The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.
Freedom of information
The Freedom of Information (FOI) Act enables you to get information held by public bodies like us.
You can get information in two ways:
- through our FOI publication scheme – which tells you what information is readily available to you and where you can access it.
- by your general right of access – which enables you to get information that may not be readily available.
Download our Publication scheme for more information.
Our disclosure logs list many of the requests we have responded to since April 2012. Some requests of a personal nature have not been included to protect the identities of those involved.
You can request that we send you any response listed in our disclose logs, as information disclosed under Freedom of Information is considered to be already in the public domain.
If you want to request details of a response, please contact the Information Access team using the details below and including the reference number (these begin CQC IAT) and the date the request was responded to.
Making an FOI request
If the information you want is not in the publication scheme, you can make a request under the FOI Act.
Email your requests to firstname.lastname@example.org.
You can also write to:
Legal Services & Information Rights
Care Quality Commission
Newcastle upon Tyne
We will usually respond within 20 working days of receiving your request.
However, we may need to extend this deadline if we have to contact you about your request, or (in very rare circumstances) if we must first consider issues of public interest.
You will be notified if this is the case.
Requesting information about yourself
If you want to request your own ‘personal data’ from CQC – information which we may hold which identifies and is about you – we will respond to your request under the Data Protection Act 1998.
These requests should be sent to the same address as FOI requests (see above).
In order to protect your privacy, we require proof of your identity before we will disclose your personal data. When making your request, please send at least one item of ID that includes your photograph or signature (e.g. passport or driving license), and another other item that includes your name and current address (e.g. utility bill, council tax bill, or a letter from your council or another government agency).
Please do not send original documents. We will securely destroy any copies of ID that you send, (or return them to you if you request us to do so).
We are allowed to charge a fee for handling and responding to requests for your own personal data. We do not usually charge a fee but may do so in exceptional cases – for example, where you have recently made similar requests. The maximum fee that we can charge is £10 (or up to £50 for some kinds of medical records) and we will always tell you in advance if we intend to charge a fee.
Once we have received your request, proof of ID, and any fee that we are charging, we will usually respond within 40 days.
We can withhold information if we need to, but we will always give you reason for doing so.
Under the FOI Act, we can also refuse to confirm or deny holding certain information.
We may consult with other people or organisations before providing you with the information you request. This usually happens when you have requested information that has been provided to us by another organisation.
Unhappy with our response?
If you are unhappy with the way we have handled your request for information, please let us know and give us your reasons. We will respond to you in writing.
If you are still unhappy following your appeal, you can contact The Information Commissioner at the address below:
The Information Commissioner
Cheshire SK9 5AF
Tel: 01625 545 745
Confidentiality and sharing information
Find out how we use information we receive from the public, professionals and others in Confidentiality and sharing information.
Looking for a past response?
You can request a copy of a response in our disclosure logs by emailing us at email@example.com including the reference number and date of our response.