13 August 2013
During a routine inspection
During our inspection we spoke with the centre manager, team managers, nurse practitioners, mammography radiographers and assistant practitioner,consultant radiologist and a number of specialist breast nurses. Unfortunately we were unable to speak to any patients during our inspection but we contacted four patients by telephone the following day. They told us that they were very happy with the service and care. One patient told us "The staff are very caring, considerate and kind and I was extremely well looked after during the whole of my treatment'.
We looked at patient records and found that there were systems in place to audit and monitor the quality of care provided.
The provider had systems in place to protect patients from abuse and to deal appropriately with concerns if they were raised. Staff had received training and were confident about how to recognise signs of abuse and describe the steps they needed to take to keep patients safe.
We found that there were suitable arrangements in place to support staff with meaningful supervision, appropriate professional development and training, and an inclusive appraisal mechanism.
The provider had systems in place to identify, investigate and respond to complaints.