The CQC has found the quality of care provided by Riverside Point care home in Warrington, to be Outstanding following an inspection in April.
Riverside Point is a residential care home which provides support for young people and adults with autism and learning difficulties. There were eight people using the service at the time of this inspection.
CQC asks five questions when it inspects. Are services safe, effective, caring, responsive and well-led? Riverside Point is rated as Outstanding for being effective, caring, responsive and Good for safe and well-led.
A full report of the inspection has been published on our website.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:
“We found the quality of care provided at Riverside Point in Warrington to be outstanding."
“It was impressive to see how person centred the service was. People’s individual needs were really taken care of and this bespoke service reflected the changes taking place in their lives, confidence and abilities."
“We saw a culture at the home which was open, transparent and progressive. All the staff were committed to continually improving the service, and people living at Riverside Point, as well as their relatives were regularly consulted on how improvements could be made."
“All the staff at Riverside Point should be very proud of the care they are providing and I hope other providers look to their example of what outstanding care should look like.”
Some of the findings from the inspection included:
- People who used the service and their relatives spoke of outstanding care. They told inspectors that the provider and staff of the service went above and beyond to ensure they received a person centred service.
- Staff maintained people's privacy and dignity ensuring any care or discussions about people's care were carried out in private. Inspectors saw that interactions both verbal and non-verbal between staff and people who used the service were caring and respectful with staff showing patience, kindness and compassion. CQC observed that staff knew and understood the people they cared for and ensured people were provided with choices in all aspects of daily life by way of discussion.
- Staff were recruited through a rigorous procedure.
- Relatives and professionals were very positive about the service people received. Comments from relatives included "exceptional", "amazing" "it's a godsend" and "outstanding care provider". Health and social care professionals without exception were high in their praise of the service. Comments included "they were a breath of fresh air, definitely need more like them".
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For further information please contact CQC Regional Engagement Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966.
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...I hope other providers look to their example of what outstanding care should look like
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North