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 hRRz5}U4kD4'U׵=?DCYuk}?Kt;GSԯX-,t 8溼{khi]c?jK3(#.i\_kxR}?|@4a[7EHӒݡT䕓zMKPs(ڷ> , 1VzH/A1}~e;?[__ϳ?:Zo[Mo Uk?o&4[TާV~$CjVZ|9_AYLf^,|ekML$vZ?b]G鿰XiW/Jt> V8m"E H(O ো8`|4.lGGq|Gg9rL.Y ӧ9UWb+թC ,-jUzjTG?xF}ޞ^԰40 3ԨRYKҧHB1ERRr|Tg1OT+_Y O߆gO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Yg1OT+_Y O߆F >γ:+bfWG1OT+$kF7 ?2I|gtWݟ?RbfWGH'?o~d50:τ读?]?RO4?3kE'au _vK7º?] K_4iѐgO>)otK7º?A>i{ |'E} SU/, )otĂ}-FA_)?N_Y SU/, ZѧO#?R?Y߳G/nEw  '?c/hjy~Ծg+3~žPϸk^3b/ٖX*؜'5j> (VJPx̸_m7 [?kf*:VRTg4(J<((((W#4Se i h?=g5N㴲p[CƠ*FWyUݹڻٽyV]EU(((((((((((((((((((((((((((((((((((((( endstream endobj 4 0 obj <>stream 0 J q 546.75 0 0 62.25 28.35 0 cm /img0 Do Q q 553.5 0 0 108 28.35 678.35 cm /img1 Do Q /F1 14 Tf 0.75294 0.75294 0.75294 rg BT 0.75294 0.75294 0.75294 RG 0.5 w 2 Tr 1 0 0 1 129.91 657.28 Tm (Inspecting for better lives)Tj ET 0.001 w 0 Tr /F1 36 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 72.25 618.16 Tm (Random )Tj ET 0.001 w 0 Tr /F1 36 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 233.68 618.16 Tm (inspection report)Tj ET 0.001 w 0 Tr 0.98431 0.78824 0.08627 RG 17 w 22.95 572.94 m 580.6 572.94 l S 0.001 w /F1 24 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 537.82 Tm (Care homes for older people)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 20.58 w 31.2 511.91 m 164.46 511.91 l S 0.001 w 1 1 1 RG 20.58 w 166.71 511.91 m 580.25 511.91 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.32 w 31.2 462.71 m 164.46 462.71 l S 0.001 w 1 1 1 RG 73.32 w 166.71 462.71 m 580.25 462.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 500.49 m 582.46 500.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 523.32 m 582.46 523.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 500.49 m 582.46 500.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 424.92 m 582.46 424.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 524.4 m 30.07 423.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 165.58 524.4 m 165.58 423.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 524.4 m 581.38 423.85 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 507.14 Tm (Name:)Tj ET /F1 12 Tf BT 1 0 0 1 169.56 507.14 Tm (West Bank Residential Home)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 484.31 Tm (Address:)Tj ET /F1 12 Tf BT 1 0 0 1 169.56 484.31 Tm (Walford Road )Tj ET /F1 12 Tf BT 1 0 0 1 169.56 466.73 Tm (Ross-on-Wye)Tj ET /F1 12 Tf BT 1 0 0 1 169.56 449.15 Tm (Herefordshire)Tj ET /F1 12 Tf BT 1 0 0 1 169.56 431.57 Tm (HR9 5PQ)Tj ET /F1 8 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 414.63 Tm ()Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 20.58 w 31.2 393.13 m 391.05 393.13 l S 0.001 w 1 1 1 RG 20.58 w 393.3 393.13 m 580.25 393.13 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 370.3 m 391.05 370.3 l S 0.001 w 1 1 1 RG 20.58 w 393.3 370.3 m 580.25 370.3 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 381.72 m 582.46 381.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 404.55 m 582.46 404.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 381.72 m 582.46 381.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 358.89 m 582.46 358.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 405.63 m 30.07 357.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 392.17 405.63 m 392.17 357.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 405.63 m 581.38 357.81 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 388.36 Tm (The quality rating for this care home is:)Tj ET /F1 12 Tf BT 1 0 0 1 396.14 388.36 Tm (two star good service)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 365.53 Tm (The rating was made on:)Tj ET /F1 12 Tf BT 1 0 0 1 396.14 365.53 Tm (07/10/2008)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 327.58 Tm (A quality rating is our assessment of how well a care home, agency or scheme is meeting )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 310.58 Tm (the needs of the people who use it. We give a quality rating following a full assessment of )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 293.58 Tm (the service. We call this a key inspection.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 259.58 Tm (This is a report of a )Tj ET /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 150.58 259.58 Tm (random)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 200.47 259.58 Tm (inspection)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 261.38 259.58 Tm ( of this care home. A )Tj ET /F1 12 Tf BT 1 0 0 1 392.12 259.58 Tm (random inspection is a short, )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 242.58 Tm (focussed inspection. Details of how to get other inspection reports for this care home, )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 225.58 Tm (including the last key inspection report, can be found on the last page of this report.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 191.1 m 315.25 191.1 l S 0.001 w 20.58 w 317.5 191.1 m 565.9 191.1 l S 0.001 w 1 1 1 RG 20.58 w 317.5 168.27 m 346.55 168.27 l S 0.001 w 20.58 w 348.8 168.27 m 377.9 168.27 l S 0.001 w 20.58 w 380.15 168.27 m 409.2 168.27 l S 0.001 w 20.58 w 411.45 168.27 m 440.55 168.27 l S 0.001 w 20.58 w 442.8 168.27 m 471.9 168.27 l S 0.001 w 20.58 w 474.15 168.27 m 503.2 168.27 l S 0.001 w 20.58 w 505.45 168.27 m 534.55 168.27 l S 0.001 w 20.58 w 536.8 168.27 m 565.9 168.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 179.68 m 568.1 179.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 202.51 m 568.1 202.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 179.68 m 568.1 179.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 156.85 m 568.1 156.