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*{;i?})2De+1>pq C3pj4ZjL&y n36#NkStY TUB5(b}Bi'Bhn>9ZZ^ gZv5v7Z4M*ď$h")`]Ao/>?ö9[[kW_ 5=[X$ 5čL/soƥ_GNK _cZDo hW4PǧhvhB +gOȕ |I_^s<1b+Ѩy=_aPqYʞ"p=tiC!uG ,J)0p] (TR|cƷ4»B/׾*ьůI-?诫8?ۯwW |#xwúϊMCB.񵥾[kY]G%u-c_XZ Q>stream 0 J q 538.5 0 0 61.5 28.35 14.2 cm /img0 Do Q 0.98431 0.78824 0.08627 RG 135.75 w 24.07 742.4 m 558.15 742.4 l S 0.001 w [] 0 d 2.25 w 20.74 812.53 m 561.48 812.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 20.74 674.53 m 561.48 674.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 21.82 813.61 m 21.82 673.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 560.4 813.61 m 560.4 673.45 l S 0.001 w [] 0 d q 191.25 0 0 117.75 28.35 685.65 cm /img1 Do Q /F1 12 Tf 0.6 0.6 0.6 rg BT 1 0 0 1 136.35 656.27 Tm (,QVSHFWLQJIRUEHWWHUOLYHV)Tj ET /F1 28 Tf 0 0 0 rg BT 1 0 0 1 147.05 596.27 Tm (.H\\LQVSHFWLRQUHSRUW)Tj ET 20.58 w 27.33 552.19 m 557.15 552.19 l S 0.001 w /F2 24 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 504.5 Tm (Care homes for older people)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 6 Tf BT 1 0 0 1 28.35 493.46 Tm ()Tj ET /F1 6 Tf BT 1 0 0 1 28.35 486.22 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 472.44 m 160.38 472.44 l S 0.001 w 1 1 1 RG 20.58 w 162.63 472.44 m 563.65 472.44 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.32 w 31.2 423.24 m 160.38 423.24 l S 0.001 w 1 1 1 RG 73.32 w 162.63 423.24 m 563.65 423.24 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 461.02 m 565.85 461.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 483.85 m 565.85 483.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 461.02 m 565.85 461.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 385.45 m 565.85 385.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 484.93 m 30.07 384.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 161.5 484.93 m 161.5 384.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 484.93 m 564.78 384.38 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 467.67 Tm (Name:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 165.48 467.67 Tm (Meadowcare Home)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 444.84 Tm (Address:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 165.48 444.84 Tm (2-3 Belvedere Road )Tj ET /F2 12 Tf BT 1 0 0 1 165.48 427.26 Tm (Westbury Park)Tj ET /F2 12 Tf BT 1 0 0 1 165.48 409.68 Tm (Bristol)Tj ET /F2 12 Tf BT 1 0 0 1 165.48 392.1 Tm (BS6 7JG)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 373.2 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 28.35 356.2 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 336.66 m 358.95 336.66 l S 0.001 w 1 1 1 RG 20.58 w 361.2 336.66 m 565.9 336.66 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 348.08 m 568.1 348.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 325.25 m 568.1 325.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 349.15 m 30.07 324.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 360.07 349.15 m 360.07 324.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 349.15 m 567.02 324.17 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 331.89 Tm (The quality rating for this )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 191.92 331.89 Tm (care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 255.59 331.89 Tm ( is:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 386.8 331.89 Tm (one star adequate service)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 312.99 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 293.94 Tm (A quality rating is our assessment of how well a care home, agency or scheme is )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 276.94 Tm (meeting the needs of the people who use it.)Tj ET /F2 12 Tf BT 1 0 0 1 295.2 276.94 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 303.65 276.94 Tm (We give a quality rating following a full )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 259.94 Tm (assessment of the service.)Tj ET /F2 12 Tf BT 1 0 0 1 189.22 259.94 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 197.67 259.94 Tm (We call this a key inspection.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 242.94 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 225.46 m 315.25 225.46 l S 0.001 w 20.58 w 317.5 225.46 m 565.9 225.46 l S 0.001 w 1 1 1 RG 20.58 w 317.5 202.63 m 346.55 202.63 l S 0.001 w 20.58 w 348.8 202.63 m 377.9 202.63 l S 0.001 w 20.58 w 380.15 202.63 m 409.2 202.63 l S 0.001 w 20.58 w 411.45 202.63 m 440.55 202.63 l S 0.001 w 20.58 w 442.8 202.63 m 471.9 202.63 l S 0.001 w 20.58 w 474.15 202.63 m 503.2 202.63 l S 0.001 w 20.58 w 505.45 202.63 m 534.55 202.63 l S 0.001 w 20.58 w 536.8 202.63 m 565.9 202.63 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 214.04 m 568.1 214.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 236.87 m 568.1 236.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 214.04 m 568.1 214.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 191.21 m 568.1 191.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 237.95 m 30.07 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 237.95 m 316.37 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 215.12 m 347.67 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 215.12 m 379.02 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 215.12 m 410.32 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 215.12 m 441.67 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 215.12 m 473.02 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 215.12 m 504.32 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 215.12 m 535.67 190.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 237.95 m 567.02 190.13 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 220.69 Tm (Lead inspector:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 320.35 220.69 Tm (Date:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 197.86 Tm (Odette Coveney)Tj ET /F2 12 Tf BT 1 0 0 1 329.63 197.86 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 360.95 197.86 Tm (3)Tj ET /F2 12 Tf BT 1 0 0 1 392.28 197.86 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 423.61 197.86 Tm (3)Tj ET /F2 12 Tf BT 1 0 0 1 454.95 197.86 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 486.28 197.86 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 517.6 197.86 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 548.96 197.86 Tm (9)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 178.96 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 28.35 161.96 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 144.96 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 132.89 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 120.82 Tm ()Tj ET endstream endobj 6 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 10 0 obj<>>> endobj 11 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 485.42 30.79 Tm (Page)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 515.95 30.79 Tm (2)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 523.58 30.79 Tm ( of )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 541.88 30.79 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 10 Tf BT 1 0 0 1 297.64 803.65 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 787.03 Tm (This is a report of an inspection where we looked at how well this )Tj ET /F2 12 Tf BT 1 0 0 1 428.32 787.03 Tm (care home is meeting )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 769.53 Tm (the needs of people who use it.)Tj ET /F2 12 Tf BT 1 0 0 1 226.66 769.53 Tm (There is a summary of what we think this service does )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 752.03 Tm (well, what they have improved on and, where it applies, what they need to do better.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 734.54 Tm (We use the national minimum standards to describe the outcomes that people should )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 717.04 Tm (experience.)Tj ET /F2 12 Tf BT 1 0 0 1 106.61 717.04 Tm (National minimum standards are written by the Department of Health for )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 699.54 Tm (each type of care service.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 679.55 Tm (After the summary there is more detail about our findings. The following table explains )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 662.05 Tm (what you will see under each outcome area.)Tj ET [] 0 d 0.5 w 0 0 0 RG 22.69 653.87 m 572.15 653.87 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.69 320.23 m 572.15 320.23 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.7 653.87 m 22.7 320.23 l S 0.001 w [] 0 d [] 0 d 0.5 w 572.15 653.87 m 572.15 320.23 l S 0.001 w [] 0 d /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 640.57 Tm (Outcome area \(for example )Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 173.59 640.57 Tm (Choice of home\))Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 610.27 Tm (These are the outcomes that people )Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 216.34 610.27 Tm (staying in care homes should experience.)Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 435.79 610.27 Tm (They reflect the things )Tj ET 0 0 0 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 598.12 Tm (that people have said are important to them:)Tj ET 0 0 0 RG 0.001 w 0 Tr 1 0.9451 0.76078 RG 82.23 w 30.6 533.38 m 562.45 533.38 l S 0.001 w 1 1 1 RG 39.99 w 29.47 513.38 m 563.57 513.38 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 534.5 m 565.77 534.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 576.74 m 565.77 576.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 534.5 m 565.77 534.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 492.26 m 565.77 492.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 577.82 m 28.35 491.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 577.82 m 564.7 491.18 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.87 561.06 Tm (This box tells you the outcomes that we will always inspect against when we do a key )Tj ET /F2 12 Tf BT 1 0 0 1 34.87 543.56 Tm (inspection)Tj ET /F2 10 Tf BT 1 0 0 1 95.78 543.56 Tm (.)Tj ET /F2 12 Tf BT 1 0 0 1 34.87 518.82 Tm (This box tells you any additional outcomes that we may inspect against when we do a )Tj ET /F2 12 Tf BT 1 0 0 1 34.87 501.32 Tm (key inspection.)Tj ET /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 461.81 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 10 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 131.32 461.81 Tm (staying in this care home experience:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 28.35 424.65 Tm (Judgement:)Tj ET 1 0.9451 0.76078 RG 39.99 w 30.6 393.35 m 562.45 393.35 l S 0.001 w 1 1 1 RG 39.99 w 29.47 394.47 m 563.57 394.47 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 415.59 m 565.77 415.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 373.35 m 565.77 373.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 416.67 m 28.35 372.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 416.67 m 564.7 372.27 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.87 399.91 Tm (This box tells you our opinion of what we have looked at in this outcome area.)Tj ET /F2 12 Tf BT 1 0 0 1 517.79 399.91 Tm (We )Tj ET /F2 12 Tf BT 1 0 0 1 34.87 382.41 Tm (will say whether it is excellent, good, adequate or poor.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 356.54 Tm (Evidence:)Tj ET 1 0.9451 0.76078 RG 22.5 w 30.6 333.98 m 562.45 333.98 l S 0.001 w 1 1 1 RG 22.5 w 29.47 335.11 m 563.57 335.11 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 347.48 m 565.77 347.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 322.73 m 565.77 322.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 348.55 m 28.35 321.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 348.55 m 564.7 321.65 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.87 331.79 Tm (This box describes the information we used to come to our judgement.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 285.18 Tm (Copies of the)Tj ET /F2 12 Tf BT 1 0 0 1 111.71 285.18 Tm (National Minimum Standards )Tj ET /F2 12 Tf BT 1 0 0 1 290.49 285.18 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 302.34 285.18 Tm (Care Homes for Older People)Tj ET /F2 12 Tf BT 1 0 0 1 477.18 285.18 Tm ( can be found )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 267.68 Tm (at www.dh.gov.uk or bought from The Stationery Office \(TSO\) PO Box 29, St Crispins, )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 250.18 Tm (Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 232.69 Tm (Stationery Office is also available: )Tj ET /F2 12 Tf 0 0 1 rg BT 1 0 0 1 238.73 232.69 Tm (www.tso.co.uk/bookshop)Tj ET /F2 12 Tf 0 0 0 rg BT 1 0 0 1 28.35 192.7 Tm (The Commission for Social Care Inspection aims to:)Tj ET /F4 12 Tf BT 1 0 0 1 46.35 172.7 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 64.35 172.7 Tm (Put the people who use social care first)Tj ET /F4 12 Tf BT 1 0 0 1 46.35 155.06 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 64.35 155.06 Tm (Improve services and stamp out bad practice)Tj ET /F4 12 Tf BT 1 0 0 1 46.35 137.42 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 64.35 137.42 Tm (Be an expert voice on social care)Tj ET /F4 12 Tf BT 1 0 0 1 46.35 119.78 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 64.35 119.78 Tm (Practise what we preach in our own organisation)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 79.64 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 13 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 485.42 30.79 Tm (Page)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 515.95 30.79 Tm (3)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 523.58 30.79 Tm ( of )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 541.88 30.79 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (5HDGHU,QIRUPDWLRQ)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 28.35 774.22 m 224.05 774.22 l S 0.001 w 1 1 1 RG 20.58 w 226.3 774.22 m 567 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 751.39 m 224.05 751.39 l S 0.001 w 1 1 1 RG 20.58 w 226.3 751.39 m 567 751.39 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 728.56 m 224.05 728.56 l S 0.001 w 1 1 1 RG 20.58 w 226.3 728.56 m 567 728.56 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 705.73 m 224.05 705.73 l S 0.001 w 1 1 1 RG 20.58 w 226.3 705.73 m 567 705.73 l S 0.001 w 0.99608 0.9451 0.76078 RG 151.8 w 28.35 617.29 m 224.05 617.29 l S 0.001 w 1 1 1 RG 151.8 w 226.3 617.29 m 567 617.29 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 528.85 m 224.05 528.85 l S 0.001 w 1 1 1 RG 20.58 w 226.3 528.85 m 567 528.85 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.14 m 569.2 717.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.31 m 569.2 694.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.26 m 569.2 540.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 785.63 m 569.2 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.14 m 569.2 717.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.31 m 569.2 694.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.26 m 569.2 540.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 517.43 m 569.2 517.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 786.71 m 27.22 516.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 225.17 786.71 m 225.17 516.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 568.12 786.71 m 568.12 516.35 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 769.45 Tm (Document Purpose)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 769.45 Tm (Inspection report)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 746.62 Tm (Author)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 746.62 Tm (CSCI)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 723.79 Tm (Audience)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 723.79 Tm (General public)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 700.96 Tm (Further copies from)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 700.96 Tm (0870 240 7535 \(telephone order line\))Tj ET /F2 12 Tf BT 1 0 0 1 31.2 678.13 Tm (Copyright)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 678.13 Tm (Copyright \()Tj ET /F2 12 Tf BT 1 0 0 1 313.49 678.13 Tm (2009)Tj ET /F2 12 Tf BT 1 0 0 1 344.02 678.13 Tm (\) Commission for Social Care )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 663.55 Tm (Inspection \(CSCI\). This publication may be reproduced )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 648.97 Tm (in whole or in part, free of charge, in any format or )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 634.39 Tm (medium provided that it is not used for commercial )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 619.81 Tm (gain. This consent is subject to the material being )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 605.23 Tm (reproduced accurately and on proviso that it is not )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 590.65 Tm (used in a derogatory manner or misleading context. )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 576.07 Tm (The material should be acknowledged as CSCI )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 561.49 Tm (copyright, with the title and date of publication of the )Tj ET /F2 12 Tf BT 1 0 0 1 229.15 546.91 Tm (document specified.)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 524.08 Tm (Internet address)Tj ET /F2 12 Tf BT 1 0 0 1 229.15 524.08 Tm (www.cqc.org.uk)Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 15 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 485.42 30.79 Tm (Page)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 515.95 30.79 Tm (4)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 523.58 30.79 Tm ( of )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 541.88 30.79 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (,QIRUPDWLRQDERXWWKHFDUHKRPH)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 774.22 m 267.95 774.22 l S 0.001 w 1 1 1 RG 20.58 w 270.2 774.22 m 565.65 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.32 w 31.2 725.02 m 267.95 725.02 l S 0.001 w 1 1 1 RG 73.32 w 270.2 725.02 m 565.65 725.02 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 675.82 m 267.95 675.82 l S 0.001 w 1 1 1 RG 20.58 w 270.2 675.82 m 565.65 675.82 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 652.99 m 267.95 652.99 l S 0.001 w 1 1 1 RG 20.58 w 270.2 652.99 m 565.65 652.99 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 630.16 m 267.95 630.16 l S 0.001 w 1 1 1 RG 20.58 w 270.2 630.16 m 565.65 630.16 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 607.33 m 267.95 607.33 l S 0.001 w 1 1 1 RG 20.58 w 270.2 607.33 m 565.65 607.33 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 687.23 m 567.85 687.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 664.4 m 567.85 664.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 641.57 m 567.85 641.57 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 618.74 m 567.85 618.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 785.63 m 567.85 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 687.23 m 567.85 687.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 664.4 m 567.85 664.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 641.57 m 567.85 641.57 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 618.74 m 567.85 618.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 595.91 m 567.85 595.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 786.71 m 30.07 594.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 269.07 786.71 m 269.07 594.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.77 786.71 m 566.77 594.84 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 769.45 Tm (Name of care home:)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 769.45 Tm (Meadowcare Home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 746.62 Tm (Address:)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 746.62 Tm (2-3 Belvedere Road)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 729.04 Tm (Westbury Park)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 711.46 Tm (Bristol)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 693.88 Tm (BS6 7JG)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 671.05 Tm (Telephone number:)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 671.05 Tm (01179730174)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 648.22 Tm (Fax number:)Tj ET /F2 12 Tf BT 1 0 0 1 273.05 648.22 Tm (01179739919)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 625.39 Tm (Email address:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 602.56 Tm (Provider web address:)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 564.12 m 353.25 564.12 l S 0.001 w 1 1 1 RG 20.58 w 355.5 564.12 m 565.9 564.12 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 541.29 m 353.25 541.29 l S 0.001 w 1 1 1 RG 20.58 w 355.5 541.29 m 565.9 541.29 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 518.46 m 353.25 518.46 l S 0.001 w 1 1 1 RG 20.58 w 355.5 518.46 m 565.9 518.46 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 552.71 m 568.1 552.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 529.88 m 568.1 529.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 575.54 m 568.1 575.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 552.71 m 568.1 552.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 529.88 m 568.1 529.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 507.05 m 568.1 507.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 576.61 m 30.07 505.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 576.61 m 354.37 505.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 576.61 m 567.02 505.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 559.35 Tm (Name of registered provider\(s\):)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 559.35 Tm (Meadow Care Homes Ltd)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 536.52 Tm (Type of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 536.52 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 513.69 Tm (Number of places registered:)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 513.69 Tm (34)Tj ET /F2 10 Tf BT 1 0 0 1 28.35 494.75 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 475.26 m 565.6 475.26 l S 0.001 w 41.16 w 31.2 442.14 m 297.2 442.14 l S 0.001 w 20.58 w 299.45 452.43 m 565.6 452.43 l S 0.001 w 20.58 w 299.45 431.85 m 432.52 431.85 l S 0.001 w 20.58 w 432.52 431.85 m 565.6 431.85 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 463.84 m 567.8 463.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 486.67 m 567.8 486.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 463.84 m 567.8 463.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 420.43 m 567.8 420.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 487.75 m 30.07 419.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 464.92 m 298.32 419.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 487.75 m 566.72 419.36 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 470.49 Tm (Conditions of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 447.66 Tm (Category\(ies\) :)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 447.66 Tm (Number of places \(if applicable\):)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 427.08 Tm (Under 65)Tj ET /F2 12 Tf BT 1 0 0 1 435.37 427.08 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 405.64 m 297.3 405.64 l S 0.001 w 20.58 w 299.55 405.64 m 431.45 405.64 l S 0.001 w 20.58 w 433.7 405.64 m 565.6 405.64 l S 0.001 w 35.16 w 31.2 375.52 m 297.3 375.52 l S 0.001 w 35.16 w 299.55 375.52 m 431.45 375.52 l S 0.001 w 35.16 w 433.7 375.52 m 565.6 375.52 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 345.4 m 565.6 345.4 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 394.23 m 567.8 394.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 356.82 m 567.8 356.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 333.99 m 567.8 333.99 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 311.16 m 568.1 311.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 417.06 m 567.8 417.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 394.23 m 567.8 394.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 356.82 m 567.8 356.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 333.99 m 568.1 333.99 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 311.16 m 568.1 311.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 244.59 m 568.1 244.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 418.13 m 30.07 243.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.42 418.13 m 298.42 355.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.57 418.13 m 432.57 355.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 418.13 m 566.72 243.51 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 400.87 Tm (dementia)Tj ET /F2 12 Tf BT 1 0 0 1 302.4 400.87 Tm (34)Tj ET /F2 12 Tf BT 1 0 0 1 436.55 400.87 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 378.04 Tm (old age, not falling within any other )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 363.46 Tm (category)Tj ET /F2 12 Tf BT 1 0 0 1 302.4 378.04 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 436.55 378.04 Tm (34)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 340.63 Tm (Additional conditions: )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 317.8 Tm (The maximum number of service users who can be accommodated is 34. )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 294.97 Tm (The registered person may provide the following category of service only: Care home )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 280.39 Tm (with nursing - Code N to service users of either gender whose primary care needs on )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 265.81 Tm (admission to the home are within the following categories: Old age, not falling within )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 251.23 Tm (any other category \(Code OP\) Dementia \(Code DE\))Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 229.8 m 315.25 229.8 l S 0.001 w 1 1 1 RG 20.58 w 317.5 229.8 m 346.55 229.8 l S 0.001 w 20.58 w 348.8 229.8 m 377.9 229.8 l S 0.001 w 20.58 w 380.15 229.8 m 409.2 229.8 l S 0.001 w 20.58 w 411.45 229.8 m 440.55 229.8 l S 0.001 w 20.58 w 442.8 229.8 m 471.9 229.8 l S 0.001 w 20.58 w 474.15 229.8 m 503.2 229.8 l S 0.001 w 20.58 w 505.45 229.8 m 534.55 229.8 l S 0.001 w 20.58 w 536.8 229.8 m 565.9 229.8 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 241.21 m 568.1 241.