Westminster’s St Philips Medical Centre rated as Inadequate

Published: 22 June 2017 Page last updated: 3 November 2022
Categories
Media

St Philips Medical Centre in Westminster has been rated as Inadequate overall and remains in special measures - for the third period of time - after an inspection in April 2017.

It was rated Inadequate for being effective and well-led. It was rated Requires Improvement for being safe, caring and responsive.

There are about 10,800 patients registered with the practice, with a high turnover as many are postgraduate students who move away from the area after their studying is complete. Although the practice is located within the London Borough of Westminster it is contracted to provide GP services by NHS Camden Clinical Commissioning Group.

CQC inspectors said the practice must now:

  • Ensure there are effective arrangements in place to assess, monitor and improve the quality and safety of the services provided.
  • Ensure the introduction of formal governance arrangements.
  • Further develop systems for assessing the quality of the experience of patients receiving services.
  • In addition among the many areas the provider should improve include:
  • The development of a written policy for the management of controlled drugs.
  • The introduction care plans for patients.
  • Review systems to improve the identification of carers and provide support.
  • Develop the practice vision and values further and ensure they are communicated to staff and patients.

Professor Ursula Gallagher, CQC Deputy Chief Inspector of GP Practices, said:

“I am extremely concerned that St Philips Medical Centre continues to be rated as Inadequate and we will be taking further enforcement action against the provider. This is subject to a right of appeal."

“Our inspection did though reveal some improvements at the practice these were not sufficient to provide the necessary assurance that patients were safe.”

Ends

For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.