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The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.

Survey of adult inpatients

Barts and The London NHS Trust

We use national surveys to find out about the experience of patients when receiving care and treatment from healthcare organisations. Between September 2013 and January 2014, a questionnaire was sent to 850 recent inpatients at each trust.

Responses were received from 0 patients at Barts and The London NHS Trust.

Based on patients´ responses to the survey, this trust scored
How this score compares with other trusts

Overall score
unavailable
Click to expand for questions about
The Emergency/A&E Department (answered by emergency patients only)
 

Data not
available
Information
for being given enough information on their condition and treatment in A&E
 
Data not
available
Privacy
for being given enough privacy when being examined or treated in A&E
 

Overall score
unavailable
Click to expand for questions about
Waiting list and planned admissions (answered by those referred to hospital)
 

Data not
available
Waiting to be admitted
for feeling that they waited the right amount of time on the waiting list to be admitted
 
Data not
available
Changes to admission dates
for not having their admission date changed by the hospital
 
Data not
available
Transitions between services
the specialist in hospital had been given the necessary information about their condition or illness from the person who referred them
 

Overall score
unavailable
Click to expand for questions about
Waiting to get to a bed on a ward
 

Data not
available
Waiting to get to a bed on a ward
for feeling they did not have to wait a long time to get to a bed on a ward, following their arrival at the hospital
 

Overall score
unavailable
Click to expand for questions about
The hospital and ward
 

Data not
available
Single sex accommodation
for not having to share a sleeping area, such as a room or bay, with patients of the opposite sex
 
Data not
available
Single sex bathrooms
for not having to share a bathroom or shower area with patients of the opposite sex
 
Data not
available
Noise from other patients
for not being bothered by noise at night from other patients
 
Data not
available
Noise from staff
for not being bothered by noise at night from hospital staff
 
Data not
available
Cleanliness of rooms or wards
for describing the hospital room or wards as clean
 
Data not
available
Cleanliness of toilets and bathrooms
for describing the toilets and bathrooms as clean
 
Data not
available
Safety
for not feeling threatened by other patients or visitors during their hospital stay
 
Data not
available
Availability of hand-wash gels
for hand-wash gels being available for patients and visitors to use
 
Data not
available
Quality of food
for describing the hospital food as good
 
Data not
available
Choice of food
for having been offered a choice of food
 
Data not
available
Help with eating
being given enough help from staff to eat their meals, if needed
 

Overall score
unavailable
Click to expand for questions about
Doctors
 

Data not
available
Answers to questions
for doctors answering questions in a way they could understand
 
Data not
available
Confidence and trust
for having confidence and trust in the doctors treating them
 
Data not
available
Acknowledging patients
for doctors not talking in front of them, as if they weren't there
 

Overall score
unavailable
Click to expand for questions about
Nurses
 

Data not
available
Answers to questions
for nurses answering questions in a way they could understand
 
Data not
available
Confidence and trust
for having confidence and trust in the nurses treating them
 
Data not
available
Acknowledging patients
for nurses not talking in front of them, as if they weren't there
 
Data not
available
Enough nurses
for feeling that there were enough nurses on duty to care for them
 

Overall score
unavailable
Click to expand for questions about
Care and treatment
 

Data not
available
Avoiding confusion
For not being told one thing by a member of staff and something quite different by another
 
Data not
available
Involvement in decisions
for being involved as much as they wanted to be in decisions about their care and treatment
 
Data not
available
Information
for being given enough information on their condition and treatment
 
Data not
available
Talking about worries and fears
for having someone on the hospital staff to talk to about any worries and fears, if needed
 
Data not
available
Emotional Support
for receiving enough emotional support, from hospital staff, if needed
 
Data not
available
Privacy for discussions
for being given enough privacy when discussing their condition or treatment
 
Data not
available
Privacy for examination
for being given enough privacy when being examined or treated
 
Data not
available
Pain control
for feeling that hospital staff did all they could to help control their pain, if they were ever in pain
 
Data not
available
Getting help
for the call button being responded to quickly, when used
 

Overall score
unavailable
Click to expand for questions about
Operations and procedures (answered by patients who had an operation or procedure)
 

Data not
available
Explanation of risks and benefits
before the operation or procedure, being given an explanation that they could understand about the risks and benefits
 
Data not
available
Explanation of operation
before the operation or procedure, being given an explanation of what would happen
 
Data not
available
Answering questions
before the operation or procedure, having any questions answered in a way they could understand
 
Data not
available
Expectation after the operation
being told how they could expect to feel after the operation or procedure
 
Data not
available
Information
for receiving an explanation they could understand from the anaesthetist or another member of staff about how they would be put to sleep or their pain controlled
 
Data not
available
After the operation
for being told how the operation or procedure had gone in a way they could understand
 

Overall score
unavailable
Click to expand for questions about
Leaving hospital
 

Data not
available
Involvement in decisions
for being involved in decisions about their discharge from hospital, if they wanted to be
 
Data not
available
Notice of discharge
for being given enough notice about when they were going to be discharged
 
Data not
available
Delays to discharge
for not being delayed on the day they were discharged from hospital
 
Data not
available
Length of Delay to discharge
for not being delayed for a long time
 
Data not
available
Advice for after discharge
for being given written or printed information about what they should or should not do after leaving hospital
 
Data not
available
Purpose of medicines
for having the purpose of medicines explained to them in a way they could understand (those given medicines to take home)
 
Data not
available
Side effects
for being told about the medication side effects to watch out for (those given medicines to take home)
 
Data not
available
Taking medication
for being told how to take medication in a way they could understand (those given medicines to take home)
 
Data not
available
Information about medicines
for being given clear written or printed information about medicines (those given medicines to take home)
 
Data not
available
Danger signals
for being told about any danger signals to watch for after going home
 
Data not
available
Consideration of home and family situation
for feeling staff considered their family and home situation when planning their discharge
 
Data not
available
Information for family or friends
for information being given to family or friends, about how to help care for them if needed
 
Data not
available
Contact
for being told who to contact if worried about their condition or treatment after leaving hospital
 
Data not
available
Equipment and adaptions
for hospital staff discussing if any equipment, or home adaptions are needed when leaving hospital, if this was necessary
 
Data not
available
Health and social care services
for hospital staff discussing if any further health or social care services were needed when leaving hospital, if this was necessary
 
Data not
available
Letters
for receiving copies of letters sent between hospital doctors and their GP
 
Data not
available
Understandable Letters
for letters between the hospital doctors and family GP being written in a way they could understand
 

Overall score
unavailable
Click to expand for questions about
Overall views and experiences
 

Data not
available
Respect and dignity
for being treated with respect and dignity
 
Data not
available
Overall view of inpatient services
for feeling that overall they had a good experience
 
Data not
available
Patients' views
for being asked to give their views about the quality of the care they received in hospital
 
Data not
available
Information about complaints
for seeing, or being given, any information explaining how to complain to the hospital about care received