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 218.38 m 568.1 218.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 242.29 m 30.07 217.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 242.29 m 316.37 217.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 242.29 m 347.67 217.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 242.29 m 379.02 217.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 242.29 m 410.32 217.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 242.29 m 441.67 217.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 242.29 m 473.02 217.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 242.29 m 504.32 217.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 242.29 m 535.67 217.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 242.29 m 567.02 217.3 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 225.03 Tm (Date of last inspection)Tj ET /F2 12 Tf BT 1 0 0 1 328.2 225.03 Tm (3)Tj ET /F2 12 Tf BT 1 0 0 1 359.53 225.03 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 390.86 225.03 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 422.18 225.03 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 453.53 225.03 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 484.86 225.03 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 516.18 225.03 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 547.53 225.03 Tm (8)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 205.38 m 565.9 205.38 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 195.76 m 568.1 195.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 196.83 m 30.07 107.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 196.83 m 567.02 107.43 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 215.01 m 568.1 215.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 195.76 m 568.1 195.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 108.51 m 568.1 108.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 216.08 m 30.07 194.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 216.08 m 567.02 194.68 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 201.82 Tm (Brief description of the )Tj ET /F2 12 Tf BT 1 0 0 1 177.31 201.82 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 182.57 Tm (Meadow Care Home opened in the summer of 2008. It is a 34 bed registered care )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 165.57 Tm (home, with nursing support for people. The home is located near to Clifton and the )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 148.57 Tm (main Bristol city centre shopping centre. There are good bus routes and the home is )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 131.57 Tm (within close walking distance to Park Street which has a broad range of shopping and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 114.57 Tm (facilities. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 94.2 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 77.2 Tm ()Tj ET endstream endobj 16 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 18 0 obj <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]>>/Length 535/Matrix [1 0 0 1 0 0]>>stream xMo1 +r;GJ%N8T݁ZT~>vfTZ7q'~dFs,_ ?7~@xOѸL`&$1]Pa 9BasU HN ^1XIu=xm>tc+n355V6,[Q5J"6qړ "kEL|%~ ,pEM댠=$|&`K?Gs ;Aʌ]ҥMC챓Ӳ9N{lvn0jX0UeFmb&h0tٞϤUg3Zwͥns8% SUftOֺf/+zqYqӹH6t9v)8y_ܑ/af|^Nxz=WcuevO`jsIlҰʹ/6?RTtYpp\ tQ.`<Ь_oNm{(.J3M_``_Z>SQߜj;ϴNY_y O endstream endobj 19 0 obj<> endobj 20 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 17.5 w 28.35 55.27 m 568.35 55.27 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 33.75 51.96 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 483.75 52.97 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 514.27 52.97 Tm (5)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 521.27 52.97 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 539.56 52.97 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F5 10 Tf BT 1 0 0 1 28.35 37.61 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 28.35 786.6 Tm ()Tj ET /F1 14 Tf BT 1 0 0 1 28.35 761.65 Tm (6XPPDU\\)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 740.7 Tm (This is an overview of what we found during the inspection.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 720.22 m 381.05 720.22 l S 0.001 w 1 1 1 RG 20.58 w 383.3 720.22 m 566.2 720.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 731.64 m 568.4 731.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 708.81 m 568.4 708.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 732.71 m 30.07 707.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 382.17 732.71 m 382.17 707.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 732.71 m 567.32 707.73 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 715.45 Tm (The quality rating for this )Tj ET /F2 12 Tf BT 1 0 0 1 191.92 715.45 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 255.59 715.45 Tm ( is:)Tj ET /F2 12 Tf BT 1 0 0 1 398 715.45 Tm (one star adequate service)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 683.31 Tm (2XUMXGJHPHQWIRUHDFKRXWFRPH)Tj ET /F2 10 Tf BT 1 0 0 1 212.29 607.27 Tm (Choice of home)Tj ET /F2 10 Tf BT 1 0 0 1 164.41 567.02 Tm (Health and personal care)Tj ET /F2 10 Tf BT 1 0 0 1 145.18 526.77 Tm (Daily life and social activities)Tj ET /F2 10 Tf BT 1 0 0 1 157.95 486.52 Tm (Complaints and protection)Tj ET /F2 10 Tf BT 1 0 0 1 226.36 446.27 Tm (Environment)Tj ET /F2 10 Tf BT 1 0 0 1 251.17 406.02 Tm (Staffing)Tj ET /F2 10 Tf BT 1 0 0 1 127.47 365.77 Tm (Management and administration)Tj ET q 0.75227 0 0 0.75161 305.05 300.32 cm /Xf1 Do Q 1 1 1 RG 20.58 w 31.2 249.07 m 567.85 249.07 l S 0.001 w 171.39 w 32.32 150.84 m 566.72 150.84 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 237.66 m 567.85 237.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 237.66 m 568.92 237.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 64.02 m 568.92 64.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 238.74 m 31.2 62.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 238.74 m 567.85 62.94 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 244.3 Tm (How we did our inspection:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 35.17 221.48 Tm (This was an unannounced Key inspection completed by one inspector for the )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 206.9 Tm (Commission over two days.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 192.32 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 177.74 Tm (Our last visit to the home was in January 2009 and at that time we rated the service as )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 163.15 Tm (one which provided poor quality outcomes for those living at the home. The purpose of )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 148.57 Tm (this visit was to review the requirements and recommendation which had been set by )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 133.99 Tm (us and to review compliance and improvements in these areas.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 119.42 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 104.83 Tm (Since our last visit to the service there have been two safeguarding meetings, the )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 90.25 Tm (registered provider and his management team have been present and have fully )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 75.68 Tm (engaged with the process. They have provided information and an improvement plan )Tj ET endstream endobj 21 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 22 0 obj <>stream 0 J 1 1 1 RG 32.16 w 32.32 796.45 m 566.72 796.45 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 813.65 m 568.92 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 779.24 m 568.92 779.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 814.73 m 31.2 778.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 814.73 m 567.85 778.17 l S 0.001 w [] 0 d /F2 12 Tf 0 0 0 rg BT 1 0 0 1 32.92 802.72 Tm (upon request and have kept us informed of changes and improvements within the )Tj ET /F2 12 Tf BT 1 0 0 1 32.92 788.14 Tm (home.)Tj ET endstream endobj 23 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 24 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 52.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (7)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 20.58 w 31.2 803.36 m 567.85 803.36 l S 0.001 w 195.54 w 32.32 693.05 m 566.72 693.05 l S 0.001 w 20.58 w 32.7 582.74 m 569.35 582.74 l S 0.001 w 479.23 w 33.82 330.59 m 568.22 330.59 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 791.95 m 567.85 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 791.95 m 568.92 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 594.16 m 568.92 594.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 793.03 m 31.2 593.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 594.16 m 569.35 594.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 571.33 m 569.35 571.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 571.33 m 570.42 571.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 89.85 m 570.42 89.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 572.41 m 32.7 88.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 793.03 m 567.85 593.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 569.35 572.41 m 569.35 88.77 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 798.59 Tm (What the )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 90.52 798.59 Tm (care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 154.2 798.59 Tm ( does well:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 10 Tf BT 1 0 0 1 567.85 801.25 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 775.76 Tm (The furnishings and fittings within the home are of a good quality and make for a )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 761.18 Tm (pleasant environment, individuals have personalised their own rooms, making them )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 746.6 Tm (more homely.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 732.02 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 717.44 Tm (Staffing numbers at the home are sufficient to meet the needs of people living at the )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 702.86 Tm (home, there is an appropriate mix of care staff, ancillary and qualified staff on duty. )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 688.28 Tm (The manager appears motivated and committed to providing a good service for those )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 673.7 Tm (living at the home.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 659.12 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.17 644.54 Tm (People living at the home told us they were happy and liked it at Meadowcare Home, )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 629.96 Tm (relatives we spoke with told us about improvements at the home which they had )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 615.38 Tm (noted.)Tj ET /F2 12 Tf BT 1 0 0 1 35.17 600.8 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 568.97 691.5 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 31.2 580.63 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 32.7 577.97 Tm (What has improved since the last inspection?)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 10 Tf BT 1 0 0 1 569.35 581.19 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 31.2 329.04 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.67 555.14 Tm (The registered provider and his management team have worked diligently since our )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 540.56 Tm (last key visit in order to meet the requirements and recommendations that were set by )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 525.98 Tm (us during our last visit to the home.)Tj ET /F2 12 Tf BT 1 0 0 1 36.67 511.4 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.67 496.82 Tm (Whilst the registered provider has put in place a manager to cover at Meadowcare )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 482.24 Tm (home formal arrangements must be put in place. The manager must submit an )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 467.66 Tm (application to The Commission in order that they can register with us. Once received )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 453.08 Tm (we will undertake an assessment of their 'fitness' to manage the care home.This is to )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 438.5 Tm (ensure that people live in a home which is run and managed by a person who have the )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 423.92 Tm (previous knowledge, skills, experience and qualifications and is fit to be in charge.)Tj ET /F2 12 Tf BT 1 0 0 1 36.67 409.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.67 394.76 Tm (The registered person has consulted with service users who are able and/or their )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 380.18 Tm (relatives in order that improvements could be made to the plans pf care and that these )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 365.6 Tm (incorporate within the plan individuals wishes, preferences and choices. This evidences )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 351.02 Tm (that individuals have been asked their opinion about how they wish their care to )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 336.44 Tm (provided and care plans are being further developed in order that they are more )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 321.86 Tm (person centered, rather than only being task orientated. We will continue to monitor )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 307.28 Tm (improvements in this area.)Tj ET /F2 12 Tf BT 1 0 0 1 36.67 292.7 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.67 278.12 Tm (The registered person has ensured that a record of any nursing provided to the service )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 263.54 Tm (user has been maintained by the home. This records the treatment, monitoring and )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 248.96 Tm (review of wound and pressure areas care.)Tj ET /F2 12 Tf BT 1 0 0 1 36.67 234.38 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.67 219.8 Tm (The registered person has made arrangements for service users to receive where )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 205.22 Tm (necessary, treatment, advice and other services from healthcare professionals. This )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 190.64 Tm (has ensured that people have been supported with their pressure area, wound care )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 176.06 Tm (and mental health needs.)Tj ET /F2 12 Tf BT 1 0 0 1 36.67 161.48 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 36.67 146.9 Tm (Specialist support services were requested for one individual who lives at the )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 132.32 Tm (home.This was to ensure that this person had an assessment of their mental capacity )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 117.74 Tm (undertaken and to demonstrate that decisions made have been done so through )Tj ET /F2 12 Tf BT 1 0 0 1 36.67 103.16 Tm (consultation and in line with the individuals assessed needs.)Tj ET /F2 10 Tf BT 1 0 0 1 570.47 329.04 Tm ()Tj ET endstream endobj 25 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 26 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 52.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (8)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 721.55 w 33.82 451.75 m 568.22 451.75 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.62 813.65 m 570.42 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 89.85 m 570.42 89.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 569.35 814.73 m 569.35 88.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 814.73 m 32.7 88.77 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.42 802.72 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.42 788.14 Tm (The registered person must continue to ensure that the care home is conducted to )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 773.56 Tm (ensure that people are treated with dignity and respect.)Tj ET /F2 12 Tf BT 1 0 0 1 34.42 758.98 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.42 744.4 Tm (The registered person has ensured that there have been improvements to the systems )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 729.82 Tm (of medication administration at the home, they have ensured that people are fully )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 715.24 Tm (assisted to take their prescribed medication. Records and systems for auditing stock )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 700.66 Tm (held medication has been improved in order to demonstrate that medication has been )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 686.08 Tm (given appropriately. The registered person has also ensured that medication records )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 671.5 Tm (are fully completed. This provides evidence that people are being given their )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 656.92 Tm (medication correctly and in line with the general practitioners instructions. To ensure a )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 642.34 Tm (clear audit trail and accountability the home has improved upon the recording of stock )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 627.76 Tm (held medication. Records of medication administered on a daily basis within the home )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 613.18 Tm (have also improved.)Tj ET /F2 12 Tf BT 1 0 0 1 34.42 598.6 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.42 584.02 Tm (The home have ensured that pressure relieving equipment is provided when a need for )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 569.44 Tm (this equipment is identified.)Tj ET /F2 12 Tf BT 1 0 0 1 34.42 554.86 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.42 540.28 Tm (The registered person has ensured that criminal records bureau checks in place for )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 525.7 Tm (those staff employed at the home and also that all staff employed at the home have in )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 511.12 Tm (place two written references. This is to evidence that suitable staff are employed at the )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 496.54 Tm (home to support people who are vulnerable.)Tj ET /F2 12 Tf BT 1 0 0 1 34.42 481.96 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.42 467.38 Tm (The registered person has ensured that staff employed at the care home have received )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 452.8 Tm (manual handling training appropriate to the work they are to perform, staff have been )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 438.22 Tm (trained in manual handling techniques and are able to support individuals in a safe )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 423.64 Tm (manner,)Tj ET /F2 12 Tf BT 1 0 0 1 34.42 409.06 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.42 394.48 Tm (The registered person has ensured that manual handling risk assessments are in place )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 379.9 Tm (for all who live at the home, This records how individuals are to be supported in a safe )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 365.32 Tm (manner. the risk assessments outline individuals needs, staff support and any )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 350.74 Tm (equipment which is needed.)Tj ET /F2 12 Tf BT 1 0 0 1 34.42 336.16 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.42 321.58 Tm (The registered person has made suitable arrangements to provide a safe system for )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 307 Tm (the moving and handling of service users this is to ensure people are assisted in line )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 292.42 Tm (with their assessed needs using safe techniques and equipment where needed.)Tj ET /F2 12 Tf BT 1 0 0 1 34.42 277.84 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.42 263.26 Tm (The registered person has ensured that the unnecessary risks to the health or safety of )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 248.68 Tm (service users are identified and so far as possible eliminated. The registered person has )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 234.1 Tm (ensured that those living at the home are able to summon staff for assistance and staff )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 219.52 Tm (have been reminded of their responsibility in this area and a monitoring process to )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 204.94 Tm (check that all nurse call bells are working correctly in now in place.)Tj ET /F2 12 Tf BT 1 0 0 1 34.42 190.36 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.42 175.78 Tm (The registered person has established a system for reviewing and improving the quality )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 161.2 Tm (of the care provided at the home, however due to the poor quality of the previous )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 146.62 Tm (assessments which was sent to us The registered person should re submit the Annual )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 132.04 Tm (Quality Assurance Assessment in order to demonstrate how the service delivered is )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 117.46 Tm (being monitored and kept under review.)Tj ET /F2 12 Tf BT 1 0 0 1 34.42 102.88 Tm ()Tj ET endstream endobj 27 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 28 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 52.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (9)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 250.86 w 33.82 687.1 m 568.22 687.1 l S 0.001 w 20.58 w 33.45 549.13 m 570.1 549.13 l S 0.001 w 445.61 w 34.57 313.78 m 568.97 313.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.62 813.65 m 570.42 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 560.54 m 570.42 560.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 569.35 814.73 m 569.35 559.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 537.71 m 570.1 537.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 560.54 m 570.1 560.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 537.71 m 571.17 537.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 89.85 m 571.17 89.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 814.73 m 32.7 559.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 538.79 m 33.45 88.