Archived: Lovedean Homecare

Updated 1 June 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on the 13 and 14 April 2016. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to ensure someone would be at the office. One inspector carried out the inspection.

Before the inspection, we reviewed the information we held about the service such registration reports and notifications the provider is required to tell us about, and information that had been sent to us by other agencies. The provider also completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During our inspection we spoke with the provider, who also manages the service. We reviewed care records for five people using the service, including their care plans, risk assessments and daily care notes completed by the staff supporting them. We also looked at other records, including four staff files, the complaints log, accident and incident reports, training records, quality assurance audits and checked the providers policies and procedures. Following the inspection we spoke with five people using the service and the relatives of two other people. We also spoke with four staff members who work for the provider.

The service had been previously inspected in December 2013 and was meeting the regulations it was inspected against at the time.

Updated 1 June 2016

This was an unannounced inspection carried out on the 13 and 14 April 2016.

Lovedean Homecare is a domiciliary care agency registered to provide personal care and support to people who live in their own home. At the time of our inspection, there were 27 people using the service.

The provider had safeguarding policies and procedures in place. All staff received safeguarding adults and children training to raise awareness of how to recognise signs of potential abuse and poor practice and what actions they would need to take. Staff were confident in their knowledge and understanding of abuse.

People were protected from the risk of harm because risks to people were assessed and the provider had put steps in place to minimise them.

People received flexible and responsive care because they were supported by sufficient numbers of staff.

People received their medicines at appropriate times and accurate records were maintained.

People and relatives felt listened to by staff and said their requests were acted upon in a timely manner.

People felt that staff treated them with dignity and respect.

People and relatives were involved in the development of care plans and were able to express how they preferred to received care.

Staff were supportive in helping people to maintain their independence as far as was practicable.

Processes for recruiting staff were safe and thorough to ensure staff were suitable for their role. People's needs were understood and met by the right amount of skilled and experienced staff.

Staff were supported by the provider. Supervision and appraisal sessions were regularly completed to reflect on good practice and areas of improvement.

The provider had robust quality assurance and data management systems in place to ensure quality of service provision.