Care Quality Commission Logo

The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.

Common registration errors

Are you about to submit an application as a new provider or registered manager? Before you do, make sure you have not made any of these errors.

Common errors made by providers

No registered manager application

All partnership and organisation provider applications must be submitted with a supporting registered manager application. Any applications which aren’t will be rejected.

Please note: Individual providers do not need a registered manager if they are in charge of the day-to-day management of the regulated activities at their location(s).

Invalid supporting application

We have received a number of applications from providers where the supporting registered manager form is invalid because the details in the two don’t match. Often applications are received where the applicant has inserted their own name instead of the provider’s name.

Incorrect application form

Many applications have been returned because the wrong type of application form has been completed.

One of the most common errors we find is from providers who are opening a new location where they will only offer the regulated activities for which they are currently registered.

In this case, the correct form would be the one to Add a location but we often find providers use the Add a regulated activity one instead.

If you’re unsure of which form you should be using, you can get help using our Application form finder.

Missing statement of purpose

All applications, other than those to cancel an entire registration, require a statement of purpose (SoP) to be submitted. If you don't include one, the application will be returned to you.

In order for us to accept your application, you must either have attached a separate SoP or copied it into the relevant section of the application form.

Provider details incomplete

We have received a number of applications where the provider details have not been completed correctly. Without the full provider details we are unable to process your application, and it will be returned to you.

These details are very important to all new provider applications to ensure your registration is correct. For existing providers, you can find the details you need on your current certificate of registration.

Missing declarations

All application forms must have the Data Protection Act statement and application declaration signed and dated. The date entered needs to be when the application form is completed/submitted.

Please note: On new partnership applications, all the partners are required to sign the application declaration.

Location details incomplete

We receive a number of applications where the location details have not been completed. In order for us to accept your application, location details are required so we can identify if the location is already registered under the provider.

If they’re not, we need to know if any accompanying supporting application for the manager(s) for the location(s) have been submitted.

No accompanying provider application received

We have seen many applications submitted without a provider application. We are unable to accept a manager application without the provider application. Both applications must be submitted at the same time.

No Disclosure Barring Service (DBS) certificate

We often receive applications for new providers and managers without a valid CQC-countersigned DBS certificate. This check must be carried out as part of your registration. Any applications submitted without this check will automatically be returned to you.

You can only submit your registration application once you have received your copy of the CQC-countersigned DBS certificate.

Find out more about How to apply for a DBS certificate.

Out-of-date DBS certificate

We have seen many applications where the provider and manager have an out-of-date DBS certificate. We will not accept any DBS certificates which are over six months old at the time the application is considered valid.

Please note: Nominated Individuals are not required to hold a CQC-countersigned DBS certificate.

Find out more about How to apply for a DBS certificate.

Regulated activities

On some applications, you will be asked for the regulated activities which will be provided at the various locations. We have seen some applications where the provider and registered manager applicants have ticked different regulated activities or they don’t match your current registration. We can only accept valid applications where the regulated activities applied for match your current registration.

For new registrations, the regulated activities applied for by the manager and provider must match, otherwise the applications will be returned to you.

Missing declarations

All application forms must have the Data Protection Act statement and application declaration signed and dated. The date entered needs to be when the application form is completed/submitted.

Location details incomplete

We receive a number of applications where the location details have not been completed. In order for us to accept your application, location details are required so we can identify if the location is already registered under the provider, and if not, whether any accompanying supporting application for the managers for the locations have been submitted.

Provider details incomplete

We have received a number of applications where the provider details have not been completed correctly. Without the full provider details we are unable to process your application and it will be returned to you.

For existing providers these details can be found on your current certificate of registration.