The Care Quality Commission has found the quality of care provided by The Children's Trust in Tadworth, Surrey to be Outstanding following an inspection in November.
The Children's Trust Tadworth is a charity that works with children and young people who as a result of an acquired brain injury have multiple disabilities and complex health needs. They offer a range of services which include rehabilitation for children and young people and respite care which is accessed via the child's local authority. They also offer rehabilitation for children who have long term disorders of consciousness and attend The Children's Trust School. The service was rated Outstanding for being caring, responsive to people’s needs, well-led, effective and safe.
Inspectors found staff were highly motivated and offered care that was exceptionally compassionate and kind and there was excellent interaction between people and staff who consistently took care to ask permission, where appropriate, before intervening or assisting. There was a high level of engagement between people and staff so people felt empowered to express their needs and receive appropriate support particularly when engaging in activities that may make them anxious. It was evident that staff had enough skill and experience to manage situations as they arose and meant that the care and support given was of a consistently high standard.
Staff also used a variety of methods to communicate with people and were creative in their approach to this, using different tools to enable people to explain to staff what their needs were. This approach to people's human rights and equality and diversity were at the heart of the service and people were supported with their religious and cultural needs.
A full report of the inspection has been published on our website.
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led.
Deborah Ivanova, CQC’s Deputy Chief Inspector for Adult Social Care in the south region, said:
“I am incredibly pleased to read our inspection team was impressed by the level of care and support offered to people at The Children's Trust - Tadworth. The provider's vision and values were at the heart of the service with people and their families being engaged and involved in the service in a number of ways from defining the values to helping support with treatment."
“People felt safe receiving care being treated with dignity and respect ensuring the young adults at the service were treated as they should be, with staff ensuring that people were encouraged with their independence and were supported to do things for themselves. Furthermore, people and relatives felt that staff went the extra mile in relation to their caring attitude towards them."
“People and their relatives were heavily involved in their care and spoke extremely positively about the professional relationships they had with all staff employed by the provider. The service also had strong links with healthcare professionals and was focused on improving and developing care and the role of care staff within the service."
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
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our inspection team was impressed by the level of care and support offered to people at The Children's Trust - Tadworth
Deborah Ivanova, Deputy Chief Inspector for Adult Social Care in the South