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 570.1 538.79 m 570.1 88.77 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.42 802.72 Tm (The Annual accounts of the care home certified by an accountant have been forwarded )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 788.14 Tm (to CSCI. We also received a reference from the bank expressing an opinion as to the )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 773.56 Tm (registered providers financial standing. We are satisfied that the financial viability of )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 758.98 Tm (the business is stable.)Tj ET /F2 12 Tf BT 1 0 0 1 34.42 744.4 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.42 729.82 Tm (The home has informed the Commission of incidents, which have affected the wellbeing )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 715.24 Tm (of those who live at the home. These notifications have demonstrated that the service )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 700.66 Tm (has dealt with issues effectively and in the best interests of those who live at the )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 686.08 Tm (home.)Tj ET /F2 12 Tf BT 1 0 0 1 34.42 671.5 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.42 656.92 Tm (The registered provider has taken appropriate action to prevent against the risk pf fire )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 642.34 Tm (and have implemented a suitable, effective fire risk assessment this was forwarded to )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 627.76 Tm (us from the provider after our last visit to the service. Weekly and monthly safety )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 613.18 Tm (checks are being completed, as required to ensure the safety and protection of those )Tj ET /F2 12 Tf BT 1 0 0 1 34.42 598.6 Tm (who live and work at the home.)Tj ET /F2 12 Tf BT 1 0 0 1 34.42 584.02 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.42 569.44 Tm ()Tj ET /F2 10 Tf BT 1 0 0 1 31.2 547.58 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 33.45 544.36 Tm (What they could do better:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 10 Tf BT 1 0 0 1 31.2 312.23 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 521.53 Tm (In order that full information is obtained about people in order that staff can obtain a )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 506.95 Tm (better understanding of the needs, wishes and choices of people life history information )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 492.37 Tm (should be in place for all where possible.)Tj ET /F2 12 Tf BT 1 0 0 1 37.42 477.79 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 463.21 Tm (Activities have commenced at the home and the person co ordinating this is very )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 448.63 Tm (motivated and keen to provide a good service for the residents living in the home, in )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 434.05 Tm (order to facilitate this it is recommended that items, such as craft work, quizzes, )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 419.47 Tm (puzzles or games should be provided in order to facility meaningful activities which are )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 404.89 Tm (tailored to individual ability and choices.)Tj ET /F2 12 Tf BT 1 0 0 1 37.42 390.31 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 375.73 Tm (The home is well maintained, is decorated well and furnished to a good standard. It is )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 361.15 Tm (recommended that further consideration should be given to the environment in order )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 346.57 Tm (that it can meet the needs of those with dementia.)Tj ET /F2 12 Tf BT 1 0 0 1 37.42 331.99 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 317.41 Tm (Staff must undertake training about the Mental Capacity Act in order that they are fully )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 302.83 Tm (conversant with the rights of people living in the home and have an understanding of )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 288.25 Tm (their own role and responsibilities.)Tj ET /F2 12 Tf BT 1 0 0 1 37.42 273.67 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 259.09 Tm (The registered person should make arrangements for staff to receive training in the )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 244.51 Tm (protection of vulnerable adults and first aid. These requirements were set at our last )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 229.93 Tm (visit to the service in January 2009 and has not been met.)Tj ET /F2 12 Tf BT 1 0 0 1 37.42 215.35 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 200.77 Tm (The home should forward to The Commission a copy of their response and proposed )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 186.19 Tm (actions when they have received all of the completed quality assurance questionnaires )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 171.61 Tm (from service users and others.)Tj ET /F2 12 Tf BT 1 0 0 1 37.42 157.03 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 37.42 142.45 Tm (It is required that a full audit is undertaken to evaluate the falls which have occurred to )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 127.87 Tm (review what action should be taken to prevent reoccurrance, a referral to the falls )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 113.29 Tm (prevention advisory service should also be undertaken to ensure that people are being )Tj ET /F2 12 Tf BT 1 0 0 1 37.42 98.71 Tm (supported in line with their healthcare needs and furthermore recording must be )Tj ET endstream endobj 29 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 30 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 52.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (10)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 46.74 w 34.57 789.16 m 568.97 789.16 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 32.37 813.65 m 571.17 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 764.66 m 571.17 764.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 814.73 m 33.45 763.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 570.1 814.73 m 570.1 763.59 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.17 802.72 Tm (improved within accident reports to record what recommendations/actions have been )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 788.14 Tm (taken to prevent reoccurrance, where possible and to incorporate the review of )Tj ET /F2 12 Tf BT 1 0 0 1 35.17 773.56 Tm (individuals care plan and risk assessments.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 750.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.11 Tm (If you want to know what action the person responsible for this )Tj ET /F2 12 Tf BT 1 0 0 1 416.37 730.11 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 480.04 730.11 Tm ( is taking )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.61 Tm (following this report, you can contact them using the details set out on page 4.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 692.62 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 672.62 Tm (The report of this inspection is available from our website )Tj ET /F2 12 Tf BT 1 0 0 1 380.85 672.62 Tm (www.cqc.org.uk.)Tj ET /F2 12 Tf BT 1 0 0 1 490.78 672.62 Tm (You can get )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 655.12 Tm (printed copies from )Tj ET /F2 12 Tf BT 1 0 0 1 149.87 655.12 Tm (enquiries@cqc.org.uk or by telephoning our order line )Tj ET /F2 12 Tf BT 1 0 0 1 488.4 655.12 Tm (0870 240 )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 637.63 Tm (7535.)Tj ET endstream endobj 31 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 32 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 52.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (11)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 53.04 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 782.58 Tm (Details of our findings)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 26 w 32.32 746.27 m 562.53 746.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 761.52 m 565.85 761.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 733.27 m 565.85 733.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 762.6 m 30.07 732.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 762.6 m 564.78 732.19 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 744.39 Tm (&RQWHQWV)Tj ET 1 1 1 RG 16 w 28.35 700.02 m 566.93 700.02 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 695.96 Tm (Choice of home \(standards 1 - 6\))Tj ET 16 w 28.35 678.02 m 566.93 678.02 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 673.96 Tm (Health and personal care \(standards 7 - 11\))Tj ET 16 w 28.35 656.02 m 566.93 656.02 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 651.96 Tm (Daily life and social activities \(standards 12 - 15\))Tj ET 16 w 28.35 634.02 m 566.93 634.02 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 629.96 Tm (Complaints and protection \(standards 16 - 18\))Tj ET 16 w 28.35 612.02 m 566.93 612.02 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 607.96 Tm (Environment \(standards 19 - 26\))Tj ET 16 w 28.35 590.02 m 566.93 590.02 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 585.96 Tm (Staffing \(standards 27 - 30\))Tj ET 16 w 28.35 568.02 m 566.93 568.02 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 563.96 Tm (Management and administration \(standards 31 - 38\))Tj ET /F2 12 Tf BT 1 0 0 1 28.35 543.96 Tm (Outstanding statutory requirements)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 522.09 Tm (Requirements and recommendations from this inspection)Tj ET endstream endobj 34 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 36 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (12)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.13 Tm (Choice of home)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 12 Tf BT 1 0 0 1 28.35 747.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.81 Tm (These are the outcomes that people )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 730.81 Tm (staying in care homes)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 730.81 Tm ( should experience. They )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 713.31 Tm (reflect the things that people have said are important to them:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 700.85 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 206.25 w 32.32 593.29 m 562.53 593.29 l S 0.001 w 1 1 1 RG 119 w 31.2 550.79 m 563.65 550.79 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 611.42 m 565.85 611.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.67 m 565.85 698.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 611.42 m 565.85 611.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 490.17 m 565.85 490.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.74 m 30.07 489.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.74 m 564.78 489.09 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 685.48 Tm (People are confident that the care home can support them. This is because there is an )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.48 Tm (accurate assessment of their needs that they, or people close to them, have been )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.48 Tm (involved in. This tells the home all about them and the support they need. People who )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.48 Tm (stay at the home only for intermediate care, have a clear assessment that includes a )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 617.48 Tm (plan on what they hope for and want to achieve when they return home.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.23 Tm (People can decide whether the care home can meet their support and accommodation )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 581.23 Tm (needs. This is because they, or people close to them, have been able to visit the home )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 564.23 Tm (and have got full, clear, accurate and up to date information about the home. If they )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 547.23 Tm (decide to stay in the home they know about their rights and responsibilities because )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 530.23 Tm (there is an easy to understand contract or statement of terms and conditions between )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 513.23 Tm (them and the care home that includes how much they will pay and what the home )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 496.23 Tm (provides for the money.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 471.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 449.86 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 148.49 449.86 Tm (staying in this care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 305.46 449.86 Tm (experience)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 370.91 449.86 Tm (:)Tj ET /F6 8 Tf BT 1 0 0 1 28.35 432.68 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.47 w 33.45 360 m 563.65 360 l S 0.001 w 1 1 1 RG 22.5 w 31.2 419.73 m 565.9 419.73 l S 0.001 w 114.98 w 32.32 348.75 m 564.78 348.75 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 407.36 m 566.98 407.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 408.44 m 31.2 289.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 408.44 m 565.9 289.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 407.36 m 565.9 407.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 290.14 m 566.98 290.14 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 416.42 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 391.68 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 258.02 391.68 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 291.77 391.68 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 374.18 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 354.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 334.19 Tm (Information is provided about the services and facilities which are provided at the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 316.69 Tm (home, contracts are in place which also outline the terms and conditions of the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 299.2 Tm (placement.)Tj ET 0.99608 0.9451 0.76078 RG 196.04 w 33.45 166.24 m 563.65 166.24 l S 0.001 w 1 1 1 RG 22.5 w 31.2 255.27 m 565.9 255.27 l S 0.001 w 174.67 w 32.32 154.43 m 564.78 154.43 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 242.89 m 566.98 242.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 243.97 m 31.2 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 243.97 m 565.9 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 242.89 m 565.9 242.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 65.97 m 566.98 65.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 251.95 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 227.21 Tm (We reviewed that Statement of Purpose and the Service Users Guide during our last )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 209.71 Tm (visit to the service, we were told at this visit by the manager that there had been no )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 192.22 Tm (changes to these documents. At our last visit we recorded that these documents )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 174.72 Tm (contained information about the aims, objectives and the philosophy of care for the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 157.22 Tm (home and also provides details about the services and faciltities available for those )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 139.73 Tm (who live at the home. the manager informed us that this information is available upon )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 122.23 Tm (request.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 104.74 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 87.24 Tm (There have been no admissions to the home since our last inspection to this service )Tj ET endstream endobj 37 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 38 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (13)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 443.77 w 33.45 589.52 m 563.65 589.52 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 422.4 w 32.32 577.71 m 564.78 577.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 364.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 364.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 365.38 m 566.98 365.38 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (and therefore we were unable to fully assess the admissions process for people. We )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (noted that the home has a comprehensive admissions procedure and when we spoke )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (with the manager he was able to tell about how this is implemented at the home. He )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (told us that each individual has a care management assessment which incorporates all )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (aspects of their physical health, social and emotional care support and also records the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (wishes and choices of people moving into the home. The manager informed us that the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (home use this information upon which to base their assessment and that prior to )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (coming into the home either the manager or deputy manager would visit people and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (also undertake their assessment prior to admission into the home, this would form the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (basis of the care plan that would be recorded at the home. People moving into the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (home complete a minimum of a months trial period, this is a two way processess for )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (the individual and the home in order to determine if the persons identified needs are )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (able to be met at the home. We have seen in peoples care files that after this months )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (initial trial period a review meeting is held to discuss the placement, incorporating the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (views of the person living at the home, their relatives and a representative of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (Meadowcare home. The manager confirmed to us that should a decision not be able to )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (be reached at this point then the trial period could be extended.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (Of the four people whose records we viewed we saw that each individual had within )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (their care records had a copy of the homes Service User Guide in place. Within this )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (was was a contract which outlined the responsibilities of the provider. This document )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (contained information about the fees, the admission process and liability insurance.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (Intermediate care is not provided at this home.)Tj ET endstream endobj 39 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 40 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (14)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.13 Tm (Health and personal care)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 12 Tf BT 1 0 0 1 28.35 747.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.81 Tm (These are the outcomes that people )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 730.81 Tm (staying in care homes)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 730.81 Tm ( should experience. They )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 713.31 Tm (reflect the things that people have said are important to them:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 700.85 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.25 w 32.32 610.29 m 562.53 610.29 l S 0.001 w 1 1 1 RG 68 w 31.2 559.29 m 563.65 559.29 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 594.42 m 565.85 594.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.67 m 565.85 698.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 594.42 m 565.85 594.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 524.17 m 565.85 524.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.74 m 30.07 523.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.74 m 564.78 523.09 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 685.48 Tm (Peoples health, personal and social care needs are met. The home has a plan of care )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.48 Tm (that the person, or someone close to them, has been involved in making. If they take )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.48 Tm (medicine, they manage it themselves if they can. If they cannot manage their )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.48 Tm (medicine, the care home supports them with it, in a safe way. Peoples right to privacy )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 617.48 Tm (is respected and the support they get from staff is given in a way that maintains their )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 600.48 Tm (dignity.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 581.23 Tm (If people are approaching the end of their life, the care home will respect their choices )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 564.23 Tm (and help them feel comfortable and secure. They, and people close to them, are )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 547.23 Tm (reassured that their death will be handled with sensitivity, dignity and respect, and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 530.23 Tm (take account of their spiritual and cultural wishes. )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 505.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 483.86 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 148.49 483.86 Tm (staying in this care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 305.46 483.86 Tm (experience)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 370.91 483.86 Tm (:)Tj ET /F6 8 Tf BT 1 0 0 1 28.35 466.68 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 259.94 w 33.45 332.76 m 563.65 332.76 l S 0.001 w 1 1 1 RG 22.5 w 31.2 453.73 m 565.9 453.73 l S 0.001 w 237.45 w 32.32 321.51 m 564.78 321.51 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 441.36 m 566.98 441.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 442.44 m 31.2 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 442.44 m 565.9 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 441.36 m 565.9 441.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 201.66 m 566.98 201.66 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 450.42 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 425.68 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 258.02 425.68 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 291.77 425.68 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 408.18 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 388.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 368.19 Tm (Improvements have been made to the quality of information recorded within care )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 350.69 Tm (plans.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 333.2 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 315.7 Tm (Requirements which had been made at our last visit in respect of medication )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 298.2 Tm (administration practices at the home have improved, however a recommendation )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 280.71 Tm (about medication to be taken 'as and when' required has not been met and this )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 263.21 Tm (remains.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 245.72 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 228.22 Tm (People are supported to access primary and specialist healthcare services when a need )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 210.72 Tm (has been identified.)Tj ET 0.99608 0.9451 0.76078 RG 107.57 w 33.45 122.01 m 563.65 122.01 l S 0.001 w 1 1 1 RG 22.5 w 31.2 166.79 m 565.9 166.79 l S 0.001 w 86.2 w 32.32 110.2 m 564.78 110.2 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 154.42 m 566.98 154.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 155.5 m 31.2 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 155.5 m 565.9 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 154.42 m 565.9 154.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 65.97 m 566.98 65.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 163.48 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 138.74 Tm (During this visit to the home we reviewed the care and associated records for four of )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 121.24 Tm (the people who live at Meadowcare Home. We saw that since our last visit to the home )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 103.74 Tm (care files had been audited and put into an improved more accessible format. Each )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 86.25 Tm (person had in place a life history questionnaire which, where they were able, they had )Tj ET endstream endobj 41 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 42 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (15)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 742.05 w 33.45 440.38 m 563.65 440.38 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.68 w 32.32 428.57 m 564.78 428.57 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.1 m 566.98 67.1 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (supplied information about where people were born, their children, religious beliefs, )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (favorite foods and memories of their wedding day and something which they were )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (proud of. Information had been provided by individuals themselves and their relatives. )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (Within each care file was an assessment of individuals daily needs which incorporated )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (both a physical and mental health assessment. Care plans recorded individuals needs )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (within areas such as personal hygiene, communication, wound care, eating and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (drinking, sleeping, behavioral support, mental capacity and end of life care.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (Each plan recorded individuals assessed needs, the aims and objectives of the plan of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (care and what action would be taken to meet these needs. We saw that there had )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (been significant improvement within the recording of information within care records, )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (care plans had been reviewed on a monthly basis and in one persons file we reviewed )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (we saw that this had occurred earlier than this due to changes in their level of need.