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*{;i?})2De+1>pq C3pj4ZjL&y n36#NkStY TUB5(b}Bi'Bhn>9ZZ^ gZv5v7Z4M*ď$h")`]Ao/>?ö9[[kW_ 5=[X$ 5čL/soƥ_GNK _cZDo hW4PǧhvhB +gOȕ |I_^s<1b+Ѩy=_aPqYʞ"p=tiC!uG ,J)0p] (TR|cƷ4»B/׾*ьůI-?诫8?ۯwW |#xwúϊMCB.񵥾[kY]G%u-c_XZ Q>stream 0 J q 538.5 0 0 61.5 28.35 14.2 cm /img0 Do Q 0.98431 0.78824 0.08627 RG 124.75 w 24.07 747.9 m 558.15 747.9 l S 0.001 w [] 0 d 2.25 w 20.74 812.53 m 561.48 812.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 20.74 685.53 m 561.48 685.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 21.82 813.61 m 21.82 684.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 560.4 813.61 m 560.4 684.45 l S 0.001 w [] 0 d q 191.25 0 0 117.75 28.35 693.65 cm /img1 Do Q /F1 12 Tf 0.6 0.6 0.6 rg BT 1 0 0 1 136.35 667.27 Tm (,QVSHFWLQJIRUEHWWHUOLYHV)Tj ET /F1 28 Tf 0 0 0 rg BT 1 0 0 1 147.05 607.27 Tm (.H\\LQVSHFWLRQUHSRUW)Tj ET 20.58 w 27.33 563.19 m 557.15 563.19 l S 0.001 w /F2 24 Tf BT 1 0 0 1 28.35 514.98 Tm (Care homes for adults \(18-65 years\))Tj ET /F1 6 Tf BT 1 0 0 1 28.35 503.94 Tm ()Tj ET /F1 6 Tf BT 1 0 0 1 28.35 496.7 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 482.92 m 160.38 482.92 l S 0.001 w 1 1 1 RG 20.58 w 162.63 482.92 m 563.65 482.92 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.33 w 31.2 433.71 m 160.38 433.71 l S 0.001 w 1 1 1 RG 73.33 w 162.63 433.71 m 563.65 433.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 471.5 m 565.85 471.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 494.33 m 565.85 494.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 471.5 m 565.85 471.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 395.92 m 565.85 395.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 495.41 m 30.07 394.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 161.5 495.41 m 161.5 394.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 495.41 m 564.78 394.84 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 478.14 Tm (Name:)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 478.14 Tm (Portland Street \(12-14\))Tj ET /F2 12 Tf BT 1 0 0 1 34.05 455.31 Tm (Address:)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 455.31 Tm (12-14 Portland Street)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 437.73 Tm (Kings Lynn )Tj ET /F3 12 Tf BT 1 0 0 1 165.48 420.15 Tm (Norfolk)Tj ET /F3 12 Tf BT 1 0 0 1 165.48 402.56 Tm (PE30 1PB)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 383.67 Tm ()Tj ET /F4 10 Tf BT 1 0 0 1 28.35 366.67 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 347.13 m 358.95 347.13 l S 0.001 w 1 1 1 RG 20.58 w 361.2 347.13 m 565.9 347.13 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 358.54 m 568.1 358.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 335.71 m 568.1 335.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 359.62 m 30.07 334.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 360.07 359.62 m 360.07 334.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 359.62 m 567.02 334.63 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 342.36 Tm (The quality rating for this )Tj ET /F2 12 Tf BT 1 0 0 1 210.68 342.36 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 281.25 342.36 Tm ( is:)Tj ET /F3 12 Tf BT 1 0 0 1 383.11 342.36 Tm (three star excellent service)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 323.46 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 304.4 Tm (A quality rating is our assessment of how well a care home, agency or scheme is )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 287.4 Tm (meeting the needs of the people who use it.)Tj ET /F3 12 Tf BT 1 0 0 1 295.13 287.4 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 303.56 287.4 Tm (We give a quality rating following a full )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 270.4 Tm (assessment of the service.)Tj ET /F3 12 Tf BT 1 0 0 1 189.16 270.4 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 197.6 270.4 Tm (We call this a key inspection.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 253.4 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 235.92 m 315.25 235.92 l S 0.001 w 20.58 w 317.5 235.92 m 565.9 235.92 l S 0.001 w 1 1 1 RG 20.58 w 317.5 213.09 m 346.55 213.09 l S 0.001 w 20.58 w 348.8 213.09 m 377.9 213.09 l S 0.001 w 20.58 w 380.15 213.09 m 409.2 213.09 l S 0.001 w 20.58 w 411.45 213.09 m 440.55 213.09 l S 0.001 w 20.58 w 442.8 213.09 m 471.9 213.09 l S 0.001 w 20.58 w 474.15 213.09 m 503.2 213.09 l S 0.001 w 20.58 w 505.45 213.09 m 534.55 213.09 l S 0.001 w 20.58 w 536.8 213.09 m 565.9 213.09 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 224.5 m 568.1 224.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 247.34 m 568.1 247.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 224.5 m 568.1 224.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 201.67 m 568.1 201.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 248.41 m 30.07 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 248.41 m 316.37 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 225.58 m 347.67 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 225.58 m 379.02 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 225.58 m 410.32 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 225.58 m 441.67 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 225.58 m 473.02 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 225.58 m 504.32 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 225.58 m 535.67 200.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 248.41 m 567.02 200.59 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 231.15 Tm (Lead inspector:)Tj ET /F2 12 Tf BT 1 0 0 1 320.35 231.15 Tm (Date:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 208.31 Tm (Lella Hudson)Tj ET /F3 12 Tf BT 1 0 0 1 329.63 208.31 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 360.96 208.31 Tm (3)Tj ET /F3 12 Tf BT 1 0 0 1 392.28 208.31 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 423.61 208.31 Tm (1)Tj ET /F3 12 Tf BT 1 0 0 1 454.96 208.31 Tm (2)Tj ET /F3 12 Tf BT 1 0 0 1 486.28 208.31 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 517.61 208.31 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 548.96 208.31 Tm (9)Tj ET /F4 10 Tf BT 1 0 0 1 28.35 189.42 Tm ()Tj ET /F4 10 Tf BT 1 0 0 1 28.35 172.42 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 155.42 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 143.35 Tm ()Tj ET /F1 10 Tf BT 1 0 0 1 297.64 131.28 Tm ()Tj ET endstream endobj 7 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 11 0 obj<>>> endobj 12 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (2)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (28)Tj ET /F1 10 Tf BT 1 0 0 1 297.64 803.65 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 787.02 Tm (This is a report of an inspection where we looked at how well this )Tj ET /F3 12 Tf BT 1 0 0 1 428.23 787.02 Tm (care home is meeting )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 769.52 Tm (the needs of people who use it.)Tj ET /F3 12 Tf BT 1 0 0 1 226.59 769.52 Tm (There is a summary of what we think this service does )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 752.02 Tm (well, what they have improved on and, where it applies, what they need to do better.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 734.52 Tm (We use the national minimum standards to describe the outcomes that people should )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 717.03 Tm (experience.)Tj ET /F3 12 Tf BT 1 0 0 1 106.58 717.03 Tm (National minimum standards are written by the Department of Health for )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 699.53 Tm (each type of care service.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 679.53 Tm (After the summary there is more detail about our findings. The following table explains )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 662.03 Tm (what you will see under each outcome area.)Tj ET [] 0 d 0.5 w 0 0 0 RG 22.69 653.84 m 572.15 653.84 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.69 320.16 m 572.15 320.16 l S 0.001 w [] 0 d [] 0 d 0.5 w 22.7 653.85 m 22.7 320.16 l S 0.001 w [] 0 d [] 0 d 0.5 w 572.15 653.85 m 572.15 320.16 l S 0.001 w [] 0 d /F2 10 Tf BT 1 0 0 1 31.2 640.54 Tm (Outcome area \(for example )Tj ET /F2 10 Tf BT 1 0 0 1 189.13 640.54 Tm (Choice of home\))Tj ET /F2 10 Tf BT 1 0 0 1 31.2 610.24 Tm (These are the outcomes that people )Tj ET /F2 10 Tf BT 1 0 0 1 236.38 610.24 Tm (staying in care homes should experience.)Tj ET /F2 10 Tf BT 1 0 0 1 479.51 610.24 Tm (They reflect )Tj ET /F2 10 Tf BT 1 0 0 1 31.2 598.08 Tm (the things that people have said are important to them:)Tj ET 1 0.9451 0.76078 RG 82.25 w 30.6 533.34 m 562.45 533.34 l S 0.001 w 1 1 1 RG 40 w 29.47 513.34 m 563.57 513.34 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 534.46 m 565.77 534.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 576.71 m 565.77 576.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 534.46 m 565.77 534.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 492.21 m 565.77 492.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 577.78 m 28.35 491.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 577.78 m 564.7 491.14 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 561.02 Tm (This box tells you the outcomes that we will always inspect against when we do a key )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 543.52 Tm (inspection)Tj ET /F3 10 Tf BT 1 0 0 1 95.79 543.52 Tm (.)Tj ET /F3 12 Tf BT 1 0 0 1 34.87 518.77 Tm (This box tells you any additional outcomes that we may inspect against when we do a )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 501.27 Tm (key inspection.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 461.76 Tm (This is what people )Tj ET /F2 10 Tf BT 1 0 0 1 143.21 461.76 Tm (staying in this care home experience:)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 424.6 Tm (Judgement:)Tj ET 1 0.9451 0.76078 RG 40 w 30.6 393.29 m 562.45 393.29 l S 0.001 w 1 1 1 RG 40 w 29.47 394.41 m 563.57 394.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 415.54 m 565.77 415.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 373.29 m 565.77 373.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 416.61 m 28.35 372.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 416.61 m 564.7 372.21 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 399.85 Tm (This box tells you our opinion of what we have looked at in this outcome area.)Tj ET /F3 12 Tf BT 1 0 0 1 517.65 399.85 Tm (We )Tj ET /F3 12 Tf BT 1 0 0 1 34.87 382.35 Tm (will say whether it is excellent, good, adequate or poor.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 356.47 Tm (Evidence:)Tj ET 1 0.9451 0.76078 RG 22.5 w 30.6 333.91 m 562.45 333.91 l S 0.001 w 1 1 1 RG 22.5 w 29.47 335.04 m 563.57 335.04 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 27.27 347.41 m 565.77 347.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.27 322.66 m 565.77 322.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.35 348.49 m 28.35 321.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.7 348.49 m 564.7 321.59 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.87 331.72 Tm (This box describes the information we used to come to our judgement.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 285.1 Tm (Copies of the)Tj ET /F3 12 Tf BT 1 0 0 1 111.81 285.1 Tm (National Minimum Standards )Tj ET /F3 12 Tf BT 1 0 0 1 290.54 285.1 Tm ( )Tj ET /F3 12 Tf BT 1 0 0 1 302.39 285.1 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 12 Tf BT 1 0 0 1 526.58 285.1 Tm ( can )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 267.6 Tm (be found at www.dh.gov.uk or bought from The Stationery Office \(TSO\) PO Box 29, St )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 250.1 Tm (Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 232.6 Tm (Stationery Office is also available: )Tj ET /F3 12 Tf 0 0 1 rg BT 1 0 0 1 238.68 232.6 Tm (www.tso.co.uk/bookshop)Tj ET [] 0 d 0.708 w 0 0 1 RG 238.68 231.55 m 390.93 231.55 l S 0.001 w [] 0 d /F3 12 Tf 0 0 0 rg BT 1 0 0 1 28.35 192.61 Tm (The Commission for Social Care Inspection aims to:)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 172.61 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 172.61 Tm (Put the people who use social care first)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 154.97 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 154.97 Tm (Improve services and stamp out bad practice)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 137.33 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 137.33 Tm (Be an expert voice on social care)Tj ET /F5 12 Tf BT 1 0 0 1 46.35 119.69 Tm (x)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 119.69 Tm (Practise what we preach in our own organisation)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 79.55 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET endstream endobj 13 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 14 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (3)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (28)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (5HDGHU,QIRUPDWLRQ)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 28.35 774.22 m 224.05 774.22 l S 0.001 w 1 1 1 RG 20.58 w 226.3 774.22 m 567 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 751.38 m 224.05 751.38 l S 0.001 w 1 1 1 RG 20.58 w 226.3 751.38 m 567 751.38 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 728.55 m 224.05 728.55 l S 0.001 w 1 1 1 RG 20.58 w 226.3 728.55 m 567 728.55 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 705.72 m 224.05 705.72 l S 0.001 w 1 1 1 RG 20.58 w 226.3 705.72 m 567 705.72 l S 0.001 w 0.99608 0.9451 0.76078 RG 151.83 w 28.35 617.26 m 224.05 617.26 l S 0.001 w 1 1 1 RG 151.83 w 226.3 617.26 m 567 617.26 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 28.35 528.8 m 224.05 528.8 l S 0.001 w 1 1 1 RG 20.58 w 226.3 528.8 m 567 528.8 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.13 m 569.2 717.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.3 m 569.2 694.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.22 m 569.2 540.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 785.63 m 569.2 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 762.8 m 569.2 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 739.97 m 569.2 739.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 717.13 m 569.2 717.13 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 694.3 m 569.2 694.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 540.22 m 569.2 540.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 517.39 m 569.2 517.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 786.71 m 27.22 516.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 225.17 786.71 m 225.17 516.