#Ce -,C#Ce -,KRXED!!Y-, %#I@` c RX#%8#%e8c8!!!!!Y-,Ei C`:-,%# `#-,%# a#-,%-, ` <<-, a <<-,++**-,CC -,>**-,5-,vK#p KE PXaY:/-,!! d#d@b-,!QX d#d b@/+Y`-,!QX d#dUb/+Y`-, d#d@b`#!-,&&&&Eh:-,&&&&Ehe:-,E# E %PX&a&`YD-,F#F`F# F`ab# #KKpE` PXa@Yh:-,3+**-,CXY-,CXY-#@/?103!%!!8 P@+  { /999?999/10&''&&'632!!!!67`,9) KgJ*JJ&J (""" """ zJzJee") """"!!""+ ]+PV =`9PPPP""""""""""""""""""""""kk4!!!!!!!!!!!!o!!!!!!!o!!!!!!!!!po==!!!!!!!!!!!!!!!!!!b!Q!?!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!}!&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&`9_@ FF@H H2 %H2 #H2 "H2 !H2  H2 H2 H2 H2 @[H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 yH2 nH2 dH2 _H2 ]H2 ZH2 XH2 H2 H2 H2 H2 H2 H2 H2 @LH2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 \H2& & 7E@CzweaWU$"   KKSBKcKb S# QZ#BKKTB8+TXCXYY++++++++++++++++++++++++++++++++KPyAP*&+++++KSyAP*&+++++P2Ka`+++++++++++++++++++++++++++++++++++++++++++++++++++++++++EiSBKPXBYC\XBY CX`!YBp>CX;!~ +Y #B #BCX-A-A +Y#B#BCX~;! +Y#B#B endstream endobj 91 0 obj<> endobj 92 0 obj<>/Subtype/CIDFontType2/Type/Font/W [53[891]133[891]]/CIDToGIDMap/Identity/DW 1000>> endobj 93 0 obj <>stream /CIDInit /ProcSet findresource begin 12 dict begin begincmap /CIDSystemInfo << /Registry (Adobe) /Ordering (UCS) /Supplement 0 >> def /CMapName /Adobe-Identity-UCS def /CMapType 2 def 1 begincodespacerange <0035><0085> endcodespacerange 2 beginbfrange <0035><0035><0052> <0085><0085><00a3> endbfrange endcmap CMapName currentdict /CMap defineresource pop end end endstream endobj 60 0 obj<> endobj 9 0 obj<> endobj 35 0 obj<> endobj 56 0 obj<> endobj 94 0 obj<> endobj 95 0 obj<> endobj 96 0 obj<> endobj 97 0 obj<> endobj 98 0 obj<> endobj xref 0 99 0000000000 65535 f 0000000015 00000 n 0000010818 00000 n 0000217591 00000 n 0000189004 00000 n 0000248056 00000 n 0000323702 00000 n 0000033046 00000 n 0000027384 00000 n 0000329946 00000 n 0000168212 00000 n 0000033263 00000 n 0000033400 00000 n 0000039547 00000 n 0000039748 00000 n 0000043630 00000 n 0000043806 00000 n 0000054402 00000 n 0000302331 00000 n 0000054578 00000 n 0000055325 00000 n 0000055413 00000 n 0000059119 00000 n 0000059328 00000 n 0000059969 00000 n 0000060127 00000 n 0000066519 00000 n 0000066686 00000 n 0000068704 00000 n 0000274670 00000 n 0000068880 00000 n 0000074788 00000 n 0000074974 00000 n 0000076577 00000 n 0000076744 00000 n 0000330074 00000 n 0000082660 00000 n 0000082847 00000 n 0000088578 00000 n 0000088746 00000 n 0000090162 00000 n 0000090330 00000 n 0000096299 00000 n 0000096486 00000 n 0000100108 00000 n 0000100276 00000 n 0000105728 00000 n 0000105915 00000 n 0000111691 00000 n 0000111878 00000 n 0000116029 00000 n 0000116197 00000 n 0000121748 00000 n 0000121935 00000 n 0000125904 00000 n 0000126072 00000 n 0000330204 00000 n 0000131276 00000 n 0000131463 00000 n 0000136495 00000 n 0000329814 00000 n 0000136663 00000 n 0000144049 00000 n 0000144227 00000 n 0000151786 00000 n 0000151954 00000 n 0000159610 00000 n 0000159778 00000 n 0000162090 00000 n 0000162258 00000 n 0000162296 00000 n 0000167435 00000 n 0000167613 00000 n 0000167819 00000 n 0000168342 00000 n 0000188815 00000 n 0000189530 00000 n 0000216127 00000 n 0000216316 00000 n 0000216665 00000 n 0000217723 00000 n 0000247876 00000 n 0000248644 00000 n 0000274489 00000 n 0000274827 00000 n 0000302140 00000 n 0000302498 00000 n 0000322927 00000 n 0000323107 00000 n 0000323309 00000 n 0000323829 00000 n 0000329008 00000 n 0000329187 00000 n 0000329402 00000 n 0000330305 00000 n 0000330371 00000 n 0000330418 00000 n 0000330451 00000 n 0000330510 00000 n trailer <<46ee2492f1dc13468e17e1446288b9e1>]/Root 97 0 R/Size 99>> startxref 330728 %%EOF