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 203.59 m 30.07 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 203.59 m 316.37 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 180.76 m 347.67 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 180.76 m 379.02 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 180.76 m 410.32 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 180.76 m 441.67 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 180.76 m 473.02 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 180.76 m 504.32 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 180.76 m 535.67 155.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 203.59 m 567.02 155.78 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 186.33 Tm (Lead inspector:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 320.35 186.33 Tm (Date:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 163.5 Tm (Sarah Blake)Tj ET /F1 12 Tf BT 1 0 0 1 329.63 163.5 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 360.95 163.5 Tm (8)Tj ET /F1 12 Tf BT 1 0 0 1 392.28 163.5 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 423.61 163.5 Tm (5)Tj ET /F1 12 Tf BT 1 0 0 1 454.95 163.5 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 486.28 163.5 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 517.6 163.5 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 548.96 163.5 Tm (9)Tj ET endstream endobj 6 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 612 792]>> endobj 7 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (2)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 795.58 Tm (Information about the care home)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 20.58 w 31.2 774.1 m 267.21 774.1 l S 0.001 w 1 1 1 RG 20.58 w 269.46 774.1 m 563.65 774.1 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.32 w 31.2 724.9 m 267.21 724.9 l S 0.001 w 1 1 1 RG 73.32 w 269.46 724.9 m 563.65 724.9 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 675.7 m 267.21 675.7 l S 0.001 w 1 1 1 RG 20.58 w 269.46 675.7 m 563.65 675.7 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 652.87 m 267.21 652.87 l S 0.001 w 1 1 1 RG 20.58 w 269.46 652.87 m 563.65 652.87 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 630.04 m 267.21 630.04 l S 0.001 w 1 1 1 RG 20.58 w 269.46 630.04 m 563.65 630.04 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 607.21 m 267.21 607.21 l S 0.001 w 1 1 1 RG 20.58 w 269.46 607.21 m 563.65 607.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.69 m 565.85 762.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 687.12 m 565.85 687.12 l S 0.001 w [] 0 d [] 0 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0 1 272.31 746.5 Tm (Walford Road )Tj ET /F1 12 Tf BT 1 0 0 1 272.31 728.92 Tm (Ross-on-Wye)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 711.34 Tm (Herefordshire)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 693.76 Tm (HR9 5PQ)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 670.93 Tm (Telephone number:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 670.93 Tm (01989562741)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 648.1 Tm (Fax number:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 648.1 Tm (01989562741)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 625.27 Tm (Email address:)Tj ET /F1 12 Tf BT 1 0 0 1 272.31 625.27 Tm (helen@skirosetta.com)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 602.44 Tm (Provider web address:)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 566.5 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 547.01 m 353.25 547.01 l S 0.001 w 1 1 1 RG 20.58 w 355.5 547.01 m 565.9 547.01 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 524.18 m 353.25 524.18 l S 0.001 w 1 1 1 RG 20.58 w 355.5 524.18 m 565.9 524.18 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 501.35 m 353.25 501.35 l S 0.001 w 1 1 1 RG 20.58 w 355.5 501.35 m 565.9 501.35 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 535.59 m 568.1 535.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 512.76 m 568.1 512.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 558.42 m 568.1 558.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 535.59 m 568.1 535.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 512.76 m 568.1 512.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 489.93 m 568.1 489.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 559.5 m 30.07 488.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 559.5 m 354.37 488.86 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 559.5 m 567.02 488.86 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 542.24 Tm (Name of registered provider\(s\):)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 542.24 Tm (West Bank Residential Home Ltd)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 519.41 Tm (Type of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 519.41 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 496.58 Tm (Number of places registered:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 496.58 Tm (36)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 477.63 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 458.14 m 565.6 458.14 l S 0.001 w 41.16 w 31.2 425.02 m 297.2 425.02 l S 0.001 w 20.58 w 299.45 435.31 m 565.6 435.31 l S 0.001 w 20.58 w 299.45 414.73 m 432.52 414.73 l S 0.001 w 20.58 w 432.52 414.73 m 565.6 414.73 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 446.73 m 567.8 446.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 469.56 m 567.8 469.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 446.73 m 567.8 446.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 403.32 m 567.8 403.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 470.64 m 30.07 402.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 447.81 m 298.32 402.