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (During our last visit to the service we also reviewed the care plans for five people )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (living at the home, a requirement was made that the registered person must consult )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (with the service users and should incorporate within their care plan individuals wishes, )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (preferences and choices. This was to evidence that people had been asked their )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (opinion about how they wished their care to be provided, this would also enable the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (home to develop care plans in order that they are more person centered rather than )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (task orientated. We have already said we have seen improvements within the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (recording of care plans and we have seen that individuals and their relatives had been )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (consulted and their views incorporated. The requirement had been met, this is an )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (important area and it is essential that the individual is central to the care planning )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm (process we will continue to monitor progress in this area at future visits to the care )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 341.7 Tm (home.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 324.2 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 306.71 Tm (During our last key visit to the home in January 2009 we found that although people )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 289.21 Tm (we accessing primary healthcare services referrals for specialist services for people )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 271.71 Tm (when a need had been identified had not been arranged in a prompt and timely )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 254.22 Tm (manner. A requirement was made that the registered person must make )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 236.72 Tm (arrangements for people living at the home to receive where necessary, treatment, )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 219.23 Tm (advice and other services from any healthcare professional. This was to ensure that )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 201.73 Tm (people were supported with their pressure area, wound care and mental health. Within )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 184.23 Tm (records we saw that services had been arranged as needed, the tissue viability nurse )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 166.74 Tm (had visited and provided treatment and advice for pressure area and wound care for )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 149.24 Tm (people living at the home, mental health support had been arranged and professionals )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 131.75 Tm (had visited people at the home. All people living at the home are registered with a )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 114.25 Tm (general practitioner who is a regular visitor to the home and is available to visit and for )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 96.75 Tm (advice as needed. We saw that some people had had their medication reviewed in )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 79.26 Tm (order that medication prescribed is an effective treatment.)Tj ET endstream endobj 43 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 44 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (16)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 742.05 w 33.45 440.38 m 563.65 440.38 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.68 w 32.32 428.57 m 564.78 428.57 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.1 m 566.98 67.1 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (During our last key site visit at the home in January 2009 requirements were made )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (that the home should improve upon medication practices within the home. The )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (requirements made were that The registered person must ensure that people are fully )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (assisted to take their prescribed medication and also that records and systems for )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (auditing stock held medication must be improved to demonstrate that medication has )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (been given appropriately. It was also required that The registered person must ensure )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (that medication records are fully completed. This is to ensure that people are being )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (given their medication correctly and in line with the general practitioners instructions.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (During our visit to the service we found that the home were in the process of auditing )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (the stock held medication and were implementing a new monitoring system, a staff )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (member told us that the new system had been fully discussed during a staff meeting )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (and methods of implementation were agreed. We found no errors in recording and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (medication checked was accounted for. There are no people living at the home who )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (are able to manage their own medication and all are supported by staff at the home )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (for this area of their care. There are people living at the home who are prescribed )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (medication to be taken 'as and when required' this medication is prescribed for people )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (who experience anxiety and can become distressed. We discussed this with a staff )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (member and asked them in what circumstances would the medication be given, clear )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (reasons were given, however clear protocols and guidance should be provided and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (these should be linked into the individuals plan of care in order to ensure a consistent )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (approach and continuity of care. This was a recommendation from the last key )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (inspection and will remain and will be reviewed by us when we next visit the service.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 341.7 Tm (The home have a record of medication which is no longer required and is returned to )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 324.2 Tm (the pharmacist for safe disposal, records showed that two staff within the home record )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 306.71 Tm (what is to be returned and the pharmacist also signs as a form of receipt.We also )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 289.21 Tm (noted that one person had a sheet monitoring their diabetes care, the sheet recorded )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 271.71 Tm (that the person was an insulin diabetic, they are not. records must accurately reflect )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 254.22 Tm (the support required and must be accurate. We saw in staff records and were also told )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 236.72 Tm (by staff that they had received medication competency training, this had been )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 219.23 Tm (provided by Boots, the pharmacist which dispenses medication for those living at the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 201.73 Tm (home. People living at Meadowcare Home have a diagnosis of dementia and there can )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 184.23 Tm (be occasions when people refuse to take their medication. We discussed this with a )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 166.74 Tm (member of nursing staff who explained to us what their responsibilities were and what )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 149.24 Tm (response they would have in this situation in order to ensure that peoples healthcare )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 131.75 Tm (needs were met, they told us that the general practitioner would be contacted and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 114.25 Tm (advice from them would be sought, alternative methods of medication giving would be )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 96.75 Tm (discussed with the GP and records would be updated and concerns shared with )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 79.26 Tm (relevant staff members. This staff member demonstrated a sound understanding of )Tj ET endstream endobj 45 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 46 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (17)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 742.05 w 33.45 440.38 m 563.65 440.38 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.68 w 32.32 428.57 m 564.78 428.57 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.1 m 566.98 67.1 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (the importance of medication and the involvement of other professionals when needed )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (to ensure the best interests of individuals are met.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (When we completed a random visit to the home in November 2008 we were concerned )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (that one person was not receiving full specialist support in respect of their mental )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (health. A requirement was made and we reviewed this in January 2009. The )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (requirement had not been met and again the requirement remained. The requirement )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (was that specialist support services must be requested for one individual who lives at )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (the home. This was to ensure that this person has had an assessment of their mental )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (capacity undertaken and to demonstrate that any decisions made have been done so )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (through consultation and in line with the individuals assessed needs. During this visit )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (we reviewed the care documentation and spoke with the manager about this )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (individual. We saw that a mental health referral had been made by the home and the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (individual had been visited. We further saw that the home had arranged for a review of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (this persons whole care package as part of the care management process.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (During our last visit to the service a requirement was made that The registered person )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (shall make arrangements for service users to receive where necessary, treatment, )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (advice and other services from any healthcare professional. This is to ensure that )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (people are supported with their pressure area, wound care and mental health. The )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (manager and staff spoken with told us that specialist services have been arranged for )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (people when a need for this had been identified. Within records we saw confirmation of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (this and saw that people have been visited by a tissue viability nurse, a community )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (psychiatric nurse and the general practitioner.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 341.7 Tm (During our last visit to the home we reviewed the records of an individual who had a )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 324.2 Tm (pressure area wound. We were not satisfied with the level of recording and monitoring )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 306.71 Tm (of treatment for this person. A requirement was made that the registered person must )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 289.21 Tm (ensure that a record of any nursing provided to the service user is maintained. We )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 271.71 Tm (reviewed this same person records at this visit and saw that improvements had been )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 254.22 Tm (made. The home have improved upon recording within individuals care plan and daily )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 236.72 Tm (notes. Since our last visit the home have introduced a wound dressing diary to record )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 219.23 Tm (dates of dressing changes and any changes in the wound are recorded. We also noted )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 201.73 Tm (that the tissue viability nurse had visited and provided treatment and advice to )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 184.23 Tm (support individuals with this area of their care.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 166.74 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 149.24 Tm (During our last visit to the service we saw one person having their leg wound re )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 131.75 Tm (dressed in the main lounge, in full view of everyone else. A requirement was made )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 114.25 Tm (that the registered person must ensure that the care home is conducted to ensure that )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 96.75 Tm (people are treated with dignity and respect. This was to ensure that people are )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 79.26 Tm (supported with any healthcare treatments in private. Some discussion took place with )Tj ET endstream endobj 47 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 48 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (18)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 356.3 w 33.45 633.26 m 563.65 633.26 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 334.92 w 32.32 621.45 m 564.78 621.45 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 451.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 451.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 452.86 m 566.98 452.86 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (the manager and registered provider about this and the difficulties that can be faced )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (when an individual refuses to move to a private area and wishes to stay in a public )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (area for their would to be dressed. We spoke about balancing the rights of the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (individuals, the homes 'duty of care' and the respect and dignity of people living in the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (home, including the other people present in the lounge. Mr Baryah confirmed to us )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (that all individuals are consulted and where possible they are escorted to a private )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (area for treatment, in situations where this is not possible a screen has been )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (purchased and is available to provide some degree of privacy.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (At our last visit we noted that people did not have recorded what their wishes were in )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (the event of their death, whilst we appreciate the sensitive nature of this subject we )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (recommended that the the home seek information about individuals end of life care )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (and that this should be recorded in order to ensure that peoples wishes are respected. )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (The manager and administrator told us the following our visit a letter had been sent to )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (relatives of all of those who live at the home in order to request this information. )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (Within the records of people we viewed we saw that three of the four people had an )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (end of life care plan in place and the manager informed us that the were awaiting )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (information for the fourth person in order that this part of their care plan could be )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (completed.)Tj ET endstream endobj 49 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 50 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (19)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.13 Tm (Daily life and social activities)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 12 Tf BT 1 0 0 1 28.35 747.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.81 Tm (These are the outcomes that people )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 730.81 Tm (staying in care homes)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 730.81 Tm ( should experience. They )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 713.31 Tm (reflect the things that people have said are important to them:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 700.85 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 138.25 w 32.32 627.29 m 562.53 627.29 l S 0.001 w 1 1 1 RG 17 w 31.2 567.79 m 563.65 567.79 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 577.42 m 565.85 577.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.67 m 565.85 698.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 577.42 m 565.85 577.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 558.17 m 565.85 558.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.74 m 30.07 557.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.74 m 564.78 557.09 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 685.48 Tm (Each person is treated as an individual and the care home is responsive to his or her )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.48 Tm (race, culture, religion, age, disability, gender and sexual orientation. They are part of )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.48 Tm (their local community. The care home supports people to follow personal interests and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.48 Tm (activities. People are able to keep in touch with family, friends and representatives. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 617.48 Tm (They are as independent as they can be, lead their chosen lifestyle and have the )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 600.48 Tm (opportunity to make the most of their abilities. People have nutritious and attractive )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 583.48 Tm (meals and snacks, at a time and place to suit them.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 564.23 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 539.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 517.86 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 148.49 517.86 Tm (staying in this care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 305.46 517.86 Tm (experience)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 370.91 517.86 Tm (:)Tj ET /F6 8 Tf BT 1 0 0 1 28.35 500.68 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.47 w 33.45 428 m 563.65 428 l S 0.001 w 1 1 1 RG 22.5 w 31.2 487.73 m 565.9 487.73 l S 0.001 w 114.98 w 32.32 416.75 m 564.78 416.75 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 475.36 m 566.98 475.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 476.44 m 31.2 357.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 476.44 m 565.9 357.06 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 475.36 m 565.9 475.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 358.14 m 566.98 358.14 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 484.42 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 459.68 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 258.02 459.68 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 291.77 459.68 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 442.18 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 422.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 402.19 Tm (Some activities are provided for people living at the home and this is an area for )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 384.69 Tm (ongoing development in order that people are supported on an individualised basis in )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 367.2 Tm (line with their abilities and preferences.)Tj ET 0.99608 0.9451 0.76078 RG 264.04 w 33.45 200.24 m 563.65 200.24 l S 0.001 w 1 1 1 RG 22.5 w 31.2 323.27 m 565.9 323.27 l S 0.001 w 242.67 w 32.32 188.43 m 564.78 188.43 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 310.89 m 566.98 310.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 311.97 m 31.2 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 311.97 m 565.9 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 310.89 m 565.9 310.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 65.97 m 566.98 65.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 319.95 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 295.21 Tm (At our last visit we reported that there was no activities co ordinator in post, this )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 277.71 Tm (person had left due to poor relations with the former manager. The home have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 260.22 Tm (appointed an individual to undertake this role, this is a carer at the home. We spoke to )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 242.72 Tm (this person who told us about their new position and what plans they had to improve. )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 225.22 Tm (This person told us about the recent training they had attended which was about )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 207.73 Tm (supporting people with dementia, they told us that they would attending some training )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 190.23 Tm (later in the month specifically about providing meaningful activities. We saw that a )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 172.74 Tm (new folder had been developed, we also saw that some people had in place a 'life )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 155.24 Tm (history' and some of those seen by us were extremely detailed, others were not, whilst )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 137.74 Tm (we appreciate that obtaining information may be difficult this is an area which should )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 120.25 Tm (be fully explored to obtain as much information as possible about the person being )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 102.75 Tm (supported as this will enable a greater understanding for staff about the person as an )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 85.26 Tm (individual. We saw that each person had an activities sheet in place this recorded on )Tj ET endstream endobj 51 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 52 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (20)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 688.72 w 33.45 467.05 m 563.65 467.05 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 667.35 w 32.32 455.23 m 564.78 455.23 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 119.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 119.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 120.43 m 566.98 120.43 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (an individual basis what activities had been offered and what the response had been )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (and the benefits were for the individual person. Examples of individuals art work were )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (in place. We did note that in the lounge 'colored in' pictures were on display, these )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (pictures appeared to have been taken from a child's coloring book and it was felt that )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (these pictures were not appropriate for this age group, for adults. Both the manger )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (and the activities co ordinator agreed. This person was highly motivated and had many )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (ideas and suggestions, this should be encouraged and supported. During our visit one )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (of the people living in the home went out for walk with a member of staff and upon )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (their return told us how much they had enjoyed the 'fresh air' and the one to one time. )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (We also witnessed the activities co ordinator playing a game of catch with the people )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (in the lounge, a plastic container and handmade balls of paper were being used. When )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (we asked why we were told that this was all they had, whilst we acknowledge the use )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (of this imaginative improvisation and that people were enjoying the activity it is )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (recommended that items, such as craft work, quizzes, puzzles or games should be )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (provided in order to facilitate meaningful activities which are tailored to individual )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (ability and choices.