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 568.12 786.71 m 568.12 516.31 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 769.44 Tm (Document Purpose)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 769.44 Tm (Inspection report)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 746.61 Tm (Author)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 746.61 Tm (CSCI)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 723.78 Tm (Audience)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 723.78 Tm (General public)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 700.94 Tm (Further copies from)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 700.94 Tm (0870 240 7535 \(telephone order line\))Tj ET /F3 12 Tf BT 1 0 0 1 31.2 678.11 Tm (Copyright)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 678.11 Tm (Copyright \()Tj ET /F3 12 Tf BT 1 0 0 1 313.49 678.11 Tm (2009)Tj ET /F3 12 Tf BT 1 0 0 1 344 678.11 Tm (\) Commission for Social Care )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 663.53 Tm (Inspection \(CSCI\). This publication may be reproduced )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 648.95 Tm (in whole or in part, free of charge, in any format or )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 634.36 Tm (medium provided that it is not used for commercial )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 619.78 Tm (gain. This consent is subject to the material being )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 605.2 Tm (reproduced accurately and on proviso that it is not )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 590.61 Tm (used in a derogatory manner or misleading context. )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 576.03 Tm (The material should be acknowledged as CSCI )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 561.45 Tm (copyright, with the title and date of publication of the )Tj ET /F3 12 Tf BT 1 0 0 1 229.15 546.86 Tm (document specified.)Tj ET /F3 12 Tf BT 1 0 0 1 31.2 524.03 Tm (Internet address)Tj ET /F3 12 Tf BT 1 0 0 1 229.15 524.03 Tm (www.csci.org.uk)Tj ET endstream endobj 15 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 16 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (4)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (28)Tj ET /F1 14 Tf BT 1 0 0 1 28.35 795.65 Tm (,QIRUPDWLRQDERXWWKHFDUHKRPH)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 774.22 m 267.95 774.22 l S 0.001 w 1 1 1 RG 20.58 w 270.2 774.22 m 565.65 774.22 l S 0.001 w 0.99608 0.9451 0.76078 RG 73.33 w 31.2 725.01 m 267.95 725.01 l S 0.001 w 1 1 1 RG 73.33 w 270.2 725.01 m 565.65 725.01 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 675.8 m 267.95 675.8 l S 0.001 w 1 1 1 RG 20.58 w 270.2 675.8 m 565.65 675.8 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 652.97 m 267.95 652.97 l S 0.001 w 1 1 1 RG 20.58 w 270.2 652.97 m 565.65 652.97 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 630.14 m 267.95 630.14 l S 0.001 w 1 1 1 RG 20.58 w 270.2 630.14 m 565.65 630.14 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 607.3 m 267.95 607.3 l S 0.001 w 1 1 1 RG 20.58 w 270.2 607.3 m 565.65 607.3 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 687.22 m 567.85 687.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 664.38 m 567.85 664.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 641.55 m 567.85 641.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 618.72 m 567.85 618.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 785.63 m 567.85 785.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 762.8 m 567.85 762.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 687.22 m 567.85 687.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 664.38 m 567.85 664.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 641.55 m 567.85 641.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 618.72 m 567.85 618.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 595.89 m 567.85 595.89 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 786.71 m 30.07 594.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 269.07 786.71 m 269.07 594.81 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.77 786.71 m 566.77 594.81 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 769.44 Tm (Name of care home:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 769.44 Tm (Portland Street \(12-14\))Tj ET /F3 12 Tf BT 1 0 0 1 34.05 746.61 Tm (Address:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 746.61 Tm (Kings Lynn)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 729.03 Tm (12-14 Portland Street )Tj ET /F3 12 Tf BT 1 0 0 1 273.05 711.44 Tm (Norfolk)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 693.86 Tm (PE30 1PB)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 671.03 Tm (Telephone number:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 671.03 Tm (01553769091)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 648.2 Tm (Fax number:)Tj ET /F3 12 Tf BT 1 0 0 1 273.05 648.2 Tm (01553749091)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 625.36 Tm (Email address:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 602.53 Tm (Provider web address:)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 564.09 m 353.25 564.09 l S 0.001 w 1 1 1 RG 20.58 w 355.5 564.09 m 565.9 564.09 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 541.26 m 565.6 541.26 l S 0.001 w 20.58 w 31.2 495.6 m 353.25 495.6 l S 0.001 w 1 1 1 RG 20.58 w 355.5 495.6 m 565.9 495.6 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 472.76 m 353.25 472.76 l S 0.001 w 1 1 1 RG 20.58 w 355.5 472.76 m 565.9 472.76 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 552.68 m 568.1 552.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 529.84 m 567.8 529.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 507.01 m 567.8 507.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 576.59 m 354.37 551.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 484.18 m 568.1 484.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 575.51 m 568.1 575.51 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 552.68 m 567.8 552.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 529.84 m 567.8 529.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 507.01 m 568.1 507.01 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 484.18 m 568.1 484.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 461.35 m 568.1 461.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 576.59 m 30.07 460.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 508.09 m 354.37 460.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 576.59 m 567.02 460.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 559.32 Tm (Name of registered provider\(s\):)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 559.32 Tm (The Regard Partnership Ltd)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 536.49 Tm (Name of registered manager \(if applicable\))Tj ET /F3 12 Tf BT 1 0 0 1 34.05 513.66 Tm (Ms Susan Jane Mace)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 490.82 Tm (Type of registration:)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 490.82 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 467.99 Tm (Number of places registered:)Tj ET /F3 12 Tf BT 1 0 0 1 358.35 467.99 Tm (13)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 449.04 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 429.55 m 565.6 429.55 l S 0.001 w 41.17 w 31.2 396.43 m 297.2 396.43 l S 0.001 w 20.58 w 299.45 406.72 m 565.6 406.72 l S 0.001 w 20.58 w 299.45 386.14 m 432.52 386.14 l S 0.001 w 20.58 w 432.52 386.14 m 565.6 386.14 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 418.14 m 567.8 418.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 440.97 m 567.8 440.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 418.14 m 567.8 418.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 374.72 m 567.8 374.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 442.05 m 30.07 373.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 419.21 m 298.32 373.64 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 442.05 m 566.72 373.64 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 424.78 Tm (Conditions of registration:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 401.95 Tm (Category\(ies\) :)Tj ET /F3 12 Tf BT 1 0 0 1 302.3 401.95 Tm (Number of places \(if applicable\):)Tj ET /F3 12 Tf BT 1 0 0 1 302.3 381.36 Tm (Under 65)Tj ET /F3 12 Tf BT 1 0 0 1 435.37 381.36 Tm (Over 65)Tj ET 1 1 1 RG 35.17 w 31.2 352.64 m 297.3 352.64 l S 0.001 w 35.17 w 299.55 352.64 m 431.45 352.64 l S 0.001 w 35.17 w 433.7 352.64 m 565.6 352.64 l S 0.001 w 0.99608 0.9451 0.76078 RG 20.58 w 31.2 322.51 m 565.6 322.51 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 333.93 m 567.8 333.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 311.1 m 567.8 311.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 288.26 m 568.1 288.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 371.35 m 567.8 371.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 333.93 m 567.8 333.93 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 311.1 m 568.1 311.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 288.26 m 568.1 288.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 221.68 m 568.1 221.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 372.42 m 30.07 220.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.42 372.42 m 298.42 332.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.57 372.42 m 432.57 332.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 372.42 m 566.72 220.6 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 355.16 Tm (mental disorder, excluding learning )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 340.57 Tm (disability or dementia)Tj ET /F3 12 Tf BT 1 0 0 1 302.4 355.16 Tm (13)Tj ET /F3 12 Tf BT 1 0 0 1 436.55 355.16 Tm (0)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 317.74 Tm (Additional conditions: )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 294.91 Tm (The maximum number of service users who can be accommodated is 13 )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 272.08 Tm (The registered person may provide the following categories of service only: Care Home )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 257.49 Tm (only - Code PC to service users of the following gender: Either whose primary care )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 242.91 Tm (needs on admission to the home are within the following categories: Mental Disorder - )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 228.33 Tm (Code MD)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 206.89 m 315.25 206.89 l S 0.001 w 1 1 1 RG 20.58 w 317.5 206.89 m 346.55 206.89 l S 0.001 w 20.58 w 348.8 206.89 m 377.9 206.89 l S 0.001 w 20.58 w 380.15 206.89 m 409.2 206.89 l S 0.001 w 20.58 w 411.45 206.89 m 440.55 206.89 l S 0.001 w 20.58 w 442.8 206.89 m 471.9 206.89 l S 0.001 w 20.58 w 474.15 206.89 m 503.2 206.89 l S 0.001 w 20.58 w 505.45 206.89 m 534.55 206.89 l S 0.001 w 20.58 w 536.8 206.89 m 565.9 206.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 218.31 m 568.1 218.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 195.47 m 568.1 195.47 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 219.38 m 30.07 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 219.38 m 316.37 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 219.38 m 347.67 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 219.38 m 379.02 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 219.38 m 410.32 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 219.38 m 441.67 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 219.38 m 473.02 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 219.38 m 504.32 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 219.38 m 535.67 194.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 219.38 m 567.02 194.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 202.12 Tm (Date of last inspection)Tj ET 0.99608 0.9451 0.76078 RG 17 w 31.2 182.47 m 565.9 182.47 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 172.85 m 568.1 172.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 173.93 m 30.07 50.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 173.93 m 567.02 50.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 192.1 m 568.1 192.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 172.85 m 568.1 172.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 51.6 m 568.1 51.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 193.18 m 30.07 171.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 193.18 m 567.02 171.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 178.91 Tm (Brief description of the )Tj ET /F3 12 Tf BT 1 0 0 1 177.27 178.91 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 159.66 Tm (12 - 14 Portland St is a Care Home providing care for up to 13 adults with mental )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 142.66 Tm (health problems. The Home was bought by the Regard Partnership in 2007 and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 125.66 Tm (completed the registration process in 2008. The Home consists of two houses and a )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 108.66 Tm (flat which are joined together. It is situated in the centre of Kings Lynn and is close to )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 91.66 Tm (the bus and rail stations as well as all of the facilities of the town. The fees currently )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 74.66 Tm (range from 270.00 to 500.00 per week and are negotiated on an individual basis )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 57.66 Tm (dependent on need.)Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 18 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 485.42 31.21 Tm (Page)Tj ET /F2 12 Tf BT 1 0 0 1 515.82 31.21 Tm (5)Tj ET /F3 11 Tf BT 1 0 0 1 524.35 31.21 Tm ( of )Tj ET /F2 12 Tf BT 1 0 0 1 542.63 31.21 Tm (28)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 784.59 Tm ()Tj ET endstream endobj 19 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 21 0 obj <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]>>/Length 559/Matrix [1 0 0 1 0 0]>>stream x1 s ĎAZV℠7aXc)iLBO.F(ѮDA4>w~Vkę8Rl5M0rA2U-0h9%x:z,O/ֵMj%ya n566Mw$[k+Xe]Ul\=@KBc@Uy0ӯ߄S-F; YQ89@ctCo1Mal)W4eG#$CVsA"3e-Y'-3^ՃΎi<)KsȘOǝ&1Y-NZf| G/uM1+)@a4k&K]gῸ,4hhMNX~ӽ/aF#կ8nnכjSܥYOxamY)c]3ܚbX3ST\Ac1@ u ZN=#h:S_۹Y5(^yxuj}v^ endstream endobj 22 0 obj<> endobj 23 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 17.5 w 28.35 55.69 m 568.35 55.69 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 33.75 52.38 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 483.75 53.38 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 514.26 53.38 Tm (6)Tj ET /F3 11 Tf BT 1 0 0 1 522.08 53.38 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 540.36 53.38 Tm (28)Tj ET /F6 10 Tf BT 1 0 0 1 28.35 38.03 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 28.35 786.6 Tm ()Tj ET /F1 14 Tf BT 1 0 0 1 28.35 761.65 Tm (6XPPDU\\)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 740.69 Tm (This is an overview of what we found during the inspection.)Tj ET 0.99608 0.9451 0.76078 RG 20.58 w 31.2 720.22 m 381.05 720.22 l S 0.001 w 1 1 1 RG 20.58 w 383.3 720.22 m 566.2 720.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 731.63 m 568.4 731.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 708.8 m 568.4 708.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 732.71 m 30.07 707.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 382.17 732.71 m 382.17 707.