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The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.

State of Care report 2011/12

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Welcome to our annual report on the state of health and social care in 2011/12.

This report looks at the shape of care services in England and the quality of care that they provide to people.

Due to England's growing population and the increase in the number of people who are being treated for complex conditions, our inspectors are seeing a growth in  services that are struggling to cope with the pressures on them. Most of all, this affects those who are unable to speak up for themselves.

Therefore, we have focused this report on whether health and social care services are treating people with respect and dignity and involving them in decisions about their care.

The findings in this report have been drawn from the information we gather about care services during registration, our inspections and themed reviews, the experiences of people who use services and national statistics.