Assessment and Treatment Service (ATS)

People with learning disabilities are not always able to tell us about their experiences. We conducted a period of observation so that we could see how members of staff interacted with people who used the service. We found that staff knew the people, their needs and how to communicate with them in a way they understood. We talked with three people who used the service. They told us they were happy at the service, happy with the care they received, liked the staff who looked after them, and felt well supported. Some comments captured included 'Love it here' and 'They're okay staff.'

During our inspection we conducted a tour of the premises and found it was clean and tidy. There were systems in place to reduce the risk and spread of infection.

We found staff were adequately supported because they received regular training sessions, supervision and an annual appraisal.

We found there were effective systems to regularly assess and monitor the quality of service that patients received.

We found there was a complaints process in place.