Manor Court in Blandford Road, Plymouth has been rated Outstanding by the Care Quality Commission following a recent inspection.
Inspectors rated the service Outstanding for being caring and well-led and Good for being safe, effective and responsive to people’s needs. The service was rated Outstanding overall.
Manor Court is a residential service providing care without nursing. Nursing services are provided by community nursing teams. Residential care is provided for 36 older people, some living with dementia.
The provider had a strong sense of values which were embedded into staff practices, training and the care delivered to people living in the service.
There was an positive, open culture which allowed a range of ways for people to be involved in their care. People living in the service and staff worked together on how the service was run and express their views to ensure a safe, friendly atmosphere. This also led to staff having an enhanced knowledge and understanding of people’s holistic needs. New initiatives, based on research and best practices, were being constantly implemented to improve and enhance care
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said;
“Manor Court is clearly a service that has placed providing consistent, high quality person-centred support that enables people live independently, at the very heart of its operations."
“The service was rated Good during our previous inspection in June 2015 and I am delighted that the service has continued to develop the high standard of care and enabled the service to achieve our highest rating after this recent inspection."
“To receive an Outstanding rating is a commendable achievement and the staff and management at the service should be very proud of this and the consistent high quality, compassionate and person-centred support they are providing”
The full inspection report can be found on our website.
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I am delighted that the service has continued to develop the high standard of care and enabled the service to achieve our highest rating
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care