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 732.71 m 567.32 707.72 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 34.05 715.44 Tm (The quality rating for this )Tj ET /F3 12 Tf BT 1 0 0 1 191.88 715.44 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 255.53 715.44 Tm ( is:)Tj ET /F3 12 Tf BT 1 0 0 1 394.31 715.44 Tm (three star excellent service)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 683.3 Tm (2XUMXGJHPHQWIRUHDFKRXWFRPH)Tj ET /F3 10 Tf BT 1 0 0 1 212.31 607.26 Tm (Choice of home)Tj ET /F3 10 Tf BT 1 0 0 1 145.29 572.81 Tm (Individual needs and choices)Tj ET /F3 10 Tf BT 1 0 0 1 248.74 538.36 Tm (Lifestyle)Tj ET /F3 10 Tf BT 1 0 0 1 127.55 503.91 Tm (Personal and healthcare support)Tj ET /F3 10 Tf BT 1 0 0 1 106.23 469.46 Tm (Concerns, complaints and protection)Tj ET /F3 10 Tf BT 1 0 0 1 226.37 435.01 Tm (Environment)Tj ET /F3 10 Tf BT 1 0 0 1 251.18 400.56 Tm (Staffing)Tj ET /F3 10 Tf BT 1 0 0 1 92.96 366.11 Tm (Conduct and management of the home)Tj ET q 0.75227 0 0 0.75161 305.05 300.31 cm /Xf1 Do Q 1 1 1 RG 20.58 w 31.2 249.07 m 567.85 249.07 l S 0.001 w 151.83 w 32.32 160.61 m 566.72 160.61 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 237.65 m 567.85 237.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 237.65 m 568.92 237.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 83.57 m 568.92 83.57 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 238.73 m 31.2 82.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 238.73 m 567.85 82.5 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 244.3 Tm (How we did our inspection:)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 221.46 Tm (This report contains information gathered about the Home since the last Inspection )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 206.88 Tm (\(July 2007\). It contains information that was within the completed Annual Quality )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 192.3 Tm (Assurance Assessment which the Manager completed and returned. We received )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 177.72 Tm (completed surveys from staff, residents and health/social care professionals. We also )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 163.13 Tm (carried out an unannounced visit to the Home on the 23rd January 2009.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 148.55 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 133.97 Tm (The Home was sold to the Regard Partnership in 2007 through a share buy out. )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 119.38 Tm (Therefore there was only a need for a new application for registration in 2008 when the )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 104.8 Tm (organisation applied to change the name of the organisation. The Manager of the Home )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 90.22 Tm (has worked there for several years.)Tj ET endstream endobj 24 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 595 842]>> endobj 25 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 32.22 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (7)Tj ET /F3 11 Tf BT 1 0 0 1 515.91 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 534.18 32.22 Tm (28)Tj ET endstream endobj 26 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 27 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (8)Tj ET /F3 11 Tf BT 1 0 0 1 516.01 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 534.29 53.47 Tm (28)Tj ET 1 1 1 RG 20.58 w 31.2 803.36 m 567.85 803.36 l S 0.001 w 341.41 w 32.32 620.12 m 566.72 620.12 l S 0.001 w 20.58 w 32.7 436.87 m 569.35 436.87 l S 0.001 w 78.92 w 33.82 384.87 m 568.22 384.87 l S 0.001 w 20.58 w 33.45 332.87 m 570.1 332.87 l S 0.001 w 137.25 w 34.57 251.71 m 568.97 251.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 31.2 791.95 m 567.85 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 791.95 m 568.92 791.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 448.29 m 568.92 448.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 793.02 m 31.2 447.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 448.29 m 569.35 448.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 425.45 m 569.35 425.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 425.45 m 570.42 425.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.62 344.29 m 570.42 344.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 321.46 m 570.1 321.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 344.29 m 570.1 344.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 321.46 m 571.17 321.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.37 181.96 m 571.17 181.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 32.7 426.53 m 32.7 343.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 33.45 322.53 m 33.45 180.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.85 793.02 m 567.85 447.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 569.35 426.53 m 569.35 343.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 570.1 322.53 m 570.1 180.88 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 798.59 Tm (What the )Tj ET /F2 12 Tf BT 1 0 0 1 96.96 798.59 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 167.52 798.59 Tm ( does well:)Tj ET /F3 10 Tf BT 1 0 0 1 567.85 801.25 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 775.76 Tm (The Home provides an excellent service to the people who live there. The Home is very )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 761.17 Tm (well managed by a Manager who is suitably qualified and experienced to manage the )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 746.59 Tm (Home. The Manager provides clear leadership and motivation to the staff team to )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 732.01 Tm (provide a good quality service to the residents.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 717.42 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 702.84 Tm (The staff receive appropriate training and supervision to enable them to carry out their )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 688.26 Tm (roles effectively. The residents told us that they like the staff and that they feel safe at )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 673.68 Tm (the Home.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 659.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 644.51 Tm (The aim of the Home is to enable the residents to maintain and develop their )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 629.93 Tm (independence. Support is provided when residents need it but they are encouraged to )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 615.34 Tm (take part in as much of the running of the house as possible.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 600.76 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 586.18 Tm (Residents told us that: 'this is the best place Ive ever lived', 'I love it here', 'Im happy )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 571.59 Tm (with the staff support'.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 557.01 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 542.43 Tm (Health and social care professionals responded positively in the surveys and state that )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 527.85 Tm (the Home is well managed, that staff seek advice appropriately and always ensure )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 513.26 Tm (advice is incorporated into care plans.)Tj ET /F3 12 Tf BT 1 0 0 1 35.17 498.68 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.17 484.1 Tm (The location of the Home means that there is easy access to a wide range of leisure, )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 469.51 Tm (work and employment opportunities. Staff provide support to residents as appropriate )Tj ET /F3 12 Tf BT 1 0 0 1 35.17 454.93 Tm (to enable them make the most of these opportunities.)Tj ET /F3 10 Tf BT 1 0 0 1 568.97 618.56 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 434.76 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 32.7 432.1 Tm (What has improved since the last inspection?)Tj ET /F3 10 Tf BT 1 0 0 1 569.35 435.32 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 383.32 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 409.27 Tm (Many areas of the Home have been redecorated and had new furniture or carpets. A )Tj ET /F3 12 Tf BT 1 0 0 1 36.67 394.68 Tm (new smoking shelter has been built in the garden so that the Home is now a )Tj ET /F3 12 Tf BT 1 0 0 1 503.71 394.68 Tm (non-)Tj ET /F3 12 Tf BT 1 0 0 1 36.67 380.1 Tm (smoking)Tj ET /F3 12 Tf BT 1 0 0 1 87.34 380.1 Tm ( building.)Tj ET /F3 12 Tf BT 1 0 0 1 36.67 365.52 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 36.67 350.93 Tm (Training continues to be provided to enable the staff to carry out their roles effectively.)Tj ET /F3 10 Tf BT 1 0 0 1 570.47 383.32 Tm ()Tj ET /F3 10 Tf BT 1 0 0 1 31.2 331.32 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 33.45 328.1 Tm (What they could do better:)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 250.15 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 305.27 Tm (There are still areas of the Home which would benefit from redecoration and )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 290.68 Tm (refurbishment.)Tj ET /F3 12 Tf BT 1 0 0 1 37.42 276.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 261.52 Tm (The office is going to be moved downstairs which will be a better location for it as well )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 246.93 Tm (as providing better storage for medication.)Tj ET /F3 12 Tf BT 1 0 0 1 37.42 232.35 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 37.42 217.77 Tm (The staff need to ensure that all of the care plans contain the level of detail that the )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 203.19 Tm (majority already do so that there is clear guidance for staff about how to meet the )Tj ET /F3 12 Tf BT 1 0 0 1 37.42 188.6 Tm (needs of the residents.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 166.27 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 146.27 Tm (If you want to know what action the person responsible for this )Tj ET /F3 12 Tf BT 1 0 0 1 416.27 146.27 Tm (care home)Tj ET /F3 12 Tf BT 1 0 0 1 479.91 146.27 Tm ( is taking )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 128.77 Tm (following this report, you can contact them using the details set out on page 4.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 108.77 Tm ()Tj ET endstream endobj 28 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 29 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (9)Tj ET /F3 11 Tf BT 1 0 0 1 516.01 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 534.29 53.47 Tm (28)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 799.09 Tm (The report of this inspection is available from our website )Tj ET /F3 12 Tf BT 1 0 0 1 380.77 799.09 Tm (www.csci.org.uk.)Tj ET /F3 12 Tf BT 1 0 0 1 492.75 799.09 Tm (You can get )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 781.59 Tm (printed copies from )Tj ET /F3 12 Tf BT 1 0 0 1 149.84 781.59 Tm (enquiries@csci.gsi.gov.uk or by telephoning our order line )Tj ET /F3 12 Tf BT 1 0 0 1 513.73 781.59 Tm (0870 )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 764.09 Tm (240 7535.)Tj ET endstream endobj 30 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 31 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 52.46 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (10)Tj ET /F3 11 Tf BT 1 0 0 1 523.84 53.47 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.11 53.47 Tm (28)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 801.59 Tm ()Tj ET /F2 14 Tf BT 1 0 0 1 28.35 782.58 Tm (Details of our findings)Tj ET 26 w 32.32 746.27 m 562.53 746.27 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 761.52 m 565.85 761.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 733.27 m 565.85 733.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 762.59 m 30.07 732.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 762.59 m 564.78 732.19 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 744.39 Tm (&RQWHQWV)Tj ET 1 1 1 RG 16 w 28.35 700.02 m 566.93 700.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 695.95 Tm (Choice of home \(standards 1 - 5\))Tj ET 16 w 28.35 678.02 m 566.93 678.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 673.95 Tm (Individual needs and choices \(standards 6-10\))Tj ET 16 w 28.35 656.02 m 566.93 656.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 651.95 Tm (Lifestyle \(standards 11 - 17\))Tj ET 16 w 28.35 634.02 m 566.93 634.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 629.95 Tm (Personal and healthcare support \(standards 18 - 21\))Tj ET 16 w 28.35 612.02 m 566.93 612.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 607.95 Tm (Concerns, complaints and protection \(standards 22 - 23\))Tj ET 16 w 28.35 590.02 m 566.93 590.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 585.95 Tm (Environment \(standards 24 - 30\))Tj ET 16 w 28.35 568.02 m 566.93 568.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 563.95 Tm (Staffing \(standards 31 - 36\))Tj ET 16 w 28.35 546.02 m 566.93 546.02 l S 0.001 w /F3 12 Tf BT 1 0 0 1 28.35 541.95 Tm (Conduct and management of the home \(standards 37 - 43\))Tj ET /F3 12 Tf BT 1 0 0 1 28.35 521.95 Tm (Outstanding statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 500.08 Tm (Requirements and recommendations from this inspection)Tj ET endstream endobj 32 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 34 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (11)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (28)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Choice of home)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.25 w 32.32 609.72 m 562.53 609.72 l S 0.001 w 1 1 1 RG 102 w 31.2 575.72 m 563.65 575.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 627.84 m 565.85 627.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 627.84 m 565.85 627.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 523.59 m 565.85 523.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 522.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 522.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People are confident that the care home can support them. This is because there is an )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (accurate assessment of their needs that they, or people close to them, have been )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (involved in. This tells the home all about them, what they hope for and want to )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (achieve, and the support they need.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 614.65 Tm (People can decide whether the care home can meet their support and accommodation )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (needs. This is because they, and people close to them, can visit the home and get full, )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (clear, accurate and up to date information. If they decide to stay in the home they )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (know about their rights and responsibilities because there is an easy to understand )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (contract or statement of terms and conditions between the person and the care home )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (that includes how much they will pay and what the home provides for the money.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 505.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 483.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 483.