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 470.64 m 566.72 402.24 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 453.37 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 430.54 Tm (Category\(ies\) :)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 430.54 Tm (Number of places \(if applicable\):)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 409.96 Tm (Under 65)Tj ET /F1 12 Tf BT 1 0 0 1 435.37 409.96 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 388.53 m 297.25 388.53 l S 0.001 w 20.58 w 299.5 388.53 m 429.25 388.53 l S 0.001 w 20.58 w 431.5 388.53 m 565.9 388.53 l S 0.001 w 20.58 w 31.2 365.7 m 297.25 365.7 l S 0.001 w 20.58 w 299.5 365.7 m 429.25 365.7 l S 0.001 w 20.58 w 431.5 365.7 m 565.9 365.7 l S 0.001 w 35.16 w 31.2 335.58 m 297.25 335.58 l S 0.001 w 35.16 w 299.5 335.58 m 429.25 335.58 l S 0.001 w 35.16 w 431.5 335.58 m 565.9 335.58 l S 0.001 w 35.16 w 31.2 298.17 m 297.25 298.17 l S 0.001 w 35.16 w 299.5 298.17 m 429.25 298.17 l S 0.001 w 35.16 w 431.5 298.17 m 565.9 298.17 l S 0.001 w 20.58 w 31.2 268.05 m 297.25 268.05 l S 0.001 w 20.58 w 299.5 268.05 m 429.25 268.05 l S 0.001 w 20.58 w 431.5 268.05 m 565.9 268.05 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 377.11 m 568.1 377.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 354.28 m 568.1 354.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 316.87 m 568.1 316.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 279.46 m 568.1 279.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 399.94 m 568.1 399.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 377.11 m 568.1 377.11 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 354.28 m 568.1 354.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 316.87 m 568.1 316.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 279.46 m 568.1 279.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 256.63 m 568.1 256.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 401.02 m 30.07 255.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.37 401.02 m 298.37 255.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 430.37 401.02 m 430.37 255.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 401.02 m 567.02 255.56 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 383.76 Tm (dementia)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 383.76 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 383.76 Tm (36)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 360.93 Tm (learning disability)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 360.93 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 360.93 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 338.1 Tm (mental disorder, excluding learning )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 323.52 Tm (disability or dementia)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 338.1 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 338.1 Tm (36)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 300.69 Tm (old age, not falling within any other )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 286.11 Tm (category)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 300.69 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 300.69 Tm (36)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 263.28 Tm (physical disability)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 263.28 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 263.28 Tm (36)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 224.84 m 565.6 224.84 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 236.26 m 567.8 236.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 213.43 m 567.8 213.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 237.34 m 30.07 212.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 237.34 m 566.72 212.35 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 220.07 Tm (Conditions of registration:)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 198.64 m 315.25 198.64 l S 0.001 w 1 1 1 RG 20.58 w 317.5 198.64 m 346.55 198.64 l S 0.001 w 20.58 w 348.8 198.64 m 377.9 198.64 l S 0.001 w 20.58 w 380.15 198.64 m 409.2 198.64 l S 0.001 w 20.58 w 411.45 198.64 m 440.55 198.64 l S 0.001 w 20.58 w 442.8 198.64 m 471.9 198.64 l S 0.001 w 20.58 w 474.15 198.64 m 503.2 198.64 l S 0.001 w 20.58 w 505.45 198.64 m 534.55 198.64 l S 0.001 w 20.58 w 536.8 198.64 m 565.9 198.64 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 210.05 m 568.1 210.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 187.22 m 568.1 187.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 211.13 m 30.07 186.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 211.13 m 316.37 186.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 211.13 m 347.67 186.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 211.13 m 379.02 186.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 211.13 m 410.32 186.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 211.13 m 441.67 186.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 211.13 m 473.02 186.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 211.13 m 504.32 186.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 211.13 m 535.67 186.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 211.13 m 567.02 186.15 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 193.87 Tm (Date of last inspection)Tj ET /F1 12 Tf BT 1 0 0 1 328.2 193.87 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 359.53 193.87 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 390.86 193.87 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 422.18 193.87 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 453.53 193.87 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 484.86 193.87 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 516.18 193.87 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 547.53 193.87 Tm (8)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 175.35 m 565.9 175.35 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 165.72 m 568.1 165.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 166.8 m 30.07 55.