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Lavender Court Residential Home Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 12 July 2017

Lavender Court is a care home for up to 18 older people, some of whom may be living with dementia. The home is situated in Nafferton, a village close to the town of Driffield, in the East Riding of Yorkshire. Bedrooms are located on the ground, first and second floors and there is a passenger lift to reach the first and second floors. On the day of the inspection there were 18 people living at the home, including one person having respite care.

At the last inspection in March 2015, the service was rated as Good, with Well-led being rated as Outstanding. At this inspection we found that the service was also Outstanding in Effective, making the overall rating Outstanding.

The service was involved in a number of initiatives which promoted people’s wellbeing and enhanced their quality of life. They worked in partnership with other professionals to ensure that care was based on best practice.

The registered manager continued to lead the team with a positive and pro-active style of management, and they went ‘over and above’ their duties and responsibilities.

People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People had been supported by staff to take part in a research project and one person had felt empowered to take control of their general health following the outcome.

There was a strong emphasis on the importance of eating and drinking well. There were excellent links with dietetic professionals and some people's general well-being had improved as a result of staff following advice from these professionals. The home had continued to improve in this area and had been awarded the silver Nutrition Mission award.

There continued to be sufficient numbers of staff employed to make sure people received the support they needed, and those staff had been safely recruited. People told us they felt safe living at the home.

Staff had continued to receive appropriate training to give them the knowledge and skills they required to carry out their roles. This included training on the administration of medicines and on how to protect people from the risk of harm. Staff were offered a variety of training opportunities to reflect their differing learning styles. They had a number of champions whose role was to drive improvements in care.

Staff were kind, caring, compassionate and patient. They respected people’s privacy and dignity and encouraged them to be as independent as possible.

Care planning described the person and the level of support they required. Care plans were reviewed regularly to ensure they remained an accurate record of the person and their day to day needs.

People were very involved in the local community to the extent they were raising money for a local dance school.

People understood how to express any concerns or complaints but told us they had not needed to make a complaint. People were also given the opportunity to feedback their views of the service provided.

The registered manager carried out audits to ensure people were receiving the care and support that they required, and to monitor that staff were following the policies, procedures and systems in place.

Inspection areas

Safe

Good

Updated 12 July 2017

The service remains Good.

Effective

Outstanding

Updated 12 July 2017

The service is now Outstanding.

Caring

Good

Updated 12 July 2017

The service remains Good.

Responsive

Good

Updated 12 July 2017

The service remains Good.

Well-led

Outstanding

Updated 12 July 2017

The service remains Outstanding.