Freedom of information
The Freedom of Information (FOI) Act enables you to get information held by public bodies like us.
You can get information in two ways:
- through our FOI publication scheme – which tells you what information is readily available to you and where you can access it.
- by your general right of access – which enables you to get information that may not be readily available.
Download our Publication scheme for more information.
Our disclosure logs list many of the requests we have responded to since April 2012. Some requests of a personal nature have not been included to protect the identities of those involved.
You can request that we send you any response listed in our disclose logs, as information disclosed under Freedom of Information is considered to be already in the public domain.
If you want to request details of a response, please contact the Information Access team using the details below and including the reference number (these begin CQC IAT) and the date the request was responded to.
Making an FOI request
If the information you want is not in the publication scheme, you can make a request under the FOI Act.
Email your requests to email@example.com.
You can also write to:
Legal Services & Information Rights
Care Quality Commission
Newcastle upon Tyne
We will usually respond within 20 working days of receiving your request.
However, we may need to extend this deadline if we have to contact you about your request, or (in very rare circumstances) if we must first consider issues of public interest.
You will be notified if this is the case.
We can withhold information if we need to, but we will always give you reason for doing so.
Under the FOI Act, we can also refuse to confirm or deny holding certain information.
We may consult with other people or organisations before providing you with the information you request. This usually happens when you have requested information that has been provided to us by another organisation.
Unhappy with our response?
If you are unhappy with the way we have handled your FOI request, please let us know and give us your reasons. We will respond to you in writing.
If you are still unhappy following your appeal, you can contact The Information Commissioner at the address below:
The Information Commissioner
Cheshire SK9 5AF
Tel: 01625 545 745