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 483.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 483.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 466.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 102.5 w 33.45 410.64 m 563.65 410.64 l S 0.001 w 1 1 1 RG 22.5 w 31.2 452.89 m 565.9 452.89 l S 0.001 w 80 w 32.32 399.39 m 564.78 399.39 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 440.52 m 566.98 440.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 441.59 m 31.2 357.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 441.59 m 565.9 357.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 440.52 m 565.9 440.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 358.27 m 566.98 358.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 449.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 424.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 424.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 424.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 407.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 387.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 367.33 Tm (The Home has an effective admissions procedure)Tj ET 0.99608 0.9451 0.76078 RG 132.49 w 33.45 266.15 m 563.65 266.15 l S 0.001 w 1 1 1 RG 22.5 w 31.2 323.4 m 565.9 323.4 l S 0.001 w 109.99 w 32.32 254.9 m 564.78 254.9 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 311.02 m 566.98 311.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 312.1 m 31.2 197.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 312.1 m 565.9 197.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 311.02 m 565.9 311.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 198.78 m 566.98 198.78 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 320.08 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 295.33 Tm (We spoke to the Manager about the admissions procedure and this includes inviting )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 277.83 Tm (the prospective resident to spend time at the Home as part of the decision making )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 260.34 Tm (process. There are currently no vacancies at the Home and there is a waiting list.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 242.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 225.34 Tm (The completed residents surveys all stated that they had enough information about the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 207.84 Tm (Home prior to moving in.)Tj ET endstream endobj 36 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 37 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (12)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (28)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Individual needs and choices)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 189.25 w 32.32 601.22 m 562.53 601.22 l S 0.001 w 1 1 1 RG 85 w 31.2 550.22 m 563.65 550.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 593.84 m 565.85 593.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 593.84 m 565.85 593.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 506.59 m 565.85 506.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 505.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 505.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (Peoples needs and goals are met. The home has a plan of care that the person, or )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (someone close to them, has been involved in making. People are able to make )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (decisions about their life, including their finances, with support if they need it. This is )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (because the staff promote their rights and choices. People are supported to take risks )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (to enable them to stay independent. This is because the staff have appropriate )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 599.9 Tm (information on which to base decisions.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (People are asked about, and are involved in, all aspects of life in the home. This is )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (because the manager and staff offer them opportunities to participate in the day to )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (day running of the home and enable them to influence key decisions. People are )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (confident that the home handles information about them appropriately. This is )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 512.65 Tm (because the home has clear policies and procedures that staff follow.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 488.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 466.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 466.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 466.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 466.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 449.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 154.99 w 33.45 367.39 m 563.65 367.39 l S 0.001 w 1 1 1 RG 22.5 w 31.2 435.89 m 565.9 435.89 l S 0.001 w 132.49 w 32.32 356.15 m 564.78 356.15 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 423.52 m 566.98 423.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 424.59 m 31.2 287.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 424.59 m 565.9 287.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 423.52 m 565.9 423.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 288.77 m 566.98 288.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 432.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 407.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 407.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 407.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 390.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 370.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 350.33 Tm (The care plans and risk assessments contain clear guidance for staff about how to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 332.83 Tm (meet the residents needs. The residents are consulted about issues that affect the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 315.33 Tm (running of the Home. Residents are encouraged to make their own decisions about )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 297.83 Tm (issues affecting them.)Tj ET 0.99608 0.9451 0.76078 RG 194.25 w 33.45 165.78 m 563.65 165.78 l S 0.001 w 1 1 1 RG 22.5 w 31.2 253.9 m 565.9 253.9 l S 0.001 w 172.87 w 32.32 153.96 m 564.78 153.96 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 241.53 m 566.98 241.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 242.6 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 242.6 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 241.53 m 565.9 241.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 250.59 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 225.84 Tm (The organisation has introduced new formats for the care plans and staff have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 208.34 Tm (received training about this new system. We looked at two of the care plans and risk )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 190.84 Tm (assessments. Following initial assessments the care plans contain information about )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 173.34 Tm (how the residents needs should be met. In general, these are detailed and contain )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 155.84 Tm (clear information about how to meet individuals needs. For example, there is clear )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 138.34 Tm (information for staff about the possible triggers that may cause a resident to have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 120.84 Tm (some challenging behaviours. There is then information about how these should be )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 103.34 Tm (managed.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 85.85 Tm ()Tj ET endstream endobj 38 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 39 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (13)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (28)Tj ET 0.99608 0.9451 0.76078 RG 688.84 w 33.45 466.99 m 563.65 466.99 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 667.46 w 32.32 455.17 m 564.78 455.17 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 119.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 119.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 120.32 m 566.98 120.32 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (Although there is a stable, consistent staff team who clearly know the residents well it )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (is important that all of the care plans are detailed. For example, one of the care plans )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (that we saw does not explain 'how' staff should support a resident to maintain their )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (bedroom.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (The care plans are written in a very individual style with the emphasis being on )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (involving the resident in the development of the plan and of the need for staff to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (encourage residents to make their own decisions. For example, one of the residents )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (care plans includes a contract about a particular issue that has been signed by the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (resident and the Manager. Staff discuss the contract with the resident on a weekly )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (basis to ensure that they remember its content and are still happy to abide by it.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (There is evidence of regular reviews of the care plans. There is also evidence that risks )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (are recognised and assessed with guidance available to staff about how to manage )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (these. Discussions with the Manager and staff show that the need to balance the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (importance of encouraging residents to make their own choices and the risks )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (associated with this is regularly discussed.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (The staff surveys that we received all stated that the staff feel that they get enough )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (information about the needs of the residents. Staff also told us that they feel that they )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (have good information about residents needs and clear guidance about how to meet )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (their needs. The completed surveys from health/social care professionals all state that )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (the staff team always seek advice appropriately and incorporate this into the care )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (plans.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (Residents told us that they are involved in decision making about their own care and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm (also about issues that affect the running of the Home. Weekly house meetings take )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm (place in which residents are encouraged to raise any 'moans and groans' as well as to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 289.12 Tm (talk about positive things that are happening. Issues relating to the household are )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 271.62 Tm (discussed, such as plans for maintenance work, changes to the way in which the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 254.12 Tm (household tasks are carried out.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 236.62 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 219.12 Tm (The Manager and staff are aware of the importance of encouraging all residents to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 201.62 Tm (have their say and of ways to ensure that those residents who are not so confident are )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 184.13 Tm (able to make their voices heard. The Manager said that some of the residents are )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 166.63 Tm (involved in mental health advocacy groups. The Manager and Senior have attended )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 149.13 Tm (Mental Capacity Act training and are aware of how to contact an Independent Mental )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 131.63 Tm (Capacity Advocate if necessary.)Tj ET endstream endobj 40 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 41 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (14)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (28)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Lifestyle)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 223.25 w 32.32 584.22 m 562.53 584.22 l S 0.001 w 1 1 1 RG 51 w 31.2 499.22 m 563.65 499.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 525.84 m 565.85 525.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 525.84 m 565.85 525.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 472.59 m 565.85 472.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 471.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 471.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (Each person is treated as an individual and the care home is responsive to his or her )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (race, culture, religion, age, disability, gender and sexual orientation. They can take )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (part in activities that are appropriate to their age and culture and are part of their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (local community. The care home supports people to follow personal interests and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (activities. People are able to keep in touch with family, friends and representatives and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 599.9 Tm (the home supports them to have appropriate personal, family and sexual relationships. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 582.9 Tm (People are as independent as they can be, lead their chosen lifestyle and have the )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 565.9 Tm (opportunity to make the most of their abilities. Their dignity and rights are respected )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 548.9 Tm (in their daily life. People have healthy, well-presented meals and snacks, at a time and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 531.9 Tm (place to suit them.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 512.65 Tm (People have opportunities to develop their social, emotional, communication and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 495.65 Tm (independent living skills. This is because the staff support their personal development. