Care Quality Commission Logo

The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.

Website accessibility

Our website is built to meet W3C AA standards for accessibility.

We are committed to putting the public first. This includes collecting and responding to your views and experiences and ensuring you can access the information needed to make informed choices about your care.

We want to make sure that everyone is able to access the information we provide and communicate with us in ways that meet their individual needs. Our Accessible communications policy sets out how we are achieving these aims.

Alternative formats

Alternative formats logo showing sign language, large print and audio
When you see this icon on our website it means that the information is available in a range of alternative formats (e.g. easy to read, large print and audio) and languages (British Sign Language, Bengali, Chinese, Gujarati, Polish, Punjabi and Urdu).

Clear labelling

We use clear labels so visitors know where a link or button is taking them and the type and size of documents they are downloading. We have also used a clear design that takes account of people with visual impairments.

Plain language

We've attempted to use Plain English throughout the site to make the information easy to understand.

PDF files

Many of our reports are only available as PDF (Portable Document Format) files.

To find out more about PDF files and how to access them, go to Adobe PDF files.

Text size

If you need to increase the size of the text on our website, most browsers allow you to do this using your keyboard.

  • Ctrl’ and '+' to zoom in (use 'Cmd' and '+’ on a Mac)
  • Ctrl’ and ‘’ to zoom out (use 'Cmd' and ‘’ on a Mac)
  • 'Ctrl' and '0' to return the page to normal size (use 'Cmd' and '0' on a Mac)

Magnify the screen

If increasing the text size doesn't make the text easy to see, you could try magnifying your screen. Most computer operating systems allow you to do this.

Select the Start button, then ‘Control Panel', then 'Ease of Access', then 'Ease of Access Center’.

Under 'Quick Access to common tools' select 'Start Magnifier’.

Select the 'Start' button or press the Windows logo key.

Select 'Programs' then press 'Enter', select 'Accessories' then press 'Enter', select 'Accessibility' then press 'Enter', select 'Magnifier' then press 'Enter'.

The magnifier will now be turned on and the settings box will display.

You can click in the magnification level box to change the level of magnification or use the up and down arrow keys.

You can also minimise the magnifier settings box by clicking the minimise button or by pressing 'Alt' and 'Space' and then press 'N'.

Open the ‘Finder‘ then select the 'Apple' menu, select 'System Preferences...', select the 'Universal Access' icon.

Select the 'Seeing' tab then select the 'Turn on Zoom' button.

To zoom in press 'Alt' and 'Cmd' and '+'. This zooms to your maximum level of magnification set in 'Zoom Options…'. The preview rectangle (black bordered box) shows the area of the screen that you will see at maximum zoom.

To step back or zoom out press ' Alt' and 'Cmd' and ''. Move your mouse around the screen to view the magnified page.

To change the maximum and minimum zoom settings select 'Zoom Options…', then:

  • use the 'Maximum Zoom' gauge bar to increase or decrease the magnification level.
  • use the 'Minimum Zoom' gauge bar to increase or decrease the magnification level.

When you have finished select 'Done' and, finally, select 'Close' (red button at the top of the 'Universal Access' window) to return to the Finder desktop.

To turn magnification on or off at any time, press 'Alt' and 'Cmd' and '*'.

Colour

We don't use colour alone to convey vital information.

Images

All relevant images have alternative text descriptions explaining what the image is about. This description will be read out by screen readers and will be displayed if you hover your cursor over the image.

If the image is complex and cannot be described in just a few words, there will be a link below the image to another page with the full text alternative.

External links

All links to other websites will open up a new browser window. If you want to return to the Care Quality Commission's website after following an external link, you just need to close the new browser window.

Navigating our site without a mouse

  • You can use the 'arrow' keys to scroll up and down a page. You can also use the space bar to move down and 'shift' and 'space bar' to move up pages.
  • You can use the 'tab' key to move from one link to the next, in sequence, then press the 'return/enter' key to select the link.
  • You can use the 'backspace' key to go back to the previous page.

Software to read words out loud

'Browsealoud' is a computer program that helps people who have difficulty reading by reading out the words on a website. You can download Browsealoud for free by clicking on the link below. It may take a few minutes to download.

After you have downloaded and installed Browsealoud on your computer, go back to our website and move your mouse pointer over the words. You will see that the words are now highlighted in yellow. Leave your mouse pointing at the words and the Browsealoud voice will read them out to you.