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CQC places Falcon Medical Centre in Sutton Coldfield into Special Measures

Published:
21 April 2016
Service:
Falcon Medical Centre
Categories:
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed Falcon Medical Centre in Sutton Coldfield, into special measures following a Care Quality Commission inspection which found the quality of care to be Inadequate overall.

Inspectors rated the practice as Inadequate for being safe and well-led, Requires Improvement for being effective and responsive and Good for being caring following an inspection in inspection in January 2016.

A full report of the inspection, which details inspectors’ findings and highlights the areas where improvements must be made, has been published.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is important that the people who are registered with Falcon Medical Centre can rely on getting the high quality care which everyone is entitled to receive from their GP.

"During our inspection patients commented that they were treated with compassion and respect by the practice staff. Patients found it easy to make an appointment with same day urgent appointments available. However, we also found that care and treatment was not always delivered in line with best practice.

“Patients were at risk of harm because systems and processes were not implemented well enough to keep them safe. For example, risks relating to staffing, infection control, the premises, equipment and unforeseen events were not well managed to ensure appropriate mitigating action was taken.

“We have found significant areas of concern, which is why we are placing the practice into special measures - so opening the way for the practice to receive support from NHS England among others.

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I am hopeful that the practice will do what is required for the sake of its patients, but if we find that the service remains inadequate, we will consider taking further action.”

Ends

For further information, please contact Regional Engagement Officer, Helen Gildersleeve on 0191 233 3379.

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Last updated:
29 May 2017

Notes to editors


CQC has published a full report about Falcon Medical Centre.


Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.


To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).


Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.