The Surrey Park Clinic

Updated 14 March 2019

The Surrey Park Clinic is operated by The Surrey Park Clinic (IHG). The service opened in 2005 to provide specialist women’s healthcare. It is an independent clinic in Guildford, Surrey. The service primarily serves the communities of Surrey. It also accepts patient referrals from outside this area. The clinic only sees patients that are privately or self-funded.

The registered manager has been in post since June 2018. The clinic is registered to provide the following regulated activities: Diagnostic and screening procedures; Treatment of disease, disorder or injury and Family Planning.

Updated 14 March 2019

The Surrey Park Clinic is operated by The Surrey Park Clinic (IHG). The service opened in 2005 to provide specialist women’s healthcare with a focus on the treatment of gynaecological issues, hormone treatment, fertility and pregnancy care. It is a private clinic in Guildford, Surrey. Facilities include one treatment room used for scanning, three consulting rooms, a phlebotomy room, a pharmacy for outpatient dispensing and a number of offices for administration purposes.

We previously completed a comprehensive inspection in October 2016 when we rated the service overall as required improvement. There were three regulatory breaches. The service provided an action plan to demonstrate how it would improve. In July 2017, we completed a follow up announced inspection where we focussed on the action plan and found the service had taken positive actions to improve and there were no breaches of regulation. We did not rerate the service following the 2017 inspection as we only reviewed actions taken to address the breaches of regulation.

We inspected this service using our comprehensive inspection methodology. We carried out an unannounced visit to the clinic on 9 January 2019.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

The service provides diagnostic and outpatient services including minor procedures and ultrasound scans, mostly for adults but included eight young people aged 16 to 17 years during the reporting period (August 2017 to July 2018). We inspected the outpatients and diagnostic imaging core services.

The main service provided by The Surrey Park Clinic was outpatients. Where our findings on outpatients for example, management arrangements – also apply to other core services, we do not repeat the information but cross-refer to the outpatient’s section of the report.

Services we rate

Our rating of this service improved. We rated it as Good overall.

We found areas of good practice in relation to outpatient care that had improved since the last comprehensive inspection.

• The service managed patient safety incidents well. Staff recognised incidents and reported them appropriately. When things went wrong, staff apologised and gave patients honest information and suitable support.

• The service provided care and treatment based on national guidance and a new audit plan was established to check effectiveness.

• The service had suitable premises and equipment and looked after the general environment well, flooring and furnishings had improved and were easy to keep clean.

• Staff kept detailed records of patients’ care and treatment using an electronic system with security safeguards. Records were clear, up-to-date and easily available to all staff providing care.

• Staff understood how to protect patients from abuse and the service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

• The service had enough staff with the right qualifications, skills, training and experience to keep people safe from avoidable harm and to provide the right care and treatment.

• The service systematically improved service quality and safeguarded high standards of care by creating an environment for excellent clinical care.

• The service had a vision for what it wanted to achieve which it developed with staff.

• Managers promoted a positive culture that supported and valued staff, creating a sense of common purpose based on shared values.

Other areas of good practice:

• The service provided best practice when prescribing, dispensing, recording and storing medicines.

• The service made sure staff were competent for their role and supported their staff with clinical supervision.

• Staff cared for the patients with compassion. Feedback from patients confirmed that staff treated them well and with kindness.

• The service planned and provided services in a way that met the needs of patients. The service took account of patient’s individual needs.

At this inspection, we found one breach of regulation as substances hazardous to health were not stored securely and in line with policy. We told the provider that it should make other improvements to help the service improve.

Nigel Acheson

Deputy Chief Inspector of Hospitals (South)

Updated 14 March 2019

The clinic has one scanning machine and offers ultrasound scans, for diagnostic purposes.

Updated 14 March 2019

The clinic offers consultations for women specialising in gynaecology, infertility, pregnancy and menopause.