The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.
Services we regulate
As the regulator, a major part of our job is to monitor services’ performance against national standards.
- treatment, care and support provided by hospitals, GPs dentists, ambulances and mental health services.
- treatment, care and support services for adults in care homes and in people’s own homes (both personal and nursing care).
- services for people whose rights are restricted under the Mental Health Act.
We regulate services by:
- registering providers to operate services if they meet the Essential standards of quality and safety.
- making unannounced inspections of services at least once a year and at any time in response to concerns.
- monitoring providers’ performance through inspections, data analysis and other checks.
- taking action, including Enforcement, when we find services aren’t meeting the standards.
- protecting patients whose rights are restricted under the Mental Health Act, including those on community treatment orders.
- listening to you and others about your experiences of care and involving you in helping us make decisions.
- keeping you updated on the performance of services in England.
You can use the search box at the top of the page to find out how your local health or social care service is performing.
Our work under the Mental Health Act
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We protect the rights of people being treated under the Mental Health Act. Our aim is to improve the outcome for every person who uses care services commissioned under the Act.
We help to promote social inclusion and recovery by ensuring that individual needs are met.
Mental Health Act Commissioners
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Our Mental Health Act Commissioners visit all hospital wards that detain people under the Mental Health Act. They meet and speak with patients and make sure that staff use their powers under the Act appropriately. They also visit patients who have been discharged from hospital on a community treatment order or under guardianship.
Another part of a commissioner’s job is to help people make a complaint and raise issues with staff and managers.
If we find that a member of staff has abused their powers under the Mental Health Act, we can take action to make sure it is resolved.