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Archived: Sterling Care Partners Ltd

Overall: Good read more about inspection ratings

16c Hendford, Yeovil, Somerset, BA20 1TE 07969 460311

Provided and run by:
Sterling Care Partners Ltd

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 11 October 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.This was a comprehensive inspection.

This inspection took place on 22 and 23 August 2018 and was announced.

We gave the service 48 hours' notice of the inspection visit because the location provides a domiciliary care service. We needed to be sure that the

registered provider would be in.

The inspection team consisted of one inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service

We used information the provider sent us in the 'Provider Information Return'. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information that we hold about the service such as safeguarding information and notifications. Notifications are the events happening in the service that the provider is required to tell us about. We used this information to plan what areas we were going to focus on during our inspection.

We spoke by phone with 14 people who used the service, relatives and accompanied by a staff member we visited seven people. We spoke with four members of staff, the registered manager and a director of the service. We reviewed six people's care files and four staff recruitment and support records. We also looked at the service's quality assurance systems, the registered provider's arrangements for managing medication, staff training records, staff duty rotas and complaint and compliment records.

Overall inspection

Good

Updated 11 October 2018

Sterling Care Partners Ltd is registered to provide personal care for people who live in their own homes. This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults, younger disabled adults, children.

At the time of our inspection 35 people were receiving care in their own homes. Not everyone using this service received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. At this inspection we found the service remained Good.

This inspection took place on the 22 and 23 August 2018 and was announced. We gave the service notice two day's notice of the inspection site visit because we needed to be sure that people who wanted to speak to us and management were available during the inspection.

People told us they felt safe when care workers visited their homes. One person said, "I know I can trust them." Another person said, " Staff are all very good at what they do which makes me feel safe."

Everyone we spoke with told us the staff were kind, caring and friendly, and treated them with dignity and respect at all times. They told us staff knew them well and provided their care in the way they wanted. People's privacy was respected. Everyone was supported to be as independent as they wanted to be. One person said, "They go above and beyond. They will always do anything that needs to be done."

There were enough staff available to give people the support they needed, when they needed it. People described the service as reliable and flexible. One person told us, "They always arrive when expected and if they are going to be late which is rare they will let me know." Another person said, "They always stay the time I have paid for." Staff told us they were always given sufficient time to travel between visits.

Staff were supported to meet people's needs and had completed the training they needed to fulfil their role. Checks were completed to make sure training had been effective and staff were competent.

The service promoted a culture of openness and being accessible to people who used the service. People told us they felt comfortable and confident that they could contact the management team and discuss any matters of concern. One person said, "There is always someone available to talk to if you wanted and they listen."

Staff felt supported by the registered manager and management team. They were motivated about their roles and shared the provider's vision of a good quality service. An experienced member of staff was always available to provide the support and guidance staff needed, including outside of office hours. Records in respect of each person were accurate and complete and stored securely.

The service had received a number of compliments about the quality of the service:

"Sterling Care provided excellent care with a friendly and caring approach."

"Sterling Care have given excellent, reliable care and support. They arrive on time and nothing is too much trouble carrying out tasks in a caring, friendly and cheerful manner."

"I would definitely recommend Sterling Care as the best choice in Yeovil."