The Care Quality Commission

Archived: Northgate House

92 York Road, Market Weighton, York, North Yorkshire, YO43 3EF (01430) 873398

Provided and run by:
Shelphen Resource Limited

All Inspections

4 September 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people who used the service. During the day we sat with people who used the service and observed their daily activities including lunchtime and observed their interactions with staff. We spoke in detail with three people who used the service and with staff including the registered manager, the head of care and a carer. We also reviewed documentation including three care plans.

We saw that care needs were discussed with people and/or their relatives and before people received care their consent was asked for. One person said 'Staff ask me what I need help with'. From what we observed and noted as part of the inspection staff cared for the people who used the service appropriately. Another person said 'Living here is fine, you get everything you want'.

People were protected from abuse and the risk of abuse. Staff could tell us what they would do if they saw abuse happening or someone reported abuse to them.

The provider had systems in place to assess and monitor the quality of service that people received. There were enough qualified, skilled and experienced staff to meet people's needs.