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 478.65 Tm (People choose and participate in suitable leisure activities.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 454.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 432.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 432.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 432.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 432.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 415.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.49 w 33.45 342.14 m 563.65 342.14 l S 0.001 w 1 1 1 RG 22.5 w 31.2 401.89 m 565.9 401.89 l S 0.001 w 114.99 w 32.32 330.89 m 564.78 330.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 389.52 m 566.98 389.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 390.59 m 31.2 271.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 390.59 m 565.9 271.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 389.52 m 565.9 389.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 272.27 m 566.98 272.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 398.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 373.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 373.83 Tm (excellent)Tj ET /F3 12 Tf BT 1 0 0 1 323.41 373.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 356.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 336.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 316.33 Tm (The residents take part in a wide range of activities both within the local and the wider )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 298.83 Tm (community. Residents enjoy their meals and are encouraged to assist with shopping )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 281.33 Tm (and cooking.)Tj ET 0.99608 0.9451 0.76078 RG 177.75 w 33.45 157.53 m 563.65 157.53 l S 0.001 w 1 1 1 RG 22.5 w 31.2 237.4 m 565.9 237.4 l S 0.001 w 156.37 w 32.32 145.71 m 564.78 145.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 225.02 m 566.98 225.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 226.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 226.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 225.02 m 565.9 225.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 234.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 209.34 Tm (We spoke to residents about how they spend their time. They told us about a range of )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 191.84 Tm (activities, employment and educational courses that they take part in. These include )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 174.34 Tm (taking part in music groups, doing voluntary work, literary courses, advocacy groups, )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 156.84 Tm (snooker, shopping, craft groups. The Home is situated in the middle of Kings Lynn and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 139.34 Tm (so there is easy walking access to the shops and other facilities within the town. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 121.84 Tm (Home is within easy walking access of the bus station and the rail station. The Home )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 104.34 Tm (also has a vehicle. The Manager said that the residents all have bus passes and, where )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 86.84 Tm (possible, they use these to travel on public transport as it encourages their )Tj ET endstream endobj 42 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 43 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (15)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (28)Tj ET 0.99608 0.9451 0.76078 RG 496.35 w 33.45 563.23 m 563.65 563.23 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 474.97 w 32.32 551.42 m 564.78 551.42 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 311.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 311.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 312.81 m 566.98 312.81 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (independence.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (The care plans include information about how the residents like to spend their time )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (and of the support that they need to do so. Residents said that they are able to make )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (their own decisions about how they spend their time and where they go. During our )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (visit to the Home residents were coming and going the whole time. Some residents )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (chose to stay at home that day and were either involved in household tasks or )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (spending time in their rooms as well as using the communal lounges.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (The residents are mostly independent with regard to taking part in activities and so the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (staffing levels that are provided are adequate to support those that do need support.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (The residents agree a rota for assisting with household tasks. The kitchen is not very )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (big and residents all have access to the kitchen to make drinks/snacks throughout the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (day. Some of the residents assist staff with preparing meals but this can only be done )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (in small groups due to the size of the kitchen. There are fruit and snacks available on )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (the side in the lounge. Two of the residents live in a flat attached to the main house )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (and they have their own kitchen and are able do their own catering.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (Residents told us that the majority of them like to have their meals together at the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (large table in the dining room. We observed the lunchtime meal as being a relaxed and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (friendly occasion with lots of laughter. Staff join the residents for meals.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (We spoke to one of the relatives and they said that they visit on a very regular basis )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (and are always made to feel welcome. They said that the staff keep them informed of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (any issues affecting their relative. They also said that they feel that their relative is )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm ('lucky to be living in this Home'.)Tj ET endstream endobj 44 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 45 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (16)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (28)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Personal and healthcare support)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 155.25 w 32.32 618.22 m 562.53 618.22 l S 0.001 w 1 1 1 RG 68 w 31.2 575.72 m 563.65 575.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 540.59 m 565.85 540.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 539.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 539.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People receive personal support from staff in the way they prefer and want. Their )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (physical and emotional health needs are met because the home has procedures in )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (place that staff follow. If people take medicine, they manage it themselves if they can. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (If they cannot manage their medicine, the care home supports them with it in a safe )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (way.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (If people are approaching the end of their life, the care home will respect their choices )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (and help them to feel comfortable and secure. They, and people close to them, are )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (reassured that their death will be handled with sensitivity, dignity and respect, and )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (take account of their spiritual and cultural wishes. )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 522.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 500.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 500.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 500.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 500.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 483.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 119.99 w 33.45 418.89 m 563.65 418.89 l S 0.001 w 1 1 1 RG 22.5 w 31.2 469.89 m 565.9 469.89 l S 0.001 w 97.5 w 32.32 407.64 m 564.78 407.64 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 457.52 m 566.98 457.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 458.59 m 31.2 356.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 458.59 m 565.9 356.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 457.52 m 565.9 457.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 357.77 m 566.98 357.77 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 466.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 441.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 441.83 Tm (excellent)Tj ET /F3 12 Tf BT 1 0 0 1 323.41 441.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 424.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 404.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 384.33 Tm (The residents health and personal care needs are met in a way which encourages their )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 366.83 Tm (independence and respects them as individuals. Medication is managed in a safe way.)Tj ET 0.99608 0.9451 0.76078 RG 263.25 w 33.45 200.27 m 563.65 200.27 l S 0.001 w 1 1 1 RG 22.5 w 31.2 322.9 m 565.9 322.9 l S 0.001 w 241.87 w 32.32 188.46 m 564.78 188.46 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 310.52 m 566.98 310.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 311.6 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 311.6 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 310.52 m 565.9 310.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 319.58 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 294.83 Tm (We spoke to residents about the support that they receive from the staff team and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 277.34 Tm (they said that the staff are kind and helpful, that the staff know individual residents )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 259.84 Tm (well and that they are good at knowing when residents need extra support. This )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 242.34 Tm (confirms the information within the residents surveys that we received.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 224.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 207.34 Tm (The responses within the surveys from health and social care professionals are all very )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 189.84 Tm (positive. They all state that the health needs of the residents are met and that the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 172.34 Tm (staff seek advice appropriately. They state that any advice is incorporated into the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 154.84 Tm (care plans. Additional comments were made such as: 'the staff take a personal interest )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 137.34 Tm (in each resident', 'there is excellent communication', 'they ask for help at an early )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 119.85 Tm (stage'.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 102.35 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 84.85 Tm (As previously stated in this report the care plans mostly contain detailed information )Tj ET endstream endobj 46 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 47 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (17)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (28)Tj ET 0.99608 0.9451 0.76078 RG 636.34 w 33.45 493.23 m 563.65 493.23 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 614.97 w 32.32 481.42 m 564.78 481.42 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 171.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 171.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 172.82 m 566.98 172.82 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (about how the residents personal and healthcare needs should be met. This includes )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (information about their physical health and mental health needs. Usually residents do )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (not need support, other than prompts, with regard to personal care but where this is )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (needed then care plans are in place to provide guidance to staff. The care plans also )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (contain evidence of residents attending regular health appointments with GP, dentist, )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (optician and any other healthcare proffesionals as needed. Staff said that some )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (residents attend appointments on their own and others want, or need, staff support to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (do so.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (Staff gave us good examples of how individual residents needs have been met and the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (support that they received with regard to this. Staff have a good understanding of the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (needs of the residents and of the signs of any ill health. For example, one of the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (residents has a new bed which enables them to sleep in a bed rather than in a chair.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (The Manager has achieved the Certificate in Community Mental Health and the Senior )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (is currently undertaking this. Other staff have got relevant training such as psychology )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (degrees. The Manager said that there are plans for the two staff who do not have a )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (formal qualification with regard to mental health to be able to achieve this. She also )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (said that it can be difficult to source training with regard to mental health locally but )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (that she applies for places when this arises.