How we use your feedback

The feedback you give us will be used in many different ways and, while we can’t respond to individual complaints, we will always listen to what you’ve got to say.

Your feedback helps us to identify the issues that are important to you. It also helps us to:

• spot problems or concerns in care.
• plan national and local activities, known as reviews and studies, that focus on health and social care patterns around the country.
• make decisions on whether a service should be able to operate.
• monitor services, particularly whether they are meeting the essential standards.
• look at whether commissioners are referring the correct services to people.

Make a complaint

We do not handle individual complaints, but if you'd like some help and advice on this, please visit Make a complaint.