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 166.8 m 567.02 55.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 184.97 m 568.1 184.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 165.72 m 568.1 165.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 56.15 m 568.1 56.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 186.05 m 30.07 164.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 186.05 m 567.02 164.65 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 171.79 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 171.79 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 35.5 152.54 Tm (West Bank is a large detached period house in a quiet residential area. It is within )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 135.54 Tm (walking distance of Ross-on-Wye town centre, and is also on a bus route. The home is )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 118.54 Tm (registered to provide personal care for up to thirty-six people who are over sixty-five )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 101.54 Tm (years of age. West Bank has thirty-three bedrooms, most of which are en-suite. This is )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 84.54 Tm (the first inspection of West Bank since the change of ownership earlier this year. The )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 67.54 Tm (home is now owned by Buckland Care Ltd. The Service User Guide does not contain )Tj ET endstream endobj 8 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 9 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (3)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 17 w 31.2 804.03 m 565.9 804.03 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 795.48 m 30.07 757.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 795.48 m 567.02 757.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 813.65 m 568.1 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 794.4 m 568.1 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 758.15 m 568.1 758.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 793.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 814.73 m 567.02 793.33 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 800.47 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 800.47 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 783.47 Tm (information on the range of fees. The schedule of fees for the home is available from )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 766.47 Tm (the manager. Copies of this report can be viewed at the home.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 746.09 Tm ()Tj ET endstream endobj 10 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 11 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (4)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 772.57 Tm (What we found:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 501.72 w 31.2 510.52 m 563.65 510.52 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.51 m 565.85 762.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 258.54 m 565.85 258.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 763.59 m 30.07 257.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 763.59 m 564.78 257.46 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 746.32 Tm (We carried out this inspection to check if the home had complied with the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 731.74 Tm (requirements which we made at the inspection on 7 October 2009. We also wanted to )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 717.16 Tm (look at how the home makes sure that people are looked after at night.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 702.58 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 688 Tm (We looked at care plans for some of the people who live at the home. We saw that )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 673.42 Tm (some care plans had been reviewed recently, and there were improvements since the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 658.84 Tm (last inspection. The manager is clearly working hard to make sure that all the care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 644.26 Tm (plans are up to date. Although some care plans had not been reviewed for a while, the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 629.68 Tm (records of care provided by staff showed that people were being well looked after.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 615.1 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 600.52 Tm (One person's records showed that they had been assessed as being at risk of falling. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 585.94 Tm (There was no current risk assessment to take into account their changed )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 571.36 Tm (circumstances, following an illness and subsequent change in mobility.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 556.78 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 542.2 Tm (We also looked at the home's arrangements for night-time care. Records showed that )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 527.62 Tm (the manager has taken on new night staff to bring staffing up to four each night. This )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 513.04 Tm (means that there are two staff in each part of the home during the night. The manager )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 498.46 Tm (told us that the home no longer uses sleeping-in staff.