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (The medication cupboard is due to be moved into the office when this moves )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (downstairs. This will be more appropriate as currently this is stored in a locked )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (cupboard in the lounge which means that there is little space to work in and that it is )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (often a noisy environment. It also means that there is little room to store large boxes )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 341.62 Tm (of tablets. Medication records are kept appropriately and only staff who have received )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 324.12 Tm (training are able to administer medication.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 306.62 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 289.12 Tm (There are photos of the residents in the medication folder as well as signed )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 271.62 Tm (confirmation that they are happy for staff to administer their medication. There are )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 254.12 Tm (risk assessments in place for anyone who self medicates and for those taking )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 236.62 Tm (Clozapine. There is PRN \(as required\) guidance in place, except for one resident. We )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 219.12 Tm (were told that their PRN has not been used for many months and that the Senior will )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 201.62 Tm (ensure a review takes place and that PRN guidance will be available if it continues to )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 184.13 Tm (be prescribed.)Tj ET endstream endobj 48 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 49 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (18)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (28)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Concerns, complaints and protection)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 87.25 w 32.32 652.22 m 562.53 652.22 l S 0.001 w 1 1 1 RG 17 w 31.2 618.22 m 563.65 618.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 627.84 m 565.85 627.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 627.84 m 565.85 627.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.59 m 565.85 608.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 607.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 607.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (If people have concerns with their care, they or people close to them, know how to )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (complain. Their concern is looked into and action taken to put things right. The care )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (home safeguards people from abuse, neglect and self-harm and takes action to follow )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (up any allegations.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 614.65 Tm (There are no additional outcomes.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 590.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 568.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 568.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 568.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 568.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 551.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.49 w 33.45 478.14 m 563.65 478.14 l S 0.001 w 1 1 1 RG 22.5 w 31.2 537.89 m 565.9 537.89 l S 0.001 w 114.99 w 32.32 466.89 m 564.78 466.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 525.52 m 566.98 525.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 526.59 m 31.2 407.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 526.59 m 565.9 407.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 525.52 m 565.9 525.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 408.27 m 566.98 408.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 534.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 509.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 509.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 509.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 492.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 472.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 452.33 Tm (The residents feel safe living at the Home and have confidence that any complaints will )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 434.83 Tm (be taken seriously and addressed. Staff training and policies are in place to provide )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 417.33 Tm (protection to the residents from abuse.)Tj ET 0.99608 0.9451 0.76078 RG 313.75 w 33.45 225.53 m 563.65 225.53 l S 0.001 w 1 1 1 RG 22.5 w 31.2 373.4 m 565.9 373.4 l S 0.001 w 292.37 w 32.32 213.71 m 564.78 213.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 361.02 m 566.98 361.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 362.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 362.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 361.02 m 565.9 361.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 370.08 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 345.34 Tm (The Commission have not received any complaints about the service and the Manager )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 327.84 Tm (confirmed that they have not received any complaints since the last Inspection. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 310.34 Tm (Home has a complaints procedure and residents who spoke to us said that they are )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 292.84 Tm (confident that any complaints would be dealt with appropriately. The responses in the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 275.34 Tm (residents surveys indicate that they know who to speak to if they are unhappy about )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 257.84 Tm (something.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 240.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 222.84 Tm (The staff surveys all state that they know what to do if someone wishes to make a )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 205.34 Tm (complaint. Staff who spoke to us are all aware of the complaints procedure and also )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 187.85 Tm (the procedure in place to raise any concerns about possible abuse of any kind. )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 170.35 Tm (According to the training matrix the majority of the staff, except for new staff, have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 152.85 Tm (attended Safeguarding training. The Manager has plans in place for the newer staff to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 135.35 Tm (attend. Safeguarding is covered within the induction so new staff receive information )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 117.85 Tm (about this prior to attending formal training.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 100.35 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 82.85 Tm (Residents are given opportunities to raise any concerns that they have in a variety of )Tj ET endstream endobj 50 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 51 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (19)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (28)Tj ET 0.99608 0.9451 0.76078 RG 76.37 w 33.45 773.22 m 563.65 773.22 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 55 w 32.32 761.41 m 564.78 761.41 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 731.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 731.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 732.78 m 566.98 732.78 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (ways. Some residents attend formal advocacy groups outside of the Home. Regular )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (meetings take place between residents and keyworkers and there are weekly house )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (meetings at which residents are encouraged to raise any issues.)Tj ET endstream endobj 52 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 53 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (20)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (28)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Environment)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 121.25 w 32.32 635.22 m 562.53 635.22 l S 0.001 w 1 1 1 RG 85 w 31.2 618.22 m 563.65 618.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 661.84 m 565.85 661.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.84 m 565.85 661.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 574.59 m 565.85 574.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 573.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 573.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People stay in a safe and well-maintained home that is homely, clean, comfortable, )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (pleasant and hygienic. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 648.65 Tm (People stay in a home that has enough space and facilities for them to lead the life )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 631.65 Tm (they choose and to meet their needs. The home makes sure they have the right )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 614.65 Tm (specialist equipment that encourages and promotes their independence. Their room )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (feels like their own, it is comfortable and they feel safe when they use it. People have )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (enough privacy when using toilets and bathrooms.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 556.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 534.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 534.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 534.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 534.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 517.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 102.5 w 33.45 461.64 m 563.65 461.64 l S 0.001 w 1 1 1 RG 22.5 w 31.2 503.89 m 565.9 503.89 l S 0.001 w 80 w 32.32 450.39 m 564.78 450.39 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 491.52 m 566.98 491.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 492.59 m 31.2 408.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 492.59 m 565.9 408.19 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 491.52 m 565.9 491.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 409.27 m 566.98 409.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 500.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 475.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 475.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 475.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 458.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 438.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 418.33 Tm (The Home provides adequate accommodation for the residents. )Tj ET 0.99608 0.9451 0.76078 RG 314.74 w 33.45 226.02 m 563.65 226.02 l S 0.001 w 1 1 1 RG 22.5 w 31.2 374.4 m 565.9 374.4 l S 0.001 w 293.37 w 32.32 214.21 m 564.78 214.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 362.02 m 566.98 362.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 363.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 363.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 362.02 m 565.9 362.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 371.08 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 346.33 Tm (We looked around the communal areas of the Home and three of the residents gave us )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 328.83 Tm (permission to see their bedrooms. Five of the bedrooms are ensuite. Residents are )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 311.34 Tm (given support by staff, as needed, to keep their bedrooms clean and tidy. Residents )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 293.84 Tm (take part in a rota for carrying out other household tasks such as washing up and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 276.34 Tm (keeping the lounges clean and tidy.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 258.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 241.34 Tm (Within the AQAA that the Manager sent to us she listed the improvements that have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 223.84 Tm (taken place since the last Inspection and these include the decoration of two bedrooms )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 206.34 Tm (and the building of a smoking shelter in the garden as the Home is now a non smoking )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 188.84 Tm (house. The Manager gave us the maintenance plan for the Home and this shows that )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 171.34 Tm (an audit of the building has taken place with work identified and given a priority rating. )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 153.85 Tm (There are still areas of the Home which would benefit from redecoration and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 136.35 Tm (refurbishment.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 118.85 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 101.35 Tm (There was a maintenance member of staff at the Home on the day of our visit carrying )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 83.85 Tm (out electrical work. The Manager said that the organisation has recently agreed the )Tj ET endstream endobj 54 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 55 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (21)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (28)Tj ET 0.99608 0.9451 0.76078 RG 233.86 w 33.45 694.47 m 563.65 694.47 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 212.49 w 32.32 682.66 m 564.78 682.66 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 574.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 574.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 575.29 m 566.98 575.29 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (redecoration of one half of the house.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (Two of the residents live in a flat which is next to the main house. This provides them )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (with a shared kitchen in addition to their own rooms and a bathroom. In the main )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (house there are bedrooms on the ground and first floor. There is a large lounge/dining )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (room as well as a second 'quiet' lounge. The room which used to be the smoking room )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (is going to be the office which will provide a larger office in a more convenient location. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (The Manager said that only personal laundry is done at the Home, other laundry is )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (sent out to a commercial laundry.