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The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.

Victoria House Residential Home

  • 30-31 Victoria Embankment, Darlington, County Durham, DL1 5JR

Type of service
Care home without nursing

Specialisms/services
Accommodation for persons who require nursing or personal care, Diagnostic and/or screening services, Learning disabilities, Mental health conditions, Caring for adults under 65 yrs

Local Authority Area
Darlington

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People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

Our latest report on this standard published on 1 December 2012

We inspected on 16 November 2012 during a routine inspection

We checked that people who use this service:

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 November 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

The staff we talked with had a good understanding of the individual needs of people using the service and we saw patient and sensitive interactions between people and the staff who were caring for them.

We were informed by staff that each person who lived at the home had an individual care plan which contained information about how they were to meet each person’s assessed needs. We looked at three of the care plans and found they contained information about each person’s needs. They were all set out in a similar way and contained information under different headings such as the person’s communication needs, personal care and social interests and community activities.

The care records we examined were adequately detailed. Suitable assessment formats and appropriate prompts were in place for staff to follow. The personal care support plans contained information for staff about how people wanted their care to be provided. The manager explained that Castlebeck were moving to a different format of care plan and so records were in the process of transition. We discussed that it may be helpful to focus on reducing the volume of information on care files as some people had lots of individual care plans that were in some cases quite similar and could be joined together.

Risk assessments had been completed for areas such as risks associated with going out into the community. The risk assessments we saw had been signed to confirm they had been reviewed.

We saw a daily record was kept of each persons care. They also showed staff had been supporting people with their care as written in their care plans. In addition, the records confirmed people were attending health care appointments such as with their GP and dentist. Every person also had a health action plan and a health passport which made sure people were receiving regular reviews of their health with relevant professionals. We also saw that staff referred to specialist services where needed and someone had recently required support from a Speech and Language Therapist which was sought promptly by the service.

Everyone had recently had an assessment of capacity for being able to manage their finances and for medication carried out by a psychiatrist and this was discussed with people and their family at a formal review meeting every three months.

One person living at the service told us “It’s really good here, it’s like one big family”.

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