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 483.88 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 469.3 Tm (We saw that the home keeps records of when staff check people during the night. The )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 454.72 Tm (record sheets were seen, and showed that checks are made two hourly throughout the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 440.14 Tm (night. We saw that every bedroom has a call system. In the bedrooms in the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 425.56 Tm (extension, the call bells are wall switches, some of which were not accessible. For )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 410.98 Tm (example, we saw that, in one bedroom, the wall switch was positioned on a wall )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 396.4 Tm (behind a chest of drawers, and in another the wall switch was behind a heavy )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 381.82 Tm (armchair.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 367.24 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 352.66 Tm (The manager told us that not everyone living at the home would be able to use a call )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 338.08 Tm (bell, due to their dementia illness. In these circumstances, it is very important that )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 323.5 Tm (staff are able to hear when someone needs assistance. The manager told us that the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 308.92 Tm (night staff do the laundry during night, and she agreed that staff in the extension's )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 294.34 Tm (laundry room would not be able to hear calls from some rooms. The manager told us )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 279.76 Tm (that, for most of the night, staff base themselves in the lounge, which is by the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 265.18 Tm (staircase and from where they should be able to hear anyone who needs help. )Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 238.22 Tm (What the care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 175.95 238.22 Tm (does well:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr 1 1 1 RG 49.74 w 31.2 202.16 m 563.65 202.16 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 228.15 m 565.85 228.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 176.16 m 565.85 176.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 229.23 m 30.07 175.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 229.23 m 564.78 175.09 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 211.97 Tm (The focus of this inspection was to check if requirements had been met. Because of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 197.39 Tm (this we did not look at all aspects of the service and may therefore not have identified )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 182.81 Tm (some positive things about the home. )Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 155.84 Tm (What they could do better:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr 1 1 1 RG 84 w 31.2 103.78 m 563.65 103.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 146.9 m 565.85 146.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 60.65 m 565.85 60.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 147.98 m 30.07 59.57 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 147.98 m 564.78 59.57 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 130.72 Tm (Some risk assessments are not up to date, which could place people at risk of harm or )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 116.14 Tm (injury. We have asked the manager to make sure that a full risk assessment is carried )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 101.56 Tm (out whenever potential risks are identified, and that strategies are put in place to )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 86.98 Tm (manage any risk.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 72.4 Tm ()Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 13 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (5)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 75.9 w 31.2 774.58 m 563.65 774.58 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 565.85 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 735.5 m 565.85 735.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 734.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 814.73 m 564.78 734.43 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 802.72 Tm (The arrangements for calling staff at night could mean that on occasion, staff might )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 788.14 Tm (not know that people need assistance. We are making a requirement for the manager )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 773.56 Tm (to carry out individual assessments for everyone who lives in the extension, to ensure )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 758.98 Tm (that people can be confident that staff will know if they need assistance during the )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 744.4 Tm (night.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 719.44 Tm (If you want to know what action the person responsible for this care home)Tj ET /F1 12 Tf BT 1 0 0 1 483.55 719.44 Tm (is taking )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 703.44 Tm (following this report, you can contact them using the details set out on page 2.)Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 16 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (6)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99216 0.9451 0.76078 RG 36.25 w 29.47 780 m 564.97 780 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 28.35 771.5 m 422.1 771.5 l S 0.001 w 17 w 424.35 771.5 m 467.1 771.5 l S 0.001 w 1 1 1 RG 17 w 469.35 771.5 m 494.1 771.5 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 496.35 771.5 m 539.1 771.5 l S 0.001 w 1 1 1 RG 17 w 541.35 771.5 m 566.1 771.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 781.13 m 568.3 781.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 800.38 m 568.3 800.