Background to this inspection
Updated
2 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
We received information of concern due to a significant COVID-19 outbreak and visiting arrangements at this service. This was a targeted inspection looking at the infection prevention and control measures the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 1 February 2022 and was unannounced.
As part of this inspection we spoke with eight family members via telephone to satisfy ourselves that visiting arrangements were in line with government guidelines.
Updated
2 March 2022
We undertook this unannounced inspection on 29 May 2018. Parkview House is a care home which is registered to provide personal care and accommodation for a maximum of 45
older people with dementia. The home is on two floors and divided into 5 units or “clusters”.
At this inspection there were 43 people living in the home.
People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
At our last inspection on 15 and 17 July 2015 the service was found to be compliant with regulations and was rated ‘Good’.
The home had a registered manager. Like registered providers, registered managers are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act and associated Regulations about how the service is run.
People told us they were safe living at the service and staff were kind. Health and social care professionals, relatives and people living at the service told us the staff were skilled and knowledgeable and able to provide suitable care.
We were concerned that staffing levels at night were insufficient to meet people’s needs, but the provider increased staffing levels at night the day after the inspection.
Risk assessments were in place to guide staff in safely caring for people, and care plans were up to date and covered a wide range of needs. Staff understood how to safeguard people from abuse and the service had appropriate procedures and processes in place.
Recruitment of staff was safely managed, and staff received regular supervision and training to support them in their role.
Medicines were safely stored and managed.
People told us they were happy with the food.
There were a range of activities at the service to meet people’s needs.
The service had appropriate documentation in place in relation to consent and compliance with the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
A range of quality audits took place and the management of the service was praised by health and social care professionals, relatives and people living at the service.
We have made a recommendation in relation to staffing levels.