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Survey of adult inpatients

Bedford Hospital NHS Trust

We use national surveys to find out about the experience of patients when receiving care and treatment from healthcare organisations. Between September 2013 and January 2014, a questionnaire was sent to 850 recent inpatients at each trust.

Responses were received from 381 patients at Bedford Hospital NHS Trust.

Based on patients´ responses to the survey, this trust scored
How this score compares with other trusts

8.7 /10
Click to expand for questions about
The Emergency/A&E Department (answered by emergency patients only)
About the same

8.7 /10
Information
for being given enough information on their condition and treatment in A&E
About the same
8.8 /10
Privacy
for being given enough privacy when being examined or treated in A&E
About the same

9 /10
Click to expand for questions about
Waiting list and planned admissions (answered by those referred to hospital)
About the same

8.3 /10
Waiting to be admitted
for feeling that they waited the right amount of time on the waiting list to be admitted
About the same
9.3 /10
Changes to admission dates
for not having their admission date changed by the hospital
About the same
9.4 /10
Transitions between services
the specialist in hospital had been given the necessary information about their condition or illness from the person who referred them
About the same

7.2 /10
Click to expand for questions about
Waiting to get to a bed on a ward
About the same

7.2 /10
Waiting to get to a bed on a ward
for feeling they did not have to wait a long time to get to a bed on a ward, following their arrival at the hospital
About the same

8.1 /10
Click to expand for questions about
The hospital and ward
About the same

9.6 /10
Single sex accommodation
for not having to share a sleeping area, such as a room or bay, with patients of the opposite sex
About the same
9.4 /10
Single sex bathrooms
for not having to share a bathroom or shower area with patients of the opposite sex
About the same
5.6 /10
Noise from other patients
for not being bothered by noise at night from other patients
About the same
8.1 /10
Noise from staff
for not being bothered by noise at night from hospital staff
About the same
8.7 /10
Cleanliness of rooms or wards
for describing the hospital room or wards as clean
About the same
8.1 /10
Cleanliness of toilets and bathrooms
for describing the toilets and bathrooms as clean
About the same
9.5 /10
Safety
for not feeling threatened by other patients or visitors during their hospital stay
About the same
9.5 /10
Availability of hand-wash gels
for hand-wash gels being available for patients and visitors to use
About the same
5.7 /10
Quality of food
for describing the hospital food as good
About the same
8.5 /10
Choice of food
for having been offered a choice of food
About the same
6.8 /10
Help with eating
being given enough help from staff to eat their meals, if needed
About the same

8.3 /10
Click to expand for questions about
Doctors
About the same

8.0 /10
Answers to questions
for doctors answering questions in a way they could understand
About the same
8.8 /10
Confidence and trust
for having confidence and trust in the doctors treating them
About the same
8.2 /10
Acknowledging patients
for doctors not talking in front of them, as if they weren't there
About the same

8.1 /10
Click to expand for questions about
Nurses
About the same

8.0 /10
Answers to questions
for nurses answering questions in a way they could understand
About the same
8.7 /10
Confidence and trust
for having confidence and trust in the nurses treating them
About the same
8.9 /10
Acknowledging patients
for nurses not talking in front of them, as if they weren't there
About the same
6.7 /10
Enough nurses
for feeling that there were enough nurses on duty to care for them
About the same

7.5 /10
Click to expand for questions about
Care and treatment
About the same

8.2 /10
Avoiding confusion
For not being told one thing by a member of staff and something quite different by another
About the same
7.2 /10
Involvement in decisions
for being involved as much as they wanted to be in decisions about their care and treatment
About the same
7.9 /10
Information
for being given enough information on their condition and treatment
About the same
5.9 /10
Talking about worries and fears
for having someone on the hospital staff to talk to about any worries and fears, if needed
About the same
6.8 /10
Emotional Support
for receiving enough emotional support, from hospital staff, if needed
About the same
8.0 /10
Privacy for discussions
for being given enough privacy when discussing their condition or treatment
About the same
9.3 /10
Privacy for examination
for being given enough privacy when being examined or treated
About the same
8.2 /10
Pain control
for feeling that hospital staff did all they could to help control their pain, if they were ever in pain
About the same
5.7 /10
Getting help
for the call button being responded to quickly, when used
About the same

8.4 /10
Click to expand for questions about
Operations and procedures (answered by patients who had an operation or procedure)
About the same

9.1 /10
Explanation of risks and benefits
before the operation or procedure, being given an explanation that they could understand about the risks and benefits
About the same
8.5 /10
Explanation of operation
before the operation or procedure, being given an explanation of what would happen
About the same
8.6 /10
Answering questions
before the operation or procedure, having any questions answered in a way they could understand
About the same
6.9 /10
Expectation after the operation
being told how they could expect to feel after the operation or procedure
About the same
9.1 /10
Information
for receiving an explanation they could understand from the anaesthetist or another member of staff about how they would be put to sleep or their pain controlled
About the same
8.0 /10
After the operation
for being told how the operation or procedure had gone in a way they could understand
About the same

7.1 /10
Click to expand for questions about
Leaving hospital
About the same

6.6 /10
Involvement in decisions
for being involved in decisions about their discharge from hospital, if they wanted to be
About the same
6.7 /10
Notice of discharge
for being given enough notice about when they were going to be discharged
About the same
5.3 /10
Delays to discharge
for not being delayed on the day they were discharged from hospital
Worse
6.9 /10
Length of Delay to discharge
for not being delayed for a long time
About the same
7.2 /10
Advice for after discharge
for being given written or printed information about what they should or should not do after leaving hospital
About the same
8.5 /10
Purpose of medicines
for having the purpose of medicines explained to them in a way they could understand (those given medicines to take home)
About the same
5.0 /10
Side effects
for being told about the medication side effects to watch out for (those given medicines to take home)
About the same
8.5 /10
Taking medication
for being told how to take medication in a way they could understand (those given medicines to take home)
About the same
7.8 /10
Information about medicines
for being given clear written or printed information about medicines (those given medicines to take home)
About the same
5.3 /10
Danger signals
for being told about any danger signals to watch for after going home
About the same
6.5 /10
Consideration of home and family situation
for feeling staff considered their family and home situation when planning their discharge
About the same
6.1 /10
Information for family or friends
for information being given to family or friends, about how to help care for them if needed
About the same
7.5 /10
Contact
for being told who to contact if worried about their condition or treatment after leaving hospital
About the same
8.6 /10
Equipment and adaptions
for hospital staff discussing if any equipment, or home adaptions are needed when leaving hospital, if this was necessary
About the same
8.4 /10
Health and social care services
for hospital staff discussing if any further health or social care services were needed when leaving hospital, if this was necessary
About the same
7.2 /10
Letters
for receiving copies of letters sent between hospital doctors and their GP
About the same
8.8 /10
Understandable Letters
for letters between the hospital doctors and family GP being written in a way they could understand
About the same

5.2 /10
Click to expand for questions about
Overall views and experiences
About the same

8.7 /10
Respect and dignity
for being treated with respect and dignity
About the same
7.8 /10
Overall view of inpatient services
for feeling that overall they had a good experience
About the same
2.1 /10
Patients' views
for being asked to give their views about the quality of the care they received in hospital
About the same
2.2 /10
Information about complaints
for seeing, or being given, any information explaining how to complain to the hospital about care received
About the same