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 781.13 m 568.3 781.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 761.88 m 568.3 761.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 801.46 m 27.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 782.21 m 423.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 782.21 m 468.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 782.21 m 495.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 782.21 m 540.22 760.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 801.46 m 567.22 760.8 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 33.75 787.19 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F1 12 Tf BT 1 0 0 1 429.75 767.94 Tm (Yes)Tj ET /F2 12 Tf BT 1 0 0 1 476.37 769.89 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 501.75 767.94 Tm (No)Tj ET /F2 12 Tf BT 1 0 0 1 548.37 769.89 Tm (5)Tj ET 0.99608 0.9451 0.76078 RG 81.9 w 31.2 699.43 m 566.2 699.43 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 741.5 m 568.4 741.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 742.58 m 30.07 658.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 742.58 m 567.32 658.48 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 725.32 Tm (Outstanding statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 707.74 Tm (These requirements were set at the last inspection. They may not have been looked at )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 693.16 Tm (during this inspection, as a )Tj ET /F1 12 Tf BT 1 0 0 1 201.54 693.16 Tm (random inspection is short and focussed. The registered )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 678.58 Tm (person must take the necessary action to comply with these requirements within the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 664 Tm (timescales set.)Tj ET 0.99608 0.9451 0.76078 RG 30.3 w 31.2 639.95 m 91 639.95 l S 0.001 w 30.3 w 93.25 639.95 m 197.4 639.95 l S 0.001 w 30.3 w 199.65 639.95 m 289.5 639.95 l S 0.001 w 30.3 w 291.75 639.95 m 473.9 639.95 l S 0.001 w 30.3 w 476.15 639.95 m 566.2 639.95 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 656.23 m 568.4 656.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 623.68 m 568.4 623.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 657.31 m 30.07 622.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 657.31 m 92.12 622.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 657.31 m 198.52 622.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 657.31 m 290.62 622.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 657.31 m 475.02 622.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 657.31 m 567.32 622.6 l S 0.001 w [] 0 d /F1 10 Tf BT 1 0 0 1 34.05 642.05 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 642.05 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 642.05 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 642.05 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 642.05 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 629.9 Tm (action)Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 19 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F1 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (7)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 793.57 Tm (Requirements and recommendations from this inspection)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 52.74 w 31.2 733.59 m 566.2 733.59 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 761.09 m 568.4 761.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 762.17 m 30.07 707.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 762.17 m 567.32 707.22 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 744.9 Tm (Immediate requirements:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 727.32 Tm (These are immediate requirements that were set on the day we visited this )Tj ET /F1 12 Tf BT 1 0 0 1 493.86 727.32 Tm (care home. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 712.74 Tm (The registered person had to meet these within 48 hours.)Tj ET 0.99608 0.9451 0.76078 RG 30.3 w 31.2 688.7 m 91 688.7 l S 0.001 w 30.3 w 93.25 688.7 m 197.4 688.7 l S 0.001 w 30.3 w 199.65 688.7 m 289.5 688.7 l S 0.001 w 30.3 w 291.75 688.7 m 473.9 688.7 l S 0.001 w 30.3 w 476.15 688.7 m 566.2 688.7 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 704.97 m 568.4 704.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 672.42 m 568.4 672.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 706.05 m 30.07 671.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 706.05 m 92.12 671.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 706.05 m 198.52 671.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 706.05 m 290.62 671.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 706.05 m 475.02 671.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 706.05 m 567.32 671.35 l S 0.001 w [] 0 d /F1 10 Tf BT 1 0 0 1 34.05 690.8 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 690.8 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 690.8 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 690.8 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 690.8 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 678.65 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 67.32 w 31.2 617.26 m 566.2 617.26 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 652.05 m 568.4 652.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 653.13 m 30.07 583.