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (Also during our visit one of the people living in the home went out with their relative )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (and told us that they get lots of visitors. We spoke to four relatives of individuals who )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (live at the home, all told us that they had noted improvements within the past few )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (weeks. We asked people did they know who to speak with if they had any concerns or )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (complaints, people told us they would either speak with the manager or Mr Baryah. )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (Other comments from relatives were "my relative is happy and settled here" "The food )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (is always very nice, I have eaten here and the food is lovely" "I am happy with the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm (care given to my relative".)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 341.7 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 324.2 Tm (During our visit we spent time with people in the lounge drinking tea and generally )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 306.71 Tm (chatting with people about their life in the home. we also spent time with three )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 289.21 Tm (individuals in the privacy of their room. People living in the home have a diagnosis of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 271.71 Tm (dementia and have some additional health and communication difficulties. People told )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 254.22 Tm (us that "staff are very kind" "People help me when I need it" "I like it here".)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 236.72 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 219.23 Tm (The kitchen was found to be clean, tidy and well stocked with fresh fruit and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 201.73 Tm (vegetables. During our visit we saw that individuals had a jug of cold drink in their )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 184.23 Tm (rooms and in the lounge areas, hot drinks and biscuits were also available at various )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 166.74 Tm (intervals during the day. Staff were seen supporting people with their meal at )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 149.24 Tm (lunchtime, this was done in a calm manner with individuals being given sufficient )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 131.75 Tm (support and encouragement to eat at their own pace.)Tj ET endstream endobj 53 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 54 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (21)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.13 Tm (Complaints and protection)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 12 Tf BT 1 0 0 1 28.35 747.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.81 Tm (These are the outcomes that people )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 730.81 Tm (staying in care homes)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 730.81 Tm ( should experience. They )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 713.31 Tm (reflect the things that people have said are important to them:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 700.85 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 87.25 w 32.32 652.79 m 562.53 652.79 l S 0.001 w 1 1 1 RG 17 w 31.2 618.79 m 563.65 618.79 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 628.42 m 565.85 628.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.67 m 565.85 698.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 628.42 m 565.85 628.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 609.17 m 565.85 609.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.74 m 30.07 608.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.74 m 564.78 608.09 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 685.48 Tm (If people have concerns with their care, they or people close to them know how to )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.48 Tm (complain. Any concern is looked into and action taken to put things right. The care )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.48 Tm (home safeguards people from abuse and neglect and takes action to follow up any )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.48 Tm (allegations.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 615.23 Tm (Peoples legal rights are protected, including being able to vote in elections.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 590.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 568.86 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 148.49 568.86 Tm (staying in this care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 305.46 568.86 Tm (experience)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 370.91 568.86 Tm (:)Tj ET /F6 8 Tf BT 1 0 0 1 28.35 551.68 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.46 w 33.45 461.5 m 563.65 461.5 l S 0.001 w 1 1 1 RG 22.5 w 31.2 538.73 m 565.9 538.73 l S 0.001 w 149.97 w 32.32 450.25 m 564.78 450.25 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 526.36 m 566.98 526.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 527.44 m 31.2 373.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 527.44 m 565.9 373.07 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 526.36 m 565.9 526.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 374.14 m 566.98 374.14 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 535.42 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 510.68 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 258.02 510.68 Tm (adequate)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 318.25 510.68 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 493.18 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 473.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 453.19 Tm (Complaints procedures are in place and there are well written Adult protection and )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 435.69 Tm (whistle blowing procedure's in place.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 418.2 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 400.7 Tm (Staff would benefit from Protection of vulnerable Adults training in order that they can )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 383.2 Tm (be fully aware of their role and responsibility in this area.)Tj ET 0.99608 0.9451 0.76078 RG 280.05 w 33.45 208.25 m 563.65 208.25 l S 0.001 w 1 1 1 RG 22.5 w 31.2 339.27 m 565.9 339.27 l S 0.001 w 258.68 w 32.32 196.44 m 564.78 196.44 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 326.9 m 566.98 326.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 327.98 m 31.2 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 327.98 m 565.9 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 326.9 m 565.9 326.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 65.97 m 566.98 65.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 335.96 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 311.22 Tm (During our last visit to the home the manager was unable to find a record of any )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 293.72 Tm (complaints which had been made to the home and therefore we were unable to review )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 276.22 Tm (fully what complaints had been raised to the home and how these had been responded )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 258.73 Tm (to, in line with the homes complaints procedure. A requirement was made that the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 241.23 Tm (registered person shall ensure that any complaint made under the complaints )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 223.74 Tm (procedure is fully investigated. This is to evidence that information has been fully )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 206.24 Tm (evaluated and issues raised have been investigated and outcomes and any required )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 188.74 Tm (actions must be recorded. We saw that since our last visit to the home that they have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 171.25 Tm (introduced a folder to record and monitor issues which are raised to them. We are )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 153.75 Tm (aware that the provider had dealt with an issue prior to our visit and had kept us )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 136.26 Tm (informed of the outcomes of their investigation. The homes investigation and response )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 118.76 Tm (to the complainant was detailed and thorough. When we reviewed the homes )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 101.26 Tm (complaints folder we saw that one other issue had been raised to the home. Recorded )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 83.77 Tm (were details of the concern raised, times, dates, those involved and investigation and )Tj ET endstream endobj 56 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 57 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (22)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 513.76 w 33.45 554.53 m 563.65 554.53 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 492.39 w 32.32 542.71 m 564.78 542.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 294.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 294.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 295.39 m 566.98 295.39 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (resolution. In between our last visit to the service in January 2009 and our visit on this )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (occasion no complaints had been raised to The Commission, we did receive a letter )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (from a relative of an individual living at the home who told us of the improvements )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (which had been implemented at the home and that the current manager in post )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (communicated well with relatives and responded well to comments and suggestions )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (made.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (During our last visit to the service we found that there were a number of staff who had )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (not undertaken training within the area of adult protection. A requirement was made )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (that the registered person should make arrangements for staff to receive training in )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (the protection of vulnerable adults. At this visit we saw that the home have ensured )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (that this important area of staff training is incorporated within the homes induction )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (and many of the staff had undertaken a refresher induction in this area. The manager )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (also confirmed to us that protection of vulnerable adults training was a priority for the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (home and that this would be arranged as soon as a training provider was found, the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (requirement we made during our last visit to this service for this area has not been )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (met, the requirement will remain and will be reviewed by us when we next visit the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (home.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (Since our last visit to the care home there have been two safeguarding strategy )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (meetings, this is because at our last visit to the service it was rated by us as being one )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (which provided poor outcomes for those living at the home, the purpose of the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (meetings was to meet with the providers of the service and discuss with them how )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (improvements could be made and what actions were being taken by them to improve )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm (the quality of service provided for people who live at Meadowcare Home. The )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 341.7 Tm (registered provider and his management team provided information to these meetings )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 324.2 Tm (in order to demonstrate a commitment in compliance and meeting the requirements )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 306.71 Tm (set and improving outcomes for those using the service.)Tj ET endstream endobj 58 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 59 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (23)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.13 Tm (Environment)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 12 Tf BT 1 0 0 1 28.35 747.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.81 Tm (These are the outcomes that people )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 730.81 Tm (staying in care homes)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 730.81 Tm ( should experience. They )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 713.31 Tm (reflect the things that people have said are important to them:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 700.85 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 644.29 m 562.53 644.29 l S 0.001 w 1 1 1 RG 68 w 31.2 627.29 m 563.65 627.29 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 662.42 m 565.85 662.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.67 m 565.85 698.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 662.42 m 565.85 662.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 592.17 m 565.85 592.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.74 m 30.07 591.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.74 m 564.78 591.09 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 685.48 Tm (People stay in a safe and well-maintained home that is homely, clean, pleasant and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.48 Tm (hygienic. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 649.23 Tm (People stay in a home that has enough space and facilities for them to lead the life )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 632.23 Tm (they choose and to meet their needs. The home makes sure they have the right )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 615.23 Tm (specialist equipment that encourages and promotes their independence. Their room )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.23 Tm (feels like their own, it is comfortable and they feel safe when they use it.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 573.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 551.86 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 148.49 551.86 Tm (staying in this care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 305.46 551.86 Tm (experience)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 370.91 551.86 Tm (:)Tj ET /F6 8 Tf BT 1 0 0 1 28.35 534.68 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 119.98 w 33.45 470.74 m 563.65 470.74 l S 0.001 w 1 1 1 RG 22.5 w 31.2 521.73 m 565.9 521.73 l S 0.001 w 97.48 w 32.32 459.5 m 564.78 459.5 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 509.36 m 566.98 509.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 510.44 m 31.2 408.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 510.44 m 565.9 408.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 509.36 m 565.9 509.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 409.63 m 566.98 409.63 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 518.42 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 493.68 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 258.02 493.68 Tm (good)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 291.77 493.68 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 476.18 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 456.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 436.19 Tm (Meadowcare Home provides a well furnished, well maintained environment for people. )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 418.69 Tm (The home is clean, tidy and odour free. )Tj ET 0.99608 0.9451 0.76078 RG 315.54 w 33.45 225.99 m 563.65 225.99 l S 0.001 w 1 1 1 RG 22.5 w 31.2 374.76 m 565.9 374.76 l S 0.001 w 294.16 w 32.32 214.18 m 564.78 214.18 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 362.39 m 566.98 362.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 363.47 m 31.2 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 363.47 m 565.9 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 362.39 m 565.9 362.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 65.97 m 566.98 65.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 371.45 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 346.7 Tm (Meadowcare Home is located in a pleasant residential area close to the city centre and )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 329.21 Tm (Clifton Downs. The home is close to public transport links and shopping areas. The )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 311.71 Tm (home is registered with The Commission to provide care, with nursing, for up to 34 )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 294.22 Tm (people who have diagnosis of dementia. There were twenty one people in residence at )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 276.72 Tm (the time of our visit. The home opened in the summer of 2008 and during the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 259.22 Tm (registration process it was found to be suitable for its intended purpose.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 241.73 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 224.23 Tm (Since our last visit a number of areas of improvement were noted by us. At our last )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 206.74 Tm (visit we reported that the main lounge has a large dresser and that this is quite a )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 189.24 Tm (feature of the room, at our last visit there was only one photograph and a number of )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 171.74 Tm (pairs of residents glasses and a teddy bear on this unit. On this occasion the dresser )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 154.25 Tm (had crockery and decorative china on display, there were also plants, books and )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 136.75 Tm (puzzles for people to use. We also noted that the home have now put up clocks, this )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 119.26 Tm (will assist those living in the home with their orientation. There is a passenger lift to all )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 101.76 Tm (floors within the home, in the rear garden there is also a lift to enable those with )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 84.26 Tm (mobility difficulties to reach the upper patio area of the garden.)Tj ET endstream endobj 60 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 61 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (24)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 742.05 w 33.45 440.38 m 563.65 440.38 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.68 w 32.32 428.57 m 564.78 428.57 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.1 m 566.98 67.1 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (There is a dining area which overlooks the patio and is near to the main lounge areas.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (All areas of the home, both communal, bathrooms, toilet and privates areas are well )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (decorated, well maintained and well furnished. bathing aids, as required have been )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (provided and are in place. Toilets are located within individuals en suite areas and are )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (within close proximity of lounge areas.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (Prior to our last visit we had received a letter from a relative of an individual living at )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (the home, they complained that whenever they visited the home the televisions were )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (very loud and often had inappropriate young adult music channels. We also noted this )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (at our last visit and also that the television screen had 'frozen' for over an hour )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (without any staff intervention. We saw both televisions in good working order and on )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (the whole appropriate programs were on the television. We asked people watching if )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (they were happy with what was on and they told us they were. A visitor told us that )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (they visit the home every few days and had noted that more appropriate channels )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (were on for residents, which they appear to enjoy.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (The home has a large conservatory which overlooks a patio area. When we visited the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (home in November 2008 we recommended that window coverings, either blinds or )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (curtains should be fitted to this area in order to ensure it is not overlooked by )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (neighbors and also to make the area more homely. This recommendation had not been )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (met, whilst we accept that this area is not currently greatly used as the numbers of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (people living in the home increases this area will be in more demand. The )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm (recommendation remains we will review this when we next visit the home.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 341.7 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 324.2 Tm (During our visit we read a report from an interior designer who had been )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 306.71 Tm (commissioned by the provider to provide advice about the home. The report was )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 289.21 Tm (detailed and gave suggestions as to how improvements could be made, during our )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 271.71 Tm (visit we saw that a number of these had been implemented, more pictures had been )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 254.22 Tm (put up, plants were in the home and more seating had been arranged. We discussed )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 236.72 Tm (with the provider that the home is registered as one which provides a service for those )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 219.23 Tm (with a dementia and it is recommended by us that further consideration should be )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 201.73 Tm (given to the environment in order that it can meet the needs of those with dementia )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 184.23 Tm (and orientation difficulties.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 166.74 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 149.24 Tm (During our last visit to the service we noted that an individual who required pressure )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 131.75 Tm (area care had recorded in their care plan that they should sit on a pressure relieving )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 114.25 Tm (cushion at all times and sleep on a pressure relieving mattress, we saw the mattress in )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 96.75 Tm (place and in good working order. During the visit in January we checked the individual )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 79.26 Tm (on numerous occasions during the two days we were at the home and noted that this )Tj ET endstream endobj 62 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 63 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (25)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 461.27 w 33.45 580.77 m 563.65 580.77 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 439.9 w 32.32 568.96 m 564.78 568.96 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 346.