CQC rate Brookdale Surgery as Inadequate

Published: 21 June 2017 Page last updated: 3 November 2022
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England’s Chief Inspector of General Practice has placed a Manchester GP practice into special measures following an inspection by the Care Quality Commission.

The Care Quality Commission has found the quality of care at the Brookdale Surgery, Manchester, to be Inadequate. A full report of the inspection has been published today on our website.

Inspectors rated the practice inadequate in all domains - safe, effective, caring, responsive and well led

The report highlights a number of areas of concern including:

The practice had no clear leadership structure and there was insufficient leadership capacity and no accountability or responsibility from the lead GP. This was reflected by minimal systems and processes being in place to ensure safety and high quality care.

Medicines management systems within the practice, including emergency medicines and vaccines, were inadequate and solely managed by administrative staff. For example, the practice did not have the basic lifesaving medicines or equipment to treat patients in an emergency..

Alison Holbourn, Deputy Chief Inspector of General Practice for the North, said:

“It is important that the people who are registered with the Brookdale Surgery can rely on getting the high quality care which everyone is entitled to receive from their GP. It is a matter of great concern that this service has been rated as inadequate in all five domains."

“During the inspection we identified serious concerns, and drew these to the provider’s attention, both during the inspection and immediately afterwards in writing."

“Following the inspection evidence was submitted by the Brookdale Surgery to ensure the most serious of issues linked to patient safety were being actioned or reviewed immediately to ensure patient safety was being addressed. We received evidence that some action had been taken. However we were not completely satisfied that the Provider had immediately actioned all the issues identified."

“Due to the concerns identified during the inspection, CQC has placed this service into special measures. In addition the commission has begun the process in line with our enforcement procedures to prevent the provider from operating the service."

“The Brookdale Surgery will be inspected again within six months . The service will be kept under review and if needed could be escalated to urgent enforcement action and if there is not enough improvement we will move to close the service.”

Ends

For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

It is a matter of great concern that this service has been rated as inadequate in all five domains

Alison Holbourn, Deputy Chief Inspector of General Practice for the North

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.