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 653.13 m 567.32 583.6 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 635.86 Tm (Statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 618.28 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 603.7 Tm (Standards Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 162.09 603.7 Tm (Care Homes Regulations )Tj ET /F1 12 Tf BT 1 0 0 1 314.21 603.7 Tm (2001 and the National Minimum )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 589.12 Tm (Standards. The registered person\(s\) must do this within the timescales we have set.)Tj ET 0.99608 0.9451 0.76078 RG 30.3 w 31.2 565.08 m 91 565.08 l S 0.001 w 30.3 w 93.25 565.08 m 197.4 565.08 l S 0.001 w 30.3 w 199.65 565.08 m 289.5 565.08 l S 0.001 w 30.3 w 291.75 565.08 m 473.9 565.08 l S 0.001 w 30.3 w 476.15 565.08 m 566.2 565.08 l S 0.001 w 1 1 1 RG 140.22 w 31.2 477.57 m 91.05 477.57 l S 0.001 w 140.22 w 93.3 477.57 m 197.4 477.57 l S 0.001 w 140.22 w 199.65 477.57 m 289.45 477.57 l S 0.001 w 140.22 w 291.7 477.57 m 473.8 477.57 l S 0.001 w 140.22 w 476.05 477.57 m 566.1 477.57 l S 0.001 w 154.8 w 31.2 327.81 m 91.05 327.81 l S 0.001 w 154.8 w 93.3 327.81 m 197.4 327.81 l S 0.001 w 154.8 w 199.65 327.81 m 289.45 327.81 l S 0.001 w 154.8 w 291.7 327.81 m 473.8 327.81 l S 0.001 w 154.8 w 476.05 327.81 m 566.1 327.81 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 548.8 m 568.4 548.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 582.43 m 92.12 405.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 582.43 m 290.62 405.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 582.43 m 475.02 405.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 406.33 m 568.3 406.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 581.35 m 568.4 581.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 548.8 m 568.3 548.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 406.33 m 568.3 406.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 249.28 m 568.3 249.28 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 582.43 m 30.07 248.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 549.88 m 92.17 248.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 582.43 m 198.52 248.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 549.88 m 290.57 248.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 549.88 m 474.92 248.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 582.43 m 567.32 248.21 l S 0.001 w [] 0 d /F1 10 Tf BT 1 0 0 1 34.05 567.18 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 567.18 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 567.18 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 567.18 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 567.18 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 555.03 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 532.62 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 532.62 Tm (8)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 532.62 Tm (13)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 532.62 Tm (\(4\)\(c\) You must ensure that )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 518.04 Tm (risk assessments are carried )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 503.46 Tm (out for any identified risk, )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 488.88 Tm (and that the outcomes from )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 474.3 Tm (these risk assessments are )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 459.72 Tm (used to inform care planning.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 442.14 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 427.56 Tm (This is so that people are not )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 412.98 Tm (put at risk of harm or injury)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 532.62 Tm (17/07/2009)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 390.15 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 390.15 Tm (38)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 390.15 Tm (12)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 390.15 Tm (\(1\)\(a\) You must make )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 375.57 Tm (arrangements to ensure that )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 360.99 Tm (staff are able to identify and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 346.41 Tm (meet people's needs in a )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 331.83 Tm (timely manner.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 314.25 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 299.67 Tm (This is so that people can be )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 285.09 Tm (confident that staff will know )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 270.51 Tm (if they need assistance, and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 255.93 Tm (will provide such assistance.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 390.15 Tm (30/06/2009)Tj ET 0.99608 0.9451 0.76078 RG 67.32 w 31.2 194.12 m 566.2 194.12 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 228.91 m 568.4 228.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 229.99 m 30.07 160.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 229.99 m 567.32 160.46 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 212.72 Tm (Recommendations)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 195.14 Tm (These recommendations are taken from the best practice described in the National )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 180.56 Tm (Minimum Standards and the registered person\(s\) should consider them as a way of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 165.98 Tm (improving their service.)Tj ET 0.99608 0.9451 0.76078 RG 18.15 w 31.2 148.01 m 91.05 148.01 l S 0.001 w 18.15 w 93.3 148.01 m 197.4 148.01 l S 0.001 w 18.15 w 199.65 148.01 m 566.1 148.01 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 158.21 m 568.3 158.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 137.81 m 568.3 137.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 159.29 m 30.07 136.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 159.29 m 92.17 136.74 l S 0.001 w 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