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 346.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 347.88 m 566.98 347.88 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (person was never sat on the pressure relief cushion. A requirement was made that the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (registered person must ensure that equipment which may be required must be )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (provided. The individual to whom the requirement pertained at our last visit has since )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (left the home, however we did note that there were a number of people sitting on )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (pressure relief cushions and the manager told us that a further twenty cushions had )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (been ordered by the provider. Other aids in place at the home, noted by us were; a )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (standard, hoists, bathing aids, bed rails, handrails, manual handling belts and pressure )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (relieving mattresses and hi/low beds. It was also noted that during our visit a )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (contractor was on site to repair a faulty air mattress, the fault had been noted that )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (morning and had been repaired by lunchtime. It was also at our last visit that we )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (recommended that staff should be reminded to support people at the home, who have )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (short term memory difficulties, with the use of their aids in order that they may )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (benefit from there use, this had been discussed with staff at a staff meeting. We saw )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (pressure relieving, mobility and sensory aids in use at the home and witnessed no )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (concerns in this area at the time.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (During our time at the home we viewed a number of individuals rooms and time was )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (spent in the lounge areas chatting with residents. Individuals rooms had been )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (personalised in order to reflect individuals tastes with ornaments, posters, )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (photographs and pictures. One gentleman was sat in a chair which he had brought )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (from home and told us that it made his room more comfortable.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (The home was found to be clean, tidy and odour free. Domestic and laundry staff are )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (employed at the home and were seen by us going about their duties. Facilities are )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm (available for the disposal of clinical waste.)Tj ET endstream endobj 64 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 65 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (26)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.13 Tm (Staffing)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 12 Tf BT 1 0 0 1 28.35 747.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.81 Tm (These are the outcomes that people )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 730.81 Tm (staying in care homes)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 730.81 Tm ( should experience. They )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 713.31 Tm (reflect the things that people have said are important to them:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 700.85 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 104.25 w 32.32 644.29 m 562.53 644.29 l S 0.001 w 1 1 1 RG 17 w 31.2 601.79 m 563.65 601.79 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 611.42 m 565.85 611.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.67 m 565.85 698.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 611.42 m 565.85 611.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 592.17 m 565.85 592.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.74 m 30.07 591.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.74 m 564.78 591.09 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 685.48 Tm (People have safe and appropriate support as there are enough competent staff on duty )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.48 Tm (at all times. They have confidence in the staff at the home because checks have been )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.48 Tm (done to make sure that they are suitable to care for them. Their needs are met and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.48 Tm (they are cared for by staff who get the relevant training and support from their )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 617.48 Tm (managers.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.23 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 573.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 551.86 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 148.49 551.86 Tm (staying in this care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 305.46 551.86 Tm (experience)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 370.91 551.86 Tm (:)Tj ET /F6 8 Tf BT 1 0 0 1 28.35 534.68 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 242.45 w 33.45 409.51 m 563.65 409.51 l S 0.001 w 1 1 1 RG 22.5 w 31.2 521.73 m 565.9 521.73 l S 0.001 w 219.95 w 32.32 398.26 m 564.78 398.26 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 509.36 m 566.98 509.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 510.44 m 31.2 286.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 510.44 m 565.9 286.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 509.36 m 565.9 509.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 287.16 m 566.98 287.16 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 518.42 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 493.68 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 258.02 493.68 Tm (adequate)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 318.25 493.68 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 476.18 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 456.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 436.19 Tm (Staffing numbers provided at the home are appropriate to the assessed needs of those )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 418.69 Tm (who are living at the home.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 401.2 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 383.7 Tm (Those living at the home are supported and protected by the homes recruitment policy )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 366.2 Tm (and practice. Since our last visit staff have completed training in a number of core )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 348.71 Tm (areas, however, there are staff at this home who have not received training in first aid, )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 331.21 Tm (furthermore, staff would benefit from training about the Mental Capacity Act in order )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 313.72 Tm (that they can ensure that they are aware of the rights of individuals and that the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 296.22 Tm (service provided is in line with relevant legislation.)Tj ET 0.99608 0.9451 0.76078 RG 193.06 w 33.45 164.76 m 563.65 164.76 l S 0.001 w 1 1 1 RG 22.5 w 31.2 252.29 m 565.9 252.29 l S 0.001 w 171.69 w 32.32 152.95 m 564.78 152.95 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 239.92 m 566.98 239.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 240.99 m 31.2 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 240.99 m 565.9 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 239.92 m 565.9 239.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 65.97 m 566.98 65.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 248.98 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 224.23 Tm (Upon arrival at the home the manager was on duty as were two nurse qualified staff, )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 206.74 Tm (five care assistants, an administrator, cook, laundry and a domestic member of staff. )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 189.24 Tm (Twenty one people were living in the home at the time of our visit. we viewed the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 171.74 Tm (staffing rotas and saw that these level of staffing are consistently provided, There are )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 154.25 Tm (waking night staff on duty to support people during the night.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 136.75 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 119.26 Tm (During our last key visit to the home requirements we made in respect of the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 101.76 Tm (recruitment documentation which must be in place in order to protect those living at )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 84.26 Tm (the home. These were that the The registered person must have criminal records )Tj ET endstream endobj 66 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 67 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (27)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 742.05 w 33.45 440.38 m 563.65 440.38 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.68 w 32.32 428.57 m 564.78 428.57 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.1 m 566.98 67.1 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (bureau checks in place for those staff employed at the home and also that all staff )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (employed at the home must have in place two written references. This is to evidence )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (that suitable staff are employed at the home to support people who are vulnerable. At )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (this site visit we reviewed the files of staff, including two newly appointed members of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (staff and found these requirements to have been met. We saw that since our last visit )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (that the manager had undertaken a full audit of records held for staff. Information )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (which had been previously missing had been requested and obtained. We saw that )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (staff had in place criminal records bureau checks, protection of vulnerable adults )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (checks, verification of identification, completed application history \(with no gaps\), )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (work permits and visas were in place for overseas staff and references. We saw that )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (these staff had commenced their induction and certificates of previous qualifications )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (and training attended were in place.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (During our last visit we recommended that contracts of employment or letters of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (engagement should be in place for all members of staff employed at the home, this )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (was because these were not in place for all staff. It was on the second day of our last )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (visit to the home that these letters were being issued to staff. At this visit we asked )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (five staff, including the manager if letters of engagement had been given to all, the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (manager confirmed that this was the case and staff we spoke with also said the same, )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (copies of these letters were also seen on staff files these outlined the number of hours )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (to be worked each week, annual leave entitlement and rates of pay per hour.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (At our last visit to the home very little evidence was in place to demonstrate that staff )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (had completed an induction in order to provide a basis for new staff employed at the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm (home. We recommended that records of induction must be maintained by the home to )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 341.7 Tm (evidence that this had taken place and also in order that a review of the quality and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 324.2 Tm (content of the induction may be reviewed. At this visit we reviewed the files of the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 306.71 Tm (most recently appointed members of staff. We saw that individuals had a records of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 289.21 Tm (the induction they had completed, these were in line with the requirements required )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 271.71 Tm (by Skills for Care.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 254.22 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 236.72 Tm (During our last key visit we reviewed staff training. We noted that this was an area in )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 219.23 Tm (need of improvement in order that staff had the knowledge and understanding in core )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 201.73 Tm (areas in order to support fully the people who live at the home. A requirement was )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 184.23 Tm (made that The registered person should make arrangements by training staff or other )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 166.74 Tm (measures to prevent service users from being harmed or placed at risk. The registered )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 149.24 Tm (person should make arrangements for staff to receive training in the protection of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 131.75 Tm (vulnerable adults and first aid. During this visit we reviewed the audit of training )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 114.25 Tm (completed at the home, this had been completed by the manager. We saw that since )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 96.75 Tm (our last visit to the home in January two staff have completed training to support )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 79.26 Tm (people with their continence care, ten staff have completed care of aging skin, four )Tj ET endstream endobj 68 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 69 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (28)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 426.28 w 33.45 598.27 m 563.65 598.27 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 404.91 w 32.32 586.45 m 564.78 586.45 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 381.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 381.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 382.88 m 566.98 382.88 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (staff have undertaken manual handling training, fourteen staff have completed )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (dementia awareness, with more training planned for this area. Also training has taken )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (place in respect of basic food hygiene and control of substances hazardous to health. )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (During our visit a number of staff were undertaking 'in house' training, this involves )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (watching DVDs and completing a questionnaire afterwords to check individuals )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (knowledge and understanding. Those DVDs in place included health & safety, dealing )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (with behaviour which challenges, first aid, fire hazards and fire prevention, food )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (hygiene and manual handling theory. We saw that each member of staff had an )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (individual training record in place, this is much improved as these were not at our last )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (site visit and it was difficult to track what people had completed. we also saw that )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (people had certificates in place to evidence that the training had been completed. At )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (our last visit we recommended that the home undertake a full audit of the training )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (which had been completed by staff as this would provide the basis of a strategy upon )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (which to ensure that all staff have the necessary skills and knowledge to work in this )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (care environment. The manager showed us the audit that had been undertaken, all )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (staff had been included and a recorded they had undertaken, were booked into do )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (were also recorded. Whilst we acknowledge that considerable efforts have been made )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (by the home to provide training for staff and much training has been completed by )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (staff since our visit to the home all staff have not completed training in core areas )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (such as first aid and the protection of vulnerable adults. The manager of the home )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (informed us of the measures taken to access these training courses for staff and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (however the requirement has not been met in this key area and will remain and will be )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (reviewed by us when we next visit the home. )Tj ET endstream endobj 70 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 71 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (29)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.13 Tm (Management and administration)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 12 Tf BT 1 0 0 1 28.35 747.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 730.81 Tm (These are the outcomes that people )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 250.51 730.81 Tm (staying in care homes)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 383.43 730.81 Tm ( should experience. They )Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 713.31 Tm (reflect the things that people have said are important to them:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F6 5 Tf BT 1 0 0 1 28.35 700.85 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 189.25 w 32.32 601.79 m 562.53 601.79 l S 0.001 w 1 1 1 RG 102 w 31.2 559.29 m 563.65 559.29 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 611.42 m 565.85 611.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.67 m 565.85 698.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 611.42 m 565.85 611.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 507.17 m 565.85 507.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.74 m 30.07 506.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.74 m 564.78 506.09 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 685.48 Tm (People have confidence in the care home because it is led and managed appropriately. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 668.48 Tm (People control their own money and choose how they spend it. If they or someone )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 651.48 Tm (close to them cannot manage their money, it is managed by the care home in their )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 634.48 Tm (best interests. The environment is safe for people and staff because appropriate health )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 617.48 Tm (and safety practices are carried out.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 598.23 Tm (People get the right support from the care home because the manager runs it )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 581.23 Tm (appropriately with an open approach that makes them feel valued and respected. The )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 564.23 Tm (people staying at the home are safeguarded because it follows clear financial and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 547.23 Tm (accounting procedures, keeps records appropriately and ensures their staff understand )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 530.23 Tm (the way things should be done. They get the right care because the staff are )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 513.23 Tm (supervised and supported by their managers.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 488.91 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 466.86 Tm (This is what people )Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 148.49 466.86 Tm (staying in this care home)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 305.46 466.86 Tm (experience)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 370.91 466.86 Tm (:)Tj ET /F6 8 Tf BT 1 0 0 1 28.35 449.68 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 224.95 w 33.45 333.26 m 563.65 333.26 l S 0.001 w 1 1 1 RG 22.5 w 31.2 436.73 m 565.9 436.73 l S 0.001 w 202.46 w 32.32 322.01 m 564.78 322.01 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 424.36 m 566.98 424.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 425.44 m 31.2 218.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 425.44 m 565.9 218.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 424.36 m 565.9 424.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 219.65 m 566.98 219.65 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 433.42 Tm (Judgement:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 408.68 Tm (People using this service experience )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 258.02 408.68 Tm (adequate)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 318.25 408.68 Tm (quality outcomes in this area. We have )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 391.18 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 371.18 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.47 351.19 Tm (The registered provider and the manager have worked diligently in order to meet the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 333.69 Tm (number of requirements which had been been made during our last visit to the )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 316.2 Tm (service. There remains two outstanding requirements in respect of the management )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 298.7 Tm (arrangements for the home and the annual quality assurance assessment required by )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 281.2 Tm (the Commission. New concerns were noted in respect of accident response and )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 263.71 Tm (recording in this area must be improved an audit of accidents should also be )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 246.21 Tm (undertaken in order to look at possible causal factors and how these may be )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 228.72 Tm (eliminated or reduced to protect people and keep them safe. )Tj ET 0.99608 0.9451 0.76078 RG 125.56 w 33.45 131.01 m 563.65 131.01 l S 0.001 w 1 1 1 RG 22.5 w 31.2 184.79 m 565.9 184.79 l S 0.001 w 104.19 w 32.32 119.19 m 564.78 119.19 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 172.41 m 566.98 172.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 173.49 m 31.2 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 173.49 m 565.9 64.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 172.41 m 565.9 172.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 65.97 m 566.98 65.