Kingswood Drive

During our inspection we spoke with two people who used the service and a representative from the relatives committee. All people we spoke with told us that they were happy with the service that had been provided. One person said, 'I like it here'. Another person said, 'I like the staff'. The representative from the relatives committee told us that they had no concerns. They told us that the care provided to the people who used the service was good.

As people had complex needs and were not all able to tell us in detail about the service they received we used different methods to help us understand their experiences, including observation. We observed interactions between staff and people who used the service. We saw that people were smiling and were confident to approach staff when they wanted something.

We saw that people were treated with respect and dignity. People's needs had been assessed to ensure that their health, personal care and safety needs were monitored and met.

We found that people had been provided with a varied and nutritious diet to prevent malnutrition and dehydration.

We determined that staffing levels were adequate and ensured that people's needs were met and that they had been not placed at risk of harm through inadequate supervision or care provision.

We saw that complaints processes were in place for people or their relatives to use if they were not happy with the service provided.

During our inspection we spoke with two people who use the service and two relatives. Everyone we spoke with made positive comments about the service. One person said, 'I really like it here. The staff are lovely'. Another person said, 'I like coming here, it is good'. Relatives told us that they had no concerns and they thought that the service provided was very good.

As people had complex needs and were not all able to tell us about the service they received we used different methods to help us understand their experiences, including observation. We observed good interactions between staff and people living there. People were smiling and looked happy.

We saw that people were treated with respect and dignity. People's needs had been assessed to ensure that their health, personal care and safety needs were monitored and met.

Staff had received training to help them recognise abuse and inform them of who they should report to if they had a concern.

Recruitment processes ensured that staff employed were suitable and safe to work with the people using the service.

Records and staff both confirmed that systems had been used to monitor how the service had been run to benefit the people who used it.