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (The Manager said that the hot water temperature is not regulated but that daily water )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm (temperatures are checked and recorded.)Tj ET endstream endobj 57 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 58 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (22)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (28)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Staffing)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 121.25 w 32.32 635.22 m 562.53 635.22 l S 0.001 w 1 1 1 RG 34 w 31.2 592.72 m 563.65 592.72 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 574.59 m 565.85 574.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 573.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 573.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People have safe and appropriate support as there are enough competent, qualified )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (staff on duty at all times. They have confidence in the staff at the home because )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (checks have been done to make sure that they are suitable. Peoples needs are met )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (and they are supported because staff get the right training, supervision and support )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (they need from their managers.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (People are supported by an effective staff team who understand and do what is )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (expected of them.)Tj ET /F1 12 Tf BT 1 0 0 1 28.35 556.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 534.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 534.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 534.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 534.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 517.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.49 w 33.45 444.14 m 563.65 444.14 l S 0.001 w 1 1 1 RG 22.5 w 31.2 503.89 m 565.9 503.89 l S 0.001 w 114.99 w 32.32 432.89 m 564.78 432.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 491.52 m 566.98 491.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 492.59 m 31.2 373.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 492.59 m 565.9 373.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 491.52 m 565.9 491.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 374.27 m 566.98 374.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 500.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 475.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 475.83 Tm (good)Tj ET /F3 12 Tf BT 1 0 0 1 295.45 475.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 458.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 438.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 418.33 Tm (The staff receive appropriate training and supervision to enable them to carry out their )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 400.83 Tm (roles effectively. Staffing is provided in adequate numbers to meet the needs of the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 383.33 Tm (residents. The Home follows effective recruitment procedures.)Tj ET 0.99608 0.9451 0.76078 RG 279.75 w 33.45 208.53 m 563.65 208.53 l S 0.001 w 1 1 1 RG 22.5 w 31.2 339.4 m 565.9 339.4 l S 0.001 w 258.37 w 32.32 196.71 m 564.78 196.71 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 327.02 m 566.98 327.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 328.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 328.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 327.02 m 565.9 327.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 336.08 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 311.34 Tm (The residents told us that the staff are kind and that they provide good support. One )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 293.84 Tm (of the residents said: 'the staff are lovely and this is the nicest place I've ever been'. )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 276.34 Tm (We observed staff supporting residents in a kind and respectful way. There was lots of )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 258.84 Tm (laughter and a relaxed atmosphere. The staff spent time with the residents throughout )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 241.34 Tm (our time at the Home. We spoke to a relative whilst we were at the Home and they )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 223.84 Tm (spoke positively about the staff and the support that they provide.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 206.34 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 188.84 Tm (We spoke to staff and they confirmed that they had received good induction and that )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 171.34 Tm (they are able to access appropriate training. They said that they receive regular formal )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 153.85 Tm (supervision. This information was confirmed through discussion with the Manager and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 136.35 Tm (through looking at a selection of personnel files and seeing the training matrix.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 118.85 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 101.35 Tm (The organisation is redoing some of the Criminal Records Bureau checks as they have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 83.85 Tm (discovered that some staff who had started work at the Home prior to the organisation )Tj ET endstream endobj 59 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 60 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (23)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (28)Tj ET 0.99608 0.9451 0.76078 RG 443.85 w 33.45 589.48 m 563.65 589.48 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 422.48 w 32.32 577.67 m 564.78 577.67 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 364.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 364.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 365.3 m 566.98 365.3 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm (taking over had only had checks done at a Standard level when they should all be )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (Enhanced.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (Training records show that all of the staff team, except for bank staff, have achieved )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (at least NVQ Level 2 in care and that the new member of staff is due to start this later )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (this year. Training is provided through local training providers and through the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm (organisations training department. Some training is provided through e-learning using )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (the computer in the Home. As mentioned earlier in this report, the Manager said that )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (there is little available training with regard to mental health subjects in the local area )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (but that the majority of the staff team have either completed the Certificate level or )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (have a related degree.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (Residents and staff told us that there are usually two staff on duty during the day and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (one on duty after 6pm with a member of staff doing a sleep in. Staff and residents said )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (that this is satisfactory to meet the needs of the residents.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (Discussions with staff show that they are enthusiastic about working with the residents )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (and that they have a good understanding of the needs of the residents and how these )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm (should be met. They spoke in a respectful manner about the residents and gave good )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (examples of how they proactively support residents to maintain and develop their )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (independence.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (Regular staff meetings take place and staff told us that they feel that they work in a )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (very supportive team and really enjoy working at the Home.)Tj ET endstream endobj 61 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 62 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (24)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (28)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 768.13 Tm (Conduct and management of the home)Tj ET /F7 12 Tf BT 1 0 0 1 28.35 747.9 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 730.4 Tm (These are the outcomes that people )Tj ET /F2 12 Tf BT 1 0 0 1 274.57 730.4 Tm (staying in care homes)Tj ET /F2 12 Tf BT 1 0 0 1 422.56 730.4 Tm ( should experience. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 712.9 Tm (They reflect the things that people have said are important to them:)Tj ET /F7 5 Tf BT 1 0 0 1 28.35 700.44 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 172.25 w 32.32 609.72 m 562.53 609.72 l S 0.001 w 1 1 1 RG 85 w 31.2 567.22 m 563.65 567.22 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 698.09 m 565.85 698.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 610.84 m 565.85 610.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 523.59 m 565.85 523.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 699.17 m 30.07 522.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 699.17 m 564.78 522.52 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 35.5 684.9 Tm (People have confidence in the care home because it is run and managed appropriately. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 667.9 Tm (Peoples opinions are central to how the home develops and reviews their practice, as )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 650.9 Tm (the home has appropriate ways of making sure they continue to get things right. The )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 633.9 Tm (environment is safe for people and staff because health and safety practices are )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 616.9 Tm (carried out.)Tj ET /F3 12 Tf BT 1 0 0 1 35.5 597.65 Tm (People get the right support from the care home because the manager runs it )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 580.65 Tm (appropriately, with an open approach that makes them feel valued and respected. )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 563.65 Tm (They are safeguarded because the home follows clear financial and accounting )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 546.65 Tm (procedures, keeps records appropriately and makes sure staff understand the way )Tj ET /F3 12 Tf BT 1 0 0 1 35.5 529.65 Tm (things should be done. )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 505.34 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 483.28 Tm (This is what people )Tj ET /F2 12 Tf BT 1 0 0 1 162.77 483.28 Tm (staying in this care home)Tj ET /F2 12 Tf BT 1 0 0 1 337.08 483.28 Tm (experience)Tj ET /F3 12 Tf BT 1 0 0 1 411.05 483.28 Tm (:)Tj ET /F7 8 Tf BT 1 0 0 1 28.35 466.1 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 137.49 w 33.45 393.14 m 563.65 393.14 l S 0.001 w 1 1 1 RG 22.5 w 31.2 452.89 m 565.9 452.89 l S 0.001 w 114.99 w 32.32 381.89 m 564.78 381.89 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 440.52 m 566.98 440.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 441.59 m 31.2 322.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 441.59 m 565.9 322.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 440.52 m 565.9 440.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 323.27 m 566.98 323.27 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 449.58 Tm (Judgement:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 424.83 Tm (People using this service experience )Tj ET /F2 12 Tf BT 1 0 0 1 257.98 424.83 Tm (excellent)Tj ET /F3 12 Tf BT 1 0 0 1 323.41 424.83 Tm (quality outcomes in this area. We have )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 407.33 Tm (made this judgement using a range of evidence, including a visit to this service.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 387.33 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 367.33 Tm (The Home is very well managed in a way which puts the needs of the residents first. )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 349.83 Tm (The views of the residents are sought on a regular basis. The health and safety of the )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 332.33 Tm (residents and staff is given a high priority and action taken to address any problems.)Tj ET 0.99608 0.9451 0.76078 RG 228.75 w 33.45 183.03 m 563.65 183.03 l S 0.001 w 1 1 1 RG 22.5 w 31.2 288.4 m 565.9 288.4 l S 0.001 w 207.37 w 32.32 171.21 m 564.78 171.21 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 276.02 m 566.98 276.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 277.1 m 31.2 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 277.1 m 565.9 65.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 276.02 m 565.9 276.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 66.4 m 566.98 66.4 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 285.08 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 260.34 Tm (We spoke to the residents and staff about the management of the Home. They were all )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 242.84 Tm (very positive about the Managers style of management and of her commitment to )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 225.34 Tm (providing a high quality service to the residents. Staff said that they receive very good )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 207.84 Tm (support and that the Manager provides clear leadership and motivation to the staff )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 190.34 Tm (team. The Manager has appropriate skills and qualifications to manage the Home.)Tj ET /F3 12 Tf BT 1 0 0 1 35.47 172.84 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 35.47 155.34 Tm (There is now a Senior support worker who works closely with the Manager and )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 137.84 Tm (undertakes management tasks. An on call system is in place for staff to obtain support )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 120.34 Tm (when senior staff are not on duty. The Manager receives regular supervision from her )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 102.85 Tm (line manager and receives more informal support from the other two Managers who )Tj ET /F3 12 Tf BT 1 0 0 1 35.47 85.35 Tm (manage other Homes in the county owned by the same organisation.)Tj ET endstream endobj 63 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 64 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 57.24 m 566.93 57.24 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 1 0 0 1 31.2 53.47 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 53.47 Tm (Page )Tj ET /F2 11 Tf BT 1 0 0 1 508.19 53.47 Tm (25)Tj ET /F3 11 Tf BT 1 0 0 1 527.59 53.47 Tm (of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 53.47 Tm (28)Tj ET 0.99608 0.9451 0.76078 RG 461.35 w 33.45 580.73 m 563.65 580.73 l S 0.001 w 1 1 1 RG 22.5 w 31.2 802.41 m 565.9 802.41 l S 0.001 w 439.98 w 32.32 568.92 m 564.78 568.92 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 30.12 790.03 m 566.98 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 791.11 m 31.2 346.