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 181.47 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 35.47 156.73 Tm (During our last visit to the service the manager in post was suspended, this manager )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 139.23 Tm (has since left and the home is currently being managed by Peter Kong, Mr Kong is )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 121.74 Tm (currently the Registered Manager at Chatsworth House. Chatsworth House is also )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 104.24 Tm (owned by the Registered Provider Mr Baryah. At our last visit a requirement was made )Tj ET /F2 12 Tf BT 1 0 0 1 35.47 86.74 Tm (that the registered provider must appoint an individual to manage the care home.This )Tj ET endstream endobj 72 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 73 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (30)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 742.05 w 33.45 440.38 m 563.65 440.38 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.68 w 32.32 428.57 m 564.78 428.57 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.1 m 566.98 67.1 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (is to ensure that people live in a home which is run and managed by a person who is )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (fit to be in charge. The manager in post should submit their application to us in order )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (that we can determine his 'fitness'. The timescale for compliance for this requirement )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (had not yet passed. Mr Kong confirmed to us that he was in the process of completing )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (his application form and this would be forwarded to us for our consideration within the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (next six weeks.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (Supervision reports in staff files demonstrated that areas of discussions included work )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (performance in terms of strengths and weaknesses and how these impact on staff )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (practice, medication, policies and procedures were also covered. Since our last visit )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (five members of staff have received formal, recorded supervision and within these )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (records were saw that poor performance and practice issues had been addressed as )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (well as providing staff with an opportunity to discuss their role and how they can be )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (supported by the management of the home.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (Improvements have been made to ensure that the management of the home is )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (monitored. We saw that the last recorded visit to the service took place in February )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (2009, those living and working at the home were consulted as part of the process and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (comments from these were recorded and comments were favorable about the service. )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (Within the report we saw that the premises are reviewed to ensure that it is well )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (maintained, clean and odour free. We saw that notifications about people living at the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (home and record keeping are reviewed. It was confirmed to us by Mr Baryah that the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (visits undertaken on behalf of the registered provider are now completed by someone )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (external to the organisation, these visits would be unannounced and an addition to the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm (formal supervision arranged for the manager.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 341.7 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 324.2 Tm (Prior to our last visit to the service in January 2009 we received an Annual Quality )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 306.71 Tm (Assurance Assessment, this had been completed by the former manager of the home. )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 289.21 Tm (We were not satisfied with the level of information provided and the quality of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 271.71 Tm (information recorded was not of a sufficient standard. We discussed this with the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 254.22 Tm (registered provider and required that the registered person must establish and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 236.72 Tm (maintain a system for reviewing and improving the quality of the care provided at the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 219.23 Tm (home. It was agreed that the registered person should re submit the Annual Quality )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 201.73 Tm (Assurance Assessment in order to demonstrate how the service delivered is being )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 184.23 Tm (monitored and kept under review. The timescale for compliance had not yet been )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 166.74 Tm (reached, we were assured by the provider that this requirement would be met and the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 149.24 Tm (information requested would be forwarded to us.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 131.75 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 114.25 Tm (During this visit we reviewed how the registered provider monitors quality in the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 96.75 Tm (home. We saw that the questionnaire was detailed and covered areas such as quality )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 79.26 Tm (of the environment, the quality of care received from staff employed at the home and )Tj ET endstream endobj 74 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 75 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (31)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 742.05 w 33.45 440.38 m 563.65 440.38 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.68 w 32.32 428.57 m 564.78 428.57 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.1 m 566.98 67.1 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (quality of meals. The questionnaire also asked people if they thought they are given )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (the opportunity to express their views about the home and does anything need to be )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (changed to make it better. These surveys had been sent to relatives of individuals who )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (live at the home and also from people living at the home. We saw that levels of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (satisfaction have improved within the past few weeks and comments seen within )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (completed questionnaires included; "The only issue I have is communication, although )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (this is getting better", "communication is better now that Peter is in charge", "things )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (have been improving greatly over the past few weeks" "I am happier now with the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (care that my relative is receiving, the owner of the home has actioned some changes )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (as a result of an initial complaint", "The staff are very good indeed, in fact I don't think )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (they could be much better". One person did comment that they felt their mother was )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (being assisted to bed too early and that they were not happy with this situation. We )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (were fortunate to meet up with this person during our time at the home and they told )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (us that they had made this comment to the home, they told us that since they had )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (raised the issue their relative was going to bed at a more reasonable time, in line with )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (their own preference and choice. This relative also told us that things had much )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (improved at the home and they were positive that things would continue to do so. This )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (relative told us that if they had any concerns about their relatives care they would )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (have no hesitation in reporting this to the manager. We asked the manager how the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (information provided within the completed questionnaires would improve the service at )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (the home, Mr Kong told us that issues are discussed with both the owner of the home )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (and with the staff team. We saw minutes of staff meetings and saw that these )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (meetings are taking place each week. Care, health and support needs of those living at )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (the home are discussed in order to provide some continuity of care and consistency in )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm (staff practice. We have recommended that the home forward to The Commission a )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 341.7 Tm (copy of their response and proposed actions when they have received all of the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 324.2 Tm (completed quality assurance questionnaires from service users and others.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 306.71 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 289.21 Tm (During our last key visit to the service which was completed in January 2009 we )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 271.71 Tm (reported that there were people living at the home who did not have a manual )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 254.22 Tm (handling assessment in place and also that for those people who had assessments in )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 236.72 Tm (place that these were confusing and had conflicting information recorded within them, )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 219.23 Tm (A requirement was made that The registered person must ensure that manual )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 201.73 Tm (handling risk assessments are in place for all who live at the home, This is to record )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 184.23 Tm (how individuals will be supported in a safe manner. Within the care records we )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 166.74 Tm (reviewed we saw that each person had a full and detailed assessment in place, it will )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 149.24 Tm (outlined individuals needs, the staff support and equipment which is needed. We also )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 131.75 Tm (saw that since our last visit the home had introduced a falls assessment which also )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 114.25 Tm (linked into individuals plan of care. These had been well written. During our last visit )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 96.75 Tm (we observed on three occasions staff using unsafe manual handling techniques which )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 79.26 Tm (put both the service users and themselves at risk of injury. A requirement was made )Tj ET endstream endobj 77 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 78 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (32)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 742.05 w 33.45 440.38 m 563.65 440.38 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 720.68 w 32.32 428.57 m 564.78 428.57 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 66.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 67.1 m 566.98 67.1 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (that the registered person should make suitable arrangements to provide a safe )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (system for the moving and handling of service users. Staff confirmed to us that they )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (had received manual handling training and that they had found this both useful and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (informative. We did not observe any poor practice during this visit.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (During our last key visit to the home we noted that there are a number of people who )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (require the support of rails in their bed in order that they do not fall out. The use of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (these aids can be seen as a form of restraint and sometimes may not be appropriate )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (for those who have a dementia and may not understand the purpose of these aids. at )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (out last visit we recommended that consent should be obtained for the use of bed rails )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (in order to demonstrate that consultation over the use of this equipment had been )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (obtained. Of the four people whose records were checked we saw that consent had )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm (been obtained, this was dated and signed for all four individuals.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (During our last visit to the home in January 2009 we were concerned to note that one )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (of the residents call bell was not inserted into the wall connection fully and therefore )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (they were unable to summon assistance from staff. This person also told us that when )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (they called out for staff that they did not respond. A requirement was made that The )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (registered person should ensure that the unnecessary risks to the health or safety of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (service users are identified and so far as possible eliminated, that the registered )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (person shall ensure that those living at the home are able to summon staff for )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (assistance. Upon arrival and during our visit we checked the connection for this )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (emergency call bell and found at all times it to be connected. We also observed staff )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (responding to the individuals request for assistance and this was done in a timely )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm (prompt manner. Since our last visit the home have also introduced a daily bell check )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 341.7 Tm (procedure, there were some broken nurse call sockets and these have now been )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 324.2 Tm (repaired. Staff have also been informed that it is a disciplinary offense to remove a )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 306.71 Tm (nurse call lead.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 289.21 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 271.71 Tm (When we were at the home in January 2009 we noted that there had been incidents )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 254.22 Tm (which had not been reported to us, a requirement was made that The registered )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 236.72 Tm (person should ensure that incidents which adversely affect the wellbeing of individuals )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 219.23 Tm (living at the home are reported to us. This is to ensure that incidents which adversely )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 201.73 Tm (affect the wellbeing of individuals living at the home are responded to appropriately. )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 184.23 Tm (This requirement has been met. The home have completed notification forms and have )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 166.74 Tm (sent them to us, the reports had been fully completed and recorded what actions had )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 149.24 Tm (been taken to support people.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 131.75 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 114.25 Tm (During this visit we reviewed the accident records for people living at the home. We )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 96.75 Tm (reviewed records covering February 2009 and were concerned to note that four falls )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 79.26 Tm (were recorded as occurring between two and five thirty pm. It was also found that )Tj ET endstream endobj 79 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 80 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (33)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 0.76078 RG 723.71 w 33.45 449.55 m 563.65 449.55 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 702.34 w 32.32 437.74 m 564.78 437.74 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 84.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 84.37 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 85.44 m 566.98 85.44 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 779.1 Tm (although immediate first aid responses were recorded these did not provide sufficient )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 761.6 Tm (detail to evidence that sufficient and appropriate actions had been taken to prevent )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 744.11 Tm (recurrence and to evidence that the imput of healthcare professionals had been )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 726.61 Tm (considered, furthermore there was no evidence to show that the care plans, or risk )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 709.11 Tm (assessments had been updated to reflect falls which ad occurred. It is required that a )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 691.62 Tm (full audit is undertaken to evaluate the falls which have occurred to review what action )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 674.12 Tm (should be taken to prevent reoccurrance, a referral to the falls prevention advisory )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 656.63 Tm (service should also be undertaken to ensure that people are being supported in line )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 639.13 Tm (with their healthcare needs and furthermore recording must be improved within )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 621.63 Tm (accident reports to record what recommendations/actions have been taken to prevent )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 604.14 Tm (reoccurrance, where possible and to incorporate the review of individuals care plan )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 586.64 Tm (and risk assessments.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 569.15 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 551.65 Tm (During our last visit to the service a requirement was made by us that The registered )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 534.15 Tm (provider must consult with the fire authority in order to take adequate precautions )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 516.66 Tm (against the risk of fire. This was to ensure that those living at the home are not at risk )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 499.16 Tm (and to also ensure that the home have a suitable, effective fire risk assessment in )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 481.67 Tm (place. We also wanted to ensure that weekly and monthly safety checks are being )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 464.17 Tm (completed, as required to ensure the safety and protection of those who live and work )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 446.67 Tm (at the home. During this visit we reviewed fire safety. We reviewed the fire logbook )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 429.18 Tm (and saw that that checks have been undertaken as required on weekly, daily and )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 411.68 Tm (monthly basis. The home have a detailed personal emergency evacuation plan which )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 394.19 Tm (records clearly what action staff must take in the event of the fire alarm being )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 376.69 Tm (activated. We saw that staff have undertaken fire safety instruction training and fire )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 359.19 Tm (drills are arranged to ensure staff know how to respond in the event of a fire )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 341.7 Tm (emergency. We saw that the home have in place a fully recorded fire risk assessment )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 324.2 Tm (which includes information about the premises, occupancy at the home and identified )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 306.71 Tm (potential hazards and how these are controlled to reduce the likelihood of a fire )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 289.21 Tm (occurring at the home. This risk assessment was forwarded to us by the provider )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 271.71 Tm (following our last visit to the home.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 254.22 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.22 236.72 Tm (During our last visit to the home we had some concerns about the financial viability of )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 219.23 Tm (the business and requested that the provider send to us within two weeks of the )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 201.73 Tm (completion of the inspection the annual accounts of the care home certified by an )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 184.23 Tm (accountant and also a reference to be obtained from the bank expressing an opinion as )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 166.74 Tm (to the registered providers financial standing. This was to ensure that those living at )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 149.24 Tm (the home are suitable protected and to evidence the financial viability of the business. )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 131.75 Tm (The requested information was received by us within the timescale requested and our )Tj ET /F2 12 Tf BT 1 0 0 1 33.22 114.25 Tm (concerns had been unfounded.)Tj ET /F2 12 Tf BT 1 0 0 1 33.22 96.75 Tm ()Tj ET endstream endobj 81 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 82 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 56.81 m 566.93 56.81 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 53.04 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 53.04 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 53.04 Tm (34)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 526.07 53.04 Tm (of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 53.04 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr endstream endobj 83 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 85 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (35)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 31.8 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99216 0.9451 0.76078 RG 36.25 w 29.47 793.28 m 564.97 793.28 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 28.35 784.78 m 422.1 784.78 l S 0.001 w 17 w 424.35 784.78 m 467.1 784.78 l S 0.001 w 1 1 1 RG 17 w 469.35 784.78 m 494.1 784.78 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 496.35 784.78 m 539.1 784.78 l S 0.001 w 1 1 1 RG 17 w 541.35 784.78 m 566.1 784.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 813.65 m 568.3 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 775.15 m 568.3 775.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 814.73 m 27.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 795.48 m 423.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 795.48 m 468.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 795.48 m 495.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 795.48 m 540.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 814.73 m 567.22 774.08 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 33.75 800.47 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F2 12 Tf BT 1 0 0 1 429.75 781.22 Tm (Yes)Tj ET /F7 12 Tf BT 1 0 0 1 476.37 783.16 Tm (5)Tj ET /F2 12 Tf BT 1 0 0 1 501.75 781.22 Tm (No)Tj ET /F7 12 Tf BT 1 0 0 1 546.75 783.16 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 69.18 w 31.2 683.94 m 566.2 683.94 l S 0.001 w 30.3 w 31.2 631.95 m 91 631.95 l S 0.001 w 30.3 w 93.25 631.95 m 197.4 631.95 l S 0.001 w 30.3 w 199.65 631.95 m 289.5 631.95 l S 0.001 w 30.3 w 291.75 631.95 m 473.9 631.95 l S 0.001 w 30.3 w 476.15 631.95 m 566.2 631.95 l S 0.001 w 1 1 1 RG 183.96 w 31.2 522.57 m 91.05 522.57 l S 0.001 w 183.96 w 93.3 522.57 m 197.4 522.57 l S 0.001 w 183.96 w 199.65 522.57 m 289.45 522.57 l S 0.001 w 183.96 w 291.7 522.57 m 473.8 522.57 l S 0.001 w 183.96 w 476.05 522.57 m 566.1 522.57 l S 0.001 w 125.64 w 31.2 365.52 m 91.05 365.52 l S 0.001 w 125.64 w 93.3 365.52 m 197.4 365.52 l S 0.001 w 125.64 w 199.65 365.52 m 289.45 365.52 l S 0.001 w 125.64 w 291.7 365.52 m 473.8 365.52 l S 0.001 w 125.64 w 476.05 365.52 m 566.1 365.52 l S 0.001 w 198.54 w 31.2 201.18 m 91.05 201.18 l S 0.001 w 198.54 w 93.3 201.18 m 197.4 201.18 l S 0.001 w 198.54 w 199.65 201.18 m 289.45 201.18 l S 0.001 w 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616.75 m 92.17 99.