The Firs Care Home with Nursing

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Our latest report on this standard published on 9 October 2012

We inspected on 11 September 2012 during a routine inspection

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People’s records were being kept securely and confidentially.

Reasons for our judgement

One of the people, and the relative, we spoke with told us they knew how to access personal records. The person said, “I did see my care plan some time ago.” The relative said, “I know I can ask to look at [my parent’s] care plan” and they had looked at it. The people we spoke with, and the relative, thought that these personal records were kept safe and confidential. The relative said, “they’re kept in a locked drawer in the office.”

The staff members that we spoke with explained their understanding of their responsibilities in relation to the records kept at the service. This included completing incident and accident forms, ensuring people’s personal records were up to date and ensuring records were kept securely and confidentially. As well as confirming that people’s personal records were kept securely they said these records were kept accessible to care and nursing staff. We confirmed, from our observations, these comments from staff regarding document security and access to staff.

At our inspection of this service in March 2011 we found that people’s personal information was not always being kept confidential. At this inspection we found that this matter had been addressed by ensuring that personal information was kept securely and confidentially.

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