The Manor

Updated 16 January 2019

The Manor is a rehabilitation service that is registered to provide accommodation for people who require treatment for substance misuse. There is a registered manager. People who use the service are privately funded, either directly by themselves or by families, or by organisations linked to their professions.

It provides its service in two separate adjacent buildings. The Cottages provides gender-separate accommodation for up to seven people in single rooms. There are also kitchens, communal areas and activity rooms. The Manor building itself offers accommodation in four separate bedroom suites. The building also contains kitchens, communal areas and activity rooms as well as offices. The service is set in a rural area. We previously inspected this service in October 2015 when substance misuse services were not rated. There were no requirements resulting from that inspection.

Updated 16 January 2019

We rated The Manor as good because:

• Clients received person-centred therapy and treatment, with the focus firmly on long-term recovery. There were sufficient numbers of staff and support systems in place to ensure clients were safe at all times, including if they chose to exit treatment early.
• Risk assessments, including for physical health, were arranged promptly. They were done by appropriate professionals, using suitable assessment tools. Staff were able to share expertise, knowledge and relevant information about clients readily and with due awareness of the need for confidentiality. The service constantly strove to learn and made changes to improve. Staff were enthusiastic about the service they offered and of the support and opportunities given to them to develop and enhance their skills.
• Treatment was holistic and appropriate specialists were involved. Clients were fully engaged in treatment and told us they were equal partners in their treatment. Families were fully involved, with the clients’ agreement.
• The service offered an environment that was supportive of recovery, with good facilities and excellent food that was praised by clients. Clients were very enthusiastic of the treatment and confident of its success.