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 649.3 m 198.52 99.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 616.75 m 290.57 99.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 616.75 m 474.92 99.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 720.73 m 567.32 99.71 l S 0.001 w [] 0 d /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 702.45 Tm (Outstanding statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 684.03 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 669.45 Tm (been met.)Tj ET /F2 12 Tf BT 1 0 0 1 95.57 669.45 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 104.02 669.45 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 654.87 Tm (Act 2000, Care Homes Regulations 2001 and the National Minimum Standards.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 637.05 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 634.05 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 634.05 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 634.05 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 634.05 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 621.9 Tm (action)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 602.49 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 599.49 Tm (18)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 599.49 Tm (13)Tj ET /F2 12 Tf BT 1 0 0 1 294.55 599.49 Tm (The registered person should )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 584.91 Tm (make arangements by )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 570.33 Tm (training staff or other )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 555.75 Tm (measures to prevent service )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 541.17 Tm (users from being harmed or )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 526.59 Tm (placed at risk.)Tj ET /F2 12 Tf BT 1 0 0 1 294.55 509.01 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 294.55 494.43 Tm (The registered person should )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 479.85 Tm (make arangements for staff )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 465.27 Tm (to recieve training in the )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 450.69 Tm (protection of vulnerable )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 436.11 Tm (adults and first aid.)Tj ET /F2 12 Tf BT 1 0 0 1 478.9 599.49 Tm (23/03/2009)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 416.28 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 413.28 Tm (31)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 413.28 Tm (8)Tj ET /F2 12 Tf BT 1 0 0 1 294.55 413.28 Tm (The registered provider must )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 398.7 Tm (appoint an individual to )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 384.12 Tm (manage the care home.)Tj ET /F2 12 Tf BT 1 0 0 1 294.55 366.54 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 294.55 351.96 Tm (This is to ensure that people )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 337.38 Tm (live in a home which is run )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 322.8 Tm (and managed by a person )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 308.22 Tm (who is fit to be in charge.)Tj ET /F2 12 Tf BT 1 0 0 1 478.9 413.28 Tm (30/03/2009)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 288.39 Tm (3)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 285.39 Tm (33)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 285.39 Tm (24)Tj ET /F2 12 Tf BT 1 0 0 1 294.55 285.39 Tm (The registered person must )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 270.81 Tm (establish and maintain a )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 256.23 Tm (system for reviewing and )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 241.65 Tm (improving the quality of the )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 227.07 Tm (care provided at the home.)Tj ET /F2 12 Tf BT 1 0 0 1 294.55 209.49 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 294.55 194.91 Tm (The registered person should )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 180.33 Tm (re submit the Annual Quality )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 165.75 Tm (Assurance Assessment in )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 151.17 Tm (order to demonstrate how )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 136.59 Tm (the service delivered is being )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 122.01 Tm (monitored and kept under )Tj ET /F2 12 Tf BT 1 0 0 1 294.55 107.43 Tm (review)Tj ET /F2 12 Tf BT 1 0 0 1 478.9 285.39 Tm (16/03/2009)Tj ET endstream endobj 86 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 87 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (36)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 31.8 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 797.57 Tm (Requirements and recommendations from this inspection:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 782.15 Tm ()Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 0.99608 0.9451 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requirements:)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 742.32 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 727.74 Tm (The registered person had to meet these within 48 hours.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 709.92 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 706.92 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 706.92 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 706.92 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 706.92 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 694.77 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 66.74 w 31.2 617.8 m 566.2 617.8 l S 0.001 w 30.3 w 31.2 567.03 m 91 567.03 l S 0.001 w 30.3 w 93.25 567.03 m 197.4 567.03 l S 0.001 w 30.3 w 199.65 567.03 m 289.5 567.03 l S 0.001 w 30.3 w 291.75 567.03 m 473.9 567.03 l S 0.001 w 30.3 w 476.15 567.03 m 566.2 567.03 l S 0.001 w 1 1 1 RG 272 w 31.2 413.63 m 91.05 413.63 l S 0.001 w 272 w 93.3 413.63 m 197.4 413.63 l 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m 568.3 276.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 61.78 m 568.3 61.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 653.38 m 30.07 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 551.84 m 92.17 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 584.39 m 198.52 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 551.84 m 290.57 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 551.84 m 474.92 60.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 653.38 m 567.32 60.7 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 639.11 Tm (Statutory requirements)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 619.11 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 604.53 Tm (Standards Act 2000, Care Homes)Tj ET /F2 12 Tf BT 1 0 0 1 239.77 604.53 Tm (Regulations 2001 and the National Minimum )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 589.95 Tm (Standards. The registered person\(s\) must do this within the timescales we have set.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 572.13 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 569.13 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 569.13 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 569.13 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 569.13 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 556.98 Tm (action)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 537.57 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 201.55 537.57 Tm (13)Tj ET /F2 12 Tf BT 1 0 0 1 298.05 537.57 Tm (The Registered Person shall )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 520.57 Tm (make suitable arrangements )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 503.57 Tm (for those who use the )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 486.57 Tm (service that unnecessary )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 469.57 Tm (risks to health and safety )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 452.57 Tm (are identified as so far as )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 435.57 Tm (possible, eliminated.)Tj ET /F2 12 Tf BT 1 0 0 1 298.05 418.57 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 298.05 401.57 Tm (A full audit of accidents )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 384.57 Tm (should be undertaken in )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 367.57 Tm (order to look at why these )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 350.57 Tm (had occurred, to review if )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 333.57 Tm (there are any patterns at to )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 316.57 Tm (look at methods and actions )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 299.57 Tm (required to prevent )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 282.57 Tm (reoccurrance.)Tj ET /F2 12 Tf BT 1 0 0 1 482.1 537.57 Tm (01/05/2009)Tj ET /F2 12 Tf BT 1 0 0 1 554.05 537.57 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.5 263.32 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 99.3 263.32 Tm (30)Tj ET /F2 12 Tf BT 1 0 0 1 201.55 263.32 Tm (18)Tj ET /F2 12 Tf BT 1 0 0 1 298.05 263.32 Tm (The registered person shall )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 246.32 Tm (ensure that persons )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 229.32 Tm (employed by the home )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 212.32 Tm (receive training appropriate )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 195.32 Tm (to the work they are to )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 178.32 Tm (perform.)Tj ET /F2 12 Tf BT 1 0 0 1 298.05 161.32 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 298.05 144.32 Tm (Staff must undertake )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 127.32 Tm (training about the Mental )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 110.32 Tm (Capacity Act in order that )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 93.32 Tm (they are fully conversant )Tj ET /F2 12 Tf BT 1 0 0 1 298.05 76.32 Tm (with the rights of people )Tj ET /F2 12 Tf BT 1 0 0 1 482.1 263.32 Tm (05/06/2009)Tj ET /F2 12 Tf BT 1 0 0 1 554.05 263.32 Tm ()Tj ET endstream endobj 88 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 89 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (37)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 31.8 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 1 1 1 RG 68 w 31.2 778.53 m 91.05 778.53 l S 0.001 w 68 w 93.3 778.53 m 197.4 778.53 l S 0.001 w 68 w 199.65 778.53 m 289.45 778.53 l S 0.001 w 68 w 291.7 778.53 m 473.8 778.53 l S 0.001 w 68 w 476.05 778.53 m 566.1 778.53 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 813.65 m 568.3 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 743.4 m 568.3 743.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 742.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 814.73 m 92.17 742.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 814.73 m 198.52 742.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 814.73 m 290.57 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28.99 566.32 m 568.3 566.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 528.91 m 568.3 528.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 491.5 m 568.3 491.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 424.93 m 568.3 424.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 343.78 m 568.3 343.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 709.36 m 30.07 342.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 619.39 m 92.17 342.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 639.79 m 198.52 342.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 709.36 m 567.32 342.7 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 692.09 Tm (Recommendations)Tj ET 0.99216 0.89804 0.5451 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 674.51 Tm (These recommendations are taken from the best practice described in the National )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 659.93 Tm (Minimum Standards and the registered person\(s\) should consider them as a way of )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 645.35 Tm (improving their service.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 627.53 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 624.53 Tm (Refer to Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 624.53 Tm (Good Practice Recommendations)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 602.12 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 602.12 Tm (12)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 602.12 Tm (Activities to be provided should be age appropriate and )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 587.54 Tm (tailored to the needs and choices of people living at the )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 572.96 Tm (home. Items should be provided in order to facilitate this.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 550.13 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 550.13 Tm (12)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 550.13 Tm (Life history information should be in place for all where )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 535.55 Tm (possible.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 512.72 Tm (3)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 512.72 Tm (20)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 512.72 Tm (Further consideration should be given to the environment )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 498.14 Tm (in order that it can meet the needs of those with dementia.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 475.31 Tm (4)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 475.31 Tm (33)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 475.31 Tm (The home should forward to The Commission a copy of )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 460.73 Tm (their response and proposed actions when they have )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 446.15 Tm (received all of the completed quality assurance )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 431.57 Tm (questionnaires from service users and others.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 408.74 Tm (5)Tj ET /F2 12 Tf BT 1 0 0 1 96.15 408.74 Tm (38)Tj ET /F2 12 Tf BT 1 0 0 1 202.5 408.74 Tm (Recording should be improved within accident records in )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 394.16 Tm (order to demonstrate what action has been taken to protect )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 379.58 Tm (and ensure the safety of people living in the home and )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 365 Tm (these should also record whether the care plan and risk )Tj ET /F2 12 Tf BT 1 0 0 1 202.5 350.42 Tm (assessments have been reviewed as part of the process.)Tj ET endstream endobj 90 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 91 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 30.79 Tm (Care Homes for Older People)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 522.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 540.49 31.8 Tm (38)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr 22.5 w 22.95 802.41 m 560.45 802.41 l S 0.001 w /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 799.09 Tm (Helpline:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 10 Tf BT 1 0 0 1 28.35 781.11 Tm ()Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 759.6 Tm (Telephone:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 100.11 759.6 Tm (03000 616161 or )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 739.6 Tm (Textphone:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 101.5 739.6 Tm (or )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 719.61 Tm (Email:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 71.07 719.61 Tm (enquiries@cqc.org.uk)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 699.61 Tm (Web:)Tj ET 0.98431 0.78824 0.08627 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 64.35 699.61 Tm (www.cqc.org.uk)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 679.61 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 659.62 Tm (We want people to be able to access this information. If you would like a summary in a )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 642.12 Tm (different format or language please contact our helpline or go to our website.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 602.63 Tm (Copyright \()Tj ET /F2 12 Tf BT 1 0 0 1 112.69 602.63 Tm (2009)Tj ET /F2 12 Tf BT 1 0 0 1 143.22 602.63 Tm (\) Commission for Social Care Inspection \(CSCI\). This publication may )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 585.13 Tm (be reproduced in whole or in part, free of charge, in any format or medium provided )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 567.63 Tm (that it is not used for commercial gain. This consent is subject to the material being )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 550.14 Tm (reproduced accurately and on proviso that it is not used in a derogatory manner or )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 532.64 Tm (misleading context. 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Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Thu Oct 09 15:49:19 2008 % Converted from TrueType font 'ARIAL.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.76) readonly def /Notice (Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved) readonly def /FullName (Arial) readonly def /FamilyName (Arial) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -106 def /UnderlineThickness 73 def end readonly def /FontName /ArialMT def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-46 -210 1000 896} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /periodcentered put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B T13҂uGFsnA S1_ z.H@sV-umQ/ rgrVFcSctóinuk̾uA M[\b y9_ )(ib]o7PaZk=JI4wr QeR-ӐhX}Qt 1ݫja@K^ }= j"D3XU:*u?| 6&f]'(VY k?YODn7Or>TɩZfZvZ7N-N}.^1>dL,͝0n8^|0~ZPFP^̵x} Tj9th ?H2wr=\aK&cE"*X8)nXZI- Rҿ mRdokh_`V#wp; նגdRyf,jL%>lzr{,V\d6koXp a~( q;(I9zF<2(u4Z+(9%%W# )3Z+B gmMJۿ;5t2&M}wP-B*' lC7AEÐ-XaTu:RD/ ~Xmv@JO"Ⲕ!d #\8_A#~#aMzNNZ2>ieec5+#TMg]Ⴤ]p9jqe^alǣ̏:Ϯ6~O(SW™^tpTeͦVzĻ[ u}R'S;W`W^3OYEcN,&$/A90O &&!g.˚ޅהB ,x#*jMn6̰HU9͌%|mv0QU>>&9zTLJG]ˁ6=0.PKjzc ۟7]y"5zCVD't(rK!uۥe-w8=cI\AZGd!6Mel xMgh5DJxCj0=QFDO$nIxS%~Wtm?$Ӻa8#c3zω̥/b &wEMMэnŨy)e!}{5y`$[ldxNp>A.|@+j`edyeɘHjxG}i d ϕa˻y: !#F*a0SJf3J(WkS4O1^Հ3c%bL(g.s!QS+ Ui)!;*DDP=<pQUCIKSYaMBG#a!Qke ԮVV V:T \݋qnaY<[IC=ǃJ$R@N߀'pH͎{Y!^^e-8)Ic A$`KPy 5v,'w[ԜWo oP%WV8*vg i?Aא5Np+EO8Gf:f-6JK;E@wOv}w{LB{DQ/2Znf#UL8ц]Asy9$xUOg'.̺}'l68[}{."׼_N& e.%&;JL)G]VPtVZO%eznh+p갦~̱ډ o?w)+VäaOTwۑƔmwE4u*8iARNx)Df"m4%{36/« wQ43֖U/hu~Vy{ +< ^{65yyaP>g(:4xW23,f{rƝBρzWܚP$`'Iҕbu:N&f^^2em77;Lf`'l  f3|g|e;PF+gy^/K6>5// |B~eU[zr:j<C}WĆ1DY܂ڒ)Sc<6iJ$_«wDq't]{O tFU&1A%Ą7y&< PHҞĹɠ1B<>^{[4QH 1drVkyX,rs:H^zD?ـ[ d. nJώ&i\h|iAufbi;t?cL{KˍMlbTi-dߴ!_=s*dHhG8k ,H,f㳃󕴿1UozdmW&׿DOԙ20zQXH2TF &&Y*=EI`{2 G] h*V\ֳkx=_U1$ˠH;҆1*BeÔFuǝ/ـA秳pZ*ۇ{+0Ei'a{}v%}SoG߲0$iE炕/pKAVS >C_xS/KMWE/9 uqD$`l׎:D$@^P04'(ZU,uw{/U=-ü =é^ͣ5F G;W=+wf{ԗH$[sR^ ۯP^}"ZOlz9x[A5^"UN['4 *&I=H@(92(ZnVmW&l(;}}uyFex0iGC7ٿ×;."&^\$UX_vл$`,['"g[,X9< W~TAB X@;Ldk5 7ȵҺ*&0V~"])|+2)\aU|~aڍO@7Q 5 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Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Fri Oct 10 11:48:26 2008 % Converted from TrueType font 'TIMES.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.76) readonly def /Notice (Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved) readonly def /FullName (Times New Roman) readonly def /FamilyName (Times New Roman) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -109 def /UnderlineThickness 49 def end readonly def /FontName /TimesNewRomanPSMT def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-77 -216 1009 877} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /periodcentered put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B TcJ6*]h[zeKq)ƷW0jlBIf14%B[tnqNOדe{fC;1I^7^r5=[ySwF 5ZUͧ@;J7{Phx ғ*⿅΅V1lCd3Dk9+ ~Iic*x 2YC.eKgt_"t!Ztb$~iS[xdw +P7)%g9/-awT=JK/{ Q'y!kA,7 Α$?H}Om"s*5aks*HRUufn6i?kɝ=-0X%lϧQ4ݡ`rџ~D&#&:t]=.ok &DZђԺŠRq [j@3a*42K]sjϖjG_n 4Ϛ5. *Ly^w`ܮ64r/:!?u:};ߜ`dӤJY2R'wbTCI2CRNY2uD-.Y9y:2Cʸ`ͻq5dBpQŰ: TimM;f ]+ozY0,(Fh^ GirY E W| -R̵vVP ce޾'zH+1= PU~}fIa 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Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Fri Oct 10 11:50:06 2008 % Converted from TrueType font 'SYMBOL.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 1.60) readonly def /Notice (Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved) readonly def /FullName (Symbol) readonly def /FamilyName (Symbol) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -109 def /UnderlineThickness 49 def end readonly def /FontName /SymbolMT def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {0 -220 1113 1005} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /universal put dup 35 /numbersign put dup 36 /existential put dup 37 /percent put dup 38 /ampersand put dup 39 /suchthat put dup 40 /parenleft put dup 41 /parenright put dup 42 /asteriskmath put dup 43 /plus put dup 44 /comma put dup 45 /minus put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /congruent put dup 65 /Alpha put dup 66 /Beta put dup 67 /Chi put dup 68 /Delta put dup 69 /Epsilon put dup 70 /Phi put dup 71 /Gamma put dup 72 /Eta put dup 73 /Iota put dup 74 /theta1 put dup 75 /Kappa put dup 76 /Lambda put dup 77 /Mu put dup 78 /Nu put dup 79 /Omicron put dup 80 /Pi put dup 81 /Theta put dup 82 /Rho put dup 83 /Sigma put dup 84 /Tau put dup 85 /Upsilon put dup 86 /sigma1 put dup 87 /Omega put dup 88 /Xi put dup 89 /Psi put dup 90 /Zeta put dup 91 /bracketleft put dup 92 /therefore put dup 93 /bracketright put dup 94 /perpendicular put dup 95 /underscore put dup 96 /radicalex put dup 97 /alpha put dup 98 /beta put dup 99 /chi put dup 100 /delta put dup 101 /epsilon put dup 102 /phi put dup 103 /gamma put dup 104 /eta put dup 105 /iota put dup 106 /phi1 put dup 107 /kappa put dup 108 /lambda put dup 109 /mu put dup 110 /nu put dup 111 /omicron put dup 112 /pi put dup 113 /theta put dup 114 /rho put dup 115 /sigma put dup 116 /tau put dup 117 /upsilon put dup 118 /omega1 put dup 119 /omega put dup 120 /xi put dup 121 /psi put dup 122 /zeta put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /similar put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /.notdef put dup 131 /.notdef put dup 132 /.notdef put dup 133 /.notdef put dup 134 /.notdef put dup 135 /.notdef put dup 136 /.notdef put dup 137 /.notdef put dup 138 /.notdef put dup 139 /.notdef put dup 140 /.notdef put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /.notdef put dup 146 /.notdef put dup 147 /.notdef put dup 148 /.notdef put dup 149 /.notdef put dup 150 /.notdef put dup 151 /.notdef put dup 152 /.notdef put dup 153 /.notdef put dup 154 /.notdef put dup 155 /.notdef put dup 156 /.notdef put dup 157 /.notdef put dup 158 /.notdef put dup 159 /.notdef put dup 160 /.notdef put dup 161 /Upsilon1 put dup 162 /minute put dup 163 /lessequal put dup 164 /fraction put dup 165 /infinity put dup 166 /florin put dup 167 /club put dup 168 /diamond put dup 169 /heart put dup 170 /spade put dup 171 /arrowboth put dup 172 /arrowleft put dup 173 /arrowup put dup 174 /arrowright put dup 175 /arrowdown put dup 176 /degree put dup 177 /plusminus put dup 178 /second put dup 179 /greaterequal put dup 180 /multiply put dup 181 /proportional put dup 182 /partialdiff put dup 183 /bullet put dup 184 /divide put dup 185 /notequal put dup 186 /equivalence put dup 187 /approxequal put dup 188 /ellipsis put dup 189 /arrowvertex put dup 190 /arrowhorizex put dup 191 /carriagereturn put dup 192 /aleph put dup 193 /Ifraktur put dup 194 /Rfraktur put dup 195 /weierstrass put dup 196 /circlemultiply put dup 197 /circleplus put dup 198 /emptyset put dup 199 /intersection put dup 200 /union put dup 201 /propersuperset put dup 202 /reflexsuperset put dup 203 /notsubset put dup 204 /propersubset put dup 205 /reflexsubset put dup 206 /element put dup 207 /notelement put dup 208 /angle put dup 209 /gradient put dup 210 /registerserif put dup 211 /copyrightserif put dup 212 /trademarkserif put dup 213 /product put dup 214 /radical put dup 215 /dotmath put dup 216 /logicalnot put dup 217 /logicaland put dup 218 /logicalor put dup 219 /arrowdblboth put dup 220 /arrowdblleft put dup 221 /arrowdblup put dup 222 /arrowdblright put dup 223 /arrowdbldown put dup 224 /lozenge put dup 225 /angleleft put dup 226 /registersans put dup 227 /copyrightsans put dup 228 /trademarksans put dup 229 /summation put dup 230 /parenlefttp put dup 231 /parenleftex put dup 232 /parenleftbt put dup 233 /bracketlefttp put dup 234 /bracketleftex put dup 235 /bracketleftbt put dup 236 /bracelefttp put dup 237 /braceleftmid put dup 238 /braceleftbt put dup 239 /braceex put dup 240 /.notdef put dup 241 /angleright put dup 242 /integral put dup 243 /integraltp put dup 244 /integralex put dup 245 /integralbt put dup 246 /parenrighttp put dup 247 /parenrightex put dup 248 /parenrightbt put dup 249 /bracketrighttp put dup 250 /bracketrightex put dup 251 /bracketrightbt put dup 252 /bracerighttp put dup 253 /bracerightmid put dup 254 /bracerightbt put dup 255 /.notdef put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B T=:[RXz:F.V0zjQ 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