The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.
Survey of adult inpatients
We use national surveys to find out about the experience of patients when receiving care and treatment from healthcare organisations. Between September 2013 and January 2014, a questionnaire was sent to 850 recent inpatients at each trust.
Responses were received from 369 patients at Blackpool Teaching Hospitals NHS Foundation Trust.
Click to expand for questions about
The Emergency/A&E Department (answered by emergency patients only)
for being given enough information on their condition and treatment in A&E
for being given enough privacy when being examined or treated in A&E
Click to expand for questions about
Waiting list and planned admissions (answered by those referred to hospital)
for feeling that they waited the right amount of time on the waiting list to be admitted
for not having their admission date changed by the hospital
the specialist in hospital had been given the necessary information about their condition or illness from the person who referred them
for feeling they did not have to wait a long time to get to a bed on a ward, following their arrival at the hospital
for not having to share a sleeping area, such as a room or bay, with patients of the opposite sex
for not having to share a bathroom or shower area with patients of the opposite sex
for not being bothered by noise at night from other patients
for not being bothered by noise at night from hospital staff
for describing the hospital room or wards as clean
for describing the toilets and bathrooms as clean
for not feeling threatened by other patients or visitors during their hospital stay
for hand-wash gels being available for patients and visitors to use
for describing the hospital food as good
for having been offered a choice of food
being given enough help from staff to eat their meals, if needed
for doctors answering questions in a way they could understand
for having confidence and trust in the doctors treating them
for doctors not talking in front of them, as if they weren't there
for nurses answering questions in a way they could understand
for having confidence and trust in the nurses treating them
for nurses not talking in front of them, as if they weren't there
for feeling that there were enough nurses on duty to care for them
For not being told one thing by a member of staff and something quite different by another
for being involved as much as they wanted to be in decisions about their care and treatment
for being given enough information on their condition and treatment
for having someone on the hospital staff to talk to about any worries and fears, if needed
for receiving enough emotional support, from hospital staff, if needed
for being given enough privacy when discussing their condition or treatment
for being given enough privacy when being examined or treated
for feeling that hospital staff did all they could to help control their pain, if they were ever in pain
for the call button being responded to quickly, when used
Click to expand for questions about
Operations and procedures (answered by patients who had an operation or procedure)
before the operation or procedure, being given an explanation that they could understand about the risks and benefits
before the operation or procedure, being given an explanation of what would happen
before the operation or procedure, having any questions answered in a way they could understand
being told how they could expect to feel after the operation or procedure
for receiving an explanation they could understand from the anaesthetist or another member of staff about how they would be put to sleep or their pain controlled
for being told how the operation or procedure had gone in a way they could understand
for being involved in decisions about their discharge from hospital, if they wanted to be
for being given enough notice about when they were going to be discharged
for not being delayed on the day they were discharged from hospital
for not being delayed for a long time
for being given written or printed information about what they should or should not do after leaving hospital
for having the purpose of medicines explained to them in a way they could understand (those given medicines to take home)
for being told about the medication side effects to watch out for (those given medicines to take home)
for being told how to take medication in a way they could understand (those given medicines to take home)
for being given clear written or printed information about medicines (those given medicines to take home)
for being told about any danger signals to watch for after going home
for feeling staff considered their family and home situation when planning their discharge
for information being given to family or friends, about how to help care for them if needed
for being told who to contact if worried about their condition or treatment after leaving hospital
for hospital staff discussing if any equipment, or home adaptions are needed when leaving hospital, if this was necessary
for hospital staff discussing if any further health or social care services were needed when leaving hospital, if this was necessary
for receiving copies of letters sent between hospital doctors and their GP
for letters between the hospital doctors and family GP being written in a way they could understand
for being treated with respect and dignity
for feeling that overall they had a good experience
for being asked to give their views about the quality of the care they received in hospital
for seeing, or being given, any information explaining how to complain to the hospital about care received
About these scores
Questions are grouped under the section in which they appear in the questionnaire.
We asked people to answer questions about different aspects of their care and treatment. Based on their responses, we gave each NHS trust a score out of 10 for each question (the higher the score the better).
Each trust also received a rating of ‘Better’, ‘About the same’ or ‘Worse’.
- Better: the trust is better for that particular question compared to most other trusts that took part in the survey.
- About the same: the trust is performing about the same for that particular question as most other trusts that took part in the survey.
- Worse: the trust did not perform as well for that particular question compared to most other trusts that took part in the survey.
We do not provide a single overall rating for each NHS Trust. This would be misleading as the survey assesses a number of different aspects of people’s experiences (such as doctors, nurses, on the ward etc) and trust performance varies across these different aspects.
The structure of the questionnaire also means that there are a different number of questions in each section. This means that it is not possible to compare trusts overall. It is better to look at the trusts in your area and see how they perform across the aspects that are most important to you.