CQC inspectors rate Devon Partnership NHS Trust as Good

Published: 16 May 2018 Page last updated: 16 May 2018
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England’s Chief Inspector of Hospitals has found that Devon Partnership NHS Trust has maintained a high standard in the quality of services for patients.

A team of inspectors from the Care Quality Commission visited between November 2017 and February 2018 to check the quality of five core mental health services. CQC also looked specifically at management and leadership to answer the key question: Is the trust well led?

The trust has been rated as Good overall and Good across all five key questions for being safe, effective, caring, well-led and responsive to people’s needs.

Full details of the ratings, including the ratings grid, are in the report available on our website.

Inspectors found particular improvement in the forensic inpatient/secure services which are now rated as Outstanding. Patients were fully involved in planning their care. Staff worked with patients to develop care plans that were recovery focused, person centred and reviewed these regularly with patient input. Patients were complimentary about the staff providing care and told inspectors they appreciated the way staff treated them with dignity and respect.

On the well-led inspection, CQC found a strong, committed and knowledgeable board and senior leadership team who had a clear vision and set of values which centred around the key principle of continuous improvement.

Dr Paul Lelliott, Deputy Chief Inspector of Hospitals (and lead for mental health), said:

“Since we last inspected services at Devon Partnership NHS Trust in December 2016, the organisation has worked to maintain consistently high standards in the quality of care to patients and embed further improvements while also expanding its services. I congratulate all involved for this achievement.

“We saw evidence of some excellent leadership at all levels across the trust with many dedicated, compassionate staff who were striving to deliver the very best care for patients.

“There is room for further improvement in community mental health services where there are high caseloads, with some patients waiting too long for assessment and treatment. We expect the trust to continue to work on these areas on behalf of their patients.”

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...the organisation has worked to maintain consistently high standards in the quality of care to patients...

Paul Lelliott, CQC’s Deputy Chief Inspector of Hospitals (and lead for mental health)

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.