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.9 791.11 m 565.9 346.73 l S 0.001 w [] 0 d [] 0 d 2.25 w 31.2 790.03 m 565.9 790.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.12 347.8 m 566.98 347.8 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 31.2 799.09 Tm (Evidence:)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 779.09 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 761.59 Tm (The Home was purchased by the Regard Partnership in 2007 but there was not a need )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 744.09 Tm (for an application for registration with the Commission at that time as it was a share )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 726.59 Tm (buyout. However, in 2008 the name of the organisation was changed to reflect the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 709.09 Tm (new ownership and an application submitted for a new registration with the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 691.6 Tm (Commission.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 674.1 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 656.6 Tm (The surveys that we received from health and social care proffesionals all indicate that )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 639.1 Tm (the Home is well managed and that the Manager has good communication skills. )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 621.6 Tm (Additional comments were made such as: 'the Manager communicates effectively', 'the )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 604.1 Tm (Home is very well managed'.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 586.6 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 569.1 Tm (The Manager had completed the AQAA in a detailed way. She has a good )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 551.6 Tm (understanding of the positive aspects of the Home and of the improvements that still )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 534.1 Tm (need to be made. The Manager gave the residents surveys in September 2008 with )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 516.61 Tm (regard to the quality of the service that they receive. All of the responses were )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 499.11 Tm (positive. Regular audits of other aspects of the service provided are carried out and )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 481.61 Tm (there is evidence that action is taken to address any issues.)Tj ET /F3 12 Tf BT 1 0 0 1 33.22 464.11 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 33.22 446.61 Tm (The Manager said that the recommendations made in the Food Hygiene Inspection that )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 429.11 Tm (was carried out in July 2008 have been carried out. We looked at a sample of Health )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 411.61 Tm (and Safety records and these show that regular maintenance and servicing of )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 394.11 Tm (equipment takes place. Regular Health and Safety checks are carried out with regard )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 376.61 Tm (to the accommodation and a formal audit was carried out in March 2008 and October )Tj ET /F3 12 Tf BT 1 0 0 1 33.22 359.11 Tm (2008. A fire risk assessment was carried out in September 2008.)Tj ET endstream endobj 65 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 67 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (26)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (28)Tj ET 0.99216 0.9451 0.76078 RG 36.25 w 29.47 793.28 m 564.97 793.28 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 28.35 784.78 m 422.1 784.78 l S 0.001 w 17 w 424.35 784.78 m 467.1 784.78 l S 0.001 w 1 1 1 RG 17 w 469.35 784.78 m 494.1 784.78 l S 0.001 w 0.99608 0.9451 0.76078 RG 17 w 496.35 784.78 m 539.1 784.78 l S 0.001 w 1 1 1 RG 17 w 541.35 784.78 m 566.1 784.78 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 813.65 m 568.3 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 794.4 m 568.3 794.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 775.15 m 568.3 775.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 814.73 m 27.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 795.48 m 423.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 795.48 m 468.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 795.48 m 495.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 795.48 m 540.22 774.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 814.73 m 567.22 774.08 l S 0.001 w [] 0 d /F3 12 Tf BT 1 0 0 1 33.75 800.47 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F3 12 Tf BT 1 0 0 1 429.75 781.22 Tm (Yes)Tj ET /F8 12 Tf BT 1 0 0 1 476.37 783.16 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 501.75 781.22 Tm (No)Tj ET /F8 12 Tf BT 1 0 0 1 548.37 783.16 Tm (5)Tj ET 0.99608 0.9451 0.76078 RG 69.19 w 31.2 683.93 m 566.2 683.93 l S 0.001 w 30.3 w 31.2 631.93 m 91 631.93 l S 0.001 w 30.3 w 93.25 631.93 m 197.4 631.93 l S 0.001 w 30.3 w 199.65 631.93 m 289.5 631.93 l S 0.001 w 30.3 w 291.75 631.93 m 473.9 631.93 l S 0.001 w 30.3 w 476.15 631.93 m 566.2 631.93 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 648.21 m 568.4 648.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 719.65 m 568.4 719.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 648.21 m 568.4 648.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 615.66 m 568.4 615.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 720.73 m 30.07 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 649.29 m 92.12 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 649.29 m 198.52 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 649.29 m 290.62 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 649.29 m 475.02 614.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 720.73 m 567.32 614.58 l S 0.001 w [] 0 d /F2 16 Tf BT 1 0 0 1 31.2 702.44 Tm (Outstanding statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 684.02 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 669.44 Tm (been met. )Tj ET /F3 12 Tf BT 1 0 0 1 99.76 669.44 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 103.98 669.44 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 654.85 Tm (Act 2000, Care Homes Regulations 2001 and the National Minimum Standards)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 637.03 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 634.03 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 634.03 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 634.03 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 634.03 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 621.88 Tm (action)Tj ET endstream endobj 68 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 69 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (27)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (28)Tj ET /F2 16 Tf BT 1 0 0 1 28.35 797.57 Tm (Requirements and recommendations from this inspection:)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 782.15 Tm ()Tj ET 0.99608 0.9451 0.76078 RG 52.75 w 31.2 748.59 m 566.2 748.59 l S 0.001 w 30.3 w 31.2 704.81 m 91 704.81 l S 0.001 w 30.3 w 93.25 704.81 m 197.4 704.81 l S 0.001 w 30.3 w 199.65 704.81 m 289.5 704.81 l S 0.001 w 30.3 w 291.75 704.81 m 473.9 704.81 l S 0.001 w 30.3 w 476.15 704.81 m 566.2 704.81 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 721.09 m 568.4 721.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 776.09 m 568.4 776.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 721.09 m 568.4 721.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 688.53 m 568.4 688.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 777.16 m 30.07 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 722.16 m 92.12 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 722.16 m 198.52 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 722.16 m 290.62 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 722.16 m 475.02 687.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 777.16 m 567.32 687.46 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 759.9 Tm (Immediate requirements:)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 742.31 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 727.73 Tm (The registered person had to meet these within 48 hours.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 709.91 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 706.91 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 706.91 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 706.91 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 706.91 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 694.76 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 66.75 w 31.2 616.66 m 566.2 616.66 l S 0.001 w 30.3 w 31.2 565.88 m 91 565.88 l S 0.001 w 30.3 w 93.25 565.88 m 197.4 565.88 l S 0.001 w 30.3 w 199.65 565.88 m 289.5 565.88 l S 0.001 w 30.3 w 291.75 565.88 m 473.9 565.88 l S 0.001 w 30.3 w 476.15 565.88 m 566.2 565.88 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 582.16 m 568.4 582.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 651.16 m 568.4 651.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 582.16 m 568.4 582.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 549.6 m 568.4 549.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 652.23 m 30.07 548.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 583.23 m 92.12 548.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 583.23 m 198.52 548.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 583.23 m 290.62 548.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 583.23 m 475.02 548.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 652.23 m 567.32 548.53 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 637.97 Tm (Statutory requirements)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 617.97 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 603.39 Tm (Standards Act 2000, Care Homes)Tj ET /F3 12 Tf BT 1 0 0 1 239.7 603.39 Tm (Regulations 2001 and the National Minimum )Tj ET /F3 12 Tf BT 1 0 0 1 34.05 588.8 Tm (Standards. The registered person\(s\) must do this within the timescales we have set.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 570.98 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 567.98 Tm (Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 567.98 Tm (Regulation)Tj ET /F3 10 Tf BT 1 0 0 1 294.6 567.98 Tm (Requirement)Tj ET /F3 10 Tf BT 1 0 0 1 479 567.98 Tm (Timescale for )Tj ET /F3 10 Tf BT 1 0 0 1 479 555.83 Tm (action)Tj ET 0.99608 0.9451 0.76078 RG 47.89 w 31.2 487.16 m 566.2 487.16 l S 0.001 w 18.15 w 31.2 451.89 m 91 451.89 l S 0.001 w 18.15 w 93.25 451.89 m 197.4 451.89 l S 0.001 w 18.15 w 199.65 451.89 m 566.2 451.89 l S 0.001 w 1 1 1 RG 35.17 w 31.2 422.98 m 91.05 422.98 l S 0.001 w 35.17 w 93.3 422.98 m 197.4 422.98 l S 0.001 w 35.17 w 199.65 422.98 m 566.1 422.98 l S 0.001 w [] 0 d 2.25 w 0.99216 0.89804 0.5451 RG 28.99 462.09 m 568.4 462.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 441.69 m 568.4 441.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 463.17 m 92.12 403.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 512.23 m 568.4 512.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 462.09 m 568.4 462.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 441.69 m 568.3 441.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 404.27 m 568.3 404.27 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 513.31 m 30.07 403.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 442.77 m 92.17 403.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 463.17 m 198.52 403.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 513.31 m 567.32 403.2 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 496.04 Tm (Recommendations)Tj ET /F3 10 Tf BT 1 0 0 1 34.05 480.47 Tm (These recommendations are taken from the best practice described in the National Minimum Standards )Tj ET /F3 10 Tf BT 1 0 0 1 34.05 468.32 Tm (and the registered person\(s\) should consider them as a way of improving their service.)Tj ET /F3 10 Tf BT 1 0 0 1 31.2 450.91 Tm (No.)Tj ET /F3 10 Tf BT 1 0 0 1 96.1 447.91 Tm (Refer to Standard)Tj ET /F3 10 Tf BT 1 0 0 1 202.5 447.91 Tm (Good Practice Recommendations)Tj ET /F3 12 Tf BT 1 0 0 1 34.05 425.5 Tm (1)Tj ET /F3 12 Tf BT 1 0 0 1 96.15 425.5 Tm (24)Tj ET /F3 12 Tf BT 1 0 0 1 202.5 425.5 Tm (It is recommended that a risk assessment is carried out )Tj ET /F3 12 Tf BT 1 0 0 1 202.5 410.92 Tm (with regard to water temperatures)Tj ET endstream endobj 70 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 71 0 obj <>stream 0 J 0.98431 0.78824 0.08627 RG 20.58 w 28.35 35.99 m 566.93 35.99 l S 0.001 w /F2 12 Tf 0 0 0 rg BT 1 0 0 1 31.2 31.21 Tm (Care Homes for Adults \(18-65 years\))Tj ET /F3 11 Tf BT 1 0 0 1 477.68 32.22 Tm (Page)Tj ET /F2 11 Tf BT 1 0 0 1 508.09 32.22 Tm (28)Tj ET /F3 11 Tf BT 1 0 0 1 523.73 32.22 Tm ( of )Tj ET /F2 11 Tf BT 1 0 0 1 542.01 32.22 Tm (28)Tj ET 22.5 w 22.95 802.41 m 560.45 802.41 l S 0.001 w /F2 12 Tf BT 1 0 0 1 28.35 799.09 Tm (Helpline:)Tj ET /F3 10 Tf BT 1 0 0 1 28.35 781.1 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 759.59 Tm (Telephone:)Tj ET /F3 12 Tf BT 1 0 0 1 107.31 759.59 Tm (0845 015 0120 or )Tj ET /F3 12 Tf BT 1 0 0 1 220.51 759.59 Tm (0191 233 3323)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 739.59 Tm (Textphone:)Tj ET /F3 12 Tf BT 1 0 0 1 108.73 739.59 Tm (0845 015 2255 )Tj ET /F3 12 Tf BT 1 0 0 1 205.31 739.59 Tm (or )Tj ET /F3 12 Tf BT 1 0 0 1 221.93 739.59 Tm (0191 233 3588)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 719.59 Tm (Email:)Tj ET /F3 12 Tf BT 1 0 0 1 74.51 719.59 Tm (enquiries@csci.gsi.gov.uk)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 699.59 Tm (Web:)Tj ET /F3 12 Tf BT 1 0 0 1 64.35 699.59 Tm (www.csci.org.uk)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 679.59 Tm ()Tj ET /F3 12 Tf BT 1 0 0 1 28.35 659.6 Tm (We want people to be able to access this information. If you would like a summary in a )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 642.1 Tm (different format or language please contact our helpline or go to our website.)Tj ET /F3 12 Tf BT 1 0 0 1 28.35 602.6 Tm (Copyright \()Tj ET /F3 12 Tf BT 1 0 0 1 112.69 602.6 Tm (2009)Tj ET /F3 12 Tf BT 1 0 0 1 143.2 602.6 Tm (\) Commission for Social Care Inspection \(CSCI\). This publication may )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 585.1 Tm (be reproduced in whole or in part, free of charge, in any format or medium provided )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 567.6 Tm (that it is not used for commercial gain. This consent is subject to the material being )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 550.1 Tm (reproduced accurately and on proviso that it is not used in a derogatory manner or )Tj ET /F3 12 Tf BT 1 0 0 1